CURRICULAM VITAE

Off: HCL Services Ltd.

G 13 & 14, Sector 3, Noida,
Uttar Pradesh.

Res: H.No.-242, North School Block,

Chander Vihar. Mandawali.
Delhi-1100092
Contact: - 9717181852
Email ID: - Mukesh.hcl@gmail.com

Mukesh Pratap Singh

CAREER OBJECTIVE:
I aspire to be a dynamic, self-motivated professional, compatible with a
highly competitive
and progressive work culture, in a field, where I can carve out a niche
for my self. Understanding the organization, identification its needs and to correlate
them with my goals so as to apply myself to responsibilities with total dedication,
devotion and dynamism in order to grow along with the organization.
WORKING EXPERIENCE:
Total Year of Experience: 14 Yrs. (Approax)
Current Location: Delhi
Location Preference: Delhi/Noida
Presently working for HCL services Ltd. as Customer Support
Executive.
Since Feb'2004
Job Profile: The job responsibility includes interacting with the
clients and new customer for the collection of bills and punching the
monetary items in the SAP. Renewing and taking new AMC are also
an integral part of this job.
Major achievement:
Getting a regular Best AMC target achiever award from
Regional Manager from since last Six quarter.
Major points related to my profile are: AMC Collection as per business requirements on wk+vly &
mon+vly basis.
Providing the training for Fresher Enggs to the concern deptt.
Meeting with client on daily& wkly basis to generate new AMC
for the coming financial year.
Handling the New Installation Group escalations & other issue
from customer end.
Maintaining database on excel sheet of all the shipment.
Collecting Inote within Delivery of 1Week & Summit to Sales Team
also Update & Uploading on NIG- Automation Site (LAN SITE).
Making Performance Bank Guarantee Request for orders.

Making Monthly Reports on excel.

Coordinating with Customer for Installation of material.
Coordinating with Plant for shipment of material.
Collecting Shipment / Deliver data for SAP R/3.
Coordinating with Logistics Department for delivery of material.
Updating records i.e. Payment, Delivery, Shipment, Bill Submission
etc excel & site.
New Item, TD, Wrong Shipment & Short Shipment DEMAND raise
on site follow up for the same with plant.
Handling of technical escalations & its followup.
AMC (Annual Maintenance Contract) Proposal for Clients, Servers
& Peripherals.
Making AMC Award Letter & Proposals.
Total AMC Database reports generate on excels sheet & Site.
AMC coordination & updating (i.e. Payment Pending & Collected )
Handling NIG project multi locations collected the Installation
Note.

Worked from Dec'2003-Feb2004 at K.L. Enterprises as Marketing

Executive.
Job Profile: The job responsibility includes interaction with the
customer of various field and convincing them for the different DTP jobs
like visiting card, Latter Head, Pamphlets, Broachers, etc.
Worked from Mar'2002-Dec2003 at Avadh Enterprises as Customer
Support Executive.
Job Profile: The job responsibility includes the marketing of the
milk product of AMUL, MADHUSUDAN in the East Delhi area.
EDUCATIONAL QUALIFICATION:

High school from C.B.S.E Board.

Intermediate from C.B.S.E Board.
B.A. Pass from U.P. Board.
ADDITIONAL KNOWLEDGE:

In Computers: Ms Word, Ms Excel, SAP, and fundamental

knowledge.
EXTRA CURRICULAR ACTIVITIES:
1. Participates in various Cultural Programs and Sports
Competitions.
2. Won several prizes in Inter School Competitions.
PERSONAL DETAILS:

Fathers Name:

Mr. Jagdish Singh

Date of Birth:

13th April 1981

Martial Status:

Married

Date: .
Place: Delhi
(Mukesh Pratap Singh)