PETER DIAZ

Cell: 908-500-3745
petethecomputergeek@gmail.com

PROFESSIONAL SUMMARY
Multifaceted IT professional with experience in computer hardware, software and network installation, support, maintenance,
repair and customer service. Knowledge of existing technical support methodologies with the ability to apply them to the
strategic benefit of the organization and to the attainment of performance goals. Exceptional ability to break complex
problems down into simpler forms, enabling others to effectively contribute to their resolution / execution. Tenacious, quickthinking problem solver with the ability to correlate diverse, incomplete, or contradictory information to produce rapid
results. Committed to helping organizations achieve maximum benefit from their IT investment through meticulous research
and implementation of technologies.

EXPERIENCE
Pete the Computer Geek, LLC
Owner & Operated
Establish & Operated Computer Repair Business.
Responsible for all marketing and sales.
Manage technicians, created SOPs, training, and performance evaluations.
Trained client on software applications.
Windows Server, applications and network infrastructure.
Troubleshoot and repair hardware and software.
Website & Graphics Design.
PC, MAC, Phone & Tablet Repair.

12/2005 to 1/2014

Canfield Scientific
Help Desk Technician

The first tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and
software platforms to external customers in the medical field.
Answer, evaluate, and prioritize incoming telephone, voicemail, and email requests for assistance from end-users
experiencing problems with hardware, software, and networking issues in support of Canfield hardware and
software.
Handle problem recognition, research, isolation, resolution, dispatch and follow-up for routine end-user problems,
escalating more complex problems to the Development teams.
Track, follow-up, and communicate to appropriate parties regarding ongoing issue resolution and statuses for trouble
tickets.
Interviewing users to collect information about problems and lead users through diagnostic procedures to determine
source of error as well as educate and instruct end-users on various application and hardware issues.

SCHERING PLOUGH
PC Support Technician
Hardware troubleshooting and fix. Upgrades and PC rollouts
Software installation and troubleshooting. Documentation and desktop imaging.
Responsible for PC Support (phone/desktop). Creating tickets with Remedy CRM.
LEXUS/TOYOTA FINANCIAL SERVICES
Lexus Training Coordinator
Conducted training to clients on Dealer Daily Application.
Provided support services on an ongoing basis and implement software solutions.
Troubleshoot and work with ADP and Reynolds & Reynolds trainers and reps on
Solutions and solving problems with systems incompatibilities.

08/2014 to 02/2015

Check status of AS400 Jobs, Monitor AS400 CPU%, and status of AS400 printers.
Supported and solved issues with Rumba, MS Office, Lotus Notes and AS400.
Verified ArcServe Backup and switch tapes and delete ArcServe Log Files.

04/2004 to 09/ 2005

10/2001 to 09/2003

PETER DIAZ

Check in with Branch Management/Supervisors to follow up on recurrent problems.

Submitted Peregrine (trouble) tickets on all problems that are worked on and resolved.
Monitor Server disk space and verify NT Server services.
Install fixes and updates on workstations and servers.
Troubleshoot and repair hardware/software on pcs, laptops, printers and servers.

WHITEHALL ROBBINS
Support Technician
Planned, implemented & tested applications, fixes & updates on workstations/ servers.
Supported and solved AS/400 connectivity and troubleshooted using IBM and Attachmate
Troubleshooted and solved LAN/WAN connectivity issues.
Provided management with updates and resolution on LAN/WAN connectivity issues.
Supported, troubleshooted, and solved RAS and mobile connectivity issues.
Administer user accounts, permissions, profiles, rights, Win NT4.0 and Novell servers.
Third Level Help Desk Support (using Vantive) for NT4.0/9x and RRAS.
Troubleshoot and repair hardware/software on pcs, laptops, printers and servers.
Managed and trained new technicians and users.

03/2000 to 04/2001

SALOMON SMITH BARNEY

System Administrator/PC Support
09/1998 to 02/2000
NT Administration (user accounts, permissions, profiles, etc.), and desktop support.
Windows Server and in-house applications. Create, service, and resolved trouble tickets using SMS, PCAnywhere,
or VNC based on events and inbound calls in a 3500 user network
Error message resolution; debugging and editing Script files.
Build NT Servers, Print Servers and workstations according to SSB specifications.
Maintain and monitor updated service packs, and fixes to NT Servers, and Print Servers.
Project planning and implementing Windows NT 4.0 upgrades, and rollouts.
Coordinated problem solutions with other IT departments and accommodated specific application needs as
determined by departments and projects. Network Troubleshooting including user authentication, remote access,
bottlenecks.

EDUCATION
B.S. Technical Management
DeVry University 2001- Present
High Honors GPA 3.8
National Deans List.
Associate in Applied Science in Computer Science/Information Systems
Middlesex County College, 1997
Officer, Phi Theta Kappa International Honor Society.
High Honors GPA 3.8
National Deans List.
Computer Repair and Communications Technology.
The Cittone Institute 1993
Diploma in Computer Repair.
Certifications:
MCSE (NT), MCP+I, CNA, CCNA, MCSE

TECHNICAL SKILLS
Operating systems: Windows 95-8x, MAC OS X, DOS, UNIX, OS/2.
Application servers: MSSQL, IIS, Lotus Notes, Proxy Server, Cheyenne Arcserve/Backup. Software: Attachmate, Rumba, IBM
AS/400 Clients, Agent, MCAfee/Norton Antivirus, Ghost, ProDrive Image, MS Project, MSOffice Suite (Word, Excel,
PowerPoint, etc.), Visio, Digital Photography.