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SERVICE MANUAL

Color Multi-Function Page Printer

EPSON AcuLaser CX11/CX11F

SEOT04007

Notice:
All rights reserved. No part of this manual may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION.
The contents of this manual are subject to change without notice.
All effort have been made to ensure the accuracy of the contents of this manual. However, should any errors be detected, SEIKO EPSON would greatly
appreciate being informed of them.
The above not withstanding SEIKO EPSON CORPORATION can assume no responsibility for any errors in this manual or the consequences thereof.
EPSON is a registered trademark of SEIKO EPSON CORPORATION.
General Notice : Other product names used herein are for identification purpose only and may be trademarks or registered trademarks of their
respective owners. EPSON disclaims any and all rights in those marks.
Copyright 2005 SEIKO EPSON CORPORATION.
I&I CS/Quality Management & PL Department

PRECAUTIONS
Precautionary notations throughout the text are categorized relative to 1)Personal injury and 2) damage to equipment.
DANGER

Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great caution should be exercised in performing
procedures preceded by DANGER Headings.

WARNING

Signals a precaution which, if ignored, could result in damage to equipment.

The precautionary measures itemized below should always be observed when performing repair/maintenance procedures.

DANGER
1. ALWAYS DISCONNECT THE PRODUCT FROM THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR
REPAIR PROCEDURES.
2. NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH BASIC SAFETY MEASURES AS DICTATED FOR ALL
ELECTRONICS TECHNICIANS IN THEIR LINE OF WORK.
3. WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL
INSTRUCTED TO DO SO. WHEN THE POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING ON POWER
SUPPLY AND OTHER ELECTRONIC COMPONENTS.
4. ALWAYS WEAR GLOVES FOR DISASSEMBLY AND REASSEMBLY TO AVOID INJURY FROM SHARP METAL EDGES.

WARNING
1. REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.
2. MAKE CERTAIN THAT THE SOURCE VOLTAGES IS THE SAME AS THE RATED VOLTAGE, LISTED ON THE SERIAL NUMBER/RATING
PLATE. IF THE EPSON PRODUCT HAS A PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO
THE POWER SOURCE.
3. ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE POWER SOURCE BEFORE REMOVING OR
REPLACING PRINTED CIRCUIT BOARDS AND/OR INDIVIDUAL CHIPS.
4. IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC
WRIST STRAPS, WHEN ACCESSING INTERNAL COMPONENTS.
5. REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY THE MANUFACTURE; INTRODUCTION OF SECONDSOURCE ICs OR OTHER NON-APPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE EPSON WARRANTY.

About This Manual


This manual describes basic functions, theory of electrical and mechanical operations, maintenance and repair procedures of the printer. The instructions and procedures included herein are intended for the experienced repair technicians, and attention should be given to the precautions on the preceding page.

Manual Configuration
This manual consists of six chapters and Appendix.
CHAPTER 1.PRODUCT DESCRIPTIONS
Provides a general overview and specifications of the product.
CHAPTER 2.OPERATING PRINCIPLES
Describes the theory of electrical and mechanical operations of the
product.
CHAPTER 3.TROUBLESHOOTING
Describes the step-by-step procedures for the troubleshooting.
CHAPTER 4.DISASSEMBLY / ASSEMBLY
Describes the step-by-step procedures for disassembling and assembling
the product.
CHAPTER 5.ADJUSTMENT
Provides Epson-approved methods for adjustment.
CHAPTER 6.MAINTENANCE
Provides preventive maintenance procedures and the lists of Epsonapproved lubricants and adhesives required for servicing the product.
APPENDIX Provides the following additional information for reference:
System Connection Diagram and Printer System Electrical Connection
Packaging Specification
Exploded diagram & Parts List
Electrical circuit boards schematics
System Parameter/List of Error List

Symbols Used in this Manual


Various symbols are used throughout this manual either to provide additional
information on a specific topic or to warn of possible danger present during a
procedure or an action. Be aware of all symbols when they are used, and always read
NOTE, CAUTION, or WARNING messages.
A D J U S T M E N T
R E Q U IR E D

C A U T IO N

C H E C K
P O IN T

W A R N IN G

Indicates an operating or maintenance procedure, practice or condition


that is necessary to keep the product's quality.

Indicates an operating or maintenance procedure, practice, or condition


that, if not strictly observed, could result in damage to, or destruction of,
equipment.

May indicate an operating or maintenance procedure, practice or


condition that is necessary to accomplish a task efficiently. It may also
provide additional information that is related to a specific subject, or
comment on the results achieved through a previous action.
Indicates an operating or maintenance procedure, practice or condition
that, if not strictly observed, could result in injury or loss of life.

Abbreviations
The following is a representative example of abbreviations (both original and common ones) used in this manual.
ADC............... Automatic Density Control
AG .................................... Analog Ground
APS............................... Auto Paper Select
ARC ................. Auto Registration Control
ASSY......................................... Assembly
ATS.......................... Auto Tray Switching
B .......................................................Black
BCR ............................... Bias Charge Roll
Bk .....................................................Black
BLK ..................................................Black
BLU ................................................... Blue
BRN................................................ Brown
BTR ............................. Bias Transfer Roll
(Transfer Unit)
C ........................................................Cyan
CLN ...............................................Cleaner
CRU...............Customer Replaceable Unit
CRUM .................................CRU Monitor
CTRG .........................................Cartridge
DET ...................................... Detoner Roll
DEVE. ...................................... Developer
DIAG. .......................................Diagnostic
DISP ........................................... Dispense
dpi ......................................... dots per inch
DTS.........................................Detack Saw
DUP ............................................... Duplex
ESB............................Electro Static Brush
ESS ............................. Electric Subsystem
F........................................................ Front
FEED,FDR ..................................... Feeder
FIP .....................Fault Isolation Procedure
GND ..............................................Ground
GRN................................................. Green
GRY................................................... Gray

HT..............................................Harf Tone
HUM...........................................Humidity
HVPS............ High Voltage Power Supply
ICDC ........Image Count Dispense Control
ID........................................Image Density
(or Identification)
IBT ..................Intermediate Belt Transfer
(Intermediate Transfer Unit)
INTL,INLK .................................Interlock
IOT ...................... Image Output Terminal
K .......................................................Black
L ..........................................................Left
L/H ............................................Left Hand
LD........................................... Laser diode
LDD..........................Lightly Doped Drain
LED .......................... Light-emitting diode
LEF..................................Long Edge Feed
LH..............................................Left Hand
LV......................................... Low Voltage
LVPS .............Low Voltage Power Supply
M ................................................. Magenta
MAG.......................................... Mag. Roll
MCU.......................Machine Control Unit
MOB.................................. Marks On Belt
MOT ................................................ Motor
MSI............................ Multi Sheet Inserter
N/P.............................................. No Paper
NVM.......................Non Volatile Memory
OEM ..Original Equipment Manufacturing
OHP............................... Overhead Project
(In this manual,
OHP means a transparent sheet.)
OP.............................................. Operation
OPC .................. Organic Photo Conductor

ORN ..........................................ORANGE
PC................................Personal Computer
PCDC .........Pixel Count Dispense Control
PH .................................... Paper Handling
PHD....................................... Printer Head
PNK.................................................... Pink
POP ..................... Paper On Photoreceptor
PPM............................... Prints Per Minute
PR,P/R........................................... Process
PV ........................................Print Volume
PWB(A) ................... Printed Wiring Boad
(Assembly)
R ........................................................Right
R .........................................................Rear
R/H ..........................................Right Hand
REF ............................................Refresher
REGI. .....................................Registration
RH ...........................................Right Hand
ROS....................... Raster Output Scanner
ROT.................................................Rotary
RTC.........................Rubber Tube Charger
RTN.................................................Return
SEF..................................Short Edge Feed
SG ...................................... Signal Ground
SMH .................. Special Material Handler
SNR.................................................Sensor
SOL. ............................................ Solenoid
SOS ......................................Start Of Scan
STM .......................... Single Tray Module
SW.................................................. Switch
TEMP. ................................... Temperature
TM........................................ Tray Module
TNER,TNR ......................................Toner
TP ............................................Thermopile

TR ................................................ Transfer
VIO ..................................................Violet
WHT ................................................White
XERO ....................................Xerographic
Y ....................................................Yellow
YEL................................................Yellow

Safety Information
To prevent accidents during a maintenance procedure, strictly observe the Warnings and Cautions and never depart from the instructions given in this document.
Do not do anything that is dangerous even if not specifically described in this manual.
In addition to the descriptions below and those given in this manual, there are many situations and circumstances that could result in serious bodily injury.
Always pay enough attention to secure safety when working with the printer.

Power Supply
Before starting any service procedure, turn the printer off and unplug the power cord
from the wall outlet. If you need to work on the printer with power applied, such as
voltage measurement, strictly follow the instructions in this manual and use extreme
caution to avoid an electric shock.

W A R N IN G

If you need to work on the printer with power applied, never


touch any electronic components other than the target
component.
The power supply switch/inlet part (MAIN POWER SWITCH
& INLET) is live even after the power switch is turned off. Use
extreme caution not to touch the live part when working on the
printer with the power supply cable connected.
Do not touch any live part unless instructed to do so.

Leg_001_002RA

Mechanical Components

High Temperature Assembly

When servicing any driving assembly (e.g., gears), first turn the power off and unplug
the power cord. Then manually rotate the assembly.

When working with hot parts (FUSER etc.) make sure to turn the power off, unplug the
power cable, and leave the printer until it cools down sufficiently to work on it to
prevent burn injury.

W A R N IN G

Do not touch the driving part (e.g., gears) while the assembly
(printer) is operating.

W A R N IN G

As the inside of the printer is high-temperature state immediately


after the operation, leave it more than 30 minutes before working.

Caution Label
(Refer to Caution Label About High-temperature Surface)

FUSER Unit

Leg_001_022RA

Laser Beam
W A R N IN G

Letting a laser beam get into your eye directly could result in

Caution Label
(Refer to Caution Label About High-temperature Surface)

loss of vision.

Never open the Cover where the Warning Label About Laser
Beam is affixed.
Before disassembling or assembling, be sure to turn the power
off.
If you need to work on the printer with power applied, strictly
follow the instructions in this manual.
Understand hazardous nature of the laser beam, use extreme
caution to avoid injury of yourself and anyone around you.

C H E C K
P O IN T

The laser beam has a narrower frequency band and more


coherent phases than any other light (sunlight, electric light).
The beam has excellent monochromaticity and convergence,
thus it reaches long distances. Because of these characteristics,
the laser beam converges into one point, causing high density
and high temperature. And that is why a laser beam is harmful
to the human body.
The laser beam in this printer is invisible.

ROS ASSY

Leg_001_003RB

Warning label for Laser Beam

Warning/Caution Labels
Warning labels and caution labels are attached on the corresponding locations on or in
the printer.

C H E C K
P O IN T

The label is attached on the top of the laser beam emitting unit (ROS ASSY) to
alert the service personnel the danger of laser beam.
(Refer to Laser Beam)

In maintenance work, check that the labels are free from peeling
and soiling.

Caution Label About High-temperature Surface


The labels are attached on the Fuser assy and the perimeter alerting the user to
avoid burn injury.
(Refer to High Temperature Assembly)

Leg_Sec001_018EA

Leg_Sec001_020EA

Leg_Sec001_019EA

Leg_Sec001_023EA

Cautions relating to Toner cleaning

Cautions relating to Storage of Paper

To prevent ignition, explosion, burn, injury, etc., do not use a general vacuum
cleaner for cleaning dropped toner. (To do so may cause the toner to catch fire by
sparks in the vacuum cleaner.)

W A R N IN G

Do not pick up dropped toner with a general vacuum cleaner. To


do so may cause ignition.

Leg_Sec001_014EA

To achieve the appropriate printing results, unused paper that is stored outside of the
unit should be sealed up by packing material or put into a plastic bag to prevent it from
becoming moist.

Safety Devices
Use extra care when checking or servicing the safety devices (e.g., interlock switches,
fuses, thermostat). The printer's cover, control panel and any other parts which are
directly related to the user's safety should also be observed carefully.
As the major safety devices, the printer is equipped with the following four interlock
switches:

SWITCH ASSY TOP


SWITCH-INLK FRONT
SWITCH-INLK FUSER

SWITCH-INLK FUSER

SWITCH ASSY TOP

When any one of the above interlock switches turns off, +24VDC supply to the
motors and solenoid is cut off. The SWITCH ASSY TOP turns off when the
COVER ASSY TOP is opened. The SWITCH-INLK FRONT does when the
COVER FRONT ASSY U is opened, and the SWITCH-INLK FUSER does when
the COVER FUSER is opened.

FUSER LOCK SWITCH

FUSER LOCK SWITCH

The FUSER LOCK SWITCH turns off when the latch lever of the FUSER ASSY
is released, then AC power supply to the Heater of the FUSER ASSY is cut off.

SWITCH-INLK FRONT

Leg_001_024RA

Schematic Diagram of Safety System

Revision Status
Revision

Date of Issue

Descriptions

28 April, 2005

First release

13 July, 2005

<Modification>
CHAPTER 1:
Reception setup items (p.68) / New information is added.
CHAPTER 4:
4.2.3.7 HOLDER ASSY RETARD MSI (p.341) / A caution box is added.
4.2.4.4 FRAME ASSY-PH (p.355) / New information is added.

20 January, 2006

<Modification>
CHAPTER 1:
All specifications are fixed.
Throughput (p.20) / The information is revised.
Power Consumption (p.21) / The values are revised.
Temperature and humidity (p.23) / The value in the table is revised.
1.2.3.1 Scanner basic specifications (p.41) / Scanning Resolution is added.
CHAPTER 3:
3.4.4.2 List of Service Request (p.149) / Controller related error codes are added.
FIP-C6 /C7 /C8 /C9 (p.248) / Controller related error FIPs are added.
CHAPTER 5:
5.2.2 Firmware Update (p.537) / A description of USB driver is added.
5.3.2 Retrieving/Writing User Data (p.544) / A NOTE about the utility is added.
CHAPTER 7:
7.4 Parts List (p.591) / This section are fully revised.
7.5 Exploded Diagram (p.599) / This section are fully revised.

EPSON AcuLaser CX11/CX11F

Revision C

Contents
Chapter 1 PRODUCT DESCRIPTION
1.1 Overview .............................................................................................................
1.1.1 Printer Section ............................................................................................
1.1.2 Scanner Section ..........................................................................................
1.1.3 Fax Section .................................................................................................
1.1.4 Controller....................................................................................................
1.1.5 Software......................................................................................................
1.2 Basic Specifications.............................................................................................
1.2.1 Whole System.............................................................................................
1.2.2 Printer Section ............................................................................................
1.2.3 Scanner Section ..........................................................................................
1.2.4 ADF section ................................................................................................
1.2.5 Copy Performance ......................................................................................
1.2.6 Fax Performance.........................................................................................
1.2.7 Controller Specifications ............................................................................
1.3 Control Panel .......................................................................................................
1.3.1 Panel Specifications....................................................................................
1.3.2 Basic Functions...........................................................................................
1.3.3 Setup Functions ..........................................................................................
1.3.4 Special Operations ......................................................................................
1.4 Status Sheet .........................................................................................................
1.4.1 Printer Section ............................................................................................
1.4.2 Fax Section .................................................................................................

18
18
18
18
19
19
20
20
29
41
42
43
45
46
47
47
52
64
69
71
71
75

Chapter 2 OPERATING PRINCIPLES


2.1 Overview .............................................................................................................
2.1.1 Outline Specifications.................................................................................
2.1.2 Detection Mechanisms................................................................................
2.2 Printer Section Operating Principle.....................................................................
2.2.1 Print Process ...............................................................................................
2.2.2 Flow of Print Data ......................................................................................
2.2.3 Drive Transmission Path............................................................................

78
79
82
84
84
95
96

2.2.4 Paper Feed ................................................................................................


2.2.5 Xerographic ..............................................................................................
2.2.6 Electrical...................................................................................................
2.2.7 Operating Modes ......................................................................................
2.2.8 Flying-start printing..................................................................................
2.3 Scanner Operating Principles ............................................................................
2.3.1 Scanner Mechanism Overview.................................................................
2.3.2 ADF Mechanism Overview......................................................................

102
108
120
122
123
124
124
126

Chapter 3 TROUBLESHOOTING
3.1 Overview ...........................................................................................................
3.1.1 Procedure for troubleshooting ..................................................................
3.1.2 Checking Installation Status .....................................................................
3.1.3 Precautions in Performing Troubleshooting Work...................................
3.2 Errors/Warnings Display ...................................................................................
3.3 MFP Maintenance Mode ...................................................................................
3.3.1 Self diagnosis............................................................................................
3.3.2 Fax Maintenance.......................................................................................
3.4 Printer ................................................................................................................
3.4.1 Notes on Using FIP...................................................................................
3.4.2 Warming-Up Flowchart at Power-ON .....................................................
3.4.3 FIP ............................................................................................................
3.4.4 FIP by Message Display ...........................................................................
3.4.5 Printing Quality-related Trouble ..............................................................
3.4.6 Abnormal Noise-related Trouble..............................................................
3.5 Scanner/ADF Section ........................................................................................
3.5.1 FIP by Message Display ...........................................................................
3.5.2 Troubleshooting by Symptoms.................................................................
3.6 Fax Function......................................................................................................
3.6.1 Troubleshooting by Panel Message..........................................................
3.6.2 Troubleshooting by Symptoms.................................................................
3.6.3 Other Troubles and the Remedies ............................................................
3.6.4 Collecting Error Information ....................................................................

129
129
129
130
131
133
133
137
143
143
144
145
146
249
281
286
286
288
290
290
291
293
295

14

EPSON AcuLaser CX11/CX11F

Revision C

Chapter 4 DISASSEMBLY AND ASSEMBLY


4.1 Overview ...........................................................................................................
4.1.1 Precautions................................................................................................
4.1.2 Before you start work ...............................................................................
4.1.3 List of Screws ...........................................................................................
4.1.4 Tools .........................................................................................................
4.1.5 Conventions used in descriptions of procedures ......................................
4.2 Printer ................................................................................................................
4.2.1 SCANNER................................................................................................
4.2.2 COVER.....................................................................................................
4.2.3 MSI ...........................................................................................................
4.2.4 PH ASSY ..................................................................................................
4.2.5 TRANSFER ..............................................................................................
4.2.6 XERO .......................................................................................................
4.2.7 ROS...........................................................................................................
4.2.8 DEVE........................................................................................................
4.2.9 FUSER......................................................................................................
4.2.10 DRIVE ....................................................................................................
4.2.11 ELECTRICAL........................................................................................
4.2.12 500 PAPER CASSETTE & 500 PAPER FEEDER ...............................
4.3 Scanner Section .................................................................................................
4.3.1 ADF Unit ..................................................................................................
4.3.2 COVER.....................................................................................................
4.3.3 IR A Assy .................................................................................................
4.4 ADF Section ......................................................................................................
4.4.1 COVER.....................................................................................................
4.4.2 ADF BASE ASSY....................................................................................
4.4.3 ADF FRAME ASSY ................................................................................
4.4.4 ADF PCB ASSY.......................................................................................
4.4.5 PAPER GUIDE ASSY .............................................................................

303
303
305
306
307
308
309
309
311
332
352
369
390
404
407
418
423
431
445
484
484
485
488
495
495
501
512
528
529

Chapter 5 ADJUSTMENT
5.1 Overview ...........................................................................................................
5.1.1 Precautions................................................................................................
5.1.2 Part/Unit-based Adjustment Items............................................................
5.2 Printer Section ...................................................................................................
5.2.1 Writing USB ID........................................................................................
5.2.2 Firmware Update ......................................................................................

534
534
534
535
535
537

5.3 Fax Function...................................................................................................... 544


5.3.1 Fax unit Firmware Update........................................................................ 544
5.3.2 Retrieving/Writing User Data................................................................... 544

Chapter 6 MAINTENANCE
6.1 Overview ...........................................................................................................
6.2 On-site Service ..................................................................................................
6.2.1 Details of On-site Servicing .....................................................................
6.3 Lubrication and Glueing....................................................................................
6.3.1 Printer Section ..........................................................................................
6.3.2 Scanner/ADF Section ...............................................................................
6.4 Printer Maintenance Function ...........................................................................
6.4.1 Maintenance Menu ...................................................................................
6.4.2 Maintenance Information Output .............................................................
6.5 Consumables and Components needing Periodic Replacement........................
6.5.1 Consumables.............................................................................................
6.5.2 Regular Replacement Parts.......................................................................

549
550
551
554
554
554
556
556
558
565
565
566

Chapter 7 APPENDIX
7.1 System Connection Diagram.............................................................................
7.2 Printer System Electrical Connection................................................................
7.2.1 Connector Summary .................................................................................
7.2.2 Wiring Connection Diagrams...................................................................
7.2.3 Wiring Connection Diagram between Parts .............................................
7.3 Packaging Specification ....................................................................................
7.4 Parts List............................................................................................................
7.5 Exploded Diagram.............................................................................................
7.6 Schematic Circuit Diagram ...............................................................................
7.7 Fax Unit System ................................................................................................
7.7.1 List of System Parameter..........................................................................
7.7.2 Error List...................................................................................................

568
569
569
574
576
589
591
599
642
649
649
673

15

CHAPTER

1
PRODUCT DESCRIPTION

EPSON AcuLaser CX11/CX11F

1.1 Overview

Revision C

1.1.2 Scanner Section

The AcuLaser CX11/CX11F are all-in-one host- based color laser printers, which
include scan, copy, and fax functions. (The AcuLaser CX11 does not have the fax
function.)
A4 full-color 4-cycle engine, which is the same as AcuLaser C1100, is employed. Both
of the two models have a control panel with a large LCD. As the control panel is
independently-designed for each model; AcuLaser CX11 (fax-UNinstalled model) and
AcuLaser CX11F (fax installed model), changing CX11 to CX11F or the reverse is not
available.

Color CCD
A4 compatible flatbed scanner with optical resolution of 600 dpi
Scan Speed

Color

: 5.0 PPM (for A4 size)

Monochrome

: 25.0 PPM (for A4 size)

Auto Document Feeder (ADF)


Capable of loading up to 50 sheets (paper basic weight is 80g/m2).
(Fax model only)

1.1.1 Printer Section


Compact and lightweight engine, which enables True 600 dpi
Print Speed

Color

: 5.0 PPM (for A4 printing)

Monochrome

: 25.0 PPM (for A4 printing)

Manual duplex printing supported


Paper Feeder Capacity

MP cassette

: 200 sheets (paper basic weight is 64g/m2)

Optional lower cassette

: 500 sheets (paper basic weight is 64g/m2)

Paper Eject Capacity


Face-down

: 250 sheets

NOTE: Conditions for the capacity:


22 degrees C/55% RH, standard paper (simplex/duplex printing).
The print ratio is 5% for both B/W and color printing (With color
printing, 5% for each color)

1.1.3 Fax Section


High-speed operation suitable for business purposes

Super G3 compatible

Communication Speed

Supports both PSTN and PBX

: 2.4K to 33.6Kbps

Improved usability suitable for business purposes

One-touch send button

: 3 buttons

Speed dial

: Up to 60 entries

Group dial

: Up to 20 groups

Conforms to Color FAX standards


Conforms to Communication standards for each country
Supported countries
: 36 countries

Consumables

Toner Cartridge with CSIC chip (C, M, Y, K)

Photoconductor Unit with CSIC chip


(Transfer Belt and Waste Toner Box are included)

18

EPSON AcuLaser CX11/CX11F

Revision C

1.1.4 Controller
New ASIC for controlling scanning and copying, and a FAX controller are added
to the controller for host-based printer.

CPU

: TX4955 (192MHz)

RAM

: Standard 128 MB (expandable up to 576 MB)

Network I/F board (Cobalt)


Control panel with a large LCD (with backlight)
Built-in Interfaces

USB2.0HS

Ethernet (10Base/100Base-T) (standard or option)

Fax modular (The AcuLaser CX11F only)

1.1.5 Software
ESC/PageS03 installed
A wide variety of copy modes

Copy Mode

2 in 1 copy is available

: Text, Photos, Text/Photos, and High resolution

Push-type scan (Enables to send scanned data to another PC via network)


Support both Local TWAIN and Network TWAIN
The ROM is used for all destination models
Network I/F board (Cobalt) compatible

19

EPSON AcuLaser CX11/CX11F

Revision C
Print*6

1.2 Basic Specifications

Table 1-1. Monochrome Print Mode (Unit: PPM)

1.2.1 Whole System

Paper size*1

1.2.1.1 Outline Specifications

Standard*2

Low speed*3

LGL, GLG, F4

20.0

4.0

A4, A5, B5, LT, HLT, GLT, EXE

25.0

4.0

---

4.0

User defined size (lenght) 297.00 mm or less

25.0

4.0

User defined size (lenght) 297.00 mm or more

20.0

---

Envelopes

WARM UP TIME
(Including ESS system check and RAM check)
37 seconds or less: From turning the power on to ready-to-print status.
(22 degrees C 55 %RH, rated voltage)

Table 1-2. Color Print Mode (Unit: PPM)


Paper size*1

30 seconds or less: From standby mode to ready-to-print status.


(22 degrees C 55 %RH, rated voltage)
PRINTING MODE
Color mode (F/C)
Prints in color with Y, M, C, and K toners
Monochrome mode (B/W)
Prints in monochrome with K toner (The highest printing speed can be achieved in
this mode)
THROUGHPUT

Copy Mode

A4/300dpi

A4/600dpi

A4/300dpi

A4/600dpi

29 sec

73 sec

12 sec

18 sec

5 ppm

5 ppm

25 ppm

25 ppm

5 ppm

1.3 ppm*4

25 ppm

4.5 ppm*4

First copy
Multi

copy*1

ADF continuous copy*2


Note *1:

Monochrome*3

Makes multiple copies of one original

*2:

Makes one copy of multiple originals using ADF

*3:

Memory: Standard / Paper tray, MP tray/SC lamp


Printer:
Ready-to-print status after the warm-up

*4:

Memory: 320MB

Low speed 1*4 Low speed 2*5

LGL, GLG, F4

2.3

---

---

A4, A5, B5, LT, HLT, GLT, EXE

5.0

2.3

1.9

Envelopes

---

2.3

---

User defined size (lenght) 297.00 mm or less

5.0

2.3

---

User defined size (lenght) 297.00 mm or more

2.3

---

---

Note *1:

For details on the paper orientation, see Supported paper size, type and orientation
(p32).

*2:

Standard mode (Color) : Feeds (prints) papers at the maximum speed of the color
mode.
Standard mode (B/W) : Feeds (prints) papers at the highest speed of the product.

*3:

Low speed mode

: For thick papers that exceed 163 g/m2 (43 lb)


(including transparency/envelope)
Feeds papers at low speed to maintain toner fixation

*4:

Low speed 1 mode

: For thick papers that exceed 105g/m2 (28 lb)


(including envelope/label)
Feeds papers at low speed to maintain toner fixation

*5:

Low speed 2 mode

: Feeds papers at low speed to maintain toner fixation when


printing on transparencies.

*6:

Note that the time given in the tables above does not apply when the printer is in the
conditions described in Section 1.2.2.7 Printer Engine Restrictions (p39).

Copy
Color*3

Standard*2

Scan
Monochrome
Full color

: 2 sec/A4, 300dpi
: 11 sec/A4, 300dpi

20

EPSON AcuLaser CX11/CX11F

Revision C

NOISE

1.2.1.2 Electrical Characteristics

Sound Pressure

POWER SUPPLY VOLTAGE


Power supply operating voltage/frequency

Table 1-3. Sound Pressure


Model

During printing

Standby mode

Sleep mode

Base model

54dB

Background noise

Background noise

FAX model

57dB

Background noise

Background noise

NOTE 1: Conforms to ISO-7779 concerning measurement and calculation methods


2: Figures are actual measurement values (when copying in monochrome)

Sound Power

AC 220V/240V 10%

: 50Hz/60Hz 3Hz

Power supply for the controller

DC 5.0V 5%

: 1A or lower

DC 3.3V 5%

: AVG
: MAX

3.0 A
4.0 A or lower

DC 24.0V 10%

: MAX

1.0 A

Table 1-4. Sound Power


Model

During printing

Standby mode

Sleep mode

Base model

6.6B

Background noise

Background noise

FAX model

6.8B

Background noise

Background noise

NOTE 1: Conforms to ISO-7779 concerning measurement and calculation methods

POWER CONSUMPTION
The maximum rated current and power consumption are measured with all engine
options and controller options installed.
Base model/Fax model

2: Figures are actual measurement values (when copying in monochrome)


Maximum Rated Current
Power
Max.
Consumption Continuous copy using ADF
(average)*

Note *:

120V

240V

7.5A

4.0A

740W

790W

Color

189W

191W

Monochrome

287W

294W

Standby (average) (heater ON, scanner lamp OFF)

58W

59W

Low power consumption (average) (heater OFF)

16W

18W

Power switch OFF

0W

0W

As for the base model, the values are measured when performing printing.

Scanner consumption current


Table 1-5. Scanner Consumption Current
Output voltage

Without ADF

With ADF

24V

0.55A

0.83A

12V

0.07A

0.07A

21

EPSON AcuLaser CX11/CX11F

Revision C

Table 1-5. Scanner Consumption Current


Output voltage

Without ADF

With ADF

5V

0.2A

0.2A

(3.3V)

0.15A

0.15A

CONSUMPTION CURRENT
When using 500-sheet cassette (option)

RESISTANCE TO STATIC ELECTRICITY


Ensure the following conditions using evaluation methods compliant with IEC610004-2 CISPR 24.
Contact electric discharge 5 kV

: No error on any device after applying

Aerial electric discharge 10 kV

: No error on any device after applying

INSULATION RESISTANCE

5 V/(0.1) A or less
24 V/(0.5) A or less
INRUSH CURRENT
1/2 cycle

: 100 A or less (0-peak)


Including heater inrush
(Conditions: 23 degrees C or above, with cold start)

10 M or more
WITHSTAND VOLTAGE
There should be no break down during application of the voltages shown below.
Leak current should be 20mA or less when applying the voltage for one minute.
Table 1-6. Withstand Voltage
Between inlet and non-charged
metal parts

Between primary and secondary


supply transformers

120V

AC1000V

AC1500V

200V series

AC2000V

AC3000V

LEAK CURRENT
120V
220V series

: 3.5mA or less
: 3.5mA or less

GROUND CONDUCTION
When applying 12 V, 30 A to the products earth terminal and the metallic section
where grounding is required, ground resistance should be 0.1 or less.
FAST TRANSIENT/BURSTS (AC LINE NOISE)
Ensure the following conditions using evaluation methods compliant with IEC610004-4.
1 kV

: No errors excluding insignificant dot errors

2 kV

: There should be no damaged part

INSTANTANEOUS OUTAGES
No effect on printing quality.
DIP

: 1 cycle 100 % (rated voltage -10 %)

22

EPSON AcuLaser CX11/CX11F

Revision C

1.2.1.3 Environmental Specifications and Conditions

AIR PRESSURE (ALTITUDE)

TEMPERATURE AND HUMIDITY

Table 1-8. Air Pressure (Altitude)


Status

Table 1-7. Temperature and Humidity


Status

Temperature

Humidity*1

Guaranteed period

When operating*2

10 to 32 degrees C

15 ~ 80 %

---

0 to 35 degrees C

15 to 80%RH

12 months after
manufacture

When
stored

Normal
conditions
Severe
conditions

Note *1:
*2:

High
35 to 40 High
temperature degrees C humidity

80 to 90
% RH

Low
-20 ~ 0 Low
temperature degrees C humdity

10 ~ 15
%RH

max. 48 hours

Should be no condensation.
Humidity should be 65 % or less when the temperature is 32 degrees C.
Temperature should be 26 degrees C or less when the humidity is 80 %.

VIBRATION

Operating

Altitude

Printer

65 to 101 kPa (0 to 3,100 m or less)

Scanner/ADF

0 to 2,500 m or less

When stored

0 to 3100 m or lower*

Note : Withstands altitude of 0 to 15, 000 m while transported by air. However, this assumes
that the cargo compartment is maintained at 70.9275 kPa or higher.

LEVELNESS
Difference between front and back: 5 mm or less /445 mm
Difference between left and right: 10 mm or less /445 mm
ILLUMINATION
3, 000 lx or less (do not expose to direct sunlight)

There should be no damage under the following conditions


Frequency

: 5Hz to 55Hz

Acceleration

: 1.5 G (Between 5 to 10 Hz, however, constant 7.5 mm


double amplitude is assumed.)

Frequency sweep

: Logarithmic sweep 10 minutes for one-way

Direction of application

: X, Y, Z directions

Number of cycles

: 3 cycles for each X, Y, Z direction (1 hour)

SHOCK (DROPPING)
There should be no damage on 1 corner, 3 edges, and 6 sides of the packages under the
conditions below.
Main unit (ADF installed) : 460 mm
500-sheet cassette (option) : 760 mm

23

EPSON AcuLaser CX11/CX11F

Revision C

1.2.1.4 Conformed Safety Standards


SAFETY STANDARDS

COMMUNICATION STANDARDS
Model Type

Model Type

Applicable Standards

120V

UL60950 3rd Edition


CSA C22.2 No.60950-00
21 CFR Part 1010,1040
NOM-019-SCFI-1998

230V

IEC60950 3rd

120V

230V
Applicable Standards

120V

FDA21CFR Chapter 1, Subchapter J, Section 1010, 1040

200V series

IEC60825 Class 1 Laser Product


CE Directive
Nordic Agency Approvals

FCC Part 68
IC CS03
COFETEL
PSTN01

TBR21

SAFETY STANDARDS (LASER TRANSMISSION)


Model Type

Applicable Standards

Ministry of Telecomunication
ANATEL
CNC
IDA
SIRIM
PTD
AS/ TS001
TNA 102
HKTA 2111
MII&NAL

EMI STANDARDS
Model Type

Applicable Standards

120V

FCC Part15 Subpart B, Class B (AnSI C63.4/11.4D)

230V

EN55022 (CIRSPR Publication22), Class B


EN61000-3-2 (Harmonics) ClassA
EN61000-3-3 (Flicker)
EN55024
GB4943
GB9254 Class B,GB17625.1
KN22 Class B
KN61000-4-2/-3/-4/-5/-6/-11
AS/NZSCISPR22 Class B

24

EPSON AcuLaser CX11/CX11F

Revision C

1.2.1.5 Environmental Characteristics


ENERGY STAR
International Energy Star Program not compliant
BAM
Not compliant
ECO MARK
Not compliant
EXHAUST GAS
Ozone concentration

: 0.02 mg/m3 or less


(measurement method conforms to BAM)

Styrene Concentration : 0.02 mg/m3 or less


Dust concentration

: 0.075 mg/m3 or less


(measurement method conforms to BAM)

TVOC

: 0.2 mg/m3 or less

MISCELLANEOUS
Toner

: should have no affect on the human body


(OSHA, TSCA, and EINECS compliant)

OPC

: should have no affect on the human body (OSHA


compliant)

Ozone evolution

: UL 478, 5th edition compliant

Materials

: should not contain any materials prohibited in each


country, nor include harmful substances greater than
accepted.

25

EPSON AcuLaser CX11/CX11F

Revision C
Durability
Number of printable pages
Ave. : 3,000 pages/month
Max. : 45,000 pages/month (Monochrome : Color = 3 : 1)

1.2.1.6 Reliability
PRINTER SECTION
Paper Jam/ Multi-Feed Rate

SCANNER SECTION

Table 1-9. Paper Jam/Multi-sheet Feed Rate (unit: page)


Standard paper
Reliability issue

Plain paper

Special paper

MPtray

500-sheet
cassette

MPtray

500-sheet
cassette

MPtray

500-sheet
cassette

Jam rate

1/3000

1/5000

1/2000

1/3000

1/100

---

Multiple-sheet
feed rate

1/1500

1/2500

1/1000

1/1500

1/50

---

Carriage MCBF

Opening/Closing of the document cover : 30,000 times


Opening/Closing of the scanner module : 2,000 times
Light source MTTF

Note : The above rates are measured under the following conditions.
Paper size: Regular size
Newly unpackaged paper were used.
The 500-sheet cassette does not support special paper.
Multiple-sheet feed rate: Conditions when adding new paper onto remaining
paper in the tray or cassette are not considered.

ADF SECTION

MPBF
Main unit: 50,000 pages
NOTE: MIBF: 150,000 pages
Number of images: As color printing uses 4 color images (Y, M, C, K),
four images are counted per page.
For LGL size, 8 images are counted per page.
Calculated as Color : Monochrome = 2 : 1.
Monochrome : 50,000 1/3 = 16,700 images
Color
: 50,000 2/3 4 colors = 133,200 images
MIBF
: 16,700 + 133,200 = 149,900 images (approx. 150,000
images)

: 100,000 cycles or more

: 10,000 hours

Feed error

: 1/2,000 or less

Multi-sheet feed

: 1/2,000 or less

Paper jam

: 1/1,000 or less

Life of paper feed

: 100,000 pages

Life of opening/closing operation

: 15,000 times

SERVICEABILITY
MTTR (Mean Time to Repair)

: Average 30 minutes or less


(The MTTR is a time for service
personnel to locate and correct the
malfunction only, and the time for
examining malfunction is not
included.)

Mechanical Life
Printer life
: 200,000 pages or 5 years, whichever comes first.
500-sheet cassette: 200,000 pages or 5 years, whichever comes first.
Note:

Calculated as Color : Monochrome = 2 : 1


Color only
: 150,000 pages
Monochrome only: 200,000 pages

26

EPSON AcuLaser CX11/CX11F

Revision C
Dimensions and weight when the option cassette is installed

1.2.1.7 Outside Dimensions and Weight


Dimensions and weight of base model, FAX model, and options

Table 1-11. Dimensions and Weight with Option Cassette Installed

Table 1-10. Dimensions and Weight


Product

Width (mm) Depth (mm) Height (mm) Weight (kg)

Base model

460

467

593

30.9

FAX model

460*

467

667

33.1

500-sheet cassette

440

446

130

NOTE 1: Manufacturing tolerance is 5 mm in dimensions and 0.5 kg in weight.


2: Consumables are not included in the main unit weight (controller is included).
*: ADF: Width becomes 494 mm when the LGL extension paper tray is opened.

460mm

Width
(mm)

Depth
(mm)

Height
(mm)

Weight
(kg)

Main unit (Base model) +


500-sheet cassette

460

467

724

38.9

Main unit (FAX model) +


500-sheet cassette

460*

467

798

41.1

Main unit when the scanner is open


(base model) +
500-sheet cassette

460*

---

979

38.9

Main unit when the scanner is open


(FAX model) +
500-sheet cassette

460*

---

983

41.1

Combination and Condition

467mm

NOTE 1: Manufacturing tolerance is 5 mm in dimensions and 0.5 kg in weight.


2: Consumables are not included in the main unit weight (controller is included).

467mm

798mm

Base model

460mm

724mm

593mm

667mm

*: ADF: Width becomes 494 mm when the LGL extension paper tray is opened.

FAX model

Figure 1-1. Dimensional Outline Drawing

Base model

FAX model

Figure 1-2. Dimensional Outline Drawing (main unit + 500-sheet cassette)

27

EPSON AcuLaser CX11/CX11F

INSTALLATION ENVIRONMENT

Revision C

Top

Installation Method
Remove the hook that join the upper and the lower parts of the package.
Pull out the upper part of the package upward.
Take out the photoconductor unit and the toner cartridge boxes. *1
Hold the handles on the bottom of the main unit, lift up the printer, and place
it at the installation location (two persons are required to perform this
operation). If you lift up the printer holding its right-and-left sides, make sure
to support the backside of the LEG with your hands to keep balance.
5. Turn the printer power off.
6. Open the cover A to remove the development unit protective cover, and install
the specified toner cartridge.
7. After installing all the 4-color toner cartridges, close the cover A, lift up the
scanner section*2, and open the cover B.
8. Turn up the photoconductor insert lever.
9. Insert the photoconductor unit.
10. Close the cover B.
11. Fully extend the paper output extension on the cover B. Be sure to extend the
folded part of the paper output when printing on LGL sized papers.
12. Before scanning LGL sized papers using the ADF, extend the folded part of
the ADF paper feed tray extension, and open the LGL paper output extension.

Base Model

Fax Model

258mm

258mm

1.
2.
3.
4.

300mm

100mm

100mm

353mm

353mm

Leg_008_011RB

Front

Base Model

Fax Model

ROD-CLEANER

Note *1: The photoconductor unit for domestic FAX model is packed separately.
*2: As for FAX model, the scanner section is only lifted when the ADF is
closed.

300mm

ROD-CLEANER

251mm

251mm
Leg_008_012RB

Side

Base Model

Fax Model

1016 mm

353 mm

1005 mm

1068 mm

258 mm

353 mm

1068 mm

258 mm

Leg_008_013RB

Figure 1-3. Space Requirements

28

EPSON AcuLaser CX11/CX11F

Revision C

1.2.2 Printer Section

1.2.2.2 Printer Basic Specifications

1.2.2.1 Process Specifications & System

RESOLUTION

Printing method

: Semiconductor laser beam scanning and dry


electrophotographic process with two ingredients

600dpi

Light source

: Semiconductor laser

FIRST PRINT TIME

Photoconductor

: Organic photoconductor

Charging

: Roller charging system

Development

: Two ingredients, None-contact developing system

Toner

: Made up of two nonmagnetic ingredients

Primary transfer

: Intermediate transfer belt method

Fixing

: Heat roller and fuser belt system

The time from receiving the Start command to when trailing edge of the paper leaves
the paper eject roller.
Note that the time given in the tables below does not apply when the printer is in the
conditions described in 1.2.2.7 Printer Engine Restrictions (p39).
Table 1-12. Monochrome mode (Unit: second or less)
Simplex printing

Paper size

Standard

Low speed

A4

17

LT

17

Table 1-13. Color mode (Unit: second or less)


Simplex printing
Paper size

Low speed 1
Standard

Thick/Extra
Label/Coated Paper
Thick Paper

Envelop

Low
speed 2

A4

17

27

24

27

28

LT

17

27

24

27

28

29

EPSON AcuLaser CX11/CX11F

Revision C

PRINTING MODE BY PAPER TYPE

PAPER FEED

Table 1-14. Printing Mode by Paper Type


Paper Type

Table 1-15. Paper Feed

Printing Speed Mode


F/C

B/W

Plain paper 2

64 to 80g/m2 (RX-80/4024)

Standard

Standard

Plain paper 2
(reverse side)

For printing on reverse side of the Plain paper Standard


2.

Standard

High quality paper

81 to 105g/m2 (EPSON standard paper)

Standard

Standard

High quality paper


(reverse side)

For printing on reverse side of the High quality Standard


paper

Thick paper 1

106 to 163g/m2

Paper feeder

Paper type*2/Paper size

Available Paper
Basic Weight
64g/m2

Standard paper: RX-80

180 sheets

Standard paper: EPSON High quality Plain 82 g/m2


paper

Standard

20mm

Plain paper/Recycled paper


A4, A5, B5, LT, GLT, HLT, Executive

64 to 80 g/m2

Low
speed 1

Standard

20mm

High quality paper

81 to 105 g/m2

75 sheets

Transparencies: A4, Letter

---

Thick paper 1
(reverse side)

For printing on reverse side of the Thick paper Low


1.
speed 1

Standard

75 sheets

Labels: A4, Letter

---

Thick paper 2

164 to 210g/m2
(including double postal card and 4-sided
postcard)

Low
speed 1

Low
speed

20mm

Coated paper

105 to 210 g/m2

20mm

106 to 163 g/m2


164 to 210 g/m2

Thick paper 2
(reverse side)

For printing on reverse side of the Thick paper Low


2.
speed 1

Low
speed

Thick paper:
A4, A5, B5, LT, GLT, HLT, F4, LGL
(14), GLG (13), Executive

20 sheets

75 to 105 g/m2

OHP

Transparency (color, monochrome)

Low
speed 2

Low
speed

Envelopes
Yokei #0, Yokei #4, Yokei #6
Chokei # 3, Chokei #4, Kakugata #3

Label 2

Labels

Low
speed 1

Standard

20mm

User defined size:


Width 90.0 to 220.0 mm
Length 110.0 to 355.6 mm

64 to 210 g/m2

Envelopes

75 to 105g/m2Envelops for each country

Low
speed 1

Low
speed

500 sheets
56mm

A4, LT

64 to 105 g/m2

Coated paper 3

105 to 210 g/m2

Low
speed 1

Low
speed

Coated paper 3
(reverse side)

For printing on reverse side of the Coated


paper 3

Low
speed 1

Low
speed

Reverse side indicates the second print side when feeding manually to print on both
sides.

Optional Products

Standard

200 sheets

Note *:

MP tray

Sheet
capacity
*1Height
capacity

500-sheet
cassette

Note *1:
*2:

Environmental condition for the capacity: 22 C/55% RH.


Refer to 1.2.2.3 Paper Specifications (p34).

Paper feed reference


Reference position to feed paper (in any size) is always center of the feeders.

30

EPSON AcuLaser CX11/CX11F

Revision C

COMBINATION WITH OPTIONAL CASSETTE


An optional 500-sheet cassette can be added to the printer to feed papers as follows.
Table 1-16. Combination with Optional Cassette
Combination
Standard

MP tray

500-sheet cassette

200 sheets *1/180 sheets


*2
500 sheets*1,2

Total Number of Sheets

use

use

---

use
200*1
180*2

Note *1:
*2:

700*1
680*2

RX-80 (64 g/m2)


EPSON high quality plain paper (82 g/m2)

31

EPSON AcuLaser CX11/CX11F

Revision C

SUPPORTED PAPER SIZE, TYPE AND ORIENTATION


Table 1-17. List of Supported Paper Size, Type and Orientation

Standard

Paper

Vertical (length)

Horizontal (width)

MP tray

500-sheet cassette

Paper orientaion

Manual duplex

A4

297.00

210.00

SEF

Available

A5

148.00

210.00

---

SEF

Available

Letter

279.40 (11.00)

215.90 (8.50)

SEF

Available

---

SEF

---

HALF Letter

215.90 (8.50)

139.70 (5.50)

{*3

Legal

355.60 (14.00)

215.90 (8.50)

---

SEF

Available

GLG

330.20 (13.00)

215.90 (8.50)

---

SEF

---

---

SEF

---

SEF

Available

GLT

266.70 (10.50)

203.20 (8.00)

{*3

EXECUTIVE

266.70 (10.50)

184.15 (7.25)

---

F4

330.00

210.00

{*3

---

SEF

---

User defined size:

110.00 to 355.60

90.00 to 220.00

---

Free

---

OHP

A4: 297.00

A4: 210.00

---

LT: 279.40

LT: 215.90

A4: 297.00

A4: 210.00

LT: 279.40

LT: 215.90

235.00

120.00

{*3

---

SEF

---

Label
Special paper

Paper size: unit mm (inch)

Envelop *1

SEF

-----

105.00

{*3

---

SEF

---

98.00*2

190.00

{*3

---

LEF

---

235.00

120.00

{*3

---

SEF

---

90.00

{*3

---

SEF

---

216.00

{*3

---

SEF

---

235.00

205.00
277.00
Note *1:

---

SEF

For details on orientations of envelop and postcard, refer to Envelop Orientation


(p33).

*2:

Load the envelop with its flap opened. If the length of the envelop is 110 mm or less
when the flap is opened, the envelop cannot be used.

*3:

Papers which are only supported by firmware (handled as user defined size by the
video I/F).

"{": Feeding is possible by specifying the size code with the control panel.
"SEL (Short Edge Feed)" : Set paper to be loaded from its short side.
"LEF (Long Edge Feed)" : Set paper to be loaded from its long side.

32

EPSON AcuLaser CX11/CX11F

Revision C

Envelop Orientation

PAPER EJECT CAPACITY

Paper feed
direcction

250 sheets, Face down only

Envelopestype Yokei #0
Yokei #4

Yokei #6*4

Chokei #3
Chokei #4
Kadokei #3

NOTE: Conditions for the capacity:


22 degrees C/55% RH, standard paper (simplex/duplex printing).
The print ratio is 5% for both B/W and color printing (With color
printing, 5% for each color).
CONSUMABLES AND PERIODIC REPLACEMENT UNIT

NOTE 1: Load envelopes in the MP tray with its print surface facing up
2: Image quality and feed is not guaranteed when printing on the back side
(flap side) of envelopes.
3: Envelopes with adhesive or tape are not available.
4: Load the envelop with its flap opened. If the length of the envelop is 110
mm or less when the flap is opened, the envelop cannot be used.
Printing Surface Set Direction

Set paper with printing surface facing up. (for both MP tray and 500-sheet
cassette)

Table 1-18. List of Consumables and Periodic Replacement Unit


Classification
Consumables

Replacement unit
Toner cartridges (Black, Cyan, Yellow, Magenta)
Photoconductor Unit
(with waste toner box)

Regular Replacement
Parts

FUSER ASSY
HOUSING ASSY-DEVE (Developer)
2ND BTR ASSY

Note : For detailed specifications, refer to 1.2.2.5 Consumables/Periodic Replacement Unit


(p37).

Paper feed direcction


Paper feed direction

Printing surface

33

EPSON AcuLaser CX11/CX11F

Revision C

1.2.2.3 Paper Specifications

PAPER THAT MAY CAUSE PRINTING DEFECTS, PAPER JAMS OR


PRINTER MALFUNCTION

SUPPORTED PAPER TYPE

Transfer paper (carbon paper, non-carbon paper), thermal paper, impact paper,
acid paper

Standard paper

Monochrome

: RX-80 paper (monochrome), 4024 paper (20 lb)

Paper that is too thin or too thick

Color

: EPSON Color Laser Paper

Paper that is wet or damp

Plain paper

Paper with special coatings or color printer paper with processed surfaces

64g/m2 ~ 105g/m2
(Commonly used copy paper, recycled paper, high quality plain paper)

Glossy (too slick) paper, paper with too rough surface , or paper that the roughness
is significantly different between the front side and the back side.

Recommended recycled paper: Green100

Paper with punch holes or perforations

Special paper

EPSON transparency sheets (A4)

Irregularly shaped paper or paper with non-perpendicular corners

Labels

Labels that peel off easily

Thick paper (106

Envelopes

Special paper for ink jet applications (super-fine, glossy, glossy film, etc.)

EPSON coated paper (A4)

Paper previously used in a thermal or ink jet printer

C H E C K
P O IN T

Creased, curled or torn paper

lb

g/m2

~ 210

g/m2)

: ream weight = gross weight of 500 sheets of 17 x 22


sized paper
g/m2 : 1g/m2 = 0.2659763lb
Before purchasing a large amount of paper, test the paper if it
can be printed normally.

Paper with glue, staples or paper clips attached to it

Transparencies for other color laser printers or color photocopiers


Paper that has been already printed by other color/monochrome laser printers or
photocopiers
Sheets of paper stuck together
Postcards for ink jet printers, unofficial postcards, and adhesive postcards
Iron print coated paper (for both ink jet and laser printers)
Paper that is deteriorated or discolored, due to temperatures lower than 180 C.

34

EPSON AcuLaser CX11/CX11F

Revision C

AVAILABLE PAPER BY FEEDER

PRINTING AREA
Maximum printable area
216.00 mm (width) x 355.60 mm (length)

Table 1-19. Available Paper by Feeder


Special paper

Standar
d paper

Plain
paper

OHP

Postcar
d

Label

Thick
paper

MP tray

500-sheet
cassette

Paper Feeder

Envelo Coated
pes
paper

NOTE: Continuous printing beyond the guaranteed printing area (border 4mm)
causes soiling inside the mechanism.
Printable area
The minimum left, right, top and bottom margins are 4 mm for any type of paper.
For envelop, however, left and right margins should be 6 mm.

Note { : Paper feed and image quality is guaranteed.


: Paper feed and printing is possible. However, this is limited to types of paper
for general applications.
Image quality is not guaranteed.

4mm

4mm

4mm

X : Feed is not possible.

4mm

Printable area

Figure 1-4. Printable Area

35

EPSON AcuLaser CX11/CX11F

Revision C

1.2.2.4 Image performance

SKEW

PRINTING START POSITION ACCURACY

Table 1-21. Skew


A4

Table 1-20. Printing start position accuracy


A4

Simplex printing

Main scanning direction Reference point (c)

2.5mm
2.0mm

Sub-scanning direction Reference point (a)

Simplex printing

Main scanning direction (| a-b |)

1.2mm

Sub-scanning direction (| c-d |)

0.8mm

Table 1-22. Length standard of measurement


A4
Main scanning direction (e)

Printable area

Sub scanning direction (f)

Simplex printing
190mm
114.5mm

HEIGHT OF CURL OF OUTPUT PAPER


Feed direction
Table 1-23. Height of Curl of Output Paper
Paper Type

Figure 1-5. Printing start position accuracy

Curl height

Normal paper, plain paper

15mm or less

Other special papers

No regulation

Note : Measurement conditions


1. Print out 20 sheets of paper continuously in order to stabilize the fuser unit.
2. After the 20 pages are printed out, pick out the 21st to 30th pages as samples, and
wait for 5 minutes before measuring them.
3. Place those papers on a flat surface with their curls facing upward, measure the length
between the flat surface and the tip of the curl of the bottommost paper, similarly
measure the other three corners, and define the largest value of four corners as the
curl value.

36

EPSON AcuLaser CX11/CX11F

Revision C

1.2.2.5 Consumables/Periodic Replacement Unit

CONDITIONS FOR STORAGE AND TRANSPORT


Temperature and humidity conditions

SPECIFICATIONS

Table 1-25. Temperature and humidity conditions


Table 1-24. Consumables and Components needing Periodic Replacement
Program
Toner Cartridge
(Y, M, C, K)

Configurations
Toner Cartridge

Heat roller

Developer unit

Development roller

Second transfer unit Transfer roller

Note *1:

*2:

1500*1
4000*1

Photoconductor Unit Transfer belt


Photoconductor with
waste toner box

Fuser unit

External
Weight
Lifetime (pages)
dimensions (mm)
(kg)
52.7 (W)
285.6 (D)
58.4 (H)

0.2
0.27

14000*2
310 (W)
B/W continuous: 280 (D)
42,000
110 (H)
F/C continuous:
10,500

2.8

100000

330 (W)
110 (D)
105 (H)

1.3

K : 100000
Y/M/C: 66700

315 (W)
75 (D)
85 (H)

0.7

100000

315 (W)
35 (D)
15 (H)

0.2

Status

Temperature

Humidity

Guaranteed period

Normal
Conditions

0 to 35 degrees C

15 to 80 % RH

Severe
High
35 to 40 degrees C High
Conditions temperature
humidity

80 to 95 % RH

Low
Low
-20 to 0 degrees C
temperature
humidity

5 to 15 % RH

24 months
(unopened)
Max. of 1 month

NOTE 1: Non-condensing
2: Storage time after opening is 12 months in the normal operating environment.

Storage altitude
65 to 101kPa (0 to 3100m)
(Withstands altitude of 0 to 15, 000 m while transported by air. However, this
assumes that the cargo compartment is maintained at 70.9275 kPa or higher.)
Package dropping
There should be no damage on 1 corner, 3 edges, and 6 sides of the listed in the
table below by drop of 91 cm.
Table 1-26. Package dropping

Approximate number of printed pages using A4 continuous printing at 5% print rate.


The cartridge lifetime varies according to the paper size and type of printing (toner
save mode etc.)
Monochrome : Color = 1 : 2, 2p/J, print rate 5% (A4)
The lifetime depends on printing method and the frequency of switching the power.
The life of the photoconductor unit is reduced by half when printing on LGL sized
paper only.

Package name

Drop

Toner Cartridge

91cm

Photoconductor unit + Transfer unit

91cm

Fuser unit

91cm

Developer unit

91cm

Second transfer unit

91cm

37

EPSON AcuLaser CX11/CX11F

Revision C

1.2.2.6 Notes When Replacing Consumables and Installing Optional


Products
CONSUMABLES
Toner Cartridge
The power supply of the main unit should be on.
If the main unit is turned off, the cartridge that needs to be replaced does not move
to the cartridge replacement position.
Photoconductor Unit
This unit can be replaced regardless of whether or not the main unit is turned on.

OPTIONAL PRODUCTS
500-sheet cassette

Turn off the main unit before installing.


If the main unit is on when the cassette is installed, it is not detected.

Secure the cassette to the main unit with the coupling part on the top surface
inside the unit.

Adding Controller Option Parts


Turn off the main unit before installing. The part will be damaged if the power is
on.

38

EPSON AcuLaser CX11/CX11F

Revision C

1.2.2.7 Printer Engine Restrictions


FACTORS LIMITING PRINTING SPEED
Image Quality Adjustment
Table 1-27. Image Quality Adjustment
Purpose
During printing

Admix*3
(Toner Cartridge Developer)

Collection(Developer Toner To prevent excessive amount of toner in the black developer After printing in black and white continuously, the printer rotates the rotary if it
Cartridge (collection space))
when printing in black and white continuously.
detects that the toner dispense time during the job is equivalent to 30 pages.

To prevent making a density difference between input


data and output image.
To prevent toner from being stirred unequally.
To supply toner when printing an image with high print
ratio.

Time required
(sec.)

1. When printing more than 51 copies (pages) continuously*1


45 seconds
Every time the printer makes 50 copies (pages), it stops the job temporarily to
perform the ADC*2 control.
2. If the printer detect a near-end of Toner Cartridge, it changes the timing of the
ADC control to every 25 copies (pages).

Note *1:

To keep the image density at target level.

Condition and control

When the printer comes into the following conditions, it stops the job temporarily 15 seconds/
at the timing given for each condition to perform the ADC control.
color
4
1. A/C* = 100%
: 5 per page
2. 35% Average of A/C < 100% : Every 5 to 50 pages
3. Average of A/C < 35%
: Every 50 copies (pages)
12 seconds *5

Condition to print 50 copies (pages) continuously:


The average of the print ratio should be 35% or less for each color.

*2:

ADC = Automatic Density Control: A control to ensure stable print density

*3:

The printer sometimes perform the ADC control more than once. In such case, the time required can be obtained by multiplying "Time for once ADC" by "Number of executions".

*4:

A/C = Area coverage:


Print ratio of each color

*5:

3 seconds x 4 colors

Cooling down
This is performed to prevent the edges of the heat roll from rising in temperature when small-sized paper is used. If the temperature difference between the edges and the center
of the heat roll reach a certain level, the printer stops the current job to perform the cooling down operation. Time required may vary according to paper size, number of printed
pages, etc..
NOTE: Ave. : 60sec /Max. aprox.110sec

39

EPSON AcuLaser CX11/CX11F

Revision C

FACTORS LIMITING PRINTING START


Table 1-28. Factors Limiting Printing Start
Purpose

Condition and control

Time required
(sec.)

Cycle Down

To keep the image density at target level.

When the number of printed copies (pages) becomes 20 (by both continuous or
intermittent printing) after performing the ADC, the printer performs another
ADC when the current job is finished.

Cycle Up

To correct the toner density

1. The printer performs the ADC if the SENSOR HUM & TEMP detects that the 45*1
temperature and humidity in the printer are under the following conditions at
power-on or when returning from the low-power mode.
20 degrees C/85% to 32 degrees C/42% or more
2. The SENSOR HUM & TEMP detects the temperature and humidity inside the
printer at power-on. The detected condition is compared to the condition
detected at the previous power-off, and if the difference is as shown below, the
printer performs the ADC.
Temperature : 4 degrees, Humidity : 10%RH

Photoconductor Unit

Parameter control according to the piece-to-piece variations The printer performs the ADC when replacing the Photoconductor unit with a new 74*2
of Photoconductor.
one or used one.

New Toner Cartridge

Filling toner -> Recovering from an Empty error

Prevention of color toner


concentration

To prevent the color toner from concentrating to the left side 1. When the printer have finished five B/W print jobs in a row, it rotates the
15 sec/color
in the developer, which may cause partly (right side on the
Augers of the three developers (C, M and Y) switching the rotary position to let
paper) missed printouts, after printing in black and white
the color toner in the developers spread evenly.
continuously.
2. When the printer is turned on for the first time after purchase, it does the same
operation as described above so that the toner spread evenly in the developers.
(By the rotary rotation while performing continuous black
and white printing, color toner, which is not used for the B/
W printing, is moved along the spiral of the Auger (The
Auger of the developer for colors do not rotate during black
and white printing). With the color toner concentrated to the
left side, color printing may result in missing the right side
image.)

Note *1:
*2:

The printer performs the ADC when replacing the Toner Cartridge with a new
one. (Not performed when replacing with a used one.)

45

20 ~ 85 sec

When the operation performed during the warm-up, the warm-up time becomes 74 seconds.
The warm-up time is included. (After the cover is opened and closed, the normal warm-up operation is executed.)

TONER DUTY LIMITING VALUE


240% (to prevent paper from twisting around the FUSER ASSY)
NOTE: If it exceeds 240%, the engine (Mechanical Controller) forces a hard stop.

40

EPSON AcuLaser CX11/CX11F

Revision C

1.2.3 Scanner Section

Document Size Detection


Not available

1.2.3.1 Scanner basic specifications

ADF Detection
Available

Type
Flatbed color image scanner

Scan Pause and Resume


Available

Scanning Method
Carriage moves to read the fixed document

Lock Mechanism
Scanner unit cannot be opened when the ADF is open

Sensors
Color CCD 4 Line CCD (RGB_BW)

Weight
3.3kg

Maximum Scan Area


216mm x 297mm

Dimention (W x D x H)
460 x 348 x 65 (BOX HEIGHT)

Maximum Effective Pixels


5,100 x 7,020 pixels (600 dpi)

Read Accuracy (main scanning)


1.5 % /216mm

Maximum Document Size


A4, LT

Read Accuracy (sub scanning)


0.5 % /100mm at 600dpi

Optical Resolution

Main scan: 600 dpi

Sub scan: 600 dpi (1-2 phase)

Light Source
White cold cathode fluorescent lamp (CCFL)
Scanning Resolution
9,600 dpi x 9,600 dpi
Gradations
16 bit input, 1/8 bit output for each pixel of each color
Scan Speed

Monochrome: 2 sec/A4, 300 dpi

Full color: 11 sec/A4, 300 dpi

Warmup Time
Within 45 sec (at 25 degrees C)
(Light intensity output reaches 95 % within 90 sec at 25 degrees C)

41

EPSON AcuLaser CX11/CX11F

Revision C

1.2.4 ADF section

Document Size Detection


Available for A4, LT, and B5

1.2.4.1 ADF Basic Specifications

Cover Open Detection


Available

Scanning/Paper Feeding Method


Small window scanning, U-turn paper feed method
Maximum Document Size
A4, LGL, LT, B5

Width: 182 ~ 216mm

Length: 257 ~ 355.6mm

Maximum Loadable Pages

A4 (80g/m2): 50 sheets

LT (75g/m2): 50 sheets

LGL (80g/m2): 50 sheets

NOTE: Gross thickness of papers 8 mm or less


Basic Weight of Document Paper
50 ~ 124g/m2
Document Paper Type
Laser printer paper, Ink-jet paper, Plain paper, Recycled paper, etc.
Scanning Order
1 to N

Lock Mechanism
ADF cannot be opened when the scanner unit is open
Weight
2.65kg
Size
448 x 323 x 90
Registration Accuracy

Leading edge registration 0 1.5mm (sub scanning direction)

Center registration: 0 1.0 mm (main scanning direction)

Anti-Skew Accuracy

Sub-scanning direction: 0 1.5 mm/297 mm

Main-scanning direction: 0 1.0 mm/200 mm

Magnification Error

Main scanning 1.5 % /216 mm

Sub scanning 1.0% /356 mm

Document Stack
Face-down
Document Positioning
Center
Scan Speed

Monochrome: 2 sec/A4, 300 dpi

Full color: 11sec/A4, 300dpi

Detection of Paper Presence on the ADF


Available

42

EPSON AcuLaser CX11/CX11F

Revision C

1.2.4.2 Document Specifications

1.2.5 Copy Performance

SUPPORTED PAPERS

1.2.5.1 Paper Size and Print Area

Paper type
Plain paper/Semi thick paper/Recycled paper/Laser printer paper/Ink-jet paper
Paper Type

Paper size
B5/A4/LT/LGL
Document basic weight
50 ~ 124g/m2

Table 1-29. Paper Size and Print Area (unit: mm)

(g/m2)

UNSUPPORTED PAPERS
Paper type
Tracing paper for drafting/Coated paper/Thermal paper/Paper with adhesive/
silicone oil paper/CF paper/Cut-and-patched paper/Processed paper/Thick paper
more than 125g/m2.
Document status
Curled document that are 10 mm or more in width and 20 mm or less in
length.Wrinkled or folded document that are 5 mm or more in width and 20 mm or
less in length.

Paper Size:
(H x V)

Print Area
a1

a2

c1

c2

A4

297 x 210

200

287

B5

257 x 182

172

247

LGL

215.9 x 355.6

205.9

345.6

LT

279.4 x 215.9

205.9

269.4

a1

a2

c1

Guaranteed
Printing Area

REMEDY FOR PAPER JAM


If the document is entangled with the roller inside the ADF mechanism, turn the knob
counterclockwise so that the jammed document is ejected to the document tray.
(The knob cannot be turned clockwise)

c2

Figure 1-6. Guaranteed Printing Area


NOTE: The scanned area of the original is determined based on the paper size
matching the home position of the original (origin on the document table)
with that of the paper. When the size of the original (original scan area)
exceeds the maximum scan area of the scanner, the original is copied in
the range of the maximum scan area. The scanned area is placed in the
center of the guaranteed printable area with the area beyond the
maximum range cut off.

43

EPSON AcuLaser CX11/CX11F

1.2.5.2 Copy Accuracy

Revision C

PRINTING START POSITION ACCURACY

ENLARGEMENT PERFORMANCE

Table 1-30. Printing Start Position Accuracy

Definition
Enlargement performance is obtained by multiplying magnification error of the
optical scanner read by that of the printer.

A4

Document table

ADF

Main scanning direction Reference point (c)

3.5mm
3.0mm

4.5mm
4.5mm

Sub-scanning direction Reference point (a)

Scanner: Main scanning 1.5 % /216mm


Sub scanning 0.5 % /100mm

Printer : Main scanning 100 0.5 % /190mm


Sub scanning 100 0.5 % /234mm

ADF

: Main scanning 0.5 % /216mm


Sub scanning 0.5 % /356mm

Copy using ADF

Guaranteed
Printing Area

Specification Values

: Main scanning 100 2.0% /190mm


Sub scanning 100 1.5% /277mm

Feed direction

Copy using document table: Main scanning 100 2.0% /190mm


Sub scanning 100 1.0% /277mm

Figure 1-7. Printing Start Position Accuracy


SKEW
Table 1-31. Skew
A4

Document table

ADF

Main scanning direction (| a-b |)

2.2mm

3.1mm

Sub-scanning direction (| c-d |)

3.4mm

4.8mm

Table 1-32. Length standard of measurement


A4

Simplex printing

Main scanning direction (e)

190 mm

Sub scanning direction (f)

277 mm

44

EPSON AcuLaser CX11/CX11F

Revision C

1.2.6.1 Basic Specifications

Supported lines : PSTN (Public Switched Telephone Network),


PBX (Private Branch Exchange)
Earth start/Flash start compatible (For German models only)

RECEPTION/TRANSMISSION MODES

TRANSMISSION SPEED

Color

The communication speed is determined automatically by negotiating with the other


party according to the fax protocol.

1.2.6 Fax Performance

: 8 bits for each RGB

Monochrome : 1 bit
DATA COMPRESSION
Color

Transmission speed:
33600/31200/28800/26400/24000/21600/19200
16800/14400/12000/9600/7200/4800/2400 bps

: JPEG

Monochrome : MH, MR, MMR


RECEIVING/TRANSMITTING DENSITY
Color

PROTOCOL
Protocol

Supported Countries

: 200 x 200 (dpi)

Supports the following 36 countries

Monochrome : 8 x 15.4, 8 x 7.7, 8 x 3.85 [dot/mm]

Japan
Taiwan
China
Korea
Hong Kong
Singapore
Australia
New Zealand
Thailand
Malaysia
America
Canada

PAPER SIZE
Color

: A4, LT, LGL*

Monochrome : A4, LT, LGL*


NOTE"*":

LGL sized papers only become available when using the ADF

PRINT PAPER SIZE


Color

: G3, G3ECM

: A4, B5, LT, LGL

Monochrome : A4, B5, LT, LGL


C A U T IO N

Austria
Belgium
Denmark
Finland
France
Germany
Greek
Netherlands
Ireland
Italia
Luxembourg
Portugal

Spain
Sweden
England
Russia
Poland
Czechoslovakia
Hungary
Swiss
Norway
Argentine
Brazil
Mexico

Using the product in countries or regions other than the above


supported countries is not guaranteed.

SUPPORTED LINES
Selecting the country and the line type using the control panel enables the
communication in response to the FAX standards of each country.

45

EPSON AcuLaser CX11/CX11F

Revision C

1.2.7 Controller Specifications

1.2.7.2 Host interface specifications

1.2.7.1 Basic Specifications

The printer provides the following host interfaces.

CPU

: TX4955 (192MHz)

Network interface

RAM

Standard

Extension

USB (Rev.2.0 HS) interface

: 128 MB (P slot= 64 MB + SO slot =64 MB)

: Up to 576 MB with additional memories as follows;


(SO slot=256MB-DIMM + S1 slot=256 MB-DIMM)
DIMM Specification: 90 pin SDRAM (128 bit)
Capacity = 16 MB, 32 MB, 64 MB, 128 MB, 256 MB

Program ROM

: 8 MB Flash (Mirror type)

Panel

: LCD 22 characters x 1 line


Seven LEDs
22 buttons (Base model)
32 buttons (FAX model)

Interface

Fax interface (Fax model only)

Phone line

Attached telephone

The locations of the interfaces are shown below.

Fax interface* (phone line)


Fax interface* (attached telephone)
USB interface

Host I/F

: USB 2.0 HS
Network (Cobalt)

FAX I/F
Laser-FAX

: External board compatible (manufactured by NJRC)

Scanner I/F

: CCD I/F
Moter I/F
ADF I/F

Engine I/F

: UART (same as AcuLaser C1100)

Network interface

Figure 1-8. Location of Interfaces


NOTE"*":The base model is not equipped with the fax interfaces.

46

EPSON AcuLaser CX11/CX11F

Revision C

1.3 Control Panel


1.3.1 Panel Specifications
EXTERIOR

Buzzer

5 lines x 22 characters (132 x 65 dots)

One-Touch button A, B, C

Advanced/Menu
button

Speed dial button Redial button

Cancel button

FAX model

FAX LED (green)


Copy LED (green)

FAX button

Setup LED (green)

Scan LED (green) Data LED (Orange) Error LED (Red)

Asterisk button
Left button

Up button

Hash button

Right button

Color Start button

B/W Start button

Base model

Print LED (green)

Copy button

Scan button

Setup button

Down button

Reset button

Ten-key

Figure 1-9. External View of Control Panel

47

EPSON AcuLaser CX11/CX11F

Revision C

NAMES AND FUNCTIONS


Table 1-33. LCD and LEDs
Name

Function

Liquid Crystal Display


(LCD)

LCD (132 x 65 dot matrix) allows max. 22 characters x 5 lines display


Operation mode and guidance are normally displayed on top line.
The default mode is print mode. So, displays printer status when the product is turned on.

Print LED (green)

On

Copy LED (green)

On

: Printer is in copy mode / Off: Printer is in modes other than copy mode (print, fax, scan, setup modes)

FAX LED (green)


(Fax model only)

On
Off

: Fax mode
: Other than fax mode (print, copy, scan, setup modes)

Scan LED *1 (green)

On
Off

: Scan mode (Push-scan)


: Other than scan mode (print, copy, fax, setup modes)

Setup LED *2 (green)

On
Off

: Setup mode
: Other than setup mode (print, copy, fax, scan modes)

Data LED *3 (orange)

Off
Flashing

: No print data exists.


: Currently receiving print data, copying, sending/receiving fax job, scanning, processing data, or printing.

Error LED *9 (red)

Flashing 1*4
Flashing
Flashing 2 *5
Off

: An error has occurred which permits continuing to print by pressing the B/W Start or Color Start button.*6
: An error has occurred which requires the user to remove the cause of the error.*7
: An error has occurred which requires the user to press the B/W Star or Color Start button after removing the cause of the error.*8
: Indicates no error.

Note *1:

: Printer is in print mode / Off: Printer is in modes other than print mode (copy, fax, scan, setup modes)

Once the push-scan mode is started and the local PC is selected,


the printer exits the scan mode after a certain period of time (one minute).
Wait for the printer to completely exit the scan mode before switching to any other
modes.

*2:

Setup mode doubles with engine stop mode. In the setup mode,
the engine is stopped.

*3:

The status of data LED is either OFF or flashing, not ON.

*4:

Flashing/Flashing 1 indicates 0.3 sec ON, 0.3 sec OFF

*5:

Flashing 2 indicates 0.6 sec ON, 0.6 sec OFF.

*6:

If auto error clear is set to ON, errors are automatically cleared


in a given time without pressing the Start button.

*7:

Automatically restored by clearing the error.

*8:

Not affected by auto error clear set to ON.

*9:

Error LED turns on or flashes whenever an error has occurred in any of the operation
modes. An initialization error due to printer, scanner, fax, or ADF failure disables
switching mode to the mode relating to the failured part. Errors ohter than the
initialzation errors allow to switch mode and continue operating without displaying
the error message (depends on the mode selected). If the error disables some
operation, the error message is displayed when the operation is selected.
If scanner error occurs, copy, fax and scan modes become invalid.(Receiving fax is
available). An error caused by Twain is displayed. If printer error occurs, copy and
print modes become invalid. Fax errors disables the fax mode and receiving fax also
becomes unavailable. System errors are indicated as Cxxxx Service Req (service
call error), and disables the whole operation. However, when the engine related
service call error (Exxxx) has occurred, functions except printer operation can be
used.

48

EPSON AcuLaser CX11/CX11F

Revision C

Table 1-34. List of Button Functions


Button name
Copy button

Function
Switches the modes. Each time the button is pressed, the current mode is switched. Pressing the button twice turns the current mode to printer mode.

FAX button
Scan button
Setup button
One touch speed dial A
One touch speed dial B
One touch speed dial C

Pressing the button immediately sends the fax data to the registered fax number.

Advanced/Menu button

Displays advanced menu.

Reset button

Up/Down buttons

Used when proceeding through menu items, or selecting the parameters.

Resets the copy parameter


Resets the scan parameter.
Resets the fax transmission parameter.
Returns the menu screen on the LCD to the previous level.

Left/Right buttons
Speed dial button

Entering numbers after pressing this button immediately send the fax data to the registered fax number.

Redial button

Inserts a pause into the number or dials the number that was last entered.

Cancel button

Cancels copy, fax transmission, and print job.

Asterisk/Hash buttons

Enters numeric characters such as the number of copy, magnification, and fax number (fax model only).

Ten-key
Start Buttons

Starts monochrome/color copy, monochrome/color scan, or monochrome/color fax transmission. Also used to clear error/warning.

49

EPSON AcuLaser CX11/CX11F

Revision C
Contents of the Initial Screen

LCD DISPLAY AFTER THE SYSTEM START-UP

Top line: Status, Guidance


Upper right: toner remaining amount, fax reception data accumulation icon

Four lines from the bottom: Messages appears as follows


1st line : Warning message
2nd line : Operation, status message
3rd line : Operator guidance, time display
4th line : Paper size, paper remaining amount

Moves to print mode initial screen after displaying start-up screen for 2 seconds.

Start-up screen

Display
Top line Left
Right

After 2 Seconds

Description

status, guidance

Displays mode and status

Toner remaining amount icon Displays 11 levels to indicate 0 to 100 % by


10% in the order of K, C, M, and Y.
Fax reception data
accumulation icon

Print mode initial


screen
Toner remaining
amount icon

Only displayed when there are received fax


jobs remaining unprinted in the memory. It is
not displayed for accumulated sending jobs.

Four
1st line Warning message
lines
2nd
Operation, status messages
from the line
bottom
3rd line Operator guidance, time
display
4th line Paper size, paper remaining
amount

Fax reception data


accumulation icon

Figure 1-10. LCD Display after the System Start-up

Alert screen
An alert screen displays warning, guidance or any other message informing

Only displayed when warnings occurred.


Statuses such as ready-to-print, unable to
print, or sleep mode are displayed.
Only displayed when the time is set.
Indicates four levels (0, 33, 66, 100 %) in the
order of MP tray and the cassette.
Only displayed when they are installed.

Size of paper loaded on the paper feeder is displayed with two or three letters
as shown in the table below.
Paper size:

Program

Paper size:

Program

A4

A4

Executive

EXE

A5

A5

F4

F4

B5

B5

Monarch

MON

Letter

LT

C10

C10

Half Letter

HLT

DL

DL

Legal

LGL

C5

C5

Government Letter

GLT

C6

C6

Government Legal

GLG

ISO B5

IB5

restricted function.

50

EPSON AcuLaser CX11/CX11F

Displayed for certain period of time (normally three seconds) without any
user intervention.

Displayed when the status is ongoing without any user intervention.

User intervention is possible or required.

Revision C
Error Screen
If an error has occurred, error screen appears. Guidance is displayed as long as the
error can be cleared and the job is continuable.

Figure 1-11. Alert Screen


If the job cancel alert occurs, press the Cancel button again to cancel the job. Press the
Start button to void the cancel.

Figure 1-12. Error Screen


To clear the error, press the Start button. Press the Cancel button to cancel the job that
caused the error.

51

EPSON AcuLaser CX11/CX11F

Revision C

1.3.2 Basic Functions


1.3.2.1 Print Mode
BUTTON FUNCTIONS
Button name

Idling

During printing

Twain

Error*1,2

Fax printing

Copy button

Moves to copy mode

Invalid

Invalid

Warning is displayed when receiving data Unable to move to copy mode. In


from the fax board. After receiving the data, copy mode, switches to print mode.
the current mode can be switched.

FAX button

Moves to fax mode

Moves to fax mode

Invalid

Moves to fax mode

Moves to fax mode. In fax mode,


switch to print mode.

Scan button

Moves to scan mode

Moves to scan mode

Invalid

Moves to scan mode

Moves to scan mode. In scan mode,


switch to print mode.

Setup button

Moves to setup mode

Waits for the engine to stop, Invalid


and moves to setup mode.

Waits for the engine to stop, and moves to


setup mode.

Moves to setup mode. In setup mode,


switch to print mode.

One touch speed dial A/


One touch speed dial B/
One touch speed dial C

Moves to fax mode,


Moves to fax mode, and
Invalid
and dials the registered dials the registered number.
number.

Moves to fax mode, and dials the registered Moves to fax mode, and dials the
number.
registered number.

Advanced/Menu button

Invalid

Invalid

Invalid

Invalid

Invalid

Reset button

Invalid

Invalid

Invalid

Multiple warnings detected

Invalid

Up button/
Down button

Multiple warnings
detected

Multiple warnings detected Invalid

Invalid

Invalid

Left button/
Right button

Invalid

Invalid

Invalid

Invalid

Invalid

Speed dial button

Invalid

Invalid

Invalid

Invalid

Invalid

Redial button

Invalid

Invalid

Invalid

Invalid

Invalid

Cancel button

Invalid

1. Short press:
Cancels Job
2. Long press (hold for
more than three
seconds)Cancels all jobs

Local: Invalid
1. Short press: Cancels Job
Network: Turns the power off when scanning 2. Long press (hold for more than three
is NOT in progress. During scanning, cancels
seconds)Cancels all jobs
the scanning while keeping the power on.
When scanning and printing occur at the same
time, the former has priority.

Invalid

Asterisk/Hash buttons

Invalid

Invalid

Invalid

Invalid

Invalid

Ten-key

Invalid

Invalid

Invalid

Invalid

Invalid

Start Buttons

Invalid

Invalid

Local: InvalidStarts scanning when scanning is Invalid


NOT in progress. Invalid during scanning.

Note *1:
*2:

1. Recoverable error: Clears the error


2. Unrecoverable error:
Displays [Error cannot be cleared].

All the modes become inoperative when system error occurred.


If the error that requires user intervention to be cleared has occurred, users cannot switch modes until they cancel the error.
If there is an error concerning device that is diagnosed as device failure at start-up, switching between modes is impossible.

52

EPSON AcuLaser CX11/CX11F

Revision C
Operation, status messages

STATUS DISPLAYED IN PRINT MODE

Display

Guidance Message

Descriptions

Reset

---

Descriptions

Please wait

---

Print mode

---

Warming up

---

Sccanner is in use

---

Calibrating printer

---

Display

Cancel the job

Remote job cancellation

Standby

---

STATUS DISPLAYED IN PRINT MODE

Ready

---

List of Warnings

Printing

Including processing the job

Display

Descriptions

Printing test sheet

---

Scanning locked

---

Could not print

---

Scanning

---

Check paper size

---

Reset all

---

Image optimum

---

Cancel all jobs

---

Check paper type

---

Cancel the job

---

Color mismatch

---

Writing to ROM module

---

CMYK toner low

---

Using fax tool

---

Worn photoconductor

---

Printing tast sheet

---

Worn fixer

---

Worn CMYK developer soon

---

Non-genuine toner

---

Operator guidance message


Display

Descriptions

Cancel to stop

---

Start to continue

---

53

EPSON AcuLaser CX11/CX11F

Revision C

Date and Time Display


Display

Descriptions

1/23/2004 13:59

MM/DD/YYYY HH:MM-Noth
American destinations

23/ 1/2004

DD/MM/YYYY HH:MMEuropean destinations

Note: Initial values for time messages depend on the destination. Products for other than Noth
America are European destination spec.

ALERT SCREEN DISPLAYED IN PRINT MODE


Display

Descriptions

Printing
Please wait

---

Scanning
Please wait

---

Manual Duplex

Manual duplex printing

Check paper

Manual feed

Using networked TWAIN


Please wait

TWAIN is being used

Cancel printing?
Cancel to stop
Start to continue

Cancellation of print job

Cancel all print jobs?


Cancel to stop
Start to continue

Cancellation of all print jobs

Cancel scanning?
Cancel to stop
Start to continue

Cancellation of scan job

Scanner Trouble
Unable to Copy

Dont Change mode

Printer Error
Unable to Copy

Dont Change mode

Scanner Trouble
Unable to Scan

Dont Change mode

Fax Trouble
Unable to Fax

Dont Change mode

54

EPSON AcuLaser CX11/CX11F

Revision C

1.3.2.2 Fax Mode


BUTTON FUNCTIONS
Button name

Idling

Scanning

FAX

Copy button

Moves to copy mode

Invalid

Moves to copy mode. In copy mode, switch to


print mode.

FAX button

Moves to print mode

Invalid

Unable to move to fax mode.


In fax mode, switch to print mode.

Scan button

Moves to print mode

Invalid

Moves to scan mode


In scan mode, switch to print mode.

Setup button

Moves to setup mode

Invalid

Moves to setup mode.


In setup mode, switch to print mode.

One touch speed dial A


One touch speed dial B
One touch speed dial C

1. Short press: Dials the registered number.


Invalid
2. Long press (hold for more than three seconds): Prompts the user to register new numbers.

Does not shift to fax mode and dial

Advanced/Menu button

When verifying speed dial numbers: Displays details on speed dial numbers.

Invalid

Invalid

Reset button

1.
2.
3.
4.

Invalid

Invalid

Up button
/Down button

Changes setup items

Invalid

Invalid

Left button
/Right button

1. Menu: Changes setup items


2. Cursor function: Moves cursor

Invalid

Invalid

Speed dial button

Fax mode initial screen - Speed dial transmission - Group dial transmission - Fax mode initial screen Invalid

Invalid

Redial button

1. During dialing: inserts a pause


2. Before dialing: dials the number that was last entered

Invalid

Invalid

Cancel button

Invalid

When scanning is in progress, the job is Invalid


canceled and already scanned and
temporarily stored pages are deleted.

Asterisk/Hash buttons

Dial setup

Invalid

Invalid

Ten-key

Dial setup

Invalid

Invalid

Start Buttons

Starts scanning. Starts receiving fax when the fax is send during using the attached phone
with the reception mode set to auto switch or phone only.
Other conditions: starts scanning

Invalid

Clears the error


Fax initialization

Note *1:
*2:

Short press: Performs initialization


Long press (hold for more than three seconds): Perform initialization for all the settings
Cursor function: Deletes one character
Selecting speed dial numbers: Moves to fax initial screen

Switching operation mode is available while sending fax, waiting for sending fax,
and polling.
Depending on the receiver, fax data transmitted in color may be converted into
monochrome.

*3:

All the modes become inoperative when system error occurred.

*4:

If the error that requires user intervention to be cleared has occurred, users cannot
switch modes until they cancel the error. If there is an error concerning device that
is diagnosed as device failure at start-up, switching between modes is impossible.

55

EPSON AcuLaser CX11/CX11F

Revision C
Fax Job Information

SETUP ITEMS
Fax Mode Setup Items

Item

Setup menu
Destination

Paper size

Density

Setup item

Remarks

Numeric values/speed dial numbers

50 digits
If the numbers are
NOT the speed dial
numbers, they can be
edited (speed dial
numbers can only be
deleted).

A4/B5/LT/LGL

LGL sized papers can


be used when the
ADF is installed.

-3 - 3

7 levels

Image quality (monochrome) Standard, Quality, High quality, Photo

Memory Info
Display

Used Memory = xxx%

Fax Transmssn Job

TT : MM
Waiting/Transmission
Dial Number/Speed Dial Address

Fax Reception Job

On, Off

---

Overseas Mode

On, Off

---

TT:MM
Receiving/Waiting/Printing
Dial Number/Speed Dial Address

Fax Transmssn Job Time = YY/MM/DD TT:MM


detailed information Sender = (Speed Dial Name)
item
Number = (Dial Number)

Monochrom only

Polling reception

Setup menu/item

Color Mode = Color/B&W


Fax Quality = Standard/Qlty/HghQ/
Photo
Pages = (number of pages)

Display Menu when Unregistered

Fax Reception Job Time = YY/MM/DD TT:MM


detailed information Destination = (Speed Dial Name)

Display

Remarks

Not Registerd

---

Advanced Fax Mode setup items


Item
Activity Report

Fax job information

Number = (Dial Number)

Setup menu/item

Fax Job deletion


Remarks

Speed Dial List

Print of Speed Dial List

Activity Report

Print of Fax Activity Report

Fax Setting List

Print of Fax Setting List

Memory Job Info

Print of Fax Memory Job Informations

Memory Info Display

Displays the amount of the memory used for the


fax module

Fax Transmssn Job

Fax transmission jobs (currently transmitted job


and stored jobs) are listed. .

Fax Reception Job

Fax reception jobs (currently received job and


stored jobs) are listed.

Remarks
xxx is 0 to 100
Start time
Status of job
--Start Time
Status of job
--Start Time
Registered Name
Dial Number
Fax mode
Monochrome only
--Start Time
Registered Name
Destination Dial Number

Color Mode = Color/B&W

Fax type

Pages = (number of pages)

Number of document pages

Delete?
No
Yes

---

56

EPSON AcuLaser CX11/CX11F

Revision C
Operation, Status Messages

STATUS DISPLAYED IN FAX MODE


Guidance Messages
Display

Display
Remarks

Press start to transmit

---

Using external phone

Press start to receive

Polling Rcption On

---

Speed Dial

---

Group Dial

---

Speed Dial List

---

Activity Report

---

Fax Setting List

---

Memory Job Info

---

Fax Menu

Advanced Fax Menu

Reset

---

Please wait

---

Warming up

---

Calibrating printer

---

Cancel the job

Remote job cancellation

Standby

---

Fax scanning

---

Transmitting Fax

Only Color Fax

Printing

Fax report printing

Control instruction Messages


Display
Cancel Fax Job Press Cancel to Canc. or Start to
Continue

MESSAGES DISPLAYED IN FAX MODE

Remarks

Remarks
---

List of Warnings
Display

Remarks

ALERT SCREEN DISPLAYED IN FAX MODE

Check paper size

---

Image optimum

---

Check paper type

---

Receiving fax

---

Color mismatch

---

Need More Memory

---

CMKY toner low

---

Worn photoconductor

---

Worn fixer

---

Worn developer

---

Non-genuine toner

---

Display

Remarks

57

EPSON AcuLaser CX11/CX11F

Revision C

1.3.2.3 Copy Mode

SETUP ITEMS

BUTTON FUNCTIONS

Setup Items in Copy Mode

Button name

Idling

Scanning

Setup menu

Printing

Setup items

Remarks

Copy

Moves to print mode

Invalid

Moves to print mode

Copies

1 - 99

Fax

Moves to fax mode

Invalid

Moves to fax mode

Zoom

25 - 400%

In increments of 1 %

LGL>LT
A4>B5
100%
B5>A4
HLT>LGL

LGL>LT (78%)
A4>B5 (86%)
100 %
B5>A4 (115%)
HLT>LGL (154%)

Scan button

Moves to scan mode

Invalid

Moves to scan mode

Setup

Moves to setup mode

Invalid

Waits for the engine to


stop, and moves to setup
mode.

One touch speed dial A


One touch speed dial B
One touch speed dial C

Moves to fax mode, and


Invalid
dials the registered number.

Invalid

Advanced

Shifts from scan mode


initial screen to advanced
scan menu screen

Invalid

Reset button

Invalid

Short press: Cancels the


Invalid
current setting
Long press (hold for more
than three seconds):
Returns all copy settings to
their default

Invalid

Up/Down

Scrolls up/down in the


setting items

Invalid

Scrolls up/down in the


setting items

Left/Right

Selects and changes the


setting

Invalid

Selects and changes the


setting

Speed dial

Invalid

Invalid

Invalid

Redial

Invalid

Invalid

Invalid

Stop

Invalid

Cancels the Cancels the Job


Job

Asterisk/Hash buttons

Invalid

Invalid

Invalid

Ten-key

Enters number of pages,


magnification

Invalid

Enters number of pages,


magnification

Start

Start

Invalid

Start

---

Full Copy

On/Off

Paper Size

MP A4, MP B5, MP LGL,


MP LT, LC A4, LC LT

MP tray supports the all paper size.


Lower cassette (LC) supports
selected paper.

B&W DocType

Txt/Ph
Photo
Text
Hgh Ql

Text/Photo

Photo
Stndrd
Fine
S.Fine

This strings is used in for US

Txt/Ph
Photo
Text
Hgh Ql

Text/Photo

Photo
Stndrd
Fine
S.Fine

This strings is used in for US

Density

-3 - 3

7 levels

Contrast

-3 - 3

7 levels

-3 - 3

7 levels

-3 - 3

7 levels

-3 - 3

7 levels

ColorDocType

---

58

EPSON AcuLaser CX11/CX11F

Revision C

Details on Monochrome/Color Copy Settings


Image data processing

Document
type

Target document

Mode characteristics

Moire
removal

Text/Photos Color documents printed by offset printing such as


Suitable for copying documents consisting black
magazines (moire normally occurs) and everyday office characters and photographic images.
documents.
Photos

Resolution

Background
Outline
Scan
Print
noise reducing emphasizing resolution resolution

Yes

Yes

Yes

300dpi

600dpi

300dpi

600dpi

Photos, printed materials that contains a lot of photos


and any other documents with images that need tone
reproduction.

Emphasizes color and density reproducibility. (High


quality mode that stresses gradation and contrast for
reproducing photo images.)

Yes

NO

Text

Documents mainly consist of black text.

Performs black text enhancement process in order to


obtain best quality for the documents.

---

Yes

---

300dpi

600dpi

High
resolution

Technical drawings or any other detailed drawings that Performs black text enhancement process reducing the
consist of a lot of fine lines.
background noise. Scan resolution is set to 600 dpi, the
maximum image quality mode for emphasis
reproducibility of the technical drawing, fine lines.

---

Yes

---

600dpi

600dpi

Details on Image Adjustment Settings

Adjustment
Item

Set contents

Description

Setup value coverage


(-) side

(+) side

-3

-3

Density

Adjust the density of whole area of the image.

Increase the density (darken the image): to + sideReduce the density (lighten the image): to - side

Contrast

Adjust the contrast (difference between lights and


darks) applied to whole area of the image

Difference is small: to + side (increases contrast) Difference is large: to - side (decreases contrast)

Fine adjusts blue (deep blue) components

Blue is weak: to - side (Increases G/B relatively by lowering R) Blue is strong: to + side (Decreases G/
B relatively by increasing R)

-3

Fine adjusts red (purplish red) components

Red is weak: to - side (Increases R/B relatively by lowering G) Red is strong: to + side (Decreases R/B
relatively by increasing G)

-3

Fine adjusts yellow components

Yellow is weak: to - side (Increases R/G relatively by lowering B)


Yellow is strong: to + side (Decreases R/G relatively by increasing B)

-3

Advanced Copy Mode Setup Items


Setup menu

Remarks

Standard copy

---

2 Pages per Sheet

---

59

EPSON AcuLaser CX11/CX11F

Revision C

Additional Menu Items

Operation, Status Messages

Setup menu

Setup items

Docu size

Remarks

A4, B5, LGL, LT

---

Display
Please wait

---

Warming printer

---

Calibrating printer

---

STATUS DISPLAYED IN COPY MODE

Cancel the job

Guidance message

Standby

Remote job cancellation


---

Copying
Display

Remarks

Press Start to copy

---

2 Pages per Sheet

---

No matching Ppr sze

---

Copy menu

Advanced copy menu

Remarks

---

Scanning

1st

page

---

Scanning

2nd

page

---

Control instruction Messages


Display
Press Cancel to stop

Remarks
---

MESSAGES DISPLAYED IN COPY MODE


List of Warnings
ALERT SCREEN DISPLAYED IN COPY MODE
Display

Remarks
Display

Remarks

Could not print

---

Check paper size

---

Insufficient memory

---

Image oputimum

---

Cancelling

---

Check paper type

---

---

Color mismatch

---

Copying
Please wait

CMYK toner low

---

Worn photoconductor

---

Worn fixer

---

Worn developer

---

Non-genuine toner

---

Cancel Copy Job


Press Cancel to Canc.
or Start to Cantinue

Cancellation of copy job

ScanCompletePage1
Set Page2
Press Start to Scan
Press to Finish

---

60

EPSON AcuLaser CX11/CX11F

Revision C

1.3.2.4 Scan Mode


BUTTON FUNCTIONS
Button name

Idling

Running

Error LED

Copy

Moves to copy mode

Invalid

Unable to move to copy mode.


In copy mode, switch to print mode.

Fax

Moves to fax mode

Invalid

Moves to fax modeIn fax mode, switch to print


mode.

Scan

Moves to print mode

Invalid

Unable to move to scan mode.


In scan mode, switch to print mode.

Setup

Moves to setup mode

Invalid

Moves to setup modeIn setup mode, switch to print


mode.

One touch speed dial A


One touch speed dial B
One touch speed dial C

Moves to fax mode, and dials the registered number.

Invalid

Does not shift to fax mode and dial

Advanced/Menu button

Shifts from scan mode initial screen to advanced scan menu Invalid
screen

Invalid

Reset button

1. Short press: Performs initialization


2. Long press (hold for more than three seconds): Perform
initialization for all the settings

Invalid

Invalid

Up/Down

Scrolls up/down in the setting items

Invalid

Invalid

Left/Right

Opens subsequent menus or backs to previous menu, or


exits the menu
Selects and changes the setting

Invalid

Invalid

Speed dial

Invalid

Invalid

Invalid

Redial

Invalid

Invalid

Invalid

Cancel button

Invalid

Local PC: Invalid


Network: Cancels scanner job

Invalid

Asterisk/Hash buttons

Invalid

Invalid

Invalid

Ten-key

Invalid

Invalid

Invalid

Start

Standard scanning using the document table: Auto select


Other than the above: Start

Invalid

Clears the errorFax initialization

Note *1:
*2:

All the modes become inoperative when system error occurred.


If the error that requires user intervention to be cleared has occurred, users cannot switch modes until they cancel the error.
If there is an error concerning device that is diagnosed as device failure at start-up, switching between modes is impossible.

61

EPSON AcuLaser CX11/CX11F

Revision C

SETUP ITEMS

STATUS DISPLAYED IN SCAN MODE

Scan Mode Setup Items

Guidance Messages

Display

Remarks

Display

Remarks

Local PC

---

Scan To PC

---

Network PC

---

Press Start: scan

---

Using local PC

---

Select Network PC

---

Network PC selection items

Scan menu

Display

Remarks

PC name

Up to 10 PC names are
displayedCharacters that cannot be
displayed are replaced with blanks
(spaces).

MESSAGES DISPLAYED IN SCAN MODE


List of Warnings
Display

Push-scan Setup Items


Setup menu
File format

Advanced scan menu

Setup items

Remarks

PDF/TIFF/JPG

---

Advanced Scan Mode Setup Items


Display

Remarks

Standard scan

---

Manual scan

Not for Auto scan

Remarks

Could not print

---

Check Paper size

---

Resolution reduce

---

Check paper type

---

Check color adjustment

---

CMYK toner low

---

Replacephotoconductor soon

---

Replace fixer soon

---

Replace developer soon

---

Non-genuine toner

---

Menu added when performing manual scan


Setup menu
Paper size

Setup items
A4/B5/LT/LGL

Remarks
LGL sized papers can be
used when the ADF is
installed.

62

EPSON AcuLaser CX11/CX11F

Revision C

Operation, Status Messages


Display

Remarks

Reset

---

Please wait

---

Warming up

---

Calibrating printer

---

Cancel the job

Remote job cancellation

Standby

---

Scanning

---

Waiting to Connect PC

---

Control instruction messages


Display
Press Cancel to stop

Remarks
---

ALERT SCREEN DISPLAYED IN SCAN MODE


Display

Remarks

Canceling

---

Scanning
Please wait

---

Cancel Scan Job


Press Cancel to Canc.
or Start to Continue

Cancellation of scan job

PC Connection failed

---

Net Connection failed

Not concluded normally because of


the cable breakage or other reasons.

63

EPSON AcuLaser CX11/CX11F

Revision C

1.3.3 Setup Functions

SETUP MODE SETUP ITEMS

BUTTON FUNCTIONS

Setup menu
Printer settings

Button name

Setup mode

Copy

Moves to copy mode

Fax

Moves to fax mode

Scan

Moves to scan mode

Setup

Moves to print mode

One touch speed dial A


One touch speed dial B
One touch speed dial C

Moves to fax mode, and dials the registered number.


Host I/F settings

Remarks

Information Menu

(p65)

Tray menu

(p65)

Setup Menu

(p65)

Reset Menu

(p66)

Support Menu

When started in support mode (p66)

Printer Adjust Menu

When started in support mode (p66)

Maintenance Menu

When started in maintenance mode (p69)

USB Menu

(p66)

Network Menu

(p67)

Basic Settings

(p67)

Advanced

Invalid

Reset

Invalid

Up/Down

Selects and changes the setting

Transmssn Settings

(p67)

Left/Right

Selects and changes the setting

Reception Settings

(p68)

Speed dial button

Invalid

Speed Dial Settings

(p68)

Redial button

Invalid

Report Setup

(p68)

Cancel button

Invalid

Fax Factory settings

(p68)

Asterisk/Hash buttons

Invalid

Ten-key

Invalid

Start

Invalid

Fax settings

Copy Settings

Copy Function Settings (p68)


Copy Factory Settings

Scanner settings

(p68)

Carriage lock

---

ALERT SCREEN DISPLAYED IN SETUP MODE


Display

Explanation

Clear Speed Dial


Press Cancel to Clear
or Start to Continue

---

Faxing
Please Wait

Processing Fax job

Please Wait

Processing Scanner carriage lock sequence.

64

EPSON AcuLaser CX11/CX11F

Revision C

1.3.3.1 Print Mode

DEVICE SETUP ITEMS

PRINTER INFORMATION SETUP ITEMS


Setup menu

Setup menu
Setup items

Status
Sheets

---

Network
Status Sheet*1

---

USB Ext I/F


Status Sheet*2

---

C toner =*3

E F ~ E F

M toner

=*3

E F ~ E F

Y toner

=*3

E F ~ E F

K toner

=*3

E F ~ E F

Photo con =*3

E F ~ E F

=*3

0 - 99999999

Color pages =*3

0 - 99999999

B/W pages =*3

0 - 99999999

Total pages

Note *1:

Only displayed when the network interface board is installed, and "network menu" "network I/F=ON"

Lang

MP Mode

Normal, Last

---

Size Ignore

On, Off

---

Auto Cont

On, Off

---

LCD contrast

0 - 15
YYYY/MM/DD HH/MM

For fax models only, format is as


below.

DD/MM/YY, MM/DD/
YYYY, YYYY/MM/DD

For fax models, format depends on


destination as follow:
YYYY/MM/DD HH:MMDomestic destinations MM/DD/
YYYY HH:MM-North American
destinations DD/MM/YYYY
HH:MM-European destinations

*3:

This item is only for display, not changeable.

Date Format

Setup items
LT, HLT, LGL, GLT, GLG, EXE, F4, MON, C10, DL, C5, C6,
ISO B5

Cassette paper size

A4/LT

MP Tray

Plain, Semithk, Letterhead, Recycled, Colored

LC Type

Plain paper, semi thick paper, letterhead, recycled paper, colored


paper

---

---

Only displayed when a D4-compliant USB external device is connected, and USB
Menu - USB I/F=On.

Setup menu

Remarks

5, 15, 30, 60, 120 and


180minutes

*2:

MP Tray size

English
Franais
Deutsch
Italiano
ESPAOL
SVENSKA
Dansk
Neder lands
SUOMI
Portugues

Time to Sleep

Time Setting

PAPER FEEDER SETUP ITEMS

Setup items
Lang
Lang
Sprache
Lingua
IDIOMA
SPRK
Sprog
Taal
Kieli
Lng.

---

65

EPSON AcuLaser CX11/CX11F

Revision C

PRINTER RESET ITEMS

USB I/F SETUP ITEMS

Setup menu

Remarks

Setup menu

Remarks

Clear warning

---

USB I/F*1

Yes, No

Clear all warning

---

USB speed*1

HS, FS

Reset

---

Restart Unit

USB

Reboot

Get

Extl/FConfg*2

IPAddress*3

Yes, No
Panel, Auto, Ping

---

IP*3, 4, 5

0.0.0.0 - 255.255.255.255

---

SM*3

0.0.0.0 - 255.255.255.255

---

GW*3

0.0.0.0 - 255.255.255.255

Change Toner Y

---

NetWare*3

On, Off

Change Toner K

---

AppleTalk*3

On, Off

Factory Settings
Change Toner C
Change Toner M

Reset Fuser Counter

Overseas destinations only

MS

Network*3

Rendezvous*3
USB Extl/F

SUPPORT FUNCTION ITEM


Setup menu
LCD Backlight

Note *1:
Setup items

Auto, On, Off

Remarks
---

Setup items
0 - 5 - 15

---

SemiThk

0 - 5 - 15

---

Thick

0 - 5 - 15

---

ExtraThk

0 - 5 - 15

---

Card

0 - 5 - 15

---

Envelope

0 - 5 - 15

---

Feed offset

-3.5 - 0.0 - 3.5 mm

(mm) The printer reboots.

Scan offset

-3.5 - 0.0 - 3.5 mm

(mm) The printer reboots.

Calibration

---

---

After this item is changed, the setting value takes effect after a warm boot or after the
power is turned on again. While it is reflected in the Status Sheet and EJL read-back,
the actual change takes effect after a warm boot or after the power is turned on again.
Displayed only when the D4 support USB external device is connected.Changed to
USB Config=No automatically when exitting the setup mode.

*3:

Displayed only when the D4 support USB external device is connected, and USB
external device=Yes. Content of the setting depends on the USB external device
settings.

*4:

The actual valid value is displayed (but cannot be changed) when Get IPAddress =
Auto.

*5:

When the IP Adress - Panel or PING is changed to Auto, the setting value of
the Panel or PING is memorized and it is restored and displayed on the panel
when the setting is changed back to Panel or PING. The printer displays
192.168.192.168 if the settings are not made from the panel.

Remarks

Normal

On, Off

*2:

PRINTER ADJUSTMENT FUNCTION ITEMS


Setup menu

Init*3

On, Off

---

66

EPSON AcuLaser CX11/CX11F

Revision C

1.3.3.2 Fax Mode

NETWORK SETUP ITEMS


Setup menu
Network I/F*1
Network
Get

Config*2

IPAddress*3

Setup items

Remarks

On, Off

---

---

Panel, Auto, Ping

Setup menu
Line type

Setup items
PSTN, PBX, FlashStart

Remarks
FlashStart is only available in
Germany and France.
Adds the FlashStart function to
PBX to support FlashStart

Dial type

Tone, 10 pps, 20 pps

When the country setting is set to


Australia, 20 pps is not displayed.

Personal Number

User name and fax number

Numbers: 20 digits, names: 32


characters, name can only be set
with the tool.

Speaker volume
Country/Area Set.

OFF, 1, 2, 3
4 levels
Austria, Belgium, Denmark,
Finland, France, Germany, Greece,
Holland, Ireland, Italy,
Luxemburg, Portugal, Spain,
Sweden, U.K., Russia, Poland,
Czech, Hungary, Switzerland,
Norway, Argentine, Brazil,
Mexico, Taiwan, China, Korea,
Hong Kong, Singapore, Australia,
New Zealand, Thailand, Malaysia,
U.S.A., Canada

Default values vary according to


the destination.

IP*3, 4 5

0.0.0.0 - 255.255.255.255

---

SM*3

0.0.0.0 - 255.255.255.255

---

GW*3

0.0.0.0 - 255.255.255.255

---

AppleTalk*3

On, Off

---

MS Network*3

On, Off

---

Rendezvous*3

On, Off

---

Link Speed*3

Auto, 100 Full, 100 Half, 10 Default values vary according to


Full, 10 Half
the destination.

Note *1:

BASIC SETUP ITEMS

Only displayed when the network interface board is installed. After this item is
changed, the setting value takes effect after a warm boot or after the power is turned
on again. While it is reflected in the Status Sheet and EJL read-back, the actual
change takes effect after a warm boot or after the power is turned on again.

*2:

Only displayed when a network interface board is installed. Changed to Network


Config=No automatically when exitting the setup mode.

*3:

Only displayed when a network interface board is installed and Network Config is
set to Yes.

*4:

The actual valid value is displayed (but cannot be changed) when Get IPAddress =
Auto.

*5:

When the IP Adress - Panel or PING is changed to Auto, the setting value of
the Panel or PING is memorized and it is restored and displayed on the panel
when the setting is changed back to Panel or PING. The printer displays
192.168.192.168 if the settings are not made from the panel.

Report printing Setup English, Francais, Deutsch,


Italiano, Espanol, SVENSKA,
Dansk, Nederlands, SUOMI,
,
Portugues,
Note *:

---

Default values vary according to


the country setting.

Fax basic settings cannot be changed as long as there are jobs stored in the memory.

TRANSMISSION SETUP ITEMS


Setup menu

Setup items

Auto Redial Tries

0 - 99

Print Sender Info.

On, Off

Note *:

Remarks
Times
It set to 14 times in Australia, and it
set to 9 times in New Zealand.
---

Fax transmission settings cannot be changed as long as there are jobs stored in the
memory.

67

EPSON AcuLaser CX11/CX11F

Revision C

RECEPTION SETUP ITEMS


Setup menu

FAX COMMUNICATION MANAGEMENT SETUP ITEMS


Setup items

Remarks

Setup menu

Setup items

Paper Cassette

Auto, MPtray, Cassette

---

Activity Report

On, Off

Incomming Mode

Auto switching, Fax only,


Phone only, TAM

---

Transmission Report

At each transmission, On error, Off

Timeout

1 - 99

Multipie Trans report

At each transmission, On error, Off

DRPD*3

Normal, All

Note *1:

unit: second(s)
---

Fax reception settings cannot be changed as long as there are jobs stored in the
memory.

*2:

Auto reducing function works all the time.

*3:

- DRPD=Distinctive Ring Pattern Detection


- North America only

Note *1:
Setup items

Remarks

Register, Delete

1 - 60

One-touch Dial

Register, Delete

A-C

Clear Speed Sial

No, Yes

Clears all the speed dial numbers.

*2:

FAX FACTORY DEFAULT SETUP ITEMS


Setup menu

Individual Speed Dial

Note *1:

Fax communication management setting cannot be changed as long as there are jobs
stored in the memory.

Factory Settings

SPEED DIAL SETUP ITEMS


Setup menu

Note *:

Displays the list of all the registered fax numbers, and indicates the speed dial
numbers not in use. If you wish to change the speed dial number, press Up/Down or
Ten-key until desired number shows up. Press the Right button to select the number.
If unregistered number is chosen, then you can register new fax number. If registered
number is selected, the registered information will be deleted. The registered
information cannot be edited nor corrected. Adding new numbers and deleting the
registered information are possible. In the speed dial register process, fax numbers
should be entered using the Ten-key. To delete the information, press the Right
button after confirmation screens appears. When the information is either deleted or
cleared, the alert screen appears for confirmation.
Fax speed dial settings cannot be changed as long as there are jobs stored in the
memory.

*2:

Setup items
---

Remarks
Returns the current settings to
factory default.

This function returns all fax settings stored on the fax board and reboots the product.
And deletes all unfinished fax jobs stored on the memory.

1.3.3.3 Copy Mode


COPY OPERATION SETUP ITEMS
Setup menu
Standard Settings

Setup items

Remarks

---

Sets the current value as a copy job


standard value.

COPY FACTORY DEFAULT SETUP ITEMS


Setup menu
Factory Settings

Setup items
---

Remarks
Returns the current settings to
factory default.

68

EPSON AcuLaser CX11/CX11F

Revision C

1.3.4 Special Operations


1.3.4.1 Printer Related Special Operations
LIST OF OPERATING FUNCTIONS
The following is a list of the special operating functions supported by this printer.
C A U T IO N

Do not make these functions (except Support mode and panel


setting value initialization) available to users.

Table 1-35. List of Operating Functions


Function

Operating procedure

Support mode

Hold [Down

] and turn the printer ON.

Initialization of EEPROM

Hold [Color], [Reset], and [Left ] and turn the power ON (Check for all of the RAM area is performed).

Initialization of panel settings

Hold [Reset] and turn the printer ON.

Update program ROM

Hold [Color], [Reset], and [Down

Maintenance mode

Hold [Left ], [Up

Update engine program

Hold [Color], [Reset], [Up

RAM check for all areas

[Hold [Color], [Up

MFP Maintenance Mode

Hold [Color], [Up

Reset CPU when a Service Call occurs

When a service call error occurs, hold down [Reset], [Left ], [Up

Display detailed information when a Service


Call occurs

Press [Reset] , [Left ], and [Right ] when a service call error occurs.

], [Down

] and turn the printer ON.

], and [Right ] and turn the printer ON.

], and [Down

] and turn the printer ON.

], [Left ], and [Right ] and turn the printer ON.


], [Down

], and [Right ] and turn the printer ON.


], [Down

], and [Right ] simultaneously.

SPECIAL FUNCTIONS
The following are items specific to this printer.
EEPROM Initialization
The information concerning usage amount for each of the toner cartridges, photoconductor unit, and fuser unit are not cleared as they are stored on the engine controller.

69

EPSON AcuLaser CX11/CX11F

Revision C

Maintenance mode
After entering maintenance mode, the engine process control is executed forcibly.
After the printer enters the Maintenance mode, engine process control (Calibrating
Printer) is performed after printing since the process control is a cycle process
control.

Table 1-36. Self diagnosis


Setup menu

Reference

Printer

3.3.1.1 Printer Self Diagnosis (p134)

Scanner

3.3.1.2 Scanner Self Diagnosis (p134)

Fax

1.3.4.2 Other Special Operations


MAINTENANCE FUNCTION SETUP ITEMS

3.3.1.3 Fax Self Diagnosis (p135)

Panel

3.3.1.4 Panel Self Diagnosis (p135)

B unit

3.3.1.5 B Unit Self Diagnosis (p136)

Table 1-37. Fax maintenance


Setup menu

Remarks

Setup menu

Engine Status Sheet

Exits setup mode and returns to printer mode.

Print Log Report

Exits setup mode and returns to printer mode.

FAX user area

Reset 2ndBTRCounter

The printer reboots.

Fax system area

Reset C DvlpCounter

The printer reboots.

Fax system counter area

Reset M DvlpCounter

The printer reboots.

Fax error history area

Reset Y DvlpCounter

The printer reboots.

Reset K DvlpCounter

The printer reboots.

Reset Fuser Counter

The printer reboots.

Memory clear

Reference

ALL

3.3.2.1 Memory Clear (p138)

Fax system parameter area


Memory check

Read data
Write data

Clear Error Log

---

MCU DATA Backup

---

MCU DATA Restore

---

Parameter check

Read data
Write data

Module check

3.3.2.2 Memory Check (p139)


3.3.2.2 Memory Check (p139)

Whole
Image memory
Modem

MFP MAINTENANCE MODE

Gate array

In MFP maintenance mode, self diagnosis and fax maintenance can be executed.
Initiation method and functions are described below. For details, refer to Chapter 3
Troubleshooting.

Flash memory
Signal check

Parameter

3.3.2.2 Memory Check (p139)

3.3.2.5 Signal Check (p142)

Initiation method
Hold [Color], [Up], [Down], and [Right] and turn the printer ON.
List of functions

70

EPSON AcuLaser CX11/CX11F

1.4 Status Sheet

Revision C

The following consumables information is also printed on the status sheet.


Information on Consumables

This section describes Status Sheet that enables you to check current setups for printing
and faxing, and operating history.

Toner cartridge (C)

1.4.1 Printer Section

Toner cartridge (M)

STATUS SHEET

Toner cartridge (Y)

Status sheet is available in abridged and complete version.


Full Status Sheet
Printing a full status sheet is made using the printer driver. It is not printed out if
the driver fails to get information on the printer.
C A U T IO N

Aside from the printer driver for the AcuLaser CX11/CX11F,


EPW!3 (EPSON Printer Window! 3) needs to be installed to print a
full status sheet.

Abridged Status Sheet


An abridged status sheet is printed under the conditions described below.
Displayed characters vary according to the language setting and are printed in
monochrome.

Selecting printer information from the control panel.

When a full status sheet cannot be printed out using the printer driver.

Example of these status sheets are shown in Figure1-14 (p73) and Figure1-13 (p72).

Toner cartridge (K)

1,500 page capacity

LP CA4ETC4C

4000 page capacity

LP CA4ETC5C

1,500 page capacity

LP CA4ETC4M

4000 page capacity

LP CA4ETC5M

1,500 page capacity

LP CA4ETC4Y

4000 page capacity

LP CA4ETC5Y

4000 page capacity

LP CA4ETC5K*

Photoconductor Unit
Note *:

Model number

LPCA4KUT3

1,500 page capacity cartridge for K toner is included with shipment and is not
available separately.

The last line printed on the status sheet contains the following information.
1.

Firmware version in DDYM format that starts with IA.

2.

Type of the device of code ROM.

Space : Mask

: F lash

3.

4-digit CMTD (Color Matching Table Data) version that starts with A.

4.

Mechanical controller version expressed by 10-digit numbers that start with MC.
(Refer to 6.4.2.1 Engine Status Sheet (p558))

5.

Space

6.

USB ID (31PXXXXXXXXXXXXXXX)

7.

Latest connection status of the USB communication mode.

: HS

: FS

Space : no connection with USB

71

EPSON AcuLaser CX11/CX11F


8.

9.

Revision C

USB communication mode

D: D4 compatible device

Space:Non D4 compliant device

Number of occurrences of jams indicated by JC and 6 figures

10. Number of replacements of Toner Cartridge indicated by IC and 12 figures, and


number of recoveries from errors (Toner Cartridge) indicated by 12 figures.
Maximum number of times: 255
There is a space between the number of replacements and the number of error
recoveries.
Both numbers are indicated in order of C, M, Y, K with 3 figures for each.
When options are installed, the following information on them are added.
1.

RAM DIMM : Total amount of memory including the standard RAM is indicated
as Installed Memory.

2.

Network/IF Board

Settings in "Network Menu" - "Host I/F Settings" are listed.

"Network" is added in the "Interface"

"LAN HW Address", "LAN HW Revision", and "LAN FW Revision" are


added in the "Hardware Configuration".

NOTE: "LAN HW Address" is the Mac address.


"LAN HW Revision" is always 0 (zero).
"LAN FW Revision" is a version of the Planet.
3.

500-sheet Cassette

"Cassette" appears beside "Input Unit" under "Hardware Configuration".


(Complete status sheet and Abridged status sheet)

Figure 1-13. Full Status Sheet

72

EPSON AcuLaser CX11/CX11F

Figure 1-14. Simplified Status Sheet (1)

Revision C

Figure 1-15. Simplified Status Sheet (2)

73

EPSON AcuLaser CX11/CX11F

Revision C

ENGINE STATUS SHEET


C A U T IO N

Do not disclose this information to users.

It can be output from the Maintenance Menu. Refer to Chapter 6 MAINTENANCE


for the details on the Engine Status Sheet.

74

EPSON AcuLaser CX11/CX11F

Revision C

1.4.2 Fax Section

ACTIVITY REPORT

The following information sheets are available from the "Printing Report" menu which
is activated by pressing the [Advanced] button in fax mode.
Table 1-38. Items in "Printing Report"
Menu
Printing Report

Item

The Activity Report provides a chronological history of the fax jobs stored in the
product (fax unit). The history is listed with the following items.
Information in the fax header
Information on each of the fax jobs

Speed Dial List

Start time

Fax number (sender or recipient)

Duration of the fax job

Pages

Mode

The following stored information lists can be printed out.

Result

One-Touch Dial List

Contents

Activity Report
Fax Setting List
Memory Job Info

SPEED DIAL LIST

Fax numbers assigned to the one-touch buttons (with their codes)


C H E C K
P O IN T

Speed-Dial List

Code

Name of the fax number

Fax number

If an error has occurred when starting up the product in


"Maintenance Mode", the error code (XXX-XXX) will be displayed
in the "Result" column.

Group Dial List

Group-dial code

Name of the group

Fax number (with the code)

C H E C K
P O IN T

If no numbers is stored in the above Dial Lists, the product displays


a message; "Report Print Error" on the LCD.

75

EPSON AcuLaser CX11/CX11F

Revision C

FAX SETTING LIST

MEMORY JOB INFO

Current settings for the items shown in the table below are printed out in a list.

Information on fax jobs currently stored in the memory are printed out in a list.

Table 1-39. Fax Setting List Contents


No.

C H E C K
P O IN T

Item

Information in the fax header


Requested date/time

Line type

Sender or recipient fax number

Dial type

Status (waiting to send, waiting to print, and so on)

Personal number

Personal name

Speaker volume

Country

Auto Redial Tries

Sender Record

Reception Mode

10

Attached Phone Call Time Out

11

DRPD (US model only)

12

Activity Report

13

Transmission Report

14

Multi Trans. Report

15

Software Version
Fax
Model

Pages
C H E C K
P O IN T

"Report Print Error" message is displayed if no job is remaining in


the memory.

When the product is in "Maintenance Mode", the following items


are added in the Fax Setting List.
Job Counter Information (counts of transmitted/received
pages)
System Error History (error code and occurrence date/time)
See 3.6.4.2 Log Information (p297) for details on the Fax
Setting List.

76

CHAPTER

2
OPERATING PRINCIPLES

EPSON AcuLaser CX11/CX11F

Revision C

2.1 Overview

MAIN FEATURES

The AcuLaser CX11/CX11F is an all-in-one laser printer equipped with scanner, copy
and fax functions (The AcuLaser CX11 does not have fax function). A4 full-color 4
cycle engine and a new controller which includes control circuits for scanner, ADF and
fax are employed on this product. The main controller is incorporated in the printer
mechanism and controls all of the functions.
The diagram below shows the basic configuration of the product.

Host-based controller using ESC/Page-S Printing System


Engine specifications
A4, Color 5 ppm / Monochrome 25 ppm, 600 dpi
TOSHIBA TX4955 CPU is employed
MFC is employed as new memory, I/O, and ASIC with an image processing
function.
64 MB RAM
Can be expanded up to 512 MB with option RAM

ADF

Two Built-in Interfaces

Scanner

Panel Unit

USB2.0HS

Ethernet (10Base/100Base-T)

Fax modular (The AcuLaser CX11F only)

Contorl Panel with LCD

Printer Section
Main Controller

Fax Unit
Figure 2-1. Basic Configuration of the Product

OPERATING PRINCIPLES

Overview

78

EPSON AcuLaser CX11/CX11F

Revision C
Table 2-1. List of Controller Outline Specifications

2.1.1 Outline Specifications

Item

The following shows the outline specifications of the controller.


ROM

Table 2-1. List of Controller Outline Specifications


Item

Description

Controller specifications

Host-based controller

Engine

Item

A4 4 cycles

Printing speed

5/25 ppm (Color/Monochrome)

Scanner
CPU

UA2510 Scanner (manufactured by Teco)


Item

TMPR4955BFG-200MHz

Bus frequency

96 [MHz]
192 [MHz] (96 [MHz] x 2)

Internal core frequency


ASIC

Memory+I / O

Custom I/C

ASIC for counterfeiting


prevention

Clock

8 [MB] FLASH ROM Mirror type

Configuration

C567RROG

Connector configuration

90pin DIMM

Device
Slot

MBM29PL32BM-90TN-A5E1
(FUJITSU,32[Mbit] (x16))
1 slot (fixed for standard, no vacancy)

Capacity

256[Kbit] SPI serial formula

Device

M95256-WMW6T (ST micro)

USB
Network

MFC (E05C20BA) Manufactured by NEC


484PBGA 0.13 [um]

FAX I/F

N3R (B5B-7000) manufactured by OMRON


176QFP

Scanner I/F

Clock wiring

ASIC distribution (CPU, RAM, USB, FAX, N3R)

ADF I/F

Clock frequency

96 [MHz]
24 [MHz] (distributed from ASIC)
48 [MHz]

Clock oscillating frequency

48 [MHz] (MA-406 4 [pF])

USB
Video

12 [MHz] (MA-406 10 [pF])

UA2510 (Teco) For Scanner connection


Motor
Driver

Engine I/F
Panel

RTC

USB2.0HS
E05C22AA (Manufactured by EPSON 100PQFP)
Cobalt
External board compatible (manufactured by
NJRC) Laser-FAX

CCD I/F
Moter I/F

N3R
48 [MHz]
UART (generated inside ASIC) 48 [MHz] (No SSCG modulation)

Item
Device

E05C22AA Manufactured by EPSON 100PQFP


(SIX56014F00A)

FAX

LB1946-K (SANYO,28pin-DIP)
Sheet feed type
UART(same as LP-V500)

LCD section
Backlight

RCM6106B-A (132 x 65dot)


Installed

Switch section

6 x 6 switch matrix

LED section

Seven LEDs are driven by the panel board


RTC-4543SA + Super capacitor

Configurations
Backup capability

10 days (because of restriction of the circuit


configuration specification)

24 [V]

Printer engine 1.0 [A]

3.3V (M51957BFP-C61J)

12 [V]

Series regulator (PQ12DZ5UJ00H) 0.1 [A]

128 [MB] SDRAM

5 [V]

Printer engine 1.0 [A]

Configuration

C567PROG 64[MB]+C585RAM 64[MB]

3.3 [V]

Printer engine 4.0 [A]

Connector configuration

90pin DIMM

2.5 [V]

Series regulator (PQ025EZ5MZPH) 0.5 [A]

Device

1.5 [V]

Slot

MT48LC16M16A2P-75
(Micron,256[Mbit] (x16))
2Slots (including standard one slot)

Series regulator (PQ015EZ1HZPH)


1.5 [A] (for internal MFC)
Series regulator (PQ015EZ01ZPH)
1.5 [A] (for internal CPU)

Max. capacity

576 [MB]

Reset
RAM

Host I/F

Capacity

ASIC for USB 2.0 HS

USB (Synchronized DMA


operation)

Crystal
oscillator

EEPROM

Description

Standard capacity

OPERATING PRINCIPLES

27.779 [MHz] (MA-406 10 [pF])

Power Supply

Debugging Tool

Overview

SIF3 Board

79

EPSON AcuLaser CX11/CX11F

Revision C

Sensor I/F*2 Power (24V) ADF I/F*1


(2Pin)
(2Pin)
(12Pin)

CN704

CN502

CN701

CCD_B I/F
(13Pin)

Panel I/F
(30Pin)

CN405

CN702

S1 S0

CN402

IC401

IC102

C588MAIN

CN410

FAX I/F*2
(40Pin)

CN201 RAM DIMM A (90pin)

CN202 RAM DIMM B (90pin)

JP4

JP2

IC701

USB I/F
(2Pin)

IC101

JP1

CN703

Motor I/F
(4Pin)

CN300 ROM/RAM DIMM (90pin)

CN705

CCD_A I/F
(14Pin)

CN602

IC103

CN407

CN501

Cobalt I/F
(30Pin)

Power (5V, 3.3V)


(2Pin)

Viedo I/F
(2Pin)

CN601

R422

JP3

Engine I/F
(16Pin)

Figure 2-2. C588Block Diagram of the Main Board


Note *1:
*2:

Base model does not implement CN704.


Fax model does not implement CN705/CN410.

OPERATING PRINCIPLES

Overview

80

SSCG oscillator
48[MHz]

Other signals

Address

Power Supply

24V

3.3V

5V

Oscillator for VIDEO


27.779[MHz]

Engine

1.5V

Reg.

12V

1.5V

Reg.

Reg.

2.5V

Reg.

Pixel
count

UART

VIDEOX

Option_RAM
RAM DIMM_90pin
VIDEO
differential
operation

Adr:20bit
SDCLK[2]
96[MHz]

C585RAM (64MB)
RAM DIMM_90pin

SDCLK[0]
96[MHz]

CPUCLK
96[MHz]

Data:32bit
SDCLK[1]
96[MHz]

LVDS

C567PROG (64MB)
ROM/RAM DIMM_90pin

CN

Overview
CN

PLL frequency
multiplier

Built-in PWM

Built-in SSCG

VIP3S

MFC

32

(TX4955BFG 192MHz)

CPU

COLDRSTX

OPERATING PRINCIPLES
VCCOK
RSTX

Data

Driver

ADCLK

FB_CLK
48[MHz]

PCLK
24[MHz]

MCLKOUT
48[MHz]

INTX[4:0]

Motor

CCD

ADF

Panel

RTC

Fax
(External board)

Debug

Cobalt

USB
(E05C22AA)

N3R

EEPROM

Reset IC

Scanner
Section

Oscillator for USB


12[MHz]

EPSON AcuLaser CX11/CX11F


Revision C

Figure 2-3. Block Diagram of the Controller

81

EPSON AcuLaser CX11/CX11F

Revision C

2.1.2 Detection Mechanisms


The following shows a list of detection functions.
Table 2-2. Sensor (printer section)
Unit
MP tray

Detection Item
Paper presence detection

500-sheet cassette

Photoconductor Unit
(with Transfer Belt and Waste Toner
Box)
Life detection

OPERATING PRINCIPLES

Available

---

Not available

Remaining paper detection

Not available

---

Mounting detection at power ON

Not available

Electrical continuity

Unit detection

Available

Electrical continuity

Cassette presence detection

Available

Also functions as paper presence.

Paper presence detection

Available
Not available

Actuator + Photo-interruptive sensor


---

Not available

---

Enter the paper size from control panel or printer driver


--Not detected unless the main power is turned off and back on.
--Cassette presence and paper presence are judged by the same
sensor.
--Enter the paper size from control panel or printer driver
---

Not available

---

OHP sensor

Available

Reflective photosensor

---

Temperature detection
(reference)

Available

Environment sensor

---

Humidity detection (reference)

Available

Environment sensor

---

Density detection (reference)

Available

Reflective density sensor

---

New part detection

Available

CRUM

---

Presence Detection

Available

CRUM

---

Color detection

Available

CRUM

Remaining amount detection

Available

Software counter

---

Near-end detection

Available

Software counter

---

End detection

Available

Software counter

---

New part detection

Available

CRUM

---

Unit detection

Available

CRUM

---

Home position detection

Available

Optical type (reflective) sensor

---

Waste toner detection

Available

Optical type (interruptive) sensor

---

Near-end detection

Available

Software counter

---

End detection

Available

Software counter

---

Paper eject capacity Full detection

Toner Cartridge

Remarks

Paper size detection

Paper size detection


Others

Detection Method
Actuator + Photo-interruptive sensor
---

Remaining paper detection


MAIN UNIT

Availability

Overview

Cannot be incorrectly installed as the location of the holes are


different for each color.

82

EPSON AcuLaser CX11/CX11F

Revision C
Table 2-2. Sensor (printer section)

Unit
Fuser unit

Detection Item

Availability

Detection Method

Not available

---

Unit detection

Available

Electrical continuity

---

Near-end detection

Available

Software counter

---

End detection

Available

Software counter

---

Not available

---

Enter Reset from the control panel.

---

When not installed, Install xxxx TnrCart is displayed on the


panel.

Recognized by rib

Cannot be incorrectly installed as the location of the holes are


different for each color.

New part detection


Life detection

Developer unit

New part detection


Unit detection
Color detection
Life detection

Near-end detection
End detection

Secondary transfer unit


Life detection

Not available
Available
Available

Software counter

Remarks
Enter Reset from the control panel.

---

Available

Software counter

New part detection

Not available

---

---

Unit detection

Not available

---

---

Near-end detection

Available

Software counter

End detection

Available

Software counter

Not displayed on the panel as it is supposed to be replaced at the


same time as the Fuser unit.

Reset from the Control Panel.

Table 2-3. Sensor (Scanner/ADF)


Unit
Scanner unit

ADF unit

Detection Item

Availability

Opening/Closing of the DOC/


ADF covers

Available

CR home sensor

Available

ADF document presence


detection

Available

Detection Method

Remarks

Magnet sensor

Connected directly to the controller with a cableDetection part on


the upper housing
Magnet on the cover side

Photosensor
Photosensor+Actuator

B5/LT detection

OPERATING PRINCIPLES

Available

RS sensor

Available

Opening/Closing of the ADF


cover

Available

Make sure to insert papers to the correct position

Micro SW

Sets to A4 if not detected properly


Detects by the operation of the side guideSW on the backside of
the tray

Photosensor+Actuator

Detects paper presence between the place where documents are


picked up and the separation roller

Photosensor+Actuator

Detects paper presence on the turning roller

Available
AS sensor

CR home position detection

Micro SW

Overview

Cover sensor to be opened for clearing paper jam


No interlock function

83

EPSON AcuLaser CX11/CX11F

Revision C

2.2 Printer Section Operating Principle


This section describes printer functions and operating principles of AcuLaser CX11/
CX11F.

2.2.1 Print Process


2.2.1.1 Print Process Overview
This printer is a "full color laser printer" that uses the principle of electrophotographic
recording. The printer contains a drum that forms toner images by four colors of toner
"Yellow, Magenta, Cyan and Black (simply called YMCK from here on)." The toner
image of each color is formed on the drum, and the toner images formed on the drum is
transferred to the Belt (secondary transfer roller). Full color printing is performed by
overlaying each of the colors on the belt.
The major steps of the print process are described below.
(1)

Charging

: The drum surface is charged.

(2)

Exposure

: Image areas are exposed on the drum by a laser beam.

(3)

Developing

: Image areas on the drum are developed with toner.

(4)

Primary transfer

: The toner image on the drum is transferred to the Belt.

(5)

Cleaning

: The drum is cleaned.

(6)

Repeat

: In the full color mode, steps (1) to (5) are repeated for
each toner.

(7)

Secondary transfer : The toner image on the Belt is transferred to the


paper.

(8)

Discharging

: The electrical charge of the paper is removed.

(9)

Cleaning

: The Belt is cleaned.

(10) Fusing

Figure 2-4. Print Process Overview

: Toner on the paper is fixed with heat and pressure.

OPERATING PRINCIPLES

Printer Section Operating Principle

84

EPSON AcuLaser CX11/CX11F

Revision C

2.2.1.2 Print Process Diagram


The diagram below illustrates the entire print process.

Leg_06_002RA

Figure 2-5. Total Print Process Schematic Diagram

OPERATING PRINCIPLES

Printer Section Operating Principle

85

EPSON AcuLaser CX11/CX11F

Revision C

2.2.1.3 Technical Explanation of Print Process


CHARGING
At the "Charging" process, BCR (Bias Charge Roll) applies a uniform negative
potential to the drum which rotates at a fixed speed.
BCR keeps contact with the drum and moves together with it.
BCR is a conductive roller, that is negatively charged by HVPS, applies a negative
charge to the drum.
The drum surface is uniformly charged to a negative potential with DC bias
voltage.
The drum is made of conductive material (aluminum cylinder) coated with a
photosensitive material which becomes insulating material in darkness and
becomes conductive when it is subjected to light.

Figure 2-6. Charging Process

OPERATING PRINCIPLES

Printer Section Operating Principle

86

EPSON AcuLaser CX11/CX11F

Revision C

EXPOSURE
At the "Exposure" process, a laser beam is applied to the negatively charged surface of
the drum to form an invisible electrostatic latent image onto the drum.
The laser beam is emitted from a laser diode in the ROS ASSY, and directed by
the polygon mirror, fixed mirror and lens of the Scanner Assy in the ROS ASSY.
A single laser beam is output from the laser diode.
The laser beam is irradiated according to the print data (image data) from the
printer controller. The laser beam is output only when a pixel data (minute dot
composing the print data) exists. (On parts to be developed by toner, the laser
diode turns ON, and on parts not to be developed, the laser diode turns OFF.)
The drum surface irradiated by the laser beam becomes a conductor, the negative
charge on the drum flows to the positive side, and the potential on the surface of
the drum is reduced in the result. The section of the drum surface where the
potential has reduced becomes the electrostatic latent image.

Drum

Mirror SOS
PWBA LD
Window

Mirror

SOS Sensor
Lens COL
PWBA SOS

Lens CYL
Scanner Assy

Lens L1
Polygon Mirror

Leg_Sec06_008FA

Figure 2-8. Exposure Process

Figure 2-7. Path followed by the Laser Beam

OPERATING PRINCIPLES

Printer Section Operating Principle

87

EPSON AcuLaser CX11/CX11F

Revision C

DEVELOPING
At the "Developing" process, toner is electrically applied to the invisible electrostatic
latent image on the drum, to form a visible image on it.

This printer uses two developing systems: a "rotary developing system" that
successively rotates four Developer Assys, and a "trickle developing system" that
uses developers composed of two components, a carrier and toner.
Developer in the Developer Assy is stirred by a spiral-shaped stirrer called
"Auger", and is supplied to the Magnet Roll located near the drum surface. The
developer is charged by the friction of stirring (toner: negative charge, carrier:
positive charge), and the charges are electrically attracted each other.
As the carrier is a magnetic body, it is attracted to the magnetized Magnet Roll,
and a uniform layer of carrier is formed on the Magnet Roll by passing through a
Trimmer Blade.
A minus voltage is applied to the Magnet Roll together with AC voltage from the
HVPS.
As the electrostatic latent image on the drum that is formed by exposure is charged
positively compared to the other sections on the drum, the toner charged
negatively on the Magnet Roll is attracted only to the image sections on the drum.

Figure 2-9. Development Process (1)

OPERATING PRINCIPLES

Printer Section Operating Principle

88

EPSON AcuLaser CX11/CX11F

Revision C

Toner in the Developer Assy is consumed as the number of prints increases. To


maintain the appropriate development density, the equivalent amount of consumed
toner must be replenished to the Developer Assy from the Toner Cartridge. This
replenishment is called "toner dispense."
Two types of control ("PCDC" and "ADC") are used in combination for toner
dispense.
To obtain a full color image by the four toner colors, a toner image for each of the
Y, M, C and K colors must be formed on the drum.
On this printer, four Developer Assys are located at 90 degree intervals on the
circumference of the Rotary Frame Assy, and by rotating the Rotary Frame Assy,
the Developer Assy of each color is made to face the drum on which the toner
image of each color is formed. This is called the "rotary developing system".

The charging characteristics of the carrier is depleted due to dirt caused by the
toner or due to scratches caused by stirring.
To maintain charging characteristics, a minute amount of carrier is mixed into the
toner in the Toner Cartridge. While toner and carrier are supplied during toner
dispense, depleted carrier in the Developer Assy is collected in a separate chamber
in the Toner Cartridge. This is called the "trickle developing system". Trickle
developing is performed using the rotation of the Rotary Frame Assy during rotary
developing.
The following shows the mechanism of trickle developing.
(1) A pipe is inserted into the carrier in the Developer Assy.
(2) A minute amount of carrier is put into the pipe.
(3) The carrier is skimmed and move farther into the pipe.
(4) The carrier is collected to inside the Toner Cartridge.

Figure 2-11. Development Process (3)


Figure 2-10. Development Process (2)

OPERATING PRINCIPLES

Printer Section Operating Principle

89

EPSON AcuLaser CX11/CX11F

Revision C

PRIMARY TRANSFER (DRUMBELT)


At the Primary transfer process, the toner image formed on the drum surface is
transferred to the Belt surface in Photoconductor Unit by 1st BTR (First Bias Transfer
Roll).
The 1st BTR is a conductive roller, and is positively charged by the HVPS. The 1st
BTR contacts the back side of the Belt and charge the back side to positive.
The negatively charged toner image on the drum surface is attracted to the positive
charge on the back side of the Belt, and is transferred to the Belt from the drum.

Figure 2-12. Primary transfer (DrumBelt)

OPERATING PRINCIPLES

Printer Section Operating Principle

90

EPSON AcuLaser CX11/CX11F

Revision C

CLEANING (DRUM)
At the "Cleaning (drum)" process, residual toner is removed from the drum surface.
Cleaning the drum
Toner that was not transferred to the Belt at the "Primary transfer" process remains
on the drum surface. Since the remaining toner hinder subsequent processes, it is
scraped off by a Cleaning Blade that contacts with the drum, and is collected in the
Waste Toner Box.

Figure 2-13. Cleaning (drum)

OPERATING PRINCIPLES

Printer Section Operating Principle

91

EPSON AcuLaser CX11/CX11F

Revision C

REPEAT (FORMATION OF COMPLETE TONER IMAGE)


At the "Repeat (formation of complete toner image)" process, the toner images of each
color formed on the drum surface are successively transferred to the Belt to form a
complete toner image composed of the four colors on the Belt surface.

Figure 2-14. Repeat (1)

Figure 2-15. Repeat (2)

OPERATING PRINCIPLES

Printer Section Operating Principle

92

EPSON AcuLaser CX11/CX11F

Revision C

SECONDARY TRANSFER (BELTPAPER)


At the "Secondary transfer" process, the complete toner image formed on the Belt
surface is transferred to paper by the 2nd BTR (Second Bias Transfer Roll).
The 2nd BTR comes in contact with the Belt only when transferring the image to
paper to prevent the toner image formed on the Belt surface from being destroyed.
Normally, the 2nd BTR is located at its home position where is detected by the 2nd
BTR Retract Sensor. And the 2nd BTR Retract Motor moves the 2nd BTR to
contact with the paper.
The 2nd BTR is a conductive roller. It contacts with the back side of the paper (the
opposite side of the side to be printed), and charged positively by the HVPS.
The Back Up Roll, located on the opposite side of the Belt from the 2nd BTR, is a
conductive roller and earthed to the Frame ground.
By positively charging the back side of the paper by the 2nd BTR, the negatively
charged toner image on the Belt is attracted to the paper and the image appears on
the paper.

Figure 2-17. Secondary transfer (BeltPaper) (2)

SENSOR 2BTR RETRACT


2ND BTR ASSY

MOT ASSY MICRO

Figure 2-16. Secondary transfer (BeltPaper) (1)

OPERATING PRINCIPLES

Printer Section Operating Principle

93

EPSON AcuLaser CX11/CX11F

Revision C

DISCHARGING

FUSING

At the "Discharging" process, the charge on the paper is neutralized/removed by the


Detack Saw.

At the "Fusing" process, toner is fixed on paper with heat and pressure.

The Detack Saw contacts the back side of the paper. The charge created at the
"Secondary transfer" process is neutralized/removed to prevent the toner from
splattering around the metal parts.
CLEANING
At the "Cleaning (belt)" process, the toner remaining on the Belt surface is removed
after the toner image is transferred to the paper.

Fuser Assy does not have a pressure roll, but has a Fuser Belt instead.
By MOT ASSY FSR drive, Heat Roll rotates and Fuser Belt is driven by the
friction. The inner structure of the Fuser Belt is, as shown in the figure below,
designed to generate a pressure on the Belt and the Heat Roll (Nip Part) to contact
them firmly each other.
The toner melts by the Heat Roll heated by the Heater Lamp in the Fuser Assy, and
then the toner is fixed on the paper by the pressure of the Fuser Belt.

The Belt Cleaner contacts the Belt only when cleaning the Belt to prevent the toner
image formed on the Belt surface from being destroyed. The IBT Retract Motor
moves the Belt Cleaner to contact the Belt.
Toner remaining on the Belt surface is absorbed by the Cleaning Roll. Then, the
toner is absorbed by the brush and collected in the Waste Toner Box.

Figure 2-19. Fusing

Figure 2-18. Cleaning

OPERATING PRINCIPLES

Printer Section Operating Principle

94

EPSON AcuLaser CX11/CX11F

Revision C

2.2.2 Flow of Print Data


2.2.2.1 Data Flow
Print data (electric signals) from the Printer Controller follows the flow shown below
to become a print image.

Host (electric signal)


Printer controller (electric signal)

NOTE 1: Formation of 2-D print image:


One line of the dot image is formed by turning the laser beam from the laser
diode ON and OFF in accordance with the electric signals (VIDEO signal:
expresses the image data by voltage levels) from the printer controller.
2: A single-color image (2-D dot image) is completed by performing the
above operation repeatedly over the entire surface of the image. To
obtain a full color image, formation of 2-D dot images is performed for
each of the four colors.
Resolution is determined as follows:
Main direction : dots/inch
Sub direction : Lines/inch

ROS ASSY (laser beam)


Electrostatic latent image on drum
(invisible image)

Toner image on drum (toner image)


Toner image on Belt (secondary transfer roller)

Toner image on paper


Print image on paper

Figure 2-21. Formation of 2-D Print Image

Leg_Sec06_033FA

Figure 2-20. Overview of Producing Print Image

OPERATING PRINCIPLES

Printer Section Operating Principle

95

EPSON AcuLaser CX11/CX11F

Revision C

2.2.3 Drive Transmission Path

CLUTCH ASSY FEED

GEAR FEED

2.2.3.1 DRIVE ASSY FEED


Rotation of DRIVE ASSY FEED is transmitted as follows:

DRIVE ASSY FEED

CLUTCH ASSY FEED

GEAR FEED
DRIVE ASSY FEED

ROLL ASSY TURN 500

FRONT
Leg_Sec06_042EB

ROLL ASSY FEED 500

Figure 2-23. Diagram of Drive Transmission Path

500 FEEDER ASSY


Leg_Sec06_035EB

Figure 2-22. Drive Transmission Flow

OPERATING PRINCIPLES

Printer Section Operating Principle

96

EPSON AcuLaser CX11/CX11F

Revision C

2.2.3.2 MOTOR ASSY P/R, DRIVE ASSY PRO


Rotation of MOTOR ASSY P/R and DRIVE ASSY PRO is transmitted as follows:

GEAR DRIVE BRUSH


GEAR DTR 23

MOT ASSY P/R

GEAR IDLE 26/40

DRIVE ASSY PRO

GEAR BRUSH 22/30

GEAR BRUSH 32

IBT ASSY
FLANGE
GEAR INPUT

GEAR-19

GEAR BRUSH 22/30

CAM ASSY-IBT CL

MOT ASSY P/R

DRUM

CAM ASSY
GEAR BRUSH 32

GEAR INPUT
GEAR-19
DRIVE ASSY PRO

GEAR DRIVE BRUSH

FRONT
ROLL ASSY BRUSH IBT

GEAR IDLE 26/40

GEAR DTR 23

Leg_Sec06_045EC

Figure 2-25. Diagram of Drive Transmission Path

ROLL DTN

Leg_Sec06_036EB

Figure 2-24. Drive Transmission Flow

OPERATING PRINCIPLES

Printer Section Operating Principle

97

EPSON AcuLaser CX11/CX11F

Revision C

2.2.3.3 MOTOR ASSY MAG, MOTOR ASSY ROT


Rotation of MOTOR ASSY MAG and MOTOR ASSY ROT is transmitted as follows:
MOT ASSY MAG

MOT ASSY MAG

MOT ASSY ROT


INPUT GEAR(C)
INPUT GEAR(K)

GEAR IDLE DISP

GEAR IDLE DISP(K)

FRAM ASSY-ROTARY

INPUT GEAR

GEAR IDLE DISP(C)

GEAR IDLE DISP(Y)

GEAR AUGER DISPENCE

INPUT GEAR(M)
GEAR IDLE DISP(M)

AUGER DISPENCE

GEAR MAG
INPUT GEAR(Y)

GEAR IDLE

GEAR AUGER SUPPLY

ROLL MAG
FRAM ASSY-ROTARY

GEAR AUGER ADMIX

MOT ASSY ROT

AUGER SUPPLY

FRONT
Leg_Sec06_044FC

AUGER ADMIX
Developer ASSY-DEVE

Figure 2-27. Diagram of Drive Transmission Path


GEAR AGITATOR
DEVE ASSY
AGITATOR

Leg_Sec06_037FB

Figure 2-26. Drive Transmission Flow

OPERATING PRINCIPLES

Printer Section Operating Principle

98

EPSON AcuLaser CX11/CX11F

Revision C

2.2.3.4 MOTOR ASSY DUP


Rotation of MOTOR ASSY DUP is transmitted as follows:

MOTOR ASSY DUP

INVERTER ASSY DUP

MOTOR ASSY DUP INV

GEAR 30
GEAR 48H

GEAR 48H

GEAR 36
GEAR 20/21H

GEAR 40/42

GEAR 40/42

GEAR 20/21H

GEAR 30

GEAR 48H

GEAR 36
GEAR 36

GEAR 36

GEAR 36

GEAR 36

MOTOR ASSY DUP INV

GEAR 40/42
GEAR 48H
GEAR 36

GEAR 36

GEAR 30

GEAR 30

ROLLER ASSY INVERTER

GEAR 36

INVERTER ASSY DUP

GEAR 36

MOTOR ASSY DUP


GEAR 40/42

GEAR 30 OW

ROLLER ASSY DUP OUT

TRANSPORT ASSY DUP

GEAR 30 OW

ROLLER ASSY DUP

TRANSPORT ASSY DUP


Leg_Sec06_038FB

Figure 2-28. Drive Transmission Flow

FRONT
Leg_Sec06_041FC

Figure 2-29. Diagram of Drive Transmission Path

OPERATING PRINCIPLES

Printer Section Operating Principle

99

EPSON AcuLaser CX11/CX11F

Revision C

2.2.3.5 MOTOR ASSY FSR


Rotation of MOTOR ASSY FSR is transmitted as follows:
FUSER ASSY

MOTOR ASSY FSR (Fuser Motor)

GEAR EXIT
GEAR-IDLER EXIT

GEAR 2ND

DRIVE ASSY BTR

ROLL ASSY FUSER

GEAR-IDLER

GEAR 2ND

BELT ASSY

GEAR-IDLER

GEAR-27
GEAR HR
MOTOR ASSY FSR

GEAR-IDLER EXIT

GEAR HR

2ND BTR ASSY


DRIVE ASSY BTR
GEAR-28

GEAR EXIT

ROLL ASSY FUSER

GEAR-27

MOT ASSY MICRO


MOT ASSY MICRO

2ND BTR ASSY


TRANSFER ASSY

EXIT ROLLER

GEAR-28

BELT ASSY

FRONT
Leg_Sec06_043EC

FUSER ASSY
CAM ASSY-2ND
TRANSFER ASSY

Figure 2-31. Diagram of Drive Transmission Path

Leg_Sec06_039EB

Figure 2-30. Drive Transmission Flow

OPERATING PRINCIPLES

Printer Section Operating Principle

100

EPSON AcuLaser CX11/CX11F

Revision C

2.2.3.6 MOTOR-PH
Rotation of MOTOR-PH is transmitted as follows:
PH ASSY

CLUTCH ASSY REGI

MOTOR-PH

GEAR 43

GEAR 21/104

MOTOR -PH
GEAR 28/40

GEAR 43

GEAR 43

GEAR 21/104

GEAR PICK UP

GEAR 43
CLUTCH ASSY PRE REGI

CLUTCH ASSY REGI

CLUTCH ASSY PRE REGI

GEAR 28/40

FRONT
HOLDER ASSY RETARD MSI

MSI
Leg_Sec06_046EC

ROLL REGI METAL

ROLL ASSY-PRE REGI


GEAR PICK UP

Figure 2-33. Diagram of Drive Transmission Path


ROLL REGI RUBBER
ROLL ASSY MSI
PH ASSY
HOLDER ASSY RETARD MSI
MSI
Leg_Sec06_040EB

Figure 2-32. Drive Transmission Flow

OPERATING PRINCIPLES

Printer Section Operating Principle

101

EPSON AcuLaser CX11/CX11F

Revision C

2.2.4 Paper Feed


This section explains and illustrates the main functional components that make up the
paper feed section. The components are divided into four blocks as follows based on
the basic configuration.
MSI (Multi Sheet Inserter)
Registration & FUSER
500 Paper Feeder

Leg_06_004RA

Figure 2-34. Paper Feed Path Layout

OPERATING PRINCIPLES

Printer Section Operating Principle

102

EPSON AcuLaser CX11/CX11F

Revision C

2.2.4.1 MSI (Multi Sheet Inserter)


ROLL MSI

MAIN FUNCTIONS
GUIDE SIDE L/GUIDE ASSY SIDE R
GUIDE SIDE L and GUIDE ASSY SIDE R move crossways of the paper feed
direction, and true up the left and right edges of sheets of paper.
SOLENOID PICK UP
The SOLENOID PICK UP controls rotation of GEAR PICK UP. When the
Solenoid is excited, GEAR PICK UP is unlocked, and ROLL MSI rotates by drive
of the MOTOR-PH.
PLATE BOTTOM ASSY MSI
PLATE BOTTOM ASSY MSI is normally pressed down by the Cam attached to
the shaft. During paper feed, the shaft rotates, releasing the clamping action of the
cam, and the paper is pressed against the ROLL MSI by spring pressure.

SOLENOID PICK UP

ROLL MSI
Paper that is pressed down by the PLATE BOTTOM ASSY MSI is fed by the
frictional force of the ROLL MSI.

Leg_Sec06_048FB

Figure 2-36. Main Components of MSI (2)

SENSOR PAPER EMPTY


The SENSOR PAPER EMPTY detects the presence of paper. When the printer
runs out paper, the actuator of the sensor comes down by its own weight and
shields the sensor, and the no paper state is detected. (No paper state : Shielding
the sensor)

CAM
ROLL MSI

CAM

SOLENOID PICK UP

SENSOR PAPER EMPTY

ROLL MSI

GUIDE SIDE L

Leg_Sec06_049FB

Figure 2-37. Operation of PLATE BOTTOM ASSY MSI


GUIDE ASSY SIDE R
PLATE BOTTOM ASSY MSI

Leg_06_047RC

Figure 2-35. Main Components of MSI (1)

OPERATING PRINCIPLES

Printer Section Operating Principle

103

EPSON AcuLaser CX11/CX11F

Revision C

2.2.4.2 Registration & FUSER

FUSER
Fuser Exit Sensor

MAIN FUNCTIONS
CLUTCH ASSY PRE REGI
The drive from the MOTOR-PH is transmitted to the ROLL ASSY-PRE REGI,
and paper is fed to the registration section.

Fuser In Sensor

SENSOR OHP
This reflective sensor detects whether the print media is plain paper or
transparencies. If the light emitted from the light emitter of the sensor is reflected
by the media, the sensor judges that the media is plain paper.
SENSOR REGI
This sensor detects that the leading edge of the paper has reached the Regi
Assy.(No paper state: Light enters the sensor)

Regi Clutch

Regi Sensor

CLUTCH ASSY REGI


The drive from the MOTOR-PH is transmitted to the ROLL-REGI METAL, and
paper is fed to the transfer section.
MOTOR-PH
This DC motor drives the MSI and the Rolls in the registration section.

P/H Motor

SENSOR FUSER IN
This reflective sensor detects that paper has come to just before the fusing section.
FUSER ASSY
This fixes the completed toner image that was transferred by the 2nd BTR on the
paper, and feeds the paper before and after fixing.
Fuser Exit Sensor (Inside the FUSER ASSY)
This sensor detects that paper has been ejected from the Fuser.
(No paper state : Shielding the sensor)

Pre Regi Clutch


OHP Sensor
Leg_06_050RA

Figure 2-38. Main Components of Registration & FUSER

OPERATING PRINCIPLES

Printer Section Operating Principle

104

EPSON AcuLaser CX11/CX11F

Revision C

ADJUSTING THE LEADING EDGE OF THE PAPER


ROLL-REGI METAL

If paper is fed up to the toner transfer section from the tray or cassette without
adjusting the alignment of the paper, the image sometimes cannot be transferred at the
correct position. In the registration section, the leading edge of the paper is aligned to
the correct position by the "Roll Loop" system.
The paper, which has passed through the ROLL ASSY-PRE REGI, is pressed against
the stopped ROLL-REGI METAL by the "Roll Loop" system to make the paper
curved. When the ROLL-REGI METAL is rotated with the paper curved, the paper can
be fed from the ROLL-REGI METAL without displacement.

ROLL ASSY-PRE REGI

Leg_Sec06_051FB

Figure 2-39. Adjusting the leading edge of the paper

OPERATING PRINCIPLES

Printer Section Operating Principle

105

EPSON AcuLaser CX11/CX11F

Revision C

2.2.4.3 500 Paper Feeder

PLATE ASSY BOTTOM 500


500 PAPER CASSETTE ASSY
GUIDE PAPER L ASSY 500
GUIDE PAPER R ASSY 500

MAIN FUNCTIONS
CONNECTOR (HARNESS-ASSY FEED1)
This is used for performing communications with the main unit and supplying
power to the Paper Feeder.
PWBA TRAY 500
Controls Motors and Sensors in the 500 Paper Feeder.
500 PAPER CASSETTE ASSY
The Paper Cassette Tray can load 500 sheets of paper.
GUIDE PAPER L ASSY 500 / GUIDE PAPER R ASSY 500
GUIDE PAPER L ASSY 500 and GUIDE PAPER R ASSY 500 move crossways
of the paper feed direction, and true up the left and right edges of sheets of paper.
GUIDE END ASSY
The GUIDE END ASSY moves parallel to the paper feed direction, and true up
the top and bottom edges of sheets.
SOLENOID FEED
The SOLENOID FEED controls rotation of the Feed Gear. When the SOLENOID
FEED turns ON, the Feed Gear is unlocked and Feed Roll rotates. The
SOLENOID FEED is repeatedly turned ON/OFF each time a sheet is fed to
control the feeding timing.
PLATE ASSY BOTTOM 500
The PLATE ASSY BOTTOM 500 locks on the bottom side when the 500 PAPER
CASETTE ASSY is drawn out of the Paper Feeder. When the 500 PAPER
CASETTE ASSY is inserted into the Paper Feeder, the PLATE ASSY BOTTOM
is unlocked, and paper is pressed against the ROLL ASSY FEED 500 by the force
of the spring.

Leg_Sec06_052EB

GUIDE END ASSY

Figure 2-40. Main Components of 500 Paper Feeder (1)

MOTOR ASSY FEEDER


SWITCH FEEDER DOOR
SENSOR T/R

CONNECTOR

ROLL ASSY TURN 500

PWBA MOT
PWBA TRAY 500

MOTOR ASSY FEEDER


The MOTOR ASSY FEEDER drives the ROLL ASSY FEED 500 and ROLL
ASSY TURN 500.
HOLDER ASSY RETARD 500

ROLL ASSY FEED 500


Paper that is pressed down by the PLATE ASSY BOTTOM 500 is fed by the
frictional force of ROLL ASSY FEED 500. When the 500 PAPER CASETTE
ASSY is drawn out, the nip with the HOLDER ASSY RETARD 500 is released.

ROLL ASSY FEED 500


SOLENOID FEED
SENSOR NO PAPER
Leg_Sec06_053EB

Figure 2-41. Main Components of 500 Paper Feeder (2)

OPERATING PRINCIPLES

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Revision C

ROLL ASSY TURN 500


Feeds the paper fed by the ROLL ASSY FEED 500 to the registration section.
SENSOR T/R
This sensor detects that paper is fed from the 500 PAPER CASSETTE ASSY.
(No paper state : Shielding the sensor)
SENSOR NO PAPERThe SENSOR NO PAPER detects the presence of paper.
When the printer runs out paper, the actuator of the sensor comes down by its own
weight to shield the sensor, and the no paper state is detected. (No paper state :
Shielding the sensor)
SWITCH FEEDER DOOR
SWITCH FEEDER DOOR detects whether the Tray door is opened or closed.
LOCK MC TO FDR
Turn the levers on the left and right to firmly lock the 500 Paper Feeder to the
main unit.

ROLL ASSY FEED 500


HOLDER ASSY RETARD 500

SOLENOID FEED

Leg_Sec06_054FB

Figure 2-42. Operation of SOLENOID FEED

LOCK MC TO FDR

Leg_06_071RB

Figure 2-43. LOCK MC TO FDR

OPERATING PRINCIPLES

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Revision C

2.2.5 Xerographic
This section explains and illustrates the main functional components that consist of the
Xerographic.
The Xerographic is divided into the following four blocks based on the basic
configuration.

ROS ASSY

Photoconductor Unit

Development

2nd BTR

FUSER ASSY

2nd BTR

Development

ROS ASSY

Leg_06_003RA

Figure 2-44. Xerographic Structure

OPERATING PRINCIPLES

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EPSON AcuLaser CX11/CX11F

Revision C

2.2.5.1 Main Functions


ROS ASSY
ROS ASSY
ROS ASSY (Raster Output Scanner Assembly) is the exposure unit that outputs
the laser beam to make the electrostatic latent image on the drum surface. (From
here on, ROS ASSY is simply called "ROS.")
ROS consists of the components shown in Figure 2-45.

The PWBA LD (Laser Diode) converts the image data (electric signal), to
laser light ON/OFF signals.
PWBA LD constantly monitors the laser light intensity so that laser intensity
stabilizes to the appropriate level when making the electrostatic latent image.
This is called " APC (Automatic Power Control".
The Scanner Assy consists of a Scanner Motor that operates at a fixed speed
and a polygon mirror attached to the Motor's rotary shaft.
The laser beam emitted from the PWDA LD is irradiated on the polygon
mirror.
The polygon mirror has six reflecting mirror surfaces, and the angle of the
reflected laser beam changes by rotation of the Scanner Motor. This lets the
laser beam scan across on the Drum from side to side. The laser beam makes a
single line on the Drum with one reflective mirror.
The laser beam reflected by the polygon mirror passes through the lens,
mirror and window to reach the drum surface. The lens functions to
compensate for aberration, the mirror to ensure an optical path, and the
window to prevent the entry of foreign bodies into ROS.

Drum

Mirror SOS
PWBA LD
Window

Mirror

SOS Sensor
Lens COL
PWBA SOS

Lens CYL
Scanner Assy

Lens L1
Polygon Mirror

Leg_Sec06_008FA

Figure 2-45. Main Functional Components of ROS

The timing to start writing image data must synchronize exactly with the
beginning of laser scanning in order to properly form an electrostatic latent
image on the drum surface. When the SOS sensor on the PWBA SOS (Start
Of Scan) receives the laser beam, it converts the laser into an electric signal
(SOS signal) for detecting the initial position (start of scan reference point) for
scanning the various lines.

OPERATING PRINCIPLES

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Revision C

PHOTOCONDUCTOR UNIT
Photoconductor Unit consists of the Belt, Belt Cleaner, Drum, Drum Cleaner, 1st BTR,
and Waste Toner Boxes for each cleaner. And ANTENNA ASSY, SENSOR TR-0,
SENSOR ASSY ADC, SENSOR IBT RETRACT, SENSOR HUM & TEMP, MOT
ASSY P/R, IBT Brush Motor, and IBT Cleaner Retract Motor are installed inside the
printer for control of Photoconductor Unit operation.
Photoconductor Unit

The toner images of each color developed on the drum surface are transferred
to the IBT Belt one color at a time from 1st BTR, and the full color toner
image is formed by overlaying the four colors. The full color toner image is
transferred to paper by positively charging the paper with the 2nd BTR.

Toner remaining on the Belt surface is collected in the Waste Toner Box by
the Cleaning Blade and brush in the Belt Cleaner.

The Drum is made of conductive material (aluminum cylinder) coated with a


photosensitive material which becomes insulating material in darkness and
becomes conductive when it is subjected to light. The Drum Cleaner consists
of a Cleaning Blade and Waste Toner Box, and scrapes off toner remaining on
the drum surface by the Cleaning Blade that contacts with the drum.The
Waste Toner Box contains an actuator for SENSOR TNER FULL. This
actuator operates as the amount of collected waste toner increases to block
light entering the sensor to detect a full toner state.

The 1st BTR is a conductive roller, and is charged positively by the HVPS.
The 1st BTR contacts the back side of the belt to positively charge it.

Specific data relating to Photoconductor Unit is stored in CRUM XERO.

OPERATING PRINCIPLES

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EPSON AcuLaser CX11/CX11F

Revision C

IBT Brush Motor (DRIVE ASSY PRO)


IBT Brush Motor drives the brush in the Belt Cleaner.

Cleaning Sheet
Cleaner Brush

Cleaning Roll

IBT Cleaner Retract Motor (DRIVE ASSY PRO)


The IBT Cleaner Retract Motor drives the cam to make the Belt Cleaner to contact
with the IBT Belt.
SENSOR IBT RETRACT
The SENSOR IBT RETRACT detects the position of the cam for retracting the
Belt Cleaner.
MOT ASSY P/R
MOT ASSY P/R drives the Drum. The Motor is connected to the Drum via a
coupling.

SENSOR IBT RETRACT


1ST BTR

SENSOR TR-0
Sensor TR-0 detects the position of the Belt by reading the silver sticker on the
Belt surface outside the toner image formation area.
SENSOR ASSY ADC
SENSOR ASSY ADC reads the toner patch densities on the Belt immediately
before secondary transfer, and converts the read densities to voltage values. These
voltage value are used for controlling toner density.
SENSOR HUM & TEMP
SENSOR HUM & TEMP detects the temperature and humidity inside the printer,
and converts these to voltage values. These voltage value are used for controlling
toner density.

ANTENNA ASSY

Belt
IBT Cleaner
Retract Motor

IBT Brush Motor

SENSOR TR-0

Drum Cleaner

MOT ASSY P/R

SENSOR HUM & TEMP


SENSOR ASSY ADC
SENSOR TNER FULL

Drum

Leg_06_056RC

Figure 2-46. Main Functional Components of Photoconductor Unit

OPERATING PRINCIPLES

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Revision C

SENSOR TNER FULL


SENSOR TNER FULL detects the full state of the Waste Toner Box. Toner
remaining on the drum is scraped off by the Cleaning Blade, and collected in the
Waste Toner Box. The Waste Toner Box is provided with an actuator for blocking
light entering the sensing element on the SENSOR TNER FULL. The actuator is
supported by a spring, and is designed to gradually fall by the weight of the toner.
When the actuator falls and blocks the SENSOR TNER FULL, the printer detects
that the Waste Toner Box is full.

Actuator

SENSOR TNER FULL

Leg_Sec06_068FB

Figure 2-47. SENSOR TONER FULL Mechanism

OPERATING PRINCIPLES

Printer Section Operating Principle

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EPSON AcuLaser CX11/CX11F

Revision C

DEVELOPMENT

TNR CRU

Developer

ANTENNA CTRG

The Rotary Developer consists of four (four colors) Toner Cartridges, ANTENNA
CTRG, HOUSING ASSY-DEVE, and FRAME ASSY ROTARY. And Dispense
Clutch, MOT ASSY MAG, MOT ASSY ROT, and SENSOR ROTARY HOME POSI
are installed inside the printer for control of Rotary Developer operation.

MOT ASSY MAG

Toner Cartridge

Toner Cartridge supplies toner and carrier. And it has a separate chamber for
collecting depleted carrier. This is called "Trickle Developing System".

Specific data relating to the Toner Cartridge is stored on the ANTENNA


CTRG. Writing of data to the ANTENNA CTRG is performed by wireless
communications.

MOT ASSY ROT

HOUSING ASSY-DEVE
The HOUSING ASSY-DEVE is provided for each of the Y, M, C and K colors.
Each HOUSING ASSY-DEVE consists of a special Auger for stirring and
supplying Toner, a Magnet Roll for attracting magnetic carrier, forming the
development layer and supplying toner to the drum, and a Trimmer Blade for
making a uniform development layer on the Magnet Roll.
The Frame Assy-Rotary has holes for inserting the bosses of the HOUSING
ASSY-DEVE. To prevent inserting another color's by mistake, the location of the
holes are different from each other.

Dispense Clutch

SENSOR ROTARY HOME POSI


Leg_06_058RA

Figure 2-48. Main Components of Development

Leg_Sec06_066FA

Figure 2-49. Structure of HOUSING ASSY-DEVE to prevent wrong insertion

OPERATING PRINCIPLES

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Revision C

Dispense Clutch (Inside the MOT ASSY MAG)


The Dispense Clutch is provided to transmit the drive of MOT ASSY MAG to
rotate the Augers for supplying toner.

LATCH ROTARY

MOT ASSY MAG


The MOT ASSY MAG rotates the Magnet Roll in the HOUSING ASSY-DEVE.
MOT ASSY ROT
The MOT ASSY ROT rotates the FRAME ASSY ROTARY that holds the
HOUSING ASSY-DEVE.
SENSOR ROTARY HOME POSI
The SENSOR ROTARY HOME POSI detects the position of the Rotary
Developer to keep the Developer in the right position. The home position is about
10 degrees CW from the transfer position of the black toner Developer.

Acutuator

Front Cover

LATCH ROTARY
LATCH ROTARY is interlocked with movement of the Front Cover. When the
Front Cover is closed, LATCH ROTARY is pressed by the acutuator on the Front
Cover to lock the Rotary Developer. When the Front Cover is opened, LATCH
ROTARY returns to the release position to unlock the Rotary Developer.

Leg_06_059RB

Figure 2-50. LATCH ROTARY

OPERATING PRINCIPLES

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Revision C

SECOND BTR
2ND BTR ASSY
The Second BTR (2ND BTR ASSY) is a conductive roll. It contacts the back of
paper (back of the side to be printed on) and a voltage is applied from the HVPS.
2nd BTR Retract Motor
Brings the BTR to contact the paper during 2nd transfer process, and moves the
BTR away from the paper after the transfer is finished. The motor drive rotates the
shaft and the eccentric cam attached on the shaft. The eccentric cam pushes the
lever for the BTR to bring it contact with the paper for transferring toner image on
the BTR to the paper. When the transferring is finished, the motor starts to rotate
again and the lever is returned to its original position by spring force, causing the
BTR to move away from the paper.
SENSOR 2BTR RETRACT
The position of BTR is detected by the SENSOR 2BTR RETRACT. The shaft
with the cam for contacting/releasing BTR is provided with a Sensor actuator. The
non-contact state of BTR is detected by the actuator shielding the Sensor, and the
contact state of the BTR is detected when the Sensor is subjected to light.

SENSOR 2BTR RETRACT


2ND BTR ASSY
MOT ASSY MICRO
Leg_Sec06_070FB

Figure 2-51. SENSOR 2BTR RETRACT

Replacing the 2ND BTR is required when the life count (printed pages) exceeds
the prescribed value.

OPERATING PRINCIPLES

Printer Section Operating Principle

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EPSON AcuLaser CX11/CX11F

Revision C

FUSER ASSY
FUSER ASSY
The FUSER ASSY fixes the completed toner image transferred on the paper by
heat and pressure. It also functions to feed paper before and after fixing, and feed
paper to the eject tray or Duplex by switching the gate inside the Fuser.
The Fuser consists of the following parts:

Heat Roll

Belt

Heater Lamp

Exit Roll

Thermostat

Temp. Sensor

Exit Sensor

Exit Roll
Exit Sensor

Fuser Belt

Thermostat
Shuts off the circuit for the Heater Lamp when the temperature of the Heat Roll
exceeds a certain level.
Temp. Sensor (Contact type/Non-contact type)
Non-contact type: Monitors the surface temperature of the Heat Roll and turns the
Heat Roll on and off according to the temperature.
Contact type
: Monitors the surface temperature of the Heat Roll and shuts off
the power supply for the Heat Roll when an abnormal high
temperature is detected.

Heat Roll
Heater Lamp

Temp. Sensor

Thermostat
Leg_06_060RB

Figure 2-52. Main Components of FUSER

Replacing the FUSER ASSY is required when the life count (printed pages)
exceeds the prescribed value.

OPERATING PRINCIPLES

Printer Section Operating Principle

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EPSON AcuLaser CX11/CX11F

Revision C

2.2.5.2 Process control


To ensure a stable image quality, parameters relating to image generation need to be
corrected on a timely basis. Control of the entire print process including the correction
of parameters is called "process control."
TC (Toner Content) control
Toner patches for TC control are created on the Belt surface to measure the density
by the SENSOR ASSY ADC. According to the measured result, the amount of
toner supply, the amount of laser radiation, and the applied high voltage are
controlled. The execution sequence of the TC control is given on the next page.

1st BTR

SENSOR
ASSY ADC

BCR

Motor/
Clutch

ROS ASSY

Laser
Power
Control

LV/HVPS

Toner Dispense Control

Voltage/Current
Control

MCU PWB

Calculation of
compensation value

Life Counter

Temp.
Humidity

PWBA CRUM

Calculation of
parameters for
creating ADC toner
patches

Toner Density

SENSOR
HUM&TEMP

Leg_Sec06_064EB

Figure 2-53. Process control mechanism

OPERATING PRINCIPLES

Printer Section Operating Principle

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EPSON AcuLaser CX11/CX11F

Revision C

Execution Sequence of TC control


1.

Adjustment of SENSOR ASSY ADC


The SENSOR ASSY ADC has two LEDs, one for black and the other for color. To
read each color's patch density, the light emitted from the LED for black is
reflected directly to the Common light receiving element, and the light emitted
from the other LED for color does diffuse reflection and also received by the
element. The SENSOR ASSY ADC has a built-in solenoid which drives the
shutter of the detection window and the part for switching the optical path to the
reference plate.

2.

Adjustment according to surrounding environment and deterioration of parts


Printed image quality is adversely affected by temperature and humidity that
change daily, and deterioration of the IBT Belt, drum and other parts. For this
reason, parameters are corrected by capturing temperature/humidity data from
SENSOR HUM & TEMP and printer usage data from CRUM.

3.

Creation of toner patches


The output value of HVPS, laser light intensity value, and toner supply amount are
determined from the parameters calculated from various information sources, and
four toner patches, one for each color, are created on the Belt surface.

4.

Figure 2-54. Sensor ADC mechanism

Reading the toner patches


SENSOR ASSY ADC reads the density of the toner patches created on the Belt
surface, and compares the read values with ideal values. When there is a difference
between the read values and the ideal values, the parameters are recalculated and
toner patches are created again.When the printer judges that the toner patches
density is extremely low or high, it performs the following controls.

Admix control
When the patch density that is read by SENSOR ASSY ADC is extremely
low, the toner will be supplied into the Developer. This is called "Admix
control".

Sweep control
When the patch density that is read by SENSOR ASSY ADC is extremely
high, toner is transferred to the drum, and is scraped off in the Drum Cleaner
to forcibly discharge toner in the Developer. This is called "Sweep control".

OPERATING PRINCIPLES

Printer Section Operating Principle

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EPSON AcuLaser CX11/CX11F


5.

Adjustment during a print job


Toner in the HOUSING ASSY-DEVE is consumed as print jobs are processed. To
obtain consistent image quality during printing, toner must be supplied to the
HOUSING ASSY-DEVE. The following control is performed to supply
appropriate amount of toner.

6.

Revision C

PCDC (Pixel Count Dispense Control)


The amount of toner that will be consumed is predicted from the count value
of the image data, that is input from the controller, to control the toner supply
amount to the Developer. The supply amount is controlled according to the
Toner Dispense time.

Adjustment after end of printing


When a total of 20 or more sheets have been printed, the image quality
adjustments in 1) to 4) are repeated after completion of printing.
Toner Cartridge

MOT ASSY MAG

Control of Toner Cartridge


7.

Near-End Detection
Counts the operating time of the Dispense Clutch that operates to supply toner
from the cartridges, and causes a Near-End warning when the counted time
exceeds the prescribed value.

8.

Detection of Empty status


The judgement of the Empty status of Toner Cartridges is made based on toner
patch density values (read by ADC sensor). When toner patch density is extremely
low, the printer executes forced supply of toner (Admix operation), and it judges
that the cartridge is empty if the density of toner patches created after the forced
supply is still low.

9.

Reset of the Empty status


The printer judges that the empty Toner Cartridge is replaced with a new one when
the power is turned off and back on, and the cover is opened and then closed
during the Empty status. Then the printer executes forced supply of toner from the
newly attached cartridge.

Dispense
Clutch
Auger

(MCU PWB)

Developer Assy
ROS ASSY

Leg_Sec06_062FB

Figure 2-55. PCDC Mechanism

OPERATING PRINCIPLES

Printer Section Operating Principle

119

EPSON AcuLaser CX11/CX11F

Revision C

2.2.6 Electrical
This section explains and illustrates the main functional components making up the
Electrical system.
FUSER LOCK SWITCH

MAIN FUNCTIONS

SWITCH-FUSER DOOR

SWITCH 2BTR COVER


SWITCH ASSY TOP

PWBA MCU
PWBA MCU performs communication with the printer controller, and controls the
parts to perform printing operations.
LV/HVPS
LV/HVPS supplies +24 VDC, + 5VDC and +3.3 VDC to each of the parts from
the AC power supply, and supplies high voltage to the parts for transferring and
discharging.
PWBA HVPS
PWBA HVPS supplies high voltage to IBT Cleaner, 2nd BTR, and Cleaning
Sheet.
PWBA HVPS
PWBA HVPS supplies high voltage to IBT Cleaner, 2nd BTR, and Cleaning
Sheet.
PWB ASSY ROT
PWB ASSY ROT creates the pulse for the motors according to input signal from
the PWBA MCU and supplies the pulse signal to the motors.

SWITCH-INLK FRONT

SWITCH-INLK FUSER

SWITCH-FRONT DOOR

PWBA MCU

SWITCH-PH DOOR

Main Board

PWBA FUSER CONT

PWBA HVPS
PWB ASSY ROT
LV / HVPS
PWBA CRUM

Leg_06_061RA

Figure 2-56. Main Functional Components of Electrical

PWBA ESS
Converts print data transmitted via a network, USB, parallel port or etc., and
communicates with a host computer. The memory can be expanded up to 512 MB
with an optionally available additional memory.
OP PANEL
OP PANEL displays the printer status on the LCD or by LEDs. Printer operations
are performed by the buttons on OP PANEL.
SWITCH-FUSER DOOR
SWITCH-FUSER DOOR detects whether the COVER FUSER is opened or
closed.

OPERATING PRINCIPLES

Printer Section Operating Principle

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Revision C

SWITCH-PH DOOR
SWITCH-PH DOOR detects whether the CHUTE ASSY REAR is opened or
closed.

LATCH LEVER

FUSER ASSY

PWBA CRUM
This non-volatile memory saves printer information. (Non-Volatile Memory)
SWITCH 2BTR COVER
SWITCH 2BTR COVER detects whether the COVER-PR 2ND is opened or
closed.
SWITCH ASSY TOP
SWITCH ASSY TOP is a switch to cut the +24VDC power supply for driving
motors and other parts when the COVER TOP is opened. Detection of opening/
closing is performed by detecting a change in voltage caused +24 VDC being
conversed to +3.3 VDD by the +24 VDC dividing circuit in MCU.
SWITCH-INLK FUSER
SWITCH-INLK FUSER is a switch to cut the +24VDC power supply for driving
motors and other parts when the COVER FUSER is opened.
SWITCH-INLK FRONT
SWITCH-INLK FRONT is a switch to cut the +24VDC power supply for driving
motors and other parts when the COVER FRONT ASSY U is opened.

FUSER LOCK SWITCH


Leg_Sec06_072EB

Figure 2-57. FUSER LOCK SWITCH

SWITCH-FRONT DOOR
SWITCH-FRONT DOOR detects whether the COVER FRONT ASSY is opened
or closed.
FUSER LOCK SWITCH
This printer is equipped with a FUSER LOCK SWITCH for detecting the
mounting state of the FUSER ASSY. When the FUSER ASSY is not locked or not
adequately locked by the latch lever, the FUSER LOCK SWITCH cuts the coil
power supply for the Fuser Lamp power supply relay inside PWBA FUSER
CONT. This causes the printer a service call error "E537 FUSER ASSY error" to
prevent the printer from operating.

OPERATING PRINCIPLES

Printer Section Operating Principle

121

EPSON AcuLaser CX11/CX11F

Revision C

2.2.7 Operating Modes


The printer has the following six operating modes:
WARM UP mode

: The printer is warming up (until the printer is ready


for printing).

READY mode

: The printer has finished the warm-up and is ready


for printing.

PRINTING mode

: The printer is currently printing.

LIGHT SLEEP mode:FUSER is turned OFF to save power.ERROR mode:


DEEP SLEEP mode : In addition to the Fuser, +24VDC is also turned OFF to save
more power.
ERROR mode

: The printer has detected an error.


The following are not defined as the ERROR mode.
No paper
(when the printer detects there is no paper in the tray or cassette)
No paper tray
(when the printer detects there is no papercassette)
Warnings relating to service life of consumables

OPERATING PRINCIPLES

Printer Section Operating Principle

Figure 2-58. Operating Modes Overview

122

EPSON AcuLaser CX11/CX11F

Revision C

2.2.8 Flying-start printing


This printer improves performance when printing full-color images by performing
flying-start printing.
Sequence
1.

The printer starts printing as soon as it finishes to receive Yellow data of one page.

2.

While the Yellow image is being developed and transferred to the IBT Belt, the
next data, Magenta, is received.

3.

While the Magenta image is being developed and transferred to the IBT Belt, the
next data, Cyan, is received.

4.

While the Cyan image is being developed and transferred to the IBT Belt, the next
data, Black, is received.

5.

When the Black image has been developed and transferred to the IBT Belt,
formation of the full color toner image is completed.

OPERATING PRINCIPLES

Printer Section Operating Principle

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EPSON AcuLaser CX11/CX11F

Revision C

2.3 Scanner Operating Principles

OTHERS

This section describes operating principles of the scanner and ADF of the AcuLaser
CX11/CX11F.

Magnet sensor

2.3.1 Scanner Mechanism Overview


The scanner is a flatbed scanner with 600 dpi optical resolution and supports up to A4
or Letter/Legal document size. The internal mechanism is broadly divided into two
parts; Carriage Unit that includes the light source and CCD sensor, and Carriage Drive
Mechanism.
CARRIAGE UNIT
CCD Sensor Board : Includes a Color CCD line sensor and a control circuit for
the sensor.
Light source

: White cold cathode fluorescent lamp (CCFL)

Inverter Board

: Generates a voltage for the light source (Rises positive 24


VDC, and converts it to AC Voltage).

Mirror/Lens

: Leads the light reflected from document to the CCD sensor.

: Detects the open/close status of the document cover or


the ADF. It is attached on the backside of the upper
case of the scanner unit. When the sensor detects that
the document cover or the ADF is opened while the
scanner is in standby mode, the scanner lamp is turned
on and the Carriage Unit moves to its home position.

Carriage Lock Mechanism: Locks the Carriage Unit to protect it during


transportation. To lock the Carriage Unit, set the
sliding lock lever on the upper case of the scanner unit
to LOCK position.

C H E C K
P O IN T

Make sure to unlock the Carriage Unit (set the sliding lock
lever to unlock position) before turning the power on.
When the product should be transported for some reason,
move the Carriage Unit to the lock position using the control
panel Printer Engine Restrictions (p39) and then lock the
unit with the sliding lock lever.

CR Motor

Home Sensor

Timing Belt CR Guide Shaft (one-side support)

CARRIAGE DRIVE MECHANISM


CR Motor

: A four-phase pulse motor with 96 poles. Driven and


controlled by the driver circuit which uses PWM (pulsewidth modulation) current control system.

Carriage Mechanism:Moves the Carriage Unit to the sub scanning direction by


driving of the CR motor on the Carriage Shaft which
supports one side of the Carriage Unit.
Home sensor

Flag for detecting


home position

: A transparent sensor attached to the bottom of the Carriage


Unit. Detects the carriage home position by detecting the
flag located near the home position in the lower case of the
scanner unit.

Carriage Unit

Figure 2-59. Key Components of the Scanner Mechanism

OPERATING PRINCIPLES

Scanner Operating Principles

124

EPSON AcuLaser CX11/CX11F

Revision C

2.3.1.1 Electric Circuit


As the scanner mechanism is powered and controlled directly by the main controller, it
does not have its own control circuit.
The power supply and the control signals to the scanner unit from the main controller
are as follows.

Power Supply

+24VDC (to drive the CR Motor and power the Inverter Circuit)

+12VDC and +5VDC (for the CCD Sensor)

+3.3VDC (for the Home Sensor and the Magnet Sensor)

Control Signals

CCD Sensor drive control

CR Motor drive control

ADF drive control

OPERATING PRINCIPLES

Scanner Operating Principles

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Revision C

2.3.2 ADF Mechanism Overview

SENSORS

The ADF of this product is designed to feed original document to be scanned by the
fixed CCD Sensor in the scanner unit and allows up to 50 sheets of document (when
the paper basic weight is 80g/m2) to be loaded and scanned automatically. The
documents are scanned in paper feed direction while they are fed by the ADF. The key
mechanisms of the ADF are as follows.

DOC Sensor

: Detects whether document is loaded on the document


tray or not. The document should be loaded with its
leading edge contacting with the guide for it, or the
sensor cannot detect the document.

AS Sensor

: Detects that document is transported to the Separation


Roller after starting scanning operation.The sensor turns
ON when it detects the leading edge of the document,
and turns OFF when it detects the posterior end of the
document. Scanning operation for the next document is
started if the DOC Sensor is ON when the AS Sensor
becomes OFF.

RS Sensor

: Detects whether document is on the Turning Roller or


not. Scanning document is started when the document is
transported by prescribed steps from when its leading
edge is detected by the RS Sensor.

ADF Cover Sensor

: Detects whether the ADF cover is opened or closed. The


sensor turns ON when the ADF Cover is opened and
stops the ADF Motor and turns off the clutch.

PAPER FEED MECHANISM


ADF Motor

: The four-phase pulse motor with 96 poles drives the paper


feed mechanism that transports document loaded on the
document tray to scanning section.

Clutch

: Switches on and off the Pick up Roller by transmitting or not


transmitting the ADF Motor drive. The clutch is turned on to
transmit the motor drive to the Pick up Roller when the DOC
sensor is ON at the point of starting scanning operation.

Pick up Roller

: Picks up document one by one and transports it to the next


mechanism.The roller lowers and contacts with document to
feed it by ADF Motor drive when scanning operation is
started with the DOC sensor ON. When the leading edge of
the document is detected by the RS Sensor, the roller moves
upward to return to its standby position.

Separation Roller

: Located under the Pick up Roller to prevent multi-feed of


documents.

Turning Roller

: Transports document fed by the Separation Roller to the


scanning position. This roller turns at a speed according to
the print resolution so that scanning in paper feed direction
can be performed properly.

Exit Roller

: Transports document that has been scanned and transported


by the Turning Roller to the eject tray. Also changes the
position of the document stopper lever inside the document
tray.

OPERATING PRINCIPLES

Document Width Sensor: Detects the positions of the side edge guides on the
document tray. The two Document Width Sensors,
located at the position different from each other, detects
document size (width) by combination action of them as
follows.
Table 2-4. Document Size Detection by Two Document Width Sensors
Edge Guide Position

B5 Sensor

LT Sensor

Letter size

OFF

ON

A4 size

OFF

OFF

B5 size

ON

OFF

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A magnet is attached on the bottom surface of the ADF Unit. The Magnet Sensor
installed in the scanner unit detects the ADF open/close status by detecting the position
of the magnet.
ADF Close Status
The sensor turns OFF upon detecting that the magnet is in close proximity to the
sensor.

Turning Roller
RS Sensor

Separation Roller

AS Sensor

DOC Sensor

Pick up Roller

ADF Open Status


The sensor turns ON upon detecting that the magnet moved away from the sensor.
When the sensor turns ON during the scanner is in standby mode, the lamp is turned on
and the Carriage Unit moves to its home position after scanner initialization operation.
ADF Open Status: The product judges that scanning operation using the document
table will be performed.

Document Stopper Lever

Exit Roller

Carriage (Scanner)

Figure 2-60. Key Components of the ADF Mechanism

OPERATING PRINCIPLES

Scanner Operating Principles

127

CHAPTER

3
TROUBLESHOOTING

EPSON AcuLaser CX11/CX11F

Revision C

3.1 Overview

3.1.2 Checking Installation Status

For efficient troubleshooting, verify the condition of the trouble carefully using FIP
(Fault Isolation Procedures) with reference to Chapter7 Wiring Connection Diagrams
(p.574) and Chapter2 OPERATING PRINCIPLES (p.77).

Before starting troubleshooting, make sure that the following conditions are all met.

1.

The power supply voltage must be within the specification limits. Measure the
voltage at the wall socket.)

3.1.1 Procedure for troubleshooting

2.

The POWER CORD must be free from damage, short circuit or brokenage, or
miswiring in the POWER CORD.

Perform troubleshooting work according to the following flowchart.

3.

The printer must be grounded properly.

4.

The printer should not be located in a place where it can be exposed to too high or
low temperature, too high or low humidity, or abrupt temperature change.

5.

The printer should not be located near waterworks, near humidifiers, near heaters
or near flames, in a dusty atmosphere, or in a place where the printer can be
exposed to air blasts from an air conditioner.

6.

The printer should not be located in a place where volatile or inflammable gases
are produced.

7.

The printer should not be located in a place where it can be exposed to direct
sunlight.

8.

The printer must be located in a well-ventilated place.

9.

The printer must be placed on a solid, stable and flat surface.

Verify the condition


of the trouble

Preliminary Check

Start

Execute FIP

Chapter2 OPERATING PRINCIPLES (p.77)


Chapter7 Wiring Connection Diagrams (p.574)

10. The paper used must conform to the specifications.


(Standard paper is recommended.)
11. There should be no errors in handling of the printer.

Check if the trouble


returns to normal

Preventative
maintenance

12. The Regular Replacement Parts must have been replaced every time their
respective specified number of sheets has been printed.
* Clean the Feed Roller. And check if there is any
other part which is likely to cause another error.

Finish

Figure 3-1. Procedure for troubleshooting

TROUBLESHOOTING

Overview

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3.1.3 Precautions in Performing Troubleshooting Work

4.

When touching any hot surfaces, take care not to burn yourself.

1.

5.

Wear a wrist strap to discharge static electricity from your body.

6.

When replacing the PWBA MCU in accordance with the FIP, be sure to perform
MCU DATA Backup and MCU DATA Restore operations to maintain the set
of information specific to the subject engine.

Be sure to unplug the POWER CORD before starting troubleshooting work except
when turning power ON is needed.

W A R N IN G

2.

C A U T IO N

Refer to 4.2.11.5 PWBA MCU (p435) for all the details about the
PWBA MCU replacement.

C A U T IO N

Extra caution is required when performing work with the scanner


or the ADF opened, as the product becomes unstable and may easily
fall over.

If you perform work with the power turned ON, covers removed, and the interlock
and safety switches turned ON, be sure to disconnect the ROS ASSY connector (P/
J601), except when its connection is required.

W A R N IN G

3.

Never touch any live parts unnecessarily when the power is on.
The power switch/inlet part of the LVPS is alive even when the
power switch is turned OFF. Take care not to touch any live parts.

If you perform work with the power turned ON, covers removed,
and the interlock and safety switches turned ON, there is a danger
of the laser beam being emitted from ROS ASSY. Be sure to
disconnect the ROS ASSY connector (P/J601), except when its
connection is required.

If you perform work with the power turned ON, covers removed, and the interlock
and safety switches turned ON, be careful of a high voltage from HVPS.

W A R N IN G

If you perform work with the power turned ON, covers removed,
and the interlock and safety switches turned ON, never touch
HVPS and any other high voltage output part as a high voltage may
be output from HVPS.

TROUBLESHOOTING

Overview

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3.2 Errors/Warnings Display

PRINTER-DEPENDENT ERROR

As this product is an all in one printer, it is necessary to figure out which function has
caused the error or the warning displayed on the panel. This section explains principal
erros and warnings by each mechanism and function. See references for details on
errors and warnings.

Table 3-2. Printer-Dependent Error


Panel Message
Service Req Eggg
Check Transparency

SYSTEM-DEPENDENT ERROR

Papaer Jam WWWWW

Table 3-1. System-Dependent Error


Panel Message
Service Req Cffff

Irregular Density

Description
Engine related service request

3.4.4.2 List of Service Request (p149)


Error list related to paper jam (p146)
Error list related to paper jam (p146)
Other errors and warnings (p147)

Remove Photoconductor

Description

Install uuuu TnrCart

Controller related service request


3.4.4.2 List of Service Request (p149)

Wrong Toner

Optional RAM Error

Toner Cart Error uuuu

Invalid N/W Module

Install Photoconductor

Service Req C2010

Fax uninstalled (for fax model only)

Wrong Photoconductor

Service Req C2011

ADF uninstalled (for fax model only) (p.287)

Photoconductor Trouble

Service Req C2012

N3R Asic Error

Replace Toner uuuu

ROM writing error

Failed to update the data

Replace Photoconductor

Fax Error

Start up initialization could not be performed nomally,


however, the product can recover from the error.

wwwww open

Scanner Error

Start up initialization could not be performed nomally,


however, the product can recover from the error.
(Motor error, Scanner error)

Need more Memory

Other errors and warnings (p147)


Other errors and warnings (p147)
Other errors and warnings (p147)
Other errors and warnings (p147)
Other errors and warnings (p147)
Other errors and warnings (p147)
Other errors and warnings (p147)
Other errors and warnings (p147)
Other errors and warnings (p147)

Print Overrun
Invalid Data
uuuu Toner Low
Worn Photoconductor

Other errors and warnings (p147)


Other errors and warnings (p147)

Worn Fuser

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SCANNER-DEPENDENT ERROR

COPY MODE-DEPENDENT ERROR

Table 3-3. Scanner-Dependent Error


Panel Message

Table 3-5. Copy mode-Dependent Error

Description

Scanner cover open error

Panel Message

(p.286)

PC connection failed

Document Error

Description
For counterfeit prevention

The computer is not connected directly to the


product.
Reauired application has not been installed.

Net connection failed


ADF Jam

(p.287)

Release Cariage Lock

(p.286)

FAX-DEPENDENT ERROR
Table 3-4. Fax-Dependent Error
Panel Message

Description

Fax error

Fax unit failure. (p.290)

Set Document to ADF

When Legal is selected by Fax mode (p.290)

Fax Communication Error

An error occurred during transitting/receiving faxes.


(p.290)

No Report Print Info.

(p.290)

Cannot Send when Receiving

Fax cannot be transmit during Fax reception. (p.290)

Unable to Transmit Color Fax

At the time of color Fax transmission, if the telephone


line is used, it decides that color transmission is
impossible. For this reason, transmitting does not
become " Cannot Send when Receiving ".

Cannot Fax cause of Power Off Report Transmitting a fax is attempted during the product is
printing out a power off report. (p.290)

TROUBLESHOOTING

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3.3 MFP Maintenance Mode

3.3.1 Self diagnosis

To enter the MFP maintenance mode, hold down the [Color Start], [Up], [Down] and
[Right] buttons, and turn the printer on. There are two items in the MFP maintenance
mode; self-diagnosis and fax maintenance. Self diagnosis confirms error status, on the
other hand, fax maintenance provides maintenance for the fax unit.

In self diagnosis mode, the product automatically makes the diagnosis of each part
(scanner, printer, fax, panel, and B unit) and displays the result on the panel.
Procedures and details on the diagnosis are described below.
PROCEDURES TO ACCESS THE SELF DIAGNOSIS MODE

Menu levels of the MFP maintenance mode is shown below.


1.

Hold down the [Color Start], [Up], [Down], and [Right] buttons and turn the
printer on. When the screen shown below appears, select (highlight) "Self
Diagnosis" and press [Start] to enter the screen for selecting tha part to be
diagnosed.

[MFP Maintenance Mode Initial Screen]

2.

The [Up] and [Down] buttons allow you to select (highlight) the part to be
diagnosed, then press [Right] to start the self diagnosis.
Upward (downward) arrow on the left of the item indicates that there are more
items on the topside (downside) to be displayed. In this case, press the [Up] and
[Down] buttons to scroll the display.

[Self Diagnosis Initial Screen]

TROUBLESHOOTING

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3.3.1.2 Scanner Self Diagnosis

DETAILS ON SELF DIAGNOSIS ITEMS

The error that is currently happening in the scanner section and the status concerning
the ADF is displayed on the panel. When you select "Scanner Unit" and press [Right],
the result is displayed as shown below after "Running" is displayed for a while.
Diagnosed items and the descriptions are shown in Table 3-6.

Details on self diagnosis classified by item are described below.

Scanner

: 3.3.1.2 Scanner Self Diagnosis (p134)

Printer

: 3.3.1.1 Printer Self Diagnosis (p134)

Fax

: 3.3.1.3 Fax Self Diagnosis (p135)

Panel

: 3.3.1.4 Panel Self Diagnosis (p135)

B Unit

: 3.3.1.5 B Unit Self Diagnosis (p136)


Diagnosed as Normal

3.3.1.1 Printer Self Diagnosis


The error code of the engine related service call error that is currently happening in the
printer section is displayed on the panel. The panel also displays if the RTC
malfunction is emerging or not. For descriptions of the service request errors, refer to
3.4.4.2 List of Service Request (p149).
When you select Printer Unit and press [Right], the result is shown as described
below after Running is displayed for a while.
Displays engine related error code

Diagnosed as Normal

Diagnosed as Abnormal

When the ADF is not installed

Note : Once displayed, press [Left] to return to the previous screen (Self Diagnosis initial
screen).
When the ADF is not installed, the diagnosis for "ADF cover open", "ADF jam", and
"ADF paper detection" are replaced with "-"(hyphen).

Table 3-6. Scanner Self Diagnosis Items


Displayed
Characters
(1 byte)

Displayed Characters
(1 byte)

Description

Correct

OK (Normal)
NG (Abnormal)

Origin Correction
(The difference between the actual origin position
detected when correcting it and the origin
position specified by spec is 2 mm or more.)

Warm up

Same as above

Warm up (Unable to warm up)

Motor

Same as above

Motor (motor driving failure)

Cover

OPEN (Cover is open) ADF cover open (ADF cover is open)


CLOSE (Cover is
closed)

Jam

NONE (Undetected)
ON (Detected)

ADF paper jam (ADF jam error occurred)

Paper

NONE (No paper)


ON (Paper present)

ADF paper detection


(Paper is loaded on the ADF)

Diagnosed as Normal
(Base Model)

Note : Once displayed, press [Left] to return to the previous screen (Self Diagnosis initial
screen).
As the base model is not equipped with the RTC, the diagnosis for the RTC is replaced
with - (hyphen).

Diagnosed as Abnormal

Note : The diagnoses for ADF cover open, ADF jam, and ADF paper detection are
performed every one second and the displayed results are updated each time the
diagnoses are made. As for Origin correction, Warm up, and Motor, the statuses
diagnosed during start-up operation are always displayed.

TROUBLESHOOTING

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Revision C
Diagnosed button names are displayed as shown in the table below.

3.3.1.3 Fax Self Diagnosis


All the modules on the fax unit listed below are checked if they are operating normally
and the results are displayed on the panel. When any abnormality is detected, NG is
displayed with an error code. For details on the error code, refer to 3.6.1
Troubleshooting by Panel Message (p290).

Image memory

Gate array

Modem

Flash memory

When you select Fax Unit and press [Right], the result is displayed as shown below
after Running is displayed for a while.

Table 3-7. Button Names Displayed in Panel Self Diagnosis


Button Name

Displayed Button Name (2 byte)

Copy

COPY

Fax

FAX

Scan

SCAN

Setup

SETUP

One Touch Dial A

ONE TOUCH A

One Touch Dial B

ONE TOUCH B

One Touch Dial C

ONE TOUCH C

Advanced/Menu

MENU

Reset

RESET

Up

UP

Numbers that indicate


the detected error

Down

DOWN

Left

LEFT

Note : Once displayed, press [Left] to return to the previous screen (Self Diagnosis initial
screen).

Right

RIGHT

Speed Dial

SPEED DIAL

Pause/Redial

REDIAL

Cancel

CANCEL

Asterisk

Hash

Numeric keypad

Numbers that correspond to the button


pressed

B/W Start

B&W START

Color start

COLOR START

Diagnosed as Normal

Diagnosed as Abnormal

3.3.1.4 Panel Self Diagnosis


Operations for all the buttons on the control panel can be checked. Select the Panel
Unit and press the [Right] button. Within six seconds after the screen below is
displayed, press the button you wish to check. If the pressed button is working
normally, the button name is displayed with 1-byte alpha numeric characters as shown
in Table 3-7.

[Right] Button
Diagnosed as Normal

When the Button is Released

Note : The button name is displayed while pressing the button, and disappears when the button
is released. If no button is pressed for more than six seconds, the screen automatically
returns to the previous screen (Self Diagnosis initial screen).

TROUBLESHOOTING

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Revision C

3.3.1.5 B Unit Self Diagnosis


B unit (ASIC for counterfeiting prevention) is checked if it is operating normally, and
the result is displayed on the panel.When you select B Unit and press [Right], the
diagnosed result; OK or NG will appear after Running is displayed for a whole.

Diagnosed as Normal

Diagnosed as Abnormal

Note : Once displayed, press [Left] to return to the previous screen (Self Diagnosis initial
screen).

TROUBLESHOOTING

MFP Maintenance Mode

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Revision C

3.3.2 Fax Maintenance

DETAILS ON FAX MAINTENANCE ITEMS

Fax Maintenance is provided for controlling memory including destination addresses


and for checking if there are any problems with the fax unit. Procedures to access the
items of the Fax Maintenance are shown below.

Details on each item in the Fax Maintenance menu are described in the following
sections.

Memory Clear

: 3.3.2.1 Memory Clear (p138)

PROCEDURES TO ACCESS THE FAX MAINTENANCE

Memory Check

: 3.3.2.2 Memory Check (p139)

1.

Parameter Check : 3.3.2.3 Parameter Check (p140)

Module Check

: 3.3.2.4 Module Check (p141)

Signal Check

: 3.3.2.5 Signal Check (p142)

Hold down the [Color Start], [Up], [Down], and [Right] buttons and turn the
printer on. Select (highlight) Fax Maintenance and press [Right] to enter the Fax
Maintenance menu screen.

C A U T IO N

Some of the functions provided in the Fax Maintenance menu


involve fax basic operation settings. Improper operation or setting
using the functions may cause fax malfunction.
Do not change the settings unless instructed to do so, or need for
doing it arises.

[MFP Maintenance Mode Initial Screen]

2.

Select (Highlight) a target item in the Fax Maintenance menu, and press [Right] to
enter the menu screen of the selected item.

[Fax Maintenance Initial Screen]

TROUBLESHOOTING

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Revision C

3.3.2.1 Memory Clear


Address memory used for the speed dials and other information memory concerning fax transmission/reception can be cleared at once. Six items are provided and memory areas to
be cleared are preset by the items as shown in Table 3-8.
When you select Memory Clear and press [Right], the Memory Clear menu screen as shown below will be displayed. Select a target item and press [Right] to clear the memory
areas. Be sure to check which memory areas will be cleared by the selected item with reference to Table 3-8 before executing the operation.

Table 3-8. Memory Areas to be Cleared by Item in Memory Clear


Item
(Memory Area Category)

Panel Indication

Speed Dial
Group Dial
One Touch Dial
Personal Number/Name

Communication Report
Memorized Unfinished
Sending Job Info
Print Data Info
Receiving Job Info

System Counter

System Error
History

Internal Error
History

System Parameter

ALL

All area

Fax user

User area

Fax system

System area

Fax system counter

Counter area

Fax error history

Error area

Fax system parameter

Parameter area

Note O : Cleared
X : Cannot be cleared

Example of Memory Clear Screen

Processing All area Clear

Clearing User area


Completed

When Error Occurs (Failed


to clear System area)

Note : OK is displayed when the process is completed normally, NG is displayed with numbers that indicate the error when failed to complete the process. Once the process is over, press [Stop]
to return to the previous screen (Memory Clear menu screen).

TROUBLESHOOTING

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Revision C

3.3.2.2 Memory Check

MEMORY CHECK: WRITE

Memory contents of the fax unit can be displayed (Read) on the panel and can be
changed (Write).
When you select Memory Check and press [Right], the screen as shown below will
be displayed. Select (Highlight) either Read or Write and press [Right] to proceed to
the entry screen.

When an address is input with the numeric keypad, current setting values in the address
are displayed beside CURRENT. When new setting values are entered beside
NEW, overwrite process is executed. OK is displayed when the process is
completed normally, NG is displayed with numbers that indicate the error when
failed to overwrite the specified memory area.
Memory Check: Example of the Write Screen
Current Setting Values

Numbers that indicate


error contents

MEMORY CHECK: READ


When an address in the memory is input with the numeric keypad, 64-byte data is
retrieved from the specified address. If the data is read properly, last four digits of the
specified address and 4 byte of data set to the address are displayed in a line. When
failed to read the memory, NG is displayed with numbers that indicate the error.

When Address is Entered

Display of Current Setting

Enter new setting

When Failed to Read


Current Data
Numbers that indicate the error

Memory Check: Example of the Read Screen

When New Setting is Entered

When Address is Entered

Display of the Read Data

When Failed to Read Data

Overwriting Completed
Normally

When Failed to Overwrite

Note : When the [Stop] button is pressed during the Memory Write, the display returns to the
previous screen (Memory Write initial screen).

Note : When the [Stop] button is pressed during the Memory Read, the display returns to the
previous screen (Memory Check initial screen).

TROUBLESHOOTING

MFP Maintenance Mode

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Revision C

3.3.2.3 Parameter Check

PARAMETER CHECK: WRITE

Specifies main and sub codes of the system parameter for the fax unit, and reads/writes
the parameter values.
When you select Parameter Check and press [Right], the screen as shown below will
be displayed.Select (Highlight) either Read or Write and press [Right] to proceed to the
entry screen.

When main/sub codes of the parameter and a new setting are entered with the
numeric keypad, the overwriting process is started. OK is displayed when the
process is completed normally, NG is displayed with numbers that indicate the
error when failed to overwrite.
Parameter Check: Example of the Write Screen
Enter new setting

When Main/Sub Codes and


New Setting is Entered

PARAMETER CHECK: READ


When the main and the sub codes of the parameter to be read are entered with the
numeric keypad, the current setting of the parameter are displayed. OK and
readout data are displayed when the process is completed normally, NG is
displayed with numbers that indicate the error when failed to read the data.

When Overwriting
Completed

When Failed to
Overwrite

Note : When the [Stop] button is pressed during the parameter check (Write), the display
returns to the previous screen (Parameter Check initial screen).

Parameter Check: Example of the Read Screen


Current Setting

When Main/Sub Codes


are Entered

Display of Current Setting

Numbers that
indicate the error

When Failed to Read Data

Note : When the [Stop] button is pressed during the parameter check (Read), the display
returns to the previous screen (Parameter Check initial screen).

TROUBLESHOOTING

MFP Maintenance Mode

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3.3.2.4 Module Check


Modules on the fax unit is checked individually or all at once if they are operating
normally, and the result is displayed on the panel.
When you select Module Check and press [Right], the screen as shown below will be
displayed. Select (Highlight) the module you wish to check and press [Right] to start
the diagnosis.

Example of the Module Check Screen


Numbers that indicate the error

Module Check in Progress

Diagnosed as Normal

Diagnosed as Abnormal

Note : Once the process is over, press [Stop] to return to the previous screen (Module Check
initial screen).

TROUBLESHOOTING

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Revision C
Example of Signal Check Result Screen

3.3.2.5 Signal Check


C A U T IO N

This function is intended for use in the paticular purpose; filing


application for the use of the fax machine, machine test or license
test with a common carrier present.

Relay ON/OFF test and the signal transmission test of the fax unit are performed by
entering the check code and the parameter with the numeric keypad.
When you select Signal Check and press [Right], the screen as shown below will be
displayed. Select (Highlight) Parameter and press [Right] to proceed to the entry
screen. When the check is in progress, Running is displayed on the panel. OK is
displayed when the process is completed normally, NG is displayed with numbers
that indicate the error when failed to perform the process.

When a Check Code and


Setting is Entered

Signal Check in
Progress

When the Check Result


is Normal

When the Check Result


is Abnormal

Note : For items other than Sub Code=103 (relay 1-2 setting) and Sub Code=104 (phone line
initialization), the process is continued in the fax unit until the [Stop] button is pressed.
Press the [Stop] button to cancel the process. Once the process is over, press [Stop]
button to return to the Fax Maintenance initial screen.

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6. When, for example, P/J1 P/J2 is indicated in FIP for the voltage
check, check for the all relating terminals between P/J1 and P/J2 with
reference to Chapter7 Wiring Connection Diagrams (p.574).

3.4 Printer
3.4.1 Notes on Using FIP
1. The troubleshooting method described here assumes that there is no
malfunction in the printer controller (PWBA ESS). If you cannot fix a
problem even by following the troubleshooting procedure, replace the
printer controller with a normal one and then follow the same procedure. If
you cannot recover the printer from the trouble even with the printer
controller replaced, replace the Possible parts that caused the error
shown in FIP and related parts with new ones in order one by one, and
repeat operation checks.
2. Some normal parts such as MCU, LV/HVPS, FUSER ASSY, 2ND BTR
ASSY may be required as FIP troubleshooting tools to identify the cause of
the trouble. So, you need to have those spares in advance.
3. Be sure to unplug the POWER CORD before starting troubleshooting work
except when turning power ON is needed. Never touch any live parts
unnecessarily with the power cord connected.
4. Conventions used to represent connectors are as follows:
P/J12 = The connector (P/J12) in a connected state.
P12 = The plug side in connector (P/J12) disconnected state.
(except when the jack is directly mounted on the board)
J12 = The jack side in connector (P/J12) disconnected state.
(except when the jack is directly mounted on the board)
5. When, for example, P/J1-2PIN P/J3-4PIN is indicated in FIP for the
voltage check, set the plus side of a measuring tool to 2PIN on P/J1
and set the minus side of the tool to 4PIN on P/J3.

TROUBLESHOOTING

7. Taking P/J1-2PIN P/J3-4PIN as an example, the minus side P/J34PIN is AG (Analog Ground), SG (Signal Ground), or RTN (Return).
Therefore it is possible to connect to another AG, SG, or RTN pin as the
minus side instead of P/J3-4PIN. Before doing so, check that each AGto-AG, SG-to-SG, or RTN-to-RTN has continuity properly. Be careful not
to connect to a wrong pin since the level of AG, SG and RTN are different
from each other.
8. When measuring the voltage, perform measurement with the
Photoconductor Unit, 2ND BTR ASSY, and paper cassette loaded, covers
closed, and power ON.
9. All voltage values given in the FIP are approximate values. So actually
measured values should not be completely the same as those given in the
FIP.
10. Note that FIP does not provide any description on removal of parts which
are supposed to be removed to remove the target part, and the procedures.
11. Any parts listed in Possible parts that caused the error in the FIP are
regarded as the source of the trouble and signifies that the parts or the
assemblies (HIGH ASSY) containing those parts should be replaced with
normal ones one by one, and checking should be repeated.
12. In the FIP, the optional paper feeder of the printer is called Tray1.
13. FIP may contain descriptions that distinguish between certain
specifications. Be sure to follow such instructions properly to remedy the
problem.

Printer

143

TROUBLESHOOTING
Printer

Yes

Yes

*3 : The PLC sequence creates and reads ADC


patches to adjust toner and image density.

*2 : By ADC TC correction, the target density


value of TC is being corrected according
to the developing machine drive time.

No

Ready (ready to print)

Yes

When IBT CLN Fail occurs


Go to FIP-1.48

Error recovery processing


(See List of Errors and Warnings)

When IBT CLN Fail occurs


Go to FIP-1.52

Heater red-hot

Fuser warm-up
(time out within 45 secs)

Yes

Leg_Sec001_031FA

Total 37 to 840 seconds


(depending on ambient environment)
End of cleaning
and FUSER warm-up?

IBT Brush Motor operation

BTR/IBT cleaning
(11 secs)

No

Detected value
of temperature sensor of a fixed
difference with value at previous
printing?

No

Fuser temperature
at Power ON lower than the Fuser
temperature threshold
value?

IBT Brush Motor operation

No

Error displayed?

CRUM check and ADC TC target


density value correction*2(16 secs)

MOT ASSY ROT operation*1

Rotary operation check and


Home Position correction
(8 secs)

*1 : Rotary rotates 360 plus a little more during


Home Position correction and 720 during
execution of the PLC sequence.

MOT ASSY ROT operation*1

PLC sequence*3
(30 secs or more)

When Deve Home position


Sensor Error occurs:
Go to FIP-1.41

When an ID Error occurs:


XERO Go to FIP-1.9
Y Toner Go to FIP-1.13
M Toner Go to FIP-1.17
C Toner Go to FIP-1.21
K Toner Go to FIP-1.25

When Deve Home Position


Sensor Error occurs:
Go to FIP-1.41

Power ON

EPSON AcuLaser CX11/CX11F


Revision C

3.4.2 Warming-Up Flowchart at Power-ON

The following flowchart (outline) shows the printers warm-up operation, from power-on to when the printer is ready to print.

Figure 3-2. Warming-up flowchart at power-on

144

EPSON AcuLaser CX11/CX11F

3.4.3 FIP

Revision C

3.4.3.1 FIP Procedure

FIP is provided as the first step to identify the cause of trouble. FIP is a guide for
proceeding with troubleshooting while checking error codes and for various other
symptoms of trouble.

Ask the operator about the conditions of the trouble.


Was the operator operating the printer correctly?
N
Y
Teach the operator the right way.

Is an error code displayed on the panel?


Y

N
Is the printer jammed?
N

Is it an image quality problem?


N

Is the printer making abnormal noise?


N

Perform troubleshooting with reference to


7.2.2 Wiring Connection Diagrams
Fix the trouble with reference to
3.4.6 Abnormal Noise-related Trouble (p.281).
Fix the trouble with reference to
3.4.5 Printing Quality-related Trouble (p.249).
Ask the operator again to verify the condition at the time of jamming, and
execute a print job in the same conditions. Is the printer jammed again?
N
Y
Recheck the trouble condition, and execute preventive maintenance
by using 7.2.2 Wiring Connection Diagrams (p.574), doing proper
adjustment when disassembled, or according to various information.
Write the Jam code down.
Fix the trouble with reference to the FIP.
Have the F/W version of main controller and mechanical controller been updated ?

Fix the trouble with reference to the FIP.

TROUBLESHOOTING

Printer

145

EPSON AcuLaser CX11/CX11F

Revision C

3.4.4 FIP by Message Display

Table 3-9. List of Paper Jam Error


Panel
Message

3.4.4.1 List of Errors and Warnings

Jam LC, G

ERROR LIST RELATED TO PAPER JAM

Jam MP, E
Jam E

FUSER ASSY
EXIT SENSOR (Sensor in Fuser)

Jam E

Jammed
Location

Description

See FIP

(1)

The SENSOR T/R did not turn ON within the specified


time from SOLENOID FEED - ON.

26
(p.178)

(2)

The SENSOR REGI did not turn ON within the


specified time from SOLENOID PICK UP - ON.

27
(p.181)

(3)

The SENSOR REGI did not turn ON within the


specified time from SENSOR T/R - ON.

28
(p.183)

(3)(4)

The SENSOR REGI did not turn OFF within the


specified time from CLUTCH ASSY REGI - ON.

29
(p.186)

(4)(5)

The Exit Sensor did not turn ON and SENSOR FUSER


30
IN turned OFF within the specified time from CLUTCH
(p.188)
ASSY REGI - ON.

(4)(5)

The Exit Sensor did not turn ON and SENSOR FUSER


IN turned ON within the specified time from CLUTCH
ASSY REGI - ON.

31
(p.192)

(3)

SENSOR OHP detected media other than OHP at the


OHP setting or detected OHP at a setting other than
OHP.

32
(p.196)

(4)

The SENSOR FUSER IN did not turn ON within the


specified time from CLUTCH ASSY REGI - ON.

33
(p.197)

Exit Sensor did not turn OFF within the specified time

34
(p.200)

Jam E, F

SENSOR FUSER IN

Jam C, E, F

2ND BTR ASSY

CLUTCH ASSY REGI

Check
Transparency
Jam E

SENSOR OHP

Jam C

SENSOR REGI

SOLENOID PICK UP

SENSOR T/R

Jam LC, G
Jam E

SOLENOID FEED

Jam E
Jam C, E, F
Leg_001_040FA

Figure 3-3. Jammed Location

TROUBLESHOOTING

Jam C

Printer

(4)(5)(6) from SENSOR REGI - OFF.


---

SENSOR T/R was ON at Power ON or when I/L was


closed. (Static Jam)

---

SENSOR OHP was ON at Power ON or when I/L was


closed. (Static Jam)

---

SENSOR REGI was ON at Power ON or when I/L was


closed. (Static Jam)

---

SENSOR FUSER IN was ON at Power ON or when I/L


was closed. (Static Jam)

---

Exit Sensor was ON at Power ON or when I/L was


closed. (Static Jam)

35
(p.202)

146

EPSON AcuLaser CX11/CX11F

Revision C

OTHER ERRORS AND WARNINGS


Table 3-10. List of Errors and Warnings

Warning

Class

Panel Message
Y Toner Low

Error LED

Description

See FIP

---

The toner supply time of the Yellow toner cartridge has reached the preset time. The printer, however, can be operated.

64 (p.237)

M Toner Low

---

The toner supply time of the Magenta toner cartridge has reached the preset time. The printer, however, can be operated.

65 (p.238)

C Toner Low

---

The toner supply time of the Cyan toner cartridge has reached the preset time. The printer, however, can be operated.

66 (p.239)

K Toner Low

---

The toner supply time of the Black toner cartridge has reached the preset time. The printer, however, can be operated.

67 (p.240)

---

SENSOR TNER FULL of the Waste Toner Box has detected a toner full state. The printer, however, can operated.

68 (p.241)

---

The number of drum rotations has exceeded the specified value. The printer, however, can be operated.

69 (p.242)

Install Y TnrCart

ON

The Yellow toner cartridge is not mounted.

1 (p.153)

Install M TnrCart

ON

The Magenta toner cartridge is not mounted.

2 (p.154)

Install C TnrCart

ON

The Cyan toner cartridge is not mounted.

3 (p.155)

Install K TnrCart

ON

The Black toner cartridge is not mounted.

4 (p.156)

Install Photocondctr

ON

The photoconductor unit is not mounted.

5 (p.157)

A communication error occurred between PWBA MCU and ANTENNA ASSY (CRUM XERO).

6 (p.158)

An error occurred when writing data to ANTENNA ASSY (CRUM XERO).

7 (p.159)

A photoconductor unit with a memory of different specification device is attached.

8 (p.160)

A drum cartridge of a different specification is attached.

9 (p.161)

A communication error occurred between PWBA MCU and ANTENNA CTRG (CRUM CTRIG).

10 (p.162)

An error occurred when writing data to ANTENNA CTRG (CRUM CTRIG).

11 (p.163)

A Yellow toner cartridge with a memory of different specification device is attached.

12 (p.164)

A Yellow toner cartridge of a different specification is attached.

13 (p.165)

Worn Photoconductor

Error

Photocondctr Trouble
ON

Wrong Photocondctr

ON

TonerCart Error Y
ON

Wrong Toner Y

TROUBLESHOOTING

ON

Printer

147

EPSON AcuLaser CX11/CX11F

Revision C
Table 3-10. List of Errors and Warnings

Class

Panel Message

Error LED

TonerCart Error M
ON

Wrong Toner M

ON

TonerCart Error C
ON

Wrong Toner C

ON

TonerCart Error K

Error

ON

Description

See FIP

A communication error occurred between PWBA MCU and ANTENNA CTRG (CRUM CTRIG).

14 (p.166)

An error occurred when writing data to ANTENNA CTRG (CRUM CTRIG).

15 (p.167)

A Magenta toner cartridge with a memory of different specification device is attached.

16 (p.168)

A Magenta toner cartridge of a different specification is attached.

17 (p.169)

A communication error occurred between PWBA MCU and ANTENNA CTRG (CRUM CTRIG).

18 (p.170)

An error occurred when writing data to ANTENNA CTRG (CRUM CTRIG).

19 (p.171)

A Cyan toner cartridge with a memory of different specification device is attached.

20 (p.172)

A Cyan toner cartridge of a different specification is attached.

21 (p.173)

A communication error occurred between PWBA MCU and ANTENNA CTRG (CRUM CTRIG).

22 (p.174)

An error occurred when writing data to ANTENNA CTRG (CRUM CTRIG).

23 (p.175)

A Black toner cartridge with a memory of different specification device is attached.

24 (p.176)
25 (p.177)

Wrong Toner K

ON

A Black toner cartridge of a different specification is attached.

Irregular Density

ON

The Coverage for 500msec of the image exceeds the limit.

45 (p.215)

Replace Toner Y

ON

It is time to replace the Yellow toner cartridge.

53 (p.225)

Replace Toner M

ON

It is time to replace the Magenta toner cartridge.

54 (p.226)

Replace Toner C

ON

It is time to replace the Cyan toner cartridge.

55 (p.227)

Replace Toner K

ON

It is time to replace the Black toner cartridge.

56 (p.228)

Replace Photocondctr

ON

It is time to replace the photoconductor unit.

57 (p.229)

The number of drum rotations has exceeded the specified value.

69 (p.242)
58 (p.230)

Blink
A Open

ON

COVER FRONT ASSY U is open.

E Open

ON

CHUTE ASSY-REAR is open.

59 (p.231)

F Open

ON

CHUTE ASSY-FSR is open.

60 (p.232)

C Open

ON

COVER FUSER is open.

61 (p.233)

G Open

ON

The Cover of Tray 1 is open.

62 (p.234)

B Open

ON

COVER TOP is open.

63 (p.235)

TROUBLESHOOTING

Printer

148

EPSON AcuLaser CX11/CX11F

Revision C

3.4.4.2 List of Service Request


Table 3-11. List of Service Request
Class

Panel Messaeg
Service Req E510

Description
ROS Motor Failure
PWBA MCU could not receive signals output from SOS Sensor in ROS within the specified time.

Service Req E511

TR0 Failure
PWBA MCU could not receive signals output from SENSOR TR-0 (TR0 Sensor) at the specified timing.

Service Req E513

NVRAM Error

Engine Related (E)

PAGE Timeout
The PAGEC/PAGE signal was not received within 60sec after transmitting PFA.

Service Req E517

Communication Error Feeder


A communication error occurred between PWBA MCU and Feeder.

Service Req E520

BTR 2 Advance Error


The 2nd BTR Retract Sensor does not turn ON within the specified time.

Service Req E521

BTR 2 Error
The input of 2nd BTR Retract Sensor does not change when 2nd BTR is initialized.

Service Req E524

Low Density
The output value of SENSOR ASSY ADC (ADC Sensor) is below the specified value.

Service Req E525

High Density
The output value of SENSOR ASSY ADC (ADC Sensor) exceeds the specified value.

Service Req E526

ADC Contamination

39 (p.206)

37 (p.204)
36 (p.203)
47 (p.217)
46 (p.216)
44 (p.213)
43 (p.211)
42 (p.210)

SENSOR ASSY ADC (ADC Sensor) error

TROUBLESHOOTING

40 (p.208)

38 (p.205)

An error occurred in NVRAM on PWBA MCU.


Service Req E514

See FIP

Printer

149

EPSON AcuLaser CX11/CX11F

Revision C
Table 3-11. List of Service Request

Class

Panel Messaeg
Service Req E527

Description
Deve Home Position Sensor Error
PWBA MCU could not receive signals output from Rotary Home Position Sensor within the specified time after rotation of Rotary
Developer.

Service Req E530

Humidity Sensor Error


When the Input from SENSOR HUM & TEMP is out of specification.

Service Req E533

Temp Sensor Error


SENSOR HUM & TEMP detected a temperature below -7C or over 55C.

Engine Related (E)

Service Req E537

IBT CLN Fail


SENSOR IBT RETRACT cannot detect Advance/Retract of CAM ASSY-IBT CL.

Service Req E547

Feed Motor Failure


DRIVE ASSY FEED (Feed Motor) of the Feeder is not rotating at the specified speed.

Service Req E998

Engine Communication Error


Acommunication error between the controller and the PWBA MCU via the video I/F occured

TROUBLESHOOTING

41 (p.209)

50 (p.221)
49 (p.221)

Fuser Fail
Control Thermistor detected a temperature exceeding the specified temperature.
Safety Thermistor detected a temperature exceeding the specified temperature.
The Control Thermistor did not detect a Ready even though the specified time elapsed from Main Lamp ON at Warm Up.
The Main Lamp continues to stay lit even after time specified for the Main Lamp elapsed after the Control Thermistor detected a
Ready.
The Control Thermistor detected a temperature below the specified temperature even after the specified time elapsed from Main
Lamp ON at Warm Up.
The latch lever of FUSER ASSY is set incorrectly.

Service Req E542

See FIP

Printer

48 (p.219)

52 (p.224)
51 (p.222)
70 (p.243)

150

EPSON AcuLaser CX11/CX11F

Revision C
Table 3-11. List of Service Request

Controller Related (C)

Class

Panel Messaeg

Description

Service Req C0017

CPU error (undefined interruption)

Service Req C0081

CPU error (TLB modification exception)

Service Req C0082

CPU error (TLB miss exception [Load/Fetch])

Service Req C0083

CPU error (TLB miss exception [Store])

Service Req C0084

CPU error (address error exception [Load/Fetch])

Service Req C0085

CPU error (address error exception [Store])

Service Req C0086

CPU error (bus error exception [Fetch])

Service Req C0087

CPU error (bus error exception [Load/Store])

Service Req C0088

CPU error (SYSCALL exception)

Service Req C0089

CPU error (Break exception)

Service Req C0090

CPU error (reserving command exception)

Service Req C0091

CPU error (unused coprocessor exception)

Service Req C0092

CPU error (FPU exception)

Service Req C0093

CPU error (TLB exception)

Service Req C0094

CPU error (XTLB exception)

Service Req C0095

CPU error (cache exception)

Service Req C0096

CPU error (Trap exception)

Service Req C0097

CPU error (FPU exception)

Service Req C0098

CPU error (watch exception)

Service Req C0128 ~ 0254

CPU error (undefined trap)

Service Req C0255

CPU error (NMI exception)

TROUBLESHOOTING

See FIP

C1 (p.245)

Printer

151

EPSON AcuLaser CX11/CX11F

Revision C
Table 3-11. List of Service Request

Controller Related (C)

Class

Panel Messaeg

Description

See FIP

Service Req C0256

CPU error (divide by 0)

Service Req C0257

CPU error (arithmetic overflow)

Service Req C0258

CPU error (break occurrence)

Service Req C0800

IPL error (controller defect)

Service Req C0998

Engine communication error (only when power-on)

Service Req C0999

Engine flash ROM has no program data

Service Req C1002

Standard RAM error (standard size is undefined, etc.)

Service Req C1010

Verification error

Service Req C1020

RAM error (slot 0)

Service Req C1021

RAM error (slot 1)

Service Req C1120

ROM checksum error (bit 0 to 7) (program)

Service Req C1121

ROM checksum error (bit 8 to 15) (program)

Service Req C1122

ROM checksum error (bit 16 to 23) (program)

Service Req C1123

ROM checksum error (bit 24 to 31) (program)

Service Req C1200

EEPROM writing error

Service Req C1210

EEPROM writing times limit

Service Req C1400

Engine initialization error

Service Req C1500

CCNV hardware error

Service Req C1550

Initialization hardware error for SRAM for compression

Service Req C1600

Video series hardware error (including PWM IC calibration error)

Service Req C1610

Video series hardware error (VCNV error)

Service Req C1700

Built-in network board hardware error

Service Req C1702

Network board is not installed

Service Req C1800

Illegal SPD

Service Req C1999

Other hardware errors

Service Req C2000

Software error

C5 (p.247)

Service Req C2010

Fax module is not installed

C7 (p.248)

Service Req C2011

ADF unit is not installed

C8 (p.248)

Service Req C2012

Image processing unit B ASIC error

C9 (p.248)

TROUBLESHOOTING

C1 (p.245)

C2 (p.246)

C3 (p.246)

C4 (p.247)

C1 (p.245)

C6 (p.248)
C1 (p.245)

Printer

152

EPSON AcuLaser CX11/CX11F

Revision C

3.4.4.3 Error Code FIP

Step

3.4.4.3.1 Engine related error

Continuity check of HARNESS ASSY MAIN Go to Step[9].


Disconnect the P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

Check after replacement of HOUSING


ASSY-DEVE Y
Replace HOUSING ASSY-DEVE Y. (p.413)
Does the error recur when the power is turned
ON?

Go to Step[10].

End of procedure

10

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Replace PWBA
MCU. (p.435)

End of procedure

Possible parts that caused the error


Toner Cartridge Y

HOUSING ASSY-DEVE Y

ANTENNA CTRG

HARNESS ASSY MAIN

ANTENNA ASSY-CTRG

PWBA MCU

Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge Y


Is a Toner Cartridge Y that complies with the
specifications attached?

Go to Step[2].

Replace with a
Toner Cartridge
Y that complies
with the
specifications.

Attachment check of Toner Cartridge Y


Is the Toner Cartridge Y attached correctly?

Go to Step[3].

After reattachment
Go to Step[3].

3
4

Does the error recur even if the power is


turned ON/OFF several times?

Go to Step[4].

End of procedure

Attachment check of HOUSING ASSYDEVE Y


Is the HOUSING ASSY-DEVE Y attached
correctly?

Go to Step[5].

After reattachment
Go to Step[5].

5
6

Does the error recur even if the power is


turned ON/OFF several times?

Go to Step[6].

End of procedure

Check after replacement of Toner Cartridge Y Go to Step[7].


Replace Toner Cartridge Y.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Printer

Go to Step[8].

No

Panel Message
Install Y TnrCart

Yes

FIP-1

Check
ANTENNA CTRG operation check
Disconnect and then re-connect P/J415 on
PWBA MCU.
Does the error recur when the power is turned
ON?

Go to Step[9].

153

EPSON AcuLaser CX11/CX11F

Revision C

FIP-2

Step

Panel Message

ANTENNA CTRG

HARNESS ASSY MAIN

ANTENNA ASSY-CTRG

PWBA MCU

Continuity check of HARNESS ASSY MAIN Go to Step[9].


Disconnect the P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

Check after replacement of HOUSING


ASSY-DEVE M
Replace HOUSING ASSY-DEVE M. (p.413)
Does the error recur when the power is turned
ON?

Go to Step[10].

End of procedure

10

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Replace PWBA
MCU. (p.435)

End of procedure

Troubleshooting
Step

Check
Model check of Toner Cartridge M
Is a Toner Cartridge M that complies with the
specifications attached?

Yes
Go to Step[2].

No
Replace with a
Toner Cartridge
M that complies
with the
specifications.

Attachment check of Toner Cartridge M


Is the Toner Cartridge M attached correctly?

Go to Step[3].

After reattachment
Go to Step[3].

3
4

Does the error recur even if the power is


turned ON/OFF several times?

Go to Step[4].

End of procedure

Attachment check of HOUSING ASSYDEVE M


Is the HOUSING ASSY-DEVE M attached
correctly?

Go to Step[5].

After reattachment
Go to Step[5].

5
6

Does the error recur even if the power is


turned ON/OFF several times?

Go to Step[6].

End of procedure

Check after replacement of Toner Cartridge M Go to Step[7].


Replace Toner Cartridge M.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Printer

Go to Step[8].

No

Possible parts that caused the error


HOUSING ASSY-DEVE M

Yes

Install M TnrCart

Toner Cartridge M

Check
ANTENNA CTRG operation check
Disconnect and then re-connect P/J415 on
PWBA MCU.
Does the error recur when the power is turned
ON?

Go to Step[9].

154

EPSON AcuLaser CX11/CX11F

Revision C

FIP-3

Step

Panel Message

ANTENNA CTRG

HARNESS ASSY MAIN

ANTENNA ASSY-CTRG

PWBA MCU

Continuity check of HARNESS ASSY MAIN Go to Step[9].


Disconnect the P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

Check after replacement of HOUSING


ASSY-DEVE C
Replace HOUSING ASSY-DEVE C. (p.413)
Does the error recur when the power is turned
ON?

Go to Step[10].

End of procedure

10

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Replace PWBA
MCU. (p.435)

End of procedure

Troubleshooting
Step

Check
Model check of Toner Cartridge C
Is a Toner Cartridge C that complies with the
specifications attached?

Yes
Go to Step[2].

No
Replace with a
Toner Cartridge
C that complies
with the
specifications.

Attachment check of Toner Cartridge C


Is the Toner Cartridge C attached correctly?

Go to Step[3].

After reattachment
Go to Step[3].

3
4

Does the error recur even if the power is


turned ON/OFF several times?

Go to Step[4].

End of procedure

Attachment check of HOUSING ASSYDEVE C


Is the HOUSING ASSY-DEVE C attached
correctly?

Go to Step[5].

After reattachment
Go to Step[5].

5
6

Does the error recur even if the power is


turned ON/OFF several times?

Go to Step[6].

End of procedure

Check after replacement of Toner Cartridge C Go to Step[7].


Replace Toner Cartridge C.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Printer

Go to Step[8].

No

Possible parts that caused the error


HOUSING ASSY-DEVE C

Yes

Install C TnrCart

Toner Cartridge C

Check
ANTENNA CTRG operation check
Disconnect and then re-connect P/J415 on
PWBA MCU.
Does the error recur when the power is turned
ON?

Go to Step[9].

155

EPSON AcuLaser CX11/CX11F

Revision C

FIP-4

Step

Panel Message

ANTENNA CTRG

HARNESS ASSY MAIN

ANTENNA ASSY-CTRG

PWBA MCU

Continuity check of HARNESS ASSY MAIN Go to Step[9].


Disconnect the P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

Check after replacement of HOUSING


ASSY-DEVE K
Replace HOUSING ASSY-DEVE K. (p.413)
Does the error recur when the power is turned
ON?

Go to Step[10].

End of procedure

10

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Replace PWBA
MCU. (p.435)

End of procedure

Troubleshooting
Step

Check
Model check of Toner Cartridge K
Is a Toner Cartridge K that complies with the
specifications attached?

Yes
Go to Step[2].

No
Replace with a
Toner Cartridge
K that complies
with the
specifications.

Attachment check of Toner Cartridge K


Is the Toner Cartridge K attached correctly?

Go to Step[3].

After reattachment
Go to Step[3].

3
4

Does the error recur even if the power is


turned ON/OFF several times?

Go to Step[4].

End of procedure

Attachment check of HOUSING ASSYDEVE K


Is the HOUSING ASSY-DEVE K attached
correctly?

Go to Step[5].

After reattachment
Go to Step[5].

5
6

Does the error recur even if the power is


turned ON/OFF several times?

Go to Step[6].

End of procedure

Check after replacement of Toner Cartridge K Go to Step[7].


Replace Toner Cartridge K.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Printer

Go to Step[8].

No

Possible parts that caused the error


HOUSING ASSY-DEVE K

Yes

Install K TnrCart

Toner Cartridge K

Check
ANTENNA CTRG operation check
Disconnect and then re-connect P/J415 on
PWBA MCU.
Does the error recur when the power is turned
ON?

Go to Step[9].

156

EPSON AcuLaser CX11/CX11F

Revision C

FIP-5

Step

Panel Message

GUIDE CRU ASSY D or ANTENNA ASSY PWBA MCU


Troubleshooting
Step

Check

Yes

Check after replacement of GUIDE CRU


Replace PWBA
ASSY D or ANTENNA ASSY
MCU. (p.435)
Replace GUIDE CRU ASSY D or ANTENNA
ASSY. (p.391) or (p.394)
Does the error recur when the power is turned
ON?

End of procedure

No

Model check of Photoconductor Unit


Go to Step[2].
Is a Photoconductor Unit that complies with the
specifications attached?

Replace with a
Photoconductor
Unit that
complies with the
specifications.

Attachment check of Photoconductor Unit


Re-attach Photoconductor Unit.
Does the error recur when the power is turned
ON?

Go to Step[3].

End of procedure

ANTENNA CTRG operation check


Disconnect and the re-connect P/J416 on
PWBA MCU.
Does the error recur when the power is turned
ON?

Go to Step[4].

Go to Step[5].

Continuity check of HARNESS-ASSY


XERO
Disconnect the P/J416 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J416-4 J109-2
J416-5 J109-1

Go to Step[5].

Replace
HARNESSASSY XERO.

TROUBLESHOOTING

No

Possible parts that caused the error


HARNESS-ASSY
XERO

Yes

End of procedure

Install Photocondctr

Photoconductor Unit

Check

Check after replacement of Photoconductor Go to Step [6].


Unit
Replace Photoconductor Unit.
Does the error recur when the power is turned
ON?

Printer

157

EPSON AcuLaser CX11/CX11F

Revision C

FIP-6

Step

Panel Message

HARNESS-ASSY XERO

PWBA MCU

LV/HVPS

Check after replacement of GUIDE CRU


Go to Step [8].
ASSY D or ANTENNA ASSY
Replace GUIDE CRU ASSY D or ANTENNA
ASSY. (p.391) or (p.394)
Does the error recur when the power is turned
ON?

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [9].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Troubleshooting
Step

Check

Yes

No

Model check of Photoconductor Unit


Go to Step [2].
Is a Photoconductor Unit that complies with the
specifications attached?

Replace with a
Photoconductor
Unit that
complies with the
specifications.

Attachment check of Photoconductor Unit


Re-attach Photoconductor Unit.
Does the error recur when the power is turned
ON?

End of procedure

Go to Step [3].

Check after replacement of Photoconductor Go to Step [4].


Unit
Replace Photoconductor Unit.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA ASSY


Is ANTENNA ASSY dirty and damaged?

Clean
ANTENNA
ASSY, and then
proceed to step
[5].

Go to Step [6].

Does the error recur when the power is


turned ON?

Go to Step [6].

End of procedure

TROUBLESHOOTING

Printer

Go to Step [7].

No

Possible parts that caused the error


GUIDE CRU ASSY D or ANTENNA ASSY

Yes

Photocondctr Trouble

Photoconductor Unit

Check
Continuity check of HARNESS-ASSY
XERO
Disconnect P/J416 from PWBA MCU.
Do all of the wiring below have normal
continuity.
J416-4 J109-2
J416-5 J109-1

Replace PWBA
MCU. (p.435)

Replace
HARNESSASSY XERO.

Repair broken or
shorted part.

158

EPSON AcuLaser CX11/CX11F

Revision C

FIP-7

Step

Panel Message

HARNESS-ASSY XERO

PWBA MCU

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [8].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Attachment check of Photoconductor Unit


Re-attach Photoconductor Unit.
Does the error recur when the power is turned
ON?

Go to Step [2].

End of procedure

Check after replacement of Photoconductor Go to Step [3].


Unit
Replace Photoconductor Unit.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA ASSY


Is ANTENNA ASSY dirty and damaged?

Clean
ANTENNA
ASSY, and then
proceed to step
[4].

Go to Step [5].

4
5

Does the error recur when the power is


turned ON?

Go to Step [5].

End of procedure

Continuity check of HARNESS-ASSY


XERO
Disconnect P/J416 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J416-4 J109-2
J416-5 J109-1

Go to Step [6].

Replace
HARNESSASSY XERO.

TROUBLESHOOTING

Printer

No

Possible parts that caused the error


GUIDE CRU ASSY D or ANTENNA
ASSY

Yes

End of procedure

Photocondctr Trouble

Photoconductor Unit

Check

Check after replacement of GUIDE CRU


Go to Step [7].
ASSY D or ANTENNA ASSY
Replace GUIDE CRU ASSY D or ANTENNA
ASSY. (p.391) or (p.394)
Does the error recur when the power is turned
ON?
Replace PWBA
MCU. (p.435)

Repair broken or
shorted part.

159

EPSON AcuLaser CX11/CX11F

Revision C

FIP-8

Step

Panel Message

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Possible parts that caused the error


PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

No

Model check of Photoconductor Unit


Go to Step [2].
Is a Photoconductor Unit that complies with the
specifications attached?

Replace with a
Photoconductor
Unit that
complies with the
specifications.

Attachment check of Photoconductor Unit


Re-attach Photoconductor Unit.
Does the error recur when the power is turned
ON?

Go to Step [3].

End of procedure

Check after replacement of Photoconductor Go to Step [4].


Unit
Replace Photoconductor Unit.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Printer

Yes

Photocondctr Trouble

Photoconductor Unit

Check
Power supply check to PWBA MCU
Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

No
Go to Step [5].

Repair broken or
shorted part.

160

EPSON AcuLaser CX11/CX11F

Revision C

FIP-9

Step

Panel Message

Wrong Photocondctr

Possible parts that caused the error


Photoconductor Unit

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

No

Model check of Photoconductor Unit


Go to Step [2].
Is a Photoconductor Unit that complies with the
specifications attached?

Replace with a
Photoconductor
Unit that
complies with the
specifications.

Check after replacement of Photoconductor Go to Step [3].


Unit
Replace Photoconductor Unit.
Does the error recur when the power is turned
ON?

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [4].

TROUBLESHOOTING

Replace PWBA
MCU. (p.435)

Printer

Check

Yes

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

No
Repair broken or
shorted part.

161

EPSON AcuLaser CX11/CX11F

Revision C

FIP-10

Step

Panel Message

HARNESS ASSY MAIN PWBA MCU

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Go to Step [8].

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

Go to Step [9].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge Y


Is a Toner Cartridge Y that complies with the
specifications attached?

Go to Step [2].

Replace with a
Toner Cartridge
Y that complies
with the
specifications.

Attachment check of Toner Cartridge Y


Re-attach Toner Cartridge Y.
Does the error recur when the power is turned
ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge Y Go to Step [4].


Replace Toner Cartridge Y.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [6].
ANTENNA
CTRG, and then
proceed to step
[5].

Does the error recur when the power is


turned ON?

Go to Step [6].

TROUBLESHOOTING

No

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes

Repair broken or
shorted part.

TonerCart Error Y

Toner Cartridge Y

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

End of procedure

Printer

162

EPSON AcuLaser CX11/CX11F

Revision C

FIP-11

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

Go to Step [8].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Attachment check of Toner Cartridge Y


Re-attach Toner Cartridge Y.
Does the error recur when the power is turned
ON?

Go to Step [2].

End of procedure

Check after replacement of Toner Cartridge Y Go to Step [3].


Replace Toner Cartridge Y.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[4].

4
5

Does the error recur when the power is


turned ON?

Go to Step [5].

End of procedure

Continuity check of HARNESS ASSY MAIN Go to Step [6].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

No
End of procedure

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes
Go to Step [7].

TonerCart Error Y

Toner Cartridge Y

Check
Check after replacement of ANTENNA
ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Repair broken or
shorted part.

163

EPSON AcuLaser CX11/CX11F

Revision C

FIP-12

Step

Panel Message

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Possible parts that caused the error


PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge Y


Is a Toner Cartridge Y that complies with the
specifications attached?

Go to Step [2].

Replace with a
Toner Cartridge
Y that complies
with the
specifications.

Attachment check of Toner Cartridge Y


Re-attach Toner Cartridge Y.
Does the error recur when the power is turned
ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge Y Go to Step [4].


Replace Toner Cartridge Y.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Printer

Yes

TonerCart Error Y

Toner Cartridge Y

Check
Power supply check to PWBA MCU
Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

No
Go to Step [5].

Repair broken or
shorted part.

164

EPSON AcuLaser CX11/CX11F

Revision C

FIP-13

Step

Panel Message

Wrong Toner Y

Possible parts that caused the error


Toner Cartridge Y

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

Model check of Toner Cartridge Y


Is a Toner Cartridge Y that complies with the
specifications attached?

Check after replacement of Toner Cartridge Y Go to Step [3].


Replace Toner Cartridge Y.
Does the error recur when the power is turned
ON?

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [4].

TROUBLESHOOTING

Go to Step [2].

No

Replace PWBA
MCU. (p.435)

Replace with a
Toner Cartridge
Y that complies
with the
specifications.

Printer

Check

Yes

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

No
Repair broken or
shorted part.

165

EPSON AcuLaser CX11/CX11F

Revision C

FIP-14

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Go to Step [8].

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

Go to Step [9].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge M


Is a Toner Cartridge M that complies with the
specifications attached?

Go to Step [2].

Replace with a
Toner Cartridge
M that complies
with the
specifications.

Attachment check of Toner Cartridge M


Re-attach Toner Cartridge M.
Does the error recur when the power is turned
ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge M Go to Step [4].


Replace Toner Cartridge M.
Does the error recur when the power is turned
ON?

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [6].
ANTENNA
CTRG, and then
proceed to step
[5].

Does the error recur when the power is


turned ON?

Go to Step [6].

TROUBLESHOOTING

End of procedure

End of procedure

Printer

No

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA CTRG

Yes

Repair broken or
shorted part.

TonerCart Error M

Toner Cartridge M

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

166

EPSON AcuLaser CX11/CX11F

Revision C

FIP-15

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

Go to Step [8].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Attachment check of Toner Cartridge M


Re-attach Toner Cartridge M.
Does the error recur when the power is turned
ON?

Go to Step [2].

End of procedure

Check after replacement of Toner Cartridge M Go to Step [3].


Replace Toner Cartridge M.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[4].

4
5

Does the error recur when the power is


turned ON?

Go to Step [5].

End of procedure

Continuity check of HARNESS ASSY MAIN Go to Step [6].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

No
End of procedure

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes
Go to Step [7].

TonerCart Error M

Toner Cartridge M

Check
Check after replacement of ANTENNA
ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Repair broken or
shorted part.

167

EPSON AcuLaser CX11/CX11F

Revision C

FIP-16

Step

Panel Message

TonerCart Error M

Possible parts that caused the error


Toner Cartridge M

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge M


Is a Toner Cartridge M that complies with the
specifications attached?

Go to Step [2].

Replace with a
Toner Cartridge
M that complies
with the
specifications.

Attachment check of Toner Cartridge M


Re-attach Toner Cartridge M.
Does the error recur when the power is turned
ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge M Go to Step [4].


Replace Toner Cartridge M.
Does the error recur when the power is turned
ON?

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [5].

TROUBLESHOOTING

Replace PWBA
MCU. (p.435)

Printer

Check

Yes

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

No
Repair broken or
shorted part.

168

EPSON AcuLaser CX11/CX11F

Revision C

FIP-17

Step

Panel Message

Wrong Toner M

Possible parts that caused the error


Toner Cartridge M

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

Model check of Toner Cartridge M


Is a Toner Cartridge M that complies with the
specifications attached?

Check after replacement of Toner Cartridge M Go to Step [3].


Replace Toner Cartridge M.
Does the error recur when the power is turned
ON?

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [4].

TROUBLESHOOTING

Go to Step [2].

No

Replace PWBA
MCU. (p.435)

Replace with a
Toner Cartridge
M that complies
with the
specifications.

Printer

Check

Yes

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

No
Repair broken or
shorted part.

169

EPSON AcuLaser CX11/CX11F

Revision C

FIP-18

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Go to Step [8].

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

Go to Step [9].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge C


Is a Toner Cartridge C that complies with the
specifications attached?

Go to Step [2].

Replace with a
Toner Cartridge
C that complies
with the
specifications.

Attachment check of Toner Cartridge C


Re-attach Toner Cartridge C.
Does the error recur when the power is turned
ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge C Go to Step [4].


Replace Toner Cartridge C.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [6].
ANTENNA
CTRG, and then
proceed to step
[5].

Does the error recur when the power is


turned ON?

Go to Step [6].

TROUBLESHOOTING

No

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes

Repair broken or
shorted part.

TonerCart Error C

Toner Cartridge C

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

End of procedure

Printer

170

EPSON AcuLaser CX11/CX11F

Revision C

FIP-19

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

Go to Step [8].

Continuity check between PWBA MCU and Replace LV/


LV/HVPS of HARNESS ASSY MAIN
HVPS. (p.438)
Disconnect P/J410 from PWBA MCU and P/
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Attachment check of Toner Cartridge C


Re-attach Toner Cartridge C.
Does the error recur when the power is turned
ON?

Go to Step [2].

End of procedure

Check after replacement of Toner Cartridge C Go to Step [3].


Replace Toner Cartridge C.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[4].

4
5

Does the error recur when the power is


turned ON?

Go to Step [5].

End of procedure

Continuity check of HARNESS ASSY MAIN Go to Step [6].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

No
End of procedure

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes
Go to Step [7].

TonerCart Error C

Toner Cartridge C

Check
Check after replacement of ANTENNA
ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Repair broken or
shorted part.

171

EPSON AcuLaser CX11/CX11F

Revision C

FIP-20

Step

Panel Message

TonerCart Error C

Possible parts that caused the error


Toner Cartridge C

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge C


Is a Toner Cartridge C that complies with the
specifications attached?

Go to Step [2].

Replace with a
Toner Cartridge
C that complies
with the
specifications.

Attachment check of Toner Cartridge C


Re-attach Toner Cartridge C.
Does the error recur when the power is turned
ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge C Go to Step [4].


Replace Toner Cartridge C.
Does the error recur when the power is turned
ON?

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [5].

TROUBLESHOOTING

Replace PWBA
MCU. (p.435)

Printer

Check

Yes

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

No
Repair broken or
shorted part.

172

EPSON AcuLaser CX11/CX11F

Revision C

FIP-21

Step

Panel Message

Wrong Toner C

Possible parts that caused the error


Toner Cartridge C

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

Model check of Toner Cartridge C


Is a Toner Cartridge C that complies with the
specifications attached?

Check after replacement of Toner Cartridge C Go to Step [3].


Replace Toner Cartridge C.
Does the error recur when the power is turned
ON?

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [4].

TROUBLESHOOTING

Go to Step [2].

No

Replace PWBA
MCU. (p.435)

Replace with a
Toner Cartridge
C that complies
with the
specifications.

Printer

Check

Yes

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

No
Repair broken or
shorted part.

173

EPSON AcuLaser CX11/CX11F

Revision C

FIP-22

Step

Panel Message

HARNESS ASSY

PWBA MCU

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Go to Step [8].

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

Go to Step [9].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

MAIN

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge K


Is a Toner Cartridge K that complies with the
specifications attached?

Go to Step [2].

Replace with a
Toner Cartridge
K that complies
with the
specifications.

Attachment check of Toner Cartridge K


Re-attach Toner Cartridge K.
Does the error recur when the power is turned
ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge K Go to Step [4].


Replace Toner Cartridge K.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [6].
ANTENNA
CTRG, and then
proceed to step
[5].

Does the error recur when the power is


turned ON?

Go to Step [6].

TROUBLESHOOTING

No

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes

Repair broken or
shorted part.

TonerCart Error K

Toner Cartridge K

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

End of procedure

Printer

174

EPSON AcuLaser CX11/CX11F

Revision C

FIP-23

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

Go to Step [8].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge K


Re-attach Toner Cartridge K.
Does the error recur when the power is turned
ON?

Go to Step [2].

End of procedure

Check after replacement of Toner Cartridge K Go to Step [3].


Replace Toner Cartridge K.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[4].

4
5

Does the error recur when the power is


turned ON?

Go to Step [5].

End of procedure

Continuity check of HARNESS ASSY MAIN Go to Step [6].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

No
End of procedure

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes
Go to Step [7].

TonerCart Error K

Toner Cartridge K

Check
Check after replacement of ANTENNA
ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

Repair broken or
shorted part.

175

EPSON AcuLaser CX11/CX11F

Revision C

FIP-24

Step

Panel Message

TonerCart Error K

Possible parts that caused the error


Toner Cartridge K

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

No

Model check of Toner Cartridge K


Is a Toner Cartridge K that complies with the
specifications attached?

Go to Step [2].

Replace with a
Toner Cartridge
K that complies
with the
specifications.

Attachment check of Toner Cartridge K


Re-attach Toner Cartridge K.
Does the error recur when the power is turned
ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge K Go to Step [4].


Replace Toner Cartridge K.
Does the error recur when the power is turned
ON?

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [5].

TROUBLESHOOTING

Replace PWBA
MCU. (p.435)

Printer

Check

Yes

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

No
Repair broken or
shorted part.

176

EPSON AcuLaser CX11/CX11F

Revision C

FIP-25

Step

Panel Message

Wrong Toner K

Possible parts that caused the error


Toner Cartridge K

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Troubleshooting
Step

Check

Yes

Model check of Toner Cartridge K


Is a Toner Cartridge K that complies with the
specifications attached?

Check after replacement of Toner Cartridge K Go to Step [3].


Replace Toner Cartridge K.
Does the error recur when the power is turned
ON?

End of procedure

Power supply check to PWBA MCU


Are the following power voltages being
supplied to PWBA MCU from LV/HVPS?
J410-1 J410-2: 3. 3 VDC
J410-3 J410-4: 5 VDC
J410-5/6 J410-7/8: 24 VDC

Go to Step [4].

TROUBLESHOOTING

Go to Step [2].

No

Replace PWBA
MCU. (p.435)

Replace with a
Toner Cartridge
K that complies
with the
specifications.

Printer

Check

Yes

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

No
Repair broken or
shorted part.

177

EPSON AcuLaser CX11/CX11F

Revision C

FIP-26

Step

Panel Message

Jam LC, G

Possible parts that caused the error


ROLL ASSY TURN 500

ROLL ASSY FEED 500

HOLDER ASSY RETARD 500

SOLENOID FEED

HARNESS ASSY MAIN

DRIVE ASSY FEED

PWBA TRAY 500

HARNESS-ASSY FEED 1

ACTUATOR T/R

SENSOR T/R

HARNESS ASSY FEED 3

PWBA MCU

LV/HVPS

CLUTCH ASSY FEED

HARNESS-ASSY FEED MAIN

DRIVE ASSY FEED

Check

Yes

No

Check of the paper


Replace with
Is the paper loaded in the paper tray wrinkled or new, dry paper.
torn?

Go to Step [2].

Paper size setting check


Go to Step [4].
Does the size of the paper in use match the size
of the paper set on the control panel?

Change the paper


size setting, and
proceed to step
[3].

3
4

Does the error recur when a test print is


made?

End of procedure

Go to Step [4].

Shape and operation check of ROLL ASSY Go to Step [5].


of Feeder section
Open COVER-REAR 500 of Feeder.
Are ROLL ASSY TURN 500, HOLDER ASSY
RETARD 500, ROLL ASSY FEED 500 and
other parts attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

TROUBLESHOOTING

Replace the
ROLL in
question.

Printer

Yes

No

5
6

Go to Step [6].

End of procedure

Operation check of SOLENOID FEED


Does SOLENOID FEED operate correctly?
Make a test print and confirm.

Go to Step [12].

Go to Step [7].

Continuity check of HARNESS-ASSY FEED Go to Step [8].


MAIN
Disconnect P/J437 from PWBA TRAY 500.
Do all of the wiring below have normal
continuity?
J437-16 P610-2
J437-17 P610-1

Replace
HARNESSASSY FEED
MAIN.

Check after replacement of DRIVE ASSY


Go to Step [9].
FEED
Replace DRIVE ASSY FEED 250. (p.457)
Does the error recur when a test print is made?

End of procedure

Check after replacement of PWBA TRAY 500 Go to Step [10].


Replace PWBA TRAY 500. (p.455)
Does the error recur when a test print is made?

End of procedure

10

Continuity check of HARNESS-ASSY FEED 1 Go to Step [11].


Disconnect P/J435 from PWBA TRAY CONT.
Do all of the wiring below have normal
continuity?
J435-2 P608-9
J435-3 P608-8
J435-4 P608-7

Replace
HARNESSASSY FEED 1.
(p.461)

11

Continuity check of HARNESS ASSY MAIN Replace PWBA


MCU. (p.435)
Disconnect P/J421 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J421-7 J608-4
J421-8 J608-3
J421-9 J608-2

Repair broken or
shorted part.

Troubleshooting
Step

Check
Does the error recur when a test print is
made?

178

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

12

Operation check of ACTUATOR T/R


Go to Step [13].
Does ACTUATOR T/R move smoothly
without any damage? Does it leave the sensing
area of Tray Path Sensor when there is paper?
Does it enter the sensing area when there is no
paper?

Replace
ACTUATOR
T/R. (p.480)

13

Operation check of SENSOR T/R


Go to Step [22].
The voltage of P437-15 P437-14 on PWBA
TRAY CONT is 0 VDC when ACTUATOR T/
R enters the sensing area of SENSOR T/R, and
is 5 VDC when it leaves the sensing area?

Go to Step [14].

14

5 VDC power supply check to SENSOR T/R Go to Step [15].


Remove COVER LEFT 500.
The voltage of P437-13 P437-14 on PWBA
TRAY 500 is 5 VDC?

Go to Step [17].

Continuity check of HARNESS-ASSY FEED Go to Step [16].


MAIN
Disconnect P/J437 and P/J618 from PWBA
TRAY CONT.
Do all of the wiring below have normal
continuity?
J437-13 J618-3
J437-14 J618-2
J437-15 J618-1

Replace
HARNESSASSY FEED
MAIN.

Continuity check of HARNESS ASSY FEED 3 Replace


SENSOR
Disconnect P/J618.
T/R. (p.481)
Do all of the wiring below have normal
continuity?
P618-4 J120-3
P618-5 J120-2
P618-6 J120-1

Repair broken or
shorted part.

5 VDC power supply check to PWBA TRAY Go to Step [9].


500
The voltage of P435-6 P435-5 on PWBA
TRAY 500 is 5 VDC?

Go to Step [18].

15

16

17

TROUBLESHOOTING

Step

Printer

Check

Yes

No

18

Continuity check of HARNESS-ASSY FEED 1 Go to Step[19].


Disconnect P/J435 from PWBA TRAY CONT.
Do all of the wiring below have normal
continuity?
J435-6 P608-5
J435-5 P608-6

Replace
HARNESSASSY FEED 1.
(p.461)

19

Continuity check of HARNESS ASSY MAIN Go to Step [20].


Disconnect P/J421 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J421-5 J608-6
J421-6 J608-5

Repair broken or
shorted part.

20

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [21].

21

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

22

Operation check of CLUTCH ASSY FEED Go to Step [30].


Does CLUTCH ASSY FEED operate
normally?
Make a test print and confirm by the operating
noise.

Go to Step [23].

23

Continuity check of HARNESS-ASSY FEED Go to Step [24].


MAIN
Disconnect P/J437 from PWBA TRAY CONT.
Do all of the wiring below have normal
continuity?
J437-6 P609-2
J437-7 P609-1

Replace
HARNESSASSY FEED
MAIN.

179

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

24

Check of resistance value of CLUTCH ASSY Go to Step [25].


FEED
The winding resistance between the terminals
of CLUTCH ASSY FEED is 144 10%
(20C)?

Replace
CLUTCH ASSY
FEED. (p.460)

25

24 VDC power supply check to PWBA


TRAY 500
The voltage of P435-9/10 435-7/8 on
PWBA TRAY 500 is 24 VDC?

Go to Step [26].

26

Continuity check of HARNESS-ASSY FEED 1 Go to Step [27].


Disconnect P/J435 from PWBA TRAY CONT.
Do all of the wiring below have normal
continuity?
J435-7 P608-4
J435-8 P608-3
J435-9 P608-2
J435-10 P608-1

Replace
HARNESSASSY FEED 1.
(p.461)

27

Continuity check of HARNESS ASSY MAIN Go to Step [28].


Disconnect P/J421 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J421-1 J608-10
J421-2 J608-9
J421-3 J608-8
J421-4 J608-7

Repair broken or
shorted part.

28

24 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
Disconnect the P/J410 from PWBA MCU.
The voltage of P410-5/6 P410-7/8 P410-7/8
on PWBA MCU is 24 VDC?

Go to Step [29].

TROUBLESHOOTING

Go to Step [9].

Step

Printer

Check

Yes

No

29

Continuity check of HARNESS-ASSY


MAIN
Disconnect P/J410 from PWBA MCU and P/
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Replace LV/
HVPS. (p.438)

Repair broken or
shorted part.

30

Check of 24 VDC power supply to DRIVE


ASSY FEED
The voltage of P437-4 P437-5 on PWBA
TRAY CONT is 24 VDC?

Go to Step [31].

Go to Step [25].

31

Continuity check of HARNESS-ASSY FEED Go to Step [8].


MAIN
Disconnect P/J437 from PWBA TRAY 500.
Do all of the wiring below have normal
continuity?
J437-5 CN1-1
J437-4 CN1-2
J437-2 CN1-4
J437-1 CN1-5

Replace
HARNESSASSY FEED
MAIN.

180

EPSON AcuLaser CX11/CX11F

Revision C

FIP-27

Step

Panel Message

CHUTE ASSY PAPER GUIDE

ROLL ASSY-PRE REGI

ROLL-PINCH

ACTUATOR-REGI.

SENSOR REGI

HARNESS-ASSY P/H1

HARNESS-ASSY P/H2

PWBA MCU

LV/HVPS

MOTOR-PH

HARNESS ASSY MAIN

CLUTCH ASSY PRE REGI

Troubleshooting
Step

Check

Yes

6
7

Does the error recur when a test print is


made?

End of procedure

Check of the paper position


Go to Step [8].
Is the leading edge of the paper passing through
PRE REGI ROLL?

Go to Step [20].

Operation check of ACTUATOR-REGI


Go to Step [9].
Does ACTUATOR-REGI move smoothly
without any damage? Does it enter the sensor
sensing area when there is paper? Does it leave
the sensor sensing area when there is no paper?

Replace
ACTUATORREGI. (p.363)

Operation check of SENSOR REGI


Go to Step [15].
The voltage of P408-12 P408-11 on PWBA
MCU is 0 VDC when ACTUATOR REGI
enters the sensor sensing area, and is 5 VDC
when it leaves the sensing area?

Go to Step [10].

10

5 VDC power supply check to SENSOR


Go to Step [11].
REGI
The voltage of P408-10 P408-11 on PWBA
MCU is 5 VDC?

Go to Step [13].

11

Continuity check of HARNESS-ASSY P/H1 Go to Step [12].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-10 J603-3
J408-11 J603-2
J408-12 J603-1

Replace
HARNESSASSY P/H1.

No

Check of the paper


Replace with
Is the paper loaded in the paper tray wrinkled or new, dry paper.
torn?

Go to Step [2].

Paper size setting check


Go to Step [4].
Does the size of the paper in use match the size
of the paper set on the control panel?

Change the paper


size setting, and
proceed to step
[3].

Does the error recur when a test print is


made?

Go to Step [4].

End of procedure

Shape and operation check of ROLL ASSY


of MSI section
Remove MSI. (p.332)
Are ROLL MSI, HOLDER ASSY RETARD
MSI, CHUTE ASSY PAPER GUIDE, and
other parts attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

Go to Step [5].

Replace ROLL
ASSY in
question.

3
4

TROUBLESHOOTING

Printer

No

Possible parts that caused the error


HOLDER ASSY RETARD MSI

Yes

Replace ROLL in
question.

Jam MP, E

ROLL MSI

Check

Shape and operation check of ROLL ASSY- Go to Step [6].


PRE REGI and ROLL-PINCH
Open CHUTE ASSY-REAR.
Are ROLL ASSY-PRE REGI and ROLLPINCH attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.
Go to Step [7].

181

EPSON AcuLaser CX11/CX11F

Step

12

Check

Revision C

Yes

No

13

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [14].

14

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

15

24 VDC power supply check to P/H MOTOR Go to Step [16].


The voltage of P409-6 P409-5 on PWBA
MCU is 24 VDC?

Go to Step [18].

16

Continuity check of HARNESS-ASSY P/H1 Go to Step [17].


Disconnect the P/J409 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J409-1 P604-6
J409-2 P604-5
J409-3 P604-4
J409-4 P604-3
J409-5 P604-2
J409-6 P604-1

Replace
HARNESSASSY P/H1.

Check after replacement of MOTOR-PH


Replace PWBA
MCU. (p.435)
Replace MOTOR-PH. (p.365)
Does the error recur when a test print is made?

End of procedure

17

Step

Continuity check of HARNESS-ASSY P/H2 Replace


Replace
SENSOR
REGI.
HARNESSDisconnect P/J603 and P/J102 from PWBA
(p.364)
ASSY P/H2.
MCU.
Do all of the wiring below have normal
continuity.
P603-10 J102-3
P603-11 J102-2
P603-12 J102-1

TROUBLESHOOTING

Printer

Check

Yes

No

18

24 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-5/6 P410-7/8 on
PWBA MCU is 24 VDC?

Go to Step [19].

19

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

20

Continuity check of HARNESS-ASSY P/H1 Go to Step [21].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-1 J603-12
J408-2 J603-11

Replace
HARNESSASSY P/H1.

21

Continuity check of HARNESS-ASSY P/H2 Go to Step [22].


Disconnect P/J603.
Do all of the wiring below have normal
continuity?
P603-1 P202-2
P603-2 P202-1

Replace
HARNESSASSY P/H2.

22

Check of resistance value of CLUTCH ASSY Go to Step [18].


PRE REGI
Disconnect P/J202.
The winding resistance between the terminals
of CLUTCH ASSY PRE REGI is 144 10%
(20C)?

Replace
CLUTCH ASSY
PRE REGI.
(p.366)

182

EPSON AcuLaser CX11/CX11F

Revision C

FIP-28

Step

Panel Message

ROLL ASSY FEED 500

ROLL PINCH A

ROLL PINCH B

ROLL ASSY-PRE REGI

ROLL-PINCH

ACTUATOR-REGI

SENSOR REGI

HARNESS-ASSY P/H1

HARNESS-ASSY P/H2

PWBA MCU

LV/HVPS

MOTOR-PH

HARNESS ASSY MAIN

CLUTCH ASSY PRE REGI

Shape and operation check of ROLL PINCH Go to Step [7].


A and ROLL PINCH B of Tray1 Feeder
Open COVER-REAR 500.
Are ROLL PINCH A and ROLL PINCH B
attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

Replace ROLL
PINCH in
question.

Shape and operation check of ROLL ASSY- Go to Step [8].


PRE REGI and ROLL-PINCH
Open CHUTE ASSY-REAR.
Are ROLL ASSY-PRE REGI and ROLLPINCH attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

Replace ROLL in
question.

8
9

Does the error recur when a test print is


made?

End of procedure

Troubleshooting
Step

Check

Yes

No

Check of Feeder attachment on printer


Go to Step [2].
Remove the Feeder and re-attach, then made a
test print.
Does the error recur?

End of procedure

Check of the paper


Replace with
Is the paper loaded in the paper tray wrinkled or new, dry paper.
torn?

Go to Step [3].

Paper size setting check


Go to Step [5].
Does the size of the paper in use match the size
of the paper set on the control panel?

Change the paper


size setting, and
proceed to step
[4].

Does the error recur when a test print is


made?

End of procedure

TROUBLESHOOTING

Go to Step [5].

10

Printer

No

Possible parts that caused the error


HOLDER ASSY RETARD 500

Yes

Replace ROLL
ASSY in
question.

Jam E

ROLL ASSY TURN 500

Check

Shape and operation check of ROLL ASSY Go to Step [6].


of Feeder section
Open COVER-REAR 500 of Feeder.
Are ROLL ASSY TURN 500, HOLDER ASSY
RETARD 500, ROLL ASSY FEED 500 and
other parts attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

Go to Step [9].

Check of paper position


Go to Step [10].
Is the leading edge of the paper passing through
PRE REGI ROLL?

Go to Step [22].

Operation check of ACTUATOR-REGI


Go to Step [11].
Does ACTUATOR-REGI move smoothly
without any damage? Does it enter the sensor
sensing area when there is paper? Does it leave
the sensor sensing area when there is no paper?

Replace
ACTUATORREGI. (p.363)

183

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

Operation check of SENSOR REGI


Go to Step [17].
The voltage of P408-12 P408-11 on PWBA
MCU is 0 VDC when ACTUATOR REGI
enters the sensor sensing area, and is 5 VDC
when it leaves the sensing area?

Go to Step [12].

12

5 VDC power supply check to SENSOR


Go to Step [13].
REGI
The voltage of P408-10 P408-11 on PWBA
MCU is 5 VDC?

Go to Step [15].

13

Continuity check of HARNESS-ASSY P/H1 Go to Step [14].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-10 J603-3
J408-11 J603-2
J408-12 J603-1

Replace
HARNESSASSY P/H1.

11

14

Step

Continuity check of HARNESS-ASSY P/H2 Replace


Replace
SENSOR REGI. HARNESSDisconnect P/J603 and P/J102 from PWBA
(p.364)
ASSY P/H2.
MCU.
Do all of the wiring below have normal
continuity?
P603-10 J102-3
P603-11 J102-2
P603-12 J102-1

15

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [16].

16

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

Check

Yes

No

17

24 VDC power supply check to P/H MOTOR Go to Step [18].


The voltage of P409-6 P409-5 on PWBA
MCU is 24 VDC?

Go to Step [20].

18

Continuity check of HARNESS-ASSY P/H1 Go to Step [19].


Disconnect the P/J409 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J409-1 P604-6
J409-2 P604-5
J409-3 P604-4
J409-4 P604-3
J409-5 P604-2
J409-6 P604-1

Replace
HARNESSASSY P/H1.

19

Check after replacement of MOTOR-PH


Replace PWBA
MCU. (p.435)
Replace MOTOR-PH. (p.365)
Does the error recur when a test print is made?

End of procedure

20

24 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-5/6 P410-7/8 on
PWBA MCU is 24 VDC?

Go to Step [21].

21

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

22

Continuity check of HARNESS-ASSY P/H1 Go to Step [23].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-1 J603-12
J408-2 J603-11

Replace
HARNESSASSY P/H1.

184

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

23

Continuity check of HARNESS-ASSY P/H2 Go to Step [24].


Disconnect P/J603.
Do all of the wiring below have normal
continuity?
P603-1 P202-2
P603-2 P202-1

Replace
HARNESSASSY P/H2.

24

Check of resistance value of CLUTCH ASSY Go to Step [20].


PRE REGI
Disconnect P/J202.
The winding resistance between the terminals
of CLUTCH ASSY PRE REGI
is 144 10% (20C)?

Replace
CLUTCH ASSY
PRE REGI.
(p.366)

TROUBLESHOOTING

Printer

185

EPSON AcuLaser CX11/CX11F

Revision C

FIP-29

Step

Panel Message

ROLL-REGI METAL

ROLL REGI RUBBER

ACTUATOR-REGI

SENSOR REGI

MOTOR-PH

HARNESS-ASSY P/H1

HARNESS-ASSY P/H2

PWBA MCU

LV/HVPS

HARNESS ASSY MAIN

Troubleshooting
Step

1
2
3
4

Check
Paper size check
Is the paper size compliant with the
specifications?

Yes
Go to Step[2].

Operation check of ACTUATOR-REGI


Go to Step[7].
Does ACTUATOR-REGI move smoothly
without any damage? Does ACTUATORREGI enter the sensor sensing area when there
is paper? Does it leave the sensor sensing area
when there is no paper?

Replace
ACTUATORREGI. (p.363)

Operation check of SENSOR REGI


Go to Step[8].
The voltage of P408-12 P408-11 on PWBA
MCU is 0 VDC when ACTUATOR REGI
enters the sensing area of SENSOR REGI, and
is 5 VDC when it leaves the sensing area?

Go to Step[11].

24 VDC power supply check to MOTOR-PH Go to Step[9].


The voltage of P409-6 P409-5 on PWBA
MCU is 24 VDC?

Go to Step[14].

Continuity check of HARNESS-ASSY P/H1 Go to Step[10].


Disconnect P/J405 and P/J604 from PWBA
MCU.
Do all of the wiring below have normal
continuity?
J409-1 P604-6
J409-2 P604-5
J409-3 P604-4
J409-4 P604-3
J409-5 P604-2
J409-6 P604-1

Replace
HARNESSASSY P/H1.

Check after replacement of MOTOR-PH


Replace MOTOR-PH. (p.365)
Does the error recur when the power is turned
ON?

End of procedure

No
Use paper of size
compliant with
the
specifications.

Paper size setting check


Go to Step[4].
Does the size of the paper in use match the size
of the paper set on the control panel?

Change the paper


size setting, and
proceed to step
[3].

Does the error recur when a test print is


made by dialog operations?

Go to Step[4].

End of procedure

Shape and operation check of ROLL ASSY


PRE-REGI and ROLL-PINCH
Open CHUTE ASSY-REAR.
Are ROLL ASSY PRE-REGI and ROLLPINCH attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

Go to Step[5].

Replace or reattach ROLL in


question.

TROUBLESHOOTING

10

Printer

No

Possible parts that caused the error


ROLL-PINCH

Yes

Replace or reattach ROLL in


question.

Jam E

ROLL ASSY PRE-REGI

Check

Shape and operation check of ROLL-REGI Go to Step[6].


METAL and ROLL REGI RUBBER
Open CHUTE ASSY-REAR.
Are the ROLL-REGI and ROLL REGI
RUBBER attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

Replace PWBA
MCU. (p.435)

186

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

11

5 VDC power supply check to SENSOR


Go to Step[12].
REGI
The voltage of P408-10 P408-11 on PWBA
MCU is 5 VDC?

Go to Step[16].

12

Continuity check of HARNESS-ASSY P/H1 Go to Step [13].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-10 J603-3
J408-11 J603-2
J408-12 J603-1

Replace
HARNESSASSY P/H1.

13

Continuity check of HARNESS-ASSY P/H2 Replace SENSOR Replace


REGI. (p.364)
HARNESSDisconnect the P/J603 from PWBA MCU.
ASSY P/H2.
Do all of the wiring below have normal
continuity?
P603-10 J102-3
P603-11 J102-2
P603-12 J102-1

14

24 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-5/6 P410-7/8 on
PWBA MCU is 24 VDC?

Go to Step [15].

15

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

TROUBLESHOOTING

Step

Printer

Check

Yes

No

16

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [17].

17

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

187

EPSON AcuLaser CX11/CX11F

Revision C

FIP-30

Step

Panel Message

Jam E, F

W A R N IN G

Possible parts that caused the error


FUSER ASSY

ROLL-REGI METAL

ROLL REGI RUBBER

CLUTCH ASSY REGI

HARNESS-ASSY P/H1

HARNESS-ASSY P/H2

MOTOR-PH

PWBA MCU

2ND BTR ASSY

SHAFT-CENT 2ND

FRAME ASSY BTR

BEARING-BRUSH CAM

Photoconductor Unit

SENSOR FUSER IN

HARNESS ASSY ADC

HARNESS ASSY 2BTR SENS

CAM ASSY-2ND

SENSOR 2BTR RETRACT

HARNESS ASSY MAIN

MOT ASSY MICRO

EXIT SENSOR (Sensor in Fuser)

MOT ASSY FSR

LV/HVPS

HARNESS ASSY MCU C/L

Check

Yes

No

Check of the paper


Replace with
Is the paper loaded in the paper tray wrinkled or new, dry paper.
torn?

Go to Step [2].

Paper size setting check


Go to Step [4].
Does the size of the paper in use match the size
of the paper set on the control panel?

Change the paper


size setting, and
proceed to step
[3].

Does the error recur when a test print is


made?

End of procedure

TROUBLESHOOTING

Go to Step [4].

Allow FUSER ASSY to cool down


before performing work.

Yes

No

Remove the
remaining paper
and proceed to
step [5].

Go to Step [6].

Go to Step[6].

End of procedure

Remove FUSER ASSY. (p.418)


Is there any paper remaining at the Gate section
inside FUSER ASSY.

Troubleshooting
Step

Check
Paper check at Gate section inside FUSER
ASSY

Printer

5
6

Does the error recur when the power is


turned ON?

Shape and operation check of ROLL-REGI Go to Step [7].


METAL
Open CHUTE ASSY-REAR.
Is ROLL REGI RUBBER attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

Replace ROLL in
question.

7
8

Does the error recur when a test print is


made?

End of procedure

Check of paper position


Go to Step [10].
Is the leading edge of the paper stopping before
REGI-ROLL?

Go to Step [9].

Check of paper position


Go to Step [17].
Has the leading edge of the paper passed
through REGI-ROLL, and stopped before Fuser
Roll inside FUSER ASSY?

Go to Step [30].

10

Operation check of CLUTCH ASSY REGI Go to Step [14].


Does CLUTCH ASSY REGI operate normally?
Make a test print and confirm by the operating
noise.

Go to Step [11].

11

Continuity check of HARNESS-ASSY P/H1 Go to Step [12].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-3 J603-10
J408-4 J603-9

Replace
HARNESSASSY P/H1.

Go to Step [8].

188

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

Continuity check of HARNESS-ASSY P/H2 Go to Step [13].


Disconnect P/J603.
Do all of the wiring below have normal
continuity?
P603-3 P203-2
P603-4 P203-1

Replace
HARNESSASSY P/H2.

Check of resistance value of CLUTCH ASSY Go to Step [36].


REGI
Disconnect P/J203.
The winding resistance between the terminals
of CLUTCH ASSY REGI is 144 10%
(20C)?

Replace
CLUTCH ASSY
REGI. (p.357)

14

Check of 24 VDC power supply to MOTOR- Go to Step [15].


PH
The voltage of P409-6 P409-5 on PWBA
MCU is 24 VDC?

Go to Step [36].

15

Continuity check HARNESS-ASSY P/H1


Disconnect the P/J409 from PWBA MCU.
Do all of the wiring below have normal
continuity?
Is the continuity normal between all terminals
of J409 P604?

Go to Step [16].

Replace
HARNESSASSY P/H1.

16

Check after replacement of MOTOR-PH


Replace MOTOR-PH.
Does the error recur when the power is turned
ON?

Replace PWBA
MCU. (p.435)

End of procedure

17

Shape and operation check of 2ND BTR


ASSY
Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY damaged?
Are the SHAFT-CENT 2ND, FRAME ASSY
BTR and BEARING-BRUSH CAM damaged?
Does any of them operate abnormally?

Replace 2ND
BTR ASSY and
other relevant
parts.

Go to Step [18].

18

Check after replacement of Photoconductor Go to Step [19].


Unit
Replace Photoconductor Unit.
Does the error recur when a test print is made?

12

13

TROUBLESHOOTING

Step

Check

Yes

No

19

Operation check of SENSOR FUSER IN


Go to Step [23].
The voltage of P418-2 P418-1 on PWBA
MCU is 5 VDC when white paper is brought to
the sensor sensing area, and is 0 VDC when
paper is removed?

Go to Step [20].

20

5 VDC power supply check to SENSOR


FUSER IN
The voltage of P418-3 P418-1 on PWBA
MCU is 5 VDC?

Go to Step [39].

21

Continuity check of HARNESS ASSY ADC Go to Step [22].


Disconnect P/J418 and P/J620 from PWBA
MCU.
Do all of the wiring below have normal
continuity?
J418-1 J620-3
J418-2 J620-2
J418-3 J620-1

Replace
HARNESS
ASSY ADC.

22

Continuity check of HARNESS ASSY 2BTR


SENS
Disconnect P/J620 from HARNESS ASSY
2BTR SENS.
Do all of the wiring below have normal
continuity?
P620-1 J111-3
P620-2 J111-2
P620-3 J111-1

Replace
SENSOR
FUSER IN.
(p.372)

Replace
HARNESS
ASSY 2BTR
SENS.

23

Shape and operation check of CAM ASSY2ND


Does CAM ASSY-2ND move smoothly
without any damage, and does it enter the
sensor sensing area?

Go to Step [24].

Replace CAM
ASSY-2ND.
(p.379)

Go to Step [21].

End of procedure

Printer

189

EPSON AcuLaser CX11/CX11F

Step

24

25

26

Check

Revision C

Yes

No

Operation check of SENSOR 2BTR


Go to Step [27].
RETRACT
Remove 2ND BTR ASSY. (p.377)
The voltage of P418-6 P418-5 on PWBA
MCU is 0 VDC when CAM ASSY-2ND enters
the sensing area of SENSOR 2BTR
RETRACT, and is 5 VDC when it leaves the
sensing area?

Go to Step [25].

5 VDC power supply check to SENSOR


2BTR RETRACT
Disconnect P/J418 from PWBA MCU.
The voltage of P418-4 P418-5 on PWBA
MCU is 5 VDC?

Go to Step [26].

Go to Step [39].

Continuity check of HARNESS ASSY ADC


Disconnect P/J418 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J418-4 J112-3
J418-5 J112-2
J418-6 J112-1

Replace
SENSOR 2BTR
RETRACT.
(p.385)

Check

Repair broken or
shorted part.

28

24 VDC power supply check to MOT ASSY Go to Step [29].


MICRO (2ND BTR Retract Motor)
The voltage of P403-3 P403-2 on PWBA
MCU is 24 VDC?

Go to Step [36].

29

Check after replacement of MOT ASSY


Replace PWBA
MICRO
MCU. (p.438)
Replace MOT ASSY MICRO. (p.430)
Does the error recur when a test print is made?

End of procedure

No

30

Go to Step [33].

Go to Step [31].

31

5 VDC power supply check to EXIT


SENSOR in FUSER ASSY

Go to Step [32].

Go to Step [38].

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


The voltage of connector J614A-7 J614A-6
that connects FUSER ASSY on the printer is 5
VDC?

32

Continuity check of HARNESS ASSY


Replace EXIT
FUSER SENS and HARNESS ASSY FUSER SENSOR.
in FUSER ASSY
W A R N IN G

Continuity check of HARNESS ASSY MAIN Go to Step [28].


Disconnect the P/J403 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J403-1 J600-3
J403-2 J600-2
J403-3 J600-1

Yes

Operation check of EXIT SENSOR in


FUSER ASSY
The voltage of P417-8 P417-7 on PWBA
MCU is 0 VDC when ACTUATOR enters the
sensing area of EXIT SENSOR, and is
5 VDC when it leaves the sensing area?

W A R N IN G

Replace
HARNESS
ASSY ADC.

27

TROUBLESHOOTING

Step

Replace FUSER
ASSY. (p.418)

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Disconnect P/J619 and P/J110 in FUSER
ASSY.
Do all of the wiring below have normal
continuity?
P619-1 J110-3
P619-2 J110-2
P619-3 J110-1
J619-3 P614A-7
J619-2 P614A-8
J619-1 P614A-9

Printer

190

EPSON AcuLaser CX11/CX11F

Step

33

Check

Revision C

Yes

Shape and operation check of FUSER ASSY Go to Step [34].


parts
W A R N IN G

No

Step

Replace FUSER
ASSY. (p.418)

38

Allow FUSER ASSY to cool down


before performing work.

W A R N IN G

Remove FUSER ASSY. (p.418)


Are the gears, FUSER ROLL, EXIT ROLL,
PINCH ROLL and other parts in FUSER ASSY
attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.
Go to Step [36].

35

Check after replacement of MOT ASSY FSR Replace PWBA


MCU. (p.435)
Replace MOT ASSY FSR. (p.425)
Does the error recur when the power is turned
ON?

End of procedure

36

24 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-5/6 P410-7/8 on
PWBA MCU is 24 VDC?

Go to Step [37].

37

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

TROUBLESHOOTING

Yes

No
Repair broken or
shorted part.

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Disconnect the P/J417 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J417-6 J614A-7
J417-7 J614A-6

24 VDC power supply check to MOT ASSY Go to Step [35].


FSR (Fuser Motor)
The voltage of P404-6 P404-5 on PWBA
MCU is 24 VDC?

34

Check

Continuity check of HARNESS ASSY MCU Go to Step [39].


C/L

Printer

39

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [40].

40

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

191

EPSON AcuLaser CX11/CX11F

Revision C

FIP-31

Step

Panel Message

Jam C, E, F

W A R N IN G

Possible parts that caused the error


ROLL-REGI METAL

ROLL REGI RUBBER

CLUTCH ASSY REGI

HARNESS-ASSY P/H1

HARNESS-ASSY P/H2

MOTOR-PH

PWBA MCU

2ND BTR ASSY

SHAFT-CENT 2ND

FRAME ASSY BTR

BEARING-BRUSH CAM

Photoconductor Unit

SENSOR FUSER IN

HARNESS ASSY ADC

HARNESS ASSY 2BTR SENS

CAM ASSY-2ND

SENSOR 2BTR RETRACT

HARNESS ASSY MAIN

MOT ASSY MICRO

EXIT SENSOR (Sensor in Fuser)

MOT ASSY FSR

LV/HVPS

HARNESS ASSY MCU C/L

Troubleshooting
Check

Yes

No

Check of the paper


Replace with
Is the paper loaded in the paper tray wrinkled or new, dry paper.
torn?

Go to Step [2].

Paper size setting check


Go to Step [4].
Does the size of the paper in use match the size
of the paper set on the control panel?

Change the paper


size setting, and
proceed to step
[3].

Does the error recur when a test print is


made?

End of procedure

TROUBLESHOOTING

Go to Step [4].

Allow FUSER ASSY to cool down


before performing work.

Yes

No

Remove the
remaining paper
and proceed to
step [5].

Go to Step [6].

Go to Step[6].

End of procedure

Remove FUSER ASSY. (p.418)


Is there any paper remaining at the Gate section
inside FUSER ASSY.

FUSER ASSY

Step

Check
Paper check at Gate section inside FUSER
ASSY

Printer

5
6

Does the error recur when the power is


turned ON?

Shape and operation check of ROLL-REGI Go to Step [7].


METAL
Open CHUTE ASSY-REAR.
Is ROLL REGI RUBBER attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

Replace ROLL in
question.

7
8

Does the error recur when a test print is


made?

End of procedure

Check of paper position


Go to Step [10].
Is the leading edge of the paper stopping before
REGI-ROLL?

Go to Step [9].

Check of paper position


Go to Step [17].
Has the leading edge of the paper passed
through REGI-ROLL, and stopped before Fuser
Roll inside FUSER ASSY?

Go to Step [30].

10

Operation check of CLUTCH ASSY REGI Go to Step [14].


Does CLUTCH ASSY REGI operate normally?
Make a test print and confirm by the operating
noise.

Go to Step [11].

11

Continuity check of HARNESS-ASSY P/H1 Go to Step [12].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-3 J603-10
J408-4 J603-9

Replace
HARNESSASSY P/H1.

Go to Step [8].

192

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

Continuity check of HARNESS-ASSY P/H2 Go to Step [13].


Disconnect P/J603.
Do all of the wiring below have normal
continuity?
P603-3 P203-2
P603-4 P203-1

Replace
HARNESSASSY P/H2.

Check of resistance value of CLUTCH ASSY Go to Step [36].


REGI
Disconnect P/J203.
Is the winding resistance between the terminals
of CLUTCH ASSY REGI is 144 10%
(20C)?

Replace
CLUTCH ASSY
REGI.
(p.357)

14

Check of 24 VDC power supply to MOTOR- Go to Step [15].


PH
The voltage of P409-6 P409-5 on PWBA
MCU is 24 VDC?

Go to Step [36].

15

Continuity check HARNESS-ASSY P/H1


Disconnect the P/J409 from PWBA MCU.
Do all of the wiring below have normal
continuity?
Is the continuity normal between all terminals
of J409 P604?

Go to Step [16].

Replace
HARNESSASSY P/H1.

16

Check after replacement of MOTOR-PH


Replace MOTOR-PH.
Does the error recur when the power is turned
ON?

Replace PWBA
MCU. (p.435)

End of procedure

17

Shape and operation check of 2ND BTR


ASSY
Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY damaged?
Are SHAFT-CENT 2ND, FRAME ASSY BTR
and BEARING-BRUSH CAM damaged? Does
any of them operate abnormally?

Replace 2ND
BTR ASSY and
other relevant
parts.

Go to Step [18].

18

Check after replacement of Photoconductor Go to Step [19].


Unit
Replace Photoconductor Unit.
Does the error recur when a test print is made?

12

13

TROUBLESHOOTING

Step

Check

Yes

No

19

Operation check of SENSOR FUSER IN


Go to Step [23].
The voltage of P418-2 P418-1 on PWBA
MCU is 5 VDC when white paper is brought to
the sensor sensing area, and is
0 VDC when paper is removed?

Go to Step [20].

20

5 VDC power supply check to SENSOR


FUSER IN
The voltage of P418-3 P418-1 on PWBA
MCU is 5 VDC?

Go to Step [39].

21

Continuity check of HARNESS ASSY ADC Go to Step [22].


Disconnect P/J418 and P/J620 from PWBA
MCU.
Do all of the wiring below have normal
continuity?
J418-1 J620-3
J418-2 J620-2
J418-3 J620-1

Replace
HARNESS
ASSY ADC.

22

Continuity check of HARNESS ASSY 2BTR


SENS
Disconnect P/J620 from HARNESS ASSY
2BTR SENS.
Do all of the wiring below have normal
continuity?
P620-1 J111-3
P620-2 J111-2
P620-3 J111-1

Replace
SENSOR
FUSER IN.
(p.372)

Replace
HARNESS
ASSY 2BTR
SENS.

23

Shape and operation check of CAM ASSY2ND


Does CAM ASSY-2ND move smoothly
without any damage, and does it enter the
sensor sensing area?

Go to Step [24].

Replace CAM
ASSY-2ND.
(p.379)

Go to Step [21].

End of procedure

Printer

193

EPSON AcuLaser CX11/CX11F

Step

24

25

26

Check

Revision C

Yes

No

Operation check of SENSOR 2BTR


Go to Step [27].
RETRACT
Remove 2ND BTR ASSY. (p.377)
The voltage of P418-6 P418-5 on PWBA
MCU is 0 VDC when CAM ASSY-2ND enters
the sensing area of SENSOR 2BTR
RETRACT, and is 5 VDC when it leaves the
sensing area?

Go to Step [25].

5 VDC power supply check to SENSOR


2BTR RETRACT
Disconnect P/J418 from PWBA MCU.
The voltage of P418-4 P418-5 on PWBA
MCU is 5 VDC?

Go to Step [26].

Go to Step [39].

Continuity check of HARNESS ASSY ADC


Disconnect P/J418 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J418-4 J112-3
J418-5 J112-2
J418-6 J112-1

Replace
SENSOR 2BTR
RETRACT.
(p.385)

Check

Repair broken or
shorted part.

28

24 VDC power supply check to MOT ASSY Go to Step [29].


MICRO (2ND BTR Retract Motor)
The voltage of P403-3 P403-2 on PWBA
MCU is 24 VDC?

Go to Step [36].

29

Check after replacement of MOT ASSY


Replace PWBA
MICRO
MCU. (p.438)
Replace MOT ASSY MICRO. (p.430)
Does the error recur when a test print is made?

End of procedure

No

30

Go to Step [31].

31

5 VDC power supply check to EXIT


SENSOR in FUSER ASSY

Go to Step [38].

Go to Step [32].

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


The voltage of connector J614A-7 J614A-6
that connects FUSER ASSY on the printer is 5
VDC?

32

Continuity check of HARNESS ASSY


Replace EXIT
FUSER SENS and HARNESS ASSY FUSER SENSOR.
in FUSER ASSY
W A R N IN G

Continuity check of HARNESS ASSY MAIN Go to Step [28].


Disconnect the P/J403 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J403-1 J600-3
J403-2 J600-2
J403-3 J600-1

Yes

Operation check of EXIT SENSOR in


Go to Step [33].
FUSER ASSY
The voltage of P417-8 P417-7 on PWBA
MCU is 0 VDC when ACTUATOR enters the
sensing area of EXIT SENSOR, and is 5 VDC
when it leaves the sensing area?

W A R N IN G

Replace
HARNESS
ASSY ADC.

27

TROUBLESHOOTING

Step

Replace FUSER
ASSY. (p.418)

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Disconnect P/J619 and P/J110 in FUSER
ASSY.
Do all of the wiring below have normal
continuity?
P619-1 J110-3
P619-2 J110-2
P619-3 J110-1
J619-3 P614A-7
J619-2 P614A-8
J619-1 P614A-9

Printer

194

EPSON AcuLaser CX11/CX11F

Step

33

Check

Revision C

Yes

Shape and operation check of FUSER ASSY Go to Step [34].


parts
W A R N IN G

No

Step

Replace FUSER
ASSY. (p.418)

38

Allow FUSER ASSY to cool down


before performing work.

W A R N IN G

Remove FUSER ASSY. (p.418)


Are the gears, FUSER ROLL, EXIT ROLL,
PINCH ROLL and other parts in FUSER ASSY
attached correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.
Go to Step [36].

35

Check after replacement of MOT ASSY FSR Replace PWBA


MCU. (p.435)
Replace MOT ASSY FSR. (p.425)
Does the error recur when the power is turned
ON?

End of procedure

36

24 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-5/6 P410-7/8 on
PWBA MCU is 24 VDC?

Go to Step [37].

37

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

TROUBLESHOOTING

Yes

No
Repair broken or
shorted part.

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Disconnect the P/J417 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J417-6 J614A-7
J417-7 J614A-6

24 VDC power supply check to MOT ASSY Go to Step [35].


FSR (Fuser Motor)
The voltage of P404-6 P404-5 on PWBA
MCU is 24 VDC?

34

Check

Continuity check of HARNESS ASSY MCU Go to Step [39].


C/L

Printer

39

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [40].

40

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

195

EPSON AcuLaser CX11/CX11F

Revision C

FIP-32

Step

Panel Message

SENSOR OHP

HARNESS-ASSY P/H1

HARNESS-ASSY P/H2

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

Check
Check of transparency setting
Does the transparency in use match the
NVRAM setting (which type of transparency
(with or without white margin) is enabled or
disabled.)

Yes
Go to Step [3].

No
Replace the
transparency in
use with a one
that matches the
NVRAM
settings, or
change the
NVRAM setting
and go to [2].

2
3

Does the error recur when a test print is


made?

Go to Step[3].

Continuity check of HARNESS-ASSY P/H1 Go to Step [8].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-7 J603-6
J408-8 J603-5
J408-9 J603-4

Replace
HARNESSASSY P/H1.

Continuity check of HARNESS-ASSY P/H2 Replace


SENSOR OHP.
Disconnect the P/J603 from PWBA MCU.
(p.362)
Do all of the wiring below have normal
continuity?
P603-7 J101-3
P603-8 J101-2
P603-9 J101-1

Replace
HARNESSASSY P/H2.

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [10].

10

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

Check of dirt and foreign bodies on surface


of SENSOR OHP
Open COVER-P/H.
Are there any dirt or foreign bodies on the
SENSOR surface?

Clean to remove Go to Step [5].


any dirt or
foreign bodies,
and go to step
[4].

4
5

Does the error recur when a test print is


made?

Go to Step[5].

Operation check of SENSOR OHP


Replace PWBA
MCU. (p.435)
The voltage of P408-8 P408-7 on PWBA
MCU is 5 VDC when white paper is brought to
the sensor sensing area (transparency must not
be used), and becomes 0 VDC when paper is
removed?

TROUBLESHOOTING

End of procedure

End of procedure

Go to Step [7].

No

Troubleshooting
Step

Yes

Check Transparency

Possible parts that caused the error

Check
Power supply check to SENSOR OHP
Disconnect the P/J408 from PWBA MCU.
The voltage of P408-9 P408-7 on PWBA
MCU is 5 VDC?

Go to Step [9].

Go to Step [6].

Printer

196

EPSON AcuLaser CX11/CX11F

Revision C

FIP-33

Step

Panel Message

Jam E

Possible parts that caused the error


ROLL-REGI METAL

ROLL REGI RUBBER

2ND BTR ASSY

SHAFT-CENT 2ND

FRAME ASSY BTR

BEARING-BRUSH CAM

Photoconductor Unit

SENSOR FUSER IN

HARNESS ASSY ADC

HARNESS ASSY 2BTR SENS

CAM ASSY-2ND

SENSOR 2BTR RETRACT

PWBA MCU

HARNESS ASSY MAIN

LV/HVPS

MOT ASSY MICRO

CLUTCH ASSY REGI

HARNESS-ASSY P/H1

HARNESS-ASSY P/H2

MOTOR-PH

Check

Yes

Yes

Check of paper position


Go to Step [7].
Is the leading edge of the paper passing through
REGI ROLL?

Go to Step [24].

Shape and operation check of 2ND BTR


ASSY
Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY damaged?
Are SHAFT-CENT 2ND, FRAME ASSY BTR
and BEARING-BRUSH CAM damaged? Does
any of them operate abnormally?

Go to Step [8].

Check after replacement of Photoconductor Go to Step [9].


Unit
Replace Photoconductor Unit.
Does the error recur when a test print is made?

End of procedure

Operation check of SENSOR FUSER IN


Go to Step [13].
The voltage of P418-2 P418-1 on PWBA
MCU is 5 VDC when white paper is brought to
the sensor sensing area, and becomes 0 VDC
when paper is removed?

Go to Step [10].

Go to Step [17].

No

Go to Step [6].

Replace 2ND
BTR ASSY and
other relevant
parts.

Check of the paper


Replace with
Is the paper loaded in the paper tray wrinkled or new, dry paper.
torn?

Go to Step [2].

10

Paper size setting check


Go to Step [4].
Does the size of the paper in use match the size
of the paper set on the control panel?

Change the paper


size setting, and
proceed to step
[3].

5 VDC power supply check to SENSOR


FUSER IN
The voltage of P418-3 P418-1 on PWBA
MCU is 5 VDC?

11

3
4

Does the error recur when a test print is


made?

Go to Step [4].

End of procedure

Shape and operation check of ROLL-REGI Go to Step [5].


METAL
Open CHUTE ASSY-REAR.
Is ROLL REGI RUBBER attached correctly?
Also, does this part rotate smoothly without any
dirt or damage?
Turn by hand to check.

Replace ROLL in
question.

Continuity check of HARNESS ASSY ADC Go to Step [12].


Disconnect P/J418 and P/J620 from PWBA
MCU.
Do all of the wiring below have normal
continuity?
J418-1 J620-3
J418-2 J620-2
J418-3 J620-1

TROUBLESHOOTING

Printer

No

5
6

Troubleshooting
Step

Check
Does the error recur when a test print is
made?

Go to Step [11].

End of procedure

Replace
HARNESS
ASSY ADC.

197

EPSON AcuLaser CX11/CX11F

Revision C

Step

Check

12

Continuity check of HARNESS ASSY 2BTR


SENS
Disconnect P/J620 from HARNESS ASSY
2BTR SENS.
Do all of the wiring below have normal
continuity?
P620-1 J111-3
P620-2 J111-2
P620-3 J111-1

Replace
SENSOR
FUSER IN.
(p.372)

13

Shape and operation check of CAM ASSY2ND


Does CAM ASSY 2ND move smoothly
without any damage, and does it enter the
sensor sensing area?

Go to Step [14].

14

Operation check of SENSOR 2BTR


Go to Step [19].
RETRACT
Remove 2ND BTR ASSY. (p.377)
The voltage of P418-6 P418-5 on PWBA
MCU is 0 VDC when Actuator of CAM ASSY2ND enters the sensing area of SENSOR 2BTR
RETRACT, and is 5 VDC when it leaves the
sensing area?

Go to Step [15].

15

5 VDC power supply check to SENSOR


2BTR RETRACT
Disconnect P/J418 from PWBA MCU.
The voltage of P418-4 P418-5 on PWBA
MCU is 5 VDC?

Go to Step [16].

Go to Step [17].

16

Continuity check of HARNESS ASSY ADC


Disconnect P/J418 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J418-4 J112-3
J418-5 J112-2
J418-6 J112-1

Replace
SENSOR 2BTR
RETRACT.
(p.385)

17

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

TROUBLESHOOTING

Yes

No

Step

Replace
HARNESS
ASSY 2BTR
SENS.

Go to Step [18].

Printer

Yes

No

18

Repair broken or
shorted part.

19

Continuity check of HARNESS ASSY MAIN Go to Step [20].


Disconnect the P/J403 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J403-1 J600-3
J403-2 J600-2
J403-3 J600-1

Repair broken or
shorted part.

20

24 VDC power supply check to MOT ASSY Go to Step [21].


MICRO (2nd BTR Retract Motor)
The voltage of P403-3 P403-2 on PWBA
MCU is 24 VDC?

Go to Step [22].

21

Check after replacement of MOT ASSY


Replace PWBA
MICRO
MCU. (p.435)
Replace MOT ASSY MICRO. (p.430)
Does the error recur when a test print is made?

End of procedure

22

24 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-5/6 P410-7/8 on
PWBA MCU is 24 VDC?

Go to Step [23].

23

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

Replace CAM
ASSY-2ND.
(p.379)

Replace
HARNESS
ASSY ADC.

Check

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

198

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

24

Operation check of CLUTCH ASSY REGI Go to Step [28].


Does CLUTCH ASSY REGI operate normally?
Make a test print and confirm by the operating
noise.

Go to Step [25].

25

Continuity check of HARNESS-ASSY P/H1 Go to Step [26].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-3 J603-10
J408-4 J603-9

Replace
HARNESSASSY P/H1.

26

Continuity check of HARNESS-ASSY P/H2 Go to Step [27].


Disconnect P/J603.
Do all of the wiring below have normal
continuity?
P603-3 P203-2
P603-4 P203-1

Replace
HARNESSASSY P/H2.

27

Check of resistance value of CLUTCH ASSY Go to Step [22].


REGI
Disconnect P/J203.
The winding resistance between the terminals
of CLUTCH ASSY REGI is 144 10%
(20C)?

Replace
CLUTCH ASSY
REGI.
(p.357)

28

Check of 24 VDC power supply to MOTOR- Go to Step [29].


PH
The voltage of P409-6 P409-5 on PWBA
MCU is 24 VDC?

Go to Step [22].

TROUBLESHOOTING

Step

Printer

Check

Yes

No

29

Continuity check of HARNESS-ASSY P/H1 Go to Step [30].


Disconnect the P/J409 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J409-1 P604-6
J409-2 P604-5
J409-3 P604-4
J409-4 P604-3
J409-5 P604-2
J409-6 P604-1

Replace
HARNESSASSY P/H1.

30

Check after replacement of MOTOR-PH


Replace PWBA
MCU. (p.435)
Replace MOTOR-PH. (p.365)
Does the error recur when a test print is made?

End of procedure

199

EPSON AcuLaser CX11/CX11F

Revision C

FIP-34

Step

Panel Message

HARNESS ASSY MCU C/L

PWBA MCU

LV/HVPS

MOT ASSY FSR

5 VDC power supply check to EXIT


SENSOR in FUSER ASSY

Go to step [10]

Troubleshooting
Step

Yes

Allow FUSER ASSY to cool down


before performing work.
Remove FUSER ASSY. (p.418)
The voltage of connector J614A-7 J614A-6
on the printer (connected to FUSER ASSY) is 5
VDC?

No

Check of the paper


Replace with
Is the paper loaded in the paper tray wrinkled or new, dry paper.
torn?

Go to Step [2].

Paper size setting check


Go to Step [4].
Does the size of the paper in use match the size
of the paper set on the control panel?

Change the paper


size setting, and
proceed to step
[3].

3
4

Does the error recur when a test print is


made?

Go to Step [4].

End of procedure

Paper check at Gate section inside FUSER


ASSY

Remove the
paper, and go to
[5].

Go to Step [6].

Go to Step [6].

End of procedure

Allow FUSER ASSY to cool down


before performing work.

Does the error recur when a test print is


made?

Shape and operation check of ACTUATOR Go to Step [7].


in EXIT SENSOR
Does ACTUATOR move smoothly and enter
the sensing area of EXIT SENSOR?

TROUBLESHOOTING

Continuity check of HARNESS ASSY


Replace EXIT
FUSER SENS and HARNESS ASSY FUSER SENSOR.
in FUSER ASSY
W A R N IN G

Replace FUSER
ASSY. (p.418)

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Disconnect P/J619 and P/J110 in FUSER
ASSY.
Do all of the wiring below have normal
continuity?
P619-1 J110-3
P619-2 J110-2
P619-3 J110-1
J619-3 P614A-7
J619-2 P614A-8
J619-1 P614A-9

Remove FUSER ASSY. (p.418)


Is there any paper remaining at the Gate section
inside FUSER ASSY.

5
6

Go to Step [9].

W A R N IN G

Check

W A R N IN G

No

Possible parts that caused the error


FUSER ASSY

Yes

Go to Step [8].

Jam C

EXIT SENSOR (Sensor in Fuser)

Check

Operation check of EXIT SENSOR in


Go to Step [13].
FUSER ASSY
The voltage of P417-8 P417-7 on PABW
MCU is 0 VDC when ACTUATOR on EXIT
SENSOR is moved and entered the sensing area
of EXIT SENSOR (when there is no paper),
and is 5 VDC when the actuator leaves the
sensing area (when there is paper)?

Replace FUSER
ASSY. (p.418)

Printer

200

EPSON AcuLaser CX11/CX11F

Step

10

Check

Revision C

Yes

Continuity check of HARNESS ASSY MCU Go to Step [11].


C/L
W A R N IN G

No

Step

Repair broken or
shorted part.

11

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [12].

12

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

13

Shape and operation check of FUSER ASSY Go to Step [14].


parts

Replace FUSER
ASSY. (p.418)

W A R N IN G

Yes

No

14

Go to Step [16].

15

Check after replacement of MOT ASSY FSR Replace PWBA


MCU. (p.435)
Replace MOT ASSY FSR. (p.425)
Does the error recur when a test print is made?

End of procedure

16

24 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-5/6 P410-7/8 on
PWBA MCU is 24 VDC?

Go to Step [17].

17

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Disconnect P/J417 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J417-6 J614A-7
J417-7 J614A-6

Check

24 VDC power supply check to MOT ASSY Go to Step [15].


FSR (Fuser Motor)
The voltage of P404-6 P404-5 on PWBA
MCU is 24 VDC?

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Are the gears, Fuser Roll, Exit Roll, Pinch Roll
and other parts in FUSER ASSY attached
correctly?
Also, do these parts rotate smoothly without
any dirt or damage?
Turn by hand to check.

TROUBLESHOOTING

Printer

201

EPSON AcuLaser CX11/CX11F

Revision C
Troubleshooting

FIP-35
Panel Message

Jam C

Jam LC, G

Jam E

Jam C, E, F

Step

Check

Yes

Check of error/status code


Specify the problem Sensor by the error/status
code:
Jam LC, G:
SENSOR T/R
Jam E:
SENSOR OHP
Jam E:
REGI
Jam C, E, F:
SENSOR FUSER IN
Jam C:
EXIT SENSOR (Sensor in Fuser)
Is there paper remaining on the problem
Sensor?

Remove the
remaining paper
and proceed to
Step [2].

Go to Step [3].

2
3

Does the error recur when a test print is


made?

Go to Step [3].

End of procedure

Operation check (1) of problem Sensor


Go to Step [4].
Does the ACTUATOR move smoothly without
any damage?
Or, is the light emitter of the Sensor clean?

Re-attach or
replace the
actuator, or clean
the light emitter.

Operation check (2) of problem Sensor


Replace PWBA
The voltage of the common line and signal line MCU. (p.435)
to each Sensor on PWBA MCU is 0 VDC in a
sensor detecting state, or is 5 VDC in a sensor
non-sensing state?

Replace the
problem Sensor.

Possible parts that caused the error


SENSOR T/R

SENSOR OHP

SENSOR REGI

SENSOR FUSER IN

EXIT SENSOR (Sensor in Fuser)

TROUBLESHOOTING

Printer

No

202

EPSON AcuLaser CX11/CX11F

Revision C

FIP-36

Step

Panel Message

HARNESS ASSY MAIN

HARNESS-ASSY FEED 1

HARNESS-ASSY FEED 2

PWBA TRAY 500

PWBA MCU

LV/HVPS

Yes

No

Go to Step [6].

End of procedure

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Is the continuity normal between all terminals
of J410 J502?

Repair broken or
shorted part.

Service Req E517

Possible parts that caused the error

Check
Check after replacement of PWBA MCU
Replace PWBA MCU. (p.435)
Does the error recur when the power is turned
ON?

Troubleshooting
Step

Check

Yes

No

Check of Feeder attachment on printer


Remove and re-attach Feeder.
Does the error recur when the power is turned
ON?

Go to Step [2].

End of procedure

Continuity check of HARNESS ASSY MAIN Go to Step [3].


Remove Feeder from the printer.
Disconnect P/J421 from PWBA MCU.
Is the continuity normal between all terminals
of J421 J608 (connector on the printer to
connect Feeder)?

Repair broken or
shorted part.

Continuity check of HARNESS-ASSY FEED Go to Step [4].


1 of Feeder
Remove Feeder.
Disconnect P/J435 from PWBA TRAY 500.
Is the continuity normal between all terminals
of J435 P608 (connector on Feeder to be
connected to the printer)?

Replace
HARNESSASSY FEED 1.
(p.461)

Check after replacement of PWBA TRAY 500 Go to Step [5].


Replace PWBA TRAY 500. (p.455)
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Printer

203

EPSON AcuLaser CX11/CX11F

Revision C

FIP-37
Panel Message

Service Req E514

Possible parts that caused the error


FFC-ASSY ESS

PWBA MCU

PWBA ESS
Troubleshooting
Step

Check

Yes

No

Check of connection of FFC-ASSY ESS


Go to Step [2].
Re-connect FFC-ASSY ESS of PWBA ESS to
PWBA MCU. Does the error recur when a test
print is made?

End of procedure

Check of connection of FFC-ASSY ESS


Is FFC-ASSY ESS damaged or broken?

Go to Step [3].

Check after replacement of PWBA MCU


Replace PWBA
ESS. (p.440)
Replace PWBA MCU. (p.435)
Does the error recur when a test print is made?

TROUBLESHOOTING

Replace FFCASSY ESS.


(p.440)

End of procedure

Printer

204

EPSON AcuLaser CX11/CX11F

Revision C

FIP-38
Panel Message

Service Req E513

Possible parts that caused the error


PWBA MCU
Troubleshooting
Step

Check

Yes

No

1
2
3
4

Does the error recur when the power is


turned off and back on?

Go to Step [4].

Go to Step [2].

Does the error recur even when the power Go to Step [4].
is turned off and back on again?

Go to Step [3].

Does the error recur even after the power Go to Step[4].


has been switched several times?

End of
procedure*

Disconnect and re-connect all connectors


connected to PWBA MCU.
Does the error recur when the power is
turned ON?

Go to Step [5].

End of procedure

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Does the error recur when the power is
turned ON?

Go to FIP-71
End of procedure
Electrical Noise.
(p.244)

NOTE: It is assumed to be due to external noise.


Proceed to FIP-71 Electrical Noise to check to be sure.

C A U T IO N

If NVRAM Error (Service Req E513) occurs soon after replacing


the PWBA MCU, the installed PWBA MCU may be previously used
for another product.
Be sure to replace it with a new one.
Note that once the PWBA MCU is installed and the product is
turned on, the PWBA MCU cannot be used for another product
anymore.

TROUBLESHOOTING

Printer

205

EPSON AcuLaser CX11/CX11F

Revision C

FIP-39

Step

Panel Message

Service Req E511

Possible parts that caused the error


Photoconductor Unit

SENSOR TR-0

HARNESS-ASSY XERO

MOTOR ASSY P/R

HARNESS ASSY MAIN

PWBA MCU

LV/HVPS

Check

Yes

No

Check of Photoconductor Unit attachment


Re-attach Photoconductor Unit.
Does the error recur when the power is turned
ON?

Go to Step [2].

End of procedure

Operation check of Photoconductor Unit


Is the Drum of Photoconductor Unit rotating?

Go to Step [3].

Go to Step [10].

Check for dirt on silver seal on Belt in


Photoconductor Unit
Remove Photoconductor Unit.
Turn gear of Photoconductor Unit until silver
seal attached to Belt can be seen.
Is silver seal dirty?

Replace
Photoconductor
Unit.

Go to Step [4].

Check of SENSOR TR-0 (TR0 Sensor)


attachment
Remove Photoconductor Unit.
Is SENSOR TR-0 attached securely?

Go to Step [5].

Re-attach
the SENSOR TR0, and go to step
[5].

Check of dirt and foreign bodies on surface


of SENSOR TR-0
Remove Photoconductor Unit.
Are there any dirt or foreign bodies on the
SENSOR TR-0 surface?

Clean to remove Go to Step [7].


any dirt or
foreign bodies,
and go to step
[6].

TROUBLESHOOTING

Printer

Yes
Go to Step [7].

No

6
7

Operation check of SENSOR TR-0


Replace PWBA
MCU. (p.435)
Remove Photoconductor Unit.
The voltage of P416-2 P416-3 on PWBA
MCU is 5 VDC when silver paper or other
reflective object comes close to the sensing area
of SENSOR TR-0, and is 0 VDC when the
object is released?

Go to Step [8].

Check of 5 VDC power supply to SENSOR


TR-0
The voltage of P416-1 P416-3 on PWBA
MCU is 5 VDC?

Go to Step [9].

Go to Step [14].

Continuity check of HARNESS-ASSY


XERO
Disconnect the P/J416 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J416-1 J108-3
J416-2 J108-2
J416-3 J108-1

Replace
SENSOR TR-0.
(p.390)

Replace
HARNESSASSY XERO.

Troubleshooting
Step

Check
Does the error recur when the power is
turned ON?

End of procedure

10

Check after replacement of MOTOR ASSY Go to Step [11].


P/R
Replace MOTOR ASSY P/R. (p.429)
Does the error recur when the power is turned
ON?

End of procedure

11

24 VDC power supply check to MOTOR


ASSY P/R
Disconnect P/J201 from MOTOR ASSY P/R.
The voltage of J201-1 J201-2 is 24 VDC?

Go to Step [13].

12

Continuity check of HARNESS ASSY MAIN Replace PWBA


MCU. (p.435)
Disconnect the P/J403 from PWBA MCU.
Is the continuity normal between all terminals
of J403 J200?

Go to Step [12].

Repair broken or
shorted part.

206

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

13

Continuity check of HARNESS ASSY MAIN Replace LV/


HVPS. (p.438)
Disconnect P/J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J502-9 J201-1
J502-10 J201-2

Repair broken or
shorted part.

14

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [15].

15

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

207

EPSON AcuLaser CX11/CX11F

Revision C

FIP-40

Step

Panel Message

ROS ASSY

HARNESS ASSY MAIN

PWBA MCU

LV/HVPS

Troubleshooting
Step

Check

Yes

No

6
7

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

No

Check of ROS ASSY attachment


Re-attach ROS ASSY. (p.404)
Does the error recur when the power is turned
ON?

Go to Step [2].

End of procedure

Continuity check of HARNESS ASSY MAIN Go to Step [3].


Remove ROS ASSY. (p.404)
Disconnect the P/J407 from PWBA MCU.
Is the continuity normal between all terminals
of J407 J601?

Repair broken or
shorted part.

5 VDC power supply check to ROS and


Go to Step [4].
PWB SOS
The voltage of P407-16 P407-14 on PWBA
MCU is 5 VDC?

Go to Step [6].

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Does the error recur when the power is turned
ON?

Go to Step [5].

End of procedure

Check after replacement of ROS ASSY


Replace ROS ASSY. (p.404)
Does the error recur when the power is turned
ON?

Go to FIP-1 81
Electrical noise.

End of procedure

TROUBLESHOOTING

Yes

Go to Step [7].

Service Req E510

Possible parts that caused the error

Check

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Printer

208

EPSON AcuLaser CX11/CX11F

Revision C

FIP-41
Panel Message

Step

Check

Continuity check of HARNESS ASSY MAIN


Disconnect P/J413 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J413-5 J105-3
J413-6 J105-2
J413-7 J105-1

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of J410-3 J410-4 on PWBA
MCU is 5 VDC?

Go to Step [8].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

Service Req E527

Possible parts that caused the error


MOTOR ASSY MAG

SENSOR ROTARY HOME POSI

HARNESS ASSY MAIN

PWBA MCU

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Check of FRAME ASSY-ROTARY and


MOTOR ASSY MAG attachment
Are FRAME ASSY-ROTARY and MOTOR
ASSY MAG attached correctly?

Go to Step [2].

Re-attach, and go
to step [2].

Rotation check of FRAME ASSY-ROTARY Go to Step [3].


and MOTOR ASSY MAG
Do FRAME ASSY-ROTARY and MOTOR
ASSY MAG rotate smoothly?
Turn by hand to check.

Remove any
items that hinder
rotation.

Check of SENSOR ROTARY HOME POSI Go to Step [4].


attachment
Is SENSOR ROTARY HOME POSI attached
correctly?

Re-attach, and go
to step [4].

Operation check of SENSOR ROTARY


HOME POSI
The voltage of P413-7 P413-6 on PWBA
MCU is 0 VDC when FRAME ASSY
ROTARY enters the sensing area, and is 5
VDC when it leaves the sensing area?

Replace PWBA
MCU. (p.435)

Go to Step [5].

5 VDC power supply check to SENSOR


ROTARY HOME POSI
The voltage of P413-5 P413-6 on PWBA
MCU is 5 VDC?

Go to Step [6].

Go to Step [7].

TROUBLESHOOTING

Printer

Yes
Replace
SENSOR
ROTARY
HOME POSI.
(p.412)

No
Repair broken or
shorted part.

209

EPSON AcuLaser CX11/CX11F

Revision C

FIP-42

Step

Panel Message

PWBA MCU

LV/HVPS

Power supply check to PWBA MCU


Replace PWBA
Are each of the power voltages being supplied MCU. (p.435)
to the following terminals on PWBA MCU
from LV/HVPS?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [8].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

Troubleshooting
Step

Check

Yes

No

Check of dirt and foreign bodies on surface


of SENSOR ASSY ADC
Are there any dirt or foreign bodies on the
SENSOR ASSY ADC surface?

Clean to remove Go to Step [2].


any dirt or
foreign bodies,
and go to step
[2].

Check of SENSOR ASSY ADC attachment


Is SENSOR ASSY ADC attached correctly?

Go to Step [4].

Re-attach, and go
to step [3].

3
4

Does the error recur when the power is


turned ON?

Go to Step [4].

End of procedure

5 VDC and 24 VDC power supply check to


SENSOR ASSY ADC
The voltage of P422-2 P422-4 on PWBA
MCU is 24 VDC?
And the voltage of P422-8 P422-4 is 5
VDC?

Go to Step [5].

Go to Step [7].

Continuity check of HARNESS ASSY ADC Go to Step [6].


Disconnect P/J422 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J422-8 J431-1
J422-4 J431-5
J422-2 J431-7

TROUBLESHOOTING

No

Possible parts that caused the error


HARNESS ASSY ADC

Yes

End of procedure

Service Req E526

SENSOR ASSY ADC

Check

Check after replacement of SENSOR ASSY Go to Step [7].


ADC
Replace SENSOR ASSY ADC. (p.382)
Does the error recur when the power is turned
ON?

Replace
HARNESS
ASSY ADC.

Printer

210

EPSON AcuLaser CX11/CX11F

Revision C

FIP-43

Step

Panel Message

Toner Cartridge K

Toner Cartridge Y

Toner Cartridge M

Toner Cartridge C

HARNESS ASSY ADC

SENSOR HUM & TEMP

HARNESS ASSY MAIN

ROS ASSY

PWBA MCU

LV/HVPS

5 VDC and 24 VDC power supply check to


SENSOR ASSY ADC
The voltage of P422-2 P422-4 on PWBA
MCU is 24 VDC?
And the voltage of P422-8 P422-4 is 5
VDC?

Go to Step [14].

Continuity check of HARNESS ASSY ADC Go to Step [8].


Disconnect P/J422 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J422-8 J431-1
J422-4 J431-5
J422-2 J431-7

Replace
HARNESS
ASSY ADC.

Check after replacement of SENSOR ASSY Go to Step [9].


ADC
Replace SENSOR ASSY ADC. (p.382)
Does the error recur when the power is turned
ON?

End of procedure

Check of 5 VDC power supply to SENSOR


ASSY HUM & TEMP
The voltage of P413-4 P413-2 on PWBA
MCU is 5 VDC?

Go to Step [14].

Troubleshooting
Step

Check

Yes

No

Check of connection between


Photoconductor Unit and CONDUCTOR
attached to frame
Remove Photoconductor Unit.
Is the contact surface of Photoconductor Unit
and CONDUCTOR attached to the frame
deformed or are there foreign objects on the
surface?

Clean, and go to
Step [2].

Check of dirt and foreign bodies on surface


of SENSOR ASSY ADC
Are there any dirt or foreign bodies on the
SENSOR ASSY ADC surface?

Clean, and go to
Step [3].

Go to Step [4].

3
4

Does the error recur when the power is


turned ON?

Go to Step [4].

End of procedure

Check after replacement of Toner Cartridge Go to Step [5].


Replace Toner Cartridge of each color.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Go to Step [2].

10

Printer

No

Possible parts that caused the error


SENSOR ASSY ADC

Yes

End of procedure

Service Req E525

Photoconductor Unit

Check

Check after replacement of Photoconductor Go to Step [6].


Unit
Replace Photoconductor Unit.
Does the error recur when the power is turned
ON?
Go to Step [7].

Go to Step [10].

Continuity check of HARNESS ASSY MAIN Go to Step [11].


Disconnect P/J413 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J413-1 J104-4
J413-2 J104-3
J413-3 J104-2
J413-4 J104-1

Repair broken or
shorted part.

211

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

11

Check after replacement of SENSOR HUM Go to Step [12].


& TEMP
Replace SENSOR HUM & TEMP. (p.431)
Does the error recur when the power is turned
ON?

End of procedure

12

Check after replacement of ROS ASSY


Replace ROS ASSY. (p.404)
Does the error recur when the power is turned
ON?

Go to Step [13].

End of procedure

13

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Does the error recur when the power is turned
ON?

Replace LV/
HVPS. (p.438)

End of procedure

14

Power supply check to PWBA MCU


Replace PWBA
Are each of the power voltages being supplied MCU. (p.435)
to the following terminals on PWBA MCU
from LV/HVPS?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [15].

15

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

212

EPSON AcuLaser CX11/CX11F

Revision C

FIP-44

Step

Panel Message

Toner Cartridge K

Toner Cartridge Y

Toner Cartridge M

Toner Cartridge C

HARNESS ASSY ADC

SENSOR HUM & TEMP

HARNESS ASSY MAIN

ROS ASSY

PWBA MCU

LV/HVPS

5 VDC and 24 VDC power supply check to


SENSOR ASSY ADC
The voltage of P422-2 P422-4 on PWBA
MCU is 24 VDC?
And the voltage of P422-8 P422-4 is 5
VDC?

Go to Step [14].

Continuity check of HARNESS ASSY ADC Go to Step [8].


Disconnect P/J422 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J422-8 J431-1
J422-4 J431-5
J422-2 J431-7

Replace
HARNESS
ASSY ADC.

Check after replacement of SENSOR ASSY Go to Step [9].


ADC
Replace SENSOR ASSY ADC. (p.382)
Does the error recur when the power is turned
ON?

End of procedure

5 VDC power supply check to SENSOR


HUM & TEMP
The voltage of P413-4 P413-2 on PWBA
MCU is 5 VDC?

Go to Step [14].

Troubleshooting
Step

Check

Yes

No

Check of connection between


Photoconductor Unit and CONDUCTOR
attached to frame
Is the contact surface of Photoconductor Unit
and CONDUCTOR attached to the frame
deformed or are there foreign objects on the
surface?

Clean, and go to
Step [2].

Check of dirt and foreign bodies on surface


of SENSOR ASSY ADC
Are there any dirt or foreign bodies on the
SENSOR ASSY ADC surface?

Clean, and go to
Step [3].

Go to Step [4].

3
4

Does the error recur when the power is


turned ON?

Go to Step [4].

End of procedure

Check after replacement of Toner Cartridge Go to Step [5].


Replace Toner Cartridge of each color.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Go to Step [2].

10

Printer

No

Possible parts that caused the error


SENSOR ASSY ADC

Yes

End of procedure

Service Req E524

Photoconductor Unit

Check

Check after replacement of Photoconductor Go to Step [6].


Unit
Replace Photoconductor Unit.
Does the error recur when the power is turned
ON?
Go to Step [7].

Go to Step [10].

Continuity check of HARNESS ASSY MAIN Go to Step [11].


Disconnect P/J413 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J413-1 J104-4
J413-2 J104-3
J413-3 J104-2
J413-4 J104-1

Repair broken or
shorted part.

213

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

11

Check after replacement of SENSOR HUM Go to Step [12].


& TEMP
Replace SENSOR HUM & TEMP. (p.431)
Does the error recur when the power is turned
ON?

End of procedure

12

Check after replacement of ROS ASSY


Replace ROS ASSY. (p.404)
Does the error recur when the power is turned
ON?

Go to Step [13].

End of procedure

13

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Does the error recur when the power is turned
ON?

Replace LV/
HVPS. (p.438)

End of procedure

14

Power supply check to PWBA MCU


Replace PWBA
Are each of the power voltages being supplied MCU. (p.435)
to the following terminals on PWBA MCU
from LV/HVPS?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [15].

15

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

214

EPSON AcuLaser CX11/CX11F

Revision C

FIP-45

Step

Panel Message

SENSOR ASSY ADC

Photoconductor Unit

PWBA MCU

Toner Cartridge K

Toner Cartridge Y

Toner Cartridge M

Toner Cartridge C

ROS ASSY

Step

Check

Yes

No

Check of dirt and foreign bodies on surface


of SENSOR ASSY ADC
Are there any dirt or foreign bodies on the
SENSOR ASSY ADC surface?

Clean to remove Go to Step [2].


any dirt or
foreign bodies,
and go to step
[2].

Check of SENSOR ASSY ADC attachment


Is SENSOR ASSY ADC attached correctly?

Go to Step [4].

Re-attach, and go
to step [3].

3
4

Does the error recur when the power is


turned ON?

Go to Step [4].

End of procedure

Check after replacement of SENSOR ASSY Go to Step [5].


ADC
Replace SENSOR ASSY ADC. (p.382)
Does the error recur when the power is turned
ON?

End of procedure

Check after replacement of Photoconductor Go to Step [6].


Unit
Replace Photoconductor Unit.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Printer

No

End of procedure

Check after replacement of Toner Cartridge Go to Step [8].


Replace Toner Cartridge K/Y/M/C.
Does the error recur when the power is turned
ON?

End of procedure

Check after replacement of ROS ASSY


Replace ROS ASSY. (p.404)
Does the error recur when the power is turned
ON?

Go to Step [9].

End of procedure

Check after replacement of LV/HVPS


Replace LV/HVPS. (p.438)
Does the error recur when the power is turned
ON?

Go to FIP-71
End of procedure
Electrical Noise.
(p.244)

LV/HVPS
Troubleshooting

Yes
Go to Step [7].

Irregular Density

Possible parts that caused the error

Check
Check after replacement of PWBA MCU
Replace PWBA MCU. (p.435)
Does the error recur when the power is turned
ON?

215

EPSON AcuLaser CX11/CX11F

Revision C

FIP-46

Step

Panel Message

SENSOR 2BTR RETRACT

HARNESS ASSY ADC

PWBA MCU

LV/HVPS

Check after replacement of SENSOR 2BTR Go to Step [9].


RETRACT
Replace SENSOR 2BTR RETRACT.
Does the error recur when restarting the
printer?

End of procedure

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Does the error recur when restarting the
printer?

End of procedure

Troubleshooting
Step

Check

Yes

No

Check of 2ND BTR ASSY attachment


Is 2ND BTR ASSY attached correctly?

Go to Step [2].

Re-attach, and go
to step [2].

2
3

Does the error recur when restarting the


printer?

Go to Step [3].

End of procedure

Continuity check of HARNESS ASSY MAIN Go to Step [4].


Disconnect the P/J403 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J403-1 J600-3
J403-2 J600-2
J403-3 J600-1

Repair broken or
shorted part.

24 VDC power supply check to MOT ASSY Go to Step [5].


MICRO (2nd BTR Retract Motor)
The voltage of P403-3 P403-2 on PWBA
MCU is 24 VDC?

Go to Step [10].

Check after replacement of MOT ASSY


MICRO
Replace MOT ASSY MICRO. (p.430)
Does the error recur when restarting the
printer?

Go to Step [6].

End of procedure

5 VDC power supply check to SENSOR


2BTR RETRACT.
The voltage of P418-4 P418-5 on PWBA
MCU is 5 VDC?

Go to Step [7].

Go to Step [10].

TROUBLESHOOTING

Printer

No

Possible parts that caused the error


MOT ASSY MICRO

Yes

Replace
HARNESS
ASSY ADC.

Service Req E521

HARNESS ASSY MAIN

Check

Continuity check of HARNESS ASSY ADC Go to Step [8].


Disconnect the P/J418 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J418-4 J112-3
J418-5 J112-2
J418-6 J112-1

Go to Step [11].

10

Power supply check to PWBA MCU


Replace PWBA
Are each of the power voltages being supplied MCU. (p.435)
to the following terminals on PWBA MCU
from LV/HVPS?
P410-1 P410-2: 3. 3VDC
P410-3 P410-4: 5VDC
P410-5/6 P410-7/8: 24VDC

Go to Step [11].

11

Continuity check of HARNESS ASSY MAIN Replace LV/


Are each of the power voltages being supplied HVPS. (p.438)
to the following terminals on PWBA MCU
from LV/HVPS?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

216

EPSON AcuLaser CX11/CX11F

Revision C

FIP-47

Step

Panel Message

HARNESS ASSY MAIN

MOT ASSY MICRO

SENSOR 2BTR RETRACT

HARNESS ASSY ADC

PWBA MCU

LV/HVPS

Check

Yes

No

Check of DRIVE ASSY BTR attachment


Is the DRIVE ASSY BTR attached correctly?

Go to Step [2].

Re-attach, and go
to step [2].

Check of 2ND BTR ASSY attachment


Is 2ND BTR ASSY attached correctly?

Go to Step [4].

Re-attach, and go
to step [3].

3
4

Does the error recur when a test print is


made?

Go to Step [4].

End of procedure

Continuity check of HARNESS ASSY MAIN Go to Step [5].


Disconnect the P/J403 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J403-1 J600-3
J403-2 J600-2
J403-3 J600-1

Repair broken or
shorted part.

24 VDC power supply check to MOT ASSY Go to Step [6].


MICRO (2nd BTR Retract Motor)
The voltage of P403-3 P403-2 on PWBA
MCU is 24 VDC?

Go to Step [11].

Check after replacement of MOT ASSY


Go to Step [7].
MICRO
Replace MOT ASSY MICRO. (p.430)
Does the error recur when a test print is made?

End of procedure

TROUBLESHOOTING

Printer

Go to Step [8].

No

Continuity check of HARNESS ASSY ADC Go to Step [9].


Disconnect the P/J418 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J418-4 J112-3
J418-5 J112-2
J418-6 J112-1

Replace
HARNESS
ASSY ADC.

Check after replacement of SENSOR 2BTR Go to Step [10].


RETRACT
Replace SENSOR 2BTR RETRACT. (p.385)
Does the error recur when a test print is made?

End of procedure

10

Check after replacement of PWBA MCU


Go to Step [12].
Replace PWBA MCU. (p.435)
Does the error recur when a test print is made?

End of procedure

Troubleshooting
Step

Yes

Service Req E520

Possible parts that caused the error

Check
5 VDC power supply check to SENSOR
2BTR RETRACT
The voltage of P418-4 P418-5 on PWBA
MCU is 5 VDC?

Go to Step [11].

217

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

11

Power supply check to PWBA MCU


Replace PWBA
Are each of the power voltages being supplied MCU. (p.435)
to the following terminals on PWBA MCU
from LV/HVPS?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [12].

12

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

218

EPSON AcuLaser CX11/CX11F

Revision C

FIP-48

Step

Panel Message

FFC-ASSY LV/MCU

HARNESS ASSY AC

PWBA FUSER CONT

LV/HVPS

HARNESS ASSY MAIN

PWBA MCU

Check after replacement of the FUSER


ASSY
Replace FUSER ASSY. (p.418)
Does the error recur when the power is turned
ON?

Go to Step [6].

End of procedure

Continuity check of HARNESS ASSY MCU Go to Step [7].


C/L

FUSER LOCK SWITCH


Troubleshooting
Step

2
3

Check

Yes

No

Check of FUSER ASSY attachment


Go to Step [3].
Is the FUSER ASSY attached correctly to the
printer?
In particular, is the connector connected firmly
to the printer?
Is the connector latched normally?

Re-attach, and go
to step [2].

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Operation Check of the FUSER LOCK


SWITCH
Disconnect P/J128 from the FUSER LOCK
SWITCH
Is there continuity on P128-1 P128-2 when
FUSER LOCK SWITCH is pressed, and does
the continuity stop when FUSER LOCK
SWITCH is released?

Go to Step [4].

Replace FUSER
LOCK SWITCH

TROUBLESHOOTING

No
Repair broken or
shorted part.

Possible parts that caused the error


HARNESS ASSY MCU C/L

Yes
Go to Step [5].

Service Req E537

FUSER ASSY

Check
Operation Check of the HARNESS ASSY
MAIN
Do all of the wiring below have normal
continuity?
J410-10 J1-1
J410-9 J128-1
J1-3 J128-2

W A R N IN G

Allow FUSER ASSY to cool down


before performing work.

Replace
HARNESS
ASSY MCU
C/L.

Remove FUSER ASSY. (p.418)


Is the continuity normal between all terminals
of J614A J417 and J614 J3?

Printer

Continuity check of FFC-ASSY LV/MCU


Disconnect P/J401 from PWBA MCU and P/
J500 from LV/HVPS.
Do all of the wiring below have normal
continuity?
P401-21 J500-2
P401-22 J500-1

Go to Step [8].

Replace FFCASSY LV/MCU.

Continuity check of HARNESS ASSY AC


Disconnect P/J503 from LV/HVPS and P/J2
from PWBA FUSER CONT.
Do all of the wiring below have normal
continuity?
J503-5 J2-5
J503-6 J2-6

Go to Step [9].

Replace
HARNESS
ASSY AC.

219

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

Check after replacement of PWBA FUSER Go to Step [10].


CONT
Replace PWBA FUSER CONT. (p.442)
Does the error occur when the power is turned
ON?

End of procedure

10

Check after replacement of LV/HVPS


Go to Step [11].
Replace LV/HVPS. (p.438)
Does the error occur when the power is turned
ON?

End of procedure

11

Continuity check of HARNESS ASSY MAIN Replace PWBA


Disconnect P/J1 from PWBA FUSER CONT, MCU. (p.435)
and P/J410 from PWBA MCU.
Do all of the wiring below have normal
continuity?
P/J1-1 P/J410-10
P/J1-3 P/J410-9

Replace
HARNESS
ASSY MAIN

TROUBLESHOOTING

Printer

220

EPSON AcuLaser CX11/CX11F

Revision C

FIP-49

FIP-50

Panel Message

Panel Message

Service Req E533

Possible parts that caused the error


SENSOR HUM & TEMP

Service Req E530

Possible parts that caused the error


HARNESS ASSY MAIN

HARNESS ASSY MAIN

PWBA MCU

PWBA MCU

Troubleshooting

Troubleshooting

Step

Check

Temperature check of printer installation site


Has the ambient temperature where the printer
is installed fallen to -7C or below or reached or
risen to 55C or more.

Ask the customer Go to Step [2].


to improve the
installation
environment for
the printer.

Check of SENSOR HUM & TEMP


thermistor resistance value
Disconnect P/J413 from PWBA MCU.
The resistance value of P104-4 P104-3 is
10k 1k (approx. 20C)?

Go to Step [3].

Continuity check of HARNESS ASSY MAIN Replace PWBA


MCU. (p.435)
Disconnect the P/J413 from PWBA MCU.
Is the continuity normal between all terminals
of J413 J104?

TROUBLESHOOTING

Yes

No

Step

Replace
SENSOR HUM
& TEMP.
(p.431)

Check

SENSOR HUM & TEMP

Yes

No

Continuity check of HARNESS ASSY MAIN Go to Step [2].


Disconnect P/J413 from PWBA MCU.
Is the continuity normal between all terminals
of J413 J104?

Repair broken or
shorted part.

Check after replacement of SENSOR HUM Replace PWBA


& TEMP
MCU. (p.435)
Replace SENSOR HUM & TEMP. (p.431)
Does the error recur when the power is turned
ON?

End of procedure

Repair broken or
shorted part.

Printer

221

EPSON AcuLaser CX11/CX11F

Revision C

FIP-51

Step

Panel Message

PWBA TRAY 500

HARNESS-ASSY FEED 1

HARNESS ASSY MAIN

PWBA MCU

LV/HVPS

Continuity check of HARNESS ASSY MAIN Go to Step [8].


Disconnect P/J421 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J421-1 J608-10 (connector on the printer
to connect Feeder)
J421-2 J608-9
J421-3 J608-8
J421-4 J608-7

Repair broken or
shorted part.

24 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-5/6 P410-7/8 on
PWBA MCU is 24 VDC?

Go to Step [9].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

10

5 VDC power supply check to PWBA TRAY Replace PWBA


500
TRAY 500.
(p.455)
The voltage of P435-6 P435-5 on PWBA
TRAY CONT is 5 VDC?

Go to Step [11].

Troubleshooting
Step

Check

Yes

1
2

Continuity check of HARNESS-ASSY FEED Go to Step [3].


MAIN
Disconnect P/J437 from PWBA TRAY CONT.
Do all of the wiring below have normal
continuity?
J437-1 CN1-5
J437-2 CN1-4
J437-4 CN1-2
J437-5 CN1-1

Replace
HARNESSASSY FEED
MAIN.

24 VDC power supply check to DRIVE


ASSY FEED
The voltage of P440-2 P440-1 on PWBA
FEED DRV is 24 VDC?

Go to Step [4].

Go to Step [5].

Check of FEED MOTOR START signal


The voltage of P440-5 P440-1 on PWBA
FEED DRV is xx VDC when FEED MOTOR
START signal is ON?

Replace DRIVE
ASSY FEED.
(p.457)

Go to Step [10].

24 VDC power supply check to PWBA


TRAY 500
The voltage of P435-9/10 P435-7/8 on
PWBA TRAY 500 is 24 VDC?

Replace PWBA
TRAY 500.
(p.455)

Go to Step [6].

TROUBLESHOOTING

Go to Step [2].

No

Check of DRIVE ASSY FEED attachment


Is DRIVE ASSY FEED attached correctly?

Re-attach, and go
to step [2].

Printer

No

Possible parts that caused the error


DRIVE ASSY FEED

Yes

Replace PWBA
TRAY 500.
(p.455)

Service Req E547

HARNESS-ASSY FEED MAIN

Check

Continuity check of HARNESS-ASSY FEED 1 Go to Step [7].


Disconnect P/J435 from PWBA TRAY CONT.
Do all of the wiring below have normal
continuity?
J435-10 P608-1 (connector on Feeder to
be connected to the printer)
J435-9 P608-2
J435-8 P608-3
J435-7 P608-4

222

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

11

Continuity check of HARNESS-ASSY FEED 1 Go to Step [12].


Disconnect P/J435 from PWBA TRAY CONT.
Do all of the wiring below have normal
continuity?
J435-6 P608-5 (connector on Feeder to be
connected to the printer)
J435-5 P608-6

Replace
HARNESSASSY FEED 1.
(p.461)

12

Continuity check of HARNESS ASSY MAIN Go to Step [13].


Disconnect P/J421 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J421-5 J608-6 (connector on the printer to
connect Feeder)
J421-6 J608-5

Repair broken or
shorted part.

13

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [14].

14

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

223

EPSON AcuLaser CX11/CX11F

Revision C

FIP-52

Step

Panel Message

DRIVE ASSY PRO

SENSOR IBT RETRACT

HARNESS ASSY MAIN

PWBA MCU

LV/HVPS

Check

Yes

Check after replacement of PWBA MCU


Go to Step [9].
Replace PWBA MCU. (p.435)
Does the error recur when a test print is made?

End of procedure

Power supply check to PWBA MCU


Replace PWBA
Are each of the power voltages being supplied MCU. (p.435)
to the following terminals on PWBA MCU
from LV/HVPS?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [9].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Repair broken or
shorted part.

No

Check of connection of DRIVE ASSY PRO Go to Step [2].


(IBT Cleaner Retract Motor)
Is connector P/J414 connected firmly to PWBA
MCU?

Re-connect the
connector.

24 VDC power supply check to DRIVE


ASSY PRO (IBT Cleaner Retract Motor)
The voltage of P414-3 P414-2 on PWBA
MCU 2 is 4 VDC?

Go to Step [8].

Check after replacement of DRIVE ASSY


Go to Step [4].
PRO
Replace DRIVE ASSY PRO. (p.424)
Does the error recur when a test print is made?

End of procedure

5 VDC power supply check to SENSOR IBT Go to Step [5].


RETRACT
The voltage of P415-3 P415-4 on PWBA
MCU is 5 VDC?

Go to Step [8].

Continuity check of HARNESS ASSY MAIN Go to Step [6].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-3 J107-3
J415-4 J107-2
J415-5 J107-1

Replace
HARNESS
ASSY MAIN.

TROUBLESHOOTING

Go to Step [3].

Printer

No

Troubleshooting
Step

Yes

End of procedure

Service Req E542

Possible parts that caused the error

Check

Check after replacement of SENSOR IBT


Go to Step [7].
RETRACT
Replace SENSOR IBT RETRACT. (p.386)
Does the error recur when a test print is made?

224

EPSON AcuLaser CX11/CX11F

Revision C

FIP-53

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Troubleshooting
Step

Check

Yes

No

Check of Toner Cartridge Y attachment


Is Toner Cartridge Y attached correctly?

Go to Step [4].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge Y Go to Step [4].


Replace Toner Cartridge Y.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[5].

Operation check of ANTENNA CTRG


Disconnect the P/J415 from PWBA MCU and
reconnect it.
Does the error recur when the power is turned
ON?

Go to Step [6].

TROUBLESHOOTING

No

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

End of procedure

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes

Repair broken or
shorted part.

Replace Toner Y

Toner Cartridge Y

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1
Replace PWBA
MCU. (p.435)

End of procedure

Printer

225

EPSON AcuLaser CX11/CX11F

Revision C

FIP-54

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Troubleshooting
Step

Check

Yes

No

Check of Toner Cartridge M attachment


Is Toner Cartridge M attached correctly?

Go to Step [4].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge M Go to Step [4].


Replace Toner Cartridge M.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[5].

Operation check of ANTENNA CTRG


Disconnect the P/J415 from PWBA MCU and
reconnect it.
Does the error recur when the power is turned
ON?

Go to Step [6].

TROUBLESHOOTING

No

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

End of procedure

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes

Repair broken or
shorted part.

Replace Toner M

Toner Cartridge M

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1
Replace PWBA
MCU. (p.435)

End of procedure

Printer

226

EPSON AcuLaser CX11/CX11F

Revision C

FIP-55

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Troubleshooting
Step

Check

Yes

No

Check of Toner Cartridge C attachment


Is Toner Cartridge C attached correctly?

Go to Step [4].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge C Go to Step [4].


Replace Toner Cartridge C.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[5].

Operation check of ANTENNA CTRG


Disconnect the P/J415 from PWBA MCU and
reconnect it.
Does the error recur when the power is turned
ON?

Go to Step [6].

TROUBLESHOOTING

No

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

End of procedure

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes

Repair broken or
shorted part.

Replace Toner C

Toner Cartridge C

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1
Replace PWBA
MCU. (p.435)

End of procedure

Printer

227

EPSON AcuLaser CX11/CX11F

Revision C

FIP-56

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Troubleshooting
Step

Check

Yes

No

Check of Toner Cartridge K attachment


Is Toner Cartridge K attached correctly?

Go to Step [4].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge K Go to Step [4].


Replace Toner Cartridge K.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[5].

Operation check of ANTENNA CTRG


Disconnect the P/J415 from PWBA MCU and
reconnect it.
Does the error recur when the power is turned
ON?

Go to Step [6].

TROUBLESHOOTING

No

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

End of procedure

Possible parts that caused the error


ANTENNA ASSY-CTRG or ANTENNA
CTRG

Yes

Repair broken or
shorted part.

Replace Toner K

Toner Cartridge K

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1
Replace PWBA
MCU. (p.435)

End of procedure

Printer

228

EPSON AcuLaser CX11/CX11F

Revision C

FIP-57

Step

Panel Message

HARNESS ASSY MAIN

PWBA MCU

Continuity check of HARNESS ASSY TNR


FULL
Disconnect P/J617.
Do all of the wiring below have normal
continuity?
P617-1 J126-3
P617-2 J126-2
P617-3 J126-1

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [9].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Attachment check of Photoconductor Unit


Is Photoconductor Unit attached correctly?

Go to Step [4].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Photoconductor Go to Step [4].


Unit
Replace Photoconductor Unit.
Does the error occur when the power is turned
ON?

End of procedure

Operation check of SENSOR TNER FULL Replace PWBA


(Toner Full Sensor)
MCU. (p.435)
Remove Photoconductor Unit.
The voltage of P413-11 P413-10 on PWBA
MCU is 0 VDC when the sensor sensing area is
blocked, and is 5 VDC when the sensing area is
not blocked?

Go to Step [5].

5 VDC power supply check to SENSOR


Go to Step [6].
TNER FULL
The voltage of P413-12 P413-10 on PWBA
MCU is 5 VDC?

Go to Step [8].

TROUBLESHOOTING

Printer

No

Possible parts that caused the error


SENSOR TNER FULL

Yes

Replace Photocondctr

Photoconductor Unit

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Do all of the wiring below have normal
continuity?
J413-10 J617-3
J413-11 J617-2
J413-12 J617-1

Repair broken or
shorted part.

Replace
Repair broken or
SENSOR TNER shorted part.
FULL. (p.403)

229

EPSON AcuLaser CX11/CX11F

Revision C

FIP-58

Step

Panel Message

PWBA MCU

LV/HVPS

Power supply check to PWBA MCU


Is the specified DC voltage being supplied to
the following terminals on PWBA MCU?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [7].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Troubleshooting
Step

Check

Yes

No

Check of open/close state of COVER


Is COVER FRONT ASSY U closed?

Go to Step [3].

Close the cover.


Go to Step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Shape check of COVER FRONT ASSY U


Is the actuator of COVER FRONT ASSY U
that presses SWITCH-FRONT DOOR
deformed or damaged?

Replace COVER Go to Step [4].


FRONT
ASSY U. (p.321)

Actuator

Operation check of SWITCH-FRONT DOOR Go to Step [5].


Disconnect SWITCH-FRONT DOOR P/J125.
Is there continuity on P125-1 P125-2 when
SWITCH-FRONT DOOR is pressed, and does
the continuity stop when SWITCH-FRONT
DOOR is released?

TROUBLESHOOTING

No

Possible parts that caused the error


SWITCH-FRONT DOOR

Yes

Repair broken or
shorted part.

A Open

COVER FRONT ASSY U

Check

Continuity check of HARNESS ASSY MAIN Go to Step [6].


Do all of the wiring below have normal
continuity?
J415-10 J125-2
J415-11 J125-1
Replace PWBA
MCU. (p.435)

Repair broken or
shorted part.

Replace
SWITCHFRONT DOOR.
(p.328)

Printer

230

EPSON AcuLaser CX11/CX11F

Revision C

FIP-59

Step

Panel Message

HARNESS-ASSY P/H1

HARNESS-ASSY P/H2

PWBA MCU

HARNESS ASSY MAIN

Power supply check to PWBA MCU


Is the specified DC voltage being supplied to
the following terminals on PWBA MCU?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [6].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Shape check of CHUTE ASSY-REAR


Replace CHUTE Go to Step [2].
ASSY-REAR.
Is the actuator of CHUTE ASSY-REAR that
presses SWITCH I/L CAB (P/H Cover Switch) (p.353)
damaged?
Actuator

Operation check of SWITCH-PH DOOR


Disconnect the P/J408 from the PWBA MCU.
Is there continuity on J408-5 J408-6 when
SWITCH-I/L CAB is pressed, and does the
continuity stop when the switch is released?

Continuity check of HARNESS-ASSY P/H1 Go to Step [4].


Disconnect the P/J408 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J408-5 J603-8
J408-6 J603-7

TROUBLESHOOTING

Go to Step [5].

Go to Step [3].

No

Possible parts that caused the error


SWITCH-PH DOOR

Yes

Replace
HARNESSASSY P/H2.

E Open

CHUTE ASSY-REAR

Check

Continuity check of HARNESS-ASSY P/H2 Replace


SWITCH-PH
Disconnect P/J603.
DOOR. (p.367)
Do all of the wiring below have normal
continuity?
P603-5 J100-2
P603-6 J100-1
Replace PWBA
MCU. (p.435)

Repair broken or
shorted part.

Replace
HARNESSASSY P/H1.

Printer

231

EPSON AcuLaser CX11/CX11F

Revision C

FIP-60

Step

Panel Message

HARNESS ASSY ADC

HARNESS ASSY 2BTR SW

PWBA MCU

LV/HVPS

Power supply check to PWBA MCU


Is the specified DC voltage being supplied to
the following terminals on PWBA MCU?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [6].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Troubleshooting
Step

Check
Shape check of CHUTE ASSY-FSR
Is the actuator of CHUTE ASSY-FSR that
presses SWITCH 2BTR COVER damaged?

Yes

No

Replace CHUTE Go to Step [2].


ASSY-FSR.
(p.369)

Actuator

Operation check of SWITCH 2BTR COVER Go to Step [5].


Disconnect the P/J418 from PWBA MCU.
Is there continuity on J418-7 J418-8 when
SWITCH 2BTR COVER is pressed, and does
the continuity stop when the switch is released?

Go to Step [3].

Continuity check of HARNESS ASSY ADC Go to Step [4].


Disconnect the P/J418 from the PWBA MCU.
Do all of the wiring below have normal
continuity?
J418-7 J621-2
J418-8 J621-1

Replace
HARNESS
ASSY ADC.

TROUBLESHOOTING

Printer

No

Possible parts that caused the error


SWITCH 2BTR COVER

Yes

Replace
HARNESS
ASSY 2BTR
SW.

F Open

CHUTE ASSY-FSR

Check

Continuity check of HARNESS ASSY 2BTR Replace


SW
SWITCH 2BTR
Disconnect the P/J418 from the PWBA MCU. COVER. (p.381)
Do all of the wiring below have normal
continuity?
P621-1 J113-2
P621-2 J113-1
Replace PWBA
MCU. (p.435)

Repair broken or
shorted part.

232

EPSON AcuLaser CX11/CX11F

Revision C

FIP-61

Step

Panel Message

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

Possible parts that caused the error


SWITCH-FUSER DOOR

PWBA MCU

LV/HVPS

Troubleshooting
Step

Check

Yes

No

Check of open/close state of COVER


Is COVER FUSER closed?

Go to Step [3].

Close the cover.


Go to Step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Shape check of COVER FUSER


Replace COVER Go to Step [4].
Is the actuator of COVER FUSER that presses FUSER. (p.314)
SWITCH-FUSER DOOR deformed or
damaged?

Yes

C Open

COVER FUSER

Check
Power supply check to PWBA MCU
Is the specified DC voltage being supplied to
the following terminals on PWBA MCU?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Replace PWBA
MCU. (p.435)

No
Go to Step [7].

Repair broken or
shorted part.

Actuator

Operation check of SWITCH-FUSER DOOR Go to Step [5].


Disconnect SWITCH-FUSER DOOR P/J114.
Is there continuity on P114-1 P114-2 when
SWITCH-FUSER DOOR is pressed, and does
the continuity stop when the switch is released?

Replace
SWITCHFUSER DOOR.
(p.326)

Continuity check of HARNESS ASSY MAIN Go to Step [6].


Do all of the wiring below have normal
continuity?
J403-11 J114-2
J403-12 J114-1

Repair broken or
shorted part.

TROUBLESHOOTING

Printer

233

EPSON AcuLaser CX11/CX11F

Revision C

FIP-62

Step

Panel Message

HARNESS-ASSY FEED MAIN

HARNESS-ASSY FEED 1

HARNESS ASSY MAIN

PWBA MCU

Continuity check of HARNESS ASSY MAIN Go to Step [6].


Disconnect P/J421 from PWBA MCU.
Is the continuity normal between all terminals
of J421 J608 (connector on the printer to
connect Feeder)?

Repair broken or
shorted part.

Power supply check to PWBA MCU


Is the specified DC voltage being supplied to
the following terminals on PWBA MCU?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [7].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

LV/HVPS
Troubleshooting
Step

Check
Shape check of CHUTE FDR ASSY 500
Is the actuator of CHUTE FDR ASSY 500 that
presses SWITCH FEEDER DOOR damaged?

Yes

No

Replace CHUTE Go to Step [2].


FDR ASSY 500.
(p.453)

Actuator

Operation check of SWITCH FEEDER DOOR Go to Step [4].


Disconnect P/J437 from PWBA TRAY 500.
Is there continuity on J437-8 J437-9 when
SWITCH FEEDER DOOR is pressed, and does
the continuity stop when the switch is released?

Go to Step [3].

Continuity check of HARNESS-ASSY FEED


MAIN
Disconnect P/J437 from PWBA TRAY 500.
Do all of the wiring below have normal
continuity?
J437-8 J121-2
J437-9 J121-1

Replace
HARNESSASSY FEED
MAIN.

TROUBLESHOOTING

Replace
SWITCH
FEEDER DOOR.
(p.463)

Printer

No

Possible parts that caused the error


SWITCH FEEDER DOOR

Yes

Replace
HARNESSASSY FEED 1.
(p.461)

G Open

CHUTE FDR ASSY 500

Check

Continuity check of HARNESS-ASSY FEED 1 Go to Step [5].


Disconnect P/J435 from PWBA TRAY CONT.
Is the continuity normal between all terminals
of J435 P608 (connector on Feeder to be
connected to the printer)?

Replace PWBA
MCU. (p.435)

Repair broken or
shorted part.

234

EPSON AcuLaser CX11/CX11F

Revision C

FIP-63

Step

Panel Message

B Open

Possible parts that caused the error

Check

Yes

No

Shape check of COVER FRONT ASSY U


Replace COVER Go to Step [5].
FRONT
Is the actuator of COVER FRONT ASSY U
that presses SWITCH-INLK FRONT deformed ASSY U. (p.321)
or damaged?
Actuator

COVER TOP

COVER FRONT ASSY U

COVER FUSER

SWITCH ASSY TOP

SWITCH-INLK FRONT

SWITCH-INLK FUSER

PWBA MCU

LV/HVPS

Troubleshooting
Step

5
Check

Yes

No

Check of open/close state of COVER


Are all the COVER TOP, COVER FRONT
ASSY U, and COVER FUSER closed?

Go to Step [3].

Close the cover.


Go to Step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Shape check of COVER TOP


Is the actuator of COVER TOP that presses
SWITCH ASSY TOP deformed or damaged?

Replace COVER Go to Step [4].


ASSY TOP.
(p.311)

Go to Step [6].

Actuator

Actuator

TROUBLESHOOTING

Shape check of COVER FUSER


Replace COVER
Is the actuator of COVER FUSER that presses FUSER. (p.314)
SWITCH-INLK FUSER deformed or
damaged?

Printer

Operation check of SWITCH ASSY TOP


Go to Step [7].
Disconnect P/J116 from SWITCH ASSY TOP.
Is there continuity on P116-1 P116-3 when
SWITCH ASSY TOP is pressed, and does the
continuity stop when the switch is released?

Replace
SWITCH ASSY
TOP. (p.317)

Operation check of SWITCH-INLK FRONT Go to Step [8].


Disconnect P/J115 from SWITCH-INLK
FRONT.
Is there continuity on P115-1 P115-3 when
SWITCH-INLK FRONT is pressed, and does
the continuity stop when the switch is released?

Replace
SWITCH-INLK
FRONT. (p.328)

235

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

Operation check of SWITCH-INLK FUSER Go to Step [9].


Disconnect P/J117 from SWITCH-INLK
FUSER.
Is there continuity on P117-1 P117-3 when
SWITCH-INLK FUSER is pressed, and does
the continuity stop when the switch is released?

Replace
SWITCH-INLK
FUSER. (p.331)

Power supply check to PWBA MCU


Is the specified DC voltage being supplied to
the following terminals on PWBA MCU?
P410-1 P410-2: 3. 3 VDC
P410-3 P410-4: 5 VDC
P410-5/6 P410-7/8: 24 VDC

Go to Step [10].

10

Replace PWBA
MCU. (p.435)

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-1 J502-1
J410-2 J502-2
J410-3 J502-3
J410-4 J502-4
J410-5 J502-5
J410-6 J502-6
J410-7 J502-7
J410-8 J502-8

TROUBLESHOOTING

Repair broken or
shorted part.

Printer

236

EPSON AcuLaser CX11/CX11F

Revision C

FIP-64

Step

Panel Message

HARNESS ASSY MAIN

ANTENNA CTRG

PWBA MCU
Troubleshooting
Step

Check

Yes

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

End of procedure

Replace PWBA
MCU. (p.435)

No

Check of Toner Cartridge Y attachment


Is Toner Cartridge Y attached correctly?

Go to Step [4].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge Y Go to Step [4].


Replace Toner Cartridge Y.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[5].

Operation check of ANTENNA CTRG


Disconnect the P/J415 from the PWBA MCU.
Does the error recur when the power is turned
ON?

Go to Step [6].

TROUBLESHOOTING

No

Possible parts that caused the error


ANTENNA ASSY-CTRG

Yes

Repair broken or
shorted part.

Y Toner Low

Toner Cartridge Y

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

End of procedure

Printer

237

EPSON AcuLaser CX11/CX11F

Revision C

FIP-65

Step

Panel Message

HARNESS ASSY MAIN

ANTENNA CTRG

PWBA MCU
Troubleshooting
Step

Check

Yes

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

End of procedure

Replace PWBA
MCU. (p.435)

No

Check of Toner Cartridge M attachment


Is Toner Cartridge M attached correctly?

Go to Step [4].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge M Go to Step [4].


Replace Toner Cartridge M.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[5].

Operation check of ANTENNA CTRG


Disconnect the P/J415 from PWBA MCU and
reconnect it.
Does the error recur when the power is turned
ON?

Go to Step [6].

TROUBLESHOOTING

No

Possible parts that caused the error


ANTENNA ASSY-CTRG

Yes

Repair broken or
shorted part.

M Toner Low

Toner Cartridge M

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

End of procedure

Printer

238

EPSON AcuLaser CX11/CX11F

Revision C

FIP-66

Step

Panel Message

HARNESS ASSY MAIN

ANTENNA CTRG

PWBA MCU
Troubleshooting
Step

Check

Yes

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

End of procedure

Replace PWBA
MCU. (p.435)

No

Check of Toner Cartridge C attachment


Is Toner Cartridge C attached correctly?

Go to Step [4].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge C Go to Step [4].


Replace Toner Cartridge C.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[5].

Operation check of ANTENNA CTRG


Disconnect the P/J415 from PWBA MCU.
Does the error recur when the power is turned
ON?

Go to Step [6].

TROUBLESHOOTING

No

Possible parts that caused the error


ANTENNA ASSY-CTRG

Yes

Repair broken or
shorted part.

C Toner Low

Toner Cartridge C

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

End of procedure

Printer

239

EPSON AcuLaser CX11/CX11F

Revision C

FIP-67

Step

Panel Message

HARNESS ASSY MAIN

ANTENNA CTRG

PWBA MCU
Troubleshooting
Step

Check

Yes

Check after replacement of ANTENNA


ASSY-CTRG or ANTENNA CTRG
Replace ANTENNA ASSY-CTRG or
ANTENNA CTRG. (p.408) or (p.410)
Does the error recur when the power is turned
ON?

End of procedure

Replace PWBA
MCU. (p.435)

No

Check of Toner Cartridge K attachment


Is Toner Cartridge K attached correctly?

Go to Step [4].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Toner Cartridge K Go to Step [4].


Replace Toner Cartridge K.
Does the error recur when the power is turned
ON?

End of procedure

Check of ANTENNA CTRG


Is ANTENNA CTRG dirty and damaged?

Clean
Go to Step [5].
ANTENNA
CTRG, and then
proceed to step
[5].

Operation check of ANTENNA CTRG


Disconnect the P/J415 from PWBA MCU and
reconnect it.
Does the error recur when the power is turned
ON?

Go to Step [6].

TROUBLESHOOTING

No

Possible parts that caused the error


ANTENNA ASSY-CTRG

Yes

Repair broken or
shorted part.

K Toner Low

Toner Cartridge K

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Disconnect P/J415 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J415-1 J106-2
J415-2 J106-1

End of procedure

Printer

240

EPSON AcuLaser CX11/CX11F

Revision C

FIP-68

Step

Panel Message

HARNESS ASSY MAIN

HARNESS-ASSY TNER FULL

PWBA MCU

LV/HVPS

Continuity check of HARNESS ASSY TNR


FULL
Disconnect P/J617.
Do all of the wiring below have normal
continuity?
P617-1 J126-3
P617-2 J126-2
P617-3 J126-1

5 VDC power supply check to PWBA MCU Replace PWBA


MCU. (p.435)
The voltage of P410-3 P410-4 on PWBA
MCU is 5 VDC?

Go to Step [9].

Continuity check of HARNESS ASSY MAIN Replace LV/


Disconnect P/J410 from PWBA MCU and P/ HVPS. (p.438)
J502 from LV/HVPS.
Do all of the wiring below have normal
continuity?
J410-3 J502-3
J410-4 J502-4

Repair broken or
shorted part.

Troubleshooting
Step

Check

Yes

No

Attachment check of Photoconductor Unit


Is Photoconductor Unit attached correctly?

Go to Step [3].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Photoconductor Go to Step [4].


Unit
Replace Photoconductor Unit.
Does the error occur when the power is turned
ON?

End of procedure

Operation check of SONSOR TNER FULL Replace PWBA


(Toner Full Sensor)
MCU. (p.435)
Remove Photoconductor Unit.
The voltage of P413-11 P413-10 on PWBA
MCU is 0 VDC when the sensor sensing area is
blocked, and is 5 VDC when the sensing area is
not blocked?

Go to Step [5].

5 VDC power supply check to SENSOR


Go to Step [6].
TNER FULL
The voltage of P413-12 P413-10 on PWBA
MCU is 5 VDC?

Go to Step [8].

TROUBLESHOOTING

Printer

No

Possible parts that caused the error


SENSOR TNER FULL

Yes

Worn Photoconductor

Photoconductor Unit

Check

Continuity check of HARNESS ASSY MAIN Go to Step [7].


Do all of the wiring below have normal
continuity.
J413-10 J617-3
J413-11 J617-2
J413-12 J617-1

Repair broken or
shorted part.

Replace
Repair broken or
SENSOR TNER shorted part.
FULL. (p.403)

241

EPSON AcuLaser CX11/CX11F

Revision C

FIP-69

Step

Panel Message

Check after replacement of GUIDE CRU


Replace PWBA
ASSY D or ANTENNA ASSY
MCU. (p.435)
Replace GUIDE CRU ASSY D or ANTENNA
ASSY. (p.391) or (p.394)
Does the error recur when the power is turned
ON?

Possible parts that caused the error


GUIDE CRU ASSY D or ANTENNA ASSY

HARNESS-ASSY XERO

PWBA MCU

LV/HVPS
Troubleshooting
Step

Check

Yes

No

Attachment check of Photoconductor Unit


Is Photoconductor Unit attached correctly?

Go to Step [3].

Re-attach, and go
to step [2].

2
3

Does the error recur when the power is


turned ON?

Go to Step [3].

End of procedure

Check after replacement of Photoconductor Go to Step [4].


Unit
Replace Photoconductor Unit.
Does the error occur when the power is turned
ON?

End of procedure

Operation check of ANTENNA CTRG


Disconnect the P/J416 from the PWBA MCU.
Does the error recur when the power is turned
ON?

End of procedure

TROUBLESHOOTING

Go to Step [6].

Printer

Yes

Worn Photoconductor

Photoconductor Unit

Check
Continuity check of HARNESS-ASSY
XERO
Disconnect the J416 from PWBA MCU.
Do all of the wiring below have normal
continuity?
J416-4 J109-2
J416-5 J109-1

Go to Step [6].

No
Replace
HARNESSASSY XERO.

End of procedure

242

EPSON AcuLaser CX11/CX11F

Revision C

FIP-70
Panel Message
Service Req E998
Possible parts that caused the error
FFC-ASSY ESS
BOARD ASSY., MAIN

PWBA MCU

Troubleshooting
Step

Check

Check if the firmware version of the PWBA


MCU
Check the firmware version of the PWBA
MCU.
Is the version latest ?

Go to Step [2].

Update the
firmware.

Check if the firmware version of the printer


controller
Check the firmware version of the printer
controller
Is the version latest ?

Go to Step [3].

Update the
firmware.

Continuity check of FFC-ASSY ESS


1. Disconnect the P/J400 on the PWBA
MCU.
2. Disconnect the CN601 on the BOARD
ASSY., MAIN
3. Check each wiring for continuity.
Do all of the wiring have continuity ?

Go to Step [4].

Replace the
FFC-ASSY
ESS.

Replacement of the BOARD ASSY., MAIN


Replace the BOARD ASSY., MAIN.
Does the error occur ?

Replace PWBA
MCU. (p.435)

End of
procedure

TROUBLESHOOTING

Yes

No

Printer

243

EPSON AcuLaser CX11/CX11F

FIP-71

Revision C

ELECTRICAL NOISE

Step

Possible parts that caused the error


Photoconductor Unit

HOUSING ASSY-GUIDE AD

FUSER ASSY

PWBA MCU

Step

Yes

Check after replacement of FUSER ASSY

End of procedure

No

Check of external noise


Go to Step [2].
Are there any other electrical apparatus (e. g.
generators, wireless transmitters, or equipment
that use motors) within 3 m of the printer?
Either turn the other electrical apparatus OFF,
or reposition the printer at least 6 m away from
other electrical apparatus.
Does the electrical noise problem still
continue?

End of procedure

Check of AC ground
Is the AC power outlet wired and grounded
correctly?

Go to Step [3].

Ask the customer


to repair the AC
power outlet.

Check after replacement of Photoconductor Go to Step [4].


Unit
Replace DRU ASSY.
Does the electrical noise problem still continue
after replacement?

End of procedure

Check of contact between Photoconductor


Unit and HOUSING ASSY-GUIDE AD
Remove Photoconductor Unit.
Is the contact surface of Photoconductor Unit
and CONDUCTOR attached to HOUSING
ASSY-GUIDE AD deformed or are there
foreign objects on the surface?

Replace
HOUSING
ASSY-GUIDE
AD.

TROUBLESHOOTING

Go to Step [5].

No

W A R N IN G

Check

Yes

Tighten the
screws.

LV/HVPS
Troubleshooting

Check

Check of grounding of boards


Go to Step [6].
Are all screws fastening PWBA MCU and LV/
HVPS to the frame tightened firmly?
Also, are all screws fastening the PWBA
TRAY 500 of Feeder to the frame tightened
firmly?
Go to Step [7].

Allow FUSER ASSY to cool down


before performing work.

Replace FUSER. (p.418)


Does the electrical noise problem still continue
after replacement?

Printer

Check after replacement of PWBA MCU


Replace all
related parts.
Replace PWBA MCU. (p.438)
Does the electrical noise problem still continue
after replacement?

End of procedure

244

EPSON AcuLaser CX11/CX11F

Revision C
Possible parts that caused the error

3.4.4.3.2 Controller related error


C H E C K
P O IN T

Since a controller-related service call error may occur due to the


print data structure sent by the host/application, make operation
check while simultaneously changing the operating environment,
print data, etc.

Troubleshooting
Step

1
FIP-C1
Panel Message
Service Req C0017

Service Req C0097

Service Req C0081

Service Req C0098

Service Req C0082

Service Req C0128-0254

Service Req C0083

Service Req C0255

Service Req C0084

Service Req C0256

Service Req C0085

Service Req C0257

Service Req C0086

Service Req C0258

Service Req C0087

Service Req C0800

Service Req C0088

Service Req C0998

Service Req C0089

Service Req C1400

Service Req C0090

Service Req C1500

Service Req C0091

Service Req C1550

Service Req C0092

Service Req C1600

Service Req C0093

Service Req C1610

Service Req C0094

Service Req C1800

Service Req C0095

Service Req C1999

PWBA ESS

Check
External noise
1. Check the surrounding of the printer for
electrical equipment.
2. Disconnect all cables connected to the
printer, except the AC cable, and make
operation check.
Does the error occur?

Yes
Replace the
PWBA ESS.
(p.440)

No
End of procedure

Service Req C0096

TROUBLESHOOTING

Printer

245

EPSON AcuLaser CX11/CX11F

Revision C

FIP-C2

FIP-C3

Panel Message

Panel Message

Service Req C0999

Service Req C1121

Service Req C1002

Service Req C1122

Service Req C1010

Service Req C1123

Service Req C1020


Possible parts that caused the error

Service Req C1120

PWBA ESS

Possible parts that caused the error


PWBA ESS

Standard ROM-DIMM

Step

Check

Yes

End of procedure

Replace the Standard ROM-DIMM


1. Replace the Standard ROM-DIMM.
Does the error occur?

To Step [3]

End of procedure

External noise
1. Check the surrounding of the printer for
electrical equipment.
2. Disconnect all cables connected to the
printer, except the AC cable, and make
operation check.
Does the error occur?

Replace the
PWBA ESS.
(p.440)

End of procedure

TROUBLESHOOTING

Printer

Check

Yes

No

Check of RAM-DIMM
To Step [2]
1. Check whether the installed RAM-DIMM is
the specified one and is securely connected.
(Remove it once and reinstall it again.)
Does the error occur?

End of procedure

Replace the RAM-DIMM


1. Replace the Standard RAM-DIMM.
Does the error occur?

To Step [3]

End of procedure

External noise
1. Check the surrounding of the printer for
electrical equipment.
2. Disconnect all cables connected to the
printer, except the AC cable, and make
operation check.
Does the error occur?

Replace the
PWBA ESS.
(p.440)

End of procedure

No

Check of Standard ROM-DIMM


To Step [2]
1. Check whether the installed ROM-DIMM is
the specified one and is securely connected.
(Remove it once and reinstall it again.)
Does the error occur?

RAM-DIMM

Troubleshooting

Troubleshooting
Step

Service Req C1021

246

EPSON AcuLaser CX11/CX11F

Revision C

FIP-C4

FIP-C5

Panel Message

Panel Message

Service Req C1200

Service Req C1210

Possible parts that caused the error

Possible parts that caused the error

Service Req C2000

PWBA ESS

PWBA ESS

Troubleshooting

Troubleshooting
Step
Step

1
2

Check

Yes

No

Check of EEPROM
To Step [2]
Initialize the EEPROM. Refer to Initialization
of EEPROM (p.69)
Does the error occur?

End of procedure

External noise
1. Check the surrounding of the printer for
electrical equipment.
2. Disconnect all cables connected to the
printer, except the AC cable, and make
operation check.
Does the error occur?

End of procedure

TROUBLESHOOTING

Replace the

PWBA ESS.
(p.440)

Printer

Check

Yes

No

Check of host PC
Restart the host PC.
Does the error occur?

To Step [2]

End of procedure

Check of Printer Driver


Reinstall the Printer Driver.
Does the error occur?

To Step [3]

End of procedure

External noise
1. Check the surrounding of the printer for
electrical equipment.
2. Disconnect all cables connected to the
printer, except the AC cable, and make
operation check.
Does the error occur?

Replace the

End of procedure

PWBA ESS.
(p.440)

247

EPSON AcuLaser CX11/CX11F

Revision C

FIP-C6

FIP-C8

Panel Message

Panel Message

Service Req C1700

Service Req C11702

Possible parts that caused the error

Possible parts that caused the error

Service Req C2011

Network Board

ADF unit

Troubleshooting

Troubleshooting
Step

Check
Check if the network board is installed
correctively
1. Remove the network board from the
controller board.
2. Reinstall the network board correctively.
Dose the error occur?

Yes
Replace the
network board.

No
End of procedure

Step

Check

Yes

No

Continuity check between the ADF unit and


scanner unit
Connect the ADF connector to the scanner unit
correctively.

---

---

Yes

No

FIP-C9
Panel Message

FIP-C7

Possible parts that caused the error

Panel Message

Service Req C2010

Fax module

Step

Troubleshooting
Step

1
Check

Check if the fax module is installed


correctively
1. Remove the fax board from the controller
board.
2. Reinstall the fax board correctively.
Dose the error occur?

TROUBLESHOOTING

PWBA ESS

Troubleshooting

Possible parts that caused the error

Service Req C2012

Yes
Replace the fax
module.

No

Check
Restart the printer
Turn the printer off and back on the power.
Dose the error occur?

Replace the
PWBA ESS.

---

End of procedure

Printer

248

EPSON AcuLaser CX11/CX11F

Revision C

3.4.5 Printing Quality-related Trouble


Perform troubleshooting for print quality troubles following the flow chart below.
START

Make a sample test print

Is there an applicable FIP?

No

Yes
Replace Photoconductor Unit and
FUSER ASSY in that order

Perform the appropriate troubleshooting

No

No
Trouble restored?

Yes
END

Trouble restored?

Yes
END

Leg_Sec001_001FA

Figure 3-4. Printing-quality troubleshooting Entry Chart


The printing-quality troubleshooting described here is based on a condition that the
printer controller has no problems.
However, making a test print with only the engine side, allows you to find out roughly
which side (controller side or engine side) is causing the trouble, except for cases that
cannot be checked by the test print.

Test print with the engine alone is normal Printer controller trouble

Test print on engine alone is abnormal Printer engine trouble

If the probable cause is printer controller trouble, replace with a normal printer
controller and interface cable, and check.
If the trouble recurs after replacing with the normal parts, check on the host side, and
use the printer quality FIPs to perform efficient troubleshooting.

TROUBLESHOOTING

Printer

249

EPSON AcuLaser CX11/CX11F

Revision C

3.4.5.1 Engine Test Print


To check the IOT operation, it is possible to print PWBA MCU built-in sample
continuously without being routed through the controller. If the problem does not occur
on the PWBA MCU built-in sample, the cause of the problem may be controller.
PRINTING METHOD
PWBA MCU
C A U T IO N

The test print cannot be made if an engine-related error has


occurred.

1. Remove the COVER ASSY LH. (p.324)


W A R N IN G

Never touch the energized or driving part when performing the


following procedure.

2. Set paper into MSI and turn the power on.


3. In Ready mode, short-circuit the pad for test print on the PWBA MCU with
a small screwdriver or a similar tool. The pad is located at upper right of
the interface connector .

W A R N IN G

When short-circuiting the pad, be careful not to contact the other


elements by hand or tool.
Leg_002_003RB

Figure 3-5. The Pad for Test Print

C A U T IO N

1 sheet of test print is printed out by 1 time of short-circuiting.


As for Ready mode, refer to 2.2.7 Operating Modes (p.122)

TROUBLESHOOTING

Printer

250

EPSON AcuLaser CX11/CX11F

Revision C

TEST PRINT PATTERN

400 dot line


(400dpi)

1 dot line
127 dot

508 dot
(400dpi)
Figure 3-6. Test Print Pattern

TROUBLESHOOTING

Printer

251

EPSON AcuLaser CX11/CX11F

Revision C

3.4.5.2 Print Quality-related FIP Table

Table 3-12. Print Quality-related FIP Table

To reliably judge and understand the details of trouble, and perform the correct remedy
efficiently when printing quality-related trouble occurs, make a test print, and use the
FIP tables corresponding to the phenomena.
When trouble cannot be restored by the printing quality-related FIP, check again using
the FIP, and then replace all parts indicated in the ESS and possible parts that caused
the error one by one to check the parts and perform troubleshooting.
The printing quality-related FIPs describe typical troubles as below.

TROUBLESHOOTING

Symptom

See FIP

Printing is Faint (Weak Tones)

FIP-P1

Blank Print

FIP-P2

Solid Black Print

FIP-P3

Vertical White Bands or Lines

FIP-P4

Horizontal White Bands or Lines

FIP-P5

Vertical Black Lines

FIP-P6

Horizontal Black Lines

FIP-P7

Image is Partially Not Printed

FIP-P8

Toner Smudges

FIP-P9

Residual Image

FIP-P10

Dark or Dirty Background

FIP-P11

Skew Print

FIP-P12

Print Paper Damage

FIP-P13

Image Not Fixed

FIP-P14

Color Shift

FIP-P15

Uneven Density/Thin-Spot

FIP-P16

Entirely Faint

FIP-P17

Entirely Fogged in Black

FIP-P18

Entirely Thin

FIP-P19

Uneven Density in Horizontal Direction

FIP-P20

Vertical White Lines (Location of the lines are same between Y, M, C and K)

FIP-P21

Vertical White Lines (Locations of the lines are different between Y, M, C and K)

FIP-P22

Horizontal Lines

FIP-P23

Stain

FIP-P24

Colored Dots at 150mm Pitch

FIP-P25

Vertical Two Lustered Streaks on the Center of OHP

FIP-P26

5mm-width Horizontal Bands at 84.5mm Intaervals

FIP-P27

Printer

252

EPSON AcuLaser CX11/CX11F

Revision C

3.4.5.3 Uniformly Spaced Print Troubles (bands, smudges, etc.)


When horizontal stripes and spots appear at fixed intervals, it is highly possible that a
specific roll has caused the trouble. If this happens, you might be able to easily solve
the problem by measuring the interval between the stripes or spots on a test print, and
checking the relationship between the pitches shown in the table below (note that the
pitch does not necessarily match the perimeter of the roller).
Part (Roller) Name
FUSER

FUSER ASSY

XERO CRU Photoconductor Unit

TRANSFER
DEVE

PR MOTER

Outside Diameter Pitch (mm)


15.6

49.1

PINCH ROLL

8.0

25.1

H/R

26.2

84.5

EXIT ROLL

BELT

30.1

94.5

DRUM

47.0

147.7

BCR

12.0

37.7

1st BTR

10.0

31.4

BUR

15.7

49.3

IDLE ROLL

11.8

36.9

CNL BRUCH

19.0

24.1

2ND BTR ASSY

2nd BTR

16.3

51.1

HOUSING ASSYDEVE

MAG ROLL

16.0

24.9

AUGGER SUPPLY

17.0

38.1

AUGGER ADMIX

17.0

38.1

7.5

MOT ASSY P/R

TROUBLESHOOTING

Printer

253

EPSON AcuLaser CX11/CX11F

Revision C

3.4.5.4 Printing quality-related FIP

Step

FIP-P1 Printing is Faint (Weak Tones)

Photoconductor Unit
ROS ASSY
Toner Cartridge Y
Toner Cartridge M
Toner Cartridge C
Toner Cartridge K
2ND BTR ASSY
HOUSING ASSY-GUIDE AD
MOT ASSY MAG
PWBA ESS
PWBA MCU
LV/HVPS
FUSER ASSY
500 FEEDER ASSY OPTION

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

Check of 2ND BTR ASSY


Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY normal without any dirt,
damage or wear?

Go to Step [6].

Replace 2ND
BTR ASSY.
(p.377)

Check of contact between Photoconductor


Unit and frame
Are the contacts of Photoconductor Unit and
HOUSING ASSY-GUIDE AD dirty or
deformed?

Clean or replace
relevant parts.

Go to Step [7].

Check after replacement of Photoconductor End of procedure Go to Step [8].


Unit
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

Check after replacement of Toner Cartridge End of procedure Go to Step [9].


Replace Toner Cartridge Y/M/C/K.
Make a test print of the problem image.
Is the image printed normally?

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [10].

10

Check after replacement of ROS ASSY


Replace ROS ASSY. (p.404)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [11].

11

Check after replacement of the MOT ASSY End of procedure Go to Step [12].
MAG
Replace MOT ASSY MAG. (p.426)
Make a test print of the problem image.
Is the image printed normally?

No

Check of Paper
Load new, dry recommended paper, and
execute a test print.
Is the image printed normally?

Check of laser beam path


Remove
Are there any obstructions between ROS ASSY obstacles.
and Photoconductor Unit?

Go to Step [3].

Check of ROS window


Is ROS window dirty?

Go to Step [4].

TROUBLESHOOTING

End of procedure Go to Step [2].

Clean the ROS


window with
CLEANER
ASSY.

Printer

No

ESS and possible parts that caused the error

Yes

End of procedure Go to Step [5].

Problems
Overall density of image is too weak.

Check
Check of toner cartridge attachment
Re-attach the toner cartridge, and make a test
print of the problem image.
Is the image printed normally?

254

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

12

Check of image primary transfer process


Go to Step [13].
Is the toner image on the drum transferred
normally to IBT BELT?
Execute a test print, turn the power OFF when
you think that the primary transfer process is in
progress during printing, and check the toner
image on IBT BELT.

13

Check of image secondary transfer process


Is the toner image on IBT BELT transferred
normally to the paper?
Execute a test print, turn the power OFF when
you think that the image transfer process is in
progress during printing, and check the paper.

TROUBLESHOOTING

No
Replace LV/
HVPS. (p.438)

Replace ESS and Replace LV/


possible parts that HVPS. (p.438)
caused the error.

Printer

255

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P2 Blank Print

Step

Problems

Photoconductor Unit
ROS ASSY
Toner Cartridge Y
Toner Cartridge M
Toner Cartridge C
Toner Cartridge K
2ND BTR ASSY
HOUSING ASSY-GUIDE AD
MOTOR ASSY MAG
PWBA ESS
PWBA MCU
LV/HVPS
FUSER ASSY
500 FEEDER ASSY OPTION

Check

Yes

No

Check of laser beam path


Remove
Are there any obstructions between ROS ASSY obstacles.
and Photoconductor Unit?

Go to Step [2].

Is ROS window completely covered by


obstacles, or is it dirty?

Remove
obstacles, and
clean ROS
window with
CLEANER
ASSY.

Go to Step [3].

Go to Step [4].

Connect the
connector.

Check connection of ROS ASSY connector


Is the connector firmly connected to ROS
ASSY?

TROUBLESHOOTING

Printer

No

4
5

Check of 2ND BTR ASSY


Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY normal without any dirt,
damage or wear?

Go to Step [6].

Replace 2ND
BTR ASSY.
(p.377)

Check of contact between Photoconductor


Unit and frame
Are the contacts of Photoconductor Unit and
HOUSING ASSY-GUIDE AD dirty or
deformed?

Clean or replace
relevant parts.

Go to Step [7].

Check after replacement of Photoconductor End of procedure Go to Step [8].


Unit
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

Check after replacement of Toner Cartridge End of procedure Go to step [9]


Replace Toner Cartridge Y/M/C/K.
Make a test print of the problem image.
Is the image printed normally?

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [10].

10

Check after replacement of ROS ASSY


Replace ROS ASSY. (p.404)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [11].

11

Check after replacement of MOT ASSY


MAG
Replace MOT ASSY MAG. (p.426)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [12].

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Yes

End of procedure Go to Step [5].

Completely blank pages are printed.


ESS and possible parts that caused the error

Check
Check of toner cartridge attachment
Re-attach the toner cartridge, and make a test
print of the problem image.
Is the image printed normally?

256

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

No

12

Check of image primary transfer process


Go to Step [13].
Is the toner image on the drum transferred
normally to IBT BELT?
Execute a test print, turn the power OFF when
you think that the primary transfer process is in
progress during printing, and check the toner
image on IBT BELT.

Replace LV/
HVPS. (p.438)

13

Check of image secondary transfer process


Is the toner image on IBT BELT transferred
normally to the paper?
Execute a test print, turn the power OFF when
you think that the image transfer process is in
progress during printing, and check the paper.

Go to Step [14].

Replace LV/
HVPS. (p.438)

14

Check after replacement of ESS


Replace ESS.
Make a test print of the problem image.
Is the image printed normally?

End of procedure Replace ESS


and possible parts
that caused the
error.

TROUBLESHOOTING

Printer

257

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P3 Solid Black Print


Problems
Completely black pages are printed.
ESS and possible parts that caused the error

ROS ASSY
Photoconductor Unit
HOUSING ASSY-GUIDE AD
2ND BTR ASSY
PWBA MCU
LV/HVPS
500 FEEDER ASSY OPTION

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

No

Check connection of ROS ASSY connector


Is the connector firmly connected to ROS
ASSY?

Go to Step [2].

Connect the
connector.

Check of contact between Photoconductor


Unit and frame
Are the contacts of Photoconductor Unit and
HOUSING ASSY-GUIDE AD dirty or
deformed?

Clean or replace
relevant parts.

Go to Step [3].

Cover the entire window of ROS ASSY and Replace LV/


execute a test print.
HVPS. (p.438)
Is the print completely black?

Go to Step [4].

Cover half of the window of ROS ASSY and Go to Step [5].


execute a test print.
Is the print, half white and half black?

Replace PWBA
MCU. (p.435)

Check after replacement of ROS ASSY


Replace ROS ASSY. (p.404)
Make a test print of the problem image.
Is the image printed normally?

TROUBLESHOOTING

End of procedure Replace ESS and


possible parts that
caused the error.

Printer

258

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P4 Vertical White Bands or Lines

Step

Problems
Vertical (along the paper feed direction) white
bands or lines appear almost all over the
printout. Some bands or lines are extremely
faint and some are completely white (blank)
missing the part of the image which should be
printed.
ESS and possible parts that caused the error

ROS ASSY
Photoconductor Unit
2ND BTR ASSY
FUSER ASSY
PWBA ESS
PWBA MCU
LV/HVPS
500 FEEDER ASSY OPTION

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

Check of Paper
Load new, dry recommended paper, and
execute a test print of the problem image.
Is the image printed normally?

Check of the paper feed path


Remove
Are there any dirt or obstacles on the paper feed obstacles.
path from feeding section to the ejecting
section?

Go to Step [3].

Check of laser beam path

Go to Step [4].

Are there any obstructions between ROS


ASSY and Photoconductor Unit?

TROUBLESHOOTING

No

Go to Step [5].

Check of 2ND BTR ASSY


Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY normal without any dirt,
damage or wear?

Go to Step [6].

Replace 2ND
BTR ASSY
(p.377)

Check after replacement of Photoconductor End of procedure Go to Step [7].


Unit
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

Check after replacement of ROS ASSY


Replace ROS ASSY. (p.404)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [8].

Check of Heat Roll and Pressure Roll

Replace FUSER Replace ESS


ASSY. (p.418)
and possible parts
that caused the
error.

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Turn the Gear by hand, and inspect Heat Roll
and Pressure Roll.
Are Heat Roll and Pressure Roll scratched or
dirty and damaged?

End of procedure Go to Step [2].

Remove
obstacles.

Yes
Clean the ROS
window with
CLEANER
ASSY.

W A R N IN G

No

Check
Check of ROS window
Is ROS window dirty?

Printer

259

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P5 Horizontal White Bands or Lines

Step

Problems
Horizontal (vertical to the paper feed
direction) white bands or lines appear almost
all over the printout. Some bands or lines are
extremely faint and some are completely white
(blank) missing the part of the image which
should be printed.
ESS and possible parts that caused the error

ROS ASSY
2ND BTR ASSY
Photoconductor Unit
PWBA MCU
LV/HVPS
FUSER ASSY
HOUSING ASSY-GUIDE AD
PWBA ESS
500 FEEDER ASSY OPTION

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

No

Check of Paper
Load new, dry recommended paper, and
execute a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [2].

Check of Rollers on the paper feed path


Are Rollers on the paper feed path normal
without any dirt, damage or wear?

Go to Step [4].

Execution of a test print


Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [4].

TROUBLESHOOTING

After cleaning or
replacing the
relevant Rollers,
go to step [3].

Printer

Check

Yes

No

Connection check of ROS ASSY connector

Check of 2ND BTR ASSY


Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY normal without any dirt,
damage or wear?

Check after replacement of Photoconductor End of procedure Go to Step [7].


Unit
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

Check after replacement of ROS ASSY


Replace ROS ASSY. (p.404)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [8].

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [9].

Check of image primary transfer process


Go to Step [10].
Is the toner image on the drum transferred
normally to IBT BELT? Also, are there any
horizontal white bands?
Execute a test print, turn the power OFF when
you think that the primary transfer process is in
progress during printing, and check the toner
image on IBT BELT.

Is the connector firmly connected to ROS


ASSY?

Go to Step [5]. Connect the


connector.
Go to Step [6].

Replace 2ND
BTR ASSY.
(p.377)

Replace LV/
HVPS. (p.438)

260

EPSON AcuLaser CX11/CX11F

Revision C

Step

Check

10

Check of image secondary transfer process


Is the toner image on IBT BELT transferred
normally to the paper?
Execute a test print, turn the power OFF when
you think that the image transfer process is in
progress during printing, and check the paper.

Go to Step [11].

11

Check of Heat Roll and Pressure Roll

Replace FUSER Replace ESS and


ASSY. (p.418)
possible parts that
caused the error.

W A R N IN G

Allow FUSER ASSY to cool down


before performing work.

Yes

No
Replace LV/
HVPS. (p.438)

Remove FUSER ASSY. (p.418)


Turn the Gear by hand, and inspect Heat Roll
and Pressure Roll.
Are Heat Roll and Pressure Roll scratched or
dirty and damaged?

TROUBLESHOOTING

Printer

261

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P6 Vertical Black Lines

Step

Problems

2ND BTR ASSY


Photoconductor Unit
ROS ASSY
PWBA MCU
FUSER ASSY
HOUSING ASSY-GUIDE AD
PWBA ESS
500 FEEDER ASSY OPTION

Check

Yes

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [7].

Check of Heat Roll and Pressure Roll

Replace FUSER Replace ESS and


ASSY. (p.418)
possible parts that
caused the error.

Check of Rollers on the paper feed path


Are Rollers on the paper feed path normal
without any dirt, damage or wear?

Go to Step [3].

Execution of a test print

End of procedure Go to Step [3].

Check of 2ND BTR ASSY


Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY normal without any dirt,
damage or wear?

Check after replacement of Photoconductor End of procedure Go to Step [5].


Unit
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

Allow FUSER ASSY to cool down


before performing work.

Go to Step [6].

Remove FUSER ASSY. (p.418)


Turn the Gear by hand, and inspect Heat Roll
and Pressure Roll.
Are Heat Roll and Pressure Roll scratched or
dirty and damaged?

No

No

End of
procedure

W A R N IN G

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Yes

Vertical (along the paper feed direction) black


lines appear on printout.
ESS and possible parts that caused the error

Check
Check after replacement of ROS ASSY
Replace ROS ASSY. (p.404)
Make a test print of the problem image.
Is the image printed normally?

After cleaning or
replacing the
relevant Rollers,
go to step [2].

Make a test print of the problem image.


Is the image printed normally?

TROUBLESHOOTING

Go to Step [4].

Replace 2ND
BTR ASSY
(p.377)

Printer

262

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P7 Horizontal Black Lines

Step

Problems

ROS ASSY
2ND BTR ASSY
Photoconductor Unit
LV/HVPS
FUSER ASSY
HOUSING ASSY-GUIDE AD
PWBA MCU
PWBA ESS
500 FEEDER ASSY OPTION

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

Connection check of ROS ASSY connector


Is the connector firmly connected to ROS
ASSY?

Go to Step [2].

Check of contact between Photoconductor


Unit and frame
Are the contacts of Photoconductor Unit and
HOUSING ASSY-GUIDE AD dirty or
deformed?

Clean or replace
relevant parts.

Go to step [3]

Check of 2ND BTR ASSY


Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY normal without any dirt,
damage or wear?

Go to Step [4].

Replace 2ND
BTR ASSY
(p.377)

Check after replacement of Photoconductor End of procedure Go to Step [5].


Unit
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

TROUBLESHOOTING

Connect the
connector.

No

Check of image primary transfer process


Go to Step [7].
Is the toner image on the drum transferred
normally to IBT BELT?
Execute a test print, turn the power OFF when
you think that the primary transfer process is in
progress during printing, and check the toner
image on IBT BELT.

Replace LV/
HVPS. (p.438)

Check of image secondary transfer process


Is the toner image on IBT BELT transferred
normally to the paper?
Execute a test print, turn the power OFF when
you think that the image transfer process is in
progress during printing, and check the paper.

Go to Step [8].

Replace LV/
HVPS. (p.438)

Check of Heat Roll and Pressure Roll

Replace FUSER Replace ESS and


ASSY. (p.418)
possible parts that
caused the error.

W A R N IN G

No

Yes

Horizontal (vertical to the paper feed


direction) black lines appear on printout.
ESS and possible parts that caused the error

Check
Check after replacement of ROS ASSY
Replace ROS ASSY. (p.404)
Make a test print of the problem image.
Is the image printed normally?

Allow FUSER ASSY to cool down


before performing work.

End of procedure Go to Step [6].

Remove FUSER ASSY. (p.418)


Turn the Gear by hand, and inspect Heat Roll
and Pressure Roll.
Are Heat Roll and Pressure Roll scratched or
dirty and damaged?

Printer

263

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P8 Image is Partially Not Printed

Step

Problems

Check of image secondary transfer process


Is the toner image on IBT BELT transferred
normally to the paper?
Execute a test print, turn the power OFF when
you think that the image transfer process is in
progress during printing, and check the paper.

Go to Step [6].

Replace LV/
HVPS. (p.438)

Check of Heat Roll and Pressure Roll

Replace FUSER Go to Step [7].


ASSY. (p.418)

W A R N IN G

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

End of procedure Go to Step [2].

Check of 2ND BTR ASSY


Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY normal without any dirt,
damage or wear?

Go to Step [3].

Check after replacement of Photoconductor End of procedure Go to Step [4].


Unit
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

TROUBLESHOOTING

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Turn the Gear by hand, and inspect Heat Roll
and Pressure Roll.
Are Heat Roll and Pressure Roll scratched or
dirty and damaged?

No

Check of Paper
Load new, dry recommended paper, and
execute a test print.
Is the image printed normally?

No

ESS and possible parts that caused the error


2ND BTR ASSY
Photoconductor Unit
LV/HVPS
FUSER ASSY
PWBA MCU
ROS ASSY
PWBA ESS
500 FEEDER ASSY OPTION

Yes

Replace LV/
HVPS. (p.438)

Some areas of the printed image are missing or


extremely faint.

Check

Check of image primary transfer process


Go to Step [5].
Is the toner image on the drum transferred
normally to IBT BELT?
Execute a test print, turn the power OFF when
you think that the primary transfer process is in
progress during printing, and check the toner
image on IBT BELT.

7
Replace 2ND
BTR ASSY
(p.377)

Printer

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Replace ESS and


possible parts that
caused the error.

264

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P9 Toner Smudges

Step

Problems

ROS ASSY
Photoconductor Unit
HOUSING ASSY-GUIDE AD
2ND BTR ASSY
PWBA MCU
LV/HVPS
FUSER ASSY
PWBA ESS
500 FEEDER ASSY OPTION

Step

Check

Yes

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [7].

Check after replacement of LV/HVPS


Replace LV/HVPS. (p.438)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [8].

Check of Heat Roll and Pressure Roll

Replace FUSER Replace ESS and


ASSY. (p.418)
possible parts that
caused the error.

Check of Rollers on the paper feed path


Are Rollers on the paper feed path normal
without any dirt, damage or wear?

Go to Step [2].

After cleaning
and replacing the
relevant Rollers,
go to step [2].

Connection check of ROS ASSY connector


Is the connector firmly connected to ROS
ASSY?

Go to Step [3].

Connect the
connector.

Check of contact between Photoconductor


Unit and frame
Are the contacts of Photoconductor Unit and
HOUSING ASSY-GUIDE AD dirty or
deformed?

Clean or
Go to Step [4].
replace relevant
parts.

Check of 2ND BTR ASSY


Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY normal without any dirt,
damage or wear?

Go to Step [5].

TROUBLESHOOTING

Allow FUSER ASSY to cool down


before performing work.

Remove FUSER ASSY. (p.418)


Turn the Gear by hand, and inspect Heat Roll
and Pressure Roll.
Are Heat Roll and Pressure Roll scratched or
dirty and damaged?

No

No

W A R N IN G

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.

Yes

Toner smudges appear randomly over the


entire surface of the paper.
ESS and possible parts that caused the error

Check

Check after replacement of Photoconductor End of procedure Go to Step [6].


Unit
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

Replace 2ND
BTR ASSY.
(p.377)

Printer

265

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P10 Residual Image

Step

Problems

Photoconductor Unit
HOUSING ASSY- GUIDE AD
2ND BTR ASSY
FUSER ASSY
ROS ASSY
MOT ASSY MAG
PWBA ESS
PWBA MCU
LV/HVPS
500 FEEDER ASSY OPTION

Check

Yes

Check of 2ND BTR ASSY


Remove 2ND BTR ASSY. (p.377)
Is 2ND BTR ASSY normal without any dirt,
damage or wear?

Go to Step [6].

Check of Heat Roll and Pressure Roll

Replace FUSER Replace ESS and


ASSY. (p.418)
possible parts that
caused the error.

Allow FUSER ASSY to cool down


before performing work.

Replace 2ND
BTR ASSY.
(p.377)

Remove FUSER ASSY. (p.418)


Turn the Gear by hand, and inspect Heat Roll
and Pressure Roll.
Are Heat Roll and Pressure Roll scratched or
dirty and damaged?

No

Check of repeated printing


Check the residual image
Is the customer printing lots of the same
images?

Go to Step [2].

Go to Step [3].

Check of the residual image.


Print out 30 pages of various images.
Did any residual images appear?

Go to Step [3].

End of procedure
(Advise the
customer not to
print same image
in large quantities
at a time.)

Check of contact between Photoconductor


Unit and frame
Are the contacts of Photoconductor Unit and
HOUSING ASSY-GUIDE AD dirty or
deformed?

Clean or replace
relevant parts.$

Go to Step [4].

TROUBLESHOOTING

No

W A R N IN G

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Yes

A ghost image appears on the printout. An


image of the previous page or part of the
currently printing page lap over like a ghost.
ESS and possible parts that caused the error

Check

Check after replacement of Photoconductor End of procedure Go to Step [5].


Unit
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

Printer

266

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P11 Dark or Dirty Background

Step

Problems
The entire page or part of the page is dirtied
with toner. It appears as extremely light gray
dirt.
ESS and possible parts that caused the error

ROS ASSY
Photoconductor Unit
SENSOR ASSY ADC
LV/HVPS
HOUSING ASSY-GUIDE AD
2ND BTR ASSY
PWBA MCU
FUSER ASSY
PWBA ESS
500 FEEDER ASSY OPTION

Check

Yes

No

Check of dirt and foreign bodies on surface


of SENSOR ASSY ADC
Are there any dirt or foreign bodies on the
SENSOR ASSY ADC surface?

Clean to remove Go to Step [6].


any dirt or
foreign bodies,
and go to step
[5].

Execution of a test print


Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [6].

Check after replacement of SENSOR ASSY End of procedure Go to Step [7].


ADC
Replace SENSOR ASSY ADC. (p.382)
Make a test print of the problem image.
Is the image printed normally?

Check after replacement of LV/HVPS


Replace LV/HVPS. (p.438)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Replace ESS and


possible parts that
caused the error.

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

No

Connection check of ROS ASSY connector


Is the connector firmly connected to ROS
ASSY?

Go to Step [2].

Connect the
connector.

Check of contact between Photoconductor


Unit and frame
Are the contacts of Photoconductor Unit and
HOUSING ASSY-GUIDE AD dirty or
deformed?

Clean or replace
relevant parts.

Go to Step [3].

Check after replacement of Photoconductor End of


Unit
procedure

Go to Step [4].

Replace Photoconductor Unit.


Make a test print of the problem image.
Is the image printed normally?

TROUBLESHOOTING

Printer

267

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P12 Skew Print

Step

Problems

500 PAPER CASSETTE ASSY


PLATE ASSY BOTTOM 500
Photoconductor Unit
2ND BTR ASSY
FUSER ASSY
PWBA ESS
500 FEEDER ASSY OPTION

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

No

Check of Photoconductor Unit attachment


Is Photoconductor Unit attached correctly?

Go to Step [6].

Re-attach, and go
to step [6].

Execution of a test print


Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [7].

Check after replacement of Photoconductor End of procedure Replace ESS and


Unit
possible parts that
caused the error.
Replace Photoconductor Unit.
Make a test print of the problem image.
Is the image printed normally?

No

Check of printer installation surface


Is the printer installed on level surface?
Also, are the printer's feet attached correctly?

Go to Step [2].

Check of paper feed


Remove the Paper Cassette, and load paper
correctly.
Attach the Paper Cassette correctly into the
printer.
Make a test print of the problem image.
Is the image printed normally?

End of procedure Go to Step [3].

Operation check of PLATE ASSY


BOTTOM 500 in the Paper Cassette
Remove the Paper Cassette.
Does the PLATE ASSY BOTTOM 500 in the
Paper Cassette rise up correctly without any
inclination on the left or right sides?

Go to Step [4].

TROUBLESHOOTING

Yes

Clean and reattach, or replace


the Roller in
question, and go
to Step [5].

The printed image is not parallel to both sides


of the paper.
ESS and possible parts that caused the error

Check

Check the Rollers on the paper feed path for Go to Step [5].
damage and wear, and check attachment.
Are Rollers on the paper feed path normal
without any dirt, damage or wear?
Also, are those Rollers attached correctly?

Correct the
inappropriate
installation.

Re-attach
PLATE ASSY
BOTTOM.
(p.447)

Printer

268

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P13 Print Paper Damage

Step

Problems
Is the printed out paper wrinkled, folded or
frayed?

FUSER ASSY
2ND BTR ASSY
ROS ASSY
Photoconductor Unit
PWBA ESS
500 PAPER CASSETTE ASSY
PLATE ASSY BOTTOM 500
500 FEEDER ASSY OPTION

Yes

No

Go to Step [5].

Check after replacement of FUSER ASSY

End of procedure Replace ESS and


possible parts that
caused the error.

W A R N IN G

ESS and possible parts that caused the error

Check
Attachment check of FUSER ASSY
Is FUSER ASSY attached correctly?

Allow FUSER ASSY to cool down


before performing work.

Re-attach.

Replace FUSER ASSY. (p.418)


Make a test print of the problem image.
Is the image printed normally?

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

No

Check of Paper
Load new, dry recommended paper, and
execute a test print.
Is the image printed normally?

Check of paper feed path


Remove dirt and Go to Step [3].
Are there any dirt or obstacles on the paper feed obstacles.
path from the paper feed tray to the output
section?

Check of all Rollers on the paper feed path


Are all Rollers on the paper feed path normal
without any dirt, damage or wear?

TROUBLESHOOTING

End of procedure Go to Step [2].

Go to Step [4].

Clean the
relevant Rollers.

Printer

269

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P14 Image Not Fixed

Step

Problems

Check
Check after replacement of FUSER ASSY
W A R N IN G

The printed image is not sufficiently fixed to


the paper. The image is easily removed by
rubbing it with your fingers.

Yes

No

End of procedure Go to Step [5].

Allow FUSER ASSY to cool down


before performing work.

Replace FUSER ASSY. (p.418)


Make a test print of the problem image.
Is the image printed normally?

ESS and possible parts that caused the error


FUSER ASSY
PWBA ESS
PWBA MCU

Check after replacement of PWBA MCU


Replace PWBA MCU. (p.435)
Make a test print of the problem image.
Is the image printed normally?

End of procedure Replace ESS and


possible parts that
caused the error.

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

Check of Paper
Load new, dry recommended paper, and
execute a test print.
Is the image printed normally?

Check of print setup mode


Go to Step [3].
Is the printer set to a Transfer Voltage suited to
the type of paper in use?

Check of Heat Roll and Pressure Roll


W A R N IN G

Allow FUSER ASSY to cool down


before performing work.

No

End of procedure Go to Step [2].

Adjust the
Transfer Voltage.

Replace FUSER Go to Step [4].


ASSY. (p.418)

Remove FUSER ASSY. (p.418)


Turn the Gear by hand, and inspect Heat Roll
and Pressure Roll.
Are Heat Roll and Pressure Roll scratched or
dirty and damaged?

TROUBLESHOOTING

Printer

270

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P15 Color Shift


Problems
The printed Yellow or Black image does not
accurately overlap the Cyan or Magenta
image, and is out of position.
ESS and possible parts that caused the error

SENSOR TR-0
Photoconductor Unit
MOT ASSY P/R
PWBA ESS

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

Check of SENSOR TR-0 attachment


Is SENSOR TR-0 attached correctly?

Check after replacement of Photoconductor End of procedure Go to Step [3].


Unit
Replace Photoconductor Unit.
Is the image printed normally?

Check after replacement of MOT ASSY P/R End of procedure Go to Step [4].
Replace MOT ASSY P/R. (p.429)
Is the image printed normally?

Check after replacement of PWBA ESS


Replace PWBA ESS. (p.440)
Is the image printed normally?

TROUBLESHOOTING

Go to Step [2].

No
Re-attach, and go
to step [3].

End of procedure Replace ESS and


possible parts that
caused the error.

Printer

271

EPSON AcuLaser CX11/CX11F

Revision C
Connecting location of the connectors

FIP-P16 Uneven Density/Thin-Spot


Problems
Uneven density/thin-spots appear on entire
surface. This occurs due to disconnection of
connector (D) from LV/HVPS.
ESS and possible parts that caused the error

WIRE ASSY BTR


LV/HVPS

P/J512
(1BTR)

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check
Check the connectors for LV/HVPS.
Make sure that the connector (P/J504) on LV/
HVPS and the connector (P/J512) on 1st BTR
are connected properly.
Print the problem image. Or, execute the test
print.
Was the trouble fixed?

TROUBLESHOOTING

Yes

No

End of procedure Replace ESS and


possible parts that
caused the error.

Printer

272

EPSON AcuLaser CX11/CX11F

Revision C
Connecting location of the connectors

FIP-P17 Entirely Faint


Problems
The color over the entire surface is faint. This
occurs due to disconnection of connector (C)
from LV/HVPS.
ESS and possible parts that caused the error

WIRE ASSY DEVE


LV/HVPS

P/J510
(DEVE)

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

No

Check the connectors for LV/HVPS.


End of procedure Replace ESS and
possible parts that
Make sure that the connector (P/J509) on LV/
caused the error.
HVPS and the connector (P/J510) on DEVE are
connected properly.
Print the problem image. Or, execute the test
print.
Was the trouble fixed?

TROUBLESHOOTING

Printer

273

EPSON AcuLaser CX11/CX11F

Revision C
Connecting location of the connectors

FIP-P18 Entirely Fogged in Black


Problems
All of the four colors are printed all over the
page resulting in completely black printout.
This occurs due to disconnection of connector
(A) from LV/HVPS.

ESS and possible parts that caused the error


WIRE ASSY BCR
LV/HVPS

P/J514
(BCR)

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check
Check the connectors for LV/HVPS.
Make sure that the connector (P/J508) on LV/
HVPS and connector (P/J514) on BCR are
connected properly.
Print the problem image. Or, execute the test
print.
Was the trouble fixed?

TROUBLESHOOTING

Yes

No

End of procedure Replace ESS and


possible parts that
caused the error.

Printer

274

EPSON AcuLaser CX11/CX11F

Revision C
Connecting location of the connectors

FIP-P19 Entirely Thin

T2
(2BTR)

Problems
Strong faintness occurs on entire surface. This
occurs due to disconnection of connector
(F) from PWBA HVPS.
ESS and possible parts that caused the error
WIRE ASSY 2BTR
PWBA HVPS

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

No

Check connector of PWBA HVPS.


End of procedure Replace ESS and
possible parts that
Check connection of connector (P/J505) of
caused the error.
PWBA. Also, make sure that 2ND BTR ASSY
that contacts with T2 shown in the figure left is
correctly attached.
Print the problem image. Or, execute the test
print.
Was the trouble fixed?

TROUBLESHOOTING

Printer

275

EPSON AcuLaser CX11/CX11F

Revision C
Connecting location of the connectors

FIP-P20 Uneven Density in Horizontal Direction


Problems
Uneven density in the horizontal direction in
high-density color areas (color is faint in a
stripe pattern) is occurring. This occurs due to
disconnection of connector (G) from PWBA
HVPS.
ESS and possible parts that caused the error
WIRE ASSY IBT
PWBA HVPS

P/J513
(IBT)

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check
Check the connectors for PWBA HVPS.
Make sure that the connector (P/J506) on
PWBA and the connector (P/J513) on IBT are
connected properly.
Print the problem image. Or, execute the test
print.
Was the trouble fixed?

TROUBLESHOOTING

Yes

No

End of procedure Replace ESS and


possible parts that
caused the error.

Printer

276

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P21 Vertical White Lines


(Location of the lines are same between Y, M, C and K)

Step

Check

Yes

No

Check after replacement of Photoconductor End of procedure Go to Step [3].


Unit .
Replace the Photoconductor Unit.
Print the problem image, or execute a test print.
Was the trouble fixed?

Check after replacement of ROS ASSY


End of procedure Replace ESS and
possible parts that
Replace the ROS ASSY
caused the error.
Print the problem image, or execute a test print.
Was the trouble fixed?

Problems
Vertical white lines appear on each of C, M and Y printout printed in solid 30%
half tone, and the location of the lines are same between the three printouts.
It is caused by dirt on the ROS ASSY window, dust or foreign material inside the
ROS ASSY, or a scratch on the Photoconductor drum.
ESS and possible parts that caused the error
1.
2.

Photoconductor Unit
ROS ASSY

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

No

Clean the ROS ASSY window.


End of procedure Go to Step [2].
Clean ti using ROS-CLEANER.
Print the problem image, or execute a test print.
Was the trouble fixed?

TROUBLESHOOTING

Printer

277

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P22 Vertical White Lines


(Locations of the lines are different between Y, M, C and K)

FIP-P23 Horizontal Lines

Problems
Vertical white lines appear on each of C, M and Y printout printed in solid 30%
half tone, and the location of the lines are different between the three printouts.

Problems
Horizontal lines appear on the same position every time a color print is made. On a
B/W print, the position is different from a color print. It is caused by dirt on the
Photoconductor Unit.

ESS and possible parts that caused the error

ESS and possible parts that caused the error

1.

1.

HOUSING ASSY-DEVE (Y, M, C, K)

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

Step

No

Check of HOUSING ASSY-DEVE


End of procedure Replace "ESS and
possible parts that
Replace the corresponding HOUSING ASSYcaused the error".
DEVE.
Print the problem image, or execute a test print.
Was the trouble fixed?

TROUBLESHOOTING

Photoconductor Unit

Printer

Check

Yes

No

Check after replacement of Photoconductor End of procedure Replace "ESS and


Unit .
possible parts that
caused the error".
Replace the Photoconductor Unit.
Print the problem image, or execute a test print.
Was the trouble fixed?

278

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P24 Stain

FIP-P25 Colored Dots at 150mm Pitch

Problems
Stains appear on the same position every time a color print is made.
The position changes when a B/W print is made.
It is caused by dirt on the Photoconductor Unit.

Problems
Colored dots appear spacing 150mm between them.
On a color printout, all the Y, M, C and K colored dots appear in a line and
position of them shift by page.
It is caused by a scratch on the Photoconductor Unit.

ESS and possible parts that caused the error


1.

ESS and possible parts that caused the error

Photoconductor Unit

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check

Yes

1.

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.

No
Step

Check after replacement of Photoconductor End of procedure Replace "ESS and


Unit .
possible parts that
caused the error".
Replace the Photoconductor Unit.
Print the problem image, or execute a test print.
Was the trouble fixed?

TROUBLESHOOTING

Photoconductor Unit

Printer

Check

Yes

No

Check after replacement of Photoconductor End of procedure Replace "ESS and


Unit .
possible parts that
caused the error".
Replace the Photoconductor Unit.
Print the problem image, or execute a test print.
Was the trouble fixed?

279

EPSON AcuLaser CX11/CX11F

Revision C

FIP-P26 Vertical Two Lustered Streaks on the Center of OHP

FIP-P27 5mm-width Horizontal Bands at 84.5mm Intaervals

Problems
On a printed tranceparency two vertical white lines appear on a printed
tranceparency.
It is caused by Kick Roll failure in the FUSER ASSY.

Problems
When the product has not been used for a month or longer, 5mm-width lustered
vertical bands appear especially when printing a high resolution image on a
trasparency or coated paper.

ESS and possible parts that caused the error


1.

NOTE: Do not replace the FUSER ASSY immediately.


The symptom may disappear as the printer is used for while.

FUSER ASSY

ESS and possible parts that caused the error

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

Check
Check after replacement of FUSER ASSY.
W A R N IN G

Allow FUSER ASSY to cool down


before performing work.

Yes

1.

No

End of procedure Replace "ESS and


possible parts that
caused the error".

FUSER ASSY

Before starting troubleshooting, inspect the feed path of the printer paper. Check the
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter.
Step

1
Replace the FUSER ASSY.
Print the problem image, or execute a test print.
Was the trouble fixed?

Check
Check after replacement of FUSER ASSY.
W A R N IN G

Allow FUSER ASSY to cool down


before performing work.

Yes

No

End of procedure Replace "ESS and


possible parts that
caused the error".

Replace the FUSER ASSY.


Print the problem image, or execute a test print.
Was the trouble fixed?

TROUBLESHOOTING

Printer

280

EPSON AcuLaser CX11/CX11F

Revision C

3.4.6 Abnormal Noise-related Trouble


3.4.6.1 Abnormal noise-related troubleshooting entry chart

TROUBLESHOOTING

Printer

281

EPSON AcuLaser CX11/CX11F

Revision C

3.4.6.2 Abnormal Noise-ralated FIP

Step

FIP-N1 At Power On
Possible parts that caused the error

10

MOT ASSY ROT

FRAME ASSY-ROTARY

MOT ASSY MICRO

2ND BTR ASSY

Photoconductor Unit

MOT ASSY P/R

FRAME ASSY-PH

ROLL MSI

Check
Is abnormal noise being generated from
ROLL REGI RUBBER in FRAME ASSYPH that is driven by MOTOR-PH?

Yes
Clean or replace
ROLL ASSYREGI.

No
Go to Step [10].

Is abnormal noise being generated from


Clean or replace
ROLL MSI that is driven by MOTOR-PH? ROLL MSI.

Troubleshooting
Step

Check

Yes

No

1
2

Is abnormal noise being generated by MOT Replace MOT


ASSY ROT?
ASSY ROT.

3
4

Is abnormal noise being generated by MOT Replace MOT


ASSY MICRO?
ASSY MICRO.

Go to Step [4].

Is abnormal noise being generated by 2ND


BTR ASSY that is driven by MOT ASSY
MICRO?

Go to Step [5].

5
6

Is abnormal noise being generated by MOT Replace MOT


ASSY P/R?
ASSY P/R.

Go to Step [6].

Is abnormal noise being generated from


inside Photoconductor Unit?

Replace
Photoconductor
Unit.

Go to Step [7].

7
8

Is abnormal noise being generated by


MOTOR-PH inside FRAME ASSY-PH?

Replace FRAME Go to Step [8].


ASSY-PH.

Is abnormal noise being generated by


FRAME ASSY-ROTARY that is driven by
MOT ASSY ROT?

Clean or replace Go to Step [3].


FRAME ASSYROTARY.

Clean or replace
2ND BTR
ASSY.

Is abnormal noise being generated from


Clean or replace
ROLL ASSY-PRE REGI in FRAME ASSY- ROLL ASSYPH that is driven by MOTOR-PH?
PRE REGI.

TROUBLESHOOTING

Go to Step [2].

Go to Step [9].

Printer

282

EPSON AcuLaser CX11/CX11F

Revision C

FIP-N2 At Standby
Possible parts that caused the error
MOT ASY FSR

FUSER ASSY

2ND BTR ASSY


Troubleshooting
Step

Check

Yes

No

Is abnormal noise being generated from


MOT ASSY FSR?
(It rotates when the temperature of FUSER
ASSY reaches the specified value)

Replace MOT
ASSY FSR.

Go to Step [2].

Is abnormal noise being generated by


FUSER ROLL in FUSER ASSY that is
driven by MOT ASSY FSR?

Clean or replace
FUSER ROLL.

Go to Step [3].

Is abnormal noise being generated from 2ND Clean or replace


BTR ASSY that is driven by MOT ASSY
2ND BTR
FSR?
ASSY.

TROUBLESHOOTING

Printer

283

EPSON AcuLaser CX11/CX11F

Revision C

FIP-N3 At Printing (One Side)

Step

7
8

Possible parts that caused the error


500 FEEDER ASSY OPTION

FRAME ASSY-PH

ROLL MSI

MOT ASY FSR

FUSER ASSY

2ND BTR ASSY

MOT ASSY P/R

Photoconductor Unit

MOT ASSY MAG

HOUSING ASSY-DEVE K

HOUSING ASSY-DEVE Y

HOUSING ASSY-DEVE M

HOUSING ASSY-DEVE C

MOT ASSY ROT

FRAME ASSY-ROTARY

MOT ASSY MICRO

FRAME ASSY-2ND

ROS ASSY

Troubleshooting
Step

Check

Yes

No

Is abnormal noise being generated from


Replace 500
Go to Step [2].
DRIVE ASSY FEED in 500 FEEDER ASSY FEEDER ASSY
OPTION?
OPTION.

Is abnormal noise being generated from


Clean or replace
ROLL ASSY TURN 500 that is driven by
ROLL ASSY
DRIVE ASSY FEED in 500 FEEDER ASSY TURN 500.
OPTION?

Go to Step [3].

Is abnormal noise being generated from


Clean or replace
ROLL ASSY FEED 500 that is driven by
ROLL ASSY
DRIVE ASSY FEED in 500 FEEDER ASSY FEED 500.
OPTION?

Go to Step [4].

4
5

Is abnormal noise being generated by


MOTOR-PH inside FRAME ASSY-PH?

Go to Step [6].

Is abnormal noise being generated from


ROLL REGI RUBBER in FRAME ASSYPH that is driven by MOTOR-PH?

Go to Step [7].

Clean or replace
ROLL REGI
RUBBER.

Printer

Yes

No
Go to Step [8].

Is abnormal noise being generated from


GEAR ASSY DRIVE that is driven by
MOTOR-PH?

Replace FRAME Go to Step [9].


ASSY-PH.

9
10

Is abnormal noise being generated from


MOT ASSY FSR?

Replace MOT
ASSY FSR.

Is abnormal noise being generated by


FUSER ROLL in FUSER ASSY that is
driven by MOT ASSY FSR?

Replace FUSER Go to Step [11].


ASSY.

11

Is abnormal noise being generated from 2ND Clean or replace


BTR ASSY that is driven by MOT ASSY
2ND BTR
FSR?
ASSY.

Go to Step [12].

12

Is abnormal noise being generated by EXIT Clean or replace


ROLL in FUSER ASSY that is driven by
FUSER ASSY.
MOT ASSY FSR?

Go to Step [13].

13
14

Is abnormal noise being generated by MOT Replace MOT


ASSY P/R?
ASSY P/R.

Go to Step [14].

Is abnormal noise being generated from


inside Photoconductor Unit?

Go to Step [15].

15
16

Is abnormal noise being generated by MOT Replace MOT


ASSY MAG?
ASSY MAG.

17
18

Is abnormal noise being generated by MOT Replace MOT


ASSY ROT?
ASSY ROT.

Is abnormal noise being generated from


HOUSING ASSY-DEVE K, HOUSING
ASSY-DEVE Y, HOUSING ASSY-DEVE
M, or HOUSING ASSY-DEVE C that are
driven by MOT ASSY MAG?

Replace FRAME Go to Step [5].


ASSY-PH.

Is abnormal noise being generated from


Clean or replace
ROLL ASSY-PRE REGI in FRAME ASSY- ROLL ASSYPH that is driven by MOTOR-PH?
PRE REGI.

TROUBLESHOOTING

Check

Is abnormal noise being generated from


Clean or replace
ROLL MSI that is driven by MOTOR-PH? ROLL MSI.

Is abnormal noise being generated by


FRAME ASSY-ROTARY that is driven by
MOT ASSY ROT?

Replace
Photoconductor
Unit.

Go to Step [10].

Go to Step [16].

Replace
Go to Step [17].
HOUSING
ASSY-DEVE K,
HOUSING
ASSY-DEVE Y,
HOUSING
ASSY-DEVE M,
or HOUSING
ASSY-DEVE C.
Go to Step [18].

Replace FRAME Go to Step [19].


ASSYROTARY.

284

EPSON AcuLaser CX11/CX11F

Step

Check

Revision C

Yes

19
20

Is abnormal noise being generated by MOT Replace MOT


ASSY MICRO?
ASSY MICRO.

21

Is abnormal noise being generated by ROS


ASSY?

No
Go to Step [20].

Is abnormal noise being generated by


Replace FRAME Go to Step [21].
FRAME ASSY-2ND that is driven by MOT ASSY-2ND.
ASSY MICRO?

TROUBLESHOOTING

Replace ROS
ASSY.

Printer

285

EPSON AcuLaser CX11/CX11F

Revision C

3.5 Scanner/ADF Section

FIP-2

This section explains about troubleshooting concerning scanner/ADF sections by


dividing them into two categories; error messages and surface phenomena.

Panel Message

3.5.1 FIP by Message Display

Possible parts that caused the error

Table 3-13. List of Scanner/ADF Section Errors


Panel Message
Release Cariage Lock

Description

FIP

The carriage does not move to the predefined


position when turning on the scanner or performing
initialization to start scanning.

1 (p.286)

1.

ADF cover

2.

Cover open sensor

Troubleshooting
Step

Cover Open Error

2 (p.286)

ADF Jam

Paper loaded in the ADF could not be fed properly.

3 (p.287)

Service Req C2011

The ADF is not installed (Fax model only).

4 (p.287)

FIP-1

1.

Carriage Lock Lever for transportation

Yes

No

Close the cover and


follow the description
displayed on the panel.

Go to Step [2].

If the error still occurs even after


closing the cover, start the MFP
maintenance mode and perform
Self Diagnos - Scanner. Does
opening/closing the cover change
the status (OPEN/CLOSE)
indicated beside the Cover:?

End of procedure

Go to Step [3].

Is the ADF cover protrusion


(designed to activate the Cover
Open sensor) damaged?

Replace the ADF cover Replace the Cover Open


(p.495)
sensor incorporated in
the ADF unit.

Release Cariage Lock

Possible parts that caused the error

Point to be checked
Is the ADF cover of the ADF
section open?

Panel Message

Cover Open Error

Troubleshooting
Step

Point to be checked

Yes

Is the Carriage Unit in the scanner


still locked by the Carriage Lock
Lever?

Is the Carriage Lock Lever in the


Move the lever to
lock position despite the carriage unlock position and
is not in the position to be locked? follow the description
displayed on the panel.

TROUBLESHOOTING

Move the lever to


unlock position and
follow the description
displayed on the panel.

No
Go to Step [2].

Scanner/ADF Section

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EPSON AcuLaser CX11/CX11F

Revision C

FIP-3

FIP-4

Panel Message

Panel Message

ADF Jam

Service Req C2011

Possible parts that caused the error

Possible parts that caused the error

1.

Edge guide

1.

The cable that connects ADF unit to the scanner main unit.

2.

Pick-up roller

2.

FFC cable

Troubleshooting
Step

Point to be checked

Troubleshooting
Yes

No

Is the document skewed because the Place the edge guide in


edge guide is not set along the paper the right position.
correctly?

Is the document nonstandard?

3
4

Are there any paper dust, labels, or Remove the foreign


foreign materials in the paper path? materials.

Go to Step [4].

Is there any accumulation of paper Clean the roller surface


dust on the Pick-up roller surface of (wipe the roller surface
the ADF?
with soft cloth wrung
out of water).

Go to Step [5].

Does the paper slip when being


transferred because the Pick-up
roller of the ADF is worn out?

TROUBLESHOOTING

Step

Point to be checked

Yes

Go to Step [2].

Is the cable that connects ADF unit Connect the cable


to the scanner main unit
correctly.
disconnected?

If possible, place the


Go to Step [3].
document not in the
ADF but on the
document glass directly
and start scanning.

Is the FFC cable disconnected from Connect the cable


CN704 connector on the main
correctly.
board?

No
Go to Step [2].

Replace the Pick-up


roller (p.507)

Scanner/ADF Section

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EPSON AcuLaser CX11/CX11F

Revision C

3.5.2 Troubleshooting by Symptoms

SCANNER/ADF SECTION DOES NOT OPERATE

This section explains about troubleshooting for typical troubles relating to the scanner/
ADF sections.

Possible parts that caused the error


1.

HP detection plate

2.

Carriage motor

Table 3-14. Troubleshooting for Scanner/ADF by Symptom


Trouble
Operation failure

Description
Scanner/ADF section does not
operate

Image is not scanned Vertical bands appear when


correctly
scanning the document on the
document glass.
(vertical=carriage scanning
direction)
Vertical bands (paper feeding
direction) appear when scanning
the document using the ADF.

Remedy

Troubleshooting

(p.288)

Clean the reflecting light receiving


window on the carriage removing
dust or any foreign material on it. If
the foreign materials are inside the
carriage and cannot be removed,
replace the carriage itself.
Clean the ADF scanning window
located beside the document table
and remove dust or any foreign
material on it. If the foreign
materials are inside the carriage and
cannot be removed, replace the
carriage itself.

Step Point to be checked

Image failure as shown below


occurs
Too light or dark
(too much density)
Odd colors
Dark/Too bright
Letters and figures cannot be
copied clearly

TROUBLESHOOTING

Check the panel settings below and


change them according to the paper
characteristics.
Document type
Density
Contrast
R/G/B
Refer to 1.2.2.5 Consumables/
Periodic Replacement Unit (p37)

Remedy

Warm up operation The possible cause of this error may be fluorescent lamp trouble
failure
and the steps below should be followed.
Is NG displayed
1. Confirm if CN702 connector on the main board is connected
beside Warm up:?
properly (reconnect the cable as necessary).
2. Confirm if the FFC cable is connected to the CCD sensor
board on the carriage unit properly (reconnect the cable as
necessary).

Origin correction
failure
Is NG displayed
beside Correct:?

Scanner carriage
The possible cause of this error may be carriage motor operation
motor driving failure trouble and the steps below should be followed.
Is NG displayed
1. Confirm if the timing belt is strained correctly as well as the
beside Motor:?
carriage moves smoothly (Fix them as necessary)
2. Confirm if CN703 connector on the main board is connected
properly (reconnect the cable as necessary).
3. Confirm if there are any problems with the carriage motor
(replace the motor if a defect is found) Motor coil resistance
value: 10.9 7% (10.1-11.7 ).

Black dots and white dots appear


Clean the document glass surface
when scanning the document on the (both front and back side) and
document glass.
remove the foreign materials.
Image is not copied
correctly

Start the MFP Maintenance mode, and perform Self diagnosis Scanner to see if there are any problems with the listed items below.

Scanner/ADF Section

The possible cause of this error may be home position detection


trouble and the steps below should be followed.
1. Confirm if there are any problems with the HP detection board
that is mounted on the HP side of the scanner unit lower case
(displacement, damage), and replace the HP detection board if a
defect is found .
2. Confirm if the cable is connected to the HP sensor board on the
carriage unit properly (reconnect the cable as necessary).
3. Confirm if CN701 connector on the main board is connected
properly (reconnect the cable as necessary)*.

288

EPSON AcuLaser CX11/CX11F


Note *:

Revision C

If CN701 connection failure occurs, NG is displayed for Motor:. (Due to the


connection failure, the carriage motor does not operate, and the carriage cannot
move and failed to detect its home position during HP seek operation. As a result, the
malfunction is judged as motor failure.)

TROUBLESHOOTING

Scanner/ADF Section

289

EPSON AcuLaser CX11/CX11F

Revision C

3.6 Fax Function


3.6.1 Troubleshooting by Panel Message
Table 3-15. Fax Error Messages and the Remedies
Error Message

Description

Remedy

Fax Error

Fax unit failure


Reboot the product to check if the error recurs. If the error recurs, the fax unit is faulty and servicing
An error occurs while performing R/W check of SDRAM at power-on is required.
Failed to write into Flash Memory for fax unit.
An error occurs while performing SUM check of Flash Memory at
power-on
Detects an error in MODEM of fax unit

Fax Communication
Error

This message is displayed when the product failed to send/receive a fax Check the followings for any problem and perform corrective actions if required.
normally for some reason.
Connection status of the telephone line
Current Fax Settings in Setup Mode
If the error still occurs frequently even after checking and performing corrective actions for the above
items, reboot the product in "Maintenance mode" with reference to 3.6.4.2 Log Information
(p297), and print "Activity Report" or "Fax Setting List". Check the error code printed on the report
or list. See Section 7.7.2 Error List (p673) for the information on the error, and perform
corresponding corrective actions.

Set Document to ADF This error occurs if paper size is set to "Legal" when sending a fax with Check the condition of the ADF Unit, or load the document on the ADF and resume the sending
the ADF is in the conditions listed below. Because feeding/scanning the operation.If the error occurs even when the ADF unit condition and paper setting are correct, it may
"Legal" size is available only with the ADF due to the specification.
be caused by sensor failure. Check the following sensors and replace them if necessary.
No document is loaded on the ADF
ADF COVER Sensor
The ADF is open
ADF Sensor
The ADF Cover is open
DOC Sensor
Report Print Error

When one of the following items in "Printing Report" menu, which is


activated by pressing [Advanced] button in fax mode, is executed, the
message is displayed if no corresponding information exist.
Speed Dial List
Memory Job Info

Cannot Send when


Receiving

This message is displayed when attempting to send a fax during receiving Send the fax after the receiving job is finished.
a fax is in progress.

Cannot Fax cause of


Power Off Report

This message is displayed if an unprinted power-off report exists when


attempting to send a fax.

TROUBLESHOOTING

---

Wait for the power-off report to be printed out and then resume the sending operaion.
C H E C K
P O IN T

If the power is turned off with unprinted data stored in the memory, a power-off report is
printed out automatically the next time the power is turned on.

Fax Function

290

EPSON AcuLaser CX11/CX11F

Revision C
Communication errors occur

3.6.2 Troubleshooting by Symptoms

Communication errors occur frequently regardless of recipient or destination

This section describes troubleshooting for fax function troubles by symptom.


Dialing is not performed

Check Point

The product does not start to dial by pressing [Color Start] or [B/W Start] after
specifying the recipient.
Check Point

Corrective Action

Check the setting of phone line type


Correct the setting.
Check the setting of [Fax Settings] - [Basic PBX (Private Branch Exchange):
Settings] - [Line type] in Setup mode.
Accesses to public line via private
branch exchange
PSTN (Public Switched Telephone
Network): Accesses to public line
directly

Check the setting of dial type


Correct the dial type setting.
Check the setting of [Fax Settings] - [Basic Tone: Push-button (digital phone
Settings] - [Dial type] in Setup mode.
signal)
10 pps or 20 pps: Dial pulse (analog
phone signal)

Check the GND connection status.


Check if the product is properly grounded
(GND connection).

Correct the GND connection properly.

Check the signal output level.


Check if changing the following system
parameter setting works.
COM_TX_ATT_LEVEL (300-006)

Reboot the product in MFP Maintenance


mode, and change the settings using the
[Fax Maintenance] - [Parameter Check][Parameter write] function.
-10dBm (default) => XX
Changing the following parameter settings
also may work.
COM_TX_CABLE_EQU (310-056)
COM_RX_CABLE_EQU (310-057)

Cannot receive a fax


The product does not receive faxes at all.
Check Point

Corrective Action

Check the setting of reception mode.


Change the setting to auto switch or fax
only.
Check the setting of [Fax Settings] [Reception Settings] - [Reception mode] in
Setup mode if it is set to phone only.

Check the ring frequency setting.


When using PBX, check if the minimum/
maximum setting values for ring frequency
is appropriate.
LIN_RING_CYCLE_MIN (300-015)
LIN_RING_CYCLE_MAX (300-016)

TROUBLESHOOTING

Corrective Action

Communication errors occur with a specific recipient or destination.


Check Point

Corrective Action

Collect information on the


communication errors.
1. Print an Activity Report using [Printing
Report] menu (In fax mode, press
[Advanced] button to access the menu).
2. Get the backup data (retrieve it using
Fax Maintenance Tool).

Report the collected information to the


predetermined contact point to be analyzed.
See 3.6.4.1 MFP Maintenance Tool
(p295)

Reboot the product in MFP Maintenance


mode, and change the settings using the
[Fax Maintenance] - [Parameter Check][Parameter write] function.
LIN_RING_CYCLE_MIN:
14 mx (default) => XX
LIN_RING_CYCLE_MAX:
100 ms (default) => XX

Fax Function

291

EPSON AcuLaser CX11/CX11F

Revision C

Fax function operation is unstable.

Check Point

Corrective Action

Unstable operation of fax function may be


caused by improper system parameter
settings (they might have been overwritten
incorrectly).

Initialize the system parameter settings. Be


sure to follow the procedure given below
not to erase the user-defined information.
1. Backup the information set by the user
using the Fax Maintenance Tool.
2. Initialize the system parameter settings
using the menu in the MFP Maintenance
mode.
3. Download the backup copy of the user
information.

TROUBLESHOOTING

Fax Function

292

EPSON AcuLaser CX11/CX11F

Revision C

3.6.3 Other Troubles and the Remedies


Table 3-16. List of Troubles and Remedies
Trouble
Dialing troubles using
PBX system

Symptom

Possible Cause

The product does not start dialing.

The dial tone setting is not appropriate.

The product fails to dial despite the fact


there is no trouble on the receiving end.

The parameter settings for pulse dialing (Make


time/Break time) to be recognized by a PBX are
not appropriate.
The parameter settings for tone dialing (Tone time)
to be recognized by a PBX are not appropriate.

The product does not receive a fax.

The parameter settings relating to Ring (frequency,


cadence, etc.) are not appropriate.

The product cannot achieve high-speed


communication.

It is attributed to the PBX characteristic.

Communication errors and incorrect


printing of faxes occur frequently.

Occurrence of a specific tone at regular intervals


by the PBX causes the symptom.

Communication errors Communication errors and incorrect


with overseas recipient printing of faxes occur frequently.

Transmitting troubles Cannot establish the communication with


from other fax
the product.
machines to the product
Multiple pages cannot be transmitted at a
time (one page only)

Troubles depend on
environment
configurations

Check Point

Remedy

Check the PBX setup and system


Change the corresponding system
parameter setting of the product.
parameter settings according to the
(To see the system parameter setting, PBX setup.
execute Read backup data using the
Fax Maintenance Tool.)

It is attributed to the line quality.


(echo, noise)

Call the recipient to check the line


quality.

(Use another communication


method)

The fax-signal level is too low.

Get the communication protocols log


and analyze it.

Change the corresponding system


parameter settings.

The protocols do not meet the ITU-T standard.

Get the communication protocols log


and analyze it.

Change the corresponding system


parameter settings.

Get the communication protocols log


and analyze it.

Change the corresponding system


parameter settings.

Check the connection status.

Correct the improper connection


method.

Occurrence of a particular tone


The protocols do not meet the ITU-T standard.

A complex fax, such as one with many


graphics, cannot be transmitted.

The protocols do not meet the ITU-T standard.

Cannot establish the communication.

The recipient is using a signal analyzer, coder, or


any other special devices to receive a fax.

Abnormal operation occurs when receiving A phone/fax auto switch device is used.
faxes and dialing.

Troubles depend on the Abnormal operation occurs when receiving Too many devices are parallel-connected.
installation status
faxes and dialing.
Accessing to phone line cannot be made.

The interior wiring is not correct (improper


connection).

The product gets disconnected upon starting The LINE/TEL is connected reversely.
to receive a fax.

TROUBLESHOOTING

Fax Function

293

EPSON AcuLaser CX11/CX11F

Revision C
Table 3-16. List of Troubles and Remedies

Trouble

Symptom

Troubles depend on the When receiving a fax from a certain fax


printer/scanner section machine, one page of the fax is always
divided into two or more pages.

Possible Cause
The sending fax machine has trouble to feed the
documents.
(miss-feed, skew-feed)

Check Point

Remedy

Confirm the condition of the sending


fax machine.

Ask the sender to fix the trouble.

Check the scanner and ADF if they


operate normally.

If any problems are found, fix them.

The document scanning range of the sending fax


machine is too wide.
Number of lines/page setting of the sending fax
machine exceeds a standard level due to additional
header.
Regular-sized one page transmitted from
the product is divided into two or more
pages on the receiving fax machine.

TROUBLESHOOTING

The product has trouble to feed the documents.


(miss-feed, skew-feed)

Fax Function

294

EPSON AcuLaser CX11/CX11F

Revision C

3.6.4 Collecting Error Information


The AcuLaser CX11F has functions to monitor fax jobs and store detailed job and error
histories that are important to analyze fax-relating troubles. The stored information can
be printed out in a variety of forms using the menu function and can be retrieved using
a special tool. According to the facing trouble, select the functions to be used to get
enough information to analyze the trouble.

3.6.4.1 MFP Maintenance Tool

When fax troubles especially due to environment configuration occur, get the error
information using [Trouble Info Collection] function to provide it to the analyzing
department. For details on the tool, refer to 5.3.2 Retrieving/Writing User Data
(p544). The table below shows the information that can be obtained using the function.
Table 3-17. List of Information Obtained by the Tool
Info Name

Description

System error history

Date and time of error occurrence and the error codes (Hex).

Internal error history

Date and time of error occurrence and the error codes (Hex).

The MFP Maintenance Tool allows fax-relating user-established data stored on the
product to be retrieved and stored into a computer and rewritten into the product. The
intended purpose of the tool is to backup the user data in case of product failure which
requires a replacement unit.

System parameter settings

Prints out a list of current system parameter settings.

Communication jobs

Fax jobs stored in the backup data (up to 54 jobs) are sorted by
the parameter and printed out as a list.

Counter

Prints out a list of counter label names and counter settings

TOOL FUNCTIONS OVERVIEW

SW version

The current S/W version installed on the fax unit is displayed.

[User data] Menu

Downloads the user data into a computer.


Retrieves the user-established setups and data stored on the product and writes
them into a computer.

Uploads the user data into the product (fax unit).


Rewrites the user data into the product.

[Trouble Info Collection] Menu

Retrieves a backup data.


This function is intended to collect error information on the product. The error
information can be retrieved and stored into a computer as a file.

TROUBLESHOOTING

Fax Function

295

EPSON AcuLaser CX11/CX11F

Revision C

TROUBLE INFO COLLECTION (OBTAINING BACKUP DATA)


PROCEDURE
1.

Click on the Trouble Info Collection tab and click the [Start] button.

2.

Specify the destination to save and enter a name for the file.

3.

When retrieving the backup data is finished, a message notifying the completion of
the task is displayed.

A backup data file is stored on the specified destination when the process is completed
normally.

Specify the
destination to save
and file name

Repeats number of
times same as the
number of fax jobs

Figure 3-7. Trouble Info Collection Screen

Figure 3-8. Backup Data

TROUBLESHOOTING

Fax Function

296

EPSON AcuLaser CX11/CX11F

Revision C

3.6.4.2 Log Information

Table 3-18. Contents of the Fax Setting List (in fax mode)
NO.

Detailed information about troubles on transmitting/receiving faxes also can be


obtained by the following method.
FAX SETTING LIST
In fax mode, press the [Advanced] button to enter the Printing Report menu. Select
the Fax Setting List in the menu and execute it. Current fax settings for the items
indicated in Table 3-18 are listed and printed out.
The product (fax unit) can be started up in Maintenance Mode by changing a certain
parameter setting. If the above operation is performed in Maintenance Mode, the
following items are added to the Fax Setting List. See 3.6.4.3 System Parameter
Settings (p301) on how to change the parameter setting.

Item

Line Type

Dial Mode

Personal Number

Personal Name

Speaker Volume

Country

Auto Redialing Times

Sender Record

Answering Mode

10

Ring Response Time

11

Activity Report

12

Transmission Report

Total counts of transmitted pages

13

Multi. Trans. Report

Total counts of received pages

14

Total counts of transmitted pages in G3 mode (successful jobs)

Software Version
Fax
Modem

Total counts of transmitted pages in G3 mode (Unsuccessful jobs)

Total counts of received pages in G3 mode (successful jobs)

Total counts of received pages in G3 mode (Unsuccessful jobs)

Job Counter Information

System Error History

Number of error occurrences

Date and time of error occurrence

Error code

TROUBLESHOOTING

Fax Function

297

EPSON AcuLaser CX11/CX11F

Revision C

The product can be started up in [Maintenance Mode] by changing the parameter


setting as follows.
The system parameter:
Maintenance code (Main-Sub):
Setting value:

TROUBLESHOOTING

SYS_MACHINE_MODE
300-028
0 = Normal mode (default)
1 = Maintenance mode

Fax Function

298

EPSON AcuLaser CX11/CX11F

Revision C
Note : The Job Counter and the Error History are added in the Maintenance Mode.

Fax Setting List


Fax/Report Settings
Line Type
Dial Mode
Personal Number
Personal Name
Speaker Volume
Country
Auto Redialing Times
Sender Record
Answering Mode
Ring Response Time
DRPD
Activity Report
Transmission Report
Multi Trans. Report

PSTN
10PPS
0XXXXXXXXX
EPSON
1
Japan
5times
ON
Fax Only
10sec.
Normal
Never Output
OFF
only when an error occurs

Software Version
FAX

Ver. 0003 (BOOT1)


Ver. 0004 (BOOT2)
Ver. 0003 (User)
5K6E6E01

Modem

Corresp. Counter
Total Pages Sent
Total Pages Received
G3 Pages Sent (OK)
G3 Pages Rcvd (OK)
G3 Pages Sent (Prblm)
G3 Pages Rcvd (Prblm)

Error History
No
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20

12443
3456
780
23
3
0

Time Occurred
03/05/04 10:33
03/05/05 21:09
03/05/05 23:45

Error Code
006-350
006-350
006-350

Figure 3-9. Sample of Fax Setting List

TROUBLESHOOTING

Fax Function

299

EPSON AcuLaser CX11/CX11F

Revision C

PROTOCOL MONITOR LIST


Protocol Monitor

Changing a certain system parameter setting is required to print the Protocol Monitor
List.
When a fax transmitting/receiving job is performed with the list printing enabled,
control protocols (ITU-T.30 protocols) used for the jobs are monitored and printed out
for every job.Verifying the protocols (signals, commands) printed on the list enables to
analyze an error occurrence timing and status.

Date/Time
Personal Number
Personal Name

: 03/05/06 11:33
: 0XXXXXXXXX
: EPSON

Transmission Information
Start Time
05/03 11:36

Software Version
FAX

The contents of the list are as follows.


Common header

Trace Data
LAPTIME

Software version

002
010
01:6
048
051
064
074
084
100

Trace data

Lap time

Transmitted signal names

Direction (transmitting or receiving)

Received signal names

FCF (Facsimile Control Field)

FIF (Facsimile Information Field)

:
:
:
:
:
144592

TtlTime
145

Pages
1/1

Mode
SG3

Result
0000

Comm.

FCF

FIF

40
80
43
83

30323632383531323136
xxxxxxxx
xxxxxxxx
xxxxxxxx

84

xxxxxxxx

Contents

Ver.0003 (BOOT1)
Ver.0003 (BOOT2)
Ver.0003 (User)
5K6E6E01

Modem

Fax job result information

Destination Station
0XXXXXXXXX

LOCAL
ANSam
CSI
DIS

CFR

REMOTE

TSI
DCS
TCF

PIN
PPS. NULL
:
:
:
:
:
DCN

BF00

The [Protocol Monitor List] can be printed out by changing the parameter setting as
follows.
The system parameter:
Maintenance code (Main-Sub):
Setting value:

REP_PROTOCOL_OUT
330-001
0 = Not print (default)
1 = Only when an error occurs
2 = Print always

Figure 3-10. Sample of Protocol Monitor List

TROUBLESHOOTING

Fax Function

300

EPSON AcuLaser CX11/CX11F

Revision C

3.6.4.3 System Parameter Settings


When changing system parameter settings is required to print Fax Setting List or
Protocol Monitor List as described on the previous section, and when changing the
settings is required for troubleshooting as indicated in 3.6.2 Troubleshooting by
Symptoms (p291) and 3.6.3 Other Troubles and the Remedies (p293) , follow the
procedure given below.
C A U T IO N

Some of the system parameter settings are restricted according


to the regulations or standards of the country or region. To
prevent those settings from being changed by mistake,
changing system parameter settings that are not described in
this manual is prohibited.
Be sure to observe the specified setting range for the system
parameter. Setting a value out of the range is not guaranteed.
If a malfunction of the fax operation occurs due to the
improper setting, the system parameter should be initialized.
See 3.3.2.1 Memory Clear (p138)

5.

Enter the Maintenance Code; Main code and Sub code of the target parameter in
the entry screen as shown in Step 3..

6.

Confirm the setting values for the target system parameter, and enter a proper
value beside the VALUE (HEX):.

7.

After confirming OK is displayed beside the Result:, turn the product off.

8.

Reboot the product and perform required operaions.

SETTING EXAMPLE
When changing Tone level to fix frequent communication errors (Communication
errors occur (p.291)).

Corresponding parameter name:


Maintenance Code:
Setting value:

STEP
1.

Start up the product in MFP Maintenance Mode.


See 3.3 MFP Maintenance Mode (p133)

2.

Select Fax Maintenance.


See 3.3.2 Fax Maintenance (p137)

3.

Select Parameter Check and execute Write data.


See 3.3.2.3 Parameter Check (p140)

COM_TX_ATT_LEVEL
MAIN = 300
SUB = 006
5 through 15
(Default = 10)

MAIN
SUB

4.

See 7.7.1 List of System Parameter (p649) to find a target system parameter
name (label).

TROUBLESHOOTING

Fax Function

301

CHAPTER

4
DISASSEMBLY AND ASSEMBLY

EPSON AcuLaser CX11/CX11F

Revision C

4.1 Overview

4.1.1 Precautions
The precautions below (WARNING and CAUTION), must always be followed during
disassembly and assembly.

This section describes procedures for disassembling the main components of the
product. Unless otherwise specified, disassembled units or components can be
reassembled by reversing the disassembly procedure.

W A R N IN G

Procedures which, if not strictly observed, could result in personal injury are described
under the heading WARNING.
CAUTION signals a precaution which, if ignored, could result in damage to
equipment.

Important tips for procedures are described under the heading CHECK POINT.

If the assembly procedure is different from the reversed disassembly procedure, the
correct procedure is described under the heading REASSEMBLY.

Any adjustments required after reassembly of components or parts are described under
the heading ADJUSTMENT REQUIRED.
When you have to remove any units or parts that are not described in this chapter, refer
to the exploded diagrams in the appendix.

DISASSEMBLY AND ASSEMBLY

Overview

Disconnect the power cable before disassembling or assembling


the printer. If you need to work on the printer with power
applied, strictly follow the instructions in this manual.
Always wear gloves for disassembly and reassembly to avoid
injury from sharp metal edges.
To protect sensitive microprocessors and circuitry, use static
discharge equipment, such as anti-static wrist straps, when
accessing internal components.
Never replace the fuse on the Power Supply Board in any
circumstances.
Be aware that letting the laser beam get into your eye directly
could result in loss of vision.
Never open any cover on which a Warning Label for Laser
Beam is attached.
Use extreme caution to avoid injury of yourself and anyone
around you with a clear understanding of hazardous nature of
the laser beam.
The Fuser unit and other high-temperature parts remain at
hazardous temperature for a certain period of time even after
stop of operation and turning off of the power. To prevent
suffering a burn, be sure to wait after power turning off until
the temperature of the parts cool down to a safe level, and then
start working on the printer.
To avoid dust explosion or ignition, never bring any
consumables close to flame or throw them into fire.
When developer or oil stuck to your skin or clothes, wipe it off
with a dry cloth carefully and wash it off with water
immediately.

303

EPSON AcuLaser CX11/CX11F

W A R N IN G

Revision C

Be careful not to let the developer or toner get into your eye or
mouth, and not to inhale it. And also care should be taken for
people around you to prevent them from the same thing.
(Spread a sheet of paper inside and around the printer to
prevent soiling.)
Since there are many different screws, use them in correct
positions. Be extremely careful of the difference between the
screws for resin and those for sheet metal. If the screw for resin
is mistaken for the screw for sheet metal, its threads will be
broken, leading to a crushed screw hole or trouble.
Do not pick up the spilt toner with a vacuum cleaner (for home
use). To do so may cause the sucked toner particles to catch fire
by sparks of the electric contacts. If the toner has spilt on the
floor, etc., clean it with a broom or wipe it with a cloth
moistened with neural detergent. If it is necessary to clean a lot
of spilt toner with a cleaner, use a cleaner exclusively designed
for toner.

W A R N IN G

Use only recommended tools for disassembling, assembling or


adjusting the printer.
Apply lubricants and adhesives as specified.
Make the specified adjustments when you disassemble the
printer. (Refer to Chapter5 for details.)

Leg_Sec001_014EA

DISASSEMBLY AND ASSEMBLY

Overview

304

EPSON AcuLaser CX11/CX11F

Revision C
Turn the printer OFF, and disconnect the power cord before starting work.

4.1.2 Before you start work


This chapter describes the procedures for removing and attaching the main parts of the
printer with the printer broken down into 12 main components according to the parts
list.
Category

Before disassembling the printer, remove Photoconductor Unit.


Before performing work around FUSER ASSY, allow the FUSER ASSY and its
surrounding area to sufficiently cool down.
Take sufficient care during work as exerting unnecessary force may damage parts
or cause them to malfunction.

Disassembly/Reassembly
Reference Page (Section No.)

COVER

p.311 (4.2.2)

Avoid staticky places such as on a carpet when servicing.

MSI

p.332 (4.2.3)

PH ASSY

p.352 (4.2.4)

TRANSFER

p.369 (4.2.5)

XERO

p.390 (4.2.6)

Wear a wrist strap to discharge static electricity from the human body, whenever
possible. When must work without an antistatic wrist band or any other goods for
static protection, touch metallic portion of the printer connected to the earth before
getting started.

ROS

p.404 (4.2.7)

DEVE

p.407 (4.2.8)

FUSER

p.418 (4.2.9)

DRIVE

p.423 (4.2.10)

ELECTRICAL

p.431 (4.2.11)

500 PAPER CASSETTE & 500 PAPER FEEDER

p.445 (4.2.12)

SCANNER
C A U T IO N

After work is finished, use CLEANER ASSY to clean the window of ROS ASSY.

p.484 (4.3)

When performing work on parts controlled as spare parts


which the disassembling procedures are not given in this
manual, fully observe how they are attached before starting
work.
In principle, options must already have been removed before
starting work. However, if there is no need to remove them, it is
allowed to service with them attached.

DISASSEMBLY AND ASSEMBLY

Overview

305

EPSON AcuLaser CX11/CX11F

Revision C

4.1.3 List of Screws


Many types of screws are used on this printer. Do not mistakenly attach them at the wrong positions. Pay special attention when handling screws for plastic and screws for metal
plates. If you mix up these screws, screw holes will be damaged. Screw threads also will be damaged, which may cause further trouble.
C A U T IO N

Positions inscribed with the letter T on the frame indicate screws


for plastic.

Printer Section
Table 4-1. List of screws (Printer)
No.
1

Type
For plastic
Screw
Silver tapping

Application

Shape

Plastic
Rough
Part, Plastic
etc.

For plastic
Screw
Silver tapping with flange

Plastic
Rough
Part, Plastic
etc.

For plastic
Screw
Silver tapping with washer

Plastic
Rough
Part, Plastic
etc.

For metal plate Screw


Silver tapping with flange

Metal
plate

How to Recognize Screw Type

Cautions

Silver colored
This is a self-tapping screw. It threads the screw hole, so
Screw threads are rougher than metal plate take care not to screw it diagonally.
TYPE
Screw tip is fine.
Silver colored
This is a self-tapping screw. It threads the screw hole, so
take care not to screw it diagonally
With flange
Screw threads are rougher than metal plate
TYPE
Screw tip is fine.
Silver colored
This is a self-tapping screw. It threads the screw hole, so
take care not to screw it diagonally
With washer
Screw threads are rougher than metal plate
TYPE
Screw tip is fine.
Silver colored
With flange
Screw tip is slightly fine.

This is a self-tapping screw. It threads the screw hole, so


take care not to screw it diagonally

Part, Metal
etc. plate

DISASSEMBLY AND ASSEMBLY

Overview

306

EPSON AcuLaser CX11/CX11F

Revision C
Table 4-1. List of screws (Printer)

No.
5

Type

Application

For metal plate Screw


Silver tapping with flange

Shape

How to Recognize Screw Type

Metal
plate

Cautions

Silver colored
With flange
Uniform screw diameter
Part, Metal
etc. plate

For metal plate Screw


Silver

Metal
plate

Silver colored
Uniform screw diameter
Part, Metal
etc. plate

For metal plate Screw


Silver with external toothed washer

Metal
plate

Silver colored
With external toothed washer
Uniform screw diameter
Part, Metal
etc. plate

Scanner Section
Table 4-2. List of screws (Scanner, ADF)
No.

Type

No.

Type

No.

Type

M3x6mm, S-type, A-head

M3x8mm, S-type, B-head

11 M2x10mm, G-type, P-head

M3x8mm, P-type, A-head

M3x6mm, G-type, C-head,


W/spring washer, W/5 flat washer

12 M3x12mm, P-type, P-head

M3x8mm, S-type, A-head

M3x10mm, B-type, F-head

13 M1.7x6mm, B-Type, F-head

M3x8mm, P-type, B-head

M2x8mm, B-type, P-head

M3x10mm, P-type, B-head

10 M3x6mm, B-type, P-head

4.1.4 Tools
Use only specified tools to avoid damaging the printer.
Name

Commercial Availability

Code

Commercial Availability

Code

Phillips screwdriver No.1

Available

B743800100

Cutting pliers

Available

B740400100

Phillips screwdriver No.2

Available

B743800500

Tweezers

Available

---

Slotted screwdriver

Available

B743000100

E-Ring holder

Available

---

DISASSEMBLY AND ASSEMBLY

Name

Overview

307

EPSON AcuLaser CX11/CX11F

Revision C
Sections in procedures described as In the case of the specification refer to
work to be performed on printers of a specific specification. (Work is not to be
performed on printers that do not fall under this specification.)

4.1.5 Conventions used in descriptions of procedures


Expressions relating to directions in procedures are defined as follows:

FRONT : Front direction facing the front side of the printer

REAR : Rear direction facing the front side of the printer

LEFT

RIGHT : Right direction facing the front side of the printer

Screws in illustrations are to be loosened and removed using a Phillips screwdriver


unless otherwise specified.
Black arrows in illustrations indicate that the part should be moved in the indicated
direction.
When black arrows are given a consecutive number, this indicates that they should
be moved in the indicated order.

: Left direction facing the front side of the printer

For details on positions of connectors (P/J), refer to APPENDIX (p567)

LEFT

REAR

RIGHT

FRONT

Leg_Sec03_001RA

Figure 4-1. Definition of Printer Orientation

DISASSEMBLY AND ASSEMBLY

Overview

308

EPSON AcuLaser CX11/CX11F

Revision C

4.2 Printer

7)

4.2.1 SCANNER
REMOVAL
1.

Remove the accordion shaped rubber covers (HINGE COVER L, HINGE COVER
R) from the left and right hinge sections.

2.

Remove the COVER ASSY LH. (p324)

3.

Remove the two screws (silver, with flange, 8 mm) that secure the COVER LEG
LH OUTER to the main unit, and remove the COVER LEG LH OUTER from the
main unit together with the HINGE COVER L.

4.

Disconnect the five connectors (CN701 to CN705) on the PWBA ESS.

5.

Remove the screw (silver, with flange, 8mm) that secures the WIRE GROUND of
the SCANNER.

6.

Release the harnesses of the SCANNER from the clamp.

7.

Remove the two screws (silver, with flange, 8 mm) that secure the SPRING SC
FFC to the main unit, and remove the SPRING SC FFC from the main unit.

8.

Remove the five screws (silver-with flange-8mm x 4, silver-no flange-8mm x 1)


that secure the SCANNER to the main unit.

9.

Lift the SCANNER straight above the main unit to remove the SCANNER from
the main unit.

5)
4)

8)

Black Tape

HINGE
COVER L

7)
2)-1

2)-1

2)-2
6)-2
6)-1
6)-2

CN702

CN701

NOTE

C A U T IO N

CN705 CN704

6)-1

Be careful not to damage the cable by getting it stuck or hitting it in/


against the components inside the printer when pulling out the cable
from the printer main unit to remove the scanner.

CN704(12 pin)

CN703

FERRITE CORE
CN701(14 pin)

3)

CN702(13 pin)

Leg_03_600RD

Figure 4-2. Removal of SCANNER

DISASSEMBLY AND ASSEMBLY

Printer

309

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Install the SCANNER on the main unit.

2.

Secure the SCANNER to the main unit with five screws (silver-with flange-8mm x 4,
silver-no flange-8mm x 1).

3.

Secure the SPRING SC FFC to the main unit with the two screws (silver, with flange,
8 mm).
C A U T IO N

When securing the two SPRING SC FFCs, make sure that the part
of the SCANNER harnesses with black tape are located between the
two SPRING SC FFCs.

4.

Secure the harnesses of the SCANNER with the clamp.

5.

Secure the WIRE GROUND of the SCANNER with the screw (silver, with flange, 8
mm).

6.

Connect the five connectors (CN701 to CN705) to the PWBA ESS.


C H E C K
P O IN T

C A U T IO N

When reassembling the AcuLaser CX11F (fax model), removing the


fax module in advance make it easier to connect CN701, CN702, and
CN704 to the PWBA ESS.

The CN701, CN702, and CN704 FFCs are resemble each other
in shape as their pin numbers are so close; 14, 13, and 12
respectively. Be careful not to connect them wrongly.
When reassembling the AcuLaser CX11F (fax model), make
sure to put CN701 (14-pin) and CN702 (13-pin) FFCs through
the FERRITE CORE.

7.

Secure the COVER LEG LH OUTER with the two screws (silver, with flange, 8 mm)
to the main unit together with the HINGE COVER L.

8.

Attach the COVER ASSY LH.(p324)

9.

Attach the accordion shaped rubber covers (HINGE COVER L, HINGE COVER
R) to the left and right hinge sections.

DISASSEMBLY AND ASSEMBLY

Printer

310

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2 COVER
9)

4.2.2.1 COVER ASSY TOP


REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Remove COVER ASSY RH. (p329)

3.

Remove Fuser ASSY. (p418)

4.

Loosen the two screws (silver, with flange, 8mm) fastening the COVER LEG RH
OUTER to the main unit.

5.

Remove COVER LEG RH OUTER from the main unit.

6.

Slide COVER LEG LH INNER upward and remove it.

7.

Remove the screw (silver, with flange, 8mm), and remove the STOPPER PLATE.

8.

Remove the 2 E-rings fastening the COVER ASSY TOP to the main unit.

9.

Open COVER ASSY TOP and silde it to the right to remove it.

8)

8)
6)
4)

5)

4)

7)

Leg_Sec03_002RC

Figure 4-3. Removal of COVER ASSY TOP

DISASSEMBLY AND ASSEMBLY

Printer

311

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Attach COVER ASSY TOP to the main unit with the COVER ASSY TOP opened.
C A U T IO N

When performing the following work, use the outer of the two
grooves located on the stud.

2.

Secure STOPPER PLATE to the main unit with the screw (silver, with flange, 8mm).

3.

Fasten COVER ASSY TOP with the 2 E-rings.

4.

Fit COVER LEG LH INNER to the main unit.

5.

Secure COVER LEG LH INNER to the main unit with the screw (silver, with flange, 8
mm).

6.

Fit COVER LEG LH OUTER to the main unit.

7.

Secure COVER SIDE LH ASSY to the main unit with the 2 screws (silver, with flange,
8 mm).

8.

Install Fuser ASSY. (p418)

9.

Attach COVER ASSY RH.. (p329)

10. Attach COVER ASSY RH.. (p324)

DISASSEMBLY AND ASSEMBLY

Printer

312

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.2 TRAY EXTENSION, COVER TRAY

3)-2

3)-1

3)-1

REMOVAL
1.

Draw out COVER TRAY until it comes to a stop.

2.

Open COVER ASSY TOP.

3.

Unhook the hook fastening COVER TRAY to COVER ASSY TOP, and remove
COVER TRAY together with TRAY EXTENSION.

4.

Open TRAY EXTENSION.


C A U T IO N

5.

When performing the following work, take care not to damage the
TRAY EXTENSION boss.

2)

Bend the TRAY EXTENSION boss with a small screw driver or similar tool, and
draw out and remove the TRAY EXTENSION boss from the hole on COVER
TRAY.

REINSTALLATION

Leg_Sec03_003EC

Figure 4-4. Removal of TRAY EXTENSION and COVER TRAY (1)


C A U T IO N

1.

When performing the following work, take care not to damage the
TRAY EXTENSION boss.

5)-2

With TRAY EXTENSION opened, insert the boss on one side of the TRAY
EXTENSION into the hole on COVER TRAY, and attach the TRAY
EXTENSION boss on the other side into the hole on COVER TRAY while
bending down the TRAY EXTENSION boss.

2.

Close TRAY EXTENSION.

3.

Align COVER TRAY with the attachment position on COVER ASSY TOP, and
attach COVER TRAY together with TRAY EXTENSION.

4.

Close COVER ASSY TOP.

5.

Push in COVER TRAY gently until it comes to a stop.

4)
5)-1

Leg_Sec03_501EB

DISASSEMBLY AND ASSEMBLY

Figure 4-5. Removal of TRAY EXTENSION and COVER TRAY (2)

Printer

313

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.3 COVER FUSER


REMOVAL
1.

Open COVER FUSER.

2.

Bow COVER FUSER to pull out its right and left convex potions, and remove the
COVER FUSER.

2)-1
1)

REINSTALLATION
1.

Insert the right and left convex potions of the COVER FUSER.

2.

Close COVER FUSER.

2)-2

LEFT
Protrusion
Leg_Sec03_005EB

Figure 4-6. Removal of COVER FUSER

DISASSEMBLY AND ASSEMBLY

Printer

314

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.4 COVER TOP SIDE L


REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Remove Fuser ASSY. (p418)

3.

Slide COVER LEG RH INNER upward and remove it.

4.

Loosen the screw (silver, with flange, 8mm) fastening the COVER LEG LH
INNER to the main unit.
C A U T IO N

5.

3)

The screw fastening the COVER TOP SIDE L is designed not to


come loose from the COVER TOP SIDE L.

4)
5)

Remove COVER TOP SIDE L together with the COVER FUSER GUIDE from
the main unit.

REINSTALLATION
1.

Match the hole on the COVER TOP SIDE L with the boss on the main unit.

2.

Fasten COVER TOP SIDE L to the main unit with the screw (silver, with flange, 8
mm).

3.

Fit COVER LEG LH INNER to the main unit.

4.

Secure COVER LEG LH INNER to the main unit with the screw (silver, with
flange, 8mm).

5.

Install Fuser ASSY. (p418)

6.

Attach COVER ASSY LH. (p324)

DISASSEMBLY AND ASSEMBLY

Leg_Sec03_502RC

Figure 4-7. Removal of COVER TOP SIDE L

Printer

315

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.5 COVER TOP SIDE R


4)

REMOVAL
1.

Open the COVER FUSER. (p314)

2.

Open the COVER ASSY TOP.

3.

Remove the screw (silver, with flange, 8 mm) fastening the COVER TOP SIDE R
to the main unit.

4.

Remove the COVER TOP SIDE R from the main unit.

3)

REINSTALLATION
1.

Match the hole on the COVER TOP SIDE R with the boss on the main unit.

2.

Fasten COVER TOP SIDE R to the main unit with the screw (silver, with flange, 8
mm).

3.

Close COVER ASSY TOP.

4.

Close COVER FUSER. (p324)


Leg_Sec03_503EA

Figure 4-8. Removal of COVER TOP SIDE R

DISASSEMBLY AND ASSEMBLY

Printer

316

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.6 SWITCH ASSY TOP


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Unclamp the two clamps fastening the harness of SWITCH ASSY TOP, and
remove the harness.
C A U T IO N

Intermediate
connector (Blue)

When performing the following work, leave the intermediate


connector (blue) on the harness side.
4)

3.

Disconnect connector (P/J116, blue) of SWITCH ASSY TOP.

4.

Remove the screw (silver, with flange, 8 mm) fastening SWITCH ASSY TOP to
the main unit.

5.

Remove SWITCH ASSY TOP from the main unit.

3)
2)
(Blue)

REINSTALLATION
1.

Match the hole on SWITCH ASSY TOP with the boss on the main unit, and
attach.

2.

Fasten SWITCH ASSY TOP to the main unit with the screw (silver, with flange, 8
mm).

3.

Connect connector (P/J116, blue) of SWITCH ASSY TOP.

4.

Clamp the harness of SWITCH ASSY TOP with the two clamps.

5.

Attach COVER ASSY RH. (p329)

Leg_03_006EC

Figure 4-9. Removal of SWITCH ASSY TOP

Table 4-3. Symptoms when the connector is loose


Connector No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J116

B Open

Printing is not
possible.

---

DISASSEMBLY AND ASSEMBLY

Printer

317

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.7 SWITCH ASSY FRONT

Table 4-4. Symptoms when the connector is loose

REMOVAL

Connector No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

1.

Remove COVER ASSY RH. (p329)

P/J115

B Open

Printing is not
possible.

---

2.

Unclamp the clamp fastening the harness of SWITCH ASSY FRONT and remove
the harness.

P/J116

B Open

Printing is not
possible.

---

3.

Remove the screw (silver, with flange, 8 mm) fastening SWITCH ASSY FRONT
to the main unit.

4.

Remove SWITCH ASSY FRONT from the main unit.


C A U T IO N

When performing the following work, leave the intermediate


connector (white) on the harness side.

Intermediate
connector (White)
4)

5.

Disconnect connector (P/J115, white) and connector (P/J125) from SWITCH


ASSY FRONT.

5)

3)
2)

REINSTALLATION
1.

Connect connector (P/J115, white) and connector (P/J125) to SWITCH ASSY


FRONT.

2.

Match the hole on SWITCH ASSY FRONT with the boss on the main unit.

3.

Fasten SWITCH ASSY FRONT to the main unit with the screw (silver, with
flange, 8 mm).

4.

Fasten the harness of SWITCH ASSY FRONT with the clamp.

5.

Attach COVER ASSY RH. (p329)

5) (White)

Leg_03_504ED

DISASSEMBLY AND ASSEMBLY

Figure 4-10. Removal of SWITCH ASSY FRONT

Printer

318

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.8 COVER RH, SLIDE BAR, COVER ROS WINDOW


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Unhook the four hooks fastening GUIDE BAR to COVER RH, and remove
GUIDE BAR.

3.

Remove the screw (silver, with flange, tapping, 8 mm) fastening COVER ROS
WINDOW to SLIDE BAR.

4.
5.

5)

Slide COVER ROS WINDOW along the rib of COVER RH, and remove COVER
ROS WINDOW from the protrusion on COVER RH.

2)

Remove SLIDE BAR from COVER RH.

REINSTALLATION
1.

Attach SLIDE BAR at the attachment position on the rear side of COVER RH.
2)

4)
C A U T IO N

When performing the following work, be sure to insert the top and
bottom of COVER ROS WINDOW inside the protrusions on
COVER RH.

2.

Match COVER ROS WINDOW with the attachment position on the rear of
COVER RH, slide COVER ROS WINDOW along the ribs on COVER RH, and
attach COVER ROS WINDOW to SLIDE BAR.

3.

Fasten COVER ROS WINDOW to SLIDE BAR with the screw (silver, with
flange, tapping, 8 mm).

4.

Match the holes on GUIDE BAR with the boss of COVER RH, attach GUIDE
BAR, and fasten by the four hooks.
C A U T IO N

3)

After performing the above work, move SLIDE BAR to make sure
that COVER ROS WINDOW can be opened/closed smoothly.

CAUTION
Leg_Sec03_007EA

Figure 4-11. Removal of COVER RH, SLIDE BAR and COVER ROS WINDOW
5.

Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

319

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.9 COVER MSI


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Slide COVER MSI in a slightly open state to the right to remove from the main
unit.

2)-1

REINSTALLATION
1.

Match the hole on COVER MSI with the boss on the main unit with COVER MSI
in a slightly open state, and slide COVER MSI to the left to attach.

2.

Attach COVER ASSY RH. (p329)

2)-2
Leg_Sec03_008EA

Figure 4-12. Removal of COVER MSI

DISASSEMBLY AND ASSEMBLY

Printer

320

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.10 COVER FRONT L, COVER FRONT ASSY U


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove the 3 screws (silver, with flange, 8 mm) fastening COVER FRONT L to
the main unit.

5.

Slide COVER FRONT L to the right, unhook the two hooks on the rear of COVER
FRONT L from the holes on the main unit, and remove COVER FRONT L
together with COVER FRONT ASSY U.
C A U T IO N

5)-1

4)

When performing the following work, take care not to damage the
COVER FRONT ASSY U boss.
4)

6.

5)-2

4)

Leg_Sec03_009RB

Figure 4-13. Removal of COVER FRONT L and COVER FRONT ASSY U (1)

Press the bosses on the left and right of COVER FRONT ASSY U by inserting a
screwdriver, and draw out from the holes on COVER FRONT L to remove
COVER FRONT ASSY U from COVER FRONT L.

6)-1

6)-2

Leg_Sec03_010EB

Figure 4-14. Removal of COVER FRONT L and COVER FRONT ASSY U (2)

DISASSEMBLY AND ASSEMBLY

Printer

321

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

When performing the following work, take care not to damage the
COVER FRONT ASSY U boss.

1.

Match the boss on COVER FRONT ASSY U with the holes on COVER FRONT
L while bending down COVER FRONT ASSY U, and attach COVER FRONT
ASSY U to COVER FRONT L.

2.

Match the two hooks on the rear of COVER FRONT L with the holes on the main
unit, and attach COVER FRONT L together with COVER FRONT ASSY U.

3.

Fasten COVER FRONT L to the main unit with the 3 screws (silver, with flange, 8
mm).

4.

Attach COVER MSI. (p320)

5.

Attach COVER ASSY LH. (p324)

6.

Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

322

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.11 OP PANEL (CONTROL, PANEL)

4)-2
3)

REMOVAL
1.

Open COVER ASSY TOP.

2.

Open COVER FRONT ASSY U.


C A U T IO N

3)

When performing the following work, take care not to remove OP


PANEL too far as it is connected by a harness.

4)-1

3.

Remove the 3 screws (silver, with flange, 6 mm) fastening OP PANEL to the main
unit.

4.

Remove the protrusions on the left and right of OP PANEL from COVER RH and
COVER LH while pushing them outward, and slightly remove OP PANEL from
the main unit.

5.

Disconnect connector CN1 and the terminal connected to OP PANEL to remove


OP PANEL.

3)

4)-1

REINSTALLATION

C A U T IO N

When performing the following work, take care to prevent the


harness from being caught between the main unit and OP PANEL.
Leg_Sec03_184RB

Figure 4-15. Removal of OP PANEL


1.

Connect connector CN1 and the terminal to OP PANEL.

2.

While extending COVER RH and COVER LH each to the left and right, put the
protrusions on the left and right of OP PANEL inside COVER RH and COVER
LH, and attach OP PANEL to the main unit.

3.

Fasten OP PANEL to the main unit with the 3 screws (silver, with flange, 6 mm).

4.

Close COVER FRONT ASSY U.

5.

Close COVER ASSY TOP.

DISASSEMBLY AND ASSEMBLY

Printer

323

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.12 COVER ASSY LH


REMOVAL
1.

Open COVER ASSY TOP.

2.

Open COVER FRONT ASSY U.

3.

Open COVER MSI.

4.

Remove COVER ESS. (p325)

5.

Remove the 5 screws (silver, with flange, 8 mm) fastening the COVER ASSY LH
to the main unit.

6.

Lift up the COVER ASSY LH, and unhook the 4 hooks on the rear of the COVER
ASSY LH from the holes on the main unit, and remove the COVER ASSY LH.

5)

6)

5)

5)

REINSTALLATION

C A U T IO N

When performing the following work, firmly insert the protrusion


on the front side of the COVER ASSY LH into the indent on the
COVER FRONT L.

3)
5)

1.

2.

Match the 4 hooks on the rear side of the COVER ASSY LH with the holes on the
main unit while inserting the protrusion on the front side of the COVER ASSY LH
into the concave portion on the COVER FRONT L, and attach the COVER ASSY
LH.
Fasten the COVER ASSY LH to the main unit with the 5 screws (silver, with
flange, 8 mm).

3.

Attach COVER ESS. (p325)

4.

Close COVER MSI.

5.

Close COVER FRONT ASSY U.

6.

Close COVER ASSY TOP.

DISASSEMBLY AND ASSEMBLY

Protrusion
5)

CAUTION
Leg_Sec03_011RC

Figure 4-16. Removal of COVER ASSY LH

Printer

324

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.13 COVER ESS


REMOVAL
1.

Loosen the screw fastening COVER ESS to the main unit.

2.

Remove COVER ESS from the main unit.

1)

EINSTALLATION
2)

1.

Match the two protrusions on the bottom side of COVER ESS with the holes on
COVER LH, and attach COVER ESS.

2.

Fasten COVER ESS to the main unit with the screw.

Leg_Sec03_188RA

Figure 4-17. Removal of COVER ESS

DISASSEMBLY AND ASSEMBLY

Printer

325

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.14 SWITCH ASSY FUSER, SWITCH-FUSER DOOR

7.

Secure the COVER LEG LH OUTER with the two screws (silver, with flange, 8
mm) to the main unit together with the HINGE COVER L.

REMOVAL
1. Remove COVER ASSY LH. (p324)

8.

Close the COVER FUSER.

9.

Attach COVER ASSY LH. (p324)

2.

Open COVER FUSER.

3.

Remove the two screws (silver, with flange, 8mm) that secure the COVER LEG
LH OUTER to the main unit, and remove the COVER LEG LH OUTER from the
main unit together with the HINGE COVER L.

4.

Unclamp clamp fastening the harness of SWITCH ASSY FUSER and remove the
harness.

5.

Remove the screw (silver, with flange, 8 mm) fastening SWITCH ASSY FUSER
to the main unit.

6.

Remove SWITCH ASSY FUSER from the main unit.


C A U T IO N

Table 4-5. Symptoms when the connector is loose


Connector No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J114

C Open

Printing is not
possible.

---

P/J117

C Open

Printing is not
possible.

---

When performing the following work, leave the intermediate


connector on the harness side.

3)-1

7.

Disconnect the connector (P/J117, blue) from the SWITCH ASSY FUSER.

8.

Unhook the two hooks fastening the SWITCH-FUSER DOOR to BRACKET SW


FUSER, and remove the SWITCH-FUSER DOOR.

9.

Disconnect the connector (P/J114) from the SWITCH-FUSER DOOR.

7)
3)-1
3)-2
7)
9)

EINSTALLATION
1. Connect the connector (P/J114) to the SWITCH-FUSER DOOR.
2.

Match the hooks on the SWITCH-FUSER DOOR with the attachment position,
and attach to the BRACKET SW FUSER.

3.

Connect the connector (P/J117, blue) to the SWITCH ASSY FUSER.

4.

Match the hole on the SWITCH ASSY FUSER with the boss on the main unit.

5.

Fasten the SWITCH ASSY FUSER to the main unit with the screw (silver, with
flange, 8 mm).

6.

Fasten the harness of the SWITCH ASSY FUSER with the clamp.

5)
8)-2

6)

8)-1

Leg_Sec03_012RB

Figure 4-18. Removal of SWITCH ASSY FUSER and SWITCH-FUSER DOOR

DISASSEMBLY AND ASSEMBLY

Printer

326

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.15 COVER INNER TOP


REMOVAL
1.

Remove OP PANEL. (p323)

2.

Remove the 2 screws (silver, with flange, 6 mm) fastening COVER INNER TOP
to the main unit.

3.

2)
3)

2)

Remove COVER INNER TOP from the main unit.

REINSTALLATION
1.

Match the hole on COVER INNER TOP with the boss on the main unit.

2.

Fasten COVER INNER TOP to the main unit with the 2 screws (silver, with
flange, 6 mm).

3.

Attach OP PANEL. (p323)

Leg_Sec03_187EB

Figure 4-19. Removal of COVER INNER TOP

DISASSEMBLY AND ASSEMBLY

Printer

327

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.16 SWITCH-FRONT DOOR, SWITCH-INLK FRONT

5)-1

REMOVAL
C H E C K
P O IN T

SWITCH-FRONT DOOR and SWITCH-INLK FRONT can each


be removed separately.

1.

Remove COVER ASSY RH. (p329)

2.

Remove SWITCH ASSY FRONT. (p318)

3.

Remove the screw (gold, 8 mm) fastening SWITCH-INLK FRONT to BRACKET


INLK FRONT.

4.

Remove SWITCH-INLK FRONT from BRACKET INLK FRONT.

5.

Unhook the two hooks fastening SWITCH-FRONT DOOR to BRACKET INLK


FRONT, and remove SWITCH-FRONT DOOR.

5)-2

REINSTALLATION
1.

Match the hooks on SWITCH-FRONT DOOR with the attachment position, and
attach to BRACKET INLK FRONT.

2.

Match the hole on SWITCH-INLK FRONT with the boss on BRACKET INLK
FRONT.

3.

Fasten SWITCH-INLK FRONT to BRACKET INLK FRONT with the screw


(gold, 8 mm).

4.

Attach SWITCH ASSY FRONT. (p318)

5.

Attach COVER ASSY RH. (p329)

3)

4)

Leg_Sec03_505EB

Figure 4-20. Removal of SWITCH-FRONT DOOR and SWITCH-INLK FRONT

DISASSEMBLY AND ASSEMBLY

Printer

328

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.17 COVER ASSY RH


REMOVAL
5)-2

1.

Open COVER ASSY TOP.

2.

Open COVER FRONT ASSY U.

3.

Open COVER MSI.

4.

Remove the 4 screws (silver, with flange, 8 mm) fastening the COVER ASSY RH
to the main unit.

5.

Lift up the COVER ASSY RH, and unhook the 4 hooks on the rear of the COVER
ASSY RH from the holes on the main unit, and remove the COVER ASSY RH.

5)-1

4)

4)

REINSTALLATION
3)
C A U T IO N

When performing the following work, be sure to insert the


protrusion on the front side of the COVER ASSY RH into the
concave portion on the COVER FRONT L.

4)
4)
Protrusion

1.

While inserting the protrusion on the COVER ASSY RH into the concave portion
on the COVER FRONT L, place the "A" section of the COVER ASSY RH under
the COVER FRONT L as shown in Figure 4-21, and attach the COVER ASSY RH
to the COVER FRONT L with four tabs.

2.

Secure the COVER ASSY RH with the four screws (silver, with flange, 8mm).

3.

Close COVER MSI.

4.

Close COVER FRONT ASSY U.

5.

Close COVER ASSY TOP.

DISASSEMBLY AND ASSEMBLY

CAUTION

Section A
Leg_Sec03_185RB

Figure 4-21. Removal of COVER ASSY RH

Printer

329

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.18 COVER INNER LOW


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove the 2 screws (silver, with flange, 8 mm) fastening COVER INNER L to
the main unit.

6.

Unhook the hook on the rear of COVER INNER L from the hole on the main unit,
and remove COVER INNER L.

5)

REINSTALLATION
6)

1.

Match the hook on the rear of COVER INNER L with the hole on the main unit,
and attach COVER INNER L.

2.

Fasten COVER INNER L to the main unit with the 2 screws (silver, with flange, 8
mm).

3.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

4.

Attach COVER MSI. (p320)

5.

Attach COVER ASSY LH. (p324)

6.

Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

5)
Leg_Sec03_186RB

Figure 4-22. Removal of COVER INNER LOW

330

EPSON AcuLaser CX11/CX11F

Revision C

4.2.2.19 SWITCH-INLK FUSER


REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Remove the two screws (silver, with flange, 8 mm) that secure the COVER LEG
LH OUTER to the main unit, and remove the COVER LEG LH OUTER from the
main unit together with the HINGE COVER L.

3.

Remove SWITCH ASSY FUSER. (p326)

4.

Remove the screw (silver, 8 mm) that secures the SWITCH-INLK FUSER to the
BRACKET SW FUSER.

5.

Remove the SWITCH-INLK FUSER from the BRACKET SW FUSER.

4)

REINSTALLATION
1.

Attach the SWITCH-INLK FUSER to the BRACKET SW FUSER matching the


boss on the BRACKET SW FUSER with the hole of the SWITCH-INLK FUSER.

2.

Secure the SWITCH-INLK FUSER to the BRACKET SW FUSER with the screw
(silver, 8 mm).

3.

Attach SWITCH ASSY FUSER. (p326)

4.

Secure the COVER LEG LH OUTER with the two screws (silver, with flange, 8
mm) to the main unit together with the HINGE COVER L.

5.

Attach COVER ASSY LH. (p324)

DISASSEMBLY AND ASSEMBLY

Printer

Leg_Sec03_506RA
Figure 4-23. Removal of SWITCH-INLK FUSER

331

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3 MSI
6)

4.2.3.1 MSI ASSY


C A U T IO N

6)

Step numbers with [ ] in the figure indicate the step of


reinstallation.

7)
7)

REMOVAL

9)

1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove FRAME ASSY-PH. (p355)

6.

Disconnect connector (P/J408) and connector (P/J409) from PWBA MCU.

7.

Unclamp the two clamps on CHASSIS ESS, and disconnect the harness from
HARNESS-ASSY P/H 1.

9)
10)-1

CAUTION

10)-2

8.

When a 500-sheet Cassette Unit is installed, turn the LOCK MC TO FDR that is
attached to the unit 90 degrees as shown in Figure 4-24 to unlock the unit from the
main unit.

9.

Remove the 6 screws (silver, with flange, tapping, 8 mm) fastening MSI ASSY to
the main unit.
C A U T IO N

9)

When performing the following work, take care to prevent the


cable tie that bundles the harness of HARNESS-ASSY P/H 1
from being caught on the holes, etc. on the main unit.
When performing the following work, take care to prevent the
HARNESS-ASSY P/H 1 from being sandwiched between the
main unit and MSI ASSY.

9)
9)
9)

LOCK MC TO FDR

8)

Unlock

Lock
Leg_Sec03_042EC

Figure 4-24. Removal of MSI ASSY

10. Draw out MSI ASSY slightly toward you, lift up MSI ASSY slightly to avoid TIE
PLATE under the main unit, gently draw out MSI ASSY forward again and draw
out HARNESS-ASSY P/H 1 from the hole on the main unit to remove MSI ASSY.

DISASSEMBLY AND ASSEMBLY

Printer

332

EPSON AcuLaser CX11/CX11F

Revision C

Table 4-6. Symptoms when the connector is loose

REINSTALLATION

C A U T IO N

Connector No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J408

E Open

Printing is not
possible.

---

P/J409

Service Req E547

Printing is not
possible.

Feeder Moter error

When performing the following work, take care to prevent the


cable tie that bundles the harness of HARNESS-ASSY P/H 1
from being caught on the holes, etc. on the main unit.
When performing the following work, take care to prevent the
HARNESS-ASSY P/H 1 from being sandwiched between the
main unit and MSI ASSY.

1.

Gently insert HARNESS-ASSY P/H 1 along the left side of MSI ASSY together
with MSI ASSY from the front of the main unit.

2.

Insert MSI ASSY about halfway with the front of MSI ASSY lifted slightly to
avoid TIE PLATE under the main unit, and then bring out the connector of
HARNESS-ASSY P/H 1 from the hole on the main unit.

3.

After matching MSI ASSY to the main unit attachment position, gently pull
HARNESS-ASSY P/H 1 from the outside to take up any slack inside the main
unit.

[2)-1]
[2)-2]

4.

Fasten MSI ASSY to the main unit with the 6 screws (silver, with flange, tapping,
8 mm).

5.

When a 500-sheet Cassette Unit is installed, turn the LOCK MC TO FDR 90


degrees to the opposite side of the arrow shown in Figure 4-24 to secure the 500sheet Cassette Unit to the main unit.

6.

Connect connector (P/J408) and connector (P/J409) to PWBA MCU.

7.

Fasten the harness of HARNESS-ASSY P/H 1 with the two clamps on CHASSIS
ESS.

8.

Attach FRAME ASSY-PH. (p355)

9.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

[3)]

[1)]
CAUTION

10. Attach COVER MSI. (p320)


11. Attach COVER ASSY LH. (p324)
12. Attach COVER ASSY RH. (p329)
Leg_Sec03_507EC

Figure 4-25. Reinstallation of MSI ASSY

DISASSEMBLY AND ASSEMBLY

Printer

333

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.2 ROLL ASSY MSI


11)

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove FRAME ASSY-PH. (p355)

6.

Remove MSI ASSY. (p332)

7.

Remove SOLENOID PICK UP. (p347)


C H E C K
P O IN T

Remove the left and right SPRING-N/F MSI hooked on the left and right
BEARING MSI from MSI ASSY.

9.

Remove the E-rings fastening the left and right CAM PICK UP MSI on SHAFT
ASSY MSI from MSI ASSY.

10)

9)

9)
12)

D cut surface

CHECK POINT

When performing the following work, work can be performed more


easily by turning ROLL ASSY MSI in the direction of the arrow to
release CAM PICK UP MSI and to set PLATE BOTTOM ASSY
MSI to a raised state.

8.

11)

10)

8)

8)

10. Match the notch of CAM PICK UP MSI with the positioning pin of SHAFT ASSY
MSI, and slide the left and right CAM PICK UP MSI to the inside.
Oval
side

11. Match the notch of BEARING MSI with the positioning pin of SHAFT ASSY
MSI, and slide the left and right BEARING MSIs to the inside from the left and
right holes of MSI ASSY.

CAUTION

12. Temporarily slide ROLL ASSY MSI to the left, and draw out the shaft of ROLL
ASSY MSI from the right-side bearing of MSI ASSY to remove ROLL ASSY
MSI.

Semicircular
CAUTION side

CAUTION
Leg_Sec03_054FB

Figure 4-26. Removal of ROLL ASSY MSI

DISASSEMBLY AND ASSEMBLY

Printer

334

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

1.

2.

3.

When performing the following work, attach with the retainer of


PAPER GUIDE facing down.

Insert the left side of the shaft on ROLL ASSY MSI into the left-side bearing of
MSI ASSY, and then slide ROLL ASSY MSI to the right and attach ROLL ASSY
MSI.
Match the notch of left and right BEARING MSI on ROLL ASSY MSI with the
positioning pin of SHAFT ASSY MSI, and insert BEARING MSI into the left and
right bearings of MSI ASSY to fasten ROLL ASSY MSI in place.

When performing the following work, pay attention to the


attachment direction of SPRING-N/F MSI.
he oval side of the attachment section of SPRING-N/F MSI is
attached to BEARING MSI.
The semi-circular side of the attachment section of SPRING-N/
F MSI is attached to PLATE BOTTOM ASSY MSI.

5.

Attach SPRING-N/F MSI to the left and right BEARING MSI.

6.

Attach SOLENOID PICK UP. (p347)

7.

Attach MSI ASSY. (p332)

8.

Attach FRAME ASSY-PH. (p355)

9.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

10. Attach COVER MSI. (p320)

Match the notch of the left and right CAM PICK UP MSI on ROLL ASSY MSI
with the positioning pin of SHAFT ASSY MSI, and slide the left and right CAM
PICK UP MSI to the outside.
C A U T IO N

4.

C A U T IO N

11. Attach COVER ASSY LH. (p324)


12. Attach COVER ASSY RH. (p329)

The notch of CAM PICK UP MSI must be properly matched with


the positioning pin of ROLL ASSY MSI.

Fasten the left and right CAM PICK UP MSI to SHAFT ASSY MSI with E-rings
C H E C K
P O IN T

When performing the following work, work can be performed more


easily by turning ROLL ASSY MSI in the direction of the arrow to
release CAM PICK UP MSI and to set PLATE BOTTOM ASSY
MSI to a raised state.

DISASSEMBLY AND ASSEMBLY

Printer

335

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.3 ROLL MSI


2)-1

REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Unhook the hook on the right-side CORE fastening SHAFT ASSY MSI, and slide
to the right.

3.

Slide ROLL MSI to the right, and draw out the attachment groove of ROLL MSI
from the pin of SHAFT ASSY MSI to remove ROLL MSI from SHAFT ASSY
MSI.

3)

REINSTALLATION

C A U T IO N

Arrow

2)-2

Pay attention to the attachment orientation of ROLL MSI. (Attach


with the direction of the arrows indicated on ROLL MSI aligned
with the directions in the illustration.)

1.

Place the U cut section of ROLL MSI on SHAFT ASSY MSI and slide to the left,
and insert the positioning pin of SHAFT ASSY MSI into the notch of ROLL
ASSY to attach ROLL ASSY to SHAFT ASSY MSI.

2.

Slide the right-side CORE to the left, and fasten the CORE hook to the groove on
SHAFT ASSY MSI.

3.

Attach FRAME ASSY-PH. (p355)

Leg_Sec03_043EA

Figure 4-27. Removal of ROLL MSI

DISASSEMBLY AND ASSEMBLY

Printer

336

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.4 CHUTE MSI


REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Bend down CHUTE MSI, and draw out the right-side boss on CHUTE MSI from
the right-side hole on MSI ASSY to remove CHUTE MSI.

REINSTALLATION
1.

2.

Insert the left-side boss on CHUTE MSI into the left-side hole of MSI ASSY, then
bend down CHUTE MSI, insert the right-side boss of CHUTE MSI, and attach
CHUTE MSI.

2)-1

Attach FRAME ASSY-PH. (p355)


2)-2

RIGHT
Leg_Sec03_044EB

Figure 4-28. Removal of CHUTE MSI

DISASSEMBLY AND ASSEMBLY

Printer

337

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.5 GUIDE SIDE L, GUIDE ASSY SIDE R


2)-2

2)-1

REMOVAL

2)-1

1.

Open COVER MSI.

2.

Unhook the hooks fastening the holes at the center of GUIDE SIDE COVER and
the hooks at the left and right of GUIDE SIDE COVER from the holes on FRAME
ASSY BOTTOM, and remove GUIDE SIDE COVER.

3.

Remove GEAR MANUAL from FRAME ASSY BOTTOM.

4.

Slide GUIDE SIDE L to the right, remove the protrusion on GUIDE SIDE L from
the attachment section of FRAME ASSY BOTTOM, and remove GUIDE SIDE L.

5.

Slide the lever of GUIDE ASSY SIDE R to the left, remove the protrusion of
GUIDE ASSY SIDE R from the attachment section of FRAME ASSY BOTTOM,
and remove GUIDE ASSY SIDE R.

3)

2)-1

REINSTALLATION
1.

Match the protrusion of GUIDE ASSY SIDE R with the attachment section of
FRAME ASSY BOTTOM, insert the tension section of GUIDE ASSY SIDE R
into the groove of FRAME ASSY BOTTOM, and slide the lever of GUIDE ASSY
SIDE R to attach.

2.

Match the protrusion of GUIDE SIDE L with the attachment section of FRAME
ASSY BOTTOM, insert the tension section of GUIDE ASSY SIDE L into the
groove of FRAME ASSY BOTTOM, and slide GUIDE ASSY SIDE L to the left
to attach.

3.

Open GUIDE ASSY SIDE R and GUIDE ASSY SIDE L as far as possible, and
attach GEAR MANUAL to FRAME ASSY BOTTOM.

4.

Attach GUIDE SIDE COVER to FRAME ASSY BOTTOM, fasten the hooks on
the left and right of GUIDE SIDE COVER, and fasten the hole at the center of
GUIDE SIDE COVER by the hook on FRAME ASSY BOTTOM to attach
GUIDE SIDE COVER.

5.

Close COVER MSI.

Leg_Sec03_045EA

Figure 4-29. Removal of GUIDE SIDE L and GUIDE ASSY SIDE R (1)

4)

5)-1
5)-2

Leg_Sec03_046EA

Figure 4-30. Removal of GUIDE SIDE L and GUIDE ASSY SIDE R (2)

DISASSEMBLY AND ASSEMBLY

Printer

338

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.6 PLATE BOTTOM ASSY MSI


C A U T IO N

Step numbers with [ ] in the figure indicate the step of


reinstallation.

1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove FRAME ASSY-PH. (p355)

6.

Remove MSI ASSY. (p332)

7.

Remove SOLENOID PICK UP. (p347)

8.

Remove ROLL ASSY MSI. (p334)

9.

Remove the holes on PLATE BOTTOM 2 from the boss on PLATE BOTTOM
ASSY MSI while extending the attachment sections on the left and right of
PLATE BOTTOM 2.

11)-1

10)-2

REMOVAL

9)

10)-1
11)-2

9)

CHECK POINT

10. Lift up PLATE BOTTOM ASSY MSI, and remove the holes on the left and right
of PLATE BOTTOM ASSY MSI from the left and right shafts of MSI ASSY.

[2)]

11. Remove the right side of PLATE BOTTOM ASSY MSI from the right-side notch
of MSI ASSY, and remove PLATE BOTTOM ASSY MSI.

Leg_Sec03_047FA

Figure 4-31. Removal of PLATE BOTTOM ASSY MSI

DISASSEMBLY AND ASSEMBLY

Printer

339

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Match the left side of PLATE BOTTOM ASSY MSI with the attachment position
on the left side of MSI ASSY, and insert the right side of PLATE BOTTOM
ASSY MSI from the notch on the right side of MSI ASSY.
C H E C K
P O IN T

When performing the following work, work can be performed more


easily by slightly lifting up the rear of PLATE BOTTOM ASSY
MSI.

2.

nsert the left and right holes of PLATE BOTTOM ASSY MSI into the shafts on
the left and right of MSI ASSY, and attach PLATE BOTTOM ASSY MSI.

3.

Insert the holes of PLATE BOTTOM 2 into the boss on PLATE BOTTOM ASSY
MSI to attach while extending the left and right attachment sections of PLATE
BOTTOM 2.

4.

Attach ROLL ASSY MSI. (p334)

5.

Attach SOLENOID PICK UP. (p347)

6.

Attach MSI ASSY. (p332)

7.

Attach FRAME ASSY-PH. (p355)

8.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

9.

Attach COVER MSI. (p320)

10. Attach COVER ASSY LH. (p324)


11. Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

340

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.7 HOLDER ASSY RETARD MSI


REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Remove CHUTE MSI. (p337)

3.

Unhook the hooks of the PAPER GUIDEs on the left and right sides fastened to
SHAFT ASSY MSI, slide each PAPER GUIDE to the outside, and remove
CHUTE ASSY PAPER GUIDE.

4.

Unhook the hooks of CORE on the left and right sides fastening SHAFT ASSY
MSI, and slide each to the outside.

5.

Remove ROLL MSI. (p336)


C A U T IO N

When performing the following work, take care not to lose SPRING
RETARD MSI.
4)-1

6.

Remove HOLDER ASSY RETARD MSI from FRAME ASSY BOTTOM while
bending down the boss on both sides of HOLDER ASSY RETARD MSI.

4)-2

3)-1

3)-2

4)-2
3)-1
3)-2

4)-1

Leg_Sec03_508EB

Figure 4-32. Removal of HOLDER ASSY RETARD MSI (1)

DISASSEMBLY AND ASSEMBLY

Printer

341

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

1.

When SPRING RETARD MSI has come off from HOLDER ASSY
RETARD MSI, attach SPRING RETARD MSI to the boss on
HOLDER ASSY RETARD MSI, and then perform the following
work.

Match SPRING RETARD MSI attached to HOLDER ASSY RETARD MSI with
the spring bearing of FRAME ASSY BOTTOM, and attach the bosses on both
sides of HOLDER ASSY RETARD MSI to FRAME ASSY BOTTOM while
bending down the bosses.
C A U T IO N

SPRING RETARD MSI must be properly matched with the boss on


the spring bearing of FRAME ASSY BOTTOM.

2.

Attach ROLL MSI. (p336)

3.

Slide each of the left- and right-side COREs to the inside, and fasten the CORE
hook to the groove on SHAFT ASSY MSI.

4.

Slide each of the PAPER GUIDEs on the left and right sides to inside, attach
CHUTE ASSY PAPER GUIDE, and fasten the hooks on the PAPER GUIDEs to
the grooves on the SHAFT ASSY MSI.

5.

Attach CHUTE MSI. (p337)

6.

Attach FRAME ASSY-PH. (p355)

C A U T IO N

6)

CAUTION

Make sure to install the FRAME ASSY-PH correctly by referring


the caution described in the REINSTALLATION of the 4.2.4.4
FRAME ASSY-PH (p.355).

Leg_Sec03_048EB

Figure 4-33. Removal of HOLDER ASSY RETARD MSI (2)

DISASSEMBLY AND ASSEMBLY

Printer

342

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.8 PLATE ASSY RETARD


C A U T IO N

Step numbers with [ ] in the figure indicate the step of


reinstallation.

REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Remove CHUTE MSI. (p337)

3.

Remove ROLL MSI. (p336)

4.

Remove HOLDER ASSY RETARD MSI. (p341) Bend down PLATE ASSY
RETARD, remove the holes on the left and right from the boss on FRAME ASSY
BOTTOM, and remove PLATE ASSY RETARD.
C A U T IO N

When performing the following work, do not fold or bend PLATE


ASSY RETARD.

5)-1
5)-2

5.

Bend down PLATE ASSY RETARD, remove the holes on the left and right from
the boss on FRAME ASSY BOTTOM, and remove PLATE ASSY RETARD.

Leg_Sec03_049EA

Figure 4-34. Removal of PLATE ASSY RETARD

DISASSEMBLY AND ASSEMBLY

Printer

343

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

When performing the following work, do not fold or bend PLATE


ASSY RETARD.

1.

Match the left and right U grooves of PLATE ASSY RETARD with the bosses on
the front of FRAME ASSY BOTTOM.

2.

Turn the bosses aligned with the U-grooves as the fulcrum while bending down
PLATE ASSY RETARD, insert the bosses on the rear side of FRAME ASSY
BOTTOM into the left and right holes of PLATE ASSY RETARD, and attach
PLATE ASSY RETARD.

3.

Attach HOLDER ASSY RETARD MSI. (p341)

4.

Attach ROLL MSI. (p336)

5.

Attach CHUTE MSI. (p337)

6.

Attach FRAME ASSY-PH. (p355)

[1)]

[2)-1]
[2)-1]

[2)-2]
Leg_Sec03_509EA

Figure 4-35. Reinstallation of PLATE ASSY RETARD

DISASSEMBLY AND ASSEMBLY

Printer

344

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.9 OIL DAMPER


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove FRAME ASSY-PH. (p355)

6.

Remove MSI ASSY. (p332)

7.

Unhook the hook on GEAR PICK UP fastened to SHAFT ASSY MSI from MSI
ASSY, and remove GEAR PICK UP.

8.

Remove the 2 screws (silver, with flange, tapping, 8 mm) fastening DAMPER
BRACKET to the MSI ASSY.

9.

7)-1
9)

8)

7)-2

Remove OIL DAMPER together with DAMPER BRACKET from MSI ASSY.

10. Remove OIL DAMPER from DAMPER BRACKET.


8)

10)

Leg_Sec03_200FA

Figure 4-36. Removal of OIL DAMPER

DISASSEMBLY AND ASSEMBLY

Printer

345

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

When performing the following work, pay attention to the


attachment direction of OIL DAMPER.

1.

Match the hole on OIL DAMPER with the boss on DAMPER BRACKET, and
attach OIL DAMPER to DAMPER BRACKET.

2.

Match the hole on DAMPER BRACKET with the boss on MSI ASSY, and attach
OIL DAMPER together with DAMPER BRACKET.

3.

Fasten DAMPER BRACKET to MSI ASSY with the 2 screws (silver, with flange,
tapping, 8 mm).

4.

Attach GEAR PICK UP to SHAFT ASSY MSI, and fasten the hook on GEAR
PICK UP to the groove on SHAFT ASSY MSI.

5.

Attach MSI ASSY. (p332)

6.

Attach FRAME ASSY-PH. (p355)

7.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

8.

Attach COVER MSI. (p320)

9.

Attach COVER ASSY LH. (p324)

10. Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

346

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.10 SOLENOID PICK UP


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove FRAME ASSY-PH. (p355)

6.

Remove MSI ASSY. (p332)

7.

Unhook the hook on GEAR PICK UP fastened to SHAFT ASSY MSI from MSI
ASSY, and remove GEAR PICK UP.

7)-1

10)
C A U T IO N

When performing the following work, leave the intermediate


connector on the harness side.

9)

8.

Disconnect connector (P/J605) from SOLENOID PICK UP, and remove the
harness from the groove on MSI ASSY.

9.

Remove the screw (silver, tapping, 8mm) fastening SOLENOID PICK UP to MSI
ASSY.

8)

7)-2

[3)]

10. Remove SOLENOID PICK UP from MSI ASSY.

Notch

Groove
Leg_Sec03_050FA

Figure 4-37. SRemoval of SOLENOID PICK UP

DISASSEMBLY AND ASSEMBLY

Printer

347

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Match the hole on SOLENOID PICK UP with the boss on MSI ASSY, and attach
SOLENOID PICK UP.

2.

Fasten SOLENOID PICK UP to MSI ASSY with the screw (silver, tapping,
8mm).

3.

Connect connector (P/J605) to SOLENOID PICK UP, and route the harness in the
notch and groove on MSI ASSY.

4.

Attach GEAR PICK UP to SHAFT ASSY MSI while pulling the lever on
SOLENOID PICK UP, and fasten the hook on GEAR PICK UP to the groove on
SHAFT ASSY MSI.

5.

Attach MSI ASSY. (p332)

6.

Attach FRAME ASSY-PH. (p355)

7.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

8.

Attach COVER MSI. (p320)

9.

Attach COVER ASSY LH. (p324)

10. Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

348

EPSON AcuLaser CX11/CX11F

Revision C

4.2.3.11 SENSOR PAPER EMPTY


REMOVAL
7)-1

1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove FRAME ASSY-PH. (p355)

6.

Remove MSI ASSY. (p332)

7.

Unhook the three hooks on SENSOR PAPER EMPTY fastened to FRAME ASSY
BOTTOM using a small screwdriver or similar tool, and turn ACTUATOR
EMPTY to remove SENSOR PAPER EMPTY.

8.

Disconnect connector (P/J103) from SENSOR PAPER EMPTY.

7)-2

REINSTALLATION
1.

Connect connector (P/J103) to SENSOR PAPER EMPTY.

2.

Turn ACTUATOR EMPTY to align the three hooks on SENSOR PAPER


EMPTY to the attachment position, and attach SENSOR PAPER EMPTY to
FRAME ASSY BOTTOM.

3.

Attach MSI ASSY. (p332)

4.

Attach FRAME ASSY-PH. (p355)

5.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

6.

Attach COVER MSI. (p320)

7.

Attach COVER ASSY LH. (p324)

8.

Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

7)-3
8)

Leg_Sec03_051FA

Figure 4-38. Removal of SENSOR PAPER EMPTY

Printer

349

EPSON AcuLaser CX11/CX11F

4.2.3.12 ACTUATOR EMPTY


C A U T IO N

Step numbers with [ ] in the figure indicate the step of


reinstallation.

Revision C
11. Remove the groove on the left-side shaft on ACTUATOR EMPTY from the hook
on MSI ASSY, and draw out the right-side shaft on ACTUATOR EMPTY from
the hole on MSI ASSY.
12. Slide ACTUATOR EMPTY to the left, slide the shaft of ACTUATOR EMPTY
along the notch of MSI ASSY, and remove ACTUATOR EMPTY.

REMOVAL
9)

1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove FRAME ASSY-PH. (p355)

6.

Remove MSI ASSY. (p332)

7.

Remove GUIDE SIDE L and GUIDE ASSY SIDE R. (p338)


C H E C K
P O IN T

10)
9)

When performing the following work, connectors need not be


disconnected from SENSOR PAPER EMPTY.

8.

emove SENSOR PAPER EMPTY. (p349)

9.

Remove the holes on PLATE BOTTOM 2 from the boss on PLATE BOTTOM
ASSY MSI while extending the attachment sections on the left and right of
PLATE BOTTOM 2.

10. Turn PLATE BOTTOM 2, remove the bosses on the left and right of PLATE
BOTTOM 2 from the notches of MSI ASSY, and remove PLATE BOTTOM 2.
C A U T IO N

When performing the following work, take care not to fold


ACTUATOR EMPTY.

DISASSEMBLY AND ASSEMBLY

Leg_Sec03_052FB

Figure 4-39. Removal of ACTUATOR EMPTY (1)

Printer

350

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

11)-1

1.

Slide the actuator of ACTUATOR EMPTY into the clearance of MSI ASSY, slide
the shaft on ACTUATOR EMPTY along the notch on MSI ASSY, and attach
ACTUATOR EMPTY.

2.

Insert the right-side shaft of ACTUATOR EMPTY into the hole on MSI ASSY,
and fasten the groove on the left-side shaft of ACTUATOR EMPTY to the hook
on MSI ASSY.

11)-2

[2)]

CAUTION
C A U T IO N

Make sure that ACTUATOR EMPTY is firmly fastened to the


hook.

3.

Insert the left and right bosses into the notch on MSI ASSY with PLATE
BOTTOM 2 raised 90, and attach PLATE BOTTOM 2.

4.

Insert the holes of PLATE BOTTOM 2 into the boss on PLATE BOTTOM ASSY
MSI while extending the left and right attachment sections of PLATE BOTTOM
2.

5.

Attach SENSOR PAPER EMPTY. (p349)

6.

Attach GUIDE SIDE L and GUIDE ASSY SIDE R. (p338)

7.

Attach MSI ASSY. (p332)

8.

Attach FRAME ASSY-PH. (p355)

9.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

12)

10. Attach COVER MSI. (p320)


11. Attach COVER ASSY LH. (p324)
12. Attach COVER ASSY RH. (p329)

Leg_Sec03_053FB

Figure 4-40. Removal of ACTUATOR EMPTY (2)

DISASSEMBLY AND ASSEMBLY

Printer

351

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4 PH ASSY
4.2.4.1 COVER-PH

2)-1
1)

REMOVAL
1.

Open COVER-PH.

2.

Unhook the hooks on both the left and right sides fastening COVER-PH to
CHUTE ASSY-REAR, and remove COVER-PH.

2)-1

REINSTALLATION
1.

Match the two hooks under COVER-PH with CHUTE ASSY-REAR, attach
COVER-PH, and fasten with the hooks on both the left and right sides.

2.

Close COVER-PH.

2)-2

Leg_Sec03_142EA

Figure 4-41. Removal of COVER-PH

DISASSEMBLY AND ASSEMBLY

Printer

352

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.2 CHUTE ASSY-REAR


C A U T IO N

Step numbers with [ ] in the figure indicate the step of


reinstallation.

REMOVAL
1.

Remove COVER-PH. (p352)

2.

Open CHUTE ASSY-REAR.


C A U T IO N

3.

Be careful not to damage the boss on the CHUTE ASSY-REAR


when performing the next procedure.

4)-2

Press the attaching portion on the right side of the CHUTE ASSY-REAR inward
with a flat-blade screwdriver or a similar tool, and remove the boss on the
attaching portion from the hole on the FRAME-PH to remove the CHUTE ASSYREAR.

REINSTALLATION
4)-1
C A U T IO N

1.

[1)]

Be careful not to damage the boss on the CHUTE ASSY-REAR


when performing the next procedure.

After inserting the boss on the left side of the CHUTE ASSY-REAR into the hole
on the left side of the FRAME-PH, insert the right boss on the CHUTE ASSYREAR into the hole on the right side of the FRAME-PH by sliding the right boss
from the obliquely upward.

2.

Close CHUTE ASSY-REAR.

3.

Attach COVER-PH. (p352)

DISASSEMBLY AND ASSEMBLY

Printer

Leg_Sec03_055EA

Figure 4-42. Removal of CHUTE ASSY-REAR

353

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.3 CHUTE-REAR UP, CHUTE-REAR LOW


C A U T IO N

2)

Step numbers with [ ] in the figure indicate the step of


reinstallation.

3)-2
2)

REMOVAL
1.

Remove CHUTE ASSY-REAR. (p353)

2.

Remove the 2 screws (silver, with flange, tapping, 8 mm) fastening CHUTEREAR LOW to CHUTE-REAR UP.

3.

Remove the concave portion on CHUTE-REAR LOW from the protrusion on


CHUTE-REAR UP, and remove CHUTE-REAR LOW from CHUTE-REAR UP.

REINSTALLATION
1.

Match the hole on CHUTE-REAR LOW with the boss on CHUTE-REAR UP, and
insert the protrusion on CHUTE-REAR UP into the concave portion on CHUTEREAR LOW to attach.
C A U T IO N

The protrusion on CHUTE REAR UP must be inserted firmly into


the concave portion on CHUTE-REAR LOW.

[1)]
3)-1

CAUTION

Leg_Sec03_056FA

Figure 4-43. Removal of CHUTE-REAR UP and CHUTE-REAR LOW


2.

Fasten CHUTE-REAR LOW to CHUTE-REAR UP with the 2 screws (silver, with


flange, tapping, 8 mm).

3.

Attach CHUTE ASSY-REAR. (p353)

DISASSEMBLY AND ASSEMBLY

Printer

354

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.4 FRAME ASSY-PH


C A U T IO N

2)

Step numbers with [ ] in the figure indicate the step of


reinstallation.

REMOVAL
1.

Remove COVER-PH. (p352)

2.

Open CHUTE ASSY-REAR.

3.

Remove the four screws (silver, with flange, 8 mm) that secure the FRAME
ASSY-PH to the main unit.

4.

3)
3)

3)

Close CHUTE ASSY-REAR.


3)
C A U T IO N

5.

Be careful not to pull the FRAME ASSY-PH too much when


removing it as it is connected with harnesses.

Place the FRAME ASSY-PH a little away from the main unit together with the
CHUTE ASSY-REAR.

6.

Disconnect P/J603 and P/J604 connectors and remove the FRAME ASSY-PH
together with the CHUTE ASSY-REAR.

7.

Attach CHUTE ASSY-REAR. (p353)

5)

7)

6)
Leg_Sec03_057EA

Figure 4-44. Removal of FRAME ASSY-PH

DISASSEMBLY AND ASSEMBLY

Printer

355

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Attach CHUTE ASSY-REAR. (p353)

2.

Connect P/J603 and P/J604 connectors with the FRAME ASSY-PH open 90
degrees as shown in the figure.
C A U T IO N

When performing the following procedure, be careful not to let the


harness caught between the main unit and the FRAME ASSY-PH.

[2)]
3.

Open CHUTE ASSY-REAR.

4.

While pushing down the film part of the HOLDER ASSY RETARD MSI, match
FRAME ASSY-PH with the attachment position of the main unit.

[4)-2]

[4)-1]
C A U T IO N

Leg_03_510EB

Make sure to confirm that the film part of the HOLDER ASSY
RETARD MSI is located lateral to the FRAME ASSY-PH after
installing the FRAME ASSY-PH to the main unit. If the film part
gets through the inside of the FRAME ASSY-PH, a paper jam is
occurred by blocking a paper feeding path. (See Figure 4-46)

5.

Fasten FRAME ASSY-PH to the main unit with the 4 screws (silver, with flange,
8 mm).

6.

Close CHUTE ASSY-REAR.

7.

Attach COVER-PH. (p352)

Figure 4-45. Reinstallation of FRAME ASSY-PH

OK

Film part

NG

HOLDER ASSY RETARD MSI

Figure 4-46. Check point after installing FRAME ASSY-PH

DISASSEMBLY AND ASSEMBLY

Printer

356

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.5 CLUTCH ASSY REGI


C A U T IO N

[3)-2]

Step numbers with [ ] in the figure indicate the step of


reinstallation.

REMOVAL

[3)-1]

1.

Remove FRAME ASSY-PH. (p355)

2.

Remove MOTOR-PH. (p365)

3.

Remove DRIVE ASSY-PH. (p368)


4)
C A U T IO N

6)

When performing the following work, leave the intermediate


connector on the harness side.

4.

Disconnect the connector (P/J203) from CLUTCH ASSY REGI, and remove the
harness of CLUTCH ASSY REGI from the groove on FRAME ASSY-PH.

5.

Remove the E-ring fastening CLUTCH ASSY REGI to FRAME ASSY-PH.

6.

Remove CLUTCH ASSY REGI from FRAME ASSY-PH.

5)

REINSTALLATION
Leg_Sec03_058FA

Figure 4-47. Removal of CLUTCH ASSY REGI

1.

Match the hole position of CLUTCH ASSY REGI with the D cut surface on the
shaft of ROLL-REGI METAL, and attach CLUTCH ASSY REGI so that the
protrusion of FRAME ASSY-PH enters the concave portion on CLUTCH ASSY
REGI.

2.

Fasten CLUTCH ASSY REGI to FRAME ASSY-PH with the E-ring.

3.

Route the harness of CLUTCH ASSY REGI in the groove on FRAME ASSY-PH,
and connect the connector (P/J203) to CLUTCH ASSY REGI.

4.

Attach DRIVE ASSY-PH. (p368)

5.

Attach MOTOR-PH. (p365)

6.

Attach FRAME ASSY-PH. (p355)

DISASSEMBLY AND ASSEMBLY

Printer

357

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.6 ROLL-REGI METAL

7)
8)

REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Remove MOTOR-PH. (p365)

3.

Remove DRIVE ASSY-PH. (p368)

4.

Remove CLUTCH ASSY REGI. (p357)

5.

Remove the two E-rings fastening GEAR-REGI from FRAME ASSY-PH, and
remove the two GEAR-REGIs.

6.

Remove the left and right BEARING METALs fastening ROLL-REGI METAL
from FRAME ASSY-PH.

7.

Open CHUTE ASSY-REAR.

8.

Temporarily slide ROLL-REGI METAL to the left, draw out the shaft on ROLLREGI METAL from the right-side bearing on FRAME ASSY-PH, and remove
ROLL-REGI METAL.

6)

6)

5)-1

5)-2

Leg_Sec03_059FB

Figure 4-48. Removal of ROLL-REGI METAL


REINSTALLATION
1.

Insert the shaft left side on ROLL-REGI METAL into the left-side bearing on
FRAME ASSY-PH, and slide ROLL-REGI METAL to the right to attach.

2.

Close CHUTE ASSY-REAR.

3.

Match the double D cut surface of BEARING METAL with the left and right
bearings of FRAME ASSY-PH, attach BEARING METAL, and fasten ROLLREGI METAL.

4.

Attach GEAR-REGI to the right side of the shaft on ROLL-REGI METAL and the
right side of the shaft on ROLL REGI RUBBER, and fasten with the E-ring.

5.

Attach CLUTCH ASSY REGI. (p357)

6.

Attach DRIVE ASSY-PH. (p368)

7.

Attach MOTOR-PH. (p365)

8.

Attach FRAME ASSY-PH. (p355)

DISASSEMBLY AND ASSEMBLY

Printer

358

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.7 ROLL REGI RUBBER


REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Remove MOTOR-PH. (p365)

3.

Remove DRIVE ASSY-PH. (p368)

4.

Remove CLUTCH ASSY REGI. (p357)

5.

Remove the E-ring fastening GEAR-REGI on ROLL REGI RUBBER from


FRAME ASSY-PH, and remove GEAR-REGI.

6.

Remove the right-side BEARING RUBBER and SPRING-REGI R (METAL)


fastening ROLL REGI RUBBER from FRAME ASSY-PH.

7.

Remove the E-ring fastening ROLL REGI RUBBER from FRAME ASSY-PH,
and BEARING RUBBER and SPRING-REGI L (BLACK) on the left side.

8.

8)

(BLACK)
7)-2
D cut surface

(METAL)

Temporarily slide ROLL REGI RUBBER to the left, draw out the shaft on ROLL
REGI RUBBER from the right-side bearing on FRAME ASSY-PH, and remove
ROLL REGI RUBBER.

7)-1

6)-2

6)-1
5)-2
5)-1

RIGHT

Leg_Sec03_060FB

Figure 4-49. Removal of ROLL REGI RUBBER

DISASSEMBLY AND ASSEMBLY

Printer

359

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

Attach ROLL REGI RUBBER to FRAME ASSY-PH so that the D


cut surface of the shaft comes to the right side.

1.

Insert the shaft left side on ROLL REGI RUBBER into the left-side bearing on
FRAME ASSY-PH, and slide ROLL REGI RUBBER to the right to attach.

2.

Fasten ROLL REGI RUBBER to FRAME ASSY-PH by the left and right
BEARING RUBBER.
C A U T IO N

When performing the following work, take care not to attach


SPRING-REGI R (METAL) and SPRING-REGI L (BLACK) to
the wrong side (not to confuse left and right).

3.

Attach SPRING-REGI R (METAL) to the boss on the right-side BEARING


RUBBER and the boss on the right-side bearing of FRAME ASSY-PH fastening
ROLL REGI RUBBER.

4.

Attach SPRING-REGI L (BLACK) to the boss on the left-side BEARING


RUBBER and the boss on the left-side bearing of FRAME ASSY-PH fastening
ROLL REGI RUBBER.
C A U T IO N

Make sure that SPRING-REGI R (METAL) and SPRING-REGI L


(BLACK) are inserted in the boss on the left and right BEARING
RUBBER and the bearing on FRAME ASSY-PH.

5.

Attach GEAR-REGI to the right side of the shaft on ROLL REGI RUBBER, and
fasten with the two E-rings on the left and right of the shaft.

6.

Attach CLUTCH ASSY REGI. (p357)

7.

Attach DRIVE ASSY-PH. (p368)

8.

Attach MOTOR-PH. (p365)

9.

Attach FRAME ASSY-PH. (p355)

DISASSEMBLY AND ASSEMBLY

Printer

360

EPSON AcuLaser CX11/CX11F

4.2.4.8 ROLL ASSY-PRE REGI


REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Remove MOTOR-PH. (p365)

3.

Remove DRIVE ASSY-PH. (p368)

4.

Remove CLUTCH ASSY PRE REGI. (p366)

5.

Remove the E-rings fastening the right side of the shaft on ROLL ASSY-PRE
REGI from FRAME ASSY-PH.

6.

Remove the left and right BEARING METALs fastening ROLL ASSY-PRE
REGI from FRAME ASSY-PH.

7.

Open CHUTE ASSY-REAR.

8.

Temporarily slide ROLL ASSY-PRE REGI to the left, draw out the shaft on
ROLL ASSY-PRE REGI from the right-side bearing on FRAME ASSY-PH, and
remove ROLL ASSY-PRE REGI.

Revision C
6.

Attach DRIVE ASSY-PH. (p368)

7.

Attach MOTOR-PH. (p365)

8.

Attach FRAME ASSY-PH. (p355)


7)
D cut surface
8)

6)

6)
5)

REINSTALLATION
Leg_Sec03_061FB

C A U T IO N

Attach ROLL ASSY-PRE REGI to FRAME ASSY-PH so that the


D cut surface of the shaft comes to the left side.

1.

Insert the shaft left side on ROLL ASSY-PRE REGI into the left-side bearing on
FRAME ASSY-PH, and slide ROLL ASSY-PRE REGI to the right to attach.

2.

Close CHUTE ASSY-REAR.

3.

Match the double D cut surface of BEARING METAL with the left and right
bearings of FRAME ASSY-PH, attach BEARING METAL, and fasten ROLL
ASSY-PRE REGI.

4.

Fasten the shaft right side of ROLL ASSY-PRE REGI with an E-ring.

5.

Attach CLUTCH ASSY PRE REGI. (p366)

DISASSEMBLY AND ASSEMBLY

Figure 4-50. Removal of ROLL ASSY-PRE REGI

Printer

361

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.9 SENSOR OHP

3)

2)

5)

6)

REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Remove the screw (silver, with flange, tapping, 8 mm) fastening BRACKETSENSOR OHP to FRAME ASSY-PH.
C A U T IO N

When performing the following work, take care not to remove


FRAME ASSY-PH and BRACKET-SENSOR OHP too far as they
are connected by harnesses.

3.

Remove BRACKET-SENSOR OHP together with SENSOR OHP from FRAME


ASSY-PH.

4.

Disconnect connector (P/J101) from SENSOR OHP.

5.

Remove the screw (silver, tapping, 8 mm) fastening SENSOR OHP to


BRACKET-SENSOR OHP.

6.

Remove SENSOR OHP from BRACKET-SENSOR OHP.

4)

Leg_Sec03_062FA

Figure 4-51. Removal of SENSOR OHP

REINSTALLATION
1.

Match the boss on SENSOR OHP with the hole on BRACKET-SENSOR OHP,
and attach SENSOR OHP to BRACKET-SENSOR OHP.

2.

Fasten SENSOR OHP to BRACKET-SENSOR OHP with the screw (silver,


tapping, 8 mm).

3.

Connect connector (P/J101) to SENSOR OHP.

4.

Match the hole on BRACKET-SENSOR OHP with the boss on FRAME ASSYPH, and attach BRACKET-SENSOR OHP together with SENSOR OHP.

5.

Fasten BRACKET-SENSOR OHP to FRAME ASSY-PH with the screw (silver,


with flange, tapping, 8 mm).

6.

Attach FRAME ASSY-PH. (p355)

DISASSEMBLY AND ASSEMBLY

Printer

362

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.10 ACTUATOR-REGI
C A U T IO N

CAUTION

2)

Step numbers with [ ] in the figure indicate the step of


reinstallation.

3)

4)

REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Remove the left-side shaft on ACTUATOR-REGI from the hook on FRAME


ASSY-PH.

3.

Draw out the right-side shaft on ACTUATOR-REGI from the hole on FRAME
ASSY-PH, and remove ACTUATOR-REGI together with SPRING-ACTUATOR.

4.

Remove SPRING-ACTUATOR from ACTUATOR-REGI.

[3)]

REINSTALLATION
1.

Attach SPRING-ACTUATOR to ACTUATOR-REGI.

2.

Insert the right-side shaft on ACTUATOR-REGI into the hole on FRAME ASSYPH, and hook SPRING-ACTUATOR onto the notch on FRAME ASSY-PH.

Leg_Sec03_064FA

Figure 4-52. Removal of ACTUATOR-REGI


C A U T IO N

SPRING-ACTUATOR must be hooked firmly on ACTUATORREGI and FRAME ASSY-PH.

3.

Fasten the left-side shaft on ACTUATOR-REGI by the hook on FRAME ASSYPH.

4.

Attach FRAME ASSY-PH. (p355)

DISASSEMBLY AND ASSEMBLY

Printer

363

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.11 SENSOR REGI

4)-3

REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Remove MOTOR-PH. (p365)

3.

Remove DRIVE ASSY-PH. (p368)

4.

Unhook the three hooks fastening SENSOR REGI to FRAME ASSY-PH, down
ACTUATOR-REGI with your fingers press and remove SENSOR REGI.

5.

Disconnect connector (P/J102) from SENSOR REGI.

5)
4)-1

4)-2

REINSTALLATION
1.

Connect connector (P/J102) to SENSOR REGI.

2.

Press down ACTUATOR-REGI with your fingers, match the hooks on SENSOR
REGI with the attachment position, and attach to FRAME ASSY-PH.

3.

Attach DRIVE ASSY-PH. (p368)

4.

Attach MOTOR-PH. (p365)

5.

Attach FRAME ASSY-PH. (p355)

DISASSEMBLY AND ASSEMBLY

Leg_Sec03_065FB

Figure 4-53. Removal of SENSOR REGI

Printer

364

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.12 MOTOR-PH

5)

REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Unhook the two hooks fastening COVER-HARNESS to FRAME ASSY-PH, and


remove COVER-HARNESS.

3.

Unclamp the clamp on DRIVE ASSY-PH, and remove the harness of MOTORPH from the groove on FRAME ASSY-PH.

4.

Remove the 2 screws (silver, with flange, 6 mm) fastening MOTOR-PH to


FRAME ASSY-PH.

5.

Front side
3)

4)
4)

Remove MOTOR-PH from FRAME ASSY-PH.

3)

2)-1

2)-2

REINSTALLATION

2)-1
C A U T IO N

When performing the following work, pay attention to the


attachment direction of MOTOR-PH.

Leg_Sec03_066FB

1.

Attach MOTOR-PH to FRAME ASSY-PH with the harness of MOTOR-PH


facing the front.

2.

Fasten MOTOR-PH to FRAME ASSY-PH with the 2 screws (silver, with flange,
6 mm).

3.

Route the harness of MOTOR-PH in the groove on FRAME ASSY-PH, and fasten
with the clamp on DRIVE ASSY-PH.

4.

Match the boss and protrusion of COVER-HARNESS with the hole on FRAME
ASSY-PH, attach and fasten with the 2 hooks.

5.

Attach FRAME ASSY-PH. (p355)

DISASSEMBLY AND ASSEMBLY

Figure 4-54. Removal of MOTOR-PH

Printer

365

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.13 CLUTCH ASSY PRE REGI


C A U T IO N

Step numbers with [ ] in the figure indicate the step of


reinstallation.

4.

Route the harness of CLUTCH ASSY PRE REGI in the groove on FRAME
ASSY-PH, and connect the connector (P/J202) to CLUTCH ASSY PRE REGI.

5.

Attach DRIVE ASSY-PH. (p368)

6.

Attach MOTOR-PH. (p365)

7.

Attach FRAME ASSY-PH. (p355)

REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Remove MOTOR-PH. (p365)

3.

Remove DRIVE ASSY-PH. (p368)


C A U T IO N

When performing the following work, do not disconnect the relay


connectors.

[4)]
4)

4.

Disconnect the connector (P/J202) from CLUTCH ASSY REGI, and remove the
harness of CLUTCH ASSY REGI from the groove on FRAME ASSY-PH.

6)

5.

Remove the E-rings fastening CLUTCH ASSY PRE REGI to FRAME ASSY-PH.

6.

Remove CLUTCH ASSY PRE REGI from FRAME ASSY-PH, and remove the
harness of CLUTCH ASSY PRE REGI from the hole on FRAME ASSY-PH.

5)

REINSTALLATION
Leg_Sec03_067FA

1.

Insert the harness of CLUTCH ASSY PRE REGI into the hole on FRAME ASSYPH.

2.

Match the hole position of CLUTCH ASSY PRE REGI with the D cut surface on
the shaft of ROLL ASSY-PRE REGI, and attach CLUTCH ASSY PRE REGI so
that the protrusion on FRAME ASSY-PH enters the concave portion on CLUTCH
ASSY PRE REGI.

3.

Fasten CLUTCH ASSY PRE REGI to FRAME ASSY-PH with an E-ring.

DISASSEMBLY AND ASSEMBLY

Printer

Figure 4-55. Removal of CLUTCH ASSY PRE REGI

366

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.14 SWITCH-PH DOOR


REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Disconnect connector (P/J100) from SWITCH-PH DOOR.

3.

Open CHUTE ASSY-REAR.

4.

Unhook the two hooks fastening SWITCH-PH DOOR to FRAME ASSY-PH, and
remove SWITCH-PH DOOR.

4)-1

REINSTALLATION

2)

1.

Open CHUTE ASSY-REAR.

2.

Match the hooks on SWITCH-PH DOOR with the attachment position, and attach
to FRAME ASSY-PH.

3.

Connect connector (P/J100) to SWITCH-PH DOOR.

4.

Attach FRAME ASSY-PH. (p355)

DISASSEMBLY AND ASSEMBLY

4)-2

3)

Leg_Sec03_068FC

Figure 4-56. Removal of SWITCH-PH DOOR

Printer

367

EPSON AcuLaser CX11/CX11F

Revision C

4.2.4.15 DRIVE ASSY-PH


REMOVAL

5)

1.

Remove FRAME ASSY-PH. (p355)

2.

Remove MOTOR-PH. (p365)

3.

Unclamp the clamp on DRIVE ASSY-PH, and remove the harness.

4.

Remove the 2 screws (silver, with flange, tapping, 8 mm) fastening DRIVE
ASSY-PH to FRAME ASSY-PH.

5.

Remove DRIVE ASSY-PH from FRAME ASSY-PH.

CLUTCH ASSY REGI

3)
4)

4)
Leg_Sec03_069FA

REINSTALLATION

CLUTCH ASSY PRE REGI


C A U T IO N

When performing the following work, make sure that the gears on
CLUTCH ASSY REGI and CLUTCH ASSY PRE REGI are
correctly engaged.

1.

Match the hole on DRIVE ASSY-PH with the boss on FRAME ASSY-PH, and
attach DRIVE ASSY-PH.

2.

Fasten DRIVE ASSY-PH to FRAME ASSY-PH with the 2 screws (silver, with
flange, tapping, 8 mm).

3.

Fasten the harness with the clamp on DRIVE ASSY-PH.

4.

Attach MOTOR-PH. (p365)

5.

Attach FRAME ASSY-PH. (p355)

DISASSEMBLY AND ASSEMBLY

Figure 4-57. Removal of DRIVE ASSY-PH

Printer

368

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5 TRANSFER
4.2.5.1 CHUTE ASSY-FSR, COVER ASSY-RR 2ND
REMOVAL
1)

CHUTE ASSY-FSR
1.

2)-2

Open CHUTE ASSY-FSR.


C A U T IO N

When performing the following work, take care not to remove


CHUTE ASSY-FSR too far as it is connected by a harness.

3)

2)-1

2.

C A U T IO N

3.

2)-1

Press the hinge on CHUTE ASSY-FSR to the inside with a flat-blade screwdriver
or a similar tool, and remove CHUTE ASSY-FSR from the main unit.
When performing the following work, leave the intermediate
connector on the harness side.

Produsion

Disconnect the connector (P/J620) from CHUTE ASSY-FSR connected to the


main unit.

DISASSEMBLY AND ASSEMBLY

Produsion

Leg_Sec03_511RA

Figure 4-58. Removal of CHUTE ASSY-FSR

Printer

369

EPSON AcuLaser CX11/CX11F

C H E C K
P O IN T

Revision C

When HARNESS ASSY 2BTR SW need not be removed in the


following procedure, COVER ASSY-RR 2ND can be removed
without removing COVER ASSY LH by disconnecting connector
(P/J113) from SWITCH 2BTR COVER instead of connector (P/
J621).

6)-1

COVER ASSY-RR 2ND


4.

Remove COVER ASSY LH. (p324)

5.

Unclamp the clamp fastening the harness of COVER ASSY-RR 2ND, and remove
the harness.
C A U T IO N

6.

5)

When performing the following work, leave the intermediate


connector on the harness side.

7.

Remove the 2 screws (silver, with flange, 8 mm) fastening COVER ASSY-RR
2ND to the main unit.

8.

Remove COVER ASSY-RR 2ND from the main unit.

6)-2

7)

Disconnect connector (P/J621) connected to the main unit, and insert the
connector inside through the hole on the main unit.

7)

8)

CHECK POINT

Leg_Sec03_143RB

Figure 4-59. Removal of COVER ASSY-RR 2ND

DISASSEMBLY AND ASSEMBLY

Printer

370

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
COVER ASSY-RR 2ND
C A U T IO N

When performing the following work, take care to prevent the


harness from being sandwiched between the main unit and COVER
ASSY-RR 2ND.

1.

Lead out the connector of the harness of COVER ASSY-RR 2ND from the hole on
the main unit.

2.

Match the boss on COVER ASSY-RR 2ND with the hole on the main unit, and
attach COVER ASSY-RR 2ND.

3.

Lead out the relay connector connected to the connector on CHUTE ASSY-FSR to
the outside from the left-side notch on COVER ASSY-RR 2ND.

4.

Fasten COVER ASSY-RR 2ND to the main unit with the 2 screws (silver, with
flange, 8 mm).

5.

Connect connector (P/J621) on the harness of COVER ASSY-RR 2ND to the


main unit, and fasten the harness by the clamp.

CHUTE ASSY-FSR.
A D J U S T M E N T
R E Q U IR E D

Be sure to lubricate the specified locations after replacing both the


CHUTE ASSY FSR and the FRAME ASSY 2ND with new ones at a
time.
Refer to Section 6.3.1.2 Lublication (p554).

6.

Attach the connector (P/J620) on CHUTE ASSY-FSR connected to the main unit,
and insert the connector into the main unit from the left-side notch on COVER
ASSY-RR 2ND.

7.

Fit the U groove on the both the left- and right-side hinges of CHUTE ASSY-FSR
into the shaft on CAM ASSY-2ND, and attach CHUTE ASSY-FSR to the main
unit.

8.

Close CHUTE ASSY-FSR.

9.

Attach COVER ASSY LH. (p324)

DISASSEMBLY AND ASSEMBLY

Printer

371

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.2 SENSOR FUSER IN


2)

REMOVAL

3)

1.

Remove CHUTE ASSY-FSR. (p369)

2.

Remove the 2 screws (silver, with washer, tapping, 8 mm) fastening DIODE
FUSER to CHUTE ASSY-FSR.

3.

Remove DIODE FUSER from CHUTE ASSY-FSR.

4.

Remove the screw (silver, with washer, tapping, 8 mm) fastening CHUTE-FSR
and PLATE DIS 2ND to CHUTE ASSY-FSR.

5.

Remove PLATE DIS 2ND from CHUTE ASSY-FSR.

6.

Remove CHUTE-FSR from CHUTE ASSY-FSR.

7.

Disconnect connector (P/J111) from SENSOR FUSER IN.

8.

Remove the screw (silver, tapping, 6 mm) fastening SENSOR FUSER IN to


CHUTE ASSY-FSR.

9.

Remove SENSOR FUSER IN from CHUTE ASSY-FSR.

8)

9)

2)
5)
4)

6)

7)

CAUTION
Leg_Sec03_144FB

Figure 4-61. Removal of SENSOR FUSER IN (1)


Leg_Sec03_145FA

Figure 4-60. Removal of SENSOR FUSER IN (2)

DISASSEMBLY AND ASSEMBLY

Printer

372

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Match the boss on SENSOR FUSER IN with the hole on CHUTE ASSY-FSR, and
attach SENSOR FUSER IN.

2.

Fasten SENSOR FUSER IN to CHUTE ASSY-FSR with the screw (silver,


tapping, 6 mm).

3.

Connect connector (P/J111) to SENSOR FUSER IN.

4.

Insert the three protrusions on CHUTE-FSR into the holes on CHUTE ASSYFSR, match the holes on CHUTE-FSR with the boss on CHUTE ASSY-FSR, and
attach CHUTE-FSR.

5.

Attach PLATE DIS 2ND to CHUTE ASSY-FSR.

6.

Tighten and fasten both CHUTE-FSR and the right side of PLATE DIS 2ND to
CHUTE ASSY-FSR with the screw (silver, with washer, tapping, 8 mm).
C A U T IO N

7.

When performing the following work, pay attention to the


attachment direction of DIODE FUSER.
Attach so that the white painted side of DIODE FUSER is on the
side where DIODE FUSER is screwed together with CHUTE-FSR.

Match DIODE FUSER with the concave portion on CHUTE ASSY-FSR, and
attach.
C A U T IO N

When performing the following work, the terminal on DIODE


FUSER must be attached between the washer and the plate.

8.

Fasten the right-side terminal of DIODE FUSER to CHUTE ASSY-FSR with the
screw (silver, with washer, tapping, 8 mm).

9.

Fasten both the left-side terminal of DIODE FUSER and the left side of PLATE
DIS 2ND to CHUTE ASSY-FSR with the screw (silver, with washer, tapping, 8
mm).

10. Attach CHUTE ASSY-FSR. (p369)

DISASSEMBLY AND ASSEMBLY

Printer

373

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.3 FRAME ASSY-2ND


C A U T IO N

Step numbers with [ ] in the figure indicate the step of


reinstallation.

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

3.

Remove 2ND BTR ASSY. (p377)

4.

Remove PLATE BIAS-2ND ASSY. (p387)

5.

Remove CAM ASSY-2ND. (p379)

6.

Remove SPRING-2ND fastening both the left and right sides of FRAME ASSY2ND to the main unit.

6)

6)

CAUTION

CAUTION
Leg_Sec03_146RB

Figure 4-62. Removal of FRAME ASSY-2ND (1)

DISASSEMBLY AND ASSEMBLY

Printer

374

EPSON AcuLaser CX11/CX11F


7.

Revision C

Remove the E-ring fastening the right-side shaft on FRAME ASSY-2ND to the
main unit, and slide BEARING-BRUSH CAM to the left.
C A U T IO N

7)-2

When performing the following work, take care not to drop or lose
BEARING-BRUSH CAM.

8.

Temporarily slide FRAME ASSY-2ND to the right, and draw out the shaft on
FRAME ASSY-2ND from the left-side bearing on the main unit, and remove
FRAME ASSY-2ND together with BEARING-BRUSH CAM.

9.

Remove BEARING-BRUSH CAM from FRAME ASSY-2ND.

7)-1

9)
9)
8)

[3)]

[1)]
Leg_Sec03_147RB

Figure 4-63. Removal of FRAME ASSY-2ND (2)

DISASSEMBLY AND ASSEMBLY

Printer

375

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
A D J U S T M E N T
R E Q U IR E D

Be sure to lubricate the specified locations after replacing both the


CHUTE ASSY FSR and the FRAME ASSY 2ND with new ones at a
time.
Refer to Section 6.3.1.2 Lublication (p554).

1.

Attach BEARING-BRUSH CAM to the left-side bearing on the main unit.

2.

Attach BEARING-BRUSH CAM to the right-side shaft on FRAME ASSY-2ND.

3.

Insert the right-side shaft on FRAME ASSY-2ND into the right-side bearing on
the main unit, slide FRAME ASSY-2ND to the left, insert the flange of GEAR 27
on FRAME ASSY-2ND as far as possible into the gear of DRIVE ASSY BTR,
and attach FRAME ASSY-2ND.

4.

Insert the right-side BEARING-BRUSH CAM on FRAME ASSY-2ND into the


right-side bearing on the main unit, and fasten with an E-ring.
C A U T IO N

When performing the following work, firmly hook SPRING-2ND


onto the concave portion on FRAME ASSY-2ND.
(Refer to Figure 4-63)

5.

Fasten both the left and right sides of FRAME ASSY-2ND to the main unit with
SPRING-2ND.

6.

Attach CAM ASSY-2ND. (p379)

7.

Attach PLATE BIAS-2ND ASSY. (p387)

8.

Attach 2ND BTR ASSY. (p377)

9.

Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

10. Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

376

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.4 2ND BTR ASSY


C A U T IO N

Do not touch the roller surface with bare hands.


3)

CAUTION

REMOVAL
3)

1.

Open COVER ASSY TOP.

2.

Remove Photoconductor Unit.


4)-2
C A U T IO N

When performing the following work, press LATCH ROTARY on


LATCH ASSY ROTARY to release the latch, turn FRAME ASSYROTARY by hand, and move HOUSING ASSY-DEVE to prevent
it from contacting MAG ROLL.

3.

Turn the levers on both the left and right sides of 2ND BTR ASSY towards you,
and unlock the lever lock from FRAME ASSY-2ND.

4.

Hold the lever on 2ND BTR ASSY, draw out the right side of 2ND BTR ASSY
from FRAME ASSY-2ND, and then draw out the left side to remove 2ND BTR
ASSY from the main unit.

4)-3

4)-1

Leg_Sec03_070RB

Figure 4-64. Removal of 2ND BTR ASSY

DISASSEMBLY AND ASSEMBLY

Printer

377

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

1.

When performing the following work, press LATCH ROTARY


on LATCH ASSY ROTARY to release the latch, turn FRAME
ASSY-ROTARY by hand, and move HOUSING ASSY-DEVE
to prevent it from contacting MAG ROLL.
When performing the following work, the right-side shaft on
2ND BTR ASSY must be inserted into the bottom side of the
terminal on PLATE BIAS-2ND ASSY.

Insert the left-side gear on 2ND BTR ASSY into the main unit, and then fit the left
and right bearings on 2ND BTR ASSY into FRAME ASSY-2ND to attach 2ND
BTR ASSY.
C A U T IO N

After attaching 2ND BTR ASSY, make sure that the levers on both
the left and right sides move smoothly up and down.

2.

Turn the levers on both the left and right sides of 2ND BTR ASSY down, and
make FRAME ASSY-2ND lock the lever.

3.

Attach Photoconductor Unit.

4.

Close COVER ASSY TOP.


C A U T IO N

When replaced 2ND BTR ASSY with a new one, clear the life
counter to zero. (Refer to 6.4.1.1Maintenance Menu Items (p556))

DISASSEMBLY AND ASSEMBLY

Printer

378

EPSON AcuLaser CX11/CX11F

Revision C
8.

4.2.5.5 CAM ASSY-2ND

Remove BEARING from CAM ASSY-2ND.


6)-2

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

3.

Remove 2ND BTR ASSY. (p377)


C A U T IO N

4.

6)-1

7)-1

CHECK POINT

7)-1

CHECK POINT

When performing the following work, there is no need to remove


WIRE ASSY 2BTR from PLATE BIAS-2ND ASSY.

Remove PLATE BIAS-2ND ASSY. (p387)


C A U T IO N

When performing the following work, there is no need to remove


SENSOR 2BTR RETRACT from BRACKET-SENSOR PHOTO.
8)

5.

Remove SENSOR 2BTR RETRACT. (p385)


7)-2
C A U T IO N

8)

When performing the following work, take care not to drop or lose
BEARING.

CAUTION

RIGHT

6.

Remove the E-ring fastening the right-side shaft on CAM ASSY-2ND to the main
unit, and slide BEARING to the left.

CAUTION

Leg_Sec03_148RB

C H E C K
P O IN T

7.

Figure 4-65. Removal of CAM ASSY-2ND

When performing the following work, work can be performed more


easily by pressing FRAME ASSY-2ND in the direction of the arrow,
and releasing FRAME ASSY-2ND from the cam on CAM ASSY2ND.

Temporarily slide CAM ASSY-2ND to the right, and draw out the shaft on CAM
ASSY-2ND from the left-side bearing on the main unit, and remove CAM ASSY2ND together with BEARING.

DISASSEMBLY AND ASSEMBLY

Printer

379

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Attach BEARING to the left-side bearing on the main unit.

2.

Attach BEARING to the right-side bearing on CAM ASSY-2ND.


C H E C K
P O IN T

When performing the following work, work can be performed more


easily by pressing FRAME ASSY-2ND in the direction of the arrow,
and releasing FRAME ASSY-2ND from the cam on CAM ASSY2ND. (Refer to Figure 4-65)

3.

Insert the right-side bearing on CAM ASSY-2ND into the right-side bearing on
the main unit, slide CAM ASSY-2ND to the left, and attach CAM ASSY-2ND
together with BEARING.

4.

Insert the right-side BEARING on CAM ASSY-2ND into the right-side bearing
on the main unit, and fasten with an E-ring.
C A U T IO N

Make sure that the cam on CAM ASSY-2ND is matched with the
cam receptacle on FRAME ASSY-2ND. (Refer to Figure 4-65)

5.

Remove SENSOR 2BTR RETRACT. (p385)

6.

Attach PLATE BIAS-2ND ASSY. (p387)

7.

Attach 2ND BTR ASSY. (p377)

8.

Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

9.

Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

380

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.6 SWITCH 2BTR COVER

3)

REMOVAL

5)-1

2)

1.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

2.

Disconnect the connector (P/J113) from SWITCH 2BTR COVER.

3.

Remove the screw (silver, tapping, 6 mm) fastening BRACKET-SWITCH 2ND to


COVER-RR 2ND.

4.

Remove BRACKET-SWITCH 2ND from COVER-RR 2ND together with


SWITCH 2BTR COVER.

5.

Unhook the two hooks fastening SWITCH 2BTR COVER to BRACKETSWITCH 2ND, and remove SWITCH 2BTR COVER.

5)-2
4)

REINSTALLATION
Leg_Sec03_071FA

1.

Match the hooks on SWITCH 2BTR COVER with the attachment position, and
attach to BRACKET-SWITCH 2ND.

2.

Match the hole on BRACKET-SWITCH 2ND with the boss on COVER-RR 2ND,
and attach together with SWITCH 2BTR COVER.

3.

Fasten BRACKET-SWITCH 2ND to COVER-RR 2ND with the screw (silver,


tapping, 6 mm).

4.

Connect the connector (P/J113) to SWITCH 2BTR COVER.

5.

Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

DISASSEMBLY AND ASSEMBLY

Figure 4-66. Removal of SWITCH 2BTR COVER

Printer

381

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.7 SENSOR ASSY ADC


REMOVAL
1.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

2.

Remove the 2 screws (silver, with washer, tapping, 8 mm) fastening SENSOR
ASSY ADC to the main unit.
4)
C A U T IO N

When performing the following work, take care not to remove


SENSOR ASSY ADC too far as it is connected by a harness.

2)
3)
2)

3.

Remove SENSOR ASSY ADC from the main unit.

4.

Disconnect connector (P/J431) from SENSOR ASSY ADC.

REINSTALLATION
1.

Connect connector (P/J431) to SENSOR ASSY ADC.

2.

Match the boss on SENSOR ASSY ADC with the hole on the main unit, and
attach SENSOR ASSY ADC.

3.

Fasten SENSOR ASSY ADC to the main unit with the 2 screws (silver, with
washer, tapping, 8 mm).

4.

Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

DISASSEMBLY AND ASSEMBLY

Leg_Sec03_072RB

Figure 4-67. Removal of SENSOR ASSY ADC

Printer

382

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.8 HOLDER-ADC 2ND


14)
C A U T IO N

Step numbers with [ ] in the figure indicate the step of


reinstallation.

REMOVAL
1.

Remove COVER ASSY RH.(p329)

2.

Remove COVER FUSER. (p314)

3.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

4.

Remove 2ND BTR ASSY. (p377)

5.

Remove PLATE BIAS-2ND.(p387)

6.

Remove SENSOR 2BTR RETRACT. (p385)

7.

Remove CAM ASSY-2ND. (p379)

8.

Remove SPRING-2ND fastening both the left and right sides of FRAME ASSY2ND to the main unit. (p374)

9.

Remove FUSER ASSY. (p418)

13)
13)

11)

11)
12)

10. Disconnect connector (P/J431) from SENSOR ASSY ADC.


10)

11. Remove the two screws (silver, with flange, 8 mm) that secure the HOLDER-ADC
2ND to the main unit.
12. Remove the HOLDER-ADC 2ND from the main unit together with the SENSOR ASSY
ADC.
13. Remove the two screws (silver with washer, tapping, 8 mm) that secure the SENSOR
ASSY ADC to the HOLDER-ADC 2ND.

[3)]

14. Remove the SENSOR ASSY ADC from the HOLDER-ADC 2ND.

Leg_Sec03_512RA

Figure 4-68. Removal of HOLDER-ADC 2ND

DISASSEMBLY AND ASSEMBLY

Printer

383

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

1. Attach the SENSOR ASSY ADC to the HOLDER-ADC 2ND matching the
boss on the SENSOR ASSY ADC with the hole on the HOLDER-ADC 2ND.
2. Secure the SENSOR ASSY ADC to the HOLDER-ADC 2ND with the two
screws (silver, with washer, tapping, 8 mm).
3. Route the harness on the HOLDER-ADC 2ND as shown in Figure 4-67, and
attach the HOLDER-ADC 2ND to the main unit together with the SENSOR
ASSY ADC matching the protrusion of the HOLDER-ADC 2ND with the hole
on the main unit.
4.

Secure the HOLDER-ADC 2ND to the main unit with the two screws (silver, with
flange, 8 mm).

5.

Connect P/J431 to the SENSOR ASSY ADC.

6.

Attach FUSER ASSY. (p418)

7.

Fasten both the left and right sides of FRAME ASSY-2ND to the main unit with
SPRING-2ND. (p374)

8.

Attach CAM ASSY-2ND. (p379)

9.

Attach SENSOR 2BTR RETRACT. (p385)

10. Attach PLATE BIAS-2ND. (p387)


11. Attach 2ND BTR ASSY. (p377)
12. Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)
13. Attach COVER FUSER. (p314)
14. Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

384

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.9 SENSOR 2BTR RETRACT


REMOVAL
1.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

2.

Disconnect connector (P/J112) from SENSOR 2BTR RETRACT.

3.

Remove the screw (silver, with flange, 8 mm) fastening BRACKET-SENSOR


PHOTO to the main unit.

4.
5.

5)-2

2)

Remove BRACKET-SENSOR PHOTO from the main unit together with


SENSOR 2BTR RETRACT.

4)

Unhook the three hooks fastening SENSOR 2BTR RETRACT to BRACKETSENSOR PHOTO, and remove SENSOR 2BTR RETRACT.
3)
5)-1

REINSTALLATION
CAUTION

1.

Match the hooks on SENSOR 2BTR RETRACT with the attachment position, and
attach to BRACKET-SENSOR PHOTO.

2.

Match the hole on BRACKET-SENSOR PHOTO with the boss on the main unit,
and attach BRACKET-SENSOR PHOTO together with SENSOR 2BTR
RETRACT.

Leg_Sec03_073RB

3.

Fasten BRACKET-SENSOR PHOTO to the main unit with the screw (silver, with
flange, 8mm).

4.

Connect connector (P/J112) to SENSOR 2BTR RETRACT.


C A U T IO N

5.

Figure 4-69. Removal of SENSOR 2BTR RETRACT

The shutter of CAM ASSY-2ND must be inserted inside the sensor


on SENSOR 2BTR RETRACT.

Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

DISASSEMBLY AND ASSEMBLY

Printer

385

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.10 SENSOR IBT RETRACT

6)-1

4)

REMOVAL
5)

1.

Remove OP PANEL. (p323)

2.

Remove COVER INNER TOP. (p327)

3.

Disconnect connector (P/J107) from SENSOR IBT RETRACT.

4.

Remove the screw (silver, with flange, 6 mm) fastening BRACKET-SENSOR


CLN to the main unit.

5.

Remove BRACKET-SENSOR CLN from the main unit together with SENSOR
IBT RETRACT.

6.

Unhook the three hooks fastening SENSOR IBT RETRACT to BRACKETSENSOR CLN, and remove SENSOR IBT RETRACT.

6)-2
3)

REINSTALLATION
1.

Match the hooks on SENSOR IBT RETRACT with the attachment position, and
attach to BRACKET-SENSOR CLN.

2.

Match the hole on BRACKET-SENSOR CLN with the boss on the main unit, and
attach BRACKET-SENSOR CLN together with SENSOR IBT RETRACT.
C A U T IO N

The shutter of CAM ASSY-IBT CL must be inserted inside the


sensor on SENSOR IBT RETRACT.

3.

Fasten BRACKET-SENSOR CLN to the main unit with the screw (silver, with
flange, 6 mm).

4.

Connect connector (P/J107) to SENSOR IBT RETRACT.

5.

Attach COVER INNER TOP. (p327)

6.

Attach OP PANEL. (p323)

CAUTION
Leg_Sec03_074FA

Figure 4-70. Removal of SENSOR IBT RETRACT

DISASSEMBLY AND ASSEMBLY

Printer

386

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.11 PLATE BIAS-2ND ASSY


E ring

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

3.

Remove 2ND BTR ASSY. (p377)

4.

Remove the 2 screws (silver, with flange, tapping, 6 mm) fastening PLATE BIAS2ND ASSY to the main unit.
C A U T IO N

4)
4)

When performing the following work, take care not to remove


PLATE BIAS-2ND ASSY too far as it is connected by WIRE ASSY
2BTR.

5.

Unclamp the clamp fastening WIRE ASSY 2BTR, and slightly release PLATE
BIAS-2ND ASSY from the main unit.

6.

Remove the screw (silver, tapping, 6 mm) fastening the terminal of WIRE ASSY
2BTR to PLATE BIAS-2ND ASSY.

7.

Remove WIRE ASSY 2BTR from PLATE BIAS-2ND ASSY, and remove
PLATE BIAS-2ND ASSY.

SHAFT-CENT 2ND

7)
6)
5)-2

5)-1

Leg_Sec03_150RB

Figure 4-71. Removal of PLATE BIAS-2ND ASSY

DISASSEMBLY AND ASSEMBLY

Printer

387

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Attach WIRE ASSY 2BTR to PLATE BIAS-2ND ASSY.

2.

Fasten the terminal of WIRE ASSY 2BTR to PLATE BIAS-2ND ASSY with the
screw (silver, tapping, 6 mm).
C A U T IO N

When performing the following work, route WIRE ASSY 2BTR


connected to PLATE BIAS-2ND ASSY so that it does not come into
contact with CAM ASSY-2ND.

C H E C K
P O IN T

When the E-ring on FRAME ASSY-2ND is contacting the PLATE


BIAS-2ND ASSY and is difficult to attach, turn SHAFT-CENT
2ND to facilitate attachment.

3.

Match the boss on PLATE BIAS-2ND ASSY with the hole on the main unit, and
attach PLATE BIAS-2ND ASSY.

4.

Fasten PLATE BIAS-2ND ASSY to the main unit with the 2 screws (silver, with
flange, tapping, 6 mm), and fasten WIRE ASSY 2BTR with the clamp.

5.

Attach 2ND BTR ASSY. (p377)

6.

Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

7.

Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

388

EPSON AcuLaser CX11/CX11F

Revision C

4.2.5.12 CAM ASSY-IBT CL


The shutter of CAM ASSY-IBT CL must be inserted inside the
sensor on SENSOR IBT RETRACT.

C A U T IO N

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

5.

Attach PWBA MCU. (p435)

3.

Remove OP PANEL. (p323)

6.

Attach COVER INNER TOP. (p327)

4.

Remove COVER INNER TOP. (p327)

7.

Attach OP PANEL. (p323)

5.

Remove PWBA MCU. (p435)

8.

Attach COVER ASSY LH. (p324)

9.

Attach COVER ASSY RH. (p329)

C A U T IO N

When performing the following work, there is no need to remove


SENSOR IBT RETRACT from BRACKET-SENSOR CLN.

9)

6.

Remove SENSOR IBT RETRACT. (p386)

7.

Remove the left and right E-rings fastening CAM ASSY-IBT CL to the main unit.

8.

Remove the left and right BEARING-BRUSH CAMs fastening CAM ASSY-IBT
CL to the main unit.

9.

Temporarily slide CAM ASSY-IBT CL to the left, and draw out the shaft of CAM
ASSY-IBT CL from the right-side bearing on the main unit to remove CAM
ASSY-IBT CL.

7)
8)

REINSTALLATION
1.

Insert the shaft left side of CAM ASSY-IBT CL into the left-side bearing of the
main unit, slide CAM ASSY-IBT CL to the right, and attach CAM ASSY-IBT CL.

2.

Fasten CAM ASSY-IBT CL to the main unit by the left and right BEARINGBRUSH CAMs.

3.

Fasten CAM ASSY-IBT CL to the main unit by the left and right E-rings.

4.

Attach SENSOR IBT RETRACT. (p386)

8)

7)

Leg_Sec03_075EB

Figure 4-72. Removal of CAM ASSY-IBT CL

DISASSEMBLY AND ASSEMBLY

Printer

389

EPSON AcuLaser CX11/CX11F

Revision C

4.2.6 XERO
4.2.6.1 SENSOR TR-0
REMOVAL
1. Open COVER ASSY TOP.
2.

Remove Photoconductor Unit.

3.

Remove the screw (silver, with flange, 10mm) fastening SENSOR TR-0 to
PLATE-TR-0.

4.

Remove SENSOR TR-0 from PLATE-TR-0.

5.

Disconnect connector (P/J108) from SENSOR TR-0.

4)

3)

5)

REINSTALLATION
1. Connect connector (P/J108) to SENSOR TR-0.
2.

Match the hole on SENSOR TR-0 with the boss on PLATE-TR-0, and attach
SENSOR TR-0.

3.

Fasten SENSOR TR-0 to PLATE-TR-0 with the screw (silver, with flange,
10mm).

4.

Attach Photoconductor Unit.

5.

Close COVER ASSY TOP.

Leg_Sec03_076EA

Figure 4-73. Removal of SENSOR TR-0

DISASSEMBLY AND ASSEMBLY

Printer

390

EPSON AcuLaser CX11/CX11F

Revision C

4.2.6.2 GUIDE CRU ASSY D

6)

7)

REMOVAL
1.

Remove 2ND BTR ASSY. (p377)

2.

Remove COVER ASSY LH. (p324)

3.

Remove PWBA MCU. (p435)


C H E C K
P O IN T

6)

When performing the following work, connectors need not be


disconnected from PWBA ESS.

4.

Remove CHASSIS ASSY ESS. (p443)

5.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

6.

Remove FUSER LOCK SWITCH. (p420)

7.

Remove SENSOR TR-0. (p390)

8.

Remove the 2 screws (silver, with flange, tapping, 6 mm) fastening PLATE-TR-0
to GUIDE CRU ASSY D and GUIDE CRU ASSY AD.

9.

Remove PLATE-TR-0 from GUIDE CRU ASSY D and GUIDE CRU ASSY AD.
Leg_Sec03_077RA

Figure 4-74. Removal of GUIDE CRU ASSY D (1)

DISASSEMBLY AND ASSEMBLY

Printer

391

EPSON AcuLaser CX11/CX11F

Revision C

10. Unclamp the clamp fastening HARNESS-ASSY XERO on the left side of the
main unit.

10)

11. Remove the 5 screws (silver, with flange, tapping, 6 mm) fastening GUIDE CRU
ASSY D to the main unit.
12. Remove GUIDE CRU ASSY D from the main unit.

REINSTALLATION
1.

Insert HARNESS-ASSY XERO into the hole on the left side of the main unit, and
match the boss on GUIDE CRU ASSY D into the hole on the main unit to attach
GUIDE CRU ASSY D.

2.

Fasten GUIDE CRU ASSY D to the main unit with the 5 screws (silver, with
flange, tapping, 6 mm).

MOT ASSY P/R

3.

Fasten HARNESS-ASSY XERO on the left side of the main unit with the clamp.

4.

Attach PLATE-TR-0 to GUIDE CRU ASSY D and GUIDE CRU ASSY AD.

5.

Fasten PLATE-TR-0 to GUIDE CRU ASSY D and GUIDE CRU ASSY AD with
the 2 screws (silver, with flange, tapping, 6 mm).
C A U T IO N

9)

Lightly open/close COVER ASSY TOP, and check operation of the


coupling on MOT ASSY P/R.

9)

9)
9)

9)
8)

6.

Attach SENSOR TR-0. (p390)

7.

Attach FUSER LOCK SWITCH. (p420)

8.

Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

9.

Attach CHASSIS ASSY ESS. (p443)

10. Attach PWBA MCU. (p435)


11. Attach COVER ASSY LH. (p324)

Leg_Sec03_078RC

Figure 4-75. Removal of GUIDE CRU ASSY D (2)

12. Attach 2ND BTR ASSY. (p377)

DISASSEMBLY AND ASSEMBLY

Printer

392

EPSON AcuLaser CX11/CX11F

4.2.6.3 LATCH ASSY D


REMOVAL

Revision C
6.

Attach SENSOR TR-0. (p390)

7.

Attach CHASSIS ASSY ESS. (p443)

8.

Attach PWBA MCU. (p435)


Attach COVER ASSY LH. (p324)

1.

Remove 2ND BTR ASSY. (p377)

9.

2.

Remove COVER ASSY LH. (p324)

10. Attach 2ND BTR ASSY. (p377)

3.

Remove PWBA MCU. (p435)

4.

Remove CHASSIS ASSY ESS. (p443)

5.

Remove SENSOR TR-0. (p390)

6.

Remove GUIDE CRU ASSY D. (p391)

7.

Remove ANTENNA ASSY. (p394)

8.

Unhook SPRING-TORSION D from the hook on GUIDE CRU ASSY D.

9.

Slightly rotate LATCH ASSY D together with SPRING-TORSION D in the


direction of the arrow so that they escape the notch on GUIDE CRU ASSY D to
remove.

8)

10. Remove SPRING-TORSION D from LATCH ASSY D.


10)

REINSTALLATION
1.

Attach SPRING-TORSION D to LATCH ASSY D.

2.

Attach LATCH ASSY D to GUIDE CRU ASSY D together with SPRINGTORSION D, and insert the bottom front side of LATCH ASSY D into the notch
on GUIDE CRU ASSY D.

3.

Hook SPRING-TORSION D onto the hook on GUIDE CRU ASSY D.


C A U T IO N

4.
5.

9)

SPRING-TORSION D must be firmly attached onto the hooks on


LATCH ASSY D and GUIDE CRU ASSY D.

CAUTION

Attach ANTENNA ASSY. (p394)

Leg_Sec03_201FA

Figure 4-76. Removal of LATCH ASSY D

Attach GUIDE CRU ASSY D. (p391)

DISASSEMBLY AND ASSEMBLY

Printer

393

EPSON AcuLaser CX11/CX11F

Revision C

4.2.6.4 ANTENNA ASSY


REMOVAL
1.

Remove 2ND BTR ASSY. (p377)

2.

Remove COVER ASSY LH. (p324)

3.

Remove PWBA MCU. (p435)

4.

Remove CHASSIS ASSY ESS. (p443)

5.

Remove SENSOR TR-0. (p390)

6.

Remove GUIDE CRU ASSY D. (p391)

7.

Unhook the hook fastening ARM-COUPLING to GUIDE CRU ASSY D, and


remove ARM-COUPLING from the shaft on GUIDE CRU ASSY D together with
SPRING-TORSION ARM.

8.

Turn ARM-COUPLING 90, and remove ARM-COUPLING.

8)-2

8)-1

7)

CAUTION

Leg_Sec03_079FB

Figure 4-77. Removal of ANTENNA ASSY (1)

DISASSEMBLY AND ASSEMBLY

Printer

394

EPSON AcuLaser CX11/CX11F

C A U T IO N

9.

Revision C

When unhooking the hook fastening ANTENNA ASSY, take care


not to damage the hook.

9)-1

Unhook the hook fastening ANTENNA ASSY to GUIDE CRU ASSY D, and
remove ANTENNA ASSY.

10. Disconnect connector (P/J109) from ANTENNA ASSY.

REINSTALLATION
1.

Connect connector (P/J109) to ANTENNA ASSY.

2.

Match the boss on GUIDE CRU ASSY D with the hole on ANTENNA ASSY,
attach ANTENNA ASSY, and fasten with a hook.

3.

Attach SPRING-TORSION ARM to ARM-COUPLING, and insert the shaft on


LINK-COUPLING into the long oblong hole on ARM-COUPLING.

4.

Turn ARM-COUPLING 90, attach ARM-COUPLING to the shaft on GUIDE


CRU ASSY D, fasten with a hook, and hook SPRING-TORSION ARM onto the
notch of GUIDE CRU ASSY D.
C A U T IO N

10)

SPRING-TORSION ARM must be firmly hooked onto the shaft of


ARM-COUPLING and LATCH ASSY D.
9)-2

5.

Attach GUIDE CRU ASSY D. (p391)

6.

Attach SENSOR TR-0. (p390)

7.

Attach CHASSIS ASSY ESS. (p443)

8.

Attach PWBA MCU. (p435)

9.

Attach COVER ASSY LH. (p324)

Leg_Sec03_080FA

Figure 4-78. Removal of ANTENNA ASSY (2)

10. Attach 2ND BTR ASSY. (p377)

DISASSEMBLY AND ASSEMBLY

Printer

395

EPSON AcuLaser CX11/CX11F

Revision C

4.2.6.5 GUIDE CRU ASSY AD

6)

7)

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove 2ND BTR ASSY. (p377)

3.

Remove FRAME ASSY-PH. (p355)

4.

Remove BCR CLN XERO ASSY. (p402)

5.

Remove SENSOR TR-0. (p390)

6.

Remove the 2 screws (silver, with flange, tapping, 6 mm) fastening PLATE-TR-0
to GUIDE CRU ASSY D and GUIDE CRU ASSY AD.

7.

Remove PLATE-TR-0 from GUIDE CRU ASSY D and GUIDE CRU ASSY AD.

6)

Leg_Sec03_081RA

Figure 4-79. Removal of GUIDE CRU ASSY AD (1)

DISASSEMBLY AND ASSEMBLY

Printer

396

EPSON AcuLaser CX11/CX11F

Revision C

8.

Remove WIRE ASSY BTR, WIRE ASSY IBT and WIRE ASSY BCR from
GUIDE CRU ASSY AD.

13. Remove the 7 screws (silver, with flange, tapping, 6 mm) fastening GUIDE CRU
ASSY AD to the main unit.

9.

Remove the screw (silver, with flange, tapping, 6 mm) fastening WIRE ASSY
DTN to GUIDE CRU ASSY AD.

14. Draw out the protrusion on GUIDE CRU ASSY AD from the hole on the main
unit, and remove GUIDE CRU ASSY AD.

10. Remove WIRE ASSY DTN from GUIDE CRU ASSY AD.

14)

11. Remove SPRING-LATCH hooked onto the main unit and the stud of GUIDE
CRU ASSY AD.
12. Remove the screw (silver, with flange, tapping, 6 mm) fastening both PLATEASSY GND and GUIDE CRU ASSY AD to the main unit, and remove PLATEASSY GND.

10)
13)

13)
13)

13)
9)

12)-2

13)

8)

12)-1

13)

8)

13)

11)
8)

Leg_Sec03_082RB

Leg_Sec03_083RB

Figure 4-80. Removal of GUIDE CRU ASSY AD (2)

DISASSEMBLY AND ASSEMBLY

Figure 4-81. Removal of GUIDE CRU ASSY AD (3)

Printer

397

EPSON AcuLaser CX11/CX11F

Revision C

Table 4-7. Symptoms when the connector is loose

REINSTALLATION
1.

Match the protrusion and boss on GUIDE CRU ASSY AD with the hole on the
main unit, and attach GUIDE CRU ASSY AD.

2.

Fasten GUIDE CRU ASSY AD to the main unit with the 7 screws (silver, with
flange, tapping, 6 mm).

3.

Attach PLATE-ASSY GND to the main unit, and tighten together with GUIDE
CRU ASSY AD with the screw (silver, with flange, tapping, 6 mm).
C H E C K
P O IN T

Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

A (508)

Ready

Entirely Fogged in Black

FIP-P18

D (504)

Ready

Uneven Density/ThinSpot

FIP-P16

G (506)

Ready

Normal printing

---

When performing the following work, work can be performed more


easily with LEVER-LATCH PR on GUIDE CRU ASSY AD closed.

4.

Attach SPRING-LATCH onto the main unit and the stud on GUIDE CRU ASSY
AD.

5.

Attach WIRE ASSY DTN to GUIDE CRU ASSY AD.

6.

Fasten WIRE ASSY DTN to GUIDE CRU ASSY AD with the screw (silver, with
flange, tapping, 6 mm).

7.

Attach WIRE ASSY BTR, WIRE ASSY IBT and WIRE ASSY BCR to GUIDE
CRU ASSY AD.

8.

Attach PLATE-TR-0 to GUIDE CRU ASSY D and GUIDE CRU ASSY AD.

9.

Fasten PLATE-TR-0 to GUIDE CRU ASSY D and GUIDE CRU ASSY AD with
the 2 screws (silver, with flange, tapping, 6 mm).

10. Attach SENSOR TR-0. (p390)


11. Attach BCR CLN XERO ASSY. (p402)
12. Attach FRAME ASSY-PH. (p355)
13. Attach 2ND BTR ASSY. (p377)
14. Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

398

EPSON AcuLaser CX11/CX11F

Revision C

4.2.6.6 LEVER-LATCH PR
REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove 2ND BTR ASSY. (p377)

3.

Remove FRAME ASSY-PH. (p355)

4.

Remove BCR CLN XERO ASSY. (p402)

5.

Remove SENSOR TR-0. (p390)

6.

Remove GUIDE CRU ASSY AD. (p396)

7.

Turn LEVER-LATCH PR in the direction of the arrow, match the notch on


LEVER-LATCH PR with the protrusion on the boss of GUIDE CRU ASSY AD,
and remove LEVER-LATCH PR.

7)

REINSTALLATION
1.

Match the notch on LEVER-LATCH PR with the protrusion on the boss of


GUIDE CRU ASSY AD, and attach LEVER-LATCH PR.

2.

Attach GUIDE CRU ASSY AD. (p396)

3.

Attach SENSOR TR-0. (p390)

4.

Attach BCR CLN XERO ASSY. (p402)

5.

Attach FRAME ASSY-PH. (p355)

6.

Attach 2ND BTR ASSY. (p377)

7.

Attach COVER ASSY RH. (p329)


Leg_Sec03_202FA

Figure 4-82. Removal of LEVER-LATCH PR

DISASSEMBLY AND ASSEMBLY

Printer

399

EPSON AcuLaser CX11/CX11F

Revision C
9.

4.2.6.7 CAP-PLATE PR, PLATE-ASSY PR

Attach COVER ASSY RH. (p329)

REMOVAL
9)-2

1.

Remove COVER ASSY RH. (p329)

2.

Remove 2ND BTR ASSY. (p377)

3.

Remove FRAME ASSY-PH. (p355)

4.

Remove BCR CLN XERO ASSY. (p402)

5.

Remove SENSOR TR-0. (p390)

6.

Remove GUIDE CRU ASSY AD. (p396)

7.

Remove LEVER-LATCH PR. (p399)

8.

Turn PLATE-ASSY PR in the direction of the arrow, match the notch on PLATEASSY PR with the protrusion on GUIDE CRU ASSY AD, and remove PLATEASSY PR together with CAP-PLATE PR.

9.

Unhook the hook on CAP-PLATE PR, and remove CAP-PLATE PR from


PLATE-ASSY PR.

9)-1

REINSTALLATION
8)
C A U T IO N

When performing the following work, pay attention to the


attachment direction of CAP-PLATE PR.

1.

Attach CAP-PLATE PR to PLATE-ASSY PR.

2.

Match the notch on PLATE-ASSY PR with the protrusion on GUIDE CRU ASSY
AD, and attach PLATE-ASSY PR together with CAP-PLATE PR.

3.

Attach LEVER-LATCH PR. (p399)

4.

Attach GUIDE CRU ASSY AD. (p396)

5.

Attach SENSOR TR-0. (p390)

6.

Attach BCR CLN XERO ASSY. (p402)

7.

Attach FRAME ASSY-PH. (p355)

8.

Leg_Sec03_203FA

Figure 4-83. Removal of CAP-PLATE PR and PLATE-ASSY PR

Attach 2ND BTR ASSY. (p377)

DISASSEMBLY AND ASSEMBLY

Printer

400

EPSON AcuLaser CX11/CX11F

Revision C

4.2.6.8 LATCH ASSY AD


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove 2ND BTR ASSY. (p377)

3.

Remove FRAME ASSY-PH. (p355)

4.

Remove BCR CLN XERO ASSY. (p402)

5.

Remove SENSOR TR-0. (p390)

6.

Remove GUIDE CRU ASSY AD. (p396)

7.

Unhook SPRING-TORSION AD from the hook on GUIDE CRU ASSY AD.

8.

Remove LATCH ASSY AD together with SPRING-TORSION AD from GUIDE


CRU ASSY AD.

9.

Remove SPRING-TORSION AD from LATCH ASSY AD.

8)

REINSTALLATION
7)

1.

Attach SPRING-TORSION AD to LATCH ASSY AD.

2.

Attach LATCH ASSY AD together with SPRING-TORSION AD to GUIDE CRU


ASSY AD.

3.

Hook SPRING-TORSION AD onto the hook on GUIDE CRU ASSY AD.


C A U T IO N

9)

SPRING-TORSION AD must be firmly attached onto the hooks on


LATCH ASSY AD and GUIDE CRU ASSY AD.
(Do not attach SPRING-TORSION AD in the reverse direction)

4.

Attach GUIDE CRU ASSY AD. (p396)

5.

Attach SENSOR TR-0. (p390)

6.

Attach BCR CLN XERO ASSY. (p402)

7.

Attach FRAME ASSY-PH. (p355)

8.

Attach 2ND BTR ASSY. (p377)

9.

Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

CAUTION

Leg_Sec03_204FA

Figure 4-84. Removal of LATCH ASSY AD

Printer

401

EPSON AcuLaser CX11/CX11F

Revision C

4.2.6.9 BCR CLN XERO ASSY

3.

Take out the harness of BCR CLN XERO ASSY to the outside from the hole on
the right side of the main unit, and connect connector (P/L617) for BCR CLN
XERO ASSY to the harness.

4.

Fasten the harness on BCR CLN XERO ASSY with the clamp on the right side of
the main unit.

5.

Attach FRAME ASSY-PH. (p355)

6.

Attach COVER ASSY RH. (p329)

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove FRAME ASSY-PH. (p355)

3.

Disconnect connector (P/J617) from BCR CLN XERO ASSY on the right side of
the main unit.

4.

Unclamp the clamp on the right side of the main unit, and move the harness on
BCR CLN XERO ASSY to inside the main unit from the hole on the right side of
the main unit.
C A U T IO N

5.
6.

6)
5)
5)

When performing the following work, press LATCH ROTARY on


LATCH ASSY-ROTARY to release the latch, turn FRAME ASSYROTARY by hand, and move HOUSING ASSY-DEVE to prevent
contact with MAG ROLL.

Remove the 2 screws (silver, with flange, 6 mm) fastening BCR CLN XERO
ASSY to the main unit.

4)

Remove BCR CLN XERO ASSY from the main unit.


4)

REINSTALLATION
1.

Match the boss on BCR CLN XERO ASSY with the hole on the main unit, and
attach BCR CLN XERO ASSY.
3)
C A U T IO N

2.

When performing the following work, press LATCH ROTARY on


LATCH ASSY-ROTARY to release the latch, turn FRAME ASSYROTARY by hand, and move HOUSING ASSY-DEVE to prevent
contact with MAG ROLL.

Leg_Sec03_084EB

Figure 4-85. Removal of BCR CLN XERO ASSY

Fasten BCR CLN XERO ASSY to the main unit with the 2 screws (silver, with
flange, 6 mm).

DISASSEMBLY AND ASSEMBLY

Printer

402

EPSON AcuLaser CX11/CX11F

Revision C

4.2.6.10 SENSOR TNER FULL


REMOVAL
1.

Remove FRAME ASSY-PH. (p355)

2.

Disconnect connector (P/J126) from SENSOR TNER FULL.

3.

Unhook the two hooks fastening SENSOR TNER FULL to the main unit, and
remove SENSOR TNER FULL.

REINSTALLATION
1.

Match the hook on SENSOR TNER FULL with the attachment position, and
attach to the main unit.

2.

Connect connector (P/J126) to SENSOR TNER FULL.

3.

Attach FRAME ASSY-PH. (p355)

2)

3)-1
3)-1
3)-2
Leg_Sec03_183EB

Figure 4-86. Removal of SENSOR TNER FULL

DISASSEMBLY AND ASSEMBLY

Printer

403

EPSON AcuLaser CX11/CX11F

Revision C

4.2.7 ROS
4.2.7.1 ROS ASSY
9)

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove COVER INNER LOWOW. (p330)

6.

Remove FRAME ASSY-PH.(p355)

7.

Remove CLEANER ASSY. (p406)

8.

Disconnect P/J601 and P/J602 connectors of the ROS ASSY.


C A U T IO N

9.

9)

8)

FRONT

REAR

When performing the subsequent procedures, be sure to perform


the followings to avoid touching the MAG ROLL; Unlock the
LATCH ROTARY of the LATCH ASSY-ROTARY and turn the
FRAME ASSY-ROTARY with your hand to move the Housing
ASSY-DEVE.

Remove the five screws (silver, with flange, 10 mm) that secure the ROS ASSY to
the main unit.

10. Lift the ROS ASSY a little to remove the boss of the assy. from the hole of the
main unit, and remove the ROS ASSY toward rear of the main unit.
10)

Leg_Sec03_086RC

Figure 4-87. Removal of ROS ASSY

DISASSEMBLY AND ASSEMBLY

Printer

404

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Match the boss on ROS ASSY with the hole on the main unit, and attach ROS
ASSY.
C A U T IO N

When performing the following work, press LATCH ROTARY on


LATCH ASSY-ROTARY to release the latch, turn FRAME ASSYROTARY by hand, and move HOUSING ASSY-DEVE to prevent
contact with MAG ROLL.

2.

Fasten ROS ASSY to the main unit with the 5 screws (silver, with flange, 10mm).

3.

Connect connector (P/J601) and connector (P/J602) to ROS ASSY.

4.

Attach CLEANER ASSY. (p406)

5.

Attach FRAME ASSY-PH. (p355)

6.

Attach COVER INNER L. (p330)

7.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

8.

Attach COVER MSI. (p320)

9.

Attach COVER ASSY LH. (p324)

10. Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

Printer

405

EPSON AcuLaser CX11/CX11F

Revision C

4.2.7.2 CLEANER ASSY


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove the 2 screws (silver, with flange, 10mm) fastening GUIDE-ROS CLN to
the main unit.

3.

Remove GUIDE-ROS CLN from the main unit.

4.

Remove CLEANER ASSY from the main unit.

REINSTALLATION
4)

1.

Align CLEANER ASSY with the rails on the main unit, and insert.

2.

Match the boss on GUIDE-ROS CLN with the hole on the main unit, and attach.

3.

Fasten GUIDE-ROS CLN to the main unit with the 2 screws (silver, with flange,
10mm).

4.

Attach COVER ASSY RH. (p329)

3)
2)
2)
Leg_Sec03_087RA

Figure 4-88. Removal of CLEANER ASSY

DISASSEMBLY AND ASSEMBLY

Printer

406

EPSON AcuLaser CX11/CX11F

Revision C

4.2.8 DEVE

4)-1

4.2.8.1 LATCH ASSY-ROTARY


REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Remove LV/HVPS. (p438)

3.

Remove the 3 screws (silver, with flange, tapping, 8 mm) fastening LATCH
ASSY-ROTARY to the main unit.

4.

Unhook the three hooks fastening LATCH ASSY-ROTARY to the main unit, and
remove LATCH ASSY-ROTARY.

CAUTION

3)

REINSTALLATION

C A U T IO N

3)

Pay attention to the levers and springs inside LATCH ASSYROTARY as they easily come loose.
When a part on LATCH ASSY-ROTARY comes off, referring to
the assembly drawing, assemble the part, and attach LATCH
ASSY-ROTARY to the main unit.

1.

Match the hook on LATCH ASSY-ROTARY with the attachment position, and
attach to the main unit.

2.

Fasten LATCH ASSY-ROTARY to the main unit with the 3 screws (silver, with
flange, tapping, 8 mm).

3.

Attach LV/HVPS. (p438)

4.

Attach COVER ASSY LH. (p324)

3)

4)-2

Leg_Sec03_088RA

Figure 4-89. Removal of LATCH ASSY-ROTARY

DISASSEMBLY AND ASSEMBLY

Printer

407

EPSON AcuLaser CX11/CX11F

Revision C

4.2.8.2 ANTENNA ASSY-CTRG


C A U T IO N

Step numbers with [ ] in the figure indicate the step of


reinstallation.

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove ANTENNA CTRG. (p410)

3.

Remove the 2 screws (silver, with flange, tapping, 8 mm) fastening ANTENNA
ASSY-CTRG to the main unit.

4.

Press the boss fastening ANTENNA ASSY-CTRG to the main unit, and remove
ANTENNA ASSY-CTRG.

[3)]

3)
4)-2

REINSTALLATION
3)

1.

Remove the toner cartridge overlaying the attachment position of ANTENNA


ASSY-CTRG.

2.

Match the boss on ANTENNA ASSY-CTRG with the attachment position, and
attach to the main unit.

3.

Press ANTENNA ASSY-CTRG from the inside of the main unit (hole on FRAME
ASSY-ROTARY), and firmly insert the boss on ANTENNA ASSY-CTRG into
the hole on the main unit.

4.

Fasten ANTENNA ASSY-CTRG to the main unit with the 2 screws (silver, with
flange, tapping, 8 mm).

5.

Attach ANTENNA CTRG. (p410)

6.

Attach COVER ASSY RH. (p329)

4)-1

4)-1

Leg_Sec03_089RA

Figure 4-90. Removal of ANTENNA ASSY-CTRG

DISASSEMBLY AND ASSEMBLY

Printer

408

EPSON AcuLaser CX11/CX11F


7.

Revision C

Attach the ET Cartridges.


C A U T IO N

When installing the ET Cartridge, be careful not to sandwich the


LEVER LATCH between the cartridge and the main unit as shown
in the left figure below. Install the ET cartridges correctly as shown
in the right figure below.

Figure 4-91. LEVER LATCH Position

C A U T IO N

Be sure to clean the ROS ASSY window with the CLEANER ASSY
after installing the ET Cartridges.

DISASSEMBLY AND ASSEMBLY

Printer

409

EPSON AcuLaser CX11/CX11F

Revision C

4.2.8.3 ANTENNA CTRG


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Disconnect connector (P/J106) from ANTENNA CTRG.

3.

Unhook the hook fastening ANTENNA CTRG to ANTENNA ASSY-CTRG, and


remove ANTENNA ASSY-CTRG.

REINSTALLATION
1.

Match the boss on ANTENNA ASSY-CTRG with the hole on ANTENNA CTRG,
attach ANTENNA CTRG, and fasten with a hook.

2.

Connect connector (P/J106) to ANTENNA CTRG.

3.

Attach COVER ASSY RH. (p329)

2)

3)-2
3)-1

Leg_Sec03_091EC

Figure 4-92. Removal of ANTENNA CTRG

DISASSEMBLY AND ASSEMBLY

Printer

410

EPSON AcuLaser CX11/CX11F

Revision C

4.2.8.4 HOLDER ASSY-BIAS


REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove WIRE ASSY DEVE connected to HOLDER ASSY-BIAS.

3.

Unhook the hook on HOLDER ASSY-BIAS from the main unit, and slide down,
match the protrusion on HOLDER ASSY-BIAS with the notch on the main unit,
and remove HOLDER ASSY-BIAS.

REINSTALLATION
1.

Match the protrusion on HOLDER ASSY-BIAS with the notch of the attachment
hole on the main unit, and attach, and slide HOLDER ASSY-BIAS upwards and
fasten with a hook.

2.

Attach WIRE ASSY DEVE to HOLDER ASSY-BIAS.

3.

Attach COVER ASSY RH. (p329)

3)-2
2)

3)-1
Leg_Sec03_092RA

Figure 4-93. Removal of HOLDER ASSY-BIAS

DISASSEMBLY AND ASSEMBLY

Printer

411

EPSON AcuLaser CX11/CX11F

Revision C

4.2.8.5 SENSOR ROTARY HOME POSI


REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Remove LV/HVPS. (p438)

3.

Remove the screw (silver, with flange, 6 mm) fastening BRACKET SENSOR to
the main unit.

4.

Remove BRACKET SENSOR from the main unit together with SENSOR
ROTARY HOME POSI.

5.

Disconnect connector (P/J105) from SENSOR ROTARY HOME POSI.

6.

Unhook the three hooks fastening SENSOR ROTARY HOME POSI to


BRACKET SENSOR, and remove SENSOR ROTARY HOME POSI.

REINSTALLATION
1.

6)-1

Match the hooks on SENSOR ROTARY HOME POSI with the attachment
position, and attach to BRACKET SENSOR.

6)-2
4)

2.

Connect connector (P/J105) to SENSOR ROTARY HOME POSI.

3.

Match the hole on BRACKET SENSOR with the boss on the main unit, and attach
BRACKET SENSOR together with SENSOR ROTARY HOME POSI.

4.

Fasten BRACKET SENSOR to the main unit with the screw (silver, with flange, 6
mm).

5.

Attach LV/HVPS. (p438)

6.

Attach COVER ASSY LH. (p324)

3)
5)

Leg_Sec03_093RA

Figure 4-94. Removal of SENSOR ROTARY HOME POSI

DISASSEMBLY AND ASSEMBLY

Printer

412

EPSON AcuLaser CX11/CX11F

Revision C

4.2.8.6 HOUSING ASSY-DEVE K, HOUSING ASSY-DEVE Y,


HOUSING ASSY-DEVE M, HOUSING ASSY-DEVE C
REMOVAL
C A U T IO N

W A R N IN G

When removing the Toner Cartridge, put several sheets of copy


paper on COVER FRONT ASSY U and other parts to prevent
them from getting dirty.
Before removing HOUSING ASSY-DEVE, be sure to wipe off
any residual toner on it.
When wiping off the residual toner on HOUSING ASSYDEVE, take care to prevent any toner from static cling to the
sensors on HOUSING ASSY-DEVE.

Do not vacuum off spilled toner using an usual vacuum cleaner


because there is a possibility of taking fire.
9)-1

1.

Remove the Toner Cartridge.

2.

Remove COVER ASSY RH. (p329)

3.

Remove COVER ASSY TOP. (p311)

4.

Remove 2ND BTR ASSY. (p377)

5.

Remove FRAME ASSY-PH. (p355)

6.

Remove BCR CLN XERO ASSY. (p402)

7.

Remove SENSOR TR-0. (p390)

8.

Remove GUIDE CRU ASSY AD. (p396)

9.

Press LATCH ROTARY on LATCH ASSY-ROTARY to release the latch, turn


FRAME ASSY-ROTARY by hand, and move HOUSING ASSY-DEVE to a
position where is easy to work.

9)-2

Leg_Sec03_094EB

Figure 4-95. Removal of HOUSING ASSY-DEVE (1)


C A U T IO N

After moving HOUSING ASSY-DEVE, make sure that FRAME


ASSY-ROTARY is firmly locked by LATCH ROTARY.

DISASSEMBLY AND ASSEMBLY

Printer

413

EPSON AcuLaser CX11/CX11F

Revision C

10. Unhook the hook on PIVOT AD fastening the right side of HOUSING ASSYDEVE to FRAME ASSY-ROTARY, and remove PIVOT AD.

10)-2

11. Remove the screw (silver, with flange, tapping, 8mm) fastening PIVOT ASSY
fastening the left side of HOUSING ASSY-DEVE to FRAME ASSY-ROTARY,
and remove PIVOT ASSY.

11)-2
11)-1

12. Lift up the right side of HOUSING ASSY-DEVE, remove the gear on the left side
of HOUSING ASSY-DEVE from the gear on FRAME ASSY-ROTARY, and
remove HOUSING ASSY-DEVE.

10)-1

12)
Thin
CAUTION

Thick

CHECK POINT

Leg_Sec03_095RB

Figure 4-96. Removal of HOUSING ASSY-DEVE (2)

DISASSEMBLY AND ASSEMBLY

Printer

414

EPSON AcuLaser CX11/CX11F

Revision C
9.

REINSTALLATION

Attach COVER ASSY TOP. (p311)

10. Attach COVER ASSY RH. (p329)


C A U T IO N

1.

Holes are provided in the protrusion portion on FRAME ASSYROTARY for preventing mis-insertion of HOUSING ASSY-DEVE.
The attachment positions of each color of HOUSING ASSY-DEVE
is indicated as K, Y, M, and C on FRAME ASSY-ROTARY.

11. Attach the Toner Cartridge.


C A U T IO N

Match the gear on the left side of HOUSING ASSY-DEVE of the same color as
the indicated color on FRAME ASSY-ROTARY with the gear on FRAME ASSYROTARY, and attach HOUSING ASSY-DEVE.
C A U T IO N

The spring under both sides of the bottom of HOUSING ASSYDEVE must be placed firmly on the spring receptacle of
FRAME ASSY-ROTARY.
A spring having a thick right side and a thin left side is used as
the spring under HOUSING ASSY-DEVE.

2.

Match the hole on HOUSING ASSY-DEVE with the attachment hole on the left
side of FRAME ASSY-ROTARY, insert the shaft on PIVOT ASSY, and fasten
the left side of HOUSING ASSY-DEVE with the screw (silver, with flange,
tapping, 8 mm).

3.

Match the hole on HOUSING ASSY-DEVE with the attachment hole on the right
side of FRAME ASSY-ROTARY, insert the shaft of PIVOT AD, and fasten the
hook on PIVOT AD to attach HOUSING ASSY-DEVE.
C A U T IO N

When installing the ET Cartridge, be careful not to sandwich the


LEVER LATCH between the cartridge and the main unit as shown
in the left figure below. Install the ET cartridges correctly as shown
in the right figure below.

Figure 4-97. LEVER LATCH Position

Attach GUIDE CRU ASSY AD. (p396)

5.

Attach SENSOR TR-0. (p390)

6.

Attach BCR CLN XERO ASSY. (p402)

7.

Attach FRAME ASSY-PH. (p355)

8.

Attach 2ND BTR ASSY. (p377)

DISASSEMBLY AND ASSEMBLY

Removed PIVOT ADs should not be re-used; only new PIVOT ADs
in the KIT should be used.

4.

C A U T IO N

Printer

Be sure to clean the ROS ASSY window with the CLEANER


ASSY after installing the ET Cartridges.
Be sure to reset the life counter of the Housing ASSY-DEVE
after replacing it with a new one.
(See 6.4.1.1 Maintenance Menu Items (p556))

415

EPSON AcuLaser CX11/CX11F

Revision C

4.2.8.7 FRAME ASSY-ROTARY


18)

REMOVAL
1. Remove COVER ASSY RH. (p329)
2.

Remove COVER ASSY LH. (p324)

3.

Remove FUSER ASSY. (p418)

4.

Remove COVER ASSY TOP. (p311)

5.

Remove 2ND BTR ASSY. (p377)

6.

Remove COVER MSI. (p320)

7.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

8.

Remove COVER INNER TOP. (p327)

9.

Remove PWBA MCU. (p435)

22)
22)
22)

28)

28)

10. Remove LV/HVPS. (p438)


11. Remove CHASSIS ASSY ESS. (p443)
12. Remove DRIVE ASSY PRO. (p424)

27)

13. Remove MOT ASSY MAG. (p426)


14. Remove LATCH ASSY-ROTARY. (p407)
15. Remove SENSOR ROTARY HOME POSI. (p412)

25)

16. Remove FRAME ASSY-PH. (p355)

25)

26)

17. Remove BCR CLN XERO ASSY. (p402)


18. Remove SENSOR TR-0. (p390)
26)

19. Remove GUIDE CRU ASSY D. (p391)

24)

20. Remove GUIDE CRU ASSY AD. (p396)

24)

21. Remove HOUSING ASSY-DEVE. (p413)


22. Remove the three screws (silver, with flange, 6 mm) that secure the BRACKET
ASSY 2ND GEAR to the main unit.
Leg_Sec03_096RA

Figure 4-98. Removal of FRAME ASSY-ROTARY

DISASSEMBLY AND ASSEMBLY

Printer

416

EPSON AcuLaser CX11/CX11F

Revision C

23. Remove the BRACKET ASSY 2ND GEAR and the GEAR 2ND from the main
unit.

10. Attach GUIDE CRU ASSY D. (p391)

24. Remove the two screws (silver, with flange, 6 mm) that secure the SHAFT ASSYROTARY to the right side of the main unit.

12. Attach BCR CLN XERO ASSY. (p402)

11. Attach SENSOR TR-0. (p390)

25. Remove the two screws (silver, with flange, 6 mm) that secure the SHAFT ASSYROTARY to the left side of the main unit.

13. Attach FRAME ASSY-PH. (p355)


14. Attach SENSOR ROTARY HOME POSI. (p412)
15. Attach LATCH ASSY-ROTARY.(p407)

26. Remove the SHAFT ASSY-ROTARY from the both sides of the main unit.

16. Attach MOT ASSY MAG. (p426)


C A U T IO N

When performing the following procedure, be careful not to lose the


BEARING BALL as it may come off.

17. Attach DRIVE ASSY PRO. (p424)


18. Attach CHASSIS ASSY ESS. (p443)
19. Attach LV/HVPS. (p438)

27. Remove the FRAME ASSY-ROTARY upward together with the BEARING
BALL.

20. Attach PWBA MCU. (p435)


21. Attach COVER INNER TOP. (p327)

28. Remove the BEARING BALL from the FRAME ASSY-ROTARY.

22. Attach COVER FRONT L and COVER FRONT ASSY U. (p321)


23. Attach COVER MSI. (p320)

REINSTALLATION
1. Attach the BEARING BALL to the FRAME ASSY-ROTARY.
2.
3.

24. Attach 2ND BTR ASSY. (p377)


25. Attach COVER ASSY TOP. (p311)

Attach the FRAME ASSY-ROTARY to the main unit placing its gear side to the
left.

26. Attach FUSER ASSY. (p418)


27. Attach COVER ASSY LH. (p324)

Attach the SHAFT ASSY-ROTARY to the main unit inserting its shaft into the
hole of the FRAME ASSY-ROTARY (both right and left).

28. Attach COVER ASSY RH. (p329)

4.

Secure the SHAFT ASSY-ROTARY attached to the left side of the main unit with
the two screws (silver, with flange, 6 mm).

5.

Secure the SHAFT ASSY-ROTARY attached to the right side of the main unit
with the two screws (silver, with flange, 6 mm).

6.

Attach the BRACKET ASSY 2ND GEAR and the GEAR 2ND to the main unit.

7.

Secure the BRACKET ASSY 2ND GEAR to the main unit with the three screws
(silver, with flange, 6 mm).

8.

Attach HOUSING ASSY-DEVE . (p413)

9.

Attach GUIDE CRU ASSY AD. (p396)

DISASSEMBLY AND ASSEMBLY

Printer

417

EPSON AcuLaser CX11/CX11F

Revision C

4.2.9 FUSER

COVER FUSER GUIDE

4.2.9.1 FUSER ASSY


C A U T IO N

COVER TOP
SIDE L

Be extremely careful not to burn your hand when handling the


FUSER section.

Hook
2)
3)-1

REMOVAL
3)-1

FUSER ASSY
1.

Open COVER FUSER.

2.

Release the COVER TOP SIDE L from the hook of the COVER FUSER GUIDE,
and turn the COVER FUSER GUIDE 90 degrees in the direction of the arrow.

3.

Move the levers on both sides of the FUSER ASSY upward to unlock and remove
the FUSER ASSY.

3)-2

Actuator
4.

Pull out the shaft of the Actuator with the Chute of the FUSER ASSY opened, and
remove the Actuator together with the Spring.

5.

Remove the Spring from the Actuator.

Figure 4-99. Removal of FUSER ASSY

DISASSEMBLY AND ASSEMBLY

Printer

418

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
Actuator
1.

Attach the Spring to the Actuator.

2.

Insert the shaft of the Actuator with the Chute of the FUSER ASSY opened, and
attach the Actuator together with the Spring.

5)

FUSER ASSY
3.

Attach the FUSER ASSY to the main unit matching the connector and boss of the
FUSER ASSY with the connector and the hole of the main unit, and push the
levers on the both sides of the FUSER ASSY to secure it to the main unit.

4.

Return the COVER FUSER GUIDE to its original position, and secure the
COVER TOP SIDE L with the hook of the COVER FUSER GUIDE.

5.

Close COVER FUSER.


C A U T IO N

4)-1
4)-2

Be sure to reset the life counter of the FUSER ASSY after replacing
it with a new one.
(See 6.4.1.1 Maintenance Menu Items (p556))
Leg_Sec03_160EA

Figure 4-100. NIP Release Lever Fixing Parts

DISASSEMBLY AND ASSEMBLY

Printer

419

EPSON AcuLaser CX11/CX11F

Revision C

4.2.9.2 FUSER LOCK SWITCH


REMOVAL
1.

Remove FUSER ASSY. (p418)

2.

Remove COVER ASSY LH. (p324)

3.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)


C A U T IO N

5)-1

When performing the following work, leave the intermediate


connector on the harness side.
4)

4.

Disconnect the connector (P/J128, blue) from FUSER LOCK SWITCH.

5.

Unclamp the two clamps fastening the harness on FUSER LOCK SWITCH to
remove the harness, and put the connector of FUSER LOCK SWITCH to the
inside the main unit from the hole on the main unit.

6)
5)-1

C A U T IO N

When performing the following, take care not to damage FUSER


LOCK SWITCH by falling or dropping it.

7)

6.

Remove the screw (silver, with flange, tapping, 6 mm) fastening FUSER LOCK
SWITCH to the main unit.

7.

Slide FUSER LOCK SWITCH to the right, unhook the hook on FUSER LOCK
SWITCH from the hole on the main unit, and remove FUSER LOCK SWITCH.

5)-2

Leg_Sec03_519RB

Figure 4-101. Removal of FUSER LOCK SWITCH

DISASSEMBLY AND ASSEMBLY

Printer

420

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

When performing the following, take care not to damage FUSER


LOCK SWITCH by falling or dropping it.

1.

Match the protrusion and hook on FUSER LOCK SWITCH with the hole on the
main unit, slide FUSER LOCK SWITCH to the left, and attach FUSER LOCK
SWITCH.

2.

Putting your hand beneath FUSER LOCK SWITCH to prevent it from dropping,
fasten FUSER LOCK SWITCH with the screw (silver, with flange, tapping, 6
mm).

3.

Bring out the connector on FUSER LOCK SWITCH to the outside from the hole
on the main unit.

4.

Attach the connector (P/J128, blue) to FUSER LOCK SWITCH, and fasten the
harness on FUSER LOCK SWITCH with the two clamps.

5.

Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

6.

Attach COVER ASSY LH. (p324)

7.

Attach FUSER ASSY. (p418)

DISASSEMBLY AND ASSEMBLY

Printer

421

EPSON AcuLaser CX11/CX11F

Revision C

4.2.9.3 HARNESS ASSY MCU C/L


REMOVAL
7)-2

1.

Remove FUSER ASSY. (p418)

2.

Remove COVER ASSY LH. (p324)

3.

Remove CHASSIS ASSY ESS. (p443)

4.

Disconnect the connector (black-and-white) from PWBA FUSER CONT.

5.

Disconnect connector (P417) from PWBA MCU.

6.

Remove the 2 screws (silver, with flange, 6 mm) fastening BRACKET-RIZ to the
main unit, remove the harness from the clamp, and remove BRACKET-RIZ from
the main unit.

7.

7)-1

6)-2

5)

Draw out HARNESS ASSY MCU C/L from BRACKET-RIZ while pressing the
claw on HARNESS ASSY MCU C/L.
C A U T IO N

The claw on HARNESS ASSY MCU C/L is easily broken. Take


care not to press it too much.

6)-1

REINSTALLATION
1.

Insert the claw on HARNESS ASSY MCU C/L into the hole on BRACKET-RIZ
to attach.

2.

Fasten BRACKET-RIZ to the main unit with the 2 screws (silver, with flange, 6
mm), and fasten each harness with the clamps.

3.

Attach the harness (yellow) to the connector (P417) on PWBA MCU.

4.

Connect the harness (black-and-white) to PWBA FUSER CONT.

5.

Attach CHASSIS ASSY ESS. (p443)

6.

Attach COVER ASSY LH. (p324)

7.

Attach FUSER ASSY. (p418)

DISASSEMBLY AND ASSEMBLY

6)-2

4)

Leg_Sec03_520RB

Figure 4-102. Removal of HARNESS ASSY MCU C/L

Printer

422

EPSON AcuLaser CX11/CX11F

Revision C

4.2.10 DRIVE
4.2.10.1 DRIVE ASSY BTR
REMOVAL
1.

Remove 2ND BTR ASSY. (p377)

2.

Remove COVER ASSY LH. (p324)

3.

Remove PWBA MCU. (p435)

4.

Remove CHASSIS ASSY ESS. (p443)

5.

Remove SENSOR TR-0. (p390)

6.

Remove GUIDE CRU ASSY D. (p391)

7.

Remove CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

8.

Remove the 2 screws (silver, with flange, 6mm) fastening DRIVE ASSY BTR to
the main unit.

9.

Remove DRIVE ASSY BTR from the main unit.

8)

9)

8)

Leg_Sec03_098RB

REINSTALLATION
Figure 4-103. Removal of DRIVE ASSY BTR
1.

Match the shaft on DRIVE ASSY BTR with the hole on the main unit, and attach
DRIVE ASSY BTR.

2.

Fasten DRIVE ASSY BTR to the main unit with the 2 screws (silver, with flange,
6mm).

3.

Attach CHUTE ASSY-FSR and COVER ASSY-RR 2ND. (p369)

4.

Attach GUIDE CRU ASSY D. (p391)

5.

Attach SENSOR TR-0. (p390)

6.

Attach CHASSIS ASSY ESS. (p443)

7.

Attach PWBA MCU. (p435)

8.

Attach COVER ASSY LH. (p324)

9.

Attach 2ND BTR ASSY. (p377)

DISASSEMBLY AND ASSEMBLY

Printer

423

EPSON AcuLaser CX11/CX11F

Revision C

4.2.10.2 DRIVE ASSY PRO

7)
5)

REMOVAL

6)

1.

Remove COVER ASSY LH. (p324)

2.

Remove OP PANEL. (p323)

3.

Remove COVER INNER TOP. (p327)

4.

Disconnect connector (P/J411,P/J414) from the PWBA MCU.

5.

Unclamp the harness on DRIVE ASSY PRO on the left side of the main unit from
the clamp. If the harness is difficult to remove, remove PWBA MCU. (p435)

6.

Remove the 4 screws (silver, with flange, 6 mm) fastening DRIVE ASSY PRO to
the main unit.

7.

Remove DRIVE ASSY PRO from the main unit.

6)

6)
6)

REINSTALLATION
1.

Inset the motor section and harness on DRIVE ASSY PRO into the hole on the
main unit, match the hole on DRIVE ASSY PRO with the boss on the main unit,
and attach DRIVE ASSY PRO.

2.

Fasten DRIVE ASSY PRO to the main unit with the 4 screws (silver, with flange,
6 mm).

3.

Fasten the harness on DRIVE ASSY PRO with the clamp on the left side of the
main unit.

4.

Connect connector (P/J411,P/J414) to the PWBA MCU.

5.

Attach COVER INNER TOP. (p327)

6.

Attach OP PANEL. (p323)

7.

Leg_Sec03_099EA

Figure 4-104. Removal of DRIVE ASSY PRO

Attach COVER ASSY LH. (p324)

DISASSEMBLY AND ASSEMBLY

Printer

424

EPSON AcuLaser CX11/CX11F

Revision C

4.2.10.3 MOT ASSY FSR


2)

REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Disconnect connector (P/J404) from the PWBA MCU.

3.

Unclamp the clamp fastening the harness on MOT ASSY FSR and remove the
harness.

4.

Remove the 2 screws (silver, with flange, 4mm) fastening MOT ASSY FSR to the
main unit.

5.

Remove MOT ASSY FSR from the main unit.

3)

REINSTALLATION
1.

Attach MOT ASSY FSR to the main unit.

2.

Fasten MOT ASSY FSR to the main unit with the 2 screws (silver, with flange,
4mm).

3.

Connect the (P/J404) to the PWBA MCU.

4.

Fasten the harness of MOT ASSY FSR with the clamp.

5.

Attach COVER ASSY LH. (p324)

5)

4)
4)

Table 4-8. Symptoms when the connector is loose


Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J404

Ready Jam E, F

Paper Jam at 2nd BTR


section

---

DISASSEMBLY AND ASSEMBLY

Leg_Sec03_100RA

Figure 4-105. Removal of MOT ASSY FSR

Printer

425

EPSON AcuLaser CX11/CX11F

Revision C

4.2.10.4 MOT ASSY MAG


REMOVAL
1.

Remove COVER ASSY LH. (p324)


C H E C K
P O IN T

3)

When performing the following work, the connector of PWBA ESS


does not need to be removed.

3)

2.

Remove CHASSIS ASSY ESS. (p443)

3.

Disconnect connector (P/J405) and connector (P/J406) from PWBA MCU.

4.

Remove the 3 screws (silver, with flange, 10 mm) fastening MOT ASSY MAG to
the main unit.

5.

Remove MOT ASSY MAG from the main unit.

4)
4)

4)
5)

REINSTALLATION
1.

Match the boss on MOT ASSY MAG with the hole on the main unit, and attach.

2.

Fasten MOT ASSY MAG to the main unit with the 3 screws (silver, with flange,
10 mm).

3.

Connect connector (P/J405) and connector (P/J406) to PWBA MCU.

4.

Attach CHASSIS ASSY ESS. (p443)

5.

Attach COVER ASSY LH. (p324)

Leg_Sec03_102RA

Figure 4-106. Removal of MOT ASSY MAG

Table 4-9. Symptoms when the connector is loose


Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J405
P/J406

Ready

Entirely Faint

FIP-P17

Ready

Normal printing

---

DISASSEMBLY AND ASSEMBLY

Printer

426

EPSON AcuLaser CX11/CX11F

Revision C

4.2.10.5 MOT ASSY ROT

CAUTION

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove LV/HVPS. (p438)

6.

Unclamp the clamp fastening WIRE ASSY DEVE, and remove WIRE ASSY
DEVE.

7.

Disconnect connector (P/J433) from PWB ASSY ROT.

8.

Remove the 4 screws (silver, with flange, 6 mm) fastening MOT ASSY ROT to
the main unit.

9.

Remove MOT ASSY ROT from the main unit.

FFC-ASSY
ESS
WIRE ASSY
BTR
WIRE ASSY
DEVE

6)

FFC-ASSY
ESS
9)

8)
8)
8)

7)

8)

Leg_Sec03_101EB

Figure 4-107. Removal of MOT ASSY ROT

DISASSEMBLY AND ASSEMBLY

Printer

427

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
C A U T IO N

When doing the following work, take care so that WIRE ASSY
DEVE, WIRE ASSY BTR, and FFC-ASSY ESS are not sandwiched
between the main unit and MOT ASSY ROT.

1.

Match the boss on MOT ASSY ROT with the hole on the main unit, and attach.

2.

Fasten MOT ASSY ROT to the main unit with the 4 screws (silver, with flange, 6
mm).

3.

Connect connector (P/J433) to PWB ASSY ROT.

4.

Fasten WIRE ASSY DEVE with the clamp.

5.

Attach LV/HVPS. (p438)

6.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

7.

Attach COVER MSI. (p320)

8.

Attach COVER ASSY LH. (p324)

9.

Attach COVER ASSY RH. (p329)

Table 4-10. Symptoms when the connector is loose


Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J433

Service Req E527

All LEDs flash

---

DISASSEMBLY AND ASSEMBLY

Printer

428

EPSON AcuLaser CX11/CX11F

Revision C

4.2.10.6 MOT ASSY P/R


C A U T IO N

Step numbers with [ ] in the figure indicate the step of


reinstallation.
[1)-1]

2)

REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Disconnect connector (P/J200) and connector (P/J201) from MOT ASSY P/R.

3.

Remove the 4 screws (silver, with flange, 10 mm) fastening MOT ASSY P/R to
the main unit.

4.

Remove MOT ASSY P/R from the main unit.

4)
3)
3)
3)

[1)-2]
3)

REINSTALLATION
1.

Attach MOT ASSY P/R to the main unit while lightly pressing LINKCOUPLING.

2.

Fasten MOT ASSY P/R to the main unit with the 4 screws (silver, with flange, 10
mm).
C A U T IO N

Lightly open/close COVER ASSY TOP, and check operation of the


coupling on MOT ASSY P/R.
Leg_Sec03_103RC

Figure 4-108. Removal of MOT ASSY P/R


3.

Attach connector (P/J200) and connector (P/J201) to MOT ASSY P/R.

4.

Attach COVER ASSY LH. (p324)

DISASSEMBLY AND ASSEMBLY

Printer

429

EPSON AcuLaser CX11/CX11F

Revision C

4.2.10.7 MOT ASSY MICRO


REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Unclamp the clamp fastening the harness on MOT ASSY MICRO.

3.

Disconnect connector (P/J600) from MOT ASSY MICRO.

4.

Remove the 2 screws (silver, with flange, 4mm) fastening MOT ASSY MICRO to
the main unit.

5.

Remove MOT ASSY MICRO from the main unit.

3)

5)

REINSTALLATION

C A U T IO N

4)

When performing the following work, pay attention to the


attachment direction of MOT ASSY MICRO.

4)
2)

1.

Attach MOT ASSY MICRO to the main unit with the harness on MOT ASSY
MICRO facing the rear side.

2.

Fasten MOT ASSY MICRO to the main unit with the 2 screws (silver, with flange,
4mm).

3.

Connect connector (P/J600) to MOT ASSY MICRO.

4.

Fasten the harness on MOT ASSY MICRO with the clamp.

5.

Attach COVER ASSY LH. (p324)

Leg_Sec03_104RB

Figure 4-109. Removal of MOT ASSY MICRO

DISASSEMBLY AND ASSEMBLY

Printer

430

EPSON AcuLaser CX11/CX11F

Revision C

4.2.11 ELECTRICAL
4.2.11.1 SENSOR HUM & TEMP
REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Disconnect connector (P/J104) from SENSOR HUM & TEMP.

3.

Remove the screw (silver, with flange, tapping, 8 mm) fastening SENSOR HUM
& TEMP to the main unit.

4.

Remove SENSOR HUM & TEMP from the main unit.

3)

2)

4)

REINSTALLATION
1.

Attach SENSOR HUM & TEMP to the main unit.

2.

Fasten SENSOR HUM & TEMP to the main unit with the screw (silver, with
flange, tapping, 8 mm).

3.

Connect the connector (P/J104) to SENSOR HUM & TEMP.

4.

Attach COVER ASSY RH. (p329)

Leg_Sec03_107EA

Figure 4-110. Removal of SENSOR HUM & TEMP

Table 4-11. Symptoms when the connector is loose


Connector
No.

Panel Indication

Symptom

P/J104

Service Req E533

All LEDs flash

DISASSEMBLY AND ASSEMBLY

Error Caused by Connector


Disconnection
Sensor HUM & TEMP error

Printer

431

EPSON AcuLaser CX11/CX11F

4.2.11.2 PWBA HVPS


C A U T IO N

Revision C
8.

Table 4-12. Symptoms when the connector is loose

Avoid staticky places such as on a carpet especially when removing


or inserting a Board. Before starting work with the Board, make
sure to touch metallic portion of the printer connected to the earth
to let your body come out free of static electricity.

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove COVER INNER L. (p330)

6.

Disconnect connector (P/J516) from PWBA HVPS, and remove WIRE ASSY
2BTR, WIRE ASSY IBT and WIRE ASSY DTN (white).

7.

Remove the 4 screws (silver, with flange, 6 mm) fastening PWBA HVPS to the
main unit.

8.

Attach COVER ASSY RH. (p329)

Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

Entirely Faint

FIP-P17

P/J516

Ready

F (505)

Ready

Entirely Thin

FIP-P19

G (506)

Ready

Normal printing

---

H (507)

Ready

Normal printing

---

8)

Remove PWBA HVPS from the main unit.

7)
7)

REINSTALLATION
1.

Attach PWBA HVPS to the main unit.

2.

Fasten PWBA HVPS to the main unit with the 4 screws (silver, with flange, 6
mm).

3.

Connect connector (P/J516) to PWBA HVPS, and attach WIRE ASSY 2BTR,
WIRE ASSY IBT and WIRE ASSY DTN (white).

4.

Attach COVER INNER L. (p330)

5.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

6.

Attach COVER MSI. (p320)

7.

Attach COVER ASSY LH. (p324)

7)
7)

6)

6)
6)
6)
Leg_Sec03_105EB

DISASSEMBLY AND ASSEMBLY

Figure 4-111. Removal of PWBA HVPS

Printer

432

EPSON AcuLaser CX11/CX11F

Revision C

4.2.11.3 PWB ASSY ROT


C A U T IO N

Table 4-13. Symptoms when the connector is loose

Avoid staticky places such as on a carpet especially when removing


or inserting a Board. Before starting work with the Board, make
sure to touch metallic portion of the printer connected to the earth
to let your body come out free of static electricity.

Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J430

Service Req E527

All LEDs flash

---

P/J432

Service Req E527

All LEDs flash

---

P/J433

Service Req E527

All LEDs flash

---

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Disconnect connector (P/J430), connector (P/J432) and connector (P/J433) from


PWB ASSY ROT.

6.

Remove the 4 screws (silver, with flange, 6 mm) fastening PWB ASSY ROT to
the main unit.

7.

Remove PWB ASSY ROT from the main unit.

7)
6)

REINSTALLATION

6)

1.

Attach PWB ASSY ROT to the main unit.

6)

2.

Fasten PWB ASSY ROT to the main unit with the 4 screws (silver, with flange, 6
mm).

3.

Connect connector (P/J430), connector (P/J432) and connector (P/J433) to PWB


ASSY ROT.

4.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Attach COVER MSI. (p320)

6.

Attach COVER ASSY LH. (p324)

7.

Attach COVER ASSY RH. (p329)

DISASSEMBLY AND ASSEMBLY

6)

5)
Leg_Sec03_106FA

Figure 4-112. Removal of PWB ASSY ROT

Printer

433

EPSON AcuLaser CX11/CX11F

Revision C

4.2.11.4 PWBA CRUM


C A U T IO N

When the printer is turned on after replacing either the PWBA


MCU or the PWBA CRUM, the information that specific to each
printer unit is automatically stored on a memory of replaced circuit
board. Due to this reason, the board becomes unique to specific
printer unit, and the board is no longer usable on another printer
unit. Do not reuse the board that previously installed on another
printer unit.

7.

Attach COVER MSI. (p320)

8.

Attach COVER ASSY LH. (p324)

9.

Attach COVER ASSY RH. (p329)


C A U T IO N

Do not replace both PWBA CRUM and PWBA MCU at a time.


(Replace one of them first and turn the product ON and OFF, and
then replace the other one if both of them should be replaced.)

REMOVAL
1.

Remove COVER ASSY RH. (p329)

2.

Remove COVER ASSY LH. (p324)

3.

Remove COVER MSI. (p320)

4.

Remove COVER FRONT L and COVER FRONT ASSY U. (p321)

5.

Remove LV/HVPS. (p438)

6.

Remove MOT ASSY ROT. (p427)

7.

Remove the screw (silver, with flange, 8mm) fastening PWBA CRUM to the main
unit.

8.

Disconnect connector (P/J429) from PWBA CRUM.

9.

Remove PWBA CRUM from the main unit.

7)
9)

8)

REINSTALLATION
1.

Attach PWBA CRUM to the main unit.

2.

Connect connector (P/J429) to PWBA CRUM.

3.

Fasten PWBA CRUM to the main unit with the screw (silver, with flange, tapping,
8mm).

4.

Attach MOT ASSY ROT. (p427)

5.

Attach LV/HVPS. (p438)

6.

Attach COVER FRONT L and COVER FRONT ASSY U. (p321)

DISASSEMBLY AND ASSEMBLY

Leg_Sec03_108FA

Figure 4-113. Removal of PWBA CRUM

Printer

434

EPSON AcuLaser CX11/CX11F

Revision C

4.2.11.5 PWBA MCU


C A U T IO N

Avoid staticky places such as on a carpet especially when removing


or inserting a Board. Before starting work with the Board, make
sure to touch metallic portion of the printer connected to the earth
to let your body come out free of static electricity.

When using the old PWBA MCU

4)
3)

REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Disconnect all connectors from the PWBA MCU.

3.

Remove the 4 screws (silver, with flange, 6mm) fastening PWBA MCU to the
main unit.

4.

Remove PWBA MCU from the main unit.

3)

3)

3)

403

404

417

418

422

416
414

405

415

408

REINSTALLATION

412

409

421
411

1.

Attach PWBA MCU to the main unit.

2.

Fasten PWBA MCU to the main unit with the 4 screws (silver, with flange, 6 mm).

3.

Connect all connectors to the PWBA MCU.

4.

Attach COVER ASSY LH. (p324)

406 407

2)

410

420

413

400

(Unused)

401
Leg_Sec03_110RB

Figure 4-114. Removal of PWBA MCU

DISASSEMBLY AND ASSEMBLY

Printer

435

EPSON AcuLaser CX11/CX11F

Revision C

When replacing PWBA MCU with a new one

REMOVAL

The life information of the replacement parts, correction parameters, etc are stored in
EEPROM on the MCU board (PWBA MCU). The EEPROM was mounted in IC
socket of the MCU board on previous models, whereas the EEPROM of this product is
soldered directly on the MCU board and it is quite difficult to replace it. Therefore,
when the PWBA MCU is replaced with a new one, the data in the EEPROM must be
backed-up and re-stored to the EEPROM on the new MCU board.
C A U T IO N

When the printer is turned on after replacing either the PWBA


MCU or the PWBA CRUM, the information that specific to each
printer unit is automatically stored on a memory of replaced
circuit board. Due to this reason, the board becomes unique to
specific printer unit, and the board is no longer usable on
another printer unit. Do not reuse the board that previously
installed on another printer unit.
When replacing the PWBA MCU, verify that the version of
firmware on new PWBA MCU matches the version of previous
PWBA MCU. If not, be sure to make them matches each other
by either upgrading or downgrading the firmware. Make sure to
execute [MCU Data Restore] in the MAINTENANCE menu only
after matching the firmware version.

DISASSEMBLY AND ASSEMBLY

1.

To enter the maintenance mode, while holding down the [Left(


[Down( )] and [Right( )] buttons, turn the printer on.

2.

Execute the "MCU DATA BackUp" in the maintenance menu to temporarily store
the data stored in the old EEPROM on PWBA MCU.
C A U T IO N

)], [Up(

)],

When printer is in the following condition, [MCU DATA


BackUp] and [MCU DATA Restore] cannot be executed.
During power-save mode
During warming up
During printing
During adjustment
Once the backup has started, do not turn the printer's power off
until the engine stops.

3.

Remove COVER ASSY LH. (p324)

4.

Disconnect all connectors from the PWBA MCU.

5.

Remove the 4 screws (silver, with flange, 6mm) fastening PWBA MCU to the
main unit.

6.

Remove PWBA MCU from the main unit.

Printer

436

EPSON AcuLaser CX11/CX11F

Revision C
Table 4-14. Symptoms when the connector is loose

REINSTALLATION
Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

Fasten PWBA MCU to the main unit with the 4 screws (silver, with flange, 6 mm).

P/J412

Service Req E513

All LEDs flash

NVM error

3.

Connect all connectors to the PWBA MCU.

P/J413

Service Req E533

All LEDs flash

Sensor HUM & TEMP error

4.

Attach COVER ASSY LH. (p324)

P/J414

Ready Service Req


E542

All LEDs flash

---

5.

To enter the maintenance mode, while holding down the [Left(


[Down( )] and [Right( )] buttons, turn the printer on.

P/J415

EPSON

The display does not


change from "EPSON"

---

6.

Execute the MCU DATA Restore in the maintenance menu to write the data
onto a new PWBA MCU.

P/J416

Install Photocondctr

Printing is not possible.

Photocondctr error

P/J417

Service Req E537

All LEDs flash

Fuser error

P/J418

F Open

Printing is not possible.

---

P/J421

Ready

The main unit prints


normally. 500-sheet
Cassette is not recognized.

Paper Feeder error

P/J422

Service Req E526

All LEDs flash

---

1.

Attach PWBA MCU to the main unit.

2.

C A U T IO N

)], [Up(

)],

Once the restoring has started, do not turn the printer's power off
until the engine stops.
Do not replace both PWBA CRUM and PWBA MCU at a time.
(Replace one of them first and turn the product ON and OFF, and
then replace the other one if both of them should be replaced.)

Table 4-14. Symptoms when the connector is loose


Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J400

Service Req C0998

Printing is not possible.

---

P/J401

Ready Service Req


Printing is not possible.
E537

Fuser error

P/J403

C Open

Printing is not possible.

The Cover Fuser is open.

P/J404

Ready Jam E, F

Paper Jam at 2nd BTR

---

P/J405

Ready

Entirely Faint

---

P/J406

Ready

Normal printing

---

P/J407

Ready Service Req


E510

All LEDs light

ROS Motor error

P/J408

E Open

Printing is not possible.

---

P/J409

Service Req E547

Printing is not possible.

Feeder Moter error

P/J410

Service Req C0998

Printing is not possible.

---

P/J411

Ready

Normal printing

---

DISASSEMBLY AND ASSEMBLY

Printer

437

EPSON AcuLaser CX11/CX11F

Revision C

4.2.11.6 LV/HVPS
2)
C A U T IO N

Avoid staticky places such as on a carpet especially when removing


or inserting a Board. Before starting work with the Board, make
sure to touch metallic portion of the printer connected to the earth
to let your body come out free of static electricity.

515

502 501

500
510
D
(1BTR)

REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Disconnect all connectors from the LV/HVPS.

3.

Remove the 6 screws (silver, with flange, 6 mm) fastening LV/HVPS to the main
unit.

4.

Remove the top part of LV/HVPS from the protrusion of the bracket attached to
the main unit while taking out the front side of LV/HVPS from between the main
unit and COVER FRONT L, and remove LV/HVPS.

A
(BCR)
C
(DEVE)
(Blue)

503

4)-1
3)
3)

REINSTALLATION
1.

Put the top part of LV/HVPS inside the protrusion of the bracket while inserting
the front side of LV/HVPS in between the main unit frame and COVER FRONT L
to attach LV/HVPS.

2.

Fasten LV/HVPS to the main unit with the 6 screws (silver, with flange, 6 mm).

3.

Connect all connectors to the LV/HVPS.

4.

Attach COVER ASSY LH. (p324)

3)

3)

4)-2

3)

3)

Leg_03_111RC

Figure 4-115. Removal of LV/HVPS

DISASSEMBLY AND ASSEMBLY

Printer

438

EPSON AcuLaser CX11/CX11F

Revision C

Table 4-15. Symptoms when the connector is loose


Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J500

Ready Service
Req E537

All LEDs flash

---

P/J501

---

Printing is not possible.

---

P/J502

Service Req C0998

All LEDs light

---

P/J503

---

Printed light and faint

---

P/J510

Release Cariage
Lock

Printed light and faint

---

P/J515

Ready

Entirely Faint

FIP-P17

A (508)

Ready

Entirely Fogged in Black

FIP-P18

C (509)

Ready

Entirely Faint

FIP-P17

Ready

Uneven Density/ThinSpot

FIP-P16

D (504)

DISASSEMBLY AND ASSEMBLY

Printer

439

EPSON AcuLaser CX11/CX11F

Revision C

4.2.11.7 PWBA ESS (BOARD ASSY., MAIN)


C A U T IO N

Avoid staticky places such as on a carpet especially when removing


or inserting a Board. Before starting work with the Board, make
sure to touch metallic portion of the printer connected to the earth
to let your body come out free of static electricity.

REMOVAL
6)

1.

C A U T IO N

2.

6)

Remove COVER ASSY LH. (p324)


The following Step 2 to 4 are for the AcuLaser CX11F (fax model).
The AcuLaser CX11 (base model) does not have PWBA FAX, and
four screws (silver, with flange, 6 mm) are attached instead of the
four SPACERs. Remove the four screws when disassembling the
base model.

3)

4)

6)
4)
7)
6)

6)

6)
CN410

Remove the four screws (silver, with flange, 6 mm) that secure the PWBA FAX to
the PWBA ESS.

3.

Disconnect the connector from the PWBA ESS and remove the PWBA FAX.

4.

Remove the four SPACERs on the PWBA ESS.

5.

Disconnect the all connectors on the PWBA ESS.

6.

Remove the four screws (silver, with flange, 6 mm) that secure the PWBA ESS to
the CHASSIS ESS, and remove the three screws that secure the connectors for the
interface.

7.

Remove the PWBA ESS taking out the interface connector from the hole on the
CHASSIS ESS.

4)

2)

4)
6)

2)
2)

2)

CN705 CN502 CN704 CN702 CN405

CN701
CN703

CN602

CN501

CN601

5)
CAUTION
CN704(12 pin)
FERRITE CORE
CN701(14 pin)

CN702(13 pin)

Leg_03_109RC

Figure 4-116. Removal of PWBA ESS

DISASSEMBLY AND ASSEMBLY

Printer

440

EPSON AcuLaser CX11/CX11F

Revision C

Table 4-16. Symptoms when the connector is loose

REINSTALLATION
Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

CN405

---

---

---

---

---

---

1.

Put the interface connector of the PWBA ESS into the hole of the CHASSIS ESS,
and attach the PWBA ESS.

2.

Secure the PWBA ESS to the CHASSIS ESS with the four screws (silver, with
flange, 6 mm) and secure the interface connector with the three screws.

CN501

Connect the all connectors on the PWBA ESS.

CN601

Service Req C0998

All LEDs light

---

CN602

Ready

Blank Print

FIP-P2

3.

C A U T IO N

CN502

The CN701, CN702, and CN704 FFCs are resemble each other
in shape as their pin numbers are so close; 14, 13, and 12
respectively. Be careful not to connect them wrongly.
When reassembling the AcuLaser CX11F (fax model), make
sure to put CN701 (14-pin) and CN702 (13-pin) FFCs through
the FERRITE CORE as shown in the figure. The following Step
4 to 6 are for the AcuLaser CX11F (fax model).
The AcuLaser CX11 (base model) does not have PWBA FAX,
and four screws (silver, with flange, 6 mm) are attached instead
of the four SPACERs. Attach the four screws when
reassembling the base model.

4.

Attach the four SPACERs to the PWBA ESS.

5.

Connect the PWBA FAX to CN410 on the PWBA ESS.

6.

Secure the PWBA FAX to the SPACER with the four screws (silver, with flange,
6 mm).

7.

Attach COVER ASSY LH. (p324)

DISASSEMBLY AND ASSEMBLY

CN701
CN702

Printer

Release Cariage Lock Printing is not possible.

Release Cariage Lock Printing is not possible.


Ready Printing

---

---

Printing is not possible.

---

CN703

Release Cariage Lock Printing is not possible.

---

CN704

Service Req C0998


Ready

Printing is performed
normally except the
ADF is not recognized.

---

CN705

Ready

Printing is performed
normally except the
ADF is not recognized.

---

441

EPSON AcuLaser CX11/CX11F

Revision C

4.2.11.8 PWBA FUSER CONT


C A U T IO N

Table 4-17. Symptoms when the connector is loose

Avoid staticky places such as on a carpet especially when removing


or inserting a Board. Before starting work with the Board, make
sure to touch metallic portion of the printer connected to the earth
to let your body come out free of static electricity.

Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J1

Ready Service Req


E537

All LEDs flash

---

P/J3

Service Req E537

All LEDs flash

---

REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Remove CHASSIS ASSY ESS. (p443)

3.

Disconnect all connectors from the PWBA FUSER CONT.

4.

Remove the 2 screws (silver, with flange, 8mm) fastening PWBA FUSER CONT
to the main unit.

5.

Remove the screw (silver, with external toothed washer, 5 mm) fastening PWBA
FUSER CONT to the main unit.

6.

Remove PWBA FUSER CONT from the main unit.

3)
4)

3)

REINSTALLATION
1.

6)

Match the boss and protrusion on PWBA FUSER CONT with the hole on the main
unit, and attach PWBA FUSER CONT.

2.

Fasten PWBA FUSER CONT to the main unit with the screw (silver, with external
toothed washer, 5 mm).

3.

Fasten PWBA FUSER CONT to the main unit with the 2 screws (silver, with
flange, 8mm).

4.

Connect all connectors to the PWBA FUSER CONT.

5.

Attach CHASSIS ASSY ESS. (p443)

6.

Attach COVER ASSY LH. (p324)

DISASSEMBLY AND ASSEMBLY

3)

4)

5)

Leg_Sec03_113FB

Figure 4-117. Removal of PWBA FUSER CONT

Printer

442

EPSON AcuLaser CX11/CX11F

Revision C

4.2.11.9 CHASSIS ASSY ESS (REFERENCE ONLY)


C A U T IO N

4)

Avoid staticky places such as on a carpet especially when removing


or inserting a Board. Before starting work with the Board, make
sure to touch metallic portion of the printer connected to the earth
to let your body come out free of static electricity.

REMOVAL
1.

Remove COVER ASSY LH. (p324)

2.

Disconnect the all connectors on the PWBA ESS.

3.

Pull out the disconnected connectors through the hole on the CHASSIS ESS.

4.

Release the harnesses from the clamp on the CHASSIS ASSY ESS.

5.

Remove the five screws (silver, with flange, 6 mm) that secure the CHASSIS
ASSY ESS to the main unit.

6.

Remove the screw (silver, with flange, 8 mm) that secures the HARNESS ASSY
PANEL.

7.

Remove the CHASSIS ASSY ESS from the main unit.

6)
5)

5)

5)

5)

[1]
7)
5)
CAUTION

CN705 CN502 CN704 CN702 CN405

CN704(12 pin)

CN701(14 pin)
CN701
CN702(13 pin)

CN703

FERRITE CORE

CN602
CN501

CN601

2)
Leg_03_114RC

Figure 4-118. Removal of CHASSIS ASSY ESS

DISASSEMBLY AND ASSEMBLY

Printer

443

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

When performing the following work, take care to prevent the


harness from being sandwiched between the main unit and
CHASSIS ESS.

1.

Attach the CHASSIS ASSY ESS to the main unit matching the protrusion of the
CHASSIS ASSY ESS with the hole of the main unit.

2.

Secure the HARNESS ASSY PANEL with the screw (silver, with flange, 8 mm).

3.

Secure the CHASSIS ASSY ESS with the five screws (silver, with flange, 6 mm).

4.

Put the connectors inside through the hole on the CHASSIS ESS.

5.

Connect the all connectors on the PWBA ESS.


C A U T IO N

The CN701, CN702, and CN704 FFCs are resemble each other
in shape as their pin numbers are so close; 14, 13, and 12
respectively. Be careful not to connect them wrongly.
When reassembling the AcuLaser CX11F (fax model), make
sure to put CN701 (14-pin) and CN702 (13-pin) FFCs through
the FERRITE CORE as shown in the figure.

6.

Secure the harnesses with the clamp on the CHASSIS ASSY ESS.

7.

Attach COVER ASSY LH. (p324)

Table 4-18. Symptoms when the connector is loose


Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

CN405

---

---

---

CN501

---

---

---

CN601

Service Req C0998

All LEDs light

---

CN602

Ready

Blank Print

FIP-P2

DISASSEMBLY AND ASSEMBLY

Printer

444

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12 500 PAPER CASSETTE & 500 PAPER FEEDER


4.2.12.1 500 PAPER CASSETTE ASSY
REMOVAL
1.

Draw out 500 PAPER CASSETTE ASSY until it comes to a stop, then slightly lift
up the front side, and remove 500 PAPER CASSETTE ASSY from 500 PAPER
FEEDER.

REINSTALLATION
1.

1)

Insert the front side of 500 PAPER CASSETTE ASSY into 500 PAPER FEEDER
with the front side of 500 PAPER CASSETTE ASSY slightly lifted up, then hold
it horizontal and insert it all the way seated in 500 PAPER FEEDER.

Leg_Sec03_013EA

Figure 4-119. Removal of 500 PAPER CASSETTE ASSY

DISASSEMBLY AND ASSEMBLY

Printer

445

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.2 GUIDE END ASSY


3)
C A U T IO N

Step numbers with [ ] in the figure indicate the step during


attachment.

REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove PLATE ASSY BOTTOM 500. (p447)

3.

Slide GUIDE END ASSY to the rear, match the 4 protrusions on GUIDE END
ASSY with the notches on CASSETTE 500, and lift up to remove.

[2)]

REINSTALLATION
1.

Match the 4 protrusions on GUIDE END ASSY with the notches on CASSETTE
500, and attach.

2.

Slide GUIDE END ASSY to the front, and insert the protrusion on GUIDE END
ASSY into the groove on PAPER SLIDE 500.

3.

Attach PLATE ASSY BOTTOM 500. (p447)

4.

Attach 500 PAPER CASSETTE ASSY. (p445)

Leg_Sec03_014EA

DISASSEMBLY AND ASSEMBLY

Figure 4-120. Removal of GUIDE END ASSY

Printer

446

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.3 PLATE ASSY BOTTOM 500


3)-1

REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Slide LOCK LIFT R and LOCK LIFT L, and unlock the locks.

3.

Unhook the hooks on ROLL LINK fastened to the shaft of PLATE ASSY
BOTTOM 500 on both the left and right sides, and remove ROLL LINK, LOCK
LIFT R and LOCK LIFT L.

3)-2

4.

Remove the 4 screws (silver, tapping, 6 mm) (2 each on left and right) fastening
the left and right PLATE ROLL STOPPER 500s to 500 PAPER CASSETTE
ASSY.

5.

Remove the protrusion on PLATE ROLL STOPPER from the hole on 500 PAPER
CASSETTE ASSY, and remove the left and right PLATE ROLL STOPPERs.

6.

Press the two hooks on CASSETTE 500, and release the front side of PLATE
ASSY BOTTOM 500.

7.

Remove the protrusion of PLATE ASSY BOTTOM 500 from the indent on
PAPER SLIDE 500.

8.

Draw out the shaft on PLATE ASSY BOTTOM 500 from the oblong hole on
CASSETTE 500 while pushing the side of CASSETTE 500 outward, and remove
PLATE ASSY BOTTOM 500.

3)-2

3)-1

2)

2)

Leg_Sec03_015EA

Figure 4-121. Removal of PLATE ASSY BOTTOM 500 (1)

DISASSEMBLY AND ASSEMBLY

Printer

447

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Match the boss on the rear of PLATE ASSY BOTTOM 500 with SPRING NF.
C A U T IO N

7)

Make sure that the boss on the rear of PLATE ASSY BOTTOM
500 is inserted into SPRING NF.

2.

Insert the shaft on PLATE ASSY BOTTOM 500 into the oblong hole on
CASSETTE 500 while pushing the side of CASSETTE 500 outward, and attach
PLATE ASSY BOTTOM 500.

3.

Fasten the front side of PLATE ASSY BOTTOM 500 with the two hooks on
CASSETTE 500 while inserting the protrusion on PLATE ASSY BOTTOM 500
into the concave portion on PAPER SLIDE 500.
C A U T IO N

6)
6)

8)-2

The protrusion on PLATE ASSY BOTTOM 500 must be inserted


into the concave portion on PAPER SLIDE 500.

8)-1

4.

Match the protrusion on PLATE ROLL STOPPER with the hole on 500 PAPER
CASSETTE ASSY, and attach the left and right PLATE ROLL STOPPERs.

5.

Fasten the left and right PLATE ROLL STOPPERs to 500 PAPER CASSETTE
ASSY with the 4 screws (silver, tapping, 6 mm) (2 each on left and right).

6.

4)
4)

Attach LOCK LIFT R, LOCK LIFT L and ROLL LINK to the bearing on PLATE
ASSY BOTTOM 500 on both the left and right sides, and fasten the hook on
ROLL LINK to the groove on the shaft of PLATE ASSY BOTTOM 500.

7.

Press PLATE ASSY BOTTOM 500 to lock LOCK LIFT R and LOCK LIFT L.

8.

Attach 500 PAPER CASSETTE ASSY. (p445)

5)
8)-1
4)
5)

4)

Leg_Sec03_016EA

Figure 4-122. Removal of PLATE ASSY BOTTOM 500 (2)

DISASSEMBLY AND ASSEMBLY

Printer

448

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.4 GUIDE PAPER L ASSY 500AGUIDE PAPER R ASSY 500

3)-1
4)

REMOVAL

3)-2

1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove PLATE ASSY BOTTOM 500. (p447)

3.

Unhook the hook on CASSETTE 500 fastening PINION 12, and remove PINION
12.

4.

Slide GUIDE PAPER L ASSY 500 to the right, match the 3 protrusions on
GUIDE PAPER L ASSY 500 with the notches on CASSETTE 500, and lift up to
remove.

5.

Slide GUIDE PAPER R ASSY 500 to the left, match the 3 protrusions on GUIDE
PAPER R ASSY 500 with the notches on CASSETTE 500, and lift up to remove.

5)

REINSTALLATION
1.

Match the 3 protrusions on GUIDE PAPER R ASSY 500 with the notches on
CASSETTE 500, and attach.

2.

Match the 3 protrusions on GUIDE PAPER L ASSY 500 with the notches on
CASSETTE 500, and attach.

3.

Set GUIDE PAPER L ASSY 500 and GUIDE PAPER R ASSY 500 to their
maximum open states, attach PINION 12 to CASSETTE 500, and fasten with the
hooks.

4.

Attach PLATE ASSY BOTTOM 500. (p452)

5.

Attach 500 PAPER CASSETTE ASSY. (p445)


Leg_Sec03_515EA

Figure 4-123. GRemoval of GUIDE PAPER L ASSY 500 and GUIDE PAPER R
ASSY 500

DISASSEMBLY AND ASSEMBLY

Printer

449

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.5 COVER FRONT CST 500


3)-1

REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove the 2 screws (silver, with flange, tapping, 8 mm) fastening COVER
FRONT CST 500 to 500 PAPER CASSETTE ASSY.

3.

Unhook the hook on the base of COVER FRONT CST 500 using a small
screwdriver or a similar tool, pull down COVER FRONT CST 500 towards you to
release the three protrusions on the rear of COVER FRONT CST 500 from the
hole on the 500 PAPER CASSETTE ASSY, and remove COVER FRONT CST
500.
2)

REINSTALLATION

3)-2

1.

Match the three protrusions on the rear of COVER FRONT CST 500 with the hole
on 500 PAPER CASSETTE ASSY, attach COVER FRONT CST 500, and fasten
the hook on the base of COVER FRONT CST 500.

2.

Fasten COVER FRONT CST 500 to 500 PAPER CASSETTE ASSY with the 2
screws (silver, with flange, tapping, 8 mm).

3.

Attach 500 PAPER CASSETTE ASSY. (p445)

2)

3)-3
Leg_Sec03_018EA

Figure 4-124. Removal of COVER FRONT CST 500

DISASSEMBLY AND ASSEMBLY

Printer

450

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.6 500 PAPER FEEDER ASSY (REFERENCE ONLY)


REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Turn LOCK MC TO FDR on both the left and right sides CW by 90 to unlock
from the main unit.

3.

Holding the pitted area on the lower side of both the left and right sides of the main
unit, lift up the main unit, and remove from 500 PAPER FEEDER ASSY.

REINSTALLATION

C A U T IO N

When performing the following work, the lengthwise direction of


the oval shape (section that enters the attachment hole on the main
unit) on the top of LOCK MC TO FDR must be facing left and
right.

3)

1.

Match the attachment holes on the main unit with the three bosses on 500 PAPER
FEEDER ASSY, and attach the main unit to 500 PAPER FEEDER ASSY.

2.

Turn LOCK MC TO FDR on both the left and right sides CCW by 90 to lock with
the main unit.

3.

Attach 500 PAPER CASSETTE ASSY. (p445)

2)
Unlock

Lock
Leg_Sec03_019RA

Figure 4-125. Removal of 500 PAPER FEEDER ASSY

DISASSEMBLY AND ASSEMBLY

Printer

451

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.7 COVER LEFT 500


REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove the 5 screws (silver, with flange, 8 mm) fastening COVER LEFT 500 to
500 PAPER FEEDER ASSY.

3.

Remove COVER LEFT 500 from 500 PAPER FEEDER ASSY while pulling the
rear side of COVER LEFT 500 outward.

3)-1
2)

REINSTALLATION
1.

Match the boss on COVER LEFT 500 with the hole on 500 PAPER FEEDER
ASSY while inserting the metal plate section of the frame at the front and rear of
500 PAPER FEEDER ASSY into the clearance between the rib sections on the
front and rear of COVER LEFT 500, and attach COVER LEFT 500.

2.

Fasten COVER LEFT 500 to 500 PAPER FEEDER ASSY with the 5 screws
(silver, with flange, 8 mm).

3.

2)

3)-2

Attach 500 PAPER CASSETTE ASSY. (p445)

2)
2)
2)

Leg_Sec03_020EA

Figure 4-126. Removal of COVER LEFT 500

DISASSEMBLY AND ASSEMBLY

Printer

452

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.8 CHUTE FDR ASSY 500


REMOVAL

C A U T IO N

When performing the following work, take care not to damage the
boss on CHUTE FDR ASSY 500.

1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove COVER RIGHT 500. (p454)

3.

Remove the screw (silver, with flange, tapping, 8 mm) fastening CHUTE FDR
ASSY 500.

4.

Open CHUTE FDR ASSY 500.

5.

Press the attachment section on the right side of CHUTE FDR ASSY 500 with
your finger to bend down, draw out the boss on the right side from the hole on 500
PAPER FEEDER ASSY, and remove CHUTE FDR ASSY 500.

3)

5)-2

REINSTALLATION
1.

With CHUTE FDR ASSY 500 slightly open, insert the boss on the left side into
the hole on 500 PAPER FEEDER ASSY, then attach CHUTE FDR ASSY 500 to
500 PAPER FEEDER ASSY while bending down the boss on the right side.

2.

Close CHUTE FDR ASSY 500.

3.

Fasten CHUTE FDR ASSY 500 with the screw (silver, with flange, tapping, 8
mm).

4.

Attach COVER RIGHT 500. (p454)

5.

Attach 500 PAPER CASSETTE ASSY. (p445)

DISASSEMBLY AND ASSEMBLY

5)-1
Leg_Sec03_021EA

Figure 4-127. Removal of CHUTE FDR ASSY 500

Printer

453

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.9 COVER RIGHT 500


REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove the 5 screws (silver, with flange, 8 mm) fastening COVER RIGHT 500 to
500 PAPER FEEDER ASSY.

3.

Remove COVER RIGHT 500 from 500 PAPER FEEDER ASSY.


2)

REINSTALLATION
1.

2.
3.

2)

Match the boss on COVER RIGHT 500 with the hole on 500 PAPER FEEDER
ASSY while inserting the metal plate section of the frame at the front and rear of
500 PAPER FEEDER ASSY into the clearance between the rib sections on the
front and rear of COVER RIGHT 500, and attach COVER RIGHT 500.

2)

Fasten COVER RIGHT 500 to 500 PAPER FEEDER ASSY with the 5 screws
(silver, with flange, 8 mm).

2)

3)

2)

Attach 500 PAPER FEEDER ASSY. (p445)


Leg_Sec03_022EA

Figure 4-128. Removal of COVER RIGHT 500

DISASSEMBLY AND ASSEMBLY

Printer

454

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.10 PWBA TRAY 500


C A U T IO N

Avoid staticky places such as on a carpet especially when removing


or inserting a Board. Before starting work with the Board, make
sure to touch metallic portion of the printer connected to the earth
to let your body come out free of static electricity.

REMOVAL
1.

Remove COVER LEFT 500. (p452)

2.

Disconnect connector (P/J435), connector (P/J436) and connector (P/J437) from


PWBA TRAY 500.

3.

Remove the 3 screws (silver, with flange, 6 mm) fastening PWBA TRAY 500 to
500 PAPER FEEDER ASSY.

4.

Remove PWBA TRAY 500 from 500 PAPER FEEDER ASSY.


3)
3)

4)

REINSTALLATION
1.

Match the notch at the bottom right of PWBA TRAY 500 with the protrusion on
500 PAPER FEEDER ASSY to attach.

2.

Fasten PWBA TRAY 500 to 500 PAPER FEEDER ASSY with the 3 screws
(silver, with flange, 6 mm).

3.

Connect connector (P/J435), connector (P/J436) and connector (P/J437) to PWBA


TRAY 500.

4.

Attach COVER LEFT 500. (p452)

3)

Leg_Sec03_030EA

Figure 4-129. Removal of PWBA TRAY 500

Table 4-19. Symptoms when the connector is loose


Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J435

Ready

The main unit prints


normally. 500-sheet
Cassette is not recognized.

The 500-sheet Cassette


cannot be recognized.

P/J437

G Open

Printing is not possible.

---

DISASSEMBLY AND ASSEMBLY

Printer

455

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.11 PWBA MOT


C A U T IO N

Avoid staticky places such as on a carpet especially when removing


or inserting a Board. Before starting work with the Board, make
sure to touch metallic portion of the printer connected to the earth
to let your body come out free of static electricity.

REMOVAL
1.

Remove COVER LEFT 500. (p452)

2.

Disconnect connector (P/J440) and connector (P/J446) from PWBA MOT.

3.

Remove the 3 screws (silver, with flange, 6 mm) fastening PWBA MOT to 500
PAPER FEEDER ASSY.

4.

Remove PWBA MOT from 500 PAPER FEEDER ASSY.

4)

3)
3)

REINSTALLATION
1.

Match the notch at the bottom right of PWBA MOT with the protrusion on 500
PAPER FEEDER ASSY to attach.

2.

Fasten PWBA MOT to 500 PAPER FEEDER ASSY with the 3 screws (silver,
with flange, 6 mm).

3.

Connect connector (P/J440) and connector (P/J446) to PWBA MOT.

4.

Attach COVER LEFT 500. (p452)

3)

Leg_Sec03_029EA

Figure 4-130. Removal of PWBA MOT

Table 4-20. Symptoms when the connector is loose


Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

CN1

Ready Paper Jam


LC, G

Paper Jam

---

CN2

Ready Paper Jam


Printing is not possible.
LC, G

DISASSEMBLY AND ASSEMBLY

---

Printer

456

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.12 DRIVE ASSY FEED

Table 4-21. Symptoms when the connector is loose

REMOVAL
1.

COVER LEFT 500OB (p452)

2.

CLUTCH ASSY FEEDOB (p460)


C A U T IO N

Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

CN2

Ready Paper Jam


LC, G

Paper Jam

---

P/J610

Paper Jam LC, G

Does not perform paper No paper is loaded in the 500feeding


sheet Cassette

When performing the following work, leave the intermediate


connector of the connector (P/J610) on SOLENOID FEED on the
harness side.
5)-1

3.

Disconnect connector (P/J446) from PWBA MOT and connector (P/J610) from
SOLENOID FEED.
C A U T IO N

The screws to be removed in the following work are those fastening


the four corners (marked by ) on DRIVE ASSY FEED. Other
screws must not be removed.
4)

4.

Remove the 4 screws (silver, 6 mm) fastening DRIVE ASSY FEED to 500
PAPER FEEDER ASSY.

5.

Remove the protrusion on the top right of DRIVE ASSY FEED from 500 PAPER
FEEDER ASSY, and remove DRIVE ASSY FEED.

4)

4)
5)-2
4)
3)

REINSTALLATION
1.

Hook the protrusion on the top right of DRIVE ASSY FEED onto the notch on
500 PAPER FEEDER ASSY, and match the hole on DRIVE ASSY FEED with
the boss on 500 PAPER FEEDER ASSY to attach.

2.

Fasten DRIVE ASSY FEED to 500 PAPER FEEDER ASSY with the 4 screws
(silver, 6 mm).

3.

Connect connector (P/J446) to PWBA MOT and connector (P/J610) to


SOLENOID FEED.

4.

Attach CLUTCH ASSY FEED. (p460)

5.

Attach COVER LEFT 500. (p452)

DISASSEMBLY AND ASSEMBLY

CAUTION

Leg_Sec03_023EA

Figure 4-131. Removal of DRIVE ASSY FEED

Printer

457

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.13 SOLENOID FEED


REMOVAL
1.

Remove COVER LEFT 500. (p452)

2.

Remove CLUTCH ASSY FEED. (p460)

3.

Remove DRIVE ASSY FEED. (p457)

4.

Remove the screw (silver, 6 mm) fastening SOLENOID FEED to DRIVE ASSY
FEED.

5.

Remove SOLENOID FEED from DRIVE ASSY FEED.

3)

REINSTALLATION

4)

1.

Match the hole on SOLENOID FEED with the boss on DRIVE ASSY FEED.

2.

Fasten SOLENOID FEED to DRIVE ASSY FEED with the screw (silver, 6 mm).

3.

Attach DRIVE ASSY FEED. (p457)

4.

Attach CLUTCH ASSY FEED. (p460)

5.

Attach COVER LEFT 500. (p452)

DISASSEMBLY AND ASSEMBLY

5)

Leg_Sec03_024FA

Figure 4-132. Removal of SOLENOID FEED

Printer

458

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.14 MOTOR ASSY FEEDER


REMOVAL
1.

Remove COVER LEFT 500. (p452)

2.

Unclamp the clamp on DRIVE ASSY FEED, and remove the harness on MOTOR
ASSY FEEDER.

3.

Disconnect connector (P/J446) from PWBA MOT.

4.

Remove the 2 screws (silver, 6 mm) fastening MOTOR ASSY FEEDER to


DRIVE ASSY FEED.

5.

Remove MOTOR ASSY FEEDER from DRIVE ASSY FEED.

5)

4)
2)
4)

REINSTALLATION
3)
C A U T IO N

1.

When performing the following work, pay attention to the


attachment direction of MOTOR ASSY FEEDER.

Attach MOTOR ASSY FEEDER to DRIVE ASSY FEED with the harness of
MOTOR ASSY FEEDER facing up.

Leg_Sec03_516EA

Figure 4-133. Removal of MOTOR ASSY FEEDER

2.

Fasten MOTOR ASSY FEEDER to DRIVE ASSY FEED with the 2 screws
(silver, 6 mm).

3.

Connect connector (P/J446) to PWBA MOT.

4.

Fasten the harness on MOTOR ASSY FEEDER with the clamp on DRIVE ASSY
FEED.

5.

Attach COVER LEFT 500. (p452)


Table 4-22. Symptoms when the connector is loose
Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

CN2

Ready Paper Jam


LC, G

Paper Jam

---

DISASSEMBLY AND ASSEMBLY

Printer

459

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.15 CLUTCH ASSY FEED


REMOVAL
1.

Remove COVER LEFT 500. (p452)

2.

Unclamp the clamp on DRIVE ASSY FEED, and remove the harness on
CLUTCH ASSY FEED.

3.

Disconnect connector (P/J609) from CLUTCH ASSY FEED.

4.

Remove the KL ring fastening CLUTCH ASSY FEED to 500 PAPER FEEDER
ASSY.

5.

5)

4)

Remove CLUTCH ASSY FEED from 500 PAPER FEEDER ASSY.

2)

REINSTALLATION
1.

Match the hole position of CLUTCH ASSY FEED with the D cut surface on the
shaft of ROLL ASSY TURN 500, and attach CLUTCH ASSY FEED so that the
protrusion of DRIVE ASSY FEED enters the concave portion on CLUTCH ASSY
FEED.

2.

Fasten CLUTCH ASSY FEED to 500 PAPER FEEDER ASSY with the KL ring.

3.

Connect connector (P/J609) to CLUTCH ASSY FEED.

4.

Fasten the harness on CLUTCH ASSY FEED with the clamp on DRIVE ASSY
FEED.

5.

3)

Leg_Sec03_025EA

Figure 4-134. Removal of CLUTCH ASSY FEED

Attach COVER LEFT 500. (p452)

Table 4-23. Symptoms when the connector is Loose


Connector
No.

Panel Indication

Symptom

Error Caused by Connector


Disconnection

P/J609

Ready Paper Jam E

Paper Jam

No paper is loaded in the 500sheet Cassette

DISASSEMBLY AND ASSEMBLY

Printer

460

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.16 HARNESS-ASSY FEED 1

5)-1
5)-2

REMOVAL
1.

Remove 500 PAPER FEEDER ASSY. (p451)

2.

Remove COVER LEFT 500. (p452)

3.

Unclamp the clamp fastening the harness of HARNESS-ASSY FEED 1.

4.

Disconnect connector (P/J435) from PWBA-TRAY 500.

5.

Unhook the 2 hooks fastening HARNESS-ASSY FEED 1 to 500 PAPER


FEEDER ASSY, and remove HARNESS-ASSY FEED 1.

3)
3)

REINSTALLATION
1.

Pass the connector (P/J43) on HARNESS-ASSY FEED through the hole on 500
PAPER FEEDER ASSY.

2.

Attach HARNESS-ASSY FEED 1 to 500 PAPER FEEDER ASSY, and fasten


with the hook.

3.

Connect connector (P/J435) to PWBA-TRAY 500.

4.

Fasten the harness of HARNESS-ASSY FEED 1 with the clamp.

5.

Attach COVER LEFT 500. (p452)

6.

Attach 500 PAPER FEEDER ASSY. (p451)

4)
Leg_Sec03_026FA

Figure 4-135. Removal of HARNESS-ASSY FEED 1

Table 4-24. Symptoms when the connector is loose


Connector
No.
P/J435

Panel Indication

Symptom

Error Caused by Connector


Disconnection

Ready

Printing using the 500sheet Cassette cannot be


made. The main unit
prints normally.

The 500-sheet Cassette


cannot be recognized.

DISASSEMBLY AND ASSEMBLY

Printer

461

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.17 ROLL ASSY TURN 500


REMOVAL

6.

Attach DRIVE ASSY FEED. (p457)

7.

Attach CLUTCH ASSY FEED. (p460)

8.

Attach COVER RIGHT 500. (p454)

1.

Remove CHUTE FDR ASSY 500. (p453)

9.

Attach COVER LEFT 500. (p452)

2.

Remove COVER LEFT 500. (p452)

10. Attach CHUTE FDR ASSY 500. (p453)

3.

Remove COVER RIGHT 500. (p454)

4.

Remove CLUTCH ASSY FEED. (p460)

5.

Remove DRIVE ASSY FEED. (p457)

6.

Remove HOUSING ASSY FEED. (p475)

7.

Remove CHUTE ASSY 500. (p465)

8.

Remove the E-rings fastening both sides of the shaft on ROLL ASSY TURN 500
from 500 PAPER FEEDER ASSY.

9.

Remove the left and right BEARING FEEDs fastening ROLL ASSY TURN 500
from 500 PAPER FEEDER ASSY.

8)

9)

10. Temporarily slide ROLL ASSY TURN 500 to the left, and draw out the shaft of
ROLL ASSY TURN 500 from the right-side bearing on 500 PAPER FEEDER
ASSY to remove ROLL ASSY TURN 500.

8)
9)

10)

REINSTALLATION
1.

Insert the shaft left side on ROLL ASSY TURN 500 into the left-side bearing on
500 PAPER FEEDER ASSY, and slide ROLL ASSY TURN to the right to attach.

2.

Match the double D cut surface of BEARING FEED with the left and right
bearings of 500 PAPER FEEDER ASSY, attach BEARING FEED, and fasten
ROLL ASSY TURN 500.

3.

Fasten the shafts on both sides on ROLL ASSY TURN to 500 PAPER FEEDER
ASSY with the E-rings.

4.

Attach CHUTE ASSY 500. (p465)

5.

Attach HOUSING ASSY FEED. (p475)

DISASSEMBLY AND ASSEMBLY

Leg_Sec03_027EA

Figure 4-136. Removal of ROLL ASSY TURN 500

Printer

462

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.18 SWITCH FEEDER DOOR


C A U T IO N

Table 4-25. Symptoms when the connector is loose


Connector
No.

Step numbers with [ ] in the figure indicate the step during


attachment.

P/J121

Panel Indication

Symptom

Error Caused by Connector


Disconnection

G Open

Printing using the 500sheet Cassette cannot be


made. The main unit
prints normally.

500-sheet Cassette Rear


Cover is opened

REMOVAL

[3)]

1.

Remove CHUTE FDR ASSY 500. (p453)

2.

Remove COVER LEFT 500. (p452)

3.

Remove the screw (silver, tapping, 8 mm) fastening CAP FEEDER to 500 PAPER
FEEDER ASSY.

4.

Remove CAP FEEDER from 500 PAPER FEEDER ASSY.

5.

Unhook the 2 hooks fastening SWITCH FEEDER DOOR to 500 PAPER


FEEDER ASSY, and remove SWITCH FEEDER DOOR.

6.

Disconnect connector (P/J121) from SWITCH FEEDER DOOR.

5)-1

REINSTALLATION
1.

Connect connector (P/J121) to SWITCH FEEDER DOOR.

2.

Match the hook on SWITCH FEEDER DOOR with the attachment position, and
attach to 500 PAPER FEEDER ASSY.

3.

Pull the harness of the connector on SWITCH FEEDER DOOR from the outside
of 500 PAPER FEEDER ASSY, and take up any slack from the harness on the
SWITCH FEEDER DOOR side.

4.

Match the boss on CAP FEEDER with the hole on 500 PAPER FEEDER ASSY,
and attach CAP FEEDER.

5.

Fasten CAP FEEDER to 500 PAPER FEEDER ASSY with the screw (silver,
tapping, 8 mm).

6.

Attach COVER LEFT 500. (p452)

7.

Attach CHUTE FDR ASSY 500. (p453)

DISASSEMBLY AND ASSEMBLY

6)

5)-2

4)

3)
Leg_Sec03_028FA

Figure 4-137. Removal of SWITCH FEEDER DOOR

Printer

463

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.19 HARNESS-ASSY FEED 2


REMOVAL
1.

Remove 500 PAPER FEEDER ASSY. (p451)

2.

Remove COVER LEFT 500. (p452)

3.

Unclamp the clamp fastening the harness of HARNESS-ASSY FEED 2.

4.

Disconnect connector (P/J436) from PWBA-TRAY 500.

5.

Unhook the 2 hooks fastening HARNESS-ASSY FEED 2 to 500 PAPER


FEEDER ASSY, and remove HARNESS-ASSY FEED 2.

3)

REINSTALLATION
1.

Attach HARNESS-ASSY FEED 2 to 500 PAPER FEEDER ASSY, and fasten


with the hook.

2.

Connect connector (P/J436) to PWBA-TRAY 500.

3.

Fasten the harness of HARNESS-ASSY FEED 2 with the clamp.

4.

Attach COVER LEFT 500. (p452)

5.

Attach 500 PAPER FEEDER ASSY. (p451)

5)-2
3)
4)

5)-1
Leg_Sec03_031FA

Figure 4-138. Removal of HARNESS-ASSY FEED 2

DISASSEMBLY AND ASSEMBLY

Printer

464

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.20 CHUTE ASSY 500


REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove CHUTE FDR ASSY 500. (p453)

3.

Remove COVER RIGHT 500. (p454)

4.

Remove COVER LEFT 500. (p452)

5.

Remove CLUTCH ASSY FEED. (p460)

6.

Remove DRIVE ASSY FEED. (p457)

7.

Remove HOUSING ASSY FEED. (p475)

8.

Remove the 2 screws (silver, tapping, 8 mm) fastening CHUTE ASSY 500 to 500
PAPER FEEDER ASSY.

9.

Remove the screw (silver, 6 mm) fastening BRACKET MAG R to 500 PAPER
FEEDER ASSY.

8)

8)

10)

10. Remove BRACKET MAG R from 500 PAPER FEEDER ASSY.


9)

11. Remove the right-side shaft on CHUTE ASSY 500 from the bearing on GUIDE
CST R.
12. Remove the left-side shaft on CHUTE ASSY 500 from the bearing on GUIDE
CST L, and remove CHUTE ASSY 500 from 500 PAPER FEEDER ASSY.

Leg_Sec03_041EA

Figure 4-139. Removal of CHUTE ASSY 500 (1)

DISASSEMBLY AND ASSEMBLY

Printer

465

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Insert the left-side shaft on CHUTE ASSY 500 into the bearing on GUIDE CST L.

2.

Insert the right-side shaft on CHUTE ASSY 500 into the bearing on GUIDE CST
R, and attach CHUTE ASSY 500 to 500 PAPER FEEDER ASSY.

3.

Match the hole on BRACKET MAG R with the boss on 500 PAPER FEEDER
ASSY while inserting BRACKET MAG R into the notch on 500 PAPER
FEEDER ASSY, and attach BRACKET MAG R.

4.

Fasten BRACKET MAG R to 500 PAPER FEEDER ASSY with the screw (silver,
6 mm).

5.

Fasten CHUTE ASSY 500 to 500 PAPER FEEDER ASSY with the 2 screws
(silver, tapping, 8 mm).

6.

Attach HOUSING ASSY FEED. (p475)

7.

Attach DRIVE ASSY FEED. (p457)

8.

Attach CLUTCH ASSY FEED. (p460)

9.

Attach COVER LEFT 500. (p452)

12)

11)

10. Attach COVER RIGHT 500. (p454)


11. Attach CHUTE FDR ASSY 500. (p453)

Leg_Sec03_517EA

Figure 4-140. Removal of CHUTE ASSY 500 (2)

12. Attach 500 PAPER CASSETTE ASSY. (p445)

DISASSEMBLY AND ASSEMBLY

Printer

466

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.21 HOLDER ASSY RETARD 500


REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove CHUTE FDR ASSY 500. (p453)

3.

Remove COVER RIGHT 500. (p454)

4.

Remove COVER LEFT 500. (p452)

5.

Remove CLUTCH ASSY FEED. (p460)

6.

Remove DRIVE ASSY FEED. (p457)

7.

Remove HOUSING ASSY FEED. (p475)

8.

Remove CHUTE ASSY 500. (p465)

10)-1
10)-1

10)-2
C A U T IO N

9.

9)-3
9)-1

When performing the following work, take care not to damage


the LEVER 500 boss.
When performing the following work, take care not to lose
SPRING LEVER 500.

9)-2

9)-1

Remove LEVER 500 and SPRING LEVER 500 from CHUTE ASSY 500 while
bending down the bosses on both sides of LEVER 500.
C A U T IO N

When performing the following work, take care not to damage


the HOLDER ASSY RETARD 500 boss.
When performing the following work, take care not to lose
SPRING RETARD.

CAUTION

CAUTION
Leg_Sec03_038FA

10. Remove HOLDER ASSY RETARD 500 from CHUTE ASSY 500 while bending
down the bosses on both sides of HOLDER ASSY RETARD 500.

DISASSEMBLY AND ASSEMBLY

Printer

Figure 4-141. Removal of HOLDER ASSY RETARD 500

467

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

1.

When performing the following work, take care not to damage the
boss of the HOLDER ASSY RETARD 500.

Match SPRING RETARD with the boss on CHUTE ASSY 500, and attach
HOLDER ASSY RETARD 500 to CHUTE ASSY 500 while bending down the
bosses on both sides of HOLDER ASSY RETARD 500.
C A U T IO N

2.

Make sure that SPRING RETARD is in the boss on HOLDER


ASSY RETARD 500 and the boss on CHUTE ASSY 500.
When performing the following work, take care not to damage
the boss of LEVER 500.
When performing the following work, pay attention to the
attachment direction of LEVER 500.

Attach LEVER 500 to CHUTE ASSY 500 while attaching SPRING LEVER 500
to the boss on CHUTE ASSY 500 and bending down the bosses on both sides of
LEVER 500.
C A U T IO N

Make sure that SPRING LEVER 500 is in the boss on LEVER


500 and the boss on CHUTE ASSY 500.
The protrusion on LEVER 500 must be firmly inserted into the
concave portion on the bottom of HOLDER ASSY RETARD
500.

3.

Attach CHUTE ASSY 500. (p465)

4.

Attach HOUSING ASSY FEED. (p475)

5.

Attach DRIVE ASSY FEED. (p457)

6.

Attach CLUTCH ASSY FEED. (p460)

7.

Attach COVER LEFT 500. (p452)

8.

Attach COVER RIGHT 500. (p454)

9.

Attach CHUTE FDR ASSY 500. (p453)

10. Attach 500 PAPER CASSETTE ASSY. (p445)

DISASSEMBLY AND ASSEMBLY

Printer

468

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.22 FILM ASSY FDR


REMOVAL
1.

Open CHUTE FDR ASSY 500.

2.

Remove the 4 screws (silver, tapping, 8 mm) fastening FILM ASSY FDR to
CHUTE ASSY 500.

3.

Remove FILM ASSY FDR from CHUTE ASSY 500.

1)

REINSTALLATION
1.

Match the hole on FILM ASSY FDR with the boss on CHUTE ASSY 500, and
attach FILM ASSY FDR while inserting the film base on FILM ASSY FDR to the
inside of CHUTE ASSY 500.

2.

Fasten FILM ASSY FDR to CHUTE ASSY 500 with the 4 screws (silver, tapping,
8 mm).

3.

Close CHUTE FDR ASSY 500.

3)
2)
Leg_Sec03_205FB

Figure 4-142. Removal of FILM ASSY FDR

DISASSEMBLY AND ASSEMBLY

Printer

469

EPSON AcuLaser CX11/CX11F

4.2.12.23 STOPPER CST R


REMOVAL

Revision C
4.

Attach HOUSING ASSY FEED. (p475)

5.

Attach DRIVE ASSY FEED. (p457)

6.

Attach CLUTCH ASSY FEED. (p460)

1.

Remove 500 PAPER CASSETTE ASSY. (p445)

7.

Attach COVER LEFT 500. (p452)

2.

Remove CHUTE FDR ASSY 500. (p453)

8.

Attach COVER RIGHT 500. (p454)

3.

Remove COVER RIGHT 500. (p454)

9.

Attach CHUTE FDR ASSY 500. (p453)

4.

Remove COVER LEFT 500. (p452)

5.

Remove CLUTCH ASSY FEED. (p460)

6.

Remove DRIVE ASSY FEED. (p457)

7.

Remove HOUSING ASSY FEED. (p475)

8.

Remove CHUTE ASSY 500. (p465)

9.

Remove GUIDE CST R. (p471)


C A U T IO N

10. Attach 500 PAPER CASSETTE ASSY. (p445)

When performing the following work, take care not to lose SPG
LOCK CST LL.

10. Remove STOPPER CST R and SPG LOCK CST LL from GUIDE CST R.

10)-2

REINSTALLATION
1.

10)-1

Attach SPG LOCK CST LL to the boss on STOPPER CST R, and attach
STOPPER CST R to GUIDE CST R.

Leg_Sec03_181FA

C A U T IO N

Make sure that SPG LOCK CST LL is inserted into the boss on
STOPPER CST R and the boss on GUIDE CST R.

2.

Attach GUIDE CST R. (p471)

3.

Attach CHUTE ASSY 500. (p465)

DISASSEMBLY AND ASSEMBLY

Figure 4-143. Removal of STOPPER CST R

Printer

470

EPSON AcuLaser CX11/CX11F

4.2.12.24 GUIDE CST R


REMOVAL

Revision C
8.

Attach COVER LEFT 500. (p452)

9.

Attach COVER RIGHT 500. (p454)

10. Attach CHUTE FDR ASSY 500. (p453)


1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove CHUTE FDR ASSY 500. (p453)

3.

Remove COVER RIGHT 500. (p454)

4.

Remove COVER LEFT 500. (p452)

5.

Remove CLUTCH ASSY FEED. (p460)

6.

Remove DRIVE ASSY FEED. (p457)

7.

Remove HOUSING ASSY FEED. (p475)

8.

Remove CHUTE ASSY 500. (p465)

9.

Remove the 5 screws (silver, tapping, 6mm) fastening GUIDE CST R to 500
PAPER FEEDER ASSY.

11. Attach 500 PAPER CASSETTE ASSY. (p445)

9)
9)

10. Remove GUIDE CST R from 500 PAPER FEEDER ASSY together with SPG
LOCK CST LL and STOPPER CST R.

9)

9)
10)

11. Remove STOPPER CST R. (p470)

9)

REINSTALLATION
1.

Attach STOPPER CST R. (p470)

2.

Match the boss on the GUIDE CST R with the hole on 500 PAPER FEEDER
ASSY, and attach GUIDE CST R.

3.

Fasten GUIDE CST R to 500 PAPER FEEDER ASSY with the 5 screws (silver,
tapping, 6mm).

4.

Attach CHUTE ASSY 500. (p465)

5.

Attach HOUSING ASSY FEED. (p475)

6.

Attach DRIVE ASSY FEED. (p457)

7.

Attach CLUTCH ASSY FEED. (p460)

DISASSEMBLY AND ASSEMBLY

Leg_Sec03_039EA

Figure 4-144. Removal of GUIDE CST R

Printer

471

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.25 GUIDE CST L


REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove CHUTE FDR ASSY 500. (p453)

3.

Remove COVER RIGHT 500. (p454)

4.

Remove COVER LEFT 500. (p452)

5.

Remove CLUTCH ASSY FEED. (p460)

6.

Remove DRIVE ASSY FEED. (p457)

7.

Remove HOUSING ASSY FEED. (p475)

8.

Remove CHUTE ASSY 500. (p465)

9.

Remove the screw (silver, tapping, 8 mm) fastening CAP FEEDER to 500 PAPER
FEEDER ASSY.

10)

9)

11)
11)

11)
12)

10. Remove CAP FEEDER from 500 PAPER FEEDER ASSY.


11)

11. Remove the 5 screws (silver, tapping, 6mm) fastening GUIDE CST L to 500
PAPER FEEDER ASSY.

11)

12. To remove GUIDE CST L from SWITCH FEEDER DOOR, slide GUIDE CST L
slightly to the right, and remove GUIDE CST L from 500 PAPER FEEDER ASSY
together with SPG LOCK CST LL and STOPPER CST L.
13. Remove STOPPER CST L. (p474)

Leg_Sec03_040EA

Figure 4-145. Removal of GUIDE CST L

DISASSEMBLY AND ASSEMBLY

Printer

472

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Attach STOPPER CST L. (p474)

2.

Match the boss on GUIDE CST L with the hole on 500 PAPER FEEDER ASSY
while inserting SWITCH FEEDER DOOR into the hole on the rear of GUIDE
CST L, and attach GUIDE CST L.

3.

Fasten GUIDE CST L to 500 PAPER FEEDER ASSY with the 5 screws (silver,
tapping, 6mm).

4.

Match the boss on CAP FEEDER with the hole on 500 PAPER FEEDER ASSY,
and attach CAP FEEDER.

5.

Fasten CAP FEEDER to 500 PAPER FEEDER ASSY with the screw (silver,
tapping, 8 mm).

6.

Attach CHUTE ASSY 500. (p465)

7.

Attach HOUSING ASSY FEED. (p475)

8.

Attach DRIVE ASSY FEED. (p457)

9.

Attach CLUTCH ASSY FEED. (p460)

10. Attach COVER LEFT 500. (p452)


11. Attach COVER RIGHT 500. (p454)
12. Attach CHUTE FDR ASSY 500. (p453)
13. Attach 500 PAPER CASSETTE ASSY. (p445)

DISASSEMBLY AND ASSEMBLY

Printer

473

EPSON AcuLaser CX11/CX11F

4.2.12.26 STOPPER CST L


REMOVAL

Revision C
5.

Attach DRIVE ASSY FEED. (p457)

6.

Attach CLUTCH ASSY FEED. (p460)

7.

Attach COVER LEFT 500. (p452)

1.

Remove 500 PAPER CASSETTE ASSY. (p445)

8.

Attach COVER RIGHT 500. (p454)

2.

Remove CHUTE FDR ASSY 500. (p453)

9.

Attach CHUTE FDR ASSY 500. (p453)

3.

Remove COVER RIGHT 500. (p454)

4.

Remove COVER LEFT 500. (p452)

5.

Remove CLUTCH ASSY FEED. (p460)

6.

Remove DRIVE ASSY FEED. (p457)

7.

Remove HOUSING ASSY FEED. (p475)

8.

Remove CHUTE ASSY 500. (p465)

9.

Remove GUIDE CST L. (p472)


C A U T IO N

10. Attach 500 PAPER CASSETTE ASSY. (p445)

When performing the following work, take care not to lose SPG
LOCK CST LL.

10. Remove STOPPER CST L from GUIDE CST L.


10)-2

REINSTALLATION
1.

Attach SPG LOCK CST LL to the boss on STOPPER CST L, and attach
STOPPER CST L to GUIDE CST L.

10)-1
Leg_Sec03_182FA

Figure 4-146. Removal of STOPPER CST L


C A U T IO N

Make sure that the boss of STOPPER CST and that of GUIDE CST
L are inserted into SPG LOCK CST LL.

2.

Attach GUIDE CST L. (p472)

3.

Attach CHUTE ASSY 500. (p465)

4.

Attach HOUSING ASSY FEED. (p475)

DISASSEMBLY AND ASSEMBLY

Printer

474

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.27 HOUSING ASSY FEED

6)

REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

9)-1

9)-1

5)-1

2.

Remove COVER LEFT 500. (p452)

3.

Remove CLUTCH ASSY FEED. (p460)

4.

Remove DRIVE ASSY FEED. (p457)

5.

Unhook the hook on GEAR FEED fastened to the shaft on HOUSING ASSY
FEED, and remove GEAR FEED.

6.

Disconnect connector (P/J618) from HOUSING ASSY FEED.

7.

Remove the screw (silver, with flange, 6 mm) fastening HOUSING ASSY FEED
to 500 PAPER FEEDER ASSY.

8.

Insert both hands from the front side of 500 PAPER FEEDER ASSY, pull the 2
levers on HOUSING ASSY FEED towards you, and remove the boss on
HOUSING ASSY FEED from the hole on 500 PAPER FEEDER ASSY.

9.

Slide HOUSING ASSY FEED to the front side, unhook the 4 hooks at the top
fastened to 500 PAPER FEEDER ASSY, remove the hole on HOUSING ASSY
FEED from the protrusion at the front side of 500 PAPER FEEDER ASSY, and
push down HOUSING ASSY FEED to remove.

5)-2

ROLL ASSY
TURN 500

9)-2

CAUTION
ACTUATOR
T/R

7)

8)-2
8)-1

8)-2
8)-1
Leg_Sec03_032EB

Figure 4-147. Removal of HOUSING ASSY FEED

DISASSEMBLY AND ASSEMBLY

Printer

475

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

When performing the following work, take care not to damage


ACTUATOR T/R attached to HOUSING ASSY FEED. Also, make
sure that ACTUATOR T/R locates at the position above ROLL
ASSY TURN 500.

1.

Match the 4 hooks on HOUSING ASSY FEED with the attachment positions, and
attach to 500 PAPER FEEDER ASSY.

2.

Slide HOUSING ASSY FEED to the rear side, insert the boss on HOUSING
ASSY FEED into the hole on 500 PAPER FEEDER ASSY, and insert the
protrusion on 500 PAPER FEEDER ASSY into the hole at the front side of
HOUSING ASSY FEED.

3.

Fasten HOUSING ASSY FEED to 500 PAPER FEEDER ASSY with the screw
(silver, with flange, 6 mm).

4.

Connect connector (P/J618) to HOUSING ASSY FEED.

5.

Attach GEAR FEED to the shaft on HOUSING ASSY FEED, and fasten the hook
on GEAR FEED to the groove on the shaft of HOUSING ASSY FEED.

6.

Attach DRIVE ASSY FEED. (p457)

7.

Attach CLUTCH ASSY FEED. (p460)

8.

Attach COVER LEFT 500. (p452)

9.

Attach 500 PAPER CASSETTE ASSY. (p445)

Table 4-26. Symptoms when the connector is loose


Connector
No.

P/J618

Panel Indication

Symptom

Error Caused by Connector


Disconnection

Printing using the 500sheet Cassette cannot be No paper is loaded in the 500Ready Paper Out
sheet Cassette
made. The main unit
prints normally.

DISASSEMBLY AND ASSEMBLY

Printer

476

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.28 SENSOR NO PAPER


REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove COVER LEFT 500. (p452)

3.

Remove CLUTCH ASSY FEED. (p460)

4.

Remove DRIVE ASSY FEED. (p457)

5.

Remove HOUSING ASSY FEED. (p475)

6.

Remove the 2 screws (silver, tapping, 8 mm) fastening COVER FEED to


HOUSING ASSY FEED.

7.

Remove COVER FEED from HOUSING ASSY FEED.

8.

Unhook the 3 hooks fastening SENSOR NO PAPER to HOUSING ASSY FEED,


and remove SENSOR NO PAPER.

9.

Disconnect connector (P/J119) from SENSOR NO PAPER.

6.

Attach DRIVE ASSY FEED. (p457)

7.

Attach CLUTCH ASSY FEED. (p460)

8.

Attach COVER LEFT 500. (p452)

9.

Attach 500 PAPER CASSETTE ASSY. (p445)


6)
6)
7)

REINSTALLATION

C A U T IO N

When performing the following work, pay attention to the


positional relationship between SENSOR NO PAPER and
ACTUATOR NO PAPER CST.

8)-1

1.

Connect connector (P/J119) to SENSOR NO PAPER.

2.

Match the hook on SENSOR NO PAPER with the attachment position while
inserting ACTUATOR NO PAPER CST into the sensor on SENSOR NO PAPER,
and attach to HOUSING ASSY FEED.

3.

Attach COVER FEED to HOUSING ASSY FEED.

4.

Fasten COVER FEED to HOUSING ASSY FEED with the 2 screws (silver,
tapping, 8 mm).

5.

Attach HOUSING ASSY FEED. (p475)

DISASSEMBLY AND ASSEMBLY

9)

8)-2

CAUTION
Leg_Sec03_033FA

Figure 4-148. Removal of SENSOR NO PAPER

Printer

477

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.29 ACTUATOR NO PAPER CST

7)

REMOVAL

7)

1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove COVER LEFT 500. (p452)

3.

Remove CLUTCH ASSY FEED. (p460)

4.

Remove DRIVE ASSY FEED. (p457)

5.

Remove HOUSING ASSY FEED. (p475)

6.

Unhook the 3 hooks fastening CAP ACTUATOR to HOUSING ASSY FEED, and
remove CAP ACTUATOR.

7.

Remove the 2 screws (silver, tapping, 8 mm) fastening COVER FEED to


HOUSING ASSY FEED.

8.

Remove COVER FEED from HOUSING ASSY FEED.

9.

Draw out the shaft of ACTUATOR NO PAPER CST from the hook on HOUSING
ASSY FEED, slide along the notch on HOUSING ASSY FEED, and remove
ACTUATOR NO PAPER CST.
6)-2

8)

6)-1
9)-2

9)-1

CAUTION
Leg_Sec03_034FA

Figure 4-150. Removal of ACTUATOR NO PAPER CST (2)

Leg_Sec03_206FA

Figure 4-149. Removal of ACTUATOR NO PAPER CST (1)

DISASSEMBLY AND ASSEMBLY

Printer

478

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

When performing the following work, pay attention to the


positional relationship between SENSOR NO PAPER and
ACTUATOR NO PAPER CST.

1.

Insert the shaft on ACTUATOR NO PAPER CST from the notch on HOUSING
ASSY FEED.

2.

Fit the shaft on ACTUATOR NO PAPER CST onto the hook on HOUSING
ASSY FEED while inserting ACTUATOR NO PAPER CST into the sensor on
SENSOR NO PAPER, and attach.

3.

Attach COVER FEED to HOUSING ASSY FEED.

4.

Fasten COVER FEED to HOUSING ASSY FEED with the 2 screws (silver,
tapping, 8 mm).

5.

Match the hole on CAP ACTUATOR with the boss on HOUSING ASSY FEED,
and attach CAP ACTUATOR.

6.

Attach HOUSING ASSY FEED. (p475)

7.

Attach DRIVE ASSY FEED. (p457)

8.

Attach CLUTCH ASSY FEED. (p460)

9.

Attach COVER LEFT 500. (p452)

10. Attach 500 PAPER CASSETTE ASSY. (p445)

DISASSEMBLY AND ASSEMBLY

Printer

479

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.30 ACTUATOR T/R

9)

REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove COVER LEFT 500. (p452)

3.

Remove CLUTCH ASSY FEED. (p460)

4.

Remove DRIVE ASSY FEED. (p457)

5.

Remove HOUSING ASSY FEED. (p475)

6.

Remove ROLL ASSY FEED 500. (p482)

7.

Remove SPRING ACTUATOR from the notch on HOUSING ASSY FEED.

8.

Draw out the shaft on ACTUATOR T/R from the hook on HOUSING ASSY
FEED, and remove ACTUATOR T/R together with SPRING ACTUATOR.

9.

Remove SPRING ACTUATOR from ACTUATOR T/R.

7)

8)

REINSTALLATION
1.

Attach SPRING ACTUATOR to ACTUATOR T/R.

2.

Fit the shaft on ACTUATOR T/R into the hook on HOUSING ASSY FEED, and
attach ACTUATOR T/R together with SPRING ACTUATOR.

3.

Hook SPRING ACTUATOR onto the notch on HOUSING ASSY FEED.


C A U T IO N

SPRING ACTUATOR must be firmly hooked onto the notch on


ACTUATOR T/R and HOUSING ASSY FEED.

4.

Attach ROLL ASSY FEED 500. (p482)

5.

Attach HOUSING ASSY FEED. (p475)

6.

Attach DRIVE ASSY FEED. (p457)

7.

Attach CLUTCH ASSY FEED. (p460)

8.

Attach COVER LEFT 500. (p452)

9.

Attach 500 PAPER CASSETTE ASSY. (p445)

DISASSEMBLY AND ASSEMBLY

CAUTION

Leg_Sec03_035FA

Figure 4-151. Removal of ACTUATOR T/R

Printer

480

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.31 SENSOR T/R


9)-1

REMOVAL
1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove COVER LEFT 500. (p452)

3.

Remove CLUTCH ASSY FEED. (p460)

4.

Remove DRIVE ASSY FEED. (p457)

5.

Remove HOUSING ASSY FEED. (p475)

6.

Remove ROLL ASSY FEED 500. (p482)

7.

Remove ACTUATOR T/R. (p480)

8.

Disconnect connector (P/J120) from SENSOR T/R.

9.

Unhook the three hooks fastening SENSOR T/R to HOUSING ASSY FEED, and
remove SENSOR T/R.

8)

9)-2

REINSTALLATION
1.

Match the hooks on SENSOR T/R with the attachment positions, and attach to
HOUSING ASSY FEED.

2.

Connect connector (P/J120) to SENSOR T/R.

3.

Attach ACTUATOR T/R. (p480)

4.

Attach ROLL ASSY FEED 500. (p482)

5.

Attach HOUSING ASSY FEED. (p475)

6.

Attach DRIVE ASSY FEED. (p457)

7.

Attach CLUTCH ASSY FEED. (p460)

8.

Attach COVER LEFT 500. (p452)

9.

Attach 500 PAPER CASSETTE ASSY. (p445)

DISASSEMBLY AND ASSEMBLY

Leg_Sec03_036FA

Figure 4-152. Removal of SENSOR T/R

Printer

481

EPSON AcuLaser CX11/CX11F

Revision C

4.2.12.32 ROLL ASSY FEED 500

6)

REMOVAL

6)

1.

Remove 500 PAPER CASSETTE ASSY. (p445)

2.

Remove COVER LEFT 500. (p452)

3.

Remove CLUTCH ASSY FEED. (p460)

4.

Remove DRIVE ASSY FEED. (p457)

5.

Remove HOUSING ASSY FEED. (p475)

6.

Remove the 2 screws (silver, tapping, 8 mm) fastening COVER FEED to


HOUSING ASSY FEED.

7.

Remove COVER FEED from HOUSING ASSY FEED.

8.

Remove the E-rings fastening both sides of SHAFT FEED from HOUSING ASSY
FEED, and remove the left and right BEARING SLEEVEs.

9.

Temporarily slide SHAFT FEED to the right, draw out SHAFT FEED from the
left-side bearing on HOUSING ASSY FEED, and remove together with ROLL
ASSY FEED 500 and ROLL SUPPORT 500.

7)

9)

8)-1

8)-2

10. Unhook the hook on ROLL SUPPORT 500 on the right side fastened to SHAFT
FEED, and remove ROLL SUPPORT 500.

8)-1

11. Unhook the hook on ROLL ASSY FEED 500 fastened to SHAFT FEED, and
remove ROLL ASSY FEED 500.
8)-2
11)-2
11)-1
10)-1

10)-2
Leg_Sec03_037FA

Figure 4-153. Removal of ROLL ASSY FEED 500

DISASSEMBLY AND ASSEMBLY

Printer

482

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

C A U T IO N

When performing the following work, pay attention to the


attachment direction of ROLL ASSY FEED 500.

1.

Attach ROLL ASSY FEED 500 to SHAFT FEED so that the hook on ROLL
ASSY FEED 500 is facing the right side, and fasten the hook on ROLL ASSY
FEED 500 to the groove on SHAFT FEED.

2.

Attach ROLL SUPPORT 500 to SHAFT FEED, and fasten the hook on ROLL
SUPPORT 500 to the groove on SHAFT FEED.

3.

Insert the right side of SHAFT FEED into the right-side bearing on HOUSING
ASSY FEED, then slide SHAFT FEED to the left, and attach together with ROLL
ASSY FEED 500 and ROLL SUPPORT 500.

4.

Match the double D cut surface of BEARING SLEEVE with the left and right
bearings of HOUSING ASSY FEED, attach BEARING SLEEVE, and fasten both
sides of SHAFT FEED with the E-rings.

5.

Attach COVER FEED to HOUSING ASSY FEED.

6.

Fasten COVER FEED to HOUSING ASSY FEED with the 2 screws (silver,
tapping, 8 mm).

7.

Attach HOUSING ASSY FEED. (p475)

8.

Attach DRIVE ASSY FEED. (p457)

9.

Attach CLUTCH ASSY FEED. (p460)

10. Attach COVER LEFT 500. (p452)


11. Attach 500 PAPER CASSETTE ASSY. (p445)

DISASSEMBLY AND ASSEMBLY

Printer

483

EPSON AcuLaser CX11/CX11F

Revision C

4.3 Scanner Section


4.3.1 ADF Unit
REMOVAL
2)

1.

Remove the Scanner. (p309)

2.

Disconnect the cable of the ADF Unit from the IR A Assy.

3.

Remove the two screws (M3 x 12 mm, P-type, P-head) that secure the ADF Unit
to the IR A Assy.

4.

Open the ADF Unit and remove it toward upward.

CABLE

REINSTALLATION
1.

Insert the ADF HINGE of the ADF Unit into the hole on the IR A Assy, and close
the ADF Unit.

2.

Secure the ADF Unit to the IR A Assy with the two screws (M3 x 12 mm, P-type,
P-head).

3.

Connect the cable of the ADF Unit to the IR A Assy.

4.

Install the Scanner. (p309)

ADF Unit
4)

IR A ASSY
4)

ADF HINGE

ADF HINGE

3)

3)

Figure 4-154. Removal of ADF Unit

DISASSEMBLY AND ASSEMBLY

Scanner Section

484

EPSON AcuLaser CX11/CX11F

Revision C

4.3.2 COVER

Obverse Side

3)

IR COVER A ASSY

4.3.2.1 IR COVER A ASSY


REMOVAL
1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the screw (M3 x 10 mm, P-type, B-head) that secure the both left and
right HINGE HOLDER 2s to the IR COVER A ASSY.

4.

Turn the Scanner over and remove the two screws (M3 x 10 mm, P-type, B-head)
that secure the left and right HINNGE HOLDER 2s to the IR BASE A ASSY to
remove the two HINGE HOLDER 2s from the assy.

5.

Remove the seven screws (M3 x 10 mm, P-type, B-head) that secure the IR
COVER A ASSY to the IR BASE A ASSY.

Figure 4-155. Removal of IR COVER A ASSY (1)

Reverse Side

IR BASE A ASSY

5)

4)
HINGE HOLDER 2

Figure 4-156. Removal of IR COVER A ASSY (2)

DISASSEMBLY AND ASSEMBLY

Scanner Section

485

EPSON AcuLaser CX11/CX11F


6.

Revision C

Turn the Scanner back to normal orientation, and remove the IR COVER A ASSY
from the IR BASE A ASSY. There are two hooks on left and right shorter sides of
the IR BASE A ASSY to secure the IR COVER A ASSY, so push the shorter side
of the IR BASE A ASSY while pulling the IR COVER A ASSY upward to
remove it (do the procedure for both left and right side one by one).
C H E C K
P O IN T

7.

Remove a piece of tape that bundles the harness and FFC of the IR COVER A ASSY.

8.

Pull out the IR COVER A ASSY harness through the hole on the IR BASE A ASSY.

The two hooks of the IR BASE A ASSY that secure the IR


COVER A ASSY are indicated on the picture below.
6)

Hooks

IR BASE A ASSY

IR COVER A ASSY

Figure 4-157. Removal of IR COVER A ASSY (3)


IR BASE A ASSY

If the IR ENGINE LOCK ASSY and the ADF IR LOCK ASSY


prevent the IR COVER A ASSY from separating from the IR
BASE A ASSY, access them from the bottom of the IR BASE A
ASSY to set them in position so that they do not interfere the IR
COVER A ASSY.

Through-hole for the Harness

IR ENGINE LOCK ASSY


ADF IR LOCK ASSY

Harness

Bottom of the IR BASE A ASSY

IR COVER A ASSY

IR ENGINE LOCK ASSY

8)

ADF IR LOCK ASSY

Figure 4-158. Removal of IR COVER A ASSY (4)

DISASSEMBLY AND ASSEMBLY

Scanner Section

486

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

Through-hole for the Harness

1.

Draw the IR COVER A ASSY harness through the hole on the IR BASE A ASSY.

2.

Bundle the harness and the FFC of the IR COVER A ASSY with a piece of tape.

3.

Attach the IR COVER A ASSY to the IR BASE A ASSY inserting the IR


ENGINE LOCK ASSY and the ADF IR LOCK ASSY into the holes on the
reverse side of the IR COVER A ASSY.
C H E C K
P O IN T

ADF IR LOCK ASSY


Harness

IR COVER A ASSY

The IR ENGINE LOCK ASSY may fall off the IR BASE A ASSY
while attaching the IR COVER A ASSY. In such case, reattach it
following the procedure given below.
1. Pass the pintle through the center hole on the IR ENGINE
LOCK ASSY, and hitch one end of the spring to the oblong
hole on the assy.
2. Attach the IR ENGINE LOCK ASSY to the IR BASE A ASSY
with the pintle placed on the bearing of the IR BASE A ASSY.
3. Hitch the other end of the spring to the protrusion on the IR
BASE A ASSY.
1)

2)
Pintle

Attach the two HINGE HOLDER 2s to left and right grooves on the IR BASE A
ASSY respectively, and secure them with the two screws (M3 x 10 mm, P-type, Bhead) (one screw for one HINGE HOLDER 2).

6.

Turn the Scanner back to normal orientation, and secure the left and right HINGE
HOLDER 2s to the IR COVER A ASSY with the two screws (M3 x 10 mm, Ptype, B-head) respectively.
Install the Scanner. (p309)

DISASSEMBLY AND ASSEMBLY

IR BASE A ASSY

Groove on
the IR BASE A ASSY

Bottom of the IR BASE A ASSY

5.

8.

Figure 4-159. Reinstallation of IR COVER A ASSY

Groove on
the IR BASE A ASSY

Turn the Scanner over and secure the IR COVER A ASSY to the IR BASE A
ASSY with seven screws (M3 x 10 mm, P-type, B-head).

Attach the ADF Unit. (p484)

Through-hole for the IR ENGINE LOCK ASSY

Protrusion

4.

7.

Through-hole for the ADF IR LOCK ASSY

3)

Spring

IR ENGINE LOCK ASSY

IR ENGINE LOCK ASSY

Scanner Section

HINGE HOLDER 2

Figure 4-160. Reinstallation of HINGE HOLDER 2

487

EPSON AcuLaser CX11/CX11F

Revision C

4.3.3 IR A Assy

CCD MODULE ASSY

4.3.3.1 CCD MODULE ASSY

FFC CLIP
6)-1
6)-2

REMOVAL

FFC CR

1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the IR COVER A ASSY. (p485)

4.

Slide the PULLEY ASSY in the direction of an arrow shown in Figure 4-161 to
release the tension of the IR TIMING BELT, and remove the IR TIMING BELT
from the pulley of the PULLEY ASSY.

5.

Move the CCD MODULE ASSY to the center.

6.

Turn the CCD MODULE ASSY upward upon the IR SHAFT, and hold it to
remove the two screws (M3 x 6 mm, B-type, P-head) that secure the FFC CR to
the CCD MODULE ASSY.

5)

7.

Disconnect the FFC CR from the connector on the CCD MODULE ASSY.

8.

Release the left end of the IR SHAFT from the bearing of the IR BASE ASSY, and
remove the CCD MODULE ASSY together with the IR SHAFT.

9.

Figure 4-162. Removal of FFC CLIP

CCD MODULE ASSY

Pull out the IR SHAFT from the CCD MODULE ASSY.


IR SHAFT
8)-1

8)-2

4)
IR TIMING BELT

Figure 4-163. Removal of CCD MODULE ASSY

PULLEY ASSY

Figure 4-161. Releasing the Tension of IR TIMING BELT

DISASSEMBLY AND ASSEMBLY

Scanner Section

488

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Put the IR SHAFT through the shaft hole of the CCD MODULE ASSY.

2.

Insert the right end of the IR SHAFT into the right bearing of the IR BASE ASSY,
and then push the left end into the left bearing of the assy. See Figure 4-163.

3.

Move the CCD MODULE ASSY to the center.

4.

Attach the PULLEY ASSY to the IR BASE ASSY.

5.

Draw the FFC CR through the FFC CLIP, and turn the CCD MODULE ASSY
upward upon the IR SHAFT and hold it to secure the FFC CLIP to the CCD
MODULE ASSY with the two screws (M3 x 6 mm, B-type, P-head). See Figure
4-162.

6.

Connect the FFC CR to the connector on the CCD MODULE ASSY.

7.

Hitch the IR TIMING BELT to the gear of the MOTOR ASSY, and to the pulley
of the PULLEY ASSY by sliding the PULLEY ASSY leftward. See Figure 4-161.

8.

Attach the IR COVER A ASSY. (p485)

9.

Attach the ADF Unit. (p484)

10. Install the Scanner. (p309)

DISASSEMBLY AND ASSEMBLY

Scanner Section

489

EPSON AcuLaser CX11/CX11F

Revision C

4.3.3.2 MOTOR ASSY

Harnesses

Harness Tie

IR BASE A ASSY

5)-2

REMOVAL
5)-1

1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the IR COVER A ASSY. (p485)

4.

Remove the CCD MODULE ASSY. (p488)

5.

Pull the harnesses and the grounding wire of the MOTOR ASSY to the inner side
of the IR BASE A ASSY, and release the MOTOR ASSY harnesses from the
groove on the IR BASE A ASSY.

6.

Remove the screw (M3 x 8 mm, P-type, B-head) that secure the harness tie.

7.

Cut the harness tie, and remove the ferrite core from the harnesses.

8.

Remove the two screws (M3 x 8 mm, P-type, B-head) that secure the MOTOR
ASSY to the IR BASE A ASSY, and remove the MOTOR ASSY from the IR
BASE A ASSY.
C A U T IO N

6)

Grounding Wire

HP Flag

MOTOR ASSY

8)

Ferrite Core

Figure 4-164. Removal of MOTOR ASSY

When removing/reinstalling the MOTOR ASSY, be careful not to


displace or remove the carriage home position detection flag.

DISASSEMBLY AND ASSEMBLY

Scanner Section

490

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
1.

Wind the harnesses of the MOTOR ASSY around the ferrite core once, and secure
them with the harness tie.

2.

Draw the grounding wire through the hole of the IR BASE A ASSY.

3.

Install the MOTOR ASSY to the IR BASE A ASSY matching the guide pins of
the IR BASE A ASSY with the positioning holes of the MOTOR ASSY.

4.

Secure the bottom-right corner of the MOTOR ASSY with the screw (M3 x 8 mm,
P-type, B-head), and secure the upper-left corner of the assy. together with the
grounding terminal with the screw (M3 x 8 mm, P-type, B-head).

5.

Secure the harness tie to the IR BASE A ASSY with the screw (M3 x 8 mm, Ptype, B-head).

6.

Put the harnesses of the MOTOR ASSY through the hole of the IR BASE A
ASSY, and secure the harnesses on the groove of the IR BASE A ASSY.
C H E C K
P O IN T

When securing the harnesses of the MOTOR ASSY on the groove of


the IR BASE A ASSY, arrange them in the prescribed order; brown,
orange, black, and yellow from the top as shown in Figure 4-165.

7.

Attach the CCD MODULE ASSY. (p488)

8.

Attach the IR COVER A ASSY. (p485)

9.

Attach the ADF Unit. (p484)

Place the harnesses in the order of brown,


orange, black, and yellow from the top.

Wind harnesses once around the ferrite core

6)
5)
Grounding Wire
Ferrite Core

MOTOR ASSY
4)

10. Install the Scanner. (p309)

Positioning Holes and Guide Pins

Figure 4-165. Reinstallation of MOTOR ASSY

DISASSEMBLY AND ASSEMBLY

Scanner Section

491

EPSON AcuLaser CX11/CX11F

Revision C

4.3.3.3 PCB ASSY

IR BASE A ASSY
CCD MODULE ASSY

6)

REMOVAL
1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the IR COVER A ASSY. (p485)

4.

Move the CCD MODULE ASSY to the left side (home position side).

5.

Disconnect the FFC BOARD from the connector on the PCB ASSY.

6.

Remove the two screws (M3 x 8 mm, P-type, B-head) that secure the PCB ASSY
to the IR BASE A ASSY, and remove the PCB ASSY from the IR BASE A
ASSY.

Positioning Holes
and Guide Pins

FFC BOARD

5)

PCB ASSY

4)

Figure 4-166. Removal of PCB ASSY


REINSTALLATION
1.

Match the positioning holes of the PCB ASSY and the guide pins of the IR BASE
A ASSY, and secure the PCB ASSY to the IR BASE A ASSY with the two screws
(M3 x 8 mm, P-type, B-head).

2.

Connect the FFC BOARD to the P201 connector on the PCB ASSY.

3.

Attach the IR COVER A ASSY. (p485)

4.

Attach the ADF Unit. (p484)

5.

Install the Scanner. (p309)

DISASSEMBLY AND ASSEMBLY

Scanner Section

492

EPSON AcuLaser CX11/CX11F

Revision C

4.3.3.4 FFC CR

IR BASE A ASSY

REMOVAL
1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the IR COVER A ASSY. (p485)

4.

Remove the CCD MODULE ASSY. (p488)

5.

Remove the MOTOR ASSY. (p490)

6.

Remove the two screws (M3 x 8 mm, P-type, B-head) that secure the PLATE
HARNESS 2 to the IR BASE A ASSY, and remove the PLATE HARNESS 2
from the IR BASE A ASSY.

8)

Ferrite Core

PLATE HARNESS2

7.

PLATE HARNESS
7)-2

6)
7)-1

Remove the screw (M3 x 8 mm, P-type, B-head) that secures the PLATE
HARNESS to the IR BASE A ASSY, and slide the PLATE HARNESS in the
direction of an arrow shown in the figure to remove it from the IR BASE A ASSY.
See Figure 4-167.

Figure 4-167. Removal of FFC CR (1)

Tape

8.

Disconnect the FFC BOARD from the connector on the PCB ASSY.

9.

Remove the sponge adhered to the FFC CR, and pull the FFC CR to the inner side
of the IR BASE A ASSY through the hole of the assy.

Sponge

10. Remove the piece of tape that bundles the FFC CR, and remove the FFC CR from
the ferrite core of the CORE ASSY.
11. Remove the FFC CR from the IR BASE A ASSY.
IR BASE A ASSY

C H E C K
P O IN T

The FFC CR is secured on the IR BASE A ASSY with two-sided


tapes. Remove the FFC CR slowly and carefully.

9)
10)
FFC CR

11)

Figure 4-168. Removal of FFC CR (2)

DISASSEMBLY AND ASSEMBLY

Scanner Section

493

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION
Sponge

1.

Put the FFC CR through the ferrite core of the CORE ASSY, and bundle the FFC
CR with a piece of tape.

2.

Pull out the FFC CR outward through the hole of the IR BASE A ASSY, and
secure the FFC CR to the IR BASE ASSY with the sponge.
C H E C K
P O IN T

3.

Attach the sponge, which secures the FFC CR, to the IR BASE A
ASSY with a two-sided tape.

Draw the FFC CR under the PLATE-HW, and secure the FFC CR to the IR BASE
A ASSY with two-sided tapes aligning the FFC CR with the reference line on the
IR BASE A ASSY.

4.

Hitch the hook of the PLATE HARNESS to the IR PLATE FFC, and secure the
PLATE HARNESS to the IR BASE A ASSY with the screw (M3 x 8 mm, P-type,
B-head).

5.

Secure the PLATE HARNESS 2 to the IR BASE A ASSY with the two screws
(M3 x 8 mm, P-type, B-head) matching the positioning holes of the PLATE
HARNESS 2 with the guide pins of the IR BASE A ASSY.

6.

Connect the FFC BOARD to the connector on the PCB ASSY.

7.

Install the MOTOR ASSY. (p490)

8.

Attach the CCD MODULE ASSY. (p488)

9.

Attach the IR COVER A ASSY. (p485)

Ferrite Core

PLATE-HW

Two-sided Tapes Attaching Positions

Reference Line for attaching the FFC CR


FFC CR

Figure 4-169. Reinstallation of FFC CR (1)


PLATE HARNESS2

10. Attach the ADF Unit. (p484)

Positioning Holes and Guide Pins

11. Install the Scanner. (p309)

Hook of the PLATE HARNESS

PLATE HARNESS

IR PLATE FFC

Figure 4-170. Reinstallation of FFC CR (2)

DISASSEMBLY AND ASSEMBLY

Scanner Section

494

EPSON AcuLaser CX11/CX11F

Revision C

4.4 ADF Section

ADF COVER C

4.4.1 COVER

4)-2

4.4.1.1 ADF COVER R

4)-1

REMOVAL
1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Turn the ADF Unit over, remove the two screws (M3 x 8 mm, P-type, A-head) that
secure the HOOK FIX PLATE to the SDH COVER, and remove the HOOK FIX
PLATE from the SDH COVER. See Figure 4-171.

Figure 4-172. Removal of ADF COVER R (1)

4.

Turn the ADF Unit back to the normal orientation, open the ADF COVER C, and
remove the screw (M3 x 8 mm, S-type, A-head) that secures the ADF COVER R.
See Figure 4-172.

5.

Release the seven tabs of the ADF COVER R from the SDH COVER in the order
shown in , and remove the ADF COVER R. See Figure 4-173.

Obverse Side

ADF COVER R
Notch

C H E C K
P O IN T

To release the seven tabs, push them with a flat-blade screwdriver or


similar tool toward the direction shown in Figure 4-173.

Notch
7

3
Tab

Tab
Reverse Side

ADF HINGE

Tab

ADF HINGE

HOOK FIX PLATE

3)
SDH COVER

Figure 4-173. Removal of ADF COVER R (2)


Figure 4-171. Removal of HOOK FIX PLATE

DISASSEMBLY AND ASSEMBLY

ADF Section

495

EPSON AcuLaser CX11/CX11F

Revision C

REINSTALLATION

Positioning Hole and Guide Pin

1.

Open the ADF COVER C.

2.

Put the cable of the ADF Unit into the notch of the ADF COVER R, and attach the
ADF COVER R to the SDH COVER inserting the seven tabs of the ADF COVER
R in the order shown in Figure 4-173.

3.

Secure the ADF COVER R to the SDH COVER with the screw (M3 x 8 mm, Stype, A-head). See Figure 4-172.

4.

Match the positioning hole of the HOOK FIX PLATE with the guide pin of the
SDH COVER, and secure the HOOK FIX PLATE to the SDG COVER with the
two screws (M3 x 8 mm, P-type, A-head). See Figure 4-174.

5.

Attach the ADF Unit. (p484)

6.

Install the Scanner. (p309)

DISASSEMBLY AND ASSEMBLY

HOOK FIX PLATE

SDH COVER

3)

Figure 4-174. Reinstallation of HOOK FIX PLATE

ADF Section

496

EPSON AcuLaser CX11/CX11F

Revision C

4.4.1.2 CABLE
Grounding Wire

REMOVAL
1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the ADF COVER R. (p495)

4.

Disconnect P301 connector from the ADF PCB ASSY.

5.

Remove the screw (M3 x 6 mm, S-type, A-head) that secures the grounding wire
of the CABLE, and remove the CABLE.
4)

5)

CABLE

REINSTALLATION
1.

Secure the grounding wire of the CABLE with the screw (M3 x 6 mm, S-type, Ahead).

2.

Connect the CABLE connector to P301 connector on the ADF PCB ASSY.

3.

Attach the ADF COVER R. (p495)

4.

Attach the ADF Unit. (p484)

5.

Install the Scanner. (p309)

DISASSEMBLY AND ASSEMBLY

ADF Section

Figure 4-175. Removal of CABLE

497

EPSON AcuLaser CX11/CX11F

Revision C

4.4.1.3 PCB COVER


REMOVAL
The Longer Lateral Side

1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the ADF COVER R. (p495)

4.

Remove the two screws (M3 x 8 mm, P-type, A-head) that secure the PCB
COVER, and remove the PCB COVER.

PCB COVER

Gap

SDH COVER

ADF PCB ASSY

REINSTALLATION
1.

Insert the longer lateral side of the PCB COVER into the gap between the ADF
PCB ASSY and the SDH COVER, and secure the PCB COVER with the two
screws (M3 x 8 mm, P-type, A-head). See Figure 4-176.

2.

Attach the ADF COVER R. (p495)

3.

Attach the ADF Unit. (p484)

4.

Install the Scanner. (p309)

4)

Figure 4-176. Removal of PCB COVER

DISASSEMBLY AND ASSEMBLY

ADF Section

498

EPSON AcuLaser CX11/CX11F

Revision C

4.4.1.4 ADF COVER C

ADF COVER C

REMOVAL
1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the ADF COVER R. (p495)

4.

Remove the PAPER GUIDE ASSY. (p518)

5.

Remove the two screws (M3 x 8 mm, P-type, A-head) that secure the ADF
COVER C.

5)

6.

Close the ADF COVER C.

7.

Lift the paper feeding side of the ADF COVER C, and remove it from the ADF
BASE ASSY toward the direction shown in Figure 4-178.

Figure 4-177. Removal of ADF COVER C (1)


7)-1
7)-2

REINSTALLATION
1.

Close the ADF BASE ASSY, and attach the ADF COVER C to the ADF BASE
ASSY matching the hooks of the ADF COVER C with the holes on the ADF
BASE ASSY. See Figure 4-179.

2.

Secure the ADF COVER C to the ADF BASE ASSY with the two screws (M3 x 8
mm, P-type, A-head).

3.

Attach the ADF COVER R. (p495)

4.

Attach the ADF Unit. (p484)

5.

Install the Scanner. (p309)

ADF COVER C

Figure 4-178. Removal of ADF COVER C (2)

ADF COVER C

Hooks

Hooks

Figure 4-179. Reinstallation of ADF COVER C

DISASSEMBLY AND ASSEMBLY

ADF Section

499

EPSON AcuLaser CX11/CX11F

Revision C

4.4.1.5 ADF HINGE

Obverse Side

REMOVAL
4)-1

1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the ADF COVER R. (p495)

4.

Remove the two screws (M3 x 12 mm, P-type, P-head) that secure the left and
right ADF HINGEs to the SDH COVER, and remove the two ADF HINGEs.
SDH COVER

ADF HINGE

Figure 4-180. Removal of ADF HINGE (1)


REINSTALLATION
1.

Secure the left and right ADF HINGEs to the SDH COVER with the two screws
(M3 x 12mm, P-type, P-head).

2.

Attach the ADF COVER R. (p495)

3.

Attach the ADF Unit. (p484)

4.

Install the Scanner. (p309)

Reverse Side
4)-2

SDH COVER
ADF HINGE

Figure 4-181. Removal of ADF HINGE (2)

DISASSEMBLY AND ASSEMBLY

ADF Section

500

EPSON AcuLaser CX11/CX11F

Revision C

4.4.2 ADF BASE ASSY

7)

4.4.2.1 ADF BASE ASSY


REMOVAL
1.

Remove the Scanner. (p309)

2.

Remove the ADF Unit. (p484)

3.

Remove the ADF COVER R. (p495)

4.

Remove the PAPER GUIDE ASSY. (p529)

5.

Remove the ADF COVER C. (p499)

6.

Disconnect the all connectors on the ADF PCB ASSY.

7.

Remove the four screws (M3 x 8 mm, P-type, A-head) that secure the ADF
FRAME ASSY to the SDH COVER, remove the COVER SPRING ASSY, and
then remove the ADF FRAME ASSY together with the ADF BASE ASSY.

COVER SPRING ASSY

Figure 4-182. Removal of ADF BASE ASSY (1)

DISASSEMBLY AND ASSEMBLY

ADF Section

501

EPSON AcuLaser CX11/CX11F

Revision C

8.

Cut the tie that secure the ferrite core to the harness of the ADF BASE ASSY, and
remove the ferrite core from the harness.

9.

Release the two harnesses of the ADF BASE ASSY from the two CABLE TIEs.

Ferrite Core

Tie

Harnesses
10)

10. Release the harnesses of the ADF FRAME ASSY from the notch on the ADF
BASE ASSY.
11. Open the ADF BASE ASSY.
12. Viewed from the direction as shown in Figure 4-184, push the right frame of the
ADF FRAME ASSY outward to remove the right pintle of the ADF BASE ASSY
from the bearing of the ADF FRAME ASSY.
CABLE TIE

13. Pull out the left pintle of the ADF BASE ASSY from the left bearing of the ADF
FRAME ASSY, and remove the ADF BASE ASSY.

Figure 4-183. Removal of ADF BASE ASSY (2)

ADF FRAME ASSY

12)-2
12)-1

ADF BASE ASSY

Figure 4-184. Removal of ADF BASE ASSY (3)

DISASSEMBLY AND ASSEMBLY

<