ANNEXURE II

QUESTIONNAIRE

1. Name:
2. Gender:
i.Male [

ii.Female[

3. Age:
i.19-25

ii.26-30

iii.31 and above[

4. Edicational qualification:

i.Higher secondary[

ii.Diploma

iii.Under graduate [

iv.Post graduate

5. Marital status:
i.Married

ii.Unmarried[

6. Are you aware of the various committees that redress the grievance?
i.Yes[

ii.No[

7. If yes for above question kindly list out the various committees available

8. Are you aware of the members of the various committees?

i.Yes[

ii.No[

9. Are you aware of the weekly/monthly meetings of the various committees which
are being held?
i.Yes[

ii.No[

10. .In case the grievance has to be immediately redressed to whom do you
communicate?

11. Is there any informal channel to redress your grievance such as

i.Co-worker[
ii.Peer[

iii.If others,please specify(

12. Is the real basis of your problem identified?
iStrongly agree[
ii.Agree[

iii.Disagree[

iv.Strongly disagree[

13. Does your higher authority listen when your grievance is presented?
i.Listens patiently[
ii.Shouts at you[

]
]

iii.Does not listen at all[

14. Is imporatance given to what is right rather than who is right?

i.Yes[

ii.No[

15. Are you constantly informed on what is being done about your grievance?
i.Very often being informed[

ii.Seldom being informed

iii.Does not inform at all

16. Is an atmosphere of cordiality and co-operation facilitated through mutual discussion and
conference?
i.Yes[

ii.No[

17. Is there a positive and friendly approach during grievance handling?

i.Yes[

ii.No[

18. Do you feel that discussion and conference is given more importance rather than
executive authority?
i. Strongly agree[
ii. Agree[

iii. Disagree[

iv. Strongly disagree[

19. Is there a spirit of give and take and sharing and working together?
i.Yes[

ii.No[

20. Has the mechanism being followed resolves you grievance?

i.Yes[

ii.No[

21. How do you feel about the decision given corresponding to your grievance? Is it
i.Highly satisfactory[

ii.Moderately satisfactory[
iii.No satisfaction[

22. Is there regular follow up to ensure that the right decision has ended up in satiafaction?
i.Yes[

ii.No[

23. Is there any temporary relief provided until proper decision is made so that it does not
raise any adverse effects within the organization?
i.Yes[

ii.No[

24. Do the various committee members actively engage in resolving your problem?
i.Yes[

ii.No[

25. If the decision is not satisfactory are you given opportunity to take it to hjgher officials?
i.Yes[

ii.No[

26. Do you feel open to share your grievances?

i.Yes[

ii.No[

27. Do you feel that the supervisor possesses necessary human relation skills in terms of
understanding your problem?
i.Very highly skilled[

ii.Moderately skilled[

iii.Not skilled[

28. Are the matters relevant to the grievance kept confidential?

i.highly confidential[

ii.Not kept confidential[

29. Are the procedures for conveying grievance simple and easy to utilize?
i.Very simple[

ii.Difficult to utilize[

30. Is the supervisor given authority to take action necessary to resolve the problem?
i.Has given authority[

ii.Does not have authority[

31. Are proper records maintained on each grievance?

i.Yes[

ii.No[