Académique Documents
Professionnel Documents
Culture Documents
Date ______________________
Context of Request:
request
[ ] Organizational
_________________________________________________________
details]
[ ] New Initiative
[ ] Management
_________________________________________________________
Target Participants
Name ______________________
________________________
[ ]
[ ]
Phone Clerk
[ ]
Housekeeping Manager
[ ]
Others (specify)_________________
2. Work location:
[ ]
[ ]
[ ]
[ ]
Others(specify)_________________
3. Educational Background
Management
[ ]
[ ]
[ ]
[ ]
Others(specify)_________________
4. Current Skills Possessed
[ ]
Flexibility
[ ]
Execution
[ ]
People Orientation
[ ]
Communication Skills
[ ]
Others (specify)__________________
5. Skills Needed: (check the skills
training which would be required
in your job in the future)
Part III
[ ]
Listening skills
[ ]
Teamwork skill
[ ]
[ ]
Being respectful
[ ]
Being optimistic
Adequate
Minimal
Know-
Know-
No
Expert
Know-
Knowledge
ledge
ledge
ledge
[ ]
[ ]
[ ]
Tactful Attitude
]
[ ]
[ ]
[ ]
[ ]
Fair Conduct
]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
Providing information service
]
[ ]
[ ]
Observer of Authority
]
[ ]
Good Manners
[ ]
[ ]
[ ]
Telephone Efficiency
]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
[ ]
Part IV
[ ]
[ ]
Project Planning
[ ] Weekend
[ ] Weekdays
[ ] Other
timing (specify)________________
2. Venue of the planned training
[ ] On-the-job learning
[]
[ ] Others (specify)
__________________
4. Estimated Budget: ________________________________________________________
5. Required Personnel or Resources: ____________________________________________
6. Estimated Completion Date:
Part V
______________________________________________
Conclusion
Without a skilled set of employees business offices cannot function. The skill levels
of all employees in the front office of any organization, be it a hotel, hospital, and a
modern office, help businesses grow. The completed skills training program will
improve the performance of the employees and create and maintain positive
relationships with all other departments of the company. They will recognize its
relations to the front desk area.
Can the workshop/training address the identified skill needs? What else can this
training address?