DANIEL L.

MURPHY
Phone: 703.597.4613
Email: danmurphy597@aol.com

Herndon, VA 20170

O F F I C E S E R V I C E S M A N A G E R /O F F I C E A D M I N I S T R A T O R
Dedicated, detail-oriented, and conscientious professional with the drive and ability to make a real difference for
clients and colleagues. Strong academic and practical experience with large legal firms. Flexible self-starter with a
clear commitment to supporting colleagues in a variety of areas. Capable team player with a knack for motivation
others, prioritizing workflows, and delivering excellent results under pressure. Strategic thinker who can quickly
identify problems and implement effective solutions.

AREAS OF EXPERTISE

Department Management
Professional Research
Computer Proficiency
Performance Reviews

Workflow Analysis
Management Procedure
Budget Formulation & Adherence
Meeting Facilitation

Office Relocation
Cost Tracking
Vendor Oversight
Housekeeping

KEY SKILLS ASSESSMENT

HIGH-PERFORMANCE OFFICE ADMINISTRATION Manage support services for five large law firms. Direct day-to-day
operations for numerous functions, including but not limited to document production, client portals, and off-site file
storage. Consistently improve efficiency by developing new systems and improving current procedures.
TEAM SUPPORT AND RELATIONSHIP MANAGEMENT Responsible for hiring and conducting performance reviews. Help
plan and implement office moves, including several relocations of entire firms.

PROFESSIONAL E XPERIENCE
OBLON, MCCLELLAND, MAIER & NEUSTADT, ALEXANDRIA, VA
OFFICE SUPPORT SUPERVISOR

Direct day-to-day operations for electronic mail, client portals, postal mail, courier services, faxes, supplies,
messenger deliveries, internal deliveries, central files, and off site file storage.
Create and successfully meet large department budgets.
Onboard new personnel and conduct scheduled performance reviews.
Increase efficiency by developing new systems through improved procedures, job assignments, and scheduling.
Decrease costs through changes in supply vendors and courier services.
Write department manuals.

PITNEY-BOWES MANAGEMENT, WASHINGTON, DC

CUSTOMER SERVICES MANAGER

2000 2015

Interacted with corporate and individual customers to ensure consistent quality of service.
Served as professional liaison between customers and company leadership.

1998 2000

Daniel L. Murphy

Resume, Page 2

BAKER BOTTS, WASHINGTON, DC

OFFICE SERVICES MANAGER

1994 1998

Directed day-to-day operations for large legal firm, including but not limited to document production and general
office maintenance.
Provided team mentoring and training.
Upgrade cost-tracking system for equipment such as copiers and fax machines, increasing firm recovery.
Managed client and vendor relationships in order to deliver optimal results.

E DUCATION & T RAINING

Bachelor of Arts, History, Waynesburg University, Waynesburg, PA
American Institute of Banking Courses
American Management Association Courses