PROCESS PROCEDURE

Change Service Notification

Version: ERP(IS-U):

6.07

Status:

Checked:

Version History
Version
01

Date
01.09.2014

Description
Original

Prepared by
Vlad Aron

Reviewed by
Diana Coloja

Approved by

Change Service Notification Transaction code IW52

Purpose

Changing a service notification

Transaction Menu Path

To change a service notification, you should use transaction IW52 from following path:
Logistics --> Customer Service --> Service Processing --> Notification --> IW52 Change

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Alternatively, you can directly access the transaction by typing t-code in command filed and press
<Enter> or click on the check mark icon
in the top left side corner of the screen:

Procedure Steps
In the Change Service Notification: Initial Screen" screen enter information in fields as following:

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Field Name
Notification

Description
Notification

R/O *
R

User Actions and Allowed Values

Select a value from the drop down list

Remarks

*R Required, O Optional

Press Enter key or click on the check mark icon

in the top left side corner to get to Change
Service Notification <description of the work notification type> screen:

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You can change values in the following fields according to users decision (depending on
notification type, some fields can be mandatory):
Field Name

Description

Description

Description

R/O
*
O

User Actions and Remarks

Allowed Values
When creating a work order for the first time click the Show
Enter a brief
description of the
long text window icon
. The Long Text Window is
displayed and the Short Description Field will be grayed out
reported problem in
(data cannot be input into it). The Long Text Window will
the Short text field
default to an open display for all future input of Work Order
data, data can no longer be entered in the short description field
unless the Long Text Window has been manually closed.

Sold-to

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Sold-to

Select a value for

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party

party

Pur. order

Protocol
number
Protocol
date
Functional
location

Purchase
order date
Func. Loc.

O
O
O

the client code

from the drop down
list
Insert a protocol
number
Insert a protocol
registration date
Select a value If outstanding notifications exist for the selected
from the drop down reference object (functional location/equipment),
the following screen will be displayed:
list

Press Enter key or click on the check mark

Equipment

Equipment

Coding

Coding

Long text

Long text

Object part

Object part

Defect
type

Defect type

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Select a value
from the drop down
list
Select a value
from the drop down
list
Insert
additional
details
regarding
the
problem/address
etc.
Select a value
from the drop down
list
Select a value
from the drop down

icon
to get to be redirected to Create
Service Notification <description of the work
notification type> screen
Same as for functional location

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Text

Text
for
defect type

Cause
code

Cause
code

Priority

Priority

list
Insert
additional
details
regarding
the
reported
problem
Select a value
from the drop down
list if the field is not
filled
Select a value
from the drop down
list

Most of the times, when the notification is

created from Customer Interaction Center this
value will be brought from the contact
After filling this value the following screen is
displayed:

Select:
- Yes if you want the execution date to be
reset according to priority
- No if you dont want the execution date to
be reset according to priority
Required
start

Required
start

Required
end

Required
end

Select a date to
specify when the
activity should start
Enter an estimated
finish date for the
work

*R Required, O Optional

To insert information regarding address details you have the following options:
1. Customer address screen, by clicking Maintain partner address button

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Address data in this screen is taken from the client master data. It can be changed, but this will not
update the client master data address details
2. Object address screen by clicking Partner overview button . Information in this screen
cannot be changed, it is taken from the reference object (equipment/functional location)

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3. Message address screen, by clicking Maintain partner address button

The following screen will be displayed:

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Enter the field value according to the following table:

Field Name
Country

Description
Country

R/O *
R

User Actions and Allowed Values

Select BG from the drop down list

Remarks

*R Required, O Optional

Click More fields

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button to expand address screen:

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Enter the field value according to the following table:

Field Name

Description

Name
Building code
Room
Floor
c/o

Name
Building code
Room
Floor
Entry number

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R/O
*
O
R
O
O
O

User Actions and Allowed Values

A value
A value
A value
A value
A value

Remarks

is to be entered
is to be entered
is to be entered
is to be entered
is to be entered

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GIS
address
code
Building name
Street
House number

GIS address code

A value is to be entered

Building name
Street
House number

A value is to be entered
Select a value from the drop down list
A value is to be entered

Additional
address 1
Additional
address 2
District

Additional
address 1
Additional
address 2
District

O
R
R/
O
O
O

A value is to be entered

Postal code

Postal code

City

City

Region

Region

Reg. Struct. Grp.

Telephone

It is automatically filled if has been

defined at street level, if not, a value
is to be entered
It is automatically filled if has been
defined at street level and city, if not,
a value is to be entered
It is automatically filled if has been
defined at street level, if not, a value
is to be entered
It is automatically filled if has been
defined at street level, if not, a value
is to be entered
It is automatically filled if has been
defined at street level, if not, a value
is to be entered
A value is to be entered

Reg.
Grp.

Struct.

Telephone

A value is to be entered

*R Required, O Optional

While introducing data interrogation screens regarding address acceptance may be generated.
Click YES option to adopt data.

To validate the address click the green check mark

For notification type Z9-Written correspondence an additional custom tab was defined
Answering dates:

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You may enter values according to the following table:

Field Name
Date
of
temporary
answer
Date of final
answer

Description

R/O * User Actions and Allowed

Values
Date
of
O/R Select a date when the temporary
answer was sent
temporary
answer
Date of final
O/R
Select a date when the final
answer
answer was sent

Remarks
When user status Temporary
answer sent is set, this field is
mandatory
When user status Executedanswer sent is set, this field is
mandatory

*R Required, O Optional

To assign/change partners to the notification click Partners button

The following screen is displayed:

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You may change field values according to the following table:

Field
Name
Funct

Description

R/O *

Function

Partner

Partner

User Actions and Remarks

Allowed Values
Select a value from
the drop down list
1.Select field and click the match code
Select a value from
the drop down list
2.Select Structure search option

3.Choose a generc search term

4. Expand the structe and then select the

desired entry

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To be redirected to the initial screen click

Back button
*R Required, O Optional

To put in process a notification click Put in process button

The system status will be automatically updated with a new value NOPR:

:
To postpone a notification click Postpone button .
The system status will be automatically updated with a new value NOPO:

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To create an attachment click on Services for Object arrow. In case tasks are assigned to the
notification the following screen will be displayed:

Select the line corresponding to the notification by clicking on the marked button and validate by
clicking the green check mark .
Inside the new displayed screen execute the following steps:

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Select the file and click Open button:

Confirm the decision:

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The following message is displayed on the status bar at the bottom of the screen:

To display/remove an attachment click on Services for Object arrow button and execute below
marked steps:

The following screen is displayed:

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To open select Service notification line by clicking on the marked button and validate by clicking
the green check mark .
In the new displayed screen click on Attachment list:

To insert a new file click New button and execute the following steps:

To remove the attachment select the entry (click on it) and press Delete button

To leave the screen click Cancel button

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Click on Tasks tab to assign/change work that needs to be performed by the responsible
department in order that the problem is solved (depending on notification type, you may find/not
find values for tasks):

You may change the following fields according to users decision:

Field Name

Description

Code group

Code group

Task code

Task code

Task text

Task text

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R/O * User Actions and Remarks

Allowed Values
O
Select a value
from the drop
down list
O
Select a value
from the drop
down list
O
You may input
additional
information

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regarding
the
work that needs
to be done
Task
processor
Responsible

Task
processor
Responsible

O
O

Select a value
from the drop
down list

1.Select field and click the match code

2.Select Structure search option

3.Choose a generc search term

4. Expand the structe and then select the

desired entry

To be redirected to the initial screen click

Back button
Planned
start date

Planned
start date

Planned
start time

Planned
start time

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Select a date
when the task
processing should
start
Select the time
when the task
processing should

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Planned
finish date

Planned
finish date

Planned
finish time

Planned
finish time

Completed
by

Completed
by

Completion
date

Completion
date

start
Select a date
when the task
processing should
finish
Select the time
when the task
processing should
finish
Fill
information
regarding
the
person that has
completed
the
task
Select the date
when the task has
been completed

*R Required, O Optional

Click on Activities tab to specify the work that has been performed in order that the problem is
solved (depending on notification type, you may find/not find values for activities):

You may enter field values according to the following table:

Field Name

Description

Code group

Code group

Activity
code

Activity code

Activity text

Task text

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R/O * User Actions and Remarks

Allowed Values
O
Select a value
from the drop
down list
O
Select a value
from the drop
down list
O
You may input

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Quantity
factor

Quantity
factor

Start date

Start date

Start time

Start time

Finish date

Finish date

Finish time

Finish time

additional
information
regarding
the
work that was
performed
Insert information
regarding
how
many time this
activity
was
performed
in
order to finish the
work
Select a date
when the activity
execution
has
started
Select a time
when the activity
execution
has
started
Select a date
when the activity
execution
has
finished
Select a time
when the activity
execution
has
finished

In case the activity was executed one time

do not fill this field

*R Required, O Optional

Complete tasks
To complete a task (only after the notification has been put in process), select the
corresponding line(s) and click on Complete button

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inside Tasks tab:

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The system status will be automatically updated with a new value TSCO:

Close notification
To complete (close) a notification (only after the notification has been put in process and all the
tasks (if existing) have been completed) click on Complete button

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The following screen is displayed asking you to insert information regarding:

Field Name

Description

Reference
date

Code group

Reference
time

Activity code

R/O * User Actions and Remarks

Allowed Values
R
Select a date
This date is used for recording the Error
statistic key figures of Damage, Number of
causes of damage, Number of Activities
R
Insert time

*R Required, O Optional

Validate the entries by clicking on the green check mark

.
The following message type is displayed on the status bar at the bottom of the screen.

Access transaction IW52 again to check that the system status was automatically updated with a
new value NOCO:

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When the notification has NOCO system status no more changes in the document are allowed.

Reverse closing
To reverse the closing of a notification execute the following menu steps Notification Functions
In process again:

Access transaction IW52 again to check that the system status was automatically updated with a
new value NOPR and NOCO was deleted:

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Set delete indicator

To set a deletion flag for a notification you have to execute the following menu steps Notification
Functions Deletion flag - Set:

The system status will be automatically updated with a new value - DLFL:

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Reset delete indicator

To reset a deletion flag for a notification you have to execute the following menu steps Notification
Functions Deletion flag - Reset:

The system status will automatically delete DLFL value:

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Set user status

To set a user status click on Set user status button

In Set user status screen select the desired value and validate by clicking the green check mark

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Selected user status will also be displayed in the notification header:

Click Information button

notification.

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to see more details regarding user/system statuses assigned to the

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Click Back

button to return to the main screen.

Print notification
To print a notification click on Print button

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Create work order with reference to notification

To create a work order click Serv.order button:

The following screen is displayed:

Enter field values according to the following table and validate by clicking on the green check mark
:
Field Name
Order type
Main work
center

Description
Order type
Main
center

R/O * User Actions and Allowed Values

R
Select a value from the drop down list
(type WO*)
work
R
Select a value from the drop down list

Remarks

*R Required, O Optional

Steps for creating a work order are described inside IW31_Create work order scenario.
Click on Save icon

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to save the notification.

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The following message type is displayed on the status bar at the bottom of the screen.

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