Q1.

Please rank the following options you consider to answer to the question What is CSR
from Bangladeshi perspective? (1 for most important and 10 for least important)
CSR means..........

Rank

Helping/contributing to the welfare of society (people/children in need)

Financial support to society (Donations)/Sponsorship
Taking proper account of the broader interest of society when making business
decision
Support to societal and environmental cause
Ensuring employee benefits; implementing social programs for employee welfare
Improving labor conditions, health and safety
Maximizing profits and serving the interests of shareholders
Ensuring business ethics; supporting/promoting law and regulations
Contribution to economic development and development of Bangladesh as a whole
Contributing to company image

Q2.

To what extent, you think the following macro-environmental factors are influencing the
attitudes towards CSR practices in the banks of Bangladesh
Reasons

Strongly
Agree

Agree

Neither
Agree nor
Disagree

Disagree

Company policies
Bangladesh Bank regulations
Company value, culture & structure
Raising of awareness about the social
problems
Emergence of customer relationship
management
Improved standard of living
Increasing pressure from the international
organizations and foreign partners (e.g. World
Bank)
Q3.

To what extent, you think CSR practices impact on the following operational areas

Strongly
Disagree

Component 1: Responsibility towards community

Q. No.

Strongly
Disagree
(1)

Statements
1
2

Disagre
e
(2)

Neutral
(3)

Agre
e
(4)

Strongly
Agree
(5)

Donations for the welfare of the local

community
Enhancement of living standard of nearby
communities

3
4

Facilitating
neighbourhood
(cultural and/or sports)

activities

Funding for establishment of educational

institutions for the neighbourhood

Component 2: Responsibility towards protection/preservation of environment

Q. No.
Statements
1

Disagree

Strongly
Disagree
(1)

Disagree

(2)

Neutr
al (3)

Agre
e
(4)

Strongly
Agree
(5)

Initiatives in environment conservation

Activities surpassing the governments

nature conservation rules

Encouragement of environmental
initiatives of others
4

Strongly
Disagree
(1)

Assessment of environmental activities of

the organization and also of others

Component 3: Responsibility towards employees

Q. No.
Statements
1
2
3

Approach/Behaviour
employee

towards

Having a system of
performance and sincerity

reward

own
for

Providing opportunity to workers for

pursuing higher study/training
4

Coordinating a system so that all workers

can maintain a balance between their
works and personal life
Welcoming all ideas and interests of

(2)

Neutr
al (3)

Agree
(4)

Strongly
Agree
(5)

workers in decision making

6

Providing a modern, healthy and safe

workplace and creating a learning and
development environment
Regularly
performance

evaluating

employee

Properly
maintaining
appropriate
recruitment policy during employee
selection
Contribution to employee welfare in terms of following categories:
9

Providing necessary food during work

10

Providing necessary food during work

11

Providing housing facilities

12

Providing entertainment
13

Ensuring day-care facility for workers

children in this factory/office premises

14

Arranging specific facilities for prayer

15

Building physical exercise centre

Contribution to employee motivational activities

16

Arranges recreational tour during vacation

17

Arranges a family day in order to increase

informal relationships among employees

18

Any other activity (Please specify)

Component 5: Responsibility towards customers/clients:

Q. No.
Statements
1
2

Ensuring the quality of customer

service
Properly advising clients during the

Strongly
Disagree
(1)

Disagre
e
(2)

Neutral
(3)

Agree
(4)

Strongly
Agree
(5)

loan processing
3

Providing necessary guidance for better

management in order to increase of
projects financed by the bank

Communicating clearly the process and

calculation of loan repayment

Assistance in dispute settlement,

particularly in case of dispute between
the client and the bank

Regularly disseminating required

information (via offline as well as
online retail banking) for better
purchase decision

Carefully dealing with the customers

claims/complaints

Trying to fulfil customer expectations

Protecting customer information and

rights including product safety

Component 6: Responsibility towards suppliers

Q. No.
Statements
1

Commitment of maintaining lasting

kinship with suppliers about the
potential offerings

Incorporating all issues associated

with latent product improvement

Integrating important opinions of

suppliers during decision making

Providing certain assurance to

dissolve any future issue related
supply problems

Strongly
Disagre
e (1)

Disagree
(2)

Neutral
(3)

Agree
(4)

Strongly
Agree
(5)

Informing suppliers regarding any

change influencing procurement
decisions

Component 7: Responsibility towards investors

Q. No.

Statements

Strongly
Disagree

Disagree
(2)

Neutral
(3)

Agree
(4)

Strongly
Agree

(1)
1

Incorporate the interests of all our

investors into business decisions

Provide all investors with a

competitive return on investment

Seek the input of all our investors

regarding strategic decisions

Meet the needs and requests of all

our investors

(5)

Q4
Please mark on the scale of the following statements relating to financial performance that your
organization obtained in comparison with respective industrial sector during the preceding year. [Give
tick () in box under one of the given heads]

Q. No.
Statements
1

Significantly
(1)

Moderatel
y (2)

Less than
Moderate
(3)

Marginal
(4)

None
(5)

Increase in the return on

investment
Increase in the return on
assets
Increase in sales
Increase in profit margin

.2
3
4

Q5.

What difficulties have you faced in ensuring compliance with your CSR guideline in
Bangladesh corporate environment?

Q6.How do you think the standards of CSR practices in Bangladesh can be improved? Please
recommend some policies which should be considered by Bangladesh Bank for revising
the exiting CSR statement/policy).
Q7.Please fill up the below table about the CSR activities of your organization (If there anything
more please mention in the blank boxes;
Sl

Name of the CSR activities

no.

1. Fair & equal Employment

Please put the

Year of

Annual Budget

tick mark

activities

on this purpose

starting

(If any)

2.
3.
4.

Health & Safety

Minimum wages for the worker
Community Relation

5. Environmental Responsibilities
6. Arts and Culture
7. Safe Motherhood and Infant Care
Project
8. Environmental Development
9. Training & Education
10. Honourable living of the freedom
fighters
11. Womens rights and empowerment
12. Develop the condition of mentally
or physically handicapped
13. Create better client services
14. Beautifications,

Waste

management and city neat and

clean cities
15. Action of your bank against
Natural calamities
16. Forestation
17. Clean water management