UPHL Proposal

PROPOSAL FOR
Establishing the Union Parishad Help Line for Promotion of Services and
Local Governance
BANGLADESH POLICY REFORMS FOR LOCAL GOVERNANCE
PEOPLES REPUBLIC OF BANGLADESH
SUBMITTED TO
The World Bank Office Dhaka
E-32, Agargaon, Sher-e-Bangla Nagar
Dhaka 1207, Bangladesh
Submitted By
Submission Date: September 13, 2011
Page |2
CONTACT
SYNESIS IT LTD
..:: Bangladesh Office ::..

ICT INCUBATOR
BSRS BHABAN, LEVEL 3 (EAST)
12 KAWRAN BAZAR, DHAKA
1215
Phone: 06662604170
Fax: (880) 2 8153797
Web: www.SynesisIT.com.bd
Email: sac@SynesisIT.com.bd
Page |3
Technical Proposal Submission Form
Date: September 13, 2011
To:
The World Bank Office Dhaka

E-32, Agargaon, Sher-e-Bangla Nagar
Dhaka 1207, Bangladesh
Reference: Selection# 1045020/ Establishing the Union Parishad Help Line for Promotion of Services
and Local Governance
Dear Sir/Madam:
We the undersigned, offer to provide the consulting services for Establishing the Union
Parishad Help Line for Promotion of Services and Local Governance with your Request for Proposal
dated September 04, 2011. We are hereby submitting our Proposal, which includes the Technical
Proposal and the Financial Proposal.
We hereby submitting our Proposal in association with: N/A
We also confirm that the Government of Bangladesh has not declared us, or any sub
consultants for any part of the Contract, ineligible on charges of engaging in corrupt, fraudulent,
collusive or coercive practices. We furthermore, pledge not to indulge in such practices in competing
for or in executing the Contract, and we are aware of the relevant provisions of the Proposal
Document.
We understand you are not bound to accept any Proposal you receive.
We remain,
Yours Sincerely
Authorised Signature
[in full and initials]
Name and title of
Signatory
Shohorab Ahmed Chowdhury

Managing Director, Synesis IT Ltd.
Name of Firm
Synesis IT Ltd.
Address
ICT Incubator
BDBL Bhaban, Level 3
12 Kawran Bazar, Dhaka 1215
Page |4
TABLE OF CONTENTS
i.
Technical Proposal Submission Form
ii.
Table of Contents
CHAPTER 1: 1. Consultants Organization and Experience......................................................6-29

1.1
1.2
1.3
1.4
A - Consultants Organization..................................................................................................... 7
B - Consultants Experience....................................................................................................... 16
C - On the Terms of Reference................................................................................................... 28
D - On Counterpart Staff and Facilities....................................................................................... 29
CHAPTER 2: Description of Approach, Methodology and Work Plan.....................................30-63

2.1 Understanding of the Project......................................................................................................
2.1.1 Dissemination of Information through TV Commercials.......................................................
2.2 Proposed Solutions....................................................................................................................
2.2.1 Synesis Philosophy towards designing a System................................................................
2.2.2 Proposed Technological Architecture...................................................................................
2.2.3 Proposed UPHL Network & Communication Architecture....................................................
2.3 Features And Benefits................................................................................................................
2.4 Project Management Approach..................................................................................................
2.4.1 Project Initiation....................................................................................................................
2.4.2 Project Planning...................................................................................................................
2.4.3 Project Execution.................................................................................................................
2.4.4 Project Monitoring and Control.............................................................................................
2.4.5 Project Closure.....................................................................................................................
2.5 Software Development Lifecycle................................................................................................
2.5.1 Requirements Analysis.........................................................................................................
2.5.2 System Design.....................................................................................................................
2.5.3 Development and Coding.....................................................................................................
2.5.4 Quality Assurance and Testing.............................................................................................
2.5.5 Training.........................................................................................................................
2.5.6 Deployment..........................................................................................................................
2.5.7 Maintenance and Support services......................................................................................
2.6 Software Quality Management Life Cycle...................................................................................
2.7 Supporting Process....................................................................................................................
2.7.1 User Experience Design......................................................................................................
2.7.2 Risk Management Process..................................................................................................
2.7.3 Configuration Management..................................................................................................
2.7.4 Documentation Process.......................................................................................................
2.7.5 Issue Management and Problem Resolution.......................................................................
2.7.6 Communication Process......................................................................................................
31
31
31
31
33
34
37
38
39
39
40
40
41
43
44
45
46
48
50
51
53
55
56
56
57
58
59
62
63
CHAPTER 3: General Project Organization............................................................................64-79

3.1 Project Organization...................................................................................................................
3.1.1 Project Management Unit.....................................................................................................
3.1.2 Requirements Analysis Unit.................................................................................................
3.1.3 System Design Unit..............................................................................................................
3.1.4 Development Unit.................................................................................................................
3.1.5 QA and Test Unit..................................................................................................................
3.1.6 Implementation Unit.............................................................................................................
3.1.7 Training Unit.........................................................................................................................
3.1.8 Support and Service Unit.....................................................................................................
3.1.9 Marketing Unit......................................................................................................................
3.2 Work Plan
..........................................................................................................................
65
65
66
66
67
67
67
68
68
68
69
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3.2.1
3.2.2
3.2.3
3.2.3.1
3.2.4
Introduction ..........................................................................................................................
Work Schedule.....................................................................................................................
Organization and Staffing Schedule.....................................................................................
Organization of the Team.....................................................................................................
Staffing Schedule.................................................................................................................
69
70
73
73
79
CHAPTER 4: Team Compositions, Task Assignments, Summary of CV Particulars and Curriculum

Vitae for Proposed Professional......................................................................80-193
4.1 Introduction
.......................................................................................................................... 81
4.2 Team Composition, Task Assignments, Summary of CV Information......................................... 82
4.3 Curriculum Vitae for Proposed Professional Experts.................................................................. 88
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CHAPTER 01
1.
Consultants
Organization and
Experience
Page |7
1.1 A - Consultants Organization
COMPANY OVERVIEW
Synesis IT Ltd. is a one of the leading IT company of Bangladesh which provides Secure, Scalable,
On-Demand Application System and Data Access Solutions with the slogan of Innovate, Integrate
and Differentiate to help its clients worldwide to improve their business performance. It is also an
IT Enable Service (ITES) provider in the domain of Call Center as well as e-Commerce Portal
business. Synesis IT is a Microsoft Certified Gold Partner and it has also partnership with IBM,
Cisco, Citrix, Oracle, Avaya etc.
As a provider of outstanding technology solution and management consultancy through Information
Technology, Synesis IT bridges the gap between performance and corporate vision around the world.
From its inception in Bangladesh on 2006, Synesis IT has achieved very positive response from
market in providing business solution to major corporate houses and manufacturing industries,
offering services through ERP solution, web portal and call center and guiding market place getting
more return on IT investment through its consultancy services. Synesis is also doing outsourcing jobs
especially for US market in collaboration with Synesis IT Inc.
Synesis is attaining a very positive response from the market with its strong product line Synesis
Synergy ERP. Due to its customer centric approach and strong after sales services delivering
business value, within a very brief period, Synesis IT achieved many valued clients (more than 100) in
public sector, private sector along with international organizations and NGOs.
Synesis has gained a notable recognition in Bangladesh and abroad in the continuously increased ecommerce domain with its portals ranging from real estate (RehabHousing.com), to health services
(BDHealth.com).
Synesis is also managing a Medical Call Center providing Health Services in collaboration with
Banglalink-an Orascom Telecom Company, one of the leading cell phone operators in Bangladesh.
Synesis IT has complete expertise and proven experiences working in Oracle Technology, Microsoft
Technology, Open Sources, Java and J2EE, Call Center and E-Commerce Solution. Synesis has a
good number of professional who has expertise and certification on MS Dynamics CRM, GP and AX
All tasks are lead by 112 industry leading professionals (1 CISA, 1 PMP, 15 OCP, 4 SCJP, 6 MCP, 3
CCNA, 30 Doctors for Medical Call Centers etc.) distinguished by their functional and technical
expertise combined with their hands-on experience, thereby ensuring that our clients receive the most
effective and professional service.
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1.1.1
SYNESIS IT AT A GLANCE
BASIC INFORMATION
Name of the Firm
Synesis IT Ltd.
Mission
To make technology an asset for business houses.
Vision
To become the best customer centric IT Company in home and abroad.
Corporate Guiding
Synesis does not work for IT, Synesis makes IT work for you and your business
Principles
by reducing Total Cost of Ownership to make ROI significantly higher.
Innovate. Integrate. Differentiate. Synesis innovates new ideas, then integrates it
Business Philosophy
with business and finally customer differentiates the value.
Business Domain
Software Development and IT Enable Services Provider
Global Incorporation
Since 1999
Local Incorporation
Since 2006
8 Places Around the World i.e. New York, San Francisco, Chicago, Houston,
Business Operations
Toronto, Amsterdam, London and Dhaka
Synesis IT has 112 professionals, among them, more than 1 CISA, 1 PMP, 5
Manpower
MCP (Microsoft Certified Professions), 15 OCP (Oracle Certified Profession), 2
SCJP and 4 MCBSS and 2 CCNA
Synesis is a Microsoft Certified Gold Partner and it has also partnership with
International Associates
IBM, Cisco, Citrix, Oracle, Avaya and so on.
1. Microsoft Certified Managed Partner
2. Microsoft Certified Gold Partner
3. Citrix Solution Advisor
Vendor Certification
4. Member of Oracle Partner Network
5. IBM Business Partner
6. BASIS Member
Client
Local: more than 90, Foreign: more than 80
Office Space
4,500 sft
LEGAL INFORMATION
Trade License
Type of Organization
Paid-Up Capital
Authorized Capital
Registration No.
TIN
VAT Registration No.
Name of the Bankers
Call Center License
No.
BASIS Membership
No.
Corporate Address
Tel
Fax
Email
Web
Under the act of Dhaka City Corporation Ordinance , 1983, section 63

Private Limited Company
1 Crore
10 Crore
149000 8779
226-200-1061/C-80
5061019872
IFIC Bank
BTRC/LL/CC(204)Synesis/2008-196
10-428/(98)
ICT Incubator, Level 3 (East), BDBL Bhaban, 12 Kawran Bazar, Dhaka
-1215
(880) 2 9115222, 9139411
(880) 2 8153797
info@SynesisIT.com.bd
http://www.SynesisITLtd.com
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PRODUCT AND SERVICES

Synesis IT has complete expertise and proven experiences working in Oracle
Technological
Technology, Microsoft Technology, Open Sources, Java, Call Centre Solution
Expertise
and E-Commerce Solution.
Public Sector, Private Sector, e-Governance, Health Care, Financial Institute,
Industry Expertise
Education, Defense, Telecom, Energy and Power, Garments, Textiles and so
on.
Product Expertise
ERP, HRMS, IAS, CRM, E-Commerce, Financial Accounting.
Service Expertise
Infrastructure, Mobility, System Integration, Communication and Call Centre.
Support Services
24 hrs in a day and 7 days in a week since.
Synesis IT owned two biggest web portal in the respective domain which are
as follows:
Web Portal
www.RehabHousing.com (Complete Information Bank of Housing Industry)
www.BDHealth.com (Complete Health Information Repository of Bangladesh)
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1.1.2
BUSINESS FOCUS
Busines
s
Solution
Custom
App
Dev
ERP
Implementati
on
EComm
erce
RehabHous
ing.com
BDHealth.c
om
Call
Center
Healthlink789
CUSTOMISED APPLICATION DEVELOPMENT

1. MANAGEMENT INFORMATION SYSTEM (MIS)
Synesis IT also develops MIS system used to refer to the group of information management
methods tied to the automation or support of human decision making, e.g. Decision Support
Systems, Expert systems, and Executive information systems.
2. BUSINESS PROCESS AUTOMATION
Synesis IT helps organization with Business Process Automation and Business Process ReEngineering to provide functionality that increases productivity by reducing manual processes.
By creating flexible automated business processes organizations of all sizes can realize the
following benefits:
Greater consistency and conformity in applying business rules
Increased Revenue and Reduced Cost
Optimize process cycle time
Transparent, reliable, effective, efficient and compliance system
Optimization of automation by eliminating tedious manual processes
Support for compliance initiatives due to greater control and easily accessible audit
trails
Increased accountability through administrator visibility into past activities and current
status
Higher productivity that results in increased throughput/reduced cycle times

ENTERPRISE RESOURCE PLANNING (ERP)
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Synesis IT has experience of developing and implementing ERP for last 7 years. In Bangladesh
Synesis IT is supporting client with its own ERP called Synesis Synergy ERP. It is a first locally
developed ERP implementer in BD Telecom industry. Synesis IT business consultants and
technologists are comprehensively versed in the design, implementation and customization of
Enterprise Resource Planning (ERP) applications.
E-COMMERCE
Synesis has two E-Commerce portals which are largest site in Bangladesh in their respective field.
1. www.RehabHousing.com (Complete Information Bank of Housing Industry)
2. www.BDHealth.com (Complete Health Information Repository of Bangladesh)
A complete health information

repository of Bangladesh containing
more than 6 million records
BDHealth.com is the first medical
web portal in Bangladesh that
captures and promotes the gamut of
health related issues. The mission is
to provide the people of Bangladesh
with 24 hours world class health care
information. It aims to enable the
people to take more informed
decision regarding their health.
Bdhealth.com is a cross platform of
general people and healthcare
information.
CALL CENTER
Synesis IT has launched Health Information Dissemination and Medical Counseling Services around
the county through a call center in collaboration with Banglalink very recently.
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Healthlink is a Medical Call Center that provides "Live Medical Answering Services" at all hours of the
The objective of this service is to provide Medical Advices and Consultation (First Aid, Common Ailmen
1.1.3
ORGANIZATION CHART
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1.1.4
RESOURCES AND LOGISTICS
Linux Servers
Windows Server
Linux Workstation
IBM Server
Test Environment (Volume and
Load Testing) with High end
Server
Oracle Database Server for
Development
Data Center
Windows Workstation
Cisco PIX Firewall
Cisco Router
Gigabit Switch
Laptop
Exchange Server
Mail Server
VPN Server
High Speed Internet Connectivity
Vehicle
Printer
Barcode Scanner
Time Attendance Devices
A/C
5
8
5
3
1
2
1; Located in NY, USA
90
2
1
2
10
1
2
2
768 kbps
2
6
2
2
12
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Generator
Fibre Optic Backbone
Conference Room
Power Interruption
Scanner
PABX Connection
Land Phone Line
IP Phone (License)
Projector
Knowledgebase Resources
2
95 workstations connected each other.
1
0.1% since office is located at ICT Incubator, Dhaka.
2
24
5 (Dedicated)
12
2
One Library of more than 1000 books and Online E- Library
Access
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1.1.5
SKILL INVENTORY
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1.1.6
SUCCESS STORY/ACHIEVEMENTS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
Becomes Microsoft Certified Gold Partner in 06

Participated C3 Expo 06 at USA
Launched Synergy ERP at NY Expo 06
Launched largest Real Estate Portal of Bangladesh (RehabHousing.com) in 06
First penetration of Synesis HRMS into Health Care Industry in 06
Awarded to join RDP offered by Microsoft held in Washington in 07
Launched Healthlink789 in 08, a Medical Call Center, jointly operated by Banglalink (a
leading Telco operator in Bangladesh) and Synesis IT
First locally developed ERP implementer for Bangladesh Telecom industry in 07
Launched largest Health Portal of Bangladesh (BDHealth.com) in BASIS Expo 07
First penetration into Power Sector Industry in 07
Becomes pioneer to open an online market place for Real Estate Industry in 07 by offering
direct sales leads to the property houses of Bangladesh
Provided total technical supports to publish medical admission results of Bangladesh
through web-portal in 08
First penetration into Education Sector in 07
Recognized as the leading Small Business Solution Specialist in Bangladesh by Microsoft
in 07
Successful completion of an integrated web based Record and Pay Management System in
08 which automates the whole HR, Payroll and Accounting Process of all Officers and
Soldiers of Bangladesh Army across and outside the country
Pioneer in introducing Hosted Website Solution Package for Real Estate Industry of
Bangladesh in 08
Developed a comprehensive web portal (dghs.gov.bd) in 08 for Directorate General of
Health Services (DG Health) through which more than 5 thousands health facilities of
Bangladesh are connected together for disseminating clinical and non-clinical information
Selected for SEMSA (South Europe meets South Asia) in 08, a match-making event
organized by Ceylon Chamber of Commerce financed by European Commission
First penetration of Synergy ERP into the Garments and Textile industry in 08
Successful completion of record automation project of Bangladesh Rifles (BDR) in 08 and
signed a contract in 09 for Pay automation that will facilitate to fully automate the pay
systems of all staffs of BDR across the country
Launched a complete package of Financial Solution Synergy Financials in 08 for
export/import oriented business houses
First penetration of Synergy HRMS into the Banking Sector in 09
Launched IDOCL Process Automation Project in 09
Lunched De-Centralized EMIS Software for Directorate of Secondary and Higher
Education (DSHE) in 09
Launched Web Based Application Software for Process Automation of Postal
Directorate of Bangladesh Post Office in 09
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1.2B - Consultants Experience
1.2.1 EXPERIENCES IN SIMILAR PROJECTS

Sample Similar projects are given hereafter:
Project Name
Project Description:
The objectives of the
proposed software
are to provide Call
Center Solution for
the Call Center
Agents of HealthLink
789.
Project Period
Client Name
Technology Used
Healtlink789- Call Center System
2008 ongoing
Synesis IT
Database: MySQL
Development Language : PHP
OS : Linux
Services Provided by Synesis IT Ltd.:
Requirement Analysis: The process involved requirements identification, requirements analysis,
requirements specification, requirements communication and critical analysis of the success of
the project.
System Design & Application Development: Following activities are done during the analysis &
development phase, establish Integrated Development Environment, establish Database
Environment, design Software Architecture and User Interface, and develop the web application.
QA & Testing: This process covered development of QA Plan, Test Plan. Unit testing and system
integration testing were done in this phase.
Deployment: In this phase the software was implemented in the client side and user testing and
acceptance were done. Link between Banglink and Synesis IT via SS7 E1 done.
Documentation: Each phase of the project delivered project document as Software
Requirements Specification (SRS), System Design Report, Training Plan, User Manual, Project
Status Report.
Training: Synesis IT Ltd. has provided adequate training at a time in a specified location for the
transfer of knowledge and proper using of software to the client. Training manuals were prepared
for using the application as well as for administering the application.
Maintenance & Support Service: Synesis IT provided Support Services which helped to keep
P a g e | 18
organizational environment operating at peak performance. Based on the service package client
choose Synesis ITs professionals was available 24x7 to support clients needs for continuous
system availability.
Project Name
Healtlink789- Content Management Systems
This web portal is the
Information & content
management system
for HealthLink789
Project Period
Client Name
Technology Used
2008 ongoing
Synesis IT Ltd
Database: Oracle 10g

Development Language : J2EE/JSP
OS : Linux
Services Provided by Synesis IT Ltd.
Business Process Study: The process involved requirements identification, requirements
analysis, requirements specification, requirements communication and critical analysis of the
success of the project. The study was conduct to find out actionable, measurable, testable
business needs or opportunities, and defined to a level of detail sufficient for system design.
System Design & Application Development: System Design & the Web Application
Development process specifies each component with their properties that were identified in SRS.
Following activities are done during the analysis & development phase, establish Integrated
Development Environment, establish Database Environment, design Software Architecture and
User Interface, and develop the web application.
Deployment, Hosting: In this phase the software was implemented in the client side and user
testing and acceptance were done. Hosting were done for the application.
Requirements Specification (SRS), System Design Report, Training Plan, User Manual, and
Project Status Report.
P a g e | 19
Project Name
proposed software are
to provide Call Center
Solution for the support
executives of
TenderBazar.com.
Project Period
Client Name
Technology Used
Call Center for TenderBazar.com Support Agents
2010 2011
TenderBazar.com
Database: MySQL
Development Language : PHP
OS : Linux
testing and acceptance were done. Hosting were done for the application.
Status Report.
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Project Name
proposed software
are to provide IP
Telephony Solution
for Chittagong Online
Ltd(COL).
IPTSP Solution for COL
Project Period
2011 Running
Client Name
Chittagong Online Ltd(COL)
Back end: PHP, Oracle 10g; OS: Linux
Technology Used
testing and acceptance were done. Hosting were done for the application. Link between M&H
and COL IT via SS7 E1 done.
Status Report.
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1.2.2 PROJECT DATA SHEET
Assignment Name: Implementation &
Deployment of ERP for TeleTalk
Assignment Location within Country: House #
41, Road # 27, Block A, Banani, Dhaka -1213
Name of Client:
TeleTalk Bangladesh Ltd.
Start Date
Completion Date
(Month/Year)
(Month/Year)
August, 2007
October, 2008
Country: Bangladesh
Duration of Assignment (Months): 14

Months
Professional Staff provided by your
Organization: Project Manager, Business
Analyst, System Analyst, Analyst
Programmer, Graphics Designer, QA Expert,
Test Engineer, Implementation Engineer
Lead Instructor, Documentation Engineer
No. of Staff: 15
No of Person-Months: 120 Person-Months
Name of associated Consultants. If any: N/A
Cost of the Project: 9,90,000 BDT
Name of Senior Staff (Project Director/ Coordinator, Team Leader) Involved and Functions
Performed: Shohorab Ahmed Chowdhury, Project Manager
Detailed Narrative Description of the Project:
The ERP customized and implemented for TeleTalk contains the following modules:
Office Automation System
Human Resource Management System
PF & Payroll
Inventory
Marketing
Production
Financial Accounting
The system supports web based three tier architecture model, Service Oriented Architecture,
RBAC compliant, Data encryption facilities with MD5, SSL; unlimited concurrent user handling
capability; user friendly, easily customizable; Strong backup & recovery facilities. The
technology used in this application are Oracle 10g Database, Oracle 10g Application Server,
Oracle Developer Suite, Oracle Jdeveloper, Java, Internet Explorer or Compatible Browser and
Oracle 10g Data Guard
Detailed description of Actual Services Provided by your Staff:
Business Process Study: The process involved requirements identification,
requirements analysis, requirements specification, requirements communication and
critical analysis of the success of the project. The study was conduct to find out
actionable, measurable, testable business needs or opportunities, and defined to a level
of detail sufficient for system design.
System Design & Application Development: System design & development
process specifies each component with their properties that were identified in SRS.
Following activities are done during the analysis & development phase, establish
Integrated Development Environment, establish Database Environment, design
Software Architecture and User Interface and develop Unit Testing process.
QA & Testing: This process covered development of QA Plan, Test Plan. Unit Testing
and system integration testing were done in this phase.
Implementation and Deployment: In this phase the software was implemented in
the client side and user acceptance testing was done.
Requirements Specification (SRS), System Design Report, Training Plan, User Manual
and Project Status Report.
Data Entry: Supervision of data entry and supporting in system data entry
Training: Synesis IT Ltd. has provided adequate training at a time in a specified
location for the transfer of knowledge and proper using of software to the client.
Training manuals were prepared for using the application as well as for administering
the application.
Maintenance & Support Service: Synesis IT provided Support Services which helped
to keep organizational environment operating at peak performance. Based on the
P a g e | 23
service package client choose Synesis ITs professionals was available 24x7 to support
clients needs for continuous system availability.
Firms Name:
Synesis IT Ltd.
Authorised
Signature:
Assignment Name: Design, development,
Implementation, Hosting, Domain Registration &
Training of PGCB web based MIS System.
Assignment Location within Country:
IEB Building(4th floor), Ramna ,Dhaka-1000
Name of Client:
Power Grid Company of Bangladesh Limited
Start Date
Completion Date
(Month/Year)
(Month/Year)
January, 2008
June, 2008
Country: Bangladesh
Duration of Assignment (Months): 6 Months

Programmer, Web Developer, Graphics
Designer, QA Expert, Test Engineer,
Implementation Engineer Lead Instructor
No. of Staff: 18
PGCB was established in1996 as an outcome of the restructuring process of power sector in
Bangladesh for establishing commercial environment to increase efficiency, accountability. For
managing its voluminous operations and huge resources in a more organized and efficient
manner PGCB has decided to implement an web based MIS application in the organization. The
web based MIS application of PGCB contains:
Design of content management
Design an interactive and dynamic web based MIS application
Integration the system with existing PGCB website
Webhosting and Domain Registration
Provide training and necessary documents for PGCB personnel
Warranty and Support Services
analysis, requirements specification, requirements communication and critical analysis of
the success of the project. The study was conduct to find out actionable, measurable,
testable business needs or opportunities, and defined to a level of detail sufficient for
system design.
Development process specifies each component with their properties that were identified in
SRS. Following activities are done during the analysis & development phase, establish
Integrated Development Environment, establish Database Environment, design Software
Architecture and User Interface, develop the web application
QA & Testing: This process covered development of QA Plan, Test Plan. Unit Testing and
system integration testing were done in this phase.
Deployment, Hosting & Domain Registration: In this phase the software was
implemented in the client side and user testing and acceptance were done. Hosting and
Domain Registration were done for the application.
Requirements Specification (SRS), System Design Report, Training Plan, User Manual,
Data Entry: Supervision of data entry and supporting in system data entry
Training: Synesis IT Ltd. has provided adequate training at a time in a specified location
for the transfer of knowledge and proper using of software to the client. Training manuals
were prepared for using the application as well as for administering the application.
P a g e | 24
Maintenance & Support Service: Synesis IT provided Support Services which helped to
keep organizational environment operating at peak performance. Based on the service
package client choose Synesis ITs professionals was available 24x7 to support clients
needs for continuous system availability.
Firms Name:
Authorised
Signature:
Synesis IT Ltd.
P a g e | 25
Assignment Name: Development,
Implementation, Deployment & Training of
Office Organizer Software
Directorate General of Health Services,
Mohakhali, Dhaka
Name of Client:
Directorate General of Health Services (DGHS)
Start Date
Completion Date
(Month/Year)
(Month/Year)
May, 2006
September, 2006
Country: Bangladesh
Months

Programmer, Graphics Designer, QA
Expert, Test Engineer, Implementation
Engineer, Lead Instructor, Documentation
Engineer
No. of Staff: 14
The Office Organizer software implemented in Directorate General of Health Services
(DGHS) contains the following modules:
Personal service It ease the activities every employee of the organization with
the help of Note Book, Address Book, To-Do, Daily Activity, Task Manager,
Conveyance Bill, etc.
Corporate Services This shares the corporate information with the employees of
the organization with its Office Directory, Workforce Management, Activity
Management etc
Communication This contains an e-messenger which helps user to send and
receive official mail inside and outside the organization.
The system supports web based three tier architecture model, Service Oriented
Architecture, RBAC compliant, Data encryption facilities with MD5, SSL; unlimited concurrent
user handling capability; user friendly, easily customizable, Strong backup & recovery
facilities. The technology used in this application are Oracle 10g Database, Oracle 10g
Application Server, Oracle Developer Suite, Oracle Jdeveloper, Java, Internet Explorer or
Compatible Browser and Oracle 10g Data Guard.
actionable, measurable, testable business needs or opportunities, and defined to a
level of detail sufficient for system design.
System Design & Application Development: System design & development
process specifies each component with their properties that were identified in SRS.
Following activities are done during the analysis & development phase, establish
Integrated Development Environment, establish Database Environment, design
Software Architecture and User Interface and develop Unit Testing process.
and Project Status.
the application.
Data Entry: Synesis IT supervised the data entry operation and progress was reported
P a g e | 26
forthrightly in detail to client.

Maintenance & Support Service: Synesis IT provided Support Services which
helped to keep organizational environment operating at peak performance. Based on
the service package client choose Synesis ITs professionals was available 24x7 to
support clients needs for continuous system availability.
Firms Name:
Authorised
Signature:
Synesis IT Ltd.
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Assignment Name: Bio Gas Project
Management System
Assignment Location within Country: UTC
Building (16th Floor), 8 Panthapath, Kawran
Bazar, Dhaka
Name of Client:
NDBMP
Start Date
Completion Date
(Month/Year)
(Month/Year)
February, 2007
July, 2007
Country: Bangladesh
Months

Programmer, Programmer, Graphics
Designer, QA Expert, Test Engineer,
Implementation Engineer, Lead Instructor,
Documentation Engineer
No. of Staff: 14
Infrastructure Development Company Limited (IDCOL) is implementing National Domestic
Biogas and Manure Program (NDBMP). Under the project a total of 60,000 domestic sized
biogas plants will be financed during the period 2006-2009. The overall objective of the
NDBMP is to further develop and disseminate domestic biogas plants in rural areas with the
ultimate goal to establish a sustainable and commercial biogas sector in Bangladesh. The
Bio Gas Project Management System will help them to make the NDBMP system automated.
The following modules is developed for the software:
System Administrator
Project Management
Agent Management
Loans and Accounts
User Management
Reports
The software is developed by three tiers web based application that uses following
technology. The Software is providing multi user environment with user-friendly front end,
secure back end database by using .NET Framework and MS SQL Server respectively.
analysis, requirements specification, requirements communication and critical analysis of
the success of the project. The study was conduct to find out actionable, measurable,
testable business needs or opportunities, and defined to a level of detail sufficient for
system design.
System Design & Application Development: System design & development process
specifies each component with their properties that were identified in SRS. Following
activities are done during the analysis & development phase, establish Integrated
Development Environment, establish Database Environment, design Software
Architecture and User Interface and develop Unit Testing process.
Implementation and Deployment: In this phase the software was implemented in the
client side and user acceptance testing was done.
Requirements Specification (SRS), System Design Report, Training Plan, User Manual and
forthrightly in detail to client
Training: Synesis IT Ltd. has provided adequate training at a time in a specified location for
the transfer of knowledge and proper using of software to the client. Training manuals
were prepared for using the application as well as for administering the application.
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Maintenance & Support Service: Synesis IT provided Support Services which helped to
keep organizational environment operating at peak performance. Based on the service
package Synesis ITs professionals was available 24x7 to support clients need for
continuous system availability.
Firms Name:
Synesis IT Ltd.
Authorised
Signature:
Assignment Name: Development and
Implementation of Accounts & Pay
Management Software and Web Based Report
Portal
Headquarters Bangladesh Rifles, Peelkhana,
Dhaka
Name of Client:
Bangladesh Rifles
Start Date
Completion Date
(Month/Year)
(Month/Year)
December, 2008
June, 2009
Country: Bangladesh

Months

Programmer, Graphics Designer, QA
Expert, Test Engineer, Implementation
Engineer Lead Instructor, Documentation
Engineer
No. of Staff: 18
Development and Implementation of Accounts and Pay Management Software Module
having Integration Facilities with Existing Record Management System and Development
and Implementation of Web Based Report Portal of Records and Accounts Management
System Module for 12 Sectors (Across the Country) of BDR. The following modules will be
developed for the software
Major modules of the software are (but limited to) Attendance, Leave Management,
Pay Process, Increment, Promotion, Transfer, Medical, Mission, Disciplinary Action,
Punishment, Insurance, Award and Commendation, Donation, GPF, ACR, Pension,
LPR, Retirement, Final Settlement etc.
The application complies with the JSI books of BDR. It is also flexible enough to cope
up if any business rules/logic changes in future
The software supports both Bangla (Unicode) and English
The application allows seamless data migration from various applications and has
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the provision for architectural migration to any new technologies.
System Design & Application Development: System design & development process
specifies each component with their properties that were identified in SRS. Following
activities are done during the analysis & development phase, establish Integrated
Development Environment, establish Database Environment, design Software
Architecture and User Interface and develop Unit Testing process.
and Project Status Report.
the application.
to keep organizational environment operating at peak performance. Based on the
service package client choose Synesis ITs professionals was available 24x7 to support
clients needs for continuous system availability.
Firms Name:
Synesis IT Ltd.
Authorised
Signature:
Assignment Name: Development and
Implementation of Synesis IT Fax System
120 Wall Street, New York, USA
Name of Client:
amFar
Start Date
Completion Date
(Month/Year)
(Month/Year)
Jan, 2007
August, 2007
Country: USA

Months
Organization: Project Manager, System
Analyst, Network & Communication
Engineer, QA Expert, Test Engineer,
Implementation Engineer, Support
Engineer
No. of Staff: 14
Cost of the Project:
Performed:
Steve Parham, Practice Director
The American Foundation for Aids Research (amFAR) has 3 offices with 80 users for Fax
document within or out of the Network. amFAR then decided to implement RightFax, version
7.0 and for customizing and implementing the solution amFAR selected Synesis IT. Synesis
IT planned and developed a solution model for this project and provided amFAR a web
based solution with the RightFax solution.
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Requirements Analysis: The process involved requirements identification,
System Analysis & Design: This step is to analyze, design and develop the System
Solution Architecture according to the Software Requirement Specification. In this stage
the design of technological architecture, Solution Model Design, database architecture,
integration architecture security of the application, Database Environment of the
proposed system, Software Architecture and User Interface are done.
Implementation & Deployment: In this phase the software was implemented in the
client side and user testing and acceptance were done. After the successful
implementation the application was deployed at the client end.
for the transfer of knowledge and proper using of proposed application software to the
client. Training manuals were prepared for using the application as well as for
administering the application.
to keep organizational environment operating at peak performance.
Firms Name:
Authorised
Signature:
Synesis IT Ltd.
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Assignment Name: Implementation of On
Demand Access Solution
5076 Normandy, Evansville, IN 47715
Name of Client:
Savvy Software Solutions, Inc
Start Date
Completion Date
(Month/Year)
(Month/Year)
Feb, 2008
July, 2008
Country: USA

Months
Organization: Project Manager, System
Analyst, Network & Communication
Engineer, QA Expert, Test Engineer,
Implementation Engineer, Support
Engineer
No. of Staff: 12
Cost of the Project:
Performed:
Md. Rezaul Karim, Practice Director
Savvy Software Solutions, Inc is a global Information Technology company providing
innovative, high end, robust end-to-end solutions and IT Consulting. For customer support of
the company it was very important to access r data whenever they required it. For this
Synesis IT offered Savvy Software Solutions, Inc. the Citrix On demand Access Solution
which was a excellent solution and enabled with
Workforce Continuity: Connections to applications and communication when your
work site and systems are unreachable.
IP Telephony: Delivery of voice and data applications to lP Phones and all wireless
devices.
Remote PC Access: Secure access to your desktop systems over the Internet
wherever they are from wherever you are.
Web Conferencing: Secure, effective, low-cost global communications by any webenabled device.
Requirements Analysis: The process involved requirements identification,
System Analysis & Design: This step is to analyze, design and develop the System
Solution Architecture according to the Software Requirement Specification. In this stage
the design of
technological architecture, Solution Model Design, integration
architecture, security of the application.
Implementation & Deployment: In this phase the software was implemented in the
client side and user testing and acceptance were done. After the successful
implementation the application was deployed at the client end.
for the transfer of knowledge and proper using of proposed application software to the
client. Training manuals were prepared for using the application as well as for
administering the application.
to keep organizational environment operating at peak performance.
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Firms
Name:
Authori
sed
Signat
ure:
Synesis IT Ltd.
Comments &
Suggestions
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1.3 C - On the Terms of Reference
1. 4 digit Short Code as referred in TOR Clause 4(vii) is subject to availability and approval of
Bangladesh Telecommunication Regulation Committee(BTRC) for use from all telecom
operators
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1.4
D - On Counterpart Staff and Facilities
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CHAPTER 02
2.
Approach,
Methodology and
Work Plan
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2.1 Understanding of the Project
The concept of UP Help Line is aligned with the Governments Access to

Information (A2I) program and the Right to Information act. There are quite a few
popular low cost help lines in Bangladesh. The demand of the help line services
are ever growing across the world.
According to the Bangladesh Telecommunication Regulatory Commission (BTRC),
the total number of mobile phone active subscribers has reached more than 65
million in the country. So the Mobile penetration density is as higher as about
18%, whereas the computer based internet access density is only 0.3%.
Moreover, the mobile sets and the connections are available at a very low cost
everywhere in Bangladesh. Hence, the Government promotes the introduction
and expansion of the concept of Mobile-Governance or m-Governance. The
proposed UPHL will access services of the existing mobile network of the country.
The goal of introducing the UP Help Line will be to improve the local governance
by ensuring access to timely, accurate, relevant and updated UP related
information to the UP functionaries and citizens.
2.1.1 Dissemination of Information through TV Commercials
One of the major objectives of this project is to let people know that there is a
service which can provide them with valuable and handy information. The
dissemination of information and awareness of people is crucial for the success
of this project. That is why, we, Synesis IT, have specially develop a strategy to
relay the information to each and every corner of our country.
In order to attain this result, we have planned to relay TV Commercials in BTV as
it has a greater coverage to mass people. Side by side, we will also seek the help
of any private TV Channel so that we can be sure of success. We intend to
produce TV Commercials which will be relayed before News Hour and it will recur
12 times within the stipulated time span.
We have also hired 2 best of class Marketing & Legal Consultant to enrich the
baseline survey and handle all kinds of legal and financial issue so that the
project runs on a continuous basis without any unexpected pause or turbulence.
2.2 PROPOSED SOLUTIONS
2.2.1
Synesis Philosophy towards designing a System
In current organizational practice for ensuring high performance and growth, an integrated approach
to business and information technology is indispensable. As information technology has immense
capabilities to support organization for growth and ensuring transparency, it is necessary to define
business architecture that will integrate enterprise wide process, people and technology to achieve
strategic objectives of an organization. Effective design of business architecture will aid to formulate
appropriate integrated solutions for an organization. Business architecture of a system is defined as
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combination of process and model to develop an integrated view of an organization to meet strategic
objectives, vision and mission of the organization.
To define business architecture, it is very important to understand mission, vision and strategic
objectives of the organization and strategic benefits expected from the proposed system. To meet the
requirements of an organization, Synesis IT divides business architecture into two parts:
Managerial Solution Architecture: Where manager will get 360 0 views of the process areas
automated by the system and make strategic decision based on that.
Operational Solution Architecture: That will meet day to day operational needs and gathering
process information and analytical reports to meet the requirements and quality improvement
of operations.
Following figure depicts the Synesis philosophy towards solution
Managerial Solution
Figure 1: Business Architecture
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PROPOSED TECHNOLOGICAL ARCHITECTURE
2.2.2
Proposed solution for National Trade Portal Project will be based on Service Oriented Architecture
(SOA). Service Oriented Architecture (SOA) provides methods for systems development and
integration where systems package functionality as interoperable services. A SOA infrastructure
allows different applications to exchange data with one another. SOA is characterized by the fact that
it is composed of functional units that provide business services. In SOA, a service is an entire
repeatable task with a meaning of its own (user authentication, opening of accounts, insurance policy
contracts etc.). It affords re-use, and enables flexibility and agility.
The proposed software architecture is as follows:
Security
Analytical Applications
Role 1
Step 1
Role 2
Work center
Role 3
Step 1
Step 1
Composite Process
Actions
UI
UI
UI
Action UI
Business Object Services

Logic Layer
SERVICE CONSUMPTION
BACKEND
SERVICE PROVISIONING
Service
Modules
Service
Service
Modules
Modules
Modules
Modules
Modules
Modules
Services
Enablement
Modules
Reporting Information
Database
Figure 2: Software Architecture
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2.2.3
PROPOSED UPHL NETWORK & COMMUNICATION ARCHITECTURE
Figure 3: PROPOSED UPHL NETWORK & COMMUNICATION ARCHITECTURE
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Figure 41: PROPOSED CALL FLOW ARCHITECTURE WITHIN THE UPHL NETWORK
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Figure 52: POSSIBLE DATA FLOW PATTERN AT THE CONTENT MANAGEMENT CENTER
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2.3 FEATURES AND BENEFITS
Maintaining Transparency
Figure 6: Benefits of Proposed System
Transactions record keeping will be lot easier
The new system will reduce the time of operation
Faster response time
The system will provide more security of information
This will eliminate the redundancy of information
Data accessing will be much easier, faster and reliable
Record searching will be easier and faster
This will keep all the records up to date
System modification will be easier
Preparing different reports will be easier
Configuring the system will be more easier and flexible
There will be almost all the possible ways to configure the system
Ensure more consistent operating procedures
It will improves service quality
Easy Development and Deployment
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Improved Reporting Capabilities
Reduced administrative workloads and duplication of effort
Improved, fully secure sharing of data across the enterprise
Platform independent architecture that reduces Total Cost of Operation
Strong monitoring and decision support system that is accessible from online
Can monitor past condition, present conditions and future requirements
Quickly and efficiently apply privacy and security rules
Easily set user permissions to suit all business and enterprise needs
Quickly create new users and allow them to manage their own passwords
Minimize management headaches by reusing existing application's authentication
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2.4.
PROJECT MANAGEMENT APPROACH
The primary challenge of project management is to achieve all of the project

goals and objectives while honoring the preconceived project constraints. Typical
constraints are scope, time, and budget. The secondary and more ambitious
challenge is to optimize the allocation and integration of inputs necessary to
meet pre-defined objectives. The phases followed by Synesis IT for Project
Management are:
Review
Quality Control
Corrective Mesurements
Figure 7: Project Management
Value Proposition
Build foundation for success with a good plan: A structured planning

process for the project helps companies reach their targets in an efficient
way. We help to improve our clients planning methodologies and
competencies by creating solid plans, securing the commitment of
participants, ensuring sufficient resources and producing a workable
schedule to ensure project execution.
Develop efficient teams: Building a high-performing team and putting

the right people in the right place at the right time is one important factor
for success. We assist our clients to build winning teams, while leading
individuals and handling conflicts effectively. We help design projects with
relevant coordination and communication mechanisms to integrate and
align project activities vis--vis other projects and operations.
Retain control by robust decision-making: Understanding and

knowing the projects risks and taking charge of the projects direction is
probably the single most important task of managing any project. We can
help to build these capabilities, or we can assist directly through regular
analyses of project risks and assistant in necessary decision-making.
Communication and reporting: An analysis of stakeholder interest is a

necessary foundation for successful communication about the project. We
can either assist clients in designing the entire project communication
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systems or just communicate effectively with key stakeholders in a welltimed appropriate way to ensure a smooth transition.
P a g e | 46
2.4.1.Project Initiation:
The Project Initiation Phase is the 1st phase in the Project Management Life
Cycle, as it involves starting up a new project. The major tasks of this phase are
defining objectives, scope, purpose and deliverables to be produced. The others
tasks of the phase are hiring the project team, setup the Project Office and
review the project, to gain approval to begin the next phase.
Overall, there are some key steps that need to take to properly initiate a new
project. These Project Initiation steps and their corresponding templates are
shown in the following diagram.
Figure 8: Project Initiation
The Project Initiation Phase is the most crucial phase in the Project Life Cycle, as
it's the phase in which the project manager define scope and hire the project
team.
2.4.2.Project Planning
Project planning is done to increase the likelihood that a project will be
implemented efficiently, effectively and successfully. Project planning covers the
first three stages of "the project management cycle." This cycle, illustrated
below, describes the various stages for conceptualizing, planning, implementing
and evaluating a project and recognizes that even when a project is finished; it
may provide the starting point for a new on
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Figure 9: Project Planning
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2.4.3.Project Execution
The Project Execution Phase is the third phase in the project life cycle. In this
phase, physical project deliverables are prepared and presented to the client for
signoff. The Project Execution Phase is usually the longest phase in the project
life cycle and it typically consumes the most energy and the most resources.
To monitor and control the project during this phase, implementation of a range
of management processes is required. These processes help to manage time,
cost, quality, change, risks and issues. These processes also help to manage
procurement, customer acceptance and communications.
Project Execution transforms ideas into reality. The major challenge is one of
planning, scheduling/controlling project performance, costs and time of the
project, and realizing the real benefits whilst working in dynamic, uncertain
environments. We help clients projects succeed by developing competencies of
project managers and support services, or by directly providing qualified Project
Managers to do the job on an interim basis.
The project management activities which are shown in the following diagram:
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Figure 10: Project Execution
2.4.4.Project Monitoring and Control

The most important issue in this phase is to ensure project activities are properly
executed and controlled. The most common tools or methodologies used in the
execution phase are an update of Risk Analysis and Score Cards, in addition to
Business Plan and Milestones Reviews. The activities involved in this phase are:
Monitoring collecting, recording, and reporting information concerning
project performance that project manager and others wish to know
Controlling uses data from monitor activity to bring actual performance
to planned performance
The facilitating processes during Project Monitoring and Control can be:
Quality Assurance and Quality Control
Performance Monitoring.
Information Distribution or Status Reporting
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Project Administration
Risk Monitoring and Control
Scope Control
Schedule and Cost Control
Contract Administration
Project Monitoring and Control Phase has a direct correlation to project progress
and stakeholder's expectations. Even the minor issues, if unnoticed, can cause
major impact on cost, schedule and risk, can deviate the project from the Project
Plan, thus emphasizing the importance for the Project Monitoring and Control
Phase.
Figure 11: Project Monitoring & Control
2.4.5.Project Closure:
In this last stage, it must need to ensure that the project is brought to its proper
completion. The closure phase is characterized by a written formal project review
report containing the following components: a formal acceptance of the final
product by the client, Weighted Critical Measurements (matching the initial
requirements specified by the client with the final delivered product), rewarding
the team, a list of lessons learned, releasing project resources, and a formal
project closure notification to higher management. No special tool or
methodology is needed during the closure phase.
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Figure 12: Project Closure
Diagram below illustrating the impact of Benefits Realization in the transition

from project closure through to a 'new business as usual' state
Figure 13: Impact of Benefit Realization
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2.5.
SOFTWARE DEVELOPMENT LIFECYCLE:
To design & develop the software Development Life Cycle will be followed. Software Development Life
Cycle is the process of developing software or systems through investigation, analysis, design,
implementation and maintenance. It will be followed in every phase of development and will be used
by system analyst mainly. The Software Development Life Cycle will be involves in: Planning,
Analysis, Design, Development, Testing, Implementation, Maintenance.
In this project the Water fall Model is the proposed model for Software Development. In nature the
model is sequential and always acts downwards like a waterfall through the phases of requirements
analysis, design, implementation, testing, integration, and maintenance. Waterfall development has
distinct goals for each phase of development. Here is the structure of Software Development Life
Cycle generally that will be followed.
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Figure 14: Software Development Life Cycle
Training
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2.5.1.Requirements Analysis
Requirements Management is one of the vital processes for overall project success. The activities
performed during the requirements analysis phase will largely focus on the Problems, Processes and
Solution Approach. Objective of the Requirements Analysis phase is to produce a document that
properly describes all the requirements for the Software, the Software Requirement Specification
(SRS). The maturity of Requirement Analysis process will follow the following sequence.
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Figure 15: Requirements Management Process
Business Requirements
User Requirements
Requirements Elicitation
Business Rules
System Requirements
REQUIREMENTS
Functional Requirements
Quality Attributes
Interface Requirements
Constraints
Requirements Validation
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The Requirements Analysis and Requirements Management phase will engage a number of
Stakeholders Interview, User Interview as well as thorough analysis of Business Environment and
Business Case Demands.
Requirements Analysis
Review the current business processes
Formulation of Proposed Solution in terms of business and
technology
Input
Master Project Plan
Detail Current Business Process Study
Out Put
Software Requirements Specification (SRS) with supporting
detail
For Consultancy Synesis IT will perform following steps for Requirements Analysis
1.
Detailed requirement collection until actual business process and purpose
are discovered
2.
Define Baseline and Control version of Requirements
3.
Maintain Change History
4.
Track requirements status and approve them by authority
5.
Draw activity diagram of present requirements and approve them by the
authority of Ministry of Education
6.
Analyze Feasibility and Select and Prioritize Requirements for the system
7.
Indentify Functional & Non Functional Requirements of the system
8.
Identify Technological and Business Constrains
9.
Localize business process timing conflicts and anomalies
10.
Draw Use Case diagram for Functional requirements
11.
Write User History and draw Activity Diagram for Non Functional
requirements
12.
Ensure all quality concern
13.
Prepare SRS Software Requirement Specification document
14.
Repeat some steps if required
Scope of Requirement Analysis
1.
Requirements collection will be performed as per defined scope of the
project
2.
Up to 15% Requirements will can be changed after approval of SRS
3.
After submission of System Design report no requirements will be changed
Objectives
2.5.2.System Design
The System Design Unit will be responsible to analyze, design and develop the System Solution
Architecture according to the Software Requirement Specification. This unit will involve a number of
qualified professionals and best practice methodologies to carefully develop the solution architectures.
In this design stage, the programming language and the platform in which the new system will run will
also be decided.
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Figure 16: System Design Methodology
HLSP
Synesis IT
Define System Standards
Design Input and Output of ProcD

Planning of Security Process
Generate System Design Repor
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System Design
To design technological architecture of the system
To design the database architecture of overall system
To design security of the application
To devise technological sustainability of the application in terms of
functionality, usability, reliability, performance and scalability
Input
Master Project Plan
Approved Software Requirement Specification
System Analysis and Design Methodology
Out Put
System Analysis and Design Report
For Consultancy Synesis IT will perform following steps for System Design
1.
Gather the functional specification form the requirement analysis Phase
2.
Technical specification will be created for building the test plan
3.
Design specification will be generated
4.
Process Specification will be developed
5.
Technological Architecture of the system will be designed
6.
Database architecture of the overall system will be developed
7.
Data flow diagram will be designed up to few extend
8.
Design Input and Output for the Process of the system
9.
System Standards will be defined
10.
Security Process of the application will be planned and designed
11.
Finally the System Design report will be generated
Scope of System Design Phase
1.
System Analysis and Design report will contain database architecture & technological
architecture
2.
System Analysis & Design report will not contain any supporting detail
Objectives
2.5.3.Development and Coding

The main activity for this phase is Coding and Unit Testing for the Designed Modules. Coding entails
converting the logic designed in the SRS into chosen coding language. Coding standards will be
followed aligned to the industry standards. The methodology followed by Synesis IT is given
hereunder.
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Coding Method
Selection
Development Coding
Plan
Perform Coding
Requi
reme
nts
Analy
sis
SOFTWARE Change Plan

DEVELOPMENT
Impact Analysis
Change Process
Beta
Version
System
Design
Releas
e
Software Testing Strategy

Test Case Design
Perform Unit Testing
QA & Testing
Sample of Code review checklist followed by Syneis is given below:

Code Review Checklist
1 Completeness
Logic and Correctness
Reliability, Probability &

Consistensy
1. Does the program handle all conditions, functions, and

updates given in the SRS
2. Are inline comments used judiciously?
3. Are all design issues handled?
4. Have all user interface issues been handled?
5. Are all boundary testing/debugging conditions
addressed?
1. Are input parameters checked?
2. Are subscript Out-of-range conditions checked?
3. Are results of error checks reported to the calling
programs?
4. Are code layout and coding standards satisfied?
5. Is any hard-coding done?
6. Is any unwarranted coding done?
7. Are any uninitialized variables present?
8. Are any nonterminating loops present?
9. Does each program have one entry and one exit point?
10. Are all declared variables used?
11. Is the program logic correct?
12. Is the program modular?
13. Is the code reusable?
1. Have performa.nce/efficiency checks been done?
2. Is code independent of the character and word size of
the platform
3. Are records updated/deleted in the same order
throughout the system?
4. Is a similar style of coding followed throughout the
system?
5. Do comments correspond to the logic being described?
6. Are error conditions comprehensively and consistently
handled?
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4
Maintainability
Tracebility
1. Does the program have proper indentation?

2. Is there a description at the beginning of the program
that gives details such as a description of program
funtionality, the author, called programs, calling
programs and so on?
3. Are the comments current and do they clarify the
functions of each program/module?
4. Are the data names descriptive?
1. Can the program source be traced to the program
specifications?
2. Are all copy books used cross-referenced?
2.5.4.Quality Assurance and Testing

To provide quality assurance a software quality assurance plan will be followed, which includes quality
control, which comprises those quality assurance actions related to the physical characteristics of a
structure, component and system which will provide a means to control the quality of the
predetermined requirements by the client.
This Quality Assurance Plan is intended to:
Ensure that all steps of the project are monitored.
Ensure proper user acceptance criteria for each type of testing.
Determine signoff procedures for various milestones of certain data elements.
Logical
Steps of Quality Assurance
Analysi
There are some steps to follow Improving
in quality assurance for getting
better quality. The steps are:
s how
processes
a
St
that
proces
ar
unsatisfact
s
ory
t
should
work
Measur
ing
Charact
Step
proces
erize
s
s
of
current
perfor
Quali
process
mance
and
ty Collectio s
product
Work
Assun &
perform
towards
summari
ance
rance
process
zation of
stability
Process
Figure 17: Steps of Qualitydata
Assurance Process
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TESTING PROCESS
Test plan describes and covers the overall approach to development, integration, qualification, and
acceptance testing. It will also describe plans for testing software systems; test environment to be
used for the testing; will identify tests to be performed, and provide schedules for test activities. The
Test Plan is proposed to be to perform system testing, subsystem testing, module testing, user
acceptance testing. After completing the test plan testing will take place. The Testing process plan is
as follows:
Obtain requirements, functional design, and internal design specifications

Determine project context, relative to the existing quality culture of the organization
Identify application's higher-risk aspects, set priorities
Determine scope and limitations of tests
Determine test environment requirements
Testing Process
Determine test input data requirements

Identify tasks
Write test cases
Obtain and install software releases
Perform tests
Evaluate and report results
Track problems/bugs and fixes, Retest as needed
Maintain and update test plans, test cases and test environment, through life cycle
Figure 18: Testing Process
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2.5.5.Training
To implement the Project for Ministry of Education successfully, extensive and effective training is very
much essential.
Training Strategy for Helpline Users/Agents
Types of Training: Three types of training will be provided by the consultant to LGD, NILG, BARD,
RDA, LGED Professionals
Management Training: The participants of this type of training will be upper management, decision
makers, department heads and supervisors of LGD, NILG, BARD, RDA, LGED etc. The objectives of
this training
To understand the operations of total system and its desired benefits.
To prepare MIS reports for taking quick management decisions
To take decisions on future enhancements of Information Technology use in policy and
decision making activities
Locations of the Training: Dhaka

Training for Administrators:
The participants of this training will be from HLSP. The objectives of the training are as follows:
To disseminate overall knowledge of the system development to Ministry of Educations IT
department.
To capable them to administrate the system
To improve capacity building of HLSP in order to maintain the system
To provide support and services to end users after expiry of the maintenance period.
Locations of the training: Dhaka
Training for General User: This training will include the professionals of HLSP who will make and
keep the system running. The successful implementation and smooth operations of the software will
depend on the effective knowledge dissemination to end users. For this reason, this is key training
activity of the project. The objective of the training is as follows:
To transfer all operational knowledge of the software to all user groups defined by Ministry of
Education.
To provide hands on training on the specific area of operations of HLSP
To improve skill set of end user regarding computers and information technology.
Locations of the training: Dhaka
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2.5.6.Deployment
Implementation:
To implement the system successfully, extensive and effective Implementation Plan is required. The
designed Implementation Plan describes how the information system will be deployed, installed and
transitioned into an operational system.
The plan contains
Phases of the Implementation Plan

A brief description of the major tasks involved in the implementation steps
Schedule and Resource Involvement for Implementation
The steps required for the Implementation are
IMPLEMENTATION PLANNING AND ORGANIZATION
Conversion and Cut-Over
Go-Live
Post-Implementation Review
IMPLEMENTATION PREPARATION
Hardware and Technology Infrastructure

Conference Room Pilot Readiness Activity
Figure 19: Implementation Methodology
Phase 1: Implementation Planning and Organization

Establish Implementation management process and team
Collate all background information and documentation
Confirm Customer Business Unit representatives participation and involvement
Confirm Consultants Professional Services staffing and plans
Phase 2: Hardware and Technology Infrastructure
Acquire necessary hardware & network required
Test and QA user response time and network loading
Establish support model
Phase 3: Conference Room Pilot
Test, demonstrate and validate the solution
Test; verify all setups, data migrations, processes and customizations
Prove the solution meets the business requirements
Resolve all issues, make necessary corrections before continuing
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Final Customer Executive decision for go-live phases
Phase 4: Readiness Activity

Project team and the business prepare for the go-live
Final conversion and startup schedules are refined
Changes in user procedures and documents for training are completed
Deliver training to the extended user community
Dates and schedule for cutover and implementation are communicated throughout the
organization
Phase 5: Conversion and Cut-Over
A production environment for new system is initialized
All data is converted and loaded into proposed system
The team executes the detail conversion schedule with all validation steps to assure complete
and correct data is loaded
Customer does final month-end close on legacy system
Final infrastructure changes are made
Legacy system(s) is restricted to inquiry only
Phase 6: Go-Live
When conversion is complete the new system is ready for production use
User, support teams provides round-the-clock on-site support for the new system
Any issues are logged and resolved as reported
Help desk will receive calls, resolves as many as they can; remainder is given to project team
members to resolve on a priority basis
Support continues through the next 'x' months end close cycles-where 'x' is to be mutually
agreed
Phase 7: Post-Implementation Review
Evaluate the progress and effectiveness of the solution
Review the operational effectiveness of the system as implemented
Identify problems, performance or process issues
Review opportunities to further improve effectiveness with the users
Eliminate short-term problems and obstacles
Present a plan of longer term corrective actions and improvements if required
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2.5.7.Maintenance and Support services
Software maintenance is the process of modifying a software system or component after delivery to
correct faults, improve performances or other attributes, or adapt to a changed environment. This
definition reflects the common view that software maintenance is a post-delivery activity: it starts when
a system is released to the user and encompasses all activities that keep the system operational and
meet the users needs. But the different view is that Software maintenance is the totality of activities
required to provide cost-effective support to a software system. Activities are performed during the
pre-delivery stage as well as the post-delivery stage. Pre-delivery activities include planning for postdelivery operations, supportability, and logistics determination. Post-delivery activities include software
modification, training, and operating a help desk.
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Figure 20: Support Services by Synesis IT
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Unique features of Maintenance by the Consultant:
The consultant will form a management process to provide effective and efficient IT service to
client at the planning level and will submit to client as Maintenance plan.
The maintenance will be based on Information Technology Infrastructure Library (ITIL) V3 that
is considered as de facto standard in IT Service Management System.
The consultant will establish a help desk at Dhaka to respond quickly to users of the system.
Trouble Ticket based system will be introduced. A web interface will also be developed for
collecting user feedbacks and trouble ticket. User can also generate trouble ticket through
help desk.
Generally problem can be solved through internet and remote login. In Emergency case,
when required, the maintenance team will be reached the problem site within one day. In
other case it can be from three days to five days.
A web based knowledgebase will be developed in both Bengali and English to share
knowledge between users.
The maintenance team will visit each site on quarterly basis for routine maintenance.
The consultant will submit Maintenance Report on monthly basis. The report will address all
issues, risks, system health check up.
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2.6.
SOFTWARE QUALITY MANAGEMENT LIFE CYCLE
Synesis ITs Quality assurance (QA) emphasizes the prevention of defects and
the addition of quality throughout the software development life cycle. Synesis IT
continuously maintains and enhances the test environment with a state of the
art hardware infrastructure and best-of-breed tools to ensure high quality testing
and shortened project timelines. We have a strong Quality Assurance Team with
qualified quality assurance professionals and a large pool of highly and proven
expertise in QA.
Our Quality Assurance services are provided on-site, offsite or a combination of
both, based on customers requirements. We provide integrated Quality
Assurance solutions that include Test Strategy, Test Automation and Test
Execution. The following is a short list of quality assurance principles:
Test and QA activities start early in the software development life cycle.
Quality is built into the solution: Do it right the first time.
Each step or phase is validated before moving ahead to the next step or
phase.
Repeatable processes are established and used by all like projects.
Processes are continuously reviewed and improved
Synesis understands the changes that happen in orientation for testing and
remain on top of this. Our experts' team provides customized software quality
management solutions to our clients.
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2.7.
SUPPORTING PROCESS
2.7.1.User Experience Design
User experience design is the architecture and an interaction model which will
impacts clients users perception and experience of the project. User experience
design will define a sequence of screen presentations, user interactions, and
system responses that will meet clients goals and tasks while satisfying all other
functional requirements.
The Scope of User Experience Design
The scope of user experience design affects all the aspect of clients user
interaction with the project which asks how it is perceived, learned, and used.
User experience is a term used to describe the overall experience and
satisfaction a user has with the project.
Concerning the clients perspective, the project will focus the interaction
between users, IT equipments and the contextual environments to design
systems that will address the user's experience of the client. Where mainly the
focus will be on the user-centered design principles and also incorporates
elements from similar user-centered design fields.
There is very strong relation among all the fields of User Experience Design:
User Experience
Design
Information Architecture
Human Computer Interaction
InteractionHuman Factor Engineering

Design
User
Interface
Design
Usability
Figure: Relation among the fields
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2.7.2.Risk Management Process
Synesis IT Ltd. will follow a risk management methodology for performing the
Risk Management Process. The methodology will be a structured approach to
managing uncertainty related to a threat, a sequence of human activities
including: risk assessment, strategies development to manage it, and mitigation
of risk using managerial resources of the Client.
The first step in of that methodology is to identify the possible risks (caused by
any Internal or External factors) and to assess the consequences (loss of vendor
or clients). Once risk assessment is done, a Risk Management Process will be
initiated accordingly. Risk Management Process will ensure to mitigate or to take
necessary action for upcoming risk of the project.
Figure: Risk Management Process
RISK A
Vulnerabilities
Iden
RISK ANALY
Asset Identification
Threat Identific
Residual Risk Acceptance

Risk Treatment P
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A Framework for Risk Monitoring and assessment will be maintained throughout

project. Sample of the framework is as follows:
No
Category
Risks
Probabi
lity
Impact
Category
1
Category
2
Category
3
Risk
Descripti
on
Risk
Descripti
on
Risk
Descripti
on
Numeric
Probabili
ty
Numeric
Probabili
ty
Numeric
Probabili
ty
Impact
Assessme
nt
Impact
Assessme
nt
Impact
Assessme
nt
Risk
Exposu
re
Mitigation
Plan
Mitigation
Plan
Mitigation
Plan
Mitigation
Plan
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2.7.3.Configuration Management
Synesis IT uses Configuration Management for managing the evolution of
software application, both during the initial stages of development and during all
stages of maintenance. The purpose of this Configuration Management Plan is to
provide an overview of the clients its activities, overall tasks, and objectives of
Configuration Management. It will addresses configuration item identification,
change control and configuration audits at a high level.
Configuration Management approach for management of the Requirements,

Production, and Process Baselines. The management and control of the Test
baseline is described in the System Integration and Test Plan.
Configuration Management
Planning
onfiguration
Configuration
Configuration
Control
Identification
StatusofAccounting
Configuration
Audit
The
activities
Configuration
Management
as follows:
Fig: Activities of configuration management

Synesis IT has developed of a mature configuration management process
through a critical investment for establishing a scalable and reliable system for
clients. The main steps of configuration management will contain:
Configuration Management
Identify system components to
track a baseline
Establish
Track all changesAudit periodically
Communicate
Fig: Main Steps of Configuration Management

These steps can be applied incrementally to specific subsections of the project.
The application of these proper configuration management techniques can
improve the stability of the system and provide direct benefits to the service
level and efficiency to the client.
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2.7.4.Documentation Process
All large software development projects, irrespective of application, generate a large amount of
associated documentation. A high proportion of software process is incurred in producing
documentation. Furthermore, documentation errors and omissions can lead to errors by end-users
and consequent system failures with their associated costs and disruption. All documents of this
project should
Act as a communication medium between members of the development team.
Be a system information repository to be used by maintenance engineers.
Provide information for management to help them plan, budget and schedule the software
development process.
Tell users how to use and administer the system.
In this project the consultant will provide two types of documentation
Process Documentation
Process Automation Software related Documentation
Process Documentation: These documents record the process of development and maintenance.
Plans, schedules, process quality documents and organizational and project standards are process
documentation. Process documentation is produced so that the development of the system can be
managed. Process documentation includes
Plan, estimates and schedules
Reports
Standards
Working Papers
Memos and Electronic Mail Messages
The consultant will provide following process documents to client:

Inception Report
Monthly Progress Report
Software Requirements Specification
Implementation Plan
Training Plan
QA and Testing Plan
Maintenance Plan
System Design and Analysis Report
Source Code Documentation
QA and Testing Report
Implementation Report
Training Report
Monthly Maintenance Report
Final Report
Process Automation Software related Documentation: This documentation describes the software
that is being developed. System documentation describes the software from the point of view of the
engineers developing and maintaining the system; user documentation provides a software
description that is oriented towards system users. This type of documentation is used after the system
is operational but is also essential for management of the system development. This type of
documentation is mainly related with user documentation. Users of a system are not at same level.
Thats why; documentation should be structured in a well defined manner to support all types of users.
The consultant will provide following documents according to unique user type:
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Reference Manual
Installation Document
D
Introductory
Manual Guide
System
Administrators
Functio
Syste
Figure 21: Documentation Stages
Description
Document Properties:
Each document will have following properties:
Component
Identification data
Table of contents
List of illustrations
Introduction
Information for use of the
documentation
Concept of operations
Procedures
Information on software
commands
Error messages and problem
resolution
Glossary
Related information sources
Description
Data such as a title and identifier that uniquely
identifies the document.
Chapter/section names and page numbers.
Figure numbers and titles
Defines the purpose of the document and a brief
summary of the contents
Suggestions for different readers on how to use the
documentation effectively.
An explanation of the conceptual background to
the use of the software.
Directions on how to use the software to complete
the tasks that it is designed to support.
A description of each of the commands supported
by the software.
A description of the errors that can be reported and
how to recover from these errors.
Definitions of specialized terms used.
References or links to other documents that
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provide additional information
Features that allow readers to find their current
location and move around the document.
A list of key terms and the pages where these
terms are referenced.
In electronic documentation, a way of finding
specific terms in the document.
Navigational features
Index
Search capability
Note: The consultant will provide documents in both formats- Hard Copy and Electronic Copy.
Document Preparation Stages:
Create Initial Draft
Review Draft Incorporate review comments

Re
Proof-read text
Layout Text
Produce final draft
Review Layout
Figure 22: Document Preparation Stages
Check fi
Produce print master
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2.7.5.Issue Management and Problem Resolution
Objective of the Problem Resolution process is to identify any problem raised
from either Client or from the vendor side and take appropriate actions to resolve
the problem. A proper methodological approach for Problem Resolution Process
will be developed according to requirement specification during the project
master plan. A proper issue tracking functionality, with categorizing, prioritizing
can be used to support, monitor and track any problem issue and keeping the
historical data. The solution process will execute on the methodologies described
in following diagram
E v a lu a t
io n
A c t io n
P ro b le m
R e s o lu t io
n
Change
Is s u e
Id e n t ifi
c a t io n
S tra te g
y
P ro b le
m
A n a ly s i
s
Figure: Problem Resolution Process
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2.7.6.Communication Process
An effective communication process will be formulated and will be integrated
into the project calendar during the Project Master Plan. A proper communication
plan will increase the likelihood that the project will be implemented successfully.
Communication plans are critical for preventing confusions, resentment, surprise,
and shock among stakeholders. Designing and executing a project
communication plan will build commitment to change by increasing awareness
and providing relevant information to those who need it.
To define the communication plan, all the key audiences will be identified who
will receive communication and it will also address the "what" and "how" of
communicating. Communication policy will be maintained as meaningful, and
messages will be delivered in the most effective possible way. This plan will drive
clarity and consistent communication while holding specific people accountable
for executing the necessary project communications. A sample of communication
plan is given below:
S
L
N
o
1
Target
Audience
Communicatio
n1
Communicatio
n2
Communicatio
n3
Communicatio
n4
Communicatio
n5
Primar
y
Messa
ge
Communication Process
Vehicle Frequen
Timing
cy
Responsibi
lity
Feedback
Mechanis
m
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CHAPTER 03
3. GENERAL
PROJECT
ORGANIZATIO
N
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2.1
PROJECT ORGANIZATION
Clear demarcation of functional units of organization structure is of the essence

to deliver solution in time and maintaining quality. The project is divided into
following functional units:
SL
1
2
3
4
5
6
7
8
9
10
11
UNIT
Project Management Unit
Requirements Analysis Unit
System Design Unit
Hardware and Communication Unit
Development Unit
QA & Testing Unit
Documentation Unit
Data Entry Unit
Training Unit
Implementation Unit
Support Service Unit
The sample role of project team is shown below:

The project hierarchy structure will be maintained by the following diagram:
System Analysis & Design Unit
Development Unit
QA ad Test Unit
UPHL
Implementation Unit
Training Unit
Marketing Unit
Legal Support Unit
2.1.1
The Project Management Unit is responsible to organize and manage all the project objectives,
resources and schedule to achieve success. This unit is responsible for coordinating and integrating
activities across multiple functional lines, and managing stakeholder communications. The Project
Management Unit accomplishes the above by managing project scope, time, cost, and quality. Finally,
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the Project Management Unit will apply project management, general management and technical
skills, as well as team management, negotiation, financial and business acumen, combined with an
understanding of organizational behavior to meet project objectives and to meet or exceed
stakeholder expectations. A framework of Project Management Unit is given below:
Unit Name
Project Management
Responsibilities
Manage the projects
Communications both internally and externally
Deliverables and services
Planning efforts
Personnel and Resources
Scope management in terms of mission, objectives and requirements
Schedule in terms of dates and milestones
Monitor and manage risks
Kickoff meetings, fortnightly status meeting, monthly tactical meetings
and project closing meeting
Units Input
Historical Information
Organizational Structures
Initial Existing Business Process Study
Constraints
Assumptions
Units Output
Master Project Plan with supporting detail
Final Release of all deliverables of the Project
Reporting Unit
Representative of Client
2.1.2
The Requirement Management Unit will work as the interface between the Software Development
Team and Users needs. The team will investigate the problem, establish the requirements for a
system then analyze and model the requirements and develop practical design solutions. The
Requirement Analysis unit will apply analysis, modeling and design techniques in the context of
practical problems, discuss alternative models, solutions and argue effectively why some models or
solutions are better than others given different evaluation criteria.
Unit Name
Requirement Analysis Unit
Responsibilities
Formulation of Proposed Solution in terms of business and technology
Units Input
Master Project Plan
Requirement Management Methodology
Units Output
Software Requirements Specification (SRS) with supporting detail
Reporting Unit
Project Management
2.1.3
System Design Unit
Unit Name
System Design Unit
Responsibilities
To design the overall system
To design technological architecture
To design class, database according to business functionality
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Units Input
Units Output
Reporting Unit
2.1.4

To devise technological sustainability of the application in terms of
functionality, usability, reliability, performance and scalability
To monitor the development activities as per system design
Master Project Plan
System Design and Analysis Report with supporting detail
Development Unit
The Development Unit is the core programmers team who will be involve in developing the software
according to the System Design. The main responsibility of this team is to convert the design
specifications to system codes on the chosen programming language.
Unit Name
Development Unit
Responsibilities
To develop the overall system according to system design
To implement technological architecture
Units Input
Units Output
Reporting Unit
2.1.5
To develop class, database according to business functionality

To implement security of the application
To perform code reading and unit testing
To perform tasks assigned by QA and Test Unit
Master Project Plan
Approved System Analysis and Design
Software Development Process
Beta Version of the software
Project Management Unit, QA and Test Unit
QA and Test Unit
QA & Test Unit will be testing the overall System Integration and conduct thorough Testing &
Evaluation according to the Requirement Design. A complete Test Case will be designed during the
Requirement Analysis phase ensuring that the system gives expected outputs and the system is free
of logical errors, bugs or other functional problems.
Unit Name
QA and Test Unit
Responsibilities
To formulate QA and Test Plan of Master Project Plan
To formulate standards and conventions
To establish strong QA process for ensuring quality software
To perform formal and informal QA
To design test case for the project
To perform Integration, system and acceptance testing of the software
Units Input
QA and Testing Methodology and Tools
Requirements Analysis Report
Version of the Software from Development Unit
Units Output
QA and Test Plan of Master Project Plan
Test Case Design Report
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Reporting Unit
2.1.6
QA and Test Report

QA Certified Release of the Software
Implementation Unit
The Unit will be responsible to deploy the developed system to client side according to the
Deployment Guideline. The Deployment Guideline will be developed during the System Analysis
phase. To deploy the system smoothly, the current working environment of Client Organization will be
studied and designed to make a smooth transition for the system deployment.
Unit Name
Implementation Unit
Responsibilities
To formulate Deployment Plan of Master Project Plan
To perform deployment at clients side
To give input of sample data to the software
To ensure smooth operation of the software
Units Input
Approved Master Project Plan
Approved System Analysis and Design Report
Final Release of the Software
Units Output
Deployment Plan of Master Project Plan
Deployment Report
Reporting Unit
2.1.7
Training Unit
The Training Unit will provide necessary training to the Client staffs / user to adopt the system and
become accustomed to the daily use of the system.
Unit Name
Training Unit
Units Input
Approved Software Requirement Specification (SRS)
Units Output
Training Plan of Master Project Plan
Training Materials
Training Completion Report
Reporting Unit
2.1.8
Support and Service Unit
Support & Service Unit is responsible to provide all sort of after deployment service and support to
Client.
Unit Name
Responsibilities
To provide support and services to the client
To prepare monthly Support and Service Report
Units Input
System Document
Units Output
Support and service activities to the client
Monthly Support and Service Report
Reporting Unit
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2.1.9
Marketing Unit
The Marketing Unit will provide necessary marketing support to the Client staffs / user to make TV
commercial and telecast it.
Unit Name
Marketing Unit
Units Input
Market study report
Units Output
TV commercial concept
Telecast plan of commercial
Execution
Reporting Unit
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2.2 Work Plan
3.2.1
Introduction
The work plan is the reflection of Consultants understanding of the project objectives, the scope of
work is defined in the Terms of Reference (ToR) and in the Consultants approach and methodology
for archiving project. The Consultant will carry out various types of activities in the field of making
inventory of existing conditions of engineering systems, carrying our survey and investigation, Design,
Tendering and Supervision of Construction and assist the Client for any other services if requested.
Activities that are to be undertaken by the Consultant as per the ToR have been studied carefully,
which form the basic element of work plan. Each of the major work components is disintegrated into
several task or activities. The work plan has been synchronized with respect to the time frame to bring
out a clear identifiable package and to establish critical phases of implementation. The work plan
shows tentative date to start and completion of each task/activities. The work programme has been
developed keeping in mind the scope of consultancy services, responsibilities and other aspects. The
work programme includes exhaustive schedule of activities under each of the main activities that are
to be performed. Project period has been mentioned for 1 year on the Term of Reference and the
work schedule of each activity has been planned accordingly.
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3.2.2
Work Schedule
WORK SCHEDULE
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WORK SCHEDULE (Continued)
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WORK SCHEDULE (Continued)
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3.2.3
Organization and Staffing Schedule
3.2.3.1 Organization of the Team

Clear demarcation of functional units of Organization structure is of the essence to deliver solution in
time and maintaining quality. The project is divided into following functional units:
SL
1
2
3
4
5
6
7
8
9
UNIT
System Design Unit
Development Unit
QA and Test Unit
Deployment Unit
Training Unit
Support & Service Unit
Marketing Unit
Legal Support Unit
The project hierarchy structure will be maintained by the following diagram:
System Analysis & Design Unit
Development Unit
UPHL
QA and Test Unit
Deployment Unit
Training Unit
Marketing
Unit
Legal
Support
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The Project Management Unit is responsible to organize and manage all the project objectives,
resources and schedule to achieve success. This unit is responsible for coordinating and integrating
activities across multiple functional lines, and managing stakeholder communications. The Project
Management Unit accomplishes the above by managing project scope, time, cost, and quality. Finally,
the Project Management Unit will apply project management, general management and technical
skills, as well as team management, negotiation, financial and business acumen, combined with an
understanding of organizational behavior to meet project objectives and to meet or exceed
stakeholder expectations. A framework of Project Management Unit is given below:
Unit Name
Team Lead
Roles
Project Management
Project Manager
Project Manager
Asst. Project Manager
QA Engineer
Technical Team Lead
Responsibilities
Manage the projects

Communications both internally and externally
Deliverables and services
Planning efforts
Personnel and Resources
Scope management in terms of mission, objectives and
requirements
Schedule in terms of dates and milestones
Monitor and manage risks
Kickoff meetings, fortnightly status meeting, monthly
tactical meetings and project closing meeting
Units Input
Units Output
Reporting Unit
Organizational Structures
Constraints
Assumptions
Master Project Plan with supporting detail
Final Release of all deliverables of the Project
Representative of Client

The Requirement Management Unit will work as the interface between the Software Development
Team and Users needs. The team will investigate the problem, establish the requirements for a
system then analyze and model the requirements and develop practical design solutions. The
Requirement Analysis unit will apply analysis, modeling and design techniques in the context of
practical problems, discuss alternative models, solutions and argue effectively why some models or
solutions are better than others given different evaluation criteria.
Unit Name
Team Lead
Roles

Business Analyst
Business Analyst
Business Consultant
Requirement Analyst
Technical Lead
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Responsibilities
Units Output
Reporting Unit
Units Input
Graphic Designer
Formulation of Proposed Solution in terms of business
and technology
Master Project Plan
Requirement Management Methodology
Software Requirements Specification (SRS) with
supporting detail
Project Management
System Design Unit

Unit Name
Team Lead
Roles
Responsibilities
Units Input
Units Output
Reporting Unit
System Design Unit

Technical Lead
Technical Lead
System Analyst
System and Networking Expert
Data Architect
Analyst Programmer
To design the overall system
To design technological architecture
To design class, database according to business
functionality
To devise technological sustainability of the application
in terms of functionality, usability, reliability, performance
and scalability
To monitor the development activities as per system
design
Master Project Plan
System Design and Analysis Report with supporting
detail
Development Unit
The Development Unit is the core programmers team who will be involve in developing the software
according to the System Design. The main responsibility of this team is to convert the design
specifications to system codes on the chosen programming language.
Unit Name
Team Lead
Roles
Development Unit
System Analyst
System Analyst
Technical Lead
Analyst Programmer
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Responsibilities
Units Input
Units Output
Reporting Unit
Application Developer (Service Layer)

Application Developer (UI Layer)
To develop the overall system according to system
design
To implement technological architecture
To develop class, database according to business
functionality
To implement security of the application
To perform code reading and unit testing
To perform tasks assigned by QA and Test Unit
Master Project Plan
Approved System Analysis and Design
Software Development Process
Beta Version of the software
Project Management Unit, QA and Test Unit
QA and Test Unit

QA & Test Unit will be testing the overall System Integration and conduct thorough Testing &
Evaluation according to the Requirement Design. A complete Test Case will be designed during the
Requirement Analysis phase ensuring that the system gives expected outputs and the system is free
of logical errors, bugs or other functional problems.
Unit Name
Team Lead
Roles
Responsibilities
Units Input
Units Output
Reporting Unit
QA and Test Unit

QA Engineer
QA Engineer
Project Manager
Technical Lead
Test Engineer
To formulate QA and Test Plan of Master Project Plan
To formulate standards and conventions
To establish strong QA process for ensuring quality
software
To perform formal and informal QA
To design test case for the project
To perform Integration, system and acceptance testing
of the software
QA and Testing Methodology and Tools
Requirements Analysis Report
Version of the Software from Development Unit
QA and Test Plan of Master Project Plan
Test Case Design Report
QA and Test Report
QA Certified Release of the Software
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Deployment Unit
The Deployment Unit will be responsible to deploy the developed system to client side according to
the Deployment Guideline. The Deployment Guideline will be developed during the System Analysis
phase. To deploy the system smoothly, the current working environment of Client Organization will be
studied and designed to make a smooth transition for the system deployment.
Unit Name
Team Lead
Roles
Responsibilities
Units Input
Units Output
Reporting Unit
Deployment Unit
Technical Lead
Technical Lead
QA Engineer
Project Manager
Deployment Engineer
Data Entry Operator
To formulate Deployment Plan of Master Project Plan
To perform deployment at clients side
To give input of sample data to the software
To ensure smooth operation of the software
Approved Master Project Plan
Approved System Analysis and Design Report
Deployment Plan of Master Project Plan
Deployment Report
Training Unit
The Training Unit will provide necessary training to the Client staffs / user to adopt the system and
become accustomed to the daily use of the system.
Unit Name
Team Lead
Roles
Responsibilities
Units Input
Units Output
Reporting Unit
Training Unit
Lead Instructor
Lead Instructor
Asst. Instructor
To prepare training plan of Master Project Plan
To prepare training materials for the client
To provide training
Approved Software Requirement Specification (SRS)
Training Plan of Master Project Plan
Training Materials
Training Completion Report
P a g e | 94

Support & Service Unit is responsible to provide all sort of after deployment service and support to
Client.
Unit Name
Team Lead
Roles
Responsibilities
Units Input
Units Output
Reporting Unit

Technical Lead
Technical Lead
Project Manager
QA Engineer
Support and Service Engineer
To provide support and services to the client
To prepare monthly Support and Service Report
System Document
Support and service activities to the client
Monthly Support and Service Report
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3.2.4
Staffing Schedule
[Attached Personnel Schedule in the next page]
STAFFING SCHEDULE
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CHAPTER 04
Team Compositions
P a g e | 97
4.1 Introduction
All the proposed professionals proposed by the Consultant are highly qualified and have adequate
working experience. Substantial input has been proposed by the national consultants as the key
professionals.
The Project Team Leader Mr. Shohorab Ahmed Chowdhury has got B.Sc. in Electrical and Electronic
Engineering from Bangladesh University of Engineering and Technology (BUET) in year 2002. And he
is an Oracle Certified Professional; has done OECP (Oracle Education Certified Professional) course
from Oracle Corporation in year 2002. He has more than 9 years professional experiences,
specialized in ICT Consultancy, ERP Implementation, Web Portal Business, Project Management,
Business Analysis, Software Development, Call Center Management. He also has professional
expertise in Education Management, Health Information System, Real Estate, CRM, Telecom,
Business Intelligence etc. He is the Author of many Technical Reports and feasibility study reports. His
computer proficiency or knowledge in MS office, Database, Programming Languages, GIS, Reporting
Software, Case Tools and other technology are quite high. So far he has excellent record to deliver
measurable growth and profitability through strategic planning, project management, technical deign
and innovative approaches. The other proposed professionals have considerable experience in their
respective field.
Team Composition, Task Assignments and Summary of CV Information and Curriculum Vitae (CV) for
Proposed Professional Experts are furnished in section 4.2 and 4.3 respectively.
P a g e | 98
4.2 Team Composition, Task Assignments, Summary of CV Information (Form TECH- 5)
Professional Staff
Name of the Staff
Shohorab Ahmed Chowdhury
Firm
Synesis IT
Bijon Kumar Dhar
Synesis IT
Area of Expertise
Project Management
Consultancy Services
Requirements
Management
System Design and
Analysis
Business Analysis and
Modeling
System Development
Knowledge on
Technological Trends
and its innovations
QA & Testing
Documentation
System Analysis &
Design
Web Development
Web Service
Administration
QA & Testing
Training
Documentation
Position Assigned
Team Leader
System Analyst
Task Assigned
Responsible for overall management and
implementation of the project.
Take leading role for System Analysis and
Design
Ensure close cooperation and assistance to
the client for effective and efficient
implementation of the project.
Ensure execution of all activities defined in
the overall scope of work.
Lead, supervise and monitor the software
development team
Confer with users to gain understanding of

needed changes or modifications of existing
programs.
Research, review, and recommend system
design and program coding methods and
procedures
Develop and manage the programs within
established timeframes.
Write, analyze, review, and rewrite
programs, using workflow chart and
diagram
Investigate whether networks, workstations,
and/or peripheral equipment are responding
P a g e | 99
to a program's instructions.
Rupayan Chowdhury
Synesis IT
IT Security Management
System Auditing
Object Oriented
Requirement
Management
System Analysis
QA & Testing
Documentation
QA Specialist
Monuwar Iqbal
Synesis IT
Database Design
Database Administration
System Analysis &
Design
Programming
QA & Testing
Database Administrator
Analyzing Quality requirements and

automating the test cases in productdevelopment environment
Design and develop white-box and blackbox tests, using techniques including:
Requirements and code reviews,
Equivalence classes and boundary value
analysis, Decision tables, State-transition
diagrams, orthogonal arrays, Branch and
condition coverage, Basis paths.
Analyzing Quality requirements and
automating the test cases in productdevelopment environment
Define technical test strategies and cases
based on requirements and design
specifications
Execute manual and automated test cases
to verify the conformance of our software
product against specifications
Manage assigned projects from IT Quality
Testing through final User Acceptance
Testing.
Participate in design specification reviews
and technical documentation review
Critically assess existing system and its
database
Create and maintain all databases required
for development, testing and production
usage.
Define needs for transfer of database from
Oracle 9i to Oracle 10g database server.
P a g e | 100
Mohammad Mokbul Ahmed
Synesis IT
Project Management
Network Design
Network Administration
QA & Testing
System Architect
Abdullah Al Mamun
Synesis IT
System Analysis &
Design
Web Development
Web Service
Administration
QA & Testing
Training
Documentation
Sr. Developer
Plan and implement backup and recovery of

the Oracle database.
Evaluate releases of Oracle and its tools,
and third party products to ensure that the
software is running the products that are
most appropriate.
Ultimate responsible for physical database
design.
programs.
procedures
diagram
programs.
procedures
diagram
P a g e | 101
Ratan Dhar
Synesis IT
System Analysis &
Design
Web Development
Web Service
Administration
QA & Testing
Training
Documentation
Developer
Muhammad Nuruddin
Synesis IT
System Analysis &
Design
Web Development
Web Service
Administration
QA & Testing
Training
Documentation
Developer

programs.
procedures
diagram
programs.
procedures
Develop and maintain code for programs
within established timeframes.
diagram
Assign, coordinate, and review work and
activities of programmers
P a g e | 102
Mohammed Abu Hamid
Synesis IT
QA & Testing
Training
Documentation
Network Administrator
Abdul Karim Md Karim-us-Shan
Synesis IT
Requirement Analysis
QA & Testing
Training
Documentation
Trainer
Coordinate network services, technical and

maintenance support
Selecting methods for detecting and
preventing intrusion and other security
Create and maintain logical, physical and
protocol maps, and backups of all
equipment configurations parameters, and
network documentation standards and
procedures.
Server maintenance and troubleshooting.
Including software security patches,
performance tuning,
Develop communication network plans and
strategies including standards, current and
future network topology, and capacity
planning.
Assist in short and long term planning
including the development of strategic plans
to leverage emerging technology to support
future enterprise needs.
Training to other user of the organization
network security systems and techniques in
order to prepare for such attacks and
recommend new techniques and methods
of defense.
Present information, using a variety of
instructional techniques and formats such as
role playing, simulations, team exercises,
group discussions, videos and lectures.
Organize and develop, or obtain, training
procedure manuals and guides and course
materials such as handouts and visual
materials.
Describe
the
necessary
concepts,
P a g e | 103
Muhammad Masud Parvez
Synesis IT
Project Management
System Analysis & Design
GIS Management
Programming
QA & Testing
Documentation
Software Tester
technologies and functionality using the right

vocabulary at the right level of abstraction to
each one of the user categories.
Monitor, evaluate and record training
activities and program effectiveness.
Attend meetings and seminars to obtain
information for use in training programs, or
to inform management of training program
status.
Design, plan, organize and direct orientation
and training for employees
Design and develop and Implement the test

specifications and test scripts, using relevant testing
methods
Determine test data requirements and gather,
manipulate and maintain that data.
Analyze the likely cause of, and trends in, issues
highlighted during testing to identify problem areas,
reduce errors and to suggest further improvements
Responsible for performing unit testing, integration
testing, performance testing, functional testing, client
acceptance testing, user interface testing, batch
process testing, and production support testing of
these various software products using the plans,
tools, and scripts developed.
Contribute ideas and suggestions for possible
improvements to current test procedures
Prepares testing and performance summary reports
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CURRICULUM VITAE (CV) FOR PROPOSED PROFESSIONAL STAFF

1. Proposed Position: Team Leader
2. Name of Firm: Synesis IT Ltd.
3. Name of Staff: SHOHORAB AHMED CHOWDHURY
4. Date of Birth: Jan 01, 1977
Nationality: Bangladeshi
5. Education:
B.Sc. in Electrical and Electronic Engineering- Bangladesh University of Engineering and
Technology (BUET),2001
6. Membership of Professional Associations: N/A
7. Other Training
OECP (Oracle Education Certified Professional), Oracle Corporation, 2002

Training on Hospital Information Management System, Bamrungrad Hospital, Bangkok,
Thailand, 2005, ISO-27001/2005
8. Countries of Work Experience: Bangladesh, Thailand

9. Languages:
Language
English
Bengali
Speaking
Good
Good
10. Employment Record:
From: Jun, 2006
To: Till Date
Employer: Synesis IT Ltd.

Positions held: Managing Director
From: Jan, 2005To: May, 2006
Employer: ATI Limited

Positions held: Manager, Software Development
From: Jan, 2003To: Dec, 2004
Employer: DDC Limited

Positions held: System Analyst
From: Jun, 2001
To: Dec, 2002

Positions held: MIS Associate
Reading
Good
Good
Writing
Good
Good
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From: Jan, 1999To: Nov, 2001
Employer: CSSBH
Positions held: ICT Consultant
11. Detailed Tasks Assigned
Responsible for overall
management and
implementation of the
project.
Take leading role for
System Analysis and
Design
Ensure close
cooperation and
assistance to the client
for effective and
efficient implementation
of the project.
Ensure execution of all
activities defined in the
overall scope of work.
Help prepare of
Inception and all
subsequent reports, both
routine and specific
Fine tune the
methodology and
approach.
Organize and distribute
assignments and keep
up/ maintain spirited
work environment
Conduct constant
supervision of the team
members
Review the current
situation, current EMIS
and relevant technology
in use under DSHE and
BANBEIS.
Critically assess the
existing system of
Decentralized EMIS
Collect and analyze
requirements for up
gradation/ develop of
12. Work Undertaken that Best Illustrates Capability to

Handle the Tasks Assigned
Name of assignment or project: Web Based Application Software

for Process Automation of Postal Department
Year: 2009
Location: Dhaka
Client: Bangladesh Post Office
Main project features: The project contains following major
functions and modules:
Post Office Counter Automation (Reg. Letter, parcel, EMS,
GEP, Money Order, eMoney Order, MV Tax, PLI Premium
collection, Passport, VPP,VPL, Selling of Stamps, Prize
bonds (Sale and Encashment), Sale of postal orders,
Registration of Newspapers, Insured Articles (Domestic
and International, Sale of revenue and non judicial stamps,
sale of all kinds stamps, Sale of Bidi Band Roll, Sale of
pay phone and chip phone cards, Sale of lottery tickets,
Utility bill collection)
Automation of the Post office Treasury
Automation of sub account and accounts
Human Resource Information Systems
Tracking and tracing for registered and high-priority inland
and foreign articles and delivery status
Updating & integrating existing Savings Bank Account
(Ordinary and Fixed Account), Savings Certificates (Sale
and Encashment) and Postal Life Insurance (PLI)
Mail collection & Transmission (For Mail & Sorting
office)
Back end: Oracle 10g, Front end: ASP.NET, Application
Server: Oracle IIS ; OS: Linux, Windows
Positions held: Team Leader/System Analyst
Activities performed:
Project Management- Project Planning, Scheduling,

Resource Allocation, Project Quality Management, Project
Time, Cost and Risk Management, Preparation of project
status report, Master Project Plan, Inception Report
Requirements Analysis - Collect and analyze business
process requirements, Collect and analyze user needs and
P a g e | 106
the existing software.

Collect and analyze user
experience towards the
existing software.
Analyze existing
database system of
EMIS
Critically assess the
existing network system
Review existing
technology
Help to upgrade the
design of the system for
automation of operation,
planning and
management functions
of DSHE, zones and
districts.
Design of system
architecture
Design of proposed
system (up gradation/
development)
Assist design of
database to support
modifications.
Design of flexible
graphical and statistical
based reporting system
for multi-purpose usages
of the database.
Prepare Implementation
Plan
Prepare requirements
analysis report
Prepare System Analysis
and Design report
Responsible for all
deliverables defined in
scope of work.
Establish software
development standard
practices and guidelines
Lead, supervise and
monitor the software
development team
Perform QA of
developed system
experiences with software, Lead, Coordinate and supervise

Requirements Analysis team, Prepare Software
Requirements Specification Document
System Design- Design system architecture & user
interface, Prepare and design relational database
management system, Prepare system flowcharts, use case,
class diagram, Provide technological solution in ASP.Net,
C#.Net, Oracle Database Server 10g, Oracle Internet
Application Server 10g., Lead, Coordinate and supervise
System Design team, Prepare System Design and Analysis
Report
Monitor and supervise software application development
tasks
Responsible for all project deliverables
Name of assignment or project: Automation project of IDCOL

(Phase I)
Year: 2009
Location: Dhaka
Client: Infrastructure Development Company Limited
Main project features: Complete Process Automation for HR &
Payroll, Accounts, Loan Management, Solar & Biogas Project
Management, MIS etc. The main modules of the software are:
MIS Architecture
Company Accounts
Loan Management
Renewable Energy Projects (Solar)
Communications and Task Management
Back end: SQL 2005, Front end: C#,
Application Server: IIS; OS: Windows
Positions held: Project Manager
Project Management- Understanding of the assignment and

the client, Project Planning, Scheduling, Resource
Allocation, Project Quality Management, Project Time,
Cost and Risk Management, Preparation of project status
report, Master Project Plan, Inception Report
Configure software development environment
tasks
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against system
requirements and design
Maintain documentation
of all software
development.
Facilitate to conduct
training
Prepare Final Report
Assist to set up
procedures for
management and
monitoring of the of the
project programs.
To undertake other tasks
as may be requested by
the client
Monitor software development tasks

Perform QA of developed system against system
Liaise with the client on day to day basis
Name of assignment or project: Up-gradation of Decentralized

EMIS Software
Year: 2009
Location: Bangladesh
Client: Secondary Education Sector Development Project
Directorate of Secondary and Higher Education (DSHE), Ministry
of Education (MoE)
Main project features: The project contains the development and
up-gradation of the following modules:
Message Communication System, Project Management, Project
Monitoring & Evaluation, Project Proposal Management,
Education Institution Management, Performance Based
Management(PBM), Employee Management, Employee
Monitoring & Evaluation, Training Management, Payroll
Management, Budget Management, Library Management,
Inventory Management, Document Archiving Management,
Monthly Pay Order (MPO) Management, GIS Application, File
Management System
Back end: Oracle 10g, Front end: Any Web Browser, Application
Server: Oracle IAS 10g; OS: Linux

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Report
tasks
Name of assignment or project: Design, Development and

Deployment of Dynamic Web Portal having information
Upload and Download Facilities of All Health Facilities across
the Country and Generation of MIS Reports for DSS.
Year: 2009
Location: DG Health Services, Dhaka and All Health Facilities
across the Country
Client: DG Health Services, Mohakhali, Dhaka
Main project features:
Health information dissemination among all Health

Facilities across the country
Web-Based repository of knowledgebase (Articles,
Journals, Reports etc.)
Medical (especially admission) result publication
Data collection based on the prescribed format (pre defined
questionnaire)
Electronic correspondence among all Health Facilities and
Institutes
Update PDS (personal data sheet)
Official notice publication across the country
Positions held: Team Leader/System Analyst


Report
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tasks
Name of assignment or project: Development, Deployment,

implementation, integration, testing, commissioning and
training of Dynamic Web based Enterprise Resource
Development for Power Grid Company of Bangladesh
Year: 2008-2009
Location: Dhaka
Client: Power Grid Company of Bangladesh
Main project features: Design, Develop, deploy, implementation
and training of Enterprise Resource Planning (ERP) through
implementing the following modules Office Automation, Human
Resources Management System including Payroll, Financials,
Inventory Management, Fixed Asset Management, Sales
Management and Procurement Management
Positions held: Team Leader/ System Analyst

Report
tasks
Name of assignment or project: Development and

Implementation on Integrated Record Management System
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(IRMS)
Year: 2008
Location: Dhaka
Client: BDR Headquarters, Peelkhana, Dhaka
Main project features: The objective of the project is to automate
all the process of records across the country (12 Sectors)

Report
tasks
Name of assignment or project: Design and Development of

Dynamic Web based Synesis Synergy ERP
Year: 2008
Location: Dhaka
Client: Off the Self Product of Synesis IT Ltd.
Main project features: The main objective of the project is to define
Enterprise Resource Planning (ERP) requirements and features,
select ERP vendor by formulating procurement guidelines and
monitor implementation of ERP by selected vendor.
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Report
tasks
Name of assignment or project: Integrated Records and Pay

Management
Year: 2006
Location: Army Headquarters Dhaka, Gazipur, Bogra, Jessore
Client: Bangladesh Army Headquarters
record and pay management system of FC Army and all Units of
Bangladesh Army

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tasks
Name of assignment or project: National Domestic Biogas

Project Management System (NDBMP)
Year: 2006
Location: Dhaka
Client: Infrastructure Development Company Ltd. (IDCOL)
Main project features: The main objective of the Synesis Just In
Time BPMS (Biogas Project Management System) is to ensure an
automated computerized system that comprises Construction of
Bio Gas Plant Information, House Holder Information, CPO
Information, Donor Information, Meson Registration Data,
Inspection Information, Donor and CPO Ledger and Financial
Information etc
Positions held: Team Leader/ System Analyst

System Design
tasks
Name of assignment or project: Computerization of the office of

Registrar Joint Stock Companies and Firms (RJSC).
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Year: 2005
Location: Dhaka
Client: SouthAsia Enterprise Development Facility (SEDF)
Process Automation of all functions (Name Clearance,

Company Registration, Return Filing, Issuance of Certified
Copy) of all offices of RJSC
Layer Oriented Web enabled Architecture
Distributed as well as centralized database design to
support business processes
Real Time reporting and transactions
Archival of all company documents
Redesign of Website
Positions held: Asst. System Analyst

System Design
Establish software development standard practices and
guidelines
tasks
Coordinate with software testing team
Escalate issues regarding software development to Project
Manager
Assist Team Leader/ Project Manager regarding project
related activities
13. Certification:
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly
describes me, my qualifications, and my experience. I understand that any wilful
misstatement described herein may lead to my disqualification or dismissal, if engaged.
Signature: Shohorab Ahmed Chowdhury
Full name of authorized representative: Md. Rezaul Karim
Date: 12/09/2011
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P a g e | 115

1. Proposed Position: System Architect
3. Name of Staff: MOHAMMAD MOKBUL AHMED
4. Date of Birth: Jan 01, 1974
5. Education:
Masters in Computer Science, Independent University, Bangladesh, 2006
Masters in Commerce in Accounting Major, National University, 1998
7. Other Training:
o
o
o
o
o
Information Technology Infrastructure Library -ITIL

Project Management Professionals
Sun Certified System Administrator
Microsoft Certified Systems Engineer
Cisco Certified Network Associate
8. Countries of Work Experience: Bangladesh, Australia

9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Good
Good
From: April 2010

To: Till Date
Positions held: Vice President
From: May 2008

To: March 2010
Employer: ACI Logistics Ltd.
Positions held: Manager, Infrastructure and Operations
From: December 2006

To: May 2008
Employer: Independent University, Bangladesh
Positions held: Senior Manager
From: April 2001

To: November 2006
Employer: PROSHIKA A Centre for Human Development
Writing
Good
Good
P a g e | 116
Positions held: Manager Program Coordinator/ Network Administrator
From: June 2000

To: March 2001
Employer: PCS - Proshika Computer Systems
Positions held: Manager, Systems Integration
From: September 1999

To: May 2000
Positions held: System Administrator
From: July 1999

To: August 1999
Positions held: Manager
From: February 1998 To: June 1999

Positions held: Manager, Training
Critically assess existing

system and its database
Analyze requirements of
the system
Define entity and its
relationship to support
smooth functions of the
system.
transactions and flow of
data.
Design of transactions
and flow of data
Design of Entity
Relationship Diagram.
Create and maintain all
databases required for
development, testing and
production usage.
Perform the capacity
planning required to
create and maintain the
databases.
Perform ongoing tuning
of the database
instances.
Define needs for transfer
of database from Oracle

Name of assignment or project: Web Based Application

Software for Process Automation of Postal Department
Year: 2009
Location: Dhaka
The project contains following major functions and modules:
Post Office Counter Automation (Reg. Letter, parcel,

EMS, GEP, Money Order, eMoney Order, MV Tax, PLI
Premium collection, Passport, VPP,VPL, Selling of
Stamps, Prize bonds (Sale and Encashment), Sale of postal
orders, Registration of Newspapers, Insured Articles
(Domestic and International, Sale of revenue and non
judicial stamps, sale of all kinds stamps, Sale of Bidi Band
Roll, Sale of pay phone and chip phone cards, Sale of
lottery tickets, Utility bill collection)
P a g e | 117
9i to Oracle 10g
database server.
Install new versions of
the Oracle RDBMS and
its tools and any other
tools that access the
Oracle database server
10g.
Plan and implement
backup and recovery of
Control migrations of
programs, database
changes, reference data
changes and menu
changes through the
development life cycle.
Implement and enforce
security for all of the
databases.
Perform database reorganizations as required
to assist performance
and ensure maximum
uptime of the database.
Put standards in place to
ensure that all
application design and
code is produced with
proper integrity, security
and performance.
Perform reviews on the
design and code
frequently to ensure the
software standards are
being adhered to.
Evaluate releases of
Oracle and its tools, and
third party products to
ensure that the software
is running the products
that are most
appropriate.
Provide technical
support to application
development teams.
Enforce and maintains
database constraints to
ensure integrity of the

office)
Back end: Oracle 10g, Front end: ASP.NET,
Application Server: Oracle IIS ; OS: Linux, Windows.
Positions held: Analyst Programmer


Report
Monitor and supervise software application
development tasks
Name of assignment or project: Automation project of

IDCOL (Phase I)
Year: 2009
Location: Dhaka
Complete Process Automation for HR & Payroll, Accounts,
Loan Management, Solar & Biogas Project Management,
MIS etc. The main modules of the software are:
MIS Architecture
Company Accounts
Loan Management
P a g e | 118
database.
Administers all database
objects, including tables,
clusters, indexes, views,
sequences, packages and
procedures.
Assist with impact
analysis of any changes
made to the database
objects.
Troubleshoots with
problems regarding the
databases, applications
and development tools.
Create new database
users as required.
Manage sharing of
resources amongst
applications.
Ultimate responsible for
physical database
design.
Perform activities
assigned by Team
Leader/ System Analyst.
Assist Team Leader/
System Analyst
regarding project related
activities.

Positions held: Project Coordinator
Project Management- Understanding of the assignment
and the client, Project Planning, Scheduling, Resource
tasks
Name of assignment or project: Computerization of the

office of Registrar Joint Stock Companies and Firms
(RJSC).
Year: 2005
Location: Dhaka
Client: SouthAsia Enterprise Development Facility (SEDF)
Main project features: The project contains the development
and up-gradation of the following modules:
Process Automation of all functions (Name Clearance,

Company Registration, Return Filing, Issuance of
Certified Copy) of all offices of RJSC
Layer Oriented Web enabled Architecture
Distributed as well as centralized database design to
support business processes
Real Time reporting and transactions
Archival of all company documents
P a g e | 119
Redesign of Website
Positions held: System Engineer

Developing structural design for central management of
distributed network among the four offices (Dhaka,
Chittagong, Khulna and Rajshahi) using Unicenter
Network and systems Management v.R 11 and CiscoWorks
Small Network Management Solution
Development of performance metrics (Latency, Response
Time, Loss of Data and Packet, Error, Throughput for
identify the point of failure and the bottleneck of the
application and the network
Development of solution for anti-virus/ anti-spam/ antispyware using Computer Associate products eTrust
Integrated Threat Management r8 and eTrust Secure
Content Manager Anti-Spam r8
Planning and Design of LAN cabling using EIA/TIA
category 6 standard PANDUIT product for four offices
(Dhaka, Chittagong, Khulna and Rajshahi)
Planning and Design of WAN using GrameenPhone fiber
optic leased line and the last mile is 3.5Ghz licensed radio
technologies
Development of IP addressing scheme, VLAN and routing
among the four offices (Dhaka, Chittagong, Khulna and
Rajshahi)
13. Certification:
Signature: Mohammad Mokbul Ahmed
Date: 12/09/2011
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1. Proposed Position: System Analyst
3. Name of Staff: BIJON KUMAR DHAR
4. Date of Birth: 07 May, 1976
5. Education:
MSc. in Computer Science from University of Madras (INDIA), 2001

BSc. in Computer Science from University of Madras (INDIA), 1999

7. Other Training:
Oracle (8i) DBA Course from Radiant, India-3month

E-Commerce Training from Asset International, India
Advance Application Security Implementation
Advance DB Implementation
.NET Architecture Design and Patterns
Advance ASP.NET Design
CMMI version 1.2
Project Management Training from BIPL
Training organized by Synesis ITo Advanced Database Design and Adminstration through Oracle 10g
o Web Application Programming
8. Countries of Work Experience: Bangladesh

9. Languages:
Language
English
Bengali
Speaking
Good
Good
From: Nov, 2008
To: Till Date

From: Aug, 2003
To: Oct, 2008
Employer: Bangladesh Internet Press Ltd

Reading
Good
Good
Writing
Good
Good
P a g e | 121

Analyze requirements of
the system
system.
data.
and flow of data
Design of Entity
development, testing and
production usage.
databases.
of the database
instances.
9i to Oracle 10g
database server.
10g.
Plan and implement
programs, database
changes and menu
changes through the

Name of assignment or project: Development of Dynamic Web

Application for 8 wings and Regional Statistical Offices of
Bangladesh Bureau of Statistics
Year: 2010
Location: Dhaka
Client: Bangladesh Bureau of Statistics
Dynamic web portal contains Info about Census Data and

other information of Bangladesh Bureau of Statistics. This
is total web based content management system
Web based customized application software which work
with 8 wings through internet and intranet and intranet and
with 6 out of 23 Regional Statistical Offices (RSO) through
intranet with provision for future extension to remaining 17
RSOs.

Worked as System Analyst of the assignment.

Report
tasks
requirements and designResponsible for all project
deliverables
P a g e | 122

databases.
Perform database reorganizations as
required to assist
performance and ensure
maximum uptime of the
database.
ensure that all
and performance.
design and code
being adhered to.
that are most
appropriate.
Provide technical
development teams.
database.
procedures.
Assist with impact
objects.
Troubleshoots with
Create new database
users as required.
Manage sharing of

Year: 2009
Location: Dhaka

sale of all kinds stamps, Sale of Bidi Band Roll, Sale of pay
phone and chip phone cards, Sale of lottery tickets, Utility
bill collection)
Mail collection & Transmission (For Mail & Sorting office)
Application Server: Oracle IIS ; OS: Linux, Windows
Activities performed: Worked as Analyst Programmer of the

assignment.
o Collect and analyze business process requirements
o Collect and analyze business process reengineering
to support for ERP.
o Collect and analyze user needs and experiences
with software
o Prepare functional specifications
o Prepare system flowcharts and activity diagrams
o Collect and analyze technical requirements to
support business
o Prepare Software Requirements Specification
Document
P a g e | 123
resources amongst
applications.
physical database
design.
Perform activities
assigned by Team
Assist Team Leader/
System Analyst
activities.
System Design
Design system architecture
o Design user interface
o Prepare and design relational database
management system
o Prepare system flowcharts, use case, class diagram
o Provide technological solution
o Prepare various system documents
o Prepare System Design and Analysis Report
tasks
Monitor software development tasks by selected vendor
requirements and designLiaise with the client on day to day
basis

EMIS Software
Year: 2009
of Education (MoE)

Education
Institution
Management,
Performance
Based
Management(PBM),
Employee
Management,
Employee
Management System
Solution Development and Delivery
o Understands technical and functional design
P a g e | 124
requirements.
Assists in physical and logical database design.
Creates prototypes for client engagements.
Designs, codes, and tests technical solutions.
Identifies system deficiencies and recommends
solutions.
Project Execution
o Leads small teams of developers.
o Assists in enforcement of development deadlines
and schedules.
o Understands the necessity of and contributes to
coding standards.
o Develops internal and external meeting objectives
and agendas.
o Prioritizes multiple tasks effectively.
Relational Databases
o Understands advanced relational database
concepts.
o Demonstrates proficiency with physical and logical
database design.
o Writes effective stored procedures.
o Possesses demonstrated work experience with at
least one relational database management system
o
o
o
o

Management
Year: 2009
Bangladesh Army
Positions held: Analyst

tasks
P a g e | 125

Management
Year: 2006

(Phase I)
Year: 2009
Location: Dhaka
Complete Process Automation for HR & Payroll, Accounts, Loan
Management, Solar & Biogas Project Management, MIS etc. The
main modules of the software are:
MIS Architecture
Company Accounts
Loan Management
Back end: Oracle 10g, Front end: Any Web Browser,
Application Server: Oracle IAS 10g; OS: Linux
Develop and document logical code for efficient program

execution.
Develop Web applications according to Requirements
Analysis and System Design.
Perform complete testing of Web applicationsunit and
system, engaging users as necessary.
Conduct all user acceptances testing, and report results.
Design and implement user-driven templates, databases and
interfaces for ease of use.
Develop database-driven Web interfaces for rapid, realtime information sharing.
Develop external Web portals allowing users to input and
retrieve accurate information.
P a g e | 126
Year: 2009
Location: Dhaka
Client: Directorate General Health Services.

questionnaire)
Institutes
Update PDS (personal data sheet
Positions held: Analyst programmer

o Define reporting system requirements
with software
support processes
o Prepare functional specifications and software
requirement document
o Assist team lead of Requirements Analysis in
variuos activities
System Design
o Design system architecture
management system
Design logical database as per business requirements
Optimize database for supporting large volume of data
Formulate software implementation and deployment
planPerform QA of developed system against system
P a g e | 127
Name of assignment or project: CFDS (Central Fund

Disbursement System), Designing and Developing CFDS
(Central Fund Disbursement System) for HNPSP Program
FMA Unit of Ministry of Health and Welfare (MoHW).
Year: 2008
Location: Dhaka
Client: Ministry of Health and Welfare (MoHW).
Annual Development Plan (ADP)
Yearly Budget Entry from Ministry of Finance
Budget Breakdown Request from Line Directors
Fund Disbursement to Line Directors.
Fund Release to Line Directors
Positions held: Web Developer


execution.
Develop database-driven Web interfaces for rapid, realtime information sharing..
To design and develop the corporate website ensuring
strong functionality and optimization
To design and develop relational database systems and their
web interfaces.
To develop web page infrastructure and application related
to pages with more advanced graphics and features..
13. Certification:
Signature: Bijon Kumar Dhar
Date: 12/09/2011
P a g e | 128
P a g e | 129

1. Proposed Position: Database Administrator
3. Name of Staff: MONUWAR IQBAL
4. Date of Birth: Mar 20, 1976
5. Education:
Masters of Business Administration (MBA), Major in MIS - American International

University, 2008
Bachelor in Computer Information System (CIS) - London Metropolitan University, 2002
7. Other Training: N/A
9. Languages:
Language
English
Bengali
Japanese
Thai
Speaking
Good
Good
Good
Good
Reading
Good
Good
Fair
Writing
Good
Good
From: April, 2008
To: Till Date

From: April, 2003
To: Mar, 2008
Employer: ATI Limited


Analyse requirements of
the system

Year: 2009
Location: Dhaka
P a g e | 130
system.
data.
and flow of data
Design of Entity
development, testing
and production usage.
databases.
of the database
instances.
9i to Oracle 10g
database server.
10g.
Plan and implement
programs, database
changes and menu
changes through the
databases.
Perform database reorganizations as
required to assist
performance and ensure
maximum uptime of the
database.


office)
Positions held: Database Administrator & System Analyst
Define Entity and its relationship

Define transactions and flow of Data
Design Entity Relationship Diagram (ERD)
Create and maintain all databases required for
development, testing and production usage.
Perform the capacity planning required to create and
maintain the databases
Perform ongoing tuning of the database instances.
Plan and implement backup and recovery of the database.
Control migrations of programs, database changes,
reference data changes and menu changes through the
Implement and enforce security for all of the databases.
Perform database re-organizations as required to assist
performance and ensure maximum uptime of the database.

EMIS Software
P a g e | 131
ensure that all

and performance.
design and code
being adhered to.
that are most
appropriate.
Provide technical
development teams.
database.
procedures.
Assist with impact
objects.
Troubleshoots with
Create new database
users as required.
Manage sharing of
resources amongst
applications.
physical database
design.
Perform activities
assigned by Team
Year: 2009

Directorate of Secondary and Higher Education (DSHE)
Ministry of Education (MoE)

Management(PBM),
Employee
Management,
Employee
Management System
Positions held: Database Administrator

performance and ensure maximum uptime of the database
P a g e | 132
Assist Team Leader/

System Analyst
activities.

(Phase I)
Year: 2009
Location: Dhaka
MIS Architecture
Company Accounts
Loan Management

performance and ensure maximum uptime of the database

Synesis Synergy ERP
Year: 2008 Ongoing
Location: Dhaka
Main project features: Design, Develop, implementation and
training of Enterprise Resource Planning (ERP). Modules are
Office Automation, Human Resources Management System
including Payroll, Financials, Inventory Management, Fixed Asset
P a g e | 133
Management. Sales Management, Procurement Management,
Project Management, Fixed Asset Management
Worked as System Analyst of the assignment.

System Design
o Design system architecture and provide
technological solution in J2EE, Oracle Database
Server 10g, Oracle Internet Application Server
10g
management system
o Collect and analyze technical requirements to support
business
Document
guidelines
Configure, monitor and supervise software development
environment
Name of assignment or project: RAMA (RAMA Information

System)
Year: 2008
Location: Thailand
Client: Ramathobody Hospital, Medicine department of Mahidul
University, Bangkok
Main project features: Main Project Features: Diagnostic
Radiology Information System, Intervention Radiology System,
AIMC Information System, Mammography Information System,
(NM) Nuclear Medicine Information System, (RT) Radiation
Therapy Information System, Material Management, Human
Resource, Library Information System, Electronics Document
Storage Management System, Academic Management System,
Schedule & Rostering, Security and Administration, Management
Information System
P a g e | 134
Positions held: Position Held: Analyst Programmer

o Collect and analyze business process
requirements
various activities
Document
System Design
Design system architecture
management system
o Prepare system flowcharts, use case, class
diagram
o Provide technological solution in ASP.Net, Oracle
Database Server 10g, IIS, C#.Net
Escalate issues regarding software development to Project
Manager
13. Certification:
Signature: Monuwar Iqbal
Date: 12/09/2011
P a g e | 135

1. Proposed Position: QA Specialist
3. Name of Staff: RUPAYAN CHOWDHURY
4. Date of Birth: 13 Sep 1981
5. Education:
Bachelor of Urban and Regional Planning major in Geographic Information System,

Bangladesh University of Engineering and Technology (BUET), Dhaka, 2005.
Higher Secondary Certificate, Chittagong College, Chittagong, 1998
Secondary School Certificate, Chittagong Govt. High School, Chittagong, 1996
6. Membership of Professional Associations:
Member, Information System Audit and Control Association (ISACA)
7. Other Training
Microsoft Business Solutions Certified Professional- Microsoft CRM Application

Professional (Score 98%) ISO 27001/2005

9. Languages:
Language
English
Bengali
Speaking
Good
Good
From: Oct, 2007
To: Till Date

Positions held: Chief Operating Officer (COO)
From: Apr, 2006
To: Sept, 2007

Positions held: Business Analyst
From: Feb, 2003
To: Mar, 2006

Reading
Good
Good
Writing
Good
Good
P a g e | 136
Design and develop test

specifications and test
scripts through the analysis
of project and development
specifications to improve
the quality of the
Implement the test
scripts, using relevant
testing methods, to exercise
new and amended
computer programs and
systems, so that they meet
a pre-defined, acceptable
standard.
Determine test data
requirements and gather,
manipulate and maintain
that data to ensure a stable
test environment for the
testing of new and
amended software systems.
Analyze the likely cause of,
and trends in, issues
highlighted during testing
to identify problem areas,
reduce errors and to
suggest further
improvements in the
software development
process.
Attend appropriate
development project
meetings with developers
and end users, to gather
information for future
testing projects and to fully
understand the scope of the
project.
Responsible for performing
unit testing, integration
testing, performance
testing, functional testing,
client acceptance testing,
user interface testing, batch
process testing, and
production support testing


Year: 2009
Location: Dhaka

bill collection)
Positions held: QA Specialist
Research, review, and recommend system design and

program coding methods and procedures
Analyzing Quality requirements and automating the test
cases in product-development environment
Identify areas of Quality
Document and maintain database of known software
defects.
Design and develop white-box and black-box tests, using
P a g e | 137
of these various software
products using the plans,
tools, and scripts
developed.
Contribute ideas and
suggestions for possible
improvements to current
test procedures so that they
may be included, where
agreed, in the test policy.
Prepares testing and
performance summary
reports
Feedback and communicate
with the development
section regarding
problems, defects,
questions and suggestions
that arise during testing, to
ensure that any problem
issues are resolved.
techniques including: Requirements and code reviews,

Equivalence classes and boundary value analysis, Decision
tables, State-transition diagrams, orthogonal arrays, Branch
and condition coverage, Basis paths.
Identify areas of Quality control for each product that can
be automated, whether from an available tool, or via
developing code
Define technical test strategies and cases based on
requirements and design specifications
Execute manual and automated test cases to verify the
conformance of our software product against specifications
Manage assigned projects from IT Quality Testing through
final User Acceptance Testing.
Display a high level of critical thinking in bringing
successful resolution to high-impact, complex, and/or
cross-functional problems.
Participate in design specification reviews and technical
documentation review
Ensure Quality of Service levels of software products
through performance test benchmarking

EMIS Software
Year: 2009
of Education (MoE)
Education
Institution
Management,
Performance
Based
Management(PBM),
Employee
Management,
Employee
Management System
Positions held: QA Engineer
P a g e | 138
Worked as QA Engineer of the assignment.

Work with Operations management to analyze, plan and
develop the run-book automation related to the software
deployment processes and supporting infrastructure
Develop deployment scripts on a lifecycle automation
platform for the orchestration, integration and automation
of build promotions and software releases
Work with other team members in Operations, QA, and
Product Management to plan the deployment of software
releases and continuously improve the infrastructure
configuration processes
Author internal documentation, such as environment
diagrams, installation/ configuration documents and release
notes.
Troubleshoot and debug environment and infrastructure
problems found in the production and non-production
environments.
Helps in preparing system deliverables
Contribute to the entire software development life cycle
from initial business requirements to deployment &
production support
Train other analysts in testing methodology and the
software development life cycle
Assist in implementation of QA standards and continual
improvement activities QA

Year: 2008
Location: Dhaka
Main project features: The main objective of the project is to define
Enterprise Resource Planning (ERP) requirements and features,
select ERP vendor by formulating procurement guidelines and
monitor implementation of ERP by selected vendor.
Research, review, and recommend system design and

program coding methods and procedures
P a g e | 139

defects.
Design and develop white-box and black-box tests, using
techniques including: Requirements and code reviews,
Equivalence classes and boundary value analysis, Decision
tables, State-transition diagrams, orthogonal arrays, Branch
and condition coverage, Basis paths.
Identify areas of Quality control for each product that can
be automated, whether from an available tool, or via
developing code
Develop and document product requirements as part of
Product Development Team.
Develop and document application test plans based on
software requirements and technical specifications.
Define technical test strategies and cases based on
Execute manual and automated test cases to verify the
conformance of our software product against specifications
Manage assigned projects from IT Quality Testing through
final User Acceptance Testing.
Participate in design reviews to help guide and implement
best automation approaches Forecast / Estimate the Project
future requirements
Ensures adherence to process, tools and metrics standards
within the project team
Display a high level of critical thinking in bringing
successful resolution to high-impact, complex, and/or
cross-functional problems.
Contribute to the entire software development life cycle
from initial business requirements to deployment &
production support

implementation, integration, testing, commissioning and
training of Dynamic Web based Enterprise Resource
Development for Power Grid Company of Bangladesh
Year: 2008-2009
Location: Dhaka
P a g e | 140
implementing the following modules Office Automation, Human
Management and Procurement Management
with software
o Prepare system flowcharts and activity
diagrams
support business
Document
System Design
o Assist in designing system architecture
o Assist in designing user interface
o Assist in preparing and design relational
database management system
o Assist in preparing system flowcharts, use
case, class diagram
o Suggest technological solution
o Help in preparing System Design and Analysis
Report
Helps in preparing system deliverables

Implement Dynamic Web based application on Integrated
Record Management System (IRMS) for Bangladesh Rifles.
Year: 2008-2009
Location: Dhaka
Client: Bangladesh Rifles.
record and pay management system
Back end: Oracle 10g, Front end: Any Web Browser
P a g e | 141

Develop deployment scripts on a lifecycle automation
platform for the orchestration, integration and automation
of build promotions and software releases
Author internal documentation, such as environment
diagrams, installation/ configuration documents and release
notes.
environments.
improvement activities

Year: 2009
Location: Dhaka
Client: Directorate General Health Services.

questionnaire)
Institutes
Update PDS (personal data sheet
P a g e | 142

environments.
improvement activities
13. Certification:
Signature: Rupayan Chowdhury
Date: 12/09/2011
P a g e | 143

1. Proposed Position: Sr. Developer
3. Name of Staff: ABDULLAH AL MAMUN
4. Date of Birth: 15 July, 1981
5. Education:
B. Sc. in Computer Science & Engineering- United International University, 2005
9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Good
Good
Writing
Good
Good
From: Oct, 2010
To: Till Date

Positions held: Sr. Programmer
From: Apr, 2009
To: Sept, 2010
Employer: Athena Software Associates Ltd.

Positions held: Sr. Software Engineer
From: Mar, 2006
To: Mar, 2009
Employer: Invogue software Ltd.

From: Mar, 2005
To: Feb, 2006
Employer: BDCOM Online Limited

Positions held: NOC, System Engineer
Confer with users to gain

understanding of needed

P a g e | 144
changes or modifications
of existing programs.
Resolve questions of
program intent, data
input, output
requirements, and
inclusion of internal
checks and controls.
Analyze performance of
programs and take action
to correct deficiencies
based on consultation
with users and approval
of system analyst
Research, review, and
recommend system
design and program
coding methods and
procedures
Develop and maintain
code for programs within
Apply current technology
methods and procedures
to modify and develop
applications.
Write, analyze, review,
and rewrite programs,
using workflow chart and
diagram, and applying
knowledge of computer
capabilities, subject
matter, and symbolic
logic.
Investigate whether
networks, workstations,
the central processing
unit of the system, and/or
peripheral equipment are
responding to a program's
instructions.
Prepare detailed
workflow charts and
diagrams that describe
input, output, and logical
operation
Assign, coordinate, and
review work and
activities of programmers

Year: 2009
Location: Dhaka

bill collection)
Activities performed: Worked as Asst. System Analyst of the
assignment.
to support for ERP.
o Collect and analyze user needs and experiences with
software
support business
Document
System Design
P a g e | 145
Verify that system meets

performance criteria
Provide technical and
professional support for
training department
personnel on this
software
coordinates testing data
entry and data conversion
procedures
Preparing operational
procedures, including
effective hardware
utilization and adequate
data backup and security
processes
Documents all phases of
the analysis, design,
programming,
implementation, and
maintenance of the
project
Monitors performance of
programs after
implementation
Design user interface

Prepare and design relational database management
system
o Provide technological solution in J2EE, Oracle
Database Server 10g, Oracle Internet Application
Server 10g.
guidelines
tasks
basis
o
o

Management
Year: 2009
Payroll, Accounts, Loan The objective of the project is to automate
Bangladesh Army
Activities performed: Worked as Asst. System Analyst of the
assignment.
to support for ERP.
with software
support business
Document
System Design
o Design user interface
P a g e | 146
management system
Prepare system flowcharts, use case, class diagram
Provide technological solution in J2EE, Oracle
Database
Server 10g, Oracle Internet Application Server 10g.
guidelines
tasks
requirements and designLiaise with the client on day to
day basis
o
o
Name of assignment or project: E-Commerce Solutions

Year: 2009
Client: Gary (USA)
Main project features: PremiumWebCart is a famous web based
shopping cart named. It is fulfilling the purpose of e-commerce
trading
Worked as Sr. Software Engineer of the assignment.

o Requirement analysis and design from client end
with software
support business
various activities
o Assist for preparing the Software Requirements
Specification Document
System Development
o Time to time interaction with client and report to
System Analyst
o Coding, Debugging and Implementation project
on client side
Task serialization, distribution and monitoring by
interaction among team members
Technical assistance among junior programmers
guidelines
P a g e | 147

basis

Year: 2009
Location: Dhaka
Client: Michel Park (USA)
Main project features: MPWoodCarver a website that sells wood
design for furniture, connecting through web based shopping cart.
It is fulfilling the purpose of e-commerce trading
o
o
o
o

with software
support business
various activities
System Development
System Analyst
on client side
guidelines
basis

Year: 2009
Location: Dhaka
Client: Nicole Duroux (Australia)
Main project features: Educhiro is a website who sells medical
P a g e | 148
software, videos, documents connecting through a famous web
based shopping cart named PremiumWebCart. It is fulfilling the
purpose of e-commerce trading.

with software
support business
various activities
System Development
System Analyst
on client side
guidelines

Year: 2008
Location: Dhaka
Client: Waheed rashed (USA)

with software
support business
P a g e | 149
various activities
Assist for preparing the Software Requirements
System Development
System Analyst
on client side
guidelines
basis
o
Name of assignment or project: Gentlemen Cadet Assessment

Software
Year: 2007
Location: Dhaka
Client: Bangladesh military Academy (BMA)

with software
support business
various activities
System Development
System Analyst
on client side
guidelines
P a g e | 150
Name of assignment or project: Microfinance System

Year: 2007
Location: Dhaka
Client: ASD (NGO)

with software
support business
various activities
System Development
System Analyst
on client side
guidelines
Name of assignment or project: General ledger

Year: 2007
Location: Dhaka
Client: Generic Version

P a g e | 151
Requirement analysis and design from client end
Collect and analyze user needs and experiences
with software
support business
various activities
System Development
System Analyst
on client side
guidelines
o
o
13. Certification:
Signature: Abdullah Al Mamun
Date: 12/09/2011
P a g e | 152

1. Proposed Position: Developer
3. Name of Staff: RATAN DHAR
4. Date of Birth: 12 September 1982
5. Education:
B.Sc (Hons) in Computer Science - National University, 2004
9. Languages:
Language
English
Bengali
Speaking
Fair
Good
Reading
Good
Good
Writing
Good
Good
From: Jun, 2009
To: Till Date

Positions held: Sr. Programmer
From: Sept, 2005
To: May, 2009
Employer: Bangladesh Internet Press Ltd (BIPL)

Positions held: Programmer

guided by the Senior
programmer and System
Analyst

Year: 2009
Location: Dhaka
P a g e | 153

established timeframes
applications.
logic.
Investigate whether
instructions.
Prepare detailed
workflow charts and
operation
training department
personnel for this
software
procedures
effective hardware
processes
programming,
implementation, and
maintenance of the
project
programs after
implementation
The project contains following major functions and

modules:
Back end: Oracle 10g, Front end: ASP.NET,Application Server:
Oracle IIS ; OS: Linux, Windows

Report
tasks

EMIS Software
Year: 2009
P a g e | 154
of Education (MoE)
Education Institution Management,
Performance
Based
Management(PBM),
Employee
Management,
Employee
Management System
Positions held: Maintenance Engineer
Evaluate and install developed software during various

phases of testing and implementation
Coordinate the escalation of unresolved issues as necessary
with client and other staff, as needed, including production
analysts.
Research solutions and work with software development
team to provide corrections to the field in a timely manner
Coordinate problem resolution efforts with development
support staff, production analysts, client and sales staff,
when needed.
Analyze system faults, troubleshoots, and runs diagnostic
tests on deployed applications to detect problems
Evaluate and install developed software during various
phases of testing
Maintenance and improvement of software installation
procedures and the preparing associated documentation
Support to the configuration control of all software in
accordance with the procedures laid down in the Software
Configuration Management plan
Provide both scripted and unstructured troubleshooting
Recommend methods/techniques for obtaining solutions.
Initiates preventive maintenance on the operating systems
as well as repair to system/environment problems
Document required bug fixes, end-user feature
improvements, and operations feature improvements
Participate in customer facing activities like customer calls
and/or customer visits to present the technical details of a
P a g e | 155
technical support issue.
Name of assignment or project: Implementation of Synesis
Synergy ERP
Year: 2009
Location: Dhaka
Client: Unilliance Textiles Ltd.
Main project features: The modules of the system implemented by
in UCBL are:
Recruitment
Personal Information Management
Time Attendance
Training Management
Performance Appraisal
Payroll & Compensation
Succession Planning
Final Settlement
Develop strategy with customer services to standardize the

software maintenance organizational infrastructure
Create business, contract and delivery metrics to effectively
manage the software maintenance
Provide outstanding quality customer support with a high
degree of customer satisfaction, technical expertise,
thorough and timely response to customers
Installation, configuration and upgrading of database
server, application software and related products
Establish and maintain sound backup and recovery policies
and procedures
Perform general technical trouble shooting and give
consultation to development teams
Answer both technical and non-technical questions of
customers
Find sophisticated solutions to escalated problems through
analytical and strong troubleshooting abilities
Solve problems in complex customer deployments
P a g e | 156
Year: 2009
Location: Dhaka
Positions held: Testing Engineer
Research solutions and work with software development

team to provide corrections to the field in a timely manner
Analyze system faults, troubleshoots, and runs diagnostic
tests on deployed
install developed software during various phases of testing
Maintenance and improvement of software installation
procedures and the preparing associated documentation
Support to the configuration control of all software in
accordance with the procedures laid down in the Software
Configuration Management plan
Provide both scripted and unstructured troubleshooting
Recommend methods/techniques for obtaining solutions.
Initiates preventive maintenance on the operating systems
as well as repair to system/environment problems
13. Certification:
Signature: Ratan Dhar
Date: 12/09/2011
P a g e | 157

1. Proposed Position: Developer
2. Name of Firm: Synesis IT Ltd
3. Name of Staff: MUHAMMAD NURUDDIN
4. Date of Birth: Jan15, 1980 Nationality: Bangladeshi
5. Education:
M,Sc in Computer Science & Engineering- Dhaka University, 2009;

B.Sc. (Hons.) in Computer Science & Engineering- Dhaka University, 2004

7. Other Training:
Realization and implementation of VOIP / Softswitch for (PBX) Private Branching Exchange
- Divine IT, 2006
Basic Electronics Circuit Design - OLEC Electronics and Computer Club, 2000
Training organized by Synesis ITo Advanced Database Design and Adminstration through Oracle 10g
o Web Application Programming
8.
Countries of Work Experience: Bangladesh
9.
Languages:
Language
English
Bengali
Speaking
Good
Good
10. Employment Record
From: Jan, 2009

To: Till Date
Positions held: Sr. Web Developer
From: Jan, 2007To: Dec, 2008

From: Oct, 2006

To: Dec, 2006
Employer: Divine IT & Telecommunication
Reading
Good
Good
Writing
Good
Good
P a g e | 158

guided by the Senior
programmer and System
Analyst
established timeframes
applications.
logic.
Investigate whether
instructions.
Prepare detailed
workflow charts and
operation
training department
personnel for this
software
procedures

Management
Year: 2009
Bangladesh Army
Report
tasks
EMIS Software
Year: 2009
of Education (MoE)
Management(PBM), Employee Management, Employee
P a g e | 159
effective hardware
processes
programming,
implementation, and
maintenance of the
project
programs after
implementation

Management System
Activities Performed:
Report
tasks
Name of the Assignment or Project: Development, Deployment,
implementation, integration, testing, commissioning and training of
Dynamic Web based Enterprise Resource Development for Power
Grid Company of Bangladesh
Year: 2008-2009
Location: Dhaka
Main Project Features:
Design, Develop, deploy, implementation and training of Enterprise
Resource Planning (ERP) through implementing the following
modules Office Automation, Human Resources Management
System including Payroll, Financials, Inventory Management,
Fixed Asset Management, Sales Management and Procurement
Management.
Position Held: Sr. Web Developer
Solution Development and Delivery
Understands technical and functional design requirements.
P a g e | 160
Assists in physical and logical database design.

Creates prototypes for client engagements.
Designs, codes, and tests technical solutions.
Identifies system deficiencies and recommends solutions.
Name of the Assignment or Project: Design and Development of

Year: 2008
Dhaka: Location
Main Project Features:
Design, Develop, implementation and training of Enterprise
Resource Planning (ERP). Modules are Office Automation, Human
Management, Procurement Management, Project Management,
Fixed Asset Management
Position Held: Programmer
o Define reporting system requirements
with software
support processes
o Prepare functional specifications and software
requirement document
variuos activities
System Design
o Prepare
and
design
relational
database
management system
Design logical database as per business requirements
Optimize database for supporting large volume of data
Formulate software implementation and deployment plan
Name of the Assignment or Project: Dynamic Web based Sales &
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Marketing Process Automation through Rehabhosuing.com
Year: 2007
Location: Dhaka
Client: All housing industries of Bangladesh
Main Project Features: Largest e-commerce dynamic web portal of
Bangladesh developed and maintained by Synesis IT Ltd. It is
offering a full suite of e-commerce service by bringing the Real
Estate Business Houses (Developers, Building Material Suppliers,
Home Appliance Providers, Financial Organizations etc.) and Real
Estate Customers into one platform which is open 24 hours a day, 7
days a week and reaches beyond the geographic boundaries without
any time barriers.
Position Held: Web Developer

execution.
Develop database-driven Web interfaces for rapid, realtime information sharing.
Conduct all user acceptances testing, and report results.
Develop external Web portals allowing users to input and
retrieve accurate information
To design and develop the corporate website ensuring
strong functionality and optimization
To design and develop relational database systems and their
web interfaces.
To develop web page infrastructure and application related
to pages with more advanced graphics and features.
13. Certification:
Signature: Muhammad Nuruddin
Date: 12/09/2011
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1. Proposed Position: Technical Writer
3. Name of Staff: NAZIA AKTER
4. Date of Birth: 23 May 1985
5. Education:
MBA in Management Information System of Dhaka University

Bachelor of Computer Science & Engineering International University of Business
Agriculture & Technology (IUBAT)

7. Other Training:
Training Conducted by Synesis IT

o Quality software presentation training 72hrs
o Software requirement analysis training 48hrs
o Project Managemnt Training 36 Hrs

9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Good
Good
Writing
Good
Good
From: May, 2007
To: Till Date

Positions held: Business Consultant
Organize material
and complete writing
assignment according
to set standards
regarding order,
clarity, conciseness,
style, and
terminology.
Maintain records and

Year: 2009
Location: Dhaka
P a g e | 163
files of work and

revisions.
Edit, standardize, or
make changes to
material prepared by
other writers or
establishment
personnel.
Confer with customer
representatives,
vendors, plant
executives, or
publisher to establish
technical
specifications and to
determine subject
material to be
developed for
publication.
Review published
materials and
recommend revisions
or changes in scope,
format, content, and
methods of
reproduction and
binding.
Select photographs,
drawings, sketches,
diagrams, and charts
to illustrate material.
Study drawings,
specifications,
mockups, and product
samples to integrate
and delineate
technology, operating
procedure, and
production sequence
and detail.
Interview production
and engineering
personnel and read
journals and other
material to become
familiar with product
technologies and
production methods.
Observe production,
The project contains following major functions and

modules:
office)
Positions held: Requirements Analyst & Technical Writer

Create documentation templates, format content, and
present information in a concise, understandable format
Track document versions and revisions
Incorporate review comments and corrections into existing
documentation
Assist program personnel with briefs, reports, and other
documents such as training materials, user manuals, test
documents and installation procedures
Work with the development team to plan, organize, and
write end-user documentation for new product
functionality and to update existing end-user
documentation.
Engineering drawings, project specifications and
schedules, and contract modifications, to ensure customer
contract requirements are met:
Submits project documentation to management for
approval, and transmits approved documents to clients.
P a g e | 164
developmental, and
experimental
activities to
determine operating
procedure and detail.
Arrange for typing,
duplication, and
distribution of
material.
Assist in laying out
material for
publication.
Analyze
developments in
specific field to
determine need for
revisions in
previously published
materials and
development of new
material.
Review
manufacturer's and
trade catalogs,
drawings and other
data relative to
operation,
maintenance, and
service of equipment.
Draw sketches to
illustrate specified
materials or assembly
sequence.
technology to support future enterprise needs

(Phase I)
Year: 2009
Location: Dhaka
Complete Process Automation for HR & Payroll, Accounts, Loan
Management, Solar & Biogas Project Management, MIS etc. The
main modules of the software are:
MIS Architecture
Company Accounts
Loan Management
Positions held: Documentation Specialist

documentation
documentation.

Synergy ERP
Year: 2009
P a g e | 165
Location: Dhaka
Client: United Commercial Bank
Main project features: The objective of the project is to provide
dynamic web based ERP solution that automate and integrate
common business processes of the organization
Positions held: Documentation Specialist

documentation
documentation.
Name of assignment or project: ERP and E-Governance

Consultancy for East West University
Year: 2008
Location: Dhaka
Client: East West University
Main project features: The main objective of the project is to
define Enterprise Resource Planning (ERP) requirements and
features, select ERP vendor by formulating procurement guidelines
and monitor implementation of ERP by selected vendor.

P a g e | 166

documentation
documentation.
contract requirements are met

EMIS Software
Year: 2009
of Education (MoE)
Management(PBM),
Employee
Management,
Employee
Management System
Positions held: Trainer
Present information, using a variety of instructional

techniques and formats such as role playing,
P a g e | 167
simulations, team exercises, group discussions, videos

and lectures.
Organize and develop, or obtain, training procedure
manuals and guides and course materials such as
handouts and visual materials.
Describe the necessary concepts, technologies and
functionality using the right vocabulary at the right level of
abstraction to each one of the user categories.
Monitor, evaluate and record training activities and
program effectiveness.
Attend meetings and seminars to obtain information for
use in training programs, or to inform management of
training program status.
Develop alternative training methods if expected
improvements are not seen.
Assess training needs through surveys, interviews with
employees, focus groups, and/or consultation with
managers, instructors or customer representatives.
Design, plan, organize and direct orientation and training
for employees or customers
Good understanding of the software technology and ability
to use advanced tools design and delivery of training
programs.
13. Certification:
Signature: Nazia Akter
Date: 12/09/2011
P a g e | 168

1. Proposed Position: Tester
3. Name of Staff: MUHAMMAD MASUD PARVEZ
4. Date of Birth: Jan 15, 1980 Nationality: Bangladeshi
5. Education:
B.Sc.in Computer Science - East West University, Bangladesh, 2003

7. Other Training: IELTS: 6.00 year of 2005
9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Good
Good
Writing
Good
Good
From: Jan, 2007
To: Till Date

From: Jan, 2006
To: Dec, 2006
Employer: Development Design Consultants Ltd.

From: Oct, 2004
To: Dec, 2005
Employer: Newage Info Tech Services Ltd.

From: Oct, 2002
To: Sep, 2004
Employer: Synergy Innovations

Positions held: Junior Programmer
Design and develop test


P a g e | 169
scripts through the analysis
of project and development
specifications to improve
the quality of the
Implement the test
scripts, using relevant
testing methods, to exercise
new and amended
computer programs and
systems, so that they meet
a pre-defined, acceptable
standard.
Determine test data
requirements and gather,
manipulate and maintain
that data to ensure a stable
test environment for the
testing of new and
amended software systems.
Analyze the likely cause of,
and trends in, issues
highlighted during testing
to identify problem areas,
reduce errors and to
suggest further
improvements in the
software development
process.
Attend appropriate
development project
meetings with developers
and end users, to gather
information for future
testing projects and to fully
understand the scope of the
project.
Responsible for performing
unit testing, integration
testing, performance
testing, functional testing,
client acceptance testing,
user interface testing, batch
process testing, and
production support testing

(Phase I)
Year: 2009
Location: Dhaka
MIS Architecture
Company Accounts
Loan Management

defects.
Design and develop white-box and black-box tests,

using techniques including: Requirements and code
reviews, Equivalence classes and boundary value
analysis, Decision tables, State-transition diagrams,
orthogonal arrays, Branch and condition coverage,
Basis paths.
Analyzing Quality requirements and automating the
Identify areas of Quality control for each product that
be automated, whether from an available tool, or
developing code
Define technical test strategies and cases based
test
can
via
on

Deployment of Dynamic Web Portal having information Upload
and Download Facilities of All Health Facilities across the Country
and Generation of MIS Reports for DSS.
P a g e | 170
of these various software
products using the plans,
tools, and scripts
developed.
Contribute ideas and
suggestions for possible
improvements to current
test procedures so that they
may be included, where
agreed, in the test policy.
Prepares testing and
performance summary
reports
Feedback and communicate
Year: 2009
across the Country
Client: DG Health Services, Mohakhali, Dhaka.

questionnaire)
Institutes
with the development
section regarding problems,
defects, questions and

suggestions that arise
during testing, to ensure
that any problem issues are
resolved.
o Collect and analyze business process requirements,
software,
o Lead, Coordinate and supervise Requirements Analysis
team,
Document
System Design
o Design system architecture & user interface,
o Prepare and design relational database management
system,
o Prepare system flowcharts, use case, class diagram,
Provide technological solution in ASP.Net, C#.Net,
o Lead, Coordinate and supervise System Design team,
Prepare System Design and Analysis Report
tasks
Name of assignment or project: National Domestic Biogas Project

Management System (NDBMP)
Year: 2007
P a g e | 171
Location: Dhaka
automated computerized system that comprises Construction of Bio
Gas Plant Information, House Holder Information, CPO
Information etc.
software,
team,
Document
System Design
system,
tasks
Ensure confidentiality, integrity, and availability of data is
maintained.
Provide application support during non-business hours or
on-call support as needed
Name of assignment or project: Development of Customized

Software on Pay Management of FC (Army)
Year: 2006
Location: Dhaka, Rajendrapur, Bogra, Jessore
Client: Bangladesh Army
record and pay management system of all units of Bangladesh
Army
P a g e | 172
Activities performed: Requirements
Analysis
software,
team,
Document
System Design
system,
tasks
Ensure timely and effective customer service and followup.
Solicit input and feedback from client end to determine
application needs.
Ensure confidentiality, integrity, and availability of data is
maintained.
Provide application support during non-business hours or
on-call support as needed
13. Certification:
Signature: Muhammad Masud Parvez
Date: 12/09/2011
P a g e | 173

1. Proposed Position: Network Administrator
3. Name of Staff: MOHAMMED ABU HAMID
4. Date of Birth: Mar 12, 1978Nationality: Bangladeshi
5. Education:
B.E in Electronics & Communication Engineering- Karnataka University, Karnataka, India,

2001

8. Countries of Work Experience: Bangladesh, Dubai
9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Good
Good
From: April, 2008
To: Till Date

Positions held: Training Coordinator
From: Jan, 2008
To: Mar, 2008
Employer: Information Lines Technologies, Dubai, U.A.E

Positions held: IT Sales Engineer
From: Mar, 2007
To: Dec, 2008
Employer: JB Engineering, Chittagong, Bangladesh

Positions held: System Administrator, IT
From: Jan, 2006
To: Feb, 2007
Employer: Embassy of the Republic of Indonesia Dhaka, Bangldesh

Positions held: IT Officer
From: Oct, 2004
To: Dec, 2005
Employer: Flora Limited, Dhaka, Bangladesh

Positions held: Assistant System Engineer
Writing
Good
Good
P a g e | 174
From: Jun, 2002
To: Sep, 2004
Employer: Star Computer Systems, Dhaka, Bangladesh

Understand and collect the

issues involved with
administering and
maintaining corporate
infrastructure, including
network connectivity,
Internet access, etc.
Analyze user needs and
recommend appropriate
hardware.
Confer with programmers
and consult specifications
to evaluate interface
between hardware and
software and operational
and performance
requirements of overall
system.
Guide programmer, designers
or other technical support
personnel as needed.
Analyze information to
determine, recommend,
and plan layout, including
type of computers and
peripheral equipment
modifications.
Select hardware, assuring
compliance with
specifications and
application requirements.
Provide technical support to
designers, and other team
members throughout the
product development and
implementation process.
Assist in establishing and
implementing
configuration management
program and policies.
Server hardware


EMIS Software
Year: 2009
of Education (MoE)
Management(PBM),
Employee
Management,
Employee
Management System

and lectures.
P a g e | 175
provisioning including
configuration and
deployment.
Data backup management,
scheduling and reporting
for both internal corporate
systems and data
Work with other team
members in Operations,
QA, and Product
Management to plan the
deployment of software
releases and continuously
improve the infrastructure
Assists in supporting
corporate applications;
internal corporate servers,
user desktops, etc.
Assists with basic
troubleshooting, backup,
and archiving.
Helps install and improve
computer software and
network equipment.
Troubleshoot and debug
environment and
infrastructure problems
found in the development
and non-development
environments.
Assist in the support of
product integration
services.
Author internal
documentation, such as
environment diagrams,
installation/configuration
documents and release
notes.
Test and verify hardware and
support peripherals to
ensure that they meet
specifications and
requirements, by recording
and analyzing test data.
Monitor functioning of
equipment and make
necessary modifications to
programs.

Year: 2009
across the Country

Data collection based on the prescribed format (pre
defined questionnaire)
Institutes

Provide assistance and training to end users (e.g. end user,

administrative users, and remote training).
Identify training needs of diffenent users
Create methods for proper instruction, analyzes an
individuals training requests
Develop programs based on analysis of help desk reports
P a g e | 176
ensure system operates in
conformance with
specifications.
Administration, Security,
Maintenance, Development
& Optimization of
Network, Server & Storage
environment
Helps set up and maintain
software and software
training programs.
Prepare training documentation, handouts, outlines,

instructions, and other materials as needed.
Create classes designed to promote learning.
Coordinate and schedule all aspects of classes
Create training reports,scheduling conference rooms,
sending invitations, confirmations and reminders, and
keeping record of trainee attendance and evaluation.
Monitor performance of users after training and indentify
future training needs
Name of assignment or project: Rehabhosuing.com

Year: 2008
Location: Dhaka
Client: All housing industries of Bangladesh
Main project features: Largest e-commerce portal of Bangladesh
developed and maintained by Synesis IT Ltd. It is offering a full
suite of e-commerce service by bringing the Real Estate Business
Houses (Developers, Building Material Suppliers, Home Appliance
Providers, Financial Organizations etc.) and Real Estate Customers
into one platform which is open 24 hours a day, 7 days a week and
reaches beyond the geographic boundaries without any time
barriers.

and lectures.
P a g e | 177

programs.

Year: 2008
Location: Dhaka
Information etc.
Provides assistance and training to end users (e.g. end user,

P a g e | 178
13. Certification:
Signature: Mohammed Abu Hamid
Date: 12/09/2011
P a g e | 179

1. Proposed Position: Trainer
3. Name of Staff: ABDUL KARIM MD KARIM-US-SHAN
4. Date of Birth: 01 March 1971
5. Education:
Master of Science (M.Sc.), University of Dhaka, 1997

Bachelor of Science (Hons), University of Dhaka, 1995
6. Membership of Professional Associations:
Associate member, Bangladesh Computer Society, Dhaka, Bangladesh, Membership no.

AMBCS 4298
7. Other Training:
Training Conducted by SynesisIT

o Quality software documentation training 72hrs
o Software requirement analysis training 48hrs
Completed 48 hours training on MS Word, MS Excel, Fox-Pro 2.6 and Windows 98 from
The MAC Computer Service affiliated by the Peoples Republic of Bangladesh, Ministry of
Education, NTRAMS, year 1999.
Completed 24 hours training on C Programming Language from The Institute of
Information Technology (IIT), Lalmatia , Dhaka, year 2001.
Completed 28 hours training on Microsoft SQL Server 7.0 from The Institute of Information
Technology (IIT), Lalmatia , Dhaka, year 2001
9. Languages:
Language
English
Bengali
Speaking
Good
Good
From: May, 2007
To: Till Date

Positions held: Manager
From: Jan, 2007
Employer: S@ifurs
To: Apr, 2007
Reading
Good
Good
Writing
Good
Good
P a g e | 180
Positions held: Junior Consultant

From: Feb, 2001
To: Dec, 2006
Employer: Institute of Science and Information Technology (ISIT)

Positions held: Vice Principal
From: Jan, 2000
To: Jan, 2001
Employer: Neosoft Limited

Positions held: Assistant Programmer
From: Mar, 1998
To: Feb, 1999
Employer: The Dhaka Law Reports

Positions held: Assistant Accountant
Identify training needs of

different users
Create methods for proper
instruction, analyzes an
individuals training
requests
Develop programs based
on analysis reports
Launching Developer
training on Object
Oriented Technologies,
Oracle 10g, ASP.net and
Database Technologies
professionals.
Launching training on
Advanced Networking
according to the
requirements of the
software
Training on Data Entry
and Data verifying
method
Conduct other necessary
staff training for the EMIS
users, managers,
programmer and data
entry operator
Develop a training
framework and organize
Training and workshops
Provide Training for
Hardware, Networking


EMIS Software
Year: 2009
of Education (MoE)
Management(PBM),
Employee
Management,
Employee
Management System

P a g e | 181
and troubleshooting
Provides assistance and
training to end users (e.g.
end user, administrative
users, and remote
training).
Prepare training
documentation, handouts,
outlines, instructions, and
other materials as needed.
Create classes designed to
promote learning.
Coordinate and schedule
all aspects of classes
Create training reports,
scheduling conference
rooms, sending
invitations, confirmations
and reminders, and
keeping record of trainee
attendance and evaluation.
Asses and monitor
performance of users after
training and indentify
and lectures.
programs.

(Phase I)
Year: 2009
Location: Dhaka
MIS Architecture
Company Accounts
Loan Management
P a g e | 182
Provide assistance and training to end users (e.g. end user,


Synergy ERP
Year: 2009
Location: Dhaka
Client: PGCB, Teletalk
Main project features: The objective of the project is to provide
dynamic web based ERP solution that automate and integrate
common business processes of the organization

and lectures.
P a g e | 183

programs.

Year: 2008-2009
Location: Dhaka

and lectures.
P a g e | 184

programs
13. Certification:
Signature: Abdul Karim Md Karim-us-Shan
Date: 12/09/2011
P a g e | 185

1. Proposed Position: Graphic Designer
3. Name of Staff: MOHAMMAD RAFIQUL ISLAM DULAL
4. Date of Birth: Jan 25,1978
5. Education:
M.Sc (Fisheries)-National University, 2000;

B.Sc(Hons)- National University,1999;
Dip. In Graphic Design - BIIT,1995

9. Languages:
Language
English
Bengali
Speaking
Good
Good
From: May, 2006
To: Till Date

Positions held: Sr. Graphics Designer
From: June, 2005
To: Apr, 2006
Employer: Zed and Zed IT Services Ltd.

Positions held: Graphics Designer
From: Jan, 2000
To: Apr, 2004
Employer: Aninda Printers

From: Oct, 1997

Employer: Shilpayan
To: Dec, 1999
From: Jan, 1997
To: Sept, 1997
Employer: Beacon Academy
Reading
Good
Good
Writing
Good
Good
P a g e | 186
Positions held: Part Time Graphics Designer
Brainstorming and
mocking up design
ideas
Presenting ideas to
clients
Meeting with clients

and adjusting designs
to fit their needs or
taste


Deployment of IDCOL Automation Project (Phase I)
Year: 2009
Location: IDCOL Infrasructure Development Company Limieted
Projecting budgets
and schedules
Using computer
software to execute
designs
Working with others,

such as printers,
programmers,
developers or other
technicians, to
complete the final
product
Client: UTC Building (16th Floor), 8 Panthapath, Kawran Bazar,

Dhaka
Main project features: Objectives of the project is to automate
financial and administrative activities of IDCOL in modular
approach under a common MIS architecture to facilitate more
efficient and faster discharge of IDCOL business activities. Major
Modules of the project are
1.
2.
3.
4.
5.
6.
7.
8.
9.
MIS Architecture
Communication and Task Management
Loan Management
Company Accounts
Treasury Operations
Records and Documentations
Human Resource Management (HRM)
Research and Development (R&D)
Positions held: Graphics Desinger

Web Usability testing, assessment, redesign and rapid

prototyping
Present results of web usability analysis with key findings
and recommendations.
Collaborate on prototype designs that satisfy both
functional and usability requirements.
Build static and interactive UI prototypes and mock-ups.
Design, conduct and analyze iterative UI evaluations with
representative users.
Produce UI documentation including UI specifications, UI
guidelines, Application Maps, Content Outlines, and
Navigational Labeling.
Provide guidance on workflow mapping and
improvements.
Iconography, dialog boxes and global look-and-feel
Continuous collaboration with usability testing, user
assistance and product management
Contributed to web site look-and-feel by collaborating
P a g e | 187
with Interface Design team on schematic page design

mock-ups
Acted as an Key person user experience throughout design
and development and advised on usability testing strategies
and metrics
Perform design reviews and usability testing during
various phases of the product development to evaluate and
iterate the designs.
Collaborate with designers and product developers to
maintain consistent look & feel across product lines.

Year: 2009
across the Country

Data collection based on the prescribed format (pre
defined questionnaire)
Institutes
Building UI wire frames and mockups with paper/ HTML

prototypes, Rapid Prototyping to conduct user testing.
Client facing & manage progress of a team.
Conducting user and field research including, site visits
and user interviews.
Determining user workflows,user research, and develop
user profiles
Presenting design ideas using mockups.
Conducting usability testing.
Writing design & use case specifications.
P a g e | 188
Management
Year: 2008
Bangladesh Army
Positions held: UI Developer
Building UI wire frames and mockups with paper/ HTML

prototypes, Rapid Prototyping to conduct user testing.
Client facing & manage progress of a team.
Conducting user and field research including, site visits
and user interviews.
Determining user workflows,user research, and develop
user profiles
Presenting design ideas using mockups.
Conducting usability testing.
Writing design & use case specifications
Name of assignment or project: Development and Implementation

on Integrated Record Management System (IRMS)
Year: 2008
Location: Dhaka
Client: BDR Headquarters, Peelkhana, Dhaka
all the process of records across the country (12 Sectors)
Interact with clients and collect UI related requirement

Produce UI documentation including UI specifications,
Page / Design Consistency, UI guidelines, Application
Maps, Content Outlines, and Navigational Labeling.
Iconography, Dialog Boxes and Global Look-and-Feel &
Collaborate on Prototype Designs that satisfy both
functional and Usability requirements.
Communicate clearly and concisely, both orally and in
writing.
Web design and content management
Create the pages, layout, and graphics for web pages, and
play a key role in the development of a website
P a g e | 189

implementation, integration, testing, commissioning and training of
ERP System for Power Grid Company of Bangladesh
Year: 2007
Location: Dhaka
implementing the following modules
Office Automation
Human Resources Management System including Payroll
Financials
Inventory Management
Fixed Asset Management
Sales Management and
Procurement Management


writing.

Year: 2006
Location: Dhaka
P a g e | 190
Information etc.

writing.
13. Certification:
Signature: Mohammad Rafiqul Islam Dulal
Date: 12/09/2011
P a g e | 191

1. Proposed Position: Helpline Coordinator
3. Name of Staff: Md. Golam Mustafa
4. Date of Birth: October 29, 1982
5. Education: B.Sc. in Statistics from Dhaka University, Bangladesh, 2006

9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Fair
Good
Writing
Fair
Good
From: October 2008

To: Till Date
Employer: TenderBazar.com
Positions held: Manager, Operations
Building a team
that
effectively
supports
client
programs, products
and services.
Driving
the
development
of
superior customer
service and high
performance.
Leading workflow
distribution
and
floor management
to ensure service
levels are satisfied.
Hiring,
training/developing
,
motivating,
coaching,
evaluating
and
retaining qualified
staff.
12. Work Undertaken that Best Illustrates Capability to Handle the

Tasks Assigned
Name of assignment or project: TenderBazar.com

Year: 2008 Till Date
Location: Dhaka
Client: General Public, Government and Private Organizations
Disseminate tender related information

Timely reminder of bid collection, submission and pre-bid
meeting
A 8.00 to 8.00 hotline service to answer all of your queries
Personalized Email notifications on daily basis
SMS and Voice alerts for new tenders, opening and closing
dates, pre-bid meeting dates
In-depth research and analysis of tender data and MIS reports
P a g e | 192
Maintaining
service, talk/wrap
time, data, and
both client and
consumer
satisfaction levels.

Direct call center operations as a liaison between clients,

supervisors, and call center employees.
Administer performance management by diagnosing
improvement opportunities, providing effective feedback,
coaching, training, professional development, and corrective
action plans.
Perform quality checks, develop and review performance
reports, identify areas to improve, and implement measures to
improve performance levels and meet objectives.
Develop sales techniques of each customer service
representative to drive revenue growth
As team leader, motivate and supervise every helpline center
staff.
Develop a system and call scripts to facilitate the efficient
management of call volume.
Provide customer service excellence and technical support on
telephony systems.
13. Certification:
Signature: Md. Golam Mustafa
Date: 12/09/2011
P a g e | 193

1. Proposed Position: Helpline Agent
3. Name of Staff: Taslima Akter Nipa
4. Date of Birth: 5th May 1987
5. Education: B.Sc.in Computer Science from Ahsanullah University of Science & Technology,
Bangladesh in 2011.
9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Good
Good
Writing
Good
Good
From: January 2011

To: Till Date
Positions held: Executive, Operations.
Deliver world class

customer service and
build customer
satisfaction and loyalty
Respond to customer
inquiries and requests
and resolved issues
efficiently and
professionally

Tasks Assigned

Location: Dhaka

meeting
P a g e | 194
Positions held: Executive, Operations

Operate phone system of the organization, communicate over

the phone with customers
Proactively escalate and communicate helpline technology
issues to appropriate personnel
Adequately respond to customers comments, requests and
problems.
Proactively escalate and communicate customer issues to
appropriate personnel/departments
Contribute to constant improvement by sharing and
implementing ideas with supervisors and other management
staff and peers.
Deliver world class customer service and build customer
satisfaction and loyalty.
Provide effective and timely resolution of a range of customer
inquiries.
Strive for one-call resolution of customer issues.
Respond to customer inquiries and requests and resolved issues
efficiently and professionally.
Exercised strong interpersonal communication skills with
customers and department personnel.
13. Certification:
Signature: Taslima Akter Nipa
Date: 12/09/2011
P a g e | 195

3. Name of Staff: Shazia Sharmin Keya
4. Date of Birth: 29th August, 1987
5. Education: B.Sc.in Electrical & Electronics Engineering (EEE), from Stamford University
Bangladesh, in 2010
9. Languages:
Language
English
Bengali
Speaking
Fair
Good
Reading
Good
Good
Writing
Good
Good
From: December 2010

To: Till date
Employer: Synesis IT Limited
Deliver world class

build customer
Respond to customer
and resolved issues
efficiently and
professionally

Tasks Assigned

Year: 2010- Till Date
Location: Dhaka

meeting
P a g e | 196


problems.
staff and peers.
inquiries.
13. Certification:
I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes me, my
qualifications, and my experience. I understand that any wilful misstatement described herein may lead to my
disqualification or dismissal, if engaged.
Signature: Shazia Sharmin Keya
Date: 12/09/2011
P a g e | 197

3. Name of Staff: Jebun Naher Nasrin
4. Date of Birth: 7th January 1988
5. Education: B.Sc.in Computer Science & Engineering from Daffodil International University,
Bangladesh in 2010
9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Fair
Good
Writing
Good
Good
From: January 2011

To: Till Date
Employer: Synesis IT Ltd
Deliver world class

build customer
Respond to customer
and resolved issues
efficiently and
professionally

Tasks Assigned
Location: Dhaka

meeting
P a g e | 198

problems.
staff and peers.
inquiries.
13. Certification:
Signature: Jebun Naher Nasrin
Date: 12/09/2011
P a g e | 199

3. Name of Staff: Nirupama Haider
4. Date of Birth: 14th June 1989
Bangladesh in 2011.
9. Languages:
Language
English
Bengali
Speaking
Fair
Good
Reading
Good
Good
Writing
Good
Good
From: March 2011

To: Till Date
Deliver world class

build customer
Respond to customer
and resolved issues
efficiently and
professionally

Tasks Assigned

Location: Dhaka

meeting
P a g e | 200


problems.
staff and peers.
inquiries.
13. Certification:
Signature: Nirupama Haider
Date: 12/09/2011
P a g e | 201

3. Name of Staff: Shamima Nasrin
4. Date of Birth: 11th December, 1989
Bangladesh in 2011.
9. Languages:
Language
English
Bengali
Speaking
Fair
Good
Reading
Good
Good
Writing
Good
Good
From: February 2011

To: Till Date
Deliver world class

build customer
Respond to customer
and resolved issues
efficiently and
professionally

Tasks Assigned

Location: Dhaka

meeting
P a g e | 202


problems.
staff and peers.
inquiries.
13. Certification:
Signature: Shamima Nasrin
Date: 12/09/2011
P a g e | 203

3. Name of Staff: Lailatun Rahman
4. Date of Birth: 1st November, 1985
5. Education:
Master of Arts in Philosophy from Jahangirnagar University in 2009

Bachelor of Arts in Philosophy from Jahangirnagar University in 2008

9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Good
Good
Writing
Good
Good
From: November 2010
To: Till Date

Deliver world class

build customer
Respond to customer
and resolved issues
efficiently and
professionally

Tasks Assigned

Location: Dhaka

meeting
P a g e | 204



problems.
staff and peers.
inquiries.
13. Certification:
Signature: Lailatun Rahman
Date: 12/09/2011
P a g e | 205

1. Proposed Position: Data Entry Operator
3. Name of Staff: Md. Mostafizur Rahman
4. Date of Birth: January 01, 1983
5. Education: Master of Business Administration from Asian University of Bangladesh in 2006

9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Fair
Good
Writing
Fair
Good
From: July 2010

To: Till Date
Positions held: Data Entry Operator
Review
tender
documents
for
accuracy as well as
correct errors, return
documents to source or
enter missing data.

Tasks Assigned

Location: Dhaka
Maintain control of
input documents by
properly
following
batch
control
procedures


meeting
P a g e | 206
Positions held: Data Entry Operator
Efficiently and accurately record related data.
Informing team leader about unusual situations

productivity, accuracy and efficiency of data flow.
Managing the Process related functions on daily basis.

Preparing daily, weekly reports and sent to client status.
Auditing on weekly basis & monthly basis.
Handling query mail related to billing or payment & reply on daily
basis.
Maintaining and monitoring Service Level.
Constantly assisting the team members with their process related
Query.
affecting
Responsible for other duties as assigned.
13. Certification:
Signature: Md. Mostafizur Rahman
Date: 12/09/2011
P a g e | 207

1. Proposed Position: Marketing Consultant
3. Name of Staff: Syed Taher Ahmed
4. Date of Birth: December 3, 1976
5. Education:
Master of Business Administration (2003-2005), from IBA, University of Dhaka
Bachelor of Science-Computer Science (1996-2000) from Independent University
Bangladesh
6. Membership of Professional Associations: Freelance Senior Consultant of Learning and
Development at En-route Management Consulting
7. Other Training:
People Development Program
Leadership, Key Accounts Management, Personal Development, Design Business Process and
OD
Organization
: Unitech
Date
: Dec 2010 Dec 2011 (13 months retainership)
Local Facilitator on Embedding UN Global Compact and Sustainability into

Organizations
Organized by
: CSR Bangladesh and UNESCAP
Venue
: ACI Centre, Dhaka
Date
: Nov 22-24, 2010
Research work on Mobile Enterprise Solution for Manufacturing Industry of

Bangladesh
Organization
: Banglalink
Date
: Nov 2010 Feb 2011
Workshop (12 sessions) on Business Communication

Organization
: Mastheadpr, Top of Mind
Date
: August-October 2010
Teambuilding Session, If You Fail I Fail Too

Organization
: American and Efird
Date
: July 23-24, 2010
Teambuilding Session, All for One One for All

Organization
: Graphicpeople Softwarepeople
P a g e | 208
Date
: February 26, 2011
Sales Management Program

Organization
: QUBEE
Date
: June 4-6, 2011

9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Good
Good
Writing
Good
Good
From: March 2008

To: July 2010
Employer: ACI Logistics Limited
Positions held: Manager, HR (Employee Experience)
Manager, Customer Experience
From: May 2007
To: February 2008
Employer: BRACNET
Positions held: Senior Manager, Marketing
From: June 2005
To: March 2007
Employer: AKTEL (Telecom Malaysia International Bangladesh, TMIB) (currently

ROBI)
Positions held: Deputy Manager, Corporate Sales
From: May 2004
To: May 2005
Employer: Thakral Information Systems Limited (TISL)

Positions held: SAP, Marketing Representative
From: June1999
To: April 2004
Employer: Cephalon International

Positions held: Project Coordinator (Teacher-in-Charge)
11. Detailed Tasks
Assigned
Successfully recruit
more than 1500
employees across the
country in more than
10 districts for 70
outlets for Shwapno
retail stores

Tasks Assigned
Name of assignment or project: Swapno
Year: March 2008 to July 2010
Location: Dhaka
P a g e | 209
Develop policies and

processes for HR at
ACIL
Design framework and
business blueprint for
mySAP HCM
Design and develop model for employee experience for

organization development
Coordinate with all departments to define role profile of each
position, agree of KPI and monitor periodically with each employee
and department Heads on progress
Coordinate with all departments to identify talents and determine
succession planning identify training and development needs and
monitor progress
Work on performance appraisal and talent review process
determine career progression of employees
Coordinate with Executive Management Committee on
development of Change Management
Develop and implement strategies for recruitment and managing
people across the country
Prepare training modules and conduct training / arrange for training
monitor progress manage internal coaching and development
Work as ambassador for promoting positive winning attitude
project Dream-Dare-Do
Successfully develop and execute model for employee

experience
Successfully develop learning and training modules
Successfully recruit more than 1500 employees across the
country in more than 10 districts for 70 outlets for Shwapno
Successfully promote winning attitude across the organization
through Dream-Dare-Do
Successfully designed and developed customer experience
proposition and delivery
13. Certification:
Signature: Syed Taher Ahmed
Date: 12/09/2011
P a g e | 210

1. Proposed Position: Legal Consultant
3. Name of Staff: Sumaiya Sadia Huda
4. Date of Birth: 20 April 1983
5. Education: B
Masters of Business Administration (Major in Human Resource Management), (2006 2009)

Institute of Business Administration (IBA), Dhaka University
Postgraduate Diploma in Law, (2006 2007)

Inns of Court School of Law (ICSL), City University, London, UK
Bar Vocational Course, (2006 2007)

Inns of Court School of Law (ICSL), City University, London, UK
Bachelors of Business Administration (Major in Finance), (2001 2005)

Institute of Business Administration (IBA), Dhaka University
Bachelors of Laws (LLB), (2001)

University of London (External students programs)

9. Languages:
Language
English
Bengali
Speaking
Good
Good
Reading
Good
Good
Writing
Good
Good
Dr. Kamal Hossain and Associates - Associate

(Oct 08 Till Date)
Full time lawyer with active interest and specialization in corporate and commercial matters,
security market, mergers and acquisitions, banking and finance law, labour law and corporate
litigation. Was involved in various projects including acting in the team of counsels for the
merger of ALICO with Metlife USA. Also participated as one of the legal counsels in various
syndication loan financing projects. In addition to being a full time lawyer in the chamber, I
am also involved in administrative matters of the chamber. Work highlights in the internal
chamber administration includes successful completion of job analysis of the whole
organization and developing a Human Resource Management plan including performance
appraisal plan for the staff. I was also a key person behind the implementation of a database
management software for the chamber.
P a g e | 211
Dr. Kamal Hossain and Associates - Pupil

(Sep 07
Sep08)
Responsibilities: Doing legal research, assisting in writing opinion and vetting various credit
documents, assisting in due diligence for various international organizations undergoing
merger/acquisition, assisting in case preparation
University of Liberal Arts, Bangladesh Lecturer (Part Time)

(May 10 Till date)
Part time faculty for School of Business specializing mainly in advanced Human Resource
Management courses;
London Trinity College Lecturer (Part Time)

(Oct 06 May 07)
Business Studies Department. Course taken Economics for Bachelors students
Grameen Phone (a concern of Telenor Group, Norway) Officer, Finance

(June
06 Sep 06)
Job Responsibilities included bank reconciliation, supervision of finance functions of
Grameen Phone Centers, modifying, reconciling and generating revenue and cost reports from
ERP (Oracle Financials) and monthly analysis and review
City Cell (a concern of Singtel, Singapore) Executive, Product Development

(Jan 06
June 06)
Job Responsibilities include analyzing and implementing, and assisting in launching new
products, analyzing usage pattern data and identify switching consumers and undertaking
measures to maximize customer retention
Citibank NA, Bangladesh

- Intern, Legal And Compliance
(Feb 05 - May 05)
Job Responsibilities included reviewing compliance of other reports with the global policies
and creating a database of compliance files and training materials
12. Certification:
Signature: Sumaiya Sadia Huda
Date: 12/09/2011
P a g e | 212
APPENDIX
Request for Proposal

UPHL Proposal

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UPHL Proposal

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PROPOSAL FOR

Submission Date: September 13, 2011

..:: Bangladesh Office ::..

The World Bank Office Dhaka

Shohorab Ahmed Chowdhury

Technical Proposal Submission Form

CHAPTER 1: 1. Consultants Organization and Experience......................................................6-29

CHAPTER 2: Description of Approach, Methodology and Work Plan.....................................30-63

CHAPTER 3: General Project Organization............................................................................64-79

CHAPTER 4: Team Compositions, Task Assignments, Summary of CV Particulars and Curriculum

Under the act of Dhaka City Corporation Ordinance , 1983, section 63

PRODUCT AND SERVICES

CUSTOMISED APPLICATION DEVELOPMENT

Increased Revenue and Reduced Cost

Optimize process cycle time

Transparent, reliable, effective, efficient and compliance system

Optimization of automation by eliminating tedious manual processes

Higher productivity that results in increased throughput/reduced cycle times

A complete health information

RESOURCES AND LOGISTICS

Becomes Microsoft Certified Gold Partner in 06

1.2B - Consultants Experience

1.2.1 EXPERIENCES IN SIMILAR PROJECTS

Healtlink789- Call Center System

Database: Oracle 10g

Call Center for TenderBazar.com Support Agents

IPTSP Solution for COL

Duration of Assignment (Months): 14

Professional Staff provided by your

Professional Staff provided by your

forthrightly in detail to client.

Professional Staff provided by your

Duration of Assignment (Months): 7

Professional Staff provided by your

Duration of Assignment (Months): 8

Duration of Assignment (Months): 6

D - On Counterpart Staff and Facilities

The concept of UP Help Line is aligned with the Governments Access to

Synesis Philosophy towards designing a System

Following figure depicts the Synesis philosophy towards solution

Figure 1: Business Architecture

Business Object Services

Figure 2: Software Architecture

PROPOSED UPHL NETWORK & COMMUNICATION ARCHITECTURE

Figure 3: PROPOSED UPHL NETWORK & COMMUNICATION ARCHITECTURE

Figure 6: Benefits of Proposed System

Transactions record keeping will be lot easier

The new system will reduce the time of operation

Faster response time

The system will provide more security of information

This will eliminate the redundancy of information

Data accessing will be much easier, faster and reliable

Record searching will be easier and faster

This will keep all the records up to date

System modification will be easier

Preparing different reports will be easier

Configuring the system will be more easier and flexible

Ensure more consistent operating procedures

It will improves service quality

Easy Development and Deployment

Improved Reporting Capabilities

Reduced administrative workloads and duplication of effort

Improved, fully secure sharing of data across the enterprise

Platform independent architecture that reduces Total Cost of Operation