Job Description for Assistant Executive Housekeeper / AEHK

JOB TITLE: Assistant Executive Housekeeper

REPORTS : Executive Housekeeper / Resident Manager
POSITION SUMMARY:
The Assistant Executive Housekeeper supervises and coordinates activities of room attendant, house
attendant, public area cleaners and floor supervisors. He / She assists in the managing and directing of the
daytoday operations of all Housekeeping and laundry functions.
Also provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff
training, coaching, counseling and also enforces to the hotels standard operating procedures.
Participates in and enforces quality assurance for Housekeeping Department and department cost control
measures. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
The Assistant Executive Housekeeper should have an eye for detail and the ability to effectively deal with
guests, other departments and housekeeping staff.
Responsibility & Authority:

Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or
discharges in order to prepare work assignments.

Assigns team members their duties, and inspects work for conformance to prescribed
standards of cleanliness.

Prepares and distributes the Room assignment sheet and floor keys to room boys.

Maintain clear and efficient communication and coordination with the Front Office and
other departments of the hotel.

Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along
with deep cleaning projects and window cleaning as necessary.

Schedules cleaning for lobby area, public restrooms, telephone areas, hallways,
entrances, elevators.

Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls
and baseboards, cleaning of windows, elevator doors and tracks.

Schedules cleaning of all meeting rooms after a completed function.

Schedules deep cleaning of all meeting rooms on periodic basis including carpet
shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
Inventories cleaning supplies & linen stock to ensure adequate supplies.
Investigates concerns regarding housekeeping service and equipment, and takes
corrective action.

Ensure all meeting room functions are properly set up according to the requests indicated
on the meeting room/event function sheets.

Ensures guest rooms are properly secured and that proper key control procedures are
utilized by the housekeeping staff.

Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

Rewards employees who use their empowerment to meet or exceed guest expectations.

Print all housekeeping related reports and traces from PMS.

Assists in controlling expenses by the housekeeping department.

Confirm all housekeeping staff members have arrived or find substitutes for absent
employees.

Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and
uniforms 3) lost and found procedures 4) laundry and 5) public area.

Review outside laundry facility servicing to ensure quality, undamaged linens and
consistent delivery, keeping in mind the budgetary guidelines.

Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.

Attend to any guest complaints and take service recovery measures if required.

Review the housekeeping points on the guest feedback forms, take actions on guest
complaints and also share guest compliments with staff members.

Prepare annual housekeeping budget.

Submit requests for repair and periodic maintenance of cleaning equipment.

Prepares store requisition, purchase other supplies and equipment, also monitor par stock
on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

Co-ordinate with front office and sending room discrepancy lists.

Select, staff, recruit, hire, and train qualified housekeeping candidates.

Attends training seminars to perfect housekeeping techniques and procedures, and

enhance supervisory skills.

Records data concerning work assignments, personnel actions, and time cards, and
prepares periodic reports. May prepare reports concerning room occupancy, payrollexpenses,
and department expenses.

Attends periodic staff meetings with other department heads to discuss company policies
and patrons complaints, and to make recommendations to improve service and ensure more
efficient operation.
Orient and familiarize new personnel with hotel facilities and operating hours.
Control all expenditures relating to Housekeeping, including labor, guest room supplies,
and all cleaning supplies and equipment.
Oversee any guest communications from housekeeping.