Patricia M.

Heldoorn, CPC
Baltimore, MD 21215
Telephone: 410-664-1212 (Home); 443-540-0199 (Cell)
Email: pheldoorn@verizon.net
LinkedIn: www.linkedin.com/in/patriciaheldoorn/en

Professional Profile
A dedicated and dynamic professional combining strong business acumen with extensive experience in
managing billing processes. Attentive to detail with a logical and analytical approach to solving complex
problems and issues. Able to demonstrate an excellent knowledge of industry standards and regulations with
the proven ability to ensure full compliance therewith. Possesses excellent interpersonal, communication and
negotiation skills, the ability to influence business critical decisions and to formulate positive internal and
external relationships. Works effectively on own initiative with the organization and time management
required to complete assignments on time and to the required quality standard. Enjoys being part of, as well
as leading, a successful and productive team and thrives in highly pressurized and challenging working
environments.

Career Summary
2014-2015

MEDHEALTH MARYLAND, Baltimore MD

Billing Consultant
Key responsibilities and achievements
Engaging in the resolution of outstanding A/R of closed health center while providing guidance through
bankruptcy and assisting in the launch of a new health center
PEOPLES COMMUNITY HEALTH CENTER, Baltimore MD
Director of Service Revenue
Key responsibilities and achievements
Led and managed a team of 3 billers in the daily effectuation of charge entry, billing, denials, and
payment posting
Supervised and maintained routing and special project billing through successive reductions in force;
analysed billing processes and software recommending on process improvements to boost performance
Administered staff access to insurer websites containing sensitive and confidential health information to
ensure compliance with HIPAA
Hired in last-ditch effort to turn around troubled health center
2014

1993-2013
CHASE BREXTON HEALTH SERVICES
2000-2013
Collections Manager/Billing Manager/Patient Accounts Manager
Key responsibilities and achievements
Managed billing for multispecialty practice of ~60 providers with over $43million in annual service
revenue
Led and managed a team of 7 billers, being heavily involved in the full cycle of the HR process
Updated, corrected, and maintained physician practice charge master
Oversaw revenue integrity by monitoring emr coding as well as practice management and billing,
apprising management and relevant staff of issues and their solutions
Controlled the activity of routing billing processes and special projects to guarantee completion of work
in a professional and prompt manner; maintained and coordinated interdepartmental communication
Developed and implemented departmental policies and procedures while performing month/year-end
closing for Practice Management System
Served as the lead for interdepartmental Revenue Cycle Improvement task force and successfully
reduced Days in A/R by 75%
Created and executed the billing training and shadowing program in Billing, educating providing
education to providers and staff on coding and billing topics
Served as a member of state-wide task forces to select and configure new multi-agency practice system
and electronic medical record
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Career Summary (cont.)

1998-2000
Senior Billing Representative
Key responsibilities and achievements
Significantly contributed to the launch and implementation of new practice management system in line
with insurance carrier requirements and the clinics service structure
Developed and maintained all billing-related data tables in the PMS as well as trained new Billing
employees
Supervised department in the absence of Billing Manager as well as covered for all departmental posts
during staff absence
1993-1998
Billing/Patient Accounts Representative
Key responsibilities and achievements
Created and maintained documentation of patient demographic and insurance information in the practice
management system
Collected, processed, coded, and entered charges from paper superbills following medical, mental
health, hospital, and nursing home visits
Processed and filed insurance claims, posted personal and insurance payment to patient accounts and
evaluated patient financial information for appropriate application of sliding insurance carriers
Identified and resolved account problems in a proactive way while communicating information with
patients and agreeing on payment plans as needed
Maintained database files on providers, referring providers, insurance companies, procedure codes,
sliding fee scales, and diagnoses

Previous Employment
Patient Accounts Representative

Education and Qualifications

Bachelors Degree: History and Political Science
Hood College, Frederick, MD

Professional Development

Certified Professional Coder (CPC), 2004-Current

Key Skills
I.T.:

MS Office Word/Excel; GE Centricity PM and EMR; AllScripts PM; PECOS; NPPES

Memberships

American Association of Professional Coders (AAPC)

Membership Development Officer for AAPC East Baltimore Chapter
American Health Information Management Association (AHIMA)

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