ELI STERN

Cell: +972-54-542-2101 ; Email: Stern.Eli@Gmail.com

LinkedIn: http://www.linkedin.com/in/elistern

Executive - Business Operations, Professional & Customer Services

Business Operations Management

Groups and Teams Management

Professional & Customer Services Teams

Project Management Teams

Profit & Loss Management

Products Department Management

Business Management

Solution Selling & Consulting

Degree:

MBA - cum laude in Business, Manchester University, UK.

Technologies:

Mobile, VAS, BSS, OSS, MIH, Web, Cloud, SaaS, IP, B2B, RCS, Agile

Industries:

Telecommunications, Mobile, Software, PLM, IT, Retail

Languages:

Hebrew, English, Russian.

International exposure:

West, North & East Europe, Central & East Asia, North America

PROFESSIONAL EXPERIENCE
2014 PRESENT: DIRECTOR. HEAD OF REGIONAL DELIVERY, NCR RETAIL (FORMER RETALIX).

Director of Delivery & Professional Services for EMEA (Annual projects budget of $60M).
Direct manager of 3 program delivery teams comprising up to 150 Group Managers,
Delivery & Project Managers, Business Analysts, Developers & QA Engineers globally.
Responsible for customer facing operations (C-Level). Time, Budget and Quality commitments.
Responsible for teams professional guidance, performance, priorities and target setting.
Core technologies: Retail, Agile, Mobile, POS, Scrum, SaaS, Cloud, OOP, OOD.

2008 2014 : AREA VP. OPERATIONS & PROFESSIONAL SERVICES, COMVERSE, EMEA

Overall responsible for the operations department Project Management, Professional and
Customer services (Annual Operations P&L budget averaged at $75M, picking at $200M).
Customer Service department management. The department provides 24/7/365 support to
over 100 global customers / 250 Telco grade systems (Availability > 99.9967%).
Direct manager of 4 teams comprising 100 Group Managers, Project Managers, Deployment
and Support engineers.
Responsible for Recruiting & training. KPI & targets setting, priorities & Performance reviews.
Responsible for quality control of systems delivery - on time, on budget, in accordance with
specifications and commitment to highest customer satisfaction (Event Driven scores >9).
Core technologies: Telephony, Wireless, IP, VAS, Video, Voice & Data, OSS, Mobile Internet,
Networking, BSS, SaaS, Cloud, B2B, RCS.

2005 2008 : DIRECTOR. OPERATIONS & PROJECT MANAGEMENT, COMVERSE, EMEA

Director of operations. Manager of 20 Project Managers and Delivery & Support engineers.
Responsible for teams professional guidance, performance, setting KPI and P&L targets.
Responsible for teams budget control & operational aspects of HW/SW integrated
communications projects (Annual P&L budget averaged at $25M).
Core technologies: Telephony, IP, Messaging, SDP, Call Completion, Video, Voice & Data, OSS,
MIH, Value Added Services, Billing, Signaling, SS7, MMS, SMS.

2003 2005 : PROJECT MANAGER, COMVERSE, EMEA

Managed HW/SW communications projects (Projects annual P&L budget of $10M).

Responsible for all technical activities within corporate matrix management, from presale
negotiation through specification signup, efforts & project plans to delivery & Support.
Core technologies: Legacy systems, Telephony, VoIP, Signaling, SDP, USSD, Video, Voice &
Data, OSS, MIG, MDG, MIM, Billing, Signaling, TCP/IP, Windows, Linux, UNIX.

2001 2003 : DIRECTOR. MARKETING & PRODUCTS, ORYANTEL. START-UP, MOBILE & WEB PRODCUTS
Manger of 10 engineers. 6 New Mobile and Web products (HW/SW) introductions.
Negotiated mobile operators worldwide marketing & sales business partnerships.
Core technologies: Mobile networks, Location based services, GSM, GPRS, CDMA, XML,
HTML, Online & Mobile gaming, Web, B2C, Online & Mobile Commerce, Windows, Linux.

1999 2001 : PRODUCT MANAGER. SMARTEAM, DASSAULT SYSTEMS. IT & PLM PRODUCTS

Matrix team manager. Managed 5 software based products for the international market.
Concept through release & sales to grave complete product management.
Core technologies: Data Collaboration, PLM, Data management, Web, Windows, XML, Linux.

1998 - 1999 : PRODUCT MANAGER. WALLA!-IOL. MEDIA & INTERNET

Manger of 5 web programmers. Product manager of web based B2C & C2C products.
Definition & design of 3 web products based on market & competition research and analysis.
Core technologies: Online commerce, Web, B2C, C2C, Web Portal, XML, HTML.

1995 1998 : PROJECT MANAGER, AT&T GLOBAL SERVICES (GOLDNET)

Sales, marketing, delivery and service of strategic customer base accounts.

Core technologies: Private networks, Security, EDI, B2B, Internet, data.

1993 1995 : CONSULTANT / PROJECT SALES MANAGER, AGINIX COMMUNICATION (FORE GROUP)
Consulting, sales and projects management of communication projects.
Core technologies: Telephony, communications networks, LAN, WAN, IVR, PBX, CTI, ACD.

ADDITIONAL PROFESSIONAL EXPERIENCE

2014 PRESENT: CONSULTANT, OPERATIONS & PROFESSIONAL SERVICES, SELF EMPLOYED

Business operations & Professional Services consulting to managers and organizations.

Setting processes, change management (OCM), planning and execution tools and KPIs.
Guidance & mentoring. Assisting organizations to reduce operational expenses by structuring
the Professional Services teams according to business and growth forecasts.
Pro-Bono Consultant. Operations, Business and Services consultant to Strat-Ups, early seed
companies, entrepreneurs and founders (Founders-Nation.com).

ARMY SERVICE
1990 1993 : ELECTRONICS TECHNICIAN, ISRAELI AIR FORCE

Responsible for maintenance & repair of electronic & pneumatic avionic high-end equipment.

EDUCATION
2000
1998
1990

MBA - cum laude in Business, Manchester University

BSc - cum laude in System Information Engineering & Business, Manchester University
PRACTICAL ENGINEER - Electronics & Computer Science, Bosmat, Technion - Haifa
(Atuda studies)

LANGUAGES
Hebrew, English - Fluent.
Russian - Very high level.

INTERNATIONAL CREDENTIALS
European Union (EU) residency and work permit.