Académique Documents
Professionnel Documents
Culture Documents
STRATEGIC OBJECTIVES
Objective: Improve Customer Satisfaction
Description: Meet and exceed customer expectations.
Actions:
Define services and validate our customers expectations
Develop operational standards
Selecting employees whose KSAs and individual goals are in
alignment with business objectives
Rewarding employees for their innovation that promotes low cost
strategy.
Page 1 of 6
PERFORMANCE MEASURES
Measures:
Generating a brigade of loyal customers
FINANCIAL PERSPECTIVE
To satisfy our customers and stakeholders, what financial objectives must we accomplish?
STRATEGIC OBJECTIVES
PERFORMANCE MEASURES
Objective: Reduce Certain HR Related Costs
Description: Identify areas of opportunity and implement methods to reduce costs
Actions:
Measures:
Reduce turnover costs
Turnover Rates (differentiated by years of service, job
classification, etc.),
Reduce absenteeism
Absence Rate
Reduce workers comp costs
Page 2 of 6
INTERNAL PERSPECTIVE
To satisfy customers, which internal business process they excel in?
STRATEGIC OBJECTIVES
PERFORMANCE MEASURES
Page 3 of 6
Objective: Strengthen recruiting & hiring of the right person, in the right job at the right time
Description: Continue to develop and enhance effective recruiting methods to optimize the selection and success of new hires
Actions:
Measures:
Identify key attributes of working successfully at Wal-Mart
Turnover
Utilize technology more effectively for recruiting and screening
applications
Integrate good employer story and branding efforts into recruiting
Time to fill
Completed Actions
Page 4 of 6
PERFORMANCE MEASURES
Measures:
HR Skills Learning Plan
Courses Delivered
Validate HRs Competency
Page 5 of 6
Page 6 of 6
PERFORMANCE MEASURES