Bob Panic: Bob Panic - Solution Architect - Business Applications, Systems Infrastructure & Security

Architecture
Mob: +61 (0) 424 102 603
Email: bobpanic@outlook.com
www.bobpanic.com
Career Summary
Motivated, driven, dynamic and resourceful Solutions Architect who works in a across multiple disciplines
and is focused on developing, designing and delivering highly complex, multi-faceted solutions, SAP
application development, network and data security, mobility and grid communications strategy, ICT
infrastructure frameworks and highly redundant technical designs, best practice solutions architecture
processes and solutions to ensure every element of technology is comprehensively covered for business
solutions.
At SP AusNet I worked on various projects providing extensive and varied application and infrastructure
development projects delivering highly technical expertise in detailing and defining highly technical
solutions and designs for GIS and Mobile Grid Solution Architecture for Smart Meters (connecting 800,000
homes and businesses) and implementation of interfaced ERP SAP solutions and backend communication
network solutions, program capability to manage the Supervisory Control & Data Acquisition (SCADA),
Distribution Management Systems (DMS) and HSM (High Speed Monitoring) and Oracle ERP migration
As the KENO gaming and Point of Sale Infrastructure Solutions Architect for TABCORP, I delivered a detailed
and complex Mobility Strategy and Infrastructure solution design document and technical implementation
for Victoria and Queensland, including 3G and 4G Mobile and local wireless interfaces, local server
infrastructure, network integration and video display for 4000 touchscreens, 9,000 dual TV displays, 1000
Pont of Sale devices, digital signage solutions and integrated gaming systems network server
infrastructure. Keno is currently generating $2 Billion in turnover per annum and is Australia wide.
As the senior Infrastructure solutions architect for Virgin Airlines I delivered a complex infrastructure and
network architecture solution for 2000 touch terminals in all Australian terminals with direct interface into
departure boards and Sabre booking system. Also developed a cloud based mobile interface for Sabre
booking system for wholesale customers (tablets, smartphones). Designed the technical solution for airline
terminal information screens for 12 major airports.
As the key Solutions Architect for Emergency Services Victoria (000) I was directly responsible for all
solution design activities for the ESTA WFM Infrastructure for operations control room (mobile and Radio
dispatch) and Systems Design (Aspect Workforce Management System) and integration into CAD
(Computer Aided Dispatch) sitting across business operations and technology streams.
I am a champion of best practice Data and ICT Systems Security Architecture design including
methodologies like SABSA, ISO 27001 and Standard of Good Practice for Information Security and using
tools like Splunk for Enterprise Security developing and delivering security intelligence platforms that
address SIEM (Security Information and Event Management) with real-time dashboards, reports, incident
response workflows, analytics and correlations. For example at NSW Education and did a considerable
amount of work with security architecture and data surveillance (including cloud solutions) using tools like
Splunk and Tableau. The critical thing about my success in this space has been to ensure that the right
data is identified that contains the information that is needed for queries as the machine data generated
by some systems might not have the specific detail required for streaming surveillance operations

Industry and Skills Summary

Professiona
l Skills

Technology Architecture, Transformational Change Management SME, Portfolio

Manager, Business Enterprise Change Management, Stakeholder & Client
Relationship Management; Strategy Development; Business Enterprise
Architecture; Business Analysis; Transformation & Enterprise Release
Management; Organisational & Technical Operational Change management;
Business Process Engineering; Service Management; ITIL & ITSM Implementation
Methodologies: SABSA, Standard of Good Practice for Information Security, ISO
27001, Agile (5 years) SCRUM Master, Prince 2 (10 years), PMBOK (5 years),
Telstra TDP/Rapid (2 years)

Technical
Skills

ISO 27001, Splunk Enterprise Security, Splunk for SAP, TOGAF, ADKAR, CMDB,
SDLC, Clarity PPM, NET Frameworks 2.0; Oracle FlexCube, Oracle OEM; Oracle
forms, BPR, ITIL, ISO, OBIEE, SAP BI, SAP Payroll, SAP Financials, SAP HR, SAP to
Manfact migration, Oracle Business Information Warehouse (BW), SAP Warehouse

Management (WM), Pronto ERP, Dynamics AX (3.0), Siebel CRM, TRIM Document
Management Systems, PeopleSoft ERP, Oracle ERP, GIS systems, CRM Siebel,
.NET, SQL Server, Oracle, Maximo, Stratus VOS, Websphere, Sales Force, J2EE,
EMC SAN/NAS, Network and server infrastructure, DMZ, VERITAS Clustering, Net
Backup, CAD Systems.
Industry
Experience

Banking, Professional Services; Resources; Energy; Telecommunications;

Insurance; Government; Utilities and Financial Services.

Education
Current in progress:
1999:
1995-1997:
1994:
1991-1993:

Master of Business & Technology (MBT) Program UNSW

Associate Diploma of Information Systems - T.A.F.E
Electronics Sales, Service Management & IT Support Diploma A.I.T.C
Sales & Customer Service Diploma - South Australian Sales Institute
Advanced Certificate in Architectural Drafting - T.A.F.E (Part Time)

Training & Industry Contributions

Clarity Project Management training (Telstra)

RAPID Project Management Methodology Training - RAPID is Telstra's PM methodology based on
PMBOK and Prince2
Integral (SAP R3) Training Telstra project financial system

Key strengths

Key subject matter expert in business systems support modelling and design within TOGAF best
practice
Solid understanding and practical implementation of varied security methodologies including Standard
of Good Practice for Information Security, ISO 27001
Security Architecture commentator who has written a number of whitepapers on IT security, risk
management, planning, disaster recover and general industry commentary
I am a leading consultant on multi million dollar business transformation, change and planning
programmes
I have solid, proven experience in delivering large, complex current and future state views and context
diagrams, data flow diagrams, extensive decision analysis, change impact analysis, business readiness
assessments, stakeholder analysis and readiness, development of future state organisational business
requirements, running extensive planning workshops and development of stakeholder communications
channels and excellent interpersonal and communication skills.
I have proven business analysis and change management experience relating to business process and
core enterprise applications and business process change and business systems support structures.
I have strong problem solving and root cause identification skills and posses effective functional
management style
Attention to detail and able to work to strict deadlines
Flair for harnessing and co-ordinating disparate stakeholder contributions to common goals
High team, proactive and result oriented approach.
Highly developed understanding of business systems in the use of major commercial software and
specialist business systems (Hogan, SabreSonic, Oracle FlexCube, SAP Finance, Primavera, SAP PM and
MM, Oracle ERP Suite, MS Project, Word, Excel etc).
Highly accomplished in oral and written communication and graphical presentation (swim-lanes,
business process flows, context diagrams)
Proven and demonstrated ability to co-ordinate and communicate effectively at all levels of
management including project managers, subcontractors, engineering and site personnel.

Career Overview
Sept 2014 - Current: Technical and Business Applications Solutions Architect Emergency Services
Telecommunications Authority (ESTA) - Victoria
I am directly responsible for leading the ESTA WFM Infrastructure and Systems Design (Aspect Workforce
Management System) and CAD (Computer Aided Dispatch) solution design and architecture sitting across
business and technology streams. I am looking to deliver a highly resilient and redundant (Business
Continuity and DR) technology (infrastructure) solution that not just covers technology but meets business
needs and interfaces into varied ESTA Systems and technologies.

Managed and developed System Solution Architecture, Infrastructure design, Data Architecture and
ESTA Design Principles documents and Templates ensuring CIO and PMO Director support for business
and technical initiatives

Developed and delivered fully integrated Workforce Management System (Aspect WFM) Solution
design and architecture, agreed and approved by the CIO and IT leadership within a tight 8 week
timeframe including Production, DR and Lab environments and associated SQL database
development
Led the deployment activities of VM cloud based solution and managed vendor deployment
Extensive consultancy and business support to business and operation stakeholders on LMS, HRIS,
Computer Aided Dispatch,
I acted as the primary source of business systems and technology solution architecture advice,
guidance, TOGAF process and pest practice solution architecture methodology.
I delivered a number of technical architectural documentation and developed solution architecture
template, data architecture template and conceptual architecture template, design principles and
presented technical workshops to embed new processes and provided technical and architectural
strategic support to the CIO, Program Director, technical Leadership and business stakeholder support

Nov 2013 Aug 2014: SAP Operational Support Blueprint Design Architect SAP SCM, ECC, POS DM, BI,
DW and BPC - API (Priceline)
Delivery overview: working remotely for API, and direct on site, I developed the most complete, end-toend, SAP operational support design document (projected to be a 500 page document) for internal API
technology support teams and support vendors. I have covered highly detailed sections on:

Monitoring and alerting for all SAP API integrated technology systems (48 systems) covering
Manhattan warehousing, IIB (integration bus), BI and reporting

Defined the ASAP development methodology, the use of ChaRM and transport management for
releases and deployments

Solution Manger configuration, monitoring, alerting and operational support for BASIS
Administration with T Code level detail

Operational and functional Support for SAP, 1 st, 2nd and 3rd level support, SAP support team design,
super user service and design

Current and Future State support mapping and gap analysis

Highly detailed service catalogue for all SAP functions

RFQ and RFT documents for the selection of a SAP support vendor with all key support sections
mapped out

Dec 2012 Nov 2013: SAP Systems Solutions Delivery Architect and Technical Cutover - NSW Education
Department
Delivery overview: business analysis, solutions design, SAP systems design and security, Basis admin
best practice design, solution manager process definition, and management of a multi-stream SAP cutover
and release for the multi million dollar LMBR program for Pre-Prod and Production deployments covering:
SAP Schools Finance, TAFE HR & PY, HANA and Master Data Load sequencing for over 2000 schools and 12
TAFE institutes. As the central SME for extensive cutover planning and execution of SAP modules and
environment code migrations including: ECC, BPC, BI, BW, HR and PY. Integration of Splunk Cloud for SAP
and Enterprise Security configuration.

I Located the correct the varied data sources that contained the information that Splunk will be utilise
to explore including SAP Logs, Cisco Router logs, Active Directory Logs etc..

I created a central depository for the location of all data files Splunk needed to index

I defined and identified the specific data files and use Splunk to index the data Transform the data
into results

Report generation and visualisation of Splunk Events to capture security breaches and user activity
monitoring across the SAP landscape

Configuration and installation of Splunk on Windows Server 2000

Configuration of Splunk Cloud POC and import of data sets for operational intelligence activities

The integration of tableau for Splunk data analysis

Jan 2012 Dec 2012: ERP and Airline Systems (Sabre) Solution Architect - Virgin Airlines Australia
Delivery overview: responsible to ensure that the new Virgin booking systems, including the mobility
and GIS solutions of SabreSonic architecture was integrated with IIB SOA solution into Virgin was
implemented effectively into the enterprise from a business process (process design, business needs and
gap mapping, support needs analysis), change & transformation perspective conforming to BABoK best
practice.

I was directly responsible for the design and delivery of business mobility transformation planning and
change management and workforce development management solutions.
I delivered detailed Infrastructure and Network design to support Sabre Airline mainframe based
systems (integration systems) into Virgin Airlines and the delivery of end-user designed systems for
operational staff Australia wide using a blended Mobility and GIS integrated solution
I delivered business process design document for airline booking system on time and within budget

I re-forecast remaining work and resource requirements to achieve requisite scheduled handover of
core SAP Finance and banking modules and integration of SabreSonic via SOA and Web interfaces
I analysed current change processes (strategy, people, process and technology) and recommend
business planning process improvements to Senior Leadership Team.

June 2011 - Jan 2012: Solutions Architect Tabcorp - - $26 Million Program
Delivery overview: KENO Infrastructure 7000 touchscreens, 1000 Pont of Sale devices, digital signage
solutions and integrated gaming systems and mobile (3G) network server infrastructure Solutions
Architect for a highly regulated industry for the $26 Million Keno Victoria implementation Program. Keno is
currently generating $2 Billion in turnover per annum and is Australia wide.
I was responsible for defining infrastructure network solution architecture for 13 streams of program
delivery covering various TABCORP business units; Group Legal, Regulatory & Compliance, Operations,
Governance, Training, Sales, Marketing, Product Development, Systems Integration, Technology, Keno
Program Deployment and VCGR.
Working with senior stakeholders and executive leadership team & management I developed and managed
a highly detailed infrastructure solution design, delivery timeline for both TABCORP and VCGR
(Government body responsible for gaming regulation) managed the PCG (Program Control Group), Vic Keno
Steering Committee, and TCG (Technical Control Group)
May 2009 to June 2011: SAP Solutions Architect Whole of Government Queensland (Department of
Public Works)
Delivery overview: I delivered and embedded SAP B1 (Cloud based SAP Solution and data migration) HR
systems processes, SAP Architecture best practice, delivered key BA artefacts, delivered development and
business process education training of key stakeholders and staff.

I was directly involved in the organising and running of government steering committees, management
of the change process function and process integration into the department.

I delivered business change impact analysis for Core SAP PM and SAP MM Enterprise systems across 30
departments for the maintenance (scheduled and preventative maintenance) of core department
assets across Queensland.
Feb 2007 to May 2009: Smart Meter Network, ERP Applications and Mobility Solution Architect SP
AusNet (via Satyam and CXC Global)
Delivery Overview: I was responsible for the delivery of business analysis and planning, scheduling and
infrastructure and systems technology solution Infrastructure design, including methodology and
architecture standards to the utilities sector in Victoria. I worked on various projects providing extensive
and varied Solution Architecture Services and implementation solutions, program capability to manage the
Supervisory Control & Data Acquisition (SCADA), Distribution Management Systems (DMS) and HSM (High
Speed Monitoring) and SAP ERP integration and migration.

I acted as the lead technical BA and solution architect responsible for cloud SaaS best practice
implementation with Amazon Cloud solution and Private Cloud, co-ordination, development and
provision of highly technical integrated solutions and design specifications within the utilities sector on
the deployment of smart meter technologies, development of mesh communication and IT
infrastructure, SCADA systems integration into DMS and HSM systems

I managed, designed and delivered the technical design for the implementation of an Executive Level
Project Performance Reporting System across all Victorian utilities sector covering: Major Capital
Projects (Smart Meters, poles, substations, SCADA systems, HSM and DMS), Minor Projects and
Sustainment Engineering Projects

Creation and implementation of the Business Needs Management Database.

Project cost control using earned value principles for planning, scoping & budget control.

Maintenance of cash flow projections for $6 Billion of Planned Smart Meter deployments

Develop project cost and schedule performance reports providing analysis and recommendations.

Identification and resolution of project controls procedural deficiencies and improvements.

Maintenance and control of project cost accounts by currency

Dec 1998 to Feb 2007: Global SAP BI Data Architecture and Support Services Risk and Security
solutions - ASIA/Pacific Region - Satyam
Delivery Overview: For 10 years I established and managed a highly innovative offshore business SAP
Architecture project delivery solutions, focused on TOGAF best practice for Satyam for the delivery of
global projects and IT systems Security Solutions for global banking, finance and insurance (NAB, ANZ,
Bank of India, Bank of Singapore, Suncorp, AMP, AXA), Utilities and Heavy Industry clients.
I prototyped the standardised Security Solution Architecture best practice services model in
onshore/offshore EA Services, project support, training and outsourcing model; conducted research;
chaired steering committees, re-framed business cases, developed competitive offer, established business

infrastructure artefacts, created EA support Centre of Excellence; negotiated alliances, meeting 100% of
objectives, exceeding revenue and profit forecasts.
I developed custom Security policies and communication strategies, project governance processes,
engaged stakeholders (2-way) to deepen business process understanding and adoption, I developed varied
transformation management solutions which anticipated and answered business questions and headed off
anxiety, which inspired confidence and demonstrated business process knowledge strategies which led to
a 27% quicker adoption of banking system integration for banking clients.

April 1991 to Feb 1998: SAP Support and Development Lead - IPEX ITG for BHP, Oxiana Group and
Newcrest Mining
Delivery Overview: for almost 8 years I was solely responsible for delivery of SAP support services for
SAP Plant Maintenance (PM), SAP Material Maintenance (MM) and SAP human capital (HR). I Delivered a
number SAP MM integration, readiness and support analysis documents to Oxiana Group, covering
business operations across the state with plant maintenance, scheduling, establishment of standardised
business processes, SAP Maintenance product training across the organisation, implementation definition
and understanding the end to end delivery of minerals from mine to shipping port by rail and road.

Value Added Project Delivery Services Catalogue for Bob Panic

My work history spans over 20 years and during that time I have gained a solid, highly effective working
method that I bring to each and every engagement, the below details some of those key services that I
deliver.

My Service
Identify Key
Stakeholders and
Subject Matter
Experts
Initial discussion
and
definition/scope
discussions.
Strategy
Business Analysis
Solutions Advice

Support design and

Service
Architecture

Business Case
Development

Description

My Output/s and Deliverables

I am a highly approachable,
charismatic, dynamic communicator
who is quick to create lasting, win-win
relationships with all levels of
management and staff
I organise and lead Workshops, Team
meetings, one-on-one meetings,
presentations and initiation discussions

Who's Who Register - Spreadsheet

I provide strategic leadership and

advice on core business processes,
systems and technology
I manage and lead significant Business
Analysis and requirement gathering
work
I am experienced with a number of
technologies, IT and business systems,
I provide agnostic, measured, targeted
and independent advise with clear
business benefits analysis and ROI
advise

Future Directions Recommendation

Paper, Strategy Document

Complex systems need complex

support structures, as a 20 year
veteran who is passionate about
support this is a key deliverable that I
work for with clients. My solutions are
practical, ITIL aligned and best practice
support management solutions that
deliver instant results and embed a
culture of support into an organisation
I spend considerable time with key
business stakeholders to understand
needs, gaps, future requirements and
document and budget those option in
a central document of reference

Support Design Blueprint Document,

Support Strategy, Service Manuals,
Service Catalogues, Service Matrix and
RACI documents, Support Contact
Registers, Central Knowledgebase and
document management processes,
Support Process Mapping, Support Gap
Analysis, ITIL Aligned Support Context
Diagrams.
Business Case, Business Case
Recommendations Paper

Workshop notes and findings are inputs

to Business Cases, Design and blueprint
documents

Context Diagrams, Business Process

Diagrams, Business Process documents
Whitepapers, Direction Papers, Option
Papers, benefits analysis document,
recommendation submissions and
detailed Retune on Investment (ROI)
analysis figures

Design and
Blueprint
Documents

Business Process
Documents

Project
Management and
delivery - PRINCE2
& PMBOK
Project
Management Leadership
Project
Management Governance
Scheduling
Cutover and
Release
Management

Tender and
Contract Services
Development and
Advice

I create, manage and deliver highly

detailed and complex blueprint
documents that cover every aspect of
the business solution providing a
central master document of reference
and ensure that solutions are
developed to specification meeting
business needs
I develop highly detailed Business and
Technology Process documents
ensuring that the knowledge that is in
the heads of key business subject
matter experts is accurately
documented and mapped
I deliver project management services
aligned to Prince2 and PMBOK
standards, I have delivered major
technology projects for NAB, Adecco,
Australia Post, Newcrest Mining, Telstra
and Satyam
Project manage resources, project
support and technical team resources,
as required and as per individual
project arrangements.

Support Design Document, Systems

Solutions Design, Blueprint Documents

Plan and processes developed for

ongoing project governance.

Project Governance Strategy,

Governance Guidelines and Processes
Document,
Master Schedule

I am an accomplished Master
Scheduler and deliver highly detailed
project and cutover schedules
I am a proven Technical Cutover
manager delivering major business
systems for Bendigo Bank, NAB, AXA,
AMP, Bank of India, Singapore Bank,
Satyam, Virgin Airlines, Gold Coast
University Hospital, NSW Education
Department, Sensis (wireless
solutions), Telstra, Australia Post, The
Good Guys and API (Priceline group)
Highly adept ant the creation and
review of RFQ's, RFT's, Contract for
Services, Service Levels, Contracts for
Supply, Procurement Tenders and
Contracts I have delivered significant
contracts for Adecco, PowerCor, API
(Priceline), SP AusNet (Smart meter
Project). My leading accomplishment is
for Satyam where I reviewed the final
500 page, $100 Million Support
Services Contract submission for NAB.

Swimlane Business process documents,

Business Systems Context Documents

Management Dashboards, Gives and

Gets, Schedule, Project Strategy, Project
Plan

Cutover and Release Runsheet and

Project Plans

RFQ's, RFT's,