Académique Documents
Professionnel Documents
Culture Documents
Lecturer
DONI H. IRAWAN, S.Pd.,M.Pd
FIRST GROUP
Compiled by:
CADET NAME
(NIM)
Riska Damayanti
131303 / A
1313045 / A
AKABA
Program ofKetatalaksanaan Pelayaran Niaga dan
Kepelabuhan
February 2015
CHAPTER I
BACKGROUND
Hotel bookings can be done by two methods, namely come directly to the destination or
via the online system. If you traveled to Bogor and the opportunity to come to the hotel itself,
then there is no harm in ensuring the availability of rooms and rates, as well as the condition of
the actual rooms.
However, sometimes we can not do a direct booking for unobstructed distance residential
and tourist destinations far. So we must entrust booking through online. The reservation system
is more practical, you can even book to date is still a long vacation.
The online system is also divided into two types, namely through related websites owned
or through a website page that provides messaging facilities of the hotel rooms are different.
Although online booking is increasingly common traveler, you should still make sure that your
transaction is safe. So when going to make a claim if there is a mismatch, it is difficult even you
will be subject to deduction of an amount of money that has been transferred.
Here are tips book hotel rooms safe:
1. Determine the dates, location, and budget
Select the dates according to the holiday schedule or leave you. Preparation of the date ahead of
time will minimize the failure to depart. The hotel's location also should not be too far from your
favorite tourist destination, because the area of Bogor very jammed during the holiday season
arrives.
Once you know the location that will be addressed, set budget room rental that suits your
financial condition. In addition to accommodation, you will need transportation costs, admission
sights, buy food, and souvenirs. So, allocate sufficient budget.
2. Find a trusted website
Now in this, there are many websites reserve a hotel room on the internet. To maintain the
security of transactions, access the trusted sites and has been used by many people. Ask on the
best site to a friend. Search also ease to file a complaint.
3. Read the applicable provisions
Read carefully any existing provisions, ranging from how to order, payment, get a hotel voucher,
up to a refund if you cancel the booking.
Some sites provide payment via credit card, so you need to set it up along with the required data.
4. Compare
Compare the facilities of the other hotels. Choose a room with the amenities you need. Some
sites provide discount if booking is made within a certain period prior to the date of check-in. So
be diligent to observe the site before you reserve a hotel room on vacation.
5. See testimonials outstanding
On the website also provided testimonials column that can be used by customers, to deliver
satisfaction and dissatisfaction. Avoid sites that are inundated with complaints from customers.
6. Use a valid account
Booking online requires electronic mail address so before you register. Check the email account
you want to use, whether they can be used or No.. Voucher will be delivered via email. So as to
ensure that the voucher sent successfully, you must have a valid account.
Charging the reservation sheet must also be considered. Especially when entering the
identification number, so that you do not encounter problems at check-in. Finally, pay the
appropriate amount requested via debit or credit card.
*Hotel is Want to Stay Hotel is a room rental for those who want to stay, a hotel makan.Biasanya
much in need by the people who were on the way, the hotel will provide services for lodging,
food, and minuman.Berikut Travel this article will discuss about how to how to Order Now Want
to Stay Rooms Hotel.
Actually booking a room in the hotel is not difficult, the provisions of the hotel is actually not
much different when you come to the rental place other services, such as rental place
transport.for more details, we go directly to some rooms How to Order Now Want to Stay Hotel:
1.Prepare
-> Prepare to pay for the cost of accommodation stay.
-> Prepare your identity and your original (ID card, driver's license, or student card).
2.Steps Room Booking
When you get to the hotel you can just look for a reception, and there you can ask for the cost of
lodging, and what facilities are on offer at the hotel tersebut.Jika you feel fit, you can directly
pay the cost of renting there. After completion of the payment recipient of the guest rooms will
give you a key that had been your message.
Your confirmation will be led by the bishop. It may take place during the main Sunday
service at your own church or at a special service. It may also take place at the cathedral or in
another church in your diocese.
There may be a rehearsal before the confirmation service so that you understand everything that
happens in the service. The priest will make sure you know where to sit and when you need to
move. Some parts of the service will be for the whole congregation to join in; some will be for
just you and the other confirmation candidates to say.
Most of the confirmation service will normally take place at the front of the church, but for the
renewal of baptism promises, candidates may be asked by the bishop to gather around the font.
(The font is a large basin on a pedestal, containing the water for baptism.)
The bishop will speak to every candidate by name saying:
(name), God has called you by name and made you his own.
He then lays his hand of the head of each saying:
Confirm, O Lord, your servant with your Holy Spirit.
The Church of England has two authorized confirmation services. One is taken from the 1662
Book of Common Prayer and is in 17th century English.
Making decisions and promises
When you were baptized as a child, your parents and godparents were asked to declare publicly
on your behalf that they believed in God and that they would bring you up to follow Jesus. They
were asked to answer, on your behalf, that you had decided to turn away from everything which
is evil or sinful and instead to turn towards Christ. At confirmation, you will renew these
decisions and promises.
The declarations made by you will be made in front of the church congregation; the local
Christian community will promise to support you and pray for you.
The sign of the cross
the bishop will make the sign of the cross on your forehead with oil. This is a sign of the
outpouring of God's Holy Spirit. It is like an invisible badge to show that Christians are united
with Christ and must not be ashamed to stand up for their faith in him.
CHAPTER II
DISSCUSION
HOTEL RESERVATIONS AND CONFIRMATIONS
Most hotels are organized like most firms are. And they answer enquiries with a reply
along with their illustrated brochure and a tariff- a list of fee and charges. Any inquiry should be
addreses to the manager, not to reservation clerk nor receptionist.
The following is an example of an enquiry.
Singaporean Pinnancle Jewelries Ltd
Letterhead
Date
Inside address
Salutation
Opening
Inquiry
Brochure and
Accommodatio
n
-
Complimentar
y close
Signature
Reference
Mailing
instruction
Joko Supriyanto
JS/AMT
acknowledgme
nt
-answer to the
inquiry
Brochure
Accomm
odation
-closing
{encourageme
nt}
A.1 Bookings
Booking {or making reservation} means ordering certain rooms in a hotel or seats in a plane for
future use. There are busy seasons for hotels. Though the ones in holiday resorts {places} have
their high season at public holiday times, the city hotels are booked throughout the year.
Customer can book for full pension {or full board: room, breakfast, lunch, and evening meal} or
demipension {half board: room, breakfast, and evening meal}.
Booking can be done through telephone or letter. No matter how a secretary book a hotel room,
he/she should include :
a.
b.
c.
d.
If the booking is done through the telephone, the receptionist would normally ask for written
confirmation.
In the example below, a booking is done after receiving brochure and tariffs.
Singaporean Pinnancle Jrwelries Ltd
-Letterhead
-Date
th
25 March 1997
Mr. Joko Supriyanto
The Manager
-inside address
-salutation
-acknowledgment
-booking
Guests
Dates of stay
Accommodatio
n
Requirements
closing+asking
for
confirmation
-signature
Yours faithfully
Tiffani {ms}
-reference
When the accommodation booked are still available, the hoteller will confirm the booking as
soon as possible. See the following confirmation letter from alun alun park hotel.
ALUN ALUN PARK HOTEL
Jl. Merdeka utara 1, malang 65003
28 march 1997
Singaporean pinnacle jewelries Ltd
217 intrepid complex
UBI avenue 5
Singapore 1440
Dear ms. Tiffani
Thank you for you letter of 26 march 1997 in
which you would reserve the accommodation at
our hotel. We now have reserved the
accommodation you require for mr. j.
Thompson, mr. stones, mr. g. damson, and mr.
w.smith, from 1 april to 10 april 1996 inclusive.
And all requirements you ask for are available.
It will be a pleasure to welcome mr. j. Thompson
and his colleagues, and you may be sure that
everythingpossible well be done to make their
stay enjoyable.
Acknowledg
ment
Confirmation
Closing with
goodwill
Sincerely yours
Joko supriyanto
JS/AMT
The previous booking is based on a brochure and tariff. Sometimes reservation letter is written
based on no brochures non tariffs. See the example on the next page.
TRUMP CORPORATION
209 SOUTH STREET
Brandeburk,MN 56987
January 3 1994
The manager
Alun alun park hotel
Jl. Merdeka utara 1
Malang 65003
Indonesia
Dear gentleman
The president and the general manager of our company
ms. Lannie , miller and mr. Tommy marsha, will be
visiting malang, Indonesia in the beginning of march
1994, for the world trade fair held in malang, and will
need two single rooms with bath, they will arrive at the
hotel approximately 8 A.M. on March 3.
Sometimes during the traid fair, they might meet several
business associates from Indonesia. They, therefore, like
to reserve the use of small conference room for a week,
from about 9 A.M. until noon. Please let us know the rates
of their accommodation and the conference room
Please let us know whether you can reserve this
accommodation from march 3 to march 11 inclusive. I
shall be glad to have your confirmation about this
reservation.
-opening
*reasons
-guest
acommodatio
n
-arrival
-other
facilities
-asking for
rates
-asking for
confirmation
Truly yours
D. Royce
Secretary
DR:jp
A.2 Confirmation
After receiving the reservation or booking letter, the hotel will usually confirm the reservation.
See this example :
ALUN ALUN PARK HOT EL
Jl. Merdeka utara 1, malang 65003
7 january 1994
Ms. D. Royce
Trump corporation
209 south street
Brandenburg, MN 56987
U.S.A
Dear ms. Tiffani
This letter will confirm your reservation for two single
rooms with bath from march 3 to 11 inclusive.
The charge is Rp. 1750,000.00 per night including
regular meals but excluding service chargers. The
charge includes the tax, hower, excludes the tips
and the fee for the conference room. The charge for
the conference room. Is Rp. 500,000 per two hours.
Since your president and general ang manager will
be arriving in malang by plane, you may want to
take advantage of our taxi service free of charge.
Our taxis depart from abdul rahman saleh airport
malang every half hour.
It will be a pleasure to welcome Ms. Lannie miller
and Mr. tommy marsha 11, you may be sure that
everything possible will be done to make their stay
enjoyable.
-Confirmation
*rooms
*dates
*rates
*other
information
-other
information
-closing with
goodwill
Yours sincerely
Joko supriyanto
Secretary
JS/AMT
-postcript
there are some different expressions used by the secretary when he/she writes a reservation
letter. in talking about dates, taxes, etc. for example, secretary used the special word inclusive.
see the following example:
i would like to book a room for the 1st to the 5th of august inclusive.
when a secretary talks and writes about dates use the word inclusive. the phrase "the 1st to the
5th of august" means that you want to stay on the night of the 1st and the 5th. so, you will be
charged for five days. therefore, it is necessary to be careful
References
Handbook from Mr. Doni Hadi Irawan, S.Pd.,M.Pd. 2015. Some aspect of Booking and
Confirmation. Banyuwangi: Lecturer
http://search.tb.ask.com/search/GGmain.jhtml?st=sb&ptb=2C017F09-C661-41E9-B89BEE0945779C09&n=780ce38d&ind=2014110605&p2=^AW7^xdm055^S10991^id&si=YO_SAF
_INTL_INDO_35&searchfor=english+corespondence
http://search.tb.ask.com/search/GGmain.jhtml?
searchfor=booking+hotels&p2=^AW7^xdm055^S10991^id&n=780ce38d&ss=sub&st=sb&ptb=
2C017F09-C661-41E9-B89BEE0945779C09&si=YO_SAF_INTL_INDO_35&tpr=sug&ts=1425440984203
http://search.tb.ask.com/search/GGmain.jhtml?
searchfor=confirmation+after+booking+a+hotel&ts=1425441123008&p2=^AW7^xdm055^S109
91^id&n=780ce38d&ss=sub&st=sb&ptb=2C017F09-C661-41E9-B89BEE0945779C09&si=YO_SAF_INTL_INDO_35&tpr=sbt