Académique Documents
Professionnel Documents
Culture Documents
Percentage of Exam
4 percent (approximately 6 questions)
Project Roles
Project Manager: the person ultimately responsible for the outcome of the project. The
Project Manager is in charge of the project and empowered to use organizational resources, spend
the project budget, and make decisions for the project.
Project Coordinator: similar to project manager role, but in smaller organizations,
functional or matrix.
Project Expeditor: staff assistant with little or no authority; usually found in a functional
organization.
Senior Management: anyone more senior than the project manager; prioritizes projects
and ensures project manager has needed authority and resources.
Functional Manager: usually a department manager; owns the resources that will be used
by the project.
Stakeholder: those whose interest may be + or impacted by the project.
Sponsor: the person(s) paying for the project.
Project Office: serves in a supporting role defines standards, provides best practices,
audits projects for conformance.
Project context organizational environment in which a project is carried out. Often determined
by type of organization. Three major types or of organizations are Functional, Projectized, and
Matrix.
Functional organization: team members work for a department (engineering,
accounting.) but are loaned to a project from time to time. Deeper expertise and specialization,
weaker PM, projects are lower priority.
Projectized organization: structured according to projects, not functions. PM has high
authority, strong team loyalty; team works itself out of a job.
Matrix organization: Strong PM has most of the authority. Weak FM has authority.
Can be best of both, has higher overhead, could have higher friction.
Terms:
Process: composed of inputs, tools and techniques, and outputs.
Inputs: the starting point for a process.
Tools and Techniques: actions or methods used to transform inputs into outputs
Outputs: the ends of the process efforts. Often outputs from one process are inputs for another
process.
9 Knowledge Areas:
1. Integration Management
2. Scope Management
3. Time Management
4. Cost Management
5. Quality Management
6. Human Resource Management
7. Communication Management
8. Risk Management
9. Procurement Management
5 Process Groups:
1. Initiating
2. Planning
3. Executing
4. Monitoring and Controlling
5. Closing
Scope of a project is usually progressively elaborated, meaning that processes are preformed
iteratively, not in a linear manner. All processes could be performed in one or more of the project
phases.
Initiating
Planning
Executing
Closing
Integration
Scope
Time
Cost
Validate Scope
Control Scope
Control Schedule
Control Costs
Quality
HR
Communication
Plan Communications
Management
Manage Communications
Risk
Procurement
Stakeholder
Management
Identify Stakeholders
Control Quality
Control Communications
Control Risks
Conduct Procurements
Control Procurements
Manage Stakeholder
Engagement
Control Stakeholder
Engagement
Close Procurements
Manage Communications
Conduct Procurements
Manage Stakeholder Engagements
Tools:
Expert judgment
Facilitation techniques
Outputs:
PMP each of these documents is a how... delineates strategy
o Change management plan
o Communications management plant
o Configuration management plan
o Cost management plan
o HR management plan
o Process improvement plan
o Procurement management plan
o Quality management plan
o Requirements management plan
o Risk management plan
o Schedule management plan
o Scope management plan
o Stakeholder management plan
o Three baselines (scope, cost, time)
Integration
PG3 - Executing: Direct & Manage Project Work
Project team is executing the work package and creating the project deliverables.
Inputs:
PMP
Approved change requests
Enterprise environmental factors
Organizational process assets
Tools:
Project management information systems (PMIS) think Microsoft Project
Expert judgment
Meetings
Outputs:
Deliverables
Work performance data
Change requests
PMP updates
Project documents updates
Integration
PG 4 Monitor and Control: Monitor & Control Project Work
Monitoring project work takes place as long as there is work to be done.
Inputs:
PMP
Schedule forecasts
Cost forecasts
Validated changes
Work performance information
Enterprise environmental factors
Organizational process assets
Tools:
Expert judgment
Analytical techniques
Earned Value Technique used to measure project progress and forecast
future project performance
Root cause analysis
Forecasting methods (time series, scenario building, simulation, etc)
Failure mode and effect analysis (FMEA)
Fault tree analysis
Reserve analysis
Trend analysis
Variance analysis
PMIS
Meetings
Outputs:
Change requests
Work performance reports
PMP updates
Project documents updates
Integration
PG 4 Monitor and Control: Perform Integrated Change Control
One of the most important processes! Focused on managing changes to the project scope.
Inputs:
PMP
Work performance reports
Change requests
Enterprise environmental factors
Organizational process assets
Tools:
Expert judgment
Meetings
Change control tools
Outputs:
Approved change requests
Change log (contains both approved and rejected requests)
PMP updates
Project documents updates
Integration
Scope management plan defines what activities the team will perform in order
to gather the project requirements, create the work breakdown structure, document the scope,
control scope, and verify that all in-scope and only in-scope work was performed.
Requirements management plan how requirements will be tracked, reported,
prioritized
Scope
PG2 Planning: Collect Requirements
Inputs:
Scope management plan
Requirements management plan
Stakeholder management plan
Project charter
Stakeholder register
Tools:
Interviews
Focus groups
Facilitated workshops
Group creativity techniques brainstorming, nominal group technique (ranking
and voting), idea/mind mapping, affinity diagrams, multi-criteria decision analysis
Group decision-making techniques unanimity, majority, plurality (largest
block), and dictatorship
Questionnaires and surveys
Observations
Prototypes
Benchmarking
Context diagrams
Document analysis
Outputs:
Requirements documentation
Requirements traceability matrix where did these requirements come from?
Scope
PG2 Planning: Define Scope
This is the process where the projects requirements are gathered and documented.
Inputs:
Scope management plan
Project charter
Requirements documentation
Organizational process assets
Tools:
Expert judgment
Product analysis
Alternatives generation
Facilitated workshops
Outputs:
Project scope statement used to level-set among project stakeholders. Describes
inclusions and exclusions, constraints and assumptions, key deliverables.
Project documents updates stakeholder register, requirements
documentation/traceability matrix.
Scope
PG2 Planning: Create Work Breakdown Structure
!!This is one of the most important processes.
After it is created, the WBS becomes a hub of information for the project
WBS is typically created early in the project after scope and requirements, but before the bulk
of the work is executed
Inputs:
Scope management plan
Project scope statement
Requirements documentation
Enterprise environmental factors
Organizational process assets
Tools:
Expert judgment
WBS templates may be examples from previous projects,
!Decomposition breaking down project deliverables into smaller components.
Each level is more and more specific. The smaller, more manageable pieces, called work
packages can be:
Estimated confidently
Cannot be divided further
Can be completed quickly
Have meaningful deliverables
Can be completed without interruption
Are typically numbered for ease of location
Outputs:
Scope baseline
Project documents updates
WBS graphical, hierarchical chart. Deliverable-focused
1. Online
Ordering
Application
90 days /
$85,000.
1.1 Hardware
15 days /
$15,000
1.2 Design
30 days /
$25,000
1.3
Development
1.1.1 Define
HW
Requirements
1.2.1 Create
initial tables
and indexes
1.1.2 Procure
HW
1.2.2
Normalize
tables and
indexes
1.3.1.1 create
login screen
1.1.3
Configure HW
1.2.3 Validate
design
1.3.1.2 create
order screen
1.3.1 Develop
Screens
1.4 Testing
1.3.2 Develop
Reports
1.4.1
Functionality
Testing
1.3.3 Integrate
with Shipping
Systems
1.4.2 User
Acceptance
Testing
1.3.1.3 create
payment
screen
Tools
Inspection a point-by-point review of the scope and associated deliverables.
Group decision making techniques
Outputs
Accepted deliverables
Change requests
Work performance information
Project documents updates
Scope
PG4 Monitor and Control: Control Scope
Controlling the scope and the project by preventing scope change requests from overwhelming
the project.
Inputs
PMP
Requirements documentation & traceability matrix
Work performance data
Organizational process assets
Tools
Variance Analysis
Re-planning
Configuration Management System (the umbrella over all change control
systems)
Outputs
Work performance information
Change requests
PMP updates
Project documents updates
Organizational process asset updates
Time
PG2 Planning: Plan Schedule Management
Inputs
PMP
Project charter
Enterprise environmental factors
Organizational process assets
Tools
Expert judgment
Analytical techniques (critical path, critical chain)
Meetings
Outputs
Schedule Management Plan
Time
PG2 Planning: Define Activities
Using the decomposed WBS, a granular activity list is created to focus on how and when each
work activity is to be accomplished.
Inputs
Schedule management plan
Scope baseline
Enterprise environmental factors
Organizational process assets
Tools
Decomposition each work package at the bottom of the WBS is decomposed
into smaller scheduled activities.
Rolling Wave Planning a form of progressive elaboration that assumes that
things in the near future are relatively clear, while future project activities are not as easily
understood. This is revisited throughout the project.
Expert Judgment
Outputs
Activity list all of the scheduled activities that need to be performed in order to
complete the project
Activity attributes
Milestone list Key project milestones are identified and will be used to build
the schedule
Time
Risk register
Activity cost estimates
Enterprise environmental factors
Organizational process assets
Tools
Expert judgment
Alternatives analysis
Published estimating data
Bottom-up estimating (most accurate but time consuming)
Project management software
Outputs
Activity resource requirements
Resource breakdown structure (RBS)
Project document updates
Resource calendar updates
Change requests
Activity attribute updates
Time
PG2 Planning: Estimate Activity Durations
Each activity in the activity list is analyzed to estimate how long it will take.
Inputs
Schedule management plan
Activity list primary input
Activity attributes
Activity resource requirements
Resource calendar shows physical and human resource usage across the project
Project scope statement
Risk register
RBS
Enterprise organizational factors
Organizational process assets
Tools
Expert judgment
Analogous estimating (aka top-down estimating) activity from a previous
project is used to estimate activity duration. Less accurate that parametric, but more expedient.
Parametric estimating linear extrapolation, i.e. if 1 team can install 100 ft in 1
day, it takes 10 teams to install 1,000 feet in 1 day.
Three-point estimates (aka PERT) uses three data points instead of one
(pessimistic, most likely or realistic, and optimistic)
Simple/unweighted (P+R+O)/3 standard dev (P-O)/3
Pert/Beta distribution (P + 4*R + O) / 6
standard deviation for PERT P
O/6
Group decision making techniques- Delphi (anonymous)
Reverse analysis (aka contingency) extra time added to a schedule activity
duration estimate. Contingency reserve and management reserve
Outputs
Activity duration estimates
- the main output; contains an estimated
duration for each activity in the activity list.
Project document updates (activity attribute updates)
Time
PG2 Planning: Develop Schedule
One of the largest PMBOK processes, as well as one of the most visible and most important parts
of the project plan.
Inputs
Schedule management plan
Activity list
Activity attributes
Project schedule network diagrams
Activity resource requirements
Project scope statement
Risk register
Project staff assignments
RBS
Enterprise organizational factors
Organizational process assets
Tools
Schedule Network Analysis a group of tools used to create a schedule
Critical Path Method (CPM) the combination of activities that, if any are
delayed, will delay the project finish. Used to calculate the project finish date and identify how
much individual activities can slip or float.
One Method To calculate critical path. Network diagram. Add duration and subtract 1
(Starts on day 1, it takes 3 days so finishes on day 3. The next activity can start on day 4)
ES and EF Early Start and Early Finish. Forward pass
LS and LF Late Start and Late Finish. Backward pass
Float (aka slack) amt of time an activity can be delayed w/out impacting project
You cant add float together. Total float is the longest float
Schedule Compression ways to complete the project schedule early without
cutting scope. Crashing involves adding resources to a project and almost always increases cost.
Fast Tracking is a re-ordering of activities so that some are performed in parallel does not
increase cost, but often increases risk.
Modeling techniques
What-If Schedule Analysis (Monte Carlo) computer analysis to
identify highest risk activities.
Resource optimization techniques
Leveling adjusting resource allocation to match up with the
organizations ability to supply resources.
Smoothing
Critical chain method Remove buffer time from activities and make a total
buffer visible.
Adjusting leads and lags
Scheduling tool
Outputs
Schedule baseline the original plan plus all approved changes.
Project schedule shows when each activity is scheduled to begin and end, as
well as overall project start and finish. Typically represented in graphical format using a
Project Network Diagram, Bar or Gantt Chart, or Milestone Chart
Schedule data information used by the project team to model and create the
project schedule.
Project calendars
PMP updates
Project document updates
Time
PG4 Monitor & Control: Control Schedule
Control Schedule is performed throughout the life of the project to make sure that time-related
performance on the project is in line with the plan. Schedule control should be a proactive
process, with the project manager staying out in front of the project.
Inputs
PMP
Project schedule
Work performance data
Project calendars
Schedule data
Organizational process assets
Tools
Performance reviews (trend analysis, checking the buffer time on the critical
chain, earned value management)
Project management software
Resource optimization techniques (leveling and smoothing)
Modeling techniques (Monte Carlo)
Leads and lags
Schedule compression
Scheduling tool
Outputs
Work performance information
Schedule forecasts
Change requests
PMP updates
Project documents updates
Organizational process assets updates
Free Float or Free Slack: the amount of time an activity can be delayed without
affecting the early start date of subsequent dependent activities.
Negative Float: activity start date occurs before a preceding activity finish date.
Indicates schedule problems usually related to immovable constraints or milestones.
Range
- 25% to + 75%
- 5% to + 10%
Typically, the closer in time you are to spending money, the more precise you want your estimate
to be.
Inputs
Cost Management Plan
Outputs
Cost baseline (aka project budget)
Project funding requirements
Project document updates
Cost
PG4 Monitor and Control: Control Costs
Proactive measurement of what was executed against what was planned. Cost Control is
primarily concerned with cost variance positive is good, negative is bad, but both are variance.
Inputs
PMP
Project funding requirements
Work performance data
Organizational process assets
Tools
Earned value management
Forecasting
To-complete performance index (TCPI) - a forward looking number
Performance reviews
Project mgmt software
Reserve analysis
Outputs
Work performance information SV, CPI, etc.
Cost forecasts Estimate at completion (EAC)
Change requests
PMP updates
Project document updates
Organizational process asset updates
Earned Value Terms and Formulas
Term
AKA
Description
Completion
BAC
Planned Value
PV
(BCWS)
Earned Value
EV
(BCWP)
Actual Cost
AC
(ACWP)
Cost Variance
CV
Formula
None
Planned % Complete x BAC
EV = Actual % Complete x BAC
Schedule
Variance
SV
Cost
Performance
Index
CPI
Cumulative
CPI
CPIc
Schedule
Performance
Index
SPI
Estimate At
Completion
EAC
Estimate To
Completion
ETC
Variance at
Completion
VAC
TCPI
Difference
between where
we planned to be
and where we
are in the
schedule
The rate at
which project
performance is
meeting cost
expectations
Rate at which
project
performance is
meeting cost
expectation
from start to a
point in time
Rate at which
project
performance is
meeting
schedule
expectations
Projecting total
cost at
completion
based on
performance up
to a point in
time
EV PV
ETC = EAC AC
CPI= EV / AC
Under 1 is bad. Over 1 is good
SPI = EV / PV
Under 1 is bad. Over 1 is good
HR
PG2 Planning: Plan Human Resource Management
HR Planning begins early in the project and may be performed iteratively.
Inputs
Enterprise Environmental Factors
Organizational Process Assets
Project Management Plan
Activity resource requirements
Tools
Organizational Charts and Position Descriptions
Three primary formats for organizational charting:
Hierarchical
Matrix - Responsibility Assignment Matrix RAM
RACI responsible, accountable, consult, inform
Text
Networking
Organizational Theory groups behave differently than individuals.
Expert judgment
Meetings
Outputs
HR management plan
Roles and Responsibilities
Project Org Charts
Staffing Management Plan how and when the project will be staffed.
HR
PG 3 Executing: Acquire Project Team
Gets the right people working on the project. Typically performed throughout the project as long
as the project is adding new staff.
Inputs
HR management plan
Roles and responsibilities position descriptions
Project org charts
Staffing management plan details when and how long resources will be
needed
Enterprise environmental factors
Organizational process assets
Tools
Pre-assignments assigning in advance
Negotiation acquiring from another team on the project
Acquisition looking outside the organization for resources that cannot be
provided internally
Virtual teams
Multi-criteria decision analysis availability, cost, expertise, etc
Outputs
Project staff assignments the primary output.
Resource calendars
PMP updates
HR
PG3 Executing: Develop Project Team
!!This is the most important process in Human Resource Management and is performed
throughout the project, but most effective when done early.
Inputs
Project staff assignments
HR management plan
Resource calendars
Tools
Interpersonal skills early project phases require more directing/leading; then
coaching, then facilitating, then supporting
Training any acquisition of skills that increases the ability to perform
Team-building activities
Tuckman Ladder (5 stages of team development. Forming, storming,
norming, performing, adjourning)
Ground rules
Co-location seating people next to each other
War room
Recognition and rewards focus on win-win
Personnel assessment tools
Outputs
Team performance assessments how is the team doing?
Enterprise environmental factors
HR
PG4 Monitor and Control: Manage Project Team
Inputs
Organizational process assets
Project staff assignments
Team performance assessments
Issue log
Work performance reports
HR management plan
Tools
Observation and conversation informal, used to monitor morale and identify
problems.
Project performance appraisals- appraisals for individual team members
Description
Usually, the best way to resolve conflicts is to face the conflict directly with a coo
work through disagreements resulting in consensus and commitment.
Collaborate or Problem Solve
At times, there is bargaining and searching for solutions that bring some partial o
parties in a dispute with a give and take attitude.
Compromise or Reconcile
If you have the authority and have to settle conflicts quickly, you can also exert y
viewpoints of others.
Force or Direct
At times, when you do not have all the information or when things are getting out
from a potential disagreement.
Withdraw or Avoid
Outputs
Change requests
PMP updates
Project documents updates
Enterprise environmental factors updates
Organizational process assets udpates
CM
PG2 Planning: Plan Communications Management
!! All about the Communications Management Plan sole output of this process
Inputs
Enterprise environmental factors
Organizational process assets
PMP
Stakeholder register
Tools
Communications requirements analysis who needs what and how often
Communication theorists use a formula to express how
communications grow as people are added to the team: n(n-1)/2
So a team of 20 people has (20*19=380)/2=190 channels
But add 5 people and it goes up to 300 (25*24/2)
Make sure to add the PM in to the total team number
The specific number of communication channels is not in the
communications management plan
Communications technology should be tailored to the need
Communications models
Schematic to describe project communication
Communication methods know push v pull v interactive. Pull is sharepoint,
push is email
Meetings
Output
Communications management plan
Who should receive project communications
What communications should they receive
Who should send the communications
How often the communications will be sent
How often it will be updated
Definitions common understanding of terms
CM
PG3 Executing: Manage Communications
Inputs
Communications management plan
Work performance reports
Enterprise environmental factors
Organizational process assets
Tools
Communication technology
Communication models
Communication methods
Information management system
Performance reporting
Outputs
Project communications
PMP updates
Organizational process assets updates
Project documents updates
CM
PG4 Monitor and Control: Control Communications
How is the project doing against the plan?
Inputs
PMP
Project communications
Issue log
Work performance data - cost variance, schedule variance, CPI, SPI
Organizational process assets
Tools
Information management system
Expert judgment
Meetings
Outputs
Work performance information
Change requests
PMP updates
Project document updates
Org. process assets updates
Six Risk Management processes across two process groups with primary output:
Planning:
Plan Risk Management risk management plan
Risk Identification risk register
Qualitative Risk Analysis risk register updates
Quantitative Risk Analysis risk register updates
Risk Response Planning - risk register updates
Monitor and Control: Risk Monitoring and Control risk register updates, change requests,
recommended corrective actions, recommended preventive actions
RM
PG 2 Planning: Plan Risk Management
Creates the Risk Management Plan. Takes place very early since it can influence decisions on
scope, time, cost, quality, procurement
Inputs:
PMP
Project charter
Stakeholder register
Organizational process assets
Enterprise environmental factors
Tools:
Analytical techniques- what is their risk attitude
Meetings meet with all appropriate stakeholders
Expert judgment
Outputs:
Risk management plan how risk management will be structured and performed
Methodology
Roles and responsibilities
Budgeting
Timing
Definitions of risk probability and impact
o Impact scale
Risk Breakdown Structure RBS breakdown categories (technical, project
management, organizational, external) of risks to be evaluated (not the actual
risk)
RM
PG2 Planning: Identify Risks
Inputs:
Risk management plan
Cost management plan
Schedule management plan
Quality management plan
Human resources management plan
Scope baseline
Activity cost estimates
Activity duration estimates
Stakeholder register
Project documents
Procurement documents
Enterprise environmental factors
Organizational process assets
Tools:
Documentation reviews
Information gathering techniques
Brainstorming
Delphi technique (think anonymous)
Interviewing
Root Cause Analysis
Checklist analysis using RBS
Assumptions analysis
Diagramming techniques
Ishikawa (fishbone, cause/effect)
Influence Diagrams
Flow charts graphical representations of complex process flow
SWOT strengths, weaknesses, opportunities, threats
Expert judgment
Outputs:
Risk register all identified risks, reactions, root causes, and categories
RM
PG2 Planning: Qualitative Risk Analysis
Think prioritization
Inputs:
Risk management plan
Scope baseline
Risk register
Organizational process assets
Enterprise environmental factors
Tools:
Risk probability and impact assessment
PIM Probability and Impact Matrix
Risk urgency assessment require immediate attention
Risk data quality analysis
Risk categorization
Expert judgment
Outputs:
Project document updates (risk register updates prioritized, categorized, trends,
watch-list (non critical risks to be monitored)
RM
PG2 Planning: Quantitative Risk Analysis
Inputs:
PMP
Requirements documentation
Risk register
Activity resource requirements
Project schedule
Activity cost estimates
Stakeholder register
Enterprise environmental factors
Organizational process assets
Tools:
Make-or-buy analysis
Avoid (for critical/high impact only)
o
Expert judgment
Market research
Meetings
Outputs:
Procurement management plan
Procurement statement of work
Procurement documents
Source selection criteria
Make-or-buy decisions
Change requests
Project documents updates
Procurement management
PG3 Executing: Conduct Procurements
Obtain seller responses, select a seller, award a contract.
Inputs:
Procurement management plan
Procurement documents
Source selection criteria
Seller proposals
Project documents
Make-or-buy decisions
Procurement statement of work
Organizational process assets
Tools:
Bidder conference particularly for gov purchases
Proposal evaluation techniques
Independent estimates
Expert judgment
Advertising
Analytical techniques i.e. examination of seller past performance
Procurement negotiations
Outputs:
Selected seller(s)
Agreements (contracts)
Resource calendars
Change requests
PMP updates
Project documents updates
Procurement management
PG4 Monitoring and Controlling: Control Procurements
Obtain seller responses, select a seller, and award a contract.
Inputs:
Procurement management plan
Procurement documents
Agreements
Approved change requests
Work performance information
Work performance data
Tools:
Contract change control system
Procurement performance reviews
Inspections and audits
Performance reporting
Payment systems
Claims administration
Records management system maintained by project manager
Outputs:
Work performance information
Change requests
PMP updates
Project documents updates
Organizational process asset updates
Procurement management
PG5 Closing: Close Procurements completing procurement
Inputs:
Procurement management plan
Procurement documents
Tools:
Procurement audits
Procurement negotiations
Records management system maintained by project manager
Outputs:
Closed procurements
Organizational process asset updates
Stakeholder Management (Ch. 13)
PG1- Initiating Identify Stakeholders. Think power/interest grid
Inputs:
Project Charter
Procurement documents (RFI, RFP, RFQ)
Enterprise environmental factors
Organizational process assets
Tools:
Stakeholder analysis power/interest, power/influence, salience model (venn
diagram)
Expert judgment
Meetings
Output:
Stakeholder register details related to stakeholders such as:
Identification information
Assessment info (requirements, expectations, influence)
Classification (internal/external, resistor)
Stakeholder Management (Ch. 13)
PG1- Planning Plan Stakeholder Management
Inputs:
PMP
Stakeholder register
Enterprise environmental factors
Organizational process assets
Tools:
Expert judgment
Meetings
Analytical techniques Stakeholders engagement assessment matrix determine
stakeholder engagement levels in order to get them to the desired level. Levels: unaware,
resistant, neutral, supportive, or leading
Output:
Stakeholder management plan