MOBILITY AT

EMIRATES
ALUMINIUM
Mobilizing the Workforce
Dubai
September 24th 2013

EMAL Today
Power Station
Power

Power

Anodes

Potlines
Hot metal

Fast Facts
780,000T of metal produced
2,600 employees
600 hectare site
4 operational plants & port
300 customers in 45 countries

Cast metal

Casthouse

Port
1

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Carbon Plant

Port

Alumina

Emirates Global Aluminium: tomorrow

Bauxite
SHAHEEN *

EMAL

1.4mT

> 300 customers in

45 countries

DUBAL

1mT

* Pre-Feasibility stage

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Alumina

UAE Downstream
Businesses

The way we work at EMAL is changing . . .

The Old World

The New World

Fixed lines,
wired networks
Keyboards, PCs
and laptops and
phones
Monolithic ERP
Technology-led
IT services

Local offices
Desk bound

Work anywhere,
anytime

Process cycles
measured in
days and weeks

Process cycles
measured in hours
and minutes
3

Printed 29/09/2010 23:49:25

High capacity wireless

networks
Smartphones & tablets
Discrete modular HTML 5
compliant Apps
Consumer-led IT services

Enabled by a transformation in mobile technology

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Evolution of Mobility at EMAL

Focus

2011

2012

2013

2014

R&D

Pilot

Strategic Initiative

Standard Practice

OS Platform

BB 5 6
IOS 5

BB 5 - 7
IOS 5 & 6

BB 5 7 & 10
IOS 5 , 6 & 7
Android

App Platform

3rd party tools

SAP -SUP

SAP-SUP

SAP-SMP

Mobile Device
Manager

Mobileiron

EMAL App Store

App Type

SAP Apps

Afaria ?

Established using MDM

Experimental

Light

Rich

Integrated

Leave approvals
PR / PO approvals
Leave Requests
Leave Approvals
Employee Queries

Realspend
Customer Financial Factsheet
Customer Contacts
ePayment Approvals

Syclo Work Manager,

Inventory Manager,
Service Manager
HCM Mngr Insight

Customised
Apps (on SUP)

EHS Notifications
eRecruitment

eSuggestion Scheme
IT Service Dashboards

BO Mobile Apps

BPC
A3 Dashboards

KPI Dashboards

HTML5 Apps

SAP Fiori

Hybrid Web Container

5

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3rd party Apps

BB 5 7 & 10
IOS 5 , 6 & 7
Android
Windows 8

The mobile application lifecycle

Program Management
Evaluate

Market
scan
Business
need
Deploy to
Sandbox
Test in
Sandbox

Deploy

OK to
depoy

DEV: deploy, create

authorisation role for App in
SAP, link to DEV data, test
QA: copy authorisation role to
QA, link to QA data, test
PROD: assign roles to users,
link to PROD data, test
Handover to rollout team

Rollout

Deliver service
Activate users
Mobile device
provisioning,
issue, collection
Service
activation /
suspension

Support

Service Desk
EA Support
App support
Technical
Support

Security: Technical Architecture, Network Security, Device Security, Access and Authorisations
Enterprise Applications: Configuration, Testing and Support
Technical (BASIS, ABAP, frontend tools): Development, Customisation, Backend Links, Technical
Trouble-Shooting
6

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Infrastructure: Windows Servers, Networks, VPN, Telco Support

Indicative Business Benefits

Quick wins: delivered selected SAP functions to more than 60 iPad and 300 Blackberry
users in 9 months
Improved user acceptance
Improved productivity:
Simpler, more intuitive, graphical, user interface
Ability to capture information and make decisions at the point of action (Plant,
Customer, Supplier, Business Area) without returning to desk
Faster approval process with fewer delays
Reduced dependence on paper forms for data capture and approvals
Improved return on investment in SAP

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Mobile Application
Leave approvals
PR approvals
PO approvals
Payment batch approvals
Incident Notification
eRecruitment
Total savings / month

Estimated Savings
(mandays / month)
6
5
13
1
28
3
56

Managing the Challenges

Technology

Robustness and stability of mobile

platform: personal platform not yet
fully industrialised

Pilot with light Apps

Choose a proven platform
backed by the major vendors

Speed of change in hardware and

software

Define and publish supported

standards
Avoid non-standard
customised solutions
Implement obsolescence plan
Work with established vendors
e.g. SAP. Pass the risk to them.

Increasing diversity of platforms in

use - BYOD

Consider process improvement

Check licencing restrictions
Have access to necessary skills

Backend application may not meet

Mobile App or User requirements

Plan for enhancing backend

application as required

Version control: OS updates can be

applied by users in advance of App
updates outside of corporate
control

Define and publish supported

standards
Restrict through MDM
software

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Standard Apps may not meet user

requirements and may not be
readily modifiable

Managing the Challenges (cont.)

Process
Mobility Program Management

Secure Mobile Architecture

Secure Mobile Operations
Mobile access control

Mobility Projects
Mobility architecture
Mobility Projects
App Evaluation
App Deployment to
PROD (over multiple
environments)

Authorisations
Setup

Security & Access Control

Team
Secure mobile
infrastructure
Mobility security policies
& procedures
Mobility security
architecture
App security,
authorisations & access
control

New Apps /
Requirements

Business Units
App Evaluation
Identification of
candidate Apps

App Evaluation
& Testing

SAP Team
Testing (Evaluation &
Deployment)
Training
User Support
(functionality & data)

User
Access Control
Authorisations

Access Control
Authorisations
Security Policies

Network Team
Junos VPN: patches
& upgrades

Business
requirements
Business case

Mobile Service Continuity

Completed Rollouts

Mobile Devices
& SIM Cards

Mobile Project Delivery

Mobile App Deployment

Deployed Apps
to be Rolled Out

App Functional /
Data Support

Service Desk: Mobility Services

Team
App rollout
User support service coordination
User Communication
Mobile Device issue &
collection
Mobile Device provisioning
(SAP & non-SAP)
Service activation /
suspension
First line BES / MDM support

VPN Service

Mobile Devices
& SIM cards

Telco Team
Telco policies and procedures
Group configuration
Mobile device (inc. SIM)
procurement, inventory
control, repair / replace, billing
Etisalat / du contract
BES/MDM patches & upgrades
Advanced support for BB Server, MDM

Pervasive impact on all IT services

Co-ordinating service delivery

across multiple specialist teams

Sybase Service
Gateway Service
SAP Backend Service

BASIS Team
SAP-Sybase: patches &
upgrades
Gateway Server: patches &
upgrades
SAP Backend Service

Sybase Server
Gateway Server

BES Server
MDM Server

Windows Server Team

For Blackberry, Sybase, Gateway &
MDM Servers:
Server O/S: patches & upgrade
Server hardware upgrade
Backup
Server hardware provisioning

Implement a leading MDM early

Develop a mobile security
architecture
Develop and implement standard
operating procedures for securing
mobile devices, apps and data

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Enforcing corporate security

standards on devices designed for
personal use

Establish clear governance

structure, roles, responsibilities
and communication protocols
Develop and implement standard
operating procedures
Build mobility into existing service
delivery procedures

Managing the Challenges (cont.)

People

Train technical support team

Resource augmentation
Senior management contact and commitment
Work with knowledgeable partner

Shifting ITs mindset:

Mobility is the New
Normal
Same level of service
for users of mobile
apps as users of other
enterprise applications

Co-locate the mobility team and minimise

distractions
Cross-functional training & awareness sessions
Second resources from other teams onto
Mobility initiative
Develop and implement standard operating
procedures

Managing expectations

Quality of local support:

technical and managerial

Develop a clear and achievable plan of action

Communicate the plan and progress
frequently and regularly to management
Proactively notify users and management of
services that are NOT available and why
Use partner to establish direct contact with
global specialists
Learn from other users
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Limited resources with

real technology skills and
practical experience
good resources are rare
and stretched

The Road Ahead for Mobility at EMAL

Industrialisation of Social Media

Mobile access and output becomes an
application standard
New OS, device types & sizes
Inclusion of some MDM functionality in
devices and major OS
Inclusion of Fiori and HTML5 Apps in
SAP SMP

18 36 Months
Mobile Apps to handle complex business
transactions
Convergence of mobile phones and tablets
Consolidation / acquisition of MDM software houses
Industrialisation of mobile platforms
Mobile devices become standard user interface
ERP becomes legacy backend transaction processing
and database server (HANA)
11

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12 18 Months