ABOUT SURESH THIMIRI

Suresh Thimiri is the managing director of QNET India and has directed numerous companies
before. He was the managing director of Transview Enterprise India Private Limited, the director
of Trade Facilitators India Private Limited, Vinetree IT Solutions Private Limited, and Fortune
Innovative Services Private Limited. He was also an additional director of QA Courier and
Logistic Private Limited.
His present company has been an excellent opportunity for him to develop his skills, to grow,
and experience in many various ways. When he began his career, Suresh Thimiri was dealing
with local walk in customers before to grow in the position of Regional senior Executive. In this
position, he was now dealing with customers and offices from around the world.
In many occasions, he travelled for offering training on the regional operations, customer
handling, and business plan. Since he did not face customers directly in his previous roles,
Suresh Thimiri seized this opportunity to improve this area of his experience. His most important
duty is to achieve quality in the service offered. This means that he needed, with his team, to
make sure that all the requests, inquiries were handed, being processed, and established to the
needs of the customer.
A part of his job was also to build a solid communication and relationship. One of his
responsibilities is to control liaise, international shipments, and office inventory with other
offices accordingly. His experience of working with others including customers and colleagues
played a big role in his interpersonal skills and he matured as an individual.
Suresh Thimiri considers himself as approachable and he is always open to suggestions, ideas,
and input. Motivating himself or his staff is very important for him in order to provide an
excellent service to customers. When dealing with potential issues, Thimiri is always diplomatic
and tactful because he is sure that communication can achieve a lot.
As the managing director of QNET India, Suresh Thimiri makes sure that the customer support is
excellent. The QNET Global Support Centre (GSC) is an accredited world-class contact center
recognized by a prestigious membership with the Contact Centre Association & Customer
Relationship Management (Malaysia), and the Asia Pacific Customer Service Consortuim. In
addition, the QNET support center has an official platinum membership with the Contact Center
World Association. Through this center, QNET holds the Certificate for Best Practices and
Customer Relationship Excellence Awards.
The company has a worldwide representative agencies and offices for one-on-one support in
order to offer a tailored support to customers according to their individual needs. The QNET
support center operates a technologically sophisticated multilingual contact center available
around the world.
The priority of the support center is to provide consistent first-class quality services and
customer support to all QNET customers and delegates. The multilingual center is available
twenty-four hours, seven days in 27 languages. The company adds more languages regularly.
QNET understands the importance of sports and is exposed to billions of people every year
through sponsorship of sports. QNET is the only direct selling company in the world to be
represented in the technical support and elite of Formula 1.