"E-Gazette" publication & use of

"E-KYC"/"OTP" at Citizen Counter

Project Champion
The Director, Directorate of Government Printing,
Stationary & Publications, Mumbai.

Department Name
Directorate of Government Printing, Stationary &
Publications, Mumbai.

 Presentation By :

Asst. Manager, Govt. Central Press, Mumbai

Project Operational from :
01-04-2014.
Implementation Agency :
M/s. Mahaonline Ltd., Mumbai.
Nomination Category:
Excellence in Citizen Centric Service Delivery.

2 / NN

Agenda
Overview of Project
Targeted Beneficiaries of the project
Business Process Reengineering
Capacity Building & Change Management
Technology Used
Adherence to E-Governance Policy
Project Sustainability
Evidence of Project Success
Major Achievements of Project

3 / NN

Overview of Project
Government Printing & Stationery Department is basically under the

control of Industries, Energy and Labour Department of the

Government of Maharashtra. It is a service Department which is
necessary for General Management of the Government administration.
The Government has established Printing & Stationery Department for

the following purpose:

Discharge the function of Printing & binding work of the
Government of Maharashtra.
Printing of Government Gazettes, Acts, Rules, Reports,
Maps Scientific Publication and Sale of Books on the
Subjects of Social and Cultural etc.
Supply of Stationery, drawing materials, uniform, cloths,
Umbrellas, Bicycles and Wall clocks, Alarm clocks, Cyclostyling
Machines and Government publication.

4 / NN

CITIZEN SERVICES AT DGPS:

Citizen Services at DGPS:

DGPS also publishes advertisements for

DGPS
also publishes
advertisements
citizens
in Government
Gazette:for
citizens
in Government
:
Publication
of NameGazette
change
Publication of Name change
Publication of Religion change
Publication of Religion change
Publication of DOB change
Publication of DOB change

Note: Recently DGPS started publishing

Gazettes
on its Gazettes
official website:
Note:
Recently electronically
DGPS started publishing
electronically
on its official website:
www.dgps.maharashtra.gov.in
www.dgps.maharashtra.gov.in

5 / NN

Targeted beneficiaries of the Project.

Citizens, who wants to change Name, Date of Birth

and Religion for various personnel reasons.

Press Department staff: Electronically Process driven
system for press staff to print e-Gazette and get MIS
reports.
All the Government printing Presses which are doing
the work of printing and publication of the
Maharashtra State Gazette can publish e-Gazette on
Website.

6 / NN

Business Process Reengineering

7 / NN

Input of application forms can be submitted from:

CSCs (Maha-E-Seva kendra)

Citizens Home PC , cyber caf

Department counters : Initially computerized Application filled at

department counters for 3 months and then moved to CSCs and
online (as per department request )

Manual counters at DGPS Dept. are totally closed from 10th June
2014 & moved the service(for name, religion, date of birth change) on
CSC centres and through online payment gateway.

Manual entries in page maker software are moved to online

approvals through application workflow.

System generated MIS reports are provided to DGPS Accounts Dept.

for payment reconciliation.

Payment deposition done from citizen bank account to DGPS bank

account in RBI(under DGPS head) through payment gateway
channel.

Capacity Building & Change Management

8 / NN

Trainings conducted on regular basis to create awareness and sensitization

regarding computerized system

Technology Used

9 / NN

Front-End developed in ASP Dot Net 4.0, C# Dot Net.

Back-End database used SQL 2008.

Java Script for Validations

Web Service to populate Master Tables (For Ex. District, Taluka, Village)

Crystal repots for to Generate E-Gazette.

CSS and HTML for Web Designing purpose.

Adherence to E-Governance Policy

10 / NN

Use of OTP verification during form application at CSC.

Tested E-KYC verification at two no. of CSCs, delivery of biometric devices is in

progress.

The website & Application form is bilingual(English and Marathi).

Entire website application and forms are UNICODE.

E-Gazette is published online on DGPS website.

Website is WCAG 2.0 compatible level AA.

DGPS website is made GIGW Compliance upto 60%

Security audit of the Project is Done by Agency: NII

Project Application is Hosted at State Data Centre (SDC) Government of

Maharashtra

IPR of the project is with DGPS, Government of Maharashtra.

SMS technology is used to convey the approval of application forms to the

citizens.

Website, Application, Database is hosted in SDC

Use of E-KYC

11 / NN

Use of OTP

12 / NN

Validate OTP (One time password) from citizens mobile

13 / NN

Fill and submit the application form

using e-kyc & OTP Data

14 / NN

Date:

Project sustainability
Project is self-sustaining since transactional based model is used
for roll out the service.
1. Change management process is supported by ITIL Service Desk
Model which takes care of Incident recording and problem
management. Capacity management is done by regular training
processes by creating backup plans for manpower.
2. Process: Workflow approval methods are created at two levels in
application so that corrective action can be taken if applications
are found with errors.
3. Revenue is getting generated by transaction amount paid by the
citizens @Rs.20/- by Online Transactions done
through
internet, Department counters and CSC centres.

15 / NN

1.E-Gazette published on the DGPS website and made available to

Citizens online.
2.Online application for Change of Name, Change of Birth date,
Change in Religion received from Citizen and Department
Evidence
of Project
Success
:
processed them
and published
the e-gazette.
3. E-Kyc of the citizen can be used as Residence and Photo ID proof
at the DGPS counter.

16 / NN

 In Line to Online: No need to stand in Long queues at the Department

counters.

Major Achievements of Project:

No need to travel to Department to Collect, Fill and submission of

Application form. Even no need to visit Department to collect the

Gazette copy. Hence Travel time is Reduced to Zero.

Travelling expenses of the Citizens reduced to Zero.

Reduced time for printing and publishing of the notices received from

Citizen from two months to a week.

Reduced the paper required for printing of Gazette.
Workload of the presses for Printing the Gazette is substantially

reduced.
Easy access of Maharashta State Gazette to the Citizen, Government

Departments and Subscribers of the Gazette.

17 / NN

THANK YOU