Sikkim manipal university

Authorized learning centre, Alwar LC code 03034

Practice Test- MB0039 Business Communication
Max marks:
Time allowed:
Answer the following questions carrying 1 mark each. All questions are compulsory
**** ***********************BEST OF LUCK***************************
TRUE OR FALSE

1)
2)
3)
4)
5)
6)
7)

14)
15)
16)
17)
18)

Communication is mostly through words.

The communication message is the same as the meaning of the messageCommunication is a dynamic processOne reason for failure of communication is wrong interpretation of the message The success of communication depends only on the sender of the messageImmediate feedback is possible jn the case of face to face communication You feel that your professor does not have anything new to say and do not listen
to him. This is an example of physiological noise leading to communication
failure.8) Your boss gives you a good performance review at a time when the company is
making profits.This is an example of chronological context influencing the
communication 9) Listening is not a part of communication skills.
10) Communication is needed only between superiors and subordinates11) External communication is as important as internal communication12) Team skills do not require the ability to communicate effectively13) A destructive review of performance can lower employee morale
Two broad areas of communication are oral and written communicationWhat you say is more important than how you say it Verbal communication is more likely to go wrong in a cross- cultural context
Jargon refers to words with multiple meanings Peers are co-workers who works only in different departments of an
Organization
19) Criticizing an employee may be done in public20) A policy of openness is essential for good public relations 21) Suggestions should only be given by superiors to subordinates22) Some people are born listeners
23) Comprehension listening is the most basic type of Listening to sales persons
presentation is an example of evaluative listening24) Responding to a customer complaints is an example of dialogic listening
25) Solving employees problems often involves both empathetic and therapeutic
Listening26) Listening skills are equally important in all types of industries27) Customers should be made to apologize for making wrong complaints28) Listening actively to a customer should be indicated through verbal
communication 29) Listening to employees or inviting their suggestions involves only downward
Communication 30) The type of listening during a job interview is mostly evaluative listening31) It is better to use the word Cognizant rather than aware 32) The expression Her voice was silky smooth is an a metaphor-

33) Abstract nouns should be used as the subject in a sentence34) The sentence Each of the following employees are promotedis
grammatically correct.35) Positive ideas may be expressed by using the second person pronoun36) Conflicts between co-workers can be resolved through teleconferencing37) Asking for a few days of leave from work may be done through voice mail38) listening- example of being
39) Telephone communication has the advantage of providing immediate
feedback 40) We cannot understand the intention of the author while reading any given text41) A book is read only for the pleasure of reading it42) The intention of reading a medical report is to gain information43) Reading is an encoding process of communication44) Only problem solving meetings need to be planned in advance45) An agenda is prepared by the participants of the meeting46) An agenda provides an outline of how the meeting will run47) The progress meeting is the most challenging type of meeting 48) A problem solving meeting is the most frequently held type of meeting
49) A memo is used for the upward communication 50) One of the three Cs of prcis writing is components 51) Unlike a regular report , the memo is brief and informal 52) The intranet is part of an informal communication network53) The intranet can be customized to meet the needs of smaller companies54) The intranet encourages grapevine55) The intranet can make meetings more focused56) The intranet involves high investment in maintenance and training57) The language of business letters is similar to the language of advertising
58) Every business letter should have a salutation a body and a close 59) The tone of a business letter is more important than the format60) A press release is a paid form of communication61) Maintaining good media relations is important for getting a press or news release
accepted62) The purpose of a press release is to sell a companys product63) A business report is a subjective presentation 64) There is no single format for a business report 65) The purpose of a proposal is to inform66) A compliance report is a one-time report67) The quality of a report is judged by its visual appeal68) Resume should be tailored to the needs of different employers69) In a chronological resume only the most recent job is listed70) A functional resume is more applicable for experienced candidates-

71) The component included in a resume will depend on the type of resume72) There is no prescribed length for a resume73) A GD is a free wheeling discussion with full freedom given to participants to select
topics of their choice 74) A GD evaluates participants based on the solution offered to a problem 75) What you say in a GD is as important as how you say it 76) Group communication skill include listening skills77) case based GD requires greater analytical skills than a topic
ANSWERS
1. FALSE
2. FALSE
3. TRUE
4. TRUE
5. FALSE
6. TRUE
7. FALSE
8. TRUE
9. FALSE
10. FALSE
11. TRUE
12. FALSE
13. TRUE
14. . FALSE
15. FALSE
16. TRUE
17. FALSE
18. FALSE
19. FALSE
20. TRUE
21. FALSE
22. FALSE
23. FALSE
24. TRUE

25. FALSE
26. TRUE
27. FALSE
28. FALSE
29. TRUE
30. FALSE
31. TRUE
32. FALSE
33. TRUE
33. FALSE
35. FALSE
36. TRUE
37. FALSE
38. FALSE
39. TRUE
40. FALSE
41. FALSE
42. TRUE
43. FALSE
44. FALSE
45. FALSE
46. TRUE
47. FALSE
48. FALSE
49. FALSE
50. FALSE
51. TRUE
52. FALSE
53. TRUE
54. FALSE

55. TRUE
56. TRUE
57. FALSE
58. TRUE
59. FALSE
60. FALSE
61. TRUE
62. FALSE
63. FALSE
64. TRUE
65. FALSE
66. FALSE
67. FALSE
68. TRUE
69. FALSE
70. TRUE
71. FALSE
72. FALSE
73. FALSE
74. FALSE
75. TRUE
76. TRUE
77. TRUE

Match the following

SET-1
1) Environmental Barrier
2) Individual barrier
3) Understand customers problems
4) Suppressing the views of junior
employees
5) Speaking with a foreign accent
6) Messages with multiple meanings
7) Non- verbal communication
8) Letter Addressing customer complaints
9) Nodding the head
10) Time language
11) A boss visiting an employees office for
discussion
12) An executive chair and a carpeted room
13) Speaking loudly
14) Mass communication
15) Corporate social responsibility
16) Crisis PR
17) Distributors
18) Internet
19) Statutory compliance
20) Transparency
21) Credit rating
22) Publicity
23) Persuasion
24) Listener-speaker gap
25) listening for emotions
26) Ego Problems

a) Psychological noise (2)

b) Physical noise (1)
c) Organizational barrier (4)
d) Active listening (3)
e) Written communication (8)
f) Eye movement (7)
g) Cultural barrier (5)
h) Semantic barrier (6)
i) Para language (13)
j) Kinesics (9)
k) Arriving late for a meeting (10)
l) Personal space and distance (11)
m) Physical context (12)
n) Government (19)
o) Advertising (14)
p) Suppliers (18)
q) Social development (15)
r) Bankers (20)
s) Borrowing ability (21)
t) Media (22)
u) Consumers (23)
v) Motivation (17)
w) Restoring company image (16)
x) Attitudinal barrier (26)
y) Physiological barrier (24)
z) Gender barrier (25)

SET-2
1) Switching from one TV channel to
another
2) Speaking in a different language

a) Cultural Barrier (2)

b) Bad listening habit (1)

3) Passive Voice
4) American spelling
5) Quotation marks
6) Redundancy
7) Frequently misused words
8) General purpose statement
9) Quantified goal
10) Audience size, age and gender

c) Labor (4)
d) Full complete (6)
e) Raise and rise (7)
f) Enclose title of an article (5)
g) Negative ideas (3)
h) Demographics (10)
i) To persuade (8)
j)Specific purpose statement (9)

11) Use of humor

12) Trigger words

k)Speaking from notes (12)

l)Opening and closing statements (11)

13) Nominal group technique

14) Convergence
15) Minutes
16) Meeting etiquette
17) Opening the meeting
18) Passive voice
19) Direct Organizational plan
20) Persuasive memo
21) Indirect organizational plan
22) Subject line
23) WIFM principle
24) Ps and Qs
25) Shouting

m) Mini- meeting (16)

n) Outline of meeting (17)
o) Unbiased (13)
p) Permanent record (15)
q) Different viewpoints (14)
r) main message (22)
s) Reasons first (21)
t) Regular report (18)
u) Informational memo (19)
v) Call for action (20)
w)Etiquette (24)
x) Readers benefits (23)
y) Bullet point and white space (26)

26) Readability

z) All capital letters (25)

SET-3
1) FYI
2) Adjustment
3) Order letter
4) Bad news letter
5) AIDA format
6) Credit and collection letters
7) Corporate advertising objective
8) Event sponsorship
9) Corporate social responsibility
10) Advocacy advertising
11) Crisis Communication
12) Memo format
13) Preliminary part
14) Problem definition
15) Appendix
16) Documentation
17) Solicited application letter
18) Less competition for applicant
19) Attention getting opening
20) Creating interest
21) Convincing prospective employer
22) Pre-interview preparation
23) During the interview
24) Commonly asked interview question
25) Action stage
26) Job related information

a) Rejecting a business proposal (4)

b) Acronym (1)
c) Persuasive message (5)
d) Routine letters (6)
e) Supplier (3)
f) Replacement of defective product (2)
g) Display logo and message (8)
h) Change of attitude (7)
i) Company viewpoint (10)
j) Protect corporate reputation (11)
k) Public service advertising (9)
l) Bibliography (16)
m) Technical specifications (15)
n) Informal (12)
o) Body of report (14)
p) Executive summary (13)
q) Providing evidence and benefits (21)
r) Relating qualification with job (20)
s) Subject line (17)
t) Unsolicited application letter (18)
u) Showing familiarity with employer (19)
v) Body language(23)
w) Thank you letter (25)
x) Opportunity for career advancement
(26)
y) Strengths and weaknesses (24)
z) structuring the interview (22)