Navigation (page 1 of 6)

Heathrow Airport overview

Departures level

Gate level

Terminal 5B (Gates 32-48)

Terminal 5C (Gates 52-66)

Arrivals onward travel

(ground level)

www.heathrowairport.com

Version 1.0 Heathrow T5 07/13 2013 BAA Airports Limited. Published: July 2013.

Terminal 5

Shopping

Departures level

Terminal 5 plan

Boots

L2 Gate level

24

Harrods Department Store

26

Rolling Luggage

34

Dixons ADD+

21
23

Excess Baggage

30

WHSmith

Glorious Britain

11

Hamleys

World Duty Free

(Sunglasses, Watches
& Jewellery)

Dixons Travel

L2 Departures level

L1 Gate level

Vodafone

4
15

20

36
27

Services
L1 Gate level

American Express

8
10

11
6

12

Internet facility
G

Oversized
baggage

Zone
A

26

19

Check-in

27
29

15

21

16

Entrance
38

Zone
C

26
25

Check-in

17

Zone
E

31
32

37

33

Zone
G

34

35

36

G
Oversized
baggage

Zone
H

Entrance

Premium
Check-in

Navigation (page 2 of 6)
1

Departures level

Gate level

Terminal 5B (Gates 32-48)

Terminal 5C (Gates 52-66)

Arrivals onward travel

(ground level)

www.heathrowairport.com

40

35

32

Giraffe

12

Gordon Ramsay Plane Food

29

Caff Nero

Carluccios

14

Huxleys

Frae

13

Wagamama

28

British Airways Galleries

lounge south
(by invitation only)

37

Accessible toilet

Internet facility

Telephone

Baby changing facilities

Lift

Toilet men

Bureau de change

Passenger lounge/
Seating area

Toilet women

Postbox

Public areas
Passenger areas

Drinking water

Security/Passport
Control

Escalator

Stairs

Cash machines
Zone
J

Heathrow Airport overview

39

31

T5 Expo Gallery

41

Check-in
40

38

19

Travelex VAT refunds

Arrivals

British Airways Galleries

lounge north
(by invitation only)

30

Zone
F

Entrance

33
7

Passenger lounges

Customs

39

Travelex bureau de change

23
24

Zone
D

Entrance

Travelex

16
17

5 Tuns Pub & Kitchen

20
14

Zone
B

41

Food and drink

28

25

Customs VAT refunds

13

10

American Express
and cash machines

Check-in

Entrance

Before/After Security
Pharmacy

Arqiva Wi-Fi is present throughout the terminal

Power charging points for electrical items are
available throughout the departure lounge

Version 1.0 Heathrow T5 07/13 2013 BAA Airports Limited. Published: July 2013.

Terminal 5

Shopping

Gate level

Terminal 5 plan

L2 Gate level

L2 Departures level

L1 Gate level

L1 Gate level

Multi-faith prayer room

A7
A6
A5

A8

A9

6
27

A4

via stairs

14
A2

51

A3
1

15

A1

16

10
17

A10

18
8

via lifts

19

11

A11
A12

20

21

24

25

Transit 15 mins
A13/14

29

35

30

46
39

Arrivals onward travel

(ground level)

www.heathrowairport.com

Chocolate Box

Rolling Luggage

14

Dior

31

Smythson of Bond Street

40

Dixons Travel

13

Sunglass Hut

17

Dixons Travel/Apple

25

Ted Baker

21

Dolce & Gabbana

52

Thomas Pink

15

Gucci

32

Tiffany & Co.

Hackett

10

WHSmith

Harrods

41

WHSmith Bookshop

24

Kurt Geiger

22
16

World Duty Free

28

Links of London

29

Mappin & Webb

30

World Duty Free

(inc. World of
Whiskies & Cigar House)
World Duty Free Express

Montblanc

11

Mulberry

20

37
6

47

26

Shoe shine

Excess Baggage

Travelex bureau de change

and cash machines
Travelex VAT refunds,
bureau de change and
cash machines

36

Wetherspoon
Bar and Restaurant The Crown Rivers

Internet facility 19

40

47

27

34

53

52

49
48

41

49

42
43

50

A20
A21
A22

49

51

Food and drink

A18

A19

Terminal 5C (Gates 52-66)

23

50

13

Navigation (page 3 of 6)

33

Reiss

Be Relax

53

Terminal 5B (Gates 32-48)

Prada

46
4

45

To British Airways
lounges and
south galleries

39

Caviar House and Prunier

44

38

Gate level

Bulgari

American Express

A16/17

36

32

37

42

Transit 10 mins

12
31

33

Departures level

12

Paul Smith Globe

T5B Gates 32-48

A15

34

Omega

38

Services

T5C Gates 52-66

26

28

Heathrow Airport overview

Burberry

22
23

To additional
departure gates
1-7

Arrivals

Boots

Caviar House and Prunier

Seafood Bar

44

EAT.

35

Espresso

48

ITSU

45

Pret A Manger

8
18
43

Starbucks
V Bar

Accessible toilet

Internet facility

Stairs

Baby changing facilities

Lift

Telephone

Bureau de change

Multi-faith prayer room

Toilet men

Cash machines

Play area (stay & play)

Toilet women

Drinking water

Passenger lounge/
Seating area

Passenger areas

A23

To additional
departure gates
18-24

Escalator
Power charging points for electrical items are
available throughout the departure lounge

Pharmacy
Arqiva Wi-Fi is
present throughout
the terminal

Version 1.0 Heathrow T5 07/13 2013 BAA Airports Limited. Published: July 2013.

Terminal 5

Shopping

Terminal 5B (Gates 32-48)

Terminal 5 plan

L2 Gate level

L2 Departures level

Boots

11

Sunglass hut

Collection

WHSmith

10
5

Harrods

World Duty Free

Rolling Luggage

Services

L1 Gate level

Gate 47/48
L1 Gate level

Be Relax Spa
Internet facility

Multi-faith prayer room

15

American Express

Gate 46

2
3
12

Travelex bureau de change

Vending machine

9
14

15

The Crown Rivers Bar and Deli

13

Food and drink

Gate 32/33
G

Gate 34

Arrivals

Caf Apostrophe

Gate 45

3
4
5

Gate 35

6
7
8

Gate 44

9
10

Escalator up to
British Airways
Galleries lounge
invitation only

12

Information point

Toilet men

Baby changing facilities

Lift

Toilet women

Bureau de change

Multi-faith prayer room

Passenger areas

Escalator

Passenger lounge/
Seating area

Pharmacy

Internet facility

Telephone

Gate 43
Arqiva Wi-Fi is present throughout the terminal

Gate 36

Gate 42

Power charging points for electrical items are

available throughout the departure lounge

Gate 39

Gate 37
Gate 38

Heathrow Airport overview

Departures level

Gate level

Terminal 5B (Gates 32-48)

Terminal 5C (Gates 52-66)

Arrivals onward travel

(ground level)

www.heathrowairport.com

Accessible toilet

11
13

14

Navigation (page 4 of 6)

Version 1.0 Heathrow T5 07/13 2013 BAA Airports Limited. Published: July 2013.

Terminal 5

Shopping

Terminal 5C (Gates 52-66)

Terminal 5 plan

L2 Gate level

Boots

WHSmith

World Duty Free

L2 Departures level

Services
L1 Gate level

L1 Gate level

BA customer services desk

Multi-faith prayer room

Cash machines

Orientation zone

12

Vending machine

Internet facility

11

6
1

10

Gate 61

Food and drink

Gate 62

12

Starbucks

Arrivals

Gate 63

Gate 57

Gate 56

Gate 64

Accessible toilet

Internet facility

Toilet men

Baby changing facilities

Lift

Toilet women

Cash machine

Multi-faith prayer room

Passenger areas

Drinking water

Passenger lounge/
Seating area

Pharmacy

Escalator

Telephone

Gate 55

Arqiva Wi-Fi is present throughout the terminal

5

Power charging points for electrical items are

available throughout the departure lounge

Gate 65

6
7

Gate 54

Gate 66

Navigation (page 5 of 6)

Heathrow Airport overview

Departures level

Gate level

Terminal 5B (Gates 32-48)

Terminal 5C (Gates 52-66)

Arrivals onward travel

(ground level)

10

11

Gate 53

Gate 52

www.heathrowairport.com

Version 1.0 Heathrow T5 07/13 2013 BAA Airports Limited. Published: July 2013.

Terminal 5

Shopping

Arrivals - onward travel (ground level)

Terminal 5 plan

Voyager Entertainment

L2 Gate level

36

WHSmith

48

World Duty Free

42

33

37

L2 Departures level

Services

L1 Gate level

UK Arrivals

Excess Baggage

49

Hotel by bus

British Airways baggage

and customer service desk

45

British Hotel Reservation

Centre (BHRC) Shop and
Collect pick-up point

40

Car rental and Travel

Information Centre

39

Europhire

53

Arrivals

44

54

Internet

55

56

National Express

47

Rail ticket desk

52

Taxi desk

32

Travelex bureau de change 41

Travelex and cash machines

43
38

33

Wallis Road
Walrus Road

46

American Express
and cash machines

American Express

L1 Gate level

34

International
Arrivals

36
37

30

Entrance

29

Entrance

28

38

52

54

32

39

Lift to short
stay carpark

27
6

26

43
40

41

42

Rail Station
Entrance/Exit

7
8

To Underground
and Heathrow
Express trains for
central London and
Heathrow Central
(Terminals 1 and 3).
For Terminal 4
change at
Heathrow Central

Food and drink

35

31

Escalator up to
British Airways
galleries Lounge
invitation only

44

55

51
10

Plaza

42

42

56

45

48
50

13

Entrance

15

Lift to short
stay carpark

19

16

Waiting area

18

Gate level

Terminal 5B (Gates 32-48)

Terminal 5C (Gates 52-66)

Arrivals onward travel

(ground level)

19

17

Lift to short
stay carpark

Passenger lounge

Wallis Road

22
11-15
9

16, 16a, 16b

Hotel Hoppa,
Hotel by bus,
T4 Hilton Hotel

49

14

Departures level

Car Rental (on airport):

Avis, Budget, Europcar,
National, Alamo, Enterprise,
Hertz

Group Travel

Entrance

Lift to short
stay carpark

35

National Express Coach/Railair

47
12

Heathrow Airport overview

50

Marks & Spencer Simply Food

Express Coach
National Express

46

11

Navigation (page 6 of 6)

Krispy Kreme

34

Business Parking, Long Stay T5

Entrance

9
22

51

Giraffe Juice

Bus and coach stop allocation

42

53

Costa

26-27

Oxford the Airline

10

Transport for London

(TfL) drop / stand

1-8

Staff bus N1 / N5

24

Staff bus N2

25

BA and BA Crew coaches

21

Car Rental (off airport):

Dollar Thrifty, Sixt
Car Parking (off airport):
Click Park, Purple Parking,
Purple Parking Business, Reeds

28
29

Taxi (between stands 21 and 22)

Walrus Road
Coach
waiting area

Accessible toilet

Internet facility

Taxi

Baby changing facilities

Lift

Telephone

Baggage reclaim

Lost property

Toilet men

Bureau de change

Meeting point

Toilet woman

Cash machines

Passenger lounge/
Seating area

Public areas

Drinking water
Escalator
Information point

Passport control

Passenger areas
Before/After Security

Security control

Arqiva Wi-Fi is present throughout the terminal

www.heathrowairport.com

Version 1.0 Heathrow T5 07/13 2013 BAA Airports Limited. Published: July 2013.