COMUNICAO ESCRITA / WRITTEN COMMUNICATION

DIRIO DE UMA SECRETRIA

Aps todos esses exerccios, estava com muita fome. Na volta para o escritrio, dei uma
passadinha no drive-through e comprei um milk shake, um cheeseburger e um donut. Como eu
sabia que teria que ficar at tarde no escritrio, liguei para a baby-sitter e combinei que ela
ficaria com meu baby at eu voltar. Dei uma retocada no meu make-up, voltei ao trabalho.
A comunicao escrita dentro da empresa deve nortear-se sempre pela objetividade e clareza,
seja ela por cartas, e-mails, IM (Instant Messenger) ou um simples memo (memorando).
Tenha sempre em mente a pessoa a quem voc est se dirigindo e qual a mensagem que deseja
transmitir.
Lembre-se, tambm, de que as cartas e os e-mails, bem como as outras formas de comunicao
mais simples, no devem conter erros de gramtica nem de ortografia, o que poder afetar a
imagem da empresa.
Hoje em dia, com recursos que temos nos computadores, no h desculpa alguma. Leia as
mensagens com muito cuidado antes de envi-las, a fim de fazer uma boa reviso.
VOCABULRIO GERAL PARA CARTAS E E-MAILS / GENERAL VOCABULARY FOR E-MAILS AND
LETTERS
INICIANDO /OPENING
Prezado(a)
A quem interessar possa
Obrigado por sua resposta.
Estou escrevendo para responder...
Com relao ao...

Dear
To whom it may concern
Thank you for your prompt reply.
Im writing in response to...
With reference to...

SOLICITANDO; INFORMANDO / REQUESTING; GIVING INFORMATION

Favor enviar...
Favor responder...
Conforme solicitado...
Ficaria grato se o/a senhor/a pudesse...

Please provide/send...
Please responda t your earliest convenience...
As you requested...
I would be grateful if you could...

RESPONDENDO A UMA SOLICITAO/ RESPONDING TO A REQUEST

Ficaria contente em...

I would be delighted to...

COMUNICANDO ALGO DESAGRADVEL / GIVING BAD NEWS

Receio que...
Infelizmente...

Im afraid that...
Unfortunately

ENCERRANDO / CLOSING
Aguardamos seu contato em breve.
Gratos por sua colaborao.
Por favor entre em contato se...

We look forward to hearing frow you soon.

Thank you for your help.
Please contact us i ...

SAUDAES FINAIS / SALUTATIONS

Saudaes
Saudaes
Saudaes cordiais
Saudaes cordiais

Regards/best regards
Best wishes (mais informal)
Yours faithfully (se voc no souber o nome
da pessoa)
Yours sincerely (se voc souber o nome da
pessoa)

ANEXANDO DOCUMENTOS / ATTACHING DOCUMENTS

Estou anexando...
Estou anexando...
Anexado
Anexado

I am attaching... (e-mails)
I am enclosing... (letters)
Please find attached... (e-mails)
Please find enclosed... (letters)

MEMO
Um memorando uma mensagem curta, geralmente um lembrete, para algum sobre algum
assunto ou recado telefnico.
Memorando
To:
From:
Date:
Subject:
Confirmed,

Mr. Cole
Paul Lavin
9/4/2010
Meeting
May, 23, 3 p.m.

Phone message
To:
Sales Director
From:
Paul Lavin
Date:
9/4/2010
Message taken by:
Stela
Message:
Call today

IM (INSTANT MESSENGER)
Existem, hoje em dia, vrios aplicativos para a comunicao instantnea dentro da empresa. O
IM geralmente usado entre funcionrios por ser fcil, gil e, como o prprio nome diz,
instantneo. Regras de gramtica so vlidas, mas lana-se mo de vrias abreviaturas,
conforme lista a seguir;
AFK

Away From Keyboard

AKA

Also Known As

ASAP

As Soon As Possible

ATTN

Attention

AYK

As You Know

B/C

Because

B4

Before

BBL

Be Back Later

BTW

By The Way

CB

Call Back

COB

Close Of Business

CU

See You

CYA

See You

OTF

On The Phone

Okay

KBD

Keyboard

KIT

Keep In Touch

IAW

In Accordance With

IBB

Ill Be back

IC

I See

IDT

I Dont Think

IMS

I Am Sorry

E-MAIL
A maior parte da comunicao de uma empresa hoje acontece via e-mail. Raras so as pessoas
que no se queixam de suas caixas de correios superlotadas, da falta de tempo de ler todas as
mensagens e da necessidade de responder a todos. Portanto, siga algumas regras bsicas ao
redigir seus e-mails.
Seja objetivo e informe o assunto no ttulo do e-mail, indo diretamente ao objeto da
mensagem na(s) primeira (s) linha(a);
Se possvel, utilize bullet points (marcadores) para resumir os diversos pontos de sua
mensagem;
Apesar de e-mails serem um tipo de comunicao informal, adapte sua linguagem ao
interlocutor e lembre-se de usar a netiquette 9etiqueta na internet);

 Os e-mails no devem ser longos. Escreva frases e pargrafos curstos;

Use sempre sua assinatura ao final do e-mail;
Regra de ouro: KISS keep it short and simple.

AGENDAMENTO DE REUNIO / SETTING A MEETING

To:

managers@stal.com; supervisors@stal.com

Subject: Call for meeting

To all managers and supervisors:
Our CEO Mr. John Debree requests your presence on May 23rd, at
9:30 a.m. to discuss action plan for the second semestre.
Venue: Auditorium.
Agenda will be forwarded shortly.
Please confirm participation.
Regards,
Vanda Silva
Secretary
Stal Ltda.

To:

Denise_mendes@calendar.com

Date: 06/03/2011
Subject: Ms. Bergs visit to NYC
Dear Mrs. Mendes:
Our presidente Ms. Alice Berg, plans to be in New York City on
july 11, and would like to discuss the possibility of working with
you on the Blue Macaw Project.
Ill give you a call next week to see if we can set up a conveniente
time to meet.
Regards,
Marcia Lince
Secretary

AGRADECIMENTO PELA RESPOSTA OBTIDA / THANKING A RESPONSE

To:

Denise_mendes@calendar.com

Date: 06/10/2011
Subject: MRs. Bergs visit to NYC
Dear Mrs. Mendes:
Thanks for setting up the meeting on July, 12.
Ms. Alice Berg is looking forward to seeing you discussing the
Blue Macaw Project.
Ill give you a call next week to see if we can set up a conveniente
time to meet.
Sincerely,
Marcia Lince
Secretary

ADIAMENTO DE REUNIO / POSTPONING A MEETING

To:

managers@stal.com; supervisors@stal.com

Subject: Postponement for meeting

To all managers and supervisors:
Due to change in schedule, our CEO Mr. John Debree postpones
meeting to May 25rd, at 9:30 a.m. to discuss action plan for the
second semestre.
Venue: Auditorium.
Agenda will be forwarded shortly.
Please confirm participation.
Regards,
Vanda Silva
Secretary
Stal Ltda.

CANCELAMENTO DE REUNIO / CANCELLING A MEETING

To:

managers@stal.com; supervisors@stal.com

Subject: Cancellation of meeting

To all managers and supervisors:
Due to change in schedule, our CEO Mr. John Debree cancels meeting
set for May 25rd, at 9:30 a.m.
Date for new meeting will be informed asap.
Please confirm.
Regards,
Vanda Silva
Secretary
Stal Ltda.

CARTAS/ LETTERS
As cartas devem ser igualmentes objetivas, claras, sem erros de gramtica ou ortografia,
obedecendo aos seguintes padres;
a) Data/date
b) Nome, ttulo e endereo do destinatrio / inside address
c) Saudao / greeting
d) Corpo da carta; paragrfos/ body of the letter; paragraphs
e) Fechamento/complimentary close
f)

Assinatura/signature

g) Iniciais de quem digitou a carta/identification line

CARTA DE AGRADECIMENTO APS REUNIO / A FOLLOW-UP LETTER TO MEETING

a) June 25, 2010
b) Mr. Weslwy Carlosn, Chairman
Allman Plastics
141 park Rd.
Austin, Texas 96826
c) Dear Mr. Carlon
d) Tank you for meeting me at the Sheraton Plaza last Tuesday. It was
a pleasure to meet with you and the other partners of your
organization to discuss your companys needs. I hope this is the
beginning of a solid relationship between our two companies.
Please feel free to call on me at any time to discuss your needs. I would
be glad to meet with you again to review any points you would like
discuss.
Thank you again for the meeting. I hope to be able to work with you
in the near future.
e) Sincerely,
f) Stephen Sanders
Director
g) Op

CARTA DE SAUDAES PARA O FINAL DO ANO / A LETTER OF HOLIDAY GREETINGS

Januay 23, 2011
Mr. Milton Caballero, Director
141 E 20th St.
NYC 76490
Dear Mr. Caballero
We at E3 would like to express our best wishes to you during this
Holiday season. We appreciate your business and look forward to
serving you in 2011.
May the new year bring you and your Family healdt, happiness and
accomplishments.
Yours truly,
Melinda santos
President

AGENDA / AGENDA
Agendar planejar uma reunio (pauta). Existem vrios modelos de agendas, assim como de
atas. Sugerimos um dos modelos a seguir, que poder ser adaptado s necessidades da empresa.

AGENDA
(TYPE OF MEETING AND / OR SUBJECT)
(DATE, TIME AND LOCATION)
Time
3 p.m.
3:15 p.m.
3:30 p.m.
3:45 p.m.
5:00 p.m.
5:15 p.m.

Item
Opening
Announcements and documents received
Approval of minutes of last meeting and
Reading of action list
Discussion of new investments
Other business
Adjournment

Responsible
Chairperson
Executive Secretary
CFO
Board
Chairperson

ATA / MINUTES
Existem muitos modelos de ata. A ata que apresentamos a seguir apenas uma possibilidade
dentre muitas. A ata deve adequar-se s necessidades e aos objetivos de cada organizao.
MEETING MINUTES
Date: Sep, 23rd
Start: 9 a.m.
End: 11:30 a.m.
Place: Board room
Chair: Mr. Silva
Menbers presente: Gomes, Alves, saraiva, santos, ferreira.
Approval of the agenda: (The agenda was unanimously approved)
Announcements: new location, auditorium remodeling, expansion of the
parking lot, new hires
Issues: CEOs trip to New Zealand, investimento in the new plant
Minutes submitted by: Carla Gonalves.