Example Skills Matrix

Name of Work
Team:

CPS Real Estate, Bendigo

Department/Area:

Property Management/Sales

Rating Key:

TEAM TOTALS

Dean Watson

David Lewis

Elizabeth Hay

JOB SKILLS LISTING

Jane Cottrill

Highly skilled expert who can train others.

Competent with sound skills. Does not need assistance.
Some gaps in skills and requires assistance.
Skills gap and cannot perform work.
Employee does not require these skills to perform their work.
Michael Moore

Rating Key:

4 = Highly skilled
3 = Skilled
2 = Partially skilled
1 = Not skilled
NA = Skills not required

EMPLOYEE SCORES (Rating 14)

1

Analytical skills to interpret documents such as legislation, regulations,

leases and authority forms etc

12

Communication skills to liaise with clients and relate to a range of people

from diverse backgrounds

17

Decision making and problem solving skills to analyse situations and make
decisions associated with the leasing, management and sale of property

12

Planning, organising and scheduling skills to undertake work-related tasks,

such as preparing correspondence, organising deposits and arranging
property inspections etc

15

Research skills to identify and locate documents and information relating to

property, markets, trends etc

14

Risk management skills to identify risks associated with discussing sale and
purchase options with sellers and buyers etc

12

Literacy skills to access and interpret a variety of texts, including leases;

prepare general information and papers; prepare formal and informal letters,
reports and applications; and complete prescribed forms etc

17

Numeracy skills to calculate and interpret data, such as deposits, bonds and
fees, monitor price movements during auction etc

16

Negotiation and conflict resolution skills to conduct an auction, and interact

with and resolve disputes with tenants, landlords, sellers and prospective
buyers

11

10

Group communication and presentation skills to conduct an auction and

present information to clients

11

11

Self-management skills to organise own work, deliver quality customer

service, effectively manage competing demands, and maintain professional
development

17

12

Teamwork skills to work effectively in and promote communication between

sales, property management and administrative teams in an agency
environment

17

13

Property appraisal and evaluation skills

11

14

Driving skills to operate a vehicle

20

EMPLOYEE TOTALS

Commonwealth of Australia 2009

60 52 37 32 28