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S- specific
M- Measurable
A- Achievable
R- Realistic
T- Time based
In order for these objectives to come into fruition, you must communicate it to your employees
so that they can understand their roles. They must also be related to other processes within your
company.
Where do these quality management objectives come from?
For continual improvement to occur the management team needs to set quality objectives, at
relevant levels within the company, that are consistent with their quality policy. These objectives
need to be specific, clear and realistic.The purpose of setting yourself quality management
objectives is to show that you are in touch with the regulations (standard in the ISO standard)
and customer needs.
Set some Key measures
Key measures are basically the mission and strategy of a company translated into numbers used
to indicate the success or failure in accomplishing set objectives. For example, having an
objective that states reduce defects on the production line from 20% to 10% is more effective
than stating improve quality of the products coming of the production line.
It is the duty of top management to lead the company in setting the key measures. They need to
provide a focused direction for the employee to work towards.
Base quality objectives on key measures
Once key measures have been set, selected and agreed upon by top management, they must be
communicated using concise quality statements that highlight and reflect continual improvement
to all levels of the organization. The various departments at all levels set measurable quality
objectives which are in unison with the key measures.
Design a strategy
Once you have all your objectives you need to set a realistic time frame in order to accomplish
the set quality objectives. This is best done when the objectives are split into smaller achievable
targets. Its better to set achievable targets and over shoot than overestimating the target. Identify
and communicate the quality objectives to the departments and ensure that it has been properly
implemented with timely monitoring and reviewing.
Track the performance of the quality objectives
Planning for measurement and analyses of performance to quality objectives must consider the
methods and resources (time, manpower, computer, software, statistical tool, etc) needed to
collect, organize and analyse product, process, supplier, customer satisfaction and QMS
performance data.
If you need help with setting objectives, feel free to contact our ISO 9001 consultants at Anitech
Consulting.
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1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method