SAP Solution Manager Product Management Sap Ag

SAP Solution
Manager 3.2
(including SAP Solution Manager add-ons)
SAP Solution Manager

Product Management
SAP AG
Usage Scenarios & Function Areas

Goto
Infrastructure SAP Solution Manager

System Landscape Maintenance (SMSY)
Solution Directory
Service Data Control Center (SDCCN)
Goto
Implementation and Distribution

Implementing mySAP solutions
Roadmaps
Project Administration
Business Blueprint
Configuration
Reporting
Implementation and Configuration Content
Customizing Synchronization
Global Roll-out
Goto
Test Management
Goto
E-Learning Management
SAP AG 2004, SAP Solution Manager 3.2 / 2
Usage Scenarios & Function Areas

Goto
New SAP Solution Manager Role Concept
Goto
Solution Monitoring
User Interface
EarlyWatch Alert
Service Level Reporting
System Monitoring
Business Process Monitoring
Central System Administration
Goto
Upgrade
Goto
Change Request Management

Service Desk
(Support Desk renamed to Service Desk in SAP Solution
Manager 3.2)
Functional News at a Glance

Infrastructure SAP Solution Manager
System Landscape Maintenance (SMSY)
Maintenance of system components independent of
a system, e.g. TREX, ITS, Java Applications
Central maintenance of logical components
Overview graphic of landscape components and
attributes
Easy Navigation between landscape components via
single/double click
Analysis of system landscape by landscape
components/system landscape reporting (also as of
release 3.10 SP10)
Back
System Landscape Maintenance - Overview
Management Summary
Central maintenance of your whole system landscape
Overview of all component systems in a complex system landscape
Administrative basis for work in projects and monitoring
Business Value/Benefits
One central maintenance environment for all parts of your system
landscape
Maintenance of system components - Details
Description
Maintenance of TREX, ITS, JAVA as system component types
Maintenance of non-ABAP system components, e.g. JAVA
One system component can belong to several systems
Prerequisite for monitoring of system components in the solution
monitoring
System Components (1)

Create System Components
(Transaction: SMSY Landscape Components -> System
Components -> context menu)
Maintenance of system components independent of a system, e.g.
TREX, ITS
System Components (2)

Assign system component to system
(Transaction: SMSY -> Landscape Components -> Systems ->
<Product> -> <System> -> tab Selection of Main Instances )
1.
2.
3.
4.
Maintenance of logical components - Details
Description
A logical component assigns logical systems to a product in the
various system roles within a system landscape; logical components
are unique
Logical components identify your component systems
unambiguously:
In a project for Business Blueprint, configuration, testing and customizing
synchronization
In system and business process monitoring
In the SAP Change Manager
Logical Components (1)

Central maintenance of logical components
(Transaction: SMSY -> System Groups and Logical Components
-> Logical Components -> context menu: Create New Logical
Components)
Logical Components (2) use in projects

Assign logical component to project
(Transaction: Solar_project_admin -> tab System Landscape ->
tab Systems)
Logical Components (3) use in solutions

Assign logical component to solution
(Transaction: SOLUTION_MANAGER -> create new solution ->
the screen Change Solution Directory appears)
Graphic - Details
Description
Overview graphic of landscape components
Diagram display of all information for servers, databases, systems
listed on tabs in the maintenance view
Easy Navigation between landscape components via single/double
click
Graphic
Overview graphic of landscape components
(Transaction: SMSY -> button Change Display)
e.g. system graphic
e.g. server graphic
System Landscape Analysis - Details
Description
Reporting for servers, databases, systems
Tabular overview of e.g. support package levels, software components
Standard list functions, e.g. filters, download
System Landscape Analysis

System landscape analysis by landscape
components
(Transaction: SMSY -> Utilities -> Analyses)
System Landscape Maintenance Further Information

Online Documentation
SAP Help Portal http://help.sap.com/
Area: Documentation / SAP NetWeaver ->
SAP Solution Manager -> Chapter: Solution Manager System
Landscape
Related SAP Education Training

http://www.sap.com/usa/education/
SMI310: SAP Solution Manager: Implementation Tools in Detail
http://www.service.sap.com/rkt-solman
SAP Solution Manager SAP Tutors (eLearning for self-study):
SAP Solution Manager 3.1/3.2 Learning Map for role
Technology Consultant/System Administrator:
-> Step 1: Learn What You Need
-> Update Your Core Competence Must Know
-> General Functionality
-> System Landscape Maintenance (SMSY)
Product Management Contact

Claudia Weber, Product Management Implementation Tools
(c.weber@sap.com)

Infrastructure SAP Solution Manager :
Solution Directory
Migrate solutions from SAP Solution Manager 2.10;
2.20 and 3.10 to SAP Solution Manager 3.20 for
further editing your solution
Define/edit in the Solution Directory for your solution
logical components
business scenarios
system graphics
server graphics
Map data from the Solution Directory to projects

Map data from projects, Business Process
Repository to the Solution Directory
Solution Directory - Overview
Management Summary
Migration of Solution Data to SAP Solution Manager 3.20
Definition of logical components and other relevant information
regarding solution landscapes
Smooth transition from implementation to operation of your solution
(and vice versa)
Common/centralized business process, system and server data
storage for implementation and operation
Manage your solution landscape easily
Benefit from new logical component concept
Solution Directory - Details
Description
Integrating IMPLEMENTATION and OPERATION
Merging of logical components, esp. when migrating solutions
Copying from projects and the Business Process Repository (vica
versa from Solution Directory to projects)
business scenarios
documentation
transactions
configuration
test cases
Defining business scenarios and all relevant data

Defining graphical views of the systems and servers of your solution
Solution Directory
Migration of Solutions to Release 3.20
Vital to all existing 3.1 solutions!
Enter via transaction SOLUTION_MANAGER
Jump into transaction SOLMAN_DIRECTORY
Split/merge logical components per system role for all existing
solutions (guided tour)
For more information see:

online documentation for SAP Solution Manager 3.20
SAP Tutor on Solution Directory
Solution Directory
Copy or Define Business Scenarios
(Transaction: SOLMAN_DIRECTORY, tab Structure)
BUSINESS PROCESS DETAILS: to enter the
Business Process Maintenance session in order to
add more relevant information for Business Process
Monitoring in transaction SOLUTION_MANAGER
SOLUTION DIRECTORY STRUCTURE: shows

structure of the business scenario with business
process level and business process step level
SELECTION HELP: to choose whether to

copy a scenario from the Business Process
Repository or a project
STATUS COLUMN: to set the status for

Business Process Monitoring in
transaction SOLUTION_MANAGER

SAP Tutor on how to copy business scenario data
Solution Directory
Graphical Views of Systems, Servers, and Business
Processes
(Transaction: SOLMAN_DIRECTORY, tab Graphic)
Adjust graphic and create your own view which you can also use in the
Monitoring graphic in transaction SOLUTION_MANAGER

SAP Tutor on how to create your own views
Solution Directory Further Information

SAP Solution Manager -> Chapter: Solution Directory
Related SAP Eduction Training

SAP Solution Manager SAP Tutors
(eLearning for self-study

Infrastructure SAP Solution Manager :
SAP Solution Data Manager/SDCCN
Connect to diverse SAP Solution Manager systems
Reduction of no. of tasks to be performed locally
New enhanced UI
SAP Solution Data Manager - Overview
Management Summary
The SAP Solution Data Manager/Service Data Control Center (SDCCN) supports
the preparation and delivery of SAP service sessions, such as GoingLive and
EarlyWatch Alert.
It is intended primarily for SAP service engineers performing SAP service
sessions, as well as for system administrators and other qualified customer
employees working in their own SAP Solution Manager systems.
Supply multiple SAP Solution Manager systems with data.

Automate all the operations and processes needed to transfer performance data
from the system(s) in which the data was collected to the system in which the
data will be analyzed.
Performance data can be analyzed in your SAP Solution Manager system or in a
system at SAP.
All the tasks performed are logged, which allows you to track the progress of
each task.
SAP Solution Data Manager/SDCCN - Details
Description
Collect and manage performance data for analysis in SAP service
sessions:
Multiple SAP Solution Manager systems can be supplied with data for
analysis.
Centralized control from within a SAP Solution Manager
Data need NOT be collected again if usable current data is available.
This improves system performance.
Integration with system landscape administration (transaction SMSY):
Automatically assigned back RFC when new system is added to SMSY
New task processing concept
Task processing is automated and logged.
New user interface design
SAP Solution Data Manager/SDCCN

Activate new SDCCN for component systems
(Transaction: SMSY, menu: Goto -> Solution Manager
Operations -> Activation SDCCN)
Activate local SDCCN for system-client-combination
(automatically deactivates old SDCC)
Define master Solution Manager for service definition
update from OSS
SAP Solution Data Manager/SDCCN - Overview Graphic
Old SDCC
New SDCCN with improved UI:

Standardized menu
Categorized tasks (to do, done, deleted) with
detailed logs

Implementation and Distribution
Implementing mySAP solutions
Logical Component Migration for 3.1 Projects
New project types (upgrade and maintenance)
IMPORTANT: Migrate logical components for existing
(3.1) projects for further use
Business Blueprint
Filter project structure according to end user roles
(also available for Configuration and Test Plan
Management)
Implementation and Configuration Content

Locally lock customizing objects
Display additional object information
Create synchronization group based on Project IMG
Assign source and target transport requests
Back
Logical Component Migration
Management Summary
Migrate existing logical components for 3.1 SAP Solution Manager
projects for further use in 3.2
Benefit from harmonized logical component concept which requires

migration
Smooth transition from implementation to operation and vice versa
(common business process repository)
Improved UI for graphic modeling (common graphic environment)
Description
Migration possible only for all projects to obtain best results
Automatically merges logical components of different projects trying to
reduce no. of used logical components to a minimum
Automatically generates new logical components for those that cannot
be merged (new logical components can be highlighted)
Manually replace invalid logical components, such as for invalid
products
Manually assign logical components to system landscape (if desired)
Generate and save changes
Description
Note:
After saving, the migration process is complete. It cannot be started
again!
Further changes to logical components after migration possible only in
System Landscape Maintenance (SMSY).

Migrate logical components for projects
(Report: SOLMAN_LOG_COMP_MIGR)
Business Content Further Information

SAP Solution Manager SAP Tutors (eLearning for
self-study):
In SAP Solution Manager 3.2 Learning Map, choose
iTutors for Technical Consultant / System
Administrator regarding
Technical Upgrade 310 -> 320 Preparation
Technical Upgrade 310 -> 320 Postprocessing 01
Management Summary
New project types for upgrade and maintenance
Migrate existing logical components for 3.1 SAP Solution Manager
projects for further use in 3.2
Create new logical components (only) centrally in System Landscape
Maintenance (SMSY)
Encapsulate upgrade activities and maintenance activities
(see also: Upgrade and Change Request Management)
Benefit from harmonized logical component concept which requires
migration
Business Blueprint/Configuration/Test Management

Create maintenance or upgrade Project
(Project Administration, Create Project button)
Management Summary
Filter project structure according to end user roles
Generate Configuration Guide document
Reduce project structure according to selected roles
Create print version of all configuration settings

Filter according to end user
(Business Blueprint, Configuration or Test Plan Management,
icon Filter Structure -> End User Roles)
Configuration
Generation of the Configuration Guide Document
(via Configuration -> Config. Guide)
Generation of Configuration Guide document (as for Business
Blueprint)
Note: Configuration Guide elements and process structure are taken
into account
Documentation duplicates possible
Note: Available since SAP Solution 3.1, SP 03.
Business Content - Overview
Management Summary
SAP wants to develop, go-to-market and implement software based on
SAPs customers industry business scenarios
Building blocks are business processes shared across industries and
applications to increase the efficiency of SAP software
Increase ROI and reduce TCO by providing Solution Manager content
Provide a consistent outside-in view of our portfolio emphasizing
customer business issues
Business Content Further Information

Content Overview
Overview of the current implementation content in
Service Marketplace
http://service.sap.com/solutionmanager
Area Downloads -> Business Scenarios
Local Customizing Locks - Overview
Management Summary
Centrally lock customizing against changes in component systems
Customizing Distribution enhanced to an integrated
configuration management environment distribution and locking in
one single environment
High degree of availability, independent of SAP Solution Manager
availability
Local Customizing Locks - Details

Description
Lock customizing in component systems locally against changes
To be used independent of or in conjunction with Customizing
Distribution
Lock possible for specific customizing ranges (filtering)
Set up
synchronization
group
Define/activate
customizing
distribution scenario
Evaluate logs
Re-run distribution
(if required)
Activate local locks
Figure:
Use of local customizing locks as part of cross-component configuration
management
Synchronization
Group
Customizing Distribution: Overview Graphic
information to target
1 Define
synchronization
group
3 Display locked objects

in SAP Solution Manager
SAP R/3
2 Distribute customizing lock
Synchronization
Group
SAP Solution
Manager
with
Customizing
Distribution
target
settings
source
settings
target
settings
SAP CRM
Local Customizing Locks (1)

Set-Up Customizing Locks
(Transaction: SCDT_LOCK)
Define lock piece list (synchronization group)
Define target for locks
Local Customizing Locks (2)

Display locked target objects
(Transaction: SCDT_LOCK, menu: Goto -> Show Active Locks in
Target System)
Customizing Synchronization - Overview
Management Summary
Create synchronization group based on Project IMG
Assign source and target transport request
Easier decision making whether customizing or synchronization object
should become part of active distribution, comparison or locking
scenarios
Reduce set of IMG activities to be selected for building up a
synchronization group
Improve control and transparency for distributed customizing due to
transport request assignment
Additional object information

(Transaction: SCDT_GROUPS, menu: Goto -> Additional
information)
Display additional information for objects that cannot be distributed
(current settings, cross-client settings)* or object that cannot be
locked in the target system
* Available with
SAP Solution
Manager 3.1, SP
14
Assign Transport Requests Source Target
for Customizing Synchronization
(select active distribution, menu: Edit -> Transport Request
Assignments)
Increased transparency and facilitated editing capabilities for
corresponding transports in source and target systems
Display of project-specific open Customizing and/or Workbench
request available for Customizing Distribution
Assignments of open Customizing and/or Workbench requests per
system-client-combination
Available with SAP Solution Manager 3.1, SP08.
Setup Customizing Distribution/Customizing Scout

Project IMG selection for synchronization groups
(detailed screen of an active Customizing Distribution,
menu: Environment -> Synchronization Group Editor,
mark check box Object Selection with Project IMG)
Insert object from project IMG instead of from SAP Reference IMG
For more flexibility in object selection
Available with SAP Solution Manager 3.1, SP 12.

Test Management
New test plan management
Generation
of project-specific test plans and test
packages
Filtering
on Test Case by type, search terms, priority
Structural
Filter for status, project Team Member,
keywords
Direct
access to administration information of Business

Process Hierarchy and general data of test cases
Extended tester notes

Capturing
of test result via tester notes stored in

Knowledge Warehouse of SAP Solution Manager
Creation
of new notes based on a central document
template
Upload
of already existing MS Office Documents (doc,

xls, ppt, )
Testing Management - Overview
Management Summary
Manage testing in a heterogeneous system landscape
Reduced time for test preparation
Extended Integration with implementation projects
Detailed capturing of test results
New Test Plan Management

Test Plan Management
(Transaction: STWB_2)
Select test cases manually or automatically via extended filter
option
Tester Notes
Tester Notes
(Transaction: STWB_WORK, maintain status for a test case,
button: Create Test Note )
KW-Connection for Test Results
Enhanced traceability of test results
Test Management Further Information

Solution Manager in General:
General Information on SAP Solution Manager:
http://www.service.sap.com/solutionmanager

http://www.sap.com/usa/education/
SMI310: SAP Solution Manager: Implementation Tools in Detail
SAP Solution Manager itutors (eLearning for self-study):
SAP Solution Manager 3.1/3.2 Learning Map, e.g for role:
Solution Consultant
-> Step 1: Learn What You Need
-> Update Your Core Competence Must Know
-> Testing:
Organize and Perform Testing
Product Management Contact

Joachim Vogelgesang, Product Management Implementation
Tools (joachim.vogelgesang@sap.com)
Test Management Further Information

SAP Test Management Consulting
Globally operating SAP Test Management Experts (based in
Germany)
Trusted Advisor in all test-relevant topics (Methods, standards, tools)
Test Management support & empowering of implementation and
upgrade projects, sample consulting services:
Test Management (test strategy planning and implementation)
Test Assessment (review of the existing test strategy)
Test Tool selection, Proof of concepts
Test automation (regression testing)
Load and Stress Testing
On-site workshops for customers in SAP and 3rd-party Test
Tools; coached ramp-up
Contact: Markus.Helfen@sap.com
(Director of SAP Test Management Consulting)
Service packages available, follow:
http://service.sap.com/tmc

E-Learning Material Administration in Solution
Manager Projects
Create and distribute role specific Learning Maps
Simulation software licenses (SAP Tutor) included in
standard maintenance for SAP customers
Back
E-Learning Management - Overview
Management Summary
E-Learning Management in SAP Solution Manager helps to organize
electronic learning materials as well as to distribute these materials
efficiently. It reduces the end user training efforts with tools and best
practices.
Easy creation and distribution of web based Learning Materials
More efficient end user training
Integration of end user training management into existing projects
Re-use of already available user roles (from the HR Org Model)
Re-use of existing project documents
Web-based access to Learning Maps
E-Learning Management - Details
Description
SAP E-Learning management helps to easily create a simple e-Learning
infrastructure that integrates with any project that requires end user
training.
Ideal for upgrade projects. Also to be used in implementation,
optimization and maintenance projects, where a quick and efficient end
user training or end user information is necessary.
Available already with SAP Solution Manager 3.1, SP 12.
Administrate E-Learning content
(Transaction SOLAR02, tab Learning Materials and End User Roles)
1.Use e.g. SAP Tutors automatic recording tool to create learning content.
2.Edit learning content to add information e.g. with SAP Tutor Editor
3.Collect, categorize and store the created content in SAP Solution Manager
Transaction SOLAR02, tabs e-Learning Materials and end user roles
4.Deploy the learning content to your users with SAP Solution Manager
5.Re-Use the same content for other knowledge transfer purposes
6.Update existing content e.g. for changes in business processes
Assigning Materials to Processes
Add training materials

to process steps or
other objects in an
existing project in
transaction SOLAR02
Create, upload or link

any kind of training
materials using the
green + Button
Add attributes like

duration, description,
name or status to the
materials
Assigning End User Roles to Processes
Add relevant jobs or responsible

org units to the process steps
and therefore also assign the
related training materials to
them
In the dropdown box,

select Job or Org Unit,
then filter in the search
popup and finally select
an Object e.g. the Job
Marketing Assistant
Distribute E-Learning content
Transaction SOLAR_LEARNING_MAP
1.Use e.g. SAP Tutors automatic recording tool to create learning content.
2.Edit learning content to add information e.g. with SAP Tutor Editor
3.Collect, categorize and store the created content in SAP Solution Manager
4.Deploy the learning content to your users with SAP Solution Manager
Transaction SOLAR_LEARNING_MAP
5.Re-Use the same content for other knowledge transfer purposes

6.Update existing content e.g. for changes in business processes
Creating Role Specific Learning Maps
In transaction
SOLAR_LEARNING_MAP
you can create Learning Maps
from an existing project. Click
Create and then enter a title
and the related project.
Creating Role Specific Learning Maps
8
You can rename the units and blocks here. You can also add
descriptions that will later on show up in the learning map itself
just like the document descriptions. You can use HTML code
in the descriptions e.g. to <b>emphasize</b> something.
By right clicking the

header and title you
can create blocks and
units to structure the
learning map. Only
units can contain
learning materials!
Finally you can just drag & drop the training

materials from the project structure into the
learning map structure. To create role specific
learning maps, you can use the role filter button.
Deploying Learning Maps
10
After adding all

training materials, you
can save and preview
the Learning Map in
your Web Browser
Later, while learning, end

users can give feedback
about the learning map and its
documents via the Feedback
button.
11
12
After you finished editing, you can deploy the learning map to
your end users. The Solution Manager will automatically draw
the email addresses of the end users assigned to the roles you
used in the learning map. This makes the creation of an
announcement mail very easy.
13
After the end user training phase is finished, you can analyse
the results with the analysis button. The number of hits for
each learning map and ist documents as well as the feedbacks
and the ratings are stored here.
E-Learning Management Further Information

SAP Solution Manager -> Chapter: Creating Training Material and
Learning Maps
Related SAP Eduction Training

SAP Solution Manager SAP Tutors (eLearning for self-study):
SAP Solution Manager 3.2 Learning Map with iTutor on E-Learning
Management
General Information on ...

SAP Tutor: www.service.sap.com/SAPTutor
SAP Tutor for Solution Manager customers:
www.service.sap.com/SolutionManager --> Order Information
SAP Knowledge Transfer Optimization (KTO) Services:
www.service.sap.com/SolutionManager --> Order Information
--> SAP Tutor for SAP Solution Manager customers

SAP Solution Manager Roles
Replacement of existing SAP_SOLAR* roles by new
role concept
Back
SAP Solution Manager Roles

Changes to SAP Solution Manager roles
Business-oriented composite roles consisting of individual roles
Benefit:
Modular roles are easier to understand and change
SAP_SOLAR_ALL:
no longer shipped
SAP_SOLAR_PM:
replaced by SAP_SOL_PM_COMP
SAP_SOLAR_AC:
replaced by SAP_SOL_AC_COMP
SAP_SOLAR_BC:
replaced by SAP_SOL_BC_COMP
SAP_SOLAR_TC:
replaced by SAP_SOL_TC_COMP
SAP_SOLAR_RO:
replaced by SAP_SOL_RO_COMP
Do not use existing roles SAP_SOLAR* roles any longer!

For further information see SAPNet-R/3-Frontend note 625773
Note: Role changes available since SAP Solution Manager 3.1 SP 11.
Solution Monitoring:
User Interface
Back
Usability
Improved usability
(solution _manager, Operations, Solution Monitoring, System
Monitoring/Administration )
Redesign of user interface
Improved clarity and administration
Improved graphical display
Reduced number of screens
Restructured (ITIL compliant)
EarlyWatch Alert
Back
EarlyWatch Alert
Management Summary
Improved usability
Manual deactivation of automatic EarlyWatch Alert Download
Improved sending functionality EWA reports
Report Solution Monitoring for EWA activation
Usability and Documentation

Usability and Documentation of Service Sessions
(solution _manager, Operations Setup, Solution Monitoring,
EarlyWatch Alert)
Service session
Additional documentation for cascading alerts
Improved structure of checks and pushbuttons, direct Link to Application Help via
Pushbutton
Usability of SLR/EWA Overview

Usability of SLR and EWA Overview
(solution _manager, Operation, Solution Monitoring, Early Watch
Alert and Service Level Reporting)
Overview of EWAs and SL Reports
Improved administration of reports (sorting; archiving; processing)
Usability of Sending Functionality

Improved usability of Sending Functionality

Manual deactivation of automatic EWA download
data
(solman _directory, Operation, Solution Monitoring, Early Watch
Alert)

Report Solution Monitoring for EWA activation
Alert)
Management Summary
Improved usability and documentation of service sessions
Automatical initialization after SP update
Improved sending functionality of SL and EWA reports
Maintenance of Accounting Numbers and Profiles
Usability and Documentation

Usability and Documentation of Service Sessions
(solution _manager, Operations Setup, Solution Monitoring, Service
Level Reporting)
Automatic initialization after SP update
When new support packages or ST-SER addons is deployed, the session data will be
provided automatically.
A manually reset process with a backup before and restore after will not be necessary
anymore.
Service session
Additional documentation for cascading alerts
Improved structure of checks and pushbuttons, direct Link to Application Help via
Pushbutton
Usability of SLR/EWA Overview

Usability of SLR and EWA Overview
Overview of EWAs and SL Reports
Improved administration of reports (sorting; archiving; processing)

Improved usability of Sending Functionality
Maintenance of Accounting Numbers and Profiles

Maintenance of Accounting Profile
System Monitoring
Overview
Management Summary
Improved solution overview, graphical and list display
Improved usability and documentation of Setup Service Session
Possibility of monitoring EarlyWatch Alerts, SL Reports and Solution
Manager Jobs
CCMS connectivity between additional Central Monitoring Systems
(CENs)
Prerequisite for monitoring of Non-ABAP Components like Java Stack
6.40 with SAP Solution Manager
Usability
Improved usability
Overview display of alerts
New solution overview
Rearranged navigation with all monitoring features under the same header
Display of system monitoring alerts and system administration (CSA) tasks in
one graphic
Display of values in alert list
Solution Overview Overview Display of Alerts
Link to Alias:
solutionmanager
Detailed Legend
Condensed Solution
Overview
Tooltips with
detailed Alert
Information
Improved Display of Refresh

Information
Link to Solution
Directory
System Monitoring/Administration - Graphic
Display of all monitoring features under the

renamed header Solution Monitoring
System monitoring alerts

and CSA tasks in one
graphic
Improved
graphical display
Alert List
Display of values in alert list

Note:
The following information can be
displayed after corresponding
configuration in Setup System
Monitoring.
Messages about downloads for EWA
services
Status information about SAP
Solution Manager jobs
Results of EWA and SL Reporting
Usability
Improved Usability
(solution _manager, Operations Setup, Solution Monitoring, System
Monitoring)
Service Session
Improved structure of checks and pushbuttons, direct link to application help
via pushbutton
Overview EarlyWatch Alerts

Overview EarlyWatch Alerts
(solution_manager, Solution Overview)
The following information is displayed via Solution Overview or Graphic/CCMS
Results of the EarlyWatch Alert service
New Alert Type for

overdue Session Data
EWAs with
Ratings
Monitoring J2EE 6.40

Customer Solution Landscape
SAP
SAP R/3
R/3
SAP
SAP SCM
SCM
SAP
SAP BW
BW
SAP
SAP CRM
CRM
SAP
SAP EP6
EP6
SP02
SP02
SAP Solution Manager 3.2
Web
Web AS
AS
6.40
6.40
SAP
SAP EP6
EP6
SP03
SP03
ABAP Stack
JAVA Stack 6.20
JAVA Stack 6.40
IPC
IPC
Availability of J2EE monitoring
SAP Web AS 6.20 Java
SAP Web AS 6.40 Java
YES
NO
YES
YES (*)
(*) Available with additional Web AS 6.40 ABAP

in between
CCMS Connectivity
New Connection between different Central Monitoring Systems (CENs e.g.
SAP Solution Manager and CEN based on WebAS 6.40)
Possibility to check and maintain RFC connections via doubleclick on RFC name
SAT
SM_NW4CLNT700_READ
NW4
ST-SER 3.20
ST-PI
WebAS ABAP 6.20
WebAS ABAP 6.40
Solution Manager
CEN
Management Summary
New monitoring type Application Monitor for the monitoring of
application-related logs and key figures; in addition, it provides
individual customizable user exits
Extended background job monitoring capabilities (including monthly
scheduled jobs and consideration of the factory calendar)
Improved usability for setup and configuration
New SAP Solution Manager 3.2 graphical user interface (GUI)
Enhanced business process monitoring coverage
Usability
Usability
Improved Graphical Display
Functional Session Improvements

(solution_manager, Operations Setup, Solution Monitoring, System
Administration)
New monitoring type Application Monitor providing
Monitoring of application-specific key figures
Monitoring of due list logs (SAP R/3 SD)
Monitoring of MRP key figures (SAP R/3 MM/PP)
User exits that can be individually customized (ABAP report template
with documentation)
Extended background job monitoring capabilities

monthly scheduled jobs
consideration of the factory calendar
Central System Administration (CSA)
Central System Administration
Management Summary
Parallel processing of system administration tasks possible
Improved usability in service session and graphical UI
Flexible copy of customizing across solution landscapes
More detailed task frequencies available
Improved system performance
You can administrate your SAP systems faster
You get an improved flexibility in processing tasks
Parallel Processing of Tasks

Parallel Processing of System Administration Tasks
Administration and solution _manager, Operations, Solution
Monitoring, System Monitoring/Administration )
Parallel processing
Not only one CSA session for all systems within one Solution Landscape
system, but one service session per system
Performance improvement
Opening and processing tasks of only one system speeds up performance
Graphical access to dedicated system tasks

Through the graphic in the Operations area you have display and access to the
open tasks of dedicated systems
Usability
Usability Improvements
Display of tasks
Display of System Monitoring Alerts and System Administration Tasks in one
Graphic
Icons for CSA tasks signal
Todo with task list (see icon next to ABAP Server)
No todo/no task list available (see icon next to SAP Web AS ABAP)
Navigation into session via both task types possible
Usability
Usability Improvements
Administration)
Automatic migration
All CSA sessions will be copied to a new session when new support packages or ST-SER
addons will be delivered to customers. The old session data will be provided automatically.
By the creation of the new session, the new software will be used automatically.
A manual reset with a backup before and restore after will not be necessary anymore.
Service Session
Improved structure of checks and pushbuttons, direct link to application help via
pushbutton

Administration)
Copy of customizing across solution landscapes
'Session Customizing' can be copied now to and from CSA sessions across all SAP
Solution Manager solutions
Customizing can be distributed now from one system to all systems in a dedicated SAP
Solution Manager solution or to all systems in multiple solutions
Tab 'Copy Mode' allows for more flexible customizing copies (Copy Task Customizing
and/or User Defined Tasks)

Administration)
Implementation of SAP Authority Check for CSA Customizing
Functions
New function on session level: Delete ALL Task Logs of whole session
New manual Task Status Refresh Button in CSA session
Automatic Refresh of Alerts in Graphic and Task List
URLs can be called in User Defined Tasks
New Action Typ 'Others' for creating 'User Defined Tasks' who don't
need an Execution Button like a transaction
The Report 'Task Log History' can be created completely at all times
without doing any actions before and without setting 'ENTIRE VIEW'
The 'Company Specific Task Descriptions' of 'User Defined Tasks' are
displayed in the Check Instruction Text as well

Administration)
New Task Schedule Frequencies:
- every 1 hour
- every 2 hours
- every 4 hours
- every 6 hours
- every 8 hours
- every 10 hours
- every 12 hours
- every 24 hours
- every 1 week
- every 2 weeks
- every 3 weeks
- every 4 weeks

Upgrade
Support of Upgrade Projects with focus on
configuration, testing and E-Learning
Back
SAP Solution Manager in Upgrade Projects - Benefits
Savings in testing efforts and costs

Using the integrated suite, including Test Workbench functions
Reduction of costs for training material and end user

training
Process- and role-oriented creation of learning material
Easy deployment, flexibility of updating material anytime
Reduction of upgrade project risks

Via integration of SAP Upgrade Roadmap
SAP Solution Manager as central service delivery platform
SAP Solution Manager in Upgrade Projects - Details
Description
Note:
The following features are already available with SAP Solution Manager 3.1
SP 14.
Create new project type Upgrade
Automated system landscape reporting for source system landscape
Automated generation of upgrade IMGs in satellite systems
Automatically identify upgrade-relevant IMG settings and set in scope
for configuration (SOLAR02)
Arrange upgrade testing via integrated Test Workbench
Create upgrade delta material for end users
Assign training material according to end user roles
Create role-specific Learning Maps
Upgrade Overview Graphic

Upgrade
Upgrade Roadmap
Roadmap
Project
Preparation
Upgrade
Blueprint
Define
Define upgrade
upgrade
project
project
Define
Define exist./to-be
exist./to-be
core
core processes
processes
Analyze
Analyze as-is
as-is
IT
IT landscape
landscape
Verify
Verify existing
existing
testing
testing material
material
System
System
Landscape
Landscape
Reporting
Reporting
Identify
Identifyrelease
release
process
processand
and
function
deltas
function deltas
Upgrade
Realization
Final
Preparation
for Cutover
Production
Cutover & Support
Configure
Configure new
new
processes
processes
Test
Test processes
processes
Delta
Delta training
training
Solution
Solution
Upgrade
Upgrade
Compon.
Compon. upgrade
upgrade
IMGs,
IMGs, Identify
Identify
upgrade-relevant
upgrade-relevant
config.
config. settings
settings
Plan
Planand
and execute
execute
tests
tests
Create/use
Create/usee-Learning
e-Learning material/
material/
Learning
Learning Maps
Maps
SAP Solution Manager Supporting upgrade features

Issue
Issue Tracking
Tracking // Monitoring
Monitoring // Reporting
Reporting
Upgrade System Landscape Reporting

System Landscape Analysis
(System Landscape Maintenance, menu: Utilities -> Analysis)
Identify upgrade-relevant system data, such as key system
information, DB release, SP level by software component
Upgrade Project Administration

Generate upgrade IMG views / Identify upgraderelevant IMG settings
(Project Administration, IMG Projects tab)
(1) Create View button: Create Upgrade IMG views
(2) Distribute Upgrade Flag button: Determine upgrade-relevant IMG
settings
Distribute Upgrade Flag
Upgrade Configuration
Set upgrade-relevant IMG settings in scope
(Configuration, Configuration tab, Upgrade Flag column)
Automatically retrieved settings can be overruled manually
Perform accelerated upgrade-/delta customizing
Upgrade Configuration
Create upgrade delta material for end users
(Configuration, Learning Materials and End User Roles tab)
Process- and role-oriented assignment of learning material
Reuse of existing material possible
Upgrade Learning Map Builder

Create role-specific learning maps
(Learning Map Builder, transaction: SOLAR_LEARNING_MAP)

Simply use Drag&Drop to create learning map
Easily deploy learning map to end users
Use end user feedback to improve learning map
Upgrade Additonal Information

Usage Guide
SAP Solution Manager Usage Guide for Upgrade
Projects (accelerator in Upgrade Roadmap)
English Version (to come)
German Version
Adapted SAP Upgrade Empowering material
Articles
Baseler, Doreen:
DE: Auf dem neuesten Stand. SAP Solution Manager: UpgradeUntersttzung aus einer Hand. SAPInfo Nr. 119
Link zum Online-Artikel

EN: Every Step of the Way. SAP Solution Manager:
SAP Solution Manager: upgrade support from a single source.
SAPInfo No. 119
Link to online-article
Baseler, Doreen (planned Q1/2005, SAP Insider)

Upgrade Support with SAP Solution Manager
NEW with SAP Solution Manager 3.2:

Back
Management Summary
Change Request Management provides an infrastructure that
supports you in adapting your solution to changed requirements
from a single point of access. It provides
Comprehensible documentation of planned and implemented changes
and their ramifications
Increased efficiency of change management projects
Minimized business disruptions
Tracking and auditability
ITIL compliance
Benefits in Detail
Comprehensible documentation of planned and implemented
changes and their ramifications
Complete coverage from Change Request to technical transports
Detection of impact on business process and system infrastructure
Improved efficiency of change management projects

Workflow support
Reduce workload of IT specialists
Integration of back-office functionality (controlling, workforce
management, )
Minimize business disruptions

Avoiding incidents with productive impact
Early detection of risks
Higher quality of execution of change
Change Request Management Process in Detail

SAPs approach to application management includes all types of application changes
Implementation and upgrade projects
Periodic maintenance
Emergency corrections
ITIL-Scenario Change Management

Registration and
Classification
Monitoring and
Planning
Approval
Building
Authorization and
Implementation
Evaluation / Post
Implementation Review
Change
Change
ManageManagement
ment
Change
Monitoring
Testing
Implementation
Program/
Program/
Project
Project
ManageManagement
ment
Change Request Management Urgent Correction

Support
Message
Requester
Feedback

Change
Request
Change
Manager
PRD
Developer
Controlled transports
Change
Document
Transport
administration
Tester
QAS
Controlled transports
IT Operator
Status
update
DEV
Change Request Management: Players

Business Blueprint
System Landscape
Maintenance

Project
Test cases
Documentation
Training
cProjects
Service Desk
cProject
Testing
Configuration
SAP Change Manager

Task List
System and
transport
configuration
Transport
Tracking
System Landscape
SN
CR
Transport Management System
DEV
QAS
PRD
IMG Project
CTS Project
CTS Project
CTS Project
CD
Our Approach to Application Management

Includes All Types of Application Changes
Strategy for
GROWTH
SAP Application Management

Requirements
Implementation
Upgrades
Continuous Business
Improvements
Ability to
EXECUTE
Optimize
Design
Operate
Build
Deploy
Embedded in SAP Solution Manager
The SAP Solution Manager supports

Urgent correction tasks (ad-hoc changes)
Maintenance tasks (e.g. support packages)
)
Project tasks (e.g. implementation, upgrades) *
*) To be delivered later in 2005
Change Types: Urgent Correction Task

An urgent correction task is a measure that must be done very
quickly as production is jeopardized.
A Change Manager classifies a Change Request as an urgent
correction task in the Service Desk of the SAP Solution Manager.
Operational tasks are automatically performed by means of
Service Desk activities.
Urgent correction tasks can be tracked.
Change Types: Maintenance Task (Not in Ramp-up)

A Change Manager classifies a Change Request as a Maintenance
task in the Service Desk of the SAP Solution Manager.
Operational tasks are performed automatically by means of
Service Desk activities.
Consistency of maintenance tasks and urgent correction tasks is
managed automatically.
Maintenance tasks can be tracked.
Change Types: Project Task (Not in Ramp-up)

A Change Manager classifies a Change Request as a Project task
in the Service Desk of the SAP Solution Manager.
A project plan is defined in cProjects.
Project process structure is defined in the Blueprint and
Configuration phases of the SAP Solution Manager.
Project Task Schedule and Tracking are generated in the SAP
Change Manager.
Project reflected to one or multiple CTS projects in one or
multiple systems.
Change Request Management - Roles
Requester
creates an error message or a Change Request

directly (e.g. as in idea management)
Change Manager
is the central role in Change Request Mgmt. He

categorizes and approves Change Requests.
Change Advisory
Board
is the Steering Committee when changes like

upgrade or new implementations are concerned.
Developer
implements a change, sets status in the Change

Document and hands over to the Tester.
Tester
tests a change, sets status in the Change Document.
IT Operator
takes care of software logistics.
Standard Scenario: Urgent Correction Process

SAP Solution Manager Change Request Management
Change Administration
Problem Message
bRequester
Change Logistics
Open
In process
Task plan
Implement change
(Rejected)
Change Request
bChange
Manager
Approved
Release change
Realized
Import change (QAS)

Change Document
Open
In process
bDeveloper
cTester
Test change
To be tested
Succ. tested
Import change (PRD)
Productive
dOperator
Confirmed
Complete task plan
Copyright 2004 SAP AG. All Rights Reserved

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express
permission of SAP AG. The information contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other
software vendors.
Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.
IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries,
pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or
registered trademarks of IBM Corporation in the United States and/or other countries.
Oracle is a registered trademark of Oracle Corporation.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered
trademarks of Citrix Systems, Inc.

HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C, World Wide Web Consortium,
Massachusetts Institute of Technology.

Java is a registered trademark of Sun Microsystems, Inc.
JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and
implemented by Netscape.
MaxDB is a trademark of MySQL AB, Sweden.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein
as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other
countries all over the world. All other product and service names mentioned are the trademarks of their respective
companies. Data contained in this document serves informational purposes only. National product specifications may vary.
These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated
companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group
shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and
services are those that are set forth in the express warranty statements accompanying such products and services, if any.
Nothing herein should be construed as constituting an additional warranty.

SAP Solution Manager Product Management Sap Ag

Transféré par

Informations du document

Titre original

Copyright

Formats disponibles

Partager ce document

Partager ou intégrer le document

Options de partage

Avez-vous trouvé ce document utile ?

Ce contenu est-il inapproprié ?

Droits d'auteur :

Formats disponibles

SAP Solution Manager Product Management Sap Ag

Transféré par

Droits d'auteur :

Formats disponibles

SAP Solution

SAP Solution Manager

Usage Scenarios & Function Areas

Infrastructure SAP Solution Manager

Implementation and Distribution

SAP AG 2004, SAP Solution Manager 3.2 / 2

Usage Scenarios & Function Areas

New SAP Solution Manager Role Concept

Change Request Management

SAP AG 2004, SAP Solution Manager 3.2 / 3

Functional News at a Glance

System Landscape Maintenance - Overview

SAP AG 2004, SAP Solution Manager 3.2 / 5

Maintenance of system components - Details

SAP AG 2004, SAP Solution Manager 3.2 / 6

System Components (1)

SAP AG 2004, SAP Solution Manager 3.2 / 7

System Components (2)

SAP AG 2004, SAP Solution Manager 3.2 / 8

Maintenance of logical components - Details

SAP AG 2004, SAP Solution Manager 3.2 / 9

Logical Components (1)

SAP AG 2004, SAP Solution Manager 3.2 / 10

Logical Components (2) use in projects

SAP AG 2004, SAP Solution Manager 3.2 / 11

Logical Components (3) use in solutions

SAP AG 2004, SAP Solution Manager 3.2 / 12

SAP AG 2004, SAP Solution Manager 3.2 / 13

e.g. system graphic

e.g. server graphic

SAP AG 2004, SAP Solution Manager 3.2 / 14

System Landscape Analysis - Details

SAP AG 2004, SAP Solution Manager 3.2 / 15

System Landscape Analysis

SAP AG 2004, SAP Solution Manager 3.2 / 16

System Landscape Maintenance Further Information

Related SAP Education Training

Product Management Contact

Functional News at a Glance

Map data from the Solution Directory to projects

SAP AG 2004, SAP Solution Manager 3.2 / 18

Solution Directory - Overview

Solution Directory - Details

Defining business scenarios and all relevant data

For more information see:

SAP AG 2004, SAP Solution Manager 3.2 / 21

SOLUTION DIRECTORY STRUCTURE: shows

SELECTION HELP: to choose whether to

STATUS COLUMN: to set the status for

For more information see:

SAP AG 2004, SAP Solution Manager 3.2 / 22

For more information see:

Solution Directory Further Information

Related SAP Eduction Training

SAP AG 2004, SAP Solution Manager 3.2 / 24

Functional News at a Glance

SAP AG 2004, SAP Solution Manager 3.2 / 25

SAP Solution Data Manager - Overview

Supply multiple SAP Solution Manager systems with data.

SAP Solution Data Manager/SDCCN - Details

SAP Solution Data Manager/SDCCN

SAP AG 2004, SAP Solution Manager 3.2 / 28

SAP Solution Data Manager/SDCCN - Overview Graphic