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Experienced managers and recruiters worked on this list of hiring questions for
employers. Most managers hire for skills, but fire for character. Because of the
overwhelming problems associated with hiring employees who lack required character
traits, more and more managers are asking character-discerning questions
when interviewing employees. Legal penalties for negligent hiring are also
propelling character-based hiring policies.
This list is quite large and growing! Browse the list or perform a word search (Ctrl+F)
on a job title or on a trait you want questions for and see what shows up. Many hours
were spent editing this list of job interview questions and it is unfinished.
Some hiring questions are very clever, some are ok and a few are inappropriate.
Nevertheless, this list of employee interview questions is very useful.
Before interviewing job applicants think of specific actions you require from
employees in the position and then think of the root character trait of the action. Then
create questions and scenarios to discern if the candidate regularly practices the trait
and the action. This list of questions for interviewing employees isn't flawless, but
managers consistently report it's quite effective.
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Give an example of when you did something without being asked. Can you give me
another example?
Tell me about your most frustrating experience as a __________ (job title). Listen
and then ask, how did you handle it?
Health care specific hiring questions here
Food service specific hiring questions here
Learn about Character-Based Leadership Skills
Position: Any
Character quality: Dependability
Hiring Questions:
Everybody misses work sometimes. What are some legitimate reasons to miss
work?
If we were to ask your previous supervisor, what would they say about your
attendance and job performance?
The schedule shows 8, however only 6 coworkers showed up. How does that make
you feel? What would you do?
Two hours before you are scheduled to arrive at work, you learn weather is going to be bad and traffic will
be worse. How do you respond?
What outside situations could affect your dependability on the job?
How many scheduled days did you miss during the last three months you worked?
It's lunch time and a customer needs five minutes of your time. What do you do?
What would you do if your car doesn't start?
Position: Any
Character quality: Initiative
Hiring Questions:
If you had a problem and no supervisor was available at the time, how would you
handle it?
What do you know about our company and products?
You are the first one to arrive in your department and you don't have any assigned
tasks. What do you do?
Your shift ends in 10 min. and you accomplished all your duties.How have you utilized your remaining
time in the past?
Position: Any
Character quality: Honesty
Hiring Questions:
What would you do if a delivery driver accidentally left double the number of an
item that his company charges us a lot of money for?
What is the last thing of value you found? ... Then ask, Where?, ... What did you do
with it? [Does the applicant take advantage of opportunities of the moment or do they
have a heart to restore lost items to the owner?]
Have you ever suffered for doing what is right? Any regrets? Why were you willing
to suffer loss for that?
What was the first thing you stole as a child? Did you get away with it? Have you
ever made restitution for anything?
How have you responded in the past when you found another employee was stealing?
If your shift ends at 3 p.m. and your replacement hasnt arrived by 3:15 p.m., what
do you do?
The schedule shows 8, however only 5 showed up. How does that make you feel?
What would you do?
How many scheduled days did you miss during the last three months you worked?
If we were to ask your previous supervisor, what would they say about your
attendance and job performance?
Position: Nurses, Nurse Aids, CNAs, LPNs
Character quality: Compassion
Questions:
How do you respond to crabby people in pain?
If you encountered a resident that was characteristically upset and/or difficult what
would you do?
If a resident has just expired and their family has just arrived at the facility, how
would you respond.
Mrs. Jones is in the facility for a fractured hip. She constantly likes attn. by putting
on the call light pretending to be in pain. Everyone on the hall is ignoring her. You
pass by the room and hear her crying what is your response?
How would you intervene with a resident who is grieving over the loss of a
grandchild.
Position: Certified Nurse Aid (CNA)
Character quality: Sensitivity
Questions:
You are late for work. You enter the building and notice a non-compliant resident
who is drinking a soda but appears to have a wet him/her self. How do you respond?
How do you react to a sense of being overwhelmed with unfinished work ten
minutes past your shift deadline when you find a new resident in need?
Do others like to talk with you? How do you encourage others to talk to you?
Position: RNs, Nurses Aids, CNAs, LPNs
Character quality: Cautiousness
Hiring Questions:
Can you explain in detail how you would appropriately transfer a resident from a
bed to a wheel chair?
Position: CNA Interview Questions
Character quality: Flexibility
Questions:
You have already begun your assignment and have then been asked by your
supervisor to work in another unit. How would you handle this?
How have you responded when your supervisor asked you to work a different shift
to fill vacancies?
Priorities often change suddenly throughout the day. If you are asked to quickly do
another task, how does that affect your mood? What if it's the third time before noon?
Position: Nurses, Nurse Aids, CNAs, LPNs
Character trait: Loyalty
Questions:
Describe a situation where you were unhappy with something that occurred at work.
How did you handle it?
Delete:
Top Hiring Questions to Ask:
This list of job hiring questions helps you prepare forinterviewing job
applicants for numerous positions.
What type of employee interview questions would you ask when interviewing
employees for this position?
How resourceful could you be in finding a large list of job interview questions to
ask when interviewing job applicants?
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Position: Receptionist
Character quality: Gentleness
Questions:
How would you handle a person who has to wait for a long time for a scheduled
appointment?
Interview questions for: Receptionist
Character quality: Attentiveness
When do you find it difficult to give your full attention to an individual? How do you
overcome this?
How do you handle multiple task interruptions?
Interviewing questions for: Receptionist
Character quality: Discretion
How would you respond to an irate customer?
If your boss was working in his office and had asked not to be disturbed, what
would you tell a caller asking for him?
Interview questions for: Receptionist
Character quality: Numerous
How would you handle an interruption from a customer with an urgent request?
What is more important to handle internal or external interruptions?
How would you handle multiple demands from customers, managers, and
employees?
Which character qualities would your current or previous supervisor say is your
strongest and your weakest?
Position: Manager / Management / Director / COO / Vice President Operations
Character quality: Leadership
Hiring Questions:
How do you reinforce behavior you want repeated (in a non-monetary way)?
How do you develop untapped potential in your staff?
How do you build and maintain morale with your staff in a non-monetary way?
Which books have you been reading lately?
What are the primary management styles? Describe each. Which is your
predominant style? How have you applied those characteristics? What successes and
shortcomings have you experienced with your management style?
How do you demonstrate that you value people for who they are rather than for
what they accomplish?
Interview questions for: Manager / Branch Manager / Management / Director / COO /
Vice President Operations
Character quality: Loyalty / Discretion
How would you handle an employee who upsets you in front of other employees in
the middle of a rush?
Interview questions for: Manager / Branch Manager / Management / Director / COO /
Vice President Operations
Character quality: Decisiveness
How would you handle an unusual problem you never encountered before?
Position: Engineering Unit Supervisor
Character trait: Responsibility
Questions:
Describe how you were responsible for a project.
Who are you responsible to and how?
Who are the people you interact with on a daily basis and what are their
expectations?
What are the consequences of not fulfilling these expectations?
What are ways you can suggest to improve the processes and interactions to fulfill
these expectations?
Position: Computer Operator
Character quality: Creativity
Questions:
Define Creativity.
Describe the most creative product you have made using desktop publishing.
Would your previous employer describe you as creative? Why or why not?
We need to publish a new brochure. How would you approach this task?
Position: Truck Driver / Delivery Driver
Character quality: Responsibility
Hiring Questions:
Would your previous employer say that you were never, sometimes, or frequently
late on your deliveries?
Position: Cook
Character Quality: Honesty/Justice
Questions:
What would you do if a delivery driver accidentally left double the number of an item that his
company charges us a lot of money for?
Tell me about a time you saw a coworker taking out food they did not pay for.
Position: Cook
Character quality: Flexibility
Questions:
How do handle requests to work a non-scheduled shift?
How do you respond when your manager changes your shift on short notice?
How do you handle working with a co-worker you are not fond of?
What if you get a special request from a customer, what do you do?
If another worker needs help in order to get a job finished on time, what would you do?
You are cooking for dinner and the convection oven goes out, what would you do?
Your boss changes the special, what would you do?
Position: Cook
Character quality: Knowledgeable
Hiring Questions:
How many cans of #10 green beans does it take to feed 200 people?
Interview questions for: CFO, Bank Branch Manager, Bank Teller and others in highresponsibility positions.
Character quality: Virtue
Have you ever suffered for doing what is right? Why were you willing to suffer loss
for that?
How have you responded in the past when you learned another employee was stealing?
What was the first thing you stole as a child? Did you get away with it? What is the
last thing you stole? When?
Have you ever made restitution for anything?
When was the last time you discovered a cashier gave you too much change? How
did you respond?
Would your previous employer say you are trustworthy? Why?
What is the last thing of value you found? ... Where? ... What did you do with it?
[Does the applicant take advantage of opportunities of the moment or do they have a
heart to restore lost items to the owner?]
Interview questions for Property Manager click here
Interview questions for: CFO, Bank Branch Manager, Bank Teller and others in highresponsibility positions.
Character quality: Honesty
Describe a few situations when it is ok to tell a white lie.
What would you do if a delivery driver accidentally left double the number of an
item that his company charges us a lot of money for? [This one is tough. If they get
this one right, you probably have an honest person.]
Position: Loan Officer
Character quality: Thoroughness
Questions:
What tools do you use to be sure you have completed all aspects of a task?
What would your previous employer say about your ability to complete detailed
tasks?
What things hinder you from completing a task?
Position: Department Store Retail Sales
Character trait: Helpfulness
Questions:
How would you respond to 10 different people asking you the same question each
day?
Position: Customer Service Representative
Character quality: Gentleness
Hiring Questions:
How would you handle a person who has to wait for a long time?
How would you deal with an angry customer on the phone? In person?
What three things most likely would make you angry from customers?
Give us an example of a difficult situation and how you handled it?
Position: Janitor
Character quality: Resourcefulness
Questions:
Describe to me your worst cleaning nightmare and how you resolved it.
Position: Janitor
Character quality: Thoroughness
Hiring Questions:
If we asked you to clean this room, what would be your procedure?
What is the most neglected procedure in cleaning?
Interview questions for: General Maintenance Mechanic (on call)
Character Quality: Availability
Is there any reason you might not be able to respond to after-hour maintenance
problems on a regular basis?
Interview questions for: Maintenance Worker
Character quality: Honesty
You have learned that a fellow employee found some cash in a vacant apartment
and did not turn it in. What would you do?
Interview questions for: Maintenance Technician
Character Quality: Dependability
Your car just broke down for the third this month while driving to work. How do
you handle this?
Position: Publications Secretary
Character quality: Thoroughness
Job-Specific Questions:
What is the last major project you completed? Would you have done anything
differently if you could?
What is the last major project you failed to complete? Why did you fail?
How do you show attention to detail?
Position: CPA
Character quality: Thoroughness
Job-Specific Questions:
What is most important to you in servicing a client?
What would your past employer say about your completing work you have started?
When would you make the decision to plug amount?
Position: Engineer
Character quality: Diligence
Questions:
Would your wife say that you finish jobs you start on a timely basis?
Position: Estimator
Character quality: Thoroughness
Questions:
They say, "We learn from our mistakes." Can you relate an experience from your
career when something was left out of the process and caused a problem. What did
you learn?
Do you feel uncomfortable with a product if it is not perfect?
In establishing your goals for a project, do you always find that you complete the
goals?
What tools do you use to schedule your jobs and your quality control?
How do you manage your projects?
Position: Construction Superintendent
Character quality: Diligence
Question(s):
The last trade left the job unfinished, what is your course of action?
Tell me about your most frustrating experience as a Construction Superintendent.
How did you handle it?
Position: Construction Superintendent
Character quality: Endurance
Question(s):
Give me an example of a stressful situation that you handled well. Give me an
example of one you could have handled better.
Position: Construction Superintendent
Character quality: Responsibility
Question(s):
Give me an example of where you had little or no direction in solving an issue. What
happened? What did you do?
Position: Information Technology Manager (ITM)
Character quality: Thoroughness
Question(s):
When you have a difficult problem, what process do you take to solve it?
Position: Information Technology Manager (ITM)
Character quality: Resourcefulness
Question(s):
Give me an example of a complex problem and how you solved it.
Have you ever created a system or procedure to solve a problem? Please discuss.
Position: Information Technology Manager (ITM)
Character quality: Patience
Hiring Questions:
Can you tell me about the last time you became frustrated?
Tell me about your thoughts or techniques you use when training someone who
doesnt understand.
In your previous job, what would your previous manager say about your patience?
Position: Marketing Manager
Character quality: Diligence
Hiring Questions:
How important is it to you that you get your marketing programs released by a
certain time?
How would others say you are at meeting deadlines and completing projects?
Explain a time when you went beyond the call of duty.
Creativity and responsibility also are important traits for Marketing Managers. Perform
a word search (Ctrl+F) on those traits to find more interview questions for a Marketing
Manager.
www.Integrity-Tr.com
Proverbs 22:16 He who oppresses the poor to make more for himself..., will only come to
poverty.
More Hiring Tips
Don't hire on the spot. Tell applicants to call you one or two days later. Let applicants
think about your questions and their answers on the way home. Only hire people who are
interested enough in the job to take the second step of calling back. This helps weed out
people who lied and arent truly interested in the job. You can't afford many more hiring
mistakes.
Often current employees are the best source for leads for new hires and then they both
tend to stay longer.
Promoting from within your organization often is best and that also encourages
employees to stay (but too much inbreeding creates stagnation).