Requirement Gathering

RD.
020 Business Process Questionnaire

OBM Level I
OBM Level II
OBM Level III
Application
Category
Process Analysis Questions

What is the balancing segment in GL? (This confirms what client wants to
use out of the Accounting Flexfield Structure they have set up.)
Business Intelligence
Financials Intelligence
Not identified
BIS, GL
Financials Setup
Not identified
BIS, GL
Financials Setup
Whats the secondary drill down segment in the Key Accounting Flexfield?
(i.e. cost center) (This confirms what client wants to use out of the
Accounting Flexfield Structure they have set up.)
Not identified
BIS, GL
Reporting
Which BIS reports will be useful to the client? Who was interviewed to
determine this?
Not identified
BIS, GL
Indicators
Which delivered KPIs will be useful to the client? Who was interviewed to
determine this?
Not identified
BIS, GL
Indicators
Are additional KPIs required in order for the Indicators section to be useful
to client? Which users would prefer to see these KPIs?
Not identified
Not identified
BIS, GL
BIS, GL
Indicators
Security
Not identified
BIS, GL
Indicators
Which BIS responsibilities should be able to see which KPIs?

Are any key performance measures related to financial management
currently tracked?
Not identified
BIS, GL
Indicators
If yes, which ones? How are they evaluated? Who receives the results of
these measures?
Not identified
BIS, GL
Reporting
Which natural accounts are classified as Revenue by the client? Validate

against FSGs (Financial Statement Generator) accounts to ensure that
appropriate accounts are included.
What Target, Minimum value and Maximum Value should be set for the
client for each applicable KPI?
Which natural accounts are classified as Expenses by the client? (should

include ALL--variable and fixed) Validate against FSGs (Financial
Statement Generator) accounts to ensure that appropriate accounts are
included.
Not identified
BIS, GL
Reporting
Not identified
BIS, GL
Reporting
Which natural accounts are classified as Current Assets by the client?

Validate against FSGs (Financial Statement Generator) accounts to ensure
that appropriate accounts are included.
Not identified
BIS, GL
Reporting
Which natural accounts are classified as Current Liabilities by the client?

Reporting
Which natural accounts are classified as Variable Costs by the client?

Not identified
BIS, GL
Which natural accounts are classified as Preferred Stock Dividends by the

client? Validate against FSGs (Financial Statement Generator) accounts
to ensure that appropriate accounts are included.
Not identified
BIS, GL
Reporting
Not identified
BIS, GL
Reporting
Human Resources Intelligence
Not identified
Not identified
Not identified
Not identified
BIS, GL
BIS, GL
BIS, GL
BIS
Reporting
Reporting
Financials Setup
HR Setup

Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
BIS
BIS, HR
BIS, HR
BIS, HR
BIS, HR
BIS, HR
BIS, HR
HR Setup
HR Setup
HR Setup
HR Setup
HR Setup
HR Setup
HR Setup

Not identified
Not identified
Not identified
Not identified
BIS, HR
BIS, HR
BIS, HR
BIS, HR
HR Setup
HR Setup
HR Setup
HR Setup
Not identified
BIS, HR
Reporting
Are skills and/or competencies tracked in Oracle?

Are applicants tracked in Oracle?
Is Oracle used for recruiting?
determine this?
Not identified
BIS, HR
Indicators
determine this?
Not identified
BIS, HR
Indicators

Operations Intelligence
Not identified
Not identified
Inventory
Inventory
Inventory
Inventory
BIS, HR
BIS, HR
BIS, INV
BIS, INV
BIS, INV
BIS, INV
Indicators
Security
Operations Setup
Operations Setup
Operations Setup
Operations Setup
Manage Forecasts
MRP
MRP
BIS, Demand
Planning
BIS, MRP
BIS, MRP
Generate
Performance
Measures
Operations Setup
Operations Setup
MRP
BIS, MRP
Operations Setup
How many basic and diluted shares were outstanding per quarter for each
of the last 3 years? Can enter Actuals and Planned numbers as available.
What stock splits have occurred in the last 3 years, or are planned to occur?
262268036.xls
Have any dividends been paid, or are planned to be paid?

What does the client want to use for a default estimated tax rate?
Is Oracle Payroll being used? If not, an interface? With who?
Is the seeded Oracle element Overtime used to track employees OT? If
not, what? Is there more than 1 OT element?
Are HR Budgets set up? (includes rollups and budget types)
Are salary grades set up?
Are jobs set up?
Ensure that security profiles have already been set up.
Are EEO Categories set up? (this is called Job Category in BIS)
Ensure that at least 1 payroll is defined.
Are performance ratings set up in Oracle? Are performance ratings
entered on employees assignments?
Are Categories defined? (INV)
Are Category Sets defined? (INV)
Are ABC Groups defined? (INV)
Are Cycle Counts set up? (INV)
Do you perform multi-dimensional analysis? I.e. forecast accuracy by
product, by region, by customer, by sales rep?
Is the MPS (Master Production Schedule) in Oracle? (MRP)
Are Plan names set up in Oracle? (MRP)
Which Price list will be used for default? (system profile value setting)
Page 1
RD.020 Business Process Questionnaire

OBM Level I
OBM Level II
OBM Level III
Application
Category
MRP
BIS, MRP
Operations Setup
Not identified
BIS, Operations
Intelligence
Reporting
What is the default Percent Discount given to customers?

determine this?
Not identified
BIS, Operations
Intelligence
Indicators
determine this?
Not identified
BIS, Operations
Intelligence
Indicators
Indicators
Not identified
BIS, Operations
Intelligence
Not identified
Order Entry
Planning
Purchasing
BIS, Operations
Intelligence
BIS, OE
BIS, Planning
BIS, PO
Security
Operations Setup
Operations Setup
Operations Setup
Overview Setup
Not identified
BIS
Security
Are Warehouses defined? (OE)

Are Forecast Sets defined? (Planning)
Are Products defined? (PO) (called Commodities in BIS)
Who will use the BIS product? (may not be able to generate a detailed list
at this time)
Overview Setup
Not identified
BIS
Security
Which responsibilities are included in this list? (may not be able to

generate a detailed list at this time)
Overview Setup
Not identified
BIS
Security
How many "key" or super users will there be for BIS? (may not be able to
generate a detailed list at this time)
Overview Setup
Not identified
BIS
Security
Map each intended BIS user to each BIS module(s) and reporting focus
areas to which he/she should have access. (may not be able to generate
a detailed list at this time)
Recognizing that viewing KPIs and Notifications is security-based, which

responsibilities will be needed to allow for appropriate differentiation of what
users can see on their home page? (may not be able to generate a
detailed list at this time)
Overview Setup
Overview Setup
Not identified
Not identified
BIS
BIS
Security
Security
Overview Setup
Not identified
BIS
Maintenance
Will there need to be terminal security for BIS?

What should the ongoing process be to approve and/or enter target values
for each BIS responsibility?
Overview Setup
Not identified
BIS
Maintenance
Who will enter target values in BIS? (may not be able to generate a
detailed list at this time--what type of user/role?)
Overview Setup
Not identified
BIS
Transactions
What is the process for entering target values in BIS? Will new targets be
entered upon request, or at a specific time interval?
Overview Setup
Not identified
BIS
Performance
Overview Setup
Sales Intelligence
Sales Intelligence
Sales Intelligence
Sales Intelligence
Sales Intelligence
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
BIS
BIS, Sales
BIS, Sales
BIS, Sales
BIS, Sales
BIS, Sales
Performance
Sales Setup
Sales Setup
Sales Setup
Sales Setup
Sales Setup
Sales Intelligence
Not identified
BIS, Sales
Reporting
Have Sales Groups been set up?

Have Sales Channels been set up?
Has Interest Type been set up?
Have Customer Names been set up in Oracle?
Have Sales Reps been set up in Oracle?
determine this?
Sales Intelligence
Not identified
BIS, Sales
Indicators
determine this?
Sales Intelligence
Not identified
BIS, Sales
Indicators
Sales Intelligence
Sales Intelligence
Not identified
Not identified
BIS, Sales
BIS, Sales
Indicators
Security
(CI) Customer Interaction

Management
Care Environment Creation
Set up Infrastructure
Service Core
Business

Are there any operations/processes that you want to eliminate for Installed
Base Maintenance

Management
Service Core
Business
Are there any time intensive operations for Installed Base Maintenance that
you wish to streamline.

Management
Service Core
Business

Management
Service Core
Business

Management
Service Core
Business

Management
Service Core
Business

Management
Service Core
Business
How do you track customer/product information for customers with multiple

ship-to and bill-to addresses

Management
Service Core
Business
How much detail do you maintain about your installed base - to what level
do you break down the product information

Management
Service Core
Business

Management
Care Management
Deliver Care
Service Core
Business
Do you group multiple customer/ products into systems for tracking and
service program purposes?

Management
Care Management
Deliver Care
Service Core
Business
Do you have any other types of transfers of equipment from one customer
to another?

Management
Care Management
Deliver Care
Service Core
Business
Do you ship to any Distributors who then re-ship the same products to end
users

Management
Care Management
Deliver Care
Service Core
Business
Do you transfer customer/product information from the distributor to the end

user?
How many users may be accessing and using BIS at one time? How will
this differ at initial rollout compared to three or six months into use?
How many users will likely be accessing and using BIS at one time? How
will this differ at initial rollout compared to three or six months into use?
262268036.xls
Do you Maintain an installed base of customer/product information

How do you audit your Installed Base Information
How do you maintain installed base information about Distributor End
Users?
How do you maintain your Installed Base information
Who has access to your installed base information?
Page 2

OBM Level I
OBM Level II
OBM Level III
Application
Category

Management
Care Management
Deliver Care
Service Core
Business

Management
Care Management
Deliver Care
Service Core
Business

Management
Care Performance Evaluation
Analyze Statistics & Feedback
Customer Support
Business

Management
Customer Support
Metric

Management
Customer Support
Business

Management
Customer Support
Metric

Management
Customer Support
Metric

Management
Customer Support
Business

Management
Customer Support
Business
Are service requests reviewed for product preventive maintenance

schedule changes?

Management
Customer Support
Metric
Are Service Requests/Problem resolutions monitored to determine field

service Tech. Training requirements?

Management
Customer Support
Metric
Are service requests/response times used to evaluate service technician

staffing levels?

Management
Customer Support
Metric
Are service requests/response times used to evaluate service technician

territory assignments?
Report Care Performance
Customer
Intelligence
Metric
Reporting

Management
262268036.xls

How do you receive the information about distributor sales:
How is this maintained - do you maintain end user information?
Are Customer Satisfaction Surveys performed in-house, or by 3rd Party
Orgs?
Are Customer Satisfaction surveys utilized?
Are service requests reviewed for product improvement?
Are Service requests monitored to determine end-user training needs?
Are service requests monitored to improve service responses?
Are service requests reviewed for new product development?
What analysis needs are there? By whom?

What reporting needs are there? By whom?

Management
Customer
Intelligence

Management
Perform Care Management
Deliver Care
Customer Support
Business

Management
Deliver Care
Customer Support
Business
Describe the call flow that is used in the present service process
Do you create customer invoices based on service request fulfillment
information
Do you record material and miscellaneous expenses in fulfillment of service
requests

Management
Deliver Care
Customer
Support/Field
Service/Mobile Field
Service
Business

Management
Set up Administration
Customer Support
Business
Do you search the database to review if similar requests have been

previously received and use this information to help in the resolution of the
problem?

Management
Customer Support
Business
How do the selling and ordering Orgs interface with the service Orgs? Are
they the same?

Management
Customer Support
Reporting
How does the selling Org know what products have been sold to whom,
and/or are being serviced today?

Management
Customer Support
Reporting

Management
Customer Support
Reporting

Management
Customer Support
Business

Management
Customer Support
Business

Management
Customer Support
Do you have a need to know how many Open Service Requests exist for
Business / Reporting this customer?

Management
Customer Support
Do you have a need to know if one (or more) existing Service Requests is
Business / Reporting Open for the problem being discussed?

Management
Customer Support
Business

Management
Customer Support
Business

Management
Customer Support
Reporting

Management
Customer Support
Business

Management
Customer Support
Business

Management
Customer Support
Reporting

Management
Interaction History
Reporting

Management
Customer Support
Reporting

Management
Set Up Infrastructure
Depot Repair
Business

Management
Customer Support
Business
Are subsequent calls related to the service request assigned to the same or
different Tech/rep?

Management
Customer Support
Business
How are incoming contacts acknowledged to customers?( Call # / email/notifications/ letter/postcard/phone call).
How is information passed from the selling Org. to the Service Org.
How many service requests /month are received?
Are Customers ranked and/or classified according to importance?
Are scripts used to guide call center personnel through the informationgathering process for service requests??
Does the customer have access to self-service support? Fax-back? Web

Access?
How are incoming calls handled during off hours?
How do you classify the service request types? (Service and Repair /
Preventive Maintenance/installation/ End-user training)
What criteria is used for ranking/classification?
What days/hours is the Call-center staffed?
What is the general duration of each call?
What is the percentage of each type of call received?
What Types of calls do you get? Requests for Action? Requests for
Information?
What types of customer returns do you have?
Page 3

OBM Level I
262268036.xls
OBM Level II
OBM Level III
Application
Category

Are you able to create links between service requests - for example: to link
service requests for the same problem or to link service requests so that a
detailed description used on one can be linked to a new request?

Management
Care Management
Deliver Care
Customer Support
Business

Management
Care Management
Deliver Care
Customer Support
Business

Management
Care Management
Deliver Care
Customer Support
Reporting

Management
Care Management
Deliver Care
Customer Support
If the call is for help in solving a problem, how does the problem resolution
Business / Reporting process work? What is the result of each call?

Management
Care Management
Determine Care
Customer Support
Reporting

Management
Care Management
Determine Care
Customer Support
Business

Management
Care Management
Determine Care
Customer Support
Reporting

Management
Care Management
Determine Care
Customer Support
Business

Management
Care Management
Determine Care
Customer Support
Business

Management
Care Management
Determine Care
Customer Support
Business

Management
Care Management
Determine Care
Customer Support
Business

Management
Care Management
Identify Care
Customer Support
Business

Management
Care Management
Identify Care
Customer Support
Business

Management
Care Management
Identify Care
Customer Support
Business
How are callers identified? By Customer name/Customer number/or

Contact Name?

Management
Care Management
Identify Care
Customer Support
Business
How does the Customer give key identifiers to identify themselves to you?
What information is given?

Management
Care Management
Identify Care
Customer Support
Business

Management
Care Management
Identify Care
Customer Support
Business

Management
Care Management
Identify Care
Customer
Support/iSupport/Fi
Business
eld Service

Management
Care Management
Track & Close Care Request
Depot Repair
Business

Management
Care Management
Customer Support
Business

Management
Care Management
Field Service
Business
If Reps/techs are dispatched, how do they record their activity and

expenses?

Management
Customer Support
Reporting
How would you like to see visibility about how you perform for your
customer.?

Management
Customer Support
Business
(CS) Customer Service
Service Evaluation - (CSS07)
Analyze Service Performance

Measurements
Service
Business
How do you audit information about your service programs?
Analyze Customer Feedback Data
Customer
Intelligence
Metric
How do you measure Customer Satisfaction?
Analyze Customer Feedback Data
Customer
Intelligence
Metric
How satisfied are your customers with your Services today?
Analyze Field Engineer Utilization

Rate
Field Service
Metric
How do you estimate the costs for a field technical onsite visit?
Analyze Product Performance Data
Mobile
Business
Do you track replacement of items at customer premises - swap

customer/parts serial numbers, etc.


Analyze Product Performance Data

Identify and Size Revenue
Field Service
ALL
Metric
Reporting
Is the reason for failure and remedial action recorded

How is revenue recognized?
Determine and Report Service

Measure Variances
Service Intelligence Reporting
Where in your accounting cycle do you run standard reports for Service

Measure Variances
Are Service reports standard across multiple Sets of Books, for example,
subsidiaries?

Measure Variances
Are Service reports standard across multiple levels within a set of books,
i.e. divisions?

Measure Variances
Do some of these Service reports belong in a report set - always being run
together?

Measure Variances
Do the separate business units run their own Service reports

Measure Variances
ALL
Reporting
Do you provide a Key of content/information somewhere on the Service

reports

Measure Variances
ALL
Reporting
How do you update a Service report distribution list?

Measure Variances
ALL
Reporting
How long does it take to update a Service report distribution list?
Analyze Field Engineer Utilization

Rate
Field Service
Business
How many visits are made by Field Engineers in a day
Do you record detailed descriptions of the customers reported problem?

How do you track the services already provided under the
contract/warranty?
Are previous service requests/resolutions looked up?

Do customers have access to the knowledge base?
How do know the level of service to give them?
Is customer access to the Knowledge base included as part of the Service
contract?
Is customers' access to the knowledge base limited or full?
Is customers' access to the knowledge base restricted to certain customers,
or unrestricted and available to all?
Which departments/individuals have access to the knowledge base?
Do you enter specific product information when you enter a service
request?
Do you now know which products are installed at your customers sites?
Will callers also be identified by product in the Installed Base?

How does a Customer know how to contact you?
What methods are available to Customers to contact the Company? (Phone
/ Fax / Website / Mail)
Describe the Customer return process. What is tracked?
How do you maintain your data about customer service requests
What type of paperwork is produced? Must it be paper?
Page 4

OBM Level II
OBM Level III
Application
Category

Measure Variances
ALL
Reporting
Is the process to update a Service report distribution list documented?

Measure Variances
ALL
Reporting
Is there any requirement for on-line (soft copy) distribution and/or remote
location printing for Service reports

Measure Variances
Is there any Service reporting requirements that your current reports do not
meet?

Measure Variances
All
Reporting
What account codes and/or descriptions are required on Service reports?

Measure Variances
Customer
Intelligence
Reporting
What are the Strengths? Weaknesses?

Measure Variances
What are your Service reporting requirements with respect to summary vs

detailed formats.

Measurements
Customer
Intelligence
Reporting
What business performance statistics do you monitor for Service

Measure Variances
All
Reporting
What is the criteria for determining who should get a copy of the Service
reports?

Measure Variances
What reports do you currently generate to meet your Service reporting

requirements

Measure Variances
What Service reports are grouped together on a regular basis and printed in
one print run?

Measure Variances
ALL
Reporting
What type of printers do you run Service Reports on? Where are they
located?

Measure Variances
All
Reporting
Who performs the tasks associated with updating a Service report

distribution list?

Measure Variances
ALL
Reporting
Who receives a copy of the Service Reports?

Measurements
Customer
Intelligence
Business
What analysis needs are there? By whom?

Measure Variances
Customer
Intelligence
Reporting
What reporting needs are there? By whom?

Service Fulfillment - (CSS02)

Analyze Benchmark
Manage Schedules and Capacity
Field Service
Depot Repair
Business
Business
Do you estimate time to arrival for Field Service Technicians going from job
to job
Do you Perform " Depot Repair"
Assign Requests
Depot Repair
Business
Are Depot Repair Work orders assigned to Technicians based on their skill
levels?
Field Service
Business
Are Field Engineers available on stand-by, if so when can they be

dispatched
Assign Requests
Field Service
Business
Are Field Engineers given a days schedule or are they assigned a new job
after completion of the previous



Set Appointments
Track Service Plan
Prioritize Requests
Field Service
Field Service
Field Service
Mobile
Field Service
Field Service
Metric
Business
Reporting
Business
Business
Business
Are Field Engineer's vacation, training and other non-availability recorded

Are preventative maintenance visits automatically scheduled
Are repeat visits soon after an installation or repair monitored
Are there any seasonal or other fluctuations in the number of visits
Are there standard times for types of work or call symptoms
Are they assigned repair jobs by System or Product?



Mobile
Mobile
Mobile
Business
Business
Business
Can a Field Engineer be working on more than one job concurrently when
on a customer site
Can a Field Engineer do installations as well as repairs
Can a Field Engineer do preventative maintenance



Prioritize Requests
Track Service Plan
Assign Requests
Mobile, Pricing
Field Service
Field Service
Field Service
Business
Validation
Business
Business
Can a Field Engineer do work on a Time and Materials basis where there is
no Service Contract
Can all these types of work be handled by a Field Engineer
Can Field Engineers be taken off low priority jobs
Can the customer specify which Field Engineer will be sent
Prioritize Requests
Field Service
Business
Describe the Dispatch rules: Request Priority/ First come-First

served/Customer ranking



Field Service
Field Service
Business
Business
Do Field Engineers work rosters or shift patterns if so how are they defined
Do some jobs require more than one person and/or skill set


Prioritize Requests
Track Service Plan
Prioritize Requests
Field Service
Field Service
Field Service
Business
Business
Business
Do you assign field engineers to handle specific problems or customers?

Do you capture engineer time for specific service requests
Do you group field engineers together based on skill and ability?



Track Service Plan
Mobile
Field Service
Business
Reporting
Does communications have to be proactive/real-time or will the Field

Engineer connect when it is convenient
Does the Field Engineer have to record time of arrival on site


Track Service Plan

Prioritize Requests
Field Service
Field Service
Field Service
Mobile
Metric
Business
Business
Business
Does the Field Engineer update the time required for the job, thus amending
likely availability for the next job
Does the work time allowed vary according to skill level
How is the call-intake/dispatch/planning department organized
How many calls will a Field Engineer handle in an average day
Mobile
Metric
How much time does a Field Engineer spend travelling in an average day
Set Appointments
Field Service
Business
If a job is recorded as uncompleted is it automatically assigned to the same

Field Engineer the next day as his first job



Prioritize Requests
Mobile
Field Service
Reporting
Business
If contractors are not to be part of the system how will work be dispatched
and progress recorded
If yes, how are engineers assigned to specific service requests?
OBM Level I
262268036.xls
Page 5
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category


Track Service Plan

Track Service Plan
Track Service Plan
Track Service Plan
Field Service
Field Service
Field Service
Field Service
Business / Reporting
Validation
Metric
Metric
Is accurate data available for use by the optimization rules e.g. mileages,
costs
Is performance against contractual conditions measured
Is performance of actuals v standard times analyzed
Is the actual time spent on the job recorded


Set Appointments
Track Service Plan
Field Service
Field Service
Business
Validation
Is the Field Engineer given information as to how to get access to the

premises and contact information
Is the mean time between failures monitored
Track Service Plan
Field Service
Business
Is the number of "trivial" visits to a customer or account measured can this

result in a customer billing
Track Service Plan
Field Service
Metric
Is the time to respond and time to fix measured, can failure to comply with
contractual conditions result in penalty payments
Assign Requests
Field Service
Business
What are the constraints that can be over-ruled in scheduling Field

Engineers


Assign Requests
Field Service
Field Service
Mobile
Business
Business
Business
What are the constraints that MUST be matched in scheduling Field

Engineers
What are the rules for continuing to work after normal end of day
What is the duration of an average field service visit
Field Service
Business
What is the escalation process if response to requests exceeds set times



Assign Requests
Field Service
Field Service
Business
Business
What percentage of jobs require more than one Field Engineer to attend
What preferences/rules are used in scheduling Field Engineers
Service Fulfillment (CSS02)
Assign Requests
Field Service
Business
What type of Communication will be used to notify Field service reps and
Sales Persons of Service requests and Other Customer interactions? Via
workflow or E-mail / Notifications?
Service Fulfillment (CSS02)
Prioritize Requests
Field Service
Metric
Which of the above types of work uses most of the Field Engineers time
Defect Resolution (CSS03)
Deliver Repaired Products
Customer Support
Business
Do you send replacement parts (in lieu of sending a technician)?

Defect Resolution (CSS03)
Query Problems in Knowledge Base

Field Service
Mobile
Business
Business
Does the Field Engineer have access to the units service/repair history
Are Service Techs/Reps dispatched? Describe the Process.
Customer Service Administration

(CSS01)
Define and Maintain Service

Infrastructure and Deployment
Mobile
Business
Are all Field Engineers computer literate

(CSS01)

Customer Support
Business
Are any changes planned?

(CSS01)

Mobile
Business
Are the field service reps "billed out" by skill level? How Many? (of each)

(CSS01)

Customer Support
Business
Are the field service reps "Graded" by skill level?

(CSS01)

Customer Support
Business
Are the service reps "Billed out" by skill level?

(CSS01)

Customer Support
Business
Are the service reps "Graded" by skill level?

(CSS01)

ALL
Business
Are there any processes that you would like to eliminate?

(CSS01)

Mobile
Business
Are there IT resources identified to support Field Engineers

(CSS01)

Mobile
Business
Are your Field Service Techs/Engineers graded by skill level?

(CSS01)

Customer Support
Business
Are your Service Orgs cost or profit centers?

(CSS01)

Sales products
Business
By what means are Products and Services sold? What are the order-taking
requirements?
Do you have any idea of the order volumes?

(CSS01)

Field Service
Business
Can refurbished parts be used for repairs

(CSS01)

Field Service
Business
Can repairs be made by replacement

(CSS01)

Field Service
Business
Can the Field Engineer get parts couriered to site

(CSS01)

Field Service
Business
Can units being serviced or repaired be mobile with a "one-time" address

e.g. truck

(CSS01)

Depot Repair
Business
Do you create invoices for your repair services?

(CSS01)

Field Service
Do customers hold stocks of spares, if so who owns them and when are
Business / Reporting they billed

(CSS01)

Field Service
Business

(CSS01)

Field Service
Business / Reporting Do unit locations have to be recorded within an address for a large site

(CSS01)

Depot Repair
Business
Do you bill for expensed items when performing repair services?

(CSS01)

Depot Repair
Business
Do you bill for labor when you perform repair services?

(CSS01)

Depot Repair
Business
Do you charge customers for repairs based on product attributes/qualities?

(CSS01)

Service Contracts
Business
Do you charge customers for repairs that are out of warranty?
Do refurbished parts have a "life" (counter value" which has to be

considered when sold or used in a subsequent repair
Page 6
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

(CSS01)

Depot Repair
Business
Do you create separate repair lines for each item with a different serial
number?

(CSS01)

Depot Repair
Business
Do you create work orders in order to track time and materials against
customer repairs?

(CSS01)

Customer Support
Business
Do you have a written" Knowledge base" of known problems and fixes?

(CSS01)

Customer
Support/Depot
Repair
Business
Do you maintain separate price lists for your service billings?

(CSS01)

Depot Repair
Metric
Do you track items by serial number when they are received back for repair?

(CSS01)

Depot Repair
Metric
Do you track repair jobs through the manufacturing repair process?

(CSS01)

Field Service
Business
Does the Field Engineer carry with him a stock of spare parts

(CSS01)

Field Service
Business
Does the Field Engineer requisition for consumable items

(CSS01)

Customer Support
Business
How are adjustments to closed periods for Service Handled

(CSS01)

Customer Support
Business
How are Service reps paid? Salary? Exempt/non-exempt? Hourly? %

Billing?

(CSS01)

Mobile
Security
How do Field Engineers connect with the existing service system

(CSS01)

Customer Support
Business
How do they interact (connect)with your service system today?

(CSS01)

Customer Support
Business
How do you envision it in the future? (Same/ different)

(CSS01)

Customer Support
Business
How do you maintain information regarding customer returns?

(CSS01)

Customer Support
Business
How do you open/close an accounting period for Service Requests

(CSS01)

Field Service
Business
How does his stock of spares get replaced

(CSS01)

Field Service
Business / Reporting How does the "counter" information on a product get updated

(CSS01)

Customer Support
Business
How long does it take to open/close an accounting period for Service

Requests

(CSS01)

Customer Support
Business
How many Service Call Centers do you operate?

(CSS01)

Mobile
Business
How will Field Engineers laptops be repaired or replaced

(CSS01)

Mobile
Business
How will Field Engineers palm devices be repaired or replaced

(CSS01)

Mobile
Business
How will new releases of software be issued to Field Engineers

(CSS01)

Inventory
Business
Identify and note all AssembleTo Order (ATO) items on the Item master

(CSS01)

Inventory
Business
Identify and note all Configurable items on the Item master.

(CSS01)

Field Service
Validation
Is address and location information accurate and complete

(CSS01)

Customer Support
Business
Is closing an accounting period for Service Requests a hard or a soft close

(CSS01)

Field Service
Business
Is the RMA process documented?

(CSS01)

Customer Support
Business
Is the schedule to open/close an accounting period for Service Requests

documented

(CSS01)

Customer Support
Business
What are the expected gains to be derived from the change(s)?

(CSS01)

Field Service
Business
What are your Service Engineer Territories?

(CSS01)

Mobile
Security
What communication/network structure is preferred to connect Field

Engineers laptops to central server

(CSS01)

Customer Support
Business
What types of products and service offerings do you have today?

(CSS01)

Depot Repair
Business
Who maintains the information regarding Depot Repair- eg. The RMA
process?

(CSS01)

Mobile
Business
Will Field Engineers be able to keep personal data (phone numbers, to dos
etc.) on their laptops

(CSS01)

Mobile
Business
Will Field Engineers be able to keep personal data (phone numbers, to dos
etc.) on their palm devices

(CSS01)

CRM Foundation
Business
Will word-processing documents, invoices, spreadsheets, etc. be attached

to Service records for view by system users?

(CSS01)
Define and Manage Service

Organization
Field
Service/Customer
Support
Business
Create a chart linking the Service Jobs to the Service groups

(CSS01)

Organization
Field
Service/Customer
Support
Business
Define the Service Groups (roles: products serviced, customers assigned,

area covered, etc.) within each department in your Service Organization
Page 7

OBM Level I
262268036.xls
OBM Level II
OBM Level III
Application
Category

(CSS01)

Organization
Field
Service/Customer
Support
Business
What are the Service Jobs (tasks) within your Organization

(CSS01)

Organization
Customer Support
Business
What types of Customer interaction methods will you/do you use?

(CSS01)
Define Service Delivery Strategy
Mobile
Business
Are Field Engineers "graded" by skill type and/or level

(CSS01)
Depot Repair
Business
Are Sales Leads used for Depot repair lead generation?

(CSS01)
Customer Support
Business
Are Sales Leads used for Service Contract lead generation?

(CSS01)
Customer Support
Business
Are service requests used for lead generation?

(CSS01)
Mobile
Business
Are Service Techs/Reps dispatched? Describe the Process.

(CSS01)
Installed Base
Business
Are there Package deals?

(CSS01)
Service/ OE / Inv /
BOM
Business
Are there product Configuration requirements?

(CSS01)
Contracts
Business
Are your service events Time-based or Counter-based ?

(CSS01)
Installed Base
Reporting
At what level(s) do you track the product? orderable product vs.

component? Serial Numbers? Revisions? Upgrades?

(CSS01)
Field Service
Business
Can a Field Engineer bring back a part for refurbishment

(CSS01)
Field Service
Business
Can a Field Engineer issue a quote on-site for a Time and Material repair

(CSS01)
Field Service
Business
Can a Field Engineer issue an invoice for work done on-site

(CSS01)
Field Service
Business
Can a Field Engineer raise a service contract

(CSS01)
Order Management
Business
Can Services be sold with the Product?

(CSS01)
Contracts
Business
Define all Service Programs, including Duration.

(CSS01)
Installed Base
Business
Determine any additional Order transaction types that will be used. (Loaned:
Loaner unit shipped. Advance Exchange: Replacement Shipped.)

(CSS01)
Inventory
Business
Determine which products on your Item Master are serviceable and note
them.

(CSS01)
Mobile
Business
Do Field Engineers have access to technical information and knowledge

based tools for resolving problems

(CSS01)
Depot Repair
Business
Do Upgrades and Replacements inherit support services from existing

products?

(CSS01)
Field Service
Business
Do you offer services based on local time zone (at your customer's location
- i.e. CA) or based on your time zone (the dispatch facility location - i.e.
NY)?

(CSS01)
Depot Repair
Business
Do you Service only those products that you sell, or other products as well?

(CSS01)
Depot Repair
Business
Do you use third party Service providers for specialized services?

(CSS01)
Field Service
Reporting
Does the Field Engineer record changes in product configuration e.g.

addition of new options and serial no.

(CSS01)
Order Capture
Business
For how long Are quotes valid?

(CSS01)
Mobile
Business
How are Field techs/Reps Dispatched?

(CSS01)
Order Management
How often (%) are Services sold after the Product has already been
Business / Reporting delivered/installed?

(CSS01)
Order Management
Business / Reporting How often (%) are Services sold with the Product?

(CSS01)
Service Contracts
Business
If Applicable, are your Contracts based on Unit operating Time or action

Counts?

(CSS01)
Mobile
Validation
If Field Engineer territories are allocated according to fixed rules, what are
they

(CSS01)
Depot Repair
Business
If you service other products, how do you define and track them?

(CSS01)
Service Intelligence Business
Is the Installed Base used for sales prospecting?

(CSS01)
Depot Repair
Business
Prepare a list of Repair Diagnoses Codes to be used to describe standard

repairs. (Ex: Broken, Burnt, Shorted. Worn,etc. )

(CSS01)
Depot Repair
Business
Prepare a list of Repair Reject Reasons to be used to explain why a repair

was not performed. (Ex: OBS: Obsolete: Unit is Obsolete. REPL:
Replace,DoNot Repair.HICOST: Cost is too high. LOCOST:Cost estimate is
too low.

(CSS01)
Mobile
Prepare a list of Territories to be used when managing your service

Business / Reporting Personnel

(CSS01)
Contracts/Installed
Base
Business
What Counter-based events do you use?
Page 8
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

(CSS01)
Depot Repair
Business
What are the diagnosis codes you use?

(CSS01)
Mobile
Business
What are the dispatch Support Levels you will use. Ex: Level I,Level II,
Level III,Master Tech, Trainee, etc.

(CSS01)
Order Capture
Business
What are the Standard Terms and Conditions for normal item quotes.

(CSS01)
Depot Repair
Business
What are the Repair Statuses you use?

(CSS01)
Customer Support
Business
What are the Timezones your company operates in?

(CSS01)
Customer Support
Business
What are the workflows that are used in your service processes?

(CSS01)
Customer Support
Business
What are your Service Request Action Types

(CSS01)
Customer Support
Business
What are your Service Request severity codes

(CSS01)
Depot Repair
Business
What are your Depot Repair Processes?

(CSS01)
Contracts
Business
What are your Labor coverage amounts for service Coverages.
Business
What are your Labor Billing Rates?

(CSS01)
Customer
Support/Depot
Repair

(CSS01)
Contracts
Business
What are your Material coverage dollar amounts for service Coverages.

(CSS01)
Contracts
Business
What are your Service Coverage days of the week and hours.

(CSS01)
Customer
Support/Depot
Repair
Business
What Billing types do you use?

(CSS01)
Contracts
Business
What is the Expense dollar amounts for service Coverages.

(CSS01)
Contracts
Business
What is the frequency, duration, time, and tolerance of all events that occur
in your service process.

(CSS01)
Field Service
Business
What other information does the Field Engineer require to have for the
product

(CSS01)
Contracts
Business
What Time-based events do you use?

(CSS01)
Customer
Support/Depot
Repair
Business
What Transaction Bill types do you use?

(CSS01)
Customer
Support/Depot
Repair
Business
What Transaction Groups do you use?

(CSS01)
Depot Repair
Business
When is Replacement a better solution than Repair?

(CSS01)
Depot Repair
Business
Which types of Services require Depot Repair?

(CSS01)
Order Capture
Business
Who/what determines pricing/discounts granted on quotes?

(CSS01)

Customer Support
Business
Are there any processes you would like to eliminate

(CSS01)

Customer Support
Business
Are there any time intensive processes with maintaining your service
program information that you would like to automate.

(CSS01)

Web Customers
Business
Does your Company have an Interactive website?

(CSS01)

Contracts
Business
How do you audit your information for expiring service programs?

(CSS01)

Customer Support
Business
How do you maintain information about your service programs (different

service options?)

(CSS01)

Customer Support
Business
Is a Call Center utilized to receive all incoming Calls?

(CSS01)

Mobile
Validation
What system is the source of information for Mobile Field Service, if Oracle
Service being used what release will be running

(CSS01)

Customer Support
Business
What type of service related training is given to Call center personnel?

(CSS01)

Web Customers
Business
Will your customers be able to log service requests through the Website?

(CSS01)

Organization
Mobile
Business
Are the field service reps assigned by System or Product?

(CSS01)

Organization
Mobile
Business
Are the field service reps Assigned to Customers?

(CSS01)

Organization
Mobile
Business
Are the field service reps Assigned to Territories?

(CSS01)

Organization
Customer Support
Business
Are the service reps all employees, or are some Contractors?

(CSS01)

Organization
Service
Business
Are the service reps assigned by System or Product?

(CSS01)

Organization
Customer Support
Business
Are the service reps Assigned to Customers?
Page 9

OBM Level I
OBM Level II
OBM Level III
Application
Category

(CSS01)

Organization
Field Service
Business
Are the service reps Assigned to Territories?

Organization
Field
Service/Customer
Support
Business
Are they all employees, or are some Contractors?

(CSS01)

Organization
Field
Service/Customer
Support
Business
Are they on some type of "incentive" plan?"

(CSS01)

Organization
Customer Support
Business
Associate the employee positions within your company to the Service Jobs.

(CSS01)

Organization
Customer Support
Business
Create a chart associating the Support Levels to the employees in your

service orgs, if applicable. (Ex: J Jones-Trainee. R. Brown-Master Tech)

(CSS01)

Organization
Customer Support
Business
Do other departments receive copies of those quotes? Which ones?

(CSS01)

Organization
Depot Repair
Business
Do you have Depot Repair Technicians?

(CSS01)

Organization
Depot Repair
Business
Do your Depot Repair Techs specialize?(Task/ Type of equipment)

(CSS01)

Organization
Mobile
Business
Do your Field Service Reps specialize?(Task/ Type of equipment)

(CSS01)

Organization
Mobile
Business
How many contractors are used as Field Engineers

(CSS01)

Organization
Mobile
Business
How many people are there in each of these roles

(CSS01)

Organization
Customer Care
Business
How many people staff your call centers?

(CSS01)

Organization
Customer Support
Business
How many Service Orgs. do you operate?

(CSS01)

Organization
Customer Support
Business
Is the Sales department/Sales rep assigned to the customer notified of a

Service request?

(CSS01)

Organization
Customer Care
Business
What skills do the people staffing your call center have? (Product
Knowledge/sales skills. etc.).

(CSS01)

Organization
Customer Support
Business
What business functions do you consider to be within the Service Org. and
how are you operating today,by business entity?

(CSS01)

Organization
Field
Service/Customer
Support
Business
What types of people do you have in your Service organization? (Homebased/ Dispatched)

(CSS01)

Organization
Customer Support
Business
Which Departments follow-up on service Requests after they have been

closed?

(CSS01)

Organization
Service Contracts
Business
Which Departments Market and sell Service Contracts?

(CSS01)

Organization
Customer Support
Business
Which Departments receive and enter Service Requests?

(CSS01)

Organization
Customer Support
Business
Which departments within your Organization prepare and issue quotes to

existing Customers?

(CSS01)

Organization
Customer Support
Business
Who performs the tasks associated with opening/closing an accounting

period for Service Requests

(CSS01)

Organization
Contracts
Business
Who performs the tasks related to your service billing?

(CSS01)
Determine Service Programs and

warranty Terms and Conditions that
Apply
Service Contracts
Business
Are any of your service contracts based on the number of service incidents
used by a customer during the contract period?

(CSS01)

Apply
Service Contracts
Business
Are any of your service contracts based on unit operating hours or other
units of measure?

(CSS01)

Apply
Service Contracts
Business
Are any of your warranties/service contracts based on unit operating hours

or other units of measure?

(CSS01)
Create Warranties and Service

Programs to represent various
Support Services to be provided to
Customers
Service Contracts
Business
Are discounts applied if contracts are renewed prior to expiration?

(CSS01)

Apply
Field Service
Business
Are fixed times for arrival of Field Engineer negotiated with the customer

(CSS01)

Apply
Service Contracts
Business
Are Service Contracts specific to customers or customer products, or either?

(CSS01)

Apply
Installed Base
Business
Are the levels of service different for warranty service and paid services?

(CSS01)

Apply
Service Contracts
Business
Are there any special service programs / warranties in place to cover some
known defects/problems?

(CSS01)

Apply
Customer
Support/Field
Service
Business
Are there source Priorities? Units your company sold ahead of competitor
units?
262268036.xls

(CSS01)
Page 10

OBM Level II
OBM Level III
Application
Category

(CSS01)

Customers
Customer
Support/Field
Service
Business
Are your Service Charges calculated by Parts+ Labor, or are they a fixed
price based on the unit to be repaired?

(CSS01)

Apply
Service Contracts
Business
Define any Service Starting Delays for all service programs and warranties,
if applicable.

(CSS01)

Apply
Field Service,
Service Contracts
Business
Do contracts give guaranteed response times

(CSS01)

Customers
Field Service
Business
Do contracts have to cover a variety of hours of cover e.g. from Mon-Fri (9

to 5) to 365 days 24 hours per day

(CSS01)

Apply
Field Service,
Service Contracts
Validation
Do contracts specify times of cover and access

(CSS01)

Apply
Field Service,
Service Contracts
Business
Do different contract types get preference

(CSS01)

Customers
Service Contracts
Business
Do you bill contracts for the next period (in advance)?

(CSS01)

Customers
Service Contracts
Business
Do you bill contracts for the previous period (in arrears)?

(CSS01)

Customers
Field Service
Business
Do you bill for Parts, Labor or Expenses by Service Request or an

aggregation of several Service Requests combined?

(CSS01)

Customers
Field Service
Business
Do you charge different rates for different Technician skill requirements?

(CSS01)

Customers
Field Service
Business
Do you charge different rates for different time of service is provided (have
shift multiplier or add on)?

(CSS01)

Apply
Inventory
Business
Do you define all product warranties in the appropriate Item BOM?

(CSS01)

Apply
ALL
Validation
Do you have any requirements for validation rules allowing certain Security
accounts to be valid with only certain other values.

(CSS01)

Apply
ALL
Security
Do you have documentation on your custom security requirements for

Service

(CSS01)

Apply
Contracts
Business
Do you have Financial Service (leasing or financing) contracts?

(CSS01)

Apply
Contracts
Business
Do you have Professional Service contracts (Labor only or parts and labor)
not based on a product?

(CSS01)

Apply
ALL
Security
Do you have security requirements for who can enter data for Service

(CSS01)

Apply
Service Contracts
Business
Do you have service programs that simultaneously terminate allowing new

programs to begin and extend the old ones so that all terminate
simultaneously?

(CSS01)

Apply
Service Contracts
Business
Do you offer additional service programs for products that are covered
under warranty: (eg. Extended warranties, etc).

(CSS01)

Customers
Service Contracts
Business
Do you offer Warranties with your products

(CSS01)

Apply
Service Contracts
Business
Do you provide service programs on ATO models and items?

(CSS01)

Apply
ALL
Security
Do you run security reports on a regular basis for Service?

(CSS01)

Apply
Order Capture
Business
Do you sell service programs after the sale of a product?
OBM Level I
262268036.xls
Page 11

OBM Level II
OBM Level III
Application
Category

(CSS01)

Customers
Service Contracts
Business
Do you send automatic upgrades (new versions or new products entirely) as

part of a contract or extended warranty program?

(CSS01)

Apply
Installed Base
Business
Do you use customer/product status for tracking your installed base?

(CSS01)

Apply
Customer Support
Business
Do you want the appropriate individuals to be notified automatically when a

service request is entered?

(CSS01)

Customers
Service
Business
Does a credit hold effect Service Coverage?

(CSS01)

Apply
Service Contracts
Business
Does a Service Contract ever cover multiple customer levels?

(CSS01)

Apply
Service Contracts
Business
Does a Service Contract ever cover multiple customer products?

(CSS01)

Apply
Service Contracts
Business
Does a Service Contract ever cover multiple customer sites?

(CSS01)

Apply
Service Contracts
Business
Does a Service Contract ever cover multiple customer systems?

(CSS01)

Apply
Service
Business
Does an individual unit have a "life" beyond which they will not be serviced
or repaired

(CSS01)

Apply
Service Contracts
Reporting
How are warranties monitored and controlled/Supported/tracked?

(CSS01)

Apply
Service Contracts
Business
How do Warranties and Service contracts work together?

(CSS01)

Apply
Service Contracts
Business
How do you handle modification of existing service programs - eg. Start and
end date modifications, etc.

(CSS01)

Apply
Service Contracts
Business
How do you handle renewals of service contracts?

(CSS01)

Apply
Service Contracts
Business
How do you handle termination of service programs?

(CSS01)

Apply
Depot Repair
Reporting
How do you keep track of the Status of Depot repairs?

(CSS01)

Apply
Service Contracts
Business
How do you maintain and update service durations for specific

customer/products?

(CSS01)

Apply
Service Contracts
Business
How do you maintain history of multiple warranty, service programs against

specific customer/products?

(CSS01)

Apply
Service Contracts
Business
How do you maintain service programs for ATO models and items?

(CSS01)

Apply
Service Contracts
Business
How do you maintain transaction history against the different service

programs a customer may purchase?

(CSS01)

Apply
Service Contracts
Business
How do you Maintain warranty information?

(CSS01)

Apply
Service
Contracts/Pricing
Business
How do you price your service programs

(CSS01)

Apply
Service Contracts
Business
How do you specify what products are covered by warranty?

(CSS01)

Apply
Service Contracts
Reporting
How do you track your contract commitments and consumption?

(CSS01)

Apply
Order
Capture/Order
Management
Business
How do you update your customer/product base when you add additional
service programs?

(CSS01)

Apply
Service Contracts
Business
How does service billing work. Describe the process and Billing types.

(CSS01)

Apply
Installed Base
Business
How Many customer/product types do you maintain?
OBM Level I
262268036.xls
Page 12

OBM Level II
OBM Level III
Application
Category

(CSS01)

Apply
Order
Capture/Order
Management
Business
How many different process flows do you have for orders for service

(CSS01)

Customers
Service Contracts
Business
How many different service coverages do you offer to your customers?

(CSS01)

Customers
Order
Capture/Or+K335de
Business
r Management
How many different service programs do you offer to your customers?

(CSS01)

Apply
Installed Base
Business
How many different system types do you track?

(CSS01)

Apply
Order
Capture/Order
Management
Business
How many different types of Service Products do you offer

(CSS01)

Apply
Contracts Core
Business
If you automatically renew, do you allow a 'grace period' (where the contract
stays in force for x time)?

(CSS01)

Apply
Contracts Core
Business
If you automatically terminate, do you allow a 'grace period' (where the

contract stays in force for x time)?

(CSS01)

Apply
Contracts
Business
On what day, after the customer contract has been created, is the first
invoice sent?

(CSS01)

Apply
ALL
Security
Do you have security reports on who can run Service data - by company, by
cost center, etc?)

(CSS01)

Apply
Service/Order Entry Business
What are the Sales Order Types you use for Repairs?

(CSS01)

Apply
Contracts
What are the renewal rules?" (Automatically renew/automatically terminate)

(CSS01)

Apply
Service/Order Entry Business
What are the Sales Order Types you use for Returns?

(CSS01)

Apply
Service Contracts
Business
What are the Service contract renewal reasons?

(CSS01)

Apply
Service Contracts
Business
What are the Service contract termination reasons?

(CSS01)

Customers
Service Contracts
Business
What are the Service Contract Terms ? (Parts/Labor/dates/ coverage

amount/Early termination?)

(CSS01)

Apply
Service Contracts
Business
What are the services that are provided under the contracts your
organization issues?

(CSS01)

Apply
Customer
Support/Field
Service
Business
What are the Severity Levels to be assigned to your service requests?

(CSS01)

Customers
Service Contracts
Business
What are the Standard Terms and Conditions for Extended Service
Contracts.

(CSS01)

Customers
Contracts Core
Business
What are the Standard Terms and Conditions for Standard Service
Contracts.

(CSS01)

Customers
Service Contracts
Business
What are the terms of the warranties?

(CSS01)

Customers
Service Contracts
Business
What are the warranty Terms? (Parts/Labor/dates/duration)

(CSS01)

Customers
Service Contracts
Business
What are you Termination rules for service contracts

(CSS01)

Customers
Service Contracts
Business
What are your Billing Cycles for service contracts
OBM Level I
262268036.xls
Business
Page 13

OBM Level II
OBM Level III
Application
Category

(CSS01)

Customers
Service Contracts
Business
What are your contract renewal rules?

(CSS01)

Customers
Service Contracts
Business
What are your coverage levels? (Customer/customer

product/item/site/system)

(CSS01)

Customers
Service Contracts
Business
What are your Renewal rules for service contracts

(CSS01)

Customers
Service Contracts
Business
What are your service offerings?

(CSS01)

Apply
Customer Support
Business
What are your Service requirements with respect to functional vs. foreign
currencies

(CSS01)

Apply
Service Contracts
Business
What are your weekend coverage times? (Hours during the day that
coverage is provided.)

(CSS01)

Apply
Service Contracts
Business
What are your weekday coverage times? (Hours during the day that
coverage is provided)

(CSS01)

Apply
Service Contracts
Business
What are your contract termination rules?

(CSS01)

Apply
Service Contracts
Metric
What business performance statistics do you monitor for Service

(CSS01)

Apply
Contracts Core
Validation
What contract groups are used?

(CSS01)

Apply
Contracts Core
Validation
What contract statuses are used?

(CSS01)

Apply
Contracts Core
Validation
What contract types are used?

(CSS01)

Apply
Field Service
Business
What events are triggered by the counters?

(CSS01)

Apply
Contracts
Business
What is the initial internal approval process for Standard Contracts.

(CSS01)

Customers
Service Contracts
Business
What is the billing frequency for invoicing contracts?

(CSS01)

Apply
Service Contracts
Business
what is the final internal approval process for Extended Service Contracts.

(CSS01)

Apply
Service Contracts
Business
What is the final internal approval process for Standard Contracts.

(CSS01)

Apply
Service Contracts
Business
What is the initial internal approval process for Extended Service Contracts.

(CSS01)

Apply
Service Contracts
Business
What is the process used to contact a customer when an existing contract is

close to the expiration date?

(CSS01)

Apply
Service Contracts
Business
What is the process used to Flag contracts which are close to expiration
date.

(CSS01)

Apply
Depot Repair
Business
What is your normal Depot repair Turnaround time?

(CSS01)

Apply
Service Contracts
Business
What is your normal warranty repair turnaround time?

(CSS01)

Apply
Service Contracts
Business
What is your weekday reaction time? (Time in which your company is

required to respond to a service request).

(CSS01)

Apply
Service Contracts
Business
What is your weekend reaction times ( Time in which your company is

required to respond to a service request).

(CSS01)

Apply
Field Service
Business
What Levels of service response do you provide? Describe them.
OBM Level I
262268036.xls
Page 14

OBM Level II
OBM Level III
Application
Category

(CSS01)

Customers
Service Contracts
Business
What type of billing options do you offer to your customers for the various
service programs you offer

(CSS01)

Apply
Field Service
Business
What types of counters are used? Product counters/Service Incident

counters/hour meters?

(CSS01)

Apply
Service Contracts
Business
What types of service commitments are made?

(CSS01)

Customers
Service Contracts
Business
What types of Service Contracts do you offer?

(CSS01)

Customers
Service Contracts
Business
What types of warranties do you honor?

(CSS01)

Apply
Service Contracts
Business
What units of measure are required for Warranty and Service Contract
duration? (Hrs/ Days / Months / Yr).?

(CSS01)

Apply
Installed Base
Business
What units of measure are required for Billing and reporting Service call
times ( Hrs/Min/Days)

(CSS01)

Apply
Service Contracts
Business
Which Billing dates are used for invoicing customers for Contracts?

(CSS01)

Apply
Service Contracts
Validation
Which Coverage levels are used for Contracts?(may be different than

coverage levels for Warranties)

(CSS01)

Apply
Customer
Support/Field
Service
Business
Which is handled first, Warranty or Paid labor?

(CSS01)

Apply
Service/Inventory
Business
Which Items are returnable?

(CSS01)

Apply
Contracts Core
Business
Who defines Terms and Conditions on Contracts?

(CSS01)

Customers
Customer
Support/Field
Service
Business
Who pays the freight on warranty repairs?In /out

(CSS01)

Apply
Service Contracts
Business
Who/what determines pricing/discounts granted on contracts during

negotiations?

(CSS01)

Apply
Installed Base
Business
Will discounts applied to products, be applied to Services?

(CSS01)

Apply
ALL
Security
Will there need to be terminal security for Service

(CSS01)

Apply
Service Contracts
Reporting
Will you be grouping Contracts for further analysis?

(CSS01)

Apply
Depot Repair
Business
Are Depot Repairs performed in the same location as Assembly work

orders, or in a separate Facility?

(CSS01)

Apply
Depot Repair
Business
Are Depot repairs performed in your facility, or sublet to 3rd party Service
partners?

(CSS01)
Define/Maintain Service Programs

and Policies
Depot Repair
Business
Are there any time intensive processes related to Depot repair that you
would like to streamline?

(CSS01)

Apply
Depot Repair
Business
Describe how Depot Repair Service charges are calculated.

(CSS01)

Apply
Depot Repair
Business
Do you create sales orders in order to return repaired items to customers?

(CSS01)

Apply
Service Contracts
Business
Do you provide "advance replacement" items to Customers?

(CSS01)

Apply
Service Contracts
Business
Do you provide Loaner units, or Lease Units while a customer's unit is being
repaired?

(CSS01)

Apply
Depot Repair
Business
Do you require customer approval before incurring repair charges to repair

an item? Do you issue estimates for the repair work?
OBM Level I
262268036.xls
Page 15

OBM Level II
OBM Level III
Application
Category

(CSS01)

Customers
Service Contracts
Business
When a customer's product is repaired/replaced under warranty, does the

warranty begin anew, or pick up where the remaining warranty left off?

(CSS01)

Customers
Service Contracts
Business
When provided with an advance replacement, is the customer issued an

invoice pending a credit when the defective unit is received?

(CSS01)
Update Shipping info
Business
Do you transfer products to a secondary location?

(CSS01)
Enter Install/Billing info
Field Service
Business
For a repair by replacement does the Field Engineer update serial numbers
or lot numbers and if so how

(CSS01)
Add new product to installed base
Customer Support
Business
What are your Message action Requests?

(CSS01)
Customer Support
Business
What are your Problem Codes?

(CSS01)
Customer Support
Business
What are your Resolution Codes?

(CSS01)
Service Contracts
Business
What are your Service programs?

(CSS01)
Customer Support
Business
What are your service request Severities?

(CSS01)
Customer Support
Business
What are your Service Request Types?

(CSS01)
Customer Support
Business
What are your Service request Urgencies?

(CSS01)
Customer Support
Business
What are your service request Statuses?

(CSS01)
Installed Base
Business
What your customer System types?

(CSS01)
Order Management
Business
What your order transaction types?

(CSS01)
Service Contracts
Business
What your Service coverages?

(CSS01)
Define/Maintain Service Programs

and Policies
Field Service
Business
Can job be recorded as uncompleted

(CSS01)

Apply
Field Service
Business / Reporting Can the Field Engineer authorize RMAs

(CSS01)

Customers
Field Service
Business
Can the Field Engineer record additional costs incurred to be billed to the
customer

(CSS01)
Notify Inventory & Sales Department

Warranties and service Programs
entered into System
Field Service
Reporting
Does the Field Engineer record the parts actually used

(CSS01)

Organization
Customer Care
Business
What is your business/industry?

(CSS01)

Organization
Customer Care
Business
How long has your service center been in existence? (If new, list launch
date)

(CSS01)

Organization
Customer Care
Business
What systems have you used up until now to track service interactions, if
any?

(CSS01)

Organization
Customer Care
Business
Will this be the first customer service application your group will use, or is
this a replacement (list current system)?

(CSS01)

Organization
Customer Care
Business
Is the primary intent of this project to create a CS system, replace a system

or change CS process via system change? (if combination, explain)

(CSS01)

Organization
Customer Care
Business
Provide high-level summary of current CS organization and business model

(if documentation exists, please provide)

(CSS01)

Organization
Customer Care
Business
Outline CS growth plan for next 12 months (as applicable):

(CSS01)

Organization
Customer Care
Business
List primary CS improvements desired from the Oracle CRM project effort (if
future phases planned, focus on this phase only)

(CSS01)

Organization
Customer Care
Business
Call Center(s) locations (city, state, country)

(CSS01)

Organization
Customer Care
Business
# Call Center Agents by location

(CSS01)

Organization
Customer Care
Business
# Field Engineers by location

(CSS01)

Organization
Customer Care
Business
# Managers by location

(CSS01)

Organization
Customer Care
Business
Org chart available? If yes, attach

(CSS01)

Organization
Customer Care
Business
Current Support Model (Call Center, Web, Email?)

(CSS01)

Organization
Customer Care
Business
# Daily/weekly/monthly calls estimated via phone

(CSS01)

Organization
Customer Care
Business
How are incoming calls routed (first available agent, by skill set, geography,
etc)
OBM Level I
262268036.xls
Page 16

OBM Level I
OBM Level II
OBM Level III
Application
Category

(CSS01)

Organization
Customer Care
Business
# Daily/weekly/monthly hits estimated via web (as applicable)

(CSS01)

Organization
Customer Care
Business
# Daily/weekly/monthly messages estimated via email (as applicable)

(CSS01)

Organization
Customer Care
Business
What geographies are supported?

(CSS01)

Organization
Customer Care
Business
How many customers do you support?

(CSS01)

Organization
Customer Care
Business
Customer groups/segmentations (if applicable)

(CSS01)

Organization
Customer Care
Business
Customer Definition (Internal, External, Partner, Supplier, etc)

(CSS01)
Customer Care
Business
List customer info you want to system track (company, name, address, etc)
Provide an example

(CSS01)
Customer Care
Business
List profile info you want to reference during agent call (e.g: # pending
orders, # open service requests, etc)

(CSS01)
Customer Care
Business
List # of previous CS interactions you want to view during customer call:

(CSS01)
Customer Care
Business
Will you associate notes to a customer call?

(CSS01)
Customer Care
Business
Will notes be classified by type?

(CSS01)
Customer Care
Business
Define attributes for customer search capability: name, phone, address, etc

(CSS01)
Customer Care
Business
If applicable, what are your rules to control customer duplication?

(CSS01)
Customer Care
Business
Who will have permission to update/add customer information?

(CSS01)
Maintain Customer Installed Base
Installed Base
Business
What products do you sell/track in inventory?

(CSS01)
Installed Base
Business
Of the above products, how many are considered serviceable following

the sale? List as appropriate

(CSS01)
Installed Base
Business
How many products per customer do you estimate?

(CSS01)
Installed Base
Business
Do you group customer products together?

(CSS01)
Installed Base
Business
Do you classify customer products by product type?

(CSS01)
Installed Base
Business
Do you track serial numbers of products?

(CSS01)
Installed Base
Business
Do you track products to the component level? If yes, describe

(CSS01)
Installed Base
Business
Do you issue service contracts or product warrantees?

(CSS01)
Installed Base
Business
Do you track repair history on your projects? If yes, explain flow

(CSS01)
Installed Base
Business
Do you use counters in relationship to these products, such as the #

copies made to a printer? If yes, explain

(CSS01)
Assign Requests
Customer Support
Business
How are service requests assigned (agent to pickup, by skill set, geography,
etc)

(CSS01)

Organization
Customer Support
Business
List incoming call types (Report a problem, request a fix, request a

replacement, order/buy something, check contract status, check account
balance, other (describe as needed)

(CSS01)

Organization
Customer Support
Business
Will all of the call types described above result in logging a service request?
If no, explain

(CSS01)

Organization
Customer Support
Business
Are problem codes associated to incoming calls for tracking purposes? (if
yes, list desired coding)

(CSS01)
Customer Support
Business
Are resolution codes associated to the problem fix? (if yes, list desired
coding)

(CSS01)
Customer Support
Business
Describe the problem-resolution process you work from today in your

current environment (Refer Oracle Service Problem-Resolution diagrams
which illustrate standard flows)

(CSS01)
Customer Support
Business
Do service agents assign and/or delegate tasks to other employees for

resolution? If yes, explain assignment options

(CSS01)
Customer Support
Business
Are resolution times tracked? If yes, explain standards and tracking process

(CSS01)
Customer Support
Business
Do you charge for service? If yes, does this involve a service contract?

(CSS01)
Customer Support
Business
Beyond any contract coverage, will service calls involve additional adhoc
charges (example, time & materials)? If yes, describe service/billing
parameters

(CSS01)
Customer Support
Business
Will you associate notes to the service request, and if yes, by type?
Describe

(CSS01)
Customer Support
Business
Do support agents perform multiple tasks or are tasks delegated/shared?

(e.g.: log service request, dispatch engineer, etc) Describe
(FM) Financial Management
Asset Management
Not identified
FA
Maintenance
Asset Management
Not identified
FA
Maintenance
How do you maintain your Fixed Asset Accounting data?

How do you audit your Fixed Asset Accounting data?
262268036.xls
Page 17

OBM Level I
OBM Level II
OBM Level III
Application
Category
Asset Management
Not identified
FA
Other
Asset Management
Not identified
FA
Other
Asset Management
Not identified
FA
Other
Should any Fixed Asset policies or procedures be changed, streamlined or

eliminated?
Asset Management
Not identified
FA
Other
Which operations/processes do you want to streamline for Fixed Asset

Accounting?
Asset Management
Not identified
FA
Other
Which operations/processes do you want to eliminate for Fixed Asset

Accounting?
Asset Management
Not identified
FA
Other
Are there any time-intensive Fixed Asset Accounting operations/processes

that need to be addressed?
Asset Management
Not identified
FA
Period Close
Asset Management
Not identified
FA
Period Close
Is the schedule to close an accounting period for Fixed Asset Accounting

documented?
Asset Management
Not identified
FA
Period Close
How long does it take to close an accounting period for Fixed Asset
Accounting?
Asset Management
Not identified
FA
Period Close
How long should it take to close an accounting period for Fixed Asset
Accounting?
Asset Management
Not identified
FA
Period Close
Is closing an accounting period for Fixed Asset Accounting a hard close or a

soft close?
Asset Management
Not identified
FA
Period Close
Asset Management
Not identified
AP, AR, FA, GL
Post
Asset Management
Not identified
AP, AR, FA, GL
Post
Asset Management
Not identified
FA
Post
Asset Management
Not identified
FA
Post
Asset Management
Not identified
FA
Post
Asset Management
Not identified
FA
Post
Asset Management
Not identified
FA
Period Open
Asset Management
Not identified
FA
Period Open
Is the schedule to open an accounting period for Fixed Asset Accounting

documented?
Asset Management
Not identified
FA
Period Open
How long does it take to open an accounting period for Fixed Asset
Accounting?
Asset Management
Not identified
FA
Period Open
Who performs the tasks associated with opening an accounting period for
Fixed Asset Accounting?
Asset Management
Not identified
FA
Period Open/Close
Who performs the tasks associated with closing an accounting period for
Fixed Asset Accounting?
Asset Management
Not identified
FA
Period Open/Close
Where in your accounting cycle do you run standard reports and statements
for Fixed Asset Accounting?
Asset Management
Not identified
FA
Reporting
What business performance statistics do you monitor for Fixed Asset

Accounting?
Asset Management
Not identified
FA
Reporting
What are your Fixed Asset Accounting reporting requirements with respect
to functional vs. foreign currencies?
Asset Management
Not identified
FA
Reporting
What are your Fixed Asset Accounting reporting requirements with respect
to summary or detail formats? Obtain report listing.
Provide an overview of Fixed Asset processing.

Are Fixed Asset policies and procedures documented?
How do you close an accounting period for Fixed Asset Accounting?
How are adjustments to closed periods for Fixed Asset Accounting handled?
How often do you "post" information to your General ledger?
Do you post (or wish to post) in detail or in summary to the general ledger?
Who is responsible for opening and closing FA periods?
Is the schedule for opening and closing FA documented?
Do you have any documentation on your FA close?
If you have multiple organizations, do they all close at the same time or
separately?
How do you open an accounting period for Fixed Asset Accounting?
What reports do you currently generate to meet your Fixed Asset

Accounting reporting requirements? Provide examples of each. Include
source (could be manual), user, frequency, number of copies.
Asset Management
Not identified
FA
Reporting
Asset Management
Not identified
FA
Reporting
Is there any Fixed Asset Accounting reporting requirement that your current
set of reports does not meet?
Asset Management
Not identified
FA
Reporting
Are Fixed Asset Accounting reports standard across multiple Sets of Books,
for example, subsidiaries?
Asset Management
Not identified
FA
Reporting
Are Fixed Asset Accounting reports standard across multiple levels within a
Set of Books, i e., divisions?
Asset Management
Not identified
FA
Reporting
What account codes and/or descriptions are required on Fixed Asset

Accounting reports?
Asset Management
Not identified
FA
Reporting
Do you provide a "key" of content/information somewhere on the Fixed

Asset Accounting report?
Asset Management
Not identified
FA
Reporting
What Fixed Asset Accounting reports are grouped together on a regular

basis and printed in one print run?
Asset Management
Not identified
FA
Reporting
Asset Management
Not identified
FA
Reporting
Asset Management
Not identified
FA
Reporting
Asset Management
Not identified
FA
Reporting
Is the process to update a Fixed Asset Accounting reports distribution list

documented?
Asset Management
Not identified
FA
Reporting
How long does it take to update a Fixed Asset Accounting reports

distribution list?
Who receives a copy of the Fixed Asset Accounting reports?

What is the criteria for determining who should receive a copy of any Fixed
Asset Accounting report?
How do you update a Fixed Asset Accounting reports distribution list?
262268036.xls
Page 18

OBM Level I
OBM Level II
OBM Level III
Application
Category
Asset Management
Not identified
FA
Reporting
How long should it take to update a Fixed Asset Accounting reports

distribution list?
Asset Management
Not identified
FA
Reporting
Who performs the tasks associated with updating a Fixed Asset Accounting
reports distribution list?
Asset Management
Not identified
FA
Reporting
Is there any requirement for on-line (softcopy) distribution and/or remote

location printing for Fixed Asset Accounting reports?
Asset Management
Not identified
FA
Reporting
Do some of these Fixed Asset Accounting reports belong in report sets?

Always being run together?
Asset Management
Not identified
FA
Reporting
Do the separate business units run their own Fixed Asset Accounting
reports?
Asset Management
Not identified
FA
Reporting
Asset Management
Not identified
FA
Reporting
Do you run Fixed Asset Accounting reports for different companies or cost
centers?
Asset Management
Not identified
FA
Security
Do you have security requirements on who can enter data for Fixed Asset
Accounting? (e.g. by company? by cost center?)
Asset Management
Not identified
FA
Security
Do you have security reports on who can run Fixed Asset Accounting
reports? (by company, by cost center etc.)
Asset Management
Not identified
FA
Security
Asset Management
Not identified
FA
Security
Asset Management
Not identified
FA
Security
Do you have documentation on your current system security requirements

for Fixed Asset Accounting?
Asset Management
Not identified
FA
Security
Map each GL user to a menu structure. Will any new ones need to be
created for Fixed Asset Accounting?
Asset Management
Not identified
FA
Validation
Asset Management
Not identified
FA
Aliases
Asset Management
Not identified
FA
Aliases
Asset Management
Not identified
FA
Aliases
Asset Management
Not identified
FA
Categories
Asset Management
Not identified
FA
Categories
Are your asset categories unique for each combination of asset cost
account in your general ledger, depreciation method, useful life and prorate
convention?
Asset Management
Not identified
FA
Categories
Are fixed assets which use the same asset account in your general ledger,
ever split into more than one group for accounting or tax depreciation
purposes?
Asset Management
Not identified
FA
Categories
Do you group fixed assets which use different asset accounts for reporting
purposes?
Asset Management
Not identified
FA
Categories
Asset Management
Not identified
FA
Data Conversion
Asset Management
Not identified
FA
Data Conversion
Asset Management
Not identified
FA
Data Conversion
Asset Management
Not identified
FA
Data Conversion
Asset Management
Not identified
FA
Data Conversion
Asset Management
Not identified
FA
Data Conversion
Asset Management
Not identified
FA
Data Conversion
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Depreciation
What type of printers do you run Fixed Asset Accounting reports (including
checks, purchase orders etc.) on? Where are they located?
Will there need to be terminal security for Fixed Asset Accounting?

Do you run security reports on a regular basis for Fixed Asset Accounting?
Do you review requirements for validation rules, allowing certain Fixed

Asset Accounting accounts to be valid with only certain other values.
Do you have any category aliases?
Do you have any location aliases?
Do you have any accounting aliases (if not done in GL)?
How do you categorize your fixed assets now?
Do you have a special name (alias) for each category?

Data Conversion (note: refer to sizing questions previously asked)
How is your corporate and tax information stored now?
Do you have your vendor information in electronic form?
Do you have your employee information in electronic form?
Do you have your location information in electronic form?
What systems are you using to store asset, vendor, employee and location
information now?
What is the current accuracy of your asset information?
What are your prorate conventions?
Do you have any depreciation ceilings? For luxury items?
What are your Investment Tax Credit rates, recapture rates and ceiling
rates?
Identify price indexes.
What are your depreciation methods?
What are your useful lives?
How do you account for prior period additions, retirements or other
transactions in your general ledger?
Do you use ITC for any fixed assets still in service?
Do you depreciate leased items, or leasehold improvements?
262268036.xls
Page 19

OBM Level I
OBM Level II
OBM Level III
Application
Category

Does any department or departments receive the depreciation expense for
assets used by another department? If so, do these expenses eventually
get redistributed to asset users?
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Depreciation
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
Fixed Assets
Asset Management
Not identified
FA
General
Asset Management
Not identified
FA
General
Asset Management
Not identified
FA
General
Asset Management
Not identified
FA
General
Asset Management
Not identified
FA
General
Asset Management
Not identified
FA
Locations
Asset Management
Not identified
FA
Locations
Asset Management
Not identified
FA
Locations
Asset Management
Not identified
FA
Locations
Asset Management
Not identified
FA
Security
Asset Management
Not identified
FA
Security
Asset Management
Not identified
FA
Security
Asset Management
Not identified
FA
Security
Asset Management
Not identified
FA
Security
Asset Management
Not identified
FA
Set of Books
Asset Management
Not identified
FA
Set of Books
Asset Management
Not identified
FA
Set of Books
Asset Management
Not identified
FA
Set of Books
Explain the accounting structure and reporting methods used to consolidate

your asset cost and depreciation expenses?
Asset Management
Not identified
FA
Set of Books
Do you post your asset financial information in summary or detail to your

general ledger?
Asset Management
Not identified
FA
Set of Books
How many corporate depreciation books do you maintain? If more than one,
why?
Asset Management
Not identified
FA
Set of Books
How many different tax depreciation books do you maintain in each of your
companies? How are they used?
Asset Management
Not identified
FA
Set of Books
Asset Management
Not identified
FA
Set of Books
Asset Management
Not identified
FA
Set of Books
Asset Management
Not identified
FA
Set of Books
Explain how your cost centers or departments are organized?

How many fixed assets does your company own? How are they numbered?
Do you need to track fixed assets that are not depreciated?
Do you track different information for different types of fixed assets?
What basic information about each asset do you store?
Are your fixed assets located in several countries?
How do you number your fixed assets?
Do you have physical tags on your fixed assets?
Do you track leased assets using Oracle Assets?
What is your oldest date placed in service for your fixed assets?
Do you have standard depreciation for your fixed assets?
Do you associate your fixed assets with vendors?
Do you use multiple currencies when purchasing, depreciating, reporting or
posting financial information about you fixed assets?
What system do you use presently to do your fixed asset accounting?
What systems do you use to track and inventory your fixed assets?
Does your current system track asset possession by employee, department,
or cost center?
What property types do you use (Personal 1245, Real 1250, etc.)
What are your monthly reporting requirements?
Where are your fixed assets located?
How do you report property values for tax purposes?
Do you have special names for each location (aliases)?
Do you assign fixed assets to employees?
Do you have security requirements on who can enter data?
Who can enter data in different companies/cost centers?
Do you have documentation on your current system security requirements?
Do they run security reports on a regular basis?
What security measures do you require for your asset information?
How many different companies in your organization own fixed assets?
In what countries are your fixed assets located?
Who tracks financial and tax information in each country?
Do you adjust depreciation in your tax books?

Do you maintain any other types of depreciation or asset valuation books?
What are your capital budgeting requirements?
262268036.xls
How often do you calculate depreciation for corporate accounting, tax, and
capital budgeting purposes?
Page 20

OBM Level I
OBM Level II
OBM Level III
Application
Category
Asset Management
Not identified
FA
Transactions
Asset Management
Not identified
FA
Transactions
Asset Management
Not identified
FA
Transactions
How often do you transfer large numbers of fixed assets from one person,
cost center, or location to another?
Asset Management
Not identified
FA
Transactions
How often, and for what reasons, do you change fixed asset depreciation
method or life for a single asset?
Asset Management
Not identified
FA
Transactions
How often do you change the useful life, depreciation method, or prorate
convention of all fixed assets in a category?
Asset Management
Not identified
FA
Transactions
Asset Management
Not identified
FA
Transactions
Do you amortize adjustments made in the prior period over the remaining
useful life of the asset or do you expense the catch- up depreciation in the
current period?
Asset Management
Not identified
FA
Transactions
Do you want your fixed assets automatically added from your feeder
Accounts Payable system?
Asset Management
Not identified
FA
Transactions
Asset Management
Not identified
FA
Transactions
Asset Management
Not identified
FA
Transactions
Asset Management
Not identified
FA
Transactions
Transactions (note: refer to sizing questions previously asked)

How many fixed assets do you purchase each accounting period?
How many retirements do you do per period?
What Accounts Payable system do you use?

Do you ever retire fixed assets in the same period they were purchased?
How often do you perform physical inventories of your fixed assets?
Do you cycle count your assets?
Do the budget types you prepare capture information (1) at a project or task
level? (2 ) as raw or burdened cost? (3) by time period, such as monthly, or
at completion? (4) at a detail or summary level? (5) by expenditure type?
Budgeting
Manage Budgeting Phase
PA
Project Set Up
Budgeting
PA
Project Set Up
Budgeting
PA
Project Set Up
Do you maintain a history of the budget revisions prepared in the previous

step?
Budgeting
Not identified
PO
Encumbrances
Will you be checking for available funds when creating your requisitions or
purchase orders?
Budgeting
Not identified
PO
Encumbrances
Budgeting
Not identified
PO
Encumbrances
Budgeting
Not identified
PO
Encumbrances
Budgeting
Not identified
PO
Encumbrances
Budgeting
Not identified
PO
Encumbrances
Budgeting
Not identified
GL, PO
Encumbrances
Budgeting
Not identified
AP
Encumbrances
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL, PA
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
What are the budget organizations and what is the convention or rule
behind their names?
Budgeting
Not identified
GL
Budget Preparation
Have you developed security procedures to prohibit access to certain

budget organizations?
Budgeting
Not identified
GL
Budget Preparation
What security procedures have you developed to prohibit access to certain

budget organizations?
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Do you periodically review/revise the budgets prepared in the previous step?
Do you want to reserve funds for your requisitions or purchase orders?

How do you define your encumbrance types?
Do you want to prevent someone from reserving funds if you do not have
enough funds available?
Do all your companies/entities reserve funds?
Do you post receipt information for encumbrance accounting?
Do you create budgets for all your accounts?
Do you use encumbrance accounting? How do you use it?
Does your company prepare budgets?
What types of budgets do you prepare? (e.g. revenue & expenses, balance
sheets, capital, project etc.)
Do your companys key performance indicators drive the budgets?
How many budgets do you prepare for an individual fiscal year?
Do you prepare more than one budget per Set of Books?
What is the range of accounting periods for each budget?
At what organization level (i. e., cost center, division, region) do you budget?
Do budgets require approval?
What levels of approvals are required for budgets?
How many budget "organizations" do you have?
Will budget organization security be required in the future?
262268036.xls
Do you create new budgets based on existing budgets (e.g. new budget =
10% decrease from previous budget)?
Page 21

OBM Level I
OBM Level II
OBM Level III
Application
Category
Budgeting
Not identified
GL
Budget Preparation
At what account level do you currently budget? Is this the same level of
detail that actuals are captured?
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Are reorganizations likely that affect how budgets should be prepared

and/or reported?
Budgeting
Not identified
GL
Budget Preparation
Do you only budget in dollars, or are statistics budgeted also (e.g.

headcount)?
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Preparation
Budgeting
Not identified
GL
Budget Revisions
Budgeting
Not identified
GL
Budget Revisions
Budgeting
Not identified
GL
Budget Revisions
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Interfaces
Is your budgeting process centralized or decentralized?
Do you require consolidated budgets?

Are all budgets prepared in the same currency?
Do you use Lotus, Excel, or another spreadsheet program to prepare
budgets?
Which spreadsheet products and which version do/will you use?
How do you close or "freeze" a budget once it is approved?
Is the process to close or "freeze" a budget once it is approved
documented?
How long does it take to close or "freeze" a budget?
How long should it take to close or "freeze" a budget?
Is closing or "freezing" a budget a hard close or a soft close?
Who performs the tasks associated with closing or "freezing" the budget?
How are adjustments to closed periods and/or frozen budgets handled?
Are budgets altered frequently during the fiscal year?
Do you need to retain original (prerevision) budgets throughout the year?
Is a budget download required to facilitate budget creation or maintenance?
Do you derive any type of forecast from budgets?
Does your company prepare financial forecasts?
What types of financial forecasts does your company prepare?
How do you prepare financial forecasts?
Is the financial forecasting process documented?
How long does it take to prepare financial forecasts?
How long should it take to prepare financial forecasts?
Are financial forecasts a hard or soft close?
Who performs the tasks associated with preparing financial forecasts?
How many forecasts do you prepare during an individual fiscal year?
How far out do you project (range of accounting periods) for each financial
forecast iteration?
How do forecasts differ from budgets in the area of Statistics?
How do forecasts differ from budgets in the area of consolidation?
How do forecasts differ from budgets in the area of currency?
How do forecasts differ from budgets in the area of number of forecasts per
year?
How do forecasts differ from budgets in the area of approvals?
How do forecasts differ from budgets in the area of security?
How do forecasts differ from budgets in the area of forecast maintenance?
How do forecasts differ from budgets in the area of reporting requirements?
How do forecasts differ from budgets in the area of preparation tools?
How do forecasts differ from budgets in the area of freezing?
262268036.xls
Is an automated interface required from the budget preparation tool to

Oracle?
Page 22

OBM Level I
OBM Level II
OBM Level III
Application
Category
Budgeting
Not identified
GL
Budget Revisions
Budgeting
Not identified
GL
Forecasting
Budgeting
Not identified
GL
Forecasting
Financial Reporting
Not identified
GL
Allocations
Financial Reporting
Not identified
GL
Allocations
Financial Reporting
Not identified
GL
Allocations
Financial Reporting
Not identified
GL
Allocations
Financial Reporting
Not identified
GL
Allocations
Financial Reporting
Not identified
GL
Allocations
Do you create offset accounts or remove monies from the allocation

accounts.
Financial Reporting
Not identified
GL
Allocations
Do you currently have automated step down allocation functionality? Will

you require this?
Financial Reporting
Not identified
GL
Consolidation
Financial Reporting
Not identified
GL
Consolidation
Financial Reporting
Not identified
GL
Consolidation
Financial Reporting
Not identified
GL
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
What is the current condition of the relationship between your day-to-day

accounting functions and the consolidation process?
Financial Reporting
Not identified
GL, GCS
Consolidation
Do you prefer to have a consolidation system which is directly integrated

with the operational accounting system or one that is a standalone
consolidation solution?
Financial Reporting
Not identified
GL, GCS
Consolidation
How does your system deal with the elimination of intercompany balances
and minority interests?
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Financial Reporting
Not identified
GL, GCS
Consolidation
Can you create budgets and forecasts based on the trends revealed in
consolidated balances?
Financial Reporting
Not identified
GL, GCS
Consolidation
Is custom programming required to link the source ledger and the

consolidation system?
Financial Reporting
Not identified
GL
Currency
Financial Reporting
Not identified
GL
Currency
Financial Reporting
Not identified
GL
Currency
Financial Reporting
Not identified
GL
Currency
Financial Reporting
Not identified
GL
Currency
Are budget revisions more frequent at certain times of the year?

How do forecasts differ from budgets in the area of retaining historical data?
How do forecasts differ from budgets in the aa to of level of information
included?
Do you perform allocations? What types? When?
What types of formulas do you use in your allocations? Provide examples.
Do you use step down allocations?
What are your allocations based on?
Do you always allocate 100% of the account your allocating?
Do you require financial consolidations?

How often do you perform financial consolidations?
What is the COA mapping during the consolidation?
Do you perform consolidation between various businesses that use different
currencies?
Is there a push by management to shorten the consolidation cycle without
compromising the accuracy and integrity of consolidated financial data?
Does your current consolidation system support "what-if" and "whathappened" scenarios providing management with strategic information?
Are your consolidation procedures documented?

What is the quality of the consolidation of financial information from your
subsidiaries which use their own local accounting methods?
Can you drill between consolidated entities, summary and detail balances,
detail balances and journals, and journals and subledger details?
What are the reporting capabilities of your system?
Does your system have the capability of web publishing financial results?
How is subsidiary financial information gathered and rolled up to the
consolidated parent?
Does your current consolidation system support flexible chart of accounts?
Will your system allow you to check the status of each consolidation?
What are your consolidation mapping rules?
Do you use transaction auditing reports in your consolidation process?
Is it difficult to download financial information from your current system into
a spreadsheet?
Are controls set up to prevent or detect unauthorized access?
Do you do translations monthly into foreign currencies?

What account values do you use for cumulative gain or loss?
Do you perform re-valuation of assets and liabilities on a regular basis?
When?
Do you perform special audits for foreign currency accounts?
Do you require inquiry into original entered currency balances?
262268036.xls
Page 23

OBM Level I
OBM Level II
OBM Level III
Application
Category
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Financial Reporting
Not identified
GL
Reporting
Do you require on-line inquiry for journal entry detail? Who should have
authority to view this information?
Financial Reporting
Not identified
GL
Reporting
Do you require on-line inquiry for funds available? Who should have
authority to view this information?
General Financial Accounting
Maintain General Ledger
GL
Chart of Accounts
GL
Chart of Accounts
GL
Chart of Accounts
GL
Chart of Accounts
GL
Chart of Accounts
GL
Chart of Accounts
GL
Chart of Accounts
GL
Chart of Accounts
Not identified
PA
Project Set Up
Do you assign roles or responsibilities to employees for each task within a

project?
Not identified
PA
Project Set Up
Do you further classify projects by a sub-category within each sector,

industry, or other category?
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Who enters changes, if any, for the Work Breakdown Structure into the
system?
Not identified
PA
Project Set Up
Are projects required to be funded or have an agreement in place to be in

active status?
Not identified
PA
Project Tracking
How are project related costs (e.g. sales, estimating) accumulated prior to
setting up a project? How are these costs accounted for after the project is
set up?
Not identified
PA
Project Tracking
Not identified
AP, PA, PO
Project Tracking
Not identified
GL
Period Close
Not identified
Not module specific Period Close
Not identified
Not identified
Not identified
Not identified
Not identified
Not module specific Period Open
Not identified
Not identified
Not identified
Procurement?
Not identified
Not module specific Period Open/Close
Procurement?
What are your reporting requirements with respect to Trial Balances?

What are your reporting requirements with respect to sub-ledgers/feeder
systems?
What are your reporting requirements with respect to account analyses?
Does each business/cost center perform financial reporting?
Do your financial statements require special printing features (bold,
italics,...)?
Do you ever run financial reports mid-period?
How long are reports kept on-line or are they re-run if needed again?
Do you have on-line account balance lookup? If needed, which accounts
and how often?
Do you currently do periodic consolidation of these locations in reporting?
Do you run preliminary financial reports and final financial reports?
What does your current chart of accounts look like? Provide listings.
Do you plan to have a new chart of accounts?
Are your account values in any order or range pattern?
What are the account parent or grandparent structures?
Do you use unique accounts to capture statistics?
Who is going to maintain the segment values once entered?
Is there a need for a mapping from an old COA to a new COA?
Are certain segment values only valid with specific other segment values?
Who enters the Work Breakdown Structure into the system?
Do you transfer costs from project to project (to correct coding errors or
reallocate cost)? Who makes the transfer? Who approves the transfer?
What are the components/sources (requisitions, purchase orders, pending
invoices, etc.) of a projects Committed costs?
How do you close an accounting period for Procurement?
Is the schedule to close an accounting period for Procurement
documented?
How long does it take to close an accounting period for Procurement?
How long should it take to close an accounting period for Procurement?
Is closing an accounting period for Procurement a hard close or a soft
close?
How are adjustments to closed periods for Procurement handled?
How do you open an accounting period for Procurement?
Is the schedule to open an accounting period for Procurement documented?
How long does it take to open an accounting period for Procurement?
262268036.xls
Page 24

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
Not identified
GL, PO
Open/Close Periods
Not identified
GL, PO
Open/Close Periods
Not identified
Not identified
Is the schedule to close an accounting period for Invoice and Disbursement

documented?
Not identified
How long does it take to close an accounting period for Invoice and
Disbursement?
Not identified
How long should it take to close an accounting period for Invoice and
Disbursement?
Not identified
Is closing an accounting period for Invoice and Disbursement a hard close

or a soft close?
Not identified
How are adjustments to closed periods for Invoice and Disbursement

handled?
Not identified
Not identified
Is the schedule to open an accounting period for Invoice and Disbursement

documented?
Not identified
How long does it take to open an accounting period for Invoice and
Disbursement?
Not identified
Invoice and Disbursement?
Not identified
Invoice and Disbursement?
Not identified
for Invoice and Disbursement?
Not identified
AP, GL
Open/Close Periods
Not identified
AP
Open/Close Periods
Not identified
AP, GL
Open/Close Periods
Not identified
AP
Open/Close Periods
Not identified
AP
Open/Close Periods
Not identified
AP
Open/Close Periods
Not identified
AP
Open/Close Periods separately?
Not identified
AP
Disbursement
Not identified
AP
Disbursements
Not identified
AP
Other
Not identified
AP
Other
Not identified
AP
Vendors
Not identified
AP
Vendors
Not identified
AP
Vendors
Not identified
AP
Vendors
Not identified
AP
Vendors
Not identified
AP
Vendors
Not identified
AP
Vendors
Not identified
AP
Vendors
Not identified
AP
Vendors
Not identified
AP
Invoicing
Not identified
AP
Invoicing
Not identified
AP
Invoicing
Not identified
AP
Invoicing
Not identified
AP
Invoicing
for Procurement?
How often do you post to the General Ledger?
Do you post summary or detail information?
How do you close an accounting period for Invoice and Disbursement?
How do you open an accounting period for Invoice and Disbursement?

Do you use Cash or Accrual Based Accounting?
When do you start your AP close?
Do you have any documentation on your AP close?
Do you allow posting invoices back to prior periods?
Do you have to pay other businesses in different Set of Books within the
same GL
Will you need to make payments to businesses in different GL set of books
Provide and overview of the Accounts Payable operations.
Are A/P processes documented?
How many vendors are there?
Provide samples of vendor master records.
How are vendors established and maintained?
Is there a requirement to group vendors for payment purposes?
Which vendors should be grouped and why?
Is there a requirement to define vendor sites which can receive payments
and which ones cannot?
How are vendors who are to receive 1099's identified?
Are tax identification numbers obtained for all vendors?
How are duplicate vendors avoided?
Do you require batch control to manage invoice entry?
Which locations enter invoices and how often?
Do you receive invoices at a central location?
How do you physically store invoices once entered into the computer?
Are invoices billed to distinct companies, cost centers or other?
262268036.xls
Page 25

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
AP
Invoicing
Not identified
AP
Invoicing
Do you have security requirements on who can enter data (Invoice

processing, payment processing, check processing)?
Not identified
AP
Invoicing
How are invoices identified (numbered)? What convention is used for

deciding vendor's invoice number, date, next allocated number?
Not identified
AP
Invoicing
Not identified
AP, GL
Invoicing
Not identified
AP
Invoicing
Not identified
AP
Invoicing
Not identified
AP
Invoicing
Not identified
AP
Invoicing
Not identified
AP
Matching & Approval
Not identified
AP
Matching & Approval
Not identified
AP
Matching & Approval
Not identified
AP
Matching & Approval
Not identified
AP
Matching & Approval
Not identified
AP
Matching & Approval
Not identified
AP
Would you like to approve your invoices on-line, by batch or have both
Matching & Approval options?
Not identified
AP
What is the internal approval process for an invoice in your organization at

Matching & Approval present?
Not identified
AP
Are there situations where an invoice needs to be placed on hold and then
Matching & Approval manually released?
Not identified
AP
Describe the approval process when invoices need to be placed on hold

Matching & Approval and manually released?
Not identified
AP
Where an invoice needs to be placed on hold and then manually released,

Matching & Approval can these invoices be "posted" to the General Ledger?
Not identified
AP
Disbursement
Not identified
AP, GL
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
How are discount dates calculated - based on a specific day of the month or
on a number of days from the payment terms date?
Not identified
AP
Disbursement
Is there a requirement to use multiple discount levels at present or in the

future?
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
How many invoices per period to you enter?
Describe the invoice vouchering process.

How many liability accounts do you use?
Can you identify any frequently used expense distributions within you
current system (e.g. rent or telephone payments)?
Are recurring expense distributions for fixed or varying amounts?
Are any account combination validations in place?
Are finance charges calculated on invoices?
Is there a requirement to match invoices to related purchase orders?
How are you currently matching invoices to purchase orders?
Will some invoices never have purchase orders?
Should invoices be matched completely, partially or both?
Do you perform 2, 3 or 4 way matching of invoices?
Do you currently have any tolerance levels for matching? (Price Tolerance,
Quantity Ordered Tolerance, Quantity Received Tolerance, Tax Tolerance?)
What are the requirements for reporting tax payments (e.g. company, rate
or tax authority) such as 1099 and sales tax?
How do you record taxes within the GL?
Are multiple bank accounts used for disbursements?
Is there a requirement to support foreign currency bank accounts?
What disbursement (document) types are currently processed through bank
accounts (EFT, Wire Transfer, Automatic Payments, Manual Payments)?
How are your current payment terms structured?
Do you use percentage due or amount due?
Are due dates calculated based on a specific day of the month or on a
number of days from the payment terms date?
Is there a provision for discounts within the current payment terms?
How many different sites issue checks?

How many checks do you write/produce per period?
Is there a requirement to use Computer Generated checks?
What is your policy to cancel checks?
Is there a requirement to process Partial Payments?
Is there a requirement to process Pre-Payments?
Is there a requirement to process Recurring Payments?
Is there a requirement to process Quick Checks?
262268036.xls
Page 26

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
Not identified
AP
Disbursement
What is the policy /procedures for handling void payments if they have been
recorded?
Not identified
AP
Disbursement
What is the policy /procedures for handling void payments if they have not
been recorded?
Not identified
AP
Who is responsible for providing outstanding check data for bank

Check Reconciliation reconciliation purposes?
Not identified
AP
Do you get a tape from the bank for check reconciliation? If yes, can I get
Check Reconciliation the format of the bank tape?
Not identified
AP
Check Reconciliation
Not identified
AP
Post
Not identified
AP
Open/Close Periods
Not identified
AP
Post
Not identified
Not identified
Not identified
Not identified
How long should it take to close an accounting period for Employee

Expense?
Not identified
Is closing an accounting period for Employee Expense a hard close or a soft

close?
Not identified
Not identified
Not identified
Not identified
Not identified
What is the current procedure for vendor advances?

How are vendor advances reconciled when the invoice is submitted?
Do you have a priority system for payments (by vendor, funds availability,
etc.)?
Would you use a priority system for payments?
What is your current payment cycle? (How often do you print checks?)
If recurring payments are used, what is the normal period cycle for these
payments?
Are all invoices paid in local currency?
Is/will there be a requirement to use multiple currencies?
Do check payments have to be approved before they are run?
Do you have a minimum or maximum payment amount per check?
Do you have a minimum or maximum payment amount per run?
What is the current check layout for computer generated checks? Provide a
sample check.
How many check formats do you have?
How many copies of checks are produced?
Do you print the check number on the check/remittance or is it pre-printed?
Should a remittance advice note be produced, and when?
How should an overflow situation be handled?
Is there any special sequencing of checks when printing?
Is there a dedicated printer for checks?
What type of printer is used for checks?
Is there a requirement to restrict the access to the check printing function?
What is the policy/procedures for handling stop payments?
Is there a requirement to do on-line bank reconciliations?

Who is responsible for opening and closing AP periods?
Is the schedule for opening and closing AP documented?
How do you close an accounting period for Employee Expense?
Is the schedule to close an accounting period for Employee Expense
documented?
How long does it take to close an accounting period for Employee Expense?
How are adjustments to closed periods for Employee Expense handled?

How do you open an accounting period for Employee Expense?
Is the schedule to open an accounting period for Employee Expense
documented?
How long does it take to open an accounting period for Employee Expense?
262268036.xls
Employee Expense?
Page 27

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
Employee Expense?
Not identified
for Employee Expense?
Not identified
Not identified
Not identified
Not identified
How long should it take to close an accounting period for Invoice

Generation?
Not identified
Is closing an accounting period for Invoice Generation a hard close or a soft

close?
Not identified
Not identified
Not identified
Not identified
Not identified
Invoice Generation?
Not identified
Invoice Generation?
Not identified
for Invoice Generation?
Not identified
AR
Other
Not identified
AR
Other
Not identified
AR
Other
Not identified
AR
Revenue
Not identified
AR
Revenue
Not identified
AR
Revenue
Not identified
AR
Revenue
Not identified
AR
Revenue
Not identified
AR
Revenue
Not identified
AR
Revenue
Not identified
AR
Revenue
Not identified
AR
Revenue
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR, GL
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Do you use standard invoice lines with default pricing and default
accounting information (revenue, receivable, freight, tax)?
Not identified
AR
Invoicing
How are the revenue, receivable, freight and tax accounts configured for
each invoice type?
Not identified
AR
Invoicing
Do you ever use invoice forms and/or the invoice entry process for
transactions other than billing customers?
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
How do you close an accounting period for Invoice Generation?

Is the schedule to close an accounting period for Invoice Generation
documented?
How long does it take to close an accounting period for Invoice Generation?
How are adjustments to closed periods for Invoice Generation handled?

How do you open an accounting period for Invoice Generation?
Is the schedule to open an accounting period for Invoice Generation
documented?
How long does it take to open an accounting period for Invoice Generation?
Provide an overview of AR invoice processing.

Are AR processes documented?
Are there AR processes that should be changed, streamlined or eliminated?
Do you ever recognize revenue from a single transaction over multiple
periods?
When do you recognize revenue?
How many General Ledger accounts do you distribute to?
When do you create or recognize outstanding receivables?
Do you distribute earned and unearned revenue? What are the GL
accounts?
Do you have unbilled receivables?
Is revenue assignment associated with sales people information?
Do you assign non-revenue credit to sales people?
Do you have special revenue recognition for long-term agreements?
Do you automatically determine the general ledger accounts for specific
transactions (i. e. receivables, freight, tax, unearned revenue, unbilled
receivables, etc.) during Invoice Entry?
How do you receive notice to create/generate an invoice to bill a customer?
How do you link the specific products/services that you sell, with general
ledger accounts at Invoice Entry?
Do you regularly invoice customers for the same items?
Do you use Debit Memos?

How are Debit Memos accounted for?
Why are Debit Memos used?
What items appear on Debit Memos?
Do you use Customer Account Credit Memos?
How are Customer Account Credit Memos used?
262268036.xls
Page 28

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
AR
Invoicing
Not identified
Not identified
Is the schedule to close an accounting period for Customer Payment

documented?
Not identified
How long does it take to close an accounting period for Customer

Payment ?
Not identified
How long should it take to close an accounting period for Customer

Payment ?
Not identified
Is closing an accounting period for Customer Payment a hard close or a

soft close?
Not identified
Not identified
Not identified
Not identified
Not identified
Customer Payment ?
Not identified
Customer Payment ?
Not identified
for Customer Payment ?
Not identified
AR
Open/Close Periods
Not identified
AR
Reconciliation
Not identified
AR
Reconciliation
Not identified
AR
Reconciliation
Not identified
AR
Reconciliation
Why are Customer Account Credit Memos used?

What items appear on Customer Account Credit Memos?
Do you enter invoices in batches?
How are batch invoices defined?
Do you use batch controls, such as counts and amounts?
Do you bill customers in a foreign currency?
How many invoice types do you have? Provide invoice samples.
How frequently do you invoice your customers?
How do you track sales revenue on invoices? How is it reported?
What different shipping methods do you use?
How do you number your invoices?
Where are your price schedules maintained?
How often are sales orders invoiced?
What is the criteria to invoice?
What items appear on your invoices (inventory? non-inventory?)
Can payment terms be assigned at the invoice level?
What paper stock is used to print the invoices?
Where are the invoices printed? How many printers and where are they?
Pre-printed forms?
What remit to address is assigned for your invoices?
Do you assign shipping charges for your invoices?
How are shipping charges calculated?
How do you calculate your tax charges? What are the rates?
How do you keep your tax rate information up to date?
How do you close an accounting period for Customer Payment ?
How are adjustments to closed periods for Customer Payment handled?

How do you open an accounting period for Customer Payment ?
Is the schedule to open an accounting period for Customer Payment
documented?
How long does it take to open an accounting period for Customer Payment ?
How are adjustments to closed periods handled?

Do you reconcile payments with the bank?
How do you reconcile payments with the bank?
How often do you reconcile payments with the bank?
How are bank reconciliation errors handled?
262268036.xls
Page 29

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
AR
Customers
Not identified
AR, PA
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR, OE
Customers
Not identified
AR, OE
Customers
Not identified
AR, OE
Customers
Do you use customer agreements/contracts to manage specific payment

terms?
Not identified
AR, OE
Customers
Do you use customer agreements/contracts to manage specific invoicing

policies?
Not identified
AR, OE
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Do you automatically number customer business purposes as they are

created?
Not identified
AR
Customers
Do you track and record relationships between customers e.g. franchises,

subsidiaries etc.?
Not identified
AR
Customers
Do you create reciprocal customer relationships whenever you create a

relationship between customers for tracking purposes?
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Do you have the same customers repeated multiple times in the data files
or the same customer for different operating units?
Not identified
AR
Customers
How do you track customers with different or multiple bill-to and ship-to
addresses?
Not identified
AR
Customers
Not identified
GL
Period Close
Not identified
GL
Period Close
Not identified
GL
Period Close
Not identified
GL
Period Close
How long should it take to close an accounting period for Financial

Reporting?
Not identified
GL
Period Close
Is closing an accounting period for Financial Reporting a hard close or a

soft close?
Not identified
GL
Period Close
Not identified
GL
Period Open
Not identified
GL
Period Open
Not identified
GL
Period Open
Not identified
GL
Period Open
Financial Reporting?
Not identified
GL
Period Open/Close
Financial Reporting?
Not identified
GL
Period Open/Close
for Financial Reporting?
Not identified
GL
Open/Close Periods
Not identified
GL
Transactions
Not identified
GL
Transactions
What type(s) of customers do you have?

How many customers do you have?
Provide samples of customer master records.
What type of payment terms do you provide?
Do you provide split term payment terms?
Do you provide discount payment terms?
Do you use customer agreements/contracts to manage specific price lists?
Do you use customer agreements/contracts to manage specific discounts?
How do you track customer contact people?

Do you automatically number new customers as they are created?
Do you have multiple "remit tos"?

How are multiple "remit tos" determined for each customer?
What credit information is tracked for each customer?
Do terms and conditions of customer agreements and/or payment terms
change based upon the status of their accounts?
How do you maintain/audit your customer data?
Do you have a prospect system separate from the receivables customers?
Who has access to your customer database?
Describe the process for creation and maintenance of customer records.

How do you close an accounting period for Financial Reporting?
Is the schedule to close an accounting period for Financial Reporting
documented?
How long does it take to close an accounting period for Financial Reporting?
How are adjustments to closed periods for Financial Reporting handled?

How do you open an accounting period for Financial Reporting?
Is the schedule to open an accounting period for Financial Reporting
documented?
How long does it take to open an accounting period for Financial Reporting?
When closing at year end do you use a 13th period?

Do you track journal sources? What types?
Do you track journal categories? What ones?
262268036.xls
Page 30

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Do you have standard journals that recur with the same accounting
information (but changing amounts)? Provide examples.
Not identified
GL
Transactions
Do you have standard journals that recur with the same accounting
information (but the same amounts)? Provide examples.
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
Not identified
GL
Transactions
What type of authorization does it take to make adjusting entries in prior

periods?
Not identified
GL
Transactions
Do these reports have different rounding in $? (i.e. the preliminary report is

in pennies and the final in whole dollars)
Not identified
GL
Transactions
What are your intercompany processing requirements (e.g. eliminations,

internal invoices, reporting)
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Material Handling?
Not identified
Material Handling?
Not identified
for Material Handling?
Not identified
ALL
Period Close
Is the schedule to close an accounting period for Quality Management

documented?
Not identified
ALL
Period Close
How long does it take to close an accounting period for Quality

Management?
Not identified
ALL
Period Close
How long should it take to close an accounting period for Quality

Management?
Not identified
ALL
Period Close
Is closing an accounting period for Quality Management a hard close or a

soft close?
Not identified
ALL
Period Close
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Is the schedule to open an accounting period for Quality Management

documented?
Not identified
ALL
Period Open
How long does it take to open an accounting period for Quality

Management?
Do you enter statistical accounts regularly? How often?

Do you use batches to enter journals?
Do you reverse journals on a regular basis? Explain.
Do you use control totals when entering journals?

How often do you post journals to your General Ledger balances?
What are the procedures you use to post these journals?
Who posts the journal batches? Who approves the posting?
Do you allow for posting out of balances journals into a suspense account?
Do you have multiple suspense accounts?
Do you have any input documents that you currently use?
Do you need to categorize your journals in any way (e.g. by source,
accounts payable, by type, accrual)? How are these categories useful?
Do you need to associate special statistical figures to certain journal entries?
Do you have any audit requirements that might be unique?
Do you currently use encumbrance accounting?
How do you close an accounting period for Material Handling?

Is the schedule to close an accounting period for Material Handling
documented?
How long does it take to close an accounting period for Material Handling?
How long should it take to close an accounting period for Material Handling?
Is closing an accounting period for Material Handling a hard close or a soft
close?
How are adjustments to closed periods for Material Handling handled?
How do you open an accounting period for Material Handling?
Is the schedule to open an accounting period for Material Handling
documented?
How long does it take to open an accounting period for Material Handling?
How are adjustments to closed periods for Quality Management handled?

How do you open an accounting period for Quality Management?
262268036.xls
Page 31

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
ALL
Period Open
Quality Management?
Not identified
ALL
Period Open/Close
Quality Management?
Not identified
ALL
Period Open/Close
for Quality Management?
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
How long should it take to close an accounting period for Inventory

Accuracy?
Not identified
ALL
Period Close
Is closing an accounting period for Inventory Accuracy a hard close or a soft

close?
Not identified
ALL
Period Close
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Inventory Accuracy?
Not identified
ALL
Period Open/Close
Inventory Accuracy?
Not identified
ALL
Period Open/Close
for Inventory Accuracy?
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Costing?
Not identified
ALL
Period Open/Close
Costing?
Not identified
ALL
Period Open/Close
for Costing?
Not identified
INV, WIP
Period Close
Not identified
INV, WIP
Period Close
Not identified
COST, INV, WIP
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
How do you close an accounting period for Inventory Accuracy?

Is the schedule to close an accounting period for Inventory Accuracy
documented?
How long does it take to close an accounting period for Inventory Accuracy?
How are adjustments to closed periods for Inventory Accuracy handled?

How do you open an accounting period for Inventory Accuracy?
Is the schedule to open an accounting period for Inventory Accuracy
documented?
How long does it take to open an accounting period for Inventory Accuracy?
How do you close an accounting period for Costing?

Is the schedule to close an accounting period for Costing documented?
How long does it take to close an accounting period for Costing?
How long should it take to close an accounting period for Costing?
Is closing an accounting period for Costing a hard close or a soft close?
How are adjustments to closed periods for Costing handled?
How do you open an accounting period for Costing?
Is the schedule to open an accounting period for Costing documented?
How long does it take to open an accounting period for Costing?
How do you measure the time it takes to close your accounting period?
How do you measure the labor resources involved to close your accounting
period?
How long does it take to close your accounting period?
How do you close an accounting period for Order Placement?
Is the schedule to close an accounting period for Order Placement
documented?
How long does it take to close an accounting period for Order Placement?
How long should it take to close an accounting period for Order Placement?
Is closing an accounting period for Order Placement a hard close or a soft
close?
How are adjustments to closed periods for Order Placement handled?
How do you open an accounting period for Order Placement?
Is the schedule to open an accounting period for Order Placement
documented?
How long does it take to open an accounting period for Order Placement?
262268036.xls
Order Placement?
Page 32

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
ALL
Period Open/Close
Order Placement?
Not identified
ALL
Period Open/Close
for Order Placement?
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Order Fulfillment?
Not identified
ALL
Period Open/Close
Order Fulfillment?
Not identified
ALL
Period Open/Close
for Order Fulfillment?
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Not identified
ALL
Period Close
How long should it take to close an accounting period for Customer Returns
?
Not identified
ALL
Period Close
Is closing an accounting period for Customer Returns a hard close or a

soft close?
Not identified
ALL
Period Close
How do you close an accounting period for Order Fulfillment?

Is the schedule to close an accounting period for Order Fulfillment
documented?
How long does it take to close an accounting period for Order Fulfillment?
How long should it take to close an accounting period for Order Fulfillment?
Is closing an accounting period for Order Fulfillment a hard close or a soft
close?
How are adjustments to closed periods for Order Fulfillment handled?
How do you open an accounting period for Order Fulfillment?
Is the schedule to open an accounting period for Order Fulfillment
documented?
How long does it take to open an accounting period for Order Fulfillment?
How do you close an accounting period for Customer Returns ?

Is the schedule to close an accounting period for Customer Returns
documented?
How long does it take to close an accounting period for Customer Returns ?
How are adjustments to closed periods for Customer Returns
handled?
How do you open an accounting period for Customer Returns ?

Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Customer Returns ?
Not identified
ALL
Period Open/Close
Customer Returns ?
Not identified
ALL
Period Open/Close
for Customer Returns ?
Not identified
ALL
Period Close
Not identified
ALL
Period Close
Is the schedule to close an accounting period for Sales and Marketing

documented?
Not identified
ALL
Period Close
How long does it take to close an accounting period for Sales and
Marketing?
Not identified
ALL
Period Close
How long should it take to close an accounting period for Sales and
Marketing?
Not identified
ALL
Period Close
Is closing an accounting period for Sales and Marketing a hard close or a

soft close?
Not identified
ALL
Period Close
Not identified
ALL
Period Open
Not identified
ALL
Period Open
Is the schedule to open an accounting period for Sales and Marketing

documented?
Not identified
ALL
Period Open
How long does it take to open an accounting period for Sales and
Marketing?
Not identified
ALL
Period Open
Sales and Marketing?
Not identified
ALL
Period Open/Close
Sales and Marketing?
Not identified
ALL
Period Open/Close
for Sales and Marketing?
Not identified
HR
Period Close
Not identified
HR
Period Close
Is the schedule to open an accounting period for Customer Returns

documented?
How long does it take to open an accounting period for Customer Returns ?
How do you close an accounting period for Sales and Marketing?
How are adjustments to closed periods for Sales and Marketing handled?
How do you open an accounting period for Sales and Marketing?
How do you close an accounting period for Human Resources?
262268036.xls
Is the schedule to close an accounting period for Human Resources

documented?
Page 33

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
HR
Period Close
Not identified
HR
Period Close
How long should it take to close an accounting period for Human

Resources?
Not identified
HR
Period Close
Is closing an accounting period for Human Resources a hard close or a soft

close?
Not identified
HR
Period Close
Not identified
HR
Period Open
Not identified
HR
Period Open
Not identified
HR
Period Open
Not identified
HR
Period Open
Human Resources?
Not identified
HR
Period Open/Close
Human Resources?
Not identified
HR
Period Open/Close
for Human Resources?
Not identified
PAY
Period Close
Not identified
PAY
Period Close
Not identified
PAY
Period Close
Not identified
PAY
Period Close
Not identified
PAY
Period Close
Not identified
PAY
Period Close
Not identified
PAY
Period Open
Not identified
PAY
Period Open
Not identified
PAY
Period Open
Not identified
PAY
Period Open
Payroll?
Not identified
PAY
Period Open/Close
Payroll?
Not identified
PAY
Period Open/Close
for Payroll?
Not identified
PA
Period Close
Not identified
PA
Period Close
Not identified
PA
Period Close
Not identified
PA
Period Close
Not identified
PA
Period Close
Not identified
PA
Period Close
Not identified
PA
Period Open
Not identified
PA
Period Open
Not identified
PA
Period Open
Not identified
PA
Period Open
Projects?
Not identified
PA
Period Open/Close
Projects?
Not identified
PA
Period Open/Close
for Projects?
Not identified
PA
Open/Close Periods
Not identified
PA
Open/Close Periods
Not identified
AR, GL, PA
Open/Close Periods
Not identified
AP, PA
Project Set Up
Not identified
PA
Project Set Up
How long does it take to close an accounting period for Human Resources?
How are adjustments to closed periods for Human Resources handled?

How do you open an accounting period for Human Resources?
Is the schedule to open an accounting period for Human Resources
documented?
How long does it take to open an accounting period for Human Resources?
How do you close an accounting period for Payroll?

Is the schedule to close an accounting period for Payroll documented?
How long does it take to close an accounting period for Payroll?
How long should it take to close an accounting period for Payroll?
Is closing an accounting period for Payroll a hard close or a soft close?
How are adjustments to closed periods for Payroll handled?
How do you open an accounting period for Payroll?
Is the schedule to open an accounting period for Payroll documented?
How long does it take to open an accounting period for Payroll?
How do you close an accounting period for Projects?

Is the schedule to close an accounting period for Projects documented?
How long does it take to close an accounting period for Projects?
How long should it take to close an accounting period for Projects?
Is closing an accounting period for Projects a hard close or a soft close?
How are adjustments to closed periods for Projects handled?
How do you open an accounting period for Projects?
Is the schedule to open an accounting period for Projects documented?
How long does it take to open an accounting period for Projects?
Do your project periods differ from your accounting periods?

Are there separate procedures necessary to open, close, and maintain
project periods which are different from accounting periods?
Do you use outside vendors in your project work?
Are project numbers system generated or manually entered?
262268036.xls
Page 34

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Do you employ controls (dates, expense type, etc.) to restrict charges to a

project?
Not identified
PA
Project Set Up
How many different control types to restrict charges to a project do you

employ?
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
What are the project budget variables you track when monitoring project
performance?
Not identified
PA
Project Set Up
Do you use project budgets/plans for anticipated revenue, as well as cost,

to track project performance?
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Are different organizations responsible for different projects?

Does your company manage different types of projects? What are they?
How many different project types does it manage?
To what degree does client management influence the volume and type of
work a customer seeks?
Do you complete work for public or private sector entities?
Do you define a Work Breakdown Structure (WBS) for each project?
How many tasks are included in a typical WBS?
What tasks are involved in a typical WBS?
Do you assign roles or responsibilities to employees for each project?
How many different roles are there for each project?
What are the roles for each project?
Do you classify projects by sector, industry, or other category?
How many different classifications are there for project types?
What are the classifications for project types?
What are the control types to restrict charges to a project?
Do you budget revenues and costs at different or the same levels of detail?
Do you validate project funding during preparation of the budget?
What are your categories of projects? (Direct, Indirect, Capital, Expense,
etc.)
What types of work or service do tasks represent?
What type of Work Breakdown Structure do you use?
What is the maximum number of levels in the WBS?
What is the maximum number of tasks in a project?
Please provide a sample WBS.
How are Work Breakdown Structures generated?
Do you use templates for repetitive projects?
How many customers per project?
Are projects funded?
How is funding recorded?
What project status do you use?
How are projects approved for setup, charges, revenue, invoicing?
What is the project life cycle?
How are projects initiated?
Do you have indirect projects?
At what WBS level are cost and revenue budgeted?
Do you budget by type of expenditure?
What budget versions do you maintain?
262268036.xls
Page 35

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up

What type of controls do you have on budgets?
How are budget changes handled?
Are hard limits on budgets enforced?
Do budgets include burdens?
Do you record customer contracts in the project accounting system?
Do you use Microsoft Projects? (If yes, Oracle Project Connect required.)
Do you build assets for internal use? Do you track the construction of these
assets as projects?
Do you create projects for internal or non-billable projects?
Do you have a need to redirect organization or employee cost from an
"owning" organization to a "project" organization?
Do you have any unusual, or customer specific, billing cycles?
Does the employee cost rate in Projects differ from the HR salary/wage rate?
Not identified
PA
Time & Expense

Entry
Not identified
AP, PA, PO
Project Tracking
Not identified
AP, PA, PO
Project Tracking
Not identified
AP, GL, PA, PO
Project Tracking
Not identified
PA
Project Tracking
Not identified
PA
Project Tracking
Not identified
PA, HR
Project Tracking
Not identified
PA
Project Tracking
Not identified
PA
Project Set Up
Not identified
PA
Project Set Up
Not identified
PA
Maintenance
Not identified
PA
Maintenance
Not identified
PA
Other
Not identified
PA
Other
Not identified
PA
Other
Not identified
PA
Reporting
Not identified
PA
Reporting
What are your Project Billing reporting requirements with respect to

functional vs. foreign currencies?
Not identified
PA
Reporting
What are your Project Billing reporting requirements with respect to

summary or detail formats? Obtain report listing.
Not identified
PA
Reporting
What reports do you currently generate to meet your Project Billing

reporting requirements? Provide examples of each. Include source (could
be manual), user, frequency, number of copies.
Not identified
PA
Reporting
Is there any Project Billing reporting requirement that your current set of
reports does not meet?
Not identified
PA
Reporting
Are Project Billing reports standard across multiple Sets of Books, for
example, subsidiaries?
Not identified
PA
Reporting
Are Project Billing reports standard across multiple levels within a Set of
Books, i e., divisions?
Not identified
PA
Reporting
What account codes and/or descriptions are required on Project Billing

reports?
Not identified
PA
Reporting
Do you provide a "key" of content/information somewhere on the Project

Billing report?
Not identified
PA
Reporting
What Project Billing reports are grouped together on a regular basis and
printed in one print run?
Not identified
PA
Reporting
Not identified
PA
Reporting
Not identified
PA
Reporting
Do you track "Committed" as well as "Actual" costs for projects?

What are the components/sources (requisitions, purchase orders, pending
invoices, etc.) of a projects Committed costs?
Do you allocate or attribute overhead costs to projects?
To what degree does your company track activities, costs, and revenues for
"Services," performed for and reimbursed by a customer?
Explain the technique(s) (burdening rates, cost multipliers, etc.) that you use.
Does your organization track shared resources, (i. e., employee from Group
A works on a project managed by Group B) with respect to revenue and
cost?
Are contracts used to fund multiple projects/tasks?
Please provide a sample of a project budget.
Do you use time-phased budgets?
How do you maintain your Project Billing data?
How do you audit your Project Billing data?
Which operations/processes do you want to streamline for Project Billing?
Which operations/processes do you want to eliminate for Project Billing?
Are there any time-intensive Project Billing operations/processes that need
to be addressed?
What business performance statistics do you monitor for Project Billing?
Who receives a copy of the Project Billing reports?

What is the criteria for determining who should receive a copy of any
Project Billing report?
How do you update a Project Billing reports distribution list?
262268036.xls
Page 36

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
PA
Reporting
Is the process to update a Project Billing reports distribution list

documented?
Not identified
PA
Reporting
Not identified
PA
Reporting
Not identified
PA
Reporting
Who performs the tasks associated with updating a Project Billing reports
distribution list?
Not identified
PA
Reporting

location printing for Project Billing reports?
Not identified
PA
Reporting
Do some of these Project Billing reports belong in report sets? Do you have
a group of reports which are always run together?
Not identified
PA
Reporting
Not identified
PA
Reporting
Not identified
PA
Reporting
Not identified
PA
Security
Do you have security requirements on who can enter data for Project
Billing? (e.g. by company? by cost center?)
Not identified
PA
Security
Do you have security reports on who can run Project Billing reports? (by
company, by cost center etc.)
Not identified
PA
Security
Not identified
PA
Security
Not identified
PA
Security

for Project Billing?
Not identified
PA
Security
created for Project Billing?
Not identified
PA
Validation
Do you review requirements for validation rules, allowing certain Project

Billing accounts to be valid with only certain other values.
Not identified
AR, GL, PA
Collections
Not identified
AR, GL, PA
Collections
Do you monitor project receivables agings and/or collections effectiveness

by manager?
Not identified
AR, GL, PA
Collections

by customer?
Not identified
AR, GL, PA
Collections

by organization?
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Customers
Not identified
AR
Other
Not identified
AR
Other
Not identified
AR
Other
Not identified
AR
Other
Not identified
AR
Other
Not identified
AR
Other
Not identified
AR
Other
How do you determine whether indirect labor costs, such as overhead, are
actually recovered through your billing practice?
How do you determine whether the costs of non-labor assets are recovered
with bill rates or mark-ups?
How long does it take to update a Project Billing reports distribution list?
How long should it take to update a Project Billing reports distribution list?
Do the separate business units run their own Project Billing reports?
What type of printers do you run Project Billing reports (including checks,
purchase orders etc.) on? Where are they located?
Do you run Project Billing reports for different companies or cost centers?
Will there need to be terminal security for Project Billing?

Do you run security reports on a regular basis for Project Billing?
Do you monitor project receivables agings and/or collections effectiveness?
How do you group your customers for credit limits, credit checks?
How do you group your customers for statements?
How do you group your customers for interest charges for late payments?
How do you group your customers for payment rules?
How many project customers do you have?
Do you send customers statements?
Provide an overview of AR cash receipt processing.
Are cash receipt procedures documented?
Should any of the procedures be changed, streamlined or eliminated?
Do you ever adjust receivables?
How do you adjust receivables?
Do you limit the amounts when adjusting receivables?
Do you receive deposits and/or prepayments?
Not identified
GL, PA
Performance
Monitoring
Not identified
PA
Performance
Monitoring
Not identified
AR
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Typically, how many project-related payments do you receive a month?

Does your company manage contract projects?
How many different contract project types, (i.e., billing method type) does
your company manage?
What different contract types does your company manage?
262268036.xls
Page 37

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
PA
Project Billing
To what degree does client management influence customer billing

arrangements?
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Do you ever use one method to bill customers and a different to accrue
revenue, for the same project?
Not identified
PA
Project Billing
What are the control types employed to restrict billable and non-billable
charges to a project?
Not identified
AR
Project Billing
Not identified
AR, GL
Project Billing
Not identified
AR, GL
Project Billing
Not identified
AR
Project Billing
Not identified
AR
Project Billing
Not identified
AR
Project Billing
Not identified
AR
Sales
Not identified
AR
Sales
Not identified
AR
Sales
Not identified
AR
Sales
Not identified
AR, OE
Sales
Not identified
AR, OE
Sales
If your sales order cycle involves product shipment, how do you manage
partial shipments and resulting backorders?
Not identified
AR
Sales
Do you maintain mandatory and/or optional reviews in your orders cycle for
credit risk, legal compliance, and/or other approvals?
Not identified
AR, OE
Sales
Do you use standard item codes with default pricing and default accounting
information?
Not identified
AR, GL, OE
Sales
Not identified
AR, GL, OE
Sales
Not identified
AR, GL, OE
Sales
Not identified
AR, GL, OE
Sales
Not identified
AR, OE
Sales
Not identified
AR, OE
Sales
Not identified
AR, GL, OE
Sales
Not identified
AR, GL, OE
Sales
Not identified
AR, GL, OE
Sales
Not identified
AR
Sales
Not identified
AR, GL, OE
Sales
Not identified
AR, GL, OE
Sales
Do you maintain standard bill rate schedules?

How many different schedules bill rate schedules are there?
What are the schedule types (i. e., employee, job title, non-labor resources)?
Do any project billings involve retainage?
Do you track distinct customer contact types, (i.e., billing shipping, technical,
etc.)?
How many different customer contact types does your company track?
What are the different customer contact types?
Do you ever perform one project for multiple customers?
Do you employ multiple billing methods?
How many different billing methods do you employ?
What are the different billing methods you employ?
Do you use standard invoice lines with default accounting information?

Do you have any subsidiaries that bill customers in a foreign currency?
Are there any other foreign currency issues regarding invoices and/or
payments?
Do you allow split payment terms?
Do you allow discount payment terms?
How do you maintain and assign salespeople to customers?
Do you track Sales Territory Information?
How is Sales Territory Information for tracking purposes derived? (i.e.
customer, salesperson etc.)
What are the milestones of your sales order cycle?
Does your sales order cycle involve product shipment?
Do you enter orders in batches?

How are batch orders defined?
Do you use batch controls, such as counts and amounts?
Do you have customers who order for other customers?
How do you handle orders without shipment information?
How do you handle orders from unknown customers?
What are your policies and procedures about adjusting orders?
What are your policies and procedures about canceling orders?
How often do you adjust orders?
How often do you cancel orders?
How many orders do you receive in a month?
How many orders are canceled in a period?
262268036.xls
Page 38

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
AR, GL, OE
Sales
Not identified
AR
Sales
Not identified
AR
Sales
Not identified
AR
Sales
Not identified
AR
Sales
Not identified
AR
Reporting
Not identified
AR
Reporting
Not identified
AR
Reporting
Not identified
AR
Reporting
Not identified
ALL
Reporting
Not identified
ALL
Reporting
Not identified
AR, GL
Post
Not identified
AR, GL
Post
Not identified
AR
Post
Not identified
AR
Post
Not identified
AR
Post
Not identified
AR
Post
Not identified
AR
Post
Not identified
AR
Payments
Not identified
AR
Payments

What are the reasons for canceled orders?
Do you have sales representatives? How many?
How do you breakup territory for sales?
How do you assign commissions?
Do you track non-revenue sales credits?
What Invoice Aging periods are currently in use?
What reports do you currently generate for Invoicing, Sales and Revenue
tracking? Provide samples including frequency and distribution.
Are reports grouped for processing purposes?
Are there any requirements your current set of reports does not meet?
Are AR processing statistics maintained and/or reviewed?
Are there any requirements for on-line distribution or remote report
processing?
Who is responsible for opening and closing AR periods?
Is the schedule for opening and closing AR documented?
Do you have any documentation on your AR close?
separately?
Do you enter your payments in batches?
How are batches identified?
How do your customers generally pay invoices?
single checksingle
invoice
single checkmultiple invoices
multiple checksmultiple invoices
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Do you use batch control counts and amounts?

Do you use more than one bank account and/or cash account?
Do you have customers who pay other customers invoices?
Do you use lockboxes?
How many lockboxes do you use?
What types of payments are received and input? (i.e. check, cash etc.)
How do you receive and input payments?
Do you receive non-customer related payments?
How are non-customer related payments accounted for?
How do you handle payments without remittance information?
How do you handle payments from unknown sources?
What are your policies and procedures about adjusting payments?
What are your policies and procedures about reversing payments?
How often do you adjust payments?
How often do you reverse payments?
How many payments do you receive in a month?
262268036.xls
Page 39

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Payments
Not identified
AR
Reporting
What reports do you currently generate for payment processing? Provide

samples including frequency and distribution.
Not identified
AR
Collections
How do you enter/manage a credit amount owed to the customer by your

company?
Not identified
AR
Collections
How do you enter/manage a credit amount owed to your company by the

customer
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Is the process for tracking actions to collect on delinquent accounts

automated?
Not identified
AR
Collections

Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
AR
Collections
Not identified
PA
Project Billing
Not identified
AP, PA, Payroll, PO
Project Costing
Who makes deposits to the bank?

How many checks are returned by the bank in a period?
What are the reasons for checks being returned by the bank?
Are fees charged for NSF checks?
Who applies cash?
How is cash applied?
Do you create chargebacks (Debit Items) for customer deductions?
Do you send customers statements?

Do you ever adjust receivables?
How do you adjust receivables?
Do you limit the amounts when adjusting receivables?
What credit information is tracked for each customer?
Are your collection policies documented?
Do you charge finance charges?
How do you charge finance charges?
Do you send dunning letters to customers?
How is the status of customer accounts communicated to Order Entry/Sales
Reps?
Do collectors actively call customers on delinquent items?
What is the process for tracking actions to collect on delinquent accounts?
Do you monitor your collectors performance?

What metrics are used to monitor collections performance?
Do you run a detailed expense statement periodically?
How often is a detailed expense statement run and to whom is it distributed?
Do you do cash requirements forecasting?
What sort of buckets do you use for cash requirements forecasting? (i.e. 30,
60, 90...)
How do you monitor customer account status?
Are there any special reporting requirements pertaining to collections?
Do you have a separate aging for collectors?
What types of expenditures are entered as vendor invoices?
Not identified
AP, Legacy
Systems, PA,
Payroll, Purchasing Project Costing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Are Project commitments/expenditures captured in Purchasing? Payroll?

Accounts Payable?
Will you use legacy systems to feed information to Projects? (Review AMG
documentation to ensure that the information is captured correctly.)
Please diagram how vendor invoices and revenue are accounted?

Please provide a sample of a coded vendor invoice.
How are vendor invoice adjustments and corrections made?
262268036.xls
Page 40

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
AR, PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
AR, PA
Project Billing
Not identified
PA
Project Billing
Not identified
AR, PA
Project Billing
Not identified
PA
Project Billing
Not identified
AR, PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
Not identified
AR, PA
Project Billing
Not identified
PA
Project Billing
Not identified
PA
Project Billing
What methods of revenue recognition are used? (time and material,

percent complete, etc.)
Not identified
AR, PA
Project Billing
Do you have a standard format for invoices? Does this format include any
special printing considerations (logo, line format)?
Process General Ledger
GL
Periods
GL
Periods
GL
Periods
GL
Periods
GL
Periods
Project Accounting
SS Exp
Operations
Does your system allow for automatic payment to your T&E charge card
issuer?
Project Accounting
SS Exp
Operations
What are your current cycle times associated with expense report
processing?
Project Accounting
SS Exp
Operations
Is there a push by management to reduce cycle times associated with

expense processing?
Project Accounting
SS Exp
Operations
Can you submit expense reports and review the approval and payment
status via the web?
Project Accounting
SS Exp
Operations
Can employees track refunds on the system and apply them to unpaid
expense reports, if needed?
At what level of the organization structure is revenue recognized?

How do you account for borrowed/lent resources for revenue purposes?
Are limits on revenue enforced?
Please provide samples of revenue credit reports.
Do you use write-ons and write-offs for revenue?
How are write-ons and write-offs recorded?
How are write-ons and write-offs accounted?
How often are projects invoiced?
How are invoices formatted?
Please provide a sample of each format used.
Are invoices printed from the system or manually typed?
Is retention applied?
How are invoices numbered?
Are all invoices generated at the same time or spread over the month?
Are invoices subtotaled?
Are directs costs separate from burdens?
Is invoice printing centralized or decentralized?
Who generates and approves invoices?
Are invoicing limits enforced?
How are rates determined?
How are costs marked up?
Please provide a sample rate schedule.
Are rates scheduled by job title or employee?
How often do rate schedules change?
How often and for what reasons are rates overridden?
What invoice adjustments/corrections are made?
Who collects on invoices?
Do you have milestone invoices, scheduled payments, pre-bills, etc.?
When is the beginning of your year?

What is the period type? How many periods in your year?
Do all the companies have the same calendar? Explain
Do you have a naming convention for the periods?
What accounting periods are in your quarters?
262268036.xls
Page 41

OBM Level I
OBM Level II
OBM Level III
Application
Category
Project Accounting
SS Exp
Operations
Does your system automatically calculate tax amounts and capture valueadded tax (VAT) information for receipts?
Does your system support multi-currency? Can employees enter receipts
denominated in any currency and have the receipt amount automatically
converted into an amount in the reimbursement currency?
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
What is your current reimbursement cycle time? Do you have a plan to

reduce cycle time?
Project Accounting
SS Exp
Operations
Are procurement cards being considered for use down the road as an
integrated component in the procure-to-pay process?
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Operations
Project Accounting
SS Exp
Reporting
Project Accounting
SS Exp
Reporting
What reports do you currently generate to meet your expense reporting

requirements?
Project Accounting
SS Exp
Reporting
What are your expense reporting requirements with respect to summary or

detail formats?
Project Accounting
SS Exp
Other
Project Accounting
SS Exp
Other
Project Accounting
SS Exp
Other
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Can an employee enter expense reports on behalf of another employee

(authorized delegate)?
Is it difficult to track credit card transactions in dispute?
Does your system support the euro currency?
Can an employee easily review his credit card transactions for the month?
How does the system deal with projects-related expense reports?
What is your process for approving expense reports? Is this process
documented?
Is there a push by management to reduce travel and entertainment costs?
How much time is spent on maintaining your system by your MIS staff?
Can you modify previously entered expense reports?
Can you set up expense report templates to cut down on total preparation
time by employees?
Do you have the functionality to review your expense report history?
Can you review the expense report history for another employee?
What are your reporting requirements?
What are your security capabilities?

Will adding custom requirements require a lot of programming?
Do you use performance indicators to monitor administrative costs? What is
your administrative costs per expense report? Is there a plan to increase
performance?
What is your timecard process? Is this process documented and available?
How easy is it for employees to track the approval status of their timecards?
What is your timecard approval process?
How does your system deal with project-related employee time?
Does your system support multiple organizations?
Does your current system allow for data collection over the web?
Does the system integrate with a Project Management application?
Can an employee view timecard history?
With the current system's capabilities, are managers easily able to evaluate
employee utilization and productivity?
Do you feel your system adequately enforces timecard policies?
Do you think a timecard system accessible through the web would be
beneficial to your company? Do you anticipate any kind of time savings as a
result of using this system? Other benefits?
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
Project Accounting
SS Time
Operations
What are your system's audit capabilities? Are there any concerns with
your system's audit capabilities?
Project Accounting
SS Time
Transactions
How are reversals (entering negative hours against approved timecard)

dealt with?
Project Accounting
SS Time
Transactions
Project Accounting
SS Time
Reporting
Can authorized employees enter timecards on behalf of someone else?
How are rejected unmatched transactions treated with your current system?
262268036.xls
Page 42

OBM Level I
OBM Level II
OBM Level III
Application
Category
Project Accounting
SS Time
Reporting
What reports do you currently generate to meet your reporting

requirements?
Project Accounting
SS Time
Reporting
What are your reporting requirements with respect to summary or detail

formats?
Project Accounting
E Travel
Operations
Do you have a process focusing on how employees plan and book

corporate travel? Is the process documented and available?
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Operations
Does your travel management system encompass travel planning, travel

reimbursement, and travel intelligence?
Project Accounting
E Travel
Operations
As far as rules management, does your system adequately conform to

corporate policy?
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Operations
Does your system have the capability to import reservations made over the
phone into your database?
Project Accounting
E Travel
Operations
What process do you have in place for effectively managing vendor

relationships?
Project Accounting
E Travel
Operations
Does your system effectively direct travelers to company-suggested

itineraries with the best negotiated rates?
Project Accounting
E Travel
Operations
Is travel intelligence (ability to analyze supplier performance and policy

compliance, and perform travel activity summary) an important travel
management initiative for your company?
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Operations
How easy is it for a traveler to find where his expense report is in the
process?
Project Accounting
E Travel
Operations
Does your system provide detailed, real time analysis for corporate travel
planners?
Project Accounting
E Travel
Operations
Are corporate travel policies automatically enforced for all classes of

travelers in your current system?
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Operations
Project Accounting
E Travel
Reporting
Project Accounting
E Travel
Reporting
What reports do you currently generate to meet your travel management

reporting requirements?
Project Accounting
E Travel
Reporting
What are your travel management reporting requirements with respect to

summary or detail formats?
not identified
Not identified
PA
Maintenance
not identified
Not identified
PA
Maintenance
not identified
Not identified
PA
Other
not identified
Not identified
PA
Other
not identified
Not identified
PA
Other
Are there any time-intensive Project Set Up operations/processes that need

to be addressed?
not identified
Not identified
PA
Security
Do you have security requirements on who can enter data for Project Set
Up ? (e.g. by company? by cost center?)
not identified
Not identified
PA
Security
Do you have security reports on who can run Project Set Up reports? (by
not identified
Not identified
PA
Security
not identified
Not identified
PA
Security
not identified
Not identified
PA
Security

for Project Set Up ?
not identified
Not identified
PA
Security
created for Project Set Up ?
not identified
Not identified
PA
Validation
Do you review requirements for validation rules, allowing certain Project Set
Up accounts to be valid with only certain other values.
not identified
Not identified
PA
General
not identified
Not identified
PA
General
Is your travel management solution web-based? What are its main features?
How does your travel management system deal with contract management?
How is your travel policy communicated to your employees?

Does your system effectively enforce travel policy
What controls are in place to reduce travel costs?
Is there a process in place for detecting and correcting errors?
Can you easily access company policy documents through the system?
Does your system provide for a direct link to suppliers?
Do you have a process in place for reviewing and enhancing the value of
supplier agreements?
Is there a push to automate your enterprise-wide travel expense process?
How do you maintain your Projects data?

How do you audit your Projects data?
Which operations/processes do you want to streamline for Project Set Up ?
Which operations/processes do you want to eliminate for Project Set Up ?
Will there need to be terminal security for Project Set Up ?

Do you run security reports on a regular basis for Project Set Up ?
Which organizations are assigned projects/tasks/employees?

Please provide a list of job titles.
262268036.xls
Page 43

OBM Level I
OBM Level II
OBM Level III
Application
Category
not identified
Not identified
PA
General
not identified
Not identified
PA
General
not identified
Not identified
PA
General
not identified
Not identified
PA,
Other
not identified
Not identified
AR, GL, PA
Other
not identified
Not identified
PA
Security
not identified
Not identified
PA
Security
not identified
Not identified
PA
Security
Operations Analysis and Management

Reporting
Manage Product Costing
ALL
Maintenance

Reporting
ALL
Maintenance

Reporting
ALL
Other

Reporting
ALL
Other

Reporting
ALL
Other
Are there time-intensive Costing operations/processes that need to be

addressed?

Reporting
ALL
Security
Do you have security requirements on who can enter data for Costing? (e.g.
by company? by cost center?)

Reporting
ALL
Security
Do you have security reports on who can run Costing reports? (by company,
by cost center etc.)

Reporting
ALL
Security

Reporting
ALL
Security

Reporting
ALL
Security

for Costing?

Reporting
ALL
Security
created for Costing?

Reporting
ALL
Validation
Do you review requirements for validation rules, allowing certain Costing


Reporting
COST
Cost Analysis

Reporting
WIP
Cost Analysis

Reporting
WIP
Cost Analysis

Reporting
INV, WIP
Cost Analysis

Reporting
WIP
Cost Analysis

Reporting
COST
Cost Analysis

Reporting
WIP
Cost Analysis

Reporting
INV, WIP
Cost Analysis

Reporting
BOM, INV
Cost Method

Reporting
BOM, INV
Cost Method

Reporting
COST
Cost Method

Reporting
BOM, INV
Cost Method
AP, PA
Time & Expense

Entry
How are sub-contracted costs included in the cost of a project?

Reporting
Reporting
AP, PA
Time & Expense

Entry
How many Time Reports are submitted?
AP, PA
Time & Expense

Entry
How many Expense Reports are submitted?

Reporting

Reporting
AP, PA
Time & Expense

Entry
If employees submit Time Reports and Expense Reports on-line, what

software and hardware are used?
AP, HR, PA
Time & Expense

Entry
Do employees submit Time Reports and Expense Reports on paper

Reporting

Reporting
PA
Time & Expense

Entry
Are costs that are associated with "borrowed" employees, (i. e., employee
from Group A works on a project managed by Group B) attributed to lending
or project organization?

Reporting
PA
Time & Expense

Entry
Do you maintain a log used to attribute the use of equipment to specific

projects?
Please provide overall system flow diagram.

Please provide any other documentation on the existing system.
Do you perform project costing, project billing or both?
How do you maintain/audit your project data?
Do you have a prospect system separate from the customer information?
What is your present security scheme for project accounting?
If you use roles, how many different roles have been identified?
How is access to labor cost/rates controlled?
262268036.xls
How do you maintain your Costing data?

How do you audit your Costing data?
Which operations/processes do you want to streamline for Costing?
Which operations/processes do you want to eliminate for Costing?
Is terminal security required for Costing?

Do you run security reports on a regular basis for Costing?
Do you collect labor and material costs?

How do you collect labor?
How do collect material variances?
Do you do any actual costing?
Is set-up a separate operation?
Do you post WIP variances?
What is the average WIP dollar value over a given period?
What analysis is done on variances at period close?
Do you use standard cost rollups?
Do you simulate costs?
Do you use activity based costs?
How often do you update product costs?
Page 44
262268036.xls
OBM Level I
OBM Level II
OBM Level III

Reporting
Application
Category

Are purchases recorded against projects/tasks?
PA, PO
Time & Expense

Entry

Reporting
What are your category of expenditures?
PA
Time & Expense

Entry

Reporting
What type of expenditures are burdened?
PA
Time & Expense

Entry

Reporting

Reporting
Time & Expense

Entry
What types of adjustments/corrections are made to expenditures?
PA
What category and type of expenditures do you charge to projects?
PA
Time & Expense

Entry

Reporting
PA
Time & Expense

Entry

Reporting
PA
Time & Expense

Entry
How are intercompany or intracompany charges handled?

Reporting
PA
Time & Expense

Entry
Who approves timecards?


Reporting
PA, Payroll
Time & Expense

Entry
Are timecards entered on-line by individuals, in pre-approved batches, or

imported from another system?

Reporting
PA, Payroll
Time & Expense

Entry
Is time entered daily, or summarized for a period?
PA, Payroll
Time & Expense

Entry
Do you enter overtime?

Reporting
PA, Payroll
Time & Expense

Entry
How is overtime charged?

Reporting
Reporting
PA
Time & Expense

Entry
Do you bill overtime?
PA, Payroll
Time & Expense

Entry
Is overtime calculated by the system, or by the user before entry?

Reporting
PA, Payroll
Time & Expense

Entry
What rules are used for system calculated overtime?

Reporting
Reporting
PA
Time & Expense

Entry
Which organizations are charged for labor cost?


Reporting
PA, Payroll
Time & Expense

Entry
How do you account for borrowed/lent labor resources for timecard

purposes?

Reporting
PA
Time & Expense

Entry
Please diagram how labor cost and revenue are accounted? Include cross
charges, burdens, direct and indirect charges.
PA
Time & Expense

Entry
Who approves expenses?

Reporting
PA
Time & Expense

Entry
How are expense report adjustments/corrections handled?

Reporting
Reporting
PA
Time & Expense

Entry
What cost elements are entered via expense reports?
PA
Time & Expense

Entry
Are expenses entered in units or dollars?

Reporting
PA
Time & Expense

Entry
How are expense report costs accounted?

Reporting
Reporting
PA
Time & Expense

Entry
What types of expenditures are entered as usages?
PA
Time & Expense

Entry
How are usages recorded and entered?

Reporting
Reporting
PA
Time & Expense

Entry
How is usage cost calculated and accounted?

Reporting
PA
Time & Expense

Entry
How are usage adjustments/corrections made?
PA
Time & Expense

Entry
Are usages entered in units or dollars?

Reporting
Reporting
PA
Time & Expense

Entry
How is revenue calculated and accounted?
PA
Time & Expense

Entry
What accounting functions are required for each type of expenditure?

Reporting
PA
Time & Expense

Entry
At what level of detail are they recorded? (individual assets or pools)

Reporting

Manage Reporting
Reporting
Not module specific Reporting

Manage Reporting
Reporting
What are your Procurement reporting requirements with respect to


Manage Reporting
Reporting
What are your Procurement reporting requirements with respect to


Manage Reporting
Reporting
What reports do you currently generate to meet your Procurement reporting

requirements? Provide examples of each. Include source (could be
manual), user, frequency, number of copies.

Manage Reporting
Reporting
Is there any Procurement reporting requirement that your current set of


Manage Reporting
Reporting
Are Procurement reports standard across multiple Sets of Books, for


Manage Reporting
Reporting
Are Procurement reports standard across multiple levels within a Set of


Manage Reporting
Reporting
What account codes and/or descriptions are required on Procurement

reports?
Please provide an accounting diagram of the transactions for each type of

expenditure. Include natural account, clearing account, organization, debit
and credit.
What business performance statistics do you monitor for Procurement?
Page 45
262268036.xls
OBM Level I
OBM Level II
OBM Level III

Reporting
Manage Reporting
Application
Category
Do you provide a "key" of content/information somewhere on the

Procurement report?

Manage Reporting
Reporting
What Procurement reports are grouped together on a regular basis and


Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting

Reporting
Manage Reporting
Who performs the tasks associated with updating a Procurement reports

distribution list?

Manage Reporting
Reporting

location printing for Procurement reports?

Manage Reporting
Reporting
Do some of these Procurement reports belong in report sets? Always being

run together?

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting
PO

Manage Reporting
Reporting
What business performance statistics do you monitor for Invoice and

Disbursement?

Reporting
Manage Reporting
What are your Invoice and Disbursement reporting requirements with

respect to functional vs. foreign currencies?

Manage Reporting
Reporting
What are your Invoice and Disbursement reporting requirements with

respect to summary or detail formats? Obtain report listing.
Who receives a copy of the Procurement reports?

Procurement report?
How do you update a Procurement reports distribution list?
Is the process to update a Procurement reports distribution list
documented?
How long does it take to update a Procurement reports distribution list?
How long should it take to update a Procurement reports distribution list?
Do the separate business units run their own Procurement reports?

What type of printers do you run Procurement reports (including checks,
Do you run Procurement reports for different companies or cost centers?
Analysis
Are statistics kept on any purchasing, vendors or receipt information? If yes,

price? quality? delivery? what types?
What reports do you currently generate to meet your Invoice and

Disbursement reporting requirements? Provide examples of each. Include

Manage Reporting
Reporting

Manage Reporting
Reporting
Is there any Invoice and Disbursement reporting requirement that your

current set of reports does not meet?

Manage Reporting
Reporting
Are Invoice and Disbursement reports standard across multiple Sets of

Books, for example, subsidiaries?

Manage Reporting
Reporting
Are Invoice and Disbursement reports standard across multiple levels within
a Set of Books, i e., divisions?

Manage Reporting
Reporting
What account codes and/or descriptions are required on Invoice and

Disbursement reports?

Manage Reporting
Reporting
Do you provide a "key" of content/information somewhere on the Invoice

and Disbursement report?

Reporting
Manage Reporting
What Invoice and Disbursement reports are grouped together on a regular


Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting
Is the process to update a Invoice and Disbursement reports distribution list

documented?

Manage Reporting
Reporting
How long does it take to update a Invoice and Disbursement reports

distribution list?

Manage Reporting
Reporting
How long should it take to update a Invoice and Disbursement reports

distribution list?

Manage Reporting
Reporting
Who performs the tasks associated with updating a Invoice and

Disbursement reports distribution list?

Reporting
Manage Reporting

location printing for Invoice and Disbursement reports?

Manage Reporting
Reporting
Do some of these Invoice and Disbursement reports belong in report sets?


Manage Reporting
Reporting
Do the separate business units run their own Invoice and Disbursement
reports?

Manage Reporting
Reporting

Reporting
Manage Reporting
Do you run Invoice and Disbursement reports for different companies or

cost centers?

Manage Reporting
Reporting
AP
For the purpose of Invoice Aging Reports, what aging periods are currently
in use?
Who receives a copy of the Invoice and Disbursement reports?

Invoice and Disbursement report?
How do you update a Invoice and Disbursement reports distribution list?
What type of printers do you run Invoice and Disbursement reports

(including checks, purchase orders etc.) on? Where are they located?
Reporting
Page 46
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

Reporting
Manage Reporting
AP
Reporting
Is there a requirement to produce Key Indicators Reports to review

productivity and pinpoint problem areas?

Manage Reporting
Reporting
AP
Reporting

Manage Reporting
Reporting
What business performance statistics do you monitor for Employee

Expense?

Manage Reporting
Reporting
What are your Employee Expense reporting requirements with respect to


Manage Reporting
Reporting
What are your Employee Expense reporting requirements with respect to


Manage Reporting
Reporting
What reports do you currently generate to meet your Employee Expense


Manage Reporting
Reporting
Is there any Employee Expense reporting requirement that your current set
of reports does not meet?

Manage Reporting
Reporting
Are Employee Expense reports standard across multiple Sets of Books, for

Manage Reporting
Reporting
Are Employee Expense reports standard across multiple levels within a Set
of Books, i e., divisions?

Manage Reporting
Reporting
What account codes and/or descriptions are required on Employee

Expense reports?

Manage Reporting
Reporting
Do you provide a "key" of content/information somewhere on the Employee

Expense report?

Manage Reporting
Reporting
What Employee Expense reports are grouped together on a regular basis

and printed in one print run?

Reporting
Manage Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting
Is the process to update a Employee Expense reports distribution list

documented?

Manage Reporting
Reporting
How long does it take to update a Employee Expense reports distribution

list?

Manage Reporting
Reporting
How long should it take to update a Employee Expense reports distribution

list?

Manage Reporting
Reporting
Who performs the tasks associated with updating a Employee Expense


Manage Reporting
Reporting

location printing for Employee Expense reports?

Reporting
Manage Reporting
Do some of these Employee Expense reports belong in report sets? Always

being run together?

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting
Do you run Employee Expense reports for different companies or cost

centers?

Reporting
Manage Reporting
What business performance statistics do you monitor for Invoice

Generation?

Manage Reporting
Reporting
What are your Invoice Generation reporting requirements with respect to


Manage Reporting
Reporting
What are your Invoice Generation reporting requirements with respect to


Manage Reporting
Reporting

Manage Reporting
Reporting
Is there any Invoice Generation reporting requirement that your current set

Manage Reporting
Reporting
Are Invoice Generation reports standard across multiple Sets of Books, for

Manage Reporting
Reporting
Are Invoice Generation reports standard across multiple levels within a Set

Manage Reporting
Reporting
What account codes and/or descriptions are required on Invoice Generation

reports?

Reporting
Manage Reporting
Do you provide a "key" of content/information somewhere on the Invoice

Generation report?

Manage Reporting
Reporting
What Invoice Generation reports are grouped together on a regular basis


Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting
Is there a need to define any additional aging periods?
Who receives a copy of the Employee Expense reports?

Employee Expense report?
How do you update a Employee Expense reports distribution list?
Do the separate business units run their own Employee Expense reports?
What type of printers do you run Employee Expense reports (including
What reports do you currently generate to meet your Invoice Generation

Who receives a copy of the Invoice Generation reports?

Invoice Generation report?
How do you update a Invoice Generation reports distribution list?
Is the process to update a Invoice Generation reports distribution list
documented?
Page 47
262268036.xls
OBM Level I
OBM Level II
OBM Level III

Reporting
Manage Reporting
Application
Category
How long does it take to update a Invoice Generation reports distribution

list?

Manage Reporting
Reporting
How long should it take to update a Invoice Generation reports distribution

list?

Manage Reporting
Reporting
Who performs the tasks associated with updating a Invoice Generation


Manage Reporting
Reporting

location printing for Invoice Generation reports?

Manage Reporting
Reporting
Do some of these Invoice Generation reports belong in report sets? Always

being run together?

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting
Do you run Invoice Generation reports for different companies or cost

centers?

Manage Reporting
Reporting
What business performance statistics do you monitor for Customer

Payment ?

Manage Reporting
Reporting
What are your Customer Payment reporting requirements with respect to


Manage Reporting
Reporting
What are your Customer Payment reporting requirements with respect to


Manage Reporting
Reporting
What reports do you currently generate to meet your Customer Payment


Manage Reporting
Reporting
Is there any Customer Payment reporting requirement that your current set

Manage Reporting
Reporting
Are Customer Payment reports standard across multiple Sets of Books, for

Manage Reporting
Reporting
Are Customer Payment reports standard across multiple levels within a Set

Manage Reporting
Reporting
What account codes and/or descriptions are required on Customer

Payment reports?

Reporting
Manage Reporting
Do you provide a "key" of content/information somewhere on the Customer

Payment report?

Manage Reporting
Reporting
What Customer Payment reports are grouped together on a regular basis


Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting
Is the process to update a Customer Payment reports distribution list

documented?

Manage Reporting
Reporting
How long does it take to update a Customer Payment reports distribution

list?

Manage Reporting
Reporting
How long should it take to update a Customer Payment reports distribution

list?

Reporting
Manage Reporting
Who performs the tasks associated with updating a Customer Payment


Manage Reporting
Reporting

location printing for Customer Payment reports?

Manage Reporting
Reporting
Do some of these Customer Payment reports belong in report sets?


Manage Reporting
Reporting

Reporting
Manage Reporting

Manage Reporting
Reporting

Manage Reporting
Reporting
GL
Reporting

Manage Reporting
Reporting
GL
Reporting
What time periods of budget reporting do you require (current YTD, PTD,
PJTD Prior YTD, PTD, PJTD)?

Manage Reporting
Reporting
GL
Reporting
What are your budget reporting requirements during preparation and after
budget is approved and in use?

Manage Reporting
Reporting
GL
Reporting
Is the level of detail the budget is prepared in the same as the level budgets
are reported against actuals?

Manage Reporting
Reporting
GL
Reporting
What business performance statistics do you monitor for Financial

Reporting?

Manage Reporting
Reporting
GL
Reporting
What are your Financial Reporting requirements with respect to functional

vs. foreign currencies?

Reporting
Manage Reporting
GL
Reporting
What are your Financial Reporting requirements with respect to summary or

detail formats? Obtain report listing.

Manage Reporting
Reporting
GL
Reporting
What reports do you currently generate to meet your Financial Reporting

Do the separate business units run their own Invoice Generation reports?
What type of printers do you run Invoice Generation reports (including
Who receives a copy of the Customer Payment reports?

Customer Payment report?
How do you update a Customer Payment reports distribution list?
Do the separate business units run their own Customer Payment reports?
What type of printers do you run Customer Payment reports (including
Do you run Customer Payment reports for different companies or cost
centers?
Are all budgets reported from the GL in the same currency?
Page 48
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

Reporting
Manage Reporting
GL
Reporting
Is there any Financial Reporting requirement that your current set of reports
does not meet?

Manage Reporting
Reporting
GL
Reporting
Are Financial Reporting reports standard across multiple Sets of Books, for

Manage Reporting
Reporting
GL
Reporting
Are Financial Reporting reports standard across multiple levels within a Set

Manage Reporting
Reporting
GL
Reporting
What account codes and/or descriptions are required on Financial

Reporting reports?

Manage Reporting
Reporting
GL
Reporting
Do you provide a "key" of content/information somewhere on the Financial

Reporting report?

Manage Reporting
Reporting
GL
Reporting
What Financial Reporting reports are grouped together on a regular basis


Manage Reporting
Reporting
GL
Reporting

Manage Reporting
Reporting
GL
Reporting

Reporting
Manage Reporting
GL
Reporting

Manage Reporting
Reporting
GL
Reporting
Is the process to update a Financial Reporting reports distribution list

documented?

Manage Reporting
Reporting
GL
Reporting
How long does it take to update a Financial Reporting reports distribution

list?

Manage Reporting
Reporting
GL
Reporting
How long should it take to update a Financial Reporting reports distribution

list?

Manage Reporting
Reporting
GL
Reporting
Who performs the tasks associated with updating a Financial Reporting


Manage Reporting
Reporting
GL
Reporting

location printing for Financial Reporting reports?

Manage Reporting
Reporting
GL
Reporting
Do some of these Financial Reporting reports belong in report sets? Always

being run together?

Manage Reporting
Reporting
GL
Reporting

Manage Reporting
Reporting
GL
Reporting

Manage Reporting
Reporting
GL
Reporting
Do you run Financial Reporting reports for different companies or cost

centers?

Manage Reporting
Reporting
GL
Security
Do you have security requirements on who can enter data for Financial
Reporting? (e.g. by company? by cost center?)

Manage Reporting
Reporting
GL
Security
Do you have security reports on who can run Financial Reporting reports?
(by company, by cost center etc.)

Reporting
Manage Reporting
GL
Security

Manage Reporting
Reporting
GL
Security

Manage Reporting
Reporting
GL
Security

for Financial Reporting?

Manage Reporting
Reporting
GL
Security
created for Financial Reporting?

Reporting
Manage Reporting
GL
Validation

Manage Reporting
Reporting

Manage Reporting
Reporting
What are your Material Handling reporting requirements with respect to


Manage Reporting
Reporting
What are your Material Handling reporting requirements with respect to


Reporting
Manage Reporting
What reports do you currently generate to meet your Material Handling


Manage Reporting
Reporting
Is there any Material Handling reporting requirement that your current set of

Manage Reporting
Reporting
Are Material Handling reports standard across multiple Sets of Books, for

Manage Reporting
Reporting
Are Material Handling reports standard across multiple levels within a Set of

Manage Reporting
Reporting
What account codes and/or descriptions are required on Material Handling

reports?

Manage Reporting
Reporting
Do you provide a "key" of content/information somewhere on the Material

Handling report?

Manage Reporting
Reporting
What Material Handling reports are grouped together on a regular basis and

Manage Reporting
Reporting

Reporting
Manage Reporting

Manage Reporting
Reporting
Who receives a copy of the Financial Reporting reports?

Financial Reporting report?
How do you update a Financial Reporting reports distribution list?
Do the separate business units run their own Financial Reporting reports?
What type of printers do you run Financial Reporting reports (including
Will there need to be terminal security for Financial Reporting?

Do you run security reports on a regular basis for Financial Reporting?
Do you review requirements for validation rules, allowing certain Financial

Reporting accounts to be valid with only certain other values.
What business performance statistics do you monitor for Material Handling?
Who receives a copy of the Material Handling reports?

Material Handling report?
How do you update a Material Handling reports distribution list?
Page 49
262268036.xls
OBM Level I
OBM Level II
OBM Level III

Reporting
Manage Reporting
Application
Category

Manage Reporting
Reporting

Manage Reporting
Reporting
How long should it take to update a Material Handling reports distribution

list?

Manage Reporting
Reporting
Who performs the tasks associated with updating a Material Handling


Manage Reporting
Reporting

location printing for Material Handling reports?

Manage Reporting
Reporting
Do some of these Material Handling reports belong in report sets? Always

being run together?

Manage Reporting
Reporting

Manage Reporting
Reporting
What type of printers do you run Material Handling reports (including


Reporting
Manage Reporting
Do you run Material Handling reports for different companies or cost

centers?

Manage Reporting
Reporting
ALL
Reporting
What business performance statistics do you monitor for Quality

Management?

Manage Reporting
Reporting
ALL
Reporting
What are your Quality Management reporting requirements with respect to


Manage Reporting
Reporting
ALL
Reporting
What are your Quality Management reporting requirements with respect to


Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is there any Quality Management reporting requirement that your current set

Manage Reporting
Reporting
ALL
Reporting
Are Quality Management reports standard across multiple Sets of Books,


Manage Reporting
Reporting
ALL
Reporting
Are Quality Management reports standard across multiple levels within a


Reporting
Manage Reporting
ALL
Reporting
What account codes and/or descriptions are required on Quality

Management reports?

Manage Reporting
Reporting
ALL
Reporting
Do you provide a "key" of content/information somewhere on the Quality

Management report?

Manage Reporting
Reporting
ALL
Reporting
What Quality Management reports are grouped together on a regular basis


Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is the process to update a Quality Management reports distribution list

documented?

Manage Reporting
Reporting
ALL
Reporting
How long does it take to update a Quality Management reports distribution

list?

Reporting
Manage Reporting
ALL
Reporting
How long should it take to update a Quality Management reports

distribution list?

Manage Reporting
Reporting
ALL
Reporting
Who performs the tasks associated with updating a Quality Management


Manage Reporting
Reporting
ALL
Reporting

location printing for Quality Management reports?

Manage Reporting
Reporting
ALL
Reporting
Do some of these Quality Management reports belong in report sets?


Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Do you run Quality Management reports for different companies or cost

centers?

Manage Reporting
Reporting
ALL
Reporting
What business performance statistics do you monitor for Inventory

Accuracy?

Manage Reporting
Reporting
ALL
Reporting
What are your Inventory Accuracy reporting requirements with respect to


Manage Reporting
Reporting
ALL
Reporting
What are your Inventory Accuracy reporting requirements with respect to

Is the process to update a Material Handling reports distribution list

documented?
How long does it take to update a Material Handling reports distribution list?
Do the separate business units run their own Material Handling reports?
What reports do you currently generate to meet your Quality Management

Who receives a copy of the Quality Management reports?

Quality Management report?
How do you update a Quality Management reports distribution list?
Do the separate business units run their own Quality Management reports?
What type of printers do you run Quality Management reports (including
What reports do you currently generate to meet your Inventory Accuracy


Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is there any Inventory Accuracy reporting requirement that your current set

Reporting
Manage Reporting
ALL
Reporting
Are Inventory Accuracy reports standard across multiple Sets of Books, for
Page 50
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

Reporting
Manage Reporting
ALL
Reporting
Are Inventory Accuracy reports standard across multiple levels within a Set

Manage Reporting
Reporting
ALL
Reporting
What account codes and/or descriptions are required on Inventory Accuracy

reports?

Manage Reporting
Reporting
ALL
Reporting
Do you provide a "key" of content/information somewhere on the Inventory

Accuracy report?

Manage Reporting
Reporting
ALL
Reporting
What Inventory Accuracy reports are grouped together on a regular basis


Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is the process to update a Inventory Accuracy reports distribution list

documented?

Reporting
Manage Reporting
ALL
Reporting
How long does it take to update a Inventory Accuracy reports distribution

list?

Manage Reporting
Reporting
ALL
Reporting
How long should it take to update a Inventory Accuracy reports distribution

list?

Manage Reporting
Reporting
ALL
Reporting
Who performs the tasks associated with updating a Inventory Accuracy


Manage Reporting
Reporting
ALL
Reporting

location printing for Inventory Accuracy reports?

Manage Reporting
Reporting
ALL
Reporting
Do some of these Inventory Accuracy reports belong in report sets? Always

being run together?

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
What are your Costing reporting requirements with respect to functional vs.
foreign currencies?

Manage Reporting
Reporting
ALL
Reporting
What are your Costing reporting requirements with respect to summary or


Manage Reporting
Reporting
ALL
Reporting
What reports do you currently generate to meet your Costing reporting


Manage Reporting
Reporting
ALL
Reporting
Is there any Costing reporting requirement that your current set of reports
does not meet?

Manage Reporting
Reporting
ALL
Reporting
Are Costing reports standard across multiple Sets of Books, for example,
subsidiaries?

Manage Reporting
Reporting
ALL
Reporting
Are Costing reports standard across multiple levels within a Set of Books,
i.e., divisions?

Manage Reporting
Reporting
ALL
Reporting

Reporting
Manage Reporting
ALL
Reporting
Do you provide a "key" of content/information somewhere on the Costing

report?

Manage Reporting
Reporting
ALL
Reporting
What Costing reports are grouped together on a regular basis and printed in
one print run?

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Reporting
Manage Reporting
ALL
Reporting
Who performs the tasks associated with updating a Costing reports

distribution list?

Manage Reporting
Reporting
ALL
Reporting

location printing for Costing reports?

Manage Reporting
Reporting
ALL
Reporting
Do some of these Costing reports belong in report sets? Always being run
together?

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Who receives a copy of the Inventory Accuracy reports?

Inventory Accuracy report?
How do you update a Inventory Accuracy reports distribution list?
Do the separate business units run their own Inventory Accuracy reports?
What type of printers do you run Inventory Accuracy reports (including
Do you run Inventory Accuracy reports for different companies or cost
centers?
What business performance statistics do you monitor for Costing?
What account codes and/or descriptions are required on Costing reports?
Who receives a copy of the Costing reports?

Costing report?
How do you update a Costing reports distribution list?
Is the process to update a Costing reports distribution list documented?
How long does it take to update a Costing reports distribution list?
How long should it take to update a Costing reports distribution list?
Do the separate business units run their own Costing reports?

What type of printers do you run Costing reports (including checks,
Do you run Costing reports for different companies or cost centers?
What business performance statistics do you monitor for New Product
Introduction?
Page 51
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

Reporting
Manage Reporting
ALL
Reporting
What are your New Product Introduction reporting requirements with

respect to functional vs. foreign currencies?

Manage Reporting
Reporting
ALL
Reporting
What are your New Product Introduction reporting requirements with

respect to summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your New Product
Introduction reporting requirements? Provide examples of each. Include

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is there any New Product Introduction reporting requirement that your

current set of reports does not meet?

Manage Reporting
Reporting
ALL
Reporting
Are New Product Introduction reports standard across multiple Sets of

Books, for example, subsidiaries?

Manage Reporting
Reporting
ALL
Reporting
Are New Product Introduction reports standard across multiple levels within
a Set of Books, I e., divisions?

Manage Reporting
Reporting
ALL
Reporting
What account codes and/or descriptions are required on New Product

Introduction reports?

Manage Reporting
Reporting
ALL
Reporting
Do you provide a "key" of content/information somewhere on the New

Product Introduction report?

Reporting
Manage Reporting
ALL
Reporting
What New Product Introduction reports are grouped together on a regular


Reporting
Manage Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is the process to update a New Product Introduction reports distribution list

documented?

Manage Reporting
Reporting
ALL
Reporting
How long does it take to update a New Product Introduction reports

distribution list?

Manage Reporting
Reporting
ALL
Reporting
How long should it take to update a New Product Introduction reports

distribution list?

Manage Reporting
Reporting
ALL
Reporting
Who performs the tasks associated with updating a New Product

Introduction reports distribution list?

Reporting
Manage Reporting
ALL
Reporting

location printing for New Product Introduction reports?

Manage Reporting
Reporting
ALL
Reporting
Do some of these New Product Introduction reports belong in report sets?


Manage Reporting
Reporting
ALL
Reporting
Do the separate business units run their own New Product Introduction
reports?

Manage Reporting
Reporting
ALL
Reporting

Reporting
Manage Reporting
ALL
Reporting
Do you run New Product Introduction reports for different companies or cost
centers?

Manage Reporting
Reporting
ALL
Reporting
What are your Order Placement reporting requirements with respect to


Manage Reporting
Reporting
ALL
Reporting
What are your Order Placement reporting requirements with respect to

Who receives a copy of the New Product Introduction reports?

What is the criteria for determining who should receive a copy of any New
Product Introduction report?
How do you update a New Product Introduction reports distribution list?
What type of printers do you run New Product Introduction reports

(including checks, purchase orders etc.) on? Where are they located?
What reports do you currently generate to meet your Order Placement


Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is there any Order Placement reporting requirement that your current set of

Manage Reporting
Reporting
ALL
Reporting
Are Order Placement reports standard across multiple Sets of Books, for

Manage Reporting
Reporting
ALL
Reporting
Are Order Placement reports standard across multiple levels within a Set of

Manage Reporting
Reporting
ALL
Reporting
What account codes and/or descriptions are required on Order Placement

reports?

Reporting
Manage Reporting
ALL
Reporting
Do you provide a "key" of content/information somewhere on the Order

Placement report?

Reporting
Manage Reporting
ALL
Reporting
What Order Placement reports are grouped together on a regular basis and

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
How long should it take to update a Order Placement reports distribution

list?

Reporting
Manage Reporting
ALL
Reporting
Who performs the tasks associated with updating a Order Placement

Who receives a copy of the Order Placement reports?

What is the criteria for determining who should receive a copy of any Order
Placement report?
How do you update a Order Placement reports distribution list?
Is the process to update a Order Placement reports distribution list
documented?
How long does it take to update a Order Placement reports distribution list?
Page 52
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

Reporting
Manage Reporting
ALL
Reporting

location printing for Order Placement reports?

Manage Reporting
Reporting
ALL
Reporting
Do some of these Order Placement reports belong in report sets? Always

being run together?

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
What type of printers do you run Order Placement reports (including


Manage Reporting
Reporting
ALL
Reporting
Do you run Order Placement reports for different companies or cost

centers?

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
What are your Order Fulfillment reporting requirements with respect to


Manage Reporting
Reporting
ALL
Reporting
What are your Order Fulfillment reporting requirements with respect to

Do the separate business units run their own Order Placement reports?
What business performance statistics do you monitor for Order Fulfillment?
What reports do you currently generate to meet your Order Fulfillment


Reporting
Manage Reporting
ALL
Reporting

Reporting
Manage Reporting
ALL
Reporting
Is there any Order Fulfillment reporting requirement that your current set of

Manage Reporting
Reporting
ALL
Reporting
Are Order Fulfillment reports standard across multiple Sets of Books, for

Manage Reporting
Reporting
ALL
Reporting
Are Order Fulfillment reports standard across multiple levels within a Set of
Books, I e., divisions?

Manage Reporting
Reporting
ALL
Reporting
What account codes and/or descriptions are required on Order Fulfillment

reports?

Manage Reporting
Reporting
ALL
Reporting
Do you provide a "key" of content/information somewhere on the Order

Fulfillment report?

Manage Reporting
Reporting
ALL
Reporting
What Order Fulfillment reports are grouped together on a regular basis and

Manage Reporting
Reporting
ALL
Reporting

Reporting
Manage Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Who performs the tasks associated with updating a Order Fulfillment


Manage Reporting
Reporting
ALL
Reporting

location printing for Order Fulfillment reports?

Manage Reporting
Reporting
ALL
Reporting
Do some of these Order Fulfillment reports belong in report sets? Always

being run together?

Reporting
Manage Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
What business performance statistics do you monitor for Customer Returns

?

Manage Reporting
Reporting
ALL
Reporting
What are your Customer Returns reporting requirements with respect to


Manage Reporting
Reporting
ALL
Reporting
What are your Customer Returns reporting requirements with respect to


Manage Reporting
Reporting
ALL
Reporting
What reports do you currently generate to meet your Customer Returns


Manage Reporting
Reporting
ALL
Reporting
Is there any Customer Returns reporting requirement that your current set

Manage Reporting
Reporting
ALL
Reporting
Are Customer Returns reports standard across multiple Sets of Books, for

Manage Reporting
Reporting
ALL
Reporting
Are Customer Returns reports standard across multiple levels within a Set

Manage Reporting
Reporting
ALL
Reporting
What account codes and/or descriptions are required on Customer Returns

reports?

Manage Reporting
Reporting
ALL
Reporting
Do you provide a "key" of content/information somewhere on the Customer

Returns report?

Reporting
Manage Reporting
ALL
Reporting
What Customer Returns reports are grouped together on a regular basis


Manage Reporting
Reporting
ALL
Reporting
Who receives a copy of the Order Fulfillment reports?

What is the criteria for determining who should receive a copy of any Order
Fulfillment report?
How do you update a Order Fulfillment reports distribution list?
Is the process to update a Order Fulfillment reports distribution list
documented?
How long does it take to update a Order Fulfillment reports distribution list?
How long should it take to update a Order Fulfillment reports distribution list?
Do the separate business units run their own Order Fulfillment reports?
What type of printers do you run Order Fulfillment reports (including checks,
Do you run Order Fulfillment reports for different companies or cost centers?
Who receives a copy of the Customer Returns reports?
Page 53
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

Reporting
Manage Reporting
ALL
Reporting
Customer Returns report?

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is the process to update a Customer Returns reports distribution list

documented?

Manage Reporting
Reporting
ALL
Reporting
How long does it take to update a Customer Returns reports distribution

list?

Manage Reporting
Reporting
ALL
Reporting
How long should it take to update a Customer Returns reports distribution

list?

Manage Reporting
Reporting
ALL
Reporting
Who performs the tasks associated with updating a Customer Returns


Manage Reporting
Reporting
ALL
Reporting

location printing for Customer Returns reports?

Manage Reporting
Reporting
ALL
Reporting
Do some of these Customer Returns reports belong in report sets?


Reporting
Manage Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Do you run Customer Returns reports for different companies or cost

centers?

Manage Reporting
Reporting
ALL
Reporting
What business performance statistics do you monitor for Sales and

Marketing?

Reporting
Manage Reporting
ALL
Reporting
What are your Sales and Marketing reporting requirements with respect to

Manage Reporting
Reporting
ALL
Reporting
What are your Sales and Marketing reporting requirements with respect to
How do you update a Customer Returns reports distribution list?
Do the separate business units run their own Customer Returns reports?
What type of printers do you run Customer Returns reports (including
What reports do you currently generate to meet your Sales and Marketing

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is there any Sales and Marketing reporting requirement that your current set

Manage Reporting
Reporting
ALL
Reporting
Are Sales and Marketing reports standard across multiple Sets of Books,

Manage Reporting
Reporting
ALL
Reporting
Are Sales and Marketing reports standard across multiple levels within a

Manage Reporting
Reporting
ALL
Reporting
What account codes and/or descriptions are required on Sales and

Marketing reports?

Manage Reporting
Reporting
ALL
Reporting
Do you provide a "key" of content/information somewhere on the Sales and

Marketing report?

Reporting
Manage Reporting
ALL
Reporting
What Sales and Marketing reports are grouped together on a regular basis

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
Is the process to update a Sales and Marketing reports distribution list

documented?

Manage Reporting
Reporting
ALL
Reporting
How long does it take to update a Sales and Marketing reports distribution
list?

Manage Reporting
Reporting
ALL
Reporting
How long should it take to update a Sales and Marketing reports

distribution list?

Manage Reporting
Reporting
ALL
Reporting
Who performs the tasks associated with updating a Sales and Marketing

Reporting
Manage Reporting
ALL
Reporting

location printing for Sales and Marketing reports?

Manage Reporting
Reporting
ALL
Reporting
Do some of these Sales and Marketing reports belong in report sets?


Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Reporting
Manage Reporting
ALL
Reporting
Do you run Sales and Marketing reports for different companies or cost
centers?

Manage Reporting
Reporting
ALL
Reporting
What reports do you currently use to meet your sales and marketing
requirements? Provide examples of each. Include source, user, frequency,
number of copies, level of importance.

Manage Reporting
Reporting
ALL
Reporting
Is there any sales and marketing reporting requirement that your current set

Manage Reporting
Reporting
ALL
Reporting
What sales and marketing reports are grouped together on a regular basis
and printed in one run?

Reporting
Manage Reporting
ALL
Reporting
Who receives a copy of the Sales and Marketing reports?

What is the criteria for determining who should receive a copy of any Sales
and Marketing report?
How do you update a Sales and Marketing reports distribution list?
Do the separate business units run their own Sales and Marketing reports?
What type of printers do you run Sales and Marketing reports (including
Who needs to be able to run reports?
Page 54
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

Reporting
Manage Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting

Manage Reporting
Reporting
ALL
Reporting
What type of printers do you run sales and marketing reports on? Where
are they located?

Manage Reporting
Reporting
ALL
Reporting
Do you run sales and marketing reports for different companies or cost
centers?

Manage Reporting
Reporting
ALL
Reporting

Reporting
Manage Reporting
ALL
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting
What are your Projects reporting requirements with respect to functional vs.
foreign currencies?

Manage Reporting
Reporting
PA
Reporting
What are your Projects reporting requirements with respect to summary or


Reporting
Manage Reporting
PA
Reporting
What reports do you currently generate to meet your Projects reporting


Manage Reporting
Reporting
PA
Reporting
Is there any Projects reporting requirement that your current set of reports
does not meet?

Manage Reporting
Reporting
PA
Reporting
Are Projects reports standard across multiple Sets of Books, for example,
subsidiaries?

Manage Reporting
Reporting
PA
Reporting
Are Projects reports standard across multiple levels within a Set of Books, i
e., divisions?

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Reporting
Manage Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting
Who performs the tasks associated with updating a Projects reports

distribution list?

Manage Reporting
Reporting
PA
Reporting

location printing for Projects reports?

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Reporting
Manage Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Manage Reporting
Reporting
PA
Reporting

Not identified
Reporting
AP
Reporting

Not identified
Reporting
AP
Reporting

Not identified
Reporting
AP
Reporting
Who receives a copy of the sales and marketing reports?

What is the criteria for who should receive a copy of a sales and marketing
report?
How do you update a sales and marketing report distribution list?
Is there any requirement for on-line distribution and/or remote location
printing for sales and marketing reports?
Do the separate business units own their own sales and marketing reports?
Who is currently responsible for creating/changing reports?

Do you have tools to do on-demand reports or queries?
What business performance statistics do you monitor for Projects?
What account codes and/or descriptions are required on Projects reports?

Do you provide a "key" of content/information somewhere on the Projects
report?
Who receives a copy of the Projects reports?
Projects report?
How do you update a Projects reports distribution list?
Is the process to update a Projects reports distribution list documented?
How long does it take to update a Projects reports distribution list?
How long should it take to update a Projects reports distribution list?
Do the separate business units run their own Projects reports?

What type of printers do you run Projects reports (including checks,
Do you run Projects reports for different companies or cost centers?
How often are project performance reports generated?
Do you do commitment reporting?
Please provide a sample commitment report.
Are burdens separated out for reporting?
Please provide samples of your major reports.
How are reports distributed?
What reporting is done against contracts?
What reports do you currently generate to meet your Invoice and
Disbursement reporting requirements? Provide samples, including
frequency and distribution list.
Are reports grouped for processing purposes?
Are there any requirements that your current set of reports does not meet?
Page 55

OBM Level I
OBM Level II
OBM Level III
Application
Category

Reporting
Not identified
AP
Reporting

Not identified
Reporting
AP
Reporting

Not identified
Reporting
AP, GL, PA
Other

Not identified
Reporting
PA
Other

Not identified
Reporting
GL
Maintenance

Not identified
Reporting
GL
Maintenance

Not identified
Reporting
GL
Other
Which operations/processes do you want to streamline for Financial

Reporting?

Not identified
Reporting
GL
Other
Which operations/processes do you want to eliminate for Financial

Reporting?

Reporting
Not identified
GL
Other
Are there any time-intensive Financial Reporting operations/processes that

need to be addressed?

Not identified
Reporting
COST, INV
Grouping
GL, PA
Performance
Monitoring
Do you monitor profitability/analysis by Project Type?

Not identified
Reporting

Not identified
Reporting
GL, PA
Performance
Monitoring
Do you monitor profitability/analysis by Organization (cost center, division,

region)?
GL, PA
Performance
Monitoring
Do you monitor profitability/analysis by Business Line or Function

Not identified
Reporting
GL, PA
Performance
Monitoring
Do you monitor profitability/analysis by Skill/Job?

Not identified
Reporting
Not identified
Reporting
GL, PA
Performance
Monitoring
Do you monitor profitability/analysis by Revenue Category?
GL, PA
Performance
Monitoring
Do you monitor profitability/analysis by Activity?

Not identified
Reporting
Reporting
Not identified
PA, GL, HR
Performance
Monitoring
Do you monitor profitability/analysis by Employee?


Not identified
Reporting
PA, HR
Performance
Monitoring
Do you track Employee Utilization, i. e., billable versus non-billable, costs

versus revenues?

Not identified
Reporting
GL, PA
Performance
Monitoring
Do you use projects to track Overhead activities and/or Product

Development efforts?

Not identified
Reporting
GL, PA
Performance
Monitoring
Is "activity-based costing" an issue that is important to your company?
GL, PA
Performance
Monitoring
Do you monitor profitability/analysis by Industry/Market Sector?

Not identified
Reporting
GL, PA
Performance
Monitoring
Do you monitor profitability/analysis by Customer/Customer Type?

Not identified
Reporting
Not identified
Reporting
PA
Performance
Monitoring
How many projects do you plan to monitor?


Not identified
Reporting
PA
Performance
Monitoring
How many different project budget variables (total cost, labor hours, etc.) do
you track when monitoring project performance?

Reporting
Not identified
PA
Project Tracking
Treasury
Manage Cash
TR
Reporting
What are your treasury reporting requirements with respect to functional vs.
foreign currencies?
Treasury
Manage Cash
TR
Reporting
What types of reports does your current system provide to help you review
and analyze your treasury activity?
Treasury
Manage Cash
TR
Reporting
Treasury
Manage Cash
TR
Reporting
Treasury
Manage Cash
TR
Reporting
Treasury
Manage Cash
TR
Reporting
Treasury
Manage Cash
TR
Reporting
Treasury
Manage Cash
TR
Reporting
Treasury
Manage Cash
TR
Reporting
Treasury
Manage Cash
TR
Relationships
Treasury
Manage Cash
TR
Relationships
What is your company's relationship management strategy? Are there

processes currently used to manage these relationships?
Treasury
Manage Cash
TR
Relationships
What are your major audit and control issues with managing your financial
institution relationships?
Treasury
Manage Cash
TR
Cash Management
Treasury
Manage Cash
TR
Cash Management
Is your company currently using any cash management tools? Which ones
and how are they used?
Treasury
Manage Cash
TR
Cash Management
Who are the key players (besides the cash manager) involved in the cash
management function and what are their responsibilities?
Are AP processing statistics maintained and/or reviewed?

Are there requirements for on-line distribution or remote location printing?
Do you allocate or attribute overhead costs to projects?
Explain the technique(s) to allocate or attribute overhead costs to projects
(burdening rates, cost multipliers, etc.) that you use.
How do you maintain your Financial Reporting data?
How do you audit your Financial Reporting data?
How do you track cost on miscellaneous transactions?
What type of customer contracts do you track?
How often do you run these reports?

What are your reporting requirements with respect to account analysis?
Do the separate business units run their own reports?
Is there any treasury reporting requirement that your current set of reports
does not meet?
What account codes and/or descriptions are required on treasury reports?
What your audit requirements?
What types of audit reports do you use?
How many financial institutions does your company have relationships with?
Explain your company's cash management process
262268036.xls
Page 56

OBM Level I
OBM Level II
OBM Level III
Application
Category
Treasury
Manage Cash
TR
Cash Management
Treasury
Manage Cash
TR
Cash Management
Treasury
Manage Cash
TR
Cash Management
Treasury
Manage Cash
TR
Cash Management
Treasury
Manage Cash
TR
Cash Management
Treasury
Manage Cash
TR
Cash Management
Treasury
Manage Cash
TR
Cash Management
Treasury
Manage Cash
TR
Cash Management

What are the key issues in the current cash management environment?
How do you monitor your cash position with actual or projected opening
balances?
How do make adjustments to reflect any bank errors?
How is cash forecasted?
How are bank statements reconciled?
How are daily balances of funds reconciled?
Do you have a documented Corporate Investment policy?
Is in-house banking used in your company? Do you have documented
processes/procedures?
What treasury workstation are you currently using? What features of the
treasury workstation do you use? Are you satisfied with its performance?
Treasury
Manage Cash
TR
Cash Management
Treasury
Manage Cash
TR
Transactions
What types of transaction can be initiated through your treasury

workstation?
Treasury
Manage Cash
TR
Transactions
What are the different types of foreign exchange transactions you currently
have set up in your system?
Treasury
Manage Cash
TR
Transactions
Treasury
Manage Cash
TR
Transactions
Treasury
Manage Cash
TR
Transactions
Treasury
Manage Cash
TR
Transactions
Treasury
Manage Cash
TR
Transactions
Treasury
Manage Cash
TR
Transactions
Treasury
Manage Cash
TR
Transactions
Treasury
Manage Cash
GL, TR
Postings
Treasury
Manage Cash
GL, TR
Postings
Treasury
Manage Cash
GL, TR
Postings
Treasury
Manage Cash
TR
Relationships
Treasury
Manage Cash
CM
Forecasting
Treasury
Manage Cash
CM
Forecasting
Treasury
Manage Cash
CM
Forecasting
Treasury
Manage Cash
CM
Forecasting
Treasury
Manage Cash
CM
Forecasting
Can you produce a forecast of expected cashflows based on sales

opportunities?
Treasury
Manage Cash
CM
Forecasting
With your current system, can you produce a forecast of expected

cashflows from foreign exchange, money market, and exposure
transactions?
Treasury
Manage Cash
CM
Forecasting
Treasury
Manage Cash
CM
Forecasting
Treasury
Manage Cash
CM
Forecasting
Treasury
Manage Cash
CM
Forecasting
Treasury
Manage Cash
CM
Forecasting
Treasury
Manage Cash
CM
Reconciliation
Treasury
Manage Cash
CM
Reconciliation
Treasury
Manage Cash
CM
Reconciliation
Treasury
Manage Cash
CM
Reconciliation
Treasury
Manage Cash
CM
Reconciliation
What are the different types of money market transactions used?

What is the current accuracy of your treasury information?
What are the types of internal data exchanged between the treasury area
and other areas of the company?
Will you use legacy systems to feed information to Treasury?
Do you have security requirements on who can enter data for treasury
functions? (e.g. by company? by cost center?)
Who can enter data in different companies/cost centers? Do you have
documentation on your current system's security requirements?
Do you use templates for repetitive tasks?
How often do you post to the General Ledger?
Do you post summary or detail information?
What processes are set up to ensure compliance with standards and
regulations from FASB and SEC?
Are you satisfied with the accuracy of your short term cash forecasting?
Can you generate cash forecasts for specific projects?
With your current system, can you analyze the liquidity of a project by
forecasting expected cashflows from various source types?
Can you generate a forecast for a project in any currency?
Are you satisfied with the quality of your cash forecasts?

What are the major steps involved in your forecasting process?
What is your criteria for selecting a forecasting method?
How do you validate your forecasts?
With your current system, can you define reusable templates to easily
generate cash forecasts?
How are bank statements reconciled with your current system?
Is there a need to automate your bank account reconciliation process?
Do you have documentation of your bank statement reconciliation process?
Does your current system integrate with your payroll system to automatically
or manually reconcile bank statements to payroll payments?
262268036.xls
Are bank accounts reconciled and independently reviewed on a regular

basis?
Page 57

OBM Level I
OBM Level II
OBM Level III
Application
Category
Treasury
Manage Cash
CM
Reconciliation
Treasury
Manage Cash
CM
Reconciliation
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Are you currently using cash management tools? Which ones? Are you
satisfied with their performance?
Treasury
Manage Cash
CM
Operations
What is the relationship between your company's operating cycle and your
cash flow timeline?
Treasury
Manage Cash
CM
Operations
What are your corporate financial decisions that are greatly impacted by
cash management?
Treasury
Manage Cash
CM
Operations
Who are the key players (besides the cash manager) involved in the
finance function?
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Does your current system allow you to integrate with external systems
giving you timely access to global cash information via the corporate
intranet?
Treasury
Manage Cash
CM
Operations
Do you have a documented cash investment policy which has been

reviewed and approved by management?
Treasury
Manage Cash
CM
Operations
Which operations/processes do you want to streamline for cash

management?
Treasury
Manage Cash
CM
Operations
Which operations/processes do you want to eliminate for cash

management?
Treasury
Manage Cash
CM
Operations
Are there any time-intensive cash management operations/processes that

Treasury
Manage Cash
CM
Operations
Is electronic payments authorization utilized with your current system? If so,

do you have documentation of this process?
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM
Operations
Treasury
Manage Cash
CM, GL
Accounting Periods
Treasury
Manage Cash
CM, GL
Accounting Periods
Treasury
Manage Cash
CM, GL
Accounting Periods
Treasury
Manage Cash
CM, GL
Accounting Periods
Treasury
Manage Cash
CM, GL
Accounting Periods
How are voided and reversed transactions reconciled?

How do reconcile your general ledger cash account to your bank statement
balance?
Do you have documentation of your cash management process?
Please explain any initiatives to automate cash management.
What are your major objectives for cash management?
What are your cash management functions and responsibilities?

What is your cash conversion cycle?
What methods do you use to report cash balances?
What are the typical tasks your cash manager performs on a daily basis?
What are the types of internal data exchanged between the cash
management area and other areas of the company?
What are the sources of current-day information for the cash manager?
How are excess cash balances handled?
How easy is it to identify your foreign currency exposure?
Could you view your current cash position at any time?
Does management stress the importance of internal control and compliance
with procedures?
Does a cash management operations policy manual exist? Is it current?
Is it adequate for the purposes of policy control?
Is the cash projection integrated in the overall business plan?
How many bank relationships do you currently have?

Do you have a process for managing these relationship? If so, is it
documented?
Is in-house banking currently being used in your current system?
Do you have a process for managing in-house banking? If so, is it
documented?
Does the company needlessly keep too many bank accounts?
Does the company's bank negotiating position suffer from poor banking
relationships?
How do you close an accounting period for cash management?
Is the schedule to close an accounting period for cash management
documented?
How long does it take to close an accounting period for cash management?
How are adjustments to close periods for cash management handled?
How do you open an accounting period for cash management?
262268036.xls
Page 58

OBM Level I
OBM Level II
OBM Level III
Application
Category
Treasury
Manage Cash
CM, GL
Accounting Periods
Is the schedule to open an accounting period for cash management

documented?
Treasury
Manage Cash
CM, GL
Accounting Periods
Who performs the tasks associated with opening or closing an accounting

period for cash management?
Treasury
Manage Cash
CM
Reporting
What are your cash management reporting requirements with respect to

What are your cash management reporting requirements with respect to
summary or detail formats? Obtain report listing. What reports do you
currently generate to meet you cash management reporting requirements?
Treasury
Manage Cash
CM
Reporting
Treasury
Manage Cash
CM
Reporting
Provide examples of each. Include source (could be manual), user,

frequency, number of copies.
Treasury
Manage Cash
CM
Reporting
Is there any cash management reporting requirement that your current set
Treasury
Manage Cash
CM
Reporting
Are your cash management reports standard across different

divisions/subsidiaries?
Treasury
Manage Cash
CM
Reporting
Treasury
Manage Cash
CM
Reporting
Treasury
Manage Cash
CM
Performance
Treasury
Manage Cash
CM
Performance
What business performance statistics do you monitor for cash

management?
Treasury
Manage Cash
CM
Security

for cash management?
Treasury
Manage Cash
CM
Security
Do you have security requirements on who can enter data for cash
management?
Treasury
Manage Currency & Interest Risk
GL, TR
Currency
Treasury
GL, TR
Currency
Treasury
GL, TR
Currency
Treasury
GL, TR
Currency
Treasury
GL, TR
Currency
Treasury
TR
Currency
Treasury
TR
Currency
Do you perform re-valuation of assets and liabilities on a regular basis?

When?
Treasury
TR
Currency
Do you perform consolidation between various businesses that use different

currencies?
Treasury
TR
Currency
Do you perform special reviews or audits for foreign currency accounts?

Provide examples of each. Include source (could be manual), user,
frequency, number of copies.
Treasury
TR
Risk Management
Explain your risk management process. Do you have a documented Risk

Management policy?
Treasury
TR
Risk Management
Which of the company's business operations can be re-engineered to

reduce FX (Foreign Exchange) risks?
Treasury
TR
Risk Management
Are the company's risk management procedures adequate and consistent

worldwide?
Treasury
TR
Risk Management
Treasury
TR
Risk Management
Treasury
TR
Risk Management
Treasury
TR
Risk Management
Treasury
TR
Risk Management
What performance benchmarks are used to measure hedging

effectiveness?
Treasury
TR
Risk Management
How do you manage your exposures positions (i.e.. interest rate and foreign
exchange exposures)?
Treasury
TR
Risk Management
Is there a process used between operating units for reporting exposures

and hedging them?
Treasury
TR
Risk Management
Treasury
TR
Risk Management
Treasury
TR
Risk Management
Treasury
TR
Risk Management
Treasury
Not identified
TR
Operations
Which operations/processes do you want to eliminate in your treasury

operations?
Treasury
Not identified
TR
Operations
Are there any time-intensive treasury operations/processes that need to be

addressed?
Do the separate business units run their own cash management reports?
Do you do multi-bank reporting?
Do you use financial ratios?
Do you use multiple currencies in your business?

How many currencies do you use and what are they?
What is your policy on changing currency rates?
What is the primary currency you use?
Do you enter data in multiple currencies?
Do you do translations monthly into foreign currencies?
Are existing systems and reporting procedures adequate for the company's
current level of FX (FOREIGN EXCHANGE) risk and exposures?
Is FX (FOREIGN EXCHANGE) Trading and Risk Management centralized?
What are the hedging objectives of the company? What are your current
hedging practices?
How do you manage forecast errors?
Do you have a documented FX (FOREIGN EXCHANGE) policy?

Do you use negotiable instruments? (If yes, please elaborate on the
instruments used)
Do you use derivatives? (If yes, please elaborate on the instruments used)
What is your limits policy?
262268036.xls
Page 59

OBM Level I
OBM Level II
OBM Level III
Application
Category
Treasury
Not identified
TR
Operations
Treasury
Not identified
TR
Operations
Treasury
Not identified
TR
Operations
Treasury
Not identified
GL, TR
Setup
Treasury
Not identified
GL, TR
Setup
Treasury
Not identified
TR
Setup
Treasury
Not identified
TR
Setup
General
Not identified
Not identified
Not module specific Business
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
not identified
not identified
General
not identified
not identified
General
not identified
not identified
General
not identified
not identified
General
not identified
not identified
General
not identified
not identified
General
not identified
not identified
General
not identified
not identified
General
not identified
not identified
General
not identified
not identified
General
not identified
not identified
General
General
not identified
not identified
not identified
not identified

ALL
Period Close
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
How the electronic commerce projects changed your companies business

model?
General
Not identified
Not identified
What are the forces fueling the electronic commerce projects in your
company?
Do you have documentation of your treasury processes?

Explain how your cost centers or departments are organized?
What business performance statistics do you monitor in your treasury
operations?
Define your accounting period types and accounting calendar types?
What are the legal entities for your company?
How many deal types and product types do you use? Please explain the
nature of each.
How many exposure types are used? What are they?
What type of industry are you in?
What products and services do you provide?
Number of employees?
Describe/share your Corporate/Organizational Vision Statement.
Describe/share your Departmental/Divisional mission Statement.
Which of these business areas and/or operations are highest priority?
Which of these business areas and/or operations are medium priority?
Do all the cost centers have assets?
What is your organizational structure?
How many sites are these companies located? What are these sites?
Where are these sites located ?
Do all the locations have the same chart of accounts?
Do all the locations have the same calendar?
Do all the locations have the same functional currency? If not what are
they?
Do you have more than one legal entity within the same set of Books
Are there any processes that should be changed, streamlined or eliminated?
What business areas and/or operations are targeted for improvement?
Which of these business areas and/or operations are low priority?
Can you provide a systems flow diagram of connectivity between your core
business applications?
How many businesses are in your company?
What is the structure or relationships of these businesses?
Do all the businesses have assets?
Do all the cost centers have assets?
What is your accounting calendar?
Which business functions are performed centrally, which business functions
are decentralized ?
What information is shared across different businesses?
Do you use more than one Set of Books? If so what are they?
What across business reporting is currently performed?
How do you close an accounting period for Quality Management?
What is your company's short term and long term strategy?
Is there an electronic commerce strategy for your company?
What are the major electronic commerce projects in your company?
262268036.xls
Page 60

OBM Level I
OBM Level II
OBM Level III
Application
Category
General
Not identified
Not identified
How have you changed customer side, supplier side and inside your
organization with electronic commerce?
General
Not identified
Not identified
Are most of your electronic commerce projects, systems and business

models on the business-to-business segment or the business-to-consumer
segment?
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Is the loop between sales, customer service and the customer is closed in
your company?
General
Not identified
Not identified
How do you develop incentive compensation solutions for various selling

channels?
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
What are the implications of objects contained within other objects versus
objects being loosely related to other objects?
General
Not identified
Not identified
Do you need different account categories then the defaults "ACCOUNT" &
"WALKIN"?
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Do you use different price types such as "Regular" and "SALE" in your
business?
General
Not identified
Not identified
What types of media content do you use for your products to sell? For
example, Video, Audio, Picture
General
Not identified
Not identified
General
Not identified
Not identified
How do you share customer account information with your internet store
sales?
General
Not identified
Not identified
How do you process orders taken from your internet store with your ERP
Order Entry module?
General
Not identified
Not identified
How do you provide ATP ( Available-to-Promise) information for your

Internet Store sales?
General
Not identified
Not identified
Do you provide multiple payment services for your customers to choose

from at your Internet Store?
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
How do you support managerial decision making with electronic commerce?

If you have an EDI system what business documents do you use? For
example, Invoice, PO, ASN(Advance Ship Notice)
What ratio of your business documents EDI?
What is your current application architecture?
What is your current technical architecture?
What is your main information architecture?
How do you manage demand creation, processing responses and target
qualified prospects?
How do you design, manage sales territories?
How do you merge, clean and maintain mailing lists?

How do you track and forward sales leads?
Can your managers track market activity through pipeline versus forecast
reporting?
How do your sales people plan and report sales calls, report of expenses?
What are the product items will you be selling from your Internet Store?
Are all product item attributes defined?
Are all product items priced?
How product items will be loaded into the Internet Store?
Do you use different price categories for your customers in your business?
Do you use different currencies for your price categories?
Do you integrate your internet store sales to customer service operations?
Do you sell downloadable soft goods at your internet store?

How do you create context sensitive advertisement in your business?
How do you manage shipping and handling your orders in your business?
How do you secure transactions with your customers on the Internet?
How do you manage customer accounts? For example, registration,
maintenance and approval.
How do you process customer orders? Manually or automatically?
What constraints (time, data, etc.) you have on processing orders?
How do you handle returns?
262268036.xls
Page 61

OBM Level I
OBM Level II
OBM Level III
Application
Category
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Do you need to migrate price lists that has attributes from your ERP to
applications to your Internet Store?
General
Not identified
Not identified
Do you need to update customer name and number, e-mail information

captured in your Internet Store?
General
Not identified
Not identified
What types of operations do your customers perform on the web when they
buy goods?
General
Not identified
Not identified
How do you let your customers view items and categories they buy on the
web?
General
Not identified
Not identified
Do you allow your customers to download data from your web site? If so in
what formats?
General
Not identified
Not identified
General
Not identified
Not identified
What are the protocols you use in your business for electronic payments for
credit cards?
General
Not identified
Not identified
What is your electronic payment system model is? For example, Host based
or Terminal Based?
General
Not identified
Not identified
What is your transaction volume for credit card payments, credits, voids,
etc. per day?
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
How do you interact with your merchants related to payments in your

business?
General
Not identified
Not identified
Are your electronic commerce applications entirely integrated with your

electronic payment systems in your business?
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Are all your electronic payment systems running behind the firewall in your
business?
General
Not identified
Not identified
How does iPayment communicates with other payment systems in your

business?
General
Not identified
Not identified
Do you use secure ICX to encrypt the information communicated between

iPayment and other payment systems?
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Do you restrict operations to each merchant? For example, Invoice,

Payment, etc.
General
Not identified
Not identified
Which payment system does the iPayment will interface to? For example,
CyberCash, VeriFone, etc.
General
Not identified
Not identified
How do you handle product availability?

How do you handle exceptions for certain customers?
Does your business drop-ship items?
Does your business involve configurable items?
How do you price configurable items?
What about product substitutes, links, and recommendations?
Do you do business with government? For example, government contracts?
What self-service inquiries you allow customers to view (order status,
invoices, payments, etc.)
How do you record customer habits and preferences?
How do you create personal views?
How do you handle order and line cancellations?
Do you create items sold through Internet Store in the ERP Applications?
Do you use coupons in your Internet Store?
How do you handle payments in your business?
How volatile is this volume?

Who initiates the payment process for authorization and settlement in your
business? Customer or Merchant?
Do you use multiple languages in your electronic commerce systems?
How do you have handle recurring authorizations in your business?

How do you handle installment payments in your business?
How do you handle split shipments in your business?
Are all your electronic payment systems installed on the same machine?
Do you use wallets and digital certificates in your internet payment systems?
How do you handle Return/Credits in your internet payment systems?
Do you restrict Return/Credits to certain IP addresses?
Is Your Commerce Application an Oracle Application Server Cartridge?
262268036.xls
Page 62

OBM Level I
OBM Level II
OBM Level III
Application
Category
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
What is your model of bill presentment and payment? For example, direct or
consolidated?
General
Not identified
Not identified
Do you prefer full control over client's bill payment process or make the bill
payment process more convenient for your clients?
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
What are your business rules for internet payment?

How do you handle errors in your internet payment system?
Do you use Internet Computing Architecture in your business?
Do you have a distributed or central architecture for your internet payment
system?
How do you bill your clients?
How long is the time between when a bill is available and it reaches the
customer in your business?
How long is your payment processing cycle?
How do you resolve disputes in billing?
Do you use thin or thick consolidation?

Do you use cross selling and up selling in your bill presentment and
payment process?
Do you allow your customers to use autopayment?
Do you prefer your customers have flexibility in how they view the presented
bill?
Accepts bill data in a specified format, either custom or OFX.
How do you perform verifications and error checking for bill presentment
and payment?
How do you perform new bill notifications in your business?.
Do you perform batch processing of data for bill presentment and payment?
How do you audit bill presentment and payment transactions?
How do your customers view status information related to their bills and
payments?
How do you handle bill and payment disputes?
Do you allow your customers to use installment payments?
How do you present static or dynamic information related to a customers'
bill?
How do you load data into your bill payment system?
How do you process payments?
How do you audit activities?
How do you notify your customers for bill and payment status?
What are the notification types?
How do you create, maintain and update customer profiles?
How do you export bill data?
What type of payment methods do you accept?
What type of payment systems do you use?
What are the lead times for payment clearance?
How do you handle holidays in your payment process?
Do you allow multiple payment methods and instruments?
How do you register your customers for bill payment process?
How do you handle biller groups?
Do you allow your customers to have a personal web experience for their
bill payment process?
How do you process exceptions?
How do you analyze payment performance and bill status in your business?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Not module specific Operations
General
Not identified
Not identified
General
Not identified
Not identified
What is the primary business function of the call center (list all if more than
one)?
General
Not identified
Not identified
Describe the call center operation including number of agents, shifts, and
hours.
General
Not identified
Not identified
General
Not identified
Not identified
Call Center
Intelligence
Operations
Provide the actual Average Talk Time statistics for each call type and the
goals.
Systems
For outbound dialing, provide call blending vendor and version (if
applicable) or plans to implement.
What industry are you in?

What are the primary business functions of your company?
What challenges are you trying to overcome?
What is the primary business driver (increase market share, increase
efficiency, cut operating costs, improve customer service, or other)
Describe the outbound call flow(s).
General
Not identified
Not identified
Oracle Call
Blending
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Not module specific Systems
General
General
Not identified
Not identified
Not identified
Not identified

Mobile Sales
General
General
Not identified
Not identified
Not identified
Not identified
Mobile Field Service

MS + MFS
General
Not identified
Not identified
MS + MFS
Are the mobile users computer literate

What telecoms / networking technology is planned for use with the mobile
users
General
Not identified
Not identified
MS + MFS
Do mobile users have to be updated in real time, if not how will replication
be handled
General
Not identified
Not identified
Agent and Admin

workstations.
Systems
Agent and Administrator workstation host files will need an entry for the
OTM server unless the workstation has access to the server portion of the
network.
General
Not identified
Not identified
PBX
Operations
As a contingency, OTM route points must have a default route that will occur
if the automated routing is down. Define the default and the elapsed time
before it executes.
General
Not identified
Not identified
Not module specific ecommerce
General
Not identified
Not identified
Can inbound campaigns be identified by DNIS and how many unique DNIS
do you have?
General
Not identified
Not identified
Systems &
Define any feedback requirements from the interaction center to other

systems and if necessary, is it by campaign, by customer, or some other
element?
General
Not identified
Not identified
OTM
Operations
Define any service level differentiators among customers from highest to

lowest.
General
Not identified
Not identified
OTM
Operations
Define the agent skill categories and specific skills that are in use or you
would like to use for call routing decisions.
General
Not identified
Not identified
Business
Application, OTM
Operations
General
Not identified
Not identified
OTM, Connectors
Systems
General
Not identified
Not identified
General
Not identified
Not identified
eMail Center
General
Not identified
Not identified
Describe any existing ERP and CRM applications that are in place and
existing/planned integration points.
Describe current or planned integration between the interaction center and
the Intra/Internet.
How many campaigns are run concurrently?

How frequently are new campaigns introduced?
How long do campaigns typically run?
Can inbound campaigns be identified by DNIS?
What database platform are you using or planning to use?
How many Field Sales Reps are there
How many Field Service Engineers are there
Based on your previous experience , what will be the load on the website
Define the requirements for call and data transfer among agents.
Describe any CTI middleware that is in place including vendor, version,
hardware, and application.
Describe any current interaction center automation you may have.
Business
Describe any current or planned acceptance of eMail as part of the

interaction center operation.
General
Not identified
Not identified
Systems &
General
Not identified
Not identified
Interaction Center
Intelligence
General
Not identified
Not identified
OTM, IVR Integrator Operations
General
General
Not identified
Not identified
Not identified
Not identified
Scripting
OTM
Operations
Operations
General
Not identified
Not identified
1-to-1 Fulfillment,
Workflow
Business
Describe skill based routing that is being used.

Describe the business requirements for automating fulfillment as part of the
business processes.
General
Not identified
Not identified
OTM
Operations
Describe the call routing flows you currently use and/or would like to
implement.
Describe existing reporting output used to manage the interaction center(s).

Reporting
Describe IVR call flows and data integration (if applicable) or plans if not
currently implemented.
Describe scripting that is being used or your plans to implement scripting
including the number of panels and branching logic for each unique script.
262268036.xls
Page 64

OBM Level I
OBM Level II
OBM Level III
Application
Category
General
Not identified
Not identified
General
Not identified
Not identified
Describe the existing desktop infrastructure including applications,

hardware specifications, and business functions.
General
Not identified
Not identified
Describe the existing network infrastructure including type of network,

configuration, protocols, and speed.
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Describe the interaction center operation including number of agents, shifts,

and hours.
General
Not identified
Not identified
MS + MFS
Do mobile users have to be updated in real time, if not how will replication
be handled
Describe the call volume, patterns, and direction (inbound/outbound).
Describe the existing server infrastructure.

Describe the existing system(s) that will require integration with the
interaction center automation. Include platform, application, and vendor.
Describe the inbound call flow(s).
Business
General
Not identified
Not identified
Training &
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Do the agents require special training or licensing?

Do you have an ROI target for your investment?
Do you need to cancel individual lines of an order placed through Internet
Store in ERP applications?
Do you need to ship Internet Store orders in partial consignments?
Do you plan to do bulk eMail or Fulfillment campaigns?
General
Not identified
Not identified
1-to-1 Fulfillment,
eMail Center,
Marketing On-Line
General
Not identified
Not identified
Do you provide account management,maintanence / help desk services and

field services operations on the web?
General
Not identified
Not identified
Campaign Plus
Recycling
Do you require feedback for predictive dials that are determined to be bad
numbers?
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
OTM, IVR Integrator Systems
General
Not identified
Not identified
OTM, Connectors
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
eMail Center,
Interaction Blending Operations
General
Not identified
Not identified
General
Not identified
Not identified
eMail Center,
General
Not identified
Not identified
For Interaction Blending, what is the minimum number of agents that should
always be calling outbound?
General
Not identified
Not identified
always be servicing inbound calls?
General
Not identified
Not identified
always be servicing inbound eMail?
General
Not identified
Not identified
Campaign Plus
Operations
For outbound campaigns, define any specific list segmentation criteria

beyond time zone.
General
Not identified
Not identified
Campaign Plus
Operations
For outbound campaigns, define any specific targeting requirements such

as 100% call attempt penetration before performing callbacks.
General
Not identified
Not identified
Campaign Plus
Recycling
Operations
For outbound dialing, define your call back requirements for Answering
Machine calls, by Campaign.
Operations
For outbound dialing, define your call back requirements for Busy calls, by
Campaign.
Operations
For outbound dialing, define your call back requirements for Ring No
Answer calls, by Campaign.
Business
Operations
Do you use EDI (Electronic Data Interchange)?

Do you use Web/EDI in your business?
Do you utilize workflow operations on the web?
Does the IVR support TCP/IP connectivity?
Does the PBX support TCP/IP connectivity or have a CTI link?
Systems
Does your company do business on line when they procure?
Does your company have a portal web page that allow you to do business
on the web with your trading partners?
For Interaction Blending, if the above service plans vary by day of the week
or hour of the day, define the schedules by campaign.
For Interaction Blending, what inbound call service levels should be
maintained (percent of calls answered within n seconds) by campaign?
262268036.xls
For Interaction Blending, what inbound eMail service levels should be

maintained (percent of calls answered within n seconds) by campaign?
General
Not identified
Not identified
Campaign Plus
Recycling
General
Not identified
Not identified
Campaign Plus
Recycling
General
Not identified
Not identified
Interaction Blending Systems
For outbound dialing, provide interaction blending vendor and version (if
General
Not identified
Not identified
Campaign Plus
Operations
For outbound dialing, provide list management strategies, vendors (if

applicable), list sources (including external purchases).
General
Not identified
Not identified
Predictive
Systems
For outbound dialing, provide predictive dialing vendor and version (if
General
Not identified
Not identified
Predictive
Operations
For Predictive Dialing, how many rings should be considered a "Ring No

Answer".
Page 65

OBM Level I
OBM Level II
OBM Level III
Application
Category
General
Not identified
Not identified
OTM, IVR Integrator Systems
For the IVR, provide the manufacturer's name, model name and number,
software version, and features (if used). If not, what plans are in place to
use an IVR?
General
Not identified
Not identified
OTM, Connectors
For the PBX, provide the manufacturer's name, model name and number,
software version, and features.
Systems
How are inbound callers identified?
General
Not identified
Not identified
Systems &
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
General
Not identified
Not identified
Not identified
Not identified

OTM
Operations
General
Not identified
Not identified
Mobile Field Service Business
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
eMail Center,
Workflow
General
Not identified
Not identified
General
Not identified
Not identified
How will the other e-commerce projects impact / integrate with the proposed
e-commerce project ?
General
Not identified
Not identified
1-to-1 Fulfillment
Operations
If fulfillment pieces are generated as part of the general business flow in the
interaction center, describe the process.
General
Not identified
Not identified
1-to-1 Fulfillment
Systems
General
Not identified
Not identified
If multiple interaction centers, describe any connectivity between them

including data and telephony.
General
Not identified
Not identified
If multiple interaction centers, describe call transfer flows between them (if
any).
General
Not identified
Not identified
PBX
If Nortel Telephony platform, do the inbound ACD queues have a CDN

associated with them. This is a CTI requirement.
General
Not identified
Not identified
Campaign Plus List

Operations
Loading
General
Not identified
Not identified
General
Not identified
Not identified
General
Not identified
Not identified
Interaction Center
Intelligence
Operations
General
Not identified
Not identified
Interaction Center
Intelligence
Operations
General
Not identified
Not identified
Interaction Center
Intelligence
Operations
General
Not identified
Not identified
Interaction Center
Intelligence
Operations
General
Not identified
Not identified
OTM
Systems &
Operations
General
Not identified
Not identified
General
Not identified
Not identified
Scripting
General
Not identified
Not identified
Not identified
eMail Center,
Workflow
How are your sales people involved in web ordering?

How complex are your products configuration requirements?
How do you analyze and report the Internet Store's activities?
How do you analyze marketing and sales programs?
How do you communicate orders to your suppliers?
How do you create personal views?
How have the electronic commerce projects changed your company's
business model?
How long do campaigns typically run?
How many agents will need to be configured for the automation?
How many Field Service Engineers are there
How many inbound campaigns are run concurrently ?
How many orders do you expect to process per day?
How many outbound campaigns are run concurrently?
How many visitors do you expect per day?
Business
How should bounced messages and other responses to tagged eMail

messages be handled?
How will EDI impact the proposed system ?
If fulfillment pieces are generated as part of the general business flow in the
interaction center, provide the automation vendor, and version.
Systems
If you use an in-house list building tool, can this tool provide a tab-delimited
text file for list loading?
Is the center inbound, outbound, or blended?
Is the focus of your site business to business or business to consumer ?
Provide the actual Average Talk Time statistics for each call type and the
goals.
Provide the actual Inbound Queue Abandonment Rate statistics and the
goals.
Provide the actual Inbound Queue Service Level statistics and the goals.
Provide the actual Queue Hold Time statistics for each inbound call type
and the goals.
Provide the list of agent extensions being used in the interaction center.
Provide the location of each of the existing or planned interaction centers.
Business
What applications, modules, or other integration points will be required for

scripting integration (if any)?
What are the acceptable performance metrics for your site ?
General
262268036.xls
Not identified
Business
What are the business requirements for processing structured eMail

messages?
Page 66

OBM Level I
OBM Level II
OBM Level III
Application
Category
Business
What are the business requirements for processing unstructured eMail

messages?
General
Not identified
Not identified
eMail Center,
Workflow
General
Not identified
Not identified
eMail Center, OTM
Business
General
Not identified
Not identified
eMail Center
Business
What are the set of responses for each classification and provide samples
of each?
General
Not identified
Not identified
Scripting
Business
What business processes will be automated through scripting (for example:

Surveys, Certain data collection)?
Operations
What are the criteria for routing eMail messages to agents?
What call outcomes, reasons, and results are used in the interaction center?
General
Not identified
Not identified
Interaction
History??,
Campaign Plus
General
Not identified
Not identified
eMail Center
Business
What customer data should be displayed in the eMail Center customer

profile area?
General
Not identified
Not identified
Campaign Plus
Operations
What data elements are required to determine what calling list a customer
should be placed?
General
Not identified
Not identified
OTM, IVR Integrator Operations
Not identified
Not identified
Business
Application, OTM
eMail Center
Not identified
OTM, IVR Integrator,

CampaignPlus,
Interaction
Blending, Predictive Operations
Systems
Systems
Systems
General
General
General
Not identified
Not identified
Not identified
Operations
Business
What data elements from the IVR do you want to use to make routing
decisions?
What data elements should trigger the screen pop for the business
application, including the IVR if applicable?
What eMail accounts will be accepted in the center?
What hours of the day is the database not available due to administrative
maintenance such as backups?
What is the default corporate Internet browser (IE 5 w/Active Desktop is

required for Administration)?
General
General
General
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
IVR Integrator,
Interaction
Blending,
CampaignPlus,
Predictive
OTM, CTI
OTM, CTI
General
Not identified
Not identified
eMail Center
Business
What is the IP address of the IVR?

What is the IP address of the PBX?
What is the set of classifications that covers all eMail messages and provide
samples of each?
General
Not identified
Not identified
eMail Center
Business
What knowledge base is being used and should it be migrated to MES or

SMS?
What media is integrated (or planned) with the interaction center (Fax, email, web callback, web self-service, other)?
General
Not identified
Not identified
Systems &
General
Not identified
Not identified
What primary benefit are looking to receive from a interaction center

automation?
General
Not identified
Not identified
MS + MFS
Business
What telecoms / networking technology is planned for use with the mobile
users
General
Not identified
Not identified
eMail Center
Business
Operations
Business
Which agents should be able to process eMail messages by address.
Not identified
Not identified
Not identified
Not identified
General
Not identified
Not identified
(HR) Human Resource

Management
Administrate Termination Management HR
Employee
Maintenance
How do you handle terminations?
Employee Relations
Are COBRA actives treated differently than terminations?
Will the Field Sales Reps be using laptops or palm tops

Will your site be a stand alone site or support multiple mini-sites?
(HR) Human Resource

Management
Employee Relations
Employee
Maintenance
(HR) Human Resource

Management
Employee
Maintenance
How do you handle layoffs?
Employee Relations
How do you handle seasonal reductions in workforce?
Employee
Maintenance
How do terminations affect other departments?
(HR) Human Resource

Management
Employee Relations
(HR) Human Resource

Management
Employee Relations
Employee
Maintenance
(HR) Human Resource

Management
Employee
Maintenance
How do you handle terminations?
Employee Relations
How do you handle layoffs?
Employee
Maintenance
How do you handle seasonal reductions in workforce?
(HR) Human Resource

Management
Employee Relations
(HR) Human Resource

Management
Employee Relations
Employee
Maintenance
(HR) Human Resource

Management
Employee
Maintenance
How do terminations affect other departments?
Employee Relations
Does this entire process need to be approved?
(HR) Human Resource

Management
Employee Relations
Administrate Termination Management SSHR
Termination (LMDA
only)
(HR) Human Resource

Management
Termination (LMDA
only)
If yes, by whom?
Employee Relations
Will managers be allowed to terminate employees?
Termination (LMDA
only)
Are the termination reasons set in the base application?
(HR) Human Resource

Management
Employee Relations
(HR) Human Resource

Management
Employee Relations
Termination (LMDA
only)
(HR) Human Resource

Management
Employee Relations
Termination (LMDA
only)
If employee being terminated is a manager, is the change of direct reports

required?
Does the supervisor get a last day worked email?
Termination (LMDA
only)
(HR) Human Resource

Management
262268036.xls
Which Business Application form should display for a screen pop?
General
General
Business
Application, OTM
Mobile Sales
Employee Relations
Page 67

OBM Level I
(HR) Human Resource
Management
Employee Relations
OBM Level III
Application
Category

Does the employee get a last day worked email?
Termination (LMDA
only)
Does the Enterprise need descriptive flexfield segments, held on the

employee's assignment, concerning Termination?
(HR) Human Resource

Management
Employee Relations
Termination (LMDA
only)
(HR) Human Resource

Management
Employee Relations
Manage Labor Relations
HR
General
(HR) Human Resource

Management
Employee Relations
Manage Labor Relations
HR
General
(HR) Human Resource

Management
Employee Relations
Manage Management Initiated Issues HR
General
(HR) Human Resource

Management
Employee Relations
Manage Management Initiated Issues HR
General
(HR) Human Resource

Management
Employee Relations
not identified
HR
Employee Tracking
(HR) Human Resource

Management
Information Management
Administrate Employee Records
HR
Maintenance
(HR) Human Resource

Management
HR
Maintenance
(HR) Human Resource

Management
HR
Validation
(HR) Human Resource

Management
HR
Employee
Maintenance
What type of employee status changes occur and how are they handled?
(FT to PT, LOA, union to non-union)
Do these status changes affect an employee's benefits and tax elections?
Do you do grievance tracking?

Do you do grievance tracking?
Do you track disciplinary information?
Do you track disciplinary information?
What type of personal data do you need to maintain?
How do you maintain your Human Resources data?
How do you audit your Human Resources data?
Do you review requirements for validation rules or dependencies, (i.e.
Human Resources data to be valid only when certain other values.
(HR) Human Resource

Management
HR
Employee
Maintenance
(HR) Human Resource

Management
HR
Employee
Maintenance
How do status changes affect an employees benefits and tax elections?
How do you handle inter-departmental employee transfers?
HR
Employee
Maintenance
How do you handle inter-divisional employee transfers?
(HR) Human Resource

Management
(HR) Human Resource

Management
HR
Employee
Maintenance
(HR) Human Resource

Management
HR
Employee
Maintenance
How do you handle inter-company employee transfers?
What does your retiree processing entail?
(HR) Human Resource

Management
HR
Employee
Maintenance
(HR) Human Resource

Management
HR
Employee Tracking
(HR) Human Resource

Management
HR
Employee Tracking
What personal information do you maintain: Address? (Primary, secondary

residence, etc.)
(HR) Human Resource

Management
HR
Employee Tracking
What personal information do you maintain: Emergency Contacts? (Name,

address, etc.)
(HR) Human Resource

Management
HR
Employee Tracking
What other information do you currently maintain on employees and other

types of people that is important to your organization?
(HR) Human Resource

Management
HR
Employee Tracking
(HR) Human Resource

Management
HR
Other
(HR) Human Resource

Management
HR
Employee
Maintenance
(HR) Human Resource

Management
HR
Leave
(HR) Human Resource

Management
HR
Leave
(HR) Human Resource

Management
HR
Maintenance
(HR) Human Resource

Management
HR
Maintenance
(HR) Human Resource

Management
HR
Validation
(HR) Human Resource

Management
HR
Employee
Maintenance
What type of employee status changes occur and how are they handled?
(FT to PT, LOA, union to non-union)
How do status changes affect an employees benefits and tax elections?
HR
Employee
Maintenance
How do you handle inter-departmental employee transfers?
(HR) Human Resource

Management
262268036.xls
OBM Level II
What personal information do you maintain: Personal? (Name, race, etc.)
What job related (Assignment) data do you need to maintain?

What types of deductions do you need to track? (Benefits, child support,
etc.)
What are your requirements for adding comments to your information?
Do you have a leave accounting system? (Vacation, Sick, PTO)
How do you track absences?
How do you maintain your Human Resources data?
How do you audit your Human Resources data?
Do you review requirements for validation rules or dependencies, (i.e.
Human Resources data to be valid only when certain other values.
(HR) Human Resource

Management
HR
Employee
Maintenance
(HR) Human Resource

Management
HR
Employee
Maintenance
How do you handle inter-divisional employee transfers?
How do you handle inter-company employee transfers?

What does your retiree processing entail?
(HR) Human Resource

Management
HR
Employee
Maintenance
(HR) Human Resource

Management
HR
Employee
Maintenance
(HR) Human Resource

Management
HR
Employee Tracking
(HR) Human Resource

Management
HR
Employee Tracking
What personal information do you maintain: Address? (Primary, secondary

residence, etc.)
(HR) Human Resource

Management
HR
Employee Tracking
What personal information do you maintain: Emergency Contacts? (Name,

address, etc.)
(HR) Human Resource

Management
HR
Employee Tracking
What other information do you currently maintain on employees and other

types of people that is important to your organization?
What personal information do you maintain: Personal? (Name, race, etc.)
Page 68

OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
HR
Employee Tracking
(HR) Human Resource

Management
HR
Other
What job related (Assignment) data do you need to maintain?

What types of deductions do you need to track? (Benefits, child support,
etc.)
What are your requirements for adding comments to your information?
(HR) Human Resource

Management
HR
Employee
Maintenance
(HR) Human Resource

Management
HR
Leave
(HR) Human Resource

Management
HR
Leave
If employees are allowed to update Education & Qualifications, do changes
need to be approved? If yes, by whom?
Do you have a leave accounting system? (Vacation, Sick, PTO)

How do you track absences?
(HR) Human Resource

Management
SSHR
Professional
Information
(HR) Human Resource

Management
SSHR
Professional
Information
Will managers be allowed to update or view only an employee's Education

& Qualifications? If neither, should this section be hidden?
Will employees be allowed to update or view only Professional Awards
information? If neither, should this section be hidden?
If employees are allowed to update Professional Awards information, do
changes need to be approved? If yes, by whom?
(HR) Human Resource

Management
SSHR
Professional
Information
(HR) Human Resource

Management
SSHR
Professional
Information
(HR) Human Resource

Management
SSHR
Professional
Information
(HR) Human Resource

Management
SSHR
Professional
Information
Will employees be allowed to update or view only Work Preference

information? If neither, should this section be hidden?
If employees are allowed to update Work Preference information, do
changes need to be approved? If yes, by whom?
Will managers be allowed to update or view only an employee's

Professional Awards information? If neither, should this section be hidden?
(HR) Human Resource

Management
SSHR
Professional
Information
(HR) Human Resource

Management
SSHR
Professional
Information
(HR) Human Resource

Management
SSHR
Professional
Information
Will employees be allowed to update or view only their Resume in the

database? If neither, should this section be hidden?
If employees are allowed to update Resume, do changes need to be
approved? If yes, by whom?
Will managers be allowed to update or view only an employee's Work

Preference information? If neither, should this section be hidden?
(HR) Human Resource

Management
SSHR
Professional
Information
(HR) Human Resource

Management
SSHR
Professional
Information
Will managers be allowed to update or view only an employee's Resume? If

neither, should this section be hidden?
(HR) Human Resource

Management
SSHR
Deploy Person
(LMDA only)
If yes, by whom??
(HR) Human Resource

Management
SSHR
Deploy Person
(LMDA only)
(HR) Human Resource

Management
SSHR
Deploy Person Assignment
Will managers be allowed to change an employee's assignment records?
Does anyone need to be notified of this change?
SSHR
Do managers change organization information?
SSHR
SSHR
(HR) Human Resource

Management
(HR) Human Resource
Management
(HR) Human Resource

Management

When viewing 'more information' on the Organization, are all necessary

setups complete in base application? (Organization Type, Work Hours,
Frequency, Normal Start Time, Normal End Time all need to be completed
for each Organization.)
Does the enterprise need descriptive flexfield segments, held on the
employee's assignment, concerning the Organization the employee is in?
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
Do managers change job information?
(HR) Human Resource

Management
SSHR
Does the organization need to see a job description?
Does the organization need to see the status of the manager flag?
SSHR
(HR) Human Resource

Management
When viewing 'more information' on the Job, are all necessary setups
complete in base application? (FLSA Status, Valid Grades, Evaluation
System, Job Evaluation Score, Evaluation Units of Measure, Evaluation
Date all need to be completed for each Job.)
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR

employee's assignment, concerning the job the employee is in?
(HR) Human Resource

Management
SSHR
Does the enterprise want to require a position be entered?
Do managers change position information?

Does the organization need to see a position description?
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
When viewing 'more information' on the Position, are all necessary setups
complete in base application? (Position Description, Location, Work Hours,
Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation
System, Position Evaluation Score)
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR

employee's assignment, concerning the position the employee is in?
Do managers change grade information?
SSHR
(HR) Human Resource

Management
262268036.xls
Page 69

OBM Level I
OBM Level III
Application
Category

When viewing 'more information' on the Grade, are all necessary setups
complete in base application. Grade Minimum, Grade Maximum, Currency,
Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to
be completed for each Grade.
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
Do managers need to see grade point information?
(HR) Human Resource

Management
SSHR
Do managers need to see grade ceiling information?
Do managers change grade step information?
SSHR
Do managers get an error or message to appear when element link

conditions will be violated?
(HR) Human Resource

Management
Does the organization need descriptive flexfield segments, held on the

employee's assignment, concerning the grade the employee is in?
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
Does the organization use positions, if so should they be required?
Do managers need to see Person Group information?
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
If yes, does this information need to be updated?
Does the organization need to see the assignment status?
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
Deploy Person Location
Will managers be allowed to change an employee's location?
(HR) Human Resource

Management
SSHR
Is the location required?

employee's assignment, concerning the location?
Will managers be allowed to change an employee's work hours & schedule?
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
Deploy Person Hours
(HR) Human Resource

Management
SSHR
Deploy Person Hours
(HR) Human Resource

Management
SSHR
Deploy Person Hours

employee's assignment, concerning the assignment status the employee is
in?
Are all necessary setup steps complete in the base application? (Work
schedule, Work Hours, Frequency, Normal Start Time, Normal End Time,
Timecard Required, Time Card Approver, Shift, Employment Category)
employee's assignment, concerning Hours?
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Will managers be allowed to change an employee's pay rate?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Will managers be allowed to associate performance review/ratings for this
change in pay rate?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Will multiple component pay rate changes be allowed?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Does the enterprise want to set the maximum % rate change allowed?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Does the enterprise want to display the Group Ranking?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Does the enterprise want to display the Currency Code?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Does the enterprise want to display a Euro conversion?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Does the enterprise want to display the Currency Code?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Does the enterprise want to display a Warning or an Error if the new pay
rate exceeds the grade range? Or display neither?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Does the enterprise want to display a Warning or an Error if the assignment
is the grade step placement? Or display neither?
Rate
(HR) Human Resource

Management
SSHR
Does the enterprise want to display a Warning or an Error if the new

Deploy Person - Pay percentage exceeds the maximum % rate change allowed? Or display
neither?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Does the Enterprise need descriptive flexfield segments, held on the
employee's assignment, concerning Pay Rate?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - Pay Does the Enterprise need descriptive flexfield segments, held on the
employee's assignment, concerning Pay Rate Components?
Rate
(HR) Human Resource

Management
SSHR
Deploy Person - SIT
(HR) Human Resource

Management
SSHR
Deploy Person - SIT
(HR) Human Resource

Management
SSHR
Deploy Person - SIT
(HR) Human Resource

Management
SSHR
Deploy Person - SIT
(HR) Human Resource

Management
SSHR
Deploy Person - SIT
SSHR
Change Conditions
(LMDA only)
(HR) Human Resource

Management
262268036.xls
OBM Level II
Does the manager need to change just a single SIT type?

Does the manager need to change a multiple SIT types?
Does the manager need to change all SIT types?
Does the manager need to view SIT's for only certain Person Types?
Does the manager need to change SIT's for only certain Person Types?
Page 70

OBM Level I
(HR) Human Resource
Management
(HR) Human Resource
Management
OBM Level III

Application
Category

If yes, by whom?
SSHR
Change Conditions
(LMDA only)
SSHR
Change Conditions - Will managers be allowed to change an employee's grade scale?

Grade
complete in base application? (Grade Minimum, Grade Maximum, Currency,
Units, Grade Restricting Salary, all need to be completed for each Grade.)
(HR) Human Resource

Management
SSHR
Change Conditions Grade
(HR) Human Resource

Management
SSHR

Change Conditions - employee's assignment, concerning the grade the employee is in?
Grade
(HR) Human Resource

Management
SSHR
Change Conditions - Do managers need to see grade point information?

Grade
(HR) Human Resource

Management
SSHR
Change Conditions - Do managers need to see grade ceiling information?

Grade
(HR) Human Resource

Management
SSHR
Change Conditions - Do managers change grade step information?

Grade
(HR) Human Resource

Management
SSHR
Change Conditions Grade
(HR) Human Resource

Management
SSHR
Change Conditions - Will managers be allowed to change an employee's location?

Location
(HR) Human Resource

Management
SSHR
Change Conditions - Is the location required?

Location
(HR) Human Resource

Management
SSHR
Change Conditions - Does the Enterprise need descriptive flexfield segments, held on the
Location
(HR) Human Resource

Management
SSHR
Change Conditions - Will managers be allowed to change an employee's work hours & schedule?
Hours
(HR) Human Resource

Management
SSHR
Hours
(HR) Human Resource

Management
SSHR
Change Conditions - Will managers be allowed to change an employee's pay rate?

Pay Rate
(HR) Human Resource

Management
SSHR
Change Conditions - Will managers be allowed to associate performance review/ratings for this
change in pay rate?
Pay Rate
(HR) Human Resource

Management
SSHR
Change Conditions - Will multiple component pay rate changes be allowed?

Pay Rate
(HR) Human Resource

Management
SSHR
Change Conditions - Does the enterprise want to set the maximum % rate change allowed?
Pay Rate
(HR) Human Resource

Management
SSHR
Change Conditions - Does the enterprise want to display the Group Ranking?
Pay Rate
(HR) Human Resource

Management
SSHR
Change Conditions - Does the enterprise want to display the Currency Code?
Pay Rate
(HR) Human Resource

Management
SSHR
Change Conditions - Does the enterprise want to display a Euro conversion?

Pay Rate
(HR) Human Resource

Management
SSHR
Change Conditions - Does the enterprise want to display the Currency Code?
Pay Rate
(HR) Human Resource

Management
SSHR
Change Conditions - Does the enterprise want to display a Warning or an Error if the new pay
Pay Rate
(HR) Human Resource

Management
SSHR
Change Conditions - Does the enterprise want to display a Warning or an Error if the assignment
Pay Rate
(HR) Human Resource

Management
SSHR

Change Conditions - percentage exceeds the maximum % rate change allowed? Or display
neither?
Pay Rate
(HR) Human Resource

Management
SSHR
Pay Rate
(HR) Human Resource

Management
SSHR
Pay Rate
(HR) Human Resource

Management
SSHR
Change of Hours
(LMDA only)
If yes, by whom??
(HR) Human Resource

Management
SSHR
Change of Hours
(LMDA only)
(HR) Human Resource

Management
SSHR
Change of Hours Hours
Will managers be allowed to change an employee's work hours & schedule?
SSHR
Change of Hours Hours

Will managers be allowed to change an employee's pay rate?
(HR) Human Resource

Management
(HR) Human Resource

Management
SSHR
Change of Hours Pay Rate
(HR) Human Resource

Management
SSHR
Will managers be allowed to associate performance review/ratings for this

change in pay rate?
Will multiple component pay rate changes be allowed?
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
Does the enterprise want to set the maximum % rate change allowed?
Does the enterprise want to display the Group Ranking?
SSHR
Does the enterprise want to display the Currency Code?
(HR) Human Resource

Management
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
Does the enterprise want to display a Euro conversion?
SSHR
(HR) Human Resource

Management
262268036.xls
OBM Level II
Page 71

Application
Category
SSHR
Does the enterprise want to display a Warning or an Error if the new pay
SSHR
Does the enterprise want to display a Warning or an Error if the assignment

(HR) Human Resource

Management
SSHR

percentage exceeds the maximum % rate change allowed? Or display
neither?
(HR) Human Resource

Management
SSHR

(HR) Human Resource

Management
SSHR

SSHR
Change Location
(LMDA only)
If yes, by whom?
OBM Level I
(HR) Human Resource
Management
(HR) Human Resource

Management
(HR) Human Resource

Management
OBM Level III
(HR) Human Resource

Management
SSHR
Change Location
(LMDA only)
(HR) Human Resource

Management
SSHR
Change Location
(LMDA only)
Will managers be allowed to change an employee's location?
Is the location required?
(HR) Human Resource

Management
SSHR
Change Location
(LMDA only)
(HR) Human Resource

Management
SSHR
Change Location
(LMDA only)

SSHR
Promotion (LMDA
only)
If yes, by whom?
(HR) Human Resource

Management
(HR) Human Resource

Management
SSHR
Promotion (LMDA
only)
(HR) Human Resource

Management
SSHR
Promotion Assignment
Will managers be allowed to change an employee's assignment records?
Does anyone need to be notified of this change?
SSHR
Do managers change organization information?
SSHR
(HR) Human Resource

Management
(HR) Human Resource
Management

When viewing 'more information' on the Organization, are all necessary

setups complete in base application? (Organization Type, Work Hours,
Frequency, Normal Start Time, Normal End Time all need to be completed
for each Organization.)
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
Do managers change job information?
Does the organization need to see a job description?
SSHR
Does the organization need to see the status of the manager flag?
SSHR
(HR) Human Resource

Management
(HR) Human Resource
Management

Does the enterprise need descriptive flexfield segments, held on the

employee's assignment, concerning the Organization the employee is in?
When viewing 'more information' on the Job, are all necessary setups
complete in base application? (FLSA Status, Valid Grades, Evaluation
System, Job Evaluation Score, Evaluation Units of Measure, Evaluation
Date all need to be completed for each Job.)
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR

employee's assignment, concerning the job the employee is in?
(HR) Human Resource

Management
SSHR
Does the enterprise want to require a position be entered?
Do managers change position information?

Does the organization need to see a position description?
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
When viewing 'more information' on the Position, are all necessary setups
complete in base application? (Position Description, Location, Work Hours,
Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation
System, Position Evaluation Score)
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR

employee's assignment, concerning the position the employee is in?
Do managers change grade information?
SSHR
(HR) Human Resource

Management
complete in base application? (Grade Minimum, Grade Maximum, Currency,
Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to
be completed for each Grade.)
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
(HR) Human Resource

Management
SSHR
Do managers need to see grade point information?
(HR) Human Resource

Management
SSHR
Do managers need to see grade ceiling information
Do managers change grade step information?
SSHR
SSHR
Do managers an error or message to appear when element link conditions

will be violated?
(HR) Human Resource

Management
(HR) Human Resource
Management
262268036.xls
OBM Level II


employee's assignment, concerning the grade the employee is in?
Page 72

OBM Level I
(HR) Human Resource
Management
(HR) Human Resource
Management
OBM Level III

Application
Category

Does the organization use positions, if so should they be required?
SSHR
Will managers be allowed to change an employee's pay rate?
SSHR
Promotion - Pay
Rate
Will managers be allowed to associate performance review/ratings for this

change in pay rate?
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate
Will multiple component pay rate changes be allowed?
Does the enterprise want to set the maximum % rate change allowed?
SSHR
Promotion - Pay
Rate
Does the enterprise want to display the Group Ranking?
(HR) Human Resource

Management
262268036.xls
OBM Level II
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate
Does the enterprise want to display a Euro conversion?
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate
Does the enterprise want to display a Warning or an Error if the new pay
Does the enterprise want to display a Warning or an Error if the assignment
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate

percentage exceeds the maximum % rate change allowed? Or display
neither?
(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate

(HR) Human Resource

Management
SSHR
Promotion - Pay
Rate
(HR) Human Resource

Management
SSHR
Promotion - SIT
(HR) Human Resource

Management
SSHR
Promotion - SIT
(HR) Human Resource

Management
SSHR
Promotion - SIT
(HR) Human Resource

Management
SSHR
Promotion - SIT
(HR) Human Resource

Management
SSHR
Promotion - SIT
(HR) Human Resource

Management
Not identified
HR
Security
Do you have security requirements on who can enter data for Human
Resources? (e.g. by company? by cost center?)
(HR) Human Resource

Management
Not identified
HR
Security
Do you have security reports on who can run Human Resources reports?
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security

(HR) Human Resource

Management
Not identified
HR
Interfaces
created for Human Resources?
(HR) Human Resource

Management
Not identified
HR
Employee
Maintenance
What other events are significant in your management of human

resources? Explain.
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee
Maintenance
Do you need to track employee relocation information for special employee

groups? E.g. executives and sales force.
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
What benefit does this data provide to certain entities within the
organization?
(HR) Human Resource

Management
Not identified
PAY
Interfaces
Are there any other interfaces to other systems (Mainframe, PC, manual)
you have not told us about?
Does the manager need to change just a single SIT type?

Does the manager need to change a multiple SIT types?
Does the manager need to change all SIT types?
Does the manager need to view SIT's for only certain Person Types?
Does the manager need to change SIT's for only certain Person Types?
Will there need to be terminal security for Human Resources?

Do you run security reports on a regular basis for Human Resources?
Will employees be tracked?

Will ex-employees be tracked?
Will retirees be tracked?
Will contractors be tracked?
Will recruiters be tracked?
Will other contacts be tracked?
Will volunteers be tracked?
Will trustees be tracked?
Will board members be tracked?
What benefit does this data provide to your organization as a whole?
Page 73
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Not identified
HR
General
What was reason for purchasing/upgrading to this Oracle Human Resource

application?
(HR) Human Resource

Management
Not identified
HR
General
(HR) Human Resource

Management
Not identified
HR
General
What is the origin of the relevant human resources systems/processes

(vendor or in-house)?
(HR) Human Resource

Management
Not identified
HR
General
Is there an existing entity relationship (E-R) diagram of the current human

resources application?
(HR) Human Resource

Management
Not identified
HR
Demographics
Describe the current geographical distribution of your business and/or

employees?
(HR) Human Resource

Management
Not identified
HR
Demographics
Describe the geographical distribution of your business and/or employees in

the foreseeable future?
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
What business areas and/or operations are targeted for re-engineering?
What is the purpose of the relevant human resources systems/processes?
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
Which of these business areas and/or operations are highest priority?

Medium priority? Low priority?
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
How do you see the application resolving your current deficiencies/issues?
(HR) Human Resource

Management
Not identified
HR
Interfaces
(HR) Human Resource

Management
Not identified
HR
Interfaces
(HR) Human Resource

Management
Not identified
HR
Interfaces
(HR) Human Resource

Management
Not identified
HR
General
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
How many Federal and State Employer Identification Numbers (EINs) do

you have?
(HR) Human Resource

Management
Not identified
HR
Organizational

you plan to have in the next one-two years?
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
Approximately what percentage of your employee population is associated

with these unions?
(HR) Human Resource

Management
Not identified
HR
Organizational
Which divisions or companies or subsidiaries or locations have union

affiliations?
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR, PO
Organizational
(HR) Human Resource

Management
Not identified
ALL
Other
(HR) Human Resource

Management
Not identified
HR
Other
Define your interfaces/information to other systems/users for Payroll

System/Department?
Do you currently use or plan to install an Interactive Voice Response (IVR)
or scanning technology system for human resources/benefits?
What are your on-line help/documentation requirements?
How are the hierarchies or organization charts structured? (Samples)
Number of other persons associated with organization/company (i.e.
Retirees, ex-employees, volunteers, Board members)?
Describe your management reporting structure?
Describe your financial reporting structure?
How are your organization charts generated?

How many views of your organization(s) do you have?
How often do your organizational structures change?
How many worksites/locations does your organization/company operate?
In which countries are your company worksites located?
In which states are your company worksites located?
In which counties/localities are your company worksites located?
Does your organization/company have unions?
How many unions do you have?
How many bargaining units do you have?
What are the are the durations of your union contracts?

When will the existing union contract expire?
How many different contracts are negotiated?
What differences/commonalties are there between the different contract
benefits offerings?
Describe your other reporting hierarchies?
Which manual operations/processes do you need to automate?
Do you have any HR Data in Lotus 1-2-3?
Page 74
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
How many key users have/will have access to the human resources
applications?
(HR) Human Resource

Management
Not identified
HR
Other
How many casual users have/will have access to the human resources
applications?
(HR) Human Resource

Management
Not identified
HR
Other
Is there information you wish to maintain on employees and other people

types that you currently do not store electronically?
(HR) Human Resource

Management
Not identified
HR
Security
What is the total number of users who have/will have access to the human
resources applications?
(HR) Human Resource

Management
Not identified
HR
Security
How many users (key & casual) have/will have access to the human
resources applications for updating information?
(HR) Human Resource

Management
Not identified
HR
Security
resources applications for reporting needs only?
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
PAY
Security
Do you have security requirements on who can enter data for Payroll? (e.g.
(HR) Human Resource

Management
Not identified
PAY
Security
Do you have security requirements on who can run Payroll reports? (by
(HR) Human Resource

Management
Not identified
PAY
Security
(HR) Human Resource

Management
Not identified
PAY
Security
(HR) Human Resource

Management
Not identified
PAY
Security

for Payroll?
(HR) Human Resource

Management
Not identified
PAY
Security
created for Payroll?
(HR) Human Resource

Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Not identified
PAY
General
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
PAY
Technology
(HR) Human Resource

Management
Not identified
PAY
Other
Do you have any HR Data in D-base?

Do you have any HR Data in Excel?
Do you have any HR Data in WordPerfect?
Do you have any HR Data in Word?
Do you have any HR Data in other programs?
At what levels do you currently secure users? (Company, organization, field)

Who is responsible for maintaining your security profiles? (DBA, IS)
By type of user, define what data is available for viewing?
By type of user, define what data is available for updating?
By type of user, define what data is available for deleting?
By type of function, define the levels of the organization that are available?
By type of function, define the types of employees that are available?
By type of function, define the type of data that is available?
Define any additional security requirements.
Will there need to be terminal security for Payroll?

Do you run security reports on a regular basis for Payroll?
Describe your companies organization.

Include any organization hierarchy charts.
How many states and countries, if applicable, do you pay employees?
Do you have any unions or bargaining units? (How many?
Do you have any payroll data in:
Lotus 1-2-3
Dbase?
Excel?
WordPerfect?
Word?
Others?
What benefit will storing data that you currently do not store electronically
provide to your organization?
Do you have needs for scanning?
What are your on-line help/documentation needs?
Page 75
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Not identified
HR
Security
Do you have security requirements on who can enter data for Human
Resources? (e.g. by company? by cost center?)
(HR) Human Resource

Management
Not identified
HR
Security
Do you have security reports on who can run Human Resources reports?
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security

(HR) Human Resource

Management
Not identified
HR
Interfaces
created for Human Resources?
(HR) Human Resource

Management
Not identified
HR
Employee
Maintenance
What other events are significant in your management of human

resources? Explain.
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
HR
Employee
Maintenance
Do you need to track employee relocation information for special employee

groups? E.g. executives and sales force.
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
What benefit does this data provide to certain entities within the
organization?
(HR) Human Resource

Management
Not identified
PAY
Interfaces
(HR) Human Resource

Management
Not identified
HR
General
What was reason for purchasing/upgrading to this Oracle Human Resource

application?
(HR) Human Resource

Management
Not identified
HR
General
(HR) Human Resource

Management
Not identified
HR
General
What is the origin of the relevant human resources systems/processes

(vendor or in-house)?
(HR) Human Resource

Management
Not identified
HR
General
Is there an existing entity relationship (E-R) diagram of the current human

resources application?
(HR) Human Resource

Management
Not identified
HR
Demographics

employees?
(HR) Human Resource

Management
Not identified
HR
Demographics
Describe the geographical distribution of your business and/or employees in

the foreseeable future?
Will there need to be terminal security for Human Resources?

Do you run security reports on a regular basis for Human Resources?
Will employees be tracked?

Will ex-employees be tracked?
Will retirees be tracked?
Will contractors be tracked?
Will recruiters be tracked?
Will other contacts be tracked?
Will volunteers be tracked?
Will trustees be tracked?
Will board members be tracked?
What benefit does this data provide to your organization as a whole?
What is the purpose of the relevant human resources systems/processes?
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
What business areas and/or operations are targeted for re-engineering?
How do you see the application resolving your current deficiencies/issues?
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
(HR) Human Resource

Management
Not identified
HR
Interfaces
(HR) Human Resource

Management
Not identified
HR
Interfaces
(HR) Human Resource

Management
Not identified
HR
Interfaces
(HR) Human Resource

Management
Not identified
HR
General
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational

you have?
(HR) Human Resource

Management
Not identified
HR
Organizational

you plan to have in the next one-two years?
Define your interfaces/information to other systems/users for Payroll

System/Department?
or scanning technology system for human resources/benefits?
What are your on-line help/documentation requirements?
How are the hierarchies or organization charts structured? (Samples)
Number of other persons associated with organization/company (i.e.
Retirees, ex-employees, volunteers, Board members)?
Describe your management reporting structure?
Describe your financial reporting structure?
Page 76
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OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR
Organizational
(HR) Human Resource

Management
Not identified
HR, PO
Organizational
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
(HR) Human Resource

Management
Not identified
HR
Other
Is there information you wish to maintain on employees and other people

types that you currently do not store electronically?
(HR) Human Resource

Management
Not identified
HR
Security
What is the total number of users who have/will have access to the human
resources applications?
(HR) Human Resource

Management
Not identified
HR
Security
resources applications for updating information?
(HR) Human Resource

Management
Not identified
HR
Security
resources applications for reporting needs only?
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
HR
Security
(HR) Human Resource

Management
Not identified
PAY
Security
Do you have security requirements on who can enter data for Payroll? (e.g.
(HR) Human Resource

Management
Not identified
PAY
Security
Do you have security requirements on who can run Payroll reports? (by
(HR) Human Resource

Management
Not identified
PAY
Security
(HR) Human Resource

Management
Not identified
PAY
Security
(HR) Human Resource

Management
Not identified
PAY
Security
How are your organization charts generated?

How many views of your organization(s) do you have?
How often do your organizational structures change?
How many worksites/locations does your organization/company operate?
In which countries are your company worksites located?
In which states are your company worksites located?
In which counties/localities are your company worksites located?
Does your organization/company have unions?
How many unions do you have?
How many bargaining units do you have?
Which divisions or companies or subsidiaries or locations have union
affiliations?
What are the are the durations of your union contracts?
When will the existing union contract expire?
How many different contracts are negotiated?
What differences/commonalties are there between the different contract
benefits offerings?
Describe your other reporting hierarchies?
Do you have any HR Data in Lotus 1-2-3?
Do you have any HR Data in D-base?
Do you have any HR Data in Excel?
Do you have any HR Data in WordPerfect?
Do you have any HR Data in Word?
Do you have any HR Data in other programs?
At what levels do you currently secure users? (Company, organization, field)

Who is responsible for maintaining your security profiles? (DBA, IS)
By type of user, define what data is available for viewing?
By type of user, define what data is available for updating?
By type of user, define what data is available for deleting?
By type of function, define the levels of the organization that are available?
By type of function, define the types of employees that are available?
By type of function, define the type of data that is available?
Define any additional security requirements.
Will there need to be terminal security for Payroll?

Do you run security reports on a regular basis for Payroll?
for Payroll?
Page 77
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OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Not identified
PAY
Security
created for Payroll?
(HR) Human Resource

Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Not identified
PAY
General
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
PAY
Other
(HR) Human Resource

Management
Not identified
HR
Employee Tracking
(HR) Human Resource

Management
Not identified
PAY
Technology
(HR) Human Resource

Management
Not identified
PAY
Other
Which operations/processes do you want to streamline for Human
Resources?
Describe your companies organization.

Include any organization hierarchy charts.
How many states and countries, if applicable, do you pay employees?
Do you have any unions or bargaining units? (How many?
Do you have any payroll data in:
Lotus 1-2-3
Dbase?
Excel?
WordPerfect?
Word?
Others?
What benefit will storing data that you currently do not store electronically
provide to your organization?
Do you have needs for scanning?
What are your on-line help/documentation needs?
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
Which operations/processes do you want to eliminate for Human

Resources?
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
Are there any time-intensive Human Resources operations/processes that

Which operations/processes do you want to streamline for Human
Resources?
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
(HR) Human Resource

Management
Not identified
HR
Business Process
Reengineering
Which operations/processes do you want to eliminate for Human

Resources?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
What business performance statistics do you monitor for Human

Resources?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
What are your Human Resources reporting requirements with respect to

(HR) Human Resource

Management
Perform Reporting
HR
Reporting

What reports do you currently generate to meet your Human Resources
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Is there any Human Resources reporting requirement that your current set
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Are Human Resources reports standard across multiple Sets of Books, for
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Are Human Resources reports standard across multiple levels within a Set
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
What account codes and/or descriptions are required on Human Resources

reports?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Do you provide a "key" of content/information somewhere on the Human

Resources report?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
What Human Resources reports are grouped together on a regular basis

and printed in one print run? (report set)
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Is the process to update a Human Resources reports distribution list

documented?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
How long does it take to update a Human Resources reports distribution

list?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
How long should it take to update a Human Resources reports distribution

list?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Who performs the tasks associated with updating a Human Resources

(HR) Human Resource

Management
Perform Reporting
HR
Reporting

location printing for Human Resources reports?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Do some of these Human Resources reports belong in report sets? Always

being run together?
Who receives a copy of the Human Resources reports?

Human Resources report?
How do you update a Human Resources reports distribution list?
Page 78
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OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
What are your federal/state mandated reporting requirements? (i.e. EEO,

Discrimination testing)
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Are you required to provide government/industry oversight reports? (i.e.

FCC, DOT, DOE)
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
What are your Payroll reporting requirements with respect to functional vs.
foreign currencies?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
What are your Payroll reporting requirements with respect to summary or

(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
What reports do you currently generate to meet your Payroll reporting

(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
Is there any Payroll reporting requirement that your current set of reports
does not meet?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
Are Payroll reports standard across multiple Sets of Books, for example,
subsidiaries?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
Are Payroll reports standard across multiple levels within a Set of Books, i
e., divisions?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
Do you provide a "key" of content/information somewhere on the Payroll

report?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
What Payroll reports are grouped together on a regular basis and printed in
one print run?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
Who performs the tasks associated with updating a Payroll reports

distribution list?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting

location printing for Payroll reports?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
Do some of these Payroll reports belong in report sets? Always being run
together?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
What business performance statistics do you monitor for Human

Resources?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting

Do the separate business units run their own Human Resources reports?
What type of printers do you run Human Resources reports (including
required legislative reports, etc.) on? Where are they located?
Do you run Human Resources reports for different companies or cost
centers?
Do you need company wide/consolidation reporting?
Do you need divisional/departmental/cost center reporting?
Who is currently responsible for creating or changing reports?
How easy and timely is it to create or change reports?
Concerning report generation, will the same responsibilities continue, or will
they change? (i.e. end-user responsible for report generation?)
Do you have a tool to do on-demand reports or queries?
What are your management reporting needs?
Do you do any affirmative action planning or reporting?

How is affirmative action planning or reporting done?
What business performance statistics do you monitor for Payroll?
What account codes and/or descriptions are required on Payroll reports?
Who receives a copy of the Payroll reports?

What is the criteria for determining who should receive a copy of any Payroll
report?
How do you update a Payroll reports distribution list?
Is the process to update a Payroll reports distribution list documented?
How long does it take to update a Payroll reports distribution list?
Who is responsible for submitting on-demand report requests?

Who is responsible for creating or modifying reports?
What tool does this person(s) use for creating or modifying reports?
How long does it take to create or modify reports?
Page 79

OBM Level I
262268036.xls
OBM Level II
OBM Level III
Application
Category

What reports do you currently generate to meet your Human Resources
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Is there any Human Resources reporting requirement that your current set
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Are Human Resources reports standard across multiple Sets of Books, for
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Are Human Resources reports standard across multiple levels within a Set
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
What account codes and/or descriptions are required on Human Resources

reports?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
What Human Resources reports are grouped together on a regular basis

and printed in one print run? (report set)
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
Human Resources report?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting

location printing for Human Resources reports?
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
(HR) Human Resource

Management
Perform Reporting
HR
Reporting
What are your federal/state mandated reporting requirements? (i.e. EEO,

Discrimination testing)
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
What reports do you currently generate to meet your Payroll reporting

(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
Is there any Payroll reporting requirement that your current set of reports
does not meet?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
Are Payroll reports standard across multiple Sets of Books, for example,
subsidiaries?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
Are Payroll reports standard across multiple levels within a Set of Books, i
e., divisions?
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
PAY
Reporting
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
Who receives a copy of the Human Resources reports?
Do the separate business units run their own Human Resources reports?
What type of printers do you run Human Resources reports (including
required legislative reports, etc.) on? Where are they located?
Do you run Human Resources reports for different companies or cost
centers?
Do you need company wide/consolidation reporting?
Do you need divisional/departmental/cost center reporting?
Who is currently responsible for creating or changing reports?
How easy and timely is it to create or change reports?
Do you have a tool to do on-demand reports or queries?
What are your management reporting needs?
What account codes and/or descriptions are required on Payroll reports?

Do some of these Payroll reports belong in report sets? Always being run
together?
Do the separate business units run their own Payroll reports?
What type of printers do you run Payroll reports (including checks, etc.) on?
Where are they located?
Do you run Payroll reports for different companies or cost centers?
What types of reports do you currently have? Include volume, frequency
and a one page sample that include sorts and breaks for each report.
Who is responsible for submitting on-demand report requests?
Who is responsible for creating or modifying reports?
What tool does this person(s) use for creating or modifying reports?
How long does it take to create or modify reports?
Will employees be allowed to view their Salary History?
Will managers be allowed to view an employee's Salary History?
Will employees be allowed to view their Employment History?
Will managers be allowed to view an employee's Employment History?
Page 80

OBM Level I
262268036.xls
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
Will employees be allowed to view their Absence History? Note: This

module is only available if Absence Management is setup in base HR
application.
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
Will managers be allowed to view an employee's Absence History? Note:

This module is only available if Absence Management is setup in base HR
application.
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
Will managers be allowed to view an employee's Job Application History?

Note: This module is only available if job requisition is setup in base HR
application.
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
Will employees be allowed to view their Training History? Note: This module
is only available if Oracle Training Administration is setup.
(HR) Human Resource

Management
Perform Reporting
SSHR
View Histories
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
Reporting
HR
Other
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
What type of information is exchanged between the current human

resources application and these other systems/processes?
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
Can you provide a system flow diagram of connectivity between your core
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
Define your interfaces/information to other systems/users for Time &

Attendance Reporting?
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
Define your interfaces/information to other systems/users for Labor

Distribution Reconciliation?
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
Define your interfaces/information to other systems/users for Benefits

Carrier Reporting?
(HR) Human Resource

Management
not identified
Not identified
PAY
General
(HR) Human Resource

Management
not identified
Not identified
PAY
General
(HR) Human Resource

Management
not identified
Not identified
PAY
General
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
What type of information is exchanged between the current human

resources application and these other systems/processes?
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
Define your interfaces/information to other systems/users for Time &

Attendance Reporting?
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
Define your interfaces/information to other systems/users for Labor

Distribution Reconciliation?
(HR) Human Resource

Management
not identified
Not identified
HR
Interfaces
Define your interfaces/information to other systems/users for Benefits

Carrier Reporting?
(HR) Human Resource

Management
not identified
Not identified
PAY
General
(HR) Human Resource

Management
not identified
Not identified
PAY
General
Will employees be allowed to view their Job Application History? Note: This
module is only available if job requisition is setup in base HR application.
Will managers be allowed to view an employee's Training History? Note:

This module is only available if Oracle Training Administration is setup.
What historical information do you currently maintain?
On what type of medium is this historical data maintained?
What type of media storage do you plan on using?
What type of Personal historical data do you need to maintain?
What job related (Assignment) historical data do you need to maintain?
What historical information do you currently maintain?
On what type of medium is this historical data maintained?
What type of media storage do you plan on using?
What type of Personal historical data do you need to maintain?
What job related (Assignment) historical data do you need to maintain?
Can you provide information flow schematics of the data passed/required

between human resources and other connected/interfaced systems?
Is there any external data accessed directly by the human resources
application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)?
What system(s) do you currently use to process your payrolls?

How many users?
How is the response time of your current system?

between human resources and other connected/interfaced systems?
Is there any external data accessed directly by the human resources
application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)?
What system(s) do you currently use to process your payrolls?

How many users?
Page 81
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OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
not identified
Not identified
PAY
General
(HR) Human Resource

Management
Organization and Workforce

Development
Develop Training
OTA
Skills
How do you maintain training & development information? (Class

attendance, schedules, etc.)
(HR) Human Resource

Management

Development
Develop Training
SSHR
Enroll in a Class
Note: This module is only available if Oracle Training Administration is

installed & setup.
(HR) Human Resource

Management

Development
Develop Training
SSHR
Enroll in a Class
Will Oracle Training Administration (OTA) be installed & setup? If yes,

proceed with following questions.
(HR) Human Resource

Management

Development
Develop Training
SSHR
Enroll in a Class
(HR) Human Resource

Management

Development
Develop Training
SSHR
Enroll in a Class
If employees are allowed to enroll in classes, does the enrollment need to

be approved by his/her manager?
(HR) Human Resource

Management

Development
Develop Training
SSHR
Enroll in a Class
If employees are allowed to enroll in classes, does the enrollment need to

be approved by the training administrator?
(HR) Human Resource

Management

Development
Develop Training
SSHR
Enroll in a Class
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Security
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Process
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
At what point do you want to hold different versions of an activity, either

changing it over time of offering an alternative version?
(HR) Human Resource

Management

Development
Develop Training
OTA
Interface
Would you set up an activity with a part number so you can order it as an
inventory item?
(HR) Human Resource

Management

Development
Develop Training
OTA
Tracking
(HR) Human Resource

Management

Development
Develop Training
OTA
Interface
(HR) Human Resource

Management

Development
Develop Training
OTA
Interface
(HR) Human Resource

Management

Development
Develop Training
OTA
Interface
Do you need to route employees' registrations to the appropriate approving

source?
(HR) Human Resource

Management

Development
Develop Training
OTA
Maintenance
Would you want to enroll student onto all possible child events upon
enrollment onto a program event?
(HR) Human Resource

Management

Development
Develop Training
OTA
Maintenance
(HR) Human Resource

Management

Development
Develop Training
OTA
Process
(HR) Human Resource

Management

Development
Develop Training
OTA
Process
Do you want to automatically generate enrollment letters based on students'

enrollment status?
(HR) Human Resource

Management

Development
Develop Training
OTA
Process
Would you like to send out letters to students when classes are canceled,
changed, student cancel, etc.?
(HR) Human Resource

Management

Development
Develop Training
OTA
Process
(HR) Human Resource

Management

Development
Develop Training
OTA
Process
When you offer external classes, how many of your employees would you
allow per class?
(HR) Human Resource

Management

Development
Develop Training
OTA
Process
If you run external courses do you want to offer discounts to customers who
book large numbers?
How is the response time of your current system?
Will employees be allowed to enroll in classes?
Whom is assigned as the training administrator?

Would you like to have a centralized plan for the organization as a whole?
Would you like to establish a budget to execute the training plan for the
organization?
Do you need different responsibilities to access different processes?
How would you describe the venues?
How are you going to organize training centers?
How are you going to organize locations?
How do you describe the location of each classroom?
Are some venues supplied by an external supplier?
What is the maximum number of students you can have in each classroom?
How do you want to organize your resource categories?
What information do you want to store for each resource type?
How are you going to organize resources revenues?
What kind of facilities and resources do the activities require?
Where do trainers come from, an internal or external source?
Where do you want to hold trainer data?
What skills do trainers require to teach the course?
What type of training events do you design?
What types of development events do you want to record?
What type of qualifications, skills, and expertise do the courses offer?

Would you want to allow users to view on-line training catalog?
Would you want your employees to be able to self-nominate for a class?
Would you like to be able to enroll wait-listed students automatically?

Do you want to generate standard letters automatically?
Do you reimburse your employees for their training expenses?
Page 82

OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management

Development
Develop Training
OTA
Reporting
(HR) Human Resource

Management

Development
Develop Training
OTA
Interface
(HR) Human Resource

Management

Development
Develop Training
OTA
(HR) Human Resource

Management

Development
Develop Training
OTA
Reporting
(HR) Human Resource

Management

Development
Manage Careers
HR
General
(HR) Human Resource

Management

Development
Manage Careers
HR
General
(HR) Human Resource

Management

Development
Manage Careers
HR
General
(HR) Human Resource

Management

Development
Manage Careers
HR
General
(HR) Human Resource

Management

Development
Manage Careers
HR
General
(HR) Human Resource

Management

Development
Manage Careers
HR
General
(HR) Human Resource

Management

Development
Manage Careers
SSHR
Succession Planning
(LMDA only)
(HR) Human Resource

Management

Development
Manage Careers
SSHR
Succession Planning
(LMDA only)
(HR) Human Resource

Management

Development
Manage Performance
HR
General
(HR) Human Resource

Management

Development
Manage Performance
HR
General
(HR) Human Resource

Management

Development
Manage Performance
HR
General
(HR) Human Resource

Management

Development
Manage Performance
HR
General
(HR) Human Resource

Management

Development
Manage Performance
HR
General
(HR) Human Resource

Management

Development
Manage Performance
HR
General
(HR) Human Resource

Management

Development
Manage Performance
HR
General
(HR) Human Resource

Management

Development
Manage Performance
SSHR
Appraisals
(HR) Human Resource

Management

Development
Manage Performance
SSHR
Appraisals
(HR) Human Resource

Management

Development
Manage Performance
SSHR
Appraisals
(HR) Human Resource

Management

Development
Manage Performance
SSHR
Appraisals
(HR) Human Resource

Management

Development
Manage Performance
SSHR
Appraisals
(HR) Human Resource

Management

Development
Manage Performance
SSHR
Appraisals
(HR) Human Resource

Management

Development
Manage Performance
SSHR
Appraisals
(HR) Human Resource

Management

Development
Manage Skills and Competency
OTA
Process
(HR) Human Resource

Management

Development
OTA
Process
(HR) Human Resource

Management

Development
OTA
Tracking
(HR) Human Resource

Management

Development
OTA
Tracking
How do you want to record your employees' training information after

course is completed?
(HR) Human Resource

Management

Development
OTA
Tracking
Do you want to keep additional training information your employee

accomplished via alternate providers?
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
HR
Skills
Would you want to be able to analyze actual cost on running an event?

Would you want to enable invoicing or cost-transfers of resource charges to
customer or other departments?
What type of payment method do you use?
Do you want to track the amount and success rates of training?
Do you have licensing or certification requirements?
Do you maintain development activities for individual employees?
Do you allow employees to apply for positions, identify skills needed to
achieve the goal and enroll in training required to gain the skill?
Do you have licensing or certification requirements?
Do you maintain development activities for individual employees?
Do you allow employees to apply for positions, identify skills needed to
achieve the goal and enroll in training required to gain the skill?
Will managers be allowed to perform succession option for their employees?
Will managers be allowed to perform succession planning for a position?
262268036.xls
What type of performance tracking do you do? (360 degree?)

Do you have any testing information requirements?
Do you have specific workflow requirements in the performance appraisal
process?
Are performance appraisal maintained by HR or line managers?
Do you have any testing information requirements?
Do you have specific workflow requirements in the performance appraisal
process?
Are performance appraisal maintained by HR or line managers?
Do you administer performance appraisals?
What is involved in an performance appraisal?
What type of performance appraisal are done?
Do employees initiate their own appraisals?
Do managers initiate their own appraisals?
Do managers initiate appraisals for their subordinates?
Do you have samples of appraisals/surveys? If yes, please provide soft
copy.
Does your organization identify competency levels for a particular job role?
Do you need/want to keep competency profiles on your employees?
Do you keep employees' career management information?
Do you track skills/competencies at the Job level and/or person?

Do you track skill assessments?
Do you have organizational competency requirements?
How do you track skills assessments?
How do you do skills matching?
Are the skills/competencies managed by HR, line manager, employee or a
combination? Explain.
Do you track skills/competencies at the Job level and/or person?
Do you track skill assessments?
Page 83

OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
HR
Skills
(HR) Human Resource

Management

Development
not identified
OTA
Process
(HR) Human Resource

Management
Payroll Management
Manage Time and Attendance
OTM
Payroll
(HR) Human Resource

Management
Payroll Management
OTM
Payroll
(HR) Human Resource

Management
Payroll Management
OTM
Payroll
(HR) Human Resource

Management
Payroll Management
OTM
Payroll
(HR) Human Resource

Management
Payroll Management
OTM
Payroll
(HR) Human Resource

Management
OTM
Define
Requirements
What are your enterprises employee earnings policies?
Payroll Management
Are the earnings policies documented? Get copy.
How do you track skills assessments?

How do you do skills matching?
Are the skills/competencies managed by HR, line manager, employee or a
combination? Explain.
What are the roles within your training department?
Walk through your current time entry process.
Include timing aspects of how and when time is collected and entered into
the system.
Include copies of time card/sheet if applicable.
Walk through your current time entry process.
Include copies of time card/sheet if applicable.
(HR) Human Resource

Management
Payroll Management
OTM
Define
Requirements
(HR) Human Resource

Management
OTM
Define
Requirements
What are your time entry element earnings types?
Payroll Management
Do all employees share the same holiday schedule?
(HR) Human Resource

Management
Payroll Management
OTM
Define
Requirements
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Define
Requirements
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Define
Requirements
Are employees required to report all hours worked or only exceptions to

normal work schedule?
(HR) Human Resource

Management
OTM
Define
Requirements
Does you company automatically deduct time for meals and /or breaks
Payroll Management
Is there a requirement to track hours associated with project tasks?
OTM
Define
Requirements
(HR) Human Resource

Management
If there are multiple holiday schedules, are they documented? Get a copy of
documentation.
How many different shifts does your enterprise operate?
What are the premiums, if any associated with these shifts?
Payroll Management
What are the localization requirements beyond the seeded time accounting
data on the Core Timecard form? Seeded values are Amount, Hourly Rate,
Reason, Cost Center, Project, Task, Comments, and Multiple.
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Define
Requirements
If meal and/or break time is deducted from work time, are there different
rules for different classifications of employees?
(HR) Human Resource

Management
Payroll Management
OTM
Setup
If meal and/or break time is deducted from work time, are the procedures
documented? Get a copy.
(HR) Human Resource

Management
Payroll Management
OTM
Setup
Are there time clock round up rules?

If there are time clock round up rules, are there different rules for different
classifications of employees?
(HR) Human Resource

Management
Payroll Management
OTM
Define
Requirements
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Define
Requirements
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Setup
How many levels of responsibilities are neededPayroll Manager,

Reporting Only, Field Time entry, others?
(HR) Human Resource

Management
Payroll Management
OTM
Setup
Will time entry be hours only or will it be necessary to record hours and
dollars.
(HR) Human Resource

Management
Payroll Management
OTM
Define
Requirements
(HR) Human Resource

Management
Payroll Management
OTM
Define
Requirements
Are other types of miscellaneous expenses currently being captured on the

timecard, i.e., meal reimbursement?
Are any employees part of a Hospital, Law Enforcement or Firemen group?
OTM
Define
Requirements
Are there business units in the states of Washington or Oregon?
OTM
Define
Requirements
(HR) Human Resource

Management
(HR) Human Resource
Management
262268036.xls
If there are time clock round up rules are they documented? Get a copy.
What is the intent of the time entry, only for payroll purposes or also job
costing?
How/where will each time entry be costed?
For what type of payrolls is time entry to be recorded, monthly, weekly, biweekly and for all employees or just a certain population?
Will a weekly timecard suffice for all payrolls (recommended)?
What type of reporting is needed?
Are employees working under the Davis-Bacon Act?
How many users are actually recording time?
Payroll Management
Payroll Management

Employee will be assigned a costing center within the HR record. Will there
be a need to override the costing center for certain time entry?
Page 84

Application
Category

Are there business units in the states of California?
OTM
Define
Requirements
Payroll Management
OTM
Setup
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Payroll Management
OTM
Setup
Are time cards going to be a mixture of Auto-Generated and Manually

entered?
(HR) Human Resource

Management
Payroll Management
OTM
Setup
What is the Premium Interaction Policy for shifts? Overtime then Shift or
Shift then Overtime?
(HR) Human Resource

Management
Payroll Management
OTM
Setup
(HR) Human Resource

Management
Not identified
PAY
Business Process
Reengineering
Which operations/processes do you want to streamline for Payroll?
Payroll Management
Which operations/processes do you want to eliminate for Payroll?

Are there any time-intensive Payroll operations/processes that need to be
addressed?
OBM Level I
(HR) Human Resource
Management
Payroll Management
(HR) Human Resource

Management
(HR) Human Resource
Management
OBM Level III
Are time cards going to Auto-Generated for entry by exception?

Are time cards going to be Manually entered?
Premium Eligibility Policy, who is eligible?
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Business Process
Reengineering
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Business Process
Reengineering
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY/US
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY/US
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Organizational
Which operations/processes do you want to streamline for Payroll?
PAY
Business Process
Reengineering
Which operations/processes do you want to eliminate for Payroll?

Are there any time-intensive Payroll operations/processes that need to be
addressed?
(HR) Human Resource

Management
262268036.xls
OBM Level II
How many active employees do you have? (FTE, if applicable)

How many terminated employees do you have? (FTE, if applicable)
How many pension employees do you have? (FTE, if applicable)
How many dependent employees do you have? (FTE, if applicable)
How many non-employees (Contractors)do you have? (FTE, if applicable)
How many employees support your payroll department?
Include a current payroll department organization chart.
Is your payroll department centralized or decentralized?
Do you submit multiple worksite reporting? How does this compare to the
HR Org structure?
How do you calculate workers compensation liability?
Payroll Management
Not identified
What are the components of costing in you organization? At what levels are
you able to override each component of costing?
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Business Process
Reengineering
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Business Process
Reengineering
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Demographics
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY/US
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY/US
Organizational
(HR) Human Resource

Management
Payroll Management
Not identified
PAY
Organizational
(HR) Human Resource

Management
Payroll Management
Process Payroll
HR
Salary
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Maintenance
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Audit
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Audit
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Validation
Do you review requirements for validation rules or dependencies? (i.e.

specific payroll data to be valid only when certain values exist.)
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Other

system for payroll?
How many active employees do you have? (FTE, if applicable)

How many terminated employees do you have? (FTE, if applicable)
How many pension employees do you have? (FTE, if applicable)
How many dependent employees do you have? (FTE, if applicable)
How many non-employees (Contractors)do you have? (FTE, if applicable)
How many employees support your payroll department?
Include a current payroll department organization chart.
Is your payroll department centralized or decentralized?
Do you submit multiple worksite reporting? How does this compare to the
HR Org structure?
How do you calculate workers compensation liability?
What are the components of costing in you organization? At what levels are
you able to override each component of costing?
What types of earnings do you track? (Regular Pay, Overtime, etc.)
How do you maintain your Payroll data?
How do you audit your Payroll data?
Do you require reconciliation of payroll payments/ checks?
Page 85

Application
Category
Process Payroll
PAY
Employee
Maintenance
Walk through your current process of entering a new hire into your payroll
system.
Payroll Management
Process Payroll
PAY
Payroll
Include timing aspects of how the new hire data is gathered, entered into
the system and when the payroll is run.
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
What level of detail would you require for retroactive calculations? (by
payroll, lump sum, by earning)
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
Do you have a need for mass rate increases? Do they need to be done
retroactively?
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
OBM Level I
262268036.xls
OBM Level II
(HR) Human Resource

Management
Payroll Management
(HR) Human Resource

Management
(HR) Human Resource
Management
OBM Level III
Walk through your current payroll processing cycle.

What types of payroll frequencies?
What is the volume of employees per payroll?
Include timing aspects of deadlines, elapsed time of process during payroll,
and any production down time due to pay processing.
How many taxing entities do you have?
Do you pay in states requiring city or local taxing?
What taxing methods are used?
How are your employee statuss defined? (Ex. Active, on-leave, terminated,
part-time, hourly, etc.)
Are your employees automatically paid or time card required?
Do you pay and track pension employees?
If you have unions, do you track any additional information than you would
for a non-bargaining employee?
Do you have employees working in different shifts?
Do you have any seasonal employees?
What is your turnover rate?
Are salary increases done mid-pay?
What is the percent of salary employees vs. hourly employees?
What types of standard hours are required?

Do you have salary employees that have split their salary between multiple
cost centers?
Do you have any special pay processing requirements?
Is your overtime calculation standard?
Do you process any garnishments? (Volume?)
How many different types of deductions are currently set up on your system?
What kinds of deductions are currently set up on your system?
What are the different deduction frequencies currently set up on your
system?
How are deductions entered?
How many different payment types are currently set up on your system?
What kinds of payment types are currently set up on your system?
What is the frequency payment types are currently set up on your system?
How are they entered?
Do you process any shift differentials?
Do you process any bonuses?
Whats the calculation?
Frequency?
Do you pay commissioned employees?
Do you do split week processing? What is the calculation?
Is there a need for holiday pay to be automatically generated?
Page 86
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Labor Distribution
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Labor Distribution
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Labor Distribution
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Labor Distribution
(HR) Human Resource

Management
Payroll Management
Process Payroll
HR
Salary
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Maintenance
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Audit
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Audit
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Validation
Do you review requirements for validation rules or dependencies? (i.e.

specific payroll data to be valid only when certain values exist.)
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Other

system for payroll?
Walk through your current process of entering a new hire into your payroll
system.
Include timing aspects of how the new hire data is gathered, entered into
the system and when the payroll is run.
Is there special processing required for holiday/PTO, etc.

Are there different groups of employees that receive different holidays?
Do you do tip processing?
Do you pay 3rd party sick pay?
What kind of taxable perqs do you process (i.e. company car, company
plane, awards, contest, prizes, merchandise, employee discount,
relocation)?
What kind of balances are kept?
Do you need to pay annuities, profit sharing distributions, etc.?
How much historical data do you currently have?
What types of data require history?
What is your purge criteria?
What is your check format like? Is it the same for all employees?
What type of auditing do you require?
What other systems do you interface to? (General ledger, personnel,
benefits, etc.)
In what medium does the interface occur?
Are the other systems Oracle systems?
What outside vendors do you interface to?
Do you process an ACH tape for direct deposits?
Do you receive a bank tape/file for reconciliation?
Do you have other non-ACH deposits?
Do you currently use a labor distribution system?
Is it part of the payroll system you currently use?
Describe its structure.
What other systems does labor distribution interface with?
What types of earnings do you track? (Regular Pay, Overtime, etc.)
How do you maintain your Payroll data?
How do you audit your Payroll data?
Do you require reconciliation of payroll payments/ checks?
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Employee
Maintenance
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
Walk through your current payroll processing cycle.

What types of payroll frequencies?
What is the volume of employees per payroll?
Include timing aspects of deadlines, elapsed time of process during payroll,
and any production down time due to pay processing.
How many taxing entities do you have?
Do you pay in states requiring city or local taxing?
What taxing methods are used?
How are your employee statuss defined? (Ex. Active, on-leave, terminated,
part-time, hourly, etc.)
Page 87
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OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
What level of detail would you require for retroactive calculations? (by
payroll, lump sum, by earning)
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
Do you have a need for mass rate increases? Do they need to be done
retroactively?
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
Are your employees automatically paid or time card required?

Do you pay and track pension employees?
If you have unions, do you track any additional information than you would
for a non-bargaining employee?
Do you have employees working in different shifts?
Do you have any seasonal employees?
What is your turnover rate?
Are salary increases done mid-pay?
What is the percent of salary employees vs. hourly employees?
What types of standard hours are required?

Do you have salary employees that have split their salary between multiple
cost centers?
Do you have any special pay processing requirements?
Is your overtime calculation standard?
Do you process any garnishments? (Volume?)
How many different types of deductions are currently set up on your system?
What kinds of deductions are currently set up on your system?
What are the different deduction frequencies currently set up on your
system?
How are deductions entered?
How many different payment types are currently set up on your system?
What kinds of payment types are currently set up on your system?
What is the frequency payment types are currently set up on your system?
How are they entered?
Do you process any bonuses?
Whats the calculation?
Frequency?
Do you pay commissioned employees?
Do you do split week processing? What is the calculation?
Is there a need for holiday pay to be automatically generated?
Is there special processing required for holiday/PTO, etc.
Are there different groups of employees that receive different holidays?
Do you do tip processing?
Do you pay 3rd party sick pay?
What kind of taxable perqs do you process (i.e. company car, company
plane, awards, contest, prizes, merchandise, employee discount,
relocation)?
What kind of balances are kept?
Do you need to pay annuities, profit sharing distributions, etc.?
How much historical data do you currently have?
What types of data require history?
What is your purge criteria?
Page 88
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Payroll
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Interfaces
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Labor Distribution
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Labor Distribution
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Labor Distribution
(HR) Human Resource

Management
Payroll Management
Process Payroll
PAY
Labor Distribution
Will managers be given access to find employees and/or applicants for work
opportunity?
Have competencies and requirements already been defined?
What is your check format like? Is it the same for all employees?
What type of auditing do you require?
What other systems do you interface to? (General ledger, personnel,
benefits, etc.)
In what medium does the interface occur?
Are the other systems Oracle systems?
What outside vendors do you interface to?
Do you process an ACH tape for direct deposits?
Do you receive a bank tape/file for reconciliation?
Do you have other non-ACH deposits?
Do you currently use a labor distribution system?
Is it part of the payroll system you currently use?
Describe its structure.
What other systems does labor distribution interface with?
(HR) Human Resource

Management
Staffing
Manage Selection
SSHR
Suitability Matching
(LMDA only)
(HR) Human Resource

Management
Staffing
Manage Selection
SSHR
Suitability Matching
(LMDA only)
(HR) Human Resource

Management
Staffing
Manage Selection
SSHR
Candidate Offer
Create all the questions required for the profile as generic offer questions
that can be included in any offer profile.
(HR) Human Resource

Management
Staffing
Manage Selection
SSHR
Candidate Offer
Create all the question categories required for the profile as generic
question categories that can be included in any offer profile.
(HR) Human Resource

Management
Staffing
Manage Selection
SSHR
Candidate Offer
(HR) Human Resource

Management
Staffing
Manage Selection
SSHR
Candidate Offer
(HR) Human Resource

Management
Staffing
Manage Selection
SSHR
Candidate Offer
(HR) Human Resource

Management
Staffing
Manage Selection
SSHR
Candidate Offer
(HR) Human Resource

Management
Staffing
Manage Selection
SSHR
Candidate Offer
(HR) Human Resource

Management
Staffing
Recruit New Employees
SSHR
Apply for a Job
(HR) Human Resource

Management
Staffing
SSHR
Apply for a Job
(HR) Human Resource

Management
Staffing
SSHR
Apply for a Job
(HR) Human Resource

Management
Staffing
SSHR
Apply for a Job
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
Position
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
Position
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
Position
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
General
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
What event triggers a requisition in your organization? (Department

request, departure of an incumbent, etc.)
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
Is there an approval process to initiate a requisition? (budget available,

management sign-off, etc.)
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
Please list details of pertinent information involved in the approval process,

such as approval steps, authorizations, etc.
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
Position
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
Position
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
Position
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
General
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
Set up a new Candidate Offer Profile

Define a new offer profile
Define the categories
Define the questions
Define the Advanced Options for the profile
Note: This module is only available if job requisition is setup in base HR
application.
Will employees be allowed to apply for internal jobs?
If employees are allowed to apply for internal jobs, does the application
need to be approved? If yes, by whom?
Who is assigned as the recruiter?
How are job grades structured?
How do you track headcounts? (by bodies, positions/jobs?)
What budgeting data do you need to maintain?
Define your requisition process
Do you attach a budget to your positions?

How do you handle open positions?
How are job grades structured?
How do you track headcounts? (by bodies, positions/jobs?)
What budgeting data do you need to maintain?
Define your requisition process
What event triggers a requisition in your organization? (Department
request, departure of an incumbent, etc.)
Page 89
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
Is there an approval process to initiate a requisition? (budget available,

management sign-off, etc.)
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
Please list details of pertinent information involved in the approval process,

such as approval steps, authorizations, etc.
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
(HR) Human Resource

Management
Staffing
Manage Requisitions
HR
New Hires
(HR) Human Resource

Management
Staffing
Manage Selection
HR
New Hires
(HR) Human Resource

Management
Staffing
Manage Selection
HR
New Hires
(HR) Human Resource

Management
Staffing
Process New Employees
HR
New Hires
(HR) Human Resource

Management
Staffing
HR
New Hires
(HR) Human Resource

Management
Staffing
HR
New Hires
(HR) Human Resource

Management
Staffing
HR
New Hires
(HR) Human Resource

Management
Staffing
HR
New Hires
What type of recruiting activities occur? (Ad placement, interview

scheduling, background checks, etc.)
(HR) Human Resource

Management
Staffing
HR
New Hires
Do you track any information on your system concerning the interview?

(Interview notes, comments, etc.)
(HR) Human Resource

Management
Staffing
HR
New Hires
(HR) Human Resource

Management
Staffing
HR
New Hires
(HR) Human Resource

Management
Staffing
HR
New Hires
What type of recruiting activities occur? (Ad placement, interview

scheduling, background checks, etc.)
(HR) Human Resource

Management
Staffing
HR
New Hires
Do you track any information on your system concerning the interview?

(Interview notes, comments, etc.)
(HR) Human Resource

Management
Staffing
HR
New Hires
(HR) Human Resource

Management
Staffing
HR
New Hires
(HR) Human Resource

Management
Total Compensation
Administrate Benefits
HR
General
(HR) Human Resource

Management
Total Compensation
Administrate Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
What timing factors are involved in your salary and performance review
process (Yearly, quarterly, probationary?)
(HR) Human Resource

Management
Total Compensation
HR
Salary
Explain the processes involved in your salary and performance review

process?
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
Concerning your forecasting requirements, do you do any workforce

analysis reporting ? (budgets, job reduction, right-sizing, union negotiations,
etc.)
(HR) Human Resource

Management
Total Compensation
HR
Salary
Concerning your forecasting requirements, do you do any compensation

analysis? (budgets, union negotiations, etc.)
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
Do you attach a budget to your positions?

How do you handle open positions?
How are interviews scheduled?
How are interviews scheduled?
When is the system updated in the new hire process?
How does the system update affect other departments? (Payroll, Benefits)
When is the system updated in the new hire process?
How does the system update affect other departments? (Payroll, Benefits)
What information is tracked from the application or resume?

How is the data gathered in the new hire process?
What information is tracked from the application or resume?

How is the data gathered in the new hire process?
What are your deferred comp plan requirements?
Do you administer salary/hourly step and ranges?
How does your system handle salary/hourly step and ranges?
How is the salary portion of your union contracts administered?
When are your negotiation periods?
Do you do any salary impact studies during your negotiations?
Do you have a point-based weighting salary system? (i.e. HAY)
How is your point-based weighting salary system tracked on your system?
What factors are involved in establishing a salary increase?
Do you administer salary/hourly step and ranges?

How does your system handle salary/hourly step and ranges?
How is the salary portion of your union contracts administered?
When are your negotiation periods?
Do you do any salary impact studies during your negotiations?
Do you have a point-based weighting salary system? (i.e. HAY)
How is your point-based weighting salary system tracked on your system?
What timing factors are involved in your salary and performance review
process (Yearly, quarterly, probationary?)
Page 90
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OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Total Compensation
HR
Salary
Explain the processes involved in your salary and performance review

process?
(HR) Human Resource

Management
Total Compensation
HR
Salary
(HR) Human Resource

Management
Total Compensation
HR
Salary
Concerning your forecasting requirements, do you do any workforce

analysis reporting ? (budgets, job reduction, right-sizing, union negotiations,
etc.)
(HR) Human Resource

Management
Total Compensation
HR
Salary
Concerning your forecasting requirements, do you do any compensation

analysis? (budgets, union negotiations, etc.)
What factors are involved in establishing a salary increase?
What types of benefit plans do you offer? List all the different benefits
offered by your organization(s) (i.e. Health and welfare, defined contribution,
defined benefit, spending accounts, flexible benefits)
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the employee eligibility factors? (company, location, union

association, salary, job code) Are they variable?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the dependent eligibility rules? (types of dependents and any
restrictions or coverage differences)
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the beneficiary eligibility rules? What are the rules regarding
allocation amounts or percentages?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the participation rules? What is the waiting period or grandfather
rules?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
How are benefit costs/price tags calculated and stored? (Employee costs,
employer costs, etc.) Describe the rounding rules used and at what levels
rounding is applied.
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
Describe how the benefit costs/price tags may vary based on factors or
coverages. Describe the rounding rules used and at what levels rounding is
applied.
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the periodic benefit communication requirements to the

participants?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the benefit communication requirements to the participants based

on life events?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
Do you require the ability to model employee eligibility for life event
changes?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
How do you handle benefit elections for active employees vs. COBRA
participants?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What is the current or planned effective date of each benefit plan?

Who are the carriers for each benefit plan?
What are your deferred compensation/savings plan requirements?
Describe how a participant may determine the use of any unused flex plan
credits. (I.e. benefit pools, taken as taxable income, rolled into 401(k) ...)
Do you require batch enrollment and administration processes?
What are the periodic internal/external reporting requirements for the
benefit programs?
What are the data interfaces for each carrier for the benefit plans?
Do you require automation of the communication requirements?

How is eligibility to your benefit plans determined?
Are there waiting periods for your benefit plans?
Are there any minimum or maximum required periods of enrollment for the
plans or options?
What are the enrollment criteria for your benefit plans?
When is your open enrollment period?
How do you handle suspended and interim enrollments?
Do you require Web access for participant enrollments?
Do you require IVR access for participant enrollments?
Are the eligibility/participation rules based on life events?

How are the enrollment periods for life event determined?
Are the enrollment rules based on life events?
How are your life events defined?
How do you handle detection of life events? Do you require automatic life
event detection and administration?
Page 91

OBM Level I
262268036.xls
OBM Level II
OBM Level III
Application
Category

What are the continuing eligibility rules for leave of absence, long term
disability, short term disability? Are there any changes in the cost of the
benefit? How is the money collected if the participant is not receiving a
paycheck?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the termination/coverage end rules for active employee with a
terminated benefit?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the termination/coverage end rules for dependent terminated from
a benefit?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the termination/coverage end rules for terminated active

employee?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the termination/coverage end rules for terminated COBRA

participant?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
What are the allowed changes for COBRA participants vs. active
employees? (Such as changing dependent status, changing plans
(adding/terminating/changing), or changing coverage amounts)
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
How do you handle claims administration processing for plan

reimbursements? (I.e. for flexible spending accounts, plans with
reimbursable goods and services)
What are the termination/coverage end rules for death?

What are the termination/coverage end rules for transfers?
Which benefit plans are extended through COBRA?
Which benefit plans are extended after termination outside of COBRA? (I.e.
retiree medical)
How do you handle COBRA administration?
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
What are the dependent eligibility factors? (types of dependents and any
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
disability, short term disability?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
Are there any changes in the cost of the benefit while on a leave of
absence, long term disability, short term disability?
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
What are the Beneficiary eligibility rules? What are the rules regarding
(HR) Human Resource

Management
Total Compensation
HR
Benefits
rules?
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits

What are the criteria for your benefit plans?
How do you handle interim enrollments?
How do you handle COBRA?
employer costs, etc.) Describe the rounding rules used.
What is the current or planned effective date of the benefit plan?
Who are the carriers for this benefit plan?
How is the money collected if the participant is not receiving a paycheck

while on a leave of absence, long term disability, short term disability?
What are the termination rules for active employee with a terminated
benefit?
What are the termination rules for dependent terminated from a benefit?
What are the termination rules for terminated active employee?
What are the termination rules for death?
What are the termination rules for transfers?
What are the termination rules for terminated COBRA participant?

participants?
Page 92

OBM Level I
OBM Level II
OBM Level III
Application
Category
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits

association, salary, job code)
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
What are the dependent eligibility factors? (types of dependents and any
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
disability, short term disability?
(HR) Human Resource

Management
Total Compensation
OAB
Benefits
Are there any changes in the cost of the benefit while on a leave of
absence, long term disability, short term disability?
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
What are the Beneficiary eligibility rules? What are the rules regarding
(HR) Human Resource

Management
Total Compensation
HR
Benefits
rules?
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits
participants?
(HR) Human Resource

Management
Total Compensation
HR
Benefits
(HR) Human Resource

Management
Total Compensation
HR
Benefits

association, salary, job code)
(MK) Marketing Management
Market Research and Analysis
Perform Market Research
Marketing Online
General
General
Company
Marketing Online
Product
Marketing Online
Product
General
Company
General
Company
General
Company
General
Company
Marketing Online
Product

What are the criteria for your benefit plans?
How do you handle interim enrollments?
How do you handle COBRA?
employer costs, etc.) Describe the rounding rules used.
What is the current or planned effective date of the benefit plan?
Who are the carriers for this benefit plan?
How is the money collected if the participant is not receiving a paycheck

while on a leave of absence, long term disability, short term disability?
What are the termination rules for active employee with a terminated
benefit?
What are the termination rules for dependent terminated from a benefit?
What are the termination rules for terminated active employee?
What are the termination rules for death?
What are the termination rules for transfers?
What are the termination rules for terminated COBRA participant?
Can you present us your executive marketing plan?

How do you differentiate yourself from your competition?
How many different types of products or services do you currently have?
How often do you introduce new products/services?
What is the companies position/mission?
What is the organizational structure of your company? (e.g. entities,
departments, regions)
What type of growth are you projecting?
Where will the growth come from?
Who do you generally sell to?
262268036.xls
Page 93

OBM Level I
OBM Level II
OBM Level III
Application
Category

between marketing and other connected/interfaced systems? (e.g. Project
Accounting)
Marketing Audit
Internal Environment Audit
Marketing Online
HW & SW
Environment
Marketing Audit
Marketing Online
HW & SW
Environment
Can you provide us with a flow diagram of connectivity between the

marketing and the core business application?
Marketing Online
HW & SW
Environment
How do you see the new application resolving your current

deficiencies/issues?
Is there an existing entity relationship (E-R) diagram of the current
marketing application?
Marketing Audit
Marketing Audit
Marketing Online
HW & SW
Environment
Marketing Audit
Marketing Online
HW & SW
Environment
What are your requirements for importing and exporting data from
marketing?
What database are you using?
Marketing Online
HW & SW
Environment
What ERP apps do you have installed currently? Whose? Version?
Marketing Audit
Marketing Audit
Marketing Online
HW & SW
Environment
Marketing Audit
Marketing Online
HW & SW
Environment
What hardware do you run?
What historical marketing information do you currently maintain?
Marketing Audit
Marketing Online
HW & SW
Environment
Marketing Audit
Marketing Online
HW & SW
Environment
What is your current Marketing Application
Marketing Online
HW & SW
Environment
What type of information is exchanged between the current marketing

application and your other systems/processes?
Describe how you measure campaign effectiveness.
Marketing Audit
Marketing Audit
Not identified
Marketing Online
Closed Loop
Marketing
Marketing Audit
Not identified
Marketing Online
Audit
How do you currently audit your marketing activities?

How do you measure the response to a campaign?
Marketing Audit
Not identified
Marketing Online
Closed Loop
Marketing
Marketing Audit
Not identified
Marketing Online
Audit
Not identified
Not identified
Marketing Online
General
Are there any time-intensive marketing processes that need to be

addressed?
Not identified
Not identified
Marketing Online
Miscellaneous
Do you currently use or plan to use outbound ecommerce marketing

campaigns?
Not identified
Not identified
Marketing Online
Miscellaneous
Not identified
Not identified
Marketing Online
Security
Not identified
Not identified
Marketing Online
Security
Not identified
Not identified
Marketing Online
Security
Not identified
Not identified
Marketing Online
International
Not identified
Not identified
Marketing Online
International
Not identified
Not identified
Marketing Online
International
Not identified
Not identified
Marketing Online
International
Not identified
Not identified
Marketing Online
International
Not identified
Not identified
Marketing Online
General
Not identified
Not identified
Marketing Online
General
What are business areas within marketing that are targeted for
improvement?
Not identified
Not identified
Marketing Online
Miscellaneous
What are requirements coming from the creative side of the marketing
department?
Not identified
Not identified
Marketing Online
General
What are the main jobs/responsibilities you have in your marketing

department?
Not identified
Not identified
Marketing Online
General
What are the main marketing tasks you perform in your marketing
department?
Not identified
Not identified
Marketing Online
General
Not identified
Not identified
Marketing Online
General
What are your audit requirements for the future?
Do you currently use or plan to use outbound telemarketing campaigns?

Do you have documentation on your current system security requirement for
marketing?
Do you have security reports on who can run Marketing reports?
Do you have security requirements on who can enter data for marketing?
(e.g. by responsibility, by company, by cost center)
Do you need multiple language support?
Do you need to support multiple currencies?
Do you need to support multiple date, address and name formats?
Do you need to support multiple organizations within the same country?
Do you operate in multiple countries?
Is there an existing diagram of the current marketing processes?
What is the purpose of the relevant sales and marketing system/processes?

What is the reason for purchasing/upgrading to this Oracle Marketing
Application?
What is the total number of users that will have access to the Marketing
application? How many of those are using the application simultaneously?
Not identified
Not identified
Marketing Online
General
Not identified
Not identified
Marketing Online
General
Not identified
Not identified
Marketing Online
Miscellaneous
Not identified
Not identified
Marketing Online
Miscellaneous
Not identified
Not identified
General
HW & SW
Environment
Not identified
Not identified
Marketing Online
General
What manual operations/processes do you need to automate?

What role does the marketing department play in sales forecasting?
What word processing package do your users use?
What would happen if you waited 6 months?
Which marketing operations/processes do you want to eliminate?
262268036.xls
Page 94

OBM Level I
OBM Level II
OBM Level III
Application
Category
Not identified
Not identified
Marketing Online
General
Strategic Marketing
Not identified
Marketing Online
Budgeting
Describe the approval processes for marketing budget within the

organization?
Strategic Marketing
Not identified
Marketing Online
Budgeting
describe the budgeting process for marketing activities e.g campaigns and
events
Strategic Marketing
Not identified
Marketing Online
Budgeting
Strategic Marketing
Not identified
Marketing Online
Customers
Strategic Marketing
Not identified
Marketing Online
General
Strategic Marketing
Not identified
Marketing Online
Budgeting
Do you perform a break-even analysis for marketing activities?
Which of these business areas are of highest priority?
Describe the campaign budget process

Describe the customer data model that is currently used by the organization.
Describe the geographical distribution of your business and/or employees present and future.
Describe the movement of funds between budgets.
Strategic Marketing
Not identified
Marketing Online
Closed Loop
Marketing
Strategic Marketing
Not identified
Marketing Online
Closed Loop
Marketing
Do you perform a P&L analysis for products or clients where marketing

costs have to be factored in?
Strategic Marketing
Not identified
Marketing Online
Closed Loop
Marketing
Do you use any Oracle Applications such as Oracle Call Center, Oracle
TeleSales or Oracle iStore to capture orders?
Strategic Marketing
Not identified
Marketing Online
Campaign
Strategic Marketing
Not identified
General
Company
Strategic Marketing
Not identified
Marketing Online
General
How are the campaign costs to be tracked and at what level of breakdown?
How big is the company? (Revenue, employees)
How big is your marketing department? (# of employees, budget)?
How do you capture orders (mail-order, phone, web, salesforce)?
Strategic Marketing
Not identified
Marketing Online
Closed Loop
Marketing
Strategic Marketing
Not identified
Marketing Online
Budgeting
Strategic Marketing
Not identified
Marketing Online
General
Strategic Marketing
Not identified
Marketing Online
Closed Loop
Marketing
Strategic Marketing
Not identified
General
Company
Strategic Marketing
Not identified
General
Company
Strategic Marketing
Product / Service Strategy
Marketing Online
Product
Strategic Marketing
Marketing Online
Product
Strategic Marketing
Marketing Online
Product
Tactical Marketing
Campaign Planning
Marketing Online
Campaigns
Tactical Marketing
Campaign Planning
Marketing Online
Campaigns
Tactical Marketing
Campaign Planning
Marketing Online
Campaigns
Tactical Marketing
Campaign Planning
Marketing Online
Miscellaneous
Tactical Marketing
Campaign Planning
Marketing Online
Campaigns
Tactical Marketing
Campaign Execution
Marketing
Online/Sales
Describe your business process for sending a letter or collateral to a

Literature Fulfillment contact?
Literature Fulfillment
How is the marketing budget apportioned across multiple organizations?

How is your marketing department structured (centralized for the whole
company or decentralized for SBU's)?
What applications do you use to capture orders?
What does your company do?
What industry is your company in?
What do you sell?
What is the price point of your products/services?
What is your future product strategy?
How are the campaigns' objectives to be measured or quantified
How is the effectiveness of campaigns managed
How many types of campaigns does the organization manage and what are
the key information components of each type
How visible should campaigns be to the rest of the marketing org?
How visible should campaigns be to the rest of the marketing org?
Do you have collateral organized in kits?
Tactical Marketing
Campaign Execution
Marketing Online/
Inventory
Tactical Marketing
Campaign Execution
Marketing Online
Miscellaneous
Tactical Marketing
Campaign Execution
iMarketing
eCommerce: Affiliate
Do you send collateral based on answers from mail or phone
Literature Fulfillment questionnaires?
Do you market on the web?

Do you plan to have affiliate sites ?
Tactical Marketing
Campaign Execution
Marketing
Online/Sales
Tactical Marketing
Campaign Execution
Marketing Online
Tactical Marketing
Campaign Execution
Marketing Online
How do you capture the actual cost for a marketing campaign?
Do you use hard and soft collateral?

Do you use version control for collateral?
Tactical Marketing
Campaign Execution
Marketing Online
Closed Loop
Marketing
Tactical Marketing
Campaign Execution
Marketing Online
Closed Loop
Marketing
How do you assign captured revenue data to campaigns and promotions?
How do you capture revenue data for a campaign or a promotion?
Campaign Execution
Marketing Online
Closed Loop
Marketing
Tactical Marketing
How do you currently inventory your collateral?
Tactical Marketing
Campaign Execution
Marketing Online/
Inventory
Tactical Marketing
Campaign Execution
Marketing Online
Closed Loop
Marketing
Tactical Marketing
Campaign Execution
Marketing Online
List Management
How do you currently track cost and effectiveness of a promotion?

How do you currently track responses to a list (or to a campaign in general)?
262268036.xls
Page 95

OBM Level I
OBM Level II
OBM Level III
Application
Category
Tactical Marketing
Campaign Execution
Marketing Online
Tactical Marketing
Campaign Execution
Marketing Online
Collateral
Collateral

How is collateral currently processed (in-house, fulfillment house etc.) ?
How is collateral fulfilled by the organization, describe the scenarios
Tactical Marketing
Campaign Execution
Marketing Online /
MES
Tactical Marketing
Campaign Execution
Marketing Online
Campaign
Tactical Marketing
Campaign Execution
Marketing Online
Campaign
Collateral
How is marketing collateral managed by the organization, physically and

electronically
How many campaigns do you run simultaneously?
How many campaigns do you launch a year?
How should collateral be categorized
Tactical Marketing
Campaign Execution
Marketing Online /
MES
Tactical Marketing
Campaign Execution
Marketing Online /
MES
Collateral
How will profile information be used in your online storefront ?
How will profile information be used in your retail stores ?
How should the marketing department be notified of new collateral
Tactical Marketing
Campaign Execution
iMarketing
eCommerce:
Profiling
Tactical Marketing
Campaign Execution
iMarketing
eCommerce:
Profiling
Tactical Marketing
Campaign Execution
iMarketing
What revenue-sharing arrangements will you have with affiliates ?
Tactical Marketing
Campaign Execution
Marketing Online
Marketing PM
Functionality
Tactical Marketing
Campaign Execution
iMarketing
What application do you currently use to communicate/share information

during the campaign/promotion planning/execution?
What content-sharing arrangements will you have with affiliates ?
What is the mechanism to assign the captured marketing cost to
tasks/activities and ultimately to products and/or sales?
Tactical Marketing
Campaign Execution
Marketing Online
Closed Loop
Marketing
Tactical Marketing
Campaign Execution
iMarketing
What personalization requirements do you have for customers arriving from

eCommerce: Affiliate affiliate sites ?
Tactical Marketing
Campaign Execution
iMarketing
eCommerce:
Profiling
Who in your organization will require the ability to request that a letter or
Literature Fulfillment collateral be sent?
What requirement does your marketing department have for profiling

customers ?
Tactical Marketing
Campaign Execution
Marketing
Online/Sales
Tactical Marketing
Campaign Measurement
Marketing Online
Reporting
Are marketing reporting requirements standard across the enterprise, for

example subsidiaries?
Tactical Marketing
Marketing Online
Reporting
Are there any requirements for on-line (softcopy) distribution and/or remote
location printing for marketing reports?
Tactical Marketing
Marketing Online
Reporting
Tactical Marketing
Marketing Online
Reporting
Tactical Marketing
Marketing Online
Reporting
Tactical Marketing
Marketing Online
Reporting
Tactical Marketing
Marketing Online
Closed Loop
Marketing
Tactical Marketing
Marketing Online
Reporting
Provide examples of each report including: Source, user, frequency, main

reporting parameters, purpose, # of copies!
What are the objectives you use to judge the performance of a campaign?
(e.g. ROI, Revenue etc.)
How do you manage the update of marketing report's distribution list?

How granular do you report on communication channels and media? (e.g.
track cost and revenue)
How granular do you report on geographical segments/attributes?
How granular do you report on target market segments?
How often do you check/recalculate the objectives of a campaign?
Tactical Marketing
Marketing Online
Closed Loop
Marketing
Tactical Marketing
Marketing Online
Reporting
Tactical Marketing
Marketing Online
Reporting
marketing reports?
Tactical Marketing
Marketing Online
Reporting
What reports are grouped together on a regular basis and printed in one
print run?
What units do you use to measure the above marketing objectives ($'s,
time, units etc.)?
What business performance statistics do you monitor for marketing?
Tactical Marketing
Marketing Online
Closed Loop
Marketing
Tactical Marketing
Marketing Online
Reporting
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Can promotions be accumulated? (e.g. a 5 % promotion coupled with

another 2 % promotion results in a 7 % promotion)
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Do you currently have a promotion database which stores all your historical
promotion data?
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Do you currently use an application that manages the flow/management

(sequence of steps) of a promotion such as workflow or project
management software?
Do you currently use an application that manages the flow/management
(sequence of steps) of a campaign such as a workflow tool or project
management software?
Who receives a copy of marketing reports?
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
Do you currently use coupons or gift certificates?

Do you have a document that depicts how your campaigns are
hierarchically structured (main campaign, child campaign, promotions etc.)?
Do you have a document that depicts the general project management
processes/policies you use to create and execute a campaign?
262268036.xls
Do you have a document that depicts the hierarchy of your communication

channels and media?
Page 96

OBM Level I
OBM Level II
OBM Level III
Application
Category
Tactical Marketing
Campaign Planning
Marketing Online
Segmentation
Do you have a document that depicts the hierarchy of your geographical

segmentation?
Tactical Marketing
Campaign Planning
Marketing Online
Segmentation
Do you have a document that depicts the hierarchy of your target market
segments?
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Do you have a list of promotion types you use? (e.g. % discount, early bird,
buy one get one etc.)
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
Do you have a process flow that depicts the creation and management of
campaigns?
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Do you have a process flow that depicts the creation and management of
promotions?
Tactical Marketing
Campaign Planning
iMarketing
Promotion
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Tactical Marketing
Campaign Planning
Marketing Online
Segmentation
Tactical Marketing
Campaign Planning
Marketing Online
Segmentation
How granular do you segment your target markets and what are those
segments?
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
How granular to you plan your communication efforts in terms of channels

and media?
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
How is the general marketplace reached, describe the broadcasting

strategies used.
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
Tactical Marketing
Campaign Planning
iMarketing
Promotion
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
What advertising/promotional medium are commonly used? For each

medium, list the various vendors that are used by the marketing org that
provide these medium.
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
What are the criteria/logic you use to decide which promotion you run at
what time for which products?
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
What are the statuses a campaign can be in? (New, Approved, Canceled)
etc.
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
What are the statuses a promotion can be in? (New, Approved, Canceled)
etc.
What attributes do you capture/track for a single campaign process step?
(e.g. priority, weight, start & end dates, dependencies etc.) ?
Do you have a requirement to use advertisments to earn revenue ?

How do you classify promotions? (e.g. by client, product, geography etc.)
How granular do you segment your marketing activities geographically?
How many promotions do you run simultaneously?

How many promotions do you typically run during a fiscal year?
How many sub campaigns does a campaign usually have?
How will your online campaigns be affected by your retail campaigns ?
Tactical Marketing
Campaign Planning
Marketing Online
Marketing PM
Functionality
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
Tactical Marketing
Campaign Planning
Marketing Online
Promotion
Tactical Marketing
Campaign Planning
Marketing Online
Campaign
Tactical Marketing
Campaign Planning
iMarketing
Promotion
Tactical Marketing
Campaign Planning
iMarketing
Promotion
Tactical Marketing
Campaign Planning
Marketing Online
Miscellaneous
Tactical Marketing
Campaign Planning
iMarketing
Promotion
Tactical Marketing
Campaign Planning
iMarketing
Promotion
Tactical Marketing
Campaign Planning & Campaign

Execution
Marketing Online
Marketing PM
Functionality
Tactical Marketing
Execute Campaigns
BIM
Marketing
Intelligence
How is "newly acquired" customers defined
How is performance of marketing initiatives (eg campaigns) measured
BIM
Marketing
Intelligence
How is the data for KPI captured
What is the current campaign and promotion approval process?

What is the process of determining the success of a promotion?
What is the unique identifier of a campaign?
What kinds of offers do you plan to have on your online storefront ?
What kinds of personalization requirements do you have for web-based
commerce ? eg. recommendations, personalized ads
What market research data do you purchase?
What metrics do you use for web-based campaigns ?
What types of offers will be available on the web?
Tactical Marketing
Execute Campaigns
Do you currently use project management software to manage marketing

activities? (e.g. track, assign and report on responsibilities / tasks /
dependencies / timing / cost capturing / critical paths)?
Tactical Marketing
Execute Campaigns
BIM
Marketing
Intelligence
Tactical Marketing
Execute Campaigns
BIM
Marketing
Intelligence
How is the sales cycle time measured and how can this be tracked in the
system
What critical marketing indicators should be associated with alerts
Tactical Marketing
Execute Campaigns
BIM
Marketing
Intelligence
Tactical Marketing
Execute Campaigns
BIM
Marketing
Intelligence
What constitutes a customer response
What marketing KPI are used by the organization
BIM
Marketing
Intelligence
Where does the data to calculate the KPIs come from and how is it stored in
the system
Tactical Marketing
Execute Campaigns
Tactical Marketing
Execute Campaigns
BIM
Marketing
Intelligence
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
List Management
Marketing Online
List Management
Can you provide us with data mappings of the lists you currently use?
Describe the process of cleaning and de-douping and sorting the lists?
262268036.xls
Page 97

OBM Level I
OBM Level II
OBM Level III
Application
Category
Tactical Marketing
List Management
Marketing Online
List Management
Do you generate the lists from an internal DWH or do you buy a list from an
external source?
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
List Management
Marketing Online
List Management
For each criteria used to generate a list, what customer data is commonly
extracted when creating the list eg. address, tel, email?
Tactical Marketing
List Management
Marketing Online
List Management
How complex are your selection criteria of generating a list? Do you have
examples?
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
List Management
Marketing Online
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
List Management
Marketing Online
List Management
If you generate the lists internally please describe the list generation
process?
Tactical Marketing
List Management
Marketing Online
List Management
If you use your internal DWH for list creation, which hardware and software
platform do you use for your DWH?
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
List Management
Marketing Online
List Management
Tactical Marketing
Manage Lists
Marketing Online
List Management
Describe how 1 to 1 marketing may be operative in your marketing

initiatives
Tactical Marketing
Manage Lists
Marketing Online
List Management
Describe how the customer database is to be segmented for marketing

purposes
Tactical Marketing
Manage Lists
Marketing Online
List Management
How is imported list data to be treated in context to the rest of the customer
database
Tactical Marketing
Manage Lists
Marketing Online
List Management
Tactical Marketing
Marketing Communication
Marketing Online
Closed Loop
Marketing
How do you budget for campaigns or in other words how do you forecast
the cost of a campaign?
Closed Loop
Marketing
How do you forecast the revenue of a campaign?
Do you have a document depicting the de-douping rules?

Do you use Oracle Discoverer?
How do you currently judge the performance of a list?

How do you ensure that a customer is not contacted more than once on the
same marketing initiative.
How do you ensure that a customer or prospect is not contacted too
frequently?
How do you generate a list of a reduced size (test list)?
How is the customer database maintained in terms of integrity and
freshness?
How is this criteria captured within the database?
What criteria is normally used to define the lists to be generated?

Who is responsible for generating, cleaning and de-douping lists?
what constitutes a duplicate customer record
Tactical Marketing
Not identified
Marketing Online
Tactical Marketing
Plan Campaigns
Marketing Online
Tactical Marketing
Plan Campaigns
Marketing Online
Tactical Marketing
Plan Campaigns
Marketing Online
Tactical Marketing
Plan Campaigns
Marketing Online
Tactical Marketing
Plan Campaigns
Marketing Online
Tactical Marketing
Plan Campaigns
Marketing Online
How is the general marketplace reached, describe the broadcasting

strategies used.
Tactical Marketing
Plan Campaigns
Marketing Online
How should Marketing demographics be tracked and maintained in the

system
Tactical Marketing
Plan Campaigns
MES
MES
How should marketing and sales, competitive information be organized for

the organization
Tactical Marketing
Plan Campaigns
MES
MES
How should marketing resources be organized in terms of sharing

information , eg mailing lists
Tactical Marketing
Plan Campaigns
MES
MES
Tactical Marketing
Plan Campaigns
MES
MES
Tactical Marketing
Plan Campaigns
Marketing Online
Tactical Marketing
Plan Campaigns
MES
Tactical Marketing
Plan Campaigns
Marketing Online
Tactical Marketing
Plan Campaigns
MES
MES
(MM) Materials Management
not identified
not identified
ALL
Security
Do you have security requirements on who can enter data for Inventory
Accuracy? (e.g. by company? by cost center?)
not identified
not identified
ALL
Security
Do you have security reports on who can run Inventory Accuracy reports?
not identified
not identified
ALL
Security
Describe the marketing demographics that the marketing organization

tracks and uses
How are marketing geographies determines and inter- related
How are marketing geographies targeted for marketing initiatives
How are responses from different marketing geographies tracked
How is the customer/prospect to be contacts (email, fax, call)
How should obsolete information be managed

How should the publication of information be controlled
What advertising/promotional medium are commonly used? For each
medium, list the various vendors that are used by the marketing org that
provide these medium.
MES
What perspective of audience should be considered when organizing

information
What responses from the customer/prospect should be tracked by the
system
What type of information should be managed by the organization
Will there need to be terminal security for Inventory Accuracy?
262268036.xls
Page 98

OBM Level I
OBM Level II
OBM Level III
Application
Category
not identified
not identified
ALL
Security
not identified
not identified
ALL
Security

for Inventory Accuracy?
not identified
not identified
ALL
Security
created for Inventory Accuracy?
not identified
not identified
ALL
Validation
not identified
not identified
Not module specific Security
Do you have security requirements on who can enter data for Material
Handling? (e.g. by company? by cost center?)
not identified
not identified
Do you have security reports on who can run Material Handling reports? (by
not identified
not identified
not identified
not identified
not identified
not identified

for Material Handling?
not identified
not identified
created for Material Handling?
not identified
not identified
Not module specific Validation
Do you review requirements for validation rules, allowing certain Material

Handling accounts to be valid with only certain other values.
Not identified
Not identified
Not module specific Policies
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Which operations/processes do you want to streamline for Material

Handling?
Not identified
Not identified
Which operations/processes do you want to eliminate for Material

Handling?
Not identified
Not identified
Are there any time-intensive Material Handling operations/processes that

Not identified
Not identified
ALL
Policies
Not identified
Not identified
INV
Policies
Not identified
Not identified
INV
Policies
Not identified
Not identified
ALL
Policies
Not identified
Not identified
ALL
Policies
Which operations/processes do you want to streamline for Inventory

Accuracy?
Not identified
Not identified
ALL
Policies
Which operations/processes do you want to eliminate for Inventory

Accuracy?
Not identified
Not identified
ALL
Policies
Are there any time-intensive Inventory Accuracy operations/processes that

Picking and Shipping
Not Identified
OM, SE
Shipping
Do sase customers require capsulate order shipments? Is this managed by

the Pick List issue?
Not Identified
OM, SE
Quality
Do you keep statistics on outgoing quality? If so - please elaborate on

setup and usage.
Not Identified
OM, SE
Picking
Not Identified
OM, SE
Picking
Do you pick based on carriers, departures, deliveries, customers, or ship

to's?
Not Identified
OM, SE
Picking
Do you print packing slips? Are they global packing slips? Please explain
and show an example.
Not Identified
OM, SE
Picking
Do you use containers for packing ordered items for customers? Do they
require a seal?
Not Identified
OM, SE
Picking
Not Identified
OM, SE
Shipping
Not Identified
OM, SE
Shipment Release
Not Identified
OM, SE
Shipment Release
Pick and Stage Sales Orders
INV, OM
Shipping
OM, SE
Shipping
OM, SE
Shipping
Print Sales Order Pick Lists
INV, OM
Shipping
Do you run security reports on a regular basis for Inventory Accuracy?
Do you review requirements for validation rules, allowing certain Inventory

Accuracy accounts to be valid with only certain other values.
Will there need to be terminal security for Material Handling?

Do you run security reports on a regular basis for Material Handling?
How many plants are there in your organization?

Do you have inventory at Suppliers for outside processing?
How do you maintain your Material Handling data? Do you use receipt
travelers, shop packets, etc. ?
How do you audit your Material Handling data?
How do you maintain your Inventory Accuracy data?

Do you conduct periodic cycle counts?
Do you conduct periodic wall-to-wall physical inventories?
How do you audit your Inventory Accuracy data?
Do you pack multiple customer orders together? Please explain.
Do you use pick slip grouping?

If yes, how do you create the customer documentation?
Will you be having carriers validate trips stops for each delivery leg?
Will you be using the internet for validating customer deliveries?
Do you have a separate warehouse location (on and off the system) to
denote staged shipments? If yes, what document authorizes the transfer?
Do you pull finished goods for shipment based on the Pick List? If not, from
what document?
Do you stage shipments by carrier? by route? by Customer?
Are the Pick Lists printed from Open Sales Orders?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
OM, SE
Picking
OM, SE
Picking
OM, SE
Peak Statistics
OM, SE
Backorders
Do you generate separate picklists for backordered product? If so please

elaborate on the setup and process.
OM, SE
Shipment Release
Do you ever reprint pick lists? If so please elaborate on the setup and
process.
OM, SE
Shipment Release
OM, SE
Shipment Release
How do you arrange an order on a shipping release or pick list? (location,

shipper, date, etc.).
OM, SE
Shipment Release
If applicable, what criteria do you use to group released picking lines onto a
pick slip?
OM, SE
Shipment Release
OM, SE
Shipment Release
OM, SE
Shipment Release
OM, SE
Shipment Release
OM, SE
Shipment Release
Ship Miscellaneous Shipments
INV, OM
Shipping
OM, SE
Shipping
OM, SE
Shipping
OM, SE
Shipping
Ship Sales Orders
INV, OM
Shipping
Ship Sales Orders
INV, OM
Shipping
Do some customers require complete order shipments? Is this managed by

the Pick List issue?
Ship Sales Orders
INV, OE
Order Taking
Do you ship from multiple locations? If so please elaborate on setup and

processing.
Ship Sales Orders
OE
Order Taking
How is the shipping location determined? (i.e. by geography or product

availability?
Ship Sales Orders
OE
Order Taking
Ship Sales Orders
OM
Peak Statistics
Ship Sales Orders
OE
Order Taking
Are orders taken by one business unit which are then shipped from another
business unit?
Ship Sales Orders
NS
Exception Handling
Do you keep statistics on outgoing quality? If so - please elaborate on

setup and usage.
Ship Sales Orders
OM, SE
Ship Confirmation
If applicable, to what extent do you backorder shipments of a delivery at

ship confirm time?
Ship Sales Orders
OM, SE
Ship Confirmation
If applicable, to what extent do you calculate weight of a delivery at ship

confirm time?
Ship Sales Orders
OM, SE
Ship Confirmation
If applicable, to what extent do you calculate volume of a delivery at ship

confirm time?
Ship Sales Orders
OM, SE
Ship Confirmation
If applicable, to what extent do you calculate percentage fill of a delivery at

ship confirm time?
Ship Sales Orders
INV, OE
Ship Confirmation
Do you confirm shipments before or after goods leave the dock? Please
elaborate on how the process works.
Ship Sales Orders
OE
Peak Statistics
Ship Sales Orders
INV, OE
Return Shipment
Ship Sales Orders
INV, OE
Return Shipment
Does the return shipment reference the original Sales Order? If so how is
the reference made?
Ship Sales Orders
OM, SE
Shipment Release
Do you consolidate shipments in those locations? If so please elaborate

on the setup and process.
Ship Sales Orders
OM, SE
Quality
Do you have a shipping quality assurance function? If so - please elaborate

on setup and usage.
Do you need the Pick List to print in the Shipping Department?

Who issues the Pick List to the Warehouse?
How many orders do you pick release on a peak day?
Do you specify the order in which eligible picking lines are released during
the pick release process? If so please elaborate on the setup and process.
If applicable, what sales order attributes are considered in prioritizing the

releasing of eligible picking lines? Ex. Order number, schedule date etc.
What is the average number of picking lines per order?
What specific information do you require to print on a pick slip?
What triggers the release of orders for shipment?
What type of documents do you use when picking the shipments?
Do you ship RMA replacement inventory to Customers?
Do you ship inventory to other internal plants or sales offices?
Do you ship inventory to Suppliers for outside processing?
Do you ship Service repairs back to customers?
If yes, how do you create the customs documentation?
How is a backorder placed? Please elaborate on setup and processing.

How may shipments per month?
How many backorders do you process on a peak day?

Please describe how you ship replacement product?
Do you have custom international shipping documents? If so - please

elaborate on setup and usage. Please provide SASE examples and identify
what information is required on international shipping documents.
262268036.xls
Ship Sales Orders
OM,SE,INV
Documents
Ship Sales Orders
OM, SE
Ship Confirmation
Do you have special procedures for international shipments? If so please

describe the setup and processing.
Ship Sales Orders
OM, SE
Shipment Release
Do you have specific locations for specific shipments? If so please

Page 100

OBM Level I
OBM Level II
OBM Level III
Application
Category
Ship Sales Orders
OM, SE
Ship Confirmation
Do you measure confirmation to actual shipment? If so please describe the

setup and processing.
Ship Sales Orders
OM, SE
Shipping
Do you need under and over shipment tolerances? by Customer, by item,

by Customer-item?
Ship Sales Orders
OM, SE
Shipment Release
Do you or your customers allow partial shipments? Or, do you ship

complete only? If so please elaborate on the setup and process.
Ship Sales Orders
OM, SE
Ship Confirmation
Do you record and batch update information about items picked and
shipped using external sources such as bar-code readers? If so please
elaborate on the process.
Ship Sales Orders
OM, SE
Shipping
Do you ship containers of finished goods where the shipment of the

container fulfills multiple Sales Order lines?
Ship Sales Orders
OM, SE
Shipping
Ship Sales Orders
OM, SE
Shipping
Does the Shipping Department enter the shipment on the system? If not,
what document is given to data entry?
Ship Sales Orders
OM, SE
Ship Confirmation
Does your Company stage shipments? If so please describe the setup and
processing.
Ship Sales Orders
OM, SE
Ship Confirmation
How do you default this information into shipment transactions or how would
you like it to default in?
Ship Sales Orders
OM, SE
Ship Confirmation
Ship Sales Orders
OM, SE
Ship Confirmation
If applicable, to what extent do you backorder departures at ship confirm

time?
Ship Sales Orders
OM, SE
Ship Confirmation
If applicable, to what extent do you calculate percentage fill of the departure

at ship confirm time?
Ship Sales Orders
OM, SE
Ship Confirmation
If applicable, to what extent do you calculate volume of the departure at

ship confirm time?
Ship Sales Orders
OM, SE
Ship Confirmation
If applicable, what specific information do you collect? Ex. Picked & shipped
quantities, freight charges etc.
Ship Sales Orders
OM, SE
Shipment Release
If one warehouse does not have sufficient goods for the order, do you
transfer goods from other warehouses?
Ship Sales Orders
OM, SE
Ship Confirmation
What information do you store to default into shipment transactions or what

information do you redundantly key into shipment transactions and would
like to default in? Ex. Item weight, as, etc.
Ship Sales Orders
OM, SE
Ship Confirmation
Ship Sales Orders
OM, SE
Shipping
Ship Sales Orders
OM, SE
Ship Confirmation
Receiving and Inspection
Manage Inspect Goods
PO
Receiving
PO
Receiving
PO, Quality
Inspection
BIS
Inspection
PO
Inspection
When supplier inventory fails inspection, who initiates the Return to Vendor
transaction?
PO
Inspection
If not returned to vendor, do you move the material into a MRB location for
further review?
PO
Inspection
INV
RMA
Do you have a formal Material Review Board for Returned Goods

Disposition? If so - please describe how the Review Board processes
returns disposition.
Manage Receive Goods
PO
Multi-Org
Do you track the 'Country of Origin' for the items you have received while in
your (MM) Materials Management/inventory system? If so, please describe
your tracking process.
PO
Multi-Org
Do you produce reports by item and/or supplier on the 'Country of Origin' for
items received, stocked, or being used in production? If so, please describe
your reporting process.
PO
Receiving
PO
Receiving
PO
Receiving
OE, PO
Receiving
PO, QA
Receiving
INV
RMA
INV
RMA
NS
RMA
Do you ship to other countries?
How many locations do you ship from?
What specific information do you require to print on a pack slip?

When a shipment is within tolerance, do you want the Sales Order line to
close?
Who is informed of shipment confirmation?
What is the process for shortages to items received?
What is the process for processing non-compliant material?
Do you base your inspection on a Quality collection plan that may have
certified suppliers?
Do you monitor the quality performance of your Suppliers?
How is material approved to use in the MRB location?
What is the process to receive production material items?

What is the process to receive expenses items?
Are all items received against PO's? If not, what items are not and why?
Do you order and receive items from other organizations/businesses (InterCompany)?
How do you manage items received that are rejected?
How do you receive product into your plant?
Do you receive returns to a Repair Center? If so - please describe the
process.
Do you receive returns to a 3rd party? if so - please describe the process.
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
Manage Received Goods
PO
Receiving
PO
Receiving
PO
Receiving
INV, PO
Receiving
INV, PO
Receiving
INV, PO
Receiving
INV, PO
Receiving
INV, PO
Receiving
INV, PO
Receiving
INV, PO
Receiving
INV, PO
Receiving
INV, PO
Receiving
INV, PO
Receiving
AP, GL, PO
Receiving
Transportation Planning
Communicate Plan
INV, OM
Transportation
Communicate Plan
INV, OM
Transportation
Communicate Plan
OM, INV
Transportation
Create Transportation Plan
OM
Transportation
OM
Transportation
OM
Transportation
OM
Transportation
OM
Transportation
NS
Transportation
INV, OM
Transportation
INV, OM
Transportation
INV, OM
Transportation
Manage Carriers
INV, OM
Transportation
Manage Carriers
INV, OM
Transportation
Manage Carriers
INV, OM
Transportation
Manage Carriers
INV, OM
Transportation
Manage Carriers
INV, OM
Transportation
Do you wish to record freight charges onto the Sales Orders at the time of
shipment?
Manage Carriers
INV, OM
Transportation
Do you manage international shipments or does your carrier provide that

service?
Not Identified
OM, SE
Ship Confirmation
Do you confirm shipments before or after goods leave the dock? Please
elaborate on how the process works.
Not Identified
OM,SE, Web
Shipping
Do you currently have direct shipping access to a UPS portal? Do you use
any other carrier direct connects?
Not Identified
OM,SE
Shipping
Not Identified
OM,SE
Shipping
Not Identified
OM,SE
Shipping
Ship Sales Orders
OM, SE
Ship Confirmation
Ship Sales Orders
OM, SE
Ship Confirmation
If applicable, to what extent do you calculate weight of the departure at ship

confirm time?
Ship Sales Orders
OM, SE
Shipping
To what extent do you capture delivery line details at ship confirm time? Ex.
Item serial number, shipped quantities, etc.
How are items received?

Do you require documentation (i.e., Purchase Order or Return Material
Authorization) before an item can be received?
Are items received directly into inventory?
If not, do you inspect items at receiving?
How are items selected for inspection?
Do Requestors receive their own materials via Self-Service Purchasing?
How are expensed items delivered to the requester?
Do you want to prevent receivers from seeing the quantity ordered or
quantity remaining to receive (blind receiving)?
Do you receive substitute items?
How are the appropriate people notified when material is received that will
relieve a shortage?
Do you use a receipt amount or dollar amount tolerance?
Do you perform (virtual) receipts of Drop Ship items?
If yes, then what document or event drives the receiving transaction?
Do you accrue your receipts to the General Ledger?
How is the Transportation Plan communicated internally?
Does the Transportation Plan effect available to promise dates to
customers?
Is the Transportation Plan generated off the system?
Is a delivery schedule integral with your current business software?
Do you plan production based on Departures?
How do you generate shipping schedules?
Are they based on customer due date?
Are they based on shipment to regional areas?
Are they based on transportation availability?
Are they based on inventory needs at your regional sites?
Does the Transportation Plan include Sales Order Shipments and Service
Repairs and RMA shipments?
Do you need a Transportation Calendar by customer, by supplier, by carrier?
How do you manage your carriers?
Do you wish to tender a load with a carrier via the Internet?
Do you need volume and weight information when tendering a load?
Do you wish to receive quotes for loads via the Internet?
Do you manage activity at shipment stops or customer delivery stops?

Do you need to provide visibility to Freight Costs Vs Freight Charges
Do you sequence Deliveries or loads within a Trip?
How many shipments do you confirm each day?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
Ship Sales Orders
OM, SE
Ship Confirmation
Warehouse Management
Issue Material
INV
Issues
Issue Material
INV, WIP
Issues
Issue Material
INV, WIP
Issues
Issue Material
INV, WIP
Issues
Issue Material
INV, WIP
Issues
Issue Material
INV, WIP
Issues
Issue Material
INV
Shortages
Issue Material
INV
Shortages
Manage Inventory
INV
Stock Adjustments
Manage Inventory
INV
Stock Adjustments
Manage Inventory
INV
Stock Adjustments
Manage Inventory
INV
Stock Adjustments
Manage Inventory
INV
Stock Adjustments
Can you break out your miscellaneous transactions from more standard
transaction processing?
Manage Inventory
COST, INV
Stock Adjustments
Are miscellaneous transactions costing more than standard material

transactions?
Manage Inventory
INV
Stock Adjustments
Manage Inventory
COST, INV
Stock Adjustments
Manage Inventory
INV
Stock Adjustments
Manage Inventory
INV
Obsolete Materials
Manage Inventory
INV
Obsolete Materials
Manage Inventory
INV
Obsolete Materials
Manage Inventory
INV
Obsolete Materials
Manage Inventory
INV
Manage Items
Manage Inventory
INV
Manage Items
Manage Inventory
INV
Manage Items
Manage Inventory
INV
Manage Items
Manage Inventory
INV
Manage Items
Manage Inventory
INV
Manage Items
Manage Inventory
INV
Manage Items
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Do you use ABC Classifications? What criteria do you use to derive ABC
Cycle Count Process values?
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Do you cycle count while inventory is being transacted for other business
Cycle Count Process purposes?
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Once inventory accuracy problems are identified, how do you modify

Cycle Count Process procedures that caused the inaccuracy?
Manage Inventory
INV
Do you allow inventory adjustments independent of cycle counts and

Cycle Count Process physicals?
Manage Inventory
INV
Cycle Count Process
Who confirms the shipments?

Do you issue materials to non-production jobs?
Do you issue materials to a Discrete Work Order using a pick list?
Do you issue materials to a Repetitive Line using a pick list?
Do you issue materials to a Flow Line using a pick list?
How do you manage unplanned issues?
How do you handle materials returned from work orders?
How do you manage shortages?
Do you hold daily Shortage meetings?
How are the need for stock adjustments identified?
Are the causes for the stock adjustment researched?
Do you use a Miscellaneous transaction to adjust the inventory?
Do you have security on who can perform a Miscellaneous transaction?
Are you running your business with reliance on miscellaneous transactions?

Do you adjust inventory using miscellaneous transactions?
How many miscellaneous transactions do you perform in a week?
How are Obsolete Materials identified?
Are Obsolete or Discrepant materials moved into a segregated area of the
Warehouse?
What is the procedure to write-off Obsolete and Discrepant materials?
Do you track items by revision ?
Do you group and track items by lot? Why and how?
Do use serial numbers to track items?
If yes, then when are serial numbers assigned (at receipt, at shipment)?
Are you able to view all transactions associated with a given revision, serial
number and/or lot?
Do you reserve inventory for projects?
If yes, then how do you prevent this inventory from being consumed
elsewhere?
How are the appropriate people notified when material shortages occur?
How do you measure inventory accuracy?
Who is responsible for Cycle Counts?

How often do you count all your items in any given inventory location?
How do you group material to count? Do you group by inventory location?
Do you do automatic cycle counts for items that show "zero" on hand?
Do you enter blind counts?
Who is allowed to do inventory adjustments?
262268036.xls
Page 103

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manage Inventory
NS
Cycle Count Process
Manage Inventory
INV
Do you need management sign-off for adjustments beyond a certain dollar

Cycle Count Process value?
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Do you update you procedures once transaction errors that led to Inventory
Cycle Count Process inaccuracy are identified? Retrain?
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
AR, GL, OE
Sales
Manage Scrap Material
INV
Scrap
INV, WIP
Scrap
INV, WIP
Scrap
Not Identified
OM,SE,INV
Whse Mgmt
Not Identified
OM,SE,INV
Whse Mgmt
Not Identified
OM,SE,INV
Whse Mgmt
Not Identified
OM,SE,INV
Whse Mgmt
Not Identified
OM, INV
Whse Mgmt
Not Identified
OM, INV
Whse Mgmt
Not Identified
OM, INV
Whse Mgmt
Not Identified
OM,SE,INV
Whse Mgmt
Put Away Goods
INV, OM
Warehouse Mgmt.
Put Away Goods
INV, OM
Warehouse Mgmt.
Put Away Goods
INV, OM
Warehouse Mgmt.
Receive to Inventory
INV
Replenishment
INV
Replenishment
Do adjustments need management approval?
Is there a tolerance level for physical inventory?

What are your Inventory tolerances?
Do you require recounts on out of tolerance parts?
Do you research inventory variances?
How often do you take physical inventories?

Do you shut down production for wall-to-wall physicals?
Do you have a separate Physical Inventory database?
Do you freeze Inventory?
Do you create Inventory tags?
How long does a wall-to-wall physical take?
Do you actually count components in WIP or just value the location?
Do you reconcile transaction logs on a regular basis?
Is inventory accuracy a part of group and individual performance ratings?
Is there an incentive system for maintaining or improving the inventory
accuracy goals?
What is the overall accuracy goal?
When was your last inventory accuracy measurement?
How often is production stopped due to shortages?
How many parts are on a daily shortage list?
What is the accuracy by inventory location and/ or by ABC class?
What are the units of measure you use when you order items?
How do you manage scrap materials from the Warehouse?
How do you manage scrap materials from a work order?
Does Cost Accounting need to approve scrap materials?
Are all warehouses the responsibility of the Materials group (or does Sales
own FGI, or Quality Control own increasing Inspection)?
Do you drop ship from your Suppliers? How?
Do you manage Consigned Inventories?
Do you supply material from one plant/warehouse to another? How? How
is this material accounted for?
How are picking discrepancies managed?
How is Put Away location communicated for receiving items?
How is Put Away location determined for warehouse items?
How many warehouses are there ?
Do you use Row/Aisle/Bin Locators in your Warehouse?
How is Put Away location determined?
How are discrepancies managed?
What are the methods of replenishment used in your Warehouse?
Do you use MRP to trigger material replenishment ?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
INV
Replenishment
INV
Replenishment
INV
Replenishment
INV
Replenishment
INV
Replenishment
INV
Replenishment
INV
Replenishment
INV
Replenishment

If yes, describe the replenishment process(es).
Do you use min - max to trigger material replenishment ?
Do you use Reorder Point to trigger material replenishment?
Do you use Replenishment Count to trigger material replenishment ?
Do you use Kanbans to trigger material replenishment?
How do you determine the number of units replenished by a single Kanban
(i.e., Kanban size) Vs the number of Kanban cards per item?
INV
Replenishment
INV, PLANNING
Replenishment
Is the total number of units (Kanban size times number of Kanban cards)
based on a forecast?
INV
Replenishment
Is replenishment lead time a factor in this determining Kanban size and

number of Kanban cards?
INV
Replenishment
ENG, INV
Replenishment
INV
Replenishment
INV, PO
Replenishment
INV, PO
Replenishment
INV, PO
Replenishment
INV, WIP
Replenishment
Is any Kanban replenishment sourced from a production department or line

in your facility?
INV, WIP
Replenishment
If yes, then are these items manufactured in a Discrete, Repetitive, or Flow

environment?
INV, WIP
Replenishment
How do you determine which manufacturing document (work order,

repetitive or flow schedule) is associated with a given Kanban?
INV, WIP
Replenishment
How do you determine the status of that manufacturing document (released,

complete)?
INV
Replenishment
Is any Kanban replenishment sourced from a stockroom or warehouse

within your division?
INV
Replenishment
INV
Replenishment
INV
Replenishment
INV
Replenishment
INV
Replenishment
Receiving and Inspection (MMS01)
MM1136
INV
Whse Mgmt
Do you drop ship from your Suppliers? How?
MM1136
INV
Whse Mgmt
Do you manage Consigned Inventories?
MM1135
INV
Receipts
What is the frequency of scale and equipment calibration?
MM1136
INV
Receiving Other Do you receive expense items?
MM1136
INV
MM1136
INV
MM1136
INV
MM1136
INV
MM1136
INV
MM1138
INV
Receiving Other Do you currently have the ability to scan Vendor Item
numbers with a mobile device?
Receiving Other Do you scan information when doing Receiving? If so, can
we have a sample label?
Receiving Other Do you wish to use license plate numbers for receiving and
at what level of detail? Carton, pallet, cart, etc.
Receiving Other Do you need to capture attributes for a lot or serial number
when the item is received?
Receiving Other Do you receive substite parts or supplier part numbers that
are different then your own?
Receiving
Do you receive material through a blanket PO?
MM1138
INV
Receiving
How do you create and print Kanban cards?

How do you implement ECN changes for Kanban controlled items?
How do you cancel Kanban cards?
Is any Kanban replenishment sourced directly from a supplier?
If yes, then how do you determine which purchasing document (Purchase
Requisition; Purchase Order/ Line Item) is associated with a given Kanban
card?
How do you determine the status of that purchasing document?
If yes, then what document is generated to drive that replenishment?

How do you determine which document is associated with a given Kanban?
How do you determine the status of that document?
Is any Kanban replenishment sourced from a stockroom or warehouse in a
different division in your company?
If yes, then what document is generated to facilitate that replenishment?
262268036.xls
Do you receive material through a ASN?
Page 105
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OBM Level I
OBM Level II
OBM Level III
Application
Category
MM1138
INV
Receiving
MM1189
INV
Receiving,
Inspection
Are you currently performing a type of express receipt

process? If not, would you like to?
Does the person doing the receiving required to enter the
accepted and rejected quantities? Purchasing Type
Inspection
MM1189
INV
Receiving,
Inspection
For quality inspections is there a collection plan that is set up

by a Quality Team? Do you plan on using Oracle Quality
Applications?
MM1189
INV
MM1138
INV
MM1135
INV
Receiving,
Inspection
Receiving,
Labeling
Receiving
How do you inspect serial controlled material? Individually

and by range.
Do you print labels are receiving? If yes, may I have a
sample.
Does your organization use cross docking?
MM1135
INV
Receiving
When receiving material, are tolerances set?
MM1135
INV
Receiving
Policies
Do you plan material receipts into the receiving dock? If so,

what does the schedule look like? May we have a copy?
Inventory Management (MMS02)
MM1141
INV
Issues
Do you issue materials to non-production jobs?
MM1141
INV, WIP
Issues
MM1141
INV, WIP
Issues
Do you issue materials to a Discrete Work Order using a pick

list?
Do you issue materials to a Repetitive Line using a pick list?
MM1141
INV, WIP
Issues
Do you issue materials to a Flow Line using a pick list?
MM1141
INV, WIP
Issues
How do you manage unplanned issues?
MM0410
INV, WIP
Issues
How do you handle materials returned from work orders?
MM0410
INV
Shortages
How do you manage shortages?
MM0410
INV
Shortages
Do you hold daily Shortage meetings?
MM0410
INV
How are the need for stock adjustments identified?
MM0410
INV
MM0410
INV
MM0410
INV
MM0410
INV
MM0410
COST, INV
MM0410
INV
MM0410
INV
MM1090
INV
Stock
Adjustments
Stock
Adjustments
Stock
Adjustments
Stock
Adjustments
Stock
Adjustments
Stock
Adjustments
Stock
Adjustments
Stock
Adjustments
Manage Items
MM1090
INV
Whse Mgmt
Do you use a Miscellaneous transaction to adjust the

inventory?
Do you have security on who can perform a Miscellaneous
transaction?
Can you break out your miscellaneous transactions from
more standard transaction processing?
Are miscellaneous transactions costing more than standard
material transactions?
Are you running your business with reliance on
miscellaneous transactions?
How many miscellaneous transactions do you perform in a
week?
How are the appropriate people notified when material
shortages occur?
How are picking discrepancies managed?
MM0406
INV
Whse Mgmt
How is Put Away location communicated for receiving items?
MM0406
INV
Whse Mgmt
How is Put Away location determined for warehouse items?
MM0406
INV
Do you use Row/Aisle/Bin Locators in your Warehouse?
MM0406
INV
MM0406
INV
MM1141
INV
Warehouse
Mgmt.
Warehouse
Mgmt.
Warehouse
Mgmt.
Replenishment
MM1141
INV
Replenishment
What are the methods of replenishment used in your

Warehouse?
Do you use MRP to trigger material replenishment ?
MM1141
INV
Replenishment
MM1141
INV
Replenishment
Do you use min - max to trigger material replenishment ?
Are the causes for the stock adjustment researched?
How is Put Away location determined?

How are discrepancies managed?
Page 106
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OBM Level I
OBM Level II
OBM Level III
Application
Category
MM1141
INV
Replenishment
MM1141
INV
Replenishment
Do you use Reorder Point to trigger material replenishment?
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
Do you use Replenishment Count to trigger material

replenishment ?
MM1141
INV
Replenishment
Do you use Kanbans to trigger material replenishment?
MM1141
INV
Replenishment
How do you determine the number of units replenished by a

single Kanban (i.e., Kanban size) Vs the number of Kanban
cards per item?
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
Is the total number of units (Kanban size times number of

Kanban cards) based on a forecast?
Is replenishment lead time a factor in this determining
Kanban size and number of Kanban cards?
How do you create and print Kanban cards?
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
Replenishment
MM1141
INV
MM0410
INV
MM0410
INV
MM0410
INV
MM0410
INV
MM1148
INV
MM1090
INV
MM0406
INV
MM1148
INV
How do you implement ECN changes for Kanban controlled

items?
How do you cancel Kanban cards?
Is any Kanban replenishment sourced directly from a
supplier?
If yes, then how do you determine which purchasing
document (Purchase Requisition; Purchase Order/ Line
Item) is associated with a given Kanban card?
How do you determine the status of that purchasing
document?
Is any Kanban replenishment sourced from a production
department or line in your facility?
If yes, then are these items manufactured in a Discrete,
Repetitive, or Flow environment?
How do you determine which manufacturing document (work
order, repetitive or flow schedule) is associated with a given
Kanban?
How do you determine the status of that manufacturing
document (released, complete)?
Is any Kanban replenishment sourced from a stockroom or
warehouse within your division?
If yes, then what document is generated to drive that
replenishment?
How do you determine which document is associated with a
given Kanban?
How do you determine the status of that document?
Is any Kanban replenishment sourced from a stockroom or

warehouse in a different division in your company?
Replenishment If yes, then what document is generated to facilitate that
replenishment?
Security
Do you have security requirements on who can enter data
for inventory accuracy?
Security
Do you have security requirements on who can run inventory
accuracy reports?
Will there need to be terminal security for inventory
Security
accuracy?
Do you have security requirements on who can enter data
Security
for inventory accuracy?
Stock
Is inventory transferred between warehouses? plants?
Adjustments
distribution centers?
Warehouse Mgt Is inventory staged prior to being used in production? How is
it done? Is a picklist used?
Other
How do you handle movement activities? Do you provide
paperwork between locations? On-line transactions? Who
does this function?
Other
How long does it take on average to move inventory

between warehouses? Do you keep track of in-transit
inventory?
Page 107

OBM Level I
OBM Level II
OBM Level III
Application
Category
MM0406
INV
Other
Do you separate inventory storage? Are Raw Materials

stored separately? Finished Goods? Does this impact MRP
MM0406
INV
MM0406
INV
Do you use bar coding technology? What type? In what

ways?
Is bar coding a long term objective? What is the timing?
MM0406
INV
Receiving
Policies
Receiving
Policies
Putaway Rules
MM0406
INV
Putaway Rules
Do you currently have put away rules that are used to

suggest an optimal put away location for material when it is
received? If yes, a copy is needed for setup. If no, do you
wish is establish a set of rules?
MM1090
INV
Picking Process Do you pick loose items into an LPN?
MM1090
INV
Picking Process Do you pick whole LPNs
MM1090
INV
MM1090
INV
Picking Process Do you pick multiple LPNs, ex. Pick 5 boxes of 10 each for a
task to pick 50
Picking Process Do you pick from LPNs?
MM1090
INV
Picking Process Do you build larger LPNs?
MM1090
INV
Picking Process Do you view cartonization suggestions?
MM1090
INV
Picking Process What types of pick methodology does your company use?
Cluster, Order, Zone, Bulk, Paper based, Pick and Pass
label picking or User defined?
Shipping (MMS03)
MM1923
INV
Shipping (MMS03)
MM1923
INV
Shipping (MMS03)
MM1923
INV
Shipping (MMS03)
MM1924
INV
Outbound
Logistics
Outbound
Logistics
Outbound
Logistics
Task Loading
Shipping (MMS03)
MM1924
INV
Task Loading
Shipping (MMS03)
MM1924
INV
Task Loading
Shipping (MMS03)
MM1924
INV
Staging
Shipping (MMS03)
MM1924
INV
Loading
After the delivery has been loaded, would your shipping

manager be comfortable with the fork lift driver confirming
the delivery?
Shipping (MMS03)
MM1924
INV
Loading
Do ship materials sequenced for the customer?
Shipping (MMS03)
MM1149
INV
Shipping
After the shipment is confirmed do you send ASNs?
Shipping (MMS03)
MM1149
INV
Shipping
Shipping (MMS03)
MM1149
INV
Shipping
Are there any penalities incurred if the shipments arrive late

to the customer?
Are any items shipped with returnable containers?
Shipping (MMS03)
MM1149
INV
Shipping
Is there a system in place to track returnable containers?
Quality Management (MMS04)
MM1150
INV
How are Obsolete Materials identified?
MM1150
INV
MM1150
INV
MM1198
INV
MM1150
INV
Obsolete
Materials
Obsolete
Materials
Obsolete
Materials
Obsolete
Materials
Scrap
MM1150
INV, WIP
Scrap
How do you manage scrap materials from a work order?
MM1150
INV, WIP
Scrap
Does Cost Accounting need to approve scrap materials?
MM1150
INV
Obsolete
Materials
Do you have inventory that expires or is time sensitive? How

is it currently controlled?
262268036.xls
Does your business require incoming material to fill the

forward pick locations to fill whenever it comes in and stack
the rest in the bulk pick locations?
How are your shipments planned?

Are you currently packing material for different deliveries in
the same LPN?
Do you create deliveries prior to pick release?
Do you load material onto equipment and than accept
another task?
Do you drop material being shipped into a staging lane?
Does your current system have the ability to view pending
tasks by resource?
Are orders consolidated at the staging area?
Are Obsolete or Discrepant materials moved into a

segregated area of the Warehouse?
What is the procedure to write-off Obsolete and Discrepant
materials?
How do you manage scrap materials from the Warehouse?
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OBM Level I
OBM Level II
OBM Level III
Application
Category
MM1150
INV
Issues
Are material shortages an issue for your operation?
MM1198
INV
MM1150
INV
Obsolete
Materials
Policies
Do you have inventory that expires or is time sensitive? How

is it currently controlled?
Do you control inventory by lot status or QC hold codes?
MM1140
INV
How is rejected or out-of-spec inventory handled/controlled?
Warehouse Administration (MMS05)
MM1097
INV
Obsolete
Materials
Manage Items
MM1097
INV
Manage Items
MM1097
INV
Manage Items
MM1097
INV
Manage Items
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM0414
INV
MM0414
INV
MM0414
INV
MM0414
INV
MM0414
INV
MM0414
INV
MM0414
INV
MM0414
INV
MM0414
INV
MM0414
INV
Accuracy
Programs
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Cycle Count
Process
Physical
Inventory
Physical
Inventory
Physical
Inventory
Physical
Inventory
Physical
Inventory
Physical
Inventory
Physical
Inventory
Physical
Inventory
Physical
Inventory
Physical
Inventory
If yes, then when are serial numbers assigned (at receipt, at

shipment)?
Are you able to view all transactions associated with a given
revision, serial number and/or lot?
How do you measure inventory accuracy?
Do you use ABC Classifications? What criteria do you use

to derive ABC values?
Who is responsible for Cycle Counts?
How often do you count all your items in any given inventory
location?
How do you group material to count? Do you group by
inventory location?
Do you do automatic cycle counts for items that show "zero"
on hand?
Do you cycle count while inventory is being transacted for
other business purposes?
Once inventory accuracy problems are identified, how do
you modify procedures that caused the inaccuracy?
Do you allow inventory adjustments independent of cycle
counts and physicals?
Do adjustments need management approval?
Do you need management sign-off for adjustments beyond a
certain dollar value?
What are your Inventory tolerances?
Do you require recounts on out of tolerance parts?
Do you update your procedures once transaction errors that
led to Inventory inaccuracy are identified? Retrain?
Do you shut down production for wall-to-wall physicals?
Do you have a separate Physical Inventory database?
Do you freeze Inventory?
Do you create Inventory tags?
How long does a wall-to-wall physical take?
Do you actually count components in WIP or just value the
location?
Is inventory accuracy a part of group and individual
performance ratings?
Is there an incentive system for maintaining or improving the
inventory accuracy goals?
Page 109
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category
MM0414
INV
MM0414
INV
MM0414
INV
MM0414
INV
MM0414
INV
MM1097
INV
Physical
Inventory
Physical
Inventory
Physical
Inventory
Physical
Inventory
Physical
Inventory
Sales
MM0409
OM, INV,SE
Whse Mgmt
MM1950
INV
Whse Mgmt
MM0409
INV
Whse Mgmt
Do you supply material from one plant/warehouse to

another? How? How is this material accounted for?
How many warehouses are there ?
MM1097
INV
Maintenance
What units of measures do you use?
MM1097
INV
Maintenance
MM1151
INV
MM1151
INV
MM1151
INV
MM1097
INV
Accuracy
Programs
Accuracy
Programs
Accuracy
Programs
Manage Items
What are the conversions you use between units of

measures
How do you audit your inventory accuracy data?
MM1097
INV
Manage Items
MM1097
INV
Reporting
MM1097
INV
Maintenance
MM1097
INV
Maintenance
MM1097
INV
Maintenance
MM1097
INV
Policies
MM1097
INV
Maintenance
MM1097
INV
Maintenance
MM1097
INV
Planning
MM1097
INV
Maintenance
MM0409
INV
MM0409
INV
Warehouse Mgt How do you have warehouses set up? Do you have
consignment warehouses?
Warehouse Mgt Are warehouses location controlled?
MM0409
INV
Warehouse Mgt Are distribution centers used for finished goods?
MM0409
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM1151
INV
MM0414
INV
MM0414
INV
Warehouse Mgt Do you have an inventory locator system? Is it automated or

manually maintained?
Accuracy
Do you have documentation on your current system
Programs
requirements for inventory accuracy?
Cycle Count
Do you have a cycle count program? What procedures are
Process
available?
Cycle Count
What is the count frequency for items based on ABC
Process
ranking?
Cycle Count
What are the daily count volumes by rankiing?
Process
What inventory losses or gain were booked for the last
Reconciliation
physical inventory and cycle count?
Physical
What are your current accuracy levels for physical inventory
Inventory
gains/losses?
When was your last inventory accuracy measurement?

What is the accuracy by inventory location and/ or by ABC
class?
What are the units of measure you use when you order
items?
Are all warehouses the responsibility of the Materials group
(or does Sales own FGI, or Quality Control own increasing
Inspection)?
How efficient would you rate your inventory management

process?
What time intensive inventory accuracy processes need to
be addressed?
How many items do you have and of what types? Raw
materials, packaging, intermediates, finished goods
What is your current naming convention for items? Does the
current code communicate information about the item?
What types of reports are currently used to manage the
inventory function. Give examples
What is the volume for inventory transactions?
What types of inventory transactions are done? Items,
quantities, etc.
In what areas of the business are inventory transactions
performed?
How is inventory controlled? By lot, sublot, location or a
combination of these?
How are lot numbers configured? Random, sequential, date?
If you use multiple units of measures on an item how do you
keep and order the inventory?
Is inventory responsibility segmented by inventory type or by
buyer/planner?
Who updates item master information?
Page 110
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category
MM1151
INV
MM0414
INV
What are your current accuracy levels for cycle count

variances/
What are your inventory tolerances?
MM0414
INV
Cycle Count
Process
Physical
Inventory
Physical
Inventory
MM0414
INV
Physical
Inventory
How do you handle zero quantities or negative balances

during the Physical Inventory process? Empty locations
even though the computer has a value?
MM0414
INV
Physical
Inventory
How do you inventory silos? Bulk storage? Off-site?

Finished Goods, Rejected material, Off-site, Rail Cars or
Totes?
MM0414
INV
Physical
Inventory
Do you use special inventory adjustment codes for physical

inventory? How many? Who is responsible for update?
MM0414
INV
Physical
Inventory
What types of problems are uncovered during the

reconciliation process? Incorrect Item #'s? Un-entered
receipts or shipments? Are the problems itemized by
severity
MM0414
INV
Physical
Inventory
How do you book a reconciled inventory? What types of

presentation occur to upper management? May we have
samples?
MM1151
INV
MM1151
INV
Cycle Count
Process
Cycle Count
Process
Do you have special characteristics in your cycle count

program (i.e., Control Counts for expensive items)?
What types of cycle count procedures are in place? Do
they audit approvals internally? Externally? Have you
been relieved of physical inventories due to your program?
MM1151
INV
Reconciliation
How do you reconcile cycle counts? Do you use the

variance method to book? Total Quantity Replacement?
MM1151
INV
Reporting
MM0414
INV
Reporting
MM0414
INV,GL
Policies
What types of reports originate from cycle counting?

Physical Inventory? May we have samples?
Do you require special output for your Audit firm?
Corporate? May we have samples?
Do you have a financial inventory close process?
MM0414
INV,GL
Other
MM0414
INV,GL
Other
MM0414
INV,GL
Other
MM0414
INV,GL
MM0414
INV,GL
Stock
Adjustments
Other
MM0414
INV,GL
Other
MM0414
INV,GL
Reporting
MM0414
INV,GL
Reporting
MM0414
INV,GL
Reconciliation
MM0414
INV,GL
MM0414
INV,GL
Physical
Inventory
Reporting
MM0414
INV,GL
Planning
MM0414
INV,GL
Issues
MM0414
INV,GL
Receipts
MM0414
INV,GL
Stock
Adjustments
Do you perform multiple counts for each entry with different

counters? Do you compare counts? What happens when
counts do not match? Do you recount? Send different
counters to verify? Auditors?
For
How do you close an accounting period for inventory

accuracy?
How long does it take to close an accounting period for
accuracy?
Is closing an accounting period for inventory accuracy a hard
or soft close?
How are adjustments to closed periods for inventory
accuracy handled?
How do you open an accounting period for inventory
accuracy?
Who performs the tasks associated with opening and closing
an accounting period for inventory accuracy?
Are inventory accuracy reports standard across multiple Sets
of Books?
What account codes are required on inventory accuracy
reports?
What were the inventory swings in dollars for actual
inventory versus accounting book values?
What was the inventory write-off in dollars
What type of information is exchanged with Finance
regarding inventory?
Do you use safety stock to reduce variation between supply
and demand
How is inventory allocated to shipments and production
orders?
What occurs when there is a mismatch between documents
and validated counts?
How do you track inventory movements, receipts, quality
problems? Is the information manually kept or automated?
Page 111

OBM Level I
OBM Level II
OBM Level III
Application
Category
MM0414
INV,GL
Policies
What levels of inventory accuracy are required for

maintaining continuous efficient production? How ere these
levels defined?
MM1097
INV
Maintenance
MM1097
INV
Other
What types of units of measures do you use, volume, mass,

etc?
Do you have a list of specific UOM Types defined? These
are used to classify UOM groups, to measure a particular
physical characteristic. (Ex: volume, mass, length, count.)
MM1097
INV
Other
MM1097
INV
Maintenance
MM1942
INV
MM1942
INV
Employee
Resources
Employee
Resources
Do you have a list of employees who will be performing tasks

on the mobile apps will be required.
Do you have a list of equipment with their attributes to match
the equipment to the task that will be used in the
Warehouse?
MM1950
INV
MM1950
INV
MM1950
INV
MM1950
INV
MM1950
INV
Yard Administration (MMS06)
MM0401
INV
WMS Rules
Engine
WMS Rules
Engine
WMS Rules
Engine
WMS Rules
Engine
WMS Rules
Engine
Shipping
Transportation & Distribution

Planning (MMS07)
MM0382
INV
Shipping

Planning (MMS07)
MM0382
INV
Shipping

Planning (MMS07)
MM0382
INV
Shipping

Planning (MMS07)
MM1943
INV
Shipping

Planning (MMS07)
MM0398
INV
Carriers
Do you have specific business rules for Picking? If so, what

are they.
Do you have specific business rules for putting away
materials? If so, what are they.
Do you have a set of GL accounts that contain on hand
inventory? If so, what are they.
Do you have task type assignment rules? If so, what are
they.
Do you have different label formats for different label types?
If so, what are they.
Do you preload trailers and let the carrier pick it up at a later
time?
How are your shipments being confirmed? Quick ship, LPN
Ship or Dock door ship.
What are the assigned numbers for your dock doors and
staging lanes?
What documents are printed during the Ship confirm
process?
Do you currently setup dock door appointments for your
deliveries?
How far in advance do you call your freight carriers?

Planning (MMS07)
MM0398
INV
Carriers
Who selects the freight carrier, you or your customer?

Planning (MMS07)
MM0399
INV
Carriers

Planning (MMS07)
MM1943
INV
Plan Trips
Do you currently have a report on the freight carriers ontime

performance?
Do you currently have a daily truck loading report?
MM1943
INV
Plan Trips
Explain the trip planning process?
(OP) Operations
(OP) Operations

Planning (MMS07)
Shop Floor Execution
Perform Work Center Operations

WIP
INV, WIP
Rework
Rework
(OP) Operations
INV, WIP
Rework
Who is responsible for rework in Production?

How do you account for scrap due to rework?
Does rework impact standard production capacity? If so - please describe
how.
(OP) Operations
Shop Floor Resource and Scheduling not identified
WIP
Production Type
Do you use Available to Promise for scheduling work in process? Do you

use capacity availability to schedule?
(OP) Operations
WIP
Maintenance
(OP) Operations
WIP
Maintenance
(OP) Operations
WIP
Other
(OP) Operations
WIP
Other
(OP) Operations
WIP
Other
(OP) Operations
WIP
Period Close
(OP) Operations
WIP
Period Close
(OP) Operations
WIP
Period Close
(OP) Operations
WIP
Period Close
(OP) Operations
WIP
Period Close
Do you have a table of all current Units of Measure that are

used by your company? May we have a copy?
Who will be responsible for the maintenance of UOM Types,
UOM's, and UOM conversions? Which users should be
given access to these system setup forms?
How do you maintain your Work In Process data?

How do you audit your Work In Process data?
Which operations/processes do you want to streamline for Work In
Process?
Which operations/processes do you want to eliminate for Work In Process?
Are there any time-intensive Work In Process operations/processes that
How do you close an accounting period for Work In Process?
Is the schedule to close an accounting period for Work In Process
documented?
How long does it take to close an accounting period for Work In Process?
How long should it take to close an accounting period for Work In Process?
262268036.xls
Is closing an accounting period for Work In Process a hard close or a soft

close?
Page 112

OBM Level I
OBM Level II
(OP) Operations
OBM Level III
Application
Category
WIP
Period Close
(OP) Operations
WIP
Period Open
(OP) Operations
WIP
Period Open
(OP) Operations
WIP
Period Open
(OP) Operations
WIP
Period Open
Work In Process?
(OP) Operations
WIP
Period Open/Close
Work In Process?
(OP) Operations
WIP
Period Open/Close
for Work In Process?
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Reporting
What are your Work In Process reporting requirements with respect to

(OP) Operations
WIP
Reporting
What are your Work In Process reporting requirements with respect to

(OP) Operations
WIP
Reporting
What reports do you currently generate to meet your Work In Process

(OP) Operations
WIP
Reporting
Is there any Work In Process reporting requirement that your current set of
(OP) Operations
WIP
Reporting
Are Work In Process reports standard across multiple Sets of Books, for
(OP) Operations
WIP
Reporting
Are Work In Process reports standard across multiple levels within a Set of
(OP) Operations
WIP
Reporting
What account codes and/or descriptions are required on Work In Process

reports?
(OP) Operations
WIP
Reporting
Do you provide a "key" of content/information somewhere on the Work In

Process report?
(OP) Operations
WIP
Reporting
What Work In Process reports are grouped together on a regular basis and
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Reporting
Who performs the tasks associated with updating a Work In Process

(OP) Operations
WIP
Reporting

location printing for Work In Process reports?
(OP) Operations
WIP
Reporting
Do some of these Work In Process reports belong in report sets? Always

being run together?
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Reporting
(OP) Operations
WIP
Security
Do you have security requirements on who can enter data for Work In
Process? (e.g. by company? by cost center?)
(OP) Operations
WIP
Security
Do you have security reports on who can run Work In Process reports? (by
(OP) Operations
WIP
Security
(OP) Operations
WIP
Security
(OP) Operations
WIP
Security

for Work In Process?
(OP) Operations
WIP
Security
created for Work In Process?
(OP) Operations
WIP
Validation
Do you review requirements for validation rules, allowing certain Work In

Process accounts to be valid with only certain other values.
WIP
Non-standard
Workorders
Describe the process for manufacturing rework?
(OP) Operations
Describe the process for storing distribution rework?
INV, WIP
Non-standard
Workorders
Do you repair customer products?
INV, OE, WIP
Non-standard
Workorders
How are adjustments to closed periods for Work In Process handled?

How do you open an accounting period for Work In Process?
Is the schedule to open an accounting period for Work In Process
documented?
How long does it take to open an accounting period for Work In Process?
What business performance statistics do you monitor for Work In Process?
Who receives a copy of the Work In Process reports?

What is the criteria for determining who should receive a copy of any Work
In Process report?
How do you update a Work In Process reports distribution list?
Is the process to update a Work In Process reports distribution list
documented?
How long does it take to update a Work In Process reports distribution list?
How long should it take to update a Work In Process reports distribution list?
Do the separate business units run their own Work In Process reports?
What type of printers do you run Work In Process reports (including checks,
Do you run Work In Process reports for different companies or cost centers?
Will there need to be terminal security for Work In Process?

Do you run security reports on a regular basis for Work In Process?
(OP) Operations
(OP) Operations
262268036.xls

Page 113

OBM Level I
(OP) Operations
(OP) Operations
OBM Level II
OBM Level III

Application
Category

Do you perform product upgrades?
INV, OE, WIP
Non-standard
Workorders
How do you schedule these types of non-standard jobs?
WIP
Non-standard
Workorders
Do you tie non-standard jobs to specific expense accounts?
(OP) Operations
COST, WIP
Non-standard
Workorders
WIP
Non-standard
Workorders
Do you tie non-standard to internal or external accounts for processing?
(OP) Operations
Do you perform tear-down operations?
INV, WIP
Non-standard
Workorders
Where do you source spare parts for non-standard jobs?

Do you allocate material prior to releasing a work order for production ?
(OP) Operations
(OP) Operations
INV, WIP
Non-standard
Workorders
(OP) Operations
INV, WIP
Non-standard
Workorders
(OP) Operations
WIP
Production Type
(OP) Operations
WIP
Production Type
(OP) Operations
NS
Production Type
(OP) Operations
WIP
Production Type
(OP) Operations
INV, PO, WIP
Production Type
(OP) Operations
MRP, WIP
Production Type
(OP) Operations
WIP
Production Type
(OP) Operations
BOM
Production Type
(OP) Operations
BOM, WIP
Production Type
(OP) Operations
COST, WIP
Production Type
(OP) Operations
INV, WIP
Production Type
(OP) Operations
INV, WIP
Production Type
(OP) Operations
WIP
Production Type
Do you use pull tickets for repetitive schedule replenishment?
WIP
Repetitive
Production
Do you keep any components for repetitive production on the production

floor?
Do you manufacture on a repetitive basis?

Do you manufacture discrete work orders?
Do you manufacture both discrete and repetitive on the same line?
Do you build lot size, piece size or both?
Do you do any outside processing?
Do you use lead time offsets for the components and issue to the floor
based on operations scheduling?
Do you use work orders or schedules to control material movement?
Do you use routings and alternate routings?
What are the average number of operations for each routing?
Do you use work orders or schedules to collect actual costs?
Do you use work orders or schedules to record material transactions only?
Is there a work order - part number - customer relationship?
Do you backflush component material?
(OP) Operations
(OP) Operations
INV, WIP
Repetitive
Production
(OP) Operations
WIP
Repetitive
Production
Do you use repetitive count points to collect labor and material through a
repetitive process?
Do you have any "mixed-mode" manufacturing on your production line?
(OP) Operations
WIP
Repetitive
Production
(OP) Operations
WIP
Shopfloor Document
(OP) Operations
WIP
Shopfloor Document
(OP) Operations
WIP
WIP Tracking
(OP) Operations
WIP
WIP Tracking
(OP) Operations
NS
WIP Tracking
(OP) Operations
BOM, WIP
WIP Tracking
(OP) Operations
WIP
WIP Tracking
(OP) Operations
WIP
WIP Tracking
(OP) Operations
WIP
WIP Tracking
(OP) Operations
WIP
WIP Tracking
(OF) Order Fulfillment
Customer Returns
Correct Returned Material

Authorizations
ALL
Validation
Customer Returns
Issue Returned Material

Authorizations
ALL
Other
Customer Returns

Authorizations
INV
RMA
Customer Returns

Authorizations
OM,INV
Inventory
What are the types of documents that you generate?

Do you use custom WIP instructions?
Who records transactions in your system?
Do you process move transactions real-time or periodically?
Do you use a bar-code interface to process move transactions real-time?
What is the average number of component requirements on a work order or
repetitive schedule?
How many work orders do you release each day?
Do you "kit complete" into a finished goods staging area?
Do you track where components are at on the shop floor?
Do you allow partial completions of work orders?
262268036.xls
Do you review requirements for validation rules, allowing certain Customer

Returns accounts to be valid with only certain other values? If so - please
explain how it is done today.
Are there any time-intensive Customer Returns operations/processes that
need to be addressed? If so please elaborate on setup and processing.
Do you have a formal Material Review Board for Returned Goods
Disposition? If so - please describe how the Review Board processes
returns disposition.
Do you have a special subinventory for Returned Goods? If so - please
describe this subinventory and how it is used in return transactions.
Page 114

OBM Level II
OBM Level III
Application
Category
Customer Returns

Authorizations
OM
RMA
Customer Returns

Authorizations
OM
RMA
Customer Returns

Authorizations
INV
RMA Receiving
Do you track lot numbers when product is returned? If so - please describe

the process.
Customer Returns

Authorizations
INV
RMA Receiving
Do you track serial numbers when product is returned? If so - please

describe the process.
Customer Returns

Authorizations
OM
RMA
Do you use Return Material Authorizations? If so - please describe how

they are issued, referenced, and used.
Customer Returns

Authorizations
ALL
Maintenance
Customer Returns

Authorizations
ALL
Maintenance
Customer Returns

Authorizations
OM, INV, AR
Credit
Customer Returns

Authorizations
OM
RMA
Is there a connection between your Return Authorization number and the

original Sales Order Number? If so - please describe the connection and
how it works.
Customer Returns

Authorizations
ALL
Other
Which operations/processes do you want to eliminate for Customer

Returns?
Customer Returns

Authorizations
ALL
Other
Which operations/processes do you want to streamline for Customer

Returns?
Customer Returns

Authorizations
OM
RMA
Customer Returns

Authorizations
OM, INV
RMA
Will you accept obsolete product for return? If so - please describe the
process.
Customer Returns

Authorizations
OM,INV
Inventory
Will you keep obsolete parts to repair Customer returns? If so - where do

you store these parts and how are they used and differentiated from other
stock?

Customer Returns
Customer Returns
Not Identified
Not Identified
INV, OM, SE
INV, OM, SE
Shipping
Receiving
Customer Returns
Not Identified
OM
RMA
Customer Returns
Not Identified
ALL
Security
Customer Returns
Not Identified
OM, AR
RMA
Customer Returns
Not Identified
ALL
Security

Customer Returns
Customer Returns
Not Identified
Not Identified
ALL
INV, OM, SE
Security
Return Shipment
Customer Returns
Not Identified
INV, OM, SE
RMA
Customer Returns
Not Identified
INV, OM, SE
RMA
Do you receive returns to a Repair Center? If so - please describe the

process.
Customer Returns
Not Identified
INV, OM, SE
Receiving
Do you require documentation (ie, Purchase Order or Return Material


Customer Returns
Customer Returns
Not Identified
Not Identified
ALL
INV, OM, SE
Security
Shipping

Customer Returns
Customer Returns
Customer Returns
Customer Returns
Customer Returns
Customer Returns
Not Identified
Not Identified
Not Identified
Not Identified
Not Identified
Not Identified
INV, OM, SE
INV, OM, SE
OM
OM, AR
INV, OM, SE
INV, OM, SE
Return Shipment
Receiving
RMA
RMA
Receiving
Return Shipment

Customer Returns
Customer Returns
Customer Returns
Customer Returns
Not Identified
Not Identified
Not Identified
Not Identified
ALL
INV, OM, SE
OM, AR
OM, AR
Security
Return Shipment
RMA
RMA
Customer Returns
Not Identified
ALL
Security
Please describe how you ship replacement product?

What kind of credit do you offer? (Cash, Goods, etc.)
Who owns the returned product?
Will there need to be terminal security for Customer Returns? if so - how is
it implemented today?
Invoicing and Collection
Maintain Invoices
AR, GL
Invoicing
Are there any other foreign currency issues regarding invoice generation? If
so please categorize the issues and describe them.
Maintain Invoices
Not module specific Other
Are there any time-intensive Invoice Generation operations/processes that

Maintain Invoices
AR, GL
Invoicing
Are there businesses in different GL Set of Books has you will need to
invoice ? If so please list out these business and their differentiating
aspects.
Maintain Invoices
AR
Collections
Do collectors actively call customers on delinquent items? If so please

describe the process and if and how these calls are tracked.
OBM Level I

Do you have return for repair? If so - please describe the process.
Do you have return for replacement? If so - please describe the process.
How do you audit your Customer Returns data?

How do you maintain your Customer Returns data?
If the return is for credit, who is responsible for credit?
Who assigns the "RMA" number?
Are Customer returns sent to one of your plants/warehouse? Or are they

sent to a third party first?
Are items received directly into inventory?
Do you have a standard process for Customer returns? If so - please
describe the process. If not - please describe the major variations.
for Customer Returns? If so - is it current and used?
Do you have returns for credit? If so - please elaborate on the process.
262268036.xls
Do you have security reports on who can run Customer Returns reports?
(by Company, by cost center etc.) If so please elaborate on setup and
processing.
Do you have security requirements on who can enter data for Customer
Returns ? (e.g. by Company? by cost center?) If so please elaborate on
Do you measure returns against original shipments?
Do you receive returns to a 3rd party? if so - please describe the process.
Do you run security reports on a regular basis for Customer Returns? If so how are these reports used?
Do you ship RMA replacement inventory to customers?
Does the return shipment reference the original Sales Order? If so how is
the reference made?
How are items received?
How many Customer returns do expect in an average month?
If applicable, how do you process returns of drop shipment orders?
Is the replacement order a non-revenue shipment?
created for Customer Returns? If so - please describe why?
Page 115

OBM Level I
OBM Level II
OBM Level III
Application
Category
Maintain Invoices
AR, OM
Customers
Do you accept credit card payments for invoices? How do you process
them?
Maintain Invoices
OM,AR
Documents
Do you allow partial payments of invoices? If so - please elaborate on

setup and usage.
Maintain Invoices
AR
Invoicing
Do you assign shipping charges for your invoices? Do you have an

inventory item called 'freight' or 'miscellaneous charge'. If so - please
identify all applicable charges.
Maintain Invoices
AR
Collections
Do you charge finance charges? If so - how do you charge finance

charges?


Maintain Invoices
Maintain Invoices
AR
AR
Collections
customers
Maintain Invoices
AR
Collections


Maintain Invoices
Maintain Invoices
NS
AR
Documents
Collections
Maintain Invoices
AR, GL
Invoicing
Do you do cash requirements forecasting? If so - please describe the

process
Do you do miscellaneous invoicing? Please explain with examples.
Do you forecast cash collection for collectors? If so please describe the
Do you generate pro-forma invoices? If so - please elaborate on setup and
usage. Please provide SASE examples and highlight what information is
required on a pro-forma invoice.
Do you have a separate aging for collectors?
Do you have any subsidiaries that bill customers in a foreign currency? If
so please describe them and the currencies.
Do you have different price schedules dependent on Customer or volumes?
If so please explain how the differences in Customer or volumes translate
to different price schedule. Please provide SASE examples.
Maintain Invoices
AR
Invoicing
Maintain Invoices
Maintain Invoices
Do you have security reports on who can run Invoice Generation reports?
processing.
Maintain Invoices
Do you have security requirements on who can enter data for Invoice
Generation? (e.g. by Company? by cost center?) If so please elaborate on
Maintain Invoices
AR
Invoicing
Do you have standard default line items that you use? If so please describe
these and provide SASE examples.
Maintain Invoices
AR
Collections
Do you monitor your collectors performance? If so what metrics are used to

monitor collections performance?
Maintain Invoices
AR
Invoicing
Do you regularly invoice customers for the same items? If so please

provide SASE examples.
Maintain Invoices
AR
Invoicing
Do you require taxes to be established for use when preparing invoices? If

so please describe how.
Maintain Invoices
Do you review requirements for validation rules, allowing certain Invoice

Generation accounts to be valid with only certain other values. If so please
explain the process.
Maintain Invoices
Do you run security reports on a regular basis for Invoice Generation?

so please elaborate on setup and processing.

for Invoice Generation? If so it current and how is it used?
If
Do you send customers statements? If so please describe the process and

highlight any exceptions.


Maintain Invoices
Maintain Invoices
AR
AR
customers
Collections
Maintain Invoices
AR
Collections
Do you send dunning letters to customers?

Do you send dunning letters to customers? If so - please describe the
process, and provide SASE example of dunning letters.
Maintain Invoices
AR
Invoicing
Do you use standard invoice lines with default pricing and default
accounting information? If so - please provide SASE examples.
Maintain Invoices
OM,AR
Documents
Do you use the invoice as a ship confirmation to the Customer? If so

please explain the process.
Maintain Invoices
OM,AR
Documents
Do you use the invoice as a ship confirmation to the Customer? If so please

Maintain Invoices
AR
Invoicing
Do you validate the tax rate against a Customers Ship To address when
preparing invoices? If so please describe how.
Maintain Invoices
AR
Collections
Do you write off receivable? Is there a specific dollar amount or time frame
used by your Company for write-offs?
Maintain Invoices
ALL
How and when are the financial books closed each month, quarter, and year
Open/Close Periods end?
Maintain Invoices
OM, AR
Credit
Maintain Invoices
OM,AR
Exception Handling
How and who extends credit limits for Customer orders? Is there an
approval process currently?
How and who releases and reviews credit holds for Customer orders?
Maintain Invoices
AR
Invoicing
How are shipping charges calculated? Please describe the process from
the calculation step to applying the charges, and describe any variations in
the process.
Maintain Invoices
AR
Invoicing
How are the revenue, receivable, freight and tax accounts configured for
each invoice type?
Maintain Invoices
Not module specific Maintenance


Maintain Invoices
Maintain Invoices
AR
AR
Invoicing
Collections
Maintain Invoices
AR
Collections
How do you audit your Invoice Generation data?
262268036.xls
How do you calculate your tax charges? What are the rates? Please
describe how you tax - ex. by the city-state of the Customer ship to, by item,
etc. Please provide representative examples.
How do you charge finance charges?
How do you enter/manage a credit amount owed to the Customer by your
Company?
Page 116

OBM Level I
OBM Level II
OBM Level III
Application
Category
Maintain Invoices
AR
Collections
How do you enter/manage a credit amount owed to your Company by the

Customer
Maintain Invoices
OM,AR
Documents
Maintain Invoices
AR
Invoicing


Maintain Invoices
Maintain Invoices
Maintain Invoices
Maintain Invoices
Not module specific

AR, GL
AR
AR
Maintenance
Invoicing
Collections
Invoicing


Maintain Invoices
Maintain Invoices
AR
AR
Invoicing
Invoicing
Maintain Invoices
AR
Invoicing
How do you track sales revenue on invoices? How is it reported?

How frequently do you invoice your customers? To what extent would this
vary?
Maintain Invoices
AR
Invoicing
How many invoice types do you have? Please categorize and describe
them.


Maintain Invoices
Maintain Invoices
Maintain Invoices
Not module specific Peak Statistics

OM
Invoicing
AR
Invoicing
Maintain Invoices
AR
Collections
Maintain Invoices
AR
Collections
Maintain Invoices
Maintain Invoices
AR
How do you interface to your invoice system? If you do interface - please

elaborate on setup and processing, highlighting any exceptions.
How do you keep your tax rate information up to date? Please describe the
update process.
How do you maintain your Invoice Generation data?
How do you maintain/audit your Customer data?
How do you monitor Customer account status?
How do you number your invoices?
How do you receive notice to create/generate an invoice to bill a Customer?
How many invoices do you generate on a peak day?

How many invoices per month?
How often are sales orders invoiced?
How often is a detailed expense statement run and to has is it distributed?
Is the process for tracking actions to collect on delinquent accounts
automated? If so please describe the automation process.
created for Invoice Generation? If so - please elaborate on why
Please describe all the different shipping methods you use, approximate
frequency and identify any coding or abbreviation of each.
Invoicing
Maintain Invoices
AR
Collections
Please describe to what extent terms and conditions of Customer

agreements and/or payment terms change, based upon the status of
Customer accounts?
Maintain Invoices
AR
Invoicing
Please describe to what extent you use free format line items? If you use
free format please provide SASE examples.


Maintain Invoices
Maintain Invoices
AR
AR
Collections
Invoicing


Maintain Invoices
Maintain Invoices
Maintain Invoices
Maintain Invoices
AR
AR
AR
AR
Invoicing
Collections
Collections
Collections
Maintain Invoices
AR
Collections


Maintain Invoices
Maintain Invoices
Maintain Invoices
Maintain Invoices
AR
AR
AR
AR
Invoicing
Collections
Invoicing
Invoicing
Maintain Invoices
AR
Collections
What metrics are used to monitor collections performance?

What paper stock is used to print the invoices?
What remit to address is assigned for your invoices?
What sort of buckets do you use for cash requirements forecasting? (i.e. 30,
60, 90...)
Maintain Invoices
AR
Invoicing
What type of units of measure do you use? Please provide examples and
coding/abbreviation of each.


Maintain Invoices
Maintain Invoices
OM,AR
AR
Documents
Invoicing
Maintain Invoices
AR
Invoicing
Maintain Invoices


Maintain Invoices
Maintain Invoices

AR
customers


Maintain Invoices
Maintain Invoices
AR
AR
Maintain Invoices


Maintain Invoices
Process Adjustments
AR
AR
Invoicing
Payments
Process Adjustments
AR
Collections
Do you create chargebacks (Debit Items) for Customer deductions?

Do you ever adjust receivable? If so - please describe the rationale used to
determine when to adjust.
Process Adjustments
AR
Invoicing
Do you ever use invoice forms and/or the invoice entry process for
transactions other than billing customers? If so - please provide SASE
examples.
Invoicing
Invoicing
To what extent do you run a detailed expense statement periodically and to

has is it distributed?
What are all prerequisites to invoicing?
What are the units of measure you use when you bill customers for
products and/or services?
What are your goals for cash collection and DSO?
What credit information is tracked for each Customer?
What do your aging look like?
What is the process for tracking actions to collect on delinquent accounts?
What items appear on your invoices (inventory? non-inventory?) What
specific information is required to print on an invoice?
When do you send the invoice. With each shipment? Please elaborate on
the processing and any exceptions.
Where and how often are your price schedules maintained?
Where are the invoices printed? How many printers and where are they?
Are you considering changing printers as part of this project? What is the
turnaround time on Pre-printed forms?
Which operations/processes do you want to eliminate for Invoice
Generation?
Which operations/processes do you want to streamline for Invoice
Generation?
Who and how places Customer orders on credit hold?
Who maintains your valid payment terms? Please provide a list that
decodes meanings to abbreviations.
Why are credit memos used?
Will there need to be terminal security for Invoice Generation? If so please
explain why.
Will you need to invoice for the same items from different businesses ?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category

Do you have return rules that initiate credit memos? If so - how are the
return rules maintained, are they up to date, and how are they used?
Process Adjustments
AR
Credit
Process Adjustments
AR
Collections


Process Adjustments
Process Adjustments
AR
AR
Invoicing
Invoicing


Process Adjustments
Process Adjustments
AR
AR
Invoicing
Invoicing
Process Adjustments
AR
Invoicing


Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
AR
AR
AR
AR
AR
Open/Close Periods
Invoicing
Invoicing
Invoicing
Invoicing
Process Adjustments
AR
Collections
How are Customer Account Credit Memos accounted for?

How are Customer Account Credit Memos used?
Company?
Process Adjustments
AR
Collections

Company?


Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
AR
OM, INV,AR
AR
AR
Collections
Credit
Payments
Payments
Process Adjustments
AR
Collections


Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
Process Adjustments
AR
OM, AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
AR
Credit
Credit
Invoicing
Payments
Payments
Invoicing
Invoicing
Invoicing
Invoicing
Invoicing
Invoicing
Invoicing
Process Adjustments
OM, INV,AR
Credit
Process Remittances
AR
Invoicing
Process Remittances
AR
Payments
Process Remittances
AR
Payments


Process Remittances
Process Remittances

AR
Collections
Process Remittances


Process Remittances
Process Remittances
Process Remittances

AR
Payments
AR
Payments
Process Remittances
Process Remittances
AR
Collections
Process Remittances
AR
Payments
Process Remittances
AR
Invoicing
Process Remittances
AR
Payments
Do you use lock boxes? If so please describe how may lock boxes are in
use and describe your process.
Process Remittances
AR
Payments
Do you use more than one bank account and/or cash account? If so please identify them.
Process Remittances
AR
Invoicing
Do you limit the amounts when adjusting receivable? If so - how are

amounts limited and why?
Do you process any adjustments other than debit or credit memos? Please
explain.
Do you use Customer Account Credit Memos?
Do you use Customer Account Credit Memos? If so - please describe how
they are used and processed.
Do you use Debit Memos?
Do you use Debit Memos? If so please describe why and how they are
used.
How do you enter/manage a credit amount owed to your Company by the

Customer
How does the credit department get the return goods information?
How often do you adjust payments?
How often do you reverse payments?
If you do adjust receivable - please describe the steps taken, items
documented, and processing that occurs?
Is a hard copy credit memo issued? If so - please describe how it is used.
Is Accounts Receivable responsible for return credit?
What are the specific items that appear on Debit Memos?
What are your policies and procedures about adjusting payments?
What are your policies and procedures about reversing payments?
What items appear on Customer Account Credit Memos?
What items appear on Debit Memos?
What specific items appear on Customer Account Credit Memos?
Will credit memos be issued automatically upon return, or will you have
special procedures for credit memos?
Do you enter invoices in batches? If so - please describe the batch process.
Do you enter your payments in batches? If so please describe the process.
Do you have customers who pay other customers invoices? If so - please
describe the process and how you store this Customer relationship.
for Customer Payment ? If so - it is current and how is it used.
Do you have multiple "remit to's"?
Do you have security reports on who can run Customer Payment reports?
processing.
Do you have security requirements on who can enter data for Customer
Payment ? (e.g. by Company? by cost center?) If so please elaborate on
Do you receive non-Customer related payments?
Do you review requirements for validation rules, allowing certain Customer
Payment accounts to be valid with only certain other values. If so please
elaborate on setup and processing.
Do you send customers statements? If so - please describe the process.
Do you use batch control counts and amounts? If so please describe the
process.
Do you use batch controls, such as counts and amounts? If so - please
describe how these controls are used, checked, and verified.
How are batch invoices defined? What criteria are used to batch invoices?
262268036.xls
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OBM Level II
OBM Level III
Application
Category


Process Remittances
Process Remittances
AR
AR
Collections
Payments


Process Remittances
Process Remittances
Process Remittances
Process Remittances
Process Remittances
Process Remittances
AR
AR
AR
AR
AR
AR
Payments
Maintenance
Payments
Payments
Maintenance
Payments
How are multiple "remit to's" determined for a Customer?

How are non-Customer related payments accounted for?
How are payment batches identified? What criteria are used to batch
payments?


Process Remittances
Process Remittances
Process Remittances
Process Remittances
Process Remittances
Process Remittances
AR
AR
AR
AR
AR
AR
Payments
Payments
Payments
Payments
Payments
Payments
Process Remittances
Process Remittances
AR


Process Remittances
Process Remittances

AR
Payments
Process Remittances
AR
Payments
Process Remittances
AR
Payments
Process Remittances
AR
Collections


Process Remittances
Process Remittances
AR
AR
Collections
Payments
Process Remittances

Order Entry and Scheduling

Enter Orders
Enter Orders
OM
OM
Order Taking
Order Taking
Enter Orders
OM,INV
Order Taking
Enter Orders
OM,AR
Order Taking
Do you do check Customer credit prior to entering an order? If so please

Enter Orders
OM
Order Taking
Do you enter orders while the Customer is on the phone? If so please

describe what information is captured on the phone and any follow-up
steps.
Enter Orders
OM,INV
Order Taking
Enter Orders
OM, AR, GL
Sales
Enter Orders
ALL
Security
Enter Orders
ALL
Security
Enter Orders
ALL
Security
Do you have security requirements on who can enter data for Order
Placement? (e.g. by Company? by cost center?) If so please elaborate on
Enter Orders
OM
Order Taking
Do you process drop ship orders - where a third party supplier is delivering
product you sold to your Customer on your sales order?
Enter Orders
OM,AR
Order Taking
Do you require hard copy of the Customer purchase order prior to order
entry? If so please elaborate on setup and processing.
Enter Orders
NS
Order Taking
Do you require hard copy of the international Customer PO prior to order

entry? If so please elaborate on setup and processing.
OBM Level I
Collections
How do you audit your Customer Payment data?

How do you handle payments from unknown sources?
How do you handle payments without remittance information?
How do you maintain your Customer Payment data?
How do you receive and input payments?
How do your customers generally pay invoices? Single check -- single
invoice; single check -- multiple invoices; multiple checks -- multiple
invoices. Please describe the process and any exceptions.
How is cash applied?
How is the accounts receivable mail processed for payments?
How many checks are returned by the bank in a period?
How many lockboxes do you use?
How many payments do you receive in a month?
created for Customer Payment ? If so - please elaborate on the process.
Please list any time-intensive Customer Payment operations/processes
To what extent do you run security reports on a regular basis for Customer
Payment ?
What are the reasons for checks being returned by the bank?
Which operations/processes do you want to eliminate for Customer
Payment ?
Which operations/processes do you want to streamline for Customer
Payment ?
Who applies cash?
Will there need to be terminal security for Customer Payment? If so please
describe how it is implemented today?
Are orders taken by one business unit which are then shipped from another
business unit?
Are your order takers assigned to a specific order type?
Do you check Available to Promise prior to quoting ship date? If so please
elaborate on how you meet requested date by setup and processing.
Do you give the Customer a ship date while on the phone? If so please
Do you have customers who order for other customers? Please explain the
process and any exceptions.
for Order Placement? If so - is it current and how is it used.
Do you have security reports on who can run Order Placement reports? (by
Company, by cost center etc.) If so please describe how they are used.
262268036.xls
Enter Orders
ALL
Validation
Do you review requirements for validation rules, allowing certain Order

Placement accounts to be valid with only certain other values. If so please
Enter Orders
OM,AR
Order Taking
Do you take orders only from approved customers? If so please elaborate

on setup and processing.
Enter Orders
OM
Order Taking
Do you tell the Customer the freight and tax amount while on the phone?
Please elaborate on the information sources, the information exchanged,
and any need for follow-up.
Enter Orders
OM
Order Taking
Do you tell the Customer the price of the order while on the phone? Please
elaborate on the information sources, the information exchanged, and any
need for follow-up.
Enter Orders
NS
Order Taking
Do you track quotation success/failure rates? If so - please elaborate on

setup and usage.
Page 119

OBM Level I
OBM Level II
OBM Level III
Application
Category


Enter Orders
Enter Orders
Enter Orders
Enter Orders
Enter Orders
Enter Orders
OM
ALL
OM
OM, AR, GL
OM, AR, GL
ALL
Order Taking
Maintenance
Order Taking
Sales
Sales
Maintenance


Enter Orders
Enter Orders
Enter Orders
Enter Orders
Enter Orders
OM
OM
OM
OM
OM
Order Taking
Peak Statistics
Order Taking
Peak Statistics
Peak Statistics
Enter Orders
OM
Order Taking
How many backorders do you process on a peak day?

How many of your locations take Orders?
How many orders do you enter on a peak day?
How many orders do you pick release on a peak day?
If any, what percentage of sales order lines are sourced internally? Sourced
externally?
Enter Orders
OM
Order Taking
If applicable, what subset of your Customer base do you drop ship to?
What percentage of sales orders are drop shipped?
Enter Orders
ALL
Security
created for Order Placement? If so please elaborate why.
Enter Orders
OM, AR, GL
Sales
Please list all time-intensive Order Placement operations/processes that

Enter Orders
OM,INV
Order Taking
Enter Orders
OM
Order Taking


Enter Orders
Enter Orders
Enter Orders
Enter Orders
ALL
OM, AR, GL
OM
NS
Security
Sales
Peak Statistics
Order Taking
Enter Orders
OM
Order Taking
Enter Orders
OM, AR, GL
Sales
Enter Orders
OM, AR, GL
Sales


Enter Orders
Import Orders
Import Orders
Import Orders
ALL
OM, AR, GL
OM, EDI
OM, EDI
Security
Sales
Sales
Sales


Import Orders
Import Orders
OM, AR, GL
OM, AR, GL
Sales
Sales
Import Orders
OM, AR, GL
Sales


Import Orders
Import Orders
Import Orders
Import Orders
Import Orders
Import Orders
OM, AR, GL
OM, AR, GL
OM, EDI
OM, EDI
OM, EDI
OM, EDI
Sales
Sales
Sales
Sales
Sales
Sales
Manage customers
OM,AR
customers
Please describe to what extent you enter orders in batches?

What EDI format do you use?
What interfaces will be used for orders?
What transactions do you process?
What types of orders do you import?
Do terms and conditions of Customer agreements and/or payment terms
Manage customers
OM,AR
customers
Do you add Customer locations at order entry? How often and who enters
the additional locations?
Manage customers
OM, AR, GL
customers
Manage customers
OM,AR
customers
Manage customers
OM,AR
customers
Do you automatically number new customers as they are created? If so

please describe the process and highlight any exceptions.
Manage customers
AR
customers
Do you create reciprocal Customer relationships whenever you create a

relationship between customers for tracking purposes? If so please
describe the process and highlight any exceptions.
Do you use a Quotation system? If so please elaborate on setup and

processing.
How do you audit your Order Placement data?
How do you convert quotes to orders?
How do you handle orders from unknown customers?
How do you handle orders without shipment information?
How do you maintain your Order Placement data?
How is a backorder placed? Please elaborate on setup and processing.
To what extent do you attempt to promise a time component for populating

Date Requested information when entering sales order lines for shipment?
To what extent do you capture demand class information for sales orders?
To what extent do you run security reports on a regular basis for Order
Placement?
What are your policies and procedures about adjusting orders?
What is the average number of lines per order per day?
What is your procedure for currency conversion?
When is an order considered a committed order? (i.e. at order entry,
booking, when ship date promised)
Which operations/processes do you want to eliminate for Order Placement?
Which operations/processes do you want to streamline for Order
Placement?
Will there need to be terminal security for Order Placement? If so please
describe how it is implemented today.
Do you batch import sales orders? If so please explain the process.
Do you do conversions for data?
Do you import orders for sales?
Do you use batch controls, such as counts and amounts? If so please
explain how these controls are used and highlight any exceptions.
How are batch orders defined?
If applicable, to what extent do you use the Customers part number during
a batch order import process?
If applicable, what information do you import on Customer orders? What
information needs to be changed?
Do you add customers at order entry? If so what information is entered?

Do you automatically number Customer business purposes as they are
created? If so please describe the process and highlight any exceptions.
262268036.xls
Do you ever pick product destined to a different Customer, ship it to a higher

priority Customer, and backorder the previous Customer? If so - please
describe how this process works - please highlight any pertinent flags,
statuses, etc.
Manage customers
OM
Backorders
Manage customers
OM
Backorders
Do you generate separate pick lists for backordered product? If so please

Manage customers
OM
Backorders
Do you generate separate pick lists for backordered product? If so - please

describe how this process works - please highlight any pertinent flags,
statuses, etc.
Manage customers
OM,AR
customers
Do you have a central registry of customers which supports more than one
business?
Page 120

OBM Level I
OBM Level II
OBM Level III
Application
Category

business?
Manage customers
OM,AR
Customer
Information
Manage customers
AR
Customer
Information
business? If so please describe pertinent differentiating aspects of the
registry
Manage customers
OM,AR
customers
Do you have a prospect system separate from the receivable customers? If

so - please describe how it is used.
Manage customers
OM,AR
customers
Do you have multiple "remit to's"? If so please describe the reasons and
highlight any exceptions.
Manage customers
OM,AR
customers
Do you have the same customers repeated multiple times in the data files
or the same Customer for different operating units?
Manage customers
OM,AR
customers
Do you provide discount payment terms? If so please list and decode

abbreviations to meanings.
Manage customers
OM,AR
customers
Do you provide split term payment terms? If so please list and decode
abbreviations to meanings.
Manage customers
AR
customers
Do you track and record relationships between customers e.g. franchises,

subsidiaries etc.? If so please describe the process and highlight any
exceptions.
Manage customers
OM, AR
customers
Do you use Customer agreements/contracts to manage specific discounts?

If so please list and decode abbreviations to meanings.
Manage customers
OM, AR
customers
Manage customers
OM, AR
customers
Manage customers
OM, AR
customers
Do you use Customer agreements/contracts to manage specific price lists?

If so please list and decode abbreviations to meanings.
Manage customers
OM,AR
customers
How are multiple "remit to's" determined for each Customer? If so please
describe the process and highlight any exceptions.


Manage customers
Manage customers
OM,AR
OM,AR
Sales
customers


Manage customers
Manage customers
Manage customers
Manage customers
Manage customers
Manage customers
OM,AR
OM,AR
OM,AR
OM
OM,AR
OM,AR
customers
customers
customers
Backorders
customers
customers


Manage customers
Manage customers
OM,AR
OM,AR
Sales
customers


Manage customers
Manage customers
Manage customers
OM,AR
OM,AR
OM,AR
customers
Documents
customers
Manage customers
OM, AR, GL
customers


Manage customers
Manage customers
OM,AR
OM,AR
Customer
Information
customers


Manage customers
Manage customers
Manage customers
Manage customers
Manage customers
OM,AR
OM
OM,AR
AR
OM,AR
Customer
Information
Backorders
customers
customers
customers


Manage customers
Manage customers
OM,AR
OM,AR
Customer
Information
customers
Manage customers
AR
customers
Manage Orders
OM
Other
Are there any time-intensive Order Fulfillment operations/processes that

Order Taking
Do you perform Available to Promise inquiries against multiple supply

sources for the purposes of meeting sales order demand planning needs?
If so please describe the process.
Do you use Customer agreements/contracts to manage specific invoicing

policies? If so please list and decode abbreviations to meanings.
Do you use Customer agreements/contracts to manage specific payment
terms? If so please list and decode abbreviations to meanings.
Manage Orders
OM
How do you default your sales person information onto a sales order?
Could you default this information from the bill-to and/or ship-to locations
you define for a Customer?
How do you group your customers for credit limits/credit checks?
How do you group your customers for interest charges for late payments?
How do you group your customers for payment rules?
How do you group your customers for statements?
How do you handle shipment of backorders?
How do you maintain/audit your Customer data?
How do you receive notice to create/generate a Customer order?
How do you store and maintain the relationship between salespeople and
customers?
How do you track Customer contact people?
How do you track customers with different or multiple bill-to and ship-to
addresses?
How many "bill-tos" do you maintain for each Customer?
How many customers do you have?
How often and who makes changes to Customer records? Is there any
authorization needed?
To what extent can this information be changed and updated at the time of
order entry?
What credit information is tracked for each Customer?
What Customer information do you default and at what level? (Ex. payment
terms, shipping, tax may default differently at the Customer header vs. bill to
and ship to.)
What percentage of orders have backordered lines?
What type(s) of customers do you have?
Who has access to your Customer database?
Who maintains Customer information?
Who maintains your Customer information?
Will customers of different businesses be supplied with the same items ?

for Order Fulfillment? Please describe if it is current and how it is used.
262268036.xls
Manage Orders
ALL
Security
Manage Orders
ALL
Security
Do you have security reports on who can run Order Fulfillment reports? (by
Company, by cost center etc.) If so please elaborate on setup and
processing.
Manage Orders
ALL
Security
Do you have security requirements on who can enter data for Order
Fulfillment? (e.g. by Company? by cost center?) If so please elaborate on
Page 121

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manage Orders
OM
Order Taking
Do you inquire against sales orders? If so please describe the process and
various methods used, query criteria etc?
Manage Orders
OM
Order Taking
Do you measure re-schedules? If so please elaborate on setup and

processing.
Manage Orders
OM
Exception Handling
Do you obsolete items that currently have open orders? If so - please

Manage Orders
OM
Order Taking
Do you promise orders based on a master schedule plan? If so please

Manage Orders
ALL
Security
Do you run security reports on a regular basis for Order Fulfillment? If so

please elaborate on setup and processing.
Manage Orders
OM
Order Taking
Do you send order acknowledgments? If so please elaborate on setup and

processing.
Manage Orders
OM,INV
Order Taking
Do you ship from multiple locations? If so please elaborate on setup and

processing.
Manage Orders
OM
Order Taking
Do you track requested to actual ship dates by product? If so please

Do you use purchase order number of purchase requisition information as
part of your query? If so please describe the process.
Manage Orders
OM
Order Taking


Manage Orders
Manage Orders
OM
OM
RFP
Maintenance


Manage Orders
Manage Orders
OM
OM
Exception Handling
Maintenance
Manage Orders
OM
RFP
How do you maintain your Order Fulfillment data?

How does your Company monitor customers or Customer types in the RFP
process?
Manage Orders
OM
RFP
How does your Company monitor industries and market sectors in the RFP
process?
Manage Orders
OM
RFP
How does your Company monitor Proposal Cost Recovery in the RFP
process?
Manage Orders
OM
RFP


Manage Orders
Manage Orders
Manage Orders
Manage Orders
Manage Orders
OM
OM, AR, GL
OM, AR, GL
OM, AR, GL
OM, AR, GL
Order Taking
Sales
Sales
Sales
Sales


Manage Orders
Manage Orders
Manage Orders
Manage Orders
OM
OM
OM, AR, GL
OM, AR, GL
Order Taking
Exception Handling
Sales
Sales
Manage Orders
OM
Other


Manage Orders
Manage Orders
Manage Orders
Manage Orders
OM
OM
OM
OM
Other
Exception Handling
Exception Handling
Exception Handling
Manage Orders
ALL
Security


Manage Products and Pricing

OM,SE, INV
OM
Manage Items
Order Pricing
OM
Order Pricing
OM,SE, INV
Product Types
Do customers order products by lot or serial no.? If so please elaborate on

OM,SE, INV
Product Types
Do customers order products by revision level? If so please elaborate on




OM,SE, INV
OM,SE, INV
Product Types
Manage Items
OM
Order Pricing

Do you combine discounting conditions? If so please elaborate on setup
and processing.
OM
Order Pricing
Do you compute the average selling price of a product on a regular basis?

If so please describe how the setup and process works.



OM, AR
OM
Pricing
Formulas
OM
Order Pricing
Do you define a formula to create a price relation?

Do you discount by Customer class? If so please elaborate on setup and
processing.
OM
Order Pricing
Do you discount by Customer or Customer site? If so - please describe

setup and process.
OM
Order Pricing
Do you discount by order type? If so please elaborate on setup and

processing.
Does your Company respond to Request for Proposals (RFPs) to obtain

work? If so - please describe how this process works - please highlight any
pertinent flags, statuses, etc.
How do you audit your Order Fulfillment data?
How do you handle the open orders if there is an engineering change?
How does your Company monitor the Win/Loss rate in the RFP process?
262268036.xls
How is the shipping location determined? (i.e. by geography or product

availability?
How many orders are canceled in a month?
How many orders do you receive in a month?
How often do you adjust orders?
How often do you cancel orders?
If applicable - how do you track discrepancies between Suppliers drop ships
to customers and the customers original purchase order to you?
Under what circumstances do you hold a booked order?
What are the reasons for canceled orders?
What are your policies and procedures about canceling orders?
Which operations/processes do you want to eliminate for Order Fulfillment?
Which operations/processes do you want to streamline for Order
Fulfillment?
Who is responsible for putting orders on hold?
Who is responsible for removing order holds?
Who is responsible for resolving credit issues with order holds?
Will there need to be terminal security for Order Fulfillment? If so please
Are you able to view all transactions associated with a given revision, serial
number and/or lot?
Can price list be overridden at time of order entry?
Do customers have multiple price lists? Do you use best price pricing?
Do customers reference their part numbers or yours? How and when are
Customer part numbers referenced?
Do you create additional price lists in your business or customers? If so how

many and how often?
Page 122

OBM Level I
OBM Level II
OBM Level III
Application
Category
OM
Order Pricing
OM
Order Pricing
Do you discount by product/product line or product category?

Do you discount by purchase order number? If so please elaborate on
OM
Order Pricing
OM
Order Pricing
OM
Formulas



OM
OM,SE, INV
Discounting
Manage Items
OM,INV
Product Types

Do you have a material catalogue? If so please elaborate on setup and
processing.
OM
Order Pricing
Do you have any items on a price list other than standard items? ie: service,
warranty, packaging, etc?
OM
Order Pricing
Do you have default price lists? If so please describe the setup and
processing.
OM
Order Pricing
Do you have GSA contracts that limit your commercial pricing? If so please
describe the setup and processing.
OM
Order Pricing
Do you have rules based pricing? (e.g. such as a matrix for computer
product and CPU model) If so please describe how the setup and process
works and provide an example.
OM
Order Pricing
Do you have total order discounts? If so please elaborate on setup and

processing.



OM
OM
Order Pricing
Formulas
OM,INV
Product Types
Do you price using formula based pricing? Please explain.

Do you sell expiration dated material? If so please elaborate on setup and
processing.
OM,INV
Product Types
Do you sell multiple units of measure for a single product? If so please




OM
OM,SE, INV
Order Pricing
Manage Items
OM, AR
Order Pricing

Do you use charge codes for orders or shipping that need to be added on
the Customer order?
OM,INV
Product Types
Do you use container items (items that contain other items)? If so please
elaborate on setup and usage.
OM, AR, GL, INV
Manage Items
Do you use decimal quantities for units or items? Do you allow returns or
orders in decimal quantities?
OM,INV
Product Types
Do you use load items (items that are loaded into a container)? If so please
elaborate on setup and usage.
OM
Discounting
OM
Order Pricing
OM, AR
Sales



OM
OM
Sales
Order Pricing



AR, GL
OM
OM,INV
Invoicing
Order Pricing
Product Types



OM, AR
OM
Order Pricing
Discounting
OM,SE, INV
Manage Items



OM,SE, INV
OM, AR, GL, INV
OM
Product Types
Manage Items
Order Pricing
OM
Order Pricing
What default information do you use for price lists?
What types of discounts do you use? Please provide a list of major
categories and SASE examples.
OM, AR
Security
Who has access to update or add pricing item to the price list? How often
and when are changes made to the price list?



Not Identified
OM, AR
OM,SE,INV, ATP
Order Pricing
ATP
Not Identified
OM,SE,INV, ATP
ATP
Do you need to reserve items globally?

Do you reserve items from other than the defaulted warehouse? Do you
need to view other warehouses?
Not Identified
OM,SE,INV
ATP
How do you reserve item(s) for customers and orders? Please explain in
detail.
Do you discount by quantity? If so - please describe setup and process.

Do you discount in percent or dollar amounts? Do they vary per order?
Do you dynamically calculate the price based on a single or complex
formula? Please provide details on setup and calculation?
Do you give total order price breaks? If so are they for all items or selected?
Do you maintain inter-company price lists? If so please elaborate on setup

and processing.
Do you tie currency code to price lists? Please explain and how many?
Do you use price breaks by weight, volume, order quantity, or order value?
Do you use pricing formulas? Please explain how they are calculated?
Do you use standard item codes with default pricing and default accounting
information? If so please elaborate on setup and the defaulting processes.
262268036.xls
Does your sales force have remote access to sales history, orders, and
returns? Do you r customers have access to the same?
How do you attach customers to price lists?
How do you link the specific products/services that you sell, with general
ledger accounts at Invoice Entry?
How many active price lists do you have?
How many valid order products do you have?
How will you default tax codes and tax groups to orders and control override
ability?
If so how are your price breaks used and applied?
If yes, then when are serial numbers assigned (at receipt, at shipment)?
Is there a cross reference to the customer part number? If so please
elaborate on setup and processing. If not - is there a manual cross
reference? If so please elaborate on setup and processing.
Will you be obtaining prices from sources external to Oracle Pricing via API
connected to your custom code? Please elaborate in detail.
Page 123

OBM Level I
OBM Level II
OBM Level III
Application
Category


Setup Order Process

Setup Order Process
Setup Order Process
Setup Order Process
Setup Order Process
OM
OM, SE
OM, SE
OM, INV
OM, SE
Order Types
Transportation
Transportation
Transportation
Transportation
Setup Order Process
All
Other

Are there any automatic holds, authorizations, or approvals that must
occur? If so please provide a current list of holds, authorizations, or
approvals by order type.
Are they Based on transportation availability?
Are they based on Customer due date?
Are they based on inventory needs at your regional sites?
Are they based on shipment to regional areas?
Do you have any triggers or actions in your current system that would
require customizations? Please explain in detail.
Do you have custom international shipping documents? If so - please
elaborate on setup and usage. Please provide SASE examples and identify
what information is required on international shipping documents.
Setup Order Process
OM,SE,INV
Documents
Do you have sales representatives? How many? Please describe the
assignment, storage, and maintenance process of sales representatives.
Setup Order Process
OM,AR
Sales
Setup Order Process
OM
Order Types
Do you have specific procedures for the taking of each type of order? If so
please provide a current procedures documents.
Do you maintain mandatory and/or optional reviews in your orders cycle for
credit risk, legal compliance, and/or other approvals? If so please identify
all reviews, possible outcomes, and cycles where they exist.
Setup Order Process
OM, WF
Sales
Setup Order Process
OM, INV
Transportation


Setup Order Process

Setup Order Process
Setup Order Process
OM,SE
OM, INV
OM, SE
Transportation
Transportation
Transportation
Setup Order Process
OM
Order Types
Do you need volume and weight information when tendering a load?

Do you plan production based on Departures?
Do you take international orders? If so please elaborate on setup and
processing.
Setup Order Process
OM, AR
Sales
Do you track non-revenue sales credits? If so - how does this process work
and highlight any exceptions.


Setup Order Process

Setup Order Process
OM,AR
OM,SE
Sales
Transportation
Setup Order Process
OM
Order Types


Setup Order Process

Setup Order Process
OM, SE
OM, INV
Order Taking
Transportation


Setup Order Process

Setup Order Process
OM, INV
OM, INV
Transportation
Transportation
Setup Order Process
OM, INV
Transportation


Setup Order Process

Setup Order Process
Setup Order Process
Setup Order Process
Setup Order Process
Setup Order Process
OM, INV
OM,AR
OM,AR
OM, SE
OM, INV
OM, SE
Transportation
Sales
Sales
Transportation
Transportation
Departure Planning


Setup Order Process

Setup Order Process
Setup Order Process
OM,AR
OM, INV
OM
Sales
Transportation
Order Types
Setup Order Process
OM, SE
Departure Planning
Setup Order Process
OM, SE
Departure Planning
If applicable, how do sequence vehicle load ordering for lines within a

delivery?
Setup Order Process
OM, SE
Departure Planning
If applicable, how do you assign scheduled shipment lines to planned

departures?
Setup Order Process
OM, SE
Departure Planning
If applicable, how do you estimate the numbers of containers required for

shipment?


Setup Order Process

Setup Order Process
OM, SE
OM, SE
Departure Planning
Departure Planning


Setup Order Process

Setup Order Process
OM, WF
OM, SE
Sales
Transportation


Setup Order Process

Setup Order Process
OM
OM
Order Types
Order Types
Setup Order Process
ALL
Security
Is your order volume steady or seasonal? Please explain why.

created for Order Fulfillment? If so please explain why.
Setup Order Process
OM, WF
Sales
Please identify any sales order cycle that involves product shipment?
Please highlight any exceptions.
Setup Order Process
OM, SE
Departure Planning
To what extent do you plan shipment departures - where a departure

consists of delivery lines that are scheduled to be shipped in a specific
vehicle on a specific date and time?
Do you manage international shipments or does your carrier provide that

service?
Do you need a Transportation Calendar by Customer, by supplier, by carrier?
262268036.xls
Do you track Sales Territory Information? If so please explain how this

process works.
Do you use a Shipping Calendar or Carrier Calendar?
Do you use blanket orders? If so please elaborate on setup and processing.
Do you use order notes for customers or Customer service? Please explain
and give examples.
Do you wish to receive quotes for loads via the Internet?
Do you wish to record freight charges onto the Sales Orders at the time of
shipment?
Do you wish to tender a load with a carrier via the Internet?
Does the Transportation Plan effect available to promise dates to
customers?
Does the Transportation Plan include Sales Order Shipments and Service
Repairs and RMA shipments?
How do you assign commissions?
How do you breakup territory for sales?
How do you generate shipping schedules?
How do you manage your carriers?
How do you sequence deliveries within a departure?
How is Sales Territory Information for tracking purposes derived? (i.e.
Customer, salesperson etc.)
How is the Transportation Plan communicated internally?
How may shipments per month?
If applicable, could one departure have several Customer destinations?
If applicable, how do you factor in vehicle capacity information into your

departure planning?
If applicable, how do you schedule vehicle departures?
If your sales order cycle involves product shipment, how do you manage
partial shipments and resulting backorders?
Is a delivery schedule integral with your current business software?
Is there a different paper trail for each order type? If so please describe the
paper trail and audit purpose, by order type.
Page 124

OBM Level I
OBM Level II
OBM Level III
Application
Category

To what extent do you use delivery based shipping - where a delivery
consists of a set of delivery lines that are scheduled to be shipped to a
Customers ship to location in a specific vehicle on a specific date and time?
Setup Order Process
OM
Delivery Planning


Setup Order Process

Setup Order Process
Setup Order Process
OM
OM, WF
OM
Exception Handling
Sales
Order Types
Setup Order Process
OM,SE,INV
Documents


Setup Order Process

Setup Order Process
Setup Order Process
OM
OM
OM
Order Types
Order Types
Order Types
Order Specification and

Configuration Setup
Generate Order
Specification/Configuration to Bas
OM, BOM,WIP
Product Types

Configuration Setup
Not Identified
OM
Product Types

Configuration Setup
Review and Resolve Exceptions
OM,INV
Product Types

Configuration Setup
Review and Resolve Exceptions
OM,INV
Product Types
Who and how do you review or resolve exceptions or changes on

configured orders?

Configuration Setup
Setup Order Specification and

Configuration
OM,INV
Product Types
Do you have a special price list for configured products? If so - how does it
differ and please provide a sample.

Configuration Setup

Configuration
OM,INV
Product Types

Configuration Setup

Configuration
OM,INV
Product Types

Configuration Setup

Configuration
OM,INV
Product Types

Configuration Setup

Configuration
OM, BOM,WIP
Product Types
When is a configured order considered a committed order? (i.e. at order

entry, booking, when ship date promised)

Configuration Setup
Specify and Configure Order
OM
Product Types
Do you accept Customer configured sales orders? If so please elaborate

on setup and processing.

Configuration Setup
OM,INV
Product Types

Configuration Setup
OM
Product Types

Configuration Setup
OM
Product Types

Configuration Setup
OM
Product Types
QP
Reports



QP
QP
Price Lists
Price Lists
QP
Reports
QP,AR
Payment Terms



QP
QP
QP, AR
QP, AR
Promotions Dates
Free Goods
Accruals
Accruals
QP
Coupons
How do you account for and process free goods?

How do you manage customer accrual dollars?
How do you pay out customer accrual dollars? How often?
How do you process Coupons? Is there a collection method for these
coupons? Please explain.
QP
Pricing Breaks
How often do you need to change or add the pricing breaks? For a
promotion? Please explain.
QP, AR
Reports
What historical reporting is required for promotions? If so how is this

promotion history captured?



QP
QP
QP
QP
QP
Security
Pricing Attribute
Pricing Breaks
Pricing Modifiers
Pricing Qualifier
QP
Pricing Attribute
Who will maintain the pricing attributes?

Who will maintain the pricing breaks?
Who will maintain the pricing modifiers?
Who will maintain the pricing qualifiers?
Will you have a need to change or add the pricing attributes during a
effective promotion? Please explain.
QP
Pricing Modifiers
Will you have a need to change or add the pricing modifiers during a
QP
Pricing Qualifier
Will you have a need to change or add the pricing qualifiers during a
Setup Order Process
QP
Price Lists
Are there any Oracle CRM applications that will need promotion pricing in
addition to Order Management Pricing? Please explain
What are the factors that can place orders on hold? Please decode and
abbreviations and meanings you may have to a 'holds list'.
What are the milestones of your sales order cycle?
What are the required processing steps for each type of order?
What are the types of documents that you generate? Please provide a
complete, current list, and samples of each.
What are the types of orders that you process? (i.e. goods, services,
returns) Please provide a categorized list of all order types.
What do you like about your current order entry system?
What is the average number lines per order by order type?
Do you promise configured orders based on a master schedule plan? If so
please elaborate on how you meet requested date by setup and processing.
Do you accept configured sales orders? If so please elaborate on setup
and processing.
Do you have a validation process for configured orders?
Do you have constraint or specific rules for configuration orders?

Do you have documentation that is required to accompany the configured
item(s) on the order?
How do you check Available to Promise for configured orders?
Do you give the Customer a ship date while on the phone? If so please
If you process configured orders - do you attempt to reserve new sales
order configurations to existing item master configurations?
If you process configured orders, do you attempt to match a new sales
order configuration to an existing configuration already in your item master?
What percent of all orders are configured?
Are there any type of custom pricing reports you use? If so please elaborate
with examples.
Do you have items that are promotional items only? If so please explain.
Do you use an item hierarchy for the promotional price list ?
Do you use or require pricing reports? If so what type and format do you
use?
Do your payment terms change during a promotion? If so please explain.
Do your promotion dates change during a promotion? If so please explain.
262268036.xls
What type of security is needed for pricing, promotions and discounting?

Who maintains the promotional updates?
Page 125

OBM Level I
OBM Level II
OBM Level III
Application
Category
Setup Order Process
QP
Pricing Attribute
Are there any other pricing attributes that will be used for pricing? Please
explain.


Setup Order Process

Setup Order Process
QP
QP
Coupons
Pricing Modifiers


Setup Order Process

Setup Order Process
Setup Order Process
Setup Order Process
Setup Order Process
QP
QP
QP
QP
QP
Pricing Modifiers
Pricing Modifiers
Pricing Qualifier
Pricing Attribute
Pricing Modifiers
Setup Order Process
QP
Price Lists
Do you create exclusive modifiers?

Do you currently use some form of eligibility qualifiers for pricing?
Do you currently use some form of pricing attributes for pricing?
Do you currently use some form of pricing modifiers for pricing?
Do you define a listing of predefined lookup types and associated values for
pricing?
Setup Order Process
QP
Price Lists
Do you ever add additional item(s) to the promotion while the promotion is
in effect? If so how often and how is it applied for effectively within the
promotion?


Setup Order Process

Setup Order Process
Setup Order Process
QP,AR
QP
QP
Payment Terms
Price Lists
Pricing Breaks
Setup Order Process
QP
Pricing Modifiers
Setup Order Process
QP
Coupons


Setup Order Process

Setup Order Process
QP
QP
Free Goods
Pricing Modifiers
Setup Order Process
QP
Free Goods
Do you offer discounts as well as surcharges for pricing modifiers?

Do you offer free goods? How does your free goods get applied to the order
line?
Setup Order Process
QP
Coupons
Do you offer gift certificates? If so how do you process them on a

promotional order?
Setup Order Process
QP
Pricing Modifiers
Do you offer item upgrades or item replacements for a specific item

ordered? Please Explain.
Setup Order Process
QP
Deals & Accruals
Do you offer multiple deals for the same customer/order? Please explain
and also how this is achieved?


Setup Order Process

Setup Order Process
QP
QP
Pricing Modifiers
Deals & Accruals


Setup Order Process

Setup Order Process
QP
QP
Price Lists
Pricing Breaks


Setup Order Process

Setup Order Process
QP,AR
QP
Payment Terms
Coupons
Setup Order Process
QP
Promotions Dates
How is the coupon validated for discounting a promotion?

How long do your promotions run for? Do your promotions dates overlay
with other promotions?
Setup Order Process
QP
Price Lists
How will the promotion price list be determined? Are there any exceptions to
the rules applied here?
Setup Order Process
QP
Price Lists
What currencies will be used for pricing promotions? Are the price lists
setup for this currency now?
Setup Order Process
QP
Price Lists
What event phases need to be mapped for pricing and discounting? Are
there any restrictions? Please explain.
Setup Order Process
QP
Price Lists
What system sourcing will be used for promotion pricing? Please elaborate
if other than Oracle Pricing.
Setup Order Process
QP
Pricing Attribute
Will pricing attribute sourcing rules will be used? Please explain how these
rules apply?
Setup Order Process
QP
Price Lists
Will the pricing/promotions be applicable to the entire organization or to one

operating unit?
Setup Order Process
QP,AR
Deals & Accruals
Setup Order Process
QP
Price Lists
Will you be using N-Dimensional pricing to discount in promotions? Please

explain.
Setup Order Process
QP
Price Lists
Will you need to setup profile classes for customer promotional pricing?
Please explain.
Setup Order Process
QP
Pricing Modifiers
Will you use add promotional goods to a customer order and adjust pricing
when a customer orders specific item(s)?


Setup Order Process

Setup Order Process
Setup Order Process
QP
QP
QP
Pricing Qualifier
Pricing Modifiers
Pricing Qualifier
Setup Order Process
QP
Pricing Qualifier
Will you use multiple modifier types in discounting a customer order?

Will you use order amounts or line volumes for eligibility qualifiers?
Will you use Order Types, Shipment Date, or Line Type as a predefined
eligibility qualifier??
Setup Order Process
QP
Pricing Qualifier
Will you use Payment Term, Freight Term, or Shipping Terms, as a

predefined eligibility qualifier?
Setup Order Process
QP
Pricing Breaks
Will you use price breaks to discount or surcharge price adjustment or

benefit when a customer orders one or more specific item(s)?


Setup Order Process

Setup Order Process
QP
QP
Pricing Qualifier
Will you use specific customers, Bill-To, or Sales Channel as a predefined

eligibility qualifier?
Do you accept coupons on an customer order? If so how much of the

coupon do you apply?
Do you create cascading modifiers?
Do you create eligibility rules for modifiers by assigning list or line level
qualifiers?
Do you have different payment terms that are attached to promotions? If so

please explain.
Do you have separate price lists for promotions? If so how many?
Do you mark discounts exclusive or incompatible to each other?
Do you match effectively dates for promotional discounting? Please explain.
Do you offer a coupon(s) for future pricing discounts when specific item(s)
are ordered?
Do you offer buy one get one type of free goods? If so please explain how
they are applied.
Do you offer other item discounts when specific item(s) are ordered?
Do you use deals for specific or groups of customers in pricing?
Do you use negative promotional pricing? Please explain in detail how this
is used.
Do you use pricing breaks? How do you apply them?
Do you use terms upgrades based on customer items ordered where by
upgrading payments, shipping or freight terms? Please explain?
Will you be creating monetary or non-monetary promotional accruals?
262268036.xls
Will you use customer classes or specific customer groups for eligibility
qualifiers?
Page 126

OBM Level III
Application
Category
(PF) Planning and Forecasting Demand Management
Manage Forecasts
MPS, OM
Collection/Analysis
Manage Forecasts
MPS, OM
Collection/Analysis
Manage Forecasts
INV, MPS, OM
Collection/Analysis
Manage Forecasts
Web Customers
Collection/Analysis
Manage Forecasts
Demand Planning,
OM
Demand Forecast
Manage Forecasts
Demand Planning,
OM
Demand Forecast
Manage Forecasts
Demand Planning,
OM
Collection/Analysis
Manage Forecasts
Demand Planning,
OM
Collection/Analysis
Manage Forecasts
Demand Planning,
OM
Collection/Analysis
Manage Forecasts
Demand Planning,
OM
Collection/Analysis
Manage Forecasts
Demand Planning,
OM
Collection/Analysis
Manage Forecasts
Demand Planning,
OM
Collection/Analysis
Manage Forecasts
Demand Planning,
OM
Collection/Analysis
Do you create forecast reconciliation by generating aggregate forecasts

from detailed forecasts?
Manage Forecasts
Demand Planning,
OM
Collection/Analysis
Do you create forecast reconciliation by generating detailed forecasts from

aggregate forecasts?
Manage Forecasts
Demand Planning,
OM
Demand Forecast
Manage Forecasts
APS, SCP, MPS/MRP Forecast Level
Manage Forecasts
Manage Forecasts
Manage Forecasts
APS, SCP, MPS/MRP Demand Forecast
Do you group demand forecasts for planning or consumption or order

promising purposes?
Manage Forecasts
APS, SCP, MPS/MRP Demand Forecast
Do you separate your demand forecast from the forecast used to drive
production?
Manage Forecasts
How many and on what level for an item do you forecast on a weekly basis?
Monthly basis?
Manage Forecasts
APS, SCP, MPS/MRP Maintenance
What is the forecast system processing time during the peak forecast
period?
Manage Forecasts
APS, Demand
Planning, SCP,
MPS/MRP
Maintenance
Manage Forecasts
MPS
Maintenance
Manage Forecasts
MPS
Maintenance
Manage Forecasts
INV, MPS
Generate
Performance
Measures
Manage Forecasts
MPS/MRP
Demand Forecast
Manage Forecasts
MRP, OM
Demand Forecast
Manage Forecasts
INV, MPS
Demand Forecast
Do you stock material to respond to seasonal or highly variable demand?

I.e. forecast inaccuracy
Manage Forecasts
Flow Mfg, MPS
Demand Forecast
How quickly can you respond to rapid demand changes without adding
safety stock?
Manage Forecasts
INV, MPS
Demand Forecast
Do you keep extra capacity available because of demand fluctuations? I.e.;

forecast inaccuracy
Manage Forecasts
SS Web Apps
Demand Forecast
To reduce forecast uncertainty, do you intend to collaborate, by sharing

information, with your trading partners? Forecasts from Customers and
supply commitments from your Suppliers?
Manage Forecasts
MPS/MRP
Demand Forecast
How often do you have to change materials to respond to changes on

demand? (For example, if you are in the clothing business, change from
wool to cotton).
Manage Forecasts
Manage Forecasts
Manage Forecasts
Are there any time-intensive Forecasting operations/processes that need to

be addressed?
Manage Forecasts
MRP
Do you manipulate forecasts and automatically turn them into the MPS?
Describe your techniques.
OBM Level I
OBM Level II

How do you track market demand for your products?
Do you have regional market demand?
Do you use historical demand to assist the forecasting process?
Do you collaborate with your customers to allow them to enter, via the web,
their own forecasts?
What are your forecast demand sources?
Do you create a forecast for each demand source?
Do you use formal methods and/or PC based tools to assist the forecasting
process?
Do you use different forecasting techniques for different sources of demand?
Do you use any of the following forecasting techniques? Exponential
smoothing? Hot-Winters? Seasonal adjustments? Trend Lines? Best-fit
model?
Do you have seasonal or highly variable demand?
Do you create multiple forecasting scenarios?
Sales Forecast, Marketing Forecast, Budget, Constrained vs.
Unconstrained?
Do you consolidate forecasts for production?
Do you forecast in multiple units of measure? (DFUs)

Do you forecast by product family or by configuration model or by item or in
some combination?
Do you forecast end item and/or spares demand?
Do you forecast configured products?
How do you maintain your Forecasting data?
How long does the typical forecast cycle take (from source to consolidation
of forecast)?
What types of drivers would cause forecast changes and adjustments?
Do you track forecast accuracy, and change your plans accordingly?
Where is the last point in the current system that allows you to change
forecasts?
Do you drive near term production from sales orders and/or forecasts?
Which operations/processes do you want to streamline for Forecasting?

Which operations/processes do you want to eliminate for Forecasting?
262268036.xls
Forecasting
Page 127

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manage Forecasts
MRP
Forecasting
Generate
Performance
Measures

How long does the MPS take to finalize?
What business performance statistics do you monitor for Forecasting?
Manage Forecasts
BIS, Demand
Planning
Manage Forecasts
What are your Forecasting reporting requirements with respect to functional

Manage Forecasts
What are your Forecasting reporting requirements with respect to summary

or detail formats? Obtain report listing.
Manage Forecasts
What reports do you currently generate to meet your Forecasting reporting

Manage Forecasts
Is there any Forecasting reporting requirement that your current set of

Manage Forecasts
Are Forecasting reports standard across multiple Manufacturing sites, for

Manage Forecasts
Are Forecasting reports standard across multiple levels within

Manufacturing sites, i e., divisions?
Manage Forecasts
What information is needed i e., actual sales orders, are required on

Forecasting reports?
Manage Forecasts

Forecasting report?
Manage Forecasts
What Forecasting reports are grouped together on a regular basis and

Manage Forecasts
Manage Forecasts
Manage Forecasts
Manage Forecasts
Manage Forecasts
Manage Forecasts
Manage Forecasts
Who performs the tasks associated with updating a Forecasting reports

distribution list?
Manage Forecasts

location printing for Forecasting reports?
Manage Forecasts
Do some of these Forecasting reports belong in report sets? Always being

run together?
Manage Forecasts
ALL
Manage Forecasts
What type of printers do you run Forecasting reports (including checks,

Manage Forecasts
Do you run Forecasting reports by sales channel, by production site, by

product family?
Who receives a copy of the Forecasting reports?

Forecasting report?
How do you update a Forecasting reports distribution list?
Is the process to update a Forecasting reports distribution list documented?
How long does it take to update a Forecasting reports distribution list?
How long should it take to update a Forecasting reports distribution list?
Do the separate business units run their own Forecasting reports?

Reporting
Do you have security requirements on who can enter data for Forecasting?
(e.g. by planner, by production site, by corporate site?)
Manage Forecasts
Manage Forecasts
Manage Forecasts
Manage Forecasts
Manage Forecasts

for Forecasting?
Manage Forecasts
created for Forecasting?
Set Policies & Parameters
MRP
Planning
Do you need to prioritize demand? by profit margin, by customer priority, by

demand type, by promise date?
Distribution and Production

(PF) Planning and Forecasting Schedules
Control Production Activity
WIP
Planning

Plan DRP
INV
Material Planning

Plan DRP
MPS
Material Planning

Plan DRP
WIP
Material Planning
Do you build to the delivery schedule to each region? (That is, build to a
truck schedule).

Plan DRP
APS, SCP
Material Planning
Do you plan to include DRP requirements in a global material and capacity

plan? (I.e.; plan the entire supply chain?)

Plan Production Materials
MRP, WIP
WO & PO Release

Print Shop Packets
MRP
Operations
Are you required to Print Shop floor packets? If so what is the basis of the
requirement?

Print Shop Packets
MRP
Operations
Do you retain shop floor documentation( the hard copies) after production is
completed? If so, for how long?
Do you have security reports on who can run Forecasting reports? (by
planner, by production site, by corporate site?)
Will there need to be terminal security for Forecasting?
Do you run security reports on a regular basis for Forecasting?
262268036.xls
Do you hit your production schedules within your tolerance?

Do you pick to order ?
Do you maintain a delivery schedule to your regions or to your sites?
Do you have just-in-time needs for purchasing or production?
Page 128

OBM Level III
Application
Category

Release Production Schedule
MRP
WO & PO Release

MRP, PO, WIP
WO & PO Release

MRP, PO
WO & PO Release

MRP, WIP
WO & PO Release
Do shortages play a major role in scheduling and launching work orders?

Do you 'kit short' shop orders?

MRP
Planning
Do you need delivery dates quoted real time? Do you use available to
promise routines?
(PF) Planning and Forecasting Distribution Resources Plan
not identified
NS
Production Type
Plan DRP
INV
Distribution Network
Plan DRP
INV
Plan DRP
BOM, INV, MRP, OE,

WIP
Plan DRP
NS
Plan DRP
INV
Plan DRP
INV
Plan DRP
ENG
Plan DRP
INV
Plan DRP
INV, WIP
Plan DRP
MRP, PO
Plan DRP
MPS/MRP
Plan DRP
INV
Plan DRP
INV, OM, PO
Plan DRP
INV, OM, PO
Plan DRP
NS
Plan DRP
NS
Plan DRP
NS
Do you use an internal requisition system?
INV, OM, PO
Inter-warehouse
Fulfillment
Do you use sales orders to ship against warehouse purchase orders?
OBM Level I
OBM Level II

How often do you launch work orders or purchase orders?
Do you automatically generate and confirm released workorders and
purchase orders?
Do you autorelease to suppliers based on the material plan?
Do you use flow manufacturing?

Do you have warehouses and manufacturing organizations in different
geographic locations?
Are these locations regionalized? Are virtual locations needed?
Do you manufacture or perform any value-added functions at your remote
sites?
Do you maintain service locations?
Do you differentiate service locations from warehouse and manufacturing
sites?
Do you maintain products at multiple sites?
Do you have a central engineering design center that supports multiple
sites?
Is there a central item maintenance function? If Yes where is it located?
Do you manufacture the same product at multiple sites?
Do you have central planning and purchasing functions?
Do you have central purchasing contract negotiations, but decentralized
purchasing functions?
How do you cost and value inventory at each of the sites?
Do you ship products between sites?
Do you drop-ship from your remote sites to customers?
Do you consolidate customer shipments?
Do you ship from a main finished goods site?
Do you track on-time deliveries at each site?
Plan DRP
Plan DRP
INV, OM, PO
Inter-warehouse
Fulfillment
Plan DRP
OM
Inter-warehouse
Fulfillment
Do you differentiate shipments to and from your warehouses from

shipments to outside customers?
Do you use a min-max inventory replenishment system?
Plan DRP
INV
Inter-warehouse
Fulfillment
Plan DRP
MPS/MRP, Supply
Chain
Inter-warehouse
Fulfillment
Do you use DRP Replenishment orders?
Do you use EDI technology to see demand from remote sites? The
Internet?
How does each site or region record demand? Forecast, Customer Orders,
interfaced requirements from other sites?
Plan DRP
NS
Inter-warehouse
Fulfillment
Plan DRP
MPS
Material Planning
Plan DRP
INV, PO
Material Planning
Plan DRP
INV, PO
Material Planning
Plan DRP
MPS
Material Planning
Plan DRP
ALL
Maintenance
Plan DRP
ALL
Maintenance
Plan DRP
ALL
Operations
Which operations/processes do you want to streamline for Distribution

Planning?
Plan DRP
ALL
Operations
Which operations/processes do you want to eliminate for Distribution

Planning?
Plan DRP
ALL
Operations
Are there any time-intensive Distribution Planning operations/processes that

Plan DRP
ALL
Reporting

Distribution Planning report?
Plan DRP
ALL
Reporting
What Distribution Planning reports are grouped together on a regular basis

What is the average lead-time from requisition to delivery?

How many replenishment orders do you request at peak periods?
How many items do you forecast replenishment demand for per period?
How do you maintain your Distribution Planning data?
How do you audit your Distribution Planning data?
262268036.xls
Page 129

OBM Level III
Application
Category
Plan DRP
ALL
Reporting
Plan DRP
ALL
Reporting
Plan DRP
ALL
Reporting
Plan DRP
ALL
Reporting
Is the process to update a Distribution Planning reports distribution list

documented?
Plan DRP
ALL
Reporting
How long does it take to update a Distribution Planning reports distribution

list?
Plan DRP
ALL
Reporting
How long should it take to update a Distribution Planning reports

distribution list?
Plan DRP
ALL
Reporting
Who performs the tasks associated with updating a Distribution Planning

Plan DRP
ALL
Reporting

location printing for Distribution Planning reports?
Plan DRP
ALL
Reporting
Do some of these Distribution Planning reports belong in report sets?

Plan DRP
ALL
Reporting
Plan DRP
ALL
Reporting
Plan DRP
ALL
Reporting
Do you run Distribution Planning reports for different companies or cost

centers?
Plan DRP
ALL
Security
Do you have security requirements on who can enter data for Distribution
Planning? (e.g. by company? by cost center?)
Plan DRP
ALL
Security
Do you have security reports on who can run Distribution Planning reports?
Plan DRP
ALL
Security
Plan DRP
ALL
Security
Plan DRP
ALL
Security

for Distribution Planning?
Plan DRP
ALL
Security
created for Distribution Planning?
(PF) Planning and Forecasting Manufacturing Plan
Plan Production Capacities
APS, CRP, SCP
Process
APS
Process
APS, CRP, SCP
Process
APS
Process
APS
Process
APS, SCP
Process
MRP
Capacity Planning
MRP
Capacity Planning
MRP
Capacity Planning
MRP
Capacity Planning
MRP
Capacity Planning
MPS
Forecasting
MRP
Planning
MRP
Planning
MRP, WIP
Planning
OBM Level I
OBM Level II

Who receives a copy of the Distribution Planning reports?
Distribution Planning report?
How do you update a Distribution Planning reports distribution list?
Do the separate business units run their own Distribution Planning reports?
What type of printers do you run Distribution Planning reports (including
Will there need to be terminal security for Distribution Planning?

Do you run security reports on a regular basis for Distribution Planning?
Do you plan to infinite capacity?

Do you need to plan with finite capacity constraints?
Do you plan to infinite material?
Do you need to plan with finite material constraints?
Do you need to plan with optimizations that meet company objectives?
What objectives? (Turns, Profit, Utilization?)
Do you need to run alternative plan simulations?
Do you level load your production lines? How?
Are make/buy decisions impacted by capacity?
Do you run capacity simulations?
How often do you review capacity requirement? (Hourly, Daily, Weekly,
Quarterly etc.)
Do you share resources between Departments work centers.
How do demand forecasts feed master scheduling?
Do you use MRP plans to negotiate Supplier prices?
Do you distribute MRP plans for supplier consigned inventory?
How do you schedule production?
What are your Master Scheduling reporting requirements with respect to
What reports do you currently generate to meet your Master Scheduling
262268036.xls
Are there any Master Scheduling reporting requirement that your current set
Are Master Scheduling reports standard across multiple Sets of Books, for
Are Master Scheduling reports standard across multiple levels within a Set
Page 130

OBM Level III
Application
What account codes and/or descriptions are required on Master Scheduling

reports?
Do you provide a "key" of content/information somewhere on the Master

Scheduling report?
What Master Scheduling reports are grouped together on a regular basis

What is the criteria for determining who should receive a copy of any Master
Scheduling report?
How long does it take to update a Master Scheduling reports distribution

list?
Do some of these Master Scheduling reports belong in report sets? Always

being run together?
MRP
Planning
MRP, WIP
Planning
APS, SCP, MPS/MRP Process
APS, SCP
Process
Do you plan to generate a Master Production Schedule for each

manufacturing plant or a global MPS?
APS, SCP
Process
Do you plan to generate a Material Requirements Plan for each

manufacturing plant or a global MRP?
APS, CRP, SCP
Process
APS, SCP
Process
MRP
Planning
Do you need to create a holistic optimization plan based on a single data

model that creates one plan from strategic supply chain planning down to
detailed factory floor scheduling?
MRP
Planning
Do you need integrated performance management based on inventory

turns?
MRP
Planning
MRP
Planning
MPS/MRP
Planning
MPS/MRP
Planning
APS, SCP, MPS/MRP Planning
MPS
Planning
MRP
Planning
MRP
Planning
MRP, WIP
Planning
MRP
Planning
MRP
Planning
Is the process to update a Master Scheduling reports distribution list

documented?
How long should it take to update a Master Scheduling reports distribution

list?
Who performs the tasks associated with updating a Master Scheduling


location printing for Master Scheduling reports?
OBM Level I
OBM Level II
Category
Who receives a copy of the Master Scheduling reports?
What type of printers do you run Master Scheduling reports (including

Do you have separate planning/scheduling groups? Do you have planner/
buyers?
What kind of on-line planning tool do you use?
Do you plan to generate a Master Production Schedule?
Do you plan to generate Rough Cut Capacity Plans?

Do you plan to generate the RCCP simultaneously with the MPS?
Do you need Distributed planning? i.e. the planning engine is on a separate

server capable of consolidating the data from multiple transaction systems.
Do you use Net Change Planning? Net Change planning will only replan
those items that have received transactions or definition changes.
Would you like the MPS/MRP or DRP to automatically source a planned
order?
Do you need the MPS/MRP or DRP to back off intransit lead times, in
addition to replenishment lead times when suggesting a release date?
Do you plan Discrete production?
Do you plan Repetitive production?
Do you plan Process production?
Do you plan Flow Lines production?
Do you plan Assemble to Order production?
How often do you generate a master schedule or material plan?
What is your typical planning horizon?
Do you run material plan simulations?
Do you have to schedule tooling requirements?
Do you plan for preventive maintenance?
Do you plan periodic maintenance of Machine resources.
How do you update a Master Scheduling reports distribution list?
262268036.xls
Page 131

OBM Level III
Application
Category
ALL
Reporting
Do you run Master Scheduling reports for different companies or cost

centers?
Do you have security requirements on who can enter data for Master
Scheduling? (e.g. by company? by cost center?)
Do you have security reports on who can run Master Scheduling reports?

for Master Scheduling?
created for Master Scheduling?
PJM, SCP
Process
PJM, SCP
Process
(PR) Procurement
Accounts Payable
Make Payments
AP
(PR) Procurement
Accounts Payable
Make Payments
AP
Do you get a tape from the bank for check reconciliation? If yes, who can
Check Reconciliation provide us with the format of the bank tape's data?
(PR) Procurement
Accounts Payable
Make Payments
AP
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
Is there a requirement to support multiple domestic bank accounts? How

many and where?
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
Is there a requirement to support foreign currency bank accounts? How

many and where
(PR) Procurement
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
AP
AP
AP
Disbursement
Disbursement
Disbursement
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement

Do you use percent due or amount due with payment terms?
Are payment due dates calculated based on a specific day of the month or
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement

Describe the discounts currently available, and those needed additionally
for the future.
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
AP
AP
AP
AP
AP
AP
AP
AP
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
Make Payments
AP
AP
AP
AP
Disbursement
Disbursement
Disbursement
Disbursement
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Make Payments
Make Payments
AP
AP
Disbursement
Disbursement
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
payments?
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
Are all invoices paid in local currency and what currency is used? If not
local, list the foreign currencies used.
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
AP
AP
AP
AP
AP
AP
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
Make Payments
AP
AP
AP
AP
Disbursement
Disbursement
Disbursement
Disbursement
OBM Level I
OBM Level II

Do the separate business units run their own Master Scheduling reports?
Will there need to be terminal security for Master Scheduling?

Do you run security reports on a regular basis for Master Scheduling?
Do you need to identify a specific MPS for a specific project?

Do you need to identify a specific MRP for a specific project?
How long do you do check reconciliation?
Is there a requirement to do on-line bank reconciliation's?
What disbursement (document) types are currently processed through

these bank accounts?

future?
How many different AP sites issue checks for suppliers?
What is your process to cancel checks?
Is there a requirement to use Electronic Funds Transfer?
Is there a requirement to use Wire Transfers?
Is there a requirement to process Automatic Payments?
Is there a requirement to process Manual Payments? If so, is a separate
bank account used?
Is there a requirement to process immediately available Quick Checks?
How are vendor advances reconciled when the vendor invoice is submitted?
Do you have, or do you require, a priority system for payments? Describe
its use.
262268036.xls
Will there be a requirement to use multiple currencies in the future? List the
foreign currencies expected.
What is the current check layout for computer generated checks?
How many formats do you have? Provide samples.
Page 132

OBM Level II
OBM Level III
Application
Category
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Make Payments
Make Payments
AP
AP
Disbursement
Disbursement
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Make Payments
Make Payments
AP
AP
Disbursement
Disbursement
Is there a dedicated printer or print tray for checks?

What type of printer(s) is used for checks? List location(s)
What period types would be used for these reports, e.g. weekly, monthly or
quarterly?
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Make Payments
Make Payments
AP
AP
Disbursement
Disbursement
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
What is the policy/procedure for handling stop payments?

What is the policy/procedure for handling void payments if they have been
recorded?
(PR) Procurement
Accounts Payable
Make Payments
AP
Disbursement
What is the policy/procedure for handling void payments if they have not
been recorded?
(PR) Procurement
Accounts Payable
PO
Multi-Org
Do you produce INTRASTAT reports for the declaration of imports and

exports involving the Intra-EU movement statistics of items. If so, attach
sample.
(PR) Procurement
Accounts Payable
PO
Multi-Org
Do you produce EXTRASTAT reports for the declaration of imports and

exports involving the movement statistics of items for countries outside the
EU. If so, attach sample.
(PR) Procurement
Accounts Payable
PO
Multi-Org
(PR) Procurement
Accounts Payable
not identified
AP
Disbursement
(PR) Procurement
Accounts Payable
not identified
AR, GL
Disbursement
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement
Accounts Payable
not identified
Do you review requirements for validation rules, allowing certain

Procurement accounts to be valid with only certain other values.
(PR) Procurement
Accounts Payable
not identified
How do you maintain your Invoice and Disbursement data (who enters, who
reviews, etc.)? Who does the maintenance?
(PR) Procurement
Accounts Payable
not identified
How do you audit your Invoice and Disbursement data (e.g., matching,
matching tolerances, etc.) and by whom?
(PR) Procurement
Accounts Payable
not identified
What operations/processes (e.g., matching, match error resolution, etc.) do

you want to streamline for Invoice and Disbursement?
(PR) Procurement
Accounts Payable
not identified
What operations/processes (e.g., manual matching, etc.) do you want to

eliminate for Invoice and Disbursement?
(PR) Procurement
Accounts Payable
not identified
Are there any time-intensive Invoice and Disbursement

operations/processes that need to be addressed?
(PR) Procurement
Accounts Payable
not identified
Do you have security restrictions on who can enter/maintain data for Invoice
and Disbursement? (e.g., by company, by cost center, by position) Please
describe restrictions.
OBM Level I
Where are the pre-printed checks stored?

What position or function has this authority?
Do you produce INTRASTAT/EXTRASTAT reports reporting the movement

statistics of items with 'Country of Origin'. If so, attach sample.
or tax authority)?
How do you record taxes within the GL (number of accounts, type)?
Map each GL user to a menu structure (current system or Oracle system if
trained). Will any new menus need to be created for Procurement?
Do you have security restrictions on who can process certain functions

(e.g., print checks, void checks, etc.) for Invoice and Disbursement? (e.g.,
by company, by cost center, by position) Please describe restrictions.
(PR) Procurement
Accounts Payable
not identified
AP, PO
Security
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement
Accounts Payable
not identified
Do you run security reports on a regular basis for Invoice and

Disbursement? Describe process and who runs reports.
(PR) Procurement
Accounts Payable
not identified

for Invoice and Disbursement? Please provide copy.
(PR) Procurement
Accounts Payable
not identified

trained). Will any new menus need to be created for Invoice and
Disbursement?
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
not identified
not identified

AP
Other
(PR) Procurement
Accounts Payable
not identified
Do you have security reports on who can run Invoice and Disbursement
reports (by company, by cost center, by position)? Describe process and
who runs reports.
Will there need to be terminal security for Invoice and Disbursement?

and Disbursement accounts to be valid with only certain other values?
What other audit requirements are needed?
Do you have security requirements on who can enter/maintain data for
Employee Expense (e.g., by company, by cost center, by position)?
(e.g., print checks, void checks, etc.) for Employee Expense? (e.g., by
company, by cost center, by position) Please describe restrictions.
(PR) Procurement
Accounts Payable
not identified
PO
Security
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement
Accounts Payable
not identified
Do you have security reports on who can run Employee Expense reports
(by company, by cost center, by position)? Describe process and who runs
reports.
Will there need to be terminal security for Employee Expense?
for Employee Expense? Please provide copy.
trained). Will any new menus need to be created for Employee Expense?
262268036.xls
Page 133

OBM Level I
OBM Level II
OBM Level III
Application
Category

Do you review requirements for validation rules, allowing certain Employee
Expense accounts to be valid with only certain other values.
(PR) Procurement
Accounts Payable
not identified
(PR) Procurement
Accounts Payable
Receive Supplier Invoicing
AP, PO
Matching & Approval
(PR) Procurement
Accounts Payable
AP, PO
How do you match AP invoice data with PO data? What types of data and
Matching & Approval tolerances?
(PR) Procurement
Accounts Payable
AP, FA, PO
How do you match vendor information to your fixed assets systems when
Matching & Approval purchasing assets?
(PR) Procurement
Accounts Payable
INV, PO
Matching & Approval
(PR) Procurement
Accounts Payable
GL, PO
Matching & Approval
(PR) Procurement
Accounts Payable
AP, PO
Purchase Orders
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable

AP, PO
AP
AP
AP
Purchase Orders
Invoicing
Invoicing
Invoicing
(PR) Procurement
Accounts Payable
AP
Invoicing
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable

AP
AP
Invoicing
Invoicing
(PR) Procurement
Accounts Payable
AP
Invoicing
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable

AP
AR, GL
Invoicing
Invoicing
(PR) Procurement
(PR) Procurement
Accounts Payable
Accounts Payable

AP
AP
Invoicing
Invoicing
(PR) Procurement
Accounts Payable
AP
Matching & Approval
(PR) Procurement
Accounts Payable
AP
Matching & Approval
Do you match your AP invoice with the PO?
Do you match your receipts with the PO's?

Do you require 2, 3 or 4 way matching? Please specify which one.
Are there payment terms, not defined in Accounts Payable, that need to be
defined for Purchasing to order goods/services?
Will tax names and rates, currently defined in current systems' Accounts
Payable, have to be revised in any way? How?
Who enters invoices and how often?
Are invoices billed to distinct companies, cost centers or other? Please
describe.
How many invoices per period do you enter?
Describe the security requirements on who can enter key AP processing
data (invoice processing, payment processing, check processing)? Include
what positions are involved and how?
How are invoices identified (numbered)? vendors invoice number, date,
next allocated number?
How many liability accounts do you use and what are they?
What frequently used (recurring) expense distributions are used within your
current system (e.g. rent or telephone payments)? Please list.
Are these recurring expenses for fixed or varying amounts?
Do you currently have any tolerance levels for matching such as Price
Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax
Tolerance? Please specify those levels used and their limits.
(PR) Procurement
Accounts Payable
AP
Matching & Approval
(PR) Procurement
Accounts Payable
AP
Would you like to approve your vendor invoices on-line, by batch or have
Matching & Approval both options?
(PR) Procurement
Accounts Payable
AP
What is the internal approval process for a vendor invoice in your

Matching & Approval organization at present?
(PR) Procurement
Accounts Payable
AP
Are there situations where a vendor invoice needs to be placed on hold and
then manually released? Describe the situations and the approval process
Matching & Approval to release the hold.
(PR) Procurement
Accounts Payable
AP

can these invoices be "posted" to the General Ledger? If not, please
Matching & Approval specify.
(PR) Procurement
Accounts Payable
PO
Do you directly associate (match) invoice distributions to receipt lines rather

Matching & Approval than through the PO?
(PR) Procurement
Accounts Payable
PO
Do you have receipts that must have currency exchange rates captured as
Matching & Approval of the date of receipt and associated with that receipt?
(PR) Procurement
Accounts Payable
AP, PO, SSP
Matching & Approval
(PR) Procurement
not identified
not identified
What operations/processes (e.g., sourcing, requisitions, etc.) do you want to

streamline for Procurement?
(PR) Procurement
not identified
not identified
What operations/processes (e.g., manual requisitions, etc.) do you want to

eliminate for Procurement?
(PR) Procurement
not identified
not identified
Are there any requested Procurement operations/ processes (e.g., on-line

requisitioning, etc.) that need to be added?
(PR) Procurement
not identified
not identified
(PR) Procurement
not identified
not identified
INV, PO
Purchase Orders
(PR) Procurement
(PR) Procurement
(PR) Procurement
not identified
not identified
not identified
not identified
not identified
not identified
INV, MRP, PO
AP, PO
INV, PO
Purchase Orders
Vendors
Vendors
(PR) Procurement
not identified
not identified
INV, MRP, PO
Purchase Orders
Do you have single or multiple bill-to locations?

Do you have single or multiple ship-to locations?
If purchasing is decentralized, how many operating units are required to
support purchasing security requirements.
(PR) Procurement
not identified
not identified
PO
Multi-Language
What date format is used by your current system's users and is this
sufficient for your needs (e.g., 01-DEC-2000, 01-DEZ-2000, etc.)?
(PR) Procurement
not identified
not identified
PO
Multi-Language
What currency format is used by your current system's users and is this
sufficient for your needs (e.g., 1,000,000.00 for US dollar, 1.000.000,00 for
Germany, etc.)?
How do you reconcile the purchases made with procurement cards?
Will there need to be terminal security for Procurement?

Is purchasing centralized or decentralized in your organization and is this
the strategy for the new system?
If purchasing is decentralized, how many plants or locations do purchasing?
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Page 134

OBM Level II
OBM Level III
Application
Category
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Manage Purchase Cards

PO, SSP
PO, SSP
Purchase Orders
Purchase Orders
(PR) Procurement
Ordering
Manage Requisitions
PO
Buyers
Do you procurement cards issued to users in place of some PO's?

How do you manage the issue and tracking of procurement cards?
Can a buyer modify a PO or requisition without a corresponding change
request/authorization from the requisitioner?
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Manage Requisitions
Manage Requisitions
PO
PO
Buyers
Requisitions
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Ordering
Ordering
Ordering
Manage Requisitions
Manage Requisitions
Manage Requisitions
Manage Requisitions
Manage Requisitions
PO
INV, PO
INV, PO
PO
PO
Requisitions
Requisitions
Requisitions
Requisitions
Requisitions
(PR) Procurement
Ordering
Manage Requisitions
PO
Requisitions
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Manage Requisitions
Manage Requisitions
PO
PO
Requisitions
Requisitions
(PR) Procurement
Ordering
Manage Requisitions
INV, PO
Requisitions
(PR) Procurement
Ordering
Manage Requisitions
INV
Requisitions
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Manage Requisitions
Manage Requisitions
INV, PO
PO
Requisitions
Requisitions
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Manage Requisitions
Manage Requisitions
PO
PO
Requisitions
Requisitions
(PR) Procurement
Ordering
Manage Requisitions
PO
Requisitions
OBM Level I
How does a buyer communicate a modified PO or requisition if no change

request/authorization from the requisitioner is needed?
How do you select vendors to fill requisitions and place PO's?
Does your procurement system utilize/issue requisitions? If so, please
describe how used.
Are requisitions automated or manual? Describe and attach sample.
How are requisitions issued?
What is the approval process for requisitions?
Who can approve requisitions (e.g., the requesters, manager, etc.)?
What criteria (e.g., value, commodity, plant, budget, other) is used for
approval of requisitions?
Does the requisition generation/approval process change by item type (e.g.,
by direct inventory materials, expensed materials, etc.)? Describe
processes.
What is the resubmittal/approval process for rejected requisitions?
Are requisitions entered in a central location or do they come from multiple
locations?
Do you import requisitions and from what source (outside systems, an MRP,
an inventory system)? If so, please describe process to import them ?
How do you identify items when requisitioning (by your item number, vendor
part number, part number revision level, description, etc.)?
Are requisitions combined for purchase order creation and how?
Are vendors and prices always entered on the requisition or are they not
required? Describe.
Do you automatically or manually generate requisition numbers?
Do you order some items frequently enough to justify using express
requisitions?
Can any employee potentially submit a requisition and/or PO? If not, what
type of employees can do so? What percent of your employee base does
this include?
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Manage Requisitions
Manage Requisitions
PO
PO
Requisitions
Requisitions
(PR) Procurement
Ordering
Manage Requisitions
PO
Purchase Orders
What goods or services do you order regularly?

Are contracts on projects going to be used? If so, will they be associated
with a line item on a requisition or purchase order?
(PR) Procurement
Ordering
Manage Requisitions
PO
Requisitions
Do you allow requisitions created by MRP to 'self-approve' and be ready for

PO release?
(PR) Procurement
Ordering
not identified
AP, PO
Buyers
(PR) Procurement
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Ordering
not identified
not identified
not identified
PO
PO
PO
Buyers
Buyers
Buyers
(PR) Procurement
(PR) Procurement
Ordering
Ordering
not identified
not identified
PO
PO
Buyers
Buyers
(PR) Procurement
Ordering
not identified
PO
Buyers
(PR) Procurement
Ordering
not identified
PO
Purchase Orders
(PR) Procurement
Ordering
not identified
PO
Purchase Orders
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Place Purchase Order

PO
PO
Purchase Order
Purchase Orders
(PR) Procurement
(PR) Procurement
Ordering
Ordering

PO
PO
Purchase Orders
Purchase Orders
(PR) Procurement
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Ordering

PO
PO
PO
Purchase Orders
Purchase Orders
Purchase Orders
(PR) Procurement
(PR) Procurement
Ordering
Ordering

PO
PO
Purchase Orders
Purchase Orders
(PR) Procurement
Ordering
INV, PO
Purchase Orders
(PR) Procurement
Ordering
INV, MRP, PO
Purchase Orders
(PR) Procurement
Ordering
PO
Purchase Orders
What percentage of purchased parts are intended for non-manufacturing

use?
(PR) Procurement
Ordering
INV, MRP, PO
Purchase Orders
What is the current process of creating a new purchase order for

manufacturing use? (direct material)
(PR) Procurement
Ordering
NS
Purchase Orders
Are MRP planned purchase orders automatically assigned to a specific

vendor? If so, based on what criteria?
(PR) Procurement
Ordering
NS
Purchase Orders
Are MRP planned purchase orders automatically assigned to an existing

master or blanket order? If so, based on what criteria?
Who are your buyers? How many are there? Where are they located?
Are your buyers assigned to certain vendors, commodities, or items?
Please provide list os assignments.
What is the approval process for each buyer?
What are the purchasing limits for each buyer?
Does the buyer merge requisitions together for a single order? Describe
process.
Is a buyer required to purchase from a requested vendor?
Do you use expediters and how do you use them? Please list
current/expected expediters.
Are products purchased by one legal entity on behalf of another legal entity?
Are purchase orders created from requisitions generated in other
businesses? Describe how this is currently done.
What types of purchase orders do you use (e.g., Standard, Blanket,
Contract, etc.) and for what purpose?
How do you define each purchase order type?
Who (by position or name) has access to defining each type of purchase
order?
How many purchase orders do you issue monthly?
On the average, how many ordered items (lines ordered) are on a PO?
At maximum, how many ordered items (lines ordered) are on a PO?
What is the approval process for purchase orders?
How many different formats do you have for printed purchase orders?
Provide samples.
Do you modify existing purchase orders? Describe process.
Do you use unit of measure conversion for POs? If so, which ones (provide
list)?
What percentage of purchased parts are intended for manufacturing use?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
(PR) Procurement
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Ordering

AR, GL, PO
PO
PO
Purchase Orders
Purchase Orders
Purchase Orders
(PR) Procurement
Ordering
PO
Purchase Orders
(PR) Procurement
Ordering
PO
Purchase Orders
(PR) Procurement
Ordering
PO
Purchase Orders
(PR) Procurement
Ordering
PO
Multi-Language
(PR) Procurement
Ordering
Process Expense Reports
How do you maintain your Employee Expense data (e.g., expense reports
submitted, rejected, etc.) and by whom?
(PR) Procurement
Ordering
How do you audit your Employee Expense data (e.g., expense report vs.
payment, etc.) and by whom?
(PR) Procurement
Ordering
What operations/processes (e.g., on-live vs. paper submissions, etc.) do

you want to streamline for Employee Expense?
(PR) Procurement
Ordering
What operations/processes (e.g., manual reviews, paperwork matching,

etc.) do you want to eliminate for Employee Expense?
(PR) Procurement
Ordering
Are there any time-intensive Employee Expense operations/processes that

(PR) Procurement
(PR) Procurement
Ordering
Ordering

AP
AP
Employees
Employees
(PR) Procurement
(PR) Procurement
Ordering
Ordering

AP
AP
Employees
Employees
(PR) Procurement
Ordering
AP
Employees
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
Ordering
Ordering
Ordering
Ordering

AP
AP
AP
AP
Employees
Employees
Employees
Employees
(PR) Procurement
Ordering
AP
Employees
(PR) Procurement
PO
Inspection
What document is used to transfer inventory from MRB to a warehouse

location?
(PR) Procurement
Sourcing
Manage Bid and Proposal
PO
RFP
Does your company respond to Request for Proposals (RFPs) to obtain

work? If so - please describe how this process works - please highlight any
pertinent flags, statuses, etc.
(PR) Procurement
Sourcing
PO
RFP
(PR) Procurement
Sourcing
PO
RFP
How does your company monitor Proposal Cost Recovery in the RFP
process?
(PR) Procurement
Sourcing
PO
RFP
How does your company monitor industries and market sectors in the RFP
process?
(PR) Procurement
(PR) Procurement
Sourcing
Sourcing

Manage Requisitions
PO
PO
RFP
RFQ
(PR) Procurement
(PR) Procurement
(PR) Procurement
Sourcing
Sourcing
Sourcing
Manage Requisitions
not identified
not identified
PO
PO
PO
Purchase Orders
Purchase Orders
Purchase Orders
(PR) Procurement
(PR) Procurement
Sourcing
Sourcing
not identified
not identified
PO
INV, PO, WIP
Purchase Orders
Purchase Orders
(PR) Procurement
Sourcing
not identified
INV, PO
Purchase Orders
(PR) Procurement
(PR) Procurement
Sourcing
Sourcing
not identified
not identified
GL, PO
INV, PO
Purchase Orders
Purchase Orders
(PR) Procurement
Sourcing
not identified
PO
Purchase Orders
(PR) Procurement
Sourcing
not identified
AP, PO
Purchase Orders
(PR) Procurement
Sourcing
not identified
AP, PO
Purchase Orders
Are there non-payment vendor sites, not defined in Accounts Payable, that
need to be defined for Purchasing to order goods/services? Please
describe and provide list of samples.
(PR) Procurement
Sourcing
Obtain Bids & Quotations
PO
Purchase Orders
How are RFQs presently managed with respect to creation, transmittal,

receipt/analysis and approval?
(PR) Procurement
(PR) Procurement
Sourcing
Sourcing

AP, PO
PO
Purchase Orders
RFQ
Do you update or change the accounting distribution information for line

items in your purchase orders?
Do you create purchase orders from on-line requisitions?
How do you control modifications to your purchase orders?
Do you close purchase orders before they have been actually received &
invoiced? Describe.
Do you attach text (e.g., quality or material specifications, etc.) to your
purchase order? How much text is required (provide worst case sample)?
Do you automatically (by system) or manually generate purchase order
numbers?
Do you print supplier documents (e.g., RFQ's, PO's, etc.) in the language of
the supplier? If so, please provide samples of each language supported.
What requirement is there to process employee expense reports? Please

describe.
Is there a standard employee expense claim form? Provide sample.
What is the current process to generate expense payments to employees?
How frequently are employee expense claims processed?
How many employee expense claims are processed per the frequency used
above?
Are these expense claims assigned a special pay priority (e.g., high or low,
before/after other vendor payments)>
What is the current procedure for employee advances?
How are these reconciled when the expense claim is submitted?
Do your employees have company credit cards?
How are company credit cards managed (issued, audited, reconciled, etc.)?
How does your company monitor the Win/Loss rate in the RFP process?
How does your company monitor customers or customer types in the RFP
process?
What paperwork is involved to submit a requisition?
Will different businesses need to be supplied with (share purchase volumes
for) the same items? What businesses and what items/commodities?
How do you decide who to buy from?
Do you take advantage of discounts or price breaks?
What do you do when you want to stop purchasing from a particular vendor?
How do you manage subcontracting?
Are procurement items ordered (requisition/PO) according to commodity
class codes? What are the processes and logic for their use?
Are foreign currency conversions used? If so, how are exchange rates
updated?
Do you override the item description on a requisition or PO? How?
Do you enter purchase orders for items that do not require "receipting"?
Do you require that purchase orders being sent to Vendors that are on hold
in Accounts Payable be stopped? If so, how is this currently done?
262268036.xls
Are the non-payment vendor sites, not defined in Accounts Payable, that
need to be defined for Purchasing considered "RFQ Only" sites?
Do you use request for quotations/bids?
Page 136

OBM Level I
OBM Level II
OBM Level III
Application
Category
(PR) Procurement
Sourcing
PO
RFQ
What is the process for creating a request for quotations/bids from your
vendors?
(PR) Procurement
Sourcing
PO
RFQ
How do you enter/maintain quotations and other quotation information from

your vendors?
(PR) Procurement
Sourcing
PO
RFQ
How do you decide which quotations are available to reference on your

purchase orders?
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
(PR) Procurement
Sourcing
Sourcing
Sourcing
Sourcing
Sourcing
Sourcing
Sourcing
Sourcing

PO
PO
PO
PO
PO
PO
PO
PO
RFQ
RFQ
RFQ
RFQ
RFQ
RFQ
RFQ
RFQ
(PR) Procurement
Sourcing
PO
RFQ
(PR) Procurement
Supplier Management and Evaluation Manage Supplier Base
How do you maintain your Procurement data (current system name, buy
cards, etc.) and by whom?
(PR) Procurement
How do you audit your Procurement data (timing, event-driven) and by

whom?
(PR) Procurement
Do you have security restrictions on who can enter/maintain data for

Procurement (e.g., by company, by cost center, by position)? Please
What items to be purchased (e.g., by item, by commodity, by cost level, etc.)

require that valid request for quotations be used?
How many RFQ's do you issue per month?
Do you obtain quotations from phone, catalogs or by other means?
Do you maintain quotations/bids history? How long?
Are request for quotations/bids (RFQ's) automated?
Do you use unit of measure conversion for RFQs?
Are your requisitions or PO's associated with quotations? How?
Do you keep track of price breaks on volumes?
Do you receive notification from your system when a quotation is about to
expire? Do you need to?

(e.g., assign item to Auth. Supply List, etc.) for Procurement (e.g., by
company, by cost center, by position)? Please describe restrictions.
(PR) Procurement
PO
(PR) Procurement
Security
Do you have security restrictions on who can run Procurement reports (by
company, by cost center, by position)?
(PR) Procurement
Do you run security reports on a regular basis for Procurement? Describe

process and who runs reports.
(PR) Procurement

for Procurement? Please provide copy.
(PR) Procurement
PO
Buyers
(PR) Procurement
PO
Requisitions
Is there a pre-defined catalog or set of catalogs of items provided to

requisitioners that defines the items, costs, and sources eligible to be
ordered? If so, please describe the location of the catalog(s).
(PR) Procurement
PO
Requisitions
Is there a pre-defined exchange provided to requisitioners that defines the

items, costs, and sources eligible to be ordered? If so, please describe the
location of the catalog(s).
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
PO
Vendors
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
AP, PO
Vendors
Do you put employees as vendors? If not, how do you pay employee

expenses?
(PR) Procurement
AP, PO
Vendors
Do you have a standard naming convention for vendors when the name is
like "John Smith"? Is it "Smith John" or "John Smith"?
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
PO
Vendors
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
PO
Vendors
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
AP
Other
(PR) Procurement
AP, PO
Vendors
(PR) Procurement
AP
Vendors
Is a buyer required to purchase from an approved, or 'certified' vendor?

Describe extent of these vendors (number, type, commodity, etc.).
What is the basis for your vendor category breakdown?

Who currently maintains the vendor files (Procurement or Accounts
Payable)?
Do you have a single consolidated vendor list?
Do you have vendors listed in your files multiple times? Please describe
purpose.
How do you manage vendors with multiple addresses?
Do you have preferred vendors and how do you identify them?
How do you manage vendor numbering?
Do you have shared vendors between companies? Provide listing?

How many vendors do you have?
What vendor analysis do you perform?
What vendor negotiating tools do you use?
How are vendors categorized for financial tracking purposes?
Do you have a single consolidated vendor list for each legal entity/business
or is it consolidated across all entities/businesses?
Do you track duplicate vendor information within the Payables system?
Do you group vendors for payment purposes and how?
262268036.xls
Do you differentiate vendor sites which can receive payments and sites
which cannot receive payments?
Page 137

OBM Level I
OBM Level II
(PR) Procurement
OBM Level III
Application
Category
AP
Disbursement
Do you have a central registry of vendors that supports more than one
business?
(PR) Procurement
PO, Web Suppliers
Vendors
Do you provide vendors with access to their order data via the Internet? If
not, is this a future need?
(PR) Procurement
PO, Web Suppliers
Vendors
How do you enroll/register your vendors to have Internet access to your

order data for them?
(PR) Procurement
PO, SSP
Vendors
Do you require vendors to provide you with updates to their current PO's? If
Design Engineering
Not identified
ENG
Change Policy
Design Engineering
Not identified
ENG
Change Policy
Design Engineering
Not identified
ENG
Change Policy
Design Engineering
Not identified
ENG
Change Policy
Design Engineering
Not identified
ENG
Change Policy
Design Engineering
Not identified
NS
Change Policy
Design Engineering
Not identified
BOM
Change Policy
How many different kinds of Bills of Material do you maintain?

(Manufacturing, Costed, Planned As-Built, As-Designed, As-Sold, Modular,
Model, Planning, etc.)
Design Engineering
Not identified
BOM
Change Policy
Does ECN Implementation increase the revision number or constitute a

different part number for the end product?
Design Engineering
Not identified
BOM
Change Policy
Design Engineering
Not identified
BOM
Change Policy
Design Engineering
Not identified
BOM
Change Policy
What is the typical lead time for implementing ECNs? This question may
depend on type of ECN.
Design Engineering
Not identified
BOM
Change Policy
How are engineering changes communicated to manufacturing, distribution,

order processing, shipping and other key organizations?
Design Engineering
Not identified
BOM, ENG
Change Policy
Do you create ECNs as a result of product failure, customer returns, or

purely from research and development? Describe this process.
Design Engineering
Not identified
BOM, ENG
Change Policy
Design Engineering
Not identified
BOM
Control Rules
Design Engineering
Not identified
NS
Control Rules
Design Engineering
Not identified
BOM
Control Rules
Design Engineering
Not identified
BOM
Control Rules
Design Engineering
Not identified
BOM
Control Rules
Design Engineering
Not identified
ENG, WIP
Control Rules
Design Engineering
Not identified
ENG
Control Rules
Design Engineering
Not identified
ENG
Control Rules
Design Engineering
Not identified
ENG
Control Rules
Design Engineering
Not identified
BOM, ENG
Control Rules
Design Engineering
Not identified
BOM, ENG, PA, PJM Control Rules
Design Engineering
Not identified
BOM, ENG
Control Rules
Design Engineering
Not identified
BOM
Control Rules
To what level do you have to track revisions for government (documents or

parts)?
Design Engineering
Not identified
BOM, WIP
Control Rules
Do you build product if obsolete bills of material are required for a

production run? (Government build)
Design Engineering
Not identified
BOM, ENG, MRP, PO Control Rules
Design Engineering
Not identified
ALL
Maintenance
Design Engineering
Not identified
ALL
Maintenance
Design Engineering
Not identified
ALL
Other
Which operations/processes do you want to streamline for New Product

Introduction?
Design Engineering
Not identified
ALL
Other
Which operations/processes do you want to eliminate for New Product

Introduction?
Design Engineering
Not identified
ALL
Other
Are there any time-intensive New Product Introduction

Design Engineering
Not identified
ALL
Security
Do you have security requirements on who can enter data for New Product
Introduction? (e.g. by company? by cost center?)
(PD) Product Development
What is the rate at which you introduce changes?
Do you have a change control board or a configuration control group?
Do you use change requests as well as official change control orders?
Do you retain change control history?
Do you have a document control group?
How do you get document approvals?

How many people initiate, process and implement ECNs?
Do you comply with corporate level engineering changes?

Do you design for manufacturability or assembly?
Do you follow form - fit - function rules of interchangeability?
Do you manage engineering changes for configured product offerings?

Do you use up all the material that you plan to obsolete?
What type of effectiveness do you use? (Date, Lot, Serial)
How do you deal with open shop orders when component revisions change?
Do you differentiate between ECO and ECN, NORs, waivers?
Do you create ECO's for items under Kanban control?
If yes, then how do you manage that?
Do you group similar products together into Product Families?
Do you have a different process for items associated with Projects?
Do you need to do revision tracking for government manufacturing?

If engineering changes require different purchased parts of subassemblies,

how does the ECN initiate replacement part of purchase process?
How do you maintain your New Product Introduction data?
How do you audit your New Product Introduction data?

262268036.xls
Do you need to integrate changes in optioned bills of material with sales

order changes?
Page 138

OBM Level I
OBM Level II
OBM Level III
Application
Category
Design Engineering
Not identified
ALL
Security
Do you have security reports on who can run New Product Introduction
Design Engineering
Not identified
ALL
Security
Design Engineering
Not identified
ALL
Security
Design Engineering
Not identified
ALL
Security

for New Product Introduction?
Design Engineering
Not identified
ALL
Security
created for New Product Introduction?
Design Engineering
Not identified
ALL
Validation
Design Engineering
Not identified
COST, ENG
Costing
Design Engineering
Not identified
COST, ENG, PO
Costing
Design Engineering
Not identified
PA, PJM
Costing
Design Engineering
Not identified
ENG
ECN
Not identified
BOM, ENG, INV, OE, Initiating New

WIP
Products
How many new products do you introduce over a fiscal year?
Design Engineering
Not identified
OE
Initiating New
Products
Not identified
OE
Initiating New
Products
Do your customers drive the new product introduction?
Design Engineering
Does your marketing department drive the new product introduction?
NS
Initiating New
Products
Does general technology change in your industry drive new product

introduction?

Will there need to be terminal security for New Product Introduction?
Do you run security reports on a regular basis for New Product Introduction?

Do you review requirements for validation rules, allowing certain New

Product Introduction accounts to be valid with only certain other values.

How do you cost the new product?
Do you establish a project for the new product?
Do you have an engineering production line for new products?

Design Engineering
Design Engineering
Not identified
How often does your Company introduce new products?
Design Engineering
Not identified
ENG
Initiating New
Products
Design Engineering
Not identified
COST, OE
Pricing
Design Engineering
Not identified
COST, OE
Pricing
Design Engineering
Not identified
COST, OE
Pricing
Design Engineering
Not identified
ENG, PO
Procurement
Design Engineering
Not identified
PO
Procurement
Design Engineering
Not identified
INV, PO, MRP
Procurement
Design Engineering
Not identified
MPS
Procurement
Design Engineering
Not identified
INV, PO, WIP
Procurement
Design Engineering
Not identified
WIP
Prototype
Design Engineering
Not identified
OE
Prototype
Design Engineering
Not identified
ENG, WIP
Prototype
Design Engineering
Not identified
WIP
Prototype
Design Engineering
Not identified
OE
Prototype
Design Engineering
Not identified
WIP
Costing
Design Engineering
Not identified
BOM, ENG, WIP
ECN
Design Engineering
Not identified
ALL
Reporting
Document Release
Not identified
ALL
Reporting
What are your Engineering Change reporting requirements with respect to

Document Release
Not identified
ALL
Reporting
What reports do you currently generate to meet your Engineering Change

Document Release
Not identified
ALL
Reporting
Is there any Engineering Change reporting requirement that your current set
Document Release
Not identified
ALL
Reporting
Are Engineering Change reports standard across multiple Sets of Books,

Document Release
Not identified
ALL
Reporting
Are Engineering Change reports standard across multiple levels within a

Document Release
Not identified
ALL
Reporting
What account codes and/or descriptions are required on Engineering

Change reports?
Document Release
Not identified
ALL
Reporting

Engineering Change report?
Document Release
Not identified
ALL
Reporting
What Engineering Change reports are grouped together on a regular basis

How is the price of the product set?
Is the price set independent of the cost of manufacture?
Is the price set only on a competitive basis?
Do you have a new product procurement procedure?
Do you usually have to buy new tooling for new product introduction?

Do you have buyers and planners who work specifically with new product
introduction?
Do your planners buy material based on a build forecast?

Do you allow enough lead-time for the planners and buyers to get in the
correct material for the first production run?
Do you build prototypes?
Do you sell the prototypes?
Do you do any design and prototyping prior to public announcements?
Who builds prototypes, Production or Engineering?
When do you release the new product to production?
Do you have departments charge their time against these projects?

How many significant upgrades have you done to your current product over
the past three years?
What business performance statistics do you monitor for Order Placement?


262268036.xls
Do you track the cost of a new product introduction separately from you
established production costs?
Page 139

OBM Level II
OBM Level III
Application
Category
Document Release
Not identified
ALL
Reporting
Document Release
Not identified
ALL
Reporting
Document Release
Not identified
ALL
Reporting
Document Release
Not identified
ALL
Reporting
Is the process to update a Engineering Change reports distribution list

documented?
Document Release
Not identified
ALL
Reporting
How long does it take to update a Engineering Change reports distribution

list?
Document Release
Not identified
ALL
Reporting
How long should it take to update a Engineering Change reports

distribution list?
Document Release
Not identified
ALL
Reporting
Who performs the tasks associated with updating a Engineering Change

Document Release
Not identified
ALL
Reporting

location printing for Engineering Change reports?
Document Release
Not identified
ALL
Reporting
Do some of these Engineering Change reports belong in report sets?

Document Release
Not identified
ALL
Reporting
Document Release
Not identified
ALL
Reporting
Document Release
Not identified
ALL
Reporting
Do you run Engineering Change reports for different companies or cost

centers?
Document Release
Not identified
ALL
Security
Do you have security requirements on who can enter data for Engineering
Change? (e.g. by company? by cost center?)
Document Release
Not identified
ALL
Security
Do you have security reports on who can run Engineering Change reports?
Document Release
Not identified
ALL
Security
Document Release
Not identified
ALL
Security
Document Release
Not identified
ALL
Security

for Engineering Change?
Document Release
Not identified
ALL
Security
created for Engineering Change?
Document Release
Not identified
ALL
Validation
Product Maintenance
Not identified
ALL
Maintenance
Product Maintenance
Not identified
ALL
Maintenance
Product Maintenance
Not identified
ALL
Other
Which operations/processes do you want to streamline for Engineering

Change?
Product Maintenance
Not identified
ALL
Other
Which operations/processes do you want to eliminate for Engineering

Change?
Product Maintenance
Not identified
ALL
Other
Are there any time-intensive Engineering Change operations/processes that

Product Maintenance
Not identified
ALL
Reporting
What business performance statistics do you monitor for Engineering

Change?
Product Maintenance
Not identified
ALL
Reporting
What are your Engineering Change reporting requirements with respect to

Product Prototype Validation
Manage Product Data
NS
Cost
Manage Product Data
NS
Cost
Manage Product Data
COST, WIP
Cost
Quality Management
Corporate Quality Plan
Manage Quality Plan
NOT MODULE
SPECIFIC
Other
What operations/processes (e.g., receiving inspection, SPC data logging,

etc.) do you want to streamline for Quality Management?
Quality Management
Manage Quality Plan
NOT MODULE
SPECIFIC
Other
What operations/processes (e.g., incoming WIP inspection, etc.) do you

want to eliminate for Quality Management?
Other
What time-intensive Quality Management operations/processes need to be

addressed?
OBM Level I
Who receives a copy of the Engineering Change reports?

Engineering Change report?
How do you update a Engineering Change reports distribution list?

Do the separate business units run their own Engineering Change reports?
What type of printers do you run Engineering Change reports (including


Will there need to be terminal security for Engineering Change?
Do you run security reports on a regular basis for Engineering Change?


Engineering Change accounts to be valid with only certain other values.
How do you maintain your Engineering Change data?
How do you audit your Engineering Change data?

How do you cost parts and labor for returned goods repairs?

262268036.xls
Do you estimate the costs of repairs prior to the actual repair process? If so
- please describe the estimation process.
Do you track the actual repair cost to the estimate? if so - please describe
the tracking process and what information or tools are used.
Quality Management
Manage Quality Plan
NOT MODULE
SPECIFIC
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Maintenance
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Maintenance
Quality Management
Not identified
QA
ALL
Does a current process baseline already exist for the Quality Management
processes? If so, please provide copy.
Quality Management
Not identified
QA
ALL
Do Quality Management policies, procedures and work instructions exist? If

so, please provide sample.
Quality Management
Quality Management

Not identified
Not identified
QA
QA
ALL
ALL
Quality Management
Not identified
PO, QA, SERVICE,

WIP
ALL
What Quality Management data do you maintain and how is it maintained?

How do you audit your Quality Management data?
What group/organization is the primary customer for this Quality

Management process? Secondary customer(s)?
What is/are the key output(s) of the Quality Management process?
What request or event launches the Quality Management processes?
Please provide listing.
Page 140

OBM Level I
OBM Level II
OBM Level III
Application
Category
Quality Management
Not identified
QA
ALL
How does the customer recognize that the process has been completed
(e.g., reports, alerts, etc.)?
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
What are the business functions that must be accomplished in order to

complete the process?
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
Quality Management
Not identified
QA
ALL
ALL
List and classify each business function by type (a combination of Manual or

System-assisted, and Internal or External) and responsible agent (owner).
What decision steps are involved in the process, what are the outcomes
and % likelihood for each outcome?
What are the key decisions that drive the process?
Create a pareto chart of causes or decision drivers of outcomes ("x" % of
the time "y" happens because...).
What are the policies that govern how the process will function?
Quality Management
Not identified
NOT MODULE
SPECIFIC
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
ALL
What are the constraints that limit or control the process?

Do standards exist for process steps?
Quality Management
Not identified
NOT MODULE
SPECIFIC
Quality Management
Quality Management

Not identified
Not identified
PO, QA, SERVICE,

WIP
QA
ALL
ALL
Quality Management
Not identified
PO, QA, SERVICE,

WIP
ALL
Quality Management
Quality Management

Not identified
Not identified
PO, QA, SERVICE,

WIP
QA
ALL
ALL
Quality Management
Not identified
QA
ALL
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
Quality Management
Not identified
PO, QA, SERVICE,

WIP
ALL
Quality Management
Not identified
QA
ALL
ALL
What are the system transactions (list by "type" such as: control, status,
movement, logistics, change, quality, balancing and reconciliation)?
What is the primary information captured and used?
What is the source of each set of key information?
What are the data capture methods?
Does a schematic exist that depicts all storage points for material?
Does a schematic exist that depicts all storage points for information?
What types of security and controls are used regarding key information?
How is data entry audited?
What are the activity drivers and how are they measured and valued?
Not identified
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
Not identified
NOT MODULE
SPECIFIC
ALL
ALL
Quality Management
What are representative transaction volumes for key process steps?

What are the drivers of transaction volume surge and peak loads?
How stable is the transaction throughput?
Quality Management
Not identified
NOT MODULE
SPECIFIC
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
Not identified
NOT MODULE
SPECIFIC
ALL
ALL
Quality Management
What are the opportunities for improving the process?

Where are the current weak areas?
What are the redundancies (particularly data entry)?
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Quality Management
Not identified
QA
ALL
What are the reasons for acquiring the new application system relevant to
this business area?
Quality Management
Not identified
QA
ALL
What families of products or inputs carry the most value through the
process?
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Collect Quality
Results
How do you integrate your quality system(s) with other operating

subsystems (like Purchasing, Inventory, Manufacturing, etc.)?
Not identified
PO, QA, SERVICE,

WIP
Collect Quality
Results
What are the operating systems transactions from which quality results
must be collected?
Collect Quality
Results
Describe how quality results must be collected in "background" (i.e. no

operator intervention)?
Describe the procedure and level of difficulty encountered when new quality
collection elements must be added to existing plans.
Quality Management
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Quality Management
Not identified
QA
Collect Quality
Results
Not identified
PO, QA, SERVICE,

WIP
Return Material
Return Material
Quality Management
262268036.xls
Where are the process bottlenecks?
Quality Management
NOT MODULE
SPECIFIC
Are field info (like returns) incorporated?

What is the linkage between service systems, RMAs and serialized items?
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Quality Management
Quality Management

Not identified
Not identified
PO, QA, SERVICE,

WIP
AP, QA
Return Material
Adjust Accounts
Quality Management
Not identified
QA
Enhance Quality
Collection Plans
Quality Management
Quality Management
Quality Management

Not identified
Not identified
Not identified
QA
QA
QA
Enhance Quality
Collection Plans
Specifications
Specifications
Quality Management
Not identified
QA
Specifications
Do you maintain Specifications by Item & Operation?

Do you maintain Specifications by input characteristic?
Do you maintain Specifications by a combination of Item and input
characteristic? Supplier? Customer?
Quality Management
Not identified
QA
Specifications
Is it necessary to store schematics and other drawings on-line as electronic

documents for inspection purposes?
Will you accept obsolete products for return?

Do you automatically take credit for returned goods in payables?
How are quality collection plans revised, improved and generally updated
based on corrective action cycles?
To what extent can collection plans be user-defined (including key
information)?
Page 141

OBM Level I
OBM Level II
OBM Level III
Application
Category
Quality Management
Not identified
QA
Specifications
Do you maintain on-line specifications using: target values? Validation

ranges? Lists of values?
Quality Management
Not identified
QA
Collection Plans
Do you have the capability to determine what quality characteristics must be

entered based on other entries or actions?
Quality Management
Not identified
QA
Collection Plans
Do you reuse system-assisted, pre-built Quality Plans to simplify receiving

inspection?
Quality Management
Not identified
QA
Collection Plans
Quality Management
Not identified
QA
Collection Plans
Is data gathering restricted to subsets by family or other grouping to reduce

volume?
Quality Management
Not identified
QA
Collection Plans
To what extent can elements be user-defined on collection plans (including

lengths and precision, and validation logic)?
Quality Management
Quality Management

Not identified
Not identified
QA
QA
Collection Plans
History
Quality Management
Not identified
NOT MODULE
SPECIFIC
Management
To what other systems is quality information exported?

How do you determine which products and business processes require
quality control and reporting?
Quality Management
Not identified
QA
Management
How does the quality management system interface with total preventive
and predictive maintenance programs?
Quality Management
Quality Compliance Mgmt
Not identified
PO, QA, SERVICE,

WIP
Security
Do you have security restrictions on who can enter data for Quality
Management? (e.g., by company, by cost center, by position)? Please
What are the important characteristics and elements you plan to collect?
(class by type: identification, reference, variables, attributes)
Must users develop collection plans that vary by site or organization for the
same transaction?

(e.g., place or release quality holds, reject lots, etc.) for Quality
Management (e.g., by company, by cost center, by position)? Please
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Security
Quality Management
Not identified
QA
Security
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Security
Quality Management
Not identified
QA
Security
Do you run security reports on a regular basis for Quality Management?

Describe process and who runs reports.
Quality Management
Not identified
NOT MODULE
SPECIFIC
Security

for Quality Management? Please provide copy.
Quality Management
Not identified
NOT MODULE
SPECIFIC
Security
Quality Management
Not identified
QA
Validation
Quality Management
Not identified
PO, QA, SERVICE,

WIP
ALL
What technology and tools are needed at the business function (process
step) level for data gathering, measurement or inspection?
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
What are the control points for performance measurement and

management? Status? Value? Location?
ALL
Do you have security restrictions on who can run Quality Management

reports (e.g., by company, by cost center, by position, etc.)?
Will there need to be terminal security for Quality Management?

trained). Will any new menus need to be created for Quality Management?
Do you review requirements for validation rules, allowing certain Quality
Management accounts to be valid with only certain other values.
Not identified
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
Quality Management
Not identified
NOT MODULE
SPECIFIC
ALL
ALL
How do you measure efficiency?

How do you measure response or service to the customer?
How do you measure the stability of key process steps?
Quality Management
Not identified
NOT MODULE
SPECIFIC
Quality Management
Not identified
QA
Monitor In-process
controls
Do you monitor serial cycle history (like multiple passes through testing or
debugging)?
Do you maintain statistical process controls (SPC)?
QA
Monitor In-process
controls
Do you maintain SPC for supplier production processes?
Quality Management
Not identified
Quality Management
Not identified
QA
Monitor In-process
controls
Quality Management
Not identified
QA
Monitor In-process
controls
What are the key variables and attributes that are monitored during
production?
QA
Monitor In-process
controls
To what extent are Cp, Cpk and other process capability statistics
maintained and used?
To what extent are correlation statistics maintained?
Quality Management
Not identified
Quality Management
Not identified
QA
Monitor In-process
controls
Quality Management
Not identified
QA
Monitor In-process
controls
How do you alert the appropriate personnel when quality nonconformance

occurs?
Does the quality system take or recommend action based on sampling or
analysis of a series of outputs?
Quality Management
Not identified
QA
Monitor In-process
controls
Not identified
PO, QA, SERVICE,

WIP
Collect Quality
Results
How is failure data collected? What % is being entered manually?
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Collect Quality
Results
Do you collect information "on everything", and not just failures (tests run,
environmental factors, etc.)?
Collect Quality
Results
Do you collect time-to-failure statistics?
Quality Management
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Collect Quality
Results
Is the current system transparent across suppliers (for both collection and
reporting)?
Not identified
PO, QA, SERVICE,

WIP
Collect Quality
Results
Do current procedures call for logging time spent debugging or

troubleshooting failures?
Quality Management
262268036.xls
How do you measure value for key process steps?
Quality Management
NOT MODULE
SPECIFIC
Page 142

OBM Level I
OBM Level II
OBM Level III
Application
Category
Collect Quality
Results
When gathering quality collection results from test or other automated

equipment, how do you filter, screen or otherwise avoid a lot of unimportant
excess data?
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Not identified
PO, QA, SERVICE,

WIP
Collect Quality
Results
Do you need to be able to back out any collected results?
Quality Management
Is Cycle time a quality collection element?
Not identified
QA
Collect Quality
Results
Collect Quality
Results
How do you gather failure analysis data from Suppliers and translate codes
between systems?
Quality Management
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Quality Management
Not identified
QA
Collect Quality
Results
Are collection elements derived from other elements (like Symptom Code
from comparison of results to specs)?
Is the current system able to auto-populate collection elements?
QA
Collect Quality
Results
Are collection elements ever calculated as a function of other elements (in

addition to constants)?
Quality Management
Not identified
Quality Management
Not identified
QA
Collect Quality
Results
Quality Management
Not identified
QA
Collect Quality
Results
Do you capture and report Supplier process factors that are affecting
product quality?
Collect Quality
Results
What collection import programs are in use?
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Quality Management
Not identified
QA
Test/Inspect
Quality Management
Quality Management

Not identified
Not identified
NOT MODULE
SPECIFIC
QA
Test/Inspect
Test/Inspect
Quality Management
Quality Management
Quality Management
Quality Management

Not identified
Not identified
Not identified
Not identified
QA
QA
QA
QA
Test/Inspect
Test/Inspect
Test/Inspect
Test/Inspect
Quality Management
Not identified
QA
Diagnose Quality
Event
What criteria is used to "pass" material during inspection?

What percent of material passes during the first inspection?
Do you track "first-pass" inspection?
Does the system prompt suggested test or debug steps based on
preliminary collection results?
Quality Management
Not identified
QA
Diagnose Quality
Event
How is the Supplier quality event capture through corrective action

managed?
Quality Management
Not identified
QA
Diagnose Quality
Event
Are action rules and systematic notifications used when in-house quality
events occur? Are these filtered by parameters in any way?
Quality Management
Not identified
NOT MODULE
SPECIFIC
Disposition nonconforming material
Quality Management
Not identified
NOT MODULE
SPECIFIC
Quality Management
Not identified
QA
Quality Management
Not identified
QA
Are inspection control areas organized in these ways: internal (for

characteristics), external (like packaging and handling), source process and
administrative process (documentation)?
Are test and inspection instructions available at critical steps throughout the
supply chain?
What sampling programs are in-place and what is their basis?
What types of "holds" are used after a quality event has occurred and
before disposition is made?
How are material review board workflows enabled?
Are responsibilities for dispositioning nonconformances established by

name? Department? Role?
What percentage of material is returned for re-work?
What percentage of material is scrapped?
How long does it take you to disposition discrepant material?

Quality Management
Not identified
QA
Quality Management
Not identified
NOT MODULE
SPECIFIC
Repair or Replace
Quality Management
Not identified
QA
Take Corrective
Action
Is the corrective action loop closure automated or based heavily on manual

methods and transmittal of hard-copy forms?
Is the corrective action loop based on any workflow technology?
To what extent are system-based supplier certification records maintained?
Quality Management
Not identified
QA
Take Corrective
Action
Quality Management
Not identified
QA
Take Corrective
Action
Quality Management
Not identified
QA
Take Corrective
Action
Quality Management
Not identified
QA
Take Corrective
Action
Do you need to collect Symptom, Cause and Action codes along the
corrective action loop?
Take Corrective
Action
Do all process outputs serve as events for other quality or management

processes?
Do you track corrective actions from MRB or Supplier audit event through
analysis, action, change control (like ECO) and pre-control planning?
Quality Management
Not identified
NOT MODULE
SPECIFIC
Not identified
QA
Take Corrective
Action
Do you measure re-work production volumes or costs?
Quality Management
Do you do re-work off-line or during production?
Quality Management
Not identified
QA, WIP
Take Corrective
Action
Quality Management
Not identified
NOT MODULE
SPECIFIC
Capture Cost of
Quality
What are the components of enterprise wide quality costs and how are they
gathered (including sources)?
Do you collect actual costs for re-work and repair orders?
COST, QA
Capture Cost of
Quality
How do you cost parts and labor for repairs to returned repairs?
Quality Management
Not identified
Quality Management
Not identified
COST, QA
Capture Cost of
Quality
Quality Management
Not identified
QA
Analyze Quality
Results
Does failure-based system cover in-house as well as Suppliers so that a

total picture (denominator) of production can be captured?
QA
Analyze Quality
Results
Is there an integration with generalized reporting, especially graphics,

paretos, etc.?
Quality Management
262268036.xls
What are the policies governing repair vs. replace?
Not identified
Page 143

OBM Level I
Quality Management
Quality Management
OBM Level II
OBM Level III
Application
Category

Do you track PPM (parts per million) tracking the business functions?
QA
Analyze Quality
Results
Are Pareto charts produced like: assembly type by diagnostic symptom?
Not identified
QA
Analyze Quality
Results
Analyze Quality
Results
Is there product line quality information retrieval without resorting to manual

entry?
Not identified
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Quality Management
Not identified
QA
Analyze Quality
Results
For Pareto charting, can you perform an initial selection to determine a

subset from the universe of parts to include?
Do time series charts include USL/LSL and UCL/LCL lines?
QA
Analyze Quality
Results
Is it necessary to plot multiple characteristics on the same time series chart?
Quality Management
Not identified
Quality Management
Not identified
QA
Analyze Quality
Results
Quality Management
Not identified
QA
Analyze Quality
Results
What out-of-control conditions do you monitor (and what patterns) on

control charts?
Must collections plans be grouped for reporting purposes?
Quality Management
Not identified
QA
Analyze Quality
Results
Quality Management
Not identified
QA
Analyze Quality
Results
Is it necessary to be able to report/chart/query results from a "list" of quality

Collection Plans rather than from just one plan at a time?
Not identified
QA
Analyze Quality
Results
Does current charting system print multiple charts on the same page?
Quality Management
Analyze Quality
Results
Is it necessary to consolidate across systems?
Quality Management
Not identified
NOT MODULE
SPECIFIC
Not identified
QA
Analyze Quality
Results
To what extent are Serial/Lot history records maintained?
Quality Management
Is serial genealogy a business requirement?
QA
Analyze Quality
Results
Do you currently report total defects per unit and defects per million for each
Supplier-related material transaction?
Are failure analyses reported by problem and product?
Quality Management
Not identified
Quality Management
Not identified
QA
Analyze Quality
Results
Quality Management
Not identified
QA
Analyze Quality
Results
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Analyze Quality
Results
Quality Management
Not identified
QA
Analyze Quality
Results
What are the primary quality analysis reports in use? How are they used?
By whom? Frequency?
Quality Management
Not identified
QA
Specifications
Are variable inspection modes limited to first article or is 100% inspection

used?
Quality Management
Not identified
QA
Specifications
Do you maintain USL/LSL and UCL/LCL ranges on-line, and, if so, for what
elements or characteristics are they maintained?
Quality Management
Not identified
QA
Collection Plans
Do you need the results on quality collection to initiate another program (like
transfer material to a hold area (subinventory)?
Quality Management
Not identified
QA
Collection Plans
Must it be possible to link collection results together (for instance to

calculate yield across several alternate paths within a routing)?
Quality Management
Not identified
QA
Collection Plans
To what extent are systematic incoming inspection quality collection plans

used to inspect Supplier products?
Quality Management
Not identified
QA
Collection Plans
Quality Management
Quality Management

Not identified
Not identified
QA
QA
Process Audit
ASL
Quality Management
Not identified
QA
ASL
Quality Management
Quality Management

Not identified
Not identified
QA
QA
History
History
Quality Management
Not identified
QA
History
Is it necessary to be able to maintain "history" records?

Do you maintain quality event and corrective action history for
Serial/Lot/Item from receiving through WIP, rework, finished goods and
material returns?
Quality Management
Not identified
QA
History
When characteristics or elements are no longer tracked, what happens to

history? How is further input prevented?
Quality Management
Not identified
QA
Management
What are the key indicators that are measured with the domain of the
quality management system?
Quality Management
Not identified
PO, QA, SERVICE,

WIP
Management
What is the frequency of data collection and reporting by representative

product? Family of products? Business process?
Management
Are there delays between quality event occurrence and reporting/analysis?

What are the average delays by: reason? Product Family? Process?
What are the types of predefined actions you can specify to be taken based
on quality events (electronic mail, alerts, display to operator, etc.)?
Do you capture Supplier site and process audit results (Non-conformance,
Corrective Actions)?
How do authorized supplier lists tie in with the quality system?
Do you maintain Supplier certification status optionally at site, site-product
and site-process levels?
Do you have difficulty viewing Serial or Lot history with the current system?
262268036.xls
How are reporting responsibilities assigned?
Quality Management
Not identified
NOT MODULE
SPECIFIC
Quality Management
Quality Management

Not identified
Not identified
NOT MODULE
SPECIFIC
QA
Management
Management
Quality Management
Not identified
ENG, QA
Management
Management
Management
Management
Management
Quality Management
Quality Management
Quality Management

Not identified
Not identified
Not identified
NOT MODULE
SPECIFIC
QA
QA
Quality Management
Not identified
QA
What are the drivers for updating reporting requirements?

How do you manage and control quality information dissemination?
Does operating policy support concurrent engineering methods by linking
Supplier-generated quality characteristics and specifications plus Supplier
corrective action history to Engineering prototype development?
Do you compare quality trends to trends in productivity, supplier
compliance, plant and equipment utilization and custom satisfaction?
Are quality control programs linked with design-of-experiments?
Do you segregate suspect material for planning purposes?
Do you segregate suspect material for costing and/or scrapping purposes?
Page 144

OBM Level I
OBM Level II
OBM Level III
Application
Category
Sales Management
Quote and Contract Management
Quote Management
ALL
General
What applications/methods are you using for placing orders and order
fulfillment?
Sales Management
Quote Management
Oracle Sales
Quotes
Sales Management
Quote Management
Oracle Sales
Quotes
Sales Management
Quote Management
Oracle Sales
Quotes
Sales Management
Quote Management
Oracle Sales
Quotes
Sales Management
Quote Management
Mobile
Visits
Sales Management
Quote Management
Oracle Sales
Quotes
Sales Management
Quote Management
Mobile
Visits
Sales Management
Quote Management
Oracle Sales
Quotes
Sales Management
Quote Management
Oracle Sales, OM
Quotes
How are price lists organized? Please provide a sample of all price lists
currently being used?
Sales Management
Quote Management
Oracle Sales
Quotes
How long is a quote valid and what documents accompany a quote?

Provide examples of each.
Sales Management
Quote Management
Oracle Sales, OM
Quotes
Sales Management
Quote Management
Oracle Sales
Quotes
How many accounts and contacts to you anticipate tracking?
What approvals are required for quotes?

How do you generate quotes?
Are there product configuration requirements for quoting?
Are sales reps allowed to override pricing?
Can a Sales Rep produce a quote and or a sales order on a customer site
Do you discount by line, volume, and/or the total quote?
Does the Sales Rep have to print a quote or sales order on customer site
Does your salesforce create quotes? Provide examples of existing quotes?
How many different price lists do you have and how often are they updated?
How many quotes are created for a single opportunity typically?
Sales Management
Sales Administration
Account Knowledge Management
Oracle Sales
Opportunity
Management
Sales Management
Oracle Sales
Contact
Management
What type of company or account information do you track for

prospects/customers?
What type of company or account information do you track for customers?
Sales Management
Oracle Sales
Contact
Management
Oracle Sales
Contact
Management
What type of contact information do you track?
Sales Management
Sales Management
Oracle Sales
Contact
Management
How does account and contact information get entered into the current
system?
How does account and contact information get updated in the current
system?
Sales Management
Oracle Sales
Contact
Management
Sales Management
Oracle Sales
Contact
Management
Do you currently have a system for purging account and contact

information? If so, what is the criteria for purging the information? Is it
archived?
Sales Management
Oracle Sales
Contact
Management
Who needs to access account and contact information? Where do they

access the information from (i.e. home, office, hotel)?
How do you currently control account or contact duplication?
Oracle Sales
Contact
Management
How many accounts and contacts do you anticipate tracking?
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management

Compensation Management
Oracle Sales
OSC
OSC
OSC
OSC
OSC
OSC
Contact
Management
Commissions
Commissions
Commissions
Commissions
Maintenance
Maintenance
Sales Management
OSC
Operations
Do you pay commissions?

Do you recognize commissions at time of booking?
Do you split commissions?
Which commissions system do you use?
How do you maintain your Sales Compensation data?
How do you audit your Sales Compensation data?
Which operations/processes do you want to streamline for Sales
Compensation?
Sales Management
OSC
Operations
Which operations/processes do you want to eliminate for Sales

Compensation?
Sales Management
OSC
Operations
Are there any time-intensive Sales Compensation operations/processes

Sales Management
OSC
Period Close
Sales Management
OSC
Period Close
Is the schedule to open/close an accounting period for Sales Compensation

documented?
Sales Management
OSC
Period Close
How long does it take to open/close an accounting period for Sales

Compensation?
Sales Management
OSC
Period Close
How long should it take to open/close an accounting period for Sales

Compensation?
Sales Management
OSC
Period Close
Is closing an accounting period for Sales Compensation a hard close or a

soft close?
Sales Management
OSC
Period Close
Sales Management
OSC
Period Open
Who performs the tasks associated with opening/closing an accounting

period for Sales Compensation?
Sales Management
OSC
Reporting
for Sales Compensation?
Sales Management
OSC
Reporting
What business performance statistics do you monitor for Sales

Compensation?
Sales Management
OSC
Reporting
What are your Sales Compensation reporting requirements with respect to

How do you open/close an accounting period for Sales Compensation?
How are adjustments to closed periods for Sales Compensation handled?
262268036.xls
Page 145

OBM Level I
OBM Level II
OBM Level III
Application
Category

What reports do you currently generate to meet your Sales and Sales
Compensation reporting requirements? Provide examples of each. Include
source, user, frequency, number of copies, level of importance.
Sales Management
OSC
Reporting
Sales Management
OSC
Reporting
Is there any Sales Compensation reporting requirement that your current

Sales Management
OSC
Reporting
Are Sales Compensation reports standard across multiple Sets of Books,

Sales Management
OSC
Reporting
Are Sales Compensation reports standard across multiple levels within a

Sales Management
OSC
Reporting
What account codes and/or descriptions are required on Sales

Compensation reports?
Sales Management
OSC
Reporting
Do you provide a "key" of content/information somewhere on the Sales

Compensation report?
Sales Management
Sales Management
OSC
OSC
Reporting
Reporting
Sales Management
Sales Management
OSC
OSC
Reporting
Reporting
Sales Management
OSC
Reporting
How do you update a Sales Compensation reports distribution list?

Is the process to update a Sales Compensation reports distribution list
documented?
Sales Management
OSC
Reporting
How long does it take to update a Sales Compensation reports distribution

list?
Sales Management
OSC
Reporting
How long should it take to update a Sales Compensation reports

distribution list?
Sales Management
OSC
Reporting
Who performs the tasks associated with updating a Sales Compensation

Sales Management
OSC
Reporting
Do some of these Sales Compensation reports belong in report sets?

Sales Management
OSC
Reporting
Sales Management
OSC
Reporting
Do you run Sales Compensation reports for different companies or cost

centers?
Sales Management
OSC
Security
Do you have security requirements on who can enter data for Sales
Compensation? (e.g. by company? by cost center?)
Sales Management
Sales Management
OSC
OSC
Security
Security
Sales Management
OSC
Security
Sales Management
Sales Management
OSC
OSC
Security
Commissions
Sales Management
OSC
Commissions
Sales Management
Sales Management
OSC, AR
OSC, AR
Commissions
Commissions
Sales Management
OSC
Commissions
Sales Management
Sales Management
Oracle Sales
OSC
Commissions
Commissions
Sales Management
OSC
Commissions
Sales Management
Sales Management
OSC
OSC
Commissions
Comp Plan
Sales Management
Sales Management
Sales Management
OSC
OSC
OSC
Comp Plan
Commissions
Comp Plan
Sales Management
OSC
Comp Plan
Could 2 sales reps on the same plan have different rates?

What is the duration of your comp plans (annual, bi-annual)?
Are commissions paid at a flat rate or are the plans based on a tiered
approach?
Sales Management
OSC
Comp Plan
Do you allow your sales reps to receive draws? If so, are they recoverable
or non-recoverable?
Sales Management
Sales Management
OSC
OSC
Comp Plan
Comp Plan
Sales Management
Sales Management
OSC
OSC
Comp Plan
Comp Plan
Sales Management
Sales Management
Sales Management
Sales Management
OSC
OSC
OSC
OSC
Comp Plan
Comp Plan
Comp Plan
Commissions
What Sales Compensation reports are grouped together on a regular basis

Who receives a copy of the Sales Compensation reports?
What is the criteria for determining who should receive a copy of any Sales
Compensation report?
What type of printers do you run Sales Compensation reports (including

Do you have security reports on who can run Sales Compensation reports?
Will there need to be terminal security for Sales Compensation?
Do you run security reports on a regular basis for Sales Compensation?
for Sales Compensation?
How are you currently paying commissions?
What is the source of transactions you pay commissions from? Oracle
Apps, other apps, or custom apps? Is it integrated with your current
system?
Can you bring over all the relevant data from your receivables application?
Ex: Rep, date, amount, product.
Roughly how many lines will come over in an average month?
How many different products and/or services do you compensate your
salesforce on? Can these be hierarchically ordered?
In which application are salesreps assigned to orders? How are they
assigned?
How many and what types of manual adjustments do you make?
Does your order entry system allow multiple reps per line, either as a split or
as a double comp situation?
At what point in the order cycle do you pay commissions: Booking, invoice,
payment etc.
Do sales managers receive roll up credit from their subordinates?
How many different kinds of compensation plans are there for your
salesforce?
Do you pay independent agents such as resellers or vendors commissions?
262268036.xls
Do you pay rebates to customers?

What do you base a sales reps commission rate on? Dollars sold, units, %
discount given, margin?
Are reps paid on booking, invoice or payment? Other?
Are bonuses based on subjective or objective criterion? What are the
objective bonuses based on (P&Ls, margin etc.)?
Are there commonalities across plans? Shared elements?
Are different lines of business incented differently?
How often do you pay commissions, bonuses, draws, etc.?
Page 146

OBM Level I
OBM Level II
OBM Level III
Application
Category
Sales Management
OSC, AP
Commissions
What application do you use to pay (not calculate) commissions?

How many different reps do you pay through your compensation system?
Sales Management
OSC
Organization
Sales Management
Sales Management
Sales Management
OSC
OSC
OSC
Organization
Organization
Reporting
Sales Management
OSC
Reporting
Will OSC be implemented at multiple sites?

What are your commissions reporting requirements for Sales?
Will anyone other than the comp analysts have access to commissions
data?
Sales Management
OSC
Reporting
Do you have a requirement for OSC to touch the GL (accruals,

adjustments)?
Sales Management
Sales Management
Sales Management
Sales Management
OSC
OSC
OSC
OSC
Operations
Comp Plan
Comp Plan
Commissions
Sales Management
Sales Management
OSC
Telesales
Commissions
Telesales
Sales Management
OSC
Organization
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Not identified
OSC
Oracle Sales
Oracle Sales
Oracle Sales
Oracle Sales
Operations
Maintenance
Maintenance
Operations
Operations
Sales Management
Not identified
Oracle Sales
Operations
How do you maintain your Sales data?

How do you audit your Sales data?
Which operations/processes do you want to streamline for Sales?
Which operations/processes do you want to eliminate for Sales?
Are there any time-intensive Sales operations/processes that need to be
addressed?
Sales Management
Not identified
Oracle Sales
Security
Do you have security requirements on who can enter data for Sales? (e.g.
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Oracle Sales
Oracle Sales
Oracle Sales
Security
Security
Security
Sales Management
Not identified
Oracle Sales
Security
Will there need to be terminal security for Sales?

Do you run security reports on a regular basis for Sales?
for Sales?
Sales Management
Not identified
Oracle Sales
Validation
Do you review requirements for validation rules, allowing certain Sales

Sales Management
Sales Management
Not identified
Not identified
Oracle Sales
Oracle Sales
General
General
Sales Management
Not identified
Oracle Sales
General
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Oracle Sales
Oracle Sales
Oracle Sales
General
General
General
Sales Management
Not identified
ALL
General
Is there an existing diagram of the current Sales processes?

What is your current Sales application?
What sales related business areas and/or operations are targeted for
improvement?
Sales Management
Not identified
ALL
General
What sales related business areas and/or operations are targeted for reengineering? List their priority?
Sales Management
Not identified
Sales
General
How do you see the application resolving your current deficiencies/issues in

Sales?
Sales Management
Not identified
ALL
General
Sales Management
Not identified
ALL
General
What type of information is exchanged between the current Sales

application and your other systems/processes?
Sales Management
Not identified
ALL
General
Sales Management
Not identified
Oracle Sales
General
Sales Management
Not identified
Sales
General
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Not identified
Not identified
Sales
Sales
ALL
ALL
ALL
General
General
General
General
General
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Not identified
Not identified
ALL
ALL
All
All
Telesales
General
General
Organization
Organization
Telesales
Is it possible that the same deal could roll up to two different reps in the
same management chain?
Approximately, how long does the collection process take before

completion?
Can sales management make changes to comp plans easily?
Do you use formulas to calculate commissions?
Do your sales people understand how they are paid?
How do you determine which rep(s) should get credit for a sale? Is that
information entered manually or determined automatically through a rulebased system? If determined automatically, please specify rules.
How does your company monitor telesales agent performance?
How many people at your company handle the sales compensation
function?
How often do you collect transactions that you pay commisions? E.g., daily,
weekly, monthly.
Do you have security reports on who can run Sales reports? (by company,
by cost center etc.)
What was the reason for purchasing/upgrading to this Oracle Sales

application?
What is the purpose of the relevant Sales systems/processes?
What is the origin of the relevant Sales systems/processes (vendor or inhouse)?
Is there an existing entity relationship (E-R) diagram of the current Sales
application?

between Sales and other connected/interfaced systems?
What are your requirements for importing and exporting data from Sales?
What are your on-line help/documentation requirements for Sales
applications?
What sales related manual operations/processes do you need to automate?
262268036.xls
What Sales historical information do you currently maintain?

What types of PCs do the users have?
What word processing package do the users use?
What other Oracle applications do you have?
What are your language/Global requirements? Do you have accounts
spanning multiple countries where language and character sets need to be
considered?
What Communications hardware/software will the users be using?
Do you have any multiple currency requirements?
Do you have any multi-org requirements?
How do you route sales calls?
Page 147

OBM Level II
OBM Level III
Application
Category
Sales Management
Sales Management
Not identified
Not identified
Oracle Sales
OC
Reporting
Pricing
How long does it take to update a Sales report's distribution list?

Are all customers attached to a price list?
Are there any other high level requirements that you want to discuss?
Sales Management
Sales Management
Not identified
Not identified
ALL
OC
General
Pricing
Sales Management
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Not identified
ALL
OC
OC
OC
Security
Sales
Sales
Sales
Sales Management
Not identified
ALL
Security
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
OC
OC
OC
OC
OC
OC
OC
Customer
Information
Sales
Product Types
Sales
Sales
Pricing
Pricing
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
OC
ALL
OC
OC
OC
OC
Pricing
Reporting
Sales
Sales
Sales
Sales
Sales Management
Sales Management
Not identified
Not identified
iStore, Web
Customers
OC
Internet Sales
Commissions
Sales Management
Not identified
OC
Sales
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
OC
OC
OC
Sales
Sales
Product Types
Sales Management
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Not identified
OC
OC
ALL
OC
Sales
Sales
Security
Sales
Sales Management
Not identified
Oracle Sales
General
Sales Management
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Not identified
OC
OC
Oracle Sales
Oracle Sales
Sales
Sales
General
General
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
Mobile
Oracle Sales
Oracle Sales
Background
Reporting
Reporting
OBM Level I
Can price lists be overridden?

Describe any current features or functions of your application/system
security?
Do you accept configured orders?
Do you allow partial payment of invoices?
Do you check Available to Promise prior to quoting ship date?
Do you currently have any limits on your system to prevent unauthorized
use?
Do you default other information (I.e., payment terms, shipping, tax) at the
customer level?
Do you enter customer information while on the phone?
Do you give the customers a ship date while on the phone?
Do you handle orders from unknown customers?
Do you have customers that order for other customers?
Do you have default price lists?
Do you have promotional discounts?
Do you have rule based pricing? (e.g., CPU model, monitor, keyboard)
Do you have tools to do on-demand reports or queries?
Do you perform customer credit checking prior to entering the order?
Do you ship from multiple locations?
Do you take orders only from approved customers?
Do you tell the customer the product price while on the phone?
Do you use and Internet Service Provider for your web enabled systems, if
any?
Do you use channel sales?
Do you use customer agreements/contracts to manage specific discounts?
Do you use customer agreements/contracts to manage specific price lists?
Do you use Return Material Authorizations?
How do you check Available to Promise for configured orders?
How is the shipping location determined? (9.e., by geography or product
availability)?
How many bill-to's do you maintain for each customer?
How often do you change your passwords and codes?
Is there an approval cycle for each type of order?
What are the most pressing current issues or problems with your sales
cycle processing? (Pain points and frustrations)
What are the types of orders that you process? (e.g., goods, services, or
returns
What data will need to be converted from your existing systems?
What legacy systems maintain customer information?
What system will be the source of information for Mobile Field Sales, if
Oracle Sales is being used what release will be running
Who is currently responsible for creating or changing Sales reports?
Who is in charge of running the reports?
Who maintains customer information?
Sales Management
Sales Management
Sales Management
Not identified
Not identified
Not identified
OC
Oracle Sales
Oracle Sales
Customer
Information
Product
Reporting
Sales Management
Sales Organization
Oracle Sales
General
Sales Management
Sales Management
Sales Organization
Sales Organization
Oracle Sales
Oracle Sales
General
General
Sales Management
Sales Organization
Oracle Sales
General
Sales Management
Sales Organization
ALL
General
What is the turnover rate for the sales force?
Oracle Sales
Territory
Management
How is your sales force organized?

In general, how many reps work on an account?
Who maintains the item master and how often is this changed?
Who receives a copy of a Sales Reports?
What is the total number of users who have/will have access to the Sales
application?
How many users will have access to the Sales application for updating
information?
Classify your Sales users into different functional user groups.
How many users will be accessing the Sales application at the same time?
Will users be accessing the Sales application remotely? In what manner?
Sales Management
Sales Organization
Sales Management
Sales Organization
Oracle Sales
Territory
Management
Sales Management
Sales Organization
Oracle Sales
Territory
Management
Sales Management
Sales Organization
Telesales
Who in your organization will require the ability to request that a letter or
Literature Fulfillment collateral be sent?
Sales Management
Sales Organization
Oracle Sales
Sales Management
Sales Management
Sales Management
Sales Management
Sales Organization
Sales Organization
Sales Organization
Sales Organization
Telesales
Telesales
Telesales
Telesales
Telesales
Telesales
Telesales
Telesales
Who in your organization will require the ability to fulfill literature requests?
Do certain telesales reps work with certain products/customers/languages?
262268036.xls
Do certain telesales reps work with certain customers?

Do certain telesales reps work with certain languages?
How many tele agents do you have?
Page 148

OBM Level I
OBM Level II
OBM Level III
Application
Category
Sales Management
Sales Management
Sales Organization
Sales Organization
Telesales
Telesales
Telesales
Telesales
Sales Management
Sales Organization
Oracle Sales
General
Sales Management
Sales Management
Sales Management
Sales Organization
Sales Organization
Sales Planning
Oracle Sales
Oracle Sales
Oracle Sales
Reporting
Forecasting
Commissions
Sales Management
Sales Planning
Mobile
General
Sales Planning
Oracle Sales
Contact
Management
What type of information do you track on competitors?
Sales Management
What type of information do you track for sales partners?
How many different sites do you perform telephone sales or service?

How many agents at each site?
Can you provide a document that lists the roles and responsibilities for your
organization?
Do your salesreps have a capacity to compare their own data with the rest
of the sales force?
Who is responsible for forecasting?
Do you use channel sales?
What sales/account information do users need access to while
"disconnected" from the database?
Sales Management
Sales Management
Sales Planning
Sales Planning
Oracle Sales
Oracle Sales
Contact
Management
Product
Sales Management
Sales Management
Sales Planning
Sales Planning
Oracle Sales
Oracle Sales
Contact
Management
Product
Sales Management
Sales Planning
Oracle Sales
Product
Do you bundle specific products or services?

How often do you have new products or services? Is this a fairly dynamic
item master or does the item master remain relatively static?
Sales Management
Sales Planning
Oracle Sales
Product
How many different types of products or services do you have? Are these
products aligned into product families, classes, etc?
Is there a standard selling method across your organization? Across
business lines? Across divisions?
What do you sell?

Who do you generally sell to?
Sales Management
Sales Planning
Oracle Sales
Opportunity
Management
Sales Planning
Oracle Sales
Opportunity
Management
How long is your average sales cycle?
Sales Management
Do you restrict access to information by employee or sales territory?
Sales Management
Sales Management
Sales Management
Sales Management
Sales Planning
Sales Planning
Sales Planning
Sales Planning
Oracle Sales
Oracle Sales
Oracle Sales
Oracle Sales
Territory
Management
Forecasting
Forecasting
Forecasting
Sales Management
Sales Planning
Oracle Sales
Forecasting
Sales Management
Sales Planning
Oracle Sales
Forecasting
What are the sales management requirements in terms of forecasting

information?
Sales Management
Sales Planning
Telesales
Event Management
Describe the business process in which an event is organized and

managed.
Sales Management
Sales Planning
Telesales
Event Management
How are you currently managing the details, cost, and effectiveness of an
event?
Sales Management
Sales Management
Sales Management
Sales Planning
Sales Planning
Sales Planning
Oracle Sales
Oracle Sales
Telesales
Reporting
Reporting
Telesales
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Planning
Sales Planning
Sales Planning
Sales Planning
Sales Planning
iStore, Web
Customers
Telesales
Telesales
Telesales
Marketing Online
Telesales
Telesales
Telesales
Telesales
Event Management
Sales Management
Sales Management
Sales Planning
Sales Planning
Marketing Online
Oracle Sales
Event Management
General
Sales Management
Sales Planning
Oracle Sales
Reporting
Sales Management
Sales Management
Sales Management
Sales Planning
Sales Planning
Sales Planning
iStore, Web
Customers
Oracle Sales
Oracle Sales
Internet Sales
General
Quotes
Sales Management
Sales Management
Sales Planning
Sales Planning
Marketing Online
Palm
Event Management
Palm Devices
Sales Management
Sales Management
Sales Planning
Sales Planning
iStore, Web
Customers
Palm
Internet Sales
Palm Devices
Sales Management
Sales Planning
Oracle Sales
General
Sales Management
Sales Planning
Oracle Sales
General
Sales Management
Sales Planning
iStore, Web
Customers
Internet Sales
Sales Management
Sales Management
Sales Planning
Territory Management
Mobile
Oracle Sales
Reporting
Commissions
Sales Management
All
Territory
Management
Oracle Sales
Territory
Management
Describe how your territories are organized.
Sales Management
What are the qualifiers you use to place an account in a specific territory?
Oracle Sales
Territory
Management
How do you define your forecasting periods?

How do you set up your sales quotas? By salesrep, product, etc.
Who is responsible for determining and entering sales quotas?
At what level does your organization forecast (i.e. item, product category)?
Is there any requirement for on-line distribution and/or remote location

printing for Sales reports?
Does each separate site/business units run its own Sales reports?
Do you take sales orders over the phone?
Do you take sales orders over the web?
Do you perform outgoing sales calls?
Do the same reps handle outgoing calls and incoming calls?
How many different telephone workflows do you have?
Approximately how many events do you hold every year?
Describe the business process in which an event is organized and
managed.
Describe your Sales cycle?
Do they do any form of profitability analysis by product group, account etc.
Do you currently sell your products and services via the Internet?
Do you currently use any specific Sales methodology?
Do you have promotional pricing? If so, how often?
How are you currently managing the details, cost, and effectiveness of an
event?
How many palm devices will be used
What business areas and/or operations are targeted for web enabling?
What palm devices to be used
What portion of your business is to new customers vs. current customers?
What processes surrounding your sales cycle needs to be changed? How?
What products and services are you planning to sell via the Internet?
What sort of competitor information is the Sales Rep expected to collect
Sales Management
262268036.xls
Do you have different sales territories?

employees - present and future.
Page 149

OBM Level I
Sales Management
Sales Management
OBM Level III

Application
Category

Who manages territory assignments?
Oracle Sales
Territory
Management
How often are territories re-organized? When are they re-organized?
Oracle Sales
Territory
Management
Do you have territories that are assigned to sales partners?
Sales Management
Oracle Sales
Territory
Management
Oracle Sales
Territory
Management
How many territories do you have for Sales?
Sales Management
In general, how many reps work on a single territory?
Oracle Sales
Territory
Management
How do you qualify leads? Do you rank leads based on certain criteria? If
so, what is the criteria and what are the available ranks?
Sales Management
262268036.xls
OBM Level II
Sales Management
Sales Cycle Execution
Lead Management
Oracle Sales
Opportunity
Management
Lead Management
Oracle Sales
Opportunity
Management
How do you generate leads?
Sales Management
What types of promotions do you currently use (i.e. advertisements,

mailings)?
Describe the business process in which a promotion is carried out.
Sales Management
Lead Management
Telesales, Omktg
Promotion
Management
Sales Management
Lead Management
Telesales, Omktg
Promotion
Management
Sales Management
Sales Management

Lead Management
Lead Management
Telesales
Telesales
Promotion
Management
Event Management
Sales Management
Sales Management

Lead Management
Lead Management
Telesales
Telesales
Event Management
Event Management
Sales Management
Lead Management
Telesales
Sales Management
Lead Management
Telesales
Do you send collateral based on answers from mail or phone

Literature Fulfillment questionnaires?
Sales Management
Lead Management
Telesales
Telesales
Describe how telesales reps capture Sales leads as they come into
telesales center?
Sales Management
Lead Management
Marketing Online
Event Management
Do you send letters of confirmation or evaluation letters to people enrolled

in events?
Sales Management
Lead Management
Telesales
Telesales
Do your telesales reps have enough knowledge about the customers when
they are performing outbound calls?
Sales Management
Lead Management
Telesales
Telesales
How are calls linked to item details? Is it by company name or contact

name?
Sales Management
Lead Management
Telesales
Telesales
How are Sales leads updated and monitored as they progress through the
sales cycle to close?
Sales Management
Sales Management

Lead Management
Lead Management
Telesales
Marketing Online
Telesales
Event Management
Sales Management
Lead Management
Telesales, Customer
Telesales
Care
Sales Management
Sales Management

Lead Management
Lead Management
Telesales, Omktg
Marketing Online
Telesales
Event Management
Sales Management
Lead Management
Oracle Sales
Opportunity
Management
Sales Management
Lead Management
Oracle Sales
Opportunity
Management
Describe the business process in which a lead becomes a customer in your

organization? Is this done manually, or are these leads distributed
systematically to the salesforce?
Sales Management
Not identified
Oracle Sales
Territory
Management
How are action items assigned to sales reps? How is it communicated that
an action item has been completed?
Describe how sales reps who are working on an account together
communicate.
Sales Management
Sales Management
Sales Management
Sales Management

Not identified
Not identified
Not identified
Not identified
Oracle Sales
Telesales
Telesales
Telesales
Territory
Management
Event Management
Event Management
Event Management
Sales Management
Sales Management
Sales Management
Sales Management

Not identified
Not identified
Not identified
Not identified
Telesales
Telesales
Telesales
Mobile
Event Management
Event Management
Event Management
IT
Sales Management
Sales Management
Sales Management
Sales Management

Not identified
Not identified
Not identified
Not identified
Oracle Sales
Mobile
Mobile
Oracle Sales
Projects
Sales People
Sales People
Background
Sales Management
Not identified
Mobile
IT
Sales Management
Sales Management

Not identified
Not identified
Oracle Sales
Marketing Online
Contact
Management
Event Management
Sales Management
Not identified
Marketing Online
Event Management
Sales Management
Not identified
Oracle Sales
Contact
Management
Do you use mail or call scripts? If so, who processes the responses? What
sort of action items result from different responses?
What types of events do you hold?
Do you send letters of confirmation or evaluation letters to people enrolled
in events?
How do you invite contacts to events?
Describe your business process for sending a letter or collateral to a contact.
How do you currently schedule callbacks to follow up on potential customer

needs?
How do you invite contacts to events?
How do your telesales reps retrieve contact/customer interests and/or
business information?
How do your telesales reps track inbound activity generated by campaigns
or promotions? Is it by revenue or volume (response numbers, leads,
opportunities, sales or revenue dollars)?
What types of events do you hold?
Who makes the determination on how leads will be distributed?
Who enrolls people in events?

Do you generally use the same facilities for different events?
How do you choose a facility for an event?
Do you have a record of facilities that you have used for events in the past?
Who manages events that your organization puts on?
Do you rank event facilities?
Are there IT resources identified to support Field Sales
Can a sale involve multiple partners, accounts and Sales Reps in a project
Can a Sales Rep sell in more than one currency
Can a Sales Rep work in more than one language
Describe the process from getting a lead to closing a sale
Do the Sales Reps have suitable laptops/Palm devices to run Mobile Sales
Do you currently have a system to track action items for your organization?
Do you generally use the same facilities for different events?
Do you have a record of facilities that you have used for events in the past?
Do you need the ability to track action items in the new Sales system?
Page 150

OBM Level I
OBM Level II
OBM Level III
Application
Category

Do you need to track changes in sales stages?
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management

Not identified
Not identified
Not identified
Not identified
Not identified
Oracle Sales
Mobile, INV
Mobile, INV
Oracle Sales
Marketing Online
Contact
Management
Visits
Visits
Territories
Event Management
Sales Management
Sales Management
Sales Management

Not identified
Not identified
Not identified
Marketing Online
Marketing Online
Marketing Online
Event Management
Event Management
Event Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management

Not identified
Not identified
Not identified
Not identified
Not identified
Marketing Online
Telesales
Marketing Online
Marketing Online
Mobile
Event Management
Telesales
Event Management
Event Management
Background
Sales Management
Not identified
Marketing Online
Event Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management

Not identified
Not identified
Not identified
Not identified
Not identified
Not identified
Mobile
Palm
Marketing Online
Mobile
Mobile
Mobile
IT
Palm Devices
Event Management
IT
IT
IT
Sales Management
Not identified
Mobile
IT
How often will the palm device replicate with the corporate system
How visible should events be to the rest of the organization
How will new releases of software be issued to Sales Reps
How will Sales Reps connect with Sales system
How will Sales Reps laptops/Palm devices be repaired or replaced
How will the communications equipment be configured to handle the peak
loads
Sales Management
Not identified
Oracle Sales
Projects
In a project does the Sales Rep have access to all the accounts and
partners involved
Sales Management
Sales Management
Sales Management

Not identified
Not identified
Not identified
Oracle Sales
Palm
Mobile
Reporting
Palm Devices
Background
Does a Sales Rep hold collateral, samples etc.

Does a Sales Rep sell from stock that they carry
How are actions etc. re-assigned when people are on holiday etc.
How are customers to register for an event
How are the event costs to be tracked and at what level of breakdown
How are the events' objectives to e measured or quantified
How do you choose a facility for an event?
How do you ensure that resources (people, equipment) are not over booked
or multiply booked for the same event item
How does your telesales rep process orders currently?
How is "invite only" to be enforced during registration
How is the effectiveness of events measured
How long does it take from getting a lead to closing a sale
How many types of events does the organization manage and what are the
key information components of each type
How often in a day will a Sales Rep replicate their data with the central
server
Is any analysis of lost sales is done, do they record reasons for success
What data will the Field Sales person need to have access
What is the typical sales value, are there big extremes of value
What kind of action items need to be tracked (e.g. meetings, sales process
steps)?
Sales Management
Not identified
Oracle Sales
Contact
Management
Sales Management
Sales Management

Not identified
Not identified
Oracle Sales
Marketing Online
Contact
Management
Event Management
Sales Management
Sales Management

Not identified
Not identified
Mobile
Marketing Online
Background
Event Management
Sales Management
Not identified
Mobile
IT
Who manages events that your organization puts on?

Will Sales Reps be able to keep personal data (phone numbers, to dos etc.)
on their laptops/hand held devices?
Sales Management
Not identified
Mobile
IT
Will the replication process be initiated by the Sales Rep or will it be

automated
How do you create a forecast from opportunities in your pipeline?
At what point do you consider an opportunity lost and remove it from your
pipeline?
What other organizations need access to account information, besides

Sales?
Who enrolls people in events?
Who is ultimately responsible for the accuracy of data entered both by the
field and central office
Sales Management
Opportunity Management
Oracle Sales
Opportunity
Management
Sales Management
Sales Management

Oracle Sales
Oracle Sales
Opportunity
Management
Forecasting
Sales Management
Oracle Sales
Forecasting
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management

Telesales
Mobile
Oracle Sales
Oracle Sales
Oracle Sales
Mobile
Mobile
Mobile
Oracle Sales
Background
Sales People
Forecasting
Territories
Background
Background
Background
Forecasting
Sales Management
Oracle Sales
Projects
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management

Mobile
Oracle Sales
Oracle Sales
Mobile
Oracle Sales
Oracle Sales
Visits
Forecasting
Forecasting
Background
Forecasting
Territories
Sales Management
Selling through the web
Account Management
iStore
Customer
Information
Account Management
iStore
Customer
Information
Can an account be deleted under any circumstances ?
Sales Management
iStore
Customer
Information
Does any special pricing format have to be setup for customers of a given
account type ?
How is a returning customer recognized ?
iStore
Customer
Information
At what point in the sales cycle is an opportunity forecasted?

When an opportunity is forecasted, is it forecasted at 100% or is it weighted
by win probability?
Who sends collateral?
Are there any seasonal or other fluctuations in the number of visits
Do only certain Sales Reps contribute towards the sales forecast
Do you need the ability to roll forecasts?
Does a team of Sales Reps get put together for a specific bid
How many calls will a Sales Rep handle in an average day
How many visits are made by a Sales Rep in a day
How much time does a Sales Rep spend traveling in an average day
How often do you forecast?
If multiple accounts are bidding for the same project how is duplication
avoided in forecasting
Is a Sales Rep given a schedule of visits or can they determine their own
Sales Management
Sales Management
262268036.xls

Account Management
Account Management
Is forecasting done by product or is it done by revenue?

Is management able to adjust forecasted opportunities?
What is the duration of an average sales visit
Who needs access to forecasts?
How are territories grouped
Are there any legal and/ or technical issues surrounding the use of
cookies ?
Page 151

OBM Level I
Sales Management
Sales Management
OBM Level II
OBM Level III

Account Management
Account Management
Application
Category

How long can the customer maintain a login session?
iStore
Customer
Information
How will this affect customer account management ?
iStore
Customer
Information
Once an account is created on the storefront, does anything have to be

modified in ERP or other CRM apps ?
Sales Management
Account Management
iStore
Customer
Information
Account Management
iStore
Customer
Information
What actions must be taken before a customer is deleted ?
Sales Management
iStore
Customer
Information
What information about the customer is sensitive I.e. should not be

displayed unless the customer logs in ?
What information can be updated on the account ?
Sales Management
Account Management
Sales Management
Account Management
iStore
Customer
Information
Account Management
iStore
Customer
Information
What information will you capture in order to create an account ?
Sales Management
What is your company's privacy policy?
Sales Management
Account Management
iStore
Customer
Information
Account Management
iStore
Customer
Information
What kinds of accounts will you have for your customers ?
Sales Management
Account Management
iStore
Customer
Information
What kinds of customers will be using the website ? eg B2B, B2C
Sales Management
What would be the flow for creating an account ? eg. approvals needed ?
Who can update account information ?
Sales Management
Account Management
iStore
Customer
Information
Sales Management
Account Management
iStore
Customer
Information
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management

Account Management
Catalog
Catalog
Catalog
Catalog
Catalog
iStore
iStore
iStore
iStore
iStore
iStore
Customer
Information
Catalog
Catalog
Catalog
Catalog
Catalog
Sales Management
Catalog
iStore
Catalog
Sales Management
Catalog
iStore
Catalog
What kinds of multimedia do you anticipate using on the web storefront ?

eg. audio clips, mpeg
Sales Management
Catalog
iStore
Catalog
What kinds of products do you intend to sell of the store ? eg.

downloadable, shippable
Sales Management
Catalog
iStore
Customer
Information
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management

Catalog
Customer Service
Customer Service
Customer Service
Navigation and Content
Order
Order
iStore
iStore
iStore
iStore
iStore
iStore
iStore
iStore
iStore
Catalog
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service
Shopping Cart
Order Management
Sales Management
Sales Management

Order
Order
iPayment
iPayment
Order Management
Order Management
Sales Management
Sales Management

Order
Order
iPayment
iPayment
Order Management
Order Management
Sales Management
Order
iPayment
Order Management
Sales Management
Order
iStore
Customer Service
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management
Sales Management

Order
Order
Order
Order
Order
Order
Order
Order
Order
iPayment
iStore
iStore
iPayment
iPayment
iPayment
iPayment
iPayment
iStore
Order Management
Customer Service
Order Management
Order Management
Order Management
Order Management
Order Management
Order Management
Customer Service
Sales Management
Order
iPayment
Order Management
Sales Management
Sales Management

Order
Order
iPayment
iPayment
Order Management
Order Management
Sales Management
Order
iPayment
Order Management
What payment instruments will be accepted ?

What restrictions apply on Return/Credits in your internet payment
systems?
Sales Management
Order
iPayment
Order Management
What restrictions apply on Return/Credits in your internet payment

systems?
Sales Management
Order
iPayment
Order Management
How many currencies will the site be deployed in ?

How many languages will the site be deployed in ?
How many products will be displayed ?
How often are updates made to the Catalog ?
Is there a policy for currency display ? (eg. euro regulations)
Is there a policy for product display ? (eg.only available products are shown)
What rules will affect product price ?

Who will provide product details ? ( Already available, outsourced data
entry..)
Are there any restrictions or requirements surrounding e-mail ?
How will incoming e-mail be dealt with ?
What will e-mail be used for ?
In what way will content be updated ?
What performance parameters are acceptable for search ?
Will a content management tool be required ?
Are there any restrictions on items in the shopping cart ?
Are there any restrictions on placing an order ?
Are there any rules or requirements governing the use of payment
instruments ?
Do you have a distributed or centralized architecture for payment ?
Do you have requirements for recurring authorizations in your business?
Do you have requirements for split payments in your business?
Do you use wallets and digital certificates in your internet payment systems?
For what period of time should the order history be available ? I.e. how far
back should the order history stretch ?
How do you handle Return/Credits in your internet payment systems?
How granular should the order history be ?
How should the order be authorized ?
How will payments be authorized ?
Is this volume likely to fluctuate and by how much ?
What actions should be taken for a failed authorization ?
What actions should be taken for a successful authorization ?
What back-end payment systems do you currently integrate with ?
What is your company's return policy?
What is your electronic payment system model ? For example, Host based
or Terminal Based?
What is your transaction volume for credit card payments, credits, voids, etc
per day?
What restrictions apply to merchants in your internet payment systems?
262268036.xls
Page 152

OBM Level II
OBM Level III
Application
Category
Sales Management
Sales Management
Sales Management
Sales Management

Order
Order
Order
Security
iPayment
iPayment
iPayment
iStore
Order Management
Order Management
Order Management
Security
What risk management features are required ?

When should an ATP check be performed ?
When should capture of payments occur ?
What security concerns need to be addressed ?
What security infrastructure is currently in place for e-commerce projects ?
Sales Management
Security
iStore
Security
SL - Sales Management
Sales Organization Management

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting
Account Management (SLS03)
Sales Intelligence
Reporting
Account Management (SLS03)
Implement and Track

Compensation Plan (SL0767)
Analyze Productivity of Sales
Reps (SL0768)
Create Account Profile
(SL0771)
Create Account Profile
(SL0771)
Sales Intelligence
Reporting
Opportunity Management (SLS05)
Analyze Pipeline (SL0780)
Sales Intelligence
Reporting
Sales Intelligence
Reporting
Sales Intelligence
Reporting
Sales Intelligence
Reporting
Sales Intelligence
Reporting
Sales Intelligence
Reporting
Sales Intelligence
Reporting
Sales Intelligence
Reporting
Do you currently determine the most valuable revenue

generating opportunities? If yes, how? If no, is this a need?
Do you currently determine the most risky opportunities? If
yes, how? If no, is this a need?
Do you currently analyze the pipeline by sales channel,
status, or stage? If yes, how? If no, is this a need?

(SLS02)
Define Compensation
Structure, Criteria, and
Revenue Sharing Conditions
(SL1676)
Sales Intelligence
Reporting
Do you currently evaluate compensation plan effectiveness?

If yes, how? If no, is this a need?

(SLS02)
Determine Pay Point (SL1677)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting
OBM Level I
262268036.xls
Define Sales Hierarchy

(SL0761)
(SL0761)
(SL0761)
(SL0761)
(SL0761)
(SL0761)
(SL0761)
(SL0761)
(SL0761)
Provide Methods and Tools
(SL0763)
Evaluate Product Margins
(SL0765)
Evaluate Product Margins
(SL0765)
Who receives a copy of the Sales reports?

What is the criteria for determining who should receive a
copy of any Sales report?
How do you update a Sales reports distribution list?
Is the process to update a Sales reports distribution list
documented?
How long does it take to update a Sales reports distribution
list?
How long should it take to update a Sales reports
distribution list?
Who performs the tasks associated with updating a Sales
Will anyone other than the sales organization have access to
the sales data?
How is the reporting structure of the sales organization
defined? Please provide the organization structure.
What sales methodolgy and/or tools do you currently use?
Do you currently analyze gross margin and revenue growth?
If yes, how? If no, is this a need?
Do you currently analyze top/bottom product lines, groups,
families? If yes, how? If no, is this a need?
Do you evaluate if the compensation plan is producing the
desired selling performance.
Do you track the individual performance/compensation of
induvidual sales reps or sales groups?
Do you currently track top/bottom customers? If yes, how?
If no, is this a need?
Do you currently identify critical customers? If yes, how? If
no, is this a need?
Do you currently track the length of sales cycles? If yes,
how? If no, is this a need?
Do you currently monitor and track win/loss ratios? If yes,
Do you currently analyze average revenue per order? If yes,
Do you currently determine the most and least effective
sales channels? If yes, how? If no, is this a need?
Do you currently analyze the amount of leads needed to
meet quota? If yes, how? If no, is this a need?
How do you establish the stages of the selling process upon

which the salesperson is compensated or rewarded?
Do you currently rank top and bottom sales performers? If
Do you currently calculate the return on compensation? If
How do you manage your sales force today (e.g. by
objectives, facts, exceptions)? Please provide examples.
What business performance statistics do you monitor for
Sales?
Page 153
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting

(SLS02)
not identified
Sales Intelligence
Reporting
Strategic Enterprise
Management
Activity Based Costing
Not identified
ABM, ACTIVA
Product/Customer
Cost
Management
Not identified
ABM, ACTIVA
Product/Customer
Cost
Management
Not identified
ABM, ACTIVA
Product/Customer
Cost
Management
Not identified
ABM, ACTIVA, GL,

OM
Product/Customer
Cost

What are your Sales reporting requirements with respect to
What are your Sales reporting requirements with respect to
What reports do you currently generate to meet your Sales
reporting requirements? Provide examples of each. Include
source (could be manual), user, frequency, number of
copies.
Is there any Sales reporting requirement that your current set
Are Sales reports standard across multiple Sets of Books,
Are Sales reports standard across multiple levels within a
Set of Books, for example, divisions?
What account codes and/or descriptions are required on
Sales reports?
Do you provide a "key" of content/information somewhere on
the Sales report?
What Sales reports are grouped together on a regular basis
Is there any requirement for online (softcopy) distribution
and/or remote location printing for Sales reports?
Do some of these Sales reports belong in report sets?
What browser are you using? Is it a corporate standard?
What type of printers do you use to run Sales reports?
Where are they located?
Do you have any additional sales reporting requirements not
already discussed?
Product costing is essential for completing product line profitability analysis.
Can you rank the profitability of product lines (products) from highest to
lowest and do you have a high confidence that your products are properly
costing?
Do your product/product line costs consider the implications of marketing
decisions on the indirect cost of production?
Do the various organizational functions in your company understand how
their actions impact the cost of other functions and ultimately the products?
Do you analyze the cost to serve each customer and what factors do you
consider when making this analysis?
In many environments, analyzing product cost over its life cycle can be a
critical determinant in strategy development and selection. Have you
performed this evaluation and can you share your thought processes and
results?
Management
Not identified
ACTIVA
Product/Customer
Cost
Management
Not identified
ACTIVA
Product/Customer
Cost
What is a one percent change in your costs worth to you on an annual

basis?
Do you develop process mapping to assist in eliminating non-value added
effort?
Planning the expenditure is one requirement but do you track capital
expenditures to assure that these investments are actually made?
Management
Not identified
ABM, ACTIVA, GL
Product/Customer
Cost
Management
Not identified
ABM, ACTIVA, GL,

FA, PA
Product/Customer
Cost
Management
Not identified
ABM, ACTIVA, GL
Product/Customer
Cost
Management
Not identified
ACTIVA, GL
Product/Customer
Cost
What types of cost elements do you consider (Fixed, Variable,

Administrative, etc.) in your make/buy analyses and are you satisfied that
the cost analysis produces accurate information?
Management
Not identified
ACTIVA, GL, PA
Product/Customer
Cost
Is continuous improvement, cost tracking and control a high priority

organizational initiative and if so, what key performance indicators do you
use to track those improvements?
Management
Not identified
ACTIVA, GL, PA
Product/Customer
Cost
What kind of cost system(s) do you use? (i.e.. Standard Cost, Activity
Based) In situations where the in process times are lengthy how do you
manage and track those costs on a periodic basis?
Management
Not identified
ACTIVA, GL, AR,

OM, PA
Product/Customer
Cost
Is your inter-company transfer pricing policies cost plus or markup based

and is it causing an inflation of manufacturing cost to generate more profit
for the producing plant?
Management
Not identified
ABM, ACTIVA, GL,

PA
Product/Customer
Cost
Do you trace costs to activities or processes?
Management
Not identified
ACTIVA, GL, PA,

Costing
Product/Customer
Cost
Is product and inventory valuation based on volume based drivers, such as

labor and machine hours?
Management
Not identified
ACTIVA, OM
Product/Customer
Cost
Does the company clearly understands its products, services, and

customers?
Product/Customer
Cost
Do you evaluate the profitability of the product mix and pricing?
Product/Customer
Cost
Do you understand customer profitability?
Management
Not identified
ABM, ACTIVA, GL,

OFA, OSA
Management
Not identified
ABM, ACTIVA, GL,

OM, OSA
Do you frequently perform make/buy analysis on products and components

considering the product line profitability and return on invested capital?
Page 154

OBM Level I
Management
Management

OBM Level III
Application
Category

What is your pricing strategy towards low cost and low service customers?
Not identified
ABM, ACTIVA, OM
Product/Customer
Cost
Not identified
ABM, ACTIVA, AP,

OPA
Product/Customer
Cost
Do you select your suppliers based on total cost and product profitability or
by lowest price per transaction?
Product/Customer
Cost
Does the product design take into account product manufacturing total cost
and product profitability?
Management
Not identified
ABM, ACTIVA, GL,

PA
Management
Not identified
ABM, ACTIVA, GL,

PA
Product/Customer
Cost
Are order sizes, shipping arrangements, or supply chain efficiencies based

on activity costs and profitability?
Do you have an activity based system
ACTIVA
Product/Customer
Cost
Do you measure the cost of capacity? Employees, plant, equipment, etc.

Do you measure the cost of unused capacity?
Management
Not identified
Management
Not identified
ABM, ACTIVA
Product/Customer
Cost
Management
Not identified
ABM, ACTIVA
Product/Customer
Cost
Management
Not identified
ABM, ACTIVA, GL,

PA
Operational and
Strategic Control
Management
Not identified
ABM, ACTIVA, GL,

PA
Operational and
Strategic Control
Management
Not identified
ABM, ACTIVA, GL,

PA
Operational and
Strategic Control
Management
Not identified
ABM, ACTIVA, GL,

PA
Operational and
Strategic Control
Do you view your plants as profit centers and therefore need to administer
transfer pricing policies?
Operational and
Strategic Control
Do you perform extensive financial modeling, graphing and analysis?
Not identified
ABM, ACTIVA, GL,

OFA
Operational and
Strategic Control
Does financial performance dominate measures across activities,

processes and cost centers?
Management
Do you identify the indirect costs to a business line such as design

engineering, order entry, distribution and marketing efforts? How is this
done.
Do you track costs to validate continuous improvement initiatives?
Considering your company cost structure, where is the greatest opportunity
to reduce cost? Material, Direct Labor, Engineering, overhead, etc.
Management
Not identified
ABM, ACTIVA, GL,

OFA
Management
Not identified
ABM, ACTIVA, GL
Operational and
Strategic Control
Are employees involved in performance measurement within their

operational areas? across cost centers to the extent they drive or influence
the process performance?
Management
Not identified
ABM, ACTIVA, GL
Operational and
Strategic Control
Do employees review performance measures and are able to learn and

react to the performance measures?
Do employees understand the financial impact of their performance on the
cost of activities and processes, and overall profitability?
Management
Not identified
ABM, ACTIVA, GL
Operational and
Strategic Control
Management
Not identified
ABM, ACTIVA
Operational and
Strategic Control
How do you protect your most profitable customers from your competition?
How do you win your competitors' profitable customers?
Management
Not identified
ABM, ACTIVA
Operational and
Strategic Control
Management
Not identified
ABM, ACTIVA
Operational and
Strategic Control
Management
Not identified
ABM, ACTIVA, OM,

OSA
Integration
Management
Not identified
ABM, ACTIVA
Integration
Are your Capital Expenditure plans influenced by customer/product line

profitability when you develop your Strategic Plan?
Management
Not identified
ABM, ACTIVA
Integration
Is there an example of a capital expenditure in conflict with short term

objectives?
Are you able to drill down in your organization and extract data to perform
reliable cost comparisons between production facilities?
Do you track the activity cost drivers? such as machine hours, setup time,
number of new products introduced, maintenance hours, etc.
Does the array of consumer choices(options) ripple through your functional
organizations driving up their support costs and inventory levels?
Management
Not identified
ABM, ACTIVA, EDW,

Integration
OBIS
Management
Not identified
ABM, ACTIVA, EDW,

Integration
OBIS
Are you required to extract data from multiple sources to complete

assignments?
Management
Not identified
ABM, ACTIVA, OFA,

EDW, OBIS
Do you feed any activity costing information to your planning/budgeting or

financial reporting systems?
Integration
Do you feel your present Cost Systems are satisfactory from a planning and
control aspect as well as strategic management perspective? Where do you
think the respective strengths and weaknesses are?
Management
Not identified
ABM, ACTIVA, GL,

EDW
Quality
Management
Not identified
ABM, ACTIVA, GL
Quality
Are you getting meaningful cost and profit information that helps you
manage your product lines and customers?
Management
Not identified
ABM, ACTIVA, GL
Quality
Does your organization have confidence that the financial system provides
accurate costs?
Management
Not identified
ABM, ACTIVA, GL,

EDW
Quality
Do your cost systems provide good information on which to make operating

decisions such as pricing, make/buy?
Not identified
ABM, ACTIVA, GL,

OBIS, EDW
Quality
Do employees receive accurate information on the operational and financial

performance of activities and process they impact?
Do you have an integrated manufacturing or service delivery reporting

Executive Reporting system?
Management
Management
Activity Based Management Analyzer Not identified
ABM, OFA, OBIS,

OPA
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA, GL
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA, GL
Management
Management
262268036.xls
OBM Level II
If you have a costing system, do you have the ability to build different
dimensions easily?
Executive Reporting
What are the key executive reports that exist today?
Executive Reporting
Page 155

OBM Level I
OBM Level III
Application
Category

What types of reports are most needed by executive to enhance and
monitor and enhance performance?
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA
Management
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA
Executive Reporting
Management
ABM, ACTIVA, OFA,

OBIS, OPA
Do you have a need to quickly report against cost objects in your database?
(by product, product line, distribution channel, market segment, customer
Executive Reporting order?
Management
ABM, ACTIVA, OFA,

OBIS, OPA
Do you have key performance measures that you report across the
Executive Reporting organization?
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA, GL
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA, GL
Management
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA, GL
Executive Reporting
Management
ABM, ACTIVA
Is there a need to share costing and profitability models across locations

Executive Reporting and business units?
Management
ABM, ACTIVA
Are there specific product, activity, or process costs that need to be reported
Executive Reporting and tracked?
Management
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA, GL
Executive Reporting
Management
ABM, ACTIVA
How frequently do you report on the cost and profitability of processes and
Executive Reporting products?
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OPA, GL
ABM, ACTIVA,
Balanced Score
Card, GL, OBIS,
OFA, OPA
Management
ABM, ACTIVA,
Balanced Score
Card, GL, OBIS,
OFA, OPA
Executive Reporting
Management
ABM, OFA, OBIS,

OPA, GL
Is sophisticated security features such as row level at a business view level

Executive Reporting needed?
Management
ABM, ACTIVA
Do you have a need to view activity costs locally or across rolled up

Executive Reporting hierarchies?
Management
ABM, ACTIVA, OPA
Do you require unit cost analysis based on inventoried an non-inventoried

Executive Reporting items that influence production costs?
Management
ABM, ACTIVA
Do you need to compare activity costs across cost centers, across costing
Executive Reporting models, and across time?
Management
ABM, ACTIVA
Do you need to compare across models, leveraging the multi-model

Executive Reporting architecture of your cost database?
Management
ABM, ACTIVA
Is there a business need to report cost centers sharing the same activity
Executive Reporting and all activities in a cost center?
Management
Management
Management
Management
Management
Management
Management
Executive Reporting
Is there a need to publish profitability and cost reports on the web?
Executive Reporting
Do you use graphs within the same reporting tool and the ability to publish
this information on the web would enhance the understanding of business
profitability?
Do operational managers' objectives include cost control and profitability

improvement?
Executive Reporting
Do you compare actual costs against forecasts? by process, activity, or
product.
Executive Reporting
Would performance be enhanced if managers can analyze current
operational processing models and "to be" cost models?
Do current costing reports reflect integrated figures to the GL or other

sources of cost data?
Do you have a data warehouse from which costing and profitability analysis
are performed?
Executive Reporting
Do you use multidimensional reports where end users have the flexibility to
build and generate reports?
Executive Reporting
Do you have or need to have drill down reporting?
ABM, ACTIVA
Would it simplify reporting if filtering is usable at any dimension to shorten

Executive Reporting reports to key areas?
Management
ABM, ACTIVA, OFA,

OBIS, OPA
Executive Reporting
Management
ABM, ACTIVA, OFA,

OPA
Do you have a need to access tables directly using advanced reporting

Executive Reporting tools such as SQL code generators?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Strategy
Management
Balanced Scorecard
Not identified
ABM, ACTIVA,
Balanced Score
Card, EDW, GL
Industry Trends
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Strategy
Management
Balanced Scorecard
Not identified
Balanced Score
Card, GL
Strategy
Not identified
Balanced Score
Card
Strategy
Management
262268036.xls
OBM Level II
Balanced Scorecard
How critical is it to have processing time transparent to the end users?
How would you define the business you are in?

What do you perceive your consumers' needs to be and how do you see
them changing in the foreseeable future?
What is your companys (your) vision for the future of the company?
[Obtain Mission/Vision/Value Statement]
What are your long-term objectives and goals?
If growth is a key issue for you what are your growth rate objectives?
Page 156

OBM Level I
OBM Level II
OBM Level III
Application
Category
Strategy

What would your competitors, customers, and suppliers say about you?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
Balanced Score
Card, EDW
Strategy
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Strategy
Can you describe what your strategies are to achieve competitive

advantage and grow market share?
Not identified
Balanced Score
Card
Strategy
Are these strategies succeeding and if so, how do you measure that
success?
Not identified
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OSA, OPA, GL
Not identified
Balanced Score
Card
Not identified
Balanced Score
Card
Strategy
Competition can take the form of substitute products as well as the more
traditional companies. Do substitutes for your products exist that are
considered in developing your strategies?
Strategy
Do you feel that you can achieve a competitive advantage and if so, does
your strategic plan have objectives that will give you that competitive
advantage?
Management
Management
Management
Management
Balanced Scorecard
Balanced Scorecard
Balanced Scorecard
Balanced Scorecard
Is revenue/market share growth paramount, or is profitability, return on

investment and growing earnings per share your most pressing concern?
What are your competitive strategies (i.e.. Cost, Quality, Customer service,
etc.) and which are your strongest and weakest attributes?
Strategy
Of that list of critical success factors, which are the top three to five and
does your current strategic plan address the achievement of these factors?
Strategy
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Strategy
Your market capitalization has been increasing(decreasing) over the last

few years. Do you attribute this to a recognition by the investment
community of failure/(success) of your strategic plans?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Strategy
Why do you think your nearest competitor has generated high(lower)

increases in shareholder value than your company? What do you
admire(dislike) about that competitor?
Management
Balanced Scorecard
Not identified
ABM, ACTIVA,
Balanced Score
Card, GL, Project
Strategy
What are the new projects/initiatives approved by the board that will impact
the business and can you quantitatively define what success is worth
financially?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Strategy
Strategy
Can you describe the ways in which you are building shareholder value?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
ABM, ACTIVA,
Balanced Score
Card, EDW, GL
Strategy
Implementation
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Strategy
Implementation
What are the major initiatives you have underway to meet your growth
objectives?
Can you execute your strategies from the boardroom or do you need to
enlist the entire company to make them happen?
Is "change" a key issue for you and your organization. If so, what are the
dynamics of "change" at your company? Organizational structure? Culture?
How often is the company reorganized?
262268036.xls
Management
Balanced Scorecard
Not identified
ABM, ACTIVA,
Balanced Score
Strategy
Card, EDW, GL, OM Implementation
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Industry Trends
What are the trends on sales growth rates, profitability, capacity utilization,
warranty or returned goods?
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OM
Industry Trends
How would you prioritize the factors to which your industry must respond
(i.e. customers, technology, competitors, globalization)?
Industry Trends
What do you see as the barriers to competitive entry into your marketplace
and how, if at all, do you see those barriers changing?
With the rapid pace of technological change have you considered how
technology might change the character of your industry?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Industry Trends
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Industry Trends
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Industry Trends
Can you describe the real and/or perceived threats to which your industry
must respond to now or in the future?
Industry Trends
Would you describe the risk profile for your industry as high and are your
shareholder expectations aligned well with that profile?
Industry Trends
What does a company need to do well for admission to compete in your

industry and are there companies exceeding these minimum requirements?
describe how they are differentiating themselves.
If risks are either internal or external to the corporation can you describe the
most critical marketplace risks which lie in each of these areas?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
ACTIVA, Balanced
Score Card, GL, OM Industry Trends
Assuming your company possesses the competencies necessary to

succeed in this industry, can you now describe the critical success factors
that will give you a leadership position.
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Industry Trends
With the rate of changing technology, do you have or do you see nontraditional competitors emerging that have been considered in your planning
process?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Industry Trends
Have any of your competitors demonstrated technological advantages or

have you considered how you might take advantage of technology to gain
competitive advantage?
Management
Balanced Scorecard
Not identified
ACTIVA, Balanced
Score Card, EDW,
GL
Strategy Measures
Management
Balanced Scorecard
Not identified
Balanced Score
Card, ABM, OFA
Strategy Measures
Management
Balanced Scorecard
Not identified
ABM, Balanced
Score Card, OFA,
OBIS, EDW
Strategy Measures
What are the key performance indicators that measure a company's health?
Do you currently have an executive information system?

Have you defined key performance indicators that are used throughout the
company or what are the key metrics you use to measure the performance
of the company?
Page 157

OBM Level I
Management
Balanced Scorecard
OBM Level III
Application
Not identified
ABM, Balanced
Score Card, OFA,
OBIS, EDW
Category
Strategy Measures
Strategy Planning
Are you satisfied with your strategic planning process from the planning
process as well as the quality of the resulting strategic initiatives?
Balanced Scorecard
Not identified
Balanced Score
Card, OFA
Management
Balanced Scorecard
Not identified
Balanced Score
Card, GL, OFA,
OBIS, FA
Strategy Planning
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OFA, GL
Strategy Planning
Not identified
Balanced Score
Card, OFA
Strategy Planning
Strategy Planning
Balanced Scorecard
What processes are used to plan capital expenditures and rank their
importance to a strategic goal?
Balanced Scorecard
Not identified
Balanced Score
Card, OFA
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OFA
Strategy Planning
Strategy Planning
Strategy Planning
How is the budget administered? Is there one person responsible for the
process?
How many people are involved in the budget process? Who are they?
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OFA
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OFA
Management
Balanced Scorecard
Not identified
ACTIVA, Balanced
Score Card, GL, HR Strategy Planning
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OFA, GL
Strategy Reporting
How long does your budget setup take? How long does the total budgeting
process take?
How many iterations are usually performed during the budget process?
How many/which sources are used in the formulation of the budget? (i.e.,
General Ledger information, non-financial information such as headcount,
salary information, square footage, etc.)
How is the budget information reported and distributed?
Strategy Planning
Are you satisfied with the responsiveness and relevancy of your
management reporting systems?
Management
Balanced Scorecard
Not identified
Balanced Score
Card, EDW, GL,
OBIS, OFA, OSA,
OPA
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Customers
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OM, OSA
Customers
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OSA
Customers
Customers
Which market segments are you the most effective and least effective in?
Do you have a measure for customer satisfaction?
How often do you conduct customer surveys?
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OSA
Management
Balanced Scorecard
Not identified
Balanced Score
Card, EDW, OM,
OSA
Customers
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Customers
Not identified
Balanced Score
Card
Customers
Customers
Balanced Scorecard
Planning and budgeting Can you describe how the budgeting process works
in your organization?
What are your five biggest issues in the budgeting process?
Management
Management

What organizational metrics do you track? Does the organization
understand the key performance indicators they are being measured on?
Management
Management
From your customers perspective, what are the most valued things about
your products or services?
Do you know your share of your customers' wallet?
If there are factors impacting customers repeat purchases what are they?
If there are factors impacting customers increase purchases what are they?
If there are factors impacting customers' cross buying, buying different
products, what are they?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OFA, GL
Financial
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Financial
Have you ever performed value added analysis to your business

processes?
Not identified
Balanced Score
Card
Financial
Describe the elements that expedite and elements that prolong the cash to
cash cycle?
Not identified
ABM, ACTIVA,
Balanced Score
Card, OFA, OBIS,
OSA, OPA, GL
Financial
Financial
What are the key financial performance measures that are critical to the
business?
Management
Management
Balanced Scorecard
Balanced Scorecard
Are you able to accurately measure profitability of your business units? How
much confidence do you have in your forecasts and plans?
Do you track customer and product line profitability and the performance of
processes that impact profitability?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Financial
How are the revenue and earning growth goals balanced with the cost
control/reduction objectives?
Not identified
Balanced Score
Card
Financial
If you align the profitability of your product lines with your investment by
product line? What is the RONA by product line?
Internal Processes
Do you know how internal processes impact, positively or negatively, the

achievement of your strategy?
Management
Balanced Scorecard
Management
Balanced Scorecard
Not identified
Balanced Score
Card, EDW, OBIS
Management
Balanced Scorecard
Not identified
Balanced Score
Card, OM, OSA,
OBIS
Internal Processes
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Internal Processes
Internal Processes
Internal Processes
Which internal processes contribute the most to customer loyalty, repeat

purchases, and increase purchases?
Do you set performance measures for key internal processes?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
Balanced Score
Card, GL, OBIS,
OFA
Not identified
AP, Balanced Score

Card, EDW, OBIS,
OM, OSA, OFA,
Internal Processes
OBIS, OPA
Management
262268036.xls
OBM Level II
Balanced Scorecard
What are the key measures used to monitor performance in key internal
processes
Are managers of internal processes involved in strategy and direction
setting?
Do internal process owners have the knowledge base about suppliers and
customers to achieve the process objectives?
Page 158

OBM Level I
OBM Level II
OBM Level III
Application
Category
Do you monitor measures to track the value added per employee such as
Learning and Growth the revenue per employee?
Management
Balanced Scorecard
Not identified
Balanced Score
Card, HR, GL
Management
Balanced Scorecard
Not identified
ACTIVA, Balanced
Score Card
Learning and Growth
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Learning and Growth

Learning and Growth
Do you measure employees' productivity?
Do you measure employees' satisfaction? how often?

Do you measure employee retention? by what?
Management
Balanced Scorecard
Not identified
Balanced Score
Card, HR, GL
Management
Balanced Scorecard
Not identified
Balanced Score
Card, HR, EDW,
OFA, OSA, OBIS
Do you think that employees have the necessary enablers to achieve your
financial, customer , and internal process objectives? for example, access
Learning and Growth to information, training, climate for action, etc.?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Are you satisfied with the current level of "agility" and "responsiveness" of
Learning and Growth your organization? How could it be improved?
Not identified
Balanced Score
Card
Measurement
Policy
Management
Balanced Scorecard
How does an investor in your industry measure value?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Strategy Measures
Not identified
Balanced Score
Card
Strategy Measures
Strategy Measures
Management
Balanced Scorecard
Do you routinely analyze/monitor your competitors to discern their

strategies, strengths/weaknesses and has this information influenced any of
your strategies? How?
How do you want to be perceived by your customers?
How do you want to be perceived by your suppliers?
How do you want to be perceived by your employees?
Management
Balanced Scorecard
Not identified
Balanced Score
Card
Management
Balanced Scorecard
Not identified
Balanced Score
Card, HR
Are your career development, performance feedback, and employee

Learning and Growth objective aligned with your strategic objectives?
OPM Enterprise Management
Strategic Objectives Detail/ Executed
Financial Planning
ALL
Organization
Structure
Do you have a copy of your current organization structure? How many sets
of Books do you currently have?
Financial Planning
ALL
Organization
Structure
Can you provide a list of all companies that are legal entities, and require
maintenance of a balanced set of books? What are their complete
addresses?
Financial Planning
ALL
Organization
Structure
Do you have an organizational hierarchy that is defined, and current? May

we have a copy?
OPM Financial Management
OPMACCT
Calendar
OPMACCT
Calendar
OPMACCT
Calendar
OPMACCT
Maintenance
Is the schedule for opening and closing calendar periods documented?

May we have a copy?
OPMACCT
Maintenance
Do you have any other documentation on your calendar open and close
procedures? May we have a copy?
OPMACCT
Maintenance
If you have multiple organizations, do they all close at the same time, or
separately?
OPMACCT
Security
Can you provide us with a list of users who should have access to the
calendar?
Can you provide a copy of your current company calendar year?

What is the number of periods in the calendar year?
What is the begin date of the year? What is the end date of the year?
OPMACCT
Setup
OPMACCT
Setup
OPMACCT
Setup
There are four Account Types in OPM that are used for account and
account key selection and reporting. These are: Asset, Liability, Equity, and
Operating Expense. These are predefined in the system, do you want to
modify these descriptions?
Do you have a current list of your Account Classes? These are userdefined classifications used to classify account types. (Ex: Account Type =
Assets. Account Classes = Current Assets, Long-Term Assets) May we
have a list of your account classes?
Can you provide a list of Account Classes for each of the four Account
Types?
Another sub-classification (of account types and classes) is the account
usage code. These are user-defined, and is also used for reporting. Do
you have a list of codes that you want to use as account usage codes?
OPMACCT
Setup
OPMACCT
Validation
Do you currently use Validation Codes? If so, how are they used? Can you
provide an example?
OPMACCT
Setup
Have you determined the accounts you want to associate with the
accounting units? May we have a list?
OPMACCT
Setup
Chart of Accounts
The account key combines an accounting unit with an account. Have you
classified and sorted your account keys? May we have a copy?
OPMACCT,
OPMMAC
Chart of Accounts
OPMACCT,
SYSADMIN
Maintenance
OPMACCT,
SYSADMIN
Security

262268036.xls
Do you have a copy of the mapping of your chart-of-accounts? May we

have a copy? Is each account in your chart of accounts set up by
company? Is each account valid for a particular company code?
OPMACCT,
OPMFININT,
OPMMAC

Have you decided the way in which accounting units will be mapped to
transactions?
Who is responsible for opening and closing calendar periods?
Do you have security requirements on who should have access to the
calendar? (e.g. by company?)
Page 159

OBM Level I
262268036.xls
OBM Level II
OBM Level III
Application
Category
OPMFININT,
OPMMAC
Chart of Accounts
What is the structure of your account number? What segments are a part of
your account number, company, location, cost center, account, subaccount?
Set of Books
How many sets of books and companies will be set up? Can you provide a
list?
OPMFININT,
OPMMAC, OPMSY
Process Inventory
OPMMAC
Transactions
Operations Analysis & Management

Reporting
Manage Cost Accounting and Cost

Allocation
ALL
Organization
Structure

Reporting

Allocation
ALL
Organization
Structure

Reporting

Allocation
ALL
Organization
Structure

Reporting
Manage Cost Accounting & Cost

Allocation

Reporting
Manage Reporting
OPMACCT
Reporting

Reporting
Manage Reporting
OPMACCT
Reporting
Is there any Accounting Setup reporting requirement that your current set of

Reporting
Manage Reporting
OPMACCT
Security

for Accounting Setup?

Reporting
Manage Reporting
OPMACCT,
SYSADMIN
Security
Do you have security requirements on who can enter data for Accounting
Setup? (e.g. by company?) Can you provide a list of users who should
have access?

Reporting
Manage Reporting
OPMACCT,
SYSADMIN
Security
Do you have security requirements on who can run Accounting Setup

reports? (by company?) Can you provide us with a list of users who should
have access?

Reporting

Allocation
OPMSY
Organization
Structure
Can you provide a list of all manufacturing plants and their complete
address?

Reporting

Allocation
OPMSY
Organization
Structure

Reporting

Allocation
OPMSY, OPMPOC
Organization
Structure
OPM Information Technology

Management
Application Implementation Method
Define Business Requirements
ALL OPM Modules
Security

Management
OPMSY
Documents
Can you provide a list of Document Types that you currently use? (Ex:
Purchase Orders)

Management
OPMSY
Documents
OPM has a list of supplied document types. Are there any document types
that you need to add to this list?

Management
OPMSY
Documents
Which document types do you wish to assign numbers to automatically, and

which ones manually?

Management
OPMSY
Documents

Management
OPMSY
Documents
What is the current length (number of digits) in your document numbering

system? May we have a list, by document type, that is representative of
your current numbering schema?

Management
OPMSY
Documents
For each document type and organization combination, can you provide a
starting document number? (Ex: 1000.)
How will you map transactions from OPM to the General Ledger? What
criteria will you use? Have you planned your accounting organizational
hierarchy?
Which are parent companies, which are subsidiaries?
Do you currently have an organization code system? This is a short, unique
code that identifies each organization. May we have a copy?
Which HR Organizations will be set up as Inventory Organizations?
Do you have a current list of your accounting units (departments, plant, cost
centers) for which you need to track balances? Can you provide a copy?
OPMACCT
Chart of Accounts
What reports do you currently generate to meet your Accounting Setup
reporting requirements? Can you provide examples of each? Include
source (could be manual), users, frequency, number of copies.
Do you have any external organizations? (People are not assigned to an

external organization.) If so, can you provide a list with current addresses?
Which, if any, manufacturing plants do you wish to enable Process
Operations Control (POC)?
Each user, in OPM, is assigned to one or more organizations. Do you have
a list of all the users that will be given access to OPM modules?
In your current document numbering schema, is there any significance?

Can you explain the significance, and what it is used for?
Do you have a list of Geography Codes, that are used to reference address
geographical areas on documents? Types of Geography Codes include:
Country, State, Province, County. May we have a copy?

Management
OPMSY
Reporting

Management
OPMSY
Documents
Do you have a system of storing and categorizing text in your current

system? If so, may we have a copy of all text that is currently stored in your
present system?

Management
OPMSY
Documents
How is the text currently categorized? By document? By table? Which

ones print on documents?

Management
OPMSY
Documents

Management
OPMSY
Reporting
Do you currently have a list of codes to provide information on increases or

decreases in inventory? May we have a copy? (OPM calls these Reason
Codes.)

Management
OPMSY
Reporting
Do they define: Inventory Adjustments, Movements, Production

Transactions, and Purchasing Receipts?

Management
OPMSY
Security
Looking at the organization structure, can you identify for each user, which
OPM organizations they should be given access to? Can you provide us
with a list?

Management
OPMSY, SYSADMIN Maintenance
Do you currently represent longer descriptions or messages with short

codes? If so, may we have a list? Are they printed on documents?
Who is responsible for the maintenance of Geography Codes?
Page 160

OBM Level I
OBM Level II
OBM Level III
Application

Management
Category

Management

Management

Management
Enterprise Architecture Planning
Analyze Information Architecture
OPMSY
Other

Management
OPMSY
Maintenance

Management
OPMSY
Maintenance

Management
OPMSY
Maintenance

Management
OPMSY
Maintenance

Management
OPMSY
Maintenance

Management
OPMSY
Maintenance
How frequently do you perform archiving of system information? How

frequently do you purge?

Management
OPMSY
Other
Is your current purge and archive procedure documented? May we have a

copy?

Management
OPMSY
Other
What operations/processes do you want to streamline, or eliminate for the

Purge and Archive process?

Management
OPMSY
Maintenance

Management
OPMSY
Maintenance

Management
OPMSY
Maintenance

Management
OPMSY
Security

Management
How do you maintain your Purge and Archive data (who enters, who
reviews, etc)? Who does the maintenance?

Management
OPMSY, SYSADMIN Security
Do you have security restrictions on who can enter/maintain data for Purge
and Archiving of system data? (e.g., by company, by cost center, by
position) Please describe restrictions.

Management
Map each P&A user to a menu structure. Will any new menus need to be
created for Purge and Archive?
OPM Materials Management
Receiving & Inspection
ALL
Receiving Policies
ALL
Maintenance
ALL
Security
Do you have security requirements on who can run Receiving reports? (by
N/A
Security

for Receiving? Can you provide us with a copy?
OPMINV
Receiving Policies
Do you receive into multiple warehouses, at each site? Can you provide a
list?
Issue Material
OPMINV
Inventory Transfer
Issue Material
OPMINV
Inventory Transfer
Issue Material
OPMINV
Inventory Transfer
OPMINV
Maintenance
How would you rate the accuracy of raw material on-hand balances?
Packaging? MRO?
OPMINV
Maintenance
How would you rate your location accuracy? How much obsolescence are
you experiencing? What inventory areas?
OPMINV
Maintenance
What projects are in place to enable improvement for on-hand balance

accuracy?
OPMINV
Maintenance
How would you rate the accuracy of planning parameters like lead-times or
lot sizes?
OPMINV, OPMPMGT Receiving Policies
OPMINV, OPMPMGT,
PO
Receiving Policies
Do you require lot traceability? How do you currently assign lot numbers?
Do you tie back to vendor lot number?
Who is responsible for the maintenance of text? Can you provide a list of
users who should be given access to these forms?
Who will be responsible for the maintenance of Reason Codes? Can you
provide a list of users who should be given access to these forms?
Who is responsible for the maintenance of user organization assignments?
Can you describe your current procedures for the Purging and Archiving of
system information?
What specific information is archived? What information is purged?
Do you purge and archive Production Batches, and their associated detail
transactions?
Do you purge and archive Sales Order and Shipment Records?
Do you purge and archive Purchase Order, Receipt, and Return records?
Do you purge and archive Inventory Journal records?
How do you audit your Purge and Archive data? Who is responsible?
What criteria is used to determine when system information is to be
archived?
What criteria is used to determine when system information is to be purged?
for Purge and Archive? Please provide copy.
Do you use FIFO/LIFO inventory management policies?

What are your current inventory goals? Price goals? Quality goals?
Which sites do you transfer materials to or from?

How do you perform inventory transfers? Describe the steps.
What type of receipts do you process? Vendor? WIP? Customer Returns?
OPMINV, OPMPMGT,
Returns
PO
OPMINV, OPMPMGT,
MRB
PO
When supplier inventory fails inspection, do you move the material into a
MRB location, for further review? Do you have a quarantine location/
warehouse? Are there any special security requirements?
OPMINV, OPMPMGT,
Returns
PO
How do you handle vendor returns? Describe the process. Who initiates
the Return to Vendor transaction?
What document is used to transfer inventory from MRB to a warehouse
location?
OPMINV, OPMPMGT,
PO
MRB
Manage Yard
OPMINV, PO
Do you use public warehousing? How many, and where are they located?
262268036.xls
Receiving Policies
Page 161

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manage Yard
OPMINV, PO
Receiving Policies
OPMMAC, PO
Receiving Policies
Receiving Policies

Do you use consignment warehouses? If so, describe the mechanics.
Do you accrue your receipts to the General Ledger?
Do you validate receipts in terms of count, item and/or lot number? How
are transactions performed? Who performs them?
OPMMGT, PO,
SYSADMIN
OPMOF, OPMPMGT,
Receiving Policies
PO
Do you perform (virtual) receipts of Drop Ship items?
If yes, then what document or event drives the receiving transaction?
OPMOF, OPMPMGT,
Receiving Policies
PO
OPMPMGT
Receiving Policies
OPMPMGT
Direct Receipts
OPMPMGT
Reporting
OPMPMGT
Reporting
OPMPMGT
Receiving Policies
OPMPMGT,
OPMINV, OPMSY
Receiving Policies
How many sites perform receiving? Can you provide a list of Ship-To
locations?
Inspection
What are the rules on item inspection? How are items selected for
inspection?
Receiving
How are items received? How do you perform the receiving function?
Describe the process.
Where is material received into the warehouse? Is it held in a particular

location?
Are any items received directly into inventory?
How do you update a Receiving report's distribution list? Who performs the
tasks associated with updating a Receiving reports distribution list?
location printing for Receiving reports?
Is there any business policy governing receipts?
OPMPMGT,
OPMQM
OPMPMGT, PO
OPMPMGT, OPMINV,
OPMPMGT, OPMINV,
Reporting
PO
What are your Receiving reporting requirements with respect to summary or

detail formats? Obtain a report listing. Who receives copies of the
Receiving reports?
Do you have security requirements on who can enter data for Receiving
transactions? (e.g. by company? by cost center?)
What business performance statistics do you monitor for Receiving?
OPMPMGT, OPMINV,
Reporting
PO
OPMPMGT, OPMINV,
Reporting
PO
What reports do you currently generate to meet your Receiving reporting

OPMPMGT, OPMINV,
PO
Reporting
Are there any Receiving reporting requirements that your current set of
OPMPMGT, OPMINV,
Reporting
PO
Are Receiving reports standard across multiple Sets of Books, for example,
subsidiaries?
Are Receiving reports standard across multiple levels within a Set of Books,
i.e., divisions?
OPMPMGT, OPMINV,
Reporting
PO
OPMPMGT, OPMINV,
Reporting
PO
Do you run Receiving reports for different companies or cost centers?
What account codes and/or descriptions are required on Receiving reports?
OPMPMGT, OPMINV,
Reporting
PO
OPMPMGT, OPMPM Receiving Policies
OPMPMGT, OPMQM Inspection
How are the appropriate people notified when material is received that will
relieve a shortage?
Do you monitor the quality performance of your Suppliers?
OPMPMGT,
OPMQM, PO
OPMPMGT, OPMSY Receiving Policies
Supplier Tracking
Do you require documentation (ie, Purchase Order or Return Material
OPMPMGT, OPMSY,
Receiving Policies
PO
OPMPMGT, PO
Receiving Policies
OPMPMGT, PO
Receiving Policies
How do you handle receipt quantity and date exceptions? Is this process
documented? Could you provide a copy?
OPMPMGT, PO
Receiving Policies
Do you use a receipt amount or dollar amount tolerance? How do you

close a Purchase Order for receiving?
OPMPMGT, PO
Receiving Policies
How is material received? By Truck? Tanker? Rail Car? Ship? Other?

How many transportation companies do you use?
OPMPMGT, PO
Receiving Policies
OPMPMGT, PO
Receiving Policies
OPMPMGT, PO
Receiving Policies
OPMPMGT, PO
Supplier Tracking
OPMQM
QC Policies
OPMQM
QC Policies
PO
Receiving Policies
Do you receive substitute items?
What types of information does Receiving transact?

Do you track net/ tare/ gross weight numbers for vendor shipments?
Do you use your own truck for vendor pick-up? Do you mix vendor loads?
Do you have multiple PO's/ vendors per shipment?
Do you track demurrage charges? If so, how? What is the volume?
What types of QC inspections are performed? What types of tests?
Do you have vendor specific tests for the items you buy? What types?
How many?
Which sites are Bill-to Locations? Office sites? Internal locations?
262268036.xls
Page 162

OBM Level I
OBM Level II
OBM Level III
Application
Category
PO
Receiving Policies
PO
Receiving Policies
Do you want to prevent receivers from seeing the quantity ordered or

quantity remaining to receive (blind receiving?
SYSADMIN
Reporting
What type of printers do you run Receiving reports on? Where are they
located?
OPMPMGT, PO
Maintenance
PO
Multi-Org
Do you track the 'Country of Origin' for the items you receive? If so, please
describe what items and how they are tracked.
PO
Multi-Org
Do you track the 'Country of Origin' for the items you have received while in
your materials management/inventory system? If so, please describe your
tracking process.
Do you produce reports by item and/or supplier on the 'Country of Origin' for
items received, stocked, or being used in production? If so, please describe
your reporting process.
How are expensed items delivered to the requester? Describe the process.
How would you rate transaction accuracy (I.e., receipts)?
PO
Multi-Org
PO
Receiving
PO
Receiving
PO
Receiving
PO
Receiving
PO
Receiving
PO,OE
Receiving
PO,QA
Receiving
INV, PO, PROD
Receipts
INV, PO, PROD
Receipts
INV, PO, PROD
Receipts
INV, PO, PROD
Receipts
Manage Inventory
ALL
Accuracy Programs
Manage Inventory
ALL
Accuracy Programs

accuracy goals?
Manage Inventory
ALL
Security
Do you have security requirements on who can enter data for inventory
accuracy?
Manage Inventory
ALL
Security
Do you have security requirements on who can run inventory accuracy

reports?
Manage Inventory
ALL
Security
Manage Inventory
ALL
Accuracy Programs
Manage Inventory
ALL
Accuracy Programs

accuracy goals?
Manage Inventory
ALL
Security
Do you have security requirements on who can enter data for inventory
accuracy?
Manage Inventory
ALL
Security
Do you have security requirements on who can run inventory accuracy

reports?
Manage Inventory
ALL
Security
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Manage Items
How many items do you have and of what types? Raw materials,
packaging, intermediates, finished goods
Manage Inventory
INV
Manage Items
What is your current naming convention for items? Does the current code
communicate information about the item?
Manage Inventory
INV
Reporting
What types of reports are currently used to manage the inventory function.
Give examples
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Maintenance
What is the process to receive production material items?

What is the process to receive expenses items?
What is the process for shortages to items received?
What is the process for processing non-compliant material?
Are receipts (from vendors or manufacturing) validated, i.e. counted,
weighed?
How do you transact this receipt information, i.e. bill of lading or scale ticket?
Are receipts (from vendors or manufacturing) validated, i.e. counted,
weighed?
How do you transact this receipt information, i.e. bill of lading or scale ticket?
Will there need to be terminal security for inventory accuracy?

Will there need to be terminal security for inventory accuracy?

What are the conversions you use between units of measures
How do you measure inventory accuracy
How efficient would you rate your inventory management process?
What time intensive inventory accuracy processes need to be addressed?

What types of inventory transactions are done? Items, quantities, etc.
262268036.xls
Page 163

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Policies
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Planning
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Warehouse Mgt
Manage Inventory
INV
Warehouse Mgt
Manage Inventory
INV
Warehouse Mgt
Manage Inventory
INV
Stock Adjustments
Manage Inventory
INV
Warehouse Mgt
Do you have an inventory locator system? Is it automated or manually

maintained?
Manage Inventory
INV
Warehouse Mgt
Is inventory staged prior to being used in production? How is it done? Is a

picklist used?
Manage Inventory
INV
Planning
What types of order policies do you use to order? Inventory levels, lot for
lot, EOQ, Order point?
Manage Inventory
INV
Planning
Where do you maintain inventory planning parameters lead time and

ordering rules?
Manage Inventory
INV
Planning
How are the validity of planning parameters validated? How are they
revised and how frequently?
Manage Inventory
INV
Obsolete Materials
Dow you have inventory that expires or is time sensitive? How is it currently
controlled?
In what areas of the business are inventory transactions performed?

How is inventory controlled? By lot, sublot, location or a combination of
these?
If you use multiple units of measures on an item how do you keep and order
the inventory?
Is inventory responsibility segmented by inventory type or by buyer/planner?
How do you have warehouses set up? Do you have consignment
warehouses?
Are warehouses location controlled?
Are distribution centers used for finished goods?
Is inventory transferred between warehouses? plants? distribution centers?
What are your primary problems in performing the inventory function? Are
these problems system, organizational, information or people?
Manage Inventory
INV
Other
Manage Inventory
INV
Maintenance
Are there redundancies in your inventory function? What functions might be

removed?
Manage Inventory
INV
Reporting
What information is needed in the inventory function that is not currently

captured?
Issue Material
INV
Issues
INV
Receipts
Manage Inventory
INV
Reporting
Manage Inventory
INV
Cost
INV
Scrap
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Obsolete Materials
Is inventory obsolescence a problem?

efficiency?
How is inventory performance measured? In what areas? How are your

current performance levels?
How frequently are schedules changed due to inventory problems?

How many inventory turns occur for each type of inventory; raw materials,
finished goods, intermediates, packaging?
What is the inventory value of your safety stock?
What levels of scrap and shrinkage are you experiencing across your
inventory types?
What inventory benefits do you hope to gain with the system?
What programs are currently in place to enhance inventory accuracy?
How much in terms of cost and
Manage Inventory
INV
Reporting
Manage Inventory
INV
Policies
Manage Inventory
INV
Reporting
What are your inventory accuracy reporting requirements with respect to

Manage Inventory
INV
Reporting
What reports do you currently generate to meet your inventory accuracy

Manage Inventory
INV
Reporting
Is there any inventory accuracy reporting requirement that your current set
Manage Inventory
INV
Stock Adjustments

physicals?
Manage Inventory
INV
Stock Adjustments
Manage Inventory
INV
Issues
Manage Inventory
INV
Accuracy Programs
Issue Material
INV
Issues
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Maintenance
Who performs the measurement?

Do you have documentation on your current system requirements for
inventory accuracy?
262268036.xls
Page 164

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Manage Items
How many items do you have and of what types? Raw materials,
packaging, intermediates, finished goods
Manage Inventory
INV
Manage Items
What is your current naming convention for items? Does the current code
communicate information about the item?
Manage Inventory
INV
Reporting
What types of reports are currently used to manage the inventory function.
Give examples
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Policies
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Planning
Manage Inventory
INV
Maintenance
Manage Inventory
INV
Warehouse Mgt
Manage Inventory
INV
Warehouse Mgt
Manage Inventory
INV
Warehouse Mgt
Manage Inventory
INV
Stock Adjustments
Manage Inventory
INV
Warehouse Mgt
Do you have an inventory locator system? Is it automated or manually

maintained?
Manage Inventory
INV
Warehouse Mgt
Is inventory staged prior to being used in production? How is it done? Is a

picklist used?
Manage Inventory
INV
Planning
What types of order policies do you use to order? Inventory levels, lot for
lot, EOQ, Order point?
Manage Inventory
INV
Planning
Where do you maintain inventory planning parameters lead time and

ordering rules?
Manage Inventory
INV
Planning
How are the validity of planning parameters validated? How are they
revised and how frequently?
Manage Inventory
INV
Obsolete Materials
Dow you have inventory that expires or is time sensitive? How is it currently
controlled?
Manage Inventory
INV
Other
Manage Inventory
INV
Maintenance
Are there redundancies in your inventory function? What functions might be

removed?
Manage Inventory
INV
Reporting
What information is needed in the inventory function that is not currently

captured?
Issue Material
INV
Issues
INV
Receipts
Manage Inventory
INV
Reporting
Manage Inventory
INV
Cost
INV
Scrap
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Obsolete Materials
Is inventory obsolescence a problem?

efficiency?
How is inventory performance measured? In what areas? How are your

current performance levels?
What are the conversions you use between units of measures

How do you measure inventory accuracy
How efficient would you rate your inventory management process?
What time intensive inventory accuracy processes need to be addressed?

What types of inventory transactions are done? Items, quantities, etc.
In what areas of the business are inventory transactions performed?
How is inventory controlled? By lot, sublot, location or a combination of
these?
If you use multiple units of measures on an item how do you keep and order
the inventory?
Is inventory responsibility segmented by inventory type or by buyer/planner?
How do you have warehouses set up? Do you have consignment
warehouses?
Are warehouses location controlled?
Are distribution centers used for finished goods?
Is inventory transferred between warehouses? plants? distribution centers?
What are your primary problems in performing the inventory function? Are
these problems system, organizational, information or people?
How frequently are schedules changed due to inventory problems?

How many inventory turns occur for each type of inventory; raw materials,
finished goods, intermediates, packaging?
What is the inventory value of your safety stock?
What levels of scrap and shrinkage are you experiencing across your
inventory types?
What inventory benefits do you hope to gain with the system?
What programs are currently in place to enhance inventory accuracy?
Manage Inventory
INV
Reporting
Manage Inventory
INV
Policies
How much in terms of cost and
Who performs the measurement?
262268036.xls
Page 165

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manage Inventory
INV
Reporting
What are your inventory accuracy reporting requirements with respect to

Manage Inventory
INV
Reporting
What reports do you currently generate to meet your inventory accuracy

Manage Inventory
INV
Reporting
Is there any inventory accuracy reporting requirement that your current set
Manage Inventory
INV
Stock Adjustments

physicals?
Manage Inventory
INV
Stock Adjustments
Manage Inventory
INV
Issues
Manage Inventory
INV
Accuracy Programs
Issue Material
INV
Issues
Manage Inventory
INV
Accuracy Programs
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Reconciliation
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Do you use ABC classification? If yes what criteria do you use to derive ABC
Cycle Count Process values?
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Cycle Count Process
Manage Inventory
INV
Do you cycle count while inventory is being transacted for other business
Cycle Count Process purposes?
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Reporting
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Reconciliation
Manage Inventory
INV
Physical Inventory

Do you have documentation on your current system requirements for
inventory accuracy?
Do you have a cycle count program? What procedures are available?
What iis the count frequency for items based on ABC ranking?
What are the daily count volumes by rankiing?
With what frequency do you count your inventory?
What inventory losses or gain were booked for the last physical inventory
and cycle count?
What are your current accuracy levels for physical inventory gains/losses?
What are your current accuracy levels for cycle count variances/
How often do you count all your items in any given inventory location?
Who is responsible for cycle counts?
Do you do automatic cycle counts for items that show zero on hand?

What are your inventory tolerances?
Do you require recounts on out of tolerance items?
Are your physical inventories "wall to wall"?
Do you shut down production for wall-to-wall physical inventories?
Do you have a separate physical inventory database?
Do you freeze inventory for a physical?
Do you create inventory tags? What type of information do they have on
them?
How long does a wall-to-wall physical inventory take?
Do you actually count inventory in WIP or just value the location?
Do you perform multiple counts for each entry with different counters? Do
you compare counts? What happens when counts do not match? Do you
recount? Send different counters to verify? Auditors?
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
How do you handle zero quantities or negative balances during the Physical
Inventory process? Empty locations even though the computer has a
value?
Manage Inventory
INV
Physical Inventory
How do you inventory silos? Bulk storage? Off-site?

Rejected material, Off-site, Rail Cars or Totes?
Physical Inventory
Do you use special inventory adjustment codes for physical inventory?

How many? Who is responsible for update?
262268036.xls
Manage Inventory
INV
Finished Goods,
Page 166

OBM Level I
OBM Level II
OBM Level III
Application
Category

What types of problems are uncovered during the reconciliation process?
Incorrect Item #'s? Un-entered receipts or shipments? Are the problems
itemized by severity
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Physical Inventory
Manage Inventory
INV
Do you have special characteristics in your cycle count program (i.e.,

Cycle Count Process Control Counts for expensive items)?
Manage Inventory
INV
What types of cycle count procedures are in place? Do they audit

approvals internally? Externally? Have you been relieved of physical
Cycle Count Process inventories due to your program?
Manage Inventory
INV
Reconciliation
How do you reconcile cycle counts? Do you use the variance method to
book? Total Quantity Replacement?
Manage Inventory
INV
Reporting
What types of reports originate from cycle counting?

May we have samples?
Manage Inventory
INV
Reporting
Do you require special output for your Audit firm?

we have samples?
How do you book a reconciled inventory? What types of presentation

occur to upper management? May we have samples?
Physical Inventory?
For Corporate? May

Manage Inventory
INV, GL
Policies
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Stock Adjustments
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Reporting
Manage Inventory
INV, GL
Reporting
Manage Inventory
INV, GL
Policies
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Stock Adjustments
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Other
Manage Inventory
INV, GL
Reporting
Manage Inventory
INV, GL
Reporting
Manage Inventory
INV, GL
Reconciliation
Manage Inventory
INV, GL
Physical Inventory
Manage Inventory
INV, Mac, GL
Reporting
Manage Inventory
INV, Mac, GL
Reporting
Manage Inventory
INV, MPS
Planning
Manage Inventory
INV, MPS
Planning
Issue Material
INV, OE, PROD
Issues
Issue Material
INV, OE, PROD
Issues
INV, PO, PROD
Receipts
What occurs when there is a mismatch between documents and validated

counts?
INV, PO, PROD
Receipts
What occurs when there is a mismatch between documents and validated

counts?
Manage Inventory
INV, PO, QA
Stock Adjustments
How do you track inventory movements, receipts, quality problems? Is the

information manually kept or automated?
Manage Inventory
INV, PO, QA
Stock Adjustments
How do you track inventory movements, receipts, quality problems? Is the

information manually kept or automated?
Manage Inventory
INV, PROD
Policies
What levels of inventory accuracy are required for maintaining continuous

efficient production? How ere these levels defined?
How do you close an accounting period for inventory accuracy?

How long does it take to close an accounting period for accuracy?
Is closing an accounting period for inventory accuracy a hard or soft close?
How are adjustments to closed periods for inventory accuracy handled?
How do you open an accounting period for inventory accuracy?
Who performs the tasks associated with opening and closing an accounting
period for inventory accuracy?
Are inventory accuracy reports standard across multiple Sets of Books?
What account codes are required on inventory accuracy reports?
How do you close an accounting period for inventory accuracy?
How long does it take to close an accounting period for accuracy?
Is closing an accounting period for inventory accuracy a hard or soft close?
How are adjustments to closed periods for inventory accuracy handled?
How do you open an accounting period for inventory accuracy?
Who performs the tasks associated with opening and closing an accounting
period for inventory accuracy?
Are inventory accuracy reports standard across multiple Sets of Books?
What account codes are required on inventory accuracy reports?
What were the inventory swings in dollars for actual inventory versus
accounting book values?
What was the inventory write-off in dollars
What type of information is exchanged with Finance regarding inventory?
What type of information is exchanged with Finance regarding inventory?
Do you use safety stock to reduce variation between supply and demand
Do you use safety stock to reduce variation between supply and demand
How is inventory allocated to shipments and production orders?
How is inventory allocated to shipments and production orders?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
Issue Material
INV, PROD
Issues
Manage Inventory
INV, PROD
Policies
Issue Material
INV, PROD
Issues
Manage Inventory
INV, QA
Policies
Manage Inventory
INV, QA
Obsolete Materials
Manage Inventory
INV, QA
Policies
Manage Inventory
INV, QA
Obsolete Materials
Manage Inventory
INV, SYS
Maintenance
Manage Inventory
INV, SYS
Maintenance
Issue Material
OPMINV
Other
Issue Material
OPMINV
Other
Manage Inventory
OPMINV
Other
Issue Material
OPMINV
Other
Issue Material
OPMINV
Other
Manage Inventory
OPMINV
Other
OPMINV, OPMPM,
OPMPMGT
Receiving Policies
Receiving Policies

What levels of inventory accuracy are required for maintaining continuous
efficient production? How ere these levels defined?
What types of units of measures do you use, volume, mass, etc?
What types of units of measures do you use, volume, mass, etc?
How do you handle movement activities? Do you provide paperwork
between locations? On-line transactions? Who does this function?
How long does it take on average to move inventory between warehouses?
Do you keep track of in-transit inventory?
Do you separate inventory storage? Are Raw Materials stored separately?
Finished Goods? Does this impact MRP reporting requirements?
How do you handle movement activities? Do you provide paperwork
between locations? On-line transactions? Who does this function?
How long does it take on average to move inventory between warehouses?
Do you keep track of in-transit inventory?
Do you separate inventory storage? Are Raw Materials stored separately?
Finished Goods? Does this impact MRP reporting requirements?
Do you use bar coding technology? What type? In what ways?
Is bar coding a long term objective? What is the timing?
OPMINV, OPMPM,
OPMPMGT, PO
Manage Inventory
OPMINV, OPMSY
Other
Do you have a list of specific UOM Types defined? These are used to
classify UOM groups, to measure a particular physical characteristic. (Ex:
volume, mass, length, count.)
Manage Inventory
OPMINV, OPMSY
Other
Do you have a table of all current Units of Measure that are used by your
company? May we have a copy?
Manage Inventory
OPMINV, OPMSY,
SYSADMIN
Maintenance
Who will be responsible for the maintenance of UOM Types, UOM's, and
UOM conversions? Which users should be given access to these system
setup forms?
Manage Yard
OPMPMGT, PO
Receiving Policies
Do you plan material receipts into the receiving dock? If so, what does the
schedule look like? May we have a copy?
Manage Inventory
OPMSY
Other
Can you also provide a list of all necessary unit of measure conversions
that are used within each type?
Manage Inventory
OPMSY
Other
Within each UOM Type, can you identify which UOM value will be the
reference against which all other UOM's of the same type will be based?
The reference UOM is used for the conversions.
OPM Operations
OPM Operations


APS, OPMCAP,
OPMMRP, OPMPM
APS, OPMPM
Non-standard
Workorders
Reports
OPM Operations
Inspect Quality of Goods
APS, OPMPOC,
OPMQM
Reports
OPM Operations
OPMFM, OPMPM
Do you require entry of information such as temperature or strength as part

Shopfloor Document of the batch information?
OPM Operations
OPM Operations


OPMINV, OPMPM
OPMINV, OPMPM
Non-standard
Workorders
WIP Tracking
OPM Operations
OPMINV, OPMPM
WIP Tracking
OPM Operations
OPM Operations


OPMMAC, OPMPM
OPMMPM
Validation
Maintenance
OPM Operations
OPMPM
Security
OPM Operations
OPMPM, OPMPOC
Production Type
OPM Operations
OPMPM, OPMPOC
WIP Tracking
Security
Describe the process for manufacturing rework? Is a workorder created?
How do you measure capacity compliance? Who is accountable?

Do you link quality and costing criteria as part of the measurement? What
is used? May we have samples?
Describe the process for storing manufacturing rework?

Do you process move transactions real-time or periodically?
Do you use a bar-code interface to process move transactions real-time?
Do you review requirements for validation rules, allowing certain Work in
Process accounts to be valid with only certain other values.
How do you audit your Work in Process data?
created for Work in Process?
Do you use batches or schedules to collect actual costs?
Do you allow partial completions of batches?
OPM Operations
OPMPM, OPMSY,
SYSADMIN
OPM Operations
OPMPM, SYSADMIN WIP Tracking
Do you have security requirements on who can enter data for Work in
Process? (e.g. by company? by cost center?)
Who records transactions in your system? Can you describe the process?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
OPM Operations
Non-standard
OPMPMGT, OPMPM Workorders
OPM Operations
OPM Operations


OPMPOC, OPMPM
SYSADMIN
Reports
Security
OPM Operations
Shop Floor Resource & Scheduling
Manage Work Orders
OPMPM
WO & PO Release
OPM Operations
Manage Work Orders
All OPM Modules
Planning
OPM Operations
Manage Resources
All OPM Modules
Maintenance
Manage Work Orders
APS, OPMCAP,
OPMMRP, OPMPM
Repetitive
Production
Manage Work Orders
APS, OPMCAP,
OPMMRP, OPMPM
Planning
Planning
Planning

Do you repair customer products? Do you perform product upgrades?
What documentation is created?
How do you report actual manufacturing results? Do you use a data
collection system? If so, what type? Manual or automatic? Can you
describe the process?
Is terminal security required for Work in Process?
Do you hit your production schedules within your tolerance?
What business groups are involved with the production process? Who
participates in the planning process?
What is your biggest headache within the production process? Material
availability? Schedule changes? Equipment? Shortage of Labor Skills?
Do you have any "mixed-mode" manufacturing on your production line?
OPM Operations
How do you schedule production?

OPM Operations
OPM Operations
Manage Work Orders
APS, OPMCAP,
OPMMRP, OPMPM
OPM Operations
Manage Work Orders
APS, OPMCAP,
OPMMRP, OPMPM
How is the process initiated? Call-in sheets? MRP output? Manual

schedule?
What type of information do you require to perform your job function?
How do you maintain your Work in Process data?
OPM Operations
Manage Work Orders
APS, OPMFM,
OPMMPS, OPMMRP,
OPMPM, SYSADMIN Maintenance
OPM Operations
Manage Work Orders
N/A
Security

for Work in Process? May we have a copy?
Do you automatically generate and confirm released batches?
OPM Operations
Manage Work Orders
OPMCAP, OPMMRP,
WO & PO Release
OPMPM
OPM Operations
Manage Resources
OPMCAP, OPMPM
Other
Are there time-intensive Work in Process operations/processes that need to

be addressed?
OPM Operations
Manage Work Orders
OPMCAP, OPMPM
Reporting
What are your Work in Process reporting requirements with respect to

OPM Operations
Manage Work Orders
OPMCAP, OPMPM
Reporting
What are your Work in Process reporting requirements with respect to

OPM Operations
Manage Work Orders
OPMCAP, OPMPM
Planning
Is the processing or production activity constrained by hold tank or vessel

size?
OPM Operations
Manage Work Orders
OPMCAP, OPMPM
Planning
OPM Operations
Manage Work Orders
OPMFM
Production Type
What are the average number of operations for each routing? How detailed
are they? Can you provide samples?
OPM Operations
Manage Material Control
OPMFM
WIP Tracking
What is the average number of ingredient requirements on a batch or

repetitive schedule?
Are you constrained by size or routing type?
How are batch sizes determined? Customer order quantity? Container size
limitations?
OPM Operations
Manage Resources
OPMFM, OPMMPS,
OPMMRP, OPMPM
Production Type
OPM Operations
Manage Resources
OPMFM, OPMPM
Production Type
OPM Operations
Manage Work Orders
OPMFM, OPMPM
Shopfloor Document
OPM Operations
OPMFM, OPMPM
WIP Tracking
OPM Operations
Manage Work Orders
OPMFM, OPMPM
Planning
Do you rescale production batches based on material? Available

equipment? Customer order changes?
OPM Operations
Manage Resources
OPMFM, OPMPM
Maintenance
Do you interact with R&D for new or improved formulations? What

information Is required? Who supplies it?
Production Type
Do you use routings and alternate routings? Are transactions recorded

against each step in the routing?
Do you manufacture on a repetitive basis?

What types of hard-copy documentation are used? Is a document packet
issued that contains formula, batch control record, QC information etc.?
Do you have pass-thru or phantom configurations?
OPM Operations
Manage Work Orders
OPMFM, OPMPM,
OPMPOC
OPM Operations
Manage Resources
OPMFM, OPMPM,
PO
Production Type
Do you do any outside processing? Is outside processing listed as a routing

step on the workorder ?
OPM Operations
OPMINV, OPMPM
Production Type
Do you use lead time offsets for the components and issue to the floor
based on operations scheduling?
OPM Operations
OPMINV, OPMPM
Production Type
Do you use pull tickets for repetitive schedule replenishment?
OPMINV, OPMPM
Repetitive
Production
Do you keep any components for repetitive on the production floor?
Do you use batches or schedules to control material movement?
OPM Operations
OPM Operations
OPMINV, OPMPM
Repetitive
Production
OPM Operations
OPMINV, OPMPM
WIP Tracking
OPM Operations
Manage Work Orders
OPMINV, OPMPM
Are you lot controlled? Do you have to reconcile ingredient quantities

Shopfloor Document against formula quantities?
Do you pre-weigh chemicals and pre-stage prior to batch processing?
262268036.xls
Page 169

OBM Level I
OBM Level II
OBM Level III
Application
Category
OPM Operations
OPMINV, OPMPM
How do you account for consumed ingredients within the production

process? Input completed batch sheets? Automatic meter consumption?
Shopfloor Document Backflush?
OPM Operations
OPMINV, OPMPM
WIP Tracking
Are scales and other equipment types functional? What is the calibration
frequency? Preventive Maintenance? How would you rate the control of
priorities?
OPM Operations
Manage Resources
OPMINV, OPMPM
Performance
Measurement
How would you rate the accuracy of inventory on-hand balances? Location
accuracy of material? Part number identification?
How much obsolescence or expired shelf life material exists?
Manage Resources
OPMINV, OPMPM
Performance
Measurement
Repetitive
Production
Do you use repetitive count points to collect labor and material through a
repetitive process? Which processes?
Do you validate lot numbers of raw ingredients (i.e., QA approval) prior to
usage?
OPM Operations
OPM Operations
OPMINV, OPMPM,
OPMPOC
OPM Operations
OPMINV, OPMPM,
OPMQM
WIP Tracking
OPM Operations
Manage Resources
OPMMRP, OPMPM
Maintenance
OPM Operations
Manage Work Orders
OPMOF, OPMPM
Shopfloor Document
OPM Operations
Manage Resources
OPMPM
Other
OPM Operations
Manage Resources
OPMPM
Other
OPM Operations
Manage Work Orders
OPMPM
Reporting
What reports do you currently generate to meet your Work in Process

be manual), users, frequency, number of copies.
OPM Operations
Manage Work Orders
OPMPM
Reporting
Is there any Work in Process reporting requirement that your current set of
OPM Operations
Manage Work Orders
OPMPM
Reporting
Are Work in Process reports standard across multiple Sets of Books, for
OPM Operations
Manage Work Orders
OPMPM
Reporting
Are Work in Process reports standard across multiple levels within a Set of
Books, i.e., divisions?
OPM Operations
Manage Work Orders
OPMPM
Reporting
What account codes and/or descriptions are required on Work in Process

reports?
OPM Operations
Manage Work Orders
OPMPM
Reporting
Do you provide a "key" of content/information somewhere on the Work in

Process report?
OPM Operations
Manage Work Orders
OPMPM
Reporting
What Work in Process reports are grouped together on a regular basis and
OPM Operations
Manage Work Orders
OPMPM
Reporting
Who receives a copy of the Work in Process reports? How frequently are
they generated?
OPM Operations
Manage Work Orders
OPMPM
Reporting
What is the criteria for determining who should receive a copy of any Work
in Process report?
OPM Operations
Manage Work Orders
OPMPM
Reporting
OPM Operations
Manage Work Orders
OPMPM
Reporting
Is the process to update a Work in Process reports distribution list

documented?
OPM Operations
Manage Work Orders
OPMPM
Reporting
Who performs the tasks associated with updating a Work in Process

OPM Operations
Manage Work Orders
OPMPM
Reporting

location printing for Work in Process reports?
OPM Operations
Manage Work Orders
OPMPM
Reporting
Do some of these Work in Process reports belong in report sets? Always

being run together?
OPM Operations
Manage Work Orders
OPMPM
Reporting
OPM Operations
Manage Work Orders
OPMPM
Reporting
OPM Operations
Manage Resources
OPMPM
Production Type
OPM Operations
Manage Resources
OPMPM
Production Type
OPM Operations
Manage Resources
OPMPM
Production Type
OPM Operations
OPMPM
Production Type
OPM Operations
OPMPM
Production Type
OPM Operations
Manage Work Orders
OPMPM
WIP Tracking
How many shifts do you run? Is there consistency with operator skills?
Is there a batch - part number - customer relationship?
Which operations/processes do you want to streamline for Work in
Process?
Which operations/processes do you want to eliminate for Work in Process?
How do you update a Work in Process reports distribution list?
Do the separate business units run their own Work in Process reports?
Do you run Work in Process reports for different companies or cost centers?
Work centers, machines?
Do you manufacture discrete batches (work orders)?
Do you manufacture both discrete and repetitive on the same line?
Are you a continuous process manufacturer?
Do you use batches or schedules to record material transactions only?
Do you backflush component material?
How many batches do you release each day?
OPM Operations
OPMPM
WIP Tracking
OPM Operations
Manage Work Orders
OPMPM
Planning
OPM Operations
Manage Work Orders
OPMPM
WIP Tracking
OPM Operations
Manage Work Orders
OPMPM
WO & PO Release
OPM Operations
Manage Work Orders
OPMPM
WO & PO Release
OPM Operations
Manage Work Orders
OPMPM
Shopfloor Document
Do you "kit complete" into a manufacturing staging area? Do shortages

play a major role in scheduling and launching batches? Do you 'kit short'
shop orders?
How firm is your production schedule?
Who is responsible for the execution of production orders?
Do you have just-in-time needs for production?
Do you use Firm Planned Orders (FPO's) within your planning process?
MRP?
How many pages are contained within the document package?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
OPM Operations
Manage Work Orders
OPMPM
WIP Tracking
OPM Operations
Manage Work Orders
OPMPM
Shopfloor Document
OPM Operations
Manage Work Orders
OPMPM
WIP Tracking
Do you keep intermediates or finished product stored and pack it out when
an order is placed?
OPM Operations
Manage Work Orders
OPMPM
WIP Tracking
Do you segment the production process with making intermediates prior to

start-up of the next production process?
OPM Operations
Manage Work Orders
OPMPM
Does the production process or formula composition lend themselves to

Shopfloor Document adjustments, blends or rework?
OPM Operations
OPMPM
Do you run production with consistent UOM's or do they change (i.e., lbs vs
Shopfloor Document gl)?
OPM Operations
Manage Work Orders
OPMPM
Planning
OPM Operations
Manage Resources
OPMPM
Maintenance
OPM Operations
Manage Resources
OPMPM
Maintenance
What improvements are necessary? How would you improve the

production or manufacturing process?
OPM Operations
Manage Resources
OPMPM
Maintenance
What are your unique production requirements? How would you enhance
them?
OPM Operations
Manage Resources
OPMPM
Maintenance
OPM Operations
Manage Resources
OPMPM
Maintenance
Manage Resources
OPMPM
Performance
Measurement
How is production performance measured?
OPM Operations
What level of production variances exist? Yield? Usage?
OPMPM
Performance
Measurement
Are you penalized for cost or for delivery infractions? Or both?
Do you account for all issued documentation at month-end?

How many batches do you make in a week? A month? A year?
How do you schedule the processing area? The filling area? What is the
capacity for batching? For filling?
How would you rate the quality and technology of the production process?
How would you describe the efficiencies within the production process?
What is the utilization rate of equipment?

What is the utilization rate of Manpower?
OPM Operations
Manage Resources
OPM Operations
Manage Resources
OPMPM
Performance
Measurement
OPM Operations
Manage Resources
OPMPM, OPMPOC
Maintenance
OPM Operations
Manage Resources
OPMPM, OPMPOC
Maintenance
OPM Operations
Manage Work Orders
OPMPM, OPMQM
How is QA integrated within the production process? Are the operators in

Shopfloor Document charge of their own quality?
OPM Operations
Manage Work Orders
OPMPM, OPMSY
How do you keep track of issued production documentation? Manually

Shopfloor Document assigned number? Automatic computer assignment?
OPM Operations
Manage Work Orders
OPMPM, OPMSY
Shopfloor Document
OPM Operations
Manage Work Orders
OPMPM, SYSADMIN Reporting
OPM Operations
Manage Work Orders
SYSADMIN
Security
OPM Order Fulfillment
Order Entry & Scheduling
Enter Orders
OPMINV, OPMOF
Order Entry
Do you practice order quotation against existing inventory? Future

production? If so, how?
OPM Order Fulfillment
Order Entry & Scheduling
Enter Orders
OPMINV, OPMOF
Order Entry
Do you practice order quotation against existing inventory? Future

production? If so, how?
OPM Planning & Forecasting
Distribution & Production Schedules
APS, OPMCAP,
OPMPM
Analyze Needs
How do you schedule your manufacturing groups? Workcenter? Factory?

Product area?
Reports
What business performance statistics do you monitor for Work in Process?

Are the performance measures linked by functional area or against the
overall business direction?
Does your batch numbering scheme have meaning?

What type of printers do you run Work in Process reports on? Where are
they located?
Do you have security requirements for running WIP reports? Do you
monitor or run security reports on a regular basis for Work in Process?
What type of dispatch reports or schedules are used? Are they followed?
APS, OPMCAP,
OPMPM
Release Procurement Schedule
APS, PO
Supplier Scheduling
How do you schedule your vendors? What is the scheduling vehicle?

BPO? EDI?
APS, PO
Supplier Scheduling
How do you schedule your vendors? What is the scheduling vehicle?

BPO? EDI?
Print Shop Packets
OPMFM, OPMPM
Shopfloor Document
OPMMRP,
OPMPMGT, PO
Analyze Needs
OPMPM
Scheduling
How do you schedule manufacturing? Is it forecast driven? Longest runs

first? FIFO/LIFO? Special ratios (I.e.Critical ratio)?
OPMPM
Scheduling
How do you schedule manufacturing? Is it forecast driven? Longest runs

first? FIFO/LIFO? Special ratios (I.e.Critical ratio)?
Print Shop Packets
OPMPM
What are the types of documents that you generate? Can you provide us
Shopfloor Document with samples of each?
PO
Generate
Performance
Measurements
How do you track vendor performance to schedule?
PO
Generate
Performance
Measurements
How do you track vendor performance to schedule?
Manufacturing Plan
ALL
Generate
Performance
Measurements
What programs are in place that get you to 100% accuracy?
Manufacturing Plan
ALL
Generate
Performance
Measurements
Does your enterprise work as a cross-functional team to solve problems?
Do you use custom WIP instructions?
262268036.xls
Is the enterprise JIT oriented? How frequently are raw materials received?
Page 171

OBM Level I
OBM Level II
OBM Level III
Application
Category

Does your enterprise review performance formally? Is it posted for
everyone to see?
Manufacturing Plan
ALL
Generate
Performance
Measurements
Manufacturing Plan
ALL
Generate
Performance
Measurements
What are your primary areas for improvement? For Support groups?
Manufacturing Plan
ALL
Generate
Performance
Measurements
What types of projects exist for continuous improvement within your facility?
Manufacturing Plan
ALL
Generate
Performance
Measurements
What programs are in place that get you to 100% accuracy?
Manufacturing Plan
ALL
Generate
Performance
Measurements
Does your enterprise work as a cross-functional team to solve problems?
Manufacturing Plan
ALL
Generate
Performance
Measurements
Does your enterprise review performance formally? Is it posted for

everyone to see?
Manufacturing Plan
ALL
Generate
Performance
Measurements
What are your primary areas for improvement? For Support groups?
Manufacturing Plan
ALL
Generate
Performance
Measurements
What types of projects exist for continuous improvement within your facility?

Manufacturing Plan
APS
Reports
How often do you review capacity requirements? (Hourly, Daily, Weekly,

Quarterly etc.)
Manufacturing Plan
APS
Reports
What types of reports do you use to manage this aspect of your business?
May we have samples?
Manufacturing Plan
APS, OPMCAP
Capacity Planning
Manufacturing Plan
APS, OPMCAP
Analyze Needs
Manufacturing Plan
APS, OPMCAP
Analyze Needs
Manufacturing Plan
APS, OPMCAP,
OPMMPS
Analyze Needs
APS, OPMCAP,
OPMMPS
Capacity Planning
How does your enterprise handle bottleneck resource scheduling?

How do you evaluate capacity utilization? Percentage? Graphically?
Manufacturing Plan
Is capacity utilization a key measurement criteria for manufacturing? What

are the targets?
Do you generate the RCCP simultaneously with the MPS?
What are your major bottlenecks? Machine? Labor? Material?
What is your capacity run rate? What affects your capacity?
Manufacturing Plan
APS, OPMCAP,
OPMMPS, OPMMRP,
Capacity Definition
OPMPM
Manufacturing Plan
APS, OPMCAP,
OPMMPS, OPMPM
APS, OPMCAP,
OPMFCST,
OPMMPS, OPMMRP,
Capacity Planning
OPMPM
APS, OPMCAP,
OPMFCST,
OPMMPS, PO
MPS
Do you use infinite capacity requirements planning?

Analyze Needs
How are capacity problems communicated within your enterprise?
Manufacturing Plan
Manufacturing Plan
MPS
Manufacturing Plan
APS, OPMCAP,
OPMFCST,
OPMMPS, PO
Manufacturing Plan
APS, OPMCAP,
OPMFCST, OPMPM
Analyze Needs
Manufacturing Plan
APS, OPMCAP,
OPMFM
Analyze Needs
What type of planning is performed? Do you have a centralized planning

function? Do you analyze capacity from a rough cut perspective? Do you
calculate cost and potential cash flow analysis? Can we have samples of
these reports and documents?
What type of planning is performed? Do you have a centralized planning
function? Do you analyze capacity from a rough cut perspective? Do you
calculate cost and potential cash flow analysis? Can we have samples of
these reports and documents?
Is Finance involved with your capacity activities? Where? What level?
Do you require Finite Capacity Planning? If so, where?
Manufacturing Plan
APS, OPMCAP,
OPMMPS, OPMMRP,
Analyze Needs
OPMPM
Manufacturing Plan
APS, OPMCAP,
OPMMPS, OPMPM
Analyze Needs
Manufacturing Plan
APS, OPMCAP,
OPMMPS, OPMPM
Analyze Needs
Manufacturing Plan
APS, OPMCAP,
OPMMRP, PO
Analyze Needs
APS, OPMCAP,
OPMPM
Analyze Needs
APS, OPMCAP,
OPMPM
Analyze Needs
How do you currently plan capacity? Do you perform long range capacity
planning? Medium range? Daily planning?
Do you perform rough cut capacity planning? (RCCP)

262268036.xls
Manufacturing Plan
Manufacturing Plan
What information do you use for adjustments? Single level pegging? Full
level pegging?
Do you need to plan with finite material constraints?
What capacity methods are used within your manufacturing environment?
Do you use input/output control devices for measuring capacity
consumption rates?
Page 172

OBM Level I
OBM Level II
Manufacturing Plan
Manufacturing Plan
OBM Level III
Application
Category
APS, OPMCAP,
OPMPM
Maintenance
APS, OPMCAP,
OPMPM
Capacity Planning
Capacity Planning
Reports
Manufacturing Plan
APS, OPMCAP,
OPMPM
Manufacturing Plan
APS, OPMCAP,
OPMPM, PO

In what areas would you focus attention for improvement with capacity?
Do you perform schedule simulation? If so, how? Who coordinates?
Do you perform schedule simulation? If so, how? Who coordinates?
How much money is spent to resolve capacity problems?
contracting? Offload?
Sub-
Do you use standard hours or product volume or product rates to define

capacity? Are you able to calculate capacity variables into time?
Manufacturing Plan
APS, OPMCAP,
OPMSY
Capacity Definition
Manufacturing Plan
APS, OPMCAP,
OPMSY, PO
Analyze Needs
Manufacturing Plan
APS, OPMCAP, PO
Analyze Needs
Manufacturing Plan
APS, OPMCAP, PO
Supplier Feedback
Manufacturing Plan
APS, OPMCAP, PO
Supplier Feedback
Describe your capacity planning methodology?

Do you plan for external capacity? Other divisions? Sub-contractors?
Do you measure schedule compliance? Actual quantities to plan? To date?

What levels are the enterprise performing to?
Manufacturing Plan
APS, OPMFCST,
OPMMPS, OPMMRP,
Reports
OPMPM
Manufacturing Plan
APS, OPMFM
Capacity Definition
Manufacturing Plan
APS, OPMPM
Capacity Planning
What happens when capacity shortages are identified?

resolve them?
Do you use preventive maintenance to optimize capacity? If so, how do you

plan for preventive maintenance?
Do you overlap operations? Are you a continuous process manufacturer?

How do you
Manufacturing Plan
APS, OPMPM
Capacity Definition
Manufacturing Plan
APS, OPMPM
Analyze Needs
Manufacturing Plan
APS, OPMPOC,
OPMPM
Maintenance
Manufacturing Plan
Not Module Specific Security

for MRP?
Manufacturing Plan
Not Module Specific Security

for MRP?
Manufacturing Plan
OPMCAP
Capacity Definition
How do you model your capacity? What element types exist (i.e.,
machines, labor, tools, raw material)?
Manufacturing Plan
OPMCAP, OPMFM
Capacity Definition
Do you currently have routings or operation profiles that define process

steps? Can you provide a copy?
Manufacturing Plan
OPMCAP, OPMFM
Capacity Definition
Manufacturing Plan
OPMCAP, OPMFM
Capacity Definition
Manufacturing Plan
OPMCAP, OPMFM
Capacity Definition
Manufacturing Plan
OPMCAP, OPMFM
Maintenance
Manufacturing Plan
OPMFCST
MPS
Do you work toward a desired productivity level?
What's the level?
What programs are in place to enhance capacity utilization?
What are the unique features of your routings or operation profiles?

Do you have dedicated routings? If so, how many and for what products?
Do you use alternate resources or routings?
products?
What frequency and for what
Do you deactivate routings?

How would you rate the accuracy of your forecast?
Manufacturing Plan
OPMFCST
MPS
Manufacturing Plan
OPMFCST
MPS
Manufacturing Plan
OPMFCST
MPS
OPMFCST, OPMFM,
OPMINV, OPMMPS,
Documentation
OPMMRP, OPMOF
Who owns the demand information? How is it communicated? Do you

supply Distribution Warehouses or other facilities? If so, can you provide us
with a list?
How would you rate the accuracy of your forecast?
What types of planning documentation do you use? Formulas? Balance

on-hand? Customer orders? Forecast? MPS? Can we have samples of
this information?
What types of planning documentation do you use? Formulas? Balance
on-hand? Customer orders? Forecast? MPS? Can we have samples of
this information?
Manufacturing Plan
OPMFCST, OPMFM,
OPMINV, OPMMPS,
Documentation
OPMMRP, OPMOF
Manufacturing Plan
OPMFCST,
OPMMPS, OPMOF
MPS
What type of demand does your company use? Is it forecast? Customer

orders? A hybrid of both?
Manufacturing Plan
OPMFCST,
OPMMPS, OPMOF
MPS
How do you account for customer orders and forecast demand? Do you
consume forecast with customer orders?
MPS
How do you handle orders in excess of forecast? How do you apply

unconsumed forecast?
Manufacturing Plan
OPMFCST,
OPMMPS, OPMOF
Manufacturing Plan
OPMFCST,
OPMMPS, OPMOF
MPS
What type of demand does your company use? Is it forecast? Customer

orders? A hybrid of both?
OPMFCST,
OPMMPS, OPMOF
MPS
How do you account for customer orders and forecast demand? Do you
consume forecast with customer orders?
OPMFCST,
OPMMPS, OPMOF
MPS
How do you handle orders in excess of forecast? How do you apply

unconsumed forecast?

262268036.xls
Manufacturing Plan
Who owns the demand information? How is it communicated? Do you

supply Distribution Warehouses or other facilities? If so, can you provide us
with a list?
Manufacturing Plan
Manufacturing Plan
Page 173

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manufacturing Plan
OPMFM
Maintenance
Manufacturing Plan
OPMFM
Maintenance
Manufacturing Plan
OPMFM, OPMINV,
PO
Generate
Performance
Measurements
How would you rate the quality of planning information?
Manufacturing Plan
OPMFM, OPMINV,
PO
Generate
Performance
Measurements
How accurate are your planning parameters for lead-time? Lot sizes? Onhand inventory balances? Formula accuracy?
Manufacturing Plan
OPMFM, OPMINV,
PO
Generate
Performance
Measurements
How would you correct the problems associated with information integrity
and accuracy?
Generate
Performance
Measurements
How would you rate the quality of planning information?
OPMFM, OPMINV,
PO
Generate
Performance
Measurements
How accurate are your planning parameters for lead-time? Lot sizes? Onhand inventory balances? Formula accuracy?
How would you correct the problems associated with information integrity
and accuracy?
How would you rate the accuracy of your routings?
Manufacturing Plan
Manufacturing Plan
OPMFM, OPMINV,
PO
Manufacturing Plan
OPMFM, OPMINV,
PO
Generate
Performance
Measurements
Manufacturing Plan
OPMFM, OPMMRP,
OPMINV, PO
Capacity Planning
Manufacturing Plan
OPMFM, OPMPM
Maintenance
Non-standard
Workorders
What are the primary causes for routing discrepancies? How do they get
corrected?
Are make/ buy decisions impacted by capacity?
What programs are in place to enhance Set-up reduction? Clean-up

consolidation? Operator cross-training?
Are routings created for Non-standard jobs? What is the procedure?
Manufacturing Plan
OPMFM, OPMPM
Manufacturing Plan
OPMFM, SYSADMIN Maintenance
What group is responsible for routings? Can you provide us with a list of
user names?
Manufacturing Plan
OPMINV
MRP
Do you use safety stock or reorder points? Do you plan for scrap or use
phantoms?
Manufacturing Plan
OPMINV
Please define how much inventory exists by organizational group? By

Planning Parameters plant? By inventory classification (I.e. raw materials)?
Manufacturing Plan
OPMINV
Do you transfer inventory between warehouses to meet item requirements?

Planning Parameters Describe the process. Is it a manual procedure?
Manufacturing Plan
OPMINV
Generate
Performance
Measurements
How many inventory turns are you experiencing? Total? R/M's?

Packaging? Finished Goods?
Manufacturing Plan
OPMINV
Generate
Performance
Measurements
What was the result of your last physical inventory? What was the dollar
write-off? What was the variance swing?

Manufacturing Plan
OPMINV
MRP
Manufacturing Plan
OPMINV
Please define how much inventory exists by organizational group? By

Planning Parameters plant? By inventory classification (I.e. raw materials)?
Manufacturing Plan
OPMINV
Do you transfer inventory between warehouses to meet item requirements?

Planning Parameters Describe the process. Is it a manual procedure?
Manufacturing Plan
OPMINV
Generate
Performance
Measurements
How many inventory turns are you experiencing? Total? R/M's?

Packaging? Finished Goods?
Manufacturing Plan
OPMINV
Generate
Performance
Measurements
What was the result of your last physical inventory? What was the dollar
write-off? What was the variance swing?
Manufacturing Plan
OPMINV, OPMFM,
OPMMRP, PO
MRP
Manufacturing Plan
OPMINV, OPMFM,
OPMMRP, PO
MRP
Manufacturing Plan
OPMINV, OPMMPS,
OPMMRP
MRP
OPMINV, OPMMPS,
OPMMRP
OPMINV, OPMMPS,
OPMSY, PO,
SYSADMIN
Organization
Structure
Manufacturing Plan
Do you use safety stock or reorder points? Do you plan for scrap or use
phantoms?
How do you source product? Do you perform a make vs buy analysis? If

so, who is involved? Is the procedure documented? May we have a copy?
How do you source product? Do you perform a make vs buy analysis? If
so, who is involved? Is the procedure documented? May we have a copy?
What type of material planning methodology do you use? Manual? MRP?
Another system?
What type of material planning methodology do you use? Manual? MRP?
Another system?
MRP
Please describe the organization configuration for planning.
Manufacturing Plan
Organization
Structure
Please describe the organization configuration for planning.
262268036.xls
Manufacturing Plan
OPMINV, OPMMPS,
OPMSY, PO,
SYSADMIN
Manufacturing Plan
OPMINV, OPMMRP,
OPMMPS, OPMSY
MPS
Manufacturing Plan
OPMINV, OPMMRP,
PO
MRP
Will you be generating MRP and MPS reports? If so, user planning classes
are required. Have you defined your user planning classes?
When you plan ingredients, components or products, do you segregate
them by commodity? Planner? Product family?
Page 174

OBM Level I
OBM Level II
OBM Level III
Application
Category
MRP
When you plan ingredients, components or products, do you segregate

them by commodity? Planner? Product family?
Manufacturing Plan
OPMINV, OPMMRP,
PO
Manufacturing Plan
OPMINV, OPMPM
Other
Manufacturing Plan
OPMINV, OPMPM
Other
Manufacturing Plan
OPMINV, OPMQM
Do you use status codes that prevent ingredient usage? How is it viewed?
Planning Parameters By warehouse? By lot? By status code?
Manufacturing Plan
OPMINV, OPMQM
Do you use status codes that prevent ingredient usage? How is it viewed?
Planning Parameters By warehouse? By lot? By status code?
Manufacturing Plan
OPMINV, PO
Who owns the update of the inventory item master and the corresponding
Planning Parameters computer systems update?
Manufacturing Plan
OPMINV, PO
Who owns the input and maintenance of planning parameters like leadPlanning Parameters times and lot sizes?
Manufacturing Plan
OPMINV, PO
Do you have multiple lead-times and lot sizes for your materials? Are you
multi-sourced? Do you use preference logic based on cost? Location?
Planning Parameters Available inventory? Please provide examples.
Manufacturing Plan
OPMINV, PO
Planning Parameters
Manufacturing Plan
OPMINV, PO
MRP
What functional areas are dependent upon planning information?

What functional areas are dependent upon planning information?
How do you currently access inventory balance information?

What is your longest lead-time Item code? How many item codes do you
plan?
Do you perform periodic analysis of planning parameters to fine-tune them?
If so, how frequent and in what areas? How do you do it?
Manufacturing Plan
OPMINV, PO
Generate
Performance
Measurements
Manufacturing Plan
OPMINV, PO
Who owns the update of the inventory item master and the corresponding
Planning Parameters computer systems update?
Manufacturing Plan
OPMINV, PO
Who owns the input and maintenance of planning parameters like leadPlanning Parameters times and lot sizes?
Manufacturing Plan
OPMINV, PO
Do you have multiple lead-times and lot sizes for your materials? Are you
multi-sourced? Do you use preference logic based on cost? Location?
Planning Parameters Available inventory? Please provide examples.
Manufacturing Plan
OPMINV, PO
Planning Parameters
Manufacturing Plan
OPMINV, PO
MRP
Manufacturing Plan
OPMINV, PO
Generate
Performance
Measurements
Do you perform periodic analysis of planning parameters to fine-tune them?

If so, how frequent and in what areas? How do you do it?
Manufacturing Plan
OPMMAC, OPMPM
Non-standard
Workorders
Do you tie non-standard jobs to specific expense accounts?
Non-standard
Workorders
Do you tie non-standard jobs to internal or external accounts for

processing?
How do you currently access inventory balance information?
Manufacturing Plan
OPMMAC, OPMPM
Manufacturing Plan
OPMMPS, OPMMRP MRP
Manufacturing Plan
OPMMPS, OPMMRP MRP
Manufacturing Plan
OPMMPS, OPMMRP MRP
What is your longest lead-time Item code? How many item codes do you
plan?
What is your planning time horizon? Do you plan at different intervals, like
long, medium or short range?
How do you link the planning intervals? Is it procedural?
Separate data base copies? What is done to ensure consistency with
demand profiles?
Manufacturing Plan
Do you have variable calendars? Do certain facilities run 7 days/wk while

others run 5 days/week? How do you currently coordinate this supply flow?
OPMMPS, OPMMRP Planning Parameters Do you use inventory buffers?
Manufacturing Plan
OPMMPS, OPMMRP MRP
Manufacturing Plan
OPMMPS, OPMMRP MRP
Manufacturing Plan
OPMMPS, OPMMRP MRP
Manufacturing Plan
OPMMPS, OPMMRP MRP
Manufacturing Plan
Do you have variable calendars? Do certain facilities run 7 days/wk while

others run 5 days/week? How do you currently coordinate this supply flow?
OPMMPS, OPMMRP Planning Parameters Do you use inventory buffers?
Manufacturing Plan
OPMMPS, OPMMRP MRP

Security
Do you use time fences? What planning horizons are typical?

What is your planning time horizon? Do you plan at different intervals, like
long, medium or short range?
How do you link the planning intervals? Is it procedural?
Separate data base copies? What is done to ensure consistency with
demand profiles?
Do you use time fences? What planning horizons are typical?

Who is responsible for performing the material planning function?
Manufacturing Plan
OPMMPS,
SYSADMIN
Manufacturing Plan
OPMMPS,
SYSADMIN
Security
Security
Do you have security requirements on who can enter data for MRP? (e.g. by
company? by cost center?)
Who is responsible for performing the material planning function?
Manufacturing Plan
OPMMPS,
SYSADMIN
Manufacturing Plan
OPMMPS,
SYSADMIN
Security
Manufacturing Plan
OPMMRP
MRP
Manufacturing Plan
OPMMRP
MRP
Manufacturing Plan
OPMMRP
MRP
Are there time-intensive MRP operations/ processes that need to be

addressed?
Manufacturing Plan
OPMMRP
Reporting
What are your MRP reporting requirements with respect to summary or

Do you have security requirements on who can enter data for MRP? (e.g. by
company? by cost center?)
How do you maintain your Material Requirements Planning data?
Which operations/ procresses do you want to streamline for MRP?
262268036.xls
Page 175

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manufacturing Plan
OPMMRP
Reporting
Are there any MRP reporting requirements that your current set of reports
does not meet?
What is the criteria for determining who should receive a copy of MRP
reports? How do you update the distribution list? Who is responsible for
updating this list? Is this procedure doucmented? May we have a copy?
Manufacturing Plan
OPMMRP
Reporting
Manufacturing Plan
OPMMRP
Reporting
Manufacturing Plan
OPMMRP
MRP
Manufacturing Plan
OPMMRP
MRP
Manufacturing Plan
OPMMRP
MRP
Are there time-intensive MRP operations/ processes that need to be

addressed?
Manufacturing Plan
OPMMRP
Reporting
What are your MRP reporting requirements with respect to summary or

Manufacturing Plan
OPMMRP
Reporting
Are there any MRP reporting requirements that your current set of reports
does not meet?

location printing for MRP reports?
How do you maintain your Material Requirements Planning data?
Which operations/ procresses do you want to streamline for MRP?
What is the criteria for determining who should receive a copy of MRP
reports? How do you update the distribution list? Who is responsible for
updating this list? Is this procedure doucmented? May we have a copy?
Manufacturing Plan
OPMMRP
Reporting
Manufacturing Plan
OPMMRP
Reporting

location printing for MRP reports?
Where do you source materials for non-standard jobs?
Manufacturing Plan
OPMMRP
Non-standard
Workorders
Manufacturing Plan
OPMMRP
Analyze Needs
Manufacturing Plan
OPMMRP, OPMPM,
PO
Generate
Performance
Measurements
Manufacturing Plan
OPMMRP, OPMPM,
PO
MRP
Manufacturing Plan
OPMMRP, OPMPM,
PO
Generate
Performance
Measurements
Manufacturing Plan
OPMMRP, OPMPM,
PO
MRP
Manufacturing Plan
OPMMRP, OPMSY
Reporting
Manufacturing Plan
OPMMRP, OPMSY
Reporting
Manufacturing Plan
OPMMRP, PO
MRP
How many employees use MRP to plan materials? Can you provide us with
a list?
Manufacturing Plan
OPMMRP, PO
MRP
How many employees use MRP to plan materials? Can you provide us with
a list?
MRP
Do you use a buyer/ planner configuration or do you handle purchasing and

manufacturing independently?
Do you use a buyer/ planner configuration or do you handle purchasing and
manufacturing independently?
Do you plan to infinite material availability?

What business performance statistics do you monitor for Material Planning?
Do you perform a rescheduling function when you know dates have

slipped? If so, what is the procedure?
What business performance statistics do you monitor for Material Planning?
Do you perform a rescheduling function when you know dates have

slipped? If so, what is the procedure?
Do you run MRP reports for different companies or cost centers?
Do you run MRP reports for different companies or cost centers?
Manufacturing Plan
OPMMRP, PO,
SYSADMIN
Manufacturing Plan
OPMMRP, PO,
SYSADMIN
MRP
Manufacturing Plan
OPMMRP,
SYSADMIN
Reporting
Reporting
Do you generate MRP for each manufacturing plant?

Manufacturing Plan
OPMMRP,
SYSADMIN
Manufacturing Plan
OPMPM
Generate
Performance
Measurements
How do you track Manufacturing performance to schedule?
Manufacturing Plan
OPMPM
Generate
Performance
Measurements
How do you track Manufacturing performance to schedule?
Manufacturing Plan
OPMPM
Non-standard
Workorders
How do you schedule these types of non-standard jobs?
Manufacturing Plan
OPMSY
Security
Which users will be associated with each planning class? Can you provide
a list of each user name, and which planning classes they should be given
access to?
Manufacturing Plan
PO
Supplier Feedback
Manufacturing Plan
PO
MRP
Manufacturing Plan
PO
Generate
Performance
Measurements
Manufacturing Plan
PO
MRP
Manufacturing Plan
PO
Generate
Performance
Measurements
Manufacturing Plan
SYSADMIN
Maintenance
How do you handle your vendors if they run contrary to your calendar?
How would your vendors rate your planning accuracy?
How do you handle your vendors if they run contrary to your calendar?
262268036.xls
How would your vendors rate your planning accuracy?
If a user has more than one planning class, which one should be
designated as their default? Can you provide a list of username and the
default planning class?
Page 176

OBM Level I
OBM Level II
OBM Level III
Application
Category
Ship Sales Orders
OPMINV, OPMOF
Shipping
Do you ship customer orders direct from your plant? If so, what volume or
percentage?
Ship Sales Orders
OPMINV, OPMOF
Shipping
Do you ship customer orders direct from your plant? If so, what volume or
percentage?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
ALL
MPS
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
ALL
MPS
Manage Forecasts
APS, OPMCAP,
OPMMPS
Capacity Planning
Do you generate Rough Cut Capacity Plans? Do you generate the RCCP
simultaneously with the MPS?
MPS
What happens if rough cut defines a significant capacity problem? What

activities transpire?
OPM Planning and

Forecasting
262268036.xls
How are results communicated between functional areas?

How are results communicated between functional areas?
Demand Management
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
APS, OPMCAP,
OPMMPS
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
APS, OPMCAP,
OPMMPS
Capacity Planning
Do you generate Rough Cut Capacity Plans? Do you generate the RCCP
simultaneously with the MPS?
MPS
What happens if rough cut defines a significant capacity problem? What

activities transpire?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
APS, OPMCAP,
OPMMPS
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
N/A
Security

for Forecasting? Can you provide a copy?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
Not Application
Specific
MPS
What documents are the real information drivers for your enterprise?
Special logbooks? Special PC applications independent of the formal
system? The current system?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
Not Application
Specific
MPS
What documents are the real information drivers for your enterprise?
Special logbooks? Special PC applications independent of the formal
system? The current system?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
Not Module Specific Maintenance
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMCAP, OPMPM
Demand Forecast
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Collection/Analysis
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Collection/Analysis
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Demand Forecast
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Collection/Analysis
Do you create multiple forecasting scenarios? Sales Forecast, Marketing

Forecast, Budget, Constrained vs. Unconstrained?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Forecast Level
How many and on what level for an item do you forecast on a weekly basis?
Monthly basis? Quarterly?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Maintenance
What is the forecast system processing time during the peak forecast
period?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Maintenance
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Operations
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Operations
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Operations
Are there any time-intensive Forecasting operations/processes that need to

be addressed?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
What are your Forecasting reporting requirements with respect to functional

OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
What are your Forecasting reporting requirements with respect to summary

or detail formats? Obtain a report listing.
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
What reports do you currently generate to meet your Forecasting reporting

OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
Is there any Forecasting reporting requirement that your current set of

OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
Are Forecasting reports standard across multiple Sets of Books, for

OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
Are Forecasting reports standard across multiple levels within a Set of

OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
What information is needed i e., actual sales orders, are required on

Forecasting reports?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting

Forecasting report?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
What Forecasting reports are grouped together on a regular basis and

OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
Is the process to update a Forecasting reports distribution list documented?

Can you provide a copy?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
How long does it take to update a Forecasting reports distribution list? How
long should it take?
What types of drivers would cause forecast changes and adjustments?

Do you keep extra capacity available because of demand fluctuations? I.e.;
forecast inaccuracy
What are your forecast demand sources?
Do you create a forecast for each demand source?
Do you have regional market demand?
How do you maintain your Forecasting data?

Which operations/processes do you want to streamline for Forecasting?
Which operations/processes do you want to eliminate for Forecasting?
What account codes and/or descriptions are required on reports?
Who receives a copy of the Forecasting reports?

Forecasting report?
How do you update a Forecasting reports distribution list?
Page 177

OBM Level I
OBM Level II
OBM Level III
Application
Category
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
Who performs the tasks associated with updating a Forecasting reports

distribution list?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting

location printing for Forecasting reports?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
Do some of these Forecasting reports belong in report sets? Always being

run together?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
What type of printers do you run Forecasting reports (including checks,

OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Reporting
Do you run Forecasting reports by sales channel, by production site, by

product family, for different companies or cost centers?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Collection/Analysis
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Demand Forecast
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Forecast Level
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Forecast Level
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Forecast Level
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Forecast Level
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Maintenance
How do you audit your Forecasting data?
What business performance statistics do you monitor for Forecasting?
Do the separate business units run their own Forecasting reports?
Do you create forecast reconciliation by generating aggregate forecasts

from detailed forecasts? Detatiled forecasts from aggregate forecasts?
Do you forecast in multple units of measure? (DFUs)
Do you forecast end item and/or spares demand?
Do you forecast Co-Products and/ or By-Products?
Do you forecast configured products?
Do you use a two-level master schedule for configured products?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Generate
Performance
Measures
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST
Generate
Performance
Measures
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST,
SYSADMIN
Security
Manage Forecasts
OPMFCST, OPMINV,
OPMMPS, OPMMRP,
MPS
OPMOF
How long does the typical forecast cycle take (from source to consolidation
of forecast)?
Do you have security reports on who can run Forecasting reports? (by
planner, by production site, by corporate site, by company, by cost center?)
What measures are used for forecast accuracy?
OPM Planning and

Forecasting
Demand Management
What measures are used for forecast accuracy?

OPM Planning and
Forecasting
Demand Management
Manage Forecasts
OPMFCST, OPMINV,
OPMMPS, OPMMRP,
OPMOF
MPS
OPM Planning and

Forecasting
Manage Forecasts
OPMFCST, OPMINV,
Collection/Analysis
OPMOF
Do you use historical demand to assist the forecasting process?
Demand Management
Collection/Analysis
Do you use formal methods and/or PC based tools to assist the forecasting
process?
Do you group demand forecasts for planning or consumption or order
promising purposes?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST,
OPMMPS
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST,
OPMMPS
Demand Forecast
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST,
OPMMPS
Demand Forecast
Demand Forecast
Do you separate your demand forecast from the forecast used to drive
production?
What demands do you satisfy by using forecasts?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST,
OPMMPS
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST,
OPMMPS
Forecasting
Manage Forecasts
OPMFCST,
OPMMPS
Forecasting
Manage Forecasts
OPMFCST,
Generate
OPMMPS, OPMMRP, Performance
OPMCAP
Measures
OPM Planning and

Forecasting
Demand Management

Do you track forecast accuracy, and change your plans accordingly?
OPM Planning and

Forecasting
262268036.xls
Demand Management
To reduce forecast uncertainty, do you intend to collaborate, by sharing

information, with your trading partners? Forecasts from Customers and
supply commitments from your Suppliers?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST,
OPMMPS, OPMMRP,
OPMOF, PO
Demand Forecast
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST,
OPMMRP
Demand Forecast
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST, OPMOF
Collection/Analysis
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST, OPMOF
Generate
Performance
Measures
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST, OPMPM
Forecast Level
Do you forecast by product family, by configuration model, by item, or in

some combination?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMFCST,
SYSADMIN
Security
Do you have security requirements on who can enter data for Forecasting?
(e.g. by planner, by production site, by corporate site, by company, by cost
center?)
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMINV
Demand Forecast
Do you stock material to respond to seasonal or highly variable demand?

I.e. forecast inaccuracy
Where is the last point in the current system that allows you to change
forecasts?
How do you track market demand for your products?
Do you perform multi-dimensional analysis? I.e. forecast accuracy by
product, by region, by customer, by sales rep?
Page 178

OBM Level I
OBM Level II
OBM Level III
Application
Category
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMMPS
Demand Forecast
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMOF, OPMPM
Demand Forecast
How quickly can you respond to rapid demand changes without adding
safety stock?
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
OPMPM
Demand Forecast
How often do you have to change materials to respond to changes on

demand? (For example, if you are in the clothing business, change from
wool to cotton).
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
SYSADMIN
Security
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
SYSADMIN
Security
OPM Planning and

Forecasting
Demand Management
Manage Forecasts
WEB Customers
Collection/Analysis
Do you collaborate with your customers to allow them to enter, via the web,
their own forecasts?
OPM Planning and

Forecasting
OPMMPS, OPMMP
WO & PO Release
How do you schedule production? Does production scheduling provide any

feedback to Master Scheduling?
OPM Planning and

Forecasting
OPMMPS, OPMMP
WO & PO Release
How do you schedule production? Does production scheduling provide any

feedback to Master Scheduling?
OPM Planning and

Forecasting
OPMPM
WO & PO Release
OPM Planning and

Forecasting
OPMPM
WO & PO Release
OPM Planning and

Forecasting
Distribution Resources Plan
Plan DRP
APS, OPMMPS
DRP
Do you pass MPS information into a Distribution Requirements Planning

system? How does this work?
OPM Planning and

Forecasting
Plan DRP
APS, OPMMPS
DRP
Do you pass MPS information into a Distribution Requirements Planning

system? How does this work?
OPM Planning and

Forecasting
Plan DRP
OPMOF, OPMMPS,
OPMPM
DRP
OPM Planning and

Forecasting
Plan DRP
OPMOF, OPMMPS,
OPMPM
DRP
OPM Planning and

Forecasting
Manufacturing Plan
APS, OPMCAP,
OPMMPS
Capacity Planning
Do you run capacity simulations? How do they impact the creation of a

MPS?
OPM Planning and

Forecasting
Manufacturing Plan
APS, OPMCAP,
OPMMPS
MPS
What is your typical planning horizon? Do you perform long/medium/short

range planning? If so, how does the planning occur? Who gets involved?
Who approves the plans?
OPM Planning and

Forecasting
Manufacturing Plan
APS, OPMCAP,
OPMMPS
MPS
OPM Planning and

Forecasting
Manufacturing Plan
APS, OPMCAP,
OPMMPS
Capacity Planning
Do you run capacity simulations? How do they impact the creation of a

MPS?
OPM Planning and

Forecasting
Manufacturing Plan
APS, OPMCAP,
OPMMPS
MPS
What is your typical planning horizon? Do you perform long/medium/short

range planning? If so, how does the planning occur? Who gets involved?
Who approves the plans?
OPM Planning and

Forecasting
Manufacturing Plan
APS, OPMCAP,
OPMMPS
MPS
OPM Planning and

Forecasting
Manufacturing Plan
APS, OPMCAP,
OPMMPS, OPMMRP Capacity Planning
APS, OPMCAP,
OPMMPS, OPMMRP Capacity Planning
APS, OPMCAP,
OPMMPS, OPMMRP,
Capacity Planning
OPMPM
OPM Planning and

Forecasting
OPM Planning and

Forecasting
Do you drive near term production from sales orders and/or forecasts?
Will there need to be terminal security for Forecasting?

Do you run security reports on a regular basis for Forecasting?
What is your current backorder volume? Why is this number at this level?
What is your current backorder volume? Why is this number at this level?
Manufacturing Plan
Manufacturing Plan
Do you use preferred warehouses for shipment of your customer orders?

What basis is used? Lowest cost? Nearest ship point?
Do you use preferred warehouses for shipment of your customer orders?
What basis is used? Lowest cost? Nearest ship point?
Do you simulate MPS changes? If so, how?
Do you simulate MPS changes? If so, how?

Are make/buy decisions impacted by capacity? How are these decisions
reflected in the MPS, or MRP runs?
Are make/buy decisions impacted by capacity? How are these decisions
reflected in the MPS, or MRP runs?
Do you level load your production lines? Does this have any impact on how
you create a MPS?
Do you level load your production lines? Does this have any impact on how
you create a MPS?
OPM Planning and

Forecasting
Manufacturing Plan
APS, OPMCAP,
OPMMPS, OPMMRP,
Capacity Planning
OPMPM
OPM Planning and

Forecasting
Manufacturing Plan
Not Application
Specific
Security

Security

OPM Planning and

Forecasting
Manufacturing Plan
Not Application
Specific
OPM Planning and

Forecasting
Manufacturing Plan
OPMFCST,
OPMMPS
Maintenance
Forecasting
How do you maintain your Master Scheduling data?

OPM Planning and

Forecasting
Manufacturing Plan
OPMFCST,
OPMMPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMFCST,
OPMMPS
Forecasting
OPM Planning and

Forecasting
Manufacturing Plan
OPMFCST,
OPMMPS
MPS
Do you generate a Master Production Schedule for each manufacturing

plant? Or one global MPS?
Maintenance
How do you maintain your Master Scheduling data?
OPM Planning and

Forecasting
Manufacturing Plan
OPMFCST,
OPMMPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMFCST,
OPMMPS
Forecasting
OPMFCST,
OPMMPS
Forecasting
OPMFCST,
OPMMPS
MPS
Do you generate a Master Production Schedule for each manufacturing

plant? Or one global MPS?
OPM Planning and

Forecasting
OPM Planning and
Forecasting
262268036.xls
Manufacturing Plan
Manufacturing Plan
Page 179

OBM Level I
OBM Level II
OBM Level III
Application
Category
OPM Planning and

Forecasting
Manufacturing Plan
OPMFCST,
OPMMPS, OPMMRP MRP
OPM Planning and

Forecasting
Manufacturing Plan
OPMFCST,
OPMMPS, OPMMRP MRP
OPM Planning and

Forecasting
Manufacturing Plan
OPMINV
MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMINV
MPS

OPM Planning and

Forecasting
262268036.xls
How much obsolescence does your enterprise experience?

How much obsolescence does your enterprise experience?
Manufacturing Plan
OPMINV, OPMCAP,
OPMMPS, OPMMRP MPS
How would you rate the quality of your planning data? Lead-times? Lot
Sizes? Product Sourcing? Available capacity? Inventory? What are the
accuracy levels?
How would you rate the quality of your planning data? Lead-times? Lot
Sizes? Product Sourcing? Available capacity? Inventory? What are the
accuracy levels?
OPM Planning and

Forecasting
Manufacturing Plan
OPMINV, OPMCAP,
OPMMPS, OPMMRP MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMINV, OPMMPS,
OPMMRP
MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMINV, OPMMPS,
OPMMRP
MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Maintenance
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Other
Which operations/processes do you want to streamline for Master

Scheduling?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Other
Which operations/processes do you want to eliminate for Master

Scheduling?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Other
Are there time-intensive Master Scheduling operations/processes that need

to be addressed?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
What business performance statistics do you monitor for Master

Scheduling?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

Do you have calendar variations for plants? How do they vary? What shift
patterns are used?
Do you have calendar variations for plants? How do they vary? What shift
patterns are used?
How do you audit your Master Scheduling data?

OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
Are there any Master Scheduling reporting requirements that your current
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
of Books, i.e., divisions?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

reports?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

Scheduling report?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
Who receives a copy of the Master Scheduling reports? Are they viewed
on-line? Do you receive a hard copy?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
Scheduling report?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

documented?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

list? How long should it take?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

being run together?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

centers?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
How do you currently control demand input? Do you have planners modify
demand based on actuals on a weekly basis? Is it controlled from a central
logistics focal point?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
Are you forced to run against Marketing requirements without making

changes?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
Page 180
262268036.xls
OBM Level I
OBM Level II
OBM Level III
Application
Category
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Planning
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Planning
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Planning
How do you plan for preventive maintenance? How does this impact the
Master Scheduling process?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
What are the focal areas within Master Production Scheduling that should
be improved?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Maintenance
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Other
Which operations/processes do you want to streamline for Master

Scheduling?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Other
Which operations/processes do you want to eliminate for Master

Scheduling?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Other
Are there time-intensive Master Scheduling operations/processes that need

to be addressed?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
What business performance statistics do you monitor for Master

Scheduling?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

Do you plan only Process/ Batch production?

Do you plan any repetitive production? Rework? Discrete? Assemble-toOrder?
How long does the system take to create an MPS at peak periods?
How do you audit your Master Scheduling data?

OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
Are there any Master Scheduling reporting requirements that your current
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
of Books, i.e., divisions?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

reports?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

Scheduling report?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
Who receives a copy of the Master Scheduling reports? Are they viewed
on-line? Do you receive a hard copy?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
Scheduling report?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

documented?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

list? How long should it take?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

being run together?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Reporting

centers?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
How do you currently control demand input? Do you have planners modify
demand based on actuals on a weekly basis? Is it controlled from a central
logistics focal point?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
Are you forced to run against Marketing requirements without making

changes?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Planning
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Planning
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
Planning
How do you plan for preventive maintenance? How does this impact the
Master Scheduling process?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS
MPS
What are the focal areas within Master Production Scheduling that should
be improved?

Do you plan only Process/ Batch production?
Do you plan any repetitive production? Rework? Discrete? Assemble-toOrder?
How long does the system take to create an MPS at peak periods?
Page 181

OBM Level I
OBM Level II
OBM Level III
Application
OPM Planning and

Forecasting
Category
Manufacturing Plan
OPMMPS, OPMMRP MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMMRP MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMMRP Planning
OPM Planning and

Forecasting
Manufacturing Plan
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMMRP MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMMRP MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPM Planning and

Forecasting
Manufacturing Plan

Do you generate Master Production Schedules?
What type of MPS outputs are used to manage your enterprise? May we
have sample reports?
Do you have to schedule tooling requirements? How does this impact
Master Scheduling?
Do you generate Master Production Schedules?
What type of MPS outputs are used to manage your enterprise? May we
have sample reports?
Do you have to schedule tooling requirements? How does this impact
Master Scheduling?
What types of performance measures do you use to measure MPS
compliance? May we have samples?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMMRP,
MPS
OPMPM
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMMRP,
OPMPM
MPS
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMPM
MPS
What happens when a master schedule requirement is missed? Do you

reschedule? Do you maintain it as past due?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMPM
MPS
What happens when a master schedule requirement is missed? Do you

reschedule? Do you maintain it as past due?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMPM,
PO
MPS
Describe the MPS planning process. Do you use the MasterSchedule to

initiate Blanket Purchase Orders? To enable independent plant execution?
To extrapolate cost projections for inventory?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMPM,
PO
MPS
Describe the MPS planning process. Do you use the MasterSchedule to

initiate Blanket Purchase Orders? To enable independent plant execution?
To extrapolate cost projections for inventory?
OPMMPS, OPMSY,
SYSADMIN
Reporting
Reporting
OPM Planning and

Forecasting
Manufacturing Plan
What types of performance measures do you use to measure MPS

compliance? May we have samples?
What type of printers do you run Master Scheduling reports on? Where are
they located?
What type of printers do you run Master Scheduling reports on? Where are
they located?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS, OPMSY,
SYSADMIN
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS,
SYSADMIN
MPS
OPMMPS,
SYSADMIN
Security
Security
OPM Planning and

Forecasting
Manufacturing Plan
How many employees create Master Production Schedules?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS,
SYSADMIN
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS,
SYSADMIN
MPS
Security
How many employees create Master Production Schedules?
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS,
SYSADMIN
OPM Planning and

Forecasting
Manufacturing Plan
OPMMPS,
SYSADMIN
Security
OPM Planning and

Forecasting
Manufacturing Plan
SYSADMIN
Security
OPM Planning and

Forecasting
Manufacturing Plan
SYSADMIN
Security
OPM Planning and

Forecasting
Manufacturing Plan
SYSADMIN
Security
OPM Planning and

Forecasting
Manufacturing Plan
SYSADMIN
Security
OPM Planning and

Forecasting
Manufacturing Plan
SYSADMIN
Security
OPM Planning and

Forecasting
Manufacturing Plan
SYSADMIN
Security
OPM (PR) Procurement
Accounts Payable
Make Payments
AP
Accounts Payable
Make Payments
AP
Do you get a tape from the bank for check reconciliation? If yes, who can
Check Reconciliation provide us with the format of the bank tape's data?
Accounts Payable
Make Payments
AP
Accounts Payable
not identified
AP
Disbursement
or tax authority)?
Accounts Payable
Make Payments
AP
Disbursement
Is there a requirement to support multiple domestic bank accounts? How

many and where?
Accounts Payable
Make Payments
AP
Disbursement
Is there a requirement to support foreign currency bank accounts? How

many and where

Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
AP
AP
AP
Disbursement
Disbursement
Disbursement
Accounts Payable
Make Payments
AP
Disbursement
Is terminal security required for Master Scheduling?

Is terminal security required for Master Scheduling?
How long do you do check reconciliation?
Is there a requirement to do on-line bank reconciliation's?
262268036.xls
What disbursement (document) types are currently processed through

these bank accounts?
Do you use percent due or amount due with payment terms?
Are payment due dates calculated based on a specific day of the month or
Page 182

OBM Level I
OBM Level II
OBM Level III
Application
Category
Accounts Payable
Make Payments
AP
Disbursement

Describe the discounts currently available, and those needed additionally
for the future.
Accounts Payable
Make Payments
AP
Disbursement

Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
AP
AP
AP
AP
AP
AP
AP
AP
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement

Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
Make Payments
AP
AP
AP
AP
Disbursement
Disbursement
Disbursement
Disbursement

Accounts Payable
Accounts Payable
Make Payments
Make Payments
AP
AP
Disbursement
Disbursement
Accounts Payable
Make Payments
AP
Disbursement

Accounts Payable
Accounts Payable
Make Payments
Make Payments
AP
AP
Disbursement
Disbursement
Accounts Payable
Make Payments
AP
Disbursement
Accounts Payable
Make Payments
AP
Disbursement
payments?
Accounts Payable
Make Payments
AP
Disbursement
Are all invoices paid in local currency and what currency is used? If not
local, list the foreign currencies used.

Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
AP
AP
AP
AP
AP
AP
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement

Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
Make Payments
AP
AP
AP
AP
AP
AP
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement
Disbursement

Accounts Payable
Accounts Payable
Make Payments
Make Payments
AP
AP
Disbursement
Disbursement

Accounts Payable
Accounts Payable
Make Payments
Make Payments
AP
AP
Disbursement
Disbursement
Accounts Payable
Make Payments
AP
Disbursement
What is the policy/procedure for handling stop payments?

What is the policy/procedure for handling void payments if they have been
recorded?
Accounts Payable
Make Payments
AP
Disbursement
What is the policy/procedure for handling void payments if they have not
been recorded?

Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Accounts Payable
Make Payments
Make Payments
AP
AP
AP
AP
AP
Disbursement
Disbursement
Invoicing
Invoicing
Invoicing
Accounts Payable
AP
Invoicing

Accounts Payable
Accounts Payable

AP
AP
Invoicing
Invoicing
Accounts Payable
AP
Invoicing
How many invoices per period do you enter?

Describe the security requirements on who can enter key AP processing
data (invoice processing, payment processing, check processing)? Include
what positions are involved and how?
Accounts Payable
AP
Invoicing
How are invoices identified (numbered)? vendors invoice number, date,

next allocated number?

Accounts Payable
Accounts Payable

AP
AP
Invoicing
Invoicing
Accounts Payable
AP
Matching & Approval

future?
How many different AP sites issue checks for suppliers?
What is your process to cancel checks?
Is there a requirement to use Electronic Funds Transfer?
Is there a requirement to use Wire Transfers?
Is there a requirement to process Automatic Payments?
Is there a requirement to process Manual Payments? If so, is a separate
bank account used?
Is there a requirement to process immediately available Quick Checks?
How are vendor advances reconciled when the vendor invoice is submitted?
Do you have, or do you require, a priority system for payments? Describe
its use.
Would you use a priority system for payments?
Will there be a requirement to use multiple currencies in the future? List the
foreign currencies expected.
What is the current check layout for computer generated checks?
How many formats do you have? Provide samples.
Is there a dedicated printer or print tray for checks?
What type of printer(s) is used for checks? List location(s)
What period types would be used for these reports, e.g. weekly, monthly or
quarterly?
Where are the pre-printed checks stored?
What position or function has this authority?
Do you pay any vendors on a priority basis according to funds available?

Is there a requirement to prioritize payments?
Who enters invoices and how often?
Are invoices billed to distinct companies, cost centers or other? Please
describe.
What frequently used (recurring) expense distributions are used within your
current system (e.g. rent or telephone payments)? Please list.
262268036.xls
Are these recurring expenses for fixed or varying amounts?

Is there a requirement to match invoices to related purchase orders?
Page 183

OBM Level I
OBM Level II
OBM Level III
Application
Category
Accounts Payable
AP
Matching & Approval
Accounts Payable
AP
Matching & Approval
Accounts Payable
AP
Matching & Approval
Accounts Payable
AP
Matching & Approval

How are you currently matching invoices to purchase orders?
Do you perform 2, 3 or 4 way matching of invoices?
Do you currently have any tolerance levels for matching such as Price
Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax
Tolerance? Please specify those levels used and their limits.
Accounts Payable
AP
Matching & Approval
Accounts Payable
AP
Would you like to approve your vendor invoices on-line, by batch or have
Matching & Approval both options?
Accounts Payable
AP
What is the internal approval process for a vendor invoice in your

Matching & Approval organization at present?
Accounts Payable
AP
Are there situations where a vendor invoice needs to be placed on hold and
then manually released? Describe the situations and the approval process
Matching & Approval to release the hold.
Accounts Payable
AP
Describe the approval process when invoices need to be placed on hold

Matching & Approval and manually released?

Accounts Payable
Accounts Payable
Accounts Payable

not identified
not identified
AP
AP
AP

Accounts Payable
Accounts Payable
not identified
AR,GL
AR,GL
Accounts Payable
not identified

Procurement accounts to be valid with only certain other values.
Accounts Payable
not identified
How do you maintain your Invoice and Disbursement data (who enters, who
reviews, etc)? Who does the maintenance?
Accounts Payable
not identified
How do you audit your Invoice and Disbursement data (e.g., matching,
matching tolerances, etc.) and by whom?
Accounts Payable
not identified
What operations/processes (e.g., matching, match error resolution, etc.) do

you want to streamline for Invoice and Disbursement?
Accounts Payable
not identified
What operations/processes (e.g., manual matching, etc.) do you want to

eliminate for Invoice and Disbursement?
Accounts Payable
not identified
Are
there
any
time-intensive
Invoice
Accounts Payable
not identified
Do you have security restrictions on who can enter/maintain data for Invoice
and Disbursement? (e.g., by company, by cost center, by position) Please
Accounts Payable
not identified
Do you have security reports on who can run Invoice and Disbursement
reports (by company, by cost center, by position)? Describe process and
who runs reports.
Accounts Payable
not identified
Accounts Payable
not identified
Do you run security reports on a regular basis for Invoice and

Disbursement? Describe process and who runs reports.
Accounts Payable
not identified

for Invoice and Disbursement? Please provide copy.
Accounts Payable
not identified

trained). Will any new menus need to be created for Invoice and
Disbursement?
Accounts Payable
not identified
Accounts Payable
not identified
Accounts Payable
not identified
Accounts Payable
not identified
Accounts Payable
not identified
Accounts Payable
not identified
Accounts Payable
not identified
Accounts Payable
not identified

can these invoices be "posted" to the General Ledger? If not, please
Matching & Approval specify.
Other
What other audit requirements are needed?
Other
Do you need to restrict access to certain functions?
How do you record taxes within the GL (number of accounts, type)?
Disbursement
Invoicing
How many liability accounts do you use and what are they?
and
Disbursement
Will there need to be terminal security for Invoice and Disbursement?

and Disbursement accounts to be valid with only certain other values?
Do you have security requirements on who can enter/maintain data for
Employee Expense (e.g., by company, by cost center, by position)?
Do you have security reports on who can run Employee Expense reports
(by company, by cost center, by position)? Describe process and who runs
reports.
Will there need to be terminal security for Employee Expense?
Do you run security reports on a regular basis for Employee Expense?
for Employee Expense? Please provide copy.
trained). Will any new menus need to be created for Employee Expense?
Do you review requirements for validation rules, allowing certain Employee
Expense accounts to be valid with only certain other values.
262268036.xls
Page 184

OBM Level I
OBM Level II
OBM Level III
Application
Category

(e.g., print checks, void checks, etc.) for Employee Expense? (e.g., by
company, by cost center, by position) Please describe restrictions.
Accounts Payable
not identified
PO
Security
Accounts Payable
PO
Do you directly associate (match) invoice distributions to receipt lines rather

Matching & Approval than through the PO?
Accounts Payable
PO
Do you have receipts that must have currency exchange rates captured as
Matching & Approval of the date of receipt and associated with that receipt?
Accounts Payable
PO
Multi-Org
Do you produce INTRASTAT reports for the declaration of imports and

exports involving the Intra-EU movement statistics of items. If so, attach
sample.
Accounts Payable
PO
Multi-Org
Do you produce EXTRASTAT reports for the declaration of imports and

exports involving the movement statistics of items for countries outside the
EU. If so, attach sample.
Accounts Payable
PO
Multi-Org
Accounts Payable
PO,AP
Matching & Approval
Accounts Payable
PO,AP
How do you match AP invoice data with PO data? What types of data and
Matching & Approval tolerances?
Accounts Payable
PO,AP
Purchase Orders
Are there payment terms, not defined in Accounts Payable, that need to be
defined for Purchasing to order goods/services?
Accounts Payable
PO,AP
Purchase Orders
Will tax names and rates, currently defined in current systems' Accounts
Payable, have to be revised in any way? How?
Do you produce INTRASTAT/EXTRASTAT reports reporting the movement

statistics of items with 'Country of Origin'. If so, attach sample.
Do you match your AP invoice with the PO?

(e.g., print checks, void checks, etc.) for Invoice and Disbursement? (e.g.,
by company, by cost center, by position) Please describe restrictions.
Accounts Payable
not identified
PO,AP
Security
Accounts Payable
PO,AP,FA
How do you match vendor information to your fixed assets systems when
Matching & Approval purchasing assets?
Accounts Payable
PO,AP,SSP
Matching & Approval
Accounts Payable
PO,GL
Matching & Approval
Accounts Payable
PO,INV
Matching & Approval
Accounts Payable
not identified
SYSADMIN
Security
not identified
not identified
What operations/processes (e.g., sourcing, requisitions, etc.) do you want to

streamline for Procurement?
not identified
not identified
What operations/processes (e.g., manual requisitions, etc.) do you want to

eliminate for Procurement?
not identified
not identified
Are there any requested Procurement operations/ processes (e.g., on-line

requisitioning, etc.) that need to be added?
not identified
not identified
PO
Multi-Language
What date format is used by your current system's users and is this
sufficient for your needs (e.g., 01-DEC-2000, 01-DEZ-2000, etc.)?
What currency format is used by your current system's users and is this
sufficient for your needs (e.g., 1,000,000.00 for U.S., 1.000.000,00 for
Germany, etc.)?
How do you reconcile the purchases made with procurement cards?

Do you require 2, 3 or 4 way matching? Please specify which one.
Do you match your receipts with the PO's?
trained). Will any new menus need to be created for Procurement?
not identified
not identified
PO
Multi-Language

not identified
not identified
not identified
not identified
PO, INV
PO, INV
Purchase Orders
Vendors
not identified
not identified
PO, INV,MRP
Purchase Orders

not identified
not identified
not identified
not identified
not identified
not identified
PO, INV,MRP,
OPMSY
PO,AP
SYSADMIN
Purchase Orders
Vendors
Security

Ordering
Ordering

AP
AP
Employees
Employees

Ordering
Ordering

AP
AP
Employees
Employees
Ordering
AP
Employees

Ordering
Ordering
Ordering
Ordering

AP
AP
AP
AP
Employees
Employees
Employees
Employees
Ordering
AP
Employees
Ordering
Manage Requisitions
INV
Requisitions
Ordering
Is purchasing centralized or decentralized in your organization and is this

the strategy for the new system?
Do you have single or multiple ship-to locations?
If purchasing is decentralized, how many plants or locations do purchasing?
If purchasing is decentralized, how many operating units are required to
support purchasing security requirements.
Do you have single or multiple bill-to locations?
Will there need to be terminal security for Procurement?
What requirement is there to process employee expense reports? Please
describe.
Is there a standard employee expense claim form? Provide sample.
What is the current process to generate expense payments to employees?
How frequently are employee expense claims processed?
How many employee expense claims are processed per the frequency used
above?
Are these expense claims assigned a special pay priority (e.g., high or low,
before/after other vendor payments)>
What is the current procedure for employee advances?
How are these reconciled when the expense claim is submitted?
Do your employees have company credit cards?
How are company credit cards managed (issued, audited, reconciled, etc.)?
Do you import requisitions and from what source (outside systems, an MRP,
an inventory system)? If so, please describe process to import them ?
262268036.xls
How do you maintain your Employee Expense data (e.g., expense reports
submitted, rejected, etc.) and by whom?
Page 185

OBM Level I
OBM Level II
OBM Level III
Application
Category
Ordering
How do you audit your Employee Expense data (e.g., expense report vs.
payment, etc.) and by whom?
Ordering
What operations/processes (e.g., on-live vs. paper submissions, etc.) do

you want to streamline for Employee Expense?
Ordering
What operations/processes (e.g., manual reviews, paperwork matching,

etc.) do you want to eliminate for Employee Expense?
Ordering
Are there any time-intensive Employee Expense operations/processes that

Ordering
NS
Purchase Orders
Are MRP planned purchase orders automatically assigned to a specific

vendor? If so, based on what criteria?
Ordering
NS
Purchase Orders
Are MRP planned purchase orders automatically assigned to an existing

master or blanket order? If so, based on what criteria?

Ordering
Ordering
not identified
not identified
PO
PO
Buyers
Buyers

Ordering
Ordering
not identified
not identified
PO
PO
Buyers
Buyers
Ordering
Manage Requisitions
PO
Buyers
Is a buyer required to purchase from a requested vendor?

Can a buyer modify a PO or requisition without a corresponding change
request/authorization from the requisitioner?
Ordering
Manage Requisitions
PO
Buyers
How does a buyer communicate a modified PO or requisition if no change

request/authorization from the requisitioner is needed?

Ordering
Ordering
not identified
Manage Requisitions
PO
PO
Buyers
Requisitions

Ordering
Ordering
Ordering

PO
PO
PO
Purchase Order
Purchase Orders
Purchase Orders

Ordering
Ordering

PO
PO
Purchase Orders
Purchase Orders

Ordering
Ordering

PO
PO
Purchase Orders
Purchase Orders

Ordering
Ordering
Ordering

PO
PO
PO
Purchase Orders
Purchase Orders
Purchase Orders
Ordering
PO
Purchase Orders

Ordering
Ordering
Ordering
Manage Requisitions
Manage Requisitions
Manage Requisitions
PO
PO
PO
Requisitions
Requisitions
Requisitions
Ordering
Manage Requisitions
PO
Requisitions

Ordering
Ordering
Ordering
Ordering
Manage Requisitions
Manage Requisitions
Manage Requisitions
Manage Requisitions
PO
PO
PO
PO
Requisitions
Requisitions
Requisitions
Requisitions

Ordering
Ordering
Manage Requisitions
Manage Requisitions
PO
PO
Requisitions
Requisitions
Ordering
Manage Requisitions
PO
Requisitions

Ordering
Ordering
Manage Requisitions
Manage Requisitions
PO
PO
Requisitions
Requisitions
Ordering
not identified
PO
Purchase Orders
Ordering
not identified
PO
Purchase Orders
Are purchase orders created from requisitions generated in other

businesses? Describe how this is currently done.
Ordering
Manage Requisitions
PO
Purchase Orders
Are contracts on projects going to be used? If so, will they be associated

with a line item on a requisition or purchase order?
Ordering
Manage Requisitions
PO
Requisitions
Do you allow requisitions created by MRP to 'self-approve' and be ready for

PO release?

Ordering
Ordering
Ordering
Ordering

not identified
not identified
PO
PO, HR
PO, HR
PO, HR
Multi-Language
Buyers
Buyers
Purchase Orders

Ordering
Ordering

Manage Requisitions
PO, INV
PO, INV
Purchase Orders
Requisitions
Are your buyers assigned to certain vendors, commodities, or items?

Please provide list of assignments.
Are buyers assigned by part, commodity, plant, randomly, other?
Does the buyer merge requisitions together for a single order? Describe
process.
Do you use expediters and how do you use them?

current/expected expediters.
Please list
How do you select vendors to fill requisitions and place PO's?

What types of purchase orders do you use (e.g., Standard, Blanket,
Contract, etc.) and for what purpose?
How do you define each purchase order type?
How many purchase orders do you issue monthly?
On the average, how many ordered items (lines ordered) are on a PO?
At maximum, how many ordered items (lines ordered) are on a PO?
How many different formats do you have for printed purchase orders?
Provide samples.
Obtain a copy of each type of PO format
What percentage of purchased parts are intended for non-manufacturing
use?
Do you create purchase orders from on-line requisitions?
How do you control modifications to your purchase orders?
Do you attach text (e.g., quality or material specifications, etc.) to your
purchase order? How much text is required (provide worst case sample)?
Does your procurement system utilize/issue requisitions?
describe how used.
If so, please
What is the approval process for requisitions?

Who can approve requisitions (e.g., the requesters, manager, etc.)?
What criteria (e.g., value, commodity, plant, budget, other) is used for
approval of requisitions?
Does the requisition generation/approval process change by item type (e.g.,
by direct inventory materials, expensed materials, etc.)?
Describe
processes.
What is the resubmittal/approval process for rejected requisitions?
Who creates requisitions?
Are requisitions combined for purchase order creation and how?
Are vendors and prices always entered on the requisition or are they not
required? Describe.
Do you automatically or manually generate requisition numbers?
Do you order some items frequently enough to justify using express
requisitions?
Can any employee potentially submit a requisition and/or PO? If not, what
type of employees can do so? What percent of your employee base does
this include?
What goods or services do you order regularly?
Are products purchased by one legal entity on behalf of another legal entity?
Do you print supplier documents (e.g., RFQ's, PO's, etc) in the language of
the supplier? If so, please provide samples of each language supported.
262268036.xls
What is the approval process for each buyer?

What are the purchasing limits for each buyer?
What is the approval process for purchase orders?
Do you use unit of measure conversion for POs? If so, which ones (provide
list)?
Are requisitions automated or manual? Describe and attach sample.
Page 186

OBM Level I
OBM Level II
OBM Level III
Application
Category
Ordering
Manage Requisitions
PO, INV
Requisitions
Ordering
Manage Requisitions
PO, INV
Requisitions
How are requisitions issued?

Are requisitions entered in a central location or do they come from multiple
locations?
Ordering
Manage Requisitions
PO, INV
Requisitions
How do you identify items when requisitioning (by your item number, vendor
part number, part number revision level, description, etc.)?
Ordering
PO, INV,MRP
Purchase Orders
What is the current process of creating a new purchase order for

manufacturing use? (direct material)
Purchase Orders
Purchase Orders
What percentage of purchased parts are intended for manufacturing use?

Ordering
Ordering

PO, INV,MRP,
OPMINV
PO, OPMPMGT
Ordering
PO, OPMPMGT,
OPMSY
Purchase Orders
Do you modify existing purchase orders? Describe process.

Do you close purchase orders before they have been actually received &
invoiced? Describe.
Ordering
PO, OPMSY
Purchase Orders
Do you automatically (by system) or manually generate purchase order

numbers?
Ordering
PO, SYSADMIN
Purchase Orders
Who (by position or name) has access to defining each type of purchase
order?
Ordering
not identified
PO,AP, HR
Buyers

Ordering
Ordering
Ordering

PO,AR,GL
PO,SSP
PO,SSP
Purchase Orders
Purchase Orders
Purchase Orders

Sourcing
Sourcing
Sourcing

not identified
not identified
PO
PO
PO
Purchase Orders
Purchase Orders
Purchase Orders
Sourcing
not identified
PO
Purchase Orders

Sourcing
Sourcing
not identified
PO
PO
Purchase Orders
RFQ
Sourcing
PO
RFQ
Do you use request for quotations/bids?

What is the process for creating a request for quotations/bids from your
vendors?
Sourcing
PO
RFQ
How do you enter/maintain quotations and other quotation information from

your vendors?
Sourcing
PO
RFQ
How do you decide which quotations are available to reference on your

purchase orders?

Sourcing
Sourcing
Sourcing
Sourcing
Sourcing
Sourcing
Sourcing
Sourcing

PO
PO
PO
PO
PO
PO
PO
PO
RFQ
RFQ
RFQ
RFQ
RFQ
RFQ
RFQ
RFQ

Sourcing
Sourcing
Sourcing
Sourcing

Manage Requisitions
PO
PO
PO
PO
RFQ
RFQ
RFQ
RFQ
Sourcing
Manage Requisitions
PO
Purchase Orders
Sourcing
not identified
PO, GL
Purchase Orders

Sourcing
Sourcing
Sourcing
not identified
not identified
not identified
PO, INV
PO, INV
PO, INV,WIP
Purchase Orders
Purchase Orders
Purchase Orders
Sourcing
not identified
PO,AP
Purchase Orders
Sourcing
not identified
PO,AP
Purchase Orders
Are there non-payment vendor sites, not defined in Accounts Payable, that
need to be defined for Purchasing to order goods/services? Please
describe and provide list of samples.
Sourcing
PO,AP
Purchase Orders
Are the non-payment vendor sites, not defined in Accounts Payable, that
need to be defined for Purchasing considered "RFQ Only" sites?
Supplier Management & Evaluation
Manage Supplier Base
AP
Other
AP
Vendors
AP
Vendors
Do you differentiate vendor sites which can receive payments and sites
which cannot receive payments?
AP
Disbursement
Do you have a central registry of vendors that supports more than one
business?
Who are your buyers? How many are there? Where are they located?
Do you update or change the accounting distribution information for line
items in your purchase orders?
Do you procurement cards issued to users in place of some PO's?
How do you manage the issue and tracking of procurement cards?
How are RFQs presently managed with respect to creation, transmittal,
receipt/analysis and approval?
How do you decide who to buy from?
Do you take advantage of discounts or price breaks?
What do you do when you want to stop purchasing from a particular vendor?
Do you enter purchase orders for items that do not require "receipting"?
What items to be purchased (e.g., by item, by commodity, by cost level, etc.)

require that valid request for quotations be used?
How many RFQ's do you issue per month?
Do you obtain quotations from phone, catalogs or by other means?
Do you maintain quotations/bids history? How long?
Are request for quotations/bids (RFQ's) automated?
Do you use unit of measure conversion for RFQs?
Are your requisitions or PO's associated with quotations? How?
Do you keep track of price breaks on volumes?
Do you receive notification from your system when a quotation is about to
expire? Do you need to?
Do you require RFQ's before you create a purchase order?
Who typically invoices an RFQ?
What paperwork is involved to submit a requisition?
Will different businesses need to be supplied with (share purchase volumes
for) the same items? What businesses and what items/commodities?
Are foreign currency conversions used? If so, how are exchange rates
updated?
Are procurement items ordered (requisition/PO) according to commodity
class codes? What are the processes and logic for their use?
Do you override the item description on a requisition or PO? How?
How do you manage subcontracting?
Do you require that purchase orders being sent to Vendors that are on hold
in Accounts Payable be stopped? If so, how is this currently done?
Do you track duplicate vendor information within the Payables system?

Which vendors should be grouped and why?
262268036.xls
How do you maintain your Procurement data (current system name, buy
cards, etc.) and by whom?
Page 187

OBM Level I
OBM Level II
OBM Level III
Application
Category
How do you audit your Procurement data (timing, event-driven) and by

whom?

for Procurement? Please provide copy.
OPMPMGT, PO
Suppliers
What are the names and locations of your freight carriers? What accounts
do you charge them to?
PO
Buyers
PO
Requisitions
Is there a pre-defined catalog or set of catalogs of items provided to

requisitioners that defines the items, costs, and sources eligible to be
ordered? If so, please describe the location of the catalog(s).
PO
Requisitions
Is there a pre-defined exchange provided to requisitioners that defines the

items, costs, and sources eligible to be ordered? If so, please describe the
location of the catalog(s).
PO
Vendors
Who currently maintains the vendor files (Procurement or Accounts

Payable)?
PO
Vendors
PO
Vendors
PO
Vendors
PO, HR, SYSADMIN Security
Is a buyer required to purchase from an approved, or 'certified' vendor?

Describe extent of these vendors (number, type, commodity, etc).
How many vendors do you have?

What vendor negotiating tools do you use?
Does commodity coding help identify vendors?
Do you have security restrictions on who can enter/maintain data for
Procurement (e.g., by company, by cost center, by position)? Please
(e.g., assign item to Auth. Supply List, etc.) for Procurement (e.g., by
company, by cost center, by position)? Please describe restrictions.
PO, SYSADMIN
Security
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP
Vendors
PO,AP, OPMPMGT
Vendors
Do you have a standard naming convention for vendors when the name is
like "John Smith"? Is it "Smith John" or "John Smith"?
PO,SSP
Vendors
PO,Web Suppliers
Vendors
Do you provide vendors with access to their order data via the Internet? If
PO,Web Suppliers
Vendors
How do you enroll/register your vendors to have Internet access to your

order data for them?
SYSADMIN
Security
Do you have security restrictions on who can run Procurement reports (by
company, by cost center, by position)?
SYSADMIN
Security
Do you run security reports on a regular basis for Procurement? Describe

process and who runs reports.
OPM Product Development
Design Engineering
Design Initial Concept
ALL
Other
What do you consider the unique aspects of how your business handles
formulas?
Design Engineering
ALL
Security
created for New Product Introduction?
Design Engineering
ALL
Validation
Design Engineering
Make Preliminary Design
ALL
Security
Design Engineering
ALL
Maintenance
What is the basis for your vendor category breakdown?

Do you have a single consolidated vendor list?
Do you have vendors listed in your files multiple times? Please describe
purpose.
How do you manage vendors with multiple addresses?
Do you have preferred vendors and how do you identify them?
How do you manage vendor numbering?
Do you put employees as vendors?
expenses?
If not, how do you pay employee
Do you have shared vendors between companies? Provide listing?

What vendor analysis do you perform?
Are vendors categorized for reporting purposes?
How are vendors categorized for financial tracking purposes?
Do you have a single consolidated vendor list for each legal entity/business
or is it consolidated across all entities/businesses?
Do you group vendors for payment purposes and how?
Do you review requirements for validation rules, allowing certain New

Product Introduction accounts to be valid with only certain other values.
What are your security requirements for creating lab formulations? What
are the requirements for passing them for usage to Manufacturing?
What processes do you want to streamline for new product introductions?
262268036.xls
Page 188

OBM Level I
OBM Level II
OBM Level III
Application
Category
Design Engineering
ALL
Reporting
What business performance statistics do you monitor for new product

introduction?
Design Engineering
ALL
Reporting
Design Engineering
ALL
Reporting
What reports do you currently generate to meet these reporting

requirements?
Design Engineering
ALL
Reporting
Is there any new product introduction reporting requirements that your

current set of reports does not meet? if yes explain
Design Engineering
ALL
Maintenance
How many significant upgrades have you done to your current product over
the past three years?
How long does the typical new product introduction take, from
decision/design to production release to market?
What are your reporting requirements for new product information?
How often do you introduce new products?
Design Engineering
ALL
Initiating New
Products
Design Engineering
ALL
Initiating New
Products
Design Engineering
ALL
Maintenance
Design Engineering
ALL
Maintenance
Design Engineering
ALL
Other
Which operations/processes do you want to streamline for New Product

Introduction?
Design Engineering
ALL
Other
Which operations/processes do you want to eliminate for New Product

Introduction?
Design Engineering
ALL
Other
Are
there
any
time-intensive
New
How do you maintain your New Product Introduction data?

How do you audit your New Product Introduction data?
Product
Introduction
Design Engineering
ALL
Security
Do you have security requirements on who can enter data for New Product
Introduction? (e.g. by company? by cost center?)
Design Engineering
ALL
Security
Do you have security reports on who can run New Product Introduction
Design Engineering
ALL
Security
Design Engineering
ALL
Security
Design Engineering
ALL
Security
Design Engineering
ALL
Initiating New
Products
Design Engineering
COST
Costing
Design Engineering
COST, OE
Pricing
Design Engineering
COST, OE
Pricing
Design Engineering
COST, OE
Pricing
Design Engineering
Formula
Change Policy
Design Engineering
Formula
Change Policy
Design Engineering
Formula
Change Policy
Design Engineering
Formula
Change Policy
Design Engineering
Formula
Control Rules
Design Engineering
Formula
Control Rules
Design Engineering
Formula
Maintenance
Design Engineering
Formula
Maintenance
Design Engineering
Formula
Maintenance
Design Engineering
Formula
Change Policy
Design Engineering
Formula
Control Rules
Design Engineering
Formula
Other
Design Engineering
Formula
Other
Design Engineering
Formula
Control Rules
Will there need to be terminal security for New Product Introduction?

Do you run security reports on a regular basis for New Product Introduction?
for New Product Introduction?
Describe your development process
Do you track the cost of a new product introduction separately from your
established production cost?
How is the price of the product set?
Is the price set independent of the cost of manufacture?
Is the price set only on a competitive basis?
What is the rate at which you introduce changes?
Do you have a change control board or a configuration control group?
What is the typical lead time for implementing Formulas?
Do you design for manufacturability or assembly?
Do you follow form - fit - function rules of interchangeability?
Do you use up all the material that you plan to obsolete?
How many formulas do you have? What types? Do you have special costing
formulas?
Do you use formulas to create co-products or by-products?
Are phantoms used in your formulas?
How are formulas configured? By unit value or percentage?
Do you use a single routing for multiple formulas/versions?
How accurate are your present formulas?
How accurate are your present routings?
Who verifies and approves formulas?
Is there a formulation engineering group in your company?
Design Engineering
FORMULA
Initiating New
Products
Design Engineering
FORMULA
ECN
Design Engineering
FORMULA
Initiating New
Products
Does general technology change in your industry drive new product

introduction?
Design Engineering
FORMULA, COST
Costing
Do you track the cost of a new product introduction separately from you
established production costs?
Do you have an engineering production line for new products?
262268036.xls
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OBM Level I
OBM Level II
OBM Level III
Application
Category
Design Engineering
FORMULA, COST
Costing
Design Engineering
FORMULA, PO
Procurement
Design Engineering
Formula, Prod
Control Rules
Design Engineering
Formula, Prod
Maintenance
Design Engineering
Formula, Prod
Maintenance
Design Engineering
Formula, Prod
Maintenance
Design Engineering
Formula, Prod
Maintenance
Design Engineering
Formula, Prod
Maintenance
Design Engineering
INV, PO, MRP
Procurement
Do you have buyers and planners who work specifically with new product
introduction?
Design Engineering
LAB
Initiating New
Products
How is the process controlled? Do you have special formulas that are under
laboratory control?
Design Engineering
LAB
History
Design Engineering
LAB
Maintenance
Design Engineering
LAB
Maintenance
Do you maintain Laboratory formulas? Do you modify versions? If so how

do you control them?
Design Engineering
LAB
Validation
Do special conversions exist and what is the decimal precision for the
conversions?
Design Engineering
LAB
Validation
Design Engineering
LAB
Validation
Does your current system provide for these calculations? List some
examples
Design Engineering
LAB
Validation
Do you use technical parameter results to calculate new technical

parameters?
Design Engineering
LAB
Validation
Design Engineering
LAB
Validation
Design Engineering
LAB
Control Rules
Design Engineering
LAB
Control Rules
Design Engineering
LAB
Validation
Design Engineering
LAB
Change Policy
Do you replace existing ingredients with modified ingredient versions? How

is this handled?
Design Engineering
LAB
Maintenance
Do you require text information with lab formulas? Is there any special
format?
Design Engineering
LAB, INV
Maintenance
Design Engineering
LAB, INV
Maintenance
Design Engineering
LAB, PA
Maintenance
Design Engineering
LAB, PO
Procurement
How are lab requirements for ingredients communicated? How are they
procured or planned for?
Design Engineering
LAB, PROD
Control Rules
How do you prevent usage of laboratory ingredients within the

manufacturing process?
Design Engineering
LAB, PROD
Control Rules
When do you release new product to production? What is the release

process?
Design Engineering
LAB, QA
Validation
Do you use existing quality control assay and test information to test
laboratory formulas? If so what types?
Does your marketing department drive the new product introduction?
NS
Initiating New
Products
Do your customers drive the new product introduction?

How many new products do you introduce over a fiscal year?
How do you cost the new product?

Do you have a new product procurement procedure?
How do you deal with open shop orders when component revisions change?
Do you use routings to capture cost information?
Do you define and maintain a sequence for operational activities including
resource usage and process quantities?
Are direct labor resources tied to your routings?
Are there direct labor skill categories identified in the routings? if so list them
Do you attach overhead to your resources? if so what types?
Do you need to maintain lab formulas for historical purposes?

What is your volume of laboratory formulations?
What types of technical parameters do you use when developing formulas?
Do you vary potency or strength when developing lab formulas?

What type of mathematical expressions are used when developing
formulas?
Do you require effectivity control for lab formulas?
How are lab ingredients controlled that appear in more than one formula?
Do you require fixed quantities for ingredients like catalysts?
Do you use special item codes?

Do you use special UOM's? What are they and what types?
How do you maintain your new product introduction data?
Design Engineering
Design Engineering
OE
Initiating New
Products
Design Engineering
OE
Initiating New
Products
Design Engineering
OE
Prototype
Design Engineering
OE
Prototype
Initiating New
Products
Do you sell the prototypes?

When do you release the new product to production?
Design Engineering
OE, PROD, LAB,

FORMULA
Design Engineering
PA
Maintenance
Design Engineering
PA,PJM
Costing
Design Engineering
PO
Procurement
How often does your Company introduce new products?

Do departments charge their time against these projects?
Do you establish a project for the new product?
Do you usually have to buy new tooling for new product introduction?
262268036.xls
Page 190

OBM Level I
OBM Level II
OBM Level III
Application
Category
Design Engineering
PROD
Prototype
Design Engineering
PROD
Prototype
Design Engineering
PROD
Costing
Design Engineering
PROD, LAB,
FORMULA
Prototype
Document Release
Manage Release
ALL
Reporting
What are your Formula Change reporting requirements with respect to

Document Release
Manage Release
ALL
Reporting
What reports do you currently generate to meet your Formula Change

Document Release
Manage Release
ALL
Reporting
Is there any Formula Change reporting requirement that your current set of
Document Release
Manage Release
ALL
Security
Do you have security requirements on who can enter data for Formula
Change? (e.g. by company? by cost center?)
Document Release
Manage Release
ALL
Security
Do you have security reports on who can run Formula Change reports? (by
Document Release
Manage Release
ALL
Security
Document Release
Manage Release
ALL
Security
Document Release
Manage Release
ALL
Security

for Formula Change?
Document Release
Manage Release
Formula
Change Policy
How are formula changes communicated to manufacturing, distribution,

order processing, shipping and other key organizations?
Document Release
Manage Effectivity
Formula
Control Rules
Document Release
Manage Effectivity
Formula
Control Rules
Do you have multiple locations making the same formula? If yes do any of
the ingredients vary?
Document Release
Manage Effectivity
Formula
Control Rules
If you have multiple formulas for the same products how are they
differentiated (i.e. size, date, routing, customer)
Document Release
Manage Effectivity
Formula
Control Rules
Do you establish formula effectivities by: date, plant, customer, production

quantity?
Document Release
Manage Effectivity
Formula
Control Rules
Do you manage multiple effectivities that overlap in certain condition? Are

these managed with user-defined priority logic?
Document Release
Manage Effectivity
Formula
Control Rules
Do you define rule-based effectivities to specify the exact conditions under

which the formula is defined?
Document Release
Manage Effectivity
Formula
Maintenance
Document Release
Manage Release
Formula
Maintenance
Document Release
Manage Release
Formula
Control Rules
Document Release
Manage Release
Formula
Control Rules
Document Release
Manage Release
Formula
History
Document Release
Manage BOMs/Routings
Formula, Prod
Maintenance
Document Release
Formula, Prod
Maintenance
Document Release
Formula, Prod
Maintenance
Document Release
Formula, Prod
Maintenance
Document Release
Formula, Prod
Maintenance
Document Release
Formula, Prod
Maintenance
Document Release
Formula, Prod
Change Policy
Document Release
Manage Release
Formula, Prod
Reporting
Document Release
Manage Release
Formula, Prod
Change Policy
Process Development
Manage Process Engineering
Formula, Prod
Maintenance
Process Development
Manage Process Engineering
Formula, Prod
Change Policy
Product Maintenance
Manage Engineering Change Order
ALL
Change Policy
Product Maintenance
ALL
Maintenance
Product Maintenance
ALL
Maintenance
Product Maintenance
ALL
Other
Do you build prototypes?

Who builds prototypes, Production or Engineering?
Do you have departments charge their time against these projects?
Do you do any design and prototyping prior to public announcements?
Will there need to be terminal security for Formula Change?

Do you run security reports on a regular basis for Formula Change?
What type of effectiveness do you use? (Date, Lot, Serial)
Do you specify effectivities by formula and routing version?

Is text required as part of formula information?
Do you audit formula and routing accuracy?
Who does the audit? What is the frequency?
What type of formula retention requirements do you have?
Do you use routings for your formulas?
Do you record actual material usage at each routing step?
Do you record other than material usage at each routing step?, i.e. labor,
machine hours
How many resources are include in a typical routing?
How many operations are included in a typical routing?
How are machine resources tied to your routings? By workcenter,
departments, production lines?
How are changes made and documented on your manufacturing formulas?
What types of hard copy information is required? Is this information
currently passed to Manufacturing?
How is the manufacturing group notified of formulation changes?
Does your process require overlapping of operations?
Does the manufacturing group adhere to the formulation composition? Can
they make variations?
How do you get document approvals?
How do you maintain your Formula Change data?
How do you audit your Formula Change data?
262268036.xls
Which operations/processes do you want to streamline for Formula

Change?
Page 191

OBM Level I
OBM Level II
OBM Level III
Application
Category
Product Maintenance
ALL
Other
Product Maintenance
ALL
Other
Product Maintenance
Formula
Change Policy
Product Maintenance
Formula
Change Policy
Product Maintenance
Formula
Change Policy
Product Maintenance
Formula
Change Policy
Product Maintenance
Formula
Change Policy
Product Maintenance
Formula
Maintenance

Which operations/processes do you want to eliminate for Formula Change?
Are there any time-intensive Formula Change operations/processes that
Do you use change requests as well as official change control orders?
Do you retain change control history?
Do you have a document control group?
How many people initiate, process and implement Formula Changes?
Do you create formula changes as a result of product failure, customer
returns, or purely from research and development? Describe this process.
Who is responsible for maintaining Formulas?
R&D? Engineering?
How many levels are your formulas?

Product Maintenance
Formula
Control Rules
Product Maintenance
Formula
Control Rules
Product Maintenance
Formula
Maintenance
Product Maintenance
Formula
Maintenance
Product Maintenance
Formula
Maintenance
Product Maintenance
Formula
Change Policy
Product Maintenance
Formula
Control Rules
Product Maintenance
Formula
Change Policy
Product Maintenance
Manage Product Design Database
Formula
Change Policy
Product Maintenance
Formula
Control Rules
Product Maintenance
Formula
Maintenance
Product Maintenance
Formula, PA
Control Rules
Product Maintenance
Formula, Prod
Change Policy
Product PrototypeValidation
Certify Products
Formula
Change Policy
Certify Products
Formula
Control Rules
Manage Product Data
Formula
Control Rules
Manage Product Data
Formula
Control Rules
Certify Products
Formula, Prod
Change Policy
How accurate are your formulas? Do you substitute ingredients? How are
substitutions tracked?
Manage Product Data
Formula, Prod
Control Rules
How are ingredients released to your formulas? Automatic, incremental,

manual?
Manage Product Design
Formula, Prod
Maintenance
Manage Product Design
Formula, Prod
Reporting
Certify Products
Formula, Prod, Lab
Other
Certify Products
Formula, QA
Other
OPM Quality Management
Maintain Quality Directive / Mission
NOT MODULE
SPECIFIC
ALL
Management
How is a formula currently inactivated?

How often are formulas revised?
What is the volume of formula transactions made in your current
environment?
What is the volume of maintenance performed for ingredient changes?
Do you have mass change capability in your system?
Who can submit changes to formulas and routings?
How many schedule changes are made due to ingredient problems?
Does Formula Implementation increase the revision number or constitute a
different part number for the end product?
Do you group similar products together into Product Families?
Are intermediates included as part of your formulas?
Do you have a different process for items associated with Projects?
How are formula variations handled; adjustments, blends, rework
Do you comply with corporate level engineering changes?
Do your formulas contain hazardous materials? Do they require regulatory
information? How do you do it today?
Are formulas scaled? Are they scaled by percent or product quantity?
Are all ingredients scaled or are some held at constant quantities?
Do you perform or wish to perform activity based costing?

Do you track value-added and non-value-added costs?
Is there a linkage between actual production and the R&D function? How is
this currently handled?
Is Quality Assurance involved in the formulation process? In what way?
How do you determine which products and business processes require

quality control and reporting?
NOT MODULE
SPECIFIC
Management
Manage Quality Plan
NOT MODULE
SPECIFIC
Other
What operations/processes do you want to

Management?
Manage Quality Plan
NOT MODULE
SPECIFIC
ALL
What are the business functions that must be accomplished in order to

complete the process?
ALL
Do you have an incentive program for building and shipping quality product?
Manage Quality Plan
Manage Quality Plan
NOT MODULE
SPECIFIC
ALL
Manage Quality Plan
NOT MODULE
SPECIFIC
ALL
eliminate
for Quality
List and classify each business function by type (a combination of Manual or

System-assisted, and Internal or External) and responsible agent (owner).
NOT MODULE
SPECIFIC
262268036.xls
What are the policies that govern how the process will function?
NOT MODULE
SPECIFIC
What are the key decisions that drive the process?

What are the constraints that limit or control the process?
Page 192

OBM Level I
OBM Level II
OBM Level III
Application
Category
Manage Quality Plan
NOT MODULE
SPECIFIC
ALL
Manage Quality Plan
NOT MODULE
SPECIFIC
ALL
ALL
What types of security and controls are used regarding key information?
Where are the process bottlenecks?
What are representative transaction volumes for key process steps?
Manage Quality Plan
NOT MODULE
SPECIFIC
Manage Quality Plan
NOT MODULE
SPECIFIC
ALL
Manage Quality Plan
NOT MODULE
SPECIFIC
ALL
ALL
What are the drivers of transaction volume surge and peak loads?
How stable is the transaction throughput?
What are the opportunities for improving the process?
Manage Quality Plan
NOT MODULE
SPECIFIC
Manage Quality Plan
NOT MODULE
SPECIFIC
ALL
ALL
Where are the current weak areas?

Do standards exist for process steps?
Manage Standards & Measurements
NOT MODULE
SPECIFIC
QA
Enhance Quality
Collection Plans
How are quality collection plans revised, improved and generally updated
based on corrective action cycles?
QA
Enhance Quality
Collection Plans
To what extent can collection plans be user-defined (including key

information)?
QA
Collection Plans
To what extent can elements be user-defined on collection plans (including

lengths and precision, and validation logic)?


Manage Quality Plan

Manage Quality Plan
QA
QA
ALL
ALL
Manage Quality Plan
QA
ALL
What is/are the key output(s) of the Quality Management process?

How does the customer recognize that the process has been completed
(e.g., reports, alerts, etc.)?
Manage Quality Plan
QA
ALL
Does a schematic exist that depicts all storage points for material or
information?
Manage Quality Plan
QA
ALL
What are the reasons for acquiring the new application system relevant to
this business area?
Manage Quality Plan
QA
ALL
What families of products or inputs carry the most value through the
process?
Do Quality Management policies, procedures and work instructions exist? If

so, please provide sample.
Describe the procedure and level of difficulty encountered when new quality
collection elements must be added to existing plans.


Manage Quality Plan

Manage Quality Plan
Manage Quality Plan
QA
QA
QA
Collect Quality
Results
Specifications
Specifications
Manage Quality Plan
QA
Specifications
Do you maintain Specifications by Item & Operation?

Do you maintain Specifications by input characteristic?
Do you maintain Specifications by a combination of Item and input
characteristic? Supplier? Customer?
Manage Quality Plan
QA
Specifications
Do you maintain on-line specifications using: target values? Validation

ranges? Lists of values?
Manage Quality Plan
QA
Collection Plans
Do you have the capability to determine what quality characteristics must be

entered based on other entries or actions?
Manage Quality Plan
QA
Collection Plans
Do you reuse system-assisted, pre-built Quality Plans to simplify receiving

inspection?
Manage Quality Plan
QA
Collection Plans
Is data gathering restricted to subsets by family or other grouping to reduce

volume?


Manage Quality Plan

Manage Quality Plan
QA
QA
Collection Plans
History


Manage Quality Plan

Manage Quality Plan
QA
QA
Management
Collection Plans
Manage Quality Plan
QA
Maintenance
Do you sample material? How often?

Do you require text as part of the QC function? Is it product or assay
specific?
Manage Quality Plan
QA
ALL
What reports do you currently generate to meet your Quality reporting

requirements?
Manage Quality Plan
QA
ALL
Is there any quality reporting requirements that your current set of reports
does not meet?
QA
ALL
Manage Standards and

Measurements
QA
Collection Plans

Measurements
QA
Specifications

Measurements
QA
Maintenance

Measurements
QA
Collection Plans

Measurements
QA
Collect Quality
Results
What types of quality testing do you perform? For example, raw materials,
finished goods, packaging, WIP, vendor site

Measurements
QA
Collect Quality
Results
What types of tests are run? For example chemical, microbiological,

packaging?

Measurements
QA
Collection Plans
Do you use master assays and then vary individual test ranges for products,
ingredients and/or intermediates?


Measurements
Manage Quality Plan
QA
QA, AP
Collect Quality
Results
Adjust Accounts
Must users develop collection plans that vary by site or organization for the
same transaction?
To what other systems is quality information exported?
How does the quality management system interface with total preventive
and predictive maintenance programs?
What are the activity drivers and how are they measured and valued?

262268036.xls
What are the important characteristics and elements you plan to collect?
(class by type: identification, reference, variables, attributes)
Do you specify assay results formats?
Do you define specific assay units of measure? If yes what types?
Do you establish assay requirements such as saturation, temperature,
viscosity, color and flavor among other characteristics?
How many assays are performed by sample type? What is the volume of
samples?
Do you automatically take credit for returned goods in payables?
Page 193

OBM Level II
OBM Level III
Application
Category

Measurements
QA, COST
Management
Manage Quality Plan
QA, PO, PROD
Maintenance


Manage Quality Plan

Manage Quality Plan
Manage Quality Plan
Manage Quality Plan
QA, PO, PROD

QA, PO, PROD
QA, PO, PROD
QA, PO, PROD
ALL
ALL
ALL
ALL
Manage Quality Plan
QA, PO, PROD
Collect Quality
Results


Manage Quality Plan

Manage Quality Plan
Manage Quality Plan
QA, PO, PROD

QA, PO, PROD
QA, PO, PROD
QA, PO, PROD
QA, PO, PROD
Collect Quality
Results
Return Material
Return Material
Maintenance
ALL
QA, PO, PROD
Collect Quality
Results
Are field info (like returns) incorporated?

Will you accept obsolete products for return?
How do you audit your Quality Management data?
How is data entry audited?
What are the operating systems transactions from which quality results
must be collected?
Manage Quality Plan
QA, PO, PROD, OM
Specifications
Do you use hold codes for material or product that is out of specification? If
so what are their characteristics?
Manage Quality Plan
QA, PROD
Collection Plans
Are you required to reconcile material usage within QC? How is it currently
done?
ALL
OBM Level I

Do you measure the cost of quality?
What Quality Management data do you maintain and how is it maintained?
Calibration & Audits
NOT MODULE
SPECIFIC
ALL
NOT MODULE
SPECIFIC
ALL
ALL
What is the source of each set of key information?

What are the data capture methods?
What are the redundancies (particularly data entry)?
How do you integrate your quality system(s) with other operating
subsystems (like Purchasing, Inventory, Manufacturing, etc.)?
Describe how quality results must be collected in "background" (i.e. no
operator intervention)?
How do you measure value for key process steps?
NOT MODULE
SPECIFIC
What request or event launches the Quality Management processes?

Please provide listing.
How do you measure efficiency?

How do you measure response or service to the customer?
How do you measure the stability of key process steps?
NOT MODULE
SPECIFIC
MRB
NOT MODULE
SPECIFIC
MRB
NOT MODULE
SPECIFIC
MRB
NOT MODULE
SPECIFIC
Management
Repair or Replace
How are material review board workflows enabled?
Do you have a material review board for suspect purchased material or

customer returned material?
What are the policies governing rework vs. replace?
MRB
NOT MODULE
SPECIFIC
MRB
NOT MODULE
SPECIFIC
Management
MRB
NOT MODULE
SPECIFIC
Management
NOT MODULE
Review Compliance Results & Reports SPECIFIC
Test/Inspect
Are test and inspection instructions available at critical steps throughout the
supply chain?
NOT MODULE
Take Corrective
Action
Do all process outputs serve as events for other quality or management

processes?
NOT MODULE
Capture Cost of
Quality
What are the components of enterprise wide quality costs and how are they
gathered (including sources)?
NOT MODULE
Analyze Quality
Results
Is it necessary to consolidate across systems?

NOT MODULE
Management
NOT MODULE
Management
NOT MODULE
Management
Do you compare quality trends to trends in productivity, supplier

compliance, plant and equipment utilization and custom satisfaction?
NOT MODULE
Security

for Quality Management? Please provide copy.
NOT MODULE
Security
NOT MODULE
ALL
What are the control points for performance

management? Status? Value? Location?
NOT MODULE
Management
Are you regulated by special groups for product compliance? If so which

ones,, FDA, EPA? What are their special requirements?
Do you capture and report Supplier process factors that are affecting
product quality?
For what reasons do you segregate suspect material? Planning, Costing,

Scrap?
Do you accept obsolete products for return?
How are reporting responsibilities assigned?

What are the drivers for updating reporting requirements?

trained). Will any new menus need to be created for Quality Management?
measurement
and
Analyze Suppliers
QA
Collect Quality
Results
QA
Collect Quality
Results
Is the current system able to auto-populate collection elements?
QA
Collect Quality
Results
Are collection elements ever calculated as a function of other elements (in

addition to constants)?
Do you use automatic test equipment for sample testing? if so what types?
262268036.xls
Are responsibilities for dispositioning nonconformances established by

name? Department? Role?
QA
Collect Quality
Results
QA
Management
What are the key indicators that are measured with the domain of the
quality management system?
Page 194

OBM Level I
OBM Level II
OBM Level III
Application
Category
MRB
QA
MRB
QA
Take Corrective
Action


MRB
MRB
QA
QA

Management
MRB
QA
Management
MRB
QA


Review Compliance Results & Reports QA

Test/Inspect
Test/Inspect


Review Compliance Results & Reports

Test/Inspect
Test/Inspect
Test/Inspect
Test/Inspect
Diagnose Quality
Event
What criteria is used to "pass" material during inspection?

What percent of material passes during the first inspection?
Do you track "first-pass" inspection?
Does the system prompt suggested test or debug steps based on
preliminary collection results?
Diagnose Quality
Event
Are action rules and systematic notifications used when in-house quality
events occur? Are these filtered by parameters in any way?
Take Corrective
Action
Is the corrective action loop closure automated or based heavily on manual

methods and transmittal of hard-copy forms?
Is the corrective action loop based on any workflow technology?
What percentage of material is returned for re-work?
Do you track corrective actions from MRB or Supplier audit event through
analysis, action, change control (like ECO) and pre-control planning?
How long does it take you to disposition discrepant material?
Do you segregate suspect material for planning purposes?

Do you segregate suspect material for costing and/or scrapping purposes?
Do you track and disposition customer returned material by lot number?
QA
QA
QA
QA
Are inspection control areas organized in these ways: internal (for

characteristics), external (like packaging and handling), source process and
administrative process (documentation)?
What sampling programs are in-place and what is their basis?
What types of "holds" are used after a quality event has occurred and
before disposition is made?
Take Corrective
Action
Take Corrective
Action
Do you need to collect Symptom, Cause and Action codes along the
corrective action loop?
Analyze Quality
Results
Does failure-based system cover in-house as well as Suppliers so that a

total picture (denominator) of production can be captured?
Must collections plans be grouped for reporting purposes?
Analyze Quality
Results
Analyze Quality
Results
Is it necessary to be able to report/chart/query results from a "list" of quality

Collection Plans rather than from just one plan at a time?
To what extent are Serial/Lot history records maintained?
Analyze Quality
Results
Is serial genealogy a business requirement?
Analyze Quality
Results
Analyze Quality
Results
Are failure analyses reported by problem and product?
What are the primary quality analysis reports in use? How are they used?
By whom? Frequency?
Analyze Quality
Results
Specifications
Are variable inspection modes limited to first article or is 100% inspection

used?
Collection Plans
Do you need the results on quality collection to initiate another program (like
transfer material to a hold area (subinventory)?
Collection Plans



History
History
History



History
Management
Security
Security
Do you run security reports on a regular basis for Quality Management?

Describe process and who runs reports.
Monitor In-process
controls
What are the key variables and attributes that are monitored during
production?
How do you alert the appropriate personnel when quality nonconformance
occurs?
What are the types of predefined actions you can specify to be taken based
on quality events (electronic mail, alerts, display to operator, etc.)?
Do you have difficulty viewing Serial or Lot history with the current system?
When characteristics or elements are no longer tracked, what happens to

history? How is further input prevented?
How do you manage and control quality information dissemination?
Do you have security restrictions on who can run Quality Management
reports (e.g., by company, by cost center, by position, etc.)?
Monitor In-process
controls
Monitor In-process
controls
Does the quality system take or recommend action based on sampling or

analysis of a series of outputs?
History
Do you require retention of QC results? If so for how long? Do you retain

samples?
Analyze Quality
Results
262268036.xls
Is it necessary to be able to maintain "history" records?

Do you maintain quality event and corrective action history for
Serial/Lot/Item from receiving through WIP, rework, finished goods and
material returns?
How do you identify samples?
Page 195

OBM Level I
OBM Level II
OBM Level III
Application
Category

How many samples do you take by test group? i.e. raw materials,
intermediates
Collect Quality
Results
Analyze Quality
Results
Do you identify the actions to be taken on out-of-spec material needing QC

attention?
What tests have variable results with respect to time?
Analyze Quality
Results
Collect Quality
Results
Does testing occur in different locations?
How do you control out-of-spec material? Quarantine, lot status
Take Corrective
Action



History
History
Collect Quality
Results
Take Corrective
Action
Management
Collect Quality
Results
ALL
Are there time-intensive Quality operations and issues that need to be

addressed?
Analyze Suppliers
QA
Return Material
What percentage of your incoming material goes through an inspection

process? How do you measure it?
Analyze Suppliers
QA, PO
Collect Quality
Results
Is the current system transparent across suppliers (for both collection and
reporting)?
QA, PO
Diagnose Quality
Event
How is the Supplier quality event capture through corrective action

managed?
To what extent are system-based supplier certification records maintained?
Do you require traceability by associating results with the correct sample?
Analyze Suppliers
Do you require traceability of ingredients and intermediates?

Do you identify samples by item, location, sampling time and date?
What do you do when a sample is out-of-spec?
Are there special requirements for labels or cross-referencing for
Regulatory or R&D?
How do you track the amount of shipments with quality problems?
Analyze Suppliers
QA, PO
Take Corrective
Action
Analyze Suppliers
QA, PO
Collection Plans


Analyze Suppliers
Analyze Suppliers
QA, PO
QA, PO
Process Audit
ASL
Analyze Suppliers
QA, PO
ASL
How do authorized supplier lists tie in with the quality system?

Do you maintain Supplier certification status optionally at site, site-product
and site-process levels?
Analyze Suppliers
QA, PO
ASL
Do you have a vendor partnership program? What are the elements with
respect to quality?


Analyze Suppliers
Analyze Suppliers
Analyze Suppliers
QA, PO
QA, PO
QA, PO
Process Audit
ASL
Return Material
Analyze Suppliers
QA, PO, PROD
Collect Quality
Results
Do you have an approved vendor list based on vendor quality?

What paperwork do you prepare to return material to vendors?
How do you gather failure analysis data from Suppliers and translate codes
between systems?
QA, PO, PROD
Collect Quality
Results
When gathering quality collection results from test or other automated

equipment, how do you filter, screen or otherwise avoid a lot of unimportant
excess data?
QA, PO, PROD
Collect Quality
Results
QA, PO, PROD
ALL
What technology and tools are needed at the business function (process
step) level for data gathering, measurement or inspection?
Review Compliance Results & Reports QA, PO, PROD
Analyze Quality
Results
Is there product line quality information retrieval without resorting to manual

entry?
Analyze Quality
Results
Management



Security
Security
Collect Quality
Results
Collect Quality
Results
Do you collect information "on everything", and not just failures (tests run,
environmental factors, etc.)?
Do current procedures call for logging time spent debugging or
troubleshooting failures?
What collection import programs are in use?
To what extent are systematic incoming inspection quality collection plans

used to inspect Supplier products?
Do you capture Supplier site and process audit results (Non-conformance,
Corrective Actions)?
Do you measure your vendor performance based on QA or return statistics?
262268036.xls
Collect Quality
Results
Collect Quality
Results
Review Compliance Results & Reports QA, PO, PROD, INV
Security
Review Compliance Results & Reports QA, PO, PROD, OM
Specifications
Do you need to be able to back out any collected results?
Are there delays between quality event occurrence and reporting/analysis?

What are the average delays by: reason? Product Family? Process?
What is the frequency of data collection and reporting by representative
product? Family of products? Business process?
Do you have security restrictions on who can enter data for Quality
Management? (e.g., by company, by cost center, by position)? Please
Will there need to be terminal security for Quality Management?
How is failure data collected? What % is being entered manually?

(e.g., place or release quality holds, reject lots, etc.) for Quality
Management (e.g., by company, by cost center, by position)? Please
Do you require specialized specifications? By vendor, item, customer, inprocess steps, location
Page 196

OBM Level I
OBM Level II
OBM Level III
Application
Category
MRB
QA, PROD
MRB
QA, PROD
Take Corrective
Action
MRB
QA, PROD
MRB
QA, PROD
Take Corrective
Action
MRB
QA, PROD
Review Compliance Results & Reports QA, PROD
Collect Quality
Results
Do you QC inspect individual production batches?
Collect Quality
Results
How are samples pulled for test? Manual, Operator, Random, By Shift?
Do you validate test results for approvals prior to usage or shipments to

customers?
What percentage of material is scrapped?
Do you do re-work off-line or during production?

What are the ways that you disposition suspect material during
manufacturing? How is this measured?
Do you rework outgoing product with quality problems?
Under what circumstances is rework not an option?
Analyze Quality
Results
Collect Quality
Results
What percentage of product being shipped do you inspect and test?
Do you track material on shipments by lot number?
Collect Quality
Results
Take Corrective
Action
Do you measure re-work production volumes or costs?
MRB
Review Compliance Results & Reports QA, PROD, PO
Collect Quality
Results
Do you track quality information by lot number by incoming material, WIP or

warehouses?
How do you cost parts and labor for repairs to returned repairs?
MRB
QA,COST
Capture Cost of
Quality
Do you collect actual costs for re-work?
QA,COST
Capture Cost of
Quality
QA, PROD, COST
MRB
262268036.xls
Review Compliance Results & Reports QC, LAB
ALL
Does the QC function interact with the Laboratory or R&D function? If so in

what ways?
Page 197

Requirement Gathering

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RD.

020 Business Process Questionnaire

OBM Level III

Process Analysis Questions

Which BIS responsibilities should be able to see which KPIs?

Which natural accounts are classified as Revenue by the client? Validate

Which natural accounts are classified as Expenses by the client? (should

Which natural accounts are classified as Current Assets by the client?

Which natural accounts are classified as Current Liabilities by the client?

Which natural accounts are classified as Variable Costs by the client?

Which natural accounts are classified as Preferred Stock Dividends by the

Human Resources Intelligence

Human Resources Intelligence

Human Resources Intelligence

Are skills and/or competencies tracked in Oracle?

Human Resources Intelligence

Human Resources Intelligence

Human Resources Intelligence

Have any dividends been paid, or are planned to be paid?

RD.020 Business Process Questionnaire

OBM Level III

Process Analysis Questions

What is the default Percent Discount given to customers?

Are Warehouses defined? (OE)

Which responsibilities are included in this list? (may not be able to

Which BIS responsibilities should be able to see which KPIs?

Recognizing that viewing KPIs and Notifications is security-based, which

Will there need to be terminal security for BIS?

Have Sales Groups been set up?

(CI) Customer Interaction

Care Environment Creation

Which BIS responsibilities should be able to see which KPIs?

(CI) Customer Interaction

Care Environment Creation

(CI) Customer Interaction

Care Environment Creation

(CI) Customer Interaction

Care Environment Creation

(CI) Customer Interaction

Care Environment Creation

(CI) Customer Interaction

Care Environment Creation

(CI) Customer Interaction

Care Environment Creation

How do you track customer/product information for customers with multiple

(CI) Customer Interaction

Care Environment Creation

(CI) Customer Interaction

Care Environment Creation

(CI) Customer Interaction

(CI) Customer Interaction

(CI) Customer Interaction

(CI) Customer Interaction

Do you transfer customer/product information from the distributor to the end

Do you Maintain an installed base of customer/product information

Who has access to your installed base information?

RD.020 Business Process Questionnaire

OBM Level III

(CI) Customer Interaction

(CI) Customer Interaction

(CI) Customer Interaction

Care Performance Evaluation