INDEX TABLE

1. Introdutction ---------------------------------------------------------------------------- 2
2. ORGANIZATIONAL STRUCTURE AND HIERARCHY-----------------------15
3. PRODUCTS & SERVICES------------------------------------------------------------18
4. BUSINESS PROCESS-----------------------------------------------------------------26
5.SWOT ANALYSIS---------------------------------------------------------------------30
6.TRAINING AND DEVELOPMENT ------------------------------------------------33
8.RESEARCH METHODOLOGY-----------------------------------------------------34
9.Objectives of Study---------------------------------------------------------------------61
10.Data Collection------------------------------------------------------------------------62

EXECUTIVE SUMMARY
I was literally floored by the news of Axiom's latest round of funding (press release
An impressive amount for any non-software business, let alone one that has traditionally
operated with lower-than-average overhead and personnel costs. Add to that the fact that
Axiom is a 10 year old legal services company with a history of consistent growth, and a few
thoughts come to mind on what their plans might be (all of them speculative):
Axiom is preparing to go public sometime later this year. I say this because Axiom's
impressive year-over-year growth would seemingly obviate the need for any additional
capital, so the timing and amount of this round of financing can easily lead to the conclusion
that this is a bridge loan of sorts. And, although there's nothing in the press release or other
media reports that directly states this, this type of financing is common among successful
private

companies

who

are

planning

on

an IPO

within

year

or

less.

Axiom is lining itself up as an acquisition target. This is the flip-side of IPO speculation,
whereby an influx of short-term cash is often deployed to finance an acquisition. Setting
aside the complexities of this strategy, the notion of Axiom being acquired by another
company is much more fascinating than a potential IPO. With annual revenues rumored to
exceed $150MM, Axiom is clearly worth at least half a billion dollars, which significantly
narrows the list of potential acquirers, particularly within the legal industry. Axiom is going
to build a number of domestic "managed services" centers in major US cities. From a purely
opportunistic perspective, this would seem to be the most likely scenario.

CHAPTER-1
INTRODUCTION

INDUSTRIAL PROFILE
Axiom is a BPO company at Ahmedabad, India established in 2004 and since then we
have undertaken several critical BPO projects for both Indian and International Clients to the
complete satisfaction of our clients. Our staffs are well trained in their relevant fields who
provide excellent customer services to your business requirements by using proven
methodologies and by employing standard procedures to ensure that you enjoy increased
customer satisfaction thereby enabling you to get increased revenues and profits. Since our
main aim is to focus and interact with our customers directly, we actively assist you in
improving your company's products and services by providing valuable feedback and
information to the appropriate sales and marketing department..
The integrity of our executive management team and the background of our professionals
enable us to work with only the best. Our team is comprised of industry standards experts
with worldwide experience in outsourcing-off shoring services and integrated onsite-offshore
solutions. Each of our professionals undergoes meticulous training, specializing in individual
industries to provide services that meet the global standards.

COMPANY PROFILE

Name of the company

: AXIOM SERVICES

Address

: B-31/62,Corporate House, Judges

Bunglaw Road, Opp Pakvan Restaurant,
Bodakdev
Ahmedabad, Gujarat
India

Type of Unit

Year of Establishment

: 2004-2005

Total Area Covered

: 40 acres

Number of Employees

: 300

Competitors

: QRM. IBM. UFIDA. SunGard. Metric Stream.

Website

Private Company

: http://axiombpm.com

1.6 Vision & Values

(A) Vision
The most successful and admired life insurance company, which means that we are the most
trusted company, the easiest to deal with, offer the best value for job, and set the standards in the
industry.
The most obvious choice for all.
(B) Values
Integrity
Innovation
Customer centric
People Care One for all and all for one
Team work
Joy and Simplicity

CHAPTER-9
DATA ANALYSIS & INTERPRETATION
Q.1. Employees awareness for training process in the organization.

Yes

100%

No

00%
Table No. :- 01

Yes
NO

INTERPRETATION
The whole population was aware of the training process in their organization.

Q.2. EMPLOYEES had undergone any training program in the organization?

Yes

80%

No

20%

Table No. :- 02

Yes
No

INTERPRETATION
After observation it has been found that majority of employees in the organization have
undergone training session.

TRAINING & DEVELOPMENT

(QUESTIONNAIRE)
Name
Department
Designation

1. From how many days your are working in Axiom Services

a) 1 Year
c) 3 Years

b) 2 Years
d) 4 Years

2.

_________while at joining time which was your post.

a) Assistant
c) Worker

b) Supervisor
d) Manager

3. According to you whom to give the first preference from the following
a) salary
c) Job function

4.

b) working condition
d) Any other

Are you satisfied with your job

A. If yes: Scope
What you liked in Axiom BPO Services
B. If No :
What is the reason behind it?
5. What are selection criteria for all the levels of management.
a) Work Experience

b) Knowledge

c) Age

d) Education

6. What is the different security & safety majors provided to the employee to increase the
Morale.