About [24]7

[24]7, the intuitive consumer experience company, provides software and services that make
it simple for consumers to connect with companies to get things done. [24]7 is a trademark of
24/7 Customer, Inc. [24]7 has one of the largest cloud-based, self-service networks in the
world, managing more than 2.5 billion interactions annually. [24]7's software helps companies
anticipate what consumers want, simplify interactions, and learn from those interactions so
that future experiences get better all the time. [24]7 is based in Campbell, California. For
more information, visit: www.247-inc.com.

About Product Engineering team at [24]7 Inc.

We are building next generation products for Intuitive Customer Experience and Customer
Lifecycle Management. We build products to crunch huge volumes of data to figure out what
our customers want even before they ask; we handle millions of online interactions through
our products and convert potential targets into paying customers for our clients. Our products
are used by Fortune 100 companies.

Opportunity to work on products from the ground up

Unexplored and challenging domain of Customer Lifecycle

Freedom to implement new ideas

Opportunities to innovate and file patents

Open source technologies based technology stack

Implementation of complex analytics algorithms (machine learning, text mining,

clustering, classification, etc)

Building scalable, reliable, high-performing platforms

Immense learning and ownership opportunities

Fast paced and challenging work environment

Focus on result oriented deliveries through innovation

Focus on incremental deliveries, so you see your work live every 1-2 week

Direct interaction with senior management gives you bigger picture of business

We value and encourage individual ownership of deliverables

Opportunity to work with a highly competent team, folks from IITs, NITs and folks
who have worked at organizations like Yahoo, Amazon, Oracle etc
With 10,000+ employees and 9 global delivery centers
Managing over 2.5 B speech self-service, 120M online consumer, and 25M predictive
interactions annually
For clients in North America, Europe, Asia & Australia
20 patents (issued & pending) in innovative customer experience
A $250M+ company

Our Customers/Clients
Technology

Global Multimedia and Creativity Software Solutions Provider

Global IT Security Solutions Provider

Global Technology and Payments Processing Services Co.

Leading Online Price Comparison Service Provider in UK

Telecom

Top 3 Cable and Satellite TV Provider in US

Top 3 Media and Entertainment Co. in US

Top 3 Telco in UK

Top 3 Telco in Australia

Top Telco in India

Banking, Financial Services and Insurance

Top 3 Bank in US

Top 3 International Bank in US

Top 3 Bank in UK

Top 3 Insurance Co. in UK

Fortune 500 Financial Services Co.

Leading Issuers of Visa and MasterCard Credit Cards in US

Retail and Services

Fortune 50 Retailer

Fastest Growing Online Retail Co. in US

Leading Direct, Online Retailer in US

Top 3 Energy Services Provider in UK

Travel, Leisure and Hospitality

Top 3 International Airline in US

Top 3 Online Travel Co. in UK

Leading Resort Group in US

Key themes in online customer experience

Best In Class experiences --Customers expectations of the online experience change rapidly
and are driven by the Best of immersive, personalized predictive experiences they
accumulate across industry verticals
Digital Journeys --84% of existing digital journeys fail to resolve customer sales/ service
requirements
Data and digital metrics --Mining of texted unstructured data channels is untapped key to
making digital interactions work
Traditional website analytics are inadequate

Our Products: Intuitive Experiences in Every Channel

Innovation Labs
We make life simple for consumers to connect with companies to get things done
3 Years since incubation
2 Locations (Bangalore, Silicon Valley)
Millions of Predictive Interactions in Technology, Analytics, Operation.

Work Culture @ Ilabs

Fast paced and challenging work environment

Focus on result oriented deliveries through innovation
Focus on incremental deliveries, so you see your work live every 1-2 week
Direct interaction with senior management gives you bigger picture of business
We value and encourage individual ownership of deliverables
All folks in the team are from good product development backgrounds. Most of them
have working experience in product organizations like Amazon, M$, Yahoo, Oracle
Akamai, Flipkart, Informatica, NetApp etc

[24]7 Ranks in Top 50 on Forbes Americas Most Promising

Companies List
[24]7 is Changing the World of Customer Service by using Big Data and
Prediction to Make Customer Interactions Simple
CAMPBELL, Calif. February 6, 2013 [24]7, the intuitive consumer experience company,
today announced that it is included on Forbes list of Americas Most Promising Companies.
[24]7 ranks 31st on the list of 100 companies. The third annual list recognizes U.S.-based,
high-growth, privately held companies with compelling business models, strong management
teams, notable customers, strategic partners and competitive advantages. The full list is
available online today.
Along with New York-based data firm and partner CB Insights, Forbes stated that the goal was
to create a list of thriving, privately-held businesses across America with bright futures
companies with dazzling prospects to grow and change the world.
[24]7 is revolutionizing the world of customer service. Right now the only emotion customers
have when contacting a company is dread. We are changing all that by making it simple and
easy for customers, said PV Kannan, [24]7 founder and CEO. We believe that Big Data and
prediction are the links to a successful customer experience. We have invested years of
research to develop our Predictive Experience Platform that uses sophisticated models that
leverage data. We have become experts in the science of customer interactions and can
accurately anticipate what customers want and simplify interactions. Companies across the
globe recognize our ability to change the customer experience and drive business results.
[24]7 provides a cloud-based platform and applications that use Big Data and prediction to
make customer interactions intuitive. Customers find it easy to connect with companies to
get things done. Companies see real business results by optimizing revenue, servicing
customers better, and retaining customers longer. For additional background please visit:
www.247-inc.com.

Press Coverage for [24]7 Assist-- 20 Articles so far and counting!

http://www.moneylife.in/business-wire-news/innovative-24]7-visual-speech-poised-as-a-gamechanger-extending-ivr-to-the-mobile-web-on-smartphones/34780.html
Top-Three Global Credit Card Issuer Expects Service to Handle 10 Million Transactions Annually;
Customers Seeing Greater than 80 Percent Adoption, Significant Improvement in Customer
Satisfaction, over 90 Percent Task Completion Rates
Michael Moritz: Why [24]7 Is Poised For Big Things
http://www.siliconbeat.com/2013/01/22/michael-moritz-why-247-is-poised-for-big-things/
Coverage: Computerworld

http://www.computerworld.com.au/article/454392/online_chat_gives_optus_sales_lift/?fp=16&fpid=1
http://www.cio.com.au/article/454392/online_chat_gives_optus_sales_lift/?fp=16&fpid=1
http://www.techworld.com.au/article/454392/online_chat_gives_optus_sales_lift/?fp=16&fpid=1

[24/7] Brings Predictive Analytics to Live Chat Support

CMSWire
http://www.cmswire.com/cms/customer-experience/247-brings-predictive-analytics-to-live-chatsupport-019240.php

Michael Moritz: Why [24]7 is poised for big things

San Jose Mercury News Silicon Beat blog
http://www.siliconbeat.com/2013/01/22/michael-moritz-why-247-is-poised-for-big-things/

[24]7 Releases New Chat Product

Destination CRM
http://www.destinationcrm.com/Articles/CRM-News/Daily-News/%5B24%5D7-Releases-New-ChatProduct-87270.aspx

[24]7 Intros the Next Generation of Chat and Announces first Customers
Opus Research
http://opusresearch.net/wordpress/2013/01/22/247-intros-the-next-generation-of-chat-andannounces-first-customers/

Lenovo and Optus Select [24]7 Assist to Dramatically Improve Customer Chat Experience
Reuters (Marketwire)
www.reuters.com/article/.../idUSnMKW76698a+1c0+MKW2013012...

Lenovo and Optus select [24]7's live chat solution Assist ...

Infotechlead.com
http://infotechlead.com/bpo/lenovo-and-optus-select-247s-live-chat-solution-assist/

Lenovo and Optus Select [24]7 Assist to Dramatically Improve Customer Chat Experience
i4U News, linked to StreetInsider.com (Marketwire)
http://www.streetinsider.com/Press+Releases/Lenovo+and+Optus+Select+
%5B24%5D7+Assist+to+Dramatically+Improve+Customer+Chat+Experience/8020641.html

Lenovo and Optus Select [24]7 Assist to Dramatically Improve Customer Chat Experience
Yahoo Finance
http://finance.yahoo.com/news/lenovo-optus-select-24-7-113000624.html

Consumer experience company, [24]7, launches predictive, live chat solution

Retail Times UK
http://retailtimes.co.uk/consumer-experience-company-247-launches-predictive-live-chat-solution/

Live Chat that Predicts the Intent of Each Customer in Real-time

MyCustomer blog UK
http://www.mycustomer.com/blogs/customer-technology/customer-service-and-technology/live-chatpredicts-intent-each-customer-re

CFO World Australia

http://www.cfoworld.com.au/mediareleases/15600/lenovo-and-optus-select-247-assist-to/
Lenovo and Optus Select [24]7 Assist to Dramatically Improve Customer Chat Experience

PRWire Australia

http://prwire.com.au/pr/34566/lenovo-and-optus-select-24-7-assist-to-dramatically-improvecustomer-chat-experience
CIO Australia
http://www.cio.com.au/mediareleases/15600/lenovo-and-optus-select-247-assist-to/
Computerworld Australia
http://www.computerworld.com.au/mediareleases/15600/lenovo-and-optus-select-247-assist-to/
Techworld Australia
http://www.techworld.com.au/mediareleases/15600/lenovo-and-optus-select-247-assist-to/
24]7 announces new live chat solution, powered by Big Data
MyCustomer.com (distinct from our blog and currently a front page story!)
http://www.mycustomer.com/topic/customer-experience/247-announces-new-live-chat-solutionpowered-big-data/161575
Optus uses live chat to improve customer chat experience
Total Telecom
http://www.totaltele.com/view.aspx?ID=478893&G=3&C=2&Page=0