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CPNI Use
a. WorldNet may use CPNI to protect its rights and property and to protect our
customers and other carriers from fraudulent, abusive or unlawful use of our
services.
b. WorldNet may use CPNI to provide or market service offerings among the
categories of service -- local and interexchange -- to which the customer already
subscribes. If a customer subscribes to only one service category, we will not
share the customer's CPNI without the customer's consent.
c. WorldNet may use CPNI derived from our provision of local exchange or
interexchange service for the provision of CPE and call answering, voice mail or
messaging, voice storage and retrieval services, fax store-and forward, and
protocol conversion, without customer approval.
d. WorldNet does not use CPNI to provide or market service offerings within a
category of service to which the customer does not already subscribe without
customer approval through an "opt-in mechanism", discussed below. However,
WorldNet may use CPNI to: (a) provide inside wiring installation, maintenance
and repair services; and (b) market services formerly known as adjunct-to-basic
services when we provide local service. These services include, but are not
limited to, speed dialing, computer-provided directory assistance, call monitoring,
call tracing, call blocking, call return, repeat dialing, call tracking, call waiting,
caller ill, call forwarding, and certain Centrex features.
e. (E) WorldNet does not use CPNI to identify or track customers that call
competing service providers.
II.
CPNI Approvals
a. WorldNet uses an "opt-in" CPNI customer approval mechanism.
IV.
CPNI Safeguards
a. WorldNet has implemented a system by which the status of a customer's CPNI
approval can be clearly established prior to the use of the CPNI.
b. WorldNet has trained our personnel as to when they are, and are not, authorized to
use CPNI, and has put into place an express disciplinary process in place to deal
with employee failures.
c. WorldNet has implemented a system for maintaining a record of our sales and
marketing campaigns that use customers' CPNI. The record includes a description
of each campaign, the specific CPNI that was used in the campaign, and what
products and services were offered as part of the campaign. WorldNet retains
these records for at least one year.
d. WorldNet has a supervisory-level employee who oversees all matters relating to
CPNI compliance. In addition, a WorldNet officer signs a compliance certificate
on an annual basis stating that the officer has personal knowledge that WorldNet
has established operating procedures adequate to ensure compliance with
applicable CPNI rules. WorldNet will provide a statement accompanying the
Certificate that explains our operating procedures and demonstrates compliance
with the CPNI rules.
V.
VI.
IX.
X.
XI.
have passed after notification to the USSS and the FBI except as in the
following:
a) If WorldNet believes that there is an extraordinarily urgent need to
notify any class of affected customers sooner than otherwise
allowed under the above paragraph of this section, in order to
avoid immediate and irreparable harm, it shall so indicate in its
notification and may proceed to immediately notify its affected
customers only after consultation with the relevant investigating
agency. WorldNet shall cooperate with the relevant investigating
agency's request to minimize any adverse effects of such customer
notification.
b) If the relevant investigating agency determines that public
disclosure or notice to customers would impede or compromise an
ongoing or potential criminal investigation or national security,
such agency may direct WorldNet not to disclose or notify for an
initial period of up to 30 days. Such period may be extended by the
agency as reasonably necessary in the judgment of the agency. If
such direction is given, the agency shall notify WorldNet when it
appears the public disclosure or notice to affected customers will
no longer impede or compromise a criminal investigation or
national security. The agency shall provide in writing its initial
direction to WorldNet, any subsequent extension, and any
notification that notice will no longer impede or compromise a
criminal investigation or national security and such writing shall be
contemporaneously logged on the same reporting facility that
contains records of notifications filed by carriers.
c. Customer Notification. After WorldNet has completed the process of notifying
law enforcement as listed above, it shall notify its customers of a breach of those
customers' CPNI.
d. Recordkeeping. WorldNet will maintain a record, electronically or in some other
manner, of any breaches discovered, notifications made to the USSS and the FBI
as defined in the above section of this manual, and all notifications made to
customers. This record must include, if available:
1.
2.
3.
4.
e. Supersede. This section does not supersede any statute, regulation, order, or
interpretation in any State, except to the extent that such statute, regulation, order,
or interpretation is inconsistent with federal law, and then only to the extent of the
inconsistency.
XII.
Annual Certification
a. WorldNet will certify annually compliance to the CPNI rules. This certification
will be filed with the FCC by March I each year and will be made publicly
available by request.
b. WorldNet's annual certification will be signed by an officer as an agent of the
Company, stating that he/she has personal knowledge the company has
established operating procedures that are adequate to comply with the FCC CPN)
rules.
c. In addition to the annual certification, WorldNet will provide an accompanying
statement explaining how the company's procedures ensure the company is or is
not in compliance with the FCC's CPM rules.
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