DISSERTATION

ON

ONLINE SHOPPING BEHAVIOUR

FOR THE PARTIAL FULFILLMENT OF THE REQUIREMENT

FOR THE AWARD OF
MASTER OF BUSINESS ADMINISTRATION

UNDER THE GUIDANCE OF:

SUBMITTED BY:

Dr. Hemraj Verma

Pradeep Kumar Tiwari

Faculty, Galgotias University

Enroll. No.-1103102183

SCHOOL OF BUSINESS, GALGOTIAS UNIVERSITY

PLOT NO.-2, SECTOR- 17A, YAMUNA EXPRESSWAY,
GREATER NOIDA

1|Page

CERTIFICATE
This is to certify that Project Report entitled ONLINE SHOPPING BEHAVIOUR which is
submitted by Pradeep Kumar Tiwari in partial fulfillment of the requirement for the award of
degree MBA in Department of School of Business from Galgotias University, is a record of
the candidate own work carried out by him under my supervision. The matter embodied in
this thesis is original and has not been submitted for the award of any other degree.

Dr. Hemraj Verma

Faculty, Galgotias University
DATE:-

2|Page

ACKNOWLEDGEMENT
This research is the final dissertation for MBA at the University of Galgotias
University,during the the winter term of 2013.
Firstly, I would like to thank Dr. Hemraj Verma for her invaluable support, guidance and
availability throughout the course of this project.
In addition, I would like to thank all the participants for sparing the time to take part in the
questionnaire.
Finally, I would like to express my love and appreciation to my parents. I also do not like to
miss the opportunity to acknowledge the contribution of all faculty members of the
department for their kind assistance and cooperation during the development of my project.
Last but not the least, we acknowledge our friends for their contribution in the completion of
the project.

Pradeep Kumar Tiwari

Enrol. No. - 1103102183

3|Page

DECLARATION
I, Pradeep Kumar Tiwari, Enroll. No.-1103102183, student of MBA of School of Business,
Galgotias University, Greater Noida, hereby declare that the project report on ONLINE
SHOPPING BEHAVIOUR is an original and authenticated work done by me. The project
was completed between 01.02.2013 to 15.04.2013.
I further declare that it has not been submitted elsewhere by any other person in any of the
institutes for the award of any degree or diploma.

Pradeep Kumar Tiwari

Enrol. No. 1103102183235
Date:

4|Page

TABLE OF CONTENT
CHAPTER
NO
1
2

TOPIC

PAGE NO

INTRODUCTION

6
9

LITERATURE REVIEW
3

RESEARCH OBJECTIVES

13

HYPOTHESIS AND LIMITATIONS OF STUDY

15

HYPOTHESIS

16

LIMITATIONS OF THE STUDY.

16

RESEARCH METHODOLOGY

17

PARTICIPANTS & APPARATUS

18

RESEARCH METHODS

18

METHOD SELECTION

18

QUESTIONNAIRE DESIGN

19

DATA ANALYSIS AND INTERPRETATION

20

HYPOTHESIS

26

FINDINGS, CONCLUSION AND

RECOMMENDATION

33

FINDINGS OF THE STUDY

34

CONCLUSION

34

RECOMMENDATION

35

BIBLIOGRAPHY

36

APPENDIX

38

5|Page

CHAPTER ONE

INTRODUCTION

6|Page

INTRODUCTION
The internet is being developed rapidly since last two decades, and with relevant digital
economy that is driven by information technology also being developed worldwide. After a
long term development of internet, which rapidly increased web users and highly speed
internet connection, and some new technology also have been developed and used for web
developing, those lead to firms can promote and enhance images of product and services
through web site. Therefore, detailed product information and improved service attracts more
and more people changed their consumer behaviour from the traditional mode to more rely on
the internet shopping. On the other hand, more companies have realized that the consumer
behaviour transformation is unavoidable trend, and thus change their marketing strategy. As
the recent researches have indicated that, the internet shopping particularly in business to
consumer (B2C) has risen and online shopping become more popular to many people.
According to the report, The Emerging Digital Economy II, published by the US Department
of Commerce, in some companies, the weight of e-commerce in total sales is quite high. For
instance, the Dell computer company have reached 18 million dollars sales through the
internet during the first quarter of 1999. As a result, about 30% of its 5.5 billion dollars total
sales were achieved through the internet (Moon, 2004). Therefore, to understand internet
shopping and its impact on consumer behaviour could help companies making use of it as a
form of doing e-business.
There are many reasons for such a rapid developing of internet shopping, which mainly due
to the benefits that internet provides. First of all, the internet offers different kind of
convenience to consumers. Obviously, consumers do not need go out looking for product
information as the internet can help them to search from online sites, and it also helps
evaluate between each sites to get the cheapest price for purchase. Furthermore, the internet
can enhance consumer use product more efficiently and effectively than other channels to
satisfy their needs. Through the different search engines, consumers save time to access to the
consumption related information, and which information with mixture of images, sound, and
very detailed text description to help consumer learning and choosing the most suitable
product (Moon, 2004). However, internet shopping has potential risks for the customers, such
as payment safety, and after service. Due to the internet technology developed, internet
payment recently becomes prevalent way for purchasing goods from the internet. Internet
payment increase consumptive efficiency, at the same time, as its virtual property reduced
7|Page

internet security. After service is another way to stop customer shopping online. It is not like
traditional retail, customer has risk that some after service should face to face serve, and
especially in some complicated goods.

8|Page

CHAPTER TWO

LITERATURE REVIEW

9|Page

LITERATURE REVIEW
E-Business probably began with electronic data interchange in the 1960s (Zwass, 1996).
However, (Melao, 2008) suggests that it was only in the 1990s, primarily via the Internet, that
e-Business has emerged as a core feature of many organizations. In his opinion, the hope was
that e-Business would revolutionize the ways in which organizations interact with customers,
employees, suppliers and partners. Some saw e- Business as part of a recipe to stay
competitive in the global economy.
Christy M. K. Cheung, Lei Zhu, Timothy Kwong, Gloria W.W. Chan, Moez
Limayem,(2002) The topic of online consumer behavior has been examined under various
contexts over the years. Although researchers from a variety of business disciplines have
made significant progress over the past few years, the scope of these studies is rather broad,
the studies appear relatively fragmented and no unifying theoretical model is found in this
research area. In view of this, provide an exhaustive review of the literature and propose a
research framework with three key building blocks (intention, adoption, and continuance) so
as to analyze the online consumer behavior in a systematic way. This proposed framework
not only provides us with a cohesive view of online consumer behavior, but also serves as a
salient guideline for researchers in this area.
Burke, R.R. (2002), Trust is a key factor that determines the success of Business to
Consumer (B2C) e-commerce transactions. Previous researchers have identified several
critical factors that influence trust in the context of online shopping. This research focuses on
available security measures which assure online shopper
s safety and great sales promotions
and online deals which stimulate customers to shop online.
Abel Stephen (2003) in his paper represents the findings of research studies that address ecommerce design and associated consumer behavior. The innovation of e-commerce has
affected not only the marketplace through the facilitation of the exchange of goods and
services, but also human behavior in response to the mechanisms of online services.
Researchers have identified and hypothesized on relevant subject matters ranging from Web
usability, marketing channels and other factors influencing online buying behavior. Though
researchers have focused on what appear different aspects of online buying behavior, their
studies may be shown to be interrelated and interdependent, even to the extent of revealing
constructs upon which e-commerce, in terms of future design and research, could be built.
Balasubramanian, S., Konana, P. and Menon, N.M. (2003), In this environment, some
traditional service quality dimensions that determine customer satisfaction, such as the
10 | P a g e

physical appearance of facilities, employees, and equipment, and employees
responsiveness

and empathy are unobservable. In contrast, trust may play a central role here in enhancing
customer satisfaction. Model trust as an endogenously formed entity that ultimately impacts
customer satisfaction, and we elucidate the linkages between trust and other factors related to
the performance of the online service provider and to the service environment
Rajeev Kamineni (2004) in his study finds that World Wide Web can change human
behaviour and human interactions to a very large extent. Web based shopping behaviour is
one major example to point out the trends in this direction. This study is of a very exploratory
nature and it intends to establish the differences between several web-based shoppers from
different parts of the world. Several critical factors associated with online shopping behaviour
have been explored. A cross cultural data set has been collected and an illustrative description
of the shoppers has been provided. As a final step the cross cultural differences between
several shoppers explored.
Archana Shrivastava, Ujwal Lanjewar, (2011) in online buying, the rate of diffusion and
adoption of the online buying amongst consumers is still relatively low in India. In view of
above problem an empirical study of online buying behavior was undertaken. Based on
literature review, four predominant psychographic parameters namely attitude, motivation,
personality and trust were studied with respect to online buying. The online buying decision
process models based on all the four parameters were designed after statistical analysis.
These models were integrated with business intelligence, knowledge management and data
mining to design Behavioral Business Intelligence framework with a cohesive view of online
buyer behavior.
For better understanding the factors of internet and consumer shopping behaviours towards
internet shopping, this chapter would provide academic research reviews and relative ideas
expressed in the literature that associated with this subject. Furthermore, a number of
hypotheses will be tested to answer the research questions that mentioned already in the
introduction. Due to the recent research shows that internet shopping becomes a full and
effective business model (Black, 2005), therefore there are several studies that already
investigated more or less related on internet shopping and consumer behaviour. In the
following chapter, some point of view will be taken from literatures, and needs careful review
to achieve them as the basis of the subsequent research investigation.

11 | P a g e

This chapter will begin with the briefly talk about the traditional landscape of shopping, and
following the principles of consumer shopping behaviour. Through indicated that, the essence
of internet shopping consumer behaviour will be indicated in the second section.

12 | P a g e

CHAPTER THREE

RESEARCH OBJECTIVES

13 | P a g e

RESEARCH OBJECTIVES
AIMS AND OBJECTIVES
It is clear from the overview of internet and internet shopping development that ecommerce
is being used in many corporations due to the dramatic development of technology and
competitive advantages of web selling. Moreover, the expansions of the usage by individuals
also become main contributors to the development of internet shopping.
Relatively few studies have investigated in the internet shopping and impact on consumer
behaviour. The previous studies are more focus on the markers point of view, such as how to
establish a more efficient marketing channel online rather than the traditional offline channel.
Therefore, this research will combines with previous studies from literature reviews, and
focus on the impact of the internet shopping on consumer behaviours to find out a
comprehensive analytical framework which showing the essential ingredient of marketing
and business to satisfying the consumers needs, and a deeply understanding of online
consumer behaviour as a reference for any e-commerce company to make marketing
strategies.
By carry out this work, the following research questions will be answered:
1) Recent status related to internet shopping in the INDIA.
2) The impacts of factor of Internet shopping influence online consumer behaviours.
3) Through analyze data collected from the questionnaire survey to indicate the current online
consumer behaviours.
4) Examine the business strategies affect online consumer behaviour in conclusion, and
applications and recommendations for future research.

14 | P a g e

CHAPTER FOUR

HYPOTHESIS AND LIMITATIONS OF STUDY

15 | P a g e

HYPOTHESIS AND LIMITATIONS OF STUDY

HYPOTHESIS
1) Intention to buy online does not vary according to age group.
2) Intention to buy online does not vary according to gender.
3) Secure shopping across internet does not vary according to age group.
4) Secure shopping across internet does not vary according to gender.

LIMITATIONS OF THE STUDY.

1) The study has been conducted based on the data acquired from the online buyers of India
only and the findings may not be applicable to other countries of the world because of sociocultural differences.
2) Sample size is very small.

16 | P a g e

CHAPTER FIVE

RESEARCH METHODOLOGY

17 | P a g e

RESEARCH METHODOLOGY
PARTICIPANTS & APPARATUS
The survey was taken in INDIA, by sending questionnaire as many as possible. Only those
participants who have completed the questionnaire will be accounted as valid survey. There
are 55 participants who have completed the questionnaire.
Computers with facilities for internet access, Google Drive were used to perform the survey,
and use SPSS software and Microsoft Office Excel to do statistic and data analysis.

RESEARCH METHODS
The research method of this study is a survey research, which collect information from
participant through a questionnaire. The purpose of this research is to analyse the current
And future behaviours from consumers to help marketing manager making strategies
according feedback from participants. These behaviours include attitudes, believes, attribute,
motivation and behaviour of sampled participants, and that will be taken on a series of
measurements based on specific research point. After questionnaires sent out, and later
collected data from feedbacks, the quantitative research method will be used in this research.
Researchers then use SPSS and excel programmes help to analyse the outcome from the
samples and generalize the conclusion in whole points of view of consumer behaviour. In
addition to the collected data, some other data such as it from official reports of governments
or organizations will also be used to assist complementarities of research.

METHOD SELECTION
This section is dedicated to selection of research method in this paper. The research methods
can be classified in many ways, but the most common difference is between qualitative and
quantitative approaches. Qualitative research method can be broadly defined as any kind of
research that produces findings not arrived at by means of statistical procedures or other
means of quantification (Strauss and Corbin, 1990). It also can be simply says that this
research method is non quantitative. In contrast, quantitative research method deal with
measurable characteristics by using structured questions (e.g. questionnaire) and a formalised
procedure of data collection.
18 | P a g e

QUESTIONNAIRE DESIGN
The design of questionnaire is very rely on what data need to be collected and how to analyze
the data, and the questions asked in the questionnaire are need to be defined prior to data
collection. According to the aims and objectives of this study, the questionnaire was
conducted to collect data about the impacts of Internet shopping on consumer behaviors
within the summarized framework in associated with the respondents online shopping
experience. From this survey, there are following information will be gathered,the
respondents experience of Internet use, the purpose of using Internet, the product categories
which consumers purchased online, attitudes to Internet shopping, and feedback for Ecommerce web sites. In addition, some demographic data will also collect from the
respondents, such as gender, ages, and employment details. In the respect of how it is going
to be administered, all of the questionnaires are sent by Google Drive and thus these
questionnaires are completed by the respondents themselves, and the answering process is
totally without any of intervention from the researcher. After the questionnaire sent out, the
return of such questionnaires are very accordingly. Moreover, there are some factors of doing
questionnaires in this research. For example, the questionnaire have to taking a long time to
collect, and the time available to complete the data collection and entry is quite limited.
After the survey finished and all the data gathered, some of the questionnaires may not
acceptable for research due to the lack of answers for the important questions. In the most
cases it can enable researchers to reduce the amount of data needed to collect in order to keep
the result reliable. The complete questionnaire is given at the end (Appendix).

19 | P a g e

CHAPTER SIX

DATA ANALYSIS AND INTERPRETATION

20 | P a g e

DATA ANALYSIS AND INTERPRETATION

This chapter starts to present and analyse the data collected from the questionnaires. All data
will be analyzed by computer, the SPSS software Google Drive and Microsoft Office Excel
was used to enter the data and design the graphs in order to help the researcher be able to
explore and analyse the data.

Do you have Internet access?

Yes 55 100%
No 0 0%

From how long you are using the Internet?

Less than a month

Less than 1 year
1 2 years
2 4 years
More than 4 years

21 | P a g e

0 0%
2 4%
2 4%
24 44%
27 49%

How often do you use the Internet for the following purpose? [Search product info]

Very often
Often
Occasionally
Never

36 65%
12 22%
7 13%
0 0%

How often do you use the Internet for the following purpose? [Surfing (e.g. read
news/articles)]

Very often
Often
Occasionally
Never

22 | P a g e

34 62%
20 36%
0 0%
1 2%

How often do you use the Internet for the following purpose? [Chatting (e.g. MSN / ICQ)]

Very often
Often
Occasionally
Never

25 45%
16 29%
12 22%
2 4%

How often do you use the Internet for the following purpose? [Research a topic]

Very often
Often
Occasionally
Never

19 35%
22 40%
14 25%
0 0%

How often do you use the Internet for the following purpose? [Looking for a job]

Very often
Often
Occasionally
23 | P a g e

14 25%
21 38%
19 35%

Never

1 2%

How often do you use the Internet for the following purpose? [Internet shopping]

Very often
Often
Occasionally
Never

7 13%
27 49%
19 35%
2 4%

How often do you use the Internet for the following purpose? [Other (Please Specify):]

Very often
Often
Occasionally
Never

24 | P a g e

0 0%
40 73%
8 15%
7 13%

What kind of goods do you purchase from the Internet?

Books
Toys
Gifts
Computer (Components)
CD/Video
Tickets
Consumer electronics
House wares
Flowers
Software
Other

15 9%
2 1%
15 9%
38 22%
3 2%
48 28%
20 12%
5 3%
1 1%
25 14%
1 1%

Reasons for Internet shopping? [Saves time]

Strongly Agree
25 | P a g e

13 24%

Agree
Neutral
Disagree
Strongly Disagree

29 53%
5 9%
8 15%
0 0%

Reasons for Internet shopping? [Saves money]

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

6 11%
40 73%
8 15%
1 2%
0 0%

Reasons for Internet shopping? [More relaxing shopping]

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

26 | P a g e

6 11%
20 36%
21 38%
4 7%
4 7%

Reasons for Internet shopping? [Much easier shopping]

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

13 24%
19 35%
13 24%
5 9%
5 9%

Reasons for Internet shopping? [More efficient]

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

5 9%
31 56%
11 20%
8 15%
0 0%

Which medium do you prefer for online Shopping ?

PC
27 | P a g e

50 49%

Tablet
Ipad
Cell Phone
Other

15 15%
15 15%
21 20%
2 2%

How do you make payments mostly when shopping on the Internet?

Credit Card
Personal Cheque
Third party (e.g. Paypal / WorldPay)
Bank transfer
cash on delivery
Other

12 12%
2 2%
14 14%
2 2%
43 43%
26 26%

Do you feel secure when shopping on the Internet?

Yes 51 93%
No 4 7%

Do you intend to continue purchasing products from the Internet in the near Future?

Yes 54 98%
No 1 2%

28 | P a g e

How do you feel after the Online Shopping ?

Not Satisfied
Satisfied
very much satisfied
Can't Say

1 2%
38 69%
9 16%
7 13%

Gender

Male
Female

Which age group do you belong to?

Under 18 years
18-30 years
31-39 years
40-49 years
50-59 years
Over 60 years

29 | P a g e

1 2%
40 73%
14 25%
0 0%
0 0%
0 0%

39 71%
16 29%

Are you?

Full-time employment
Part-time employment
Student
Unemployed
Housewife/husband
Retired

26 46%
0 0%
28 50%
1 2%
1 2%
0 0%

HYPOTHESIS ANALYSIS
HYPOTHESIS
ACCORDING TO GENDER

Group Statistics
gender
intention male
secure

Mean

Std.
Deviation

Std. Error
Mean

39

.97

.160

.026

female

16

1.00

.000

.000

male

39

.08

.270

.043

female

16

.06

.250

.062

Independent Samples Test

30 | P a g e

Levene's
Test for
Equality of
Variances

F
intention Equal
variances
assumed

Sig.

Equal
variances
assumed

df

1.712 .196 -.637

Equal
variances
not
assumed
secure

t-test for Equality of Means

53

.527

-.026

.040

-.106

.055

38.000
1.000

.324

-.026

.026

-.078

.026

53

.855

.014

.079

-.143

.172

.190 30.067

.851

.014

.076

-.141

.170

.137 .713 .184

Equal
variances
not
assumed

95%
Confidence
Interval of the
Sig.
(2Mean
Std. Error Difference
tailed) Difference Difference Lower Upper

From the T-Test analysis we can conclude that the hypothesis was accepted because
significance difference is more than the confidence level (.05).that means perception of male
and female is same regarding the secure transaction through online and also they have shown
same intention to shop through online in future.
ACCORDING TO AGE GROUP
Group Statistics
age
intention

secure

Mean

Std. Deviation

Std. Error Mean

18-30

40

.98

.158

.025

31-39

14

1.00

.000

.000

18-30

40

.10

.304

.048

31-39

14

.00

.000

.000

31 | P a g e

Independent Samples Test

Levene's Test for
Equality of
Variances

t-test for Equality of Means

95% Confidence
Interval of the

Sig.

df

Sig. (2-

Mean

Std. Error

tailed)

Difference

Difference

Difference
Lower

Upper

intention Equal
variances

1.456

.233 -.588

52

.559

-.025

.043

-.110

.060

39.000

.323

-.025

.025

-.076

.026

52

.227

.100

.082

-.064

.264

2.082 39.000

.044

.100

.048

.003

.197

assumed
Equal

variances not

1.000

assumed
secure

Equal
variances

7.583

.008 1.224

assumed
Equal
variances not
assumed

From the T-Test analysis we can conclude that the hypothesis was accepted because
significance difference is more than the confidence level (.05). that means perception of
different age group is same regarding the secure transaction through online and also they
have shown same intention to shop through online in future.

32 | P a g e

CHAPTER SEVEN

FINDINGS, CONCLUSION AND

RECOMMENDATION

33 | P a g e

FINDINGS, CONCLUSION AND RECOMMENDATION

FINDINGS OF THE STUDY
1) Now a days everyone using the internet
2) People use to buy the products through online because of many reason such as its save
money, time and we used to get huge information regarding any products.
3) Most of them feel secure while transaction through online.
4) Intention of buying the product through online does not differ according to age group and
gender.
5) Security on internet shopping does not differ according to gender and intention of buying
is also not differ according to gender.

CONCLUSION
This research shows that online shopping is having very bright future in India. Perception
towards online shopping is getting better in India. With the use of internet, consumers can
shop anywhere, anything and anytime with easy and safe payment options. Consumers can do
comparison shopping between products, as well as, online stores.
This study is mainly focus on the factors from the Internet and examines those factors that
affect the consumers online shopping behaviours. The research focus on the Internet
shopping (include the nature of Internet shopping, E-commerce website, and online security,
privacy, trust and trustworthiness) and online consumer behaviours (include background,
shopping motivation and decision making process). Those factors were looked at, and
examined to reveal the influence at online consumer behaviours. In addition, the previous
researches were used to help researchers understanding more comprehensively. Moreover,
the customers purchase decision making process was also examined to identify the potential
factors. The information search is the most important factor that helps the customers find the
suitable products or services for their needs. Therefore, the online retailers have to enhance
and improve the information supporting such as provide much detailed product information
and use internal search engine in order to increase the efficient of information search. For the
evaluation stage, customers more think a lot of the reputation from the E-commerce website,
and the payment security for the purchase stage. At the post-purchase stage, the factor of after
services which is the most concerned about. Overall, the factors from the Internet that
34 | P a g e

influenced or prevented online consumer behaviours need to be carefully concerned by the

online retailers, who can utilize the appropriate marketing communications to support the
customers purchase decision making process and improve their performance.

RECOMMENDATION
1) People should buy the product through online because we can have all the detail of the
product and we can also compare with other product.
2) We can save money through buying online.
3) We can also save money.

35 | P a g e

BIBLIOGRAPHY

36 | P a g e

BIBLIOGRAPHY
1)Ramaswami & Namakumari, Marketing Management-Planning, Implementation and
Control, MacMillan India Ltd, New Delhi
2)Bhatnagar, A, Misra, S., and Rao, H. R., Online risk, convenience, and Internet shopping
behavior, Communications of the ACM 2000
3)Alexandru M. Degeratu, Arvind Rangaswamy and Jianan Wu (2000) Consumer Choice
Behaviour in Online and Traditional Supermarkets: The Effects of Brand Name, Price,
and other Search Attributes, International Journal of Research in Marketing, Vol. 17, No.
1, p. 55-78. Available at:
http://www.smeal.psu.edu/ebrc/publications/res_papers/1999_03.pdf
4)Aron M. Levin, Irwin P. Levin, and C. Edward Heath (2003) PRODUCT CATEGORY
DEPENDENT CONSUMER PREFERENCES FOR ONLINE AND OFFLINE
SHOPPING FEATURES AND THEIR INFLUENCE ON MULTI-CHANNEL RETAIL
ALLIANCES, Journal of Electronic Commerce Research, VOL. 4, No. 3. Available at:
http://www.csulb.edu/web/journals/jecr/issues/20033/paper1.pdf
5)Ali S S, Models in Consumer Buying Behaviour, Deep & Deep Publications.
6)Kothari C. R., Research Methodology Methods and Techniques, Wishwa Prakashan, New
Delhi.

37 | P a g e

APPENDIX

38 | P a g e

APPENDIX
QUESTIONNAIRE FOR ONLINE BUYING BEHAVIOR
Do you have Internet access? *

Yes

No
From how long you are using the Internet? *

Less than a month

Less than 1 year

1 2 years

2 4 years

More than 4 years

How often do you use the Internet for the following purpose? *
Very often
Search product
info
Surfing (e.g.
read
news/articles)
Chatting (e.g.
MSN / ICQ)
Research a
topic
Looking for a
job
Internet
shopping
Other (Please
Specify):

39 | P a g e

Often

Occasionally

Never

What kind of goods do you purchase from the Internet? *

Books

Toys

Gifts

Computer (Components)

CD/Video

Tickets

Consumer electronics

House wares

Flowers

Software

Other:

Reasons for Internet shopping? *

Strongly
Agree

Agree

Neutral

Saves time
Saves money
More relaxing
shopping
Much easier
shopping
More efficient

Which medium do you prefer for online Shopping ? *

PC

Tablet

Ipad

Cell Phone

Other:
40 | P a g e

Disagree

Strongly
Disagree

How do you make payments mostly when shopping on the Internet? *

Credit Card

Personal Cheque

Third party (e.g. Paypal / WorldPay)

Bank transfer

cash on delivery

Other:

Do you feel secure when shopping on the Internet? *

Yes

No

Do you intend to continue purchasing products from the Internet in the near Future? *

Yes

No

How do you feel after the Online Shopping ? *

Not Satisfied

Satisfied

very much satisfied

Can't Say

Gender *

Male

Female

Which age group do you belong to? *

Under 18 years

18-30 years

31-39 years

40-49 years
41 | P a g e

50-59 years

Over 60 years

Are you? *

Full-time employment

Part-time employment

Student

Unemployed

Housewife/husband

Retired

42 | P a g e