Taking Voice to the Next Level

HyperGateway
Installation and User Manual
HG-3000 & HG-2000 & HG-1600 Series

HyperGateway
Installation manual

Page 1 of 40

Release: 5.1
Date: June, 2008

Table of contents
List of Figures .............................................................................................................................. 3
Introduction.................................................................................................................................. 5
Introduction.................................................................................................................................. 5
1.1
About HyperGateway - PRI GSM / CDMA Gateway................................................ 5
1.2
Package Contents .................................................................................................... 6
1.3
How to Contact Hypermedia .................................................................................... 6
1.4
About This Manual ................................................................................................... 6
2
User Safety Information ..................................................................................................... 7
2.1
Electrical Safety........................................................................................................ 7
2.2
Environments with Explosive Materials.................................................................... 7
2.3
Non-Ionizing Radiation ............................................................................................. 7
2.4
Electronic Medical Equipment.................................................................................. 7
2.5
Measures to be Taken in Case of Loss/Theft .......................................................... 7
2.6
Transport .................................................................................................................. 7
2.7
Damage and Repairs ............................................................................................... 7
3
System Architecture ........................................................................................................... 9
3.1
General Description.................................................................................................. 9
3.2
System Components .............................................................................................. 10
3.3
HyperGateway Device Architecture ....................................................................... 10
3.3.1
CB1- Control Board Module .......................................................................... 10
3.3.2
PRI11- PRI ISDN Single-Slot Module ........................................................... 11
3.3.3
MG11- Media Matrix Single-Slot Module....................................................... 11
3.3.4
CG41/CC41 - Cellular Gateway Single-Slot Module ..................................... 11
4
System Installation ........................................................................................................... 12
4.1
Before You Install ................................................................................................... 12
4.1.1
Where to install the device ............................................................................ 12
4.1.2
Prepare Your Network ................................................................................... 12
4.2
HyperGateway Physical Installation....................................................................... 13
4.2.1
CB1 Control Board ..................................................................................... 13
4.2.2
PRI Installation .............................................................................................. 14
4.2.3
Cellular Network Installation .......................................................................... 15
4.2.4
Cellular cards indicators ................................................................................ 16
4.2.5
Power panel................................................................................................... 17
5
Installing the HMC and Setting the CB1 ......................................................................... 18
5.1
Before Installation and Setting ............................................................................... 18
5.2
Run the installation program .................................................................................. 18
5.3
Assigning new IP address to CB1.......................................................................... 20
5.4
Running HMC for the First Time ............................................................................ 21
5.4.1
Configure Server IP Address......................................................................... 21
5.4.2
Connecting to the HyperGateway Server...................................................... 22
5.4.3
Change Default HMC Password ................................................................... 23
5.5
HyperGateway Settings.......................................................................................... 23
5.6
Cellular Cards Settings........................................................................................... 24
5.6.1
Volume Settings ............................................................................................ 24
5.6.2
Media Connection.......................................................................................... 24
5.6.3
Cellular Card PIN Codes ............................................................................... 26
5.6.4
Cellular Card MSN Values............................................................................. 26
5.6.5
Cellular Card Reset ....................................................................................... 27
5.6.6
Cellular Card Module Information.................................................................. 27
5.6.7
Cellular Card Operator and SIM Locks ......................................................... 27
5.6.8
Multi-SIM Configuration ................................................................................. 28
5.6.9
Cellular Card Call Counters Steps................................................................. 28
5.6.10
Counters ........................................................................................................ 29
5.6.11
Cellular Card CLI Blocking ............................................................................ 29
5.6.12
Cellular Card Serial Numbers........................................................................ 30
5.6.13
Cellular Card Call Limits ................................................................................ 30

HyperGateway
Installation manual

Page 2 of 40

Release: 5.1
Date: June, 2008

5.6.14
Cellular Card Cell Selection........................................................................... 31
5.7
PRI Cards Settings................................................................................................. 32
5.7.1
Connection Settings ...................................................................................... 32
5.7.2
E1 Media Matrix............................................................................................. 33
6
Save Configuration Management .................................................................................... 35
7
System Monitoring............................................................................................................ 36
7.1
Cellular Card (CG / CC) Monitoring ....................................................................... 36
7.1.1
CG / CC Card Receptions ............................................................................. 36
7.1.2
CG / CC Card Status ..................................................................................... 37
7.1.3
CG / CC All Cells Monitor .............................................................................. 37
7.2
PRI Card Monitoring............................................................................................... 38
8
Troubleshooting................................................................................................................ 39
8.1
Power ..................................................................................................................... 39
8.2
PRI.......................................................................................................................... 39
8.3
Cellular cards ......................................................................................................... 40
List of Figures
Figure 1. HG-2000 and HG-3000 Gateways ............................................................................. 5
Figure 2. HG-1600 Gateway...................................................................................................... 5
Figure 3. HyperGateway Matrix................................................................................................. 9
Figure 4. HG-3000 front panel................................................................................................. 10
Figure 5. CB1 Control Board ................................................................................................... 13
Figure 6. RJ-45 connector pin out ........................................................................................... 14
Figure 7. SIM card installation ................................................................................................. 15
Figure 8. Cellular antenna ....................................................................................................... 16
Figure 9. GSM card front panel ............................................................................................... 16
Figure 10. HyperGateway Power Panels ................................................................................ 17
Figure 11. HMC installation ..................................................................................................... 18
Figure 12. HMC connection to server...................................................................................... 21
Figure 13. Hypermedia Server Address .................................................................................. 22
Figure 14. HMC password settings ......................................................................................... 23
Figure 15. HMC connection ..................................................................................................... 23
Figure 16. GSM Cellular Card Volume Settings ...................................................................... 24
Figure 17. Cellular Cards media matrix ................................................................................... 25
Figure 18. Cellular Card matrix configuration .......................................................................... 25
Figure 19. Cellular media matrix edit parameters ................................................................ 26
Figure 20. Cellular Card PIN codes......................................................................................... 26
Figure 21. Cellular MSN values............................................................................................... 27
Figure 22. Cellular Card Reset ................................................................................................ 27
Figure 23. Cellular Card Module Info....................................................................................... 27
Figure 24. Cellular Operator and SIM locks ............................................................................ 28
Figure 25. Multi-SIM Configuration.......................................................................................... 28
Figure 26. Cellular Card Call Counters Steps ......................................................................... 29
Figure 27. Cellular Time Count................................................................................................ 29
Figure 28. Cellular Card CLI Blocking ..................................................................................... 29
Figure 29. Cellular Card Serial Numbers................................................................................. 30
Figure 30. Cellular Card Call Limits......................................................................................... 30
Figure 31. Cellular Card Cell Selection ................................................................................... 31
Figure 32. E1 General Settings ............................................................................................... 32
Figure 33. Matrix connections ................................................................................................. 33
Figure 34. E1 Media Matrix ..................................................................................................... 33
Figure 35. PRI Allocation ......................................................................................................... 34
Figure 36. PRI cancel allocation.............................................................................................. 34
Figure 37. Save / Load Configuration...................................................................................... 35
Figure 38. Cellular Card Reception ......................................................................................... 36
Figure 39. Cellular Cards Status ............................................................................................. 37
Figure 40. All Cellular Cards Reception .................................................................................. 37

HyperGateway
Installation manual

Page 3 of 40

Release: 5.1
Date: June, 2008

Figure 41. E1 Card Status ....................................................................................................... 38

HyperGateway
Installation manual

Page 4 of 40

Release: 5.1
Date: June, 2008

Introduction
1.1

About HyperGateway - PRI GSM / CDMA Gateway

Figure 1. HG-2000 and HG-3000 Gateways

Figure 2. HG-1600 Gateway

The HyperGateway is a scalable, modular system that enables flexible and costeffective telephony over any combination of Fixed, wireless and IP/Ethernet
networks.
HyperGateway is optimized for medium-to-large enterprises and provides integrated
voice communications for both on-site and remote users.
The HyperGateway unit enables flexible, pre-defined allocation of PRI B-channels
for inbound and outbound PSTN, cellular (GSM and CDMA) and Voice over IP (VoIP)
calls.
Given the systems flexibility, modularity and scalability, the HyperGateway can be
pre-configured to meet precise customer needs. Companies can easily expand the
cost-effective system to meet their evolving telephony needs over time.
HyperGateway is integrated in a 19" X 6U or in 19" X 3U rack-mountable box with
optional redundant power supply units. The system is available with 4 Cellular
channels- per-slot modules which can be used in up to 8 slots. 4 SIM drawers are
included on the front panel of the GSM slot module, with optional 12 more SIM's (4
SIM's per ch.), As well as an integrated power splitter for the antenna.

HyperGateway
Installation manual

Page 5 of 40

Release: 5.1
Date: June, 2008

The Hypermedia Management & Console (HMC) is an HTML application for remote
system configuration and monitoring over TCP/IP using any standard Web browser.
The HyperGateway Server (HGS) is a Java-based application that runs on a PC. It
communicates with the HyperGateway via the supplied Control Cord and acts as a
gateway to the enterprise LAN.
1.2

Package Contents

The Package in which the HyperGateway is supplied contains the following

accessories:
Item
HyperGateway System

Quantity
1

Power Cord*
1 to 2
In-Door Antenna*
1 to 8
Control Cord
1
Warranty Certificate
1
Installation Manual
1
CD
* Number of items according to the system configuration
Please ensure you have all items before starting the system installation.
1.3

How to Contact Hypermedia

Additional assistance and technical support is available via your local Hypermedia
distributor.
Additional information is also available at http://www.hyperms.com.
Hypermedia support can be reached via Email: support@hyperms.com
1.4

About This Manual

This manual contains information about the installation of the HyperGateway.

It covers the following subjects:
Introduction
Before installation
How to install the HyperGateway
How to configure the HyperGateway

Technical parameters

HyperGateway
Installation manual

Page 6 of 40

Release: 5.1
Date: June, 2008

User Safety Information

2.1

Electrical Safety

HyperGateway works with a nominal mains supply voltage of 110-230VAC.The

device also needs to be connected to the PRI (S2m, E1) port of your TA or
PSTN.
The power supply cord must be connected to a plug socket with a valid earth
connection.
Under no circumstances should the user open the HyperGateway housing. Doing so
may be dangerous and invalidates product warranty.
2.2

Environments with Explosive Materials

HyperGateway is not approved for use in potentially hazardous atmospheres. The

user is advised not to use HyperGateway in close proximity to such areas. This
includes areas such as, but not exclusively, fuel stations, fuel depots, chemical works
or during blasting. Should this nevertheless be necessary, the user must take
precautionary measures so as to ensure that no risk can occur.
2.3

Non-Ionizing Radiation

As in all radio transmission devices, the user should note that for satisfactory use of
the devices and safety of the user, the device should only be used in its normal
operating position.
2.4

Electronic Medical Equipment

The operation of radio transmitters, which includes cellular engines, can impair the
function of medical devices that have not been properly shielded. Please ask the
advice of your doctor or the manufacturer of the medical device.
2.5

Measures to be Taken in Case of Loss/Theft

Inform your network provider immediately if the cellular engines or the SIM cards
used are lost so as to reduce the risk of misuse.
2.6

Transport

The packaging is designed to protect against mechanical damage and should be

stored for any later transport of the unit. To avoid moisture condensation, time must
be allowed for the unit to slowly adapt to the ambient temperature (if it has been
stored in an environment with differing temperature) before switching on.
2.7

Damage and Repairs

For safety reasons, the device should not be used in case of noticeable damage or if
it has been exposed to moisture.

HyperGateway
Installation manual

Page 7 of 40

Release: 5.1
Date: June, 2008

Repairs to the device should only be carried out by the manufacturer or their
authorized agents.
Should this not be possible at any time, the repair must be carried out by an
adequately qualified person, whereby only original parts should be used.

HyperGateway
Installation manual

Page 8 of 40

Release: 5.1
Date: June, 2008

System Architecture

3.1

General Description

The HyperGateway system connects the telephone system to the GSM and CDMA
networks and to an IP network.
You can imagine the system as a matrix that connects between the different
communications technologies Standard telephony, Cellular telephony and Voice
over IP (VoIP) telephony on which any combination of connection is available.

Figure 3. HyperGateway Matrix

Any combination of connections is possible, and is configured by the HMC
application:
On the standard telephony side it is connected to the PRI (S2m, E1)
local port of the telephone system and or to a PBX/SWITCH.
On the Cellular telephony side the system can host up to 32 Cellular
modules, connected in groups of 4 modules per slot.
On the VoIP side the system connects to an IP network using a
100baseT Fast Ethernet connection utilizing a media gateway.

HyperGateway
Installation manual

Page 9 of 40

Release: 5.1
Date: June, 2008

3.2

System Components

The HyperGateway system consists of 2 components:

The HyperGateway unit is a 19 x 6U or 19" x 6U rack-mountable unit

that connects to the local PBX or network via a PRI card or VoIP card.
It also connects to the cellular network via up to 8 cellular cards, each
card
with
4
channels
of
cellular
channels.
The HyperGateway enables any combination of connectivity between
the various interfaces of the system. A typical configuration is the
assignment of channels between PRI and cellular, thus enabling direct
access between cellular users and a companys PBX or IP phones.

The Hypermedia Management & Console (HMC) is a dynamic HTML

application for remote system configuration and monitoring over
TCP/IP using a standard WEB browser. This application is used by
the system administrator, to configure and monitor the
HyperGateway.

3.3

HyperGateway Device Architecture

The HyperGateway unit is a 19 x 6U or

19" X 3U rack mounted box that contains
a backplane and several slots for 3
different types of modules.
It contains a single power supply module.
Also available is a dual power supply
module for redundancy purposes.
A typical configuration includes one PRI
card and at least 2 cellular slots
modules.

3.3.1

Figure 4.
HG-3000 front panel

CB1- Control Board Module

The CB1 module is designed for remote TCP/IP access, advanced application
and enhanced new features.

HyperGateway
Installation manual

Page 10 of 40

Release: 5.1
Date: June, 2008

3.3.2

PRI11- PRI ISDN Single-Slot Module

The PRI11 module is designed for signaling over a single Primary Rate Interface
(PRI) channel on public or private Integrated Services Digital Networks (ISDN) at E1,
T1 and J1 reference points.
3.3.3

MG11- Media Matrix Single-Slot Module

The MG11- Media Matrix enables flexible pre-defined allocation of PRI B-channels
for inbound and outbound calls by configuring the connections from the E1 cards to
all other cards and channels in the system, including the Cellular cards and the VoIP
cards.
3.3.4

CG41/CC41 - Cellular Gateway Single-Slot Module

CG41 for GSM and CC41 for CDMA is a cellular single-slot module designed to
enable inbound and outbound cellular voice calls for GSM and CDMA networks.

HyperGateway
Installation manual

Page 11 of 40

Release: 5.1
Date: June, 2008

System Installation

4.1
4.1.1

Before You Install

Where to install the device

HyperGateway is designed for installation in 19" cabinets with a height of available

6U.
Please Note: The HyperGateway must be installed by adequately trained
personnel.
A secure place should be found within the premises to permanently mount the
HyperGateway. Installation of the device near the following objects should be
avoided:

Computer Rooms.

Computer Monitors.

Electrical Cabinet.

Metal Objects.

Windows with fold aluminum sheet.
Before permanently mounting the system, a Cellular signal check should be made.
This can be done by simply checking the Signal Strength and the Bit Error Rate ratio
on another mobile phone's display from the same operator and system.
The device should be installed so that it is protected against direct sunlight and heat.
This increases both the reliability of the operation of the device as well as its service
life, as the components used are less thermally stressed.
The cables to the device should be installed so that they do not cause any physical
risk. Power cables should be installed separate from the signal cables.
4.1.2

Prepare Your Network

Before installing the HyperGateway device you need to verify that you have all the
required components of the system that are not supplied with your HyperGateway
device:
A spare PRI card in your PBX.
SIM cards from your GSM operator. One SIM card is required for each
GSM channel.
In case of CDMA network a MIN or NAM from your local operator.

HyperGateway
Installation manual

Page 12 of 40

Release: 5.1
Date: June, 2008

4.2
4.2.1

HyperGateway Physical Installation

CB1 Control Board

The CB1 Slot-Module provides TCP/IP remote access for systems control and
management. It designed to support future application and features.
Interface
SD/MMC
RESET
USB -Host
USB-Client
MEDIA ETH
MAIN ETH

Flash Memory Socket

For Factory default
Future support
Future support
Applies only when VoIP
supported
Remote Access Interface

Figure 5. CB1 Control Board

HyperGateway
Installation manual

Page 13 of 40

Release: 5.1
Date: June, 2008

4.2.2

PRI Installation

Warning:

The ISDN connection is regarded as a source of voltage that should

be inaccessible to user contact. Do not attempt to tamper with or open
any public telephone operator (PTO)-provided equipment or
connection hardware. Any hardwired connection (other than by a non
removable, connect-one-time-only plug) must be made only by
suitably trained engineers.

To physically connect the PRI module to a PRI connection at your PBX or network
operator make sure you have the appropriate RJ-45 connector, using the following
PINS layout:

Figure 6. RJ-45 connector pin

out

PIN
1
2
3
4
5
6
7
8

Color
White/Orange
Orange
White/Green
Blue
White/Blue
Green
White/Brown
Brown

Assignment
NC
NC
Tx to NT / Rx from TE
Rx from NT / Tx to TE
Rx from NT / Tx to TE
Tx to NT / Rx from TE
-48VDC (optional)
-48VDC Return (optional)

The PRI11 Slot-Module provides the interfaces to the ISDN PRI and 4 status
indicators LEDs.
States
LED
1.READY
(Yellow)

Off

On

Blinks

Powered Off

Connected
(On 95%)

Maintenance Mode
Error
(see
Troubleshooting)

2.ERROR
(Red)
3.SYNC.
(Green)
4.ACTIVE
(Yellow)

Established
No Calls

HyperGateway
Installation manual

Not Established

Active Calls

Page 14 of 40

Release: 5.1
Date: June, 2008

The HyperGateway PRI connection operates in a point-to-point configuration and

can be set to NT or TE mode and the Clock Synchronization can be set to Master or
Slave.
The default configuration is: NT-Slave, which means that the HyperGateway system
assumes that it is connected to a PBX as a Network Terminal and the PBX also
provides synchronization for the mutual PRI clock.
Note that in most cases the PBX is also configured as a Synchronization Slave, and
the only Master on the network is actually the telephone company, who provides a
PRI connection to the PBX.
To modify this configuration please see chapter 5.7.1 below - Connection Settings.
4.2.3

Cellular Network Installation

4.2.3.1 Installing the GSM SIM Cards

In order to be able to use your Cellular cards you need to have valid SIM cards from
a cellular operator. One SIM card should be used per each cellular channel.

Figure 7. SIM card installation

HyperGateway
Installation manual

Page 15 of 40

Release: 5.1
Date: June, 2008

4.2.3.2 Installing the antennas

Each cellular card requires one antenna.
Position the provided antenna in a place where reception of the
cellular network is at the best conditions. You can view the
receive level and receive Bit Error Rate (BER) at the HMC
application (GSM only). See chapter 7.1.1 CG / CC Card
Receptions for more details.
Fasten the antenna to the cellular card, using the provided
SMA connector. Do not use too much force when you fasten
the connector.
In order to avoid breaking of the connectors or damages to the
cellular cards, make sure to tether all cables to a secured
place.
4.2.4

Figure 8. Cellular
antenna

Cellular cards indicators

Check first that the Yellow LED is on.

If the Red LED is turned on then please see chapter 0
Troubleshooting - for details.
You can observe 5 different states of each cellular
channel (Green LEDs):
Flashing - No SIM card
The channel does not contain an installed
SIM card.
LED is off - No reception
The channel is not connected to a cellular
network.
Short blink - Stand by
The channel is connected but there is no
call in progress.
Long blink Dialing out / Receiving a call
User is either dialing out or receiving a call
in this channel.
Constantly on - In use
A call is in progress.

HyperGateway
Installation manual

Page 16 of 40

Figure 9. GSM
card front panel

Release: 5.1
Date: June, 2008

4.2.5

Power panel

Figure 10. HyperGateway Power Panels

The systems Power Panel is located at the top right corner of the system. Typical
configuration comes with a single power supply or optional for double power
supplies, which are redundant to another.
To switch the unit on press on the On / Off button at the top right corner of the Power
Panel.
In case one of the redundant power supply fails (on the right side), then an alarm will
sound. To stop the alarm press on the Alarm Reset red button at the top left corner
of the panel.

HyperGateway
Installation manual

Page 17 of 40

Release: 5.1
Date: June, 2008

Installing the HMC and Setting the CB1

5.1

Before Installation and Setting

Note: The default factory IP of the HyperGateway is 192.168.9.2,

By holding the Reset until the Red ERR led lights you may restore original factory
default settings.
Before starting, you must connect the CB1 -MAIN ETH connector with a PC using
crossover Ethernet cable, the PC IP address should be manually set to same
address range of the HyperGateway (e.g. 192.168.9.1). Also it is recommended to
know the new IP address, Subnet Mask and the Gateway which you would like to
assign.
5.2

Run the installation program

Run the HMC installation program by double-clicking on the file hmc-cellgw-x.xx.exe.

Figure 11. HMC installation

The Setup program will start. Click Next.
If you agree with the terms and conditions then select I accept the agreement and
click Next.
Select the destination of the installation files. The default location is C:\Program
Files\Hypermedia. Click Next.
Follow the instructions on the screen to select if you want to create a shortcut to the
program on your Start menu and desktop and click Next.
Once you are ready to install click the Install button.

HyperGateway
Installation manual

Page 18 of 40

Release: 5.1
Date: June, 2008

The installation process will start. Once the installation process is done click Finish.
The installation program will create a new folder on your desktop
and a Hypermedia group in your Start menu.
The Hypermedia folder will contain the following 4 icons
Icon

Name
Hypermedia
Management Console

PRI Cause Conversion

Server List
HGS Setup
Parameters

HyperGateway
Installation manual

Description
This is the remote management application for the
HyperGateway. Its operation is described in depth
in this manual
Used to convert PRI cause codes sent to the PBX.
Should only be used by adequately trained
personnel
Remote application to mange multiplies
HyperGateways.
Used to set the system HyperGateway Server
properties.

Page 19 of 40

Release: 5.1
Date: June, 2008

5.3

Assigning new IP address to CB1

Run the HGS application, select Start > Hypermedia > HyperGateway Server or
double click the HyperGateway Server icon.
The default IP address is 192.168.9.2 and password is admin. If you or your
system administrator has modified the default password then use the appropriate
password instead.
Once logged in you can modify the IP address of the HyperGateway as well as the
Date & Time. Other properties are for VoIP based Gateways.

HyperGateway
Installation manual

Page 20 of 40

Release: 5.1
Date: June, 2008

To set the new server IP address click "Change". Enter the IP address, Subnet mask
and the Gateway IP and click "Update" and Reboot.

Note: Once you assigned the new IP address, you should modify back your PC's IP
address.

5.4

Running HMC for the First Time

To run the HMC application, select Start > Hypermedia > Hypermedia
Management Console or double click the Hypermedia Management Console icon.
HMC will start and show the following screen:

Figure 12. HMC connection to server

5.4.1

Configure Server IP Address

To enter the server IP address click "Configure" and "Server Settings". Select IP
address.

HyperGateway
Installation manual

Page 21 of 40

Release: 5.1
Date: June, 2008

Figure 13. Hypermedia Server Address

Enter the appropriate IP address and click "Save Settings".
Note: If your machine is located behind a firewall, then you need to enable traffic on
TCP port 8878.
Contact your network administrator for details.
5.4.2

Connecting to the HyperGateway Server

To connect to the server click F5 or on the Refresh button at your browsers menu.
After clicking "Connect" you will be prompted for a password.
The default password is admin. If you or your system administrator has modified
the default password then use the appropriate password instead.
Once logged in you can view and modify settings on your system.
Note: Every time you run the HMC application, the application will attempt to
connect the HyperGateway server, and you will be prompted for a password.

HyperGateway
Installation manual

Page 22 of 40

Release: 5.1
Date: June, 2008

5.4.3

Change Default HMC Password

It is strongly recommended to change the default password. This will enhance the
security of your system.
To change the password, click Configure and Server Settings. Select HMC
Password for the HMC application access,

Figure 14. HMC password settings

Enter your old password and the new password (in two fields) and click Save
Settings.
Keep a record of your password in a safe place!
5.5

HyperGateway Settings

To configure and monitor the HyperGateway you need to run the HMC application.
To run the HMC application, select Start > Hypermedia > Hypermedia
Management Console or double click the Hypermedia Management Console icon.
HMC will start and show the following screen:

Figure 15. HMC connection

Type your password and click Submit.
Depending on the model you have purchased, there are three different types of
settings that are available on the HyperGateway via the HMC application:
Cellular cards

HyperGateway
Installation manual

Page 23 of 40

Release: 5.1
Date: June, 2008

 PRI cards
Server
You can select the item to configure or monitor by exploding the menu on the left,
clicking on the
next to the item you wish to explode and selecting the item to be
managed.
5.6
5.6.1

Cellular Cards Settings

Volume Settings

Just like on any cellular phone, you can adjust the volume of the audio levels. This
can be done for each of the cellular modules on your HyperGateway.
Select the slot you wish to set, hold your mouses left button over the desired module
to adjust the volume.

Figure 16. GSM Cellular Card Volume Settings

5.6.2

Media Connection

The Media connection settings enables you to assign each E1 to a specific channel
on your cellular slots. This means that every time there is an incoming call from a
specific cellular channel, it will be routed to the configured channel on the E1 or vice
versa. Routing can be assigned between any cellular channel and any other channel
in the system, including other cellular channels.

HyperGateway
Installation manual

Page 24 of 40

Release: 5.1
Date: June, 2008

Figure 17. Cellular Cards media matrix

To set the channels, select the cellular card and click the channel to be set.
The channel selected will be highlighted in orange and various options will be
available on the top of the frame.

Figure 18. Cellular Card matrix configuration

You can now choose to Edit or to Unlink the channel.
5.6.2.1 Edit Channel
Select the channel you wish to edit and click Edit to edit a channel routing.
Editing a channel enables you to configure which card and channel is routed to the
currently configured cellular channel.

HyperGateway
Installation manual

Page 25 of 40

Release: 5.1
Date: June, 2008

Figure 19. Cellular media matrix edit parameters

Select the card that corresponds to the desired routing. There are currently 2 types of
cards available:
CG / CC Cellular Gateway these are the cellular cards. You can
have as many as 8 CG cards in your gateway.
E1 this is the E1/PRI card, usually interfaced with your PBX
telephone system or telephone company.
For example, selecting E1.0(13) and Channel 1 means that every call coming from
channel 1 of the E1 card will be routed to the currently managed channel in the
currently managed slot.
To apply your settings select Save and then
5.6.3

Cellular Card PIN Codes

The Cellular card PIN codes settings, enables you to configure the PIN code that
the gateway would use, if a SIM card with active PIN is inserted (this item has no
meaning if a SIM card without an active PIN is used).Consult your cellular provider
for more information regarding your PIN code.

Figure 20. Cellular Card PIN codes

The configuration enables you to enter a PIN code for each of the cellular modules
on every cellular slot.
To apply your new settings click
5.6.4

Cellular Card MSN Values

Multiple subscriber number (MSN) values enable you to configure an extension on

your PBX to which incoming calls will be directed. You can assign a different
extension for each channel, or assign all channels to be routed to the same
extension.

HyperGateway
Installation manual

Page 26 of 40

Release: 5.1
Date: June, 2008

Figure 21. Cellular MSN values

In the example above all incoming calls on cellular slot 1 will be directed to extension
202, which is the welcome extension of the PBX.
To apply your new settings click
5.6.5

Cellular Card Reset

Cellular Card Reset enables you to reset either the Cellular card or specific Cellular
Channel.

Figure 22. Cellular Card Reset

5.6.6

Cellular Card Module Information

Cellular Card Module Info enables to view the Cellular Modules

Figure 23. Cellular Card Module Info

5.6.7

Cellular Card Operator and SIM Locks

Operator and SIM locks are a locks programmed into a cellular slot module (all 4
channels), which only allows specific GSM operators and/or specific operator SIM to
be used in the module.

HyperGateway
Installation manual

Page 27 of 40

Release: 5.1
Date: June, 2008

Figure 24. Cellular Operator and SIM locks

Consult your cellular operator regarding the codes to be used.
To apply your new settings click
Note this feature does not apply to cellular modules that do not support SIM Locks.
5.6.8 Multi-SIM Configuration
Cellular Card Multi-SIM Configuration enables manual rotation between the specific
GSM module's SIM cards.
The rotation can be also applied per entire GSM slot module or for entire systems.

Figure 25. Multi-SIM Configuration

To apply your new settings click
Note this feature applies only for GSM modules.
5.6.9

Cellular Card Call Counters Steps

Cellular Card Call Counters Steps enables you to set the exact period of time per
counting step. It is Importent to set while using the SIM Auto Switch with Pre-Paid
SIMs.

HyperGateway
Installation manual

Page 28 of 40

Release: 5.1
Date: June, 2008

Figure 26. Cellular Card Call Counters Steps

5.6.10 Counters
The cellular time counters count the actual usage time of each module or SIM card.

Figure 27. Cellular Time Count

To get updated counting information press
To reset the counter press
Note this feature applies only for GSM modules.
5.6.11 Cellular Card CLI Blocking
Cellular Card Caller ID blocking enables you to block or unblock caller ID for outgoing
calls on the cellular channels.

Figure 28. Cellular Card CLI Blocking

You can force CLI blocking, so that even if the calling party enables caller ID, it will
be blocked by the gateway. To force CLI blocking, select the slot and then select
Block enforced at the desired Module. If CLI blocking is not enforced then the caller
ID feature is dependent on the calling party.
To apply your new settings click

HyperGateway
Installation manual

Page 29 of 40

Release: 5.1
Date: June, 2008

5.6.12 Cellular Card Serial Numbers

Cellular Card Serial numbers enables to view the GSM Modules IMEI (International
Mobile Equipment Identity) and the SIMs IMSI (International Mobile Subscriber
Identity)

Figure 29. Cellular Card Serial Numbers

5.6.13 Cellular Card Call Limits
Cellular Card Call Limits enables to limit an outgoing cellular call to be answered and
to set the maximum length of an outgoing call.

Figure 30. Cellular Card Call Limits

HyperGateway
Installation manual

Page 30 of 40

Release: 5.1
Date: June, 2008

5.6.14 Cellular Card Cell Selection

This section applies for those using Wavecom GSM modules
Cellular Card Cell Selection enables to camp manually on one of the viewed cellular
site by the GSM module.

Figure 31. Cellular Card Cell Selection

HyperGateway
Installation manual

Page 31 of 40

Release: 5.1
Date: June, 2008

5.7
5.7.1

PRI Cards Settings

Connection Settings

Use this menu to configure the PRI parameters.

The PRI card typically connects between the HyperGateway and a PBX. It can also
be assigned to connect directly to the operators network.

Figure 32. E1 General Settings

If the PLL Clock Sync at the PRI connection at the PBX is configured as Master
then the configuration on the HyperGateway should be set to Slave and vice-versa.
The Remote Device configuration enables you to choose between a connection to a
PBX and a connection to an operators network. If your HyperGateway is connected
to a PBX then select PBX.
Line Coding and Framing Type settings should be compatible with the remote
device.
Long Haul setting should be compatible with the remote device.
Dial Mode setting should be compatible with the remote device.
Country Code and ISDN Version settings should be compatible with the remote
device
To apply your new settings click
Note To make those above mentioned setting effective the HyperGateway should
run initialization procedure for approx. of 15 sec.
To start click at the side menu: Save Configuration > Save all Setting.

HyperGateway
Installation manual

Page 32 of 40

Release: 5.1
Date: June, 2008

5.7.2

E1 Media Matrix

E1 media matrix enables you to configure the connections from the E1 card to all
other cards and channels in the system, including the Cellular cards (CG) and the
VoIP cards (MG).
The matrix can be configured in any combination as shown in the following figure.

Figure 33. Matrix connections

Figure 34. E1 Media Matrix

Select "E1 media matrix" by clicking "PRI Cards" and then on "Media connection".
Then select the E1 card at the slot you wish to configure. To configure a specific
channel, click the channel number and then on Edit.

HyperGateway
Installation manual

Page 33 of 40

Release: 5.1
Date: June, 2008

Figure 35. PRI Allocation

To allocate a channel click the Target link next to the desired channel and then select
the card you want to allocate this channel to.
If all channels of that card are already allocated to other channels then a message
Fully allocated will be on the right, next to the selected card.
Select the channel on the card to be allocated and click Save.
If you want to cancel allocation of a channel then select the channel and click
Unlink, as shown in the following figure.

Figure 36. PRI cancel allocation

To apply your new settings click

HyperGateway
Installation manual

Page 34 of 40

Release: 5.1
Date: June, 2008

6 Save Configuration Management

The Save Configuration Management enables downloading and uploading of
the system setting using a configuration file.

Figure 37. Save / Load Configuration

Note The default saving directory path is: Driver:\hyperms\server\tcpserver\backup

HyperGateway
Installation manual

Page 35 of 40

Release: 5.1
Date: June, 2008

System Monitoring

The HyperGateway system enables you to monitor the PRI and Cellular parameters
of the system.
7.1
7.1.1

Cellular Card (CG / CC) Monitoring

CG / CC Card Receptions

To view the receive level and receive Bit Error Rate (BER) you should click Monitor
> Cellular Cards > Reception.
Then select which cellular card you want to monitor, by clicking on the Slot number.
The following screen will appear:

Figure 38. Cellular Card Reception

Operator shows the network you are connected to and the Cell ID.
RX Level shows the received power level in dBm. This number can be between 23
dBm and 110 dBm.
When the signal is above 55 dBm, it means that there is too much signal and you
are probably too close to a base station. A signal below 100 dBm, or when the
message on the right side of the screen is Not known or not detectable, means that
there is no reception of signal and you should find a better location for your antenna
or check your connections to the antenna.
Bit Error Rate (BER) is a calculated figure for the quality of the signal received from
the base. This is an indication of the number of errors detected in the signal received
by the cellular channel, graded into quality ratings according to the percentage of
errors in the data. Typical values for BER are between Not Available, which
represents less than 0.2% and 6.4%.

HyperGateway
Installation manual

Page 36 of 40

Release: 5.1
Date: June, 2008

BER of more than 6.4 will result in undesirable disconnections of calls as well as
noisy calls. In such case you should find a better location for your antenna or check
your connections to the antenna.
7.1.2

CG / CC Card Status

To view the cellular card status you should click Monitor > Cellular Cards > Status.
Then select which cellular card you want to monitor, by clicking on the Slot number.
The following screen will appear:

Figure 39. Cellular Cards Status

When a specific channel is busy, an On going message will be shown. When there
is no call activity on a channel, Idle message will be shown.
If the system cannot find the selected card then the following message will appear
next to the module: Module doesnt exist or is faulty.
7.1.3

CG / CC All Cells Monitor

To view all Cellular reception information you should click Monitor > Cellular Cards
All cells.
The following screen will appear:

Figure 40. All Cellular Cards Reception

HyperGateway
Installation manual

Page 37 of 40

Release: 5.1
Date: June, 2008

7.2

PRI Card Monitoring

To monitor the PRI cards click Monitor > PRI Cards > PRI Status and select the
PRI card you whish to monitor.
The following screen will be shown:

Figure 41. E1 Card Status

When a specific channel is busy, an On going message will be shown. When there
is no call activity on a channel, Idle message will be shown.
The total line connected is shown on the bottom right corner.

HyperGateway
Installation manual

Page 38 of 40

Release: 5.1
Date: June, 2008

Troubleshooting

8.1

Power

Display

Problem

Solution

System does not

start up

No power to the unit

Connect power cables

Alarm sounds
every time the
system boots up

One power unit

is not functioning
Only one power
unit is present

Replace faulty
power unit.
Add a power
unit

8.2

See
page
17
17

PRI

Display

Problem

Solution

Error LED
(Red) is
lighting.
Sync. LED
(Green)
does not light

Red LED on means an

error.

Noise on the line while

call in progress

Synchronization of PRI
card is not set
correctly.

Check connections to
the PRI card at the
PBX or line.
Verify that the
PRI cable is
connected.
Verify that all
pins in the
PRI
connector are
connected in
accordance
to the PRI
specifications
.
Verify PRI settings for
synchronization.
Typically the PRI Sync.
settings at the
HyperGateway should
be Slave.

HyperGateway
Installation manual

No synchronization of
PRI card

Page 39 of 40

See
page
13

35

Release: 5.1
Date: June, 2008

8.3

Cellular cards

Display
No sync. with
network (Green
LED is off)
No sync. with
network (Green
LED blinks)

Problem
Antenna is not located
properly

No SIM card

HyperGateway
Installation manual

See
page

Solution
Position the antenna in a
place with better
reception.
Put a working SIM card
in the appropriate
channel

Page 40 of 40

16

15

Release: 5.1
Date: June, 2008