New Acreditation Standards

DOT MEMORANDUM CIRCULAR NO.
2012-02
RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF

ACCOMMODATION ESTABLISHMENTS HOTELS, RESORTS AND APARTMENT
HOTELS
PURSUANT TO THE AUTHORITY VESTED IN THE DEPARTMENT OF TOURISM

(DOT) BY REPUBLIC ACT NO. 9593 OTHERWISE KNOWN AS THE TOURISM ACT
OF 2009 DATED MAY 12, 2009, ON THE MANDATORY ACCREDITATION OF
PRIMARY TOURISM ENTERPRISES, THE NATIONAL TOURISM STANDARDS FOR
THE ACCOMMODATION SECTOR HOTELS, RESORTS AND APARTMENT
HOTELS ARE HEREBY PROMULGATED TO IMPLEMENT THE INTENT AND
PURPOSE OF THE SAID REPUBLIC ACT.
BOOK ONE
GENERAL PROVISIONS
Rule I.
Definition and Basic Guidelines
Section 1. Title. These rules shall be referred to as RULES AND REGULATIONS TO

GOVERN THE ACCREDITATION OF ACCOMMODATION ESTABLISHMENTS
HOTELS, RESORTS AND APARTMENT HOTELS.
Section 2. Definition of Terms. When used in these Rules, the following terms shall,
unless the context otherwise indicates, have the following meaning:
a. Accreditation shall refer to a certification issued by the Department to a tourism
enterprise that officially recognizes it as having complied with the minimum
standards for the operation of tourism facilities and services;
1
b. Act shall refer to Republic Act No. 9593, otherwise known as the Tourism
Act of 2009;
c. Apartment Hotel shall refer to serviced apartments offering self-contained units
that contain access to kitchen and laundry facilities. A number of bedrooms may
share one bathroom in the unit;
d. Department or DOT shall Department refers to the Department of Tourism
created pursuant to Presidential Decree No. 189 (1973), as amended;
e. Hotel shall refer to full service accommodation with reception and guest rooms
generally offering private facilities with an onsite restaurant, room and bar
services available. Additional facilities such as business centres and conference
rooms are expected;
f. Mandatory Requirements (M) shall refer to those requirements without which an
enterprise shall not be accredited;
g. Minimum Requirements (m) shall refer to those requirements which are
minimum to a certain classification, without which the establishment will not be
awarded such classification but instead be downgraded to a lower one,
regardless of the total points accumulated.
h. OTSR shall refer to the Office of Tourism Standards and Regulation of the
Department.
i.
Primary tourism enterprises refers to travel and tour services; land, sea and air
transport services exclusively for tourist use; accommodation establishments;
convention and exhibition organizers; tourism estate management services; and
such other enterprises as may be identified by the Secretary, after due
consultation with concerned sectors;
j.
Quality Gradings shall refer to such terms as unacceptable, adequate, good,

very good, excellent and outstanding are used to signify the ascending levels of
quality;
k. Resort shall refer to full service accommodation located in a more natural,

relaxed environment, with reception and guest rooms generally offering private
facilities with an onsite restaurant, room and bar service available. Additional
recreation facilities and tour services are expected;
l.
Rules shall refer to these rules and regulations implementing the Accreditation
of accommodation establishments without prejudice to the Implementing Rules
and regulations of the Tourism Act of 2009.
2
m. Standards shall refer to a set of written functional, aesthetic and technical

requirements in the form of specifications or guidelines to ensure that a product
and service complies with the rules and regulations set forth by the Department
n. Tourism enterprises refers to facilities, services and attractions involved in
tourism, such as, but not limited to: travel and tour services; tourist transport
services, whether for land, sea or air transportation; tour guides; adventure
sports services involving such sports as mountaineering, spelunking, scuba
diving, and other sports activities of significant tourism potential; convention
organizers; accommodation establishments, including, but not limited to, hotels,
resorts, apartelles, tourist inns, motels, pension houses, and home stay
operators; tourism estate management services, restaurants, shops and
department stores, sports and recreational centers, spas, museums and
galleries, theme parks, convention centers and zoos;
BOOK TWO
STAR GRADING SYSTEM
Rule II.
Star Grading System for Hotels, Resorts and Apartment Hotels
Section 1. Five Star Grading System. There are five (5) levels of accommodation
standards ranging from one to five stars. The star bands for Hotels, Resorts and
Apartment Hotels are as follows:
a. One Star: 25-40% achievement (251 to 400 points) These enterprises appeal to
budget minded travellers. There is a limited range of facilities and services.
b. Two Star: 40-55% achievement (401 to 550 points) - These enterprises appeal to
the tourists seeking more than basic accommodation. They offer expanded
facilities and higher level of comfort.
c. Three Star: 5570% achievement (551 to 700 points) These enterprises offer a
very good level of accommodation. There are more spacious public areas, higher
quality facilities and a greater range of services.
3
d. Four Star: 7085% achievement (701 to 850 points) - These properties are
upscale in all areas. Accommodation is refined and stylish. Service is responsive,
often including an extensive array of facilities.
e. Five star: 85%-100% achievement (851 to 1,000 points) - These properties reflect
the characteristics of luxury and sophistication. The facilities are world class in
every manner and the meticulous service exceeds all guest expectations.
BOOK THREE
ACCREDITATION STANDARDS FOR HOTELS, RESORTS AND APARTMENT
HOTELS
NATIONAL TOURISM STANDARDS

ACCOMMODATION SECTOR
HOTEL
Rule III.
ACCREDITATION STANDARDS FOR HOTELS
No.
Ratings
Criteria / Indicators
Points
Dimension 1: ARRIVAL / DEPARTURE

1.1 Building Appearance
1
Minimum 1-5
Exterior in a clean fit for purpose condition
M M M M M
Minimum 1-5
Hotel name clearly visible from the street
M M M M M
Minimum 1-5
Hotel name is visible at night.
M M M M M
4
6
1.2 Building - Design and Construction Quality

Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
Built design and construction quality is from materials that are not durable and/or
unsafe for guest use.
Basic structure with adequate materials that will provide a simple and safe
accommodation environment.
A functional building with good quality materials and efficient layout.
Strong external appeal, consistent design with any alterations linking to the original
building.
Excellent impression and overall appeal, inviting appearance, architectural features
are evident and excellent quality building materials have been used throughout.
Luxurious and unique exterior, outstanding visual appeal, highest quality materials
used in construction.
0
2
4
6
8
10
1.3 Building - Condition (wear and tear)

Unacceptable
Neglected appearance, obvious structural repairs needed, poor outside materials,

flaking paint, rotting wood, rust evident.
No.
Ratings
Points
Acceptable
Minor maintenance may be required, natural weathering is evident.
Good
Good appearance, weathering may still exist, but in sound condition.
Very Good
Very good maintenance of paintwork and exterior panels.
Excellent
High standard of external appearance, allowing for the age of the building.
Outstanding
As new condition, no building maintenance issues are visible.
10
1.4 Entrance / Exit & Parking

7
Minimum 1-5
Driveway is in a sound condition and free from significant potholes with no obvious
obstructions.
M M M M M
Minimum 1-5
Driveway entrance is clearly marked and is visible at night time.
M M M M M
Minimum 1-5
Clearly designated parking area that meets the relevant provisions of the National
Building Code.
M M M M M
Minimum 4 & 5
Valet parking is provided.
m m
1.5 Security
10
Minimum 1-5
Professional security in place 24 hours at main entry point
M M M M M
11
Minimum 1-5
Property and security services designed to ensure guest safety at all times
M M M M M
12
Effective use of CCTV with minimum 30 days recording storage
13
Monitoring of CCTV 24 hours
No.
Ratings
Points
1.6 Reception Service Hours
14
Minimum 1-2
Reception service available 16 hours
Minimum 3-5
1.7 Reception Size
15
Unacceptable
Reception area is small and/or difficult to locate.
Acceptable
Obvious size restrictions, area may be cluttered.
Good
Functional reception for the operation
Very good
Very good size, generous space
Excellent
Excellent reception area, seated check in is an option.
Outstanding
Luxurious check in facility, private check in facility is available and used as

appropriate.
16
1.8 Reception - Seating Area

Unacceptable
No seating available or seating options in poor condition with lack of privacy.
Acceptable
No seating area available but limited privacy means it is difficult to have private
conversations.
Good
Seating available close by for a small group of not less than 4 guests
Very Good
Comfortable seating area close by for not less than 6 guests
M M
m m m
No.
Ratings
Excellent
Seating area with excellent quality seating appropriate for the size of the Hotel
Outstanding
Outstanding seating options are available for different sized groups to enable
comfort whilst waiting near reception.
17
1.9 Check-in Process

Unacceptable
Acceptable
Good
Points
Lengthy inefficient registration process with unacceptable wait time of over 10

minutes before receiving any service
Basic registration process with minor wait time (not more than 10 minutes per
guest)
Basic registration process in place, with prompt service (Not more than 8 minutes
per guest)
0
2
4
Very good
Basic registration process with no wait time (not more than 6 minutes per guest)
Excellent
Pre-registration information already completed as part of the booking process for

the guest who may only need to review and confirm details (Not more than 4
minutes per guest)
Outstanding
Pre registration information completed and no wait time for registration process
10
1.10 Luggage Services

18
Minimum 1-5
19
Left luggage practices ensure bag security and luggage room is proportionate to
size of hotel.
M M M M M
1.11 Porter Services

Minimum 3-5
20
Left luggage services available without dedicated space
Porter services are available.
1.12 Reception Staff - Appearance
m m m
No.
10
Ratings
Points
Unacceptable
Staff are poorly groomed and untidy.
Acceptable
Staff wear clean clothing and are neat and tidy.
Good
Staff are easily identified and well groomed.
Very good
Staff provide a very good professional appearance.
Excellent
Staff are very well groomed and take pride in their appearance.
Outstanding
Staff are immaculately groomed and attention to detail is obvious.
10
1.13 Reception Service Quality
21
Unacceptable
Staff are unresponsive, inattentive or absent for extended periods.
Acceptable
Staff are not very attentive or seem distracted, may be absent for short periods.
Good
Staff are polite and responsive.
Very good
Staff are welcoming and provide a sense of arrival.
Excellent
Outstanding
Staff take an interest in the guests preferences, refreshments or similar may be

offered on arrival.
Staff are very responsive, attentive, and efficient while taking a personal interest
about every requirement of the guest.
8
10
1.14 Reception Services Check-out
22
Unacceptable
Lengthy inefficient check-out process with unacceptable wait time of over 10

minutes before receiving any service.
No.
Ratings
Acceptable
Good
Very good
Basic check-out process with minor wait time (not more than 10 minutes per
guest)
Basic check-out process in place, with prompt service (not more than 8 minutes
per guest)
Express check-out option or account pre prepared and available for review before
check out (not more than 6 minutes per guest)
Points
1
2
3
Excellent
Express check-out with minimal wait time (not more than 4 minutes per guest)
Outstanding
In room check-out options and express service offered with no wait time
1.15 Other Arrival / Departure Aspects

11
23
Guests must be provided with Official Receipt on departure.
Account reviewed and then presented in an envelope
24
Offer to arrange forward transport
25
A wide range of payment options are available including at least 3 different types of
credit cards.
Dimension 2: PUBLIC AREAS

26
2.1 Public Areas - Decoration - Design and Quality

Unacceptable
No thought given to coordinating design resulting in ad-hoc decoration
Acceptable
Some attempt to coordinate design and have a consistent theme
Good
Good quality decoration, use of wall hangings adds to overall impression
Very Good
Coordinated design, a professional standard is achieved.
M M M M M
No.
Ratings
Excellent
Excellent standard of coordinated dcor throughout all public spaces
Outstanding
Highest quality, unique wall hangings on display, outstanding design features
10
2.2 Public Areas Decoration - Condition and Maintenance
27
Unacceptable
Acceptable
Good
12
Points
Very old, faded, damaged wall coverings, peeling, grubby marks, evidence of
neglect
Amateurish application of wallpaper/paint, tired look, damage is evident and several
minor repairs are needed.
Some aging still evident, maintenance practices are noted and 1 or 2 minor repairs
are needed.
0
2
4
Very Good
Very good condition with a few scratches and marks evident
Excellent
No major scratches or marks, overall an excellent quality throughout
Outstanding
No evidence of wear and tear, in as new condition throughout
10
2.3 Public Areas - Furniture Quality
28
Unacceptable
Uncomfortable furniture that is made of poor materials, or no furniture used
Acceptable
Mismatched furniture that is not particularly comfortable
Good
Very Good
Excellent
May be older furniture or newer lower quality coordinated furniture, durable

materials are used.
Very good quality furniture, high levels of comfort, easy and attractive seating
arrangements
Excellent furniture quality, great degree of comfort, attractive and highly-coordinated
4
6
8
No.
Ratings
Outstanding
Highest quality furniture in outstanding condition, or antique furniture of highest

quality
10
2.4 Public Areas - Furniture Condition
29
Unacceptable
Scratched and badly damaged furniture, loose arms and legs, stained, dirty
upholstery or no furniture used
Acceptable
Occasional marks, in need of minor repair, acceptable condition
Good
Very Good
13
Points
Good level of condition throughout most of the public areas. Some public spaces
may not display a range of furniture.
Very good condition of furniture, with only some minor signs of wear and tear
throughout the public areas
4
6
Excellent
Excellent furniture condition throughout the hotel
Outstanding
Furniture in outstanding as new condition, conveniently located throughout the hotel
10
30
2.5 Public Washroom - Quality

Unacceptable
Poor quality throughout, aged basin and bowl, not fit for purpose
Acceptable
Aging fixtures, rough finish no additional space
Good
Good quality fixtures, standard design, limited space
Very Good
Very good, high quality basin, superior design, ample bench room
Excellent
Excellent quality of fittings, basin and bowl decoration is to a high standard.
Outstanding
Outstanding quality, designer tap ware, ample space
No.
Ratings
31
14
Points
2.6 Public Washroom - Condition and Cleanliness

Unacceptable
Basin chipped or damaged, paintwork chipped, flaking, dirty condition
Acceptable
Older condition, but clean and usable
Good
Some signs of wear and tear, ageing tap ware, but signs of regular cleaning
Very Good
Very good condition, few signs of wear and tear, regular servicing even during busy
periods
Excellent
Minor scratches are barely visible, always clean and tidy and in excellent condition
Outstanding
Outstanding condition, no marks or chips, as new condition
32
2.7 Public Areas - Room Climate

Minimum 1-5
All public areas are air-conditioned or have temperature control initiatives and
maintain a temperature between 20-25 degrees year round, except in areas where
elevation is 2000 ft. above sea level.
2.8 Public Areas - Temperature Control Quality
33
Unacceptable
No general ambient temperature, poor air quality, bad smells
Acceptable
Minimum level of comfort achieved. Some areas are hotter and colder than others.
Good
A good level of comfort is evident throughout the public spaces.
Very Good
Thermostatically controlled system that maintains a very good level of comfort in

most areas
M M M M M
No.
Ratings
Excellent
Outstanding
Excellent levels of comfort throughout property. Consistent air flow with no hot
areas or draughty places
Outstanding levels of comfort throughout. Thermostatically controlled in all public
areas
Points
8
10
2.9 Public Areas - Temperature Control Condition and Maintenance
34
15
Unacceptable
Unresponsive system, no maintenance plan or consistency of temperature is

achieved. Operating noise levels make conversations difficult.
Acceptable
Aging and dated air-conditioning units, operated at selected times
Good
A mixture of systems may be used; all units in good working order, although may
be older and used occasionally
Very Good
Units may be older but well maintained with very good maintenance
Excellent
Excellent levels of maintenance, would expect most units to be less than 5 years old
and of excellent condition
Outstanding
All units in excellent condition, no leaks, no rust, quiet operation in as new condition
10
2.10 Public Areas - Lighting Quality
35
Unacceptable
Low quality lighting, bare bulbs with no shades, dim, gloomy effect, with some dark
spaces
Acceptable
Enough lighting for practical use, sparse, but with an even distribution of light
Good
Good level of illumination throughout all public areas
Very Good
Excellent
Very good illumination options, reading lights throughout the public areas. Multiple
light switches
Excellent quality lighting. Lighting effects with use of picture lighting or special
effects lighting, excellent quality fittings
3
4
No.
Ratings
Outstanding
Highest quality of lighting. Designed for practical use and also effect, showing off
corridor and features in public areas, e.g. mood lighting and dimming system
36
16
Points
2.11 Public Areas - Lighting - Condition

Unacceptable
Poor condition, exposed wires, wobbly fittings, loose plugs
Acceptable
Acceptable condition of lamps, aging is evident.
Good
Good quality fittings, no burnt shades, any repair work to fittings is professionally
done.
Very Good
Very good condition of fittings, no repair work required
Excellent
Excellent quality fittings throughout all public areas. Designer lamps used where
appropriate
Outstanding
Highest quality of light fittings used in as new condition
2.12 Public Areas - Lighting Environmental Protection

37
Environmental
Sensor lighting in use that does not compromise guest safety
38
Environmental
Good use of natural lighting
39
Environmental
Low energy-saving bulbs used between 50% and 75% of public areas
Environmental
Low energy-saving bulbs used in over 75% of public areas
2.13 Public Areas Cleanliness
40
Unacceptable
Acceptable
Very heavy dust on surfaces, carpets badly vacuumed, cobwebs evident, litter lying
around, dead insects, dirty glasses, cups on tables, dirty bathrooms
Clean but not in high or low areas, smears on surfaces, no evidence of regular
wiping/dusting. Any toilets are cleaned daily.
0
2
No.
Ratings
Good
Very Good
Excellent
Outstanding
Efficient vacuuming, generally good, evidence of high and low dusting, bathrooms
are in good tidy condition.
One or two small areas missed but overall very satisfactory cleaning process,
everything is tidy. Bathrooms are cleaned regularly throughout the day as required.
Tables, surfaces well-polished, no smears, excellent standard of cleanliness.
Bathrooms are in excellent condition.
As new look and feel, very clean and shining surfaces, excellent attention to detail,
bathrooms are always in outstanding condition throughout the day.
Points
4
6
8
10
Dimension 3: BEDROOM
41
17
3.1 Room Size

Minimum 1
Size including bathroom 16 sq. m
Minimum 2
Minimum 3
12
Minimum 4
16
Minimum 5
20
M
M
M
M
M
3.2 Suites Availability

(Note: Suites shall have a Masters bedroom, pantry, separate living room and en-
42
suite bathroom with enclosed shower and telephone extension in bathroom.)

Minimum 4
2% of rooms are suites.
Minimum 5
M
M
No.
Ratings
43
Points
3.3 Rooms for Persons with Disabilities (PWD) - Availability

Minimum 1-5
44
One PWD room for every 50 up to 150 rooms, and 1 for every 100 rooms thereof,
for less than 50 rooms at least one PWD room.
3.4 Bedroom - Space & Comfort

Unacceptable
Acceptable
Good
Very Good
18
Excellent
Outstanding
Floor space has obstacles that can cause injury to guests, furniture too large or too
small, may be less than 2.4 metres.
Doors and drawers can be opened freely without moving furniture, may still have
cluttered feel, impression is fair, ceiling height is at least 2.4 meters.
Good amount of space to move freely carrying a suitcase, there may be some
restrictions and a chair may serve dual purposes.
Bedrooms are well planned for ease of movement, no major obstacles to move
around, easy access to all facilities.
Generous space to allow comfortable relaxation and comfortable in room dining,
ease of access with a suitcase to all wardrobes and cupboards
Luxurious space designed for relaxation and efficiency of movement. Ample free
space with furniture in suitable and convenient places
0
2
4
6
8
10
3.5 Bedroom Sound Proofing
45
Unacceptable
Acceptable
Good
Very Good
Excellent
No attempt to provide any sound proofing

Any adjoining room has one door and is not sound proofed and curtains are thin
and provide very limited sound proofing.
Good level of sound proofing, lined curtains are in place and building design assists
sound proofing.
Very good sound proofing materials are used; Heavy curtains and floor coverings
reduce noise.
Excellent level of sound proofing, including double glazing and other methods to
reduce external noises
0
2
4
6
8
M M M M M
No.
Ratings
Outstanding
Outstanding sound proofing design to ensure quiet enjoyment of space
10
3.6 Bedroom Noise Levels
46
19
Points
Unacceptable
Significant external noise and noise from other rooms that makes sleeping or
peaceful enjoyment difficult
Acceptable
Noise from outside is variable; noise from neighbouring rooms is audible.
Good
External noise from other rooms and from outside is heard but is not significant.
Very Good
No intrusive noises from other rooms, occasional loud noises are still audible from
time to time. Noise should not be more than 70 decibels as measured by the pillow
position on the bed.
Excellent
Noise should not be more than 60 decibels.
Outstanding
10
3.7 Bedroom Bed Mattress Quality
47
Unacceptable
Acceptable
Sofa beds are not acceptable as permanent bed spaces, mattresses less than 4
inches.
Foam mattress, chip board base or similar, shallow innerspring or mattress greater
than 4 inches
0
2
Good
High density foam, 8 inches timber base, shallow innerspring, 6 inch mattress
Very Good
Standard coil, comfort layers may have pillow top, 8 inch mattress
Excellent
Coil spring or equivalent, separate mattress top, mattress protectors (bed pad) and
pillow protectors / slips
No.
Ratings
Outstanding
Latex or pocket spring, deep comfort, separate mattress top; mattress protectors
(bed pad) and pillow protectors / slips.
10
3.8 Bedroom Bed Mattress Condition
48
20
Points
Unacceptable
Ripped or badly stained mattress, springs coming through, uncomfortable and

lumpy
Acceptable
Small tears, fabric shows signs of aging, weakening of mattress edges, minor stains
Good
Good condition, good support throughout
Very Good
Very good condition, no stains or tears, evidence of good maintenance
Excellent
Excellent condition, very little wear and tear
Outstanding
Outstanding or as new condition
10
3.9 Bedroom - Bedding & Linen Quality
49
Unacceptable
Thin sheets do not properly fit the bed.
Acceptable
Thinly woven cotton, no tears or rips
Good
Thinly woven cotton or poly cotton sheets of good quality
Very Good
Medium weave cotton, in very good condition, should have minimum 250 thread
count.
Excellent
All linen excellent quality should have minimum 300 thread count.
Outstanding
All linen outstanding quality should have minimum 300 thread count or silk linen or
similar.
10
No.
Ratings
50
21
Points
3.10 Bedroom - Bedding & Linen - Condition

Unacceptable
Sheets with large stains, holes, faded and damaged
Acceptable
Sheets with no tears or rips, in a clean condition
Good
Linen in good condition, evidence of good laundry practices
Very Good
Linen in very good and crisp condition
Excellent
All linen in excellent condition
Outstanding
All linen in as new condition
10
3.11 Bedroom Pillows Quality / Condition
51
52
Unacceptable
Lumpy pillows, too hard, too soft, out of shape and/or in other poor condition
Acceptable
Clean, basic pillows, acceptable quality, average firmness/softness
Good
Good quality pillows, with pillow protectors
Very Good
Very good pillows, at least 2 per sleeping position
Excellent
A range of excellent pillows available
Outstanding
A pillow menu is available with pillows in as new condition
10
3.12 Bedroom Lighting Quality
No.
Ratings
Unacceptable
Cracked light switches, lights without shades or lamps
Acceptable
Light switch by main door only; acceptable illumination of bedroom
Good
Good lighting illumination, bedside table lamps, variety of lighting options
Very Good
Excellent
Outstanding
22
Room has very good lighting, multiple switches and very good quality fittings, two
bedside lamps.
Designer lamps and excellent levels of lighting to create different moods, directional
bedside lamps
Architectural design of lighting is evident. The best available.
Points
6
8
10
3.13 Bedroom - Lighting Condition
53
Unacceptable
Lights not working, bulbs need replacing
Acceptable
Acceptable condition of lamps, some bulbs not working
Good
Very Good
Excellent
Outstanding
No burnt shades, aging lamps but effective. Minor maintenance work around fittings
into the wall may be required..
Very good condition of fittings, coordinated approach to lighting. No repair work
needed around fittings
Fittings throughout bedroom in as new condition, with a few minor marks evident
after close inspection
Fittings throughout the bedroom in as new condition
4
6
8
10
3.14 Bedroom - Lighting Environmental Protection
54
Environmental
Energy-saving light bulbs in between 50% and 75% of bedroom lights
No.
Ratings
Points
Environmental
Energy-saving light bulbs in over 75% of bedroom lights
All rooms must have windows with a view.
3.15 Bedroom Curtains Quality
55
Unacceptable
Unlined fabric of low quality, exposed tracking
Acceptable
Fabric unlined of acceptable quality, plastic blinds
Good
Curtains /shades full length, good quality, easy to draw
Very Good
Curtains/shades, coordinated, blackout quality, well-coordinated
Excellent
Thick quality curtains/shades, with total blackout
Outstanding
Outstanding quality, custom design, functional and decorative, may be motorised
10
23
3.16 Bedroom Curtains Condition
56
Unacceptable
Curtains or blinds do not fit, have major stains and marks.
Acceptable
Curtains/shades just cover windows; a number of minor stains/marks are evident.
Good
Curtains /shades in good condition may be one minor mark
Very Good
Curtains/shades, in very good condition
Excellent
Excellent condition, fullness of materials
Outstanding
As new condition, luxurious, no wear and tear evident
10
No.
Ratings
57
24
Points
3.17 Bedroom - Floor Coverings - Quality

Unacceptable
Floor tiles or carpets do not cover the main floor space they were intended to cover.
Acceptable
Floor covering is acceptable with low grade tiles or coverings.
Good
Good quality floor coverings, standard tiles, quality timber floors
Very Good
Floor covering of very good quality, well-coordinated with room design
Excellent
Floor covering of excellent quality, contemporary tiles or wool carpets
Outstanding
Exceptional quality, custom design flooring, polished woods or luxurious plush

carpets with density of 42 oz
10
58
59
3.18 Bedroom - Floor Coverings - Condition

Unacceptable
Largely stained coverings, large holes, dirty, cracked and badly damaged tiles
Acceptable
Some stains and discoloration is acceptable, chipped tiles.
Good
Floor coverings, in good condition, amateurish application for any areas that are
fixed.
Very Good
Floor covering in very good condition, professional fixing of any wear and tear
Excellent
Floor covering in excellent condition, no stains are visible
Outstanding
Floor coverings in as new condition
10
3.19 Bedroom - Temperature Control - Quality
No.
25
Ratings
Points
Unacceptable
Ineffective cooling system
Acceptable
Window based cooling system; fan available for additional cooling, acceptable air
circulation
Good
Good cooling system, good air circulation, split-unit type
Very Good
Very good and effective cooling operation
Excellent
Personal control of air temperature, windows well insulated, excellent air flow
Outstanding
Room pre cooled for arrival or very fast cooling system available, highest quality
unit or system in place
10
3.20 Bedroom - Temperature Control - Condition & Maintenance
Unacceptable
Broken windows, cracked glass, draughty, fan air conditioning not working
Acceptable
Window opens and closes easily, fan in acceptable condition
Good
Good cooling system, air conditioning unit older but operates effectively
Very Good
Noise levels are acceptable for guest comfort (70db), split-unit with working remote
control.
Excellent
Quiet operation with remote control (60db and lower)
Outstanding
No intrusive noise from unit, very quiet operation with remote control (50db and
lower), in as new condition.
10
60
3.21 Bedroom Furniture - Quality
61
Unacceptable
No chair, no bedside table or made of material that is not suitable for this purpose.
No.
Ratings
Acceptable
Good
One chair, one bedside table, aged materials, MDF (Medium Density Fiberboard)
materials, no coordination, repairs evident
Two bedside tables, some attempt at coordination. Good quality furniture, timber
veneers, glass tops may be used
Points
2
4
Very Good
Very good quality furniture, good range, solid woods, polished edges
Excellent
Excellent quality and range. Custom designed
Outstanding
Designer furniture that helps create a refined ambience for the room, the best
available furniture is used.
10
3.22 Bedroom - Furniture Condition
62
26
Unacceptable
Cracked, broken furniture, poorly repaired
Acceptable
Acceptable condition, some significant scratches and repairs are evident
Good
Furniture in good condition, any repairs done professionally
Very Good
Very good condition of furniture, only a few minor marks are visible.
Excellent
Excellent condition, little wear and tear is evident.
Outstanding
In as new condition
10
3.23 Bedroom - Accessories and Amenities available

63
64
Environmental
Electronic key card locking system
Key card power system
No.
27
Ratings
Points
65
Door chain or security device such as peep hole to view visitors
66
Full length mirror at least 70 in by 24 in
Big mirror at least 47 in by 24 in
Medium mirror at least 800mm by 400mm 31 in by 16 in
Small mirror at least 600mm by 300mm 24 in by 12 in
67
Additional second mirror
68
Coat hangers 3 per person minimum wire
Coat hangers 3 per person minimum plastic
Coat hangers 3 per person minimum wooden
Spacious wardrobe 59in minimum width
Standard size wardrobe 47in minimum width
Adequate size wardrobe 35in minimum width
Small size wardrobe 24in minimum width.
Open shelve wardrobe (no doors)
69
No.
Ratings
Points
70
Drawers or enclosed shelf space
71
Defined luggage rack permanent
Portable luggage rack
Safety deposit box in room, large enough for 13 laptop, functional and securely
bolted
Small safety deposit box in room, functional and securely bolted
Central safe at reception only
Daily newspaper delivered to room
72
28
73
74
Minimum 1-5
Drinking water and one glass per guest
M M M M M
75
Minimum 3-5
Tea/coffee facilities in room
m m m
76
Minimum 3-5
Telephone provided in each room with direct dial
m m m
Clock/radio/Wake up service
In room compendium with basic information on emergency contacts
m m m m
m m m
m m
77
78
Minimum 2-5
Minimum 3-5
Minimum 4-5
In room compendium with extended information including mini bar price lists and
restaurant menu
In room compendium with extensive regional information on what to see and do for
tourists
No.
79
Ratings
Points
Refrigerator, clean and in working condition
Refrigerator with serviced mini bar
TV with small screen size (< 20 inches) without remote control
TV with small screen size (< 20 inches) with functional remote control
TV with medium screen size (20-32 in) with functional remote control
TV flat screen 32 inch or larger with functional remote control
81
Multichannel options with Philippine travel channels
82
Multichannel options with at least 3 international news channels
83
DVD player / Home theatre / Pay Movie channels
84
On screen property information
85
On screen messaging and accounts
86
In room internet connections (WLAN or wired)
80
29
Free In room internet connections (WLAN or wired)
87
Flashlight or illuminated light switches in room
+3
1
No.
Ratings
88
89
Points
Laundry bag in room and service available
Express laundry service available (24 hour return service)
Iron and board in room available
Ironing service available
3.24 Bedroom Cleanliness
30
90
Minimum 1-5
All rooms are cleaned daily and all beds are made daily.
M M M M M
91
Minimum 1-5
Waste bin provided and emptied daily.
M M M M M
Mattresses are labelled and periodically turned.
Unacceptable
Heavy dust on surfaces, paper and other dirt are not picked up, unpleasant smells
Acceptable
Surfaces are basically clean.
Good
Efficient vacuuming, good condition overall
Very Good
Very thorough cleaning process, no evidence of dust or smears
12
Excellent
Overall very satisfactory cleaning, excellent attention to detail
16
Outstanding
As new look and feel, very clean and shining surfaces
20
92
93
No.
Ratings
Points
Dimension 4: BATHROOM
4.1 Bathroom Minimum Requirements
94
Minimum 1-5
Baths and/or showers with functioning hot and cold water. Hot water reaches 38
degrees in 20 seconds.
M M M M M
95
Minimum 1-5
Toilet system in working order
M M M M M
4.2 Bathroom - Shower/Bath Quality
96
31
Unacceptable
Small shower with weak or no pressure, taps of low quality
Acceptable
Lightweight shower curtain, not well-coordinated tap war
Good
Good quality fixtures, good quality curtain, shared shower/bath
Very Good
Excellent
Outstanding
Standard tiled walls, framed shower screen or designer curtain, mixers provide
constant water flow at even temperature.
Tiled, framed shower screen or designer curtain with high quality porcelain bath,
matching and coordinated style, highly responsive water pressure and temperature
Frameless shower screen, designer shower enclosure, highest quality bath if
provided, luxurious quality finishings
6
8
10
4.3 Bathroom Shower/Bath Condition / Maintenance
97
Unacceptable
Acceptable
Good
Bath or shower enamel cracked, holes visible, shower head broken, spray uneven
and poorly distributed
Aging fixtures, rough amateurish grouting/sealant, bath floor may be lumpy and
uneven. Tiles may still be chipped.
No evidence of moulds, good overall condition, minor chips or repairs may still be
needed; bath floor is even and well maintained.
0
2
4
No.
Ratings
Very Good
Very good condition, any repairs were done professionally and do not require
further attention.
Excellent
Excellent condition throughout
Outstanding
As new condition
10
4.4 Bathroom Basin - Quality
98
Unacceptable
Basin plastic or poly-marble, taps of low quality
Acceptable
Aging fixtures, rough amateurish grouting; no additional bench space
Good
32
Points
Very Good
Good quality fixtures, standard design, limited bench space to place personal
toiletry
Very good, high quality basin, superior design, ample bench room for all personal
toiletries
4
6
Excellent
Excellent quality, generous space for all personal toiletries, quality brand tap ware
Outstanding
Outstanding quality, often double basin, designer tap ware, ample space
10
4.5 Bathroom - Basin Condition / Maintenance
99
Unacceptable
Basin chipped or damaged, tap does not provide a consistent flow of water
Acceptable
Good
Some signs of wear and tear, aging tap ware
Very Good
Very good condition, few signs of wear and tear, minor scratches
Excellent
Excellent quality. No marks or chips
No.
Ratings
Outstanding
Outstanding condition, as new condition
10
4.6 Bathroom - Toilet Quality
100
33
Points
Unacceptable
Cheap plastic toilet seat and/or cover that does not fit
Acceptable
Good quality plastic seat that is functional
Good
Good quality solid seat
Very Good
Strong solid material of durable nature
Excellent
Solid construction, wall hung seat
Outstanding
Solid construction with designer features evident
10
4.7 Bathroom Toilet Condition / Maintenance
101
Unacceptable
Leaks from flushing evident on floor, stained seat, flush mechanism does not work
properly.
Acceptable
No leaks and acceptable condition, clean and usable
Good
Good condition, repairs evident
Very Good
Very good condition, minor wear and tear evident
Excellent
Excellent condition, spotless appearance
Outstanding
As new condition
10
No.
Ratings
Unacceptable
Poor quality throughout, uncoordinated mix of tiles
Acceptable
Adequate materials, panelling with gaps evident, small space
Good
Good quality, basic painting, limited use of colour or themes
Very Good
Very good quality, no visible joins, well coordinated design
Excellent
Excellent quality, may be constructed of marble or granite finish
Outstanding
Highest quality decoration, grouting excellent condition, ceiling finish is of highest

quality.
10
4.9 Bathroom Decoration - Condition / Maintenance
103
104
Points
4.8 Bathroom Decoration - Quality
102
34
Unacceptable
Paintwork chipped, flaking, dirty condition, mould on walls and ceiling
Acceptable
Acceptable condition, clean but with dated materials, may still be with some
evidence of mould issues
Good
Good condition, evidence of repair work
Very Good
Very good condition, any repair work has been professionally completed and no
maintenance is required.
Excellent
Well maintained, in excellent condition
Outstanding
Decoration in as new condition
10
4.10 Bathroom- Towels Quality and Cleanliness
No.
35
Ratings
Points
Unacceptable
Towels are thin, ripped and in poor condition, major stains.
Acceptable
Towels are thin but clean and in acceptable condition.
Good
Greater range of towels of average quality
Very Good
Very good range of towels including bathmat, face towel, bath towel and hand towel
Excellent
Excellent range of towels of thick cotton, 90-100% cotton
Outstanding
Highest, plush range of towels in as new condition, 100% cotton
10
4.11 Bathroom Space and Comfort
105
Unacceptable
Space is too small for comfort.
Acceptable
Space is limited but usable.
Good
Good space, ability to dry yourself in bathroom without touching bathroom walls
Very Good
Very good space, area to place clothes and ample space for personal toiletry
Excellent
Excellent bathroom space, ability for two people to easily move around the
bathroom
Outstanding
Generous and outstanding space, the best available
10
4.12 Bathroom Overall Cleanliness
106
Unacceptable
Heavy dust and/or smear on surfaces, long term grime on inaccessible places, old
soap, hairs in bathroom, waste bin not emptied
No.
Ratings
Acceptable
Surfaces in acceptable condition
Good
Efficient cleaning; surfaces show cleaning practices
Very Good
Very satisfactory cleaning process, fresh smell
12
Excellent
No evidence of dust or smears, enamel gleaming, no sign of mould or mildew;

sealed toilet seat
16
Outstanding
As new look and feel, very clean and shining surfaces, excellent attention to detail
20
4.13 Toiletries Availability
107
36
108
Points
Minimum 1-5
Toilet paper provided
Unacceptable
Soap or toiletries from previous guest are evident.
Acceptable
Soap only provided
Good
Greater range of toiletries including hair shampoo and shower/bath gel
Very Good
Strong range of toiletries of very good quality including body lotion, ear buds, etc
Excellent
Excellent range of branded toiletries (Incl. dental care kit, nail care kit, etc.)
Outstanding
Highest quality toiletries with extensive range
4.14 Bathroom Amenities - Availability

109
Bidet
M M M M M
No.
Ratings
Points
110
Functional hairdryer
111
Magnifying mirror
112
Weighing scales
113
Bath robe / gown
114
Slippers
115
Shoe mitt / horns
4.15 Bathroom Environmental Protection

37
116
Environmental
Dual flush toilet system or similar to conserve water
117
Environmental
Flow regulators on shower/taps to conserve water
118
Environmental
Bulk dispensers or biodegradable packaging used for soaps, shampoos
119
Environmental
Towel and linen policy promotes conservation and gives guest choice regarding
frequency of cleaning
Dimension 5: Food and Beverage

5.1 Food and Beverage Availability of Restaurants
120
Minimum 1-2
Breakfast room available
121
Minimum 3-5
Full service restaurant open 7 days a week (including breakfast)
10
m m m
122
Minimum 4-5
Additional Specialty Restaurant / Fine Dining
10
m m
M M
No.
Ratings
Unacceptable
Non-availability of several food dishes and/or drinks
Acceptable
Fast food / instant coffee/drinks, up to 20% unavailable
Good
Very Good
Excellent
Outstanding
Limited choice of basic dishes / buffet; up to 10% all food dishes and/or drinks on
the menu are available.
A-la-carte menu, fresh fruits & vegetables, selection of wines/beers, only 5% of
menu items not available
Exceptional a-la-carte menu, availability of all food dishes and drinks/wines on the
menu
A-la-carte menu of outstanding variety of special cuisine (fine dining, fresh juices,
extensive wine list)
8
12
16
20
5.3 Food and Beverage Service Quality
124
Unacceptable
Acceptable
125
Points
5.2 Food and Beverage Options available
123
38
No welcoming greeting, limited table clearing, stains on tables/chairs, lack of

attention, wait time greater than 30 minutes
Friendly, but not necessarily professional service, basic knowledge of
foods/beverages on the menu
0
4
Good
Attentive behaviour of waiting staff, quick table clearing service
Very Good
Very good and attentive service, service checks during meal to ensure satisfaction
12
Excellent
Excellent service, efficient food clearing, prompt and polite service during meal
16
Outstanding
Outstanding service, the best available
20
5.4 Restaurant - Decoration & Furniture - Quality
No.
Ratings
Unacceptable
Tables and chairs are insufficient for the number of guests, uncomfortable seating
Acceptable
Good
39
Tables and chairs are mismatched but functional, vinyl seating with minimal
comfort, plastic chairs
Good quality, tables and chairs, brushed metal, glass, laminate materials, limited
design and coordination
Points
0
2
4
Very Good
Very good quality, solid timbers or contemporary cane, coordinated design
Excellent
Excellent quality, high grade fabrics, coordinated design, linen table cloths,
ergonomic design
Outstanding
Luxurious feel, highest quality table and chairs, linen clothes and napkins
10
5.5 Restaurant - Decoration & Furniture Condition
126
Unacceptable
Acceptable
Very old, faded, wobbly stand, damaged, peeling, grubby marks, evidence of
neglect, damaged, marked, scratched
Amateurish application of wallpaper/paint, furniture in average condition with signs
of wear and tear, solid stand of tables and chairs
0
2
Good
Good condition, some repair work evident
Very Good
Very good condition, professional decoration, only minor marks showing on tables
and chairs
Excellent
Excellent condition, no scratches or chips
Outstanding
Meticulous condition, no evidence of wear and tear
10
5.6 Restaurant Crockery, Cutlery, Glassware - Quality
127
Unacceptable
Incomplete table settings
No.
Ratings
Acceptable
Basic crockery and cutlery, fork and spoon only, adequately laid out tables
Good
Good quality cutlery, well laid out table setting
Very Good
Very good table setting, good quality glassware, solid cutlery
Excellent
Excellent range and condition of crockery, high standard of glassware and cutlery
Outstanding
Outstanding table settings, fine china or similar in use, silver cutlery or similar,
crystal glassware or similar outstanding quality
10
5.7 Restaurant Crockery, Cutlery, Glassware - Cleanliness
128
40
Points
Unacceptable
Dirty chipped glassware, stained crockery
Acceptable
Crockery and cutlery are clean and mismatched, water marks may be visible
Good
Good level of cleanliness, no major chips or marks, coordinated cutlery
Very Good
Very good level of cleanliness and polished cutlery
Excellent
Excellent level of cleanliness, glassware is in pristine condition with no smears.
Outstanding
Outstanding in as new condition for all crockery and glassware, polished cutlery
10
5.8 Restaurant Space and Comfort
129
Unacceptable
Very crowded, cramped, uncomfortable, loud noise, unpleasant atmosphere
Acceptable
Comfortable but crowded, difficult access for customers and servers
No.
Ratings
Good
A certain amount of noise and activity, comfortable temperatures, tables too close
for private conversation
Very Good
Very good standard of comfort, private conversations are possible.
12
Excellent
Well thought out table layout, no intrusive noise or smells
16
Outstanding
Outstanding environment and highest levels of comfort, one of the best available
20
130
131
41
Points
5.9 Kitchen - Quality of Appliances

Minimum 1-5
Compliance with Health and Sanitation Code of the Philippines
Unacceptable
Old appliances, untidy but adequate range
Acceptable
Acceptable appliances, may be older but in working condition
Good
Well-designed kitchen and good layout, appliances easily accessible
Very Good
Obvious design features designed to ensure efficiency. Very good standard of

appliances
Excellent
Excellent layout and professionally designed and staffed, excellent work spaces
Outstanding
Outstanding kitchen environment. One of the best available. As new appliances
10
132
M M M M M
5.10 Kitchen - Cleanliness

Unacceptable
Dirty dishes and cooking utensils, poor food handling and food storage processes
Acceptable
Clean, tidy, cold storage procedures are acceptable; basic hygiene standards are
followed.
Good
Well maintained appliances and clean cooking utensils
Very Good
Very good standard of kitchen. Very hygienic, frequent cleaning is evident.
12
No.
Ratings
Points
Excellent
Excellent level of cleanliness, attention to detail in all aspects of cleaning and

hygiene
16
Outstanding
Spotless kitchen environment. As new appliances in appearance and cleanliness
20
Dimension 6: AMENITIES and SERVICES

6.1 Amenities - Guest Services
42
133
Free Internet connection available in public areas for guests
134
Housekeeping turndown service at night
Minimum 1-3
Room Service availability for minimum of 12 hours
Minimum 4-5
Room Service 18-24 hours
135
6.2 Amenities Wellness Services

136
Fitness centre on site with cardio machines and trained staff
Fitness centre has trained staff on duty with 5 or more cardio machines
137
Massage services on site
138
Spa with 3 or more treatment options
139
Spa services must consist of massage, body treatments and water applications.
Spa Services include Traditional Filipino treatments
Swimming pool with clean and well maintained facilities; size appropriate for hotel
Swimming pool with lifeguard on duty
M M M
m m
No.
Ratings
Points
140
Sports equipment available for hire as appropriate to location
141
Jacuzzi
142
Sauna / Steam room
6.3 Amenities General Services
43
143
Gift and souvenir shop
144
145
Tour desk
Hairdressers / salons
146
Business Center (with PC, printer, photo copier, internet connection, etc)
147
First Aid facility with trained staff on site
6.4 Amenities Conference / Function Venue

148
149
150
Conference facilities / function rooms to cater only for small groups (< 20 people)
Conference facilities / function rooms to cater for groups (20-50 people)
12
16
Conference facilities / function rooms to cater for groups (>250 people)
20
Conference equipment projector and screen (sufficient for size of conference

room)
Conference equipment whiteboard / flipchart (sufficient for size of conference
room)
4
4
No.
Ratings
Points
Conference equipment microphones and sound system (sufficient for size of

conference room)
Conference equipment pin boards and moderation kit (sufficient for size of
conference room)
151
152
153
4
4
Conference equipment comfortable and ergonomic conference chairs and tables
(Decoration, furniture, temperature control, lighting and cleanliness included in

public areas)
Dimension 7: BUSINESS PRACTICES

7.1 Business Processes
44
154
Minimum 1-5
Emergency and fire evacuation procedures are followed and in place.
M M M M M
155
Minimum 1-5
Backup generator or emergency power is available, capable of providing full power.
M M M M M
Safety systems and documentation in place to respond to possible natural disasters

and man-made threats
Cleaning schedules in place that show daily, weekly and seasonal cleaning and
checking procedures
156
157
158
5
5
5
Maintenance plans that show plan to address major areas requiring maintenance
159
160
161
Environmental
162
Environmental
Pest control processes in place to identify and eliminate pests such as bed bugs
and cockroaches
Risk assessment audit conducted in the last 5 years that reviews security threats to
the property
Environmental management system in place to reduce waste with waste reduction
targets
Environmental systems in place to reduce water with water reduction targets
5
5
5
5
No.
Ratings
163
Environmental
Environmental systems in place to reduce energy with energy reduction targets
164
Social
Training programme in place for staff (minimum of 3 days per staff member/year)
165
Social
166
Social
167
Environmental
168
45
Recruitment programme ensure local people are employed (minimum 80% from
within the region).
Procurement process ensures local purchasing across all supply areas (minimum
30% from within the region).
Procurement process advocates Green purchasing (minimum 20% of food/
beverages, laundry services, and cosmetics procured from organic suppliers).
Guest complaint handling system (complaints are documented and responded to
within 24 hours)
Points
5
5
5
5
169
Refund policy (if complaints cannot be resolved to guest satisfaction, discounts or

compensation will be applied)
170
Guest feedback and satisfaction monitoring system in place
Hotel meets all current regulations and legislative requirements to operate a Hotel.
(Revised Fire Code, Environmental Code, Air Pollution, Accessibility Law, etc.)
171
Minimum 1-5
7.2 Barrier-free Facilities for Persons with Disabilities (PWD)

172
(Accessible Tourism) For PWD Rooms, 5% of all rooms shall be designated for
PWD, but not less than 2 rooms.
173
Reception areas shall provide low and recessed or split-level counters that can both
accommodate standing persons and those seated on wheelchairs.
174
All interior doors shall have at least a width of 35 inches to accommodate big and
motorized wheelchairs.
M M M M M
No.
175
176
46
177
Ratings
PWD Bed rooms shall have shall have the following: (convert to inches)
Lever type door handles.
Dual height peepholes with the lower one at 39in from the floor.
Light switches at maximum 47in from the floor.
Electrical outlets at a minimum of 18in from the floor.
Bed height at maximum of 20in.
Easy-to-open preferably sliding closet doors.
Dual height hanger racks with the lower rack at 55in from the floor.
PWD Bathrooms shall have the following:
Toilet flooring of non-slippery surface materials even when wet.
Toilet bowls should be positioned where a vertical or climbing bar shall be
positioned on the wall at 12in from the front tip of the toilet bowl to offer support
when users pull or elevate themselves to a standing position.
Grab bars should be placed on both sides at 28-30in from the floor for the
safety and effective utility, the distance between the bars not exceeding 30in
Toilet bowls should be elevated to a range of 18-20in from the floor.
At least one Elevator with PWD-friendly features:
Can accommodate a minimum of two (2) wheelchairs.
The exterior and interior button panels shall not exceed 47in from the floor
The panel buttons shall feature Braille signs or otherwise embossed with
familiar signs for those not educated in Braille.
Speaker system shall also be in place to inform the blind to what floor the
elevator is already at.
Equipped with handrails placed in both sides at 28-30in from the floor.
Points

RESORT
Rule IV.
ACCREDITATION STANDARDS FOR RESORTS
No.
Ratings
Points

1
Minimum 1-5
M M M M M
Minimum 1-5
Resort name clearly visible from the street and during night time
M M M M M

Unacceptable
47
Acceptable
Good
Very Good
Excellent
Outstanding
accommodation environment
A functional building with good quality materials and efficient layout
building
are evident and excellent quality building materials have been used throughout
used in construction
0
2
4
6
8
10

Unacceptable

flaking paint, rotting wood, rust evident
Acceptable
No.
Ratings
Points
Good
Very Good
Very good maintenance of paintwork and exterior panels
Excellent
High standard of external appearance, allowing for the age of the building
Outstanding
10
48
Minimum 1-5
obstructions.
M M M M M
Minimum 1-5
M M M M M
Minimum 1-5
Clearly designated parking / docking area (if applicable), that meets the relevant
provisions of the National Building Code.
M M M M M
Minimum 4 & 5
Valet parking is provided.
m m
1.5
Transport
Unacceptable
No airport or port transfer services available
Acceptable
Guests are provided with property address and expected to get local taxis or busses
to property.
Good
Good transfer services are available, although not clearly signed.
Very Good
Transfer services are reliable and signed at airport, ground transport is in very good
condition.
Excellent
Transfer services are branded to the property and in excellent condition.
No.
Ratings
Outstanding
Transfer services are branded to the property and provide a commensurate level of
luxury.
Points
1.6 Security
49
10
Minimum 1-5
M M M M M
11
Minimum 1-5
M M M M M
12
13
14

Minimum 1-2
Minimum 3-5
1.8 Reception Size
15
Unacceptable
Reception area is small and/or difficult to locate.
Acceptable
Obvious size restrictions, area may be cluttered.
Good
Functional reception for the operation
Very good
Very good size, generous space
Excellent
Excellent reception area, seated check in is an option.
M M
m m m
No.
Ratings
Outstanding
Luxurious check in facility, private check in facility is available and used as

appropriate.
16
50
Points
1.9 Reception - Seating Area

Unacceptable
No seating available or seating options in poor condition with lack of privacy
Acceptable
No seating area available but limited privacy means it is difficult to have private
conversations.
Good
Seating available close by for a small group of not less than 4 guests
Very Good
Comfortable seating area close by for not less than 6 guests
Excellent
Seating area with excellent quality seating appropriate for the size of the resort
Outstanding
Outstanding seating options are available for different sized groups to enable
comfort whilst waiting near reception.
17

Unacceptable
Acceptable
Good

guest)
Basic registration process in place, with prompt service (not more than 8 minutes
per guest)
0
2
4
Very good
Excellent

the guest who may only need to review and confirm details (not more than 4
minutes per guest)
Outstanding
Pre registration information part completed and no wait time for registration process
10
No.
Ratings
18
Points

Minimum 1-5
19
size of resort
M M M M M
1.12 Porter Services

Minimum 3-5
20
51
Porter services are available

Unacceptable
Acceptable
Good
Very good
Excellent
Staff are very well groomed and take pride in their appearance.
Outstanding
10
21
Unacceptable
Acceptable
m m m
No.
Ratings
Good
Very good
Excellent
Outstanding
8
10
22
Unacceptable
Acceptable
52

offered on arrival.
Points
Good
Very good

guest)
Basic check-out process in place, with prompt service (not more than 8 minutes
per guest)
0
1
2
3
Excellent
Outstanding

23
24
25
credit cards.
M M M M M
No.
Ratings
Points

26
53

Unacceptable
Acceptable
Good
Very Good
Coordinated design, a professional standard is achieved
Excellent
Outstanding
10
27
Unacceptable
Acceptable
Good
28
neglect
are needed.
0
2
4
Very Good
Excellent
Outstanding
10
2.3 Public Areas - Furniture Quality
No.
Ratings
Unacceptable
Uncomfortable furniture that is made of poor materials, or no furniture used
Acceptable
Mismatched furniture that is not particularly comfortable
Good
Very Good
54
May be older furniture or newer lower quality coordinated furniture, durable

materials are used.
Very good quality furniture, high levels of comfort, easy and attractive seating
arrangements
Points
2
3
Excellent
Excellent furniture quality, great degree of comfort, attractive and highly-coordinated
Outstanding
Highest quality furniture in outstanding condition; or antique furniture of highest

quality
2.4 Public Areas - Furniture Condition
29
Unacceptable
Scratched and badly damaged furniture, loose arms and legs, stained, dirty
upholstery or no furniture used
Acceptable
Occasional marks, in need of minor repair, acceptable condition
Good
Very Good
Good level of condition throughout most of the public areas. Some public spaces
may not display a range of furniture.
Very good condition of furniture, with only some minor signs of wear and tear
throughout the public areas
2
3
Excellent
Excellent furniture condition throughout the resort
Outstanding
Furniture in outstanding as new condition, conveniently located throughout the

resort
30

Unacceptable
No.
Ratings
Acceptable
Good
Good quality fixtures, standard design, limited space.
Very Good
Excellent
Excellent quality of fittings, basin and bowl decoration is to a high standard
Outstanding
31
55

Unacceptable
Acceptable
Good
Very Good
periods
Excellent
Minor scratches are barely visible, always clean and tidy and in excellent condition.
Outstanding
32

Minimum 1-5
33
Points
All public areas are ventilated or have temperature control initiatives and maintain a
temperature between 20-30 degrees year round; except in areas where elevation is
2000 ft. above sea level.
M M M M M
No.
Ratings
Unacceptable
spaces
Acceptable
Good
Very Good
Excellent
Outstanding
56
34
light switches
Points
3
4
5

Unacceptable
Acceptable
Good
done.
Very Good
Excellent
appropriate
Outstanding

35
Environmental
No.
Ratings
36
Environmental
37
Environmental
Environmental
Low energy-saving bulbs used in over 75% of public areas
38
2.11 Public Areas - Cleanliness

Unacceptable
Acceptable
Good
57
Points
Very Good
Excellent
Outstanding
39
0
2
4
6
8
10
2.12 Gardens - Condition

Unacceptable
Cluttered and untidy, no evidence of maintenance requires considerable attention.
Acceptable
Grounds are kept tidy, evidence of ground maintenance in the last 30 days.
Good
Grounds are well maintained, and evidence of maintenance in last 7 days.
Very Good
Grounds are in very good condition, and where appropriate seasonal plantings are
evident. Grounds are well laid out and provide a sense of space and relaxation
No.
Ratings
Excellent
Outstanding
40
58
Grounds are in excellent condition, evidence of maintenance in the last 2 days;

attention to detail shows walkways are well maintained.
Grounds are in pristine condition with detailed landscaping and design features.
Evidence of daily maintenance and care.
Points
8
10
2.13 Garden Furniture - Quality

Unacceptable
Lack of garden furniture, or of very poor quality (cheap plastic) and in awkward
places
Acceptable
Basic furniture is used that is fit for purpose, maybe plastic or low quality wood.
Good
Good quality furniture is used throughout and placed appropriately
Very Good
Very good quality furniture used throughout the garden, e.g. woven furniture with
comfortable cushions or mattresses
Excellent
Excellent quality furniture that suits surroundings and fits with overall theme
Outstanding
Designer quality furniture, outstanding variety and comfort, creating unique spaces
for relaxation
41
2.14 Garden Furniture - Condition

Unacceptable
Broken garden furniture or in otherwise poor condition
Acceptable
Functional furniture in acceptable condition; some furniture may be old, wobbly,

stained or discoloured
Good
Good, but used condition, some repairs are evident, solid stand.
Very Good
Very good condition, professional repairs
Excellent
Excellent condition, no stains and discolouration
No.
Ratings
Outstanding
Garden furniture in outstanding as new condition
42
59
43
Points
2.15 Garden Plants and Watering

Environmental
No thought given to the operational watering requirements of plants and water,

recycling is not part of the operational planning.
Environmental
Minor use of local plants
Environmental
Extensive use of local plants
Environmental
Plants watered in morning/evening to conserve water
Environmental
Limited use of rain water or grey water for watering plants
Environmental
Extensive use of rainwater and grey water for watering
No.
Ratings
Points
44
3.1 Room Size

Minimum 1
Minimum 2
Minimum 3
12
Minimum 4
16
Minimum 5
20
M
m
m
m
m
3.2 Suites Availability

60
(Note: Suites shall have a Masters bedroom, pantry, separate living room and ensuite bathroom with enclosed shower and telephone ext. in bathroom)
45
Minimum 4
Minimum 5
M M M M M
46

Minimum 1-5
47

Unacceptable
small, may be less than 2.4 metres
Acceptable
No.
Ratings
Good
Very Good
Excellent
Outstanding
around, easy access to all facilities
Points
4
6
8
10
48
Unacceptable
Acceptable
61
Good
Very Good
Excellent
Outstanding

sound proofing.
Very good sound proofing materials are used; heavy curtains and floor coverings
reduce noise.
0
2
4
6
8
10
49
Unacceptable
Significant external noise and noise from other rooms that makes sleeping or
peaceful enjoyment difficult
Acceptable
Noise from outside is variable, noise from neighbouring rooms is audible.
Good
No.
Ratings
Very Good
Excellent
Outstanding
10
3.7 Bedroom Bed Mattress - Quality
50
Unacceptable
Acceptable
62
Points
inches
than 4 inches
0
2
Good
Very Good
Excellent
Outstanding
Coil spring or equivalent, separate mattress top, Mattress protectors (bed pad) and
pillow protectors / slips
Latex or pocket spring, deep comfort, separate mattress top; Mattress protectors
(bed pad) and pillow protectors / slips
8
10
3.8 Bedroom Bed Mattress - Condition
51
Unacceptable

lumpy
Acceptable
Good
Very Good
Very good condition, no stains or tears, evidence of good maintenance
No.
Ratings
Excellent
Outstanding
10
52
63
Points
3.9 Bedroom - Bedding & Linen - Quality

Unacceptable
Acceptable
Good
Very Good
count
Excellent
Outstanding
similar.
10
53

Unacceptable
Acceptable
Sheets with no tears or rips, in a clean condition
Good
Very Good
Excellent
No.
Ratings
Outstanding
10
54
64
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
3.12 Bedroom Lighting - Quality
55
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
bedside lamps
bedside lamps
6
8
10
No.
Ratings
56
Points
3.13 Bedroom - Lighting - Condition

Unacceptable
Lights not working, bulbs need replacing.
Acceptable
Good
Very Good
Excellent
Outstanding
65
into the wall may be required.
4
6
8
10
57
Environmental
Environmental
58
3.15 Bedroom Curtains - Quality

Unacceptable
Acceptable
Good
Very Good
No.
Ratings
Excellent
Outstanding
10
59
66
Points
3.16 Bedroom Curtains - Condition

Unacceptable
Acceptable
Curtains/shades just cover windows; a number of minor stains/marks are evident.
Good
Very Good
Curtains/shades in very good condition
Excellent
Outstanding
10
60

Unacceptable
Acceptable
Good
Very Good
Excellent
No.
Ratings
Outstanding

61
67
Points
10

Unacceptable
Acceptable
Some stains and discoloration is acceptable, chipped tiles
Good
fixed
Very Good
Excellent
Floor covering in excellent condition, no stains are visible
Outstanding
10
62

Unacceptable
Acceptable
Window-based cooling system; fan available for additional cooling, acceptable air
circulation
Good
Very Good
Excellent
Outstanding
Room pre cooled for arrival or very fast cooling system available, Highest quality
10
No.
Ratings
Points
M
63
68
Unacceptable
Acceptable
Good
Very Good
control.
Excellent
Outstanding
lower), in as new condition
10
64
Unacceptable
Acceptable
Good
65
No chair, no bedside table or made of material that is not suitable for this purpose
One chair, one bedside table, aged materials, medium density fiber board materials,
no coordination, repairs evident
veneers, glass tops may be used.
0
2
4
Very Good
Excellent
Outstanding
10
3.22 Bedroom - Furniture Condition
No.
Ratings
Points
Unacceptable
Acceptable
Acceptable condition, some significant scratches and repairs are evident.
Good
Very Good
Excellent
Outstanding
In as new condition
10
69
66
68
69
Medium mirror at least 31 in by 16 in
Small mirror at least 24 in by 12 in
67
70
Environmental
No.
Ratings
Points
Spacious wardrobe (59in minimum width)
Standard size wardrobe (47in minimum width)
Adequate size wardrobe (35in minimum width)
Small size wardrobe (24in minimum width)
73
74
bolted
71
72
70
75
No.
Ratings
76
Points
77
Minimum 1-5
M M M M M
78
Minimum 3-5
m m m
79
Minimum 3-5
m m m
m m m m
m m m
m m
80
71
81
Minimum 2-5
Minimum 3-5
Minimum 4-5
82
83
restaurant menu
tourists
No.
72
Ratings
Points
84
85
86
87
88
89
+3
90
91
Iron and board in room or available
92
No.
Ratings
Points
3.24 Bedroom - Cleanliness

93
Minimum 1-5
M M M M M
94
Minimum 1-5
Waste bin provided and emptied daily
M M M M M
Unacceptable
Heavy dust on surfaces, paper and other dirt are not picked up, unpleasant smells.
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
95
96
73
No.
Rating
Points
97
Minimum 1-5
M M M M M
98
Minimum 1-5
M M M M M
99
74
4.2 Bathroom - Shower/Bath - Quality

Unacceptable
Acceptable
Lightweight shower curtain, not well-coordinated tap ware
Good
Very Good
Excellent
Outstanding
6
8
10
100
Unacceptable
Acceptable
Good
Very Good
No evidence of moulds, good overall condition, minor chips or repairs may be still
needed, bath floor is even and well maintained.
further attention.
0
2
4
6
No.
Ratings
Excellent
Outstanding
As new condition
10
4.4 Bathroom Basin - Quality
101
Unacceptable
Acceptable
Aging fixtures, rough amateurish grouting no additional bench space
Good
Very Good
75
Points
toiletry
toiletry
4
6
Excellent
Excellent quality, generous space for all personal toiletry, quality brand tap ware
Outstanding
Outstanding quality, often double basin, designer tap ware, ample space.
10
102
Unacceptable
Basin chipped or damaged, tap does not provide a consistent flow of water.
Acceptable
Good
Very Good
Excellent
Excellent quality. No marks or chips
No.
Ratings
Outstanding
103
76
Points
10
4.6 Bathroom - Toilet - Quality

Unacceptable
Cheap plastic toilet seat and/or cover that doesnt fit
Acceptable
Good
Very Good
Excellent
Outstanding
10
104
Unacceptable
properly.
Acceptable
Good
Very Good
Excellent
Outstanding
As new condition
10
No.
Ratings
Unacceptable
Acceptable
Adequate materials, panelling with gaps evident. Small space
Good
Very Good
Excellent
Outstanding

quality.
10
106
107
Points
105
77
Unacceptable
Acceptable
Acceptable condition, clean but with dated materials, may still be some evidence of
mould issues
Good
Very Good
Excellent
Well maintained, in excellent condition
Outstanding
10
No.
78
Ratings
Points
Unacceptable
Towels are thin, ripped and in poor condition, major stains.
Acceptable
Towels are thin but clean and in acceptable condition.
Good
Very Good
Excellent
Excellent range of d towels of thick cotton, 90-100% cotton
Outstanding
10
108
Unacceptable
Acceptable
Good
Very Good
Excellent
bathroom
Outstanding
10
109
Unacceptable
No.
Ratings
Points
Acceptable
Good
Very Good
12
Excellent
No evidence of dust or smears, enamel gleaming, no sign of mould or mildew.

sealed toilet seat
16
Outstanding
20
4.13 Toiletries - Availability

79
110
Minimum 1-5
111
Unacceptable
Acceptable
Soap only provided
Good
Very Good
Excellent
Excellent range of branded toiletries (incl. dental care kit, nail care kit)
Outstanding

112
Bidet
M M M M M
No.
Ratings
Points
113
114
Magnifying mirror
115
Weighing scales.
116
Bath robe / gown
117
Slippers
118
Shoe mitt / horns
80
119
Environmental
120
Environmental
121
Environmental
122
Environmental
frequency of cleaning.
No.
Rating
Points
Dimension 5: Food and Beverage

5.1 Food and Beverage Availability of Restaurants
123
Minimum 1-2
Breakfast room available
124
Minimum 3-5
Full service restaurant open 7 days a week (including breakfast)
10
m m m
125
Minimum 4-5
Additional Specialty Restaurant / Fine Dining
10
m m
5.2 Food and Beverage Options available
126
81
Unacceptable
Non-availability of several food dishes and/or drinks
Acceptable
Fast food / instant coffee/drinks, up to 20% unavailable
Good
Very Good
Excellent
Outstanding
Limited choice of basic dishes / buffet, up to 10% all food dishes and/or drinks on
the menu are available.
A-la-carte menu, fresh fruits & vegetables, selection of wines/beers, only 5% of
menu items not available
Exceptional a-la-carte menu, availability of all food dishes and drinks/wines on the
menu
A-la-carte menu of outstanding variety of special cuisine (fine dining, fresh juices,
extensive wine list)
8
12
16
20
5.3 Food and Beverage Service Quality
127
Unacceptable
Acceptable
Good
No welcoming greeting, limited table clearing, stains on tables/chairs, lack of

attention, wait time greater than 30 minutes
Friendly, but not necessarily professional service, basic knowledge of
foods/beverages on the menu
Attentive behaviour of waiting staff, quick table clearing service
0
4
8
M M
No.
Ratings
Very Good
Very good and attentive service, service checks during meal to ensure satisfaction
12
Excellent
Excellent service, efficient food clearing, prompt and polite service during meal
16
Outstanding
Outstanding service, the best available
20
128
5.4 Restaurant - Decoration & Furniture - Quality

Unacceptable
Acceptable
Good
82
Points
Tables and chairs are insufficient for the number of guests, uncomfortable seating.
Tables and chairs are mismatched but functional, vinyl seating with minimal
comfort, plastic chairs.
Good quality, tables and chairs, brushed metal, glass, laminate materials, limited
design and coordination
0
2
4
Very Good
Very good quality, solid timbers or contemporary cane, coordinated design
Excellent
Excellent quality, high grade fabrics, coordinated design, linen table cloths,
ergonomic design
Outstanding
Luxurious feel, highest quality table and chairs, linen clothes and napkins
10
129
5.5 Restaurant - Decoration & Furniture - Condition

Unacceptable
Acceptable
Very old, faded, wobbly stand, damaged, peeling, grubby marks, evidence of
neglect, damaged, marked, scratched
Amateurish application of wallpaper/paint, furniture in average condition with signs
of wear and tear, solid stand of tables and chairs
0
2
Good
Good condition, some repair work evident
Very Good
Very good condition, professional decoration, only minor marks showing on tables
and chairs
No.
Ratings
Excellent
Excellent condition, no scratches or chips
Outstanding
Meticulous condition, no evidence of wear and tear
10
5.6 Restaurant Crockery, Cutlery, Glassware - Quality
130
83
Points
Unacceptable
Incomplete table settings
Acceptable
Basic crockery and cutlery, fork and spoon only, adequately laid out tables
Good
Good quality cutlery, well laid out table setting
Very Good
Very good table setting, good quality glassware, solid cutler
Excellent
Excellent range and condition of crockery, high standard of glassware and cutlery
Outstanding
Outstanding table settings, fine china or similar in use, silver cutlery or similar,
crystal glassware or similar outstanding quality
10
5.7 Restaurant Crockery, Cutlery, Glassware - Cleanliness
131
Unacceptable
Dirty chipped glassware, stained crockery
Acceptable
Crockery and cutlery are clean and mismatched, water marks may be visible.
Good
Good level of cleanliness, no major chips or marks, coordinated cutlery
Very Good
Excellent
No.
Ratings
Outstanding
Outstanding in as new condition for all crockery and glassware. Polished cutlery.
10
5.8 Restaurant Space and Comfort
132
84
Points
Unacceptable
Very crowded, cramped, uncomfortable, loud noise, unpleasant atmosphere
Acceptable
Comfortable but crowded, difficult access for customers and servers
Good
A certain amount of noise and activity, comfortable temperatures, tables too close
for private conversation
Very Good
Very good standard of comfort, private conversations are possible.
12
Excellent
Well thought out table layout, no intrusive noise or smells
16
Outstanding
Outstanding environment and highest levels of comfort, one of the best available
20
5.9 Kitchen - Quality of Appliances

133
Minimum 1-5
Compliance with Health and Sanitation code of the Philippines
134
Unacceptable
Old appliances, untidy, but adequate range
Acceptable
Acceptable appliances, may be older but in working condition
Good
Well-designed kitchen and good layout. Appliances easily accessible
Very Good
Obvious design features designed to ensure efficiency. Very good standard of

appliances
Excellent
Excellent layout and professionally designed and staffed. Excellent work spaces
M M M M M
No.
Ratings
Outstanding
135
85
Points
10

Unacceptable
Dirty dishes and cooking utensils, poor food handling and food storage processes
Acceptable
Clean, tidy, cold storage procedures are acceptable, basic hygiene standards are
followed.
Good
Well maintained appliances and clean cooking utensils
Very Good
Very good standard of kitchen. Very hygienic, frequent cleaning is evident.
12
Excellent

hygiene
16
Outstanding
Spotless kitchen environment. As new appliances in appearance and cleanliness
20
No.
Rating
Points

136
Free Internet connection available in public areas for guests
137
Housekeeping turndown service at night
Minimum 1-3
Room Service availability for minimum of 12 hours
Minimum 4-5
Room Service 18-24 hours
138

86
139
Fitness centre has trained staff on duty with 5 or more cardio machines.
140
141
Spa Services include Traditional Filipino treatments.
Swimming pool with clean and well maintained facilities; size appropriate for resort
143
Sports and/or fitness equipment available for hire as appropriate to location
144
Jacuzzi
145
Sauna / Steam room
142
M M M
m m
No.
Ratings
Points

146
147
Tour desk
148
149
Business Center (with PC, printer, photo copier, internet connection, etc)
150
6.4 Amenities Recreation & Sports

87
151
Function room (open air, outdoor)
152
Function room (indoor, air-conditioned)
153
Sight-seeing activities, land-based tours,, excursions to natural / cultural attractions

(museums, monuments), boat trips, island hopping, etc
154
Land-based sports (basket ball, volley ball, tennis, badminton, table tennis, etc)
155
Water-based sports (kayaking, sailing, waterski, jet ski, snorkelling, diving, etc)
156
Nature-based sports (hiking, biking, fishing, bird-watching, nature trails, etc)
157
Recreational activities for families and children (games, library, playground, etc)
158
Entertainment (beach bar, grill barbeque, live music, karaoke bar, discotheque, etc)
No.
Rating
Points

159
Minimum 1-5
M M M M M
160
Minimum 1-5
M M M M M

checking procedures
161
162
163
88
164
165
and cockroaches
the property.
targets
5
5
5
5
5
166
Environmental
167
Environmental
Environmental systems in place to reduce water with water reduction targets
168
Environmental
Environmental systems in place to reduce energy with energy reduction targets
169
Social
Training programme in place for staff (minimum of 3 days per staff member/year)
170
Social
171
Social
172
Environmental
within the region).
5
5
5
No.
Ratings
Points
173

within 24 hours)
174

175
Resort meets all current regulations and legislative requirements to operate a

Resort. (Air pollution, Sanitary Code, Revised Fire Code, Accessibility Law, etc)
176
Minimum 1-5
89
177
(Accessible Tourism) For PWD Rooms, 5% of all rooms shall be designated for
PWD, but not less than 2 rooms.
178
179
All interior doors shall have at least a width of ninety (90) centimetres to
accommodate big and motorized wheelchairs.
PWD Bed rooms shall have shall have the following:

Lever type door handles
Dual height peepholes with the lower one at 39in from the floor
Light switches at maximum 47in from the floor
Electrical outlets at a minimum of 18in from the floor
Bed height at maximum of 20in
Easy-to-open preferably sliding closet doors
Dual height hanger racks with the lower rack at 55in from the floor
180
M M M M M
No.
181
182
90
Ratings

Toilet flooring of non-slippery surface materials even when wet
Can accommodate a minimum of two (2) wheelchairs
Equipped with handrails placed in both sides at 28-30in from the floor
Points

APARTMENT HOTEL
Rule V.
ACCREDITATION STANDARDS FOR APARTMENT HOTELS
No.
Ratings
Points

1
Minimum 1-5
M M M M M
Minimum 1-5
Apartment Hotel name clearly visible from the street
M M M M M
Minimum 1-5
Apartment Hotel name is visible at night.
M M M M M
4
91

Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
accommodation environment
A functional building with good quality materials and efficient layout
building
are evident and excellent quality building materials have been used throughout
used in construction
0
2
4
6
8
10

Unacceptable

flaking paint, rotting wood, rust evident
Acceptable
No.
Ratings
Points
Good
Very Good
Very good maintenance of paintwork and exterior panels
Excellent
High standard of external appearance, allowing for the age of the building
Outstanding
10
92
Minimum 1-5
obstructions.
M M M M M
Minimum 1-5
M M M M M
Minimum 1-5
Clearly designated parking area that meets the relevant provisions of the National
Building Code
M M M M M
Parking area has security to prevent unauthorised vehicle entry.
10
Parking area is close to units to ensure easy transfer of luggage.
1.5 Security
11
Minimum 1-5
M M M M M
12
Minimum 1-5
M M M M M
13
14
15
No.
Ratings
Minimum 1-2
Minimum 3-5
16
Points
M M
m m m

Unacceptable
Acceptable
Good

guest)
Basic registration process in place, with prompt service. (not more than 8 minutes
per guest)
0
2
4
Very good
Excellent

the guest who may only need to review and confirm details. (not more than 4
minutes per guest)
Outstanding
Pre registration information completed and no wait time for registration process
10
93
17

Minimum 1-5
18
size of apartment hotel.

Unacceptable
Acceptable
Good
M M M M M
No.
Ratings
Very good
Excellent
Staff are very well groomed and take pride in their appearance
Outstanding
19
94
Points
Unacceptable
Acceptable
Good
Very good
Excellent
Outstanding

offered on arrival.
4
5
20
Unacceptable
Acceptable
Good
Very good
Excellent

guest)
Basic check-out process in place, with prompt service. (not more than 8 minutes
per guest)
0
1
2
3
4
No.
Ratings
Outstanding
Points

21
95
22
23
credit cards.
M M M M M
No.
Ratings
Points

24
96

Unacceptable
Acceptable
Good
Very Good
Coordinated design, a professional standard is achieved.
Excellent
Outstanding
10
25
Unacceptable
Acceptable
Good
neglect
are needed.
0
2
4
Very Good
Excellent
Outstanding
10
26

Unacceptable
No.
Ratings
Acceptable
Good
Good quality fixtures, standard design, limited space
Very Good
Excellent
Excellent quality of fittings, basin and bowl decoration is to a high standard.
Outstanding
27
97
Points

Unacceptable
Acceptable
Good
Very Good
periods
Excellent
Minor scratches are barely visible, always clean and tidy and in excellent condition.
Outstanding
28

Minimum 1-5
29
All public areas are air-conditioned or have temperature control initiatives and
maintain a temperature between 20-25 degrees year round; except in areas where
elevation is 2000 ft. above sea level.
2.6 Public Areas - Temperature Control - Quality

Unacceptable
No general ambient temperature, poor air quality, bad smells
M M M M M
No.
Ratings
Acceptable
Minimum level of comfort achieved. Some areas are hotter and colder than others.
Good
A good level of comfort is evident throughout the public spaces.
Very Good
Excellent
Outstanding
3
4
5
2.7 Public Areas - Temperature Control Condition and Maintenance
30
98
Thermostatically controlled system that maintains a very good level of comfort in

most areas
Excellent levels of comfort throughout property. Consistent air flow with no hot
areas or draughty places
Outstanding levels of comfort throughout. Thermostatically controlled in all public
areas
Points
Unacceptable
Unresponsive system, no maintenance plan or consistency of temperature is

achieved. Operating noise levels make conversations difficult.
Acceptable
Aging and dated air-conditioning units, operated at selected times.
Good
A mixture of systems may be used; all units in good working order, although may
be older and used occasionally.
Very Good
Units may be older but well maintained with very good maintenance
Excellent
Excellent levels of maintenance, would expect most units to be less than 5 years old
and of excellent condition
Outstanding
All units in excellent condition, no leaks, no rust, quiet operation in as new condition
31
Unacceptable
spaces
Acceptable
Good
No.
Ratings
Very Good
Excellent
Outstanding
32
99
light switches
Points
3
4
5

Unacceptable
Acceptable
Good
done.
Very Good
Excellent
appropriate
Outstanding

33
Environmental
34
Environmental
35
Environmental
Environmental
Low energy-saving bulbs used in over 75% of public areas.
36
2.11 Public Areas Cleanliness
No.
Ratings
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
100
Points
0
2
4
6
8
10
No.
Ratings
Points
37
101
3.1 Room Size

Minimum 1
Size including bathroom 20 sq m
Minimum 2
Minimum 3
12
Minimum 4
16
Minimum 5
20
M
m
m
m
m
3.2 Three-Bedroom Unit Availability

The Three-Bedroom unit shall have a minimum size/area of at least 150
sqm.
38
Minimum 4
2% of the total number of units are Three-bedroom units.
Minimum 5
5% of the total number of units are Three-bedroom units.
M M M M M
39

Minimum 1-5
40

Unacceptable
small, may be less than 2.4 metres.
Acceptable
Good
No.
Ratings
Very Good
Excellent
Outstanding
around, easy access to all facilities.
Points
6
8
10
41
Unacceptable
Acceptable
Good
102
Very Good
Excellent
Outstanding

sound proofing.
Very good sound proofing materials are used, Heavy curtains and floor coverings
reduce noise.
reduce external noises.
Outstanding sound proofing design to ensure quiet enjoyment of space.
0
2
4
6
8
10
42
Unacceptable
Significant external noise and noise from other rooms makes sleeping or peaceful
enjoyment difficult.
Acceptable
Noise from outside is variable, noise from neighbouring rooms is audible.
Good
Very Good
Excellent
No.
Ratings
Outstanding
Unacceptable
Acceptable
inches.
than 4 inches
0
2
Good
Very Good
Excellent
Outstanding
Coil spring or equivalent, separate mattress top, Mattress protectors (bed pad) and
pillow protectors / slips.
Latex or pocket spring, deep comfort, separate mattress top; Mattress protectors
(bed pad) and pillow protectors / slips
8
10
3.8 Bedroom Bed Mattress - Condition
44
45
10
3.7 Bedroom Bed Mattress - Quality
43
103
Points
Unacceptable

lumpy
Acceptable
Good
Very Good
Very good condition, no stains or tears, evidence of good maintenance.
Excellent
Outstanding
10
3.9 Bedroom - Bedding & Linen - Quality
No.
Ratings
Unacceptable
Acceptable
Good
Very Good
count.
Excellent
Outstanding
similar.
10
46
104
Points

Unacceptable
Acceptable
Sheets with no tears or rips, in a clean
Good
Very Good
Excellent
Outstanding
10
47
Unacceptable
Acceptable
No.
Ratings
Points
Good
Very Good
Excellent
Outstanding
10
3.12 Bedroom Lighting - Quality
48
Unacceptable
Acceptable
Good
105
Very Good
Excellent
Outstanding
49
bedside lamps
bedside lamps
6
8
10
3.13 Bedroom - Lighting - Condition

Unacceptable
Lights not working, bulbs need replacing.
Acceptable
Good
Very Good
into the wall may be required.
4
6
No.
Ratings
Excellent
Outstanding
10
50
Environmental
Environmental
51
106
Points
3.15 Bedroom Curtains - Quality

Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
10
52
3.16 Bedroom Curtains - Condition

Unacceptable
Acceptable
Curtains/shades just cover windows, a number of minor stains/marks are evident.
Good
No.
Ratings
Very Good
Curtains/shades, in very good condition
Excellent
Outstanding
10
53
107
Points

Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding

10
54

Unacceptable
Acceptable
Some stains and discoloration is acceptable, chipped tiles
Good
fixed
Very Good
Excellent
Floor covering in excellent condition, no stains are visible.
No.
Ratings
Outstanding
55
108
Points
10

Unacceptable
Acceptable
Windowbased cooling system; fan available for additional cooling, acceptable air
circulation
Good
Very Good
Excellent
Outstanding
Room pre cooled for arrival or very fast cooling system available, highest quality
10
Unacceptable
Acceptable
Good
Very Good
control
Excellent
Outstanding
10
56
No.
Ratings
Points
57
Unacceptable
Acceptable
Good
109
No chair, no bedside table or made of material that is not suitable for this purpose
One chair, one bedside table, aged materials, MDF(Medium Density Fiberboard)
materials, no coordination, repairs evident
veneers, glass tops may be used.
0
2
4
Very Good
Excellent
Outstanding
10
58
3.22 Bedroom - Furniture - Condition

Unacceptable
Cracked, broken furniture poorly repaired
Acceptable
Good
Very Good
Excellent
Outstanding
In as new condition
10

59
60
Environmental
No.
Ratings
Points
61
62
Medium mirror at least 31 in by 16 in
Small mirror at least 24 in by 12 in
63
64
Spacious wardrobe (59in minimum width)
Standard size wardrobe (47in minimum width)
Adequate size wardrobe (35in minimum width)
Small size wardrobe (24in minimum width)
110
65
66
No.
Ratings
67
68
111
69
Points
bolted
70
Minimum 1-5
M M M M M
71
Minimum 3-5
m m m
72
Minimum 3-5
m m m
m m m m
m m m
m m
73
74
Minimum 2-5
Minimum 3-5
Minimum 4-5
75
restaurant menu
tourists
No.
Points
77
78
79
80
81
82
76
112
Ratings
+3
83
84
No.
Ratings
85
Points
Iron and board in room or available
3.24 Bedroom Cleanliness

86
Minimum 1-5
M M M M M
87
Minimum 1-5
Waste bin provided and emptied daily
M M M M M
Unacceptable
Heavy dust on surfaces, paper and other dirt are not picked up, unpleasant smells
Acceptable
Good
Very Good
12
Excellent
16
Outstanding
20
88
89
113
No.
Rating
Points
90
Minimum 1-5
M M M M M
91
Minimum 1-5
M M M M M
4.2 Bathroom - Shower/Bath Quality
92
114
Unacceptable
Acceptable
Lightweight shower curtain, not well coordinated tap ware
Good
Very Good
Excellent
Outstanding
6
8
10
93
Unacceptable
Acceptable
Good
Very Good
Excellent
No evidence of moulds, good overall condition, minor chips or repairs may be still
needed, bath floor is even and well maintained.
further attention.
0
2
4
6
8
No.
Ratings
Outstanding
As new condition
Unacceptable
Acceptable
Aging fixtures, rough amateurish grouting no additional bench space
Good
Very Good
toiletry
toiletry
4
6
Excellent
Excellent quality, generous space for all personal toiletry, quality brand tap ware
Outstanding
Outstanding quality, often double basin, designer tap ware, ample space
10
95
96
10
4.4 Bathroom Basin Quality
94
115
Points
Unacceptable
Basin chipped or damaged, tap does not provide a consistent flow of water.
Acceptable
Good
Very Good
Excellent
Excellent quality. no marks or chips
Outstanding
10
4.6 Bathroom - Toilet Quality
No.
Ratings
Unacceptable
Cheap plastic toilet seat and/or cover that doesnt fit
Acceptable
Good
Very Good
Excellent
Outstanding
10
97
116
Points
Unacceptable
properly.
Acceptable
Good
Very Good
Excellent
Outstanding
As new condition
10
98
Unacceptable
Acceptable
Adequate materials, panelling with gaps evident. Small space
No.
Ratings
Good
Very Good
Excellent
Outstanding

quality.
10
99
117
Points
Unacceptable
Acceptable
Acceptable condition, clean but with dated materials, may still be some evidence of
mould issues
Good
Very Good
Excellent
Well maintained in excellent condition
Outstanding
10
100
Unacceptable
Towels are thin, ripped and in poor condition, major stains
Acceptable
Towels are thin but clean and in acceptable condition
Good
Very Good
No.
Ratings
Excellent
Excellent range of towels of thick cotton, 90-100% cotton
Outstanding
10
101
118
Points
Unacceptable
Acceptable
Good
Very Good
Excellent
bathroom
Outstanding
10
102
Unacceptable
Acceptable
Good
Very Good
12
Excellent
No evidence of dust or smears, enamel gleaming, no sign of mould or mildew.

sealed toilet seat
16
Outstanding
20
No.
Ratings
Points
4.13 Toiletries - Availability

103
Minimum 1-5
104
Unacceptable
Acceptable
Soap only provided
Good
Very Good
Excellent
Excellent range of branded toiletries (incl. dental care kit, nail care kit)
Outstanding
119

105
Bidet
106
107
Magnifying mirror
108
Weighing scales
109
Bath robe / gown
110
Slippers
111
Shoe mitt / horns
M M M M M
No.
Ratings
Points
120
112
Environmental
113
Environmental
114
Environmental
115
Environmental
frequency of cleaning.
No.
Rating
Points
Dimension 5: LOUNGE / SITTING AREA

116
5.1 Lounge - Space & Comfort

Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
121
small
Lounge may be shared with dining room and have cluttered feel, but there is
sufficient space to move around. Ceiling height is at least 2.4 meters.
Good amount of space to move freely, there may be some restrictions and chairs
may serve dual purposes.
Lounge area is well planned for ease of movement, no major obstacles to move
around, no intrusive noise, easy access to all facilities
Excellent space to allow comfortable relaxation and generous space to ensure
added comfort
0
2
4
6
8
10
5.2 Lounge Sound Proofing
117
Unacceptable
Acceptable
Good
Very Good
Excellent
Outstanding
No attempt to provide any sound proofing.

sound proofing.
Very good sound proofing materials are used. Heavy curtains and floor coverings
reduce noise.
0
2
4
6
8
10
5.3 Lounge Noise Levels
118
Unacceptable
Significant external noise and noise from other units that makes sleeping difficult
No.
Ratings
Acceptable
Noise from outside is variable; noise from neighbouring units is audible.
Good
External noise from other units and from outside is heard but is not significant.
Very Good
No intrusive noises from other units, occasional loud noises are still audible from
time to time. Noise should not be more than 70 decibels.
Excellent
Outstanding
10
119
122
Points
5.4 Lounge - Lighting - Quality

Unacceptable
Acceptable
Light switch by main door only; acceptable illumination of lounge
Good
Very Good
Excellent
Outstanding
120
Room has very good lighting, multiple switches and very good quality fittings, free
standing lamps
Designer lamps and excellent levels of lighting to create different moods,
directional lighting
6
8
10
5.5 Lounge - Lighting - Condition

Unacceptable
Lights not working, bulbs need replacing
Acceptable
Acceptable condition of lamps
Good
Good quality fittings, no burnt shades, aging lamps but effective. Minor maintenance
workaround fittings may be required.
No.
Ratings
Very Good
Excellent
Outstanding

Fittings throughout the lounge in as new condition
Points
6
8
10
5.6 Lounge - Lighting Environmental Protection
121
Environmental
Energy-saving light bulbs in between 50% and 75% of lounge lights
Environmental
Energy-saving light bulbs in over 75% of lounge lights
122
123
5.7 Lounge - Curtains - Quality

Unacceptable
Unlined fabric of poor quality, exposed tracking
Acceptable
Good
Very Good
Excellent
Outstanding
10
123
5.8 Lounge - Curtains - Condition

Unacceptable
Curtains or blinds short, exposed tracking
Acceptable
Curtains/shades just cover windows
No.
Ratings
Good
Curtains /shades in good condition may be occasional marks
Very Good
Curtains/shades, in very good condition, only minor marks are noticeable.
Excellent
Outstanding
10
124
124
Points
5.9 Lounge - Floor Coverings - Quality

Unacceptable
Floor tiles or carpets do not cover the main floor space.
Acceptable
Good
Good quality floor coverings, standard tiles, good quality timber floors
Very Good
Floor covering of very good quality, well-coordinated room design
Excellent
Outstanding

10
5.10 Lounge Floor Coverings - Condition
125
Unacceptable
Largely stained coverings, large holes, dirty
Acceptable
Some stains and discoloration is acceptable.
Good
fixed
Very Good
No.
Ratings
Excellent
Floor covering in excellent condition, no stains are visible.
Outstanding
10
126
125
Points
5.11 Lounge - Temperature Control - Quality

Unacceptable
Acceptable
Window based cooling system; fan available for additional cooling, acceptable air
circulation
Good
Very Good
Excellent
Outstanding
Room pre cooled for arrival or very fast cooling system available, Highest quality
10
5.12 Lounge - Temperature Control Condition and Maintenance
127
Unacceptable
Broken windows, cracked glass, draughty
Acceptable
Good
Very Good
control.
Excellent
Outstanding
10
No.
Ratings
128
Points
5.13 Lounge - Furniture - Quality

Unacceptable
Acceptable
Good
126
No usable furniture that is made of material that is not suitable for this purpose
One couch, aged materials, MDF materials, no coordination, repairs evident.
Enough seating for sleeping positions
Good quality couches, Good quality furniture, timber veneers, glass tops may be
used
0
2
4
Very Good
Excellent
Outstanding
10
129
5.14 Lounge - Furniture - Condition

Unacceptable
Acceptable
Good
Furniture in good condition, any repairs done professionally.
Very Good
Excellent
Outstanding
In as new condition
10
5.15 Lounge Facilities & Amenities

130
No.
127
Ratings
Points
10
131
132
133
No.
Rating
Points
Dimension 6: KITCHEN AREA

134
128
6.1 Kitchen - Layout and Space

Unacceptable
Too small to prepare meals, old appliances, untidy, inadequate range
Acceptable
Small, but functional kitchen; enough space for one person to move around
Good
Well-designed kitchen and good layout. Appliances easily accessible
Very Good
Very good standard of Kitchen. Obvious design features designed to ensure

efficiency
Excellent
Excellent layout and professionally designed and staffed. Excellent work spaces
Outstanding
10
135
6.2 Kitchen - Dining Furniture - Quality

Unacceptable
Tables and chairs are insufficient for the number of guests.
Acceptable
Tables and chairs are mismatched but functional, vinyl seating with minimal comfort
Good
Good quality, tables and chairs, plastics, brushed metal, glass, laminate materials,
limited design and coordination
Very Good
Very good quality furniture, solid timbers, contemporary cane, coordinated design
Excellent
Excellent quality, high grade fabrics, coordinated desig
Outstanding
Highest quality, luxurious feel, highest quality table and chairs
10
136
6.3 Kitchen - Dining Furniture - Condition

Unacceptable
Very old, faded damaged, peeling, grubby marks, evidence of neglect, no table
coverings, damaged, marked, scratched
No.
Ratings
Acceptable
Furniture in average condition with signs of wear and tear
Good
Good condition, some repair work evident.
Very Good
Very good condition, only minor marks showing on tables
Excellent
Excellent quality, no scratches or chips
Outstanding
Highest quality, no evidence of wear and tear, luxurious feel
10
6.4 Kitchen Crockery, Cutlery, Glassware - Quality
137
129
Points
Unacceptable
Incomplete sets of tableware (crockery, cutlery and/or glassware)
Acceptable
Service of at least 4 sets of tableware, basic but acceptable quality
Good
Service of 6 sets of tableware; good quality stoneware, basic metal and glassware
Very Good
Very good quality table ware; porcelain, solid metal crockery, quality glassware
Excellent
Excellent range and quality of porcelain crockery, designer glassware and cutlery
Outstanding
Fine china or similar in use, silver cutlery or similar, crystal glassware or similar of
outstanding quality
6.5 Kitchen Crockery, Cutlery, Glassware Condition & Cleanliness
138
Unacceptable
Dirty glassware, chipped and stained crockery
Acceptable
Crockery and cutlery are clean and mismatched.
Good
Good level of cleanliness, no major chips or marks
No.
Ratings
Very Good
Excellent
Outstanding
Outstanding in as new condition for all crockery, cutlery and glassware
6.6 Kitchen - Refrigerator / Freezer Availability & Functionality
139
Unacceptable
Acceptable
Good
130
Points
Very Good
Refrigerator and/or freezer is not working, very dirty, or not available.

Small and basic refrigerator with small ice compartment may be old, but functional
and basically clean.
Average sized refrigerator with freezer compartment, good condition, sufficient
space for short stays
Large refrigerator with separate freezer compartment, very clean, suitable for midterm stays
0
2
4
6
Excellent
Refrigerator / freezer combination with wine rack and several cooling zones
Outstanding
Highest quality refrigerator / freezer combination with cold water dispenser
10
6.7 Kitchen Stove / Oven Availability and Functionality
140
Unacceptable
Stove and/or oven is not working, very dirty or otherwise poor condition, or not
available.
Acceptable
Small stove without oven, may be old, but functional and basically clean
Good
Average size stove with oven, good working condition
Very Good
Good sized stove and oven
Excellent
Large cooking range with variety of hot plates / gas flames, in excellent condition
and meticulously clean
No.
Ratings
Outstanding
Designer cooking range, in as new condition
Unacceptable
Washing machine is not working, very dirty, rusty or otherwise poor condition, or not
available.
Acceptable
Basic washing machine and in working condition
Good
Average size washing machine with multiple washing programs, in good condition
Very Good
Large washing machine, in very good condition
Excellent
Large washing machine with dryer, in excellent condition
Outstanding
Highest quality washing / dryer combination, in as new condition
10
142

Unacceptable
Dirty, inadequate food storage options
Acceptable
Clean, tidy, cold storage options are acceptable.
Good
Well maintained appliances, no smears and marks
Very Good
Very good standard of kitchen. Very hygienic, regular cleaning is evident.
Excellent
Outstanding
143
10
6.8 Kitchen Washing Machine / Dryer Availability and Functionality.
141
131
Points

hygiene
Outstanding kitchen environment; spotless, as new appliances in appearance and
cleanliness
6.10 Kitchen - Ventilation
8
10
No.
Ratings
Points
Unacceptable
Poor ventilation, widows do not fully open, difficult to extract smells
Acceptable
Adequate ventilation, window open to extract heat and smells
Good
Good level of ventilation, may be extractor fans of older condition but effective
Very Good
Very good ventilation, extractor fans or similar work effectively
Excellent
Excellent and responsive ventilation system
Outstanding
Outstanding ventilation system, the best available
6.11 Kitchen Small Appliances Availability & Functionality

132
144
Toaster
145
Kettle, electric
146
Wine cooler
6.12 Kitchen Cooking Utensils - Availability

147
Cooking pots and saucepans (at least a set of 3).
148
Frying pan
149
Casserole dish with lid.
150
Bowls and servers (at least a set of 3)
151
Kitchen knives, cooking and serving spoons, chopping board, scissors, etc)
No.
Ratings
Points
6.13 Kitchen Cleaning Utensils - Availability
133
152
Broom , dustpan and brush
153
Mop, floor cloth and bucket
154
Cleaning agents
155
Dish cleaning utensils
156
Oven cloth or mitt
No.
Rating
Points

157
Apartment / Kitchen cleaning service
158
Play area with trained staff on duty
159
Room service availability for a minimum of 12 hours
160
Caretaker service availability for a minimum of 12 hours

161
Fitness centre has trained staff on duty with 5 or more cardio machines
162
163
134
Spa Services include Traditional Filipino treatments
Swimming pool with clean and well maintained facilities; size appropriate for
apartment hotel
165
Jacuzzi
166
Sauna / steam room
164
No.
Rating
Points
135
167
Function room
168
169
Tour desk
170
171
Business Center (with PC, printer, photo copier, internet connection, etc).
172
No.
Rating
Points

153
Minimum 1-5
M M M M M
154
Minimum 1-5
M M M M M

checking procedures
155
156
157
158
136
159
and cockroaches.
the property
targets
5
5
5
5
5
160
Environmental
161
Environmental
Environmental systems in place to reduce water with reduction targets
162
Environmental
Environmental systems in place to reduce energy with reduction targets
163
Social
Training programme in place for staff (minimum of 3 days per staff member /year).
164
Social
165
Social
166
Environmental
167
within the region).
within 24 hours)
5
5
5
5
No.
Ratings
Points
168

169
Apartment Hotel meets all current regulations and legislative requirements to

operate an Apartment Hotel. (Revised Fire Code, Sanitary Code, Accessibility Law,
etc)
170
Minimum 1-5

171
172
137
173
174
175
(Accessible Tourism) For PWD Rooms (5% of all rooms shall be designated for
PWD, but not less than 2 rooms)
All interior doors shall have at least a width of 35 inches to accommodate big and
motorized wheelchairs.
PWD Bed rooms shall have shall have the following:
Lever type door handles
Dual height peepholes with the lower one at 39in from the floor
Light switches at maximum 47in from the floor
Electrical outlets at a minimum of 18in from the floor
Bed height at maximum of 20in
Easy-to-open preferably sliding closet doors
Dual height hanger racks with the lower rack at 55in from the floor
Toilet flooring of non-slippery surface materials even when wet
5
2
2
M M M M M
No.
176
138
Ratings

Can accommodate a minimum of two (2) wheelchairs
Equipped with handrails placed in both sides at 28-30in from the floor
Points
BOOK FOUR
APPLICATION FOR ACCREDITATION
Rule VI.
Accreditation Process
Section 1. Filing of Application. Any person, partnership, corporation or other entity
desiring to operate a primary tourism enterprise as defined herein shall secure an
accreditation from the Department. Application for accreditation shall be accomplished
online.
Section 2. Documentary Requirements. The Department shall issue a List of
Documentary Requirements to be complied with by applicants as part of the
accreditation process
Section 3. Inspection. An Inspection team shall conduct an audit of the establishment to
determine its classification. An oversight committee from the Department shall conduct
periodic inspection of the classified establishment.
Section 4. Validity of Accreditation. The Certificate of Accreditation shall be valid for a
period of two (2) years, unless sooner revoked by the Department.
Section 5. Schedule of Fees. The Department shall issue a schedule of accreditation
fees to be implemented by these Rules.
BOOK FIVE
CANCELLATION AND/OR DOWNGRADING OF ACCREDITATION
Rule VII.
Cancellation and/or Downgrading of Accreditation
Section 1. Grounds for Cancellation. Any of the following acts, omissions shall be
sufficient grounds for the cancellation of accreditation:
a. Making any false declaration or statement or making use of any such declaration
or statement or any document containing the same or committing fraud or any
act
of misrepresentation for the purpose of obtaining the issuance of
accreditation;
b. Failure to comply with or contravene any of the
certificate of accreditation;
138
conditions set forth in the
c. Failure to meet the standards and requirements for the operation of the
establishment as prescribed in these rules and regulations;
d. Allowing or permitting the establishment or its facilities to be used for prostitution
particularly those involving children or any illegal, immoral or illicit activities; and
e. Violation of or non-compliance with any of the provisions of these rules,
promulgated orders, decisions and circulars issued by the Department and other
concerned government agencies.
Section 2. Procedure for Cancellation and/or Downgrading of Accreditation. Assessors
shall submit a report with recommendations based on the inspection findings to the
Office of Tourism Standards and Regulation (OTSR). The OTSR shall then send a letter
to the concerned enterprise regarding its deficiencies, specifying a grace period of a
minimum of 3 months within which to rectify such findings. Non-compliance within the
allotted grace period may result in the cancellation and/or downgrading of accreditation
of the concerned enterprise. The Department shall likewise inform the concerned local
government unit regarding the accreditation status of the enterprise.
BOOK SIX
SUPERVISION OF ACCREDITED ESTABLISHMENTS
Rule VIII.
Supervision of Accredited Establishments
Section 1. Display of DOT Accreditation Seal. The valid DOT accreditation seal shall be
displayed in a conspicuous place of the establishment.
Section 2. Non-Transferability of DOT Accreditation Seal. The rights and privileges over
the accreditation shall be non-transferable.
Section 3. Periodic Inspection. The Department may send an inspection team to the
establishment for the purpose of finding out whether it is being kept and/or managed in
a manner conformable to the standards set by the Department. The inspection shall be
conducted at a reasonable time of the day with due regard and respect accorded to the
right to privacy of parties concerned.
Section 4. Defects and Deficiencies Found During the Inspection. Where certain defects
and deficiencies have been found in the course of inspection, the Department shall give
direction to the keeper, manager or operator to rectify the defects or deficiencies within
a reasonable period of time.
Section 5. Penalty for Failure to Remedy the Defects, etc. If the management fails to
remedy the defects or deficiencies, the Department may withdraw the certificate of
accreditation of the establishment.
139

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DOT MEMORANDUM CIRCULAR NO.

RULES AND REGULATIONS TO GOVERN THE ACCREDITATION OF

PURSUANT TO THE AUTHORITY VESTED IN THE DEPARTMENT OF TOURISM

Section 1. Title. These rules shall be referred to as RULES AND REGULATIONS TO

Quality Gradings shall refer to such terms as unacceptable, adequate, good,

k. Resort shall refer to full service accommodation located in a more natural,

m. Standards shall refer to a set of written functional, aesthetic and technical

NATIONAL TOURISM STANDARDS

Dimension 1: ARRIVAL / DEPARTURE

Exterior in a clean fit for purpose condition

Hotel name clearly visible from the street

Hotel name is visible at night.

1.2 Building - Design and Construction Quality

1.3 Building - Condition (wear and tear)

Neglected appearance, obvious structural repairs needed, poor outside materials,

Minor maintenance may be required, natural weathering is evident.

Good appearance, weathering may still exist, but in sound condition.

Very good maintenance of paintwork and exterior panels.

As new condition, no building maintenance issues are visible.

1.4 Entrance / Exit & Parking

Driveway entrance is clearly marked and is visible at night time.

Valet parking is provided.

Professional security in place 24 hours at main entry point

Effective use of CCTV with minimum 30 days recording storage

Monitoring of CCTV 24 hours

1.6 Reception Service Hours

Reception service available 16 hours

Reception service available 24 hours

1.7 Reception Size

Reception area is small and/or difficult to locate.

Obvious size restrictions, area may be cluttered.

Functional reception for the operation

Very good size, generous space

Excellent reception area, seated check in is an option.

Luxurious check in facility, private check in facility is available and used as

1.8 Reception - Seating Area

No seating available or seating options in poor condition with lack of privacy.

Comfortable seating area close by for not less than 6 guests

1.9 Check-in Process

Lengthy inefficient registration process with unacceptable wait time of over 10

Pre-registration information already completed as part of the booking process for

1.10 Luggage Services

1.11 Porter Services

Left luggage services available without dedicated space

Porter services are available.

1.12 Reception Staff - Appearance

Staff are poorly groomed and untidy.

Staff wear clean clothing and are neat and tidy.

Staff are easily identified and well groomed.

Staff provide a very good professional appearance.

Staff are immaculately groomed and attention to detail is obvious.

1.13 Reception Service Quality

Staff are unresponsive, inattentive or absent for extended periods.

Staff are polite and responsive.

Staff are welcoming and provide a sense of arrival.

Staff take an interest in the guests preferences, refreshments or similar may be

1.14 Reception Services Check-out

Lengthy inefficient check-out process with unacceptable wait time of over 10

1.15 Other Arrival / Departure Aspects

Guests must be provided with Official Receipt on departure.

Account reviewed and then presented in an envelope

Offer to arrange forward transport

Dimension 2: PUBLIC AREAS