HOMAPON HIGH SCHOOL

Homapon, Legazpi City

HOMAPON HIGH SCHOOL

Homapon, Legazpi City

Client Satisfaction Questionnaire

This questionnaire aims to determine the level of satisfaction that Homapon High School
(HHS) has provided in attending to your concerns. This further provide an avenue to
continuously improve the quality of service we provide to our clients.
Kindly check the box that corresponds to the service you have received during your visit to
HHS.

Client Satisfaction Questionnaire

This questionnaire aims to determine the level of satisfaction that Homapon High School
(HHS) has provided in attending to your concerns. This further provide an avenue to
continuously improve the quality of service we provide to our clients.
Kindly check the box that corresponds to the service you have received during your visit to
HHS.

Satisfaction with services accessed or received

What is the purpose of your visit?
o Requested by school personnel (Specify the name: ______________________________)
o Request for official school documents
o F-138 o Certificate of Good Moral
o others: _______________________
o F-137 o Diploma
2. How would you rate your satisfaction with the following aspects of the
services you have received or accessed?
Very
Satisfied
Unsatisfied
Very
Not
satisfied
unsatisfied
sure
Quality of services
provided
Professionalism and
courtesy of staf
Timeliness of services
provided
Your awareness of this
service
1.

3.

4.

5.
6.

7.

Satisfaction with services accessed or received

What is the purpose of your visit?
o Requested by school personnel (Specify the name: ______________________________)
o Request for official school documents
o F-138 o Certificate of Good Moral
o others: _______________________
o F-137 o Diploma
9. How would you rate your satisfaction with the following aspects of the
services you have received or accessed?
Very
Satisfied
Unsatisfied
Very
Not sure
satisfied
unsatisfied
Quality of services
provided
Professionalism and
courtesy of staf
Timeliness of services
provided
Your awareness of this
service
8.

How satisfied are you with the services you received from our personnel?
o Very satisfied
o Satisfied
o Unsatisfied
o Very unsatisfied
o Not sure
How easy is it to transact with our school personnel?
o Very easy
o Quite easy
o Quite difficult
o Very difficult
o Not sure
What did you like most about the services you received or accessed?
_______________________________________________________________________________________
_______________________________________________________________________________________
What do you think we could do to improve our services?
_______________________________________________________________________________________
_______________________________________________________________________________________

10. How satisfied are you with the services you received from our personnel?
o Very satisfied
o Satisfied
o Unsatisfied
o Very unsatisfied
o Not sure
11. How easy is it to transact with our school personnel?
o Very easy
o Quite easy
o Quite difficult
o Very difficult
o Not sure
12. What did you like most about the services you received or accessed?
_______________________________________________________________________________________
_______________________________________________________________________________________
13. What do you think we could do to improve our services?
_______________________________________________________________________________________
_______________________________________________________________________________________

What suggestions can you give to further improve our services?

_______________________________________________________________________________________
_______________________________________________________________________________________
Thank you!

14. What suggestions can you give to further improve our services?
_______________________________________________________________________________________
_______________________________________________________________________________________

www.smartsurvey.co.uk/customer-satisfaction-survey. Retrived 2015

Thank you!

www.smartsurvey.co.uk/customer-satisfaction-survey. Retrived 2015