Académique Documents
Professionnel Documents
Culture Documents
A
Project Study
On
Gulshan Campus:
Abid Town, Block-2, Gulshan-e-Iqbal,
Karachi-75300
December, 2013
Group:
ENGINEERS
AsifJalees
Submitted to:
Mr.
(Course
Facilitator)
Amin Ahmed
AnnasHussain
Kamran Uddin
Muhammad Umer
SaqibAwan
photo
Amin Uddin
AnnasHussain
Reg ID:8621
photo
photo
Muhammad Umer
SaqibAwan
This is to certify that team with following members have carried out the survey and prepare a
report on Current Practices of an Organization, HINOPAK MOTORS LTD. in December 2013.
During this survey they worked on the project under the guidance of Mr. Tariq Haleem,
Manager Production. During this project, the entire group has been active for the completion of
project.
The work/survey carried by the team is satisfactory and wish them all the best for future
assignments
Authorized Signatory
Name: Mr. Tariq Haleem
Designation:Manager Production
Date:December 8th, 2013
_________________
Kamran Uddin
_________________
AnnasHussain
_________________
Muhammad Umer
_________________
Amin UddinAhmed
_________________
SaqibAwan
PRINCIPLES OF MANAGEMENT | Team: Engineers - United Moving Ahead
PREFACE
The objective of this study is to examine the ongoing practices followed by the large
organization and issues faced in the present world.
In this report the practices followed by the HINOPAK MOTORS LTD and critical problems
faced by are highlighted. The report includes a brief introduction of the organization and the
problems and deficiencies of organization, the sources of the problems.
The research in this project include interviewed with the management of the company while
utilizing the questionnaire to get the basic idea about the organization. The findings of this
study revealed that there is significant impact of culture and globalization on managers and
organization.
Report could be short of any statistical data due to confidentiality policy of the company.
Nevertheless, the responses to the questionnaire helped us to a large extent in obtaining the
data regarding the targeted function.
In a nutshell, the report was a true learning experience for us.
ACKNOWLEDGEMENT
We are highly grateful to Mr. AsifJalees, course facilitator, Principle of Management, Iqra
University, Karachi, for providing this opportunity to carry out the Major Project at HINOPAK
MOTORS LTD.
We would like to express our gratitude to all of those who given us valuable support and
providing inputsinputs, guidance & encouragement throughout this period.
We would also like to express a deep sense of gratitude and thank to Mr. Tariq Haleem,
Manager Productionof Company, without whom permission, wise counsel and able guidance,
it would have not been possible to carry out our project in this manner.
Finally, we express our indebtedness to all who have directly or indirectly contributed tothe
successful completion of our major project.
TABLE OF CONTENTS
Hinopak Representative
Project Objective
Research Methodology
Company Overview
Company Vision
Company Mission
Company Information
Bankers
Auditors
Legal Advisor
Share Registrar
Area Offices
Karachi
Lahore
Islamabad
Quetta
Peshawar
Company Structure
Organogram
Basic Principles of Hinopak Code Of Conduct
Hinopak Code Of Ethics
Hinopak Values
Company Culture
Overview
Culture followed at Hinopak
Impact of Globalization on Hinopak
Corporate Social Responsibility
CSR Highlights for 2012-13
Scope of CSR Activities and CSR Guidelines
Pattern of Shareholding
Annexure-1
Questionnaire
Annexure-1
Hinopak Committees
7
8
8
9
10
10
11
11
11
11
11
12
12
12
12
12
12
13
13
14
15
19
21
21
22
23
24
25
26
27
28
29
39
40
HINOPAK REPRESENTATIVE
Visiting Card
PROJECT OBJECTIVE
PRINCIPLES OF MANAGEMENT | Team: Engineers - United Moving Ahead
RESEARCH METHODOLOGY
The method of research used was interview and a questionnaire for employee. Mr. Tariq
Haleem (Manager Production) was the interviewed persons, who shared his immense
experience and knowledge related to the practices and issues at the organization. During the
interview questions a questionnaire has been used to gatherviews and comments.
COMPANY OVERVIEW
Hino Motors Japan and Toyota Tsusho Corporation in collaboration with Al-Futtaim Group of
UAE
and
PACO
Pakistan
formed
Hinopak
Motors
Limited
in
1986.
In 1998, Hino Motors Ltd., and Toyota Tsusho Corporation obtained majority shareholding in
the company after disinvestments by the other two founding sponsors. This decision to invest
in Hinopak at a time when the country's economy was passing through a depression and the
sale of commercial vehicles was at an all-time low reflects the confidence our Principals have
in our company and their commitment to the Pakistani market. Hinopak is the trusted market
leader with over 50% share in the Pakistani Truck and Bus industry. Hinopak a vital contributor
in saving of foreign exchange is also providing jobs and plays a pivotal role for the
development
of
the
local
industry
through
its
progressive
manufacturing.
By continuing to move forward and staying alert to the ever-changing market & social needs,
Hinopak will continue to be a successful and respected corporate citizen of Pakistan, reflecting
their commitment and belief in the Hinopak corporate philosophy to "contribute to the
development of a more prosperous and comfortable society by providing the world with a new
set of values".
COMPANY VISION
The vision of Hinopak Motors Limited is to provide the society with safe, economical,
comfortable and environment friendly means of transportation by manufacturing and supplying
commercial vehicles and services.
COMPANY MISSION
TO PURSUE OUR VISION, WE COMMIT OURSELVES:
To our employees:
to foster corporate culture of mutual trust, respect for fundamental rights at work, opportunities
for professional growth and personal welfare so that they are proud of being a member of the
Hinopak Family
To the shareholders:
to act in compliance with the norms expected of a subsidiary of the Toyota Group of
Companies and make a meaningful financial return to the shareholder.
COMPANY INFORMATION
PRINCIPLES OF MANAGEMENT | Team: Engineers - United Moving Ahead
10
BANKERS
AlliedBankLimited
BankAlfaJahLimited
Citibank,N.A.
HabibMetropolitanBankLtd.
HabibBankLimited
NationalBankofPakistan
BankAIHabibLimited
StandardCharteredBank(Pakistan)Limited
TheBankofTokyo-MitsubishiUFJ,Ltd.
UnitedBankLimited
MCBBankLimited
AUDITORS
A.F.Ferguson &Co.CharteredAccountants
LEGAL ADVISOR
Sayeed&Sayeed
SHARE REGISTRAR
TechnologyTrade(Pvt.)Limited OagiaHouse241-C,Block-2
P.E.C.H.S.,OffShahrah-e-Quaideen
Karachi
Tel:34391316-7&19,34387960-61
Fax:34391318
AREAOFFICES
REGISTERED OFFICE
PRINCIPLES OF MANAGEMENT | Team: Engineers - United Moving Ahead
11
Karachi
0-2,S.I.T.E.,ManghopirRoad
P.O.BoxNo.10714
Karachi-75700, Pakistan
Tel:111-25-25-25
Website:www.hinopak.com
Email:info@hinopak.com
Lahore
19KM,MultanRoad,Lahore
Tel:042-37512003-6
Fax:042-37512005
Email:hino-Iahore@hinopak.com
Islamabad
1-0,Unit14,
RehmatPlaza,2ndFloor
BlueArea,Islamabad
Tel:051-2276234
Fax:051-2272268
Email:hino-islamabad@hinopak.com
Quetta
RoomNO.3
KasiPlazaNo.1,ZarghoonRoad
Quetta
Tel:081-2452598
Fax:081-2451217
Email:hino-quetta@hinopak.com
Peshawar
HinoPeshawar
RingRoad,NearKohatRoadBridge
Peshawar
Tel:091-2322530
Fax:091-2322550
Email:hino-peshawar@hinopak.com
COMPANY STRUCTURE
12
ORGANOGRAM
13
We (HINOPAK) develop and provide outstanding products and services that fulfill the demands
of customers with sufficient attention given to safety and the environment, and we aim to be an
enterprise which has a significant presence in the commercial vehicle market.
1.
We develop and provide outstanding products and services that fulfill the demands
of customers with sufficient attention
aim
to
be
an
enterprise
which
hasa
significant
and we
presenceinthecommercial
vehiclemarket.
2.
Weundertakeopenandfaircorporate
activitiesinconformity
withthespiritandletteroflaws.Wemaintain
soundandtransparent
relationships
with
Webuildandmaintaingoodcommunications
withsocietyaswell
asourstakeholders,
andwearecommitted toaccurateandtimelydisclosureofinformation.
4.
Werecognize the inherent dignity and fundamental human rights of all members of
the Hino family and therefore respectandsupport thepractice ofhumanrights.
6.
Ltd.andtheToyota
7.
Group,andasagoodcorporatecitizen.
8.
ofassociation
dialogue
growth
and
excellence In business
performance.
PRINCIPLES OF MANAGEMENT | Team: Engineers - United Moving Ahead
14
9.
Wetakearesolute
standagainst
antisocialpower
andorganizations,
and
wecontribute
todevelopment
Inthecommunities
through
ourbusinessactivities.
11.
12.
We pledge to comply and enforce the basic principles of Hlnopak's Code of Conduct
and prevent its violation through the mechanism already in place from enforcing
discipline, companywide. Any member of Hinopak family observing any violation or
abuse of this codeof conduct may bring the same to the notice of the Management
Committee or the Audit Committee inwriting directly or through the suggestion boxes
fornecessaryconsideration andaction.
15
Sincerity
The value of integrity
Always be considerate, honest and reliable.
Respect the law and social norms, aiming for harmony with society.
Be a person of your word. Act as you say.
Social Awareness
The importance of altruism
Work for the benefit of your customers and society as a whole.
Be constantly aware of your responsibility in the local and global community.
Protect the environment for future generations.
Spirit of challenge
Lead the way to change
Be alert and strive to make things happen.
Have the courage to take risks in pursuing your objectives.
Welcome competition as an opportunity to develop and refine your skills.
16
Spirit of flexibility
Respect diversity
Through frank communication, contribute to shared goals and progress.
Be open to differing opinions and have the courage to accept criticism.
Develope a global perspective and be sensitive to the needs of others.
Spirit of professionalism
Be customer driven
Know your customers needs, boost their satisfaction, reward them for their trust.
Be a professional and earn the respect of your peers.
Strive to be the best at what you do and take pride in the quality of your work.
Speed
Optimize opportunities
Take time to make the best decision, then act quickly and decisively.
Stays informed and plan your response in a constantly changing world.
Find innovative yet simple solutions to achieve your objectives.
Initiative
17
Be proactive
Gather the facts, analyze the situation and plan thoroughly.
Find creative solutions and keep making improvements.
Be committed to your ideals but flexible and open to change.
Cooperation
18
19
COMPANY CULTURE
Overview:
A system of shared meaning and beliefs held by organizational members that determines in
large degree, how they act. It represents a common perception held by the organizations
members.
T
eP
ae
m
o
p
l
e
A
g
e
Os
uv
tn
s
c
o
m
e
g
r
s
i
e
e
s
S
t
a
b
A
it l
it t
y
e
n
t
o
n
I
n
n
o
v
a
t
o
n
O
r
g
a
i
i n
z
a
t
i o
n
a
l
20
a) Orientation plans:
An organization is only as good as the people who work in it. They are more important
than technology and machinery employed by the company. Hence to keep its staff in
tune with the times and as a part of general policy of the pursuit of excellence, Hinopak
organizes and conducts regular training programs catering to all levels of employees.
At Hinopak quality assurance is not limited just to our products, personnel development
and training remains top priority for the company. Hinopak organizes regular training
sessions at home and abroad which help Hinopaks dynamic team of workers,
managers and executives in keeping abreast with new technologies that will shape the
future.
b) Whistle blowing feedback by using drop box
Hinopakswhistle blowing committee establishing, implementing and maintaining the
whistle blowing mechanism and ensuring the transparency of the Process. Periodic
analysis of complains obtained through the mechanism. And in conclusion, initiate steps
to ensure compliance with the Hinopak Code of Conduct.
c) Committees to derive culture
Number of committees of top management is established that are driving organizational
culture under their functional roles. Detail of each committee can be found in
Annexure-2
d) Written and verbal guidelines by seniors
The original source of an organizations culture usually reflects the vision or mission of
the organizations founders. At hinopak, written as well as verbal guidelines are provide
by the leaders of an organization.
21
Globalization is the process of international integration arising from the interchange of world
views, products, ideas, and other aspects ofculture.
With the ongoing drive toward economic globalization, and the continuing growth in
HinopakMotors's operating market that now extends beyond Japan and Asia to the rest of the
world including newly emerging nations, Hinopak Motors recognizes the increasing prevalence
and gravity of such global-scale issues as greenhouse warming, climate change, disparities in
economic conditions and the depletion of natural resources like crude oil.
Taking these key factors into consideration, Hinopak Motors established the "HINO Credo" in
July 2007 after reviewing the corporate philosophy it had announced in 1992. The HINO Credo
consists of three core components: the "Corporate Mission," "Core Principles" and the "CSR
Charter." The Corporate Mission clearly defines the Group's obligations and responsibilities
toward society. The Core Principles provide the guidelines to enable the Group to achieve this
mission. And, the CSR Charter articulates the Group's goals and aspirations as it strives to
better serve its stakeholders. In accordance with the HINO Credo, Hino Motors engages in a
wide spectrum of CSR activities, working diligently to promote increased awareness and
understanding of the CSR Guidelines throughout the Group worldwide.
22
Hino Motors believes that the purpose of CSR activities is "to meet social expectations and
ensure sustainable development in concert with society." In every facet of its daily activities,
Hino Motors is working steadily to fulfill its responsibilities to all stakeholders, thereby nurturing
relationships built on respect and trust.
Seeking harmony among People, Society, Global Environment and Sustainable Development of
Society through responsible behavior.
23
Dealers' Conference
CSR Highlights
24
25
PATTERN OF SHAREHOLDING
(As of March, 2013)
26
ANNEXURE 1
QUESTIONNAIRE
27
Project
Principles of Management
Respondents Name
Organization
Department / Function
Production/ Maintenance
Designation of Respondent
Manager
Date
Group Name
Engineers
Kamran Uddin,
Amin Uddin,
AnnasHussain,
Muhammad Umer,
SaqibAwan
Q.No.1: As a manager how do you plan, organize, lead and control the activities of your
team?
28
At Hinopak, planning begins at the top of the organizational pyramid and filters down. The top
managements job is to state the organizations mission, its long term goals with the resources
expected to be available.
The middle management determines the objective and plans, the course of action at the
departmental level to achieve the desired results, within allocated resources.
The front line management is involved in operational planning and determines how specific
tasks can best be accomplished on time, and is mostly involved in implementation of the
policies formulated by the top officials.
Q.No.2: In your opinion what Human skills are necessary to lead a team? Please, tell us
three vital skills in descending order?
Be realistic
Listening of employees about their problems and feedback related to the decisions
Q.No.3: What are the biggest challenges which managers are facing now a day in your
organization?
Interdepartmental communication
Workplace Spirituality
Workforce Diversity
29
Q.No.5: Do you have defined managerial ethics guideline for the entire organization?
Can you please, share the document?
Code of conduct for entire organization is available and briefly listed below.
Our focus on PURPOSE is guided by
Ambition
o The power of dreams
Sincerity
o The value of integrity
Social Awareness
o The importance of altruism
30
Spirit of challenge
o Lead the way to change
Spirit of flexibility
o Respect diversity
Spirit of professionalism
o Be customer driven
Speed
o Optimize opportunities
Initiative
o Be proactive
Cooperation
o Be part of a team
31
Q.No.7: How the organizational culture is derived in your organization. Please, give us
examples of it. (Related to your organization)
Orientation plan.
Written and verbal guidelines by seniors.
Whistle blowing feedback by using drop box
No. of committees to derive culture
Q.No.8: How the goals are defined in the organization. Do you follow MBO approach
while setting the goals of your subordinate(s) or team?
Target setting organization follow traditional approach and management does not involve
employees in the process of target setting. Top management set targets and workout strategy
and action plans to achieve those targets. However employees can give their suggestions
through a proper channel but in most of the cases management uses employees as a tool of
implementation.
Hence, MBO approach is followed.
Q.No.9: As a manager how do you perform Environmental scanning? What steps do you
consider in this process?
Listen to everyone
Then on the basis of experience and after confirmation implement the applicable
suggestion (if any).
Q.No.10: To visualize the activities of your team or department. What sort of charts do
you follow? Can you please, share the document(s) of it?
32
Q.No.11: What is the organizational structure of your organization? How the span of
control is defined in the organization?
In Hinopak the number of subordinates reporting directly to a supervisor is not fixed.
Depending upon the nature of the job, the individual and the department, performs. A
supervisor can either have a narrow span of control. However in production department span
of control is wide.
For organizational structure please refer organogram.
33
Computers
computers to 6 workers. The selection of the workers who were given the computers was
done through a lucky draw and the management hopes to continue this activity in future.
Q.No.14: In your opinion what is the difference between a leader and a manager?
A manager can be a Leader but leader cannot be a Manager.
Leadersare able to influence others to perform beyond the actions dedicated by formal
authority. Leaders should have charismatic or inspirational personality.
Managers are appointed to their position. Their ability to influence is based on the formal
authority inherent in that position.
34
Internal Recruitment
If a job is created or vacated the personnel department first tries to find a suitable person
within the organization, if the person is there he is interviewed and if suitable is transferred or
promoted to the new post. In most of the cases this process is considered as formality.
External Recruitment
If there is no one found fit for the particular post then the Personnel department tries to fill the
position externally and for this purpose department first scrutinize previously received
application and call applicants for the selection process otherwise the department releases an
advertisement in the national press.
Recently department experimented a new method of attracting capable applicant and instead
of going to media it sends a letter to various institute that are providing training and ask them
to mention jobs on their notice board.
Q.No.16: What type of Recruitment Sources do you use while recruiting manpower for
your organization?
Q.No.17: What type of selection (interviews) and testing your organization follows while
finalizing a potential candidate? Please, provide the brief description of test(s) and
interviews?
For Trainee: Test and Interview
For executive/management: First interviews conducted by concerned department and then
communicated to HR for further interviewing and necessary actions
35
Q.No.18: How is your Training and Development section contributing towards your
organization?
An organization is only as good as the people who work in it. They are more important than
technology and machinery employed by the company. Hence to keep its staff in tune with the
times and as a part of general policy of the pursuit of excellence, Hinopak organizes and
conducts regular training programs catering to all levels of employees.
Executive level personnel also participate in course at professional institutions to broaden their
outlook and introduce innovative methods of thinking and approach.
Hinopak has setup a technical training program in which company workers are imparted
comprehensive training in relevant trade and skills. This program has been accredited and
registered with Sindh Board of Technical Education (SBTE) and the workers who complete and
pass this course receive certificates issued by the Board.
Therefore by opening new avenues of technical and managerial development and improving
existing skills, Hinopak has guaranteed its continued growth in the 21st century.
Q.No.19: What sorts of training & development opportunities are available for your
employees?
Micro and Macro both training and development opportunities are available.
Executive level personnel also participate in course at professional institutions to broaden their
outlook and introduce innovative methods of thinking and approach.
Hinopak has setup a technical training program in which company workers are imparted
comprehensive training in relevant trade and skills. This program has been accredited and
registered with Sindh Board of Technical Education and the workers who complete and pass
this course receive certificates issued by the Board.
36
Q.No.20: Do you have standard job descriptions for your employees. And if possible
can you share the format of it.
Yes, Hinopak have standard JDs for employees but cannot be shared due to control.
ANNEXURE 2
HINOPAK COMMITTEES
PRINCIPLES OF MANAGEMENT | Team: Engineers - United Moving Ahead
37
Board Committees
38
Functional Committees
39
40
41
42
END OF REPORT
43