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Essential Information
Quality management, sometimes referred to as quality control or quality assurance, is a
management style designed to assure quality in all organizational processes. Programs in quality
management are offered at the undergraduate certificate, associate's degree, bachelor's degree,
graduate certificate and master's degree levels. Each of these programs teaches students the
basics of the field and can prepare them for positions where they will improve the quality of
products or services through modifications in response to customer feedback.
Undergraduate Quality Management Certificate
Community colleges, technical schools and continuing education departments of 4-year
institutions offer undergraduate certificates in quality management. This entry-level program
develops students' management abilities in quality-oriented settings through several focused
courses. Students are trained to be involved with employees through team building and conflict
resolution practices. Handling and managing change within an organization are also emphasized.
Other than the standard prerequisites for entrance to the school, students should have a solid
mathematics background.
Program Coursework
Courses emphasize positive change and improved efficiency within an organization. Problem
solving is a recurring theme in many quality management certificate programs, and students can
expect to explore the following additional topics:
Corrective actions
Problem identification
Quality systems
Improvement plans
Popular Career Options
Though an undergraduate certificate alone won't qualify individuals for high-level management
positions, it may serve as a credential for obtaining entry-level supervisory positions in retail or
manufacturing. Possible jobs are as follows:
Shift supervisor
Team leader
Quality technician
Associate Degree Programs in Quality Management
Degree options at this level for quality management students include the Associate of Applied
Science (AAS) in Quality Assurance, AAS in Industrial Quality Management, AAS in Water
Quality Management and more. Students pursuing this level of training in quality management
will be introduced to the basic principles and terminology of statistical quality management and
total quality management. Students also learn math, statistics and other general courses.
Graduates with quality management training at the associate degree level can find positions
developing and managing policies and procedures that guarantee quality for a company's brand
image and products or services.
Educational Prerequisites
Associate degree programs that offer quality management training are primarily offered through
community colleges. Students are typically required to have a high school diploma or equivalent.
Specific enrollment and course prerequisites can vary by school.
Program Coursework
The curriculum of quality management and assurance programs at this level include applications,
principles, basic elements and other areas. The following are examples of common course topics:
Value engineering
Computer applications
Manufacturing
Industry transformation
Graduates with a bachelor's or master's degree in quality management can find careers as quality
control managers. These professionals' responsibilities include the adherence to quality programs
based on the policies and procedures they develop and maintain. The U.S. Bureau of Labor
Statistics (BLS) projects that the number of jobs for quality control inspectors will grow by eight
percent from 2010 to 2020. Similarly, the number of employed industrial production managers is
expected to increase nine percent during that time. Industrial production managers earned a
median salary of $89,190 in 2012, reported the BLS.
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1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
In addition, data from the process can be used to
predict the future performance of the process. If
the chart indicates that the monitored process is
not in control, analysis of the chart can help
determine the sources of variation, as this will
result in degraded process performance.[1] A
process that is stable but operating outside of
desired (specification) limits (e.g., scrap rates
may be in statistical control but above desired
limits) needs to be improved through a deliberate
effort to understand the causes of current
performance and fundamentally improve the
process.
The control chart is one of the seven basic tools of
quality control.[3] Typically control charts are
used for time-series data, though they can be used
for data that have logical comparability (i.e. you
want to compare samples that were taken all at
the same time, or the performance of different
individuals), however the type of chart used to do
this requires consideration.
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method