Town of Prosper V3 - R

TOWN OF PROSPER
2015 STRATEGIC PLANNING

WORK SESSION - JANUARY 28, 2015
!
INTRODUCTIONS
AGENDA: STAY ON THE MAP

WHAT YOU SAID
VISION AND MISSION
GOALS AND
ACCOMPLISHMENTS
LUNCH PLUS
2015 GOALS/OBJECTIVES
TOWN OF PROSPER | H&F CONSULTING, INC.
RFMS: ROB FRANKE MEDIATION SOLUTIONS
WHAT YOU SAID
WE ASKED AND YOU SAID

1. Generally about Prosper.
2. Questions dealing with priorities and accomplishments.
3. Questions dealing with previous work sessions and
individual expectations.
4. Open question to offer advice or particular questions.
ABOUT PROSPER
GREAT
PEOPLE
GREAT ISD
QUALITY
RELATIONSHIPS
GROWING
LIKE MINDED
HIGH
STANDARDS
DESTINATION
SMALL TOWN FEEL
OLD VS NEW
FAITH BASED
COMMUNITY
all good all recognize need to

deal with old-new and growth
OPPORTUNITIES AND PRIORITIES

OPPORTUNITIES AND
CONCERNS
PRIORITIES
Future: Long-Term
Decisions
Zoning Decisions - best
land use, etc.
Conflicting attitudes of
people
Need for action vs. plans
Growth - No Growth
Expectations - customer
service
Need to define quality

Process for development
review
Cost of quality and
expectations
Keep connection with
people
Progress on decisions
already made
Parks - $$ - Zoning
7
INFORMATION MANAGEMENT
THE
COUNCIL
CITIZENS
STAFF &
COUNCIL
INTERNAL
EXTERNAL
GOVERNMENTAL
build trust and

mutual message
manage rumor
and runaway
messaging
prompt
accurate
information
YOU ALL LOVE YOUR TOWN

Concerns and Opportunities
how to deal with change
exclusive vs everyone matters
council relationships - trust
you see long-term perspective yet
dealing with short-term needs
desire to get in front of public
communication - social media - rumors
desire to all be on same page - staff,
council, public and developers
you all want success

for town and want
quality but all define
different methods process - priorities to
get there
COUNCIL OBSERVATIONS
individual priorities and passions
information is power - who knows
and who doesnt and when
hold to old town values versus
demands for new and shiny
business of town versus moving at

a government pace
individual effectiveness versus
group effectiveness
how much does quality cost
policy governance versus task

management
high expectations - for town and staff
professional and competitive council
trust is growing but not deep and

personal
in versus out - decision-making vs

decision-made
10
WHY DO WE DO THIS?
for free.
Politics is the art of

looking for trouble,
finding it everywhere,
diagnosing it incorrectly
and applying the wrong
remedies.
11
JR Ewing
I would just
shoot you if I
had time to
clean up the
mess.
Politics is war carried

out without
bloodshed, while war
is politics carried out
with bloodshed.
Mao Tse-tung
Groucho Marx
12
TWO QUESTIONS
1.DO YOU LEAD OR

REFLECT THE TOWN?
2.IS 7 -0 A GOOD THING?
13
14
OBJECTIVE FOR THE DAY
Meet
council
and staff
needs!
15
COLLABORATIVE SOLUTION TO:

Staff:
Council:
progress
good direction
responsive to
constituents
manageable workload to
avoid unfulfilled
expectations
staffs job isnt to know

your job or do it the
better you do your job the
better they can do theirs
recognize you are not the

council and cant do their
job
16
The Orange
17
FOUNDATION OF TRUST
HOW DO YOU BUILD TRUST

WHEN YOU CANNOT TALK
TO EACH OTHER?
18
L
NA AL
TIO GIC
LA LO
RE HO ect
YC resp
PS
S
T
so UBS ASK
lvi
ng TAN
a p TIV
rob E
lem
Intentional
Issues and
Interests
"I suppose it is
tempting, if the
only tool you have
is a hammer, to
treat everything as
if it were a nail.
Abraham Maslow
a fair process
PROCESS
PROCEDURAL
19
Action
Procedure
Policy
Principle
Typical
Approach
SOMEBODY TAKES ACTION
PROCEDURES
THE WAY WE DO IT
POLICY
HOW WE DO THINGS
PRINCIPLES
WHAT WE BELIEVE-VALUES
20
Authentic
SOMEBODY TAKES
ACTION
Action
Procedure
PROCEDURES
WHAT WE DO
Policy
POLICY
HOW WE DO THINGS
Principle
PRINCIPLES
WHAT WE BELIEVE-VALUES
21
PYRAMID OF PROCESS
Accountability
Policies and Procedures.
Goals and Objectives
Values
Vision and Mission
who?
how?
what?
why?
22
our job
Why we do this?
Because we are
they!
A statesman is a
politician who
places himself at the
service of the
nation. A politician is
a statesman who
places the nation at
his service.
Georges Pompidou
23
you are they!
You are They

when people say,
THEY should do something!
Somebody
has to do
something,
and it's just
incredibly
pathetic
that it has
to be us.
Jerry Garcia
(of the Grateful Dead)
24
Short Video
25
GROUND RULES
1. Recognize that staff live the work council members have a life!
2. I am a facilitator - mediator - peacemaker.
Facilitator and Mediator: neutral promote discussion offer
ideas- rephrase shut down speeches keep control of time.
Peacemaker love conflict and promote collaboration call-out
behaviors.
I never make the decision and rarely live with the consequences.
3. I am not a double spy - confidential.
4. I can say what you may not want to say and you know what I dont.
26
VISION STUFF
27
VISION:
Prosper is a community committed to excellence.

It is a high quality, family-oriented community
maintaining a visually aesthetic open feel with
quality commercial development directed to the
Towns major transportation corridors all while
maintaining strong fiscal responsibility.
28
WE BELIEVE:
EXCELLENCE
BEST IN THE
WORLD
HIGH
PERFORMANCE
IS WHEN
ORGANIZATION
MOTIVATED
servant leadership
inspires citizen ownership
customer service
29
WE VALUE:
INTEGRITY
ENGAGEMENT
ACCOUNTABILITY
MORAL
INDIVIDUALS
REPORTS
ETHICAL
CONTRIBUTE
AND
PARTICIPATE
ACCOUNTABLE
AND
TRANSPARENT
30
BREAK
31
ACCOMPLISHMENTS
AND STRATEGIC
PRIORITIES
32
STAFF
PRESENTATIONS
Review Matrix of Priorities and Goals
33
2014 STRATEGIC GOALS
Goal 1 - Recruit Targeted and Maintainable Economic Development

Goal 2 - Ensure Quality Residential Development
Goal 3 - Maintain Safety and Security
Goal 4 - Provide First Rate Utilities
Goal 5 - Provide Efficient and Effective Roads and Infrastructure
Goal 6 - Maximize Recreation and Leisure Opportunities
Goal 7 - Maintain Community Character
Goal 8 - Ensure Fiscal Stewardship
Goal 9 - Maintain A Quality Workforce
Goal 10 - Improve Town Facilities
34
PRIORITY ITEMS
Downtown Enhancements Project - Goal 7

Opening of Fire Station No. 2 Goal 10
Water Distribution System Peaking Factor Goal 4
Commercial Building Permit Fees Goal 8
Effective and Rollback Tax Rates, TIRZ Sales Tax Rebates, ED Grants Goal 8
Revenue Enhancements (Franchise Agreements, Grants) Goal 8
Gold Level Fit-Friendly Worksite Goal 9
Town Hall/Multi-Purpose Facility Goal 10
Needs Assessment for Town Facilities Goal 10
35
For Each Goal Identify:
A. Completed Action Items (in your notes)

B. 2014 Accomplishments not in
Strategic Goals
C. Action Items to Begin or Continue are
(in notes also)
D. New Action Items
36
DISCUSSION?
37
Goal 1 - Recruit Economic Development

!
B. 2014 Accomplishments not in Strategic

Goals
Support existing businesses and significant developers in
Prosper including, but not limited to Matthews Southwest, Blue
Star, Terra Verde, LandPlan.
Target and develop strategic public/private partnerships that
facilitate desired growth.
Build strategic alliances and partnerships.
Market and promote Prosper.
38
Goal 1 - Recruit Economic Development

!
D. New Action Items

Retain and expand existing business and bring
new business to support development and
growth of existing projects.
Target and develop strategic public/private
partnerships that facilitate desired growth.
Build strategic alliances and partnerships.
39
GOAL 1
DISCUSSION?
40
Goal 2 - Ensure Quality Residential Development

!
C. Action Item to Begin or

Continue
Update zoning districts and land use charts in
zoning ordinance.
Update Towns residential standards in zoning
ordinance.
Update Subdivision Ordinance.
41
GOAL 2
DISCUSSION?
42

!
B. 2014 Accomplishments not in Strategic Goals

Smart 911 fullyimplemented.
Initiated a Traffic Enforcement
program along US 380.
Ordinances: Concrete Truck
Diaper Ordinance, No Through
Truck Route.
Successful NNO 2014 PD has

participated 14 years.
Began TPCA Recognition- currently
working on new general orders and
using Target Solutions.
Reduction in overall Part 1 Crime
(-5%).
Increased presence on social media.

Adopted Downtown Drainage Study.
Reorganization, reporting
relationships and structure of Police
Department.
Connected backup generator to La

Cima Lift Station #1.
43

!
D. New Action Items: FIRE

Finish the radio/dispatch system and have it in use.
Nail down two more Fire Station locations and have them in the
Towns possession. Cook Lane being one of those.
Continue working with PISD on the EMT/Nurse program.
Start construction on Fire Station 2.
Spec and order the equipment for Fire Station 2.
Changing over to a new billing collection company for our EMS runs.
44

!
D. New Action Items: POLICE

Hold our first mini- academy for newly hired personnel.
Conduct security audits for Town facilities.
Assess and identify facility needsfor the PD - needed for TPCA Recognition
Program.
Continue towards TPCA Recognition (currently have new general orders
complete, rolling out Target Solutions).
Join the National Lethality Program - through the Office on Violence Against
Women, US DOJ.
Enact Ordinance regarding the parking of trucks on Town Streets.
45

!
D. New Action Items: PUBLIC WORKS

Add generators or second electrical feeds to all lift stations.
46
GOAL 3
DISCUSSION?
47

Strategic Goals
Construction began on Blue Star Middle Doe Sanitary
Sewer.
Installed water line on Third Street across Coleman to
serve development at 202 S. Coleman.
Educated public on compliance with Water
Conservation through classes, flyers, and yard signs.
48
D. New Action Items

Evaluate benefits of peaking factor with 2016 Impact Fee
and CIP Update.
Allow for online water meter review.
Smoke test downtown wastewater lines for I & I (inflow and
infiltration).
Work with wireless providers on Town cell phone master
plan.
49
GOAL 4
DISCUSSION?
50
Goal 5 - Provide Effective Roads and Infrastructure

!

Completed storm drainage project on Seventh and Church Street.
Created new details/design standards to meet new Federal Guidelines as it
relates to accessible routes within public rights-of-way.
$4,000,000 Regional Transportation Council approval for West Prosper
Roads Project.
$1,412,500 Collin County Grant Funding for Coleman Road Project
(Prosper Trail Preston Road).
51
GOAL 5
DISCUSSION?
52
Goal 6 - Maximize Recreation and Leisure

!

Implemented first summer program with reading challenge, story times and events.
Created award winning book collections.
Participated in Town events (Centennial Celebration, Movies in the Park, Homecoming
parade, Holiday festival and parade).
Created tutorials for library offerings (Ancestry.com, TexShare databases, Overdrive
Ebooks).
Frontier Park Temporary Parking Lot (joint project with Public Works).
$425,000 Collin County Parks and Open Space Grant Funding towards the purchase
of the Patin property.
Closed on the Patin property (1/15/15).
53
Goal 6 - Maximize Recreation and Leisure

!
D. New Action Items

Form Teen Read Committee.
Create an annual One Town, One Book program.
54
GOAL 6
DISCUSSION?
55
Goal 7 - Maintain Community Character

!

Strategic Goals
Completed median landscaping and irrigation
improvements in Coit Road (US 380 First St.) and First
St. (Craig St. Coit Rd.).
Initiated clean up/demolition process of the dilapidated
mobile homes on FM 1385.
Third party review of 2012 Comprehensive Plan.
56
GOAL 7
DISCUSSION?
57

Goals
Improved Moodys credit rating from Aa2 to Aa3.
Issued $7,175,000 in General Obligation Refunding and
Improvement Bonds and $12,570,000 in Combination Tax and
Revenue Certificates of Obligation.
Received fourth consecutive Certificate of Achievement for
Excellence in Financial Reporting from GFOA.
Created a long-range plan for continued library accreditation.
58

Goals (cont.)
Held first large book sale fundraiser with Friends of the Prosper
Community Library.
Implemented credit card payment for field usage fees and
recreation programs.
Allow for online permit applications for simple permits.
Add content to department web site such as Planning and Zoning
Commission packets, and development reports.
59
D. New Action Items

Review and/or amend commercial building permit fees.
Evaluate effective and rollback tax rates.
Review revenue enhancements (franchise
agreements, grants, etc.)
60
GOAL 8
DISCUSSION?
61
Goal 9 - Maintain Quality Workforce

Implemented on-line benefits enrollment and management system (provides
internal control and efficiency of services and information).
Enhanced recruitment through NEOGOV (electronic application review and
selection process for hiring supervisors).
Alerted employees of Ebola safety measures and monitored/prepared for
potential outbreak.
Implemented wellness program: health screenings, flu shots, breakfast n
learns, lunch n learns, and individual and team wellness activities.
Transitioned phone administration from NCC Data to Town - efficiency and
effectiveness.
62
Goal 9 - Maintain Quality Workforce
D. New Action Items

Achieve American Heart Association Gold Level Award
recognition.
63
GOAL 9
DISCUSSION?
64
LUNCH BREAK
BEFORE GOAL 10
65
D. New Action Items

Reconfigure current office space at 409 E. First
Street.
Design Town Hall/Multi-Purpose facility.
Conduct a needs assessment for Town facilities.
66
Architect:
Status and Review
67
GOAL 10
DISCUSSION?
68
Other Initiatives

Goals
Library created marketing and publicity opportunities (Facebook,
web site, monthly events calendar, Live and Prosper Magazine,
Prosper Press)
Corrected barcodes and spine labels on entire library collection
Submitted Phase II Small MS4 Program to EPA for review
Updated the Towns Zoning & Development schedule to provide
for two submittal days per month
69
Other Initiatives
D.New Action Items

Implement new Integrated Library System.
Cease use of PISD equipment in library.
70
2015 AND BEYOND
71
NEXT STEP
PRIORITIES, PLANS
AND DETAILS
72
PRIORITY AND EXPECTATIONS

YOUR TOP 5 GOALS
AGREE ON TOP
4
TOP 3
EACH COUNCIL MEMBER

IDENTIFY AND DESCRIBE
YOUR TOP 5
PAIR UP WITH ANOTHER
COUNCIL MEMBER AND 1 OR 2
STAFF TO NARROW COMBINED
LIST TO TOP 4
DISCUSS AS A GROUP TO
ARRIVE AT TOP 3
EXPECTATIONS
FOR TOP 3
73
MOVE TO PEN AND PAPER
move from presentation to

recording results and details on
poster paper
74
NEXT STEP
INFORMATION RECORDED FOR
STAFF PLANS
MANAGEMENT DASHBOARD
FOR COUNCIL
ACCOUNTABILITY
75
THE END
76

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TOWN OF PROSPER

2015 STRATEGIC PLANNING

AGENDA: STAY ON THE MAP

TOWN OF PROSPER | H&F CONSULTING, INC.

RFMS: ROB FRANKE MEDIATION SOLUTIONS

WHAT YOU SAID

WE ASKED AND YOU SAID

TOWN OF PROSPER | H&F CONSULTING, INC.

RFMS: ROB FRANKE MEDIATION SOLUTIONS

SMALL TOWN FEEL

all good all recognize need to

RFMS: ROB FRANKE MEDIATION SOLUTIONS

OPPORTUNITIES AND PRIORITIES

Need to define quality

RFMS: ROB FRANKE MEDIATION SOLUTIONS

build trust and

TOWN OF PROSPER | H&F CONSULTING, INC.

RFMS: ROB FRANKE MEDIATION SOLUTIONS

YOU ALL LOVE YOUR TOWN

you all want success

TOWN OF PROSPER | H&F CONSULTING, INC.

RFMS: ROB FRANKE MEDIATION SOLUTIONS

business of town versus moving at

how much does quality cost

policy governance versus task

high expectations - for town and staff

professional and competitive council

trust is growing but not deep and

in versus out - decision-making vs

TOWN OF PROSPER | H&F CONSULTING, INC.

RFMS: ROB FRANKE MEDIATION SOLUTIONS

TOWN OF PROSPER | H&F CONSULTING, INC.

Politics is the art of

RFMS: ROB FRANKE MEDIATION SOLUTIONS

Politics is war carried

1.DO YOU LEAD OR

RFMS: ROB FRANKE MEDIATION SOLUTIONS

OBJECTIVE FOR THE DAY

RFMS: ROB FRANKE MEDIATION SOLUTIONS

COLLABORATIVE SOLUTION TO:

staffs job isnt to know

recognize you are not the

TOWN OF PROSPER | H&F CONSULTING, INC.

RFMS: ROB FRANKE MEDIATION SOLUTIONS

RFMS: ROB FRANKE MEDIATION SOLUTIONS

HOW DO YOU BUILD TRUST

RFMS: ROB FRANKE MEDIATION SOLUTIONS

RFMS: ROB FRANKE MEDIATION SOLUTIONS

RFMS: ROB FRANKE MEDIATION SOLUTIONS

you are they!

You are They

RFMS: ROB FRANKE MEDIATION SOLUTIONS

RFMS: ROB FRANKE MEDIATION SOLUTIONS

RFMS: ROB FRANKE MEDIATION SOLUTIONS

Prosper is a community committed to excellence.

inspires citizen ownership

TOWN OF PROSPER | H&F CONSULTING, INC.

RFMS: ROB FRANKE MEDIATION SOLUTIONS

TOWN OF PROSPER | H&F CONSULTING, INC.

RFMS: ROB FRANKE MEDIATION SOLUTIONS

2014 STRATEGIC GOALS

Goal 1 - Recruit Targeted and Maintainable Economic Development

RFMS: ROB FRANKE MEDIATION SOLUTIONS