CASE STUDY: VYATTA

C ONSULTING T ECHNOLO GY M ANAGEM EN T

CRM/ERP STRATEGY AND I MPLEMENTATION

Customer Information Management

Centricity Systems unique

understanding into all aspects of the
business, from marketing and presales, to post-sales support, order
management, channel and customer
management, has been absolutely
invaluable. They helped us to
understand our options and
implement the right solution for our
company, Their experience and
advice continues to provide Vyatta
with tremendous value.
Michael Fox, VP Services, Operations
Vyatta, Inc.

What We Did
Advised executives on available
Customer Information
Management solution options.
Developed comprehensive solution
analysis and recommendation.
Helped implement, customize, and
enhance various solution areas.
Continue to provide administrative
support, customization and
enhancements.

Key Results
Advisory consultation and analysis
allowed Vyatta to quickly
formulate a solution decision.
Automated complex workflow.
Automated specialized workflow
needs through enhancements and
customizations.
Developed user documentation for
support of enhancements.

Vyatta has changed the networking world by developing the first

commercially supported, open-source router and firewall solution.
Vyatta solutions combine the features, performance, and reliability of an
enterprise router and firewall with the cost savings, flexibility, and
security of open source to introduce new levels of economics, choice,
and control into the network.
Vyatta asked Centricity Systems to advise them on available integrated
CRM, quote, order, and accounting management solutions and to
provide support and enhancement to the selected solution.

The Challenge
As a burgeoning new start-up, Vyatta wanted to do what most start-ups
fail to do get as much of their systems and processes defined and
automated so their valuable resources can focus on core business
responsibilities. As part of this plan, Vyatta wanted to implement a
system that could integrate and meet the needs of their sales, marketing,
and support (CRM), but also include integration with order management,
accounting, shipping, and inventory management.
As an emerging start-up, the company wanted to insure that the solution
would realistically fit their current size and structure yet scale smoothly
as company demand increased and business continued to grow.

The Results
Centricity Systems conducted interviews with Vyatta executives and
stakeholders, helped map out strategic business processes, and
evaluated potential solutions. A comprehensive recommendation of
available solutions was developed and presented to Vyatta.
As a result, Vyatta selected a CRM/ERP solution that matched their needs
and growth plans and Centricity Systems provided implementation
services. The solution is used by all Vyatta business units, customers, and
partners. Centricity Systems continues to provide Vyatta with ongoing
process improvements, customization, and enhancements.

Main Office: 16 Brook Hollow Drive, Salem, NH 03079

Tel: 01.603.589.8473 Fax: 01.603.589.1815 www.centricitysystems.com