Académique Documents
Professionnel Documents
Culture Documents
Sales Reference
Software Version: 4.08
Part Number: 55333-00
Revision: F
Before We Start
EASY ID
EASY ID is a part of a comprehensive retailer awareness program to ensure the
legal sale of age-restricted products. Do not rely on EASY ID as the only source of
information. It does not take the place of a trained, aware, and conscientious
retailer and cashier.
EASY ID should only be used in states which permit the electronic verification of
information from drivers licenses. Retailers should determine that electronic
verification is permitted in their states. Drivers licenses from all other states
require the use of the manual function.
Note:
1.
2.
3.
4.
5.
Date
Description
1.00
1.01
1.02
1.03
1.04
September 9, 1998
1.04
August 6, 1999
1.05
1.06
2.00
September 5, 2000
2.00
Date
Description
2.02
2.03
2.04
August 9, 2002
2.08
August 8, 2003
3.03
4.01
4.06
4.06
4.08
Contents
1.
Introduction
Using this Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Around . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Receipt Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ruby Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ruby Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying Keys and Their Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2.
1-2
1-2
1-2
1-3
1-4
1-6
1-6
1-8
1-9
Starting Sales
Powering Up the Ruby Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Standalone/Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Starting Sales Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Standalone/Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Coin Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Sapphire Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Performing a Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Basic Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Sale Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Correcting a Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
Close Period Reports During Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
3.
Fuel Control
Fuel Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fuel Control Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Approve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clear Reserve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Move Fuel Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restarting a Stopped Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stop/Disapprove . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View Pump Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3-2
3-3
3-3
3-4
3-5
3-5
3-5
3-6
3-6
ii
4.
Fuel Sales
Inside Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Autocollect Inside Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Convert Fuel Sale Price Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Postpay Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Prepay Fuel Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Prepay Fuel Sale with Fast Credit Enabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Preset Fuel Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Rest In Gas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Drive Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Manual Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Pump Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Correct a Fuel Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Sold to Wrong Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Restricted Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Dispenser Card Reader (DCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Cash Acceptor Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Cash Acceptor Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Cash Acceptor Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Point of Purchase (POP) Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
Redeeming POP Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
POP Coupon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
POP Discount Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Issuing a Free POP Award. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
Membership Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
POP Discount for Qualified Card Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
POP Discount for Prepay Fuel Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
POP Discount Postpay Fuel Sale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
POP Discount with a Car Wash Purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
POP Discount Fueling Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
POP Discount Fuel Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
POP Discount Applied Receipt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
Unqualified Fuel Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
Fuel Discount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
5.
Non-Fuel Sales
PLU Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Not Found Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Open PLU Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Sale with ID Checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Sale with Modifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PLU Sale with Quantity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5-2
5-2
5-2
5-5
5-5
5-5
5-6
5-7
iii
Contents
iv
Non-Fuel Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35
Special Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37
Product Refund for Special Discount Items . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
6.
Payment
Basic Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Multiple Methods of Payment (MOPs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Other MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
Product Refund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Tax Exempt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
Non-credit MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Other Currency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Refunds: Cash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Coupon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Food Stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Lotto. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Credit and Debit MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Manual Credit and Debit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Standard Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Debit with Purchase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Debit without Purchase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Credit and Debit Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
Refunds: Manual Credit and Debit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
Special Credit MOPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Fleet Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-19
Refunds: Fleet Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20
In-House Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
Refunds: In-House Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-22
In-House Account Deposit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Proprietary Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Refunds: Proprietary Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25
SVC Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-25
Refunds: SVC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-28
7.
Loyalty Sales
Third-Party Loyalty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Inside Loyalty Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Outside Loyalty Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Prepay Loyalty and Fast Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Loyalty Refund. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
9.
10-2
10-2
10-2
10-3
10-3
10-4
10-4
10-5
10-6
10-7
10-8
10-8
11. Messages/Troubleshooting
General Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Numbered Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-34
Car Wash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-34
Fuel Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-34
Installation Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-35
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-38
Product Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-39
Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-39
Contents
8.
vi
12. Additional Information
Buypass Credit Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Product Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-3
13. Index
Introduction
This manual provides information on the sales functions of the VeriFone Ruby
SuperSystem. These functions are used to process and manage sales transactions.
This chapter contains the following information:
1-2
Getting Around
Enter Key
Use the [ENTER] key in the following situations:
To choose a mode or menu item that displays. Use the arrow keys to
display an item, choose the item by pressing either [ENTER] or
[Select]. This manual uses [Select] as a standard in all
steps.
Select Key
Use the [Select] key to choose a mode or menu item. All function
menu items are numbered. Just key the menu number and press
[Select]. The menu item appears.
Arrow Keys
The left ([<--]) and right ([-->]) arrow keys are used to move
backwards or forwards through a menu.
Keys
To enter transactions, press keys on the terminal. Keys are shown in brackets:
Keys with specific functions are labeled. For example, the [EXIT]
key is a black key with the word EXIT on it. This key goes back one
menu level.
1-3
CURRENT PROD
PREVIOUS PROD
d.cc
d.cc
TOT:
dd.cc
The arrow (>) points to the last item entered. The last item entered is always at the top of
the display. The total, including tax, is shown to the right on the third line.
The following example contains sample products and the current total including tax:
>
MILK
LG.COFFEE
FS:
2.79
1.50
2.79
TOT:
4.40
If the site accepts food stamps and at least one of the items entered into the transaction is
eligible for food stamps, the third line contains the current total and the current total in
food stamps that can be accepted as payment. See Food Stamps in the Payment
chapter.
Transaction Total Display
Press the [TOTAL] key and the display shows the subtotal, tax, food stamps total (if any),
and total sales.
Sub Total
Tax
FS:
4.29
0.11
2.79
TOT:
4.40
Introduction
Some keys have more than one function. For example, the [List] key is stationary. If
the [SUSP] key is assigned to the soft key that has the List function, then this key has two
functions. In Sales mode, press this key to suspend the current transaction or recall a
previously suspended transaction. In Manager mode, use this key to print a listing of the
current manager function.
1-4
After the transaction is complete, the Operator Display returns to the Ready for sale
prompt.
Receipt Format
Information prints to journal tape and sales receipt tape for each set of keystrokes entered.
Standard journal and sales receipts are 40 characters wide.
The following is the most common sales receipt. Additional samples are included in other
sections to demonstrate specific procedures.
VERIFONE
RUBY SUPERSYSTEM
16001 BAY VISTA DRIVE
CLEARWATER, FLORIDA
Descr.
qty
amount
-------------HOT DOG
1
0.99
T MED SODA
1
0.79
UNLD CA #02
13.580G
28.67
@ 2.111/ G
T SODA
1
0.55
TV SODA
1
-0.55
T BAKERY
1
2.50
---------Sub Total
32.95
Tax
0.23
TOTAL
33.18
CASH
Change
$
$
Sales Items
Tax
Sales Total
33.18
0.00
THANK YOU!
COME AGAIN
REG# 0001 CSH# 001 DR# 01
03/25/06 15:16
TRAN# 10008
ST# AB123
Slogan: 1 - 5 lines of
information defined by the
manager
Ruby Information
Journal tapes contain the same information but without the logo and slogan lines.
Logo
The logo is usually a greeting or information set up by the manager. It prints at the top of
every sales receipt.
1-5
Each item sold in a transaction prints in the order it is entered on the Ruby terminal.
In some cases, a letter or letters (code) print to the left of an item. These letters have the
following meaning:
Sales Item Codes
Code
Description
The tax defined with indicator T was applied to the tax. If only one
tax is applied, the indicator for that tax prints.
Tax
The total tax applied to the transaction is listed.
If Canadian GST tax is used, then a transaction that includes a fuel sale lists the amount of
fuel tax as a separate item on the receipt.
Sales Total
The transaction lists the total dollar amount of the sale, amount and type of payment, and
the amount of change if any.
Slogan
The slogan is set up by the manager and is usually a thank you, promotional message, or
other information. It prints just above the Ruby Information on every sales receipt.
Introduction
Sales Items
1-6
Ruby Information
The following information prints at the bottom of every sales receipt:
Standard Ruby Receipt Data
Data
Description
REG#
The register number assigned to the terminal when it is first set up.
CSH#
The employee number of the cashier who logs in during the transaction.
DR#
TRAN#
The transaction number. The first digit identifies the terminal on which the receipt was
printed (1 is the controller). The remaining four digits identify the transaction for that
terminal (n0001 - n9999, where n = terminal number).
date/time
ST#
Ruby Cards
Some features described in this manual require a Ruby Card. The following table shows
the different types of Ruby Cards. Without the correct card, these optional features do not
work.
All of these cards are referred to as Ruby Cards. However, a Ruby Card Bravo is a
particular type of Ruby Card which supports Fast Food, EASY ID, and Money Order
options. In addition it may support other Ruby Card options, as shown in the top half of
the table below.
For example, the second Ruby Card Bravo in the list supports Fast Food, EASY ID, and
Money Order plus it supports Expanded PLUs. The third Ruby Card Bravo supports the
usual options plus Car Wash but does not support Expanded PLUs.
Also available are Ruby Cards which only have Car Wash, Proprietary Network, or
Expanded PLUs options or a combination of two, or all three of these, without offering the
options available on the Ruby Card Bravo. The second half of the table below (where the
Bravo Card column has no Xs) shows the possible combinations of options for nonBravo Ruby Cards.
1-7
Bravo*
Car Wash
Proprietary Network
Expanded PLUs
X
X
X
X
X
X
X
X
*Ruby Card Bravo includes Fast Food, EASY ID, and Money Order options.
Introduction
1-8
Terms
All terms used in this manual are defined in the Glossary. The following terms are used
frequently in this manual.
Department
Some products may belong to a group called a department. They are entered into a
transaction through their department number.
Menu
There are two types of menus in Sales mode:
A function menu is a list of numbered functions. For example, press the
[OTHER FUNC] key and the items that list make up a menu.
A product menu is a list of up to six products that appear when pressing a menu
soft key. A product on a menu can be entered into a transaction by pressing the
products menu number.
Mode
A mode is a main menu item at the switcher. This manual describes two modes:
Sales and Clock In/Out.
MOP - Method of Payment
A method of payment is a type of currency that can be used to pay for a
transaction. Cash, credit, checks, and lottery tickets are methods of payment.
Parameter
A parameter is a numbered item that is assigned a value by the manager which
affects how the system works. If a parameter is referred to in the text, it is shown in
double quotes (for example, Total in Double).
PLC - Price Look-up Code
Some products may be entered into a transaction by numbers called PLCs. If the
site uses a scanner, the PLC is the same number as the bar code. This may be
referred to as PLU in some systems.
PLU - Price Look-up Code
Some numbers are called PLUs. If the site uses a scanner, the PLU is the same
number as the bar code. This may be referred to as PLC in some systems.
Switcher
The switcher is the main menu of the Ruby terminal. To reach the switcher, press
[EXIT] until [ SALES ] appears.
Transaction
A transaction is a completed sale or sales function that affects the drawer totals.
1-9
The Key-to-Function Reference table lists each key in alphabetical order with a short
description of each key. This is a list of all keys.
There are sample 65-key and 120-key keyboards in the Soft Key File section in the
Manager Reference. Keys that are blank or have only a letter or punctuation at the bottom
of the key are called soft keys. Soft keys can be defined by your manager to act as PLUs,
departments, MOPs, menus, and other functions. Some functions are traditionally set up
as double-wide or double-high keys. This means that two soft keys that are next to each
other are both set up as the same function. These keys are noted as double-wide or
double-high, but can be assigned to suit the sites need.
Key-to-Function Reference
Key
Description
<------
------>
ALLOW FS
Soft key. Allows the item that is entered to be purchased with food stamps.
alphabetic and
character keys
Letters, punctuation, and special characters that appear on the bottom of many of
the keys. These are used for data entry in Manager, Fuel Manager, and Reports
modes.
APPROVE
(AUTHORIZE)
Soft key (double-wide). Approves all or a specific pump for fuel dispensing.
Backsp
Moves the cursor on the display to the left one space while erasing the character in
that space.
CLEAR
Removes an entry made with the numeric keypad as long as a function key or
[ENTER] has not been pressed. It also form feeds the journal tape and receipt tape
between entries.
CLOCK IN/OUT
Soft key. Adds and removes employees from the Rubys internal timeclock.
CONVRT
Soft key. Changes pricing systems (usually between cash and credit) when different
fuel prices are charged based on the method of payment.
department
DISC
Soft key. Discounts the last entered sales item as a dollar amount or percent
depending on the Sales Configuration setup.
DISC $
Soft key. Discounts the last entered sales item as a dollar amount.
DISC %
ENTER
ERROR CORR
EXIT
Introduction
1-10
Key-to-Function Reference (Continued)
Key
Description
FP MOVE
Soft key. Fueling Point Move: Moves a prepay sale to another pump number.
FREE POP
AWARD
Soft key. Allows the cashier the discretion to issue a free POP code or coupon to a
customer in order to keep good customer relations.
FUEL
Soft key (double-wide on 120 keyboard). Enters the most recent fuel sale for the
specified pump into the current transaction.
FUEL DISC
FUEL PRESET
Soft key. Presets a pump for a specific dollar or quantity. Payment may be made
before or after dispensing.
FUEL TAX
ADDITION
Soft key. Automatically adds a fuel tax to a fuel type that is displaying as tax free
at the DCR.
FUEL TAX
EXEMPT
Soft key. Removes taxes or part of a tax, from a fuel sale for specifically defined
customers.
List
MANUAL FUEL
Soft key. Special department key that acts like a fuel sale but reports as a
department.
menu
MODIFY
Soft key. Modifies the current PLU sales entry so that the next modifier defined for
the PLU, if any, appears.
MOP
NETWORK FUNC
Soft key. Contains a menu of functions that relate to your credit card network.
No
NO SALE
numeric keypad
(00, 0-9)
Numbers used for entering information such as PLUs, departments, dollar amounts,
fuel quantity, birth dates for identification, and amount tendered.
OTHER COMBO
Soft key. Allows entry of a combo number that is not already assigned to a specific
soft key.
OTHER CURR
Soft key. Changes the total dollar amount due from the local currency to another
currency.
OTHER DEPT
Soft key. Allows entry of a department for a sales item for all departments not
already assigned to a specific soft key.
OTHER FUEL
Soft key. Contains a menu of the following functions: Move Fuel Point, Convert
Price Level, Fuel Discount, Preset Fuel, Free POP Award, Fuel Tax Exemption,
Fuel Tax Addition.
OTHER FUNC
Soft key. Contains a menu of the following functions: Safe Drop, Safe Loan, Clock
In/Out, Pay In, Pay Out, View Pending Transactions, Print Previous Transaction.
OTHER MOP
Soft key. Allows entry of a method of payment for a sale that is not already
assigned to a specific soft key.
1-11
Key
Description
PAY IN
Soft key. Logs that a dollar amount has been added to the cash drawer without a
sales transaction.
PAY OUT
Soft key. Logs that a dollar amount has been removed from the cash drawer without
a sales transaction.
PLU
(PLC)
PREPAY
Soft key (double-wide on 120 keyboard). Allows the customer to pay for a fuel sale
before pumping.
PRICE OVER
Soft key. Changes the defined price of a PLU item to the price you enter.
PRICE CHECK
Soft key. Checks the price of an item by scanning or manually entering its PLU
after the price check key is pressed.
QTY
Soft key (double-high on 120 keyboard). Indicates that two or more of an item
(PLU or department) will be entered.
REFUND
REST IN GAS
Soft key. Allows customers to use change from a cash merchandise sale to buy as
much fuel as the change will pay for.
SAFE DROP
Soft key. Logs that a specific amount of an MOP will be removed from the drawer
and placed in the safe. This is also under the [OTHER FUNC] soft key.
SAFE LOAN
Soft key. Logs that a specific amount of an MOP was removed from the safe and
placed in the drawer. This is also under the [OTHER FUNC] soft key.
Select
Shift
For letters on keys, changes between upper and lower case. For characters and
punctuation, changes between the one on the bottom left and bottom right of the
key.
STOP
Soft key (double-wide on 120 keyboard). Stops all or a specific pump from
dispensing.
SUSP
TAX EXEMPT
Soft key. Removes one or more taxes from the current item.
TICKET PRINT
Soft key (double-high on 120 keyboard). Reprints the last ten indoor sales receipts
or the last card reader receipt.
TOTAL
Soft key (double-wide). Adds up the dollar amount of the current transaction.
VIEW
Soft key (double-wide on 120 keyboard). Displays the status of a specific pump or
all due sales.
VOID LINE
Soft key. Removes the specified item from the current transaction.
VOID TICKET
Soft key. Deletes the entire current transaction and resets the terminal to start a new
one.
Yes
Introduction
1-12
Starting Sales
This chapter describes the steps to use when first turning on the system and starting sales.
Sapphire Workstation
Performing a Sale
Correcting a Sale
2-2
Standalone/Controller
Initial Start Up
The following display appears the first time an HPV-20-enabled application is installed.
Insert HPV-20 Card
now and press a key
1. Insert the HPV-20 Card (Ruby Card) and press any key to continue.
Setting up HPV-20
card now...
Rebooting now...
The Ruby terminal reboots. A display appears that indicates the HPV-20 functions
are loading.
Establishing link
to server...
The Ruby terminal reboots and the display indicates the HPV-20 connections are
correct.
Accessing ePC...
Please stand by
2-3
The ePcStall function is not for use except by authorized VeriFone
engineering staff. After five seconds, the Ruby terminal will continue to
reboot.
Several displays appear showing a copyright notice, operating system (Gemix)
version number, application name and version number.
GEMPAK Release -- Version x.xx.xx
Gemix v2.5.12 NOT REGISTERED!
mm/dd/yy hh:mm Starting, please wait...
/xxx/xxxxxxxx.xxx
2. Key your ten-digit merchant ID plus your three-digit terminal ID (no spaces) and
press [ENTER].
Please wait ...
Enter cashier #: _
Starting Sales
Note:
2-4
Normal Start Up
1. Plug the power cord into the AC outlet. Several displays appear showing a
copyright notice and an operating system (Gemix) version number. If HPV-20 is
installed, the display shows that the HPV-20 functions are loading.
Establishing link
to server...
Note:
The power-up process continues, and the application name and version number
displays.
Continue with Starting Sales Mode.
2-5
Note:
Enter cashier #: _
Starting Sales
Workstation
2-6
Sales mode can be started directly from powering up the Ruby terminal or from the Sales
mode prompt at the switcher ([ SALES ]).
Standalone/Controller
Use these steps for entering Sales mode on a standalone or controller terminal.
1. Press [EXIT] until the Sales mode prompt appears ([ SALES ]).
[ SALES ]
2. Press [Select].
Sales Initialization ...
Enter cashier #: _
5. Press [ENTER].
2-7
0.00
6. Press [ENTER]. If this is the first time Sales mode is entered since the last report
(cashier or close), key the beginning drawer food stamps dollar amount.
BEGINNING DRAWER FOOD STAMPS
7.
0.00
Press [ENTER]. If the system is not registered, the following screen appears.
SYSTEM NOT REGISTERED
Please call to register your Ruby
Press <ENTER> to continue_
The functions defined in this manual may be performed in Sales mode. A logout
prompt may appear on the Operator Display when logging out of Sales mode.
REMEMBER TO CLOCK OUT AT THE END OF YOUR
SHIFT. RUN THE CASHIER REPORT. CLOSER,
TURN OFF THE SIGN.Press [ENTER]
Starting Sales
If this is the first time Sales mode is entered since the last report (cashier or close),
key the beginning cash drawer amount.
2-8
Workstation
Use these steps for entering Sales mode on a workstation terminal.
1. Press [EXIT] until the Sales mode prompt appears ([ SALES ]).
[ SALES ]
2. Press [Select]. All data file changes (to the PLU File, method of payment file,
etc.) are copied from the controller to the workstation.
Downloading data files - Please Wait_
Note:
Enter cashier #: _
2-9
Enter drawer #: _
6. Press [ENTER]. If this is the first time Sales mode is entered since the last report
(cashier or close), key the beginning drawer amount.
BEGINNING DRAWER CASH
0.00
7. Press [ENTER]. If this is the first time Sales mode is entered since the last report
(cashier or close), key the beginning drawer food stamps amount.
BEGINNING DRAWER FOOD STAMPS
0.00
The functions defined in this manual may be performed in Sales mode. A logout
prompt may appear on the Operator Display when logging out of Sales mode.
REMEMBER TO CLOCK OUT AT THE END OF YOUR
SHIFT. RUN THE CASHIER REPORT. CLOSER,
TURN OFF THE SIGN.Press [ENTER]
Starting Sales
5. Key the personal password and press [ENTER]. If more than one cash drawer is
connected to the Ruby terminal, key the cash drawer number currently in use.
2-10
Coin Dispenser
In systems that include a coin dispenser, the cashier gives the customer the dollar amount
of change due and the dispenser provides the coins. The dispenser gives a maximum of
$0.99 at the end of a single transaction.
The coin dispenser is part of the cash drawer reconciliation. Do the following:
1. Note the amount of coins in the dispenser and in the cash drawer at the beginning
of the shift.
2. During the shift, fill the dispenser from the till as needed.
3. At the end of the shift, note the total in both the drawer and the coin dispenser.
If the dispenser runs out of coins, a continuous, low tone sounds and REFILL COIN
DISP alternates with any other alarm message on the fourth line of the Operator Display
on the Ruby terminal. For uninterrupted use, refill the coin dispenser within four
transactions after the low-coin supply warning. A CHECK COIN DISP message
alternates with any other alarm message if the dispenser is not refilled within four
transactions and when:
A communication error exists: Check the connections between the Ruby terminal
and the coin dispenser.
2-11
If the site uses the Sapphire Mini-server as a controller, employees with the appropriate
security level can access the following modes and functions from the switcher:
Sales
Manager
Register Configuration
Check Franking File
Logo/Slogan File
Soft Key File
Menu File
Training Mode
Create Banner
Blue Law Setup
Reports
Close Cashier Totals
Print Cashier Report
Print Worksheet
Clock In/Out
Maintenance
Version Information
Set Date and Time
Display I/O Configuration
Data Files Version
Enable Printer
Disable Printer
Flush Printer Queue
Get Latest Data
Start Remote Dial-in
File Information
Feature Information
CPU Exception Information
Reset Soft Key File
Adjust Buzzer Volume
Printer Error Log
Starting Sales
Sapphire Workstation
2-12
Steps
Use these steps for entering any of the available modes on a workstation terminal.
[
SALES
2-13
Basic Sale
A sale is made up of a series of entries on the keyboard. In general, the first entries add
products that the customer wants to buy and the second entries accept payment for the
products. Amounts entered into the Ruby terminal have an implied decimal point, for
example, key [1] [0] [0] [0] to enter $10.00.
1. Enter sale items: department, fuel, PLU.
2. Press [TOTAL].
3. Key the dollar amount submitted by the customer.
4. Key the method of payment (cash, credit, etc.).
5. Return change to the customer if there is any.
6. Give the customer the receipt if one prints.
Sale Options
There are also a number of ways the system can be set up that can change the way a sale is
performed. Please review the following items.
Security Checks
The following procedures may require a managers authorization:
No Sale
Refund
Void Line
Void Transaction
No Sale
No Sale without Security Check
Press [NO SALE].
Starting Sales
Performing a Sale
2-14
The No Sale function opens the cash drawer between transactions. The transaction prints
on the receipt and journal.
Descr.
-------
qty
---
amount
------
No Sale
No Sale Security
If approval is required to perform a no sale transaction, an employee with a high enough
security level must approve the no sale by entering the cashier number and password. The
approval logs on the journal.
Cashier # Required Each Sale
Some systems may require entering a cashier number and password before each
transaction. This usually occurs if more than one cashier is using the same cash drawer or
terminal. If the system is set up this way, do the following:
1. Key cashier number and press [ENTER].
2. Key password and press [ENTER].
When the transaction is complete, the display returns to the Enter cashier #: prompt.
The steps in this manual do not include entering cashier information.
Subtotal Required
The system can be set up one of two ways:
Subtotal Optional: Either press [TOTAL] and then choose an MOP or just
choose an MOP.
The steps in this manual include calculating the subtotal by pressing [TOTAL].
Tender Amount Required
The system can be set up one of three ways:
Tender Amount Required: Some MOPs may be set up to require entering the
amount of the MOP tendered.
2-15
Tender Amount Not Entered
The amount tendered for credit MOPs cannot be entered.
If more than one MOP is used in a single transaction and credit is one of the
MOPs, credit must be entered last. It automatically equals the amount of the
total that remains.
If the amount tendered is entered, the Ruby terminal calculates change for you.
The steps in this manual include entering the amount of the payment.
Receipt Printing
The system can be set up in one of three ways:
Starting Sales
2-16
Correcting a Sale
Backspace
Press [Backsp] to remove the last single number or letter entered.
The Backspace function erases the last letter or number entered as long as [ENTER] has
not been pressed. This can be used when entering information like birthdays, passwords,
or safe drop reference numbers.
Example:
You see:
Enter Reference # _
You key:
You see:
You key:
[Backsp] [Backsp]
You see:
Enter Reference # 1_
You key:
Pressing [Backsp] when entering a PLU number, department number, or dollar amount,
erases the entire entry.
Clear
Press [CLEAR] to remove the last set of numbers or letters entered.
The Clear function erases the last set of letters or numbers entered as long as any other
function key has not been pressed.
Error Correct
Press [ERROR CORR] to remove the last product or partial payment entered.
The Error Correct function erases the last sales item or cancels the last sales function
entered in the current transaction. For example, press [REFUND] accidentally, and press
[ERROR CORR] to cancel it.
Note: [ERROR CORR] does not work if [CREDIT] has been pressed.
Summary Report: The total number of error corrects appears in the Summary
Report.
Journal Tape: Items entered into a sale that are removed with [ERROR CORR]
print on the journal tape.
*********** ERROR CORRECTION ***********
T BISCUIT
1
0.75
****************************************
2-17
If you are not in the middle of entering an item, press [CLEAR] to form feed the receipt
and journal printers.
Void Line
1. Press [VOID LINE].
2. Key the item to be voided exactly as it was originally entered.
The Void Line function erases an item entered into the current transaction. You can void a
line at any time during a transaction until you select an MOP.
If an entry is a multiple of an item ([QTY]), the entire quantity must be voided.
If you try to void an item that is not in the transaction or do not enter the item exactly as it
was originally entered, the message E1119: OPER. NOT ALLOWED displays briefly.
If you void a money order sale and do not enter the payee name exactly as you did the first
time, the Ruby terminal does not void the line.
Voided items are noted on the receipt, journal, and Summary Report. On the receipt and
journal they are shown by a V to the left of the item.
Descr.
------T LRG SODA
T ICE
TV LRG SODA
qty
--1
1
1
amount
-----0.89
0.99
-0.89
Starting Sales
Form Feed
2-18
Void Ticket
Press [VOID TICKET].
The Void Ticket function erases all items in the current transaction and sets the Ruby
terminal up to start a new transaction. A transaction may be void at any time before the
sale is completed.
Void tickets log on the receipt, journal, and Summary Report.
Descr.
------CHILI DOG
CHEESE DOG
MED SODA
qty
--1
2
3
Sub Total
amount
-----1.49
2.58
2.37
---------6.44
VOID TICKET
The subtotal prints on the void ticket even if you did not press [TOTAL].
Void Ticket with Security Check
Press [VOID TICKET].
A high enough security level is needed to approve the procedure:
1. Key a cashier number.
2. Press [ENTER].
3. Key a password.
4. Press [ENTER].
2-19
This procedure occurs on a workstation that is in Sales mode when the controller starts to
run a close period report, such as a Close Shift.
In a multiterminal system, the close period reports are run only on the controller. If any of
the workstations are in Sales mode when the controller starts the report, the controller
stops and waits until the workstations are out of Sales mode.
Depending on how the site is set up, workstations may no longer have to wait until a close
shift or close daily is complete, but can go back into Sales mode immediately and process
sales transactions while the close completes.
The workstation is in Sales mode and the controller has started a close period report.
2. Repeat step 1 for each workstation in the system that is in Sales mode.
Each workstation can return to Sales mode immediately after exiting Sales mode.
The controller can return to Sales mode after the report has processed and printed.
Starting Sales
2-20
Fuel Control
This chapter contains steps and descriptions for controlling fuel functions:
Fuel Icons
3-2
Fuel Icons
Fuel Icon Display
The Fuel Icon Display shows the general status of each active fueling point (up to 18). The
icons are located just below the Operator Display.
Note:
Up to 32 fueling points are available with the optional Icon Pole Display.
The icons appear on the pole display INSTEAD of on the Ruby terminal.
Each set of icons (pump number, car, nozzle, $) shows the status of one fueling point.
Only the icon sets that are connected to active fueling points are lit (active). For example,
if your site has eight fueling points, then eight sets of icons are lit. The rest remain dark
except when the Ruby terminal is first powered up.
Fuel Icons
Icons
Action
1-18
Flashing
Steady
Fuel Status
Dispenser Card Readers: There is card activity at the pump.
Steady Lit: The pump is controlled by the Ruby terminal.
Steady Unlit: The pump is not controlled by the Ruby terminal or does not
exist.
Flashing
Steady
Flashing
Steady
Flashing
Steady
All 4 Icons
The customer is requesting approval for the pump. The icon flashes and
the Ruby terminal beeps until the pump is approved or the nozzle is
replaced.
The pump is approved for dispensing or a prepay transaction has been
started.
The cashier has stopped all or a specific pump by pressing the [STOP]
key.
The customer is dispensing fuel.
A second fuel sale or refund is due on the pump.
The customer has stopped dispensing fuel. The sale or refund is due.
Flashing
Dispenser Card Readers: The customer pressed the dispenser card reader
[Help] key or there is a message for the cashier to view (key the pump
number and then [VIEW]). The message appears on the top line of the
View screen. The car and nozzle continue to flash until the message is
viewed.
Flashing
3-3
Fuel control functions are instructions given to the Ruby terminal. The Ruby terminal
passes the instructions to the fuel controller which directly controls the dispensers. Some
functions tell the dispenser to do something, such as allow dispensing, and some functions
ask the dispenser for information, such as viewing the status of the pump.
Fuel control status and fuel sale status are displayed as messages on the Operator Display
and as blinking or lighted icons (symbols) just below the Operator Display.
Some sites are set up to allow two fuel sales to be due on a dispenser. One sale is the
current sale which is in progress and the other is the stacked sale which occurred before
the current sale and for which payment is still due.
Fuel control functions can be performed either between or during other sales transactions.
Approve
Approve One Calling Pump
1. Key the pump number.
2. Press [APPROVE].
Approve All Calling Pumps
Press [APPROVE].
Whether a fueling point may be approved before a customer can dispense fuel depends on
the following operating conditions:
Approve Specific Pump: In all cases, a specific pump can be approved if the
pump number is keyed before [APPROVE]. Two messages display briefly:
nn APPROVING
nn APPROVED
Approve All Pumps: If enabled, all fueling points requesting approval can be
approved at the same time by pressing the [APPROVE] key. If not enabled, a
specific pump may still be approved by keying the pump number before pressing
[APPROVE]. Two messages display briefly:
APPROVING CALLING PUMPS
CALLING PUMPS APPROVED
Note:
If a pump is approved while the cash drawer is open, the change for that
transaction continues to display. The journal records pump approvals.
Buypass Sales Reference
Fuel Control
3-4
Clear Reserve
The Clear Reserve function removes the Reserved state from a prepay pump. This may
happen when fuel communications are temporarily interrupted and then re-established.
Note:
3-5
Note:
This function moves a preset or prepay fuel sale that has not been dispensed from the
original pump number to a new pump number. The Move Fuel Point function may be set
up as either a separate [FP MOVE] key or as a menu choice under the [OTHER FUEL]
key. The following message prints on the journal (n1 = the original pump; n2=the
pump to which the sale moves):
FP MOVE FROM PUMP# n1 TO PUMP# n2
Move Fuel Point with [FP MOVE] Key
1. Key the current pump number and press [FP MOVE].
2. Key the new pump number and press [ENTER].
Move Fuel Point with [OTHER FUEL] Key
1.
2.
3.
4.
Fuel Control
3-6
Stop/Disapprove
The [STOP] key does one of the following:
Disapproves one pump or all approved pumps that have not started dispensing.
The following two messages display briefly if a pump is stopped (nn= pump number):
nn STOPPING
nn STOPPED
The following two messages display briefly when all pumps are stopped:
STOPPING ALL PUMPS
ALL PUMPS STOPPED
Stop One Pump
1. Key the pump number.
2. Press [STOP].
Stop All Pumps
Press [STOP].
2C $ 20.00
4C $ 5.50
4S $
_
9.00
The pump number, status (C = current, S = stacked), and dollar amount due display. Up
to eight sales are listed. If there are more than eight sales, a down arrow in the bottom left
corner of the display indicates there are more. Press [VIEW] to see the rest of the sales.
If no sales are due, NO DUE SALES displays until another sales function is run.
3-7
Check the fuel sale state or the pump state of the current or second (stacked) sale.
1. Key the pump number.
2. Press [VIEW]. The > points at the current sale.
3. Press [VIEW] again. The > points at the stacked sale.
4. Press [VIEW] again. The pump status and detailed fuel sale information for the
current sale appears.
5. Press [VIEW] again. The pump status and detailed fuel sale information for the
stacked sale appears.
6. Press [VIEW] to repeat the cycle (steps 2 through 5).
There are four view screens:
PUMP 1
>DUE $15.42
SOLD $33.52
CA
CA
View 1
PUMP 1
DUE $15.42
>SOLD $33.52
CA
CA
View 2
PUMP 1 IS IDLE
CURRENT:DUE $15.42 CASH
13.880 G REG
@ $1.111/G
View 3
PUMP 1 IS IDLE
STACKED:SOLD $33.52 CASH
30.170 G REG
@ $1.111/G
View 4
Pump Status
Status
Description
AUTHORIZED
CALLING
The customer has lifted the handle and is requesting approval to dispense
fuel.
FUELING
IDLE
LOW PAPER
OFFLINE
Fuel Control
3-8
Pump Status
Status
Description
RESERVED
The pump is being prepaid and is locked until the transaction is complete.
STOPPED
Description
BUSY
DUE
The customer has finished dispensing and the sale or refund is due.
HOLD
SOLD
4
Note:
Fuel Sales
Practicing fuel control or fuel sales functions in Training Mode is not
recommended and may affect fuel service.
A fuel sale can be part of any sales transaction either allowed inside at the Ruby terminal
or outside at the Dispenser Card Reader (DCRs). This chapter describes various fuel sales
and how to enter them into a transaction.The following fuel transactions are covered:
Inside Sales
Fuel Discount
4-2
Inside Sales
Autocollect Inside Sales
The Autocollect Inside feature allows sites using attendants to collect payments at the
pumps to do the following:
If the attendant inserts the credit card into the DCR and dispenses fuel,
merchandise cannot be added nor can the sale be recalled inside.
MELVINS SERVICE STATION
Descr.
qty
--------RED CA #01
8.021G
FULL @ 1.249/ G
Sub Total
Tax
TOTAL
---------10.00
0.00
10.00
CASH $
Change $
10.00
0.00
4-3
Preset Postpay: The pump is preset for a specific dollar amount or volume. The
customer dispenses fuel and pays inside.
Instant On: The customer presses a payment-type key. The customer has a preset
period of time to begin fueling. After dispensing the fuel, the customer pays inside.
Fuel Sales
The Convert function may be set up as either a separate [CONVRT] key or as a menu
choice under the [OTHER FUEL] key.
4-4
Fuel Tax Addition: This function allows the ability to add a fuel tax to a fuel type
that is displaying a tax free price at the pump. The automatic adjustment is only
available for postpay fuel sales.
Fuel Tax Exempt: This function allows the cashier to remove taxes, or portions of
a tax, from a fuel sale. Exemptions are available only on postpay fuel sales.
4-5
1.
2.
1.
2.
3.
4.
In a fast credit sale, the network pre-authorizes a card for a fuel purchase then just charges
the customer for the amount actually dispensed. The customer cannot buy merchandise in
a fast credit transaction. Fast credit is most often used in cases where sites require prepay
after dark but the customers do not know how much fuel is needed to fill the tanks. Fast
credit prepay can only be used if fast credit is enabled in Manager mode.
Fast credit fuel sale: The customer can dispense up to the credit floor limit. The
customers card is only charged for the amount actually dispensed.
Fast credit fuel sale with dollar amount: The customer can dispense up to the
dollar amount entered in the prepay transaction. However, the customers card is
only charged for the amount actually dispensed.
Fuel Sales
4-6
Fast credit fuel sale with a fleet card: The customer is asked to enter information
such as a drivers ID or odometer reading on a PINpad.
Note: If a PINpad is not available, enter the information on the Ruby terminal.
Receipts: Receipts are available when the transaction is complete.
Non-DCR sites: The customer may ask the cashier to print a receipt inside at
the Ruby terminal.
DCR sites: A receipt prints at the DCR and can reprint at the Ruby terminal.
Note:
If Fast Credit is disabled, prepay fuel sales require the selection of a fuel type
for network transactions.
Prepay Fuel Sale with Fast Credit Using a Fleet Card Steps
1.
2.
3.
4.
4-7
Note: Information varies by card and may be entered on the Ruby terminal.
The transaction is sent to the host for approval. No receipt prints.
6. Customer dispenses fuel.
7. Customer receives receipt either from DCR or from inside reprint.
Prepay Fuel Sale Refund (Underrun)
When a customer prepays for fuel but does not dispense the entire amount, the remaining
dollar amount is automatically due to the customer. The refund is put in a transaction just
like a postpay fuel sale, but the total is a negative number.
Other products can be added to the refund. The total price of the products is subtracted
from the amount due in the refund. The total line shows whether the customer is owed
money or owes money at the end of the transaction. The Ruby terminal does not report an
underrun as a refund.
Prepay Fuel Sale Refund Steps
1.
2.
3.
4.
5.
Fuel Sales
4-8
Preset Fuel Sale
A preset fuel sale occurs when the Preset Fuel function is used to approve a fuel sale for a
specific dollar amount or volume. If the approval is by volume, specify the fuel product.
The pump automatically stops dispensing when the dollar amount or volume is reached or
the tank is full. The sale is paid after the fuel is dispensed.
The Preset Fuel Sale function may be set up as either a separate [FUEL PRESET] key or
as a menu choice under the [OTHER FUEL] key.
Preset Fuel Sale by Dollar Amount with [FUEL PRESET] Key
1.
2.
3.
4.
4-9
Key the volume of fuel to be dispensed (including two decimal places).
Press [ENTER] or the method of payment.
Arrow to the fuel product to be purchased.
Press [ENTER].
Rest In Gas
When buying non-fuel items inside, the customer can designate that the cashier apply the
rest of the cash amount provided to a fuel purchase.
1. Key the items sold.
2. Key the pump number.
3. Press [REST IN GAS].
4. Key the dollar amount the customer provides.
5. Press [CASH].
Drive Off
Drive Off is used to complete transactions in which fuel was dispensed, but not paid for.
The space at the bottom of the receipt is for a description of the vehicle. A receipt always
prints even if the system is set up not to print receipts.
Descr.
------UNLD CA #05
qty
--28.230G
@ 2.111/ G
amount
-----59.59
---------59.59
0.00
Sub Total
Tax
TOTAL
DRIVE OFF
Change
59.59
$
$
59.59
0.00
Fuel Sales
6.
7.
8.
9.
4-10
3. Press [DRIVE OFF].
4. Write a description of the vehicle on the receipt and save it.
5. Press [STOP].
Manual Fuel
Use the [MANUAL FUEL] key to enter a fuel sale into the Ruby terminal when
communication with the dispensers is not available.
Manual Fuel Steps
1. Key fuel sale price, including any taxes due, and press [MANUAL FUEL].
2. Use arrow key to find the correct fuel product then press [ENTER].
3. Key the pump number then press [ENTER].
Descr.
qty
-------MANUAL FUEL D
15.396
@ 1.299/G
amount
-----20.00
-----20.00
0.00
Sub Total
Tax
TOTAL
20.00
CASH
CHANGE
$
$
20.00
0.00
Pump Test
The pump test method of payment only settles fuel sales and is not a valid MOP for prepay
fuel sales. The pump test MOP allows testing the fuel at the pumps. Dispense fuel
normally, then complete the sale using the pump test item available through the
[OTHER MOP] key. A receipt prints with the words PUMP TEST at the bottom.
Note:
Pump test MOP sales print in the FP/Hose Test report. Print this report as a
flash report or during the Close Shift and/or Close Daily report.
4-11
1.
2.
3.
4.
5.
This will only print the last DCR transaction. If another DCR transaction
occurs on the same DCR, the previous transaction is overwritten.
Note:
If the MOP is something other than [CASH] and Ignore MOP Conflict is
not enabled, then [MANUAL CREDIT] must be used.
Fuel Sales
4-12
Reprint Prepay Receipt When MOP Conflicts Are Not Ignored (Non-Fast
Credit)
If Ignore MOP Conflict is not enabled:
1. Key the pump number.
2. Press [FUEL].
3. Press [TOTAL].
4. Do one of the following:
Cash or Debit: Press [CASH].
Credit: Press [MANUAL CREDIT].
Reprint Receipt when MOP Conflicts are Ignored (Non-Fast Credit)
If Ignore MOP Conflict is enabled.
1. Press [TICKET PRINT].
2. Select the sale.
3. Press [ENTER].
4-13
Fuel Sales
Merchant ID-Terminal ID
Store name and address
Customer name
Card number
Card type
Reference number
THANK YOU
HAVE A NICE DAY
----------------------
WELCOME
00000924444-03
Address
Store name
Clearwater FL
01
PREM
0.883
$ 3.121
$ 2.76
CARWASH PRICE
$3.00
CARWASH TAX
$0.75
TOTAL SALE
$6.51
CARWASH CODE
30940
VALID FOR 14 DAYS
THANK YOU
HAVE A NICE DAY
4-14
You see:
Enter Reference # _
You key:
You see:
You key:
[CLEAR]
You see:
Enter Reference # _
You key:
Example:
Customer A dispensed $15.00 on pump 7.
Customer B dispensed $12.00 on pump 9.
Transaction 1: Customer B
4-15
Fuel Sales
4-16
A dispenser card reader (DCR) gives fuel customers the option of paying at the dispenser.
DCRs read the magnetic stripe of credit, debit, and similar cards, sends the information to
a credit network, and controls dispensing fuel based on the networks response.
Dispenser Types
Although different manufacturers refer to card readers by various trade names, this
manual uses DCR for all of them.
If the Ruby terminal is in the idle state, the fueling point number remains lit and
the icons are dark.
If the Ruby terminal is sending data to the DCRs, a LOADING message replaces
the current prompt until the transmission is complete.
4-17
Fuel Sales
Ruby Action
Idle state.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:
PLEASE REMOVE THE CARD
Displays for 5 seconds.
Customer waits.
If authorization is then
rejected, see Card Rejected
with Hot DCR Pump
Enabled.
Card rejection information is
noted on the journal.
5b Hot DCR pump is set to N.
Credit or debit card: The
customer waits.
If authorization is rejected,
see Card Rejected with Hot
DCR Pump Disabled.
Card rejection information is
noted on the journal.
6
Promotional Message
7a If Always print receipt parameter in DCR Site Parameters in Fuel Manager mode is set to N.
4-18
DCR Sale Using a Card
User/DCR Action
Ruby Action
DCR Prompt
RECEIPT YES/NO?
followed by
PRINTING RECEIPT
followed by
RECEIPT IS READY
Displays for 5 seconds - beeps.
RECEIPT YES/NO?
THANK YOU
PRINTING RECEIPT
followed by
RECEIPT IS READY
THANK YOU
Displays for 5 seconds - beeps.
Idle state.
Idle Prompt
4-19
User/DCR Action
Ruby Action
Idle state.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:
PLEASE REMOVE THE CARD
Displays for 5 seconds.
Customer waits.
5a Hot DCR pump in Fuel Manager > DCR Configuration is set to Y; POP Discount Enable and
POP Discount Code Enable in Manager > Configuration > Sales Config are set to Y.
Customer enters Y or N.
If customer enters Y,
prompt to enter the POP
code appears.
Customer enters 7-digit POP
Code.
ENTER DATA
If authorization is then
rejected, see Card Rejected
with Hot DCR Pump
Enabled.
Card rejection information is
noted on the journal.
5b Hot DCR pump is set to N.
Credit or debit card: The
customer waits.
If authorization is rejected,
see Card Rejected with Hot
DCR Pump Disabled.
Card rejection information is
noted on the journal.
Fuel Sales
4-20
DCR Sale Using a POP Discount Code (Continued)
User/DCR Action
Customer removes nozzle
and dispenses fuel.
Ruby Action
Ruby terminal sounds a tone
to indicate fueling has
started. Nozzle icon lights.
DCR Prompt
Promotional Message
6a If Always print receipt parameter in DCR Site Parameters in Fuel Manager mode is set to N.
Customer completes fueling
and replaces nozzle.
Customer responds Yes to
RECEIPT?
RECEIPT YES/NO?
followed by
PRINTING RECEIPT
followed by
RECEIPT IS READY
Displays for 5 seconds - beeps.
RECEIPT YES/NO?
THANK YOU
PRINTING RECEIPT
followed by
RECEIPT IS READY
THANK YOU
Displays for 5 seconds - beeps.
Idle state.
Idle Prompt
4-21
User/DCR Action
Ruby Action
DCR Prompt
Idle state.
Idle Prompt
Customer waits.
Promotional Message
Idle Prompt
Idle state.
Idle Prompt
Ruby Action
DCR Prompt
Idle state.
Customer waits.
Promotional Message
Idle state.
Idle Prompt
Idle Prompt
ONE MOMENT PLEASE
Fuel Sales
4-22
Prepay Inside Sale
User/DCR Action
Ruby Action
DCR Prompt
Idle state.
Idle Prompt
Idle Prompt
Idle state.
Idle Prompt
Promotional Message
4-23
User/DCR Action
Ruby Action
Idle state.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:
PLEASE REMOVE THE CARD
Displays for 5 seconds.
Customer waits.
Promotional Message
Card is rejected.
Idle state.
Idle Prompt
Fuel Sales
4-24
Card Rejected with Hot Pump Disabled
User/DCR Action
Ruby Action
Idle state.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Schlumberger:
PLEASE REMOVE THE CARD
Displays for 5 seconds.
Card is rejected.
Idle state.
Idle Prompt
Ruby Action
Idle state.
4
Note:
Idle state.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Displays for 5 seconds.
PLEASE REMOVE CARD
Displays for 10 seconds - beeps 3
times.
Idle Prompt
In addition to message alert beeps, DCR beeps once per second while card is in reader.
4-25
User/DCR Action
1
Ruby Action
Fueling point number icon
flashes.
DCR Prompt
INVALID CODE
CONTINUE Y/N
4
5
ENTER DATA
CONTINUE Y/N
INVALID CODE
INVALID CODE
TRANS CANCELLED
Idle state.
Idle Prompt
Ruby Action
Idle state.
DCR Prompt
Idle Prompt
REMOVE CARD RAPIDLY
Displays for 5 seconds.
REENTER CARD
Displays for 20 seconds - beeps 3
times.
PLEASE SEE ATTENDANT
Displays for 20 seconds.
EXPIRED CARD
Displays for 20 seconds - beeps 3
times.
Fuel Sales
4-26
The following additional DCR prompts may appear.
Additional DCR Prompts
User/DCR Action
Customer presses [HELP]
key.
Ruby Action
Fueling point number, car,
and nozzle icons flash.
Customer presses
[CANCEL] before
dispensing fuel.
Prompt
HELP REQUESTED
Displays for 5 seconds.
TRANSACTION CANCELED
Displays for 10 seconds - beeps 3
times.
ENTER DRIVER NO
ENTER UNIT NO
ENTER ODOMETER
Customer inserts a
Proprietary card or debit
card.
Customer inserts a
Proprietary card.
4-27
Note:
Under normal operating conditions opening and closing the cash cassette
are noted on the journal.
Reports
Cash acceptor sales appear in the Cash Acceptor Report. For more information see the
Reports Reference. Cash acceptor refunds can be calculated using the data in this report.
Troubleshooting
Bills that are rejected or that jam in the acceptor are noted on the journal.
Conditions which disable the cash acceptor include:
The acceptors cassette is full. The message Cash Acceptor Full prints on the
journal.
A customer tries to cheat the acceptor by tugging on the bill after the acceptor
began to pull it in.
Fuel Sales
4-28
Cash Acceptor Receipt
WELCOME
00000924444-03
Convenience Store
123 Easy Street
Clearwater
FL
DATE 003/25/06 16:06
PUMP #
01
PRODUCT
PREM
GALLONS
10.000
PRICE/GAL: $ 1.219
FUEL SALE
$ 12.19
CASH TOTAL: $15.00
REFUND DUE: $ 2.81
**TAKE RECEIPT**
**TO CASHIER**
THANK YOU
HAVE A NICE DAY
-------------------
16:06
01
PREM
10.000
$ 1.219
$ 12.19
$ 2.81
**TAKE RECEIPT**
**TO CASHIER**
THANK YOU
HAVE A NICE DAY
4-29
Point of Purchase (POP) discounts are discounts given to customers on fuel purchases
when a particular requirement is met. For example, the sites management may decide to
offer a 3 cents-per-gallon discount on premium fuel for all customers who purchase
$10.00 worth of grocery items.
The POP discount function allows the site to sell fuel at discounted prices on a
transaction-by-transaction basis. Depending on how the sites system is configured,
discounts may be applied in several ways, including:
Providing a code that lets the customer get a discount on a later fuel purchase
Considerations
Consider the following when handling POP discounts:
The maximum number of days a POP code could be valid is 30. However, this may
vary depending on your sites setup.
When a qualifying purchase includes a specific fuel grade, the discount is applied
to that sale, and no code generates.
If a single transaction qualifies for more than one POP discount, the Ruby terminal
determines which discount is actually applied. Check the sites policies for more
information about POP discount setup.
A fuel sale dispensed at a POP discount rate is not eligible to also receive a fuel
discount (using the [FUEL DISC] key or [OTHER FUEL] key) and vice versa.
However, a code could be earned if the minimum purchase requirement of the net
sale is met.
Fuel Sales
4-30
Multiple MOPs used in one transaction could still earn a POP discount; however,
the site setup determines which MOPs can be used together.
Valid qualifiers for POP Discounts with cash acceptors are MOP, Minimum
Purchase, and Membership. POP Discount codes can be entered on the DCR and
membership cards swiped or scanned at properly equipped DCRs.
POP Coupon
1. Press [TOTAL].
2. Key the dollar amount of the coupon and press [COUPON].
3. If the coupon is the same amount as the total sale, the sale is complete. If the
coupon is less than the amount of the total sale, continue with the next MOP.
Note:
The site may be set up to process POP coupons differently from other
types of coupons (for example, a soft key may be assigned as a POP
coupon MOP). Check the sites policies and procedures for processing
POP discount coupons.
2. Enter Y, if the customer has a POP code. This does not appear for subsequent
fuel sales in the same transaction, since only one code per transaction is allowed.
ENTER POP DISCOUNT CODE
3. Key the 7-digit POP code when prompted and press [ENTER].
Note:
There are three chances to enter a valid code. Each time a code is
rejected, an error message displays and indicates why it was rejected (the
code could be invalid, expired, or previously redeemed). Check the sites
policies and procedures for processing a rejected code.
4. Continue with the sale until all items are entered.
Buypass Sales Reference
4-31
Note:
Depending on the set up, a prompt may display to recalculate the total.
**POP DISCOUNT APPLIED**
PRESS TOTAL TO RECALCULATE AND CONTINUE
________________________________________
Fuel Sales
5. Press [TOTAL].
6. Enter the MOP.
4-32
Descr.
qty
amount
------------DISCRETIONARY POP DISCOUNT COUPON
________________________________________
________________________________________
Because this function has a security setting, you are prompted for your
cashier number and password.
4. Key your cashier number and press [ENTER].
5. Key your password and press [ENTER]. Depending on your choice, either the
POP code receipt or POP coupon receipt prints.
6. Write a brief explanation on the lines provided as to why the free POP award was
given. The journal then logs the free discount awarded.
Membership Card
Note:
POP membership discounts are supported both inside at the Ruby terminal
and outside at the DCRs.
4-33
4. Other fuel sales within the same transaction do not prompt for a member ID, since
only one card per transaction is allowed when customers redeem POP discounts.
Note:
MEMBER ID ACCEPTED
5. Key the MOP to complete the sale. No other POP discount processing is necessary.
Note:
Depending on the set up, a prompt may display to recalculate the total.
Certain sites may have DCRs set up for scanning POP discount Membership
Cards. When the customer scans a Membership Card, the Membership Card
discount becomes the only POP discount awarded for that transaction.
Fuel Sales
3. Scan, swipe the Membership Card or manually enter the card number.
4-34
POP Discount with a Car Wash Purchase
1. The customer swipes the card.
2. The CAR WASH Y/N prompt displays. If the customer chooses Y, the fuel
price adjusts to the discounted rate.
3. The customer dispenses fuel at the discounted price and replaces the nozzle when
fueling completes.
Note:
If the car wash prompt occurs after the sale, the POP discount code or
coupon prints on the DCR receipt for use with a subsequent fuel purchase.
At the DCR, if the customers credit card maximum limit exceeds the dollar
fueling limit, the pump stops when the dollar fueling limit is reached.
Press [REFUND].
Key the amount needing refunding.
Press [MANUAL FUEL].
Refund the amount to the customer.
Note:
If a [MANUAL FUEL] key is not on the Ruby terminal, check the sites
policies for issuing refunds on discounted fuel purchases.
4-35
Fuel Sales
WELCOME
00000004554-03
RUBY SYSTEMS
150 W. CARPENTER
CLEARWATER
FL
VISA
REF # 9800002023 4
DATE 03/25/06 07:34
PUMP #
01
PRODUCT
UNLD
GALLONS
10.847
PRICE/G:
$ 1.121
FUEL SALE
$12.16
APPROVAL # VISARR
INCLUDES .05/G DISC
Card type
Card number
THANK YOU
HAVE A NICE DAY
qty
--22.727G
@ 1.100/G
Sub Total
Tax
T O T A L
CASH
amount
-----25.00
--------25.00
1.75
26.75
26.75
4-36
Unqualified Fuel Sales
If a customer enters a POP code and selects a fuel grade that does not qualify for a
discount, the code is rejected. The original code then reprints on the receipt along with the
original expiration date so that the customer can redeem it later. A new code does not
generate unless some other requirement is met. The following is an example:
Descr.
-----MID1 CA #01
qty
--22.727G
@ 1.100/G
Sub Total
Tax
T O T A L
CASH
amount
-----25.00
--------25.00
1.75
26.75
26.75
It is possible for a customer to earn an additional POP code or a POP coupon, even though
the original code entered was rejected. For example, a customer may select a nondiscounted fuel grade; but earns a POP code for reaching a minimum purchase amount.
Descr.
-----MID1 CA #01
qty
--22.727G
@ 1.100/G
Sub Total
Tax
T O T A L
CASH
amount
-----25.00
--------25.00
1.75
26.75
26.75
4-37
Note:
Fuel purchases in which a POP discount was applied are not eligible for fuel
discounts using the [FUEL DISC] key or the [OTHER FUEL] key. (For
more information on POP Discounts, See Point of Purchase (POP)
Discounts in this chapter.)
This function discounts fuel purchases by a fixed dollar amount per gallon. The cashier
can indicate the number of gallons/liters to be discounted, or the discount may apply to the
whole fuel amount.
Fuel discounts can be used in preset or postpay fuel sales.
The Fuel Discount function may be set up as either a separate [FUEL DISC] key or as a
menu choice under the [OTHER FUEL] key.
Note:
Descr.
------UNLD CA #01
qty
--14.211G
@ 2.111/ G
Fuel Discount
amount
-----30.00
-0.50
Fuel Sales
Fuel Discount
4-38
Non-Fuel Sales
This chapter provides steps for entering merchandise into a sales transaction:
PLU Sales
Department Sales
Deal Pricing
Combo
Mix n Match
Fees/Charges
Non-Fuel Discounts
Special Discounts
5-2
PLU Sales
A PLU is a number used to identify a specific product. Some stores assign their own PLUs
and other stores use the numbers that appear below the bar code printed by the
manufacturer. A bar code is a pattern of lines read by a scanner.
Bar Code
PLU
PLU Entry
A PLU can be entered into a transaction in one of the following ways:
Press a menu soft key and then press the menu item number.
Key the PLU from the bar code and press [ENTER]. Do one of the following:
12-digit UPC-A: Key the first 11 digits.
8-digit UPC-E: Key the middle 6 digits. Never key all 8 digits.
8-digit EAN-8: Key all 8 digits.
13-digit EAN-13: Key all 13 digits.
5-3
UPC-A
The UPC-A code has 12 digits: n 12345 12345 c. The first digit is a numbering system
digit and the last is a check digit. If the numbering system digit, n, is a 0, see example 1.
If the numbering system digit is not a 0, see example 2.
Example 1:
Non-Fuel Sales
The PLU in each code must be keyed differently so that the item sold is entered into the
system properly. Look at the arrangement of the numbers in the following examples to
decide how many and which numbers to key.
5-4
UPC-E
The UPC-E code has eight digits: n 123456 c. The, n, can be keyed or not. See example 3.
Note:
Do not key the check digit, c, in a UPC-E code, because the system confuses
it with an EAN-8 code.
Example 3:
EAN-13
The EAN-13 code has 12 digits plus a check digit: 1 123456 12345c. See example 5.
Example 5:
5-5
Non-Fuel Sales
5-6
Many states are adopting the newer 2D bar code format as shown below.
The 2D bar code is usually located on the back of a license and scanned using a hand-held
scanner. 1D bar codes are not used for age verification and are not read by the scanner.
There are two possible ID age requirements. If a customer only qualifies for the lower age
requirement and then tries to purchase an item in the same transaction that has a higher
age requirement, the following message appears briefly:
E1141: PURCH. NOT ALLOWED
The date of birth prints on both the receipt and the journal.
Sample Receipt with ID Checking
Descr.
-----T BRAKE FLUID
2 BRANDED PK
CUSTOMER ID VERIFIED
2 CASE BEER
qty.
---2
3
12/25/71
1
amount
------5.60
6.00
19.00
---------Sub Total
30.60
Amount STA Taxable
30.60
7.00% STA TAX
2.41
TOTAL
33.01
CASH
Change
$
$
35.00
- 1.99
5-7
Descr.
------01 TURKEY
qty
--0.50
amount
-----1.13
Price Check
1. Press [PRICE CHECK].
2. Enter a PLU.
3. Do one of the following:
Press [Yes] to add the item to the sale transaction.
Press [No] to exit price check.
Press [MODIFY] until the desired item appears, then press [Yes] or [No].
Price Override
If the price on the Operator Display is not the new price, change the price by using the
[PRICE OVER] key. Enter the single item price; for example, if three candy bars at
$0.50 each have a new price of $0.35 each, key [3] [5] and press [PRICE OVER].
Price Override changes the price of the last PLU item entered. This applies to PLU items
entered from a soft key, menu, PLU number, or scan.
Non-Fuel Sales
5-8
Only the final (override) price prints on the receipt. The words Price Override print on
the journal. The PLU Exception Report shows price overrides.
1. Enter a PLU.
2. Press [ENTER].
3. Key the new, single-unit price.
4. Press [PRICE OVER].
Menus
1. Press a menu soft key. A list of up to six PLU items appears. Each item has a menu
number to the left of it (1 - 6).
2. Key the menu item number. The item is entered into the transaction.
Menu items can also be entered with modifiers and quantities.
Scanners
A scanner is a separate device that reads bar codes that have been set up in the PLU File
on products. Pass the bar code across the scanner and the item enters into the transaction
exactly like a PLU item.
For Open PLUs, the Ruby terminal requests a price that the cashier keys after scanning the
product. No additional items can be scanned until a price is entered and the [ENTER] or
[EXIT] key is pressed.
5-9
A department is a group of similar items. For example, a dairy department may include
items like milk, butter, eggs, and ice cream.
A department item is sold in one of the following ways:
[OTHER DEPT] Key: A specific key set up to accept sales to any defined
department number.
Basic Department Sale
1. Key the dollar amount of the item.
2. Enter the department number in one of the following ways:
Soft Key:
Press the department soft key.
[OTHER DEPT] Key with Department Number:
Press [OTHER DEPT].
Key the department number.
Press [ENTER].
[OTHER DEPT] Key with Search:
Press [OTHER DEPT] until the correct department appears.
Press [ENTER].
The methods in step 2 are referred to as Enter a department in the following steps.
Repeated Department Sale
To repeat a department sale, press the same department key immediately after entering the
initial department sale. Repeat in this way until a different item is entered.
Non-Fuel Sales
Department Sales
5-10
At-For Pricing
Some department items are set up so that several items can be sold together for one price.
For example, candy bars cost three for $1.00. To determine the price of a single candy bar,
or two candy bars, use the At-For Pricing method and the Ruby terminal calculates the
correct price of each candy bar.
Note:
The standard price (three for $1.00) prints on the receipt and journal below
the department item.
Descr.
------CANDY BAR
@ 3
qty
--2
/1.00
amount
-----0.67
5-11
If department items may be sold in a fractional quantity of 1/100, for example, sell half a
pound (50/100) of luncheon meat in the deli department, key the following:
[5] [0] [QTY] and then enter the department.
The fractional amount prints on the receipt.
Descr.
------07 DELI
qty
--0.50
amount
-----1.13
0.00
The item is taxed depending on how the PLU Not Found department is set up. To reverse
the tax status:
1. Press [ERROR CORR] to remove the item.
2. Press [TAX EXEMPT] to reverse the tax status.
3. Re-enter the item.
Note:
Error corrects are reported in the Summary Report and on the journal tape.
Non-Fuel Sales
5-12
Money Order Department
5
Money orders are sold using department keys. Different department numbers may be used
to sell money orders for various dollar amounts since fees are usually higher when the
money order amount is greater.
Whether or not a particular MOP can be used to purchase a money order is set up in
Manager mode.
Note:
This procedure applies to sites that have a Ruby Card Bravo and third-party
equipment to automatically print money orders when they are sold.
No more than five money orders may be sold during a single transaction.
1. If the customer is purchasing more than one money order for the same amount, do
the following:
a. Press a number key (1 - 5).
b. Press [QTY].
2. Key the dollar amount.
3. Press the money order department soft key.
4. Key the payee name at the prompt.
Note: For quantity sales, step 4 repeats for each money order purchased.
5. One of the following may occur:
The Ruby terminal may request a serial number. Key the number into the
money order terminal then press [ENTER] on the Ruby terminal to print the
money order or press [EXIT] to stop the transaction.
The Ruby terminal may request that the cashier key the Pwr Fail PIN. Key
this code into the money order terminal then press [ENTER] on the Ruby
terminal to print the money order or press [EXIT] to stop the transaction.
The Ruby terminal may request money order forms. Load the forms according
to the equipment directions then press [ENTER] on the Ruby terminal to print
the money order or press [EXIT] to stop the transaction.
Note:
5-13
The Ruby terminal can be connected to a money order terminal and printer to
automatically print money orders sold on the Ruby terminal. The Ruby terminal sends a
signal to the third-party printer to print the money order. The money order equipment
determines the maximum amount for which a money order can be sold.
These sales differ from other department sales in the following ways:
The Ruby terminal prompts the cashier to Enter Payee Name. If the cashier
presses [ENTER] without keying in a name, the money order prints with a blank
payee line.
In most departments, selling multiple items would rarely reach the maximum total
for a department sale. However, if you perform a quantity sale for a money order
the total could reach the value set for the Dept Max parameter in the Department
File function in Manager mode. If this happens the Ruby terminal denies the line
item and displays an AMOUNT TOO LARGE message. The Maximum
Amount parameter in the Sales Configuration function in Manager mode sets the
limit for the price of a single department item.
When a communication failure occurs during a money order sale, the totals are
updated. Any pending money orders are not sent to the printer. Instead,
xxxxxxxxxxxxxxxx replaces the serial number on the receipt. Then, either
M.O. Printer Error, ERROR#-1 or M.O. Printer Error, ERROR#-2 prints on
the journal.
Error #-1 indicates that there is a communication failure.
Error #-2 indicates that communications have timed-out.
Note: Dashes before the error number indicate a communication-related error.
Issue a refund or enter the money order manually on the money order printer.
The money order serial number prints on the receipt, above the first trailer line.
Note:
Descr.
-----MO
MO FEE
qty
--1
Sub Total
Tax
TOTAL
Money Order#
amount
-----20.00
0.99
-----20.99
0.00
20.99
CASH
$
CHANGE
$
9162675224
25.00
-4.01
Serial Number
Non-Fuel Sales
5-14
Descr.
-----MO
MO FEE
qty
--1
Sub Total
Tax
TOTAL
CASH
$
CHANGE
$
Money Order# XXXXXXXXXXXXXXXXX
amount
-----20.00
0.99
-----20.99
0.00
20.99
25.00
-4.01
Xs replace the serial number
when you press [EXIT] in response
to one of the messages listed
below and cash out the
transaction.
The messages listed below may appear on the Ruby terminal under different conditions
when processing money orders.
5-15
As with other department refunds, money order refunds appear in the Department Report.
Whether or not the fee is included in the refund amount depends on the set up in Manager
mode. Money order refunds log on the journal.
Non-Fuel Sales
Refunds
5-16
Note:
A car wash sale is a PLU sale and can be sold on the Ruby terminal by the following
methods:
Car wash items can also be sold through a dispenser card reader.
Car Wash Disabled: The DCRs do not display the car wash prompt.
Cash Acceptor Sales: The car wash prompt does not display before or after
fueling with cash acceptor sales.
The following steps are general guidelines. The actual steps vary depending
on the fuel dispenser, DCR, Ruby terminal settings, and whether the car wash
is currently available.
1. The customer uses an MOP at the pump to purchase fuel.
2. The car wash sale prompt appears if it is set for the beginning of the sale.
Otherwise, go to step 3.
The customer presses [Yes] to buy a car wash and then chooses from a list of
wash options.
The customer presses [No] to refuse a car wash.
3. The customer dispenses fuel and completes dispensing.
5-17
Note:
A car wash prompt does not appear before or after fueling with cash
acceptor purchases.
5. The DCR processes the receipt.
If the customer purchased a car wash, a receipt prints.
If no car wash is purchased, standard receipt procedures occur.
Rainchecks
A car wash raincheck can be purchased when the car wash or car wash controller is not
available. There are two cases.
The car wash has been disabled but the Ruby terminal and the car wash controller
are still communicating. The following message appears on the Operator Display:
Non-Fuel Sales
4. The car wash sale prompt appears if set to display at the end of the sale and the
customer has not already purchased a car wash. Otherwise go to step 5.
The customer presses [Yes] to buy a car wash and then chooses from a list of
wash options.
The customer presses [No] to refuse a car wash. Go to step 5.
5-18
Valid Dates
The receipt contains a code the customer can use to start a car wash. The last date that the
code can be used follows the code. This date depends on the type of car wash controller
and the sites policy. See Car Wash Manager in the Manager Reference for additional
information.
Ryko Code-A-Wash IV: All car washes sold are valid for 30 days from the date
of purchase.
Unitec, Ryko Code-A-Wash III, and Kesseltronics: The setting for the Car
Wash Code Days Valid function in Car Wash Manager mode determines the length
of time that the car wash code is valid.
Discounts
Car wash discounts are set up as promotional items. This means that if the customer
purchases a car wash and has met the criteria for the promotional price, then the correct
price is automatically applied after the cashier presses [TOTAL].
Note:
Until the cashier presses [TOTAL], the Operator Display and the Customer
Display show the running total with the undiscounted price for the car wash.
If the discount is set for the same price as the car wash item and the purchase requirements
are met, then the car wash is free. The customer must request the car wash and the cashier
must enter it into the transaction. The car wash promotion prints on the receipt and on the
journal.
Whether or not a car wash discount is available depends on three conditions:
5-19
Prepay Sale
Postpay Sale
No discount.
Discount available.
No discount.
Discount available.
Discount available.
qty
--1
1
amount
-----12.00
10.00
---------22.00
1.54
Sub Total
Tax
TOTAL
CASH
Change
23.54
$
$
25.00
1.46
30940
14220
DELUXE WASH
Good thru THU 01/10/03
Non-Fuel Sales
5-20
Refunds
There are two methods for entering a car wash as a refund item:
Regular Price: Enter the car wash like any other PLU item.
Discounted Price: Enter the car wash, key the discounted price, and press
[PRICE OVER].
Note:
If the customers receipt has a car wash code printed on it, cancel that code at the car wash
controller after refunding the purchase.
Regular Refund
1.
2.
3.
4.
5.
6.
Press [REFUND].
Enter the car wash item.
Press [ENTER].
If the correct car wash does not display, press [MODIFY] until it appears.
Complete the refund.
Cancel the car wash code on the customers receipt (if there is one) at the car wash
controller.
5-21
Deal pricing is a general term applied to combo and match sales. The Ruby terminal
automatically recognizes that a sale is eligible for deal pricing when the last PLU of a
match is rung into the transaction. A limit of 40 deals per transaction is allowed. An
example of deal pricing follows.
The Ruby terminal automatically discounts combo and mix n match prices.
Descr.
-----LUNCH COMBO
qty
--1
Sub Total
Tax
TOTAL
CASH $
Change $
amount
-----3.40
-------3.40
0.24
3.64
5.00
-1.36
Non-Fuel Sales
Deal Pricing
5-22
Combo
A combo contains a time-limited discount where a group of PLUs receive special pricing
when sold as a single item. The cashier has to recognize that a combination of PLUs
makes a combo. Choose the [OTHER COMBO] key or a soft key set up to enter the
transaction.
Do one of the following:
Soft Key: Press the soft key for the specific combo.
[OTHER COMBO] Key: Press [OTHER COMBO] then the number of the
combo.
Note:
The Deal Report and the PLU Report show the data on combo sales.
Combo Discounts
A combo that includes a PLU item set up with a Special Discount, does not receive the
special discount.
5-23
Food Stamps
The setting of the Food stamps? parameter in the Combo File overrides any food stamp
setting for separate PLUs in the combo.
Price Override
The E1119: OPER. NOT ALLOWED error message appears if [PRICE OVER] is
used when entering a combo into a transaction.
Combo Refunds
A combo must be set up to be returnable. If the entire combo is returned, make sure all
items in the combo are returned. If a partial combo is returned, adjust the price of each
item so more money is not refunded than was spent.
Non-Fuel Sales
Combos with alcohol and tobacco products are set up with age verification. Purchase of
these products in a combo is the same as with other products with the exception of the age
verification feature. The Ruby terminal beeps and displays a message that an ID check is
pending. The Ruby terminal rejects further entries until the date of birth is entered.
5-24
Receipts
Combo receipts can print the product information in one of two ways:
Descr.
-----LUNCH COMBO
HOT DOG
LG SODA
CHIPS
qty
--1
Sub Total
Tax
TOTAL
CASH $
Change $
Descr.
-----LUNCH COMBO
qty
--1
Sub Total
Tax
TOTAL
CASH $
Change $
amount
-----3.40
-------3.40
0.24
3.64
5.00
-1.36
amount
-----3.40
-------3.40
0.24
3.64
5.00
-1.36
5-25
The Ruby terminal automatically calculates discounts on items that have been set up for
mix n match pricing. Unlike combo pricing, the cashier does not have to recognize that
the items qualify for the discount, because the Ruby makes the match.
The Match File sets up deal pricing for chosen PLUs and the deals the Ruby terminal
tracks. As sales transactions are performed, the Ruby terminal tracks the PLUs that qualify
for deal pricing. A match is made when the standards are met, then the discount price
prints on the receipt by discount name.
Descr.
-----BRAKE FLUID
BRANDED PK
CASE BEER
1
qty.
---2
3
1
amount
------5.60
6.00
19.00
---------Sub Total
30.60
BEER Discount
-2.00
Amount STA Taxable
28.60
7.00% STA TAX
2.02
TOTAL
30.62
CASH
Change
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
1
T
1
NACHOS
$
$
35.00
- 4.38
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
1.49
-------Sub Total
5.79
LUNCH Discount
-0.70
Sub Total
5.09
Tax
0.37
TOTAL
CASH $
Change $
Match Discount
5.46
10.00
-4.54
Non-Fuel Sales
Mix n Match
5-26
Mix n Match Discounts
Individual PLUs in a mix n match that are set up to include a Special Discount receive
both the special discount and the match discount. As with all special discounts, the
discount name appears on the third line of the Operator Display when the cashier enters
the special-discounted item. The cashier must press the [OTHER MOP] key after pressing
[TOTAL] then choose the special discount MOP. The special discount does not affect the
price of the other items in the match.
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
Tax
0.25
TOTAL
3.85
SPECIAL $
CASH $
Change $
SPECIAL Eligible Total $
2.00
0.10
10.00
-6.25
Special discount eligible total
Food Stamps
Mix n match transactions accept food stamps if each PLU is set up to accept them.
Price Override
Using the [PRICE OVER] key for mix n match PLUs disables discount pricing for the
rest of the transaction.
5-27
1
TV FRENCH FRIES
Non-Fuel Sales
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
-1.20
-------Sub Total
3.10
Tax
0.22
TOTAL
3.32
CASH $
Change $
10.00
-6.68
Refunds
An individual item in a match can be set up to be returnable. To get a full refund, all of the
following must be true:
T
T
T
Descr.
------HAM/CHEESE
NACHOS
MED FOUNT DR
qty
--1
1
1
Sub Total
amount
-----2.29
1.49
0.89
---------3.60
VOID TICKET
5-28
Receipts
The following is a receipt for a discount on all items when three items are purchased:
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
qty
--1
1
1
Sub Total
FULL MEAL Discount
Sub Total
Tax
TOTAL
CASH $
Change $
amount
-----2.00
1.20
1.10
-------4.30
-0.70
3.60
0.25
3.85
10.00
-6.15
The following is a receipt for a free item when a specific combination of three other items
are purchased:
T
T
T
T
Descr.
-----ROAST BEEF
GARDEN SALAD
FRENCH FRIES
CHERRY PIE SLICE
qty
--1
1
1
1
Sub Total
LUNCH SPC Discount
Sub Total
Tax
TOTAL
CASH $
Change $
amount
-----2.99
1.79
0.99
1.00
-------6.77
-1.00
5.77
0.42
6.19
7.00
-0.81
Differences in totals for the same group of items can occur because the cashier entered the
items into the transaction in a different order. In the following example, a cashier enters
the same sandwich, side, and drink items in two transactions but in a different order.
Conditions:
A customer buys three sandwiches, three drinks, and one side. The cashier rings them in
the order shown in figure 1:
5-29
Non-Fuel Sales
Figure 1.
Mix 1
Sandwich
Match 1
Sandwich
Match 1
Sandwich
Mix 2
Match 1
Drink
Drink
Drink
Mix 3
Side Order
The Ruby terminal finds three match 1s as the cashier enters the three drinks. All the
items are matched before the cashier enters the french fries so the side is not discounted.
T
T
T
3
Descr.
-----HAMBURGER
ICED TEA
FRENCH FRIES
qty
--3
3
1
amount
-----4.77
3.57
0.99
-------Sub Total
9.33
LUNCH Discount
-1.50
Sub Total
7.83
Tax
0.65
TOTAL
CASH $
Change $
8.48
10.00
-1.52
5-30
However, if the cashier enters the items in the order shown in figure 2, the Ruby terminal
produces a different total.
Figure 2.
Sandwich
Match 1
Drink
French Fries
Sandwich
Match 2
Drink
Sandwich
Match 1
Drink
T
T
T
T
T
T
T
2
1
Descr.
-----HAMBURGER
ICED TEA
FRENCH FRIES
HAMBURGER
ICED TEA
HAMBURGER
ICED TEA
qty
--1
1
1
1
1
1
1
amount
-----1.59
1.19
0.99
1.59
1.19
1.59
1.19
-------Sub Total
9.33
LUNCH Discount
-1.00
SPECIAL Discount
-0.75
Sub Total
7.58
Tax
0.65
TOTAL
CASH $
Change $
8.23
10.00
-1.77
Adding an item after the match is made, produces a slightly different receipt.
Conditions:
5-31
Sample Receipt
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
1
T
1
NACHOS
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
1.49
-------Sub Total
5.79
LUNCH Discount
-0.70
Sub Total
5.09
Tax
0.37
TOTAL
CASH $
Change $
5.46
10.00
-4.54
Non-Fuel Sales
A customer purchases a hamburger, regular fries, and an iced tea. Before completing the
transaction, the customer decides to add another item. The cashier enters the item and
completes the transaction. When the cashier presses [TOTAL], the Ruby terminal:
Adds the new item to the receipt.
Subtotals the original prices of the items sold.
Lists the discounts for the entire transaction.
Applies the discount to the subtotal.
Recalculates the tax based on the new discounted total.
Displays the new total price.
5-32
Match Pricing
The Match File sets up deal pricing for chosen PLUs and the deals the Ruby terminal
tracks. As sales transactions are entered, the Ruby terminal tracks the PLUs that qualify
for deal pricing. A match is made when the standards are met, then the discount price
prints on the receipt by discount name
.
Sample Customer Receipt with
Match Pricing
T
2
2
Descr.
-----BRAKE FLUID
BRANDED PK
CASE BEER
1
qty.
---2
3
1
amount
------5.60
6.00
19.00
---------Sub Total
30.60
BEER Discount
-2.00
Amount STA Taxable
28.60
7.00% STA TAX
2.02
TOTAL
CASH
Change
T
T
T
Descr.
-----CHEESEBURGER
FRENCH FRIES
ICED TEA
1
T
1
NACHOS
30.62
$
$
35.00
- 4.38
qty
--1
1
1
amount
-----2.00
1.20
1.10
-------Sub Total
4.30
LUNCH Discount
-0.70
Sub Total
3.60
1
1.49
-------Sub Total
5.79
LUNCH Discount
-0.70
Sub Total
5.09
Tax
0.37
TOTAL
CASH $
Change $
Match Discount
5.46
10.00
-4.54
5-33
Positive Fees/Charges
A fee or charge is an additional charge applied against an item. It can be entered in one of
the following ways depending on the system setup. The samples show a typical fee that is
charged: a bottle deposit.
Department Sale
If the system is set up to use a department for fees, enter them as department sales.
Descr.
------SM COKE BOTTLE
BTL DEPOSIT
qty
--1
1
amount
-----0.50
0.10
PLU Sale
Fees are usually set up as part of a PLU. The Ruby terminal automatically adds the fee
when the PLU is entered into a transaction.
Descr.
------SM COKE BOTTLE
Bottle Depo
qty
--1
amount
-----0.50
0.10
Non-Fuel Sales
Fees/Charges
5-34
Negative Fees/Charges
Use one of the following keys to enter negative fees for amounts on returned bottles:
[OTHER DEPT] Key: If a department key labeled for the specific fee is not set
up. Press [OTHER DEPT] then key the department number.
Assigned MOP Key: Sites may set up an MOP key to enter negative fees, since
some people pay for purchases by returning bottles.
[OTHER MOP]: If a department or MOP key labeled for the specific fee is not set
up, press [OTHER MOP] then key the MOP number.
qty
--1
amount
------0.10
qty
--1
Sub Total
Tax
TOTAL
BOT RTN
CASH
Change
amount
-------2.50
------2.50
0.00
2.50
$
$
$
0.10
2.40
0.00
Fees/Charges Refunds
If the system uses a fee department and an item that has an automatically added fee, then
the fee is automatically refunded, too. Always enter a department key when entering a
negative fee as a separate item.
Bottle deposits are usually set up as part of a bottled-soda PLU. The bottle deposit adds
automatically entered into a transaction. If the soda is returned, the fee automatically
subtracts. When an empty bottle is returned and the system uses a bottle return
department, then do the following:
1. Enter the amount of the fee in that department.
2. Press [BTL RETURN], or press [OTHER DEPT] to locate the appropriate
department.
5-35
Fixed Discount
If the discount is fixed, press the [DISC] key after each item to be discounted is entered.
The percent or dollar amount will be automatically entered.
1. Enter the product.
2. Press [DISC].
Variable Discount ([DISC])
Depending on how the system is set up, discounts are entered as either a dollar amount or
percent off the sale.
1. Enter the product.
2. Key the discount.
For dollar amounts, key the dollars and cents of the discount.
For percents, key the percentage including two decimal places.
3. Press [DISC].
Dollar Discount ([DISC $])
1. Enter the product.
2. Key the dollars and cents of the discount.
3. Press [DISC $].
Example:
Descr.
------NACHOS W/CHEESE
Dsc
qty
--1
amount
-----1.25
-0.10
qty
--1
amount
-----1.25
-0.13
Non-Fuel Sales
Non-Fuel Discounts
5-36
Promotions
Promotions are applied automatically. The promotion is shown on the line below the
promotion item on both the receipt and journal.
Descr.
------SUPER LG FOUNT
Pro
qty
--1
amount
-----2.00
-0.50
Descr.
------SUPER LG FOUNT
Pro 25.00%
qty
--1
amount
-----2.00
-0.50
5-37
Special discounts are discounts for specific situations or customers, such as students or
seniors. These discounts differ from standard discounts, because the discount is subtracted
from the subtotal. If an item is eligible for a special discount, the discount name appears
on the third line of the Operator Display. To give the discount, apply the special discount
MOP to the sale total. Only one special discount can be applied to a transaction.
Note:
After the special discount has been applied, the discount amount and the new subtotal
amount displays. If applicable, the amount payable by food stamps also decreases. The tax
amount does not change.
To remove a special discount, press [ERROR CORR]. A special discount cannot be
removed if a food stamp or coupon MOP is entered. If a special discount is applied, the
receipt prints the total amount eligible for the discount and the discount amount applied
towards the sale.
Descr.
------PHARMACY
qty
--1
amount
-----13.95
---------13.95
10.46
0.84
Sub Total
Sub Total FS
Tax
TOTAL
65+ DISC
FS
CASH
Tax Credit FS
Change
65+ DISC Eligible Total $
14.79
$
$
$
3.49
2.00
9.30
0.14
0.00
Special discount
Food stamp MOP
Cash MOP
13.95
Non-Fuel Sales
Special Discounts
5-38
Special Discount with [OTHER MOP] Key
1. Enter sale items.
2. Press [TOTAL].
If the discount name appears on the third line of the Operator Display, one or more
of the sale items is eligible for a special discount.
3. Press [OTHER MOP].
4. Do one of the following:
Key the MOP number and press [ENTER].
Press [OTHER MOP] until the method of payment appears. Press [ENTER].
5. The discount amount appears. Complete the sale using another MOP.
If a special discount is applied to a refund transaction, the amount refunded is decreased.
Payment
This chapter provides steps for accepting payment. The steps are divided into types of
payment:
Basic Payment
Multiple Methods of Payment (MOPs)
Product Refund
Tax Exempt
Non-credit MOPs
Credit and Debit MOPs
Special Credit MOPs
6-2
Basic Payment
The procedures in this chapter have one or more of the following steps, depending on
system setup:
The cashier must key the dollar amount of the MOP before pressing the MOP key.
The cashier can press the MOP key without entering a dollar amount.
The cashier may want to key the dollar amount of the MOP for the following reasons:
Keying the dollar amount creates a printed record of what the customer pays.
The Ruby terminal calculates the change due or the additional payment due.
Note:
Subtotal
How the system is set up determines whether or not the cashier must choose an MOP.
The cashier may press [TOTAL] for the following reasons:
The tax and total both display for the cashier and the customer to see.
The customer can add more items to the transaction. After an MOP is entered,
items cannot be added.
Note:
If the price is set up to include tax, no tax displays. A phrase prints on the
receipt showing the tax and the amount. If any of the items purchased is
assessed a tax that is not included in the price, the tax displays.
6-3
Every receipt prints and the Ticket Print function prints a duplicate receipt for 1-50
transactions depending on the setup.
Receipts print on demand and the Ticket Print function prints the original receipt
for 1-50 transactions depending on the setup. Repeat the function to print a
duplicate receipt.
VERIFONE
RUBY SUPERSYSTEM
16001 BAY VISTA DRIVE
CLEARWATER, FLORIDA
Descr.
qty
amount
-------------< DUPLICATE RECEIPT >
T HOT DOG
1
0.79
WATER
1
0.99
T TIRE
1
78.67
T SODA
1
0.55
TV SODA
1
-0.55
T BAKERY
1
2.50
---------Sub Total
32.95
Tax
0.23
TOTAL
T
Includes
CASH
Change
7.000% VAT
VAT INCLUDED
83.18
$
$
83.18
0.00
3.50
THANK YOU!
COME AGAIN
REG# 0001 CSH# 001 DR# 01
03/25/06 15:16
TRAN# 10008
ST# AB123
Tax
Sales Total
Payment
Receipts
6-4
Cash, checks, coupons, and lotto: Can be accepted between food stamps and
network MOPs. Network MOPs include cards such as credit and debit.
Credit: Must be the last MOP entered since it takes the balance of the transaction.
Debit: Must be the last MOP entered since it takes the balance of the transaction.
Food Stamps: Must be entered as the first MOP unless the item and customer
qualify for a special discount. Enter paper food stamps in whole dollar amounts.
Enter electronic food stamps in dollars and cents. If a balance remains, other
MOPs can be entered.
In-House Account: Must be the last MOP entered since it takes the balance of the
transaction.
POP Discount: For a customer to be awarded a POP discount when paying with
multiple MOPs, the POP Discount File must be configured to handle the two
MOPs being used in the transaction. Check site policy for information on handling
POP discounts and multiple MOPs.
Special Discount: If a customer and an item qualify for a special discount, credit
the customer with the special discount before entering other MOPs.
Stored Value Card: Except with credit or debit cards, as many as five SVCs may
be used in a single transaction. As many as four SVCs may be used with either a
debit card or credit card. Cash may be used as another MOP in the transaction at
any point.
6-5
Refer to the specific MOP sections in this chapter on entering each type of MOP.
Special
Discount
Food Stamps
Of Any Kind
If a balance remains:
If a balance remains:
One or More
Non-Network
MOPs
Credit, Debit,
Prepaid Card
Other MOPs
1. Press [TOTAL].
2. Do one of the following:
Non-network MOPs: Key the dollar amount offered.
Network MOPs (credit, debit, etc.): Go to the next step.
3. Press [OTHER MOP].
4. Choose the MOP by one of the following methods:
Key the MOP number then press [ENTER].
Press [OTHER MOP] repeatedly until the MOP appears. Press [ENTER].
The [OTHER MOP] key only accesses MOPs that are not assigned to soft keys.
Payment
If the SVCs balance is not sufficient to cover the balance of the transaction,
another MOP can be used afterwards. If the SVC will cover the total balance of the
transaction, then it must be the last MOP entered.
6-6
Product Refund
A refund is a separate transaction. Items cannot be sold in a refund transaction.
Refund without Security Check
1. Press [REFUND].
2. Enter each item to be refunded.
Refund with Security Check
1. Press [REFUND].
2. An employee with a high enough security level can do the following:
a. Key a cashier number.
b. Press [ENTER].
c. Key a password.
d. Press [ENTER].
3. Enter each item to be refunded.
Tax Exempt
Each PLU item and department is set up for the applicable taxes.
The Tax Exempt function removes the tax from an item. If the system is set up for tax
exemptions, a prompt displays asking to keep or to remove the specified tax.
The tax status of an item is shown to the left of the item on the receipt. If there is a T to
the left of the item, it was taxed with the first tax defined in the Tax Rate file. If there is
another tax symbol, then that tax was applied. If there is a number (2, 3, or 4), then that
many of the defined taxes were applied to the item.
1. Press [TAX EXEMPT].
2. Enter the product.
Tax Exempt with Multiple Tax Rates
1. Press [TAX EXEMPT].
2. Enter the product.
3. Answer [Yes] or [No] for each tax type.
6-7
Payment
Non-credit MOPs
Cash
1.
2.
3.
4.
Press [TOTAL].
Key the amount of cash the customer has provided.
Press [CASH].
Return change to the customer if there is any.
Other Currency
The system is set up with two currencies:
Local Currency: The type of currency you usually expect to receive as payment.
Foreign Currency: A second type of currency that you may accept as payment.
The exchange rate is set up by the manager daily and the Ruby terminal makes the
conversion. Pressing [OTHER CURRENCY] toggles between the two currencies.
Descr.
------CIGS-CTN
qty
--1
amount
-----13.85
---------13.85
0.96
Sub Total
Tax
TOTAL
$C 20.00
1.
2.
3.
4.
5.
14.81
CASH
Change
$
$
15.00
0.19
Press [TOTAL].
Press [OTHER CURR] to see the total in foreign currency.
If desired, press [OTHER CURR] again to see the total in local currency.
Key the amount of other (foreign) currency the customer has provided.
Press [CASH]. Change is shown in the local currency.
Refunds: Cash
Return refunds in the same method of payment in which the original sale was received.
1. Press [REFUND].
2. Enter the refund items.
3. Press [TOTAL].
4. Press [CASH].
5. Return the total dollar amount of the refund to the customer.
October 15, 2007
6-8
Check
Note: Check sites procedures.
1. Press [TOTAL].
2. Key the amount of the check.
3. Press [CHECK].
4. If there is no slip printer, go to step 5. If there is a slip printer, do the following:
a. Slide the check face down with the long edge of the check against the right side
of the printer and the endorsement end at the top. Feed the check into the slip
printer until it stops.
b. Press [ENTER].
c. Remove the check after imprinting and press [ENTER].
5. Press [EXIT] to complete the transaction.
Check with Authorization
1.
2.
3.
4.
5.
6.
7.
Press [TOTAL].
Key the amount of the check.
Press [CHECK].
Enter the customers drivers license and press [ENTER].
Key the two-letter state abbreviation on the license and press [ENTER].
The approval number appears. Press [ENTER].
If there is a slip printer, do the following:
a. Slide the check face down with the bottom edge of the check against the right
side of the printer. Feed the check into the slip printer until it stops.
b. Press [ENTER].
c. Remove the check after imprinting and press [ENTER].
Coupon
1. Press [TOTAL].
2. Key the dollar amount of the coupon and press [COUPON].
If the coupon is the same amount as the total sale, the sale is complete.
If the coupon is less than that of the total sale, continue with the next MOP.
6-9
Note:
See the sites policies and procedures for accepting and making change for
food stamps.
The dollar amount of food stamps that may be accepted as payment for a sale appears on
the third line of the Operator Display. The [FOOD STAMP] key or the [OTHER MOP]
key, can be set up to accept electronic food stamps or paper food stamps.
1. Press [TOTAL].
2. Do one of the following:
Paper food stamps: Key a whole dollar amount and press [FOOD STAMPS].
Electronic food stamps: Key an amount in dollars and cents, and press
[FOOD STAMPS].
3. If the food stamps are greater than or equal to the total sale amount, the sale is
complete. If the food stamps are less than the amount of the total sale, continue
with the next method of payment.
4. Return change for paper food stamps as regulated by law.
Electronic Food Stamps
Food stamp amounts can be entered for the exact amount on the Operator Display.
Paper Food Stamps
Amounts can only be entered as an even dollar amount.
Example:
FS Tot = 3.59
Enter any of the following food stamp amounts:
$1.00
$2.00
$3.00
$4.00 Change ($0.41) returned in coins
BAKERY
SODA
FS Tot:
0.99
0.55
0.99
TOT:
1.65
Payment
Food Stamps
6-10
If the food stamp total is less than the total sale, another MOP, including more food
stamps, can be used.
T
T
Descr.
------MILK
HAM/CHEESE
qty
--1
1
amount
-----2.79
2.29
---------5.08
2.79
0.22
Sub Total
Sub Total FS
Tax
TOTAL
5.30
FOOD STAMP
CASH
Tax Credit FS
Change
$
$
$
2.00
4.00
0.14
-0.70
Considerations
If food stamps are tendered for more than the eligible amount, food stamp change
due greater than $0.99 displays as change due in food stamps, and any amount less
than $1.00 may be returned in cash.
Tax is not applied to the amount paid for by food stamps. The tax amount that
prints on the receipt shows the tax amount after the tax credit has been deducted.
The tax credit amount the customer did not have to pay also prints on the receipt.
If food stamps are tendered for less than the eligible amount and the food-stamp
items are taxable, a Tax Credit FS appears on the receipt. The credit is the
difference between the total tax due on the items and the tax charged on the taxable
items not paid for with food stamps. For example, in the receipt below $16.17
qualified for payment with food stamps, of which $10.55 ($5.97 + $4.58) was
taxable. At a tax rate of 7%, $0.74 tax was due on the $10.55. The customer
tendered $10.00 in food stamps leaving a balance of $6.17, of which $0.55 was
taxable. The Tax Credit FS is $0.70 (7% of $10.00) and the tax the customer owed
$0.04 (7% of $0.55).
T
T
Descr.
------MILK
HOT DG CMBO
HAM/CHEESE
qty
--2
3
2
amount
-----5.58
5.97
4.58
---------16.13
16.13
0.04
Sub Total
Sub Total FS
Tax
TOTAL
FOOD STAMP
CASH
Tax Credit FS
Change
16.17
$
$
$
10.00
7.00
0.70
-0.83
Non-taxable FS item
Taxable FS item
Taxable FS item
7% tax on $0.55
Total due
FS tendered
Cash tendered
7% tax on $10.00
6-11
1. Press [TOTAL].
2. Key the dollar amount and do one of the following:
Press [LOTTO] MOP key.
Press the [OTHER MOP] key, key the number, and press [ENTER].
3. If the lotto payment is the same as the total sale, the sale is complete. If the lotto
payment is less than the amount of the total sale, continue with the next MOP.
Payment
Lotto
6-12
Manual Credit
1. Press [TOTAL].
2. Press [MANUAL CREDIT].
3. Complete the credit slip according to the sites policies.
Manual Debit
1. Press [TOTAL].
2. Press [MANUAL DEBIT].
3. Complete the debit transaction according to the sites policies.
Manual Credit
1.
2.
3.
4.
5.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [MANUAL CREDIT].
Complete the credit refund slip according to your companys policies.
Standard Credit
1.
2.
3.
4.
5.
6-13
1.
2.
3.
4.
5.
6.
7.
8.
9.
Payment
Press [TOTAL].
Press [CREDIT].
Key the account number and press [ENTER].
Key the month and year (as four digits) of the card expiration date.
Press [ENTER].
The Ruby terminal calls the network for authorization. The receipt prints when
authorization is received.
6-14
Debit with Purchase
1.
2.
3.
4.
6-15
Receipt Printing
The Ruby terminal handles receipts two different ways:
Two-ply Receipt Paper: The bottom ply is the customer copy. The customers
signature appears on both copies. The following statement appears on the line
following the cardmember agreement:
Cardmember Agreement
The following cardmember agreement may print at the bottom of the receipt. The text of
the agreement is based on the requirements of the state your site is in.
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
Credit
A credit network authorizes credit card purchases. The customer simply signs the receipt.
Descr.
------DELI
qty
--1
amount
-----5.00
---------5.00
0.00
Sub Total
Tax
TOTAL
5.00
CREDIT
5.00
CARD TYPE: VISA
CARD NAME: LORI VALENTINE
ACCT NUMBER: 4012860000000104
EXP. DATE: 12/03
TRANS TYPE: SALE
AUTH# 123
REFERENCE# 9730001001 0
Reference #
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
Payment
6-16
Descr.
------DELI
qty
--1
Sub Total
Tax
amount
-----5.00
---------5.00
0.00
TOTAL
5.00
CREDIT $
5.00
*** MANUAL ***
CARD TYPE: VISA
CARD NAME: LORI VALENTINE
ACCT NUMBER: 4012860000000104
EXP. DATE: 12/03
TRANS TYPE: SALE
AUTH# 123
REFERENCE# 9730001001 0
Reference #
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
Debit
Debit cards draw funds directly from the customers financial account. The Ruby terminal
checks on the funds availability by calling the network.
Debit transactions require the customer to enter a PIN on the PINpad attached to
the Ruby terminal.
If the customer enters the wrong PIN one time, the Operator Display shows
INVALID PIN - PLEASE RETRY, DO NOT ACCEPT. The customer may
re-enter the PIN again.
If the customer enters the wrong PIN a second time, the Operator Display
shows INVALID DATA - DO NOT ACCEPT. The customer must pay for the
transaction with a different method of payment.
If the customer wants cash back with a purchase, key the amount at the ENTER
CASH BACK AMOUNT prompt. The amount prints on the receipt as change
due.
If there is a fee set up for cash back, that amount is added to the total and appears
on the receipt.
6-17
qty
--1
Sub Total
Tax
amount
-----5.00
---------5.00
0.00
TOTAL
Cash Back
Cash Back Fee
DEBIT
Change
5.00
$
$
$
$
15.00
0.50
20.50
-15.00
NO SIGNATURE NEEDED
****************************************
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
Key the account number and press [ENTER].
Key the month and year (as four digits) of the card expiration date and press
[ENTER].
Payment
Descr.
------DELI
6-18
Credit and debit receipts look the same as the initial purchase receipt except that they
include the word REFUND.
Descr.
-------
qty
---
amount
------
R E F U N D
R DELI
1
Sub Total
Tax
-5.00
----------5.00
0.00
TOTAL
-5.00
CREDIT $
-5.00
*** MANUAL ***
CARD TYPE: VISA
CARD NAME: LORI VALENTINE
ACCT NUMBER: 4012860000000104
EXP. DATE: 12/02
TRANS TYPE: REFUND
AUTH# 123
REFERENCE# 9730001001 0
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
Swipe the card.
Debit
1.
2.
3.
4.
5.
6.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [DEBIT].
Swipe the card.
Ask the customer to key the PIN on the PINpad.
6-19
Some special credit cards have product restrictions. For example, a card may be restricted
to only fuel purchases or only one type of fuel, such as diesel. If a customer attempts to
purchase a restricted product with the card, the sale is denied. If a customer inserts a card
at a pump which does not dispense the allowed fuel or tries to purchase a car wash, the
sale is also denied.
Fleet Credit
Note:
Fleet cards work the same as standard credit cards with a few exceptions:
Fleet card may require additional information, which depends on the card:
Customer ID
Odometer reading (seven-digit maximum)
qty
--1
Sub Total
Tax
TOTAL
amount
-----5.00
---------5.00
0.00
5.00
CREDIT $
5.00
CARD TYPE: WRIGHT EXPRESS
CARD NAME: LORI VALENTINE
ACCT NUMBER: 6900460420001234566
EXP. DATE: 12/06
TRANS TYPE: SALE
VEHICLE#: 01951
ODOMETER: 7002000
AUTH#12 APPV#123456
REF#97300010010
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
1.
2.
3.
4.
Payment
6-20
5. Ask the customer to complete the requested information on the PINpad.
6. The Ruby terminal calls the network for authorization. The receipt prints when
authorization is received.
Fleet Credit: Manual Card Entry
1.
2.
3.
4.
5.
6.
7.
8.
9.
6.
7.
8.
9.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
If the refund includes fuel, do the following:
a. Press an arrow key until the fuel type on the receipt appears and press
[ENTER].
b. Key the pump number on the receipt and press [ENTER].
Swipe the card.
Ask the customer to complete the requested information on the PINpad.
Do one of the following depending on the terminals request:
Key the time (HHMMSS) from the original receipt and press [ENTER].
Key the reference number from the original receipt and press [ENTER].
Key the sale date (mmddyy) from the original receipt and press [ENTER].
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
6-21
Fleet card refunds can immediately be approved by the network or stored by the Ruby
terminal for forwarding later. The network supplies an approval number.
If the network is not communicating with the Ruby terminal, a voice authorization
telephone number displays. This requires the cashier to place a call and get an
authorization number from the operator. The operator may require information specific to
the card, such as the vehicle number. These refunds are stored in the Ruby terminal and
included in later calls to the host.
Credit receipts look the same as the original purchase receipt except that they include the
word REFUND.
Descr.
-------
qty
---
amount
------
R E F U N D
R DELI
1
Sub Total
Tax
-5.00
----------5.00
0.00
TOTAL
-5.00
CREDIT $
-5.00
*** MANUAL ***
In-House Accounts
In-House accounts are non-network, local store accounts that are set up with credit granted
at the discretion of the site manager. In-House accounts can have their own MOP number
which may be accessed through the [OTHER MOP] key or another site-assigned key.
Charge limits are set locally and, since the Ruby terminal does not record In-House
accounts, they must be maintained locally.
Payment
6-22
In-House account transactions require an account number, which may be up to 10
alphanumeric characters and prints on the receipt. The Ruby terminal keeps and reports
the totals for In-House accounts but does not keep records of individual transactions or
balances.
1. Press [TOTAL].
2. Press the [IN-HOUSE] key if one is set up or press the [OTHER MOP] key until
In-House appears and press [ENTER].
3. Key the account number and press [ENTER].
Note:
The Ruby terminal does not maintain In-House account balances. Follow
store policy to manually record transactions.
The In-House account receipt prints the account number and a customer signature line.
TOTAL
IN HOUSE
Change
14.81
$
$
14.81
0.00
HOUSE ACCT
ACCOUNT 123456
I AGREE TO PAY ABOVE TOTAL AMOUNT
X -------------------------------------BUYERS SIGNATURE ID
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press the [IN-HOUSE] key if one is set up or press the [OTHER MOP] key until
the In-House MOP shows and press [ENTER].
5. Key the account number and press [ENTER].
6. An In-House account refund receipt prints the amount and account number.
6-23
qty
---
amount
------
In-House Account
Refund Receipt Sample
R E F U N D
R EGGS
R BREAD
R MILK
1
1
1
-0.89
-1,29
-2;79
---------Sub Total
-4.97
Tax
0.00
TOTAL
-4.97
IN HOUSE $
Change $
-4.97
0.00
HOUSE ACCT
Account Number
ACCOUNT 1234
I AGREE TO PAY ABOVE TOTAL AMOUNT
X-------------------------------------BUYERS SIGNATURE ID
Signature Line
qty
---
amount
------
Note:
Payment
Descr.
-------
6-24
Proprietary Credit
Note:
Note:
Proprietary credit cards are specific to the site. A separate network is used to process
proprietary cards.
The cards are authorized on a VeriFone Tranz 380 which collects the proprietary card
transactions each day. Each night the network connects to the Tranz 380 and uploads the
transactions.
1. Enter the sale items.
2. Press [TOTAL].
3. Press [CREDIT].
4. Swipe the card.
5. Ask the customer to complete the requested information on the PINpad.
6. The receipt prints when authorization is received.
Proprietary Credit: Manual Card Entry
1.
2.
3.
4.
5.
qty
--1
Sub Total
Tax
TOTAL
amount
-----5.00
---------5.00
0.00
5.00
CREDIT $
5.00
CARD TYPE: MANNATEC
CARD DATA: 10001 00001 00001
TRANS TYPE: SALE
USER DATA: 1111
ODOMETER:
72000
REFERENCE# 10010010014
X______________________________________
I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT. ________INITIALS
****************************************
6-25
1.
2.
3.
4.
5.
6.
7.
Press [REFUND].
Enter the refund items.
Press [TOTAL].
Press [CREDIT].
Swipe the card.
Ask the customer to complete the requested information on the PINpad.
The receipt prints when authorization is received.
Press [CREDIT].
Key the account number and press [ENTER].
Key expiration date in four digits (MMYY) and press [ENTER].
Ask the customer to complete the requested information on the PINpad.
The receipt prints when authorization is received.
SVC Sales
Stored Value Cards (SVC) are also known as prepaid cards. A cash value is placed on the
card and the amount of each sale is subtracted from the SVC account balance until the
cash value is used up. Use the [CREDIT] key when using an SVC as the MOP, or use the
[SVC CARD] MOP key if available.
SVCs may be used inside at the Ruby or outside at the DCR, and are eligible for cash
pricing if a cash/credit price differential exists. Cash/credit pricing is only available at the
DCR.
When the cashier swipes the card, one of the following occurs:
The sale is approved. The Ruby prints two receipts (one is the Customer Copy)
which also show the remaining balance of the card.
The Ruby receives an insufficient funds reject response. The cashier is asked
whether or not to apply the card balance to the sale. If the cashier selects Yes the
sale is approved for partial payment. The Ruby displays the remaining balance and
allows for other methods of payment until the balance is zero.
Payment
6-26
If the customer does not have other MOPs to pay the balance, then the cashier can
use [VOID TICKET] to void the sale. The Ruby automatically sends the host a
refund request for each payment that was applied to the ticket. If the refund
transaction fails, the cashier is prompted to retry. If the cashier selects Yes, then
the refund transaction is resent to the host. If the cashier selects No, then the void
completes and the cashier needs to compensate the customer.
Note:
Up to five SVCs or four SVCs and a credit or debit card may be used in a
single transaction; these may be used in combination with other cash-based
MOPs.
Note:
Other options: Press the [SVC CARD] MOP key (if one is set up) or
press the [OTHER MOP] key until the Stored Value Card MOP displays.
Press [ENTER].
4. Swipe the card or enter the account number.
Note:
6-27
qty
--1
Sub Total
Tax
TOTAL
amount
-----15.00
---------15.00
0.00
SVC Transaction
Credit Split Tender
Payment - Store Copy
Receipt Sample
15.00
CREDIT
$
5.00
CREDIT
$
10.00
CARD TYPE: CONCORD GIFT
ACCT. NUMBER: 6034250000000222
TRANS TYPE:
SALE
APPROVAL: 000000
INVOICE: 000231
APPROVED 000001
Card Balance $0000.00
****************************************
CARD TYPE: DINERS/CB
CARD NAME: JOHN SMITH DC2
ACCT. NUMBER: 36505555555552
EXP. DATE: 11/03
TRANS TYPE:
SALE
APPROVAL: 006793
INVOICE: 000232
X-----------------------------------I AGREE TO PAY TOTAL AMOUNT ACCORDING TO
CARD ISSUER AGREEMENT------------INITIALS
APPROVED 006793
****************************************
REG# 0001 CSH# 001 DR# 01
06/14/03 09:23:49
TRAN# 10001
ST#
1
Payment
Descr.
------N/TAX GROC
6-28
Descr.
------<CUSTOMER COPY>
N/TAX GROC
qty
---
amount
------
15.00
---------15.00
0.00
Sub Total
Tax
TOTAL
SVC Transaction
Credit Split Tender
Payment - Customer Copy
Receipt Sample
15.00
CREDIT
$
5.00
CREDIT
$
10.00
CARD TYPE: CONCORD GIFT
ACCT. NUMBER: XXXXXX XXXXXX0222
TRANS TYPE:
SALE
APPROVAL: 000000
INVOICE: 000231
APPROVED 000000
Card Balance $0000.00
****************************************
CARD TYPE: DINERS/CB
CARD NAME: JOHN SMITH DC2
ACCT. NUMBER: XXXX XXXXXX 5552
EXP. DATE: 11/03
TRANS TYPE:
SALE
APPROVAL: 006793
INVOICE: 000232
APPROVED 006793
****************************************
THANKS,COME AGAIN
REG# 0001 CSH# 001 DR# 01
06/14/03 09:23:49
TRAN# 10001
ST#
1
6-29
Note:
Payment
6-30
Loyalty Sales
This chapter provides steps for performing third-party loyalty sales, which include the
following:
7-2
Third-Party Loyalty
Third-party loyalty sales allow the processing and redemption of loyalty transactions both
inside at the Ruby terminal and outside at the dispenser card readers (DCR).
Sites can enable both POP Discounts and loyalty, but a customer can receive only
one of these discounts per transaction.
After the loyalty card has been swiped, [VOID LINE] or [ERROR CORR]
cannot be used. [VOID TICKET] must be used instead.
If the loyalty network denies the request, a message displays stating that the
request was denied. The transaction continues as usual.
Line item discounts apply only to non-fuel sales.
The Ruby terminal updates the Loyalty Report totals after each transaction.
7-3
Note:
Enter the fuel purchase and select the method of payment (MOP).
When <Loyalty Name> Loyalty Member [Y/N]? appears, key Y.
Slide or scan the loyalty card or manually enter the card account number.
Select the fuel product.
Enter the first MOP again and complete the sale. The receipt prints showing the
loyalty price per gallon (PPG) fuel amount.
Note:
If Auth on Total Key is not enabled, the discount is not applied until after
the MOP is selected.
5. Enter the first MOP and complete the sale. The receipt prints showing the loyalty
discount amount applied to the ticket.
Loyalty Sales
7-4
WELCOME TO
OUR STORE
00000000000-000
Descr.
------MAPS
qty
--1
amount
-----9.99
---------Sub Total
9.99
Tax
2.50
-1.45
-0.50
TOTAL
10.54
CASH $
Change $
11.00
-0.46
THANKS,COME AGAIN
LOYALTY ID# ***************5555
LOYALTY PROGRAM NAME
REG# 0001 CSH# 001 DR# 01
05/24/07
15:32:42
TRAN# 10008
ST# AB123
STORE NAME
Customer Name
FREE MILK
at Store Name
Offer valid from June 1, 2007
to Jul 3rd, 2007. Please present
this certificate to cashier
for a FREE One Gallon of Milk
7-5
1.
2.
3.
4.
5.
Note:
If Auth on Total Key is not enabled, the discount is not applied until after
the MOP is selected.
6. Enter the first MOP and complete the sale. The receipt prints with a message from
the loyalty network and the loyalty ticket-level discount applied to the ticket.
Inside Line Item Loyalty Sale
Only non-fuel sale items qualify for line item discounts.
1. Enter sale items. Press [TOTAL].
2. When <Loyalty Name> Loyalty Member [Y/N]? appears, key Y.
3. Slide or scan the loyalty card or manually enter the card number.
4. If Auth on Total Key is enabled, the information is sent to the loyalty network
and the discount is applied to adjust the ticket balance.
Note:
If Auth on Total Key is not enabled, the discount is not applied until after
the MOP is selected.
5. Enter the first MOP and complete the sale. The receipt prints showing the loyalty
discount applied to each item that qualifies for the discount.
Loyalty Sales
7-6
WELCOME TO
OUR STORE
00000000000-000
Descr.
------MAPS
qty
--1
amount
-----9.99
---------Sub Total
9.99
Tax
.82
MAPS
1
Additional Loyalty Disc
Tax Adjustment
-0.50
-0.50
-0.04
TOTAL
9.77
CASH $
Change $
12.00
-2.23
THANKS,COME AGAIN
LOYALTY ID# ***************5555
LOYALTY PROGRAM NAME
REG# 0001 CSH# 001 DR# 01
05/25/07
09:08:54
Your New Balance = 345
TRAN# 10008
ST# AB123
Loyalty Points Balance
STORE NAME
Customer Name
7-7
Note:
00000000000-000
MASTERCARD
REF # xxxxxxxxxx x
DATE 06/05/07 12:28
PUMP # 01
PRODUCT MID1
APPROVAL # 111111
GALLONS:
4.395
PRICE/G:
$ 1.561
FUEL SALE
$ 6.86
LOYALTY PROGRAM NAME
LOYALTY ID#
***************5555
^YOU SAVED $2.46 ON
THIS FUEL PURCHASE!
Discount Savings
THANK YOU
HAVE A NICE DAY
Loyalty Sales
7-8
Outside Price Per Gallon and Ticket-Level Loyalty Sale
The procedure is the same as Outside Price Per Gallon Loyalty Sale, except the receipt
prints showing both the PPG discount savings and the ticket-level discount.
WELCOME
00000000000-000
MASTERCARD
REF # xxxxxxxxxx x
DATE 06/05/07 12:28
PUMP # 01
PRODUCT MID1
APPROVAL # 111111
GALLONS:
4.395
PRICE/G:
$ 1.561
FUEL SALE
$ 6.86
LOYALTY DISC $ 0.87
TOTAL SALE
$ 5.99
Ticket-level Discount
Discount Savings
THANK YOU
HAVE A NICE DAY
7-9
Note: This transaction begins inside and completes outside at the DCR.
1. Key the pump number. When <Loyalty Name> Loyalty Member [Y/N]?
appears, do one of the following:
Enter Y if the customer is a loyalty program member and go to step 3.
Enter N if the customer is not a member or if the loyalty network option is
disabled. Continue as a normal sale.
2. Slide or scan the loyalty card or manually enter the card number. The information
is sent to the loyalty network. After the third attempt, the system stops prompting
for loyalty membership.
If the loyalty network approves the discount, it will reply with a text message
from the host and a price per gallon discount off the purchase.
If the loyalty card cannot be read, Enter Account Number and Press Enter
displays.
If the loyalty network denies the request, a message displays and the sale
completes.
3. Enter account number if necessary.
4. Select the fuel product and press [ENTER].
5. Slide a credit, debit, or prepaid card.
6. After the transaction pre-authorizes the fuel sale with the primary network, the
customer begins fueling.
7. After fueling, the loyalty transaction is sent to the loyalty network. The loyalty
network either replies with a text message from the host, and/or a discount dollar
amount off the purchase.
8. The receipt prints at the DCR showing the dollar discount and/or the text sent by
the network.
The Ruby terminal then processes the completed fuel sale with the primary network.
Loyalty Sales
7-10
Loyalty Refund
1. Enter the refund amount and press [TOTAL].
2. When <Loyalty Name> Loyalty Member [Y/N]? appears, key Y.
3. Slide or scan the loyalty card or manually enter the card number. The information
is sent to the loyalty network.
4. If Loyalty Refund Prompt is set to Yes, the display prompts for manual entry
of:
The date of the transaction on the receipt
The transaction number on the receipt
5. The Ruby terminal sends the loyalty transaction to the loyalty network. The loyalty
network returns a response from the host. The MOP is refunded and the receipt
prints.
The iOrder kiosk entry must be entered first in the transaction, and only
one kiosk entry per ticket is allowed.
1. Scan the barcode on the iOrder kiosk customer receipt or re-key the transaction
items.
2. Enter the fuel and/or merchandise purchases.
3. Select the MOP and complete the sale.
Correcting iOrder Entries
Note:
1.
2.
3.
4.
8-2
Purging/Cancelling iOrder Transactions
If the kiosk order has already been placed, it can be cancelled with a soft key that
purges the transaction from the Ruby/Topaz systems.
Note:
When an iOrder kiosk transaction is purged, the purge time prints on the
receipt.
Sales Management
This chapter provides steps for performing employee time clock and sales management
functions.
Clock In/Out
Pay In / Pay Out
Safe Drop /Safe Loan
Transactions
9-2
Clock In / Out
The Clock In / Out function clocks an employee in and out. This information is used to
calculate the payroll.
Use the Clock In / Out function in any of the following ways:
CLOCK
qty
---
amount
------
qty
---
amount
------
IN
Descr.
-------
CLOCK
OUT
9-12-01
16:17
9-3
1. From the switcher ([ SALES ] is on the display), press an arrow key until
[ CLOCK IN/OUT ] appears.
2. Press [ENTER].
3. Do one of the following:
Clock in: Press [1] [ENTER].
Clock out: Press [2] [ENTER].
4. Key an employee number and press [ENTER].
5. Key a password and press [ENTER].
Sales Management
9-4
Pay
qty
---
In
amount
------
25.00 #123456
Up to 25 Pay Ins can be listed on reports. Pay Ins in excess of 25 are calculated on reports,
but only the first 25 print. All Pay Ins log to the journal printer.
1. Do one of the following:
2.
3.
4.
5.
6.
9-5
Pay Out
qty
---
amount
------
15.50 #245681
Up to 25 Pay Outs can be listed on reports. Pay Outs in excess of 25 are calculated on
reports, but only the first 25 print. All Pay Outs log to the journal printer.
1. Do one of the following:
2.
3.
4.
5.
Using the Ruby terminal to sell and print money orders with third-party
equipment is an optional feature which requires Ruby Card Bravo. If you do
not have the Ruby Card Bravo, then references to money order equipment do
not apply to your system.
Sales Management
Pay Out
9-6
Print Money Orders for Vendor Payments
Making vendor payments by money order is an option which uses the Ruby Bravo Card.
Whether or not the option is active depends on the money order equipment you are using.
1. Do one of the following:
Press [PAY OUT].
Press [OTHER FUNC] then press an arrow key until the Pay Out function
appears.
2. Key the amount to be paid and press [ENTER].
3. If asked, key a one- to six-character reference number and press [ENTER].
4. Press [Yes] for the prompt, Is a money order payment Y/N?
5. Key your cashier number and press [ENTER].
6. Key your password and press [ENTER].
7. Do one of the following at the Enter Payee Name or Number:
If the money order device supports programming vendor names, key a vendor
number between 1 and 25. The corresponding vendor name prints on the
money order.
If the money order device does not store vendors by number, key the vendor
name.
8. Press [ENTER].
9-7
Safe Drop
1. Do one of the following:
Press [SAFE DROP].
Press [OTHER FUNC] then press an arrow key until the Safe Drop function
appears. Press [ENTER].
2. Key the amount dropped:
For checks, choose the check MOP. Enter the amount of each check separately.
For all other MOPs, key the dollar amount and MOP that is dropped.
3. Key a one- to six-character reference number as defined by the stores procedures.
4. Press [ENTER].
5. Press [EXIT] if you used the [OTHER FUNC] key in step 1.
The Safe Drop function is designed to track the amount and method of payment (MOP)
that the cashier removes from the cash drawer and puts in the store safe. The journal
records the date, time, and cashier number when the cashier accesses the Safe Drop
function. The Safe Drop function can be reached in one of two ways:
Safe Drop Not Required: Make a drop for an MOP at any time for any amount, as
defined by the stores procedures.
Safe Drop Recommended: Cash drawer has more than the maximum amount
allowed for a specific MOP. The message DROP (MOP) appears. Continue
entering sales, but drop the specified MOP at the first break in customers.
Safe Drop Required: Cash drawer has more than the maximum amount allowed
for a specific MOP. The message DROP (MOP) appears. Drop the specified
MOP before continuing to enter sales or the message E1135: DROP MONEY
FIRST displays briefly.
If the MOP has a maximum allowed in the drawer, drop enough of the specified MOP so
that the amount remaining in the drawer, if any, is below the maximum allowed. The
message continues to display if not enough is dropped.
If more than one method of payment needs to be dropped, the message for each takes turns
displaying. For checks, choose the check MOP, then enter the amount of each check
separately. Press [EXIT] when all checks have been entered. The Ruby terminal
calculates the total.
Sales Management
9-8
Or enter a one- to six-character (alphanumeric) reference number for each safe drop. This
is optional.
Safe drops log on the receipt printer, journal printer, and Summary Report. The journal
records the time, date, and cashier number each time the cashier enters the Safe Drop
function and the drawer opens. If the cashier does not key an amount and MOP, the journal
notes this.
Descr.
-------
qty
---
amount
------
Safe Drop
Ref#101
CASH
100.00
Safe Loan
The Safe Loan function logs transfers of cash from the safe to your drawer.
The Safe Loan function can be used one of the following two ways:
Safe Loan
qty
---
amount
-----40.00
9-9
Suspend/Recall Transaction
The Suspend Transaction function ([SUSP]) allows other transactions to be processed
until the suspended transaction can be completed. Pressing [SUSP] again recalls it.
This function is useful in cases where a customer begins a transaction, wants to find
another item or get money, and returns to complete the transaction.
Keep the following points in mind when suspending transactions:
Without a Ruby Bravo Card, only one transaction can be suspended on a terminal
at a time. With a Ruby Bravo Card, up to 50 transactions can be suspended.
Sales Management
Transactions
9-10
Recall One Suspended
Press [SUSP].
Recall Many Suspended
1. Press [SUSP].
2. Press an arrow key until the arrow on the display points at the transaction to recall.
3. Press [ENTER].
Recall from Another Terminal
1. Key the transaction number from the receipt.
2. Press [SUSP].
Suspend Transaction
Press [SUSP].
Sites with the Fast Food Option
Sites with the Fast Food option on their Ruby Card may suspend up to 50 non-network
transactions. The cashier can recall suspended transactions on any terminal.
How you recall the transaction depends on whether you are recalling it on the terminal on
which you rang it up:
On the same terminal: Press [SUSP] and then press an arrow key until you
reach the correct transaction.
On a different terminal: Key the transaction number and then press [SUSP].
Entering the transaction number is useful for sites that use one terminal to ring up a
sale and another terminal to receive payment.
Ticket Print
The Ticket Print function may be set up to print receipts in either of two ways:
To print every receipt. A duplicate receipt for any of up to the last 10 transactions
(50 with Ruby Bravo Card).
To print receipts on demand. Prints the original receipt for any of up to the last 10
transactions (50 with Ruby Bravo Card). If repeated, the receipt is a duplicate.
The status/description of up to the last 50 transactions appears to the right of the receipt
number. The following status/descriptions are examples:
COMPLETED
NETWORK COMPLETED
PAY IN
PENDING
9-11
SAFE DROP
VOID TRAN
If ticket print is performed while the cash drawer is open, the change for that
transaction continues to display.
1. Press [TICKET PRINT].
2. Do one of the following:
Press the arrow key until the display arrow points to the receipt needed.
Key the number to the left of the receipt number.
3. Press [ENTER].
The money order terminal stores vendors by name with a corresponding number
between 1 and 25. The cashier keys the number on the Ruby terminal in response
to Enter Payee Name or Number. The money order prints the payee name for the
vendor on the money order. For example, if the cashier presses [2], the device
prints the name of vendor #2 for the payee.
Sales Management
9-12
If the money order device does not store vendors by number or you want to key in
the name, then follow the same procedure as for all other money orders: key the
payees name. This name prints on the money order.
When a communication failure between the money order printer and the Ruby
terminal happens at any time during a sale, the totals are updated but none of the
pending money orders are sent to the printer. Instead xxxxxxxxxxxxxxxx prints
on the receipt, replacing the serial number, and either M.O. Printer Error,
ERROR#-1 or M.O. Printer Error, ERROR#-2 prints on the journal.
Error #-1 indicates that there is a communication failure
Error #-2 indicates that communications have timed-out
You have the option of either issuing a refund or entering the money order
manually on the money order printer.
10
Network Functions
Pre-authorization
Loyalty Functions
An overview of the steps appears first. After the overview, details follow in a separate
section.
Note:
Network Functions use the same level of security set in the Security Control
function for the Network Manager mode.
10-2
Pre-authorization
The Pre-authorization function does a credit check on a credit card (standard or Fleet) for
a specified amount of money before the actual sale is made. This is often used as a credit
check before major repair work is done for a customer.
10-3
The Mail function prints the current network messages. If there are no messages from the
host, NO MORE MAIL displays briefly.
Network Functions
10-4
SVC Functions
The SVC Functions option offers the following four choices for processing stored value
cards (prepaid cards).
Card Activation
The Card Activation option activates an SVC.
Cards are activated by the network during their purchase. Newly activated cards are sold
for whole dollar amounts, generally between $10 and $100. Credit cards, debit cards, and
cash can be used to purchase SVCs.
When the card is activated, a receipt prints showing the activation amount and balance on
the card.
1. Press [NETWORK FUNC].
2. Arrow to the SVC Function.
3. Press [ENTER].
4. Arrow to the Card Activation function.
5. Press [ENTER].
6. Key the activation amount and press [ENTER].
7. Swipe the card or key the account number.
Note:
PREPAID CARD
ACTIVATION
ACTIVATION AMOUNT $ 100.00
Activation Amount
APROVED 118715
CARD BALANCE $0100.00
EXPIRATION DATE: 07/04
Remaining Balance
10-5
The Card Recharge option adds value to the balance of an existing SVC. Activated cards
can be recharged for dollar amounts generally between $10 and $100. If the amount
entered is above the maximum amount allowed or would increase the cards value above
the dollar limit, the recharge is rejected. When the card is successfully recharged, a receipt
prints showing the recharge amount and the new balance on the card.
1. Press [NETWORK FUNC].
2. Arrow to the SVC Function.
3. Press [ENTER].
4. Arrow to the Card Recharge function.
5. Press [ENTER].
6. Key the recharge amount and press [ENTER].
7. Swipe the card or key the account number.
Note:
qty
---
amount
------
PREPAID CARD
RECHARGE
RECHARGE AMOUNT $ 50.00
Recharge Amount
APROVED 118715
CARD BALANCE $0075.30
EXPIRATION DATE: 07/04
New Balance
Network Functions
Card Recharge
10-6
Balance Inquiry
The Balance Inquiry automatically prints a receipt showing the remaining balance on the
SVC. The balance does not display on the Ruby terminal.
1. Press [NETWORK FUNC].
2. Arrow to the SVC Function.
3. Press [ENTER].
4. Arrow to the Balance Inquiry function.
5. Press [ENTER].
6. Swipe the card or key the account number.
Note:
The Ruby terminal calls the network for the card balance.
7. Press [ENTER]. A receipt prints showing the balance remaining on the card.
Sample SVC Card Balance Receipt
Descr.
-------
qty
---
amount
------
PREPAID CARD
BALANCE INQUIRY
CARD BALANCE $ 35.80
Card Balance
APROVED 118715
CARD BALANCE $0035.80
EXPIRATION DATE: 07/04
Card Balance
10-7
The Card Deactivation option deactivates the stored value card by changing the balance
remaining on the card to zero so that the balance that had been on the card can be refunded
to the customer. A receipt prints showing the deactivation amount and the zero balance
remaining on the card.
Card Deactivation
1. Press [NETWORK FUNC].
2. Arrow to the SVC Function.
3. Press [ENTER].
4. Arrow to the Card Deactivation function.
5. Press [ENTER].
6. Swipe the card or key the account number.
Note:
qty
---
amount
------
PREPAID CARD
DEACTIVATION
DEACTIVATION AMOUNT $ 43.50
Deactivation Amount
APROVED 118715
CARD BALANCE $000.00
EXPIRATION DATE: 07/04
Zero Balance
Network Functions
Card Deactivation
10-8
Loyalty Functions
To find the number of points on a loyalty program membership card, use the Loyalty
Balance Inquiry function. The loyalty provider network customizes balance receipts by
sending codes to the site. The codes control the size of the type and may insert an EAN 13
or UPCA bar code to be scanned when the customer presents the receipt to receive a
reward.
Balance Inquiry
1. Press [NETWORK FUNC].
1. Arrow to Loyalty Functions.
2. Press [Select].
1. LOYALTY BALANCE INQUIRY_
** Use Arrow Keys **
*LOYALTY FUNCTIONS MENU*
3. Press [ENTER].
SLIDE
Loyalty Discount CARD
OR ENTER ACCOUNT NUMBER
4. Slide the loyalty program card. The Ruby terminal calls the third-party loyalty
system and the receipt prints showing the loyalty points on the card.
11
Messages/Troubleshooting
This chapter lists all general and numbered messages that may appear on the Operator
Display. It provides a definition for each message and the action to take, if any.
This chapter contains the following information:
General Messages
Numbered Messages
Troubleshooting
11-2
General Messages
This section contains general messages that may appear on the Operator Display but are
not numbered.
If more than one message occurs at a time, the messages take turns displaying briefly.
Messages are listed in alphabetical order. Information contained in parentheses is variable:
it changes depending on the circumstances.
General Messages
Message
Description/Action
ACCEPTED
The entry made for either the Set Store Telephone Number or Set
Store Postal Code function was accepted into the system.
CANNOT PROCESS
GEMKEY!
CARD IN READER
CARDSCAN 0 LOADED
CASSETTE FULL
COMBO#nn INVALID!
COMM FAILURE
The cash drawer contains more than the maximum allowed for the
method of payment indicated. Make a large enough safe drop to
reduce the amount in the drawer to below the maximum allowed.
Entry accepted
GSM OFFLINE
11-3
Message
Description/Action
HOST UNAVAILABLE
INVALID CHARACTERS
Either the telephone number was not entered correctly in the Set Store
Telephone Number function or the postal code was not entered
correctly in the Set Store Postal Code function. Use 0 - 9 only. Do not
use separators.
Invalid input
The PLU/modifier combination entered for the car wash key does not
exist. Define this department in the PLU File first or choose another
department.
INVALID TIME OF
TRANSACTION
The time for the original transaction was entered incorrectly for a
Fleet card refund.
JOURNAL BLOCKED
The paper in the journal printer is getting low. Add new paper.
Return PIN Failure: Invalid master key type or range. Call the
VeriFone Technical Support Center. The help desk should contact a
servicer.
Return PIN Failure: Key not loaded. Call the VeriFone Technical
Support Center. The help desk should contact a servicer.
Return String Failure: Invalid display buffer or display range. Call the
VeriFone Technical Support Center. The help desk should contact
engineering.
Messages/Troubleshooting
11-4
General Messages (Continued)
Message
Description/Action
LOADING 0 CARDSCAN
The network has sent mail to the terminal. Use the Mail function in
Network Manager mode to read your mail.
You tried to perform either a pay out or a pay in and have reached the
maximum number of times allowed for this period, which is 25.
MUST BE FIRST IN
TRANSACTION
NETWORK SUSPENDED
TRANSACTION
The Ruby and car wash controller are not communicating. Check that
the controller is plugged in and connected to the correct Ruby COM
port.
NO CASHIER REPORT
AVAILABLE
There are no cashier reports available for printing. This occurs in the
Print Cashier Report function in Reports mode.
NO CHANGES MADE
The [ENTER] key was pressed before data was entered in the
Registration Information function.
NO COMM DSR
No sales have occurred since the last Close Period report was run.
This occurs in Close Shift, Daily, Monthly, and Yearly report
functions in Reports mode.
11-5
Message
Description/Action
PLEASE RE-ENTER
GEMKEY!
RECEIPT BLOCKED
The paper in the receipt printer is getting low. Add new paper.
Refused
No voice auth phone number
PRESS ENTER KEY TO
CONTINUE
A voice authorization number for the tendered credit card was not
provided during the parameter download. The customer must use a
different method of payment.
SUSPENDED TRANSACTION
TRAINING MODE
UNABLE TO CLAIM
The network does not recognize the credit card. See the stores credit
card guide for information on card acceptance or denial.
Messages/Troubleshooting
11-6
Numbered Messages
11
This section contains numbered messages. Messages are grouped by related functional
area and listed in ascending order. There are four types of messages:
Most of the messages appear on the first line of the Operator Display. Many appear
momentarily then disappear.
Messages which have Alarm Line Only at the beginning of the description
appear on the bottom line of the Operator Display. Someone such as a manager or
servicer, must take some action to clear the message.
Messages which have Journal Only at the beginning of the description print on
the journal and do not display on the Ruby terminal.
Messages which have DCR Message at the beginning of the description display
on the DCR and do not display on the Ruby terminal.
Numbered Messages Related To Sales
Message
Description/Action
E1101
INVALID CASHIER #
E1102
INVALID PASSWORD
E1103
INVALID DRAWER #
Entered a drawer number that has not been set up. Key the
drawer number again.
E1104
MOP INVALID/NOT
ALLOWED
E1105
E1106
E1107
E1108
INVALID QUANTITY
E1109
The soft key has not been defined or the PLU no longer
exists.
E1110
PLU entered has too many digits. Key the correct PLU.
E1111
INVALID PLU
E1112
E1113
NO REFUND ALLOWED
E1114
INVALID BARCODE
11-7
Message
Description/Action
E1115
INVALID DEPARTMENT
E1116
E1118
E1119
E1120
E1121
E1122
E1123
INVALID NUMBER OF
GALLONS (LITERS)
E1124
E1125
E1126
Employee attempted to clock in, but has not clocked out yet.
E1127
E1128
FINISH TRANSACTION
E1129
NO FUEL DEPARTMENT
E1130
MOP CONFLICT
E1131
E1132
SUB-TOTAL REQUIRED
E1134
PENDING TRANSACTION
E1135
E1136
INVALID CATEGORY NR
E1137
NO FEE/CHARGES DEPT.
E1138
Messages/Troubleshooting
11-8
Numbered Messages Related To Sales (Continued)
#
Message
Description/Action
E1139
INVALID AMOUNT
ENTERED
E1140
AMOUNT REQUIRED
E1141
The customer may not purchase this item because either (1)
the date of birth entered for the ID check does not meet the
age requirements or (2) a Blue Law restriction has been set
up for this item or department at this time on this day.
E1142
INVALID ENTRY
E1143
E1144
INVALID MODIFIER
E1145
E1150
E1151
E1152
E1153
E1155
NO PENDING
TRANSACTIONS
E1156
E1157
UNABLE TO SUSPEND
E1158
E1159
E1160
MAXIMUM PENDING
TRANS. EXCEEDED
E1161
NO SAVED RECEIPTS
11-9
Message
Description/Action
E1162
E1163
NO CHANGE ALLOWED
E1164
E1165
E1166
INVALID FUEL
TRANSACTION
E1167
E1168
SALE REQUIRED
E1169
E1170
E1171
A key for this car wash item must be defined. Set up a car
wash PLU in Car Wash Manager > Car Wash Key Setup.
E1172
Attempted to sell a car wash that does not exist on the car
wash controller. Call the servicer to set up the car wash
controller.
E1173
E1174
E1175
E1176
E1177
NOT ALLOWED IN
TRAINING MODE
E1178
E1180
E1181
Messages/Troubleshooting
11-10
Numbered Messages Related To Sales (Continued)
#
Message
Description/Action
E1186
The pump number has not been entered correctly or does not
exist. Check that the number is correct and re-enter it.
E1187
NETWORK SUSPENDED
TRANSACTION
E1188
E1189
NO ELIGIBLE ITEM
E1190
E1192
E1193
E1194
The Ruby does not have sufficient funds in the cash drawer
for the MOP entered for a safe drop amount.
E1195
E1196
E1197
INVALID PRICE
This item does not have a unit price assigned to it in the PLU
File function in Manager mode.
E1200
E1201
NO AT-FOR SALES W/
FRACTIONAL QTY
E1202
No MOP's available
E1203
TERMINAL FULL,
CLOSE DAY
E1204
11-11
Message
Description/Action
E1206
E1207
E1208
E1209
E1210
E1211
E1212
NO DCR RECEIPT
AVAILABLE
E1213
E1214
E1215
RECEIPT PRINTER
UNAVAILABLE
E1216
E1217
E1218
LICENSE EXPIRED
E1219
E1220
E1221
E1222
UNEXPECTED EASYID
ERROR
Messages/Troubleshooting
11-12
Numbered Messages Related To Sales (Continued)
#
Message
Description/Action
E1223
E1234
The scanner did not successfully read any data from the
drivers license. Try to scan the drivers license again or
enter the information manually.
E1235
E1236
E1237
NO MONEY ORDER
PURCHASE FOR MOP
E1238
E1239
A money order pay out was attempted and the Ruby terminal
was unable to communicate with the money order printer.
The money order pay out must be entered and printed locally
on the money order terminal.
E1240
COMBO#xx DISABLED
E1241
COMBO#xx INVALID
E1242
The Ruby terminal could not find track 2 data on the drivers
license just swiped. Enter the information manually.
E1243
E1244
E1245
E1246
11-13
Message
Description/Action
E1247
E1248
INVALID ENTRY
CONFIGURED FOR DEAL
E1249
E1250
E1251
An MOP that only allows post pay fuel products has been
chosen.
E1253
OPERATOR #<999> IS
ACTIVE
E1254
MEMBER ID CARD
REJECTED
E1255
OPERATOR#<nnn>IS ACTIVE
LOGIN OVERRIDE? [Y/N]
E1256
Prepaid card does not have sufficient funds for the purchase.
E1257
E1258
NO MERCHANDISE WITH
PREPAY UNDERRUN
E1259
E1260
EXEMPTION MUST BE
BEFORE % DISC
E1261
E1262
BIRTHDATE ENTRY
REQUIRED
E1263
E1264
E1265
Messages/Troubleshooting
11-14
Numbered Messages Related To Sales (Continued)
#
Message
Description/Action
E1266
E1267
INVALID STATE
ABBREVIATION
E1268
E1269
E1270
E1271
Cash back request exceeds the limit set on the Ruby terminal
or by the network.
E1272
A network sale has more than one line item of the same fuel
grade.
E1273
E1274
Entered a sale for a fuel product that does not have a price
set up in the Ruby.
E1275
E1276
E1277
E1278
E1279
E1280
Zip code entered is invalid. Check the zip code and re-enter.
E1281
E1282
E1283
E1284
E1285
11-15
Message
Description/Action
E1286
E1287
E1288
E1289
Gift card functionality is not valid for at least one item in the
transaction.
E1290
E1291
E1292
E1293
Message
Description/Action
E2001
E2002
NO CASHIER REPORT
AVAILABLE
E2003
E2004
INVALID INPUT
Messages/Troubleshooting
11-16
Numbered Messages Related To Reports
#
Message
Description/Action
E2006
INVALID EMPLOYEE
NUMBER
E2007
E2008
NO REPORTS AVAILABLE
The selected period report has not been closed yet. Run the
close period report first. This occurs in the Print Shift, Daily,
and Monthly report functions in Reports mode.
E2009
ACCESS DENIED
E2010
E2011
E2012
E2013
Message
Description/Action
E3001
E3002
E3003
E3004
INVALID INPUT
E3005
ACCESS DENIED
11-17
Message
Description/Action
E3006
E3007
E3008
BAD DELETE
E3009
BAD ADD
E3010
E3011
ERROR CANCELING
PRINTER JOBS
E3012
E3013
E3014
CREATION FAILED
E3015
E3016
E3017
E3018
NON-COMPATIBLE LDM
E3019
E3022
OUT OF MEMORY
E3023
RESOURCE IS BUSY
Messages/Troubleshooting
11-18
Numbered Messages Related To Manager (Continued)
#
Message
Description/Action
E3024
E3025
CHECKSUM ERROR
E3026
E3027
E3028
E3029
E3030
The Reset Soft Key File function was chosen and the soft
key file could not be reset. Try the action again. If this
continues to happen call the servicer.
E3031
E3032
E3033
The car wash parameters have not been set up correctly and
the Discount Type prompt displays in the PLU Promotion
File function. Check the car wash parameters.
E3034
E3035
E3036
E3037
E3048
The Copy Cprintf File function was chosen and the entire
file could not be copied. Have the servicer investigate.
E3049
11-19
Message
Description/Action
E3050
E3051
E3052
Message
Description/Action
E4003
E4004
INVALID DAY
E4005
INVALID INPUT
Either
may
appear
E4006
E4007
E4008
E4009
E4010
E4011
E4012
Messages/Troubleshooting
11-20
Numbered Messages Related To Fuel
#
Message
Description/Action
E5001
INVALID INPUT
E5002
E5003
NO PUMPS DEFINED
E5004
E5005
E5006
E5007
E5008
E5009
11-21
Message
Description/Action
E6001
E6002
E6003
E6004
BAD DELETE
E6005
BAD ADD
The new file record could not be added. Review the sites
procedures or consult with the servicer.
E6006
HIDDEN INFORMATION IS
NOT SET UP PRESS [EXIT]
AND CALL THE HELP DESK
E6007
E6008
E6009
COMM FAILED
Communication with the host has been lost after good initial
connection. Check connections and make sure that no other
device is using the same phone line. If problems continue,
have the servicer investigate the error.
E6010
MODEM ERROR
E6011
E6012
NO DIAL TONE
E6013
E6014
NO ANSWER
Host phone number rang but host did not answer. Check the
phone connection or have the servicer investigate the error.
E6015
LINE UNAVAILABLE
E6016
NO COMM DSR
E6017
NO MODEM
Messages/Troubleshooting
11-22
Numbered Messages Related To Network Manager (Continued)
#
Message
Description/Action
E6018
E6019
Modem did not reset. Have the servicer investigate the error.
Message
Description/Action
E6701
E6702
MODEM ERROR
E6703
E6704
NO DIAL TONE
The Mannatec modem did not detect a dial tone. Check the
phone connection or have the servicer investigate the error.
E6705
E6706
NO ANSWER
The Mannatec network did not answer the phone. Check the
phone connection or have the servicer investigate the error.
E6707
LINE UNAVAILABLE
E6708
E6709
E6710
UNKNOWN NTWRK
RESPONSE
E6711
E6712
REJECT
E6713
ODOMETER INVALID
E6714
DRIVER ID INVALID
E6715
VEHICLE ID INVALID
11-23
Message
Description/Action
E6716
E6717
LICENSE INVALID
E6718
E6719
DATA INVALID
E6720
DEPARTMENT INVALID
E6721
E6722
Message
Description/Action
E7001
E7002
E7003
E7004
E7005
PRINTER UNAVAILABLE
E7006
INVALID INPUT
E7007
Journal Only: Prints when an item is sold and the PLU total
file does not have room to store the information. Close the
current period. This makes room in the PLU File.
Messages/Troubleshooting
11-24
Numbered Messages Related To Application (Continued)
#
Message
Description/Action
E7008
E7009
E7010
E7011
E7012
ACCESS DENIED
E7013
E7014
E7015
E7016
E7017
11-25
Message
Description/Action
E7018
E7019
E7020
E7021
E7022
E7023
E7024
INVALID INPUT
E7025
E7026
BAD MONTH
E7027
BAD YEAR
E7028
BAD DAY
E7029
BAD SECONDS
E7030
BAD MINUTES
E7031
BAD HOUR
E7032
Messages/Troubleshooting
11-26
Numbered Messages Related To Application (Continued)
#
Message
Description/Action
E7033
E7035
E7036
E7037
E7038
E7039
Journal Only: An item was sold and the PLU total file was
not updated. See sites procedures for handling this situation.
E7040
M. O. CHECKS LOW
E7041
M. O. COMM ERROR
E7042
E7043
E7044
E7045
E7047
E7048
CANNOT PASSWORD
PROTECT THIS TAG
11-27
Message
Description/Action
E7049
CANNOT DEACTIVATE
DEALER TAG
E7050
E7052
NEGATIVE DEPARTMENT
NOT ALLOWED
E7053
E7054
E7055
User has to enter a single PLU number more than once in the
EPC configuration file.
E7056
E7057
DEPARTMENT ALREADY
PART OF LOYALTY
E7059
E7060
TANK DELIVERY
E7061
E7062
E7063
E7064
E7065
E7066
E7067
E7068
TANKBANK UNREACHABLE
E7069
INVALID TANKBANK
RESPONSE
Messages/Troubleshooting
11-28
Message
Description/Action
E8001
NO BATCH AVAILABLE
E8002
E8003
MERCHANDISE OVER
CREDIT LIMIT
CONTINUE? (Y/N)
The sale amount is greater than the amount allowed for the
credit transaction. Override the error. A split tender
transaction can be set up with part of the amount paid with a
different tender type.
E8004
E8005
NUMBER OF TRIES
EXCEEDED
E8006
ODOMETER INVALID
E8007
BAD DATE
E8008
E8009
E8010
INVALID DATE
E8011
E8012
11-29
Message
Description/Action
Errors E8013 through E8030 may be followed by one of the following messages.
TOTAL TOO LARGE, OR NEGATIVE
FUEL AMT TOO LARGE, OR NEGATIVE
NON_FUEL AMT TOO LARGE, OR NEGATIVE
INVALID PRODUCT FOR CARD TYPE
MISSING AUTH CODE
REJECT DUPLICATE TRANSACTION
DO NOT ACCEPT
E8013
TERMINAL DISABLED
(See messages above)
E8014
The credit card was denied. Use another MOP or credit card.
E8015
E8016
The credit card has expired. Use another MOP or credit card.
E8017
The data the Ruby terminal sent to the network had a format
error and could not be reconciled. Have the servicer
investigate the error.
E8018
E8019
E8020
E8021
E8022
E8023
E8024
Messages/Troubleshooting
11-30
Numbered Messages Related To Network (Continued)
#
Message
Description/Action
E8025
E8026
DEBIT NETWORK
UNAVAILABLE - <auth. code>
(See messages before E8013)
DRIVER ID INVALID
(See messages before E8013)
E8028
INV VEHICLE
(See messages before E8013)
E8029
E8030
E8031
E8032
E8036
INVALID PRODUCT OR
CARD INFO
E8037
E8038
E8039
E8040
E8041
11-31
Message
Description/Action
E8042
The data the Ruby terminal sent to the network had a format
error that could not be reconciled. Have the servicer
investigate the error.
E8043
E8044
E8045
E8046
E8047
E8048
E8049
The network rejected the card because the product may not
be purchased with this credit card.
E8050
INDOOR PAYMENT
E8051
HOST ERROR
E8052
NETWORK REJECT
E8053
The network rejected the credit card. Ask the customer for
another MOP.
E8054
RETRIES XCDED
E8055
E8056
E8057
INV DRIVER
E8058
FREQUENT USER
E8059
Messages/Troubleshooting
11-32
Numbered Messages Related To Network (Continued)
#
Message
Description/Action
E8060
E8061
CHARGE TO INVALID
E8062
E8063
E8064
EBT UNAVAILABLE
E8065
E8066
UNABLE TO PROCESS
CHECK
E8067
CHECK AUTHORIZATION
UNAVAILABLE
E8068
DECLINED VELOCITY
E8069
E8070
HUB INVALID
E8071
TRAILER ID INVALID
Message
Description/Action
E9001
PRINTER OFFLINE
E9002
Alarm Line Only: The Ruby terminal and the printer are
not connected. Check connections on the back of the Ruby
terminal and the printer.
E9003
E9004
11-33
Message
Description/Action
E9005
Alarm Line Only: The LAN has detected more than one
Ruby terminal with the same station ID on the LAN. Call the
servicer to investigate.
E9006
Alarm Line Only: The LAN LDM could not access the
Iocfg.dat. See the sites procedures for handling this
situation.
E9007
E9008
E9009
E9010
E9011
E9012
E9013
E9014
E9015
E9016
E9017
E9018
TCP ERROR
03
DO NOT ACCEPT
Messages/Troubleshooting
11-34
Troubleshooting
11
This section contains general situations that may occur and the steps to take to change
them.
In some cases, the manager may need to perform procedures restricted to certain security
levels.
Troubleshooting procedures are divided by function.
Car Wash
Fuel Sales
Installation Information
Printer
Product Sales
Workstation
Car Wash
Code Does Not Print
If a car wash code does not print on the receipt and the CAR WASH CODE
UNAVAILABLE message was not displayed, check the following items:
The car wash department number is set up in the Department Setup function in Car
Wash Manager mode.
The car wash item is set up in the Car Wash Key Setup function in Car Wash
Manager mode.
Fuel Sales
Cannot Clear a Fuel Sale
If a fuel sale cannot be cleared from the Ruby terminal, check the status of the pump using
the [VIEW] key. If the pump status is HOLD, then the sale may already be on the
ticket, or it may on another Ruby terminal at the site.
If the sale cannot be found and removed using standard transaction methods, call the
VeriFone Technical Support Center. The representative can provide a one-time password
to access the Clear Pumps on Hold function in Fuel Manager mode.
11-35
Registration Information
Application Configuration
Software Configuration
Hardware Configuration
I/O Configurations
Messages/Troubleshooting
Installation Information
11-36
Print Installation Information Steps
1. At the Maintenance mode menu, arrow to the Print Installation Information
function.
2. Press [Select].
3. Installation information begins to print.
** SYSTEM SUMMARY **
REGISTRATION INFORMATION:
========================================
Serial No:
V Part No:
Sites Phone:
Postal Code:
---------------------------------------APPLICATION INFORMATION
========================================
Appl_Name =XXXPAK BXXX 03/25/06
Appl_Name8=GEMPAK
Appl_Ver =x.yy.zz
OpSys_Ver =2.2.8
TEMPFILES =200
RAMFILES =500
---------------------------------------SOFTWARE CONFIGURATION
========================================
DEMO 03/25/06 10:54
Keyboard: 120 Key
Secure-Simm: Present
Report_Confi:3Shift
Cashier_Conf:30_Cashiers
Plu: 1000 PLU Config
Printer: Multi-station Printer com4
Lan: Multi-Term
Multi-Term: Controller ID:0
Fuel: Tokheim com6
Dcr: D_Tokeim com9
Gsm: No_Gsm
Tok_Keypad_D:t1011
Gilb_Keypad_D:No_Gilb_Keypad_Dcr
Sch_Keypad_D:No_Sch_Keypad_Dcr
Drw_Keypad_D:No_Drw_Keypad_Dcr
Ben_Keypad_D:No_Ben_Keypad_Dcr
Gilb_Prompt_:G1_01
Sch_Prompt_D:No_Prompt-Dcr
Tok_Prompt_D:No_Prompt-Dcr
Tcsa_Prompt_:No_Prompt-Dcr
Way_Prompt_D:No_Prompt-Dcr
Ben_Prompt_D:No_Prompt-Dcr
First_Networ:Buypass_Dial
Backup_Netwo:No_Backup_Network
Second_Netwo:No_Second_Network
Net_Card_Tab:Standard
Carwash:*Unitec_emulation com8
PinPad: PinPad com7
Scanner: No_Scanner
BO_Intf:None (No BO, No HPV-20Diags, N
o EJ)
Back Office: No_Back Office Port
HPV-20_Pri: HPV-20 not installed
HPV-20_Diags:No HPV-20 Diagnostics Port
Electronic_J: No Electronic Journal Port
Tank Sensor: NO_TLS
Mux: No_Mux
Coin dispens:No_Coin_Dispenser
Dcr_Graphic: No_Graphic_Dcr
Dcr_Prompt_G:No_Prompt_Grfx
MOPrinter: MO_NotOnThisRuby
----------------------------------------
11-37
Sample Print Installation
Information
I/O CONFIGURATION
========================================
station
0
kbd.ldm
/dev/kbd1
0 - 0
odsp.ldm
/dev/dsp2
0 - 0
cdsp.ldm
/dev/dsp1
0 - 0
rprt.ldm
/dev/prn2
0 - 0
jprt.ldm
/dev/prn1
0 - 0
mag.ldm
/dev/msr
0 - 0
lan.ldm
/dev/lan
115200 n 8
net1.ldm
/dev/modem
2400 n 8
net3.ldm
/dev/xxxx
2400 e 7
led.ldm
/dev/xxxx
0 - 0
tcp_com1.1dm
/dev/xxxx
15200 n 8
cwdriv.ldm
/dev/com8
9600 n 8
net2.ldm
/dev/com1
2400 n 8
.
.
.
molib.ldm
/dev/xxxx
9600 n 8
---------------------------------------Date: 03/25/06
Time: 14:08
installed by:
X_______________________________________
Name:
Comments:
----------------------------------------------------------------------------------------------------------------------
Messages/Troubleshooting
HARDWARE CONFIGURATION
========================================
System time : 03/25/06 14:08
SRAM Size
: 6291456
SRAM free
: 2897708
SRAM contig : 2129954
DRAM size
: 0
DRAM free
: 0
DRAM contig : 0
EID
: 0000028514e
CPU Speed
: 24 mHz (est.)
Gemix opsys : V2.5.9
Modem
: V1.08
Mezz board
: present
Secure SIMM : present
----------------------------------------
11-38
Printer
Printer Communication Errors
If the printer is not printing, is offline, or has lost communication with the Ruby terminal,
check the following items:
Make sure all cables between the Ruby terminal and the printer are secure.
If there is a multi-station printer, reset the printer.
Open the cover of the printer.
Locate the reset button inside, to the right. It is labeled RESET.
Press the reset button briefly with a pencil or pen.
Close the cover.
Press [ON LINE].
If there is an Epson TM-U950 printer, reset the printer.
Locate the black reset button on the back of the printer, located on the blue
connector.
Press and release the reset button.
Press [ON LINE].
5. The available printer types display. Arrow to the printer type to disable.
6. Press [Select].
When the printer is working again, follow these steps using the Enable Printer function
instead of the Disable Printer function.
11-39
Workstation
Download from Controller: LAN COMMS ERROR
Every time a workstation enters Sales mode it checks the data files on the controller to
make sure that no changes (like new PLUs or prices) have been made. If changes have
been made, the new versions of the files are downloaded to the workstation.
If there is a communication problem between the controller and the workstation, the
workstation will not be able to download the files. If that happens, the following message
appears on the workstations display:
Continue Sales [Y/N] ?
UNABLE TO DOWNLD (file name)
There are two choices:
1. Correct the error.
a. Press [No].
b. Check the LAN cable(s) between the workstation and controller.
c. If the workstation powered up faster than the controller, press [EXIT] on the
workstation, wait for the controller to complete power up, and then enter Sales
mode again.
d. Try downloading the files again (start Sales mode on the workstation).
2. Continue sales on the workstation with the old data files.
a. Press [Yes] each time the question is repeated.
b. Sales mode starts.
Messages/Troubleshooting
Product Sales
11-40
If the download had no errors, the journal prints information similar to the following
sample.
03/25/06 16:59 DOWNLOADING DATA FILES
END DOWNLOAD
PLU File
download
Department File
download
Employee File
download
Currency File
download
03/25/06 16:59 END DOWNLOAD
ok
ok
ok
ok
If the download did have errors, the journal prints information similar to the following
partial sample.
03/25/06 14:39 DOWNLOADING DATA FILES
END DOWNLOAD
If sales is running without the most current files, there may be reporting or operating
problems.
12
Additional Information
American Express
API
Buypass
California (CA)
Cenex
Certified Oil
Diamond
Diners Club
Discover
Fleet One
Fleetsmart
Fuelman Classic
Fuelman Plus
Gascard
Gulf Oil
Kiel
MasterCard
MasterCard Fleet
Motomart
Sinclair
12-2
Sinclair Fleet
Stored Value Cards (when configured to accept them)
Sunoco
Sunoco Canada
Tesoro
UCC Honor All
UDS Fleet
United Refining
VISA
VISA Fleet
Voyager
Wright Express (WEX)
Note:
12-3
These product codes are valid as of the date of publication of this manual.
Before using these product codes, please check to make sure they have not
changed.
Buypass Product Codes
Code
Product
01
Regular
Enabled
02
Unleaded
Enabled
03
Premium 1
Enabled
04
Fuel
Enabled
05
Kerosene
Enabled
06
Diesel
Enabled
07
Miscellaneous merchandise
Enabled
08
Enabled
09
Labor
Enabled
10
Tires
Enabled
11
Enabled
12
Enabled
13
Enabled
14
Oil
Enabled
15
Lube
Enabled
16
Midgrade 1
Enabled
17
Enabled
18
Coupon
Enabled
19
Enabled
20
Tax
Enabled
21
Car wash
Enabled
22
Towing
Enabled
23
Repairs
Enabled
24
Parts
Enabled
25
Midgrade 2
Enabled
26
Enabled
27
Midgrade 3
Enabled
Additional Information
Product Codes
12-4
Buypass Product Codes (Continued)
Code
Product
28
Enabled
29
Auto merchandise
Enabled
30
Premium 2
Enabled
31
Enabled
32
Enabled
33
Super unleaded
Enabled
34
Enabled
35
Farm fuel
Enabled
36
Propane
Enabled
37
Diesel 1
Enabled
38
Diesel 2
Enabled
39
Unleaded economy
Enabled
40
Ultra
Enabled
41
Special
Enabled
42
Racing fuel
Enabled
43
DISABLED
44
DISABLED
45
Fuel E85
Enabled
46
Tobacco
Enabled
47
Alcohol Beverages
Enabled
48
Cash Card
Enabled
49
Enabled
50
Diesel NT
Enabled
51
Enabled
52
Biodiesel NT
Enabled
53
Enabled
54
Biodiesel 1
Enabled
55
Biodiesel 2
Enabled
56
Biodiesel 3
Enabled
57
Enabled
58
Enabled
59
Enabled
60
Enabled
12-5
Code
Product
61
Enabled
62
Enabled
63
Fuel Additive/Treatment
Enabled
64
Enabled
65
Enabled
66
Enabled
67
DISABLED
68
DISABLED
69
DISABLED
70
DISABLED
71
DISABLED
72
DISABLED
73
DISABLED
74
DISABLED
75
DISABLED
Additional Information
12-6
13
Index
A
amount tendered 6-2
approve pump 3-3
at-for pricing 5-10
authorization, check 6-8
autocollect inside sale 4-2
B
backspace 2-16
balance inquiry
loyalty 10-8
bar codes 5-2
scanner 5-8
basic
department sale 5-9
payment 6-2
sale 2-13
Bennett, DCR prompts 4-16
bottle deposit/return 5-33 to 5-34
C
car wash 5-16
DCR sale 5-16
discount 5-18
refund 5-20
Ruby Card 1-6
troubleshooting 11-34
valid dates for code 5-18
void ticket 5-18
cash 6-7
acceptor 4-27
acceptor, refund 4-27
back without purchase 6-14
refund 6-7
check
authorization 6-8
payment 6-8
clear 2-16
entry 2-16
reserve 3-4
clock in/out 9-2
codes, sales items 1-5
coin dispenser 2-10
combo
combo sale 5-22
food stamps 5-23
fractional quantity 5-23
ID checking 5-22
price override 5-23
quantity 5-23
refund 5-23
scanner 5-22
special discount 5-22
convert price level 4-2
correction
backspace 2-16
clear 2-16
coupon 6-8
POP coupon payment 4-30
credit 6-15
cards supported 12-1
fleet card 6-19
manual 6-12 to 6-13
manual entry, refund 6-12
payment 6-13
pre-authorization 10-2
proprietary card 4-15, 6-24 to
6-25, 6-28
proprietary card refund 6-25
refund 6-17 to 6-18
currency, foreign 6-7
current fuel sale 3-3
D
DCR
Bennett prompts 4-16
cash acceptor 4-27
13-2
drive off 4-9
E
EASY ID, Ruby Card 1-6
electronic food stamps 6-9
error correct
mix n match 5-26
PLU not found department
5-11
sale 2-16
F
fast credit
disabled 4-6
fuel sale 4-5
loyalty 7-9
fees/charges 5-33
department sale 5-33
money order 5-33
negative 5-34
refund 5-34
fixed discount 5-35
fleet card
payment 6-19
refund 6-20
food stamps 6-4, 6-9
combo 5-23
electronic 6-9
mix n match 5-26
paper 6-9
foreign currency 6-7
form feed 2-17
fuel control 3-1
approve pump 3-3
clear reserve 3-4
disapprove pump 3-4 to 3-5
functions 3-3
icons 3-2
move fuel point 3-5
stop pump 3-5
view due fuel sales 3-6
view pump status 3-6
fuel icons 3-2
fuel sale 4-1, 4-10
autocollect inside sale 4-2
cash 4-11
cash acceptor 4-27
convert price level 4-2
correct sale to wrong customer
4-14
credit 4-11
current 3-3
DCR 4-16
discount 4-37
fast credit disabled 4-6
fast credit prepay 4-5
fuel tax addition 4-4
fuel tax exempt 4-4
manual fuel, refund 4-10
POP 4-29
POP code redeem 4-31
POP discount prepay 4-33
POP discount with car wash
4-34
POP free award 4-31
POP, not qualified for 4-36
postpay 4-3
prepay 4-4
prepay underrun 4-7
preset 4-8
pump test 4-10
reprint DCR receipt 4-11
rest in gas 4-9
restriction 4-15
stacked 3-3
troubleshooting 11-34
void prepay 4-5
void preset fuel sale 4-9
fueling limit, POP discount 4-34
G
Gilbarco, DCR prompts 4-16
glossary terms 1-8
I
ID checking
department sale 5-10
PLU sale 5-5
in-house account 6-21
deposit 6-23
refunds 6-22
iOrder kiosk 8-1
K
keys
identifying 1-9
keyboard 1-9
kiosk, iOrder 8-1
L
logo 1-4
lotto 6-11
loyalty
balance inquiry 10-8
functions 10-8
inside line item sale 7-5
inside PPG and ticket-level sale
7-5
inside PPG sale 7-3
inside ticket-level sale 7-3
outside PPG and ticket-level
sale 7-8
outside PPG sale 7-7
outside ticket-level sale 7-7
prepay, fast credit 7-9
refund 7-10
sales 7-1
M
mail 10-3
manager mode, functions 8-1
manual entry
card entry 6-17
credit 6-12
credit card 6-13
proprietary card 6-24
manual fuel 4-10
refund 4-10
membership, POP discount 4-32
menu 1-8, 5-8
messages
fuel icons 3-2
general 11-2
numbered 11-6
troubleshooting 11-1
method of payment
See MOP
mix n match
error correct 5-26
food stamps 5-26
price override 5-26
pricing 5-25
receipt 5-28
refund 5-27
special discount 5-26
void line 5-27
void ticket 5-27
mode 1-8
modifier 5-6
money order 5-12
13-3
N
negative fees/charges 5-34
network functions
get network mail 10-3
loyalty 10-8
pre-authorization 10-2
no sale 2-13
non-fuel sales 5-1
O
operator display
format 1-3
ready prompt 2-15
P
paper food stamps 6-9
parameter 1-8
pay in 9-4
pay out 9-5
vendors by money order 9-5
payment 6-1
amount tendered 6-2
basic 6-2
cash 6-7
check 6-8
coupon 6-8
credit 6-12 to 6-13, 6-15
debit 6-14, 6-16
drive off 4-9
fleet card 6-19
food stamps 6-9
lotto 6-11
manual credit 6-12
manual entry, debit 6-12
multiple MOPs 6-4
other currency 6-7
ticket 9-10
printer
form feed 2-17
troubleshooting 11-38
product codes 12-3
promotion 5-36
car wash 5-18
prompts
Bennett 4-16
Dresser/Wayne 4-16
Gilbarco 4-16
Schlumberger 4-16
Tokheim 4-16
proprietary card
manual card entry 6-24
manual refund 6-25
product restrictions 6-28
refund 6-25
restricted sales 4-15
pump
approve 3-3
restart 3-5
stop 3-5
test 4-10
Q
quantity
at-for pricing 5-10
combo sale 5-23
department sale 5-11
PLU sale 5-7
R
receipt 6-3
format 1-4
mix n match 5-28
printing 2-15
reprint DCR receipt 4-11
Ruby receipt data 1-6
refund 6-6
bottle deposit 5-34
car wash 5-20
cash 6-7
cash acceptor refund 4-27
combo 5-23
credit 6-17 to 6-18
debit 6-17 to 6-18
fees/charges 5-34
fleet card 6-20
in-house account 6-22
Index
fees/charges 5-33
messages 5-14
refund 5-15
Ruby Card 1-6
vendor payments 9-5
MOP 1-8
food stamps 6-4
multiple 6-4
other 6-5
special discount 6-4
move fuel point 3-5
multiple MOPs 6-4
13-4
loyalty 7-10
manual credit 6-12
mix n match 5-27
money order 5-15
POP discount 4-34
proprietary card 6-25
special discount items 5-38
remaining card balance receipt,
SVC 10-6
reserve, clear 3-4
rest in gas 4-9
restart pump 3-5
restricted fuel sale 4-15
Ruby Card 1-6
S
safe
drop 9-7
loan 9-8
sale
at-for pricing 5-10
basic 2-13
car wash 5-16
cashier # required 2-14
combo 5-22
correcting 2-16
deal pricing 5-21
department sale 5-9
department with ID 5-10
discount 5-35
error correct 2-16
fees/charges 5-33
form feed 2-17
loyalty 7-1
menu sales 5-8
mix n match 5-25
money order 5-12
no sale 2-13
no sale security 2-14
open PLU 5-5
options 2-13
PLU 5-2
PLU bar codes 5-2
PLU entry 5-2
PLU not found 5-5, 5-11
PLU with ID 5-5
PLU with modifier 5-6
price check 5-7
price override 5-7
quantity 5-7, 5-11
ready prompt 2-15
U
underrun 4-7
V
variable discount 5-35
vendor payments 9-5
view
due fuel sales 3-6
fuel sales 3-6
pending transactions 9-9
pump status 3-6
void
line 2-17
line, mix n match 5-27
prepay fuel sale 4-5
preset fuel sale 4-9
ticket 2-18
ticket, car wash 5-18
ticket, mix n match 5-27
ticket, with security 2-18
void line with security 2-17
W
workstation
coin dispenser 2-10
troubleshooting 11-39
T
tax
addition 4-4