M ONA C OLE

6 Rollo Drive  Ajax, ON  (905) 427-9665  monacole7@hotmail.com

S E R V I C E O R I E N T E D /P R O V I S I O N I N G /P R O J E C T C O -O R D I N A T I O N
 13 years progressive cross functional experience in technology related analyst & process
support
 Meticulous attention to detail in tracking, and coordinating reports and data
 Functions supported: Engineering, Product Management, Sales, Supply Chain
 Software: Excel, Word, MS Office, PowerPoint, Remedy, Visio

SKILLS/STRENGTHS
Project Coordination Inventory Analysis & Tracking Provisioning

Lead Generation Sales Support

Fault ratio Reports
Continuous Process Forecasting
Utilization Reports
Improvement
KPI Reporting

PROFESSIONAL EXPERIENCE
SONY OF CANADA (contract) 2008 -
2009
Transportation Claims Specialist
Key Results:
Consistently met all contractual agreements within a 24 hour turnaround.
Continual process improvements and KPI reporting to Supply Chain Group management on claim-
related activities
Dispute declinations to ensure payments are made
• Representation and presentations at carrier, and customer meetings
• Analyze claim data and make recommendations on preventative actions

ROGERS WIRELESS (contract)

2008
Project Coordinator, Special Projects
Key Results:
Manage/Coordinate projects from start to finish
Assist in development of a process for introducing new products (NPI)
Coordinate, implement and develop new web-based tracking tool
Interface with third party carriers
Assist in Disaster Recovery Planning (DRP) process
Liaise with various groups within Network Operations (NOC)
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POWERWAVE TECHNOLOGIES (office closed) 2006 -

2007
Inside Sales/Product Line Management
Key Results:
Vital daily support of all aspects of Product Management and Sales
Create spec sheets for products and technology
Create professional proposals to RFPs, RFQs, RFIs
Provide quotes for wireless solutions and/or box equipment
Issue/Receive purchase orders with appropriate vendor follow-up
Warm and cold calling for generating leads
Competitor analysis; provide reports and market intelligence
Weekly project reporting globally
Host trade shows (US)

TELUS MOBILITY (contract) 2004 -

2006
Provisioner- EVDO-Transport Design /Numbering
Analyst/Coordinator

Key Results:
Order SONET backbone to support EVDO circuits; provision cell site T1s
Liaise with Telcos and internal engineering streams to complete requirements
Audit Telco facility confirmations; correct discrepancies; track orders
Accurately update/maintain Transport inventory in MS Access ((Create circuit paths, cloud circuits,
DS1 circuits, Bell circuits; define path elements DS1 paths, define path elements for leased
paths; mapping of DS1 circuits as path elements DS1 paths, STS path circuit channels as path
elements, etc.)
Provision order NXX codes/line ranges for new and growth markets according to CNA guidelines;
quarterly NRUF reporting to CNA orders
Liaise with clients and suppliers for acquisition and provisioning of telephone numbers
Provide monthly forecasting and status reports
Analyze and plan for special projects; validate invoices and analyze existing inventory

ROGERS WIRELESS 1995 -

2001

Numbering Coordinator
Return & Repair Coordinator
Facilities Coordinator

Key Results:
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Contribute to a team developing new company process. Process was defined, developed and
tested successfully
Create/document formal processes with resultant time savings and efficiencies
Complete detailed utilization reports and forecasts
Analyze rate of equipment defects to produce fault ratio reports for Senior Executives, resulting in
reduced equipment costs and avoidance of future equipment defects
Develop effective relationships with vendors obtaining high level of vendor cooperation. Use of
diplomacy and successful negotiations resulted in effective satisfaction of company
requirements
Evaluate product availability to ensure inventory is never exhausted
Monitor/analyze inventory to meet utilization targets
Process/analyze monthly invoices with a high level of accuracy, ensuring payments are correct
and timely thereby avoiding costly penalties

EDUCATION & CERTIFICATIONS

RYERSON UNIVERSITY 1992 - 1994
Bachelor of Business Management Computers (major) – 3 credits required for completion
Certificate of Communications (minor)

SENECA COLLEGE OF APPLIED ARTS & TECHNOLOGY 1990 - 1992

Honours Diploma, Business Computer Systems

PROJECT IMPLEMENTATION PROCESS TRAINING

SERVICE MANAGEMENT ADMINISTRATION
MICA CUSTOMER SERVICE TRAINING