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User Guide

Electronic Miscellaneous
Document
User Guide

Electronic Miscellaneous Document


User Guide

Document control
Security level
Company

Amadeus Qatar W.L.L

Department

Training Services

Author

Muhammad Zafar Minhas

Reviewed by

Date

Approved by
Version

Date
Date

Change

Comment

By

December 2011

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Table of Contents
Table of Contents ................................................................................ 3
INTRODUCTION................................................................................... 5
BENEFITS

EMD TYPES ......................................................................................... 6


EMD Standalone EMD-S
EMD Associated EMD-A
EMD COUPON STRUCTURE
REASON FOR ISSUANCE CODE RFIC
REASON FOR ISSUANCE SUB CODES RFISC
RFIC AND RFISC USED IN TRANSATIONAL STORE MISCELLANEOUS
QATAR AIRWAYS SERVICES AVAILABLE FOR EMD

6
6
6
7
7
8
8

CHARGEABLE SERVICES .................................................................. 9


USING SPECIAL SERVICE REQUESTS
CREATE SPECIAL SERVICE REQUEST ELEMENT
USING MANUAL AUXILIARY SEGMENTS
CREATE SERVICE SEGMENT ELEMENT

10
10
11
11

TRANSITIONAL STORED MISCELLANEOUS DOCUMENTS .......... 12


MANUALLY CREATE A TSM TYPE P
OPTIONS FOR CREATE TSM-P
DISPLAY TRANSITIONAL STORED MISCELLANEOUS DOCUMENT
OPTIONS FOR DISPLAYING TSM-P
UPDATING TRANSITIONAL STORED MISCELLANEOUS DOCUMENT
OPTIONS FOR UPDATING TSM-P
UPDATING FARE ELEMENTS
DELETING TSM-P
OPTIONS FOR DELETING
DELETING TSM-P STORED INFORMATION
OPTIONS
REMOVING THE TSM-P PC FLAG
OPTIONS
DISPLAYING THE TSM-P HISTORY
OPTIONS

12
18
19
21
22
23
29
30
30
31
31
32
32
33
33

ISSUING AN EMD .............................................................................. 34


ASSOCIATED EMD IN THE E-TICKET RECORD
OPTIONS FOR ISSUING EMD

38
39

EMD RECORD.................................................................................... 40
DISPLAYING EMD RECORD
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DISPLAY EMD RECORD WITHOUT RETRIEVED PNR
OPTIONS

43
43

EMD RECORD HISTORY ................................................................... 44


OPTIONS

45

EMD ISSUANCE SCENARIOS........................................................... 46


STANDALONE TYPE
ASSOCIATED TYPE EMD
COMBINED STANDALONE AND ASSOCIATED TYPES EMD
MULTI PASSENGERS WITH DIFFERENT RFICS
MULTI PASSENGERS WITH SAME RFICS
MULTI-LEGS FLIGHTS WITH STOPOVER
MULTI-LEGS FLIGHTS WITHOUT STOPOVER

46
50
60
71
88
105
117

REISSUING EMD ............................................................................. 130


REVALIDATION
AUTOMATIC REISSUE EMD
MANUALLY REISSUE AN EMD
EMD TO EMD
E-TICKET TO EMD
EMD TO E-TICKET

130
136
137
138
144
156

CANCEL / VOID ISSUED EMD ........................................................ 162


OPTIONS:
VOIDING AND AUTO DISASSOCIATION
FROM QUERY REPORT
FROM AN ACTIVE PNR

162
163
166
167

REFUNDING EMD ............................................................................ 170


REPRINTING & EMAILING AFTER EMD ISSUANCE ..................... 175
REPRINTING EMD
EMAILING EMD PASSENGER RECEIPT

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INTRODUCTION
The Amadeus Electronic Miscellaneous Document (EMD) is an industry standard
solution which enables agents to issue documents for travel related services(Excess
baggage charges, Miscellaneous Charges, Penalty fees, Residual value, Lounge access
charges, etc..), in replacement of the MCO (Miscellaneous Charges Order). The EMD is the
Industry standard electronic version which will additionally enable agents to collect ancillary
services.

IATA DEFINITIONS:
The Electronic Miscellaneous Document (EMD) is the new Industry standard method
to document the sale, and track usage of charges collected outside of a ticket (e.g.
Residual value, Excess baggage charges, miscellaneous charges).
The Services sold using an EMD may be linked to the Flight coupon (Pet in cabin,
Excess baggage, Vegetarian meal, etc.), but not necessarily (Train ticket, Taxi, Car
rental, Rebooking fees, etc.).
IATA has set a target of 100% EMD for Travel Agencies by the end of 2013.

BENEFITS
The Amadeus Electronic Miscellaneous Document (EMD) is the solution for travel agencies
to facilitate the sale of travel related services, using the latest electronic Industry standard,
fully integrated in Amadeus system.
One single way to issue all travel related services.
High product flexibility fully integrated in Amadeus system (in PNR and automatically
reported into the sales report and the Back Office systems).
Real time and secured information throughout the whole EMD life cycle.
The account able document used for the sale of Ancillary Services policy.
Better customer service thanks to electronic technology (no loss of paper and passenger
timesaving)

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EMD TYPES
There are two types of EMD, the standalone EMD (EMD-S) and the associated
EMD (EMD-A) which can be associated to e-ticket coupons. The two types differ in their
behaviour and usage. Here are the main characteristics:

EMD Standalone EMD-S

Fully replace the paper Automated and Virtual MCO (Miscellaneous Charges Order)
Not intrinsically linked to the ticket
Can be issued in connection with ticket (as a reference)
Can be consumed at different stages (At Issuance, At Change of status time)

Examples: Vouchers, Residual Value

EMD Associated EMD-A


Directly linked to individual flight coupon
Used to collect charges used at the same time that flight coupon (both coupon status
synchronized)
Can be automatically or manually associated and disassociated from an E-Ticket
Examples: Meal, Excess baggage

EMD COUPON STRUCTURE


An EMD may contain up to 16 coupons, where up to four coupons can have the same EMD
number. If an EMD contains more than four coupons, a conjunction EMD must be issued
(up to four consecutive EMD numbers).
Each EMD coupon contains the following information:
Reason For Issuance Code - RFIC - belongs to the same RFIC as all the coupons
of the EMD).
Reason For Issuance Sub-code - RFISC - can be different to other EMD coupons
Coupon status: (For example: O = Open for use, F = Flown/Used, R = Refunded,
V = Void, A = Airport control, E= Exchanged/Reissued, C= Checked-in,
S= Suspended )
The EMD coupon status indicates the current usage of the service or fee. When an EMD is
associated to an e-ticket, the coupon status change of the e-ticket and the EMD coupons is
synchronized.

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REASON FOR ISSUANCE CODE RFIC


The Reason-For-Issuance Code defines which group of services an EMD belongs to.
The RFICs are compliant with the IATA standard.
Following are the list of the Reason-For-Issuance codes (RIFC) for EMD that are currently
used by IATA and the airlines:

RFIC Code

Description

Air Transportation

B
C

Surface Transportation/
Non-Air Services
Baggage

Financial Impact

E
F
G
I

Airport Services
Merchandise
Inflight Services
For individual airline use

Examples
Charter, Involuntary, Downgrading,
Upgrading
Bus, Car Hire
Angling Equipment, Biking
Equipment
Booking Fee, Refundable
Balances
Check-In, Lounge Access
T-Shirts
Sleeper, Berth, Beverage

REASON FOR ISSUANCE SUB CODES RFISC


The RFIC can have multiple Reason-For-Issuance Sub-Codes (RFISCs) and are
Airline specific.

Here is an example:
The RFIC for Baggage is C and RFISC for Excess Baggage is WTC

The following RFISCs can be used by the airlines.

RFIC Code
B
C
C
D
D
E
T
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RFISC code
99L
99L
GOL
992
995
0BX
SUR

Examples
Biking Equipment
Biking Equipment
Golf Equipment
Ticket Amendment Fee
Cancellation Fees
Lounge Access
Surface Transportation
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RFIC AND RFISC USED IN TRANSATIONAL STORE


MISCELLANEOUS
When create a Transitional Stored Miscellaneous (TSM) document for an EMD,
the system creates a type P (Pricing Quotation Record) TSM, also called TSM-P.
The RFIC and RFISC and their description are automatically filled in the TSM-P.
All services contained in an EMD belong to the same reason for issuance.
An EMD may contain only one RFIC but several RFISCs for different services or fees.
Each EMD coupon is based on the RFISC.
An EMD cannot contain both chargeable special service requests (SSRs) and manual
auxiliary segments (SVCs) in one TSM-P. The system automatically performs a split when
the TSM-P is created.

QATAR AIRWAYS SERVICES AVAILABLE FOR EMD


The List of Qatar Airways Services available for Travel Agencies:

Service Code

Description

RFIC

RFISC

EMD Type

AVIH

Animal in Hold

0BT

BIKE

Bike

99L

FISH

Fishing Equipment

FIS

GOLF

Golf Equipment

GOL

PETC

Pet in Cabin

0BS

PYMT

Deposits and Downpayments

997

SKIE

Ski

SKI

SPEQ

Sporting Equipment

SPQ

WEAP

Weapon/Sporting Firearms

0ED

XBPC

Excess Baggage Piece

PCC

XBWT

Excess Baggage Weight

WTC

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CHARGEABLE SERVICES
Airlines can charge for services, Special meals, Excess baggage, Sports equipment, Seat
reservations, Lounge access, and so on. Airline chargeable services codes you must use
when booking these services in Amadeus.
There are service codes that are IATA-standard, for example, XBAG for excess baggage,
PETC for Pet in Cabin, VGML for Vegetarian Vegan Meal, and so on. However, many
airlines have their own individual service codes. The cost of a service is airline specific.
The EMD is created via a booking of services with a SSR (Special Service Request) or a
SVC (Manual Auxiliary Segment) containing a SERVICE CODE corresponding to a couple
of data elements:
The service code and way to book the services will be defined and communicated by
airlines to travel agencies.
Depending on whether the service is PNR flight segment associated or not, it should be
booked, with the relevant airline service code, via:
A Special Service Request element (SSR), when the service is PNR flight segment
associated.
A manual auxiliary segment called: Auxiliary Service Element (SVC), when the service is
not PNR flight segment associated.

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USING SPECIAL SERVICE REQUESTS


If you want to book a chargeable service that is associated to a flight segment, a special
meal, excess baggage, sports equipment or a pet in cabin, for example, you use a Special
Service Request (SSR) element.
When create an SSR element and you don't enter segment association (/S), the SSR
element is created and automatically associated to all the flight segments in the PNR.
If the SSR element is airline-specific, you must enter the two-character airline code in your
SR entry.
If you want to create an SSR element for specific passengers only, you must enter
passenger association (/P).

CREATE SPECIAL SERVICE REQUEST ELEMENT


For example: SSR element for Pet in Cabin:

1- Enter the Name element and book flight segment.


2- Create SSR element, enter: SR PETC 1 CAT 3KG 25CMX20CMX15CM/S2/P1
System Response:

3- You can now create a Transitional Stored Miscellaneous (TSM) document of the type
P for the EMD, the TSM-P, to enter the pricing information and to prepare the EMD
for issuance. It is recommended that you create the TSM-P when the service is
confirmed (status code HK).

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USING MANUAL AUXILIARY SEGMENTS


For standalone services that do not need to be associated to a flight segment, like Lounge
access, Airline vouchers, Mugs, T-shirts, Deposits, Down payments, Trip Insurance and so
on, you enter a manual auxiliary segment (SVC) in the PNR.
This type of service segment must be entered with an HK (Holding confirmed) action code
and it can be associated to one passenger only.
The system creates a service segment (SVC) that is not sent to the airline system and not
transmitted to the airline's Departure Control System (DCS). This means that it is not taken
into account for reservation or booking purposes by the airline.
Note: It is therefore not recommended to use a manual auxiliary segment for excess
baggage, as the airline does not receive this information.
When you file the PNR, the SVC segment is stored in the PNR and in the PNR history. You
can associate an SSR FOID or an SSR FQTV element with an SVC segment.

CREATE SERVICE SEGMENT ELEMENT


For example: Manual Auxiliary Segment (SVC) for Deposits and Down payments.
1. Enter Name element
2. Create manual auxiliary segment, enter: IU QR HK1 PYMT DOH KHI/15NOV
System Response:

3. You can now create a Transitional Stored Miscellaneous (TSM) document of the type
P for the EMD, the TSM-P, to enter the pricing information and to prepare the EMD
for issuance

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TRANSITIONAL STORED MISCELLANEOUS


DOCUMENTS
The TSM-P is a Transitional Stored Miscellaneous (TSM) document of the Type P (Pricing
Quotation Record). It is automatically created and priced by the system when you make a
confirmed pricing entry for Amadeus Airline Ancillary Services or manually created and
priced without Ancillary services.
It contains the required PNR, pricing, and chargeable service information to issue an EMD
Please note that Amadeus is using the term of "Chargeable Services" in Ancillary Services
context only. Basically EMD is a new services support (like VMCO before) but it is
independent from "Chargeable Services" which is handled by Ancillary Services (which is
an independent product). This means that the term of "Chargeable Services" has to be used
with Ancillary Services only. With this product, airlines have to file some pricing record by
ATPCO and services are pricing automatically.
Like Transitional Stored Ticket (TST), after you have created a TSM-P, you can update it,
display it and manually delete it. You can set and remove the TSM-P confidentiality, remove
the TSM-P PC Change Flag, and display the TSM-P history.

MANUALLY CREATE A TSM TYPE P


Before you can manually create a TSM-P, you must enter a passenger name element and a
service element in the PNR. The service element can either be a Special Service Request
(SSR) element or a manual Auxiliary Segment (SVC).
The chargeable service should be confirmed (status HK).
Note: if a service is not confirmed and has, for example, the status UN, UC or NO, it may be
removed from the PNR and from the TSM-P when the PNR is filed and may result in the
deletion of the TSM-P without prior warning.

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For Example:

To create a TSM-P for all non-infant passenger types (adults, children, youths, etc) and all
chargeable services in a PNR, enter: TMC/VQR

Explanation:
TSM type field with the TSM type P for Pricing Quotation Record
When you create a TSM-P manually with the TMC entry, the system checks the service
preferences table that the airlines maintain in Amadeus and creates a pricing quotation
record with the Reason-For-Issuance Codes (RFICs) and the Reason-For-Issuance-Sub
Codes (RFISCs) and their description, the EMD type (A for associated or S for standalone),
and the properties of the EMD (Non-refundable indicator, Consumed-at-issuance indicator,
if they are applicable). This information is automatically filled in the TSM-P.
When the EMD is associated to a flight segment, the origin and destination, and the
operating carrier codes are also filled in.

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Here is an example of a TSM-P for a Bicycle (BIKE) that will be transported as excess
baggage. The following fields are automatically filled in the TSM-P when you enter TMC
after the SSR element has been confirmed by the airline:

Explanation:
The TSM header line with the TSM number (1) and type (P), the Amadeus office
ID of the creating office (DOHQR2900), the agent sign of the agent creating the
TSM (RR) and the creation date (18SEP), the fare calculation pricing and
reporting indicators (12), the EMD type (EMD-A for associated and EMD-S for a
standalone EMD), and the two-character code of the validating carrier (QR).
The passenger name and title (EMDINQATAR/TEST)
The Reason-For-Issuance Code (RFIC: C/C)
The Reason-For-Issuance Code description (Baggage)
The Reason-For-Issuance Sub-Code (RFISC 99L)
The Reason-For-Issuance Sub-Code description (Bike)
The two-character code of the operating carrier of this EMD coupon (QR)
The line number identifier (L) and PNR line number (6) that you enter when you
want to update the TSM-P information for a specific EMD coupon only. This is
the line number of the SSR element or SVC segment in the PNR that the EMD is
associated to.
The origin airport code taken from the flight segment that the EMD is
associated to (DOH)
The destination airport code taken from the flight segment that the EMD is
associated to (LHR)

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The TMC entry creates the TSM-Ps for all the non-infant passenger types (adults, children,
youths, etc) and all the chargeable services (SSRs and SVCs) in the PNR.
All the chargeable services in a single EMD must have the same RFIC, but they may have
different RFISCs.
An EMD cannot contain SSRs for chargeable seats, and SVCs in one TSM-P.
The system automatically performs a split when the TSM-P is created.
If a single SSR is booked for multiple chargeable seat elements for multiple passengers, the
system splits the TSM-Ps into one TSM-P per passenger.
For Associated EMDs (EMD-A), the system splits the TSM-Ps if there are two services
(EMD coupons) associated to the same flight segment.
Note: If both services (BIKE and EXCESS BAGGAGE) had been associated to the same
flight segment, the system would have created two separates TSM-Ps, as only one EMD
coupon per TSM-P can be associated to the same flight segment.
For Example:

To create the TSM-P, Enter: TMC/VQR


System Response:

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Here is an example where different TSM-Ps were created with the TMC entry for the
different types of services (SVCs and SSRs), and where the system performed an
automated TSM split.
For Example:

Explanation:
SVC segment for PAYMENT (PYMT)
SSR element for FISHING equipment (FISH)
SSR element for EXCESS BAGGAGE (XBWT)

To create the TSM-P with automated and split after the TMC entry: TMC/VQR
System Response:

Explanation:
TSM-P 1 for the Fishing Equipment (PNR element line 7)
TSM-P 2 for the Excess Baggage (PNR element line 8)
TSM-P 3 for the Payment deposit (PNR element line 3)

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To create a TSM-P for all the infant passenger types in the PNR, you must enter the infant
passenger type option (/INF) in your TMC entry. TMI/INF
For Example:

To create the TSM-P for Infants, enter: TMC/VQR/INF


System Response:

If you want to create a TSM-P for specific services only, you must enter the SSR/SVC line
number selection option (/L).
You can also use the passenger selection (/P) option to create the TSM-Ps for all the SSRs
and SVCs that are associated to a specific passenger.
The SVC segment number 4 of the PNR for Infant, enter: TMC/L4/VQR/INF
System Response:

Note: If you enter the passenger selection option (/P) but not the infant passenger type
option (/INF) in your TMC entry, the system creates the TSM-Ps for the adult passenger
types only.
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OPTIONS FOR CREATE TSM-P


You can use the following options to create TSM-Ps:

Entry

Description

TMC/L8

Creates a TSM-P for the SSR element/SVC segment in PNR line


number 8
Creates the TSM-Ps for all the SSR elements/SVC segments that
are associated to passenger number 1
Creates the TSM-Ps for all the SSR elements/SVC segments that
are associated to the infant passenger types in the PNR
Creates the TSM-Ps for all the SSR elements/SVC segments in the
PNR for the infant associated to passenger 1
Creates TSM-Ps for all the SSR elements / SVC segments in the
PNR with Validating carrier (Validating Carrier is mandatory)

TMC/P1
TMC/INF
TMC/INF/P1
TMC/VQR

After you have created a TSM-P with the TMC entry, the TSM is stored in the PNR when
you end transaction (file the PNR). A TSM tag is then displayed in the PNR header line:

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DISPLAY TRANSITIONAL STORED MISCELLANEOUS


DOCUMENT
To display the Transitional Stored document (TSM), you need a PNR with an SSR element
or SVC segment, and a TSM-P that has been created and stored (TSM tag in the PNR
header line).
Here is an example of a Chargeable Service (SSR) for Excess Baggage (XBWT) on a
round-trip flight with Qatar Airways (QR) for which a TSM-P has already been created and
stored:

To display TSM-P information, enter: TQM


System Response

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Explanation:
TSM header line with the TSM number (TSM 1), the TSM type (P), the
Amadeus office ID (DOHQR2900), agent sign (RR) of the office/agent that
created or last modified the TSM, the date on which the TSM was last modified
(03OCT11), the fare calculation pricing and reporting indicators (12), the EMD
type (EMD-A, A for associated EMD), and the two-character code of the
validating carrier (QR for Qatar Airways).
The passenger name and title (KHAN/IMRAN MR), the Reason-For-Issuance
code (C) and description (BAGGAGE) as defined by the operating carrier
For the First EMD coupon:
The Reason-For-Issuance Sub code (WTC) and description (EXCESS
BAGGAGE - WEIGHT), the PNR line number of the SSR element (L6), the
operating carrier code (QR), the coupon value (410.00 as per issued currency
QAR), and the origin (LHR) and destination (DOH) airport codes taken from the
flight segment that the EMD is associated to. The Present-To (QATAR
AIRWAYS) and Present-At information (LONDON)
The excess baggage in KG (10) and the rate per unit (USD11.00).
The TSM-P information for the Second EMD coupon
The Fare information:
This section can contain the following information:
The fare (USD220.00) and the fare indicator (F for First Issue) with the currency
code in which the EMD was priced (USD).
An equivalent fare amount field EQUIV ( QAR820.00), if the EMD was issued in
another currency, the exchange value (QAR820.00), which is automatically
calculated by the system (in this case the fare amount plus the new taxes),
The TSM-P total amount (820.00) including all taxes if any and the currency
code (QAR) of the place of issuance an EMD.
The Banking Selling rate (USD 1.00 = QAR 3.650000)
The fare elements for the TSM-P. (FP-CASH)
This section can contain, for example:
The form-of-payment information (FP), the endorsement restrictions (FE), the
tour code (FT), the fare discount (FD) information, the commission (FM), the
original- issue/exchanged-for information (FO), the miscellaneous information
(FZ1) and the fare calculation information (FC).

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OPTIONS FOR DISPLAYING TSM-P


If more than one TSM exists in the PNR, the TQM entry returns a TSM list. You can use the
following entries to display a specific TSM.

Entry

Description

TQM/M2

Displays a specific TSM from the TSM list by TSM number.


Displays a TSM for a specific passenger, if only one exists for this
passenger in the PNR.
Note: If more than one TSM exists for a passenger, use the TSM
number selection option (/M).
Displays a TSM for the infant associated to passenger 2.

TQM/P1

TQM/P2/INF

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UPDATING TRANSITIONAL STORED MISCELLANEOUS


DOCUMENT
You can update a TSM-P in cryptic mode only at the moment and GUI will be available
soon. Any changes that you make to the TSM are stored in the PNR at end of transaction.
Depending on the RFIC and the airlines' settings in the Service Preferences Table, the
TSM-P fields that you need to fill in before you can issue an EMD may vary.
You use the TMI entry to insert or update information in a TSM-P.
You can make TMI entries from the PNR or the TSM-P display. If there is more than one
TSM in the PNR, you must indicate the TSM number or SSR element line number/SVC
segment number for the coupon and field you want to update.
Each TSM-P field has a unique letter identifier that you add to the TMI entry. With the
exception of the Fare information, you can update the TSM-P fields in any order, separated
by a slash.
Note: You cannot update the validating carrier field (CARR) after the TSM-P has been
created.
All fields in 2 chars following the TMI entry are always followed by a dash (e.g. TMI/CV-750
TMI/FP-CASH...) and other TMI options no dash required (e.g. TMI/ADOHA, TMI/F1500)
For example: To update the coupon value field for a TSM-P, enter: TMI/CV-750

Where:
TMI
/CV750

Transaction code
Slash, Coupon Value field identifier (unique letter identifier), dash
Coupon value
Note: For the coupon value you cannot enter a currency code and
coupon value as per issuance currency, For example issuance
place is Doha, hence the coupon value is equivalent to QAR.

System Response:

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OPTIONS FOR UPDATING TSM-P


If there is more than one TSM in a PNR, you must enter the TSM number of the TSM that
you want to update. The TSM numbers are displayed in the TSM index, when you enter
TQM.
If there is only one TSM per passenger in the PNR, you can select the TSM by entering the
passenger association in your TMI entry.
If you want to update a specific coupon of a multiple-coupon EMD, you must specify the line
number of the service (SSR element or SVC segment) of the coupon that you want to
update. Otherwise all the coupons of the TSM-P are updated by default.

Entry

Description

TMI/M1/CV-750

Updates the Coupon Value field in TSM-P number 1 (for all


coupons)
Updates the Coupon Value Field for the TSM-P that is associated
to passenger 1 (for all coupons).

TMI/P1/CV-750

TMI/L6/CV-750

TMI/ALL/INF/CV-75

Note: You can use the passenger selection option, if only one
TSM exists for this passenger in the PNR. If more than one TSM
exists, you must use the TSM number selection option (/M) or the
SSR element/SVC segment line number selection option (/L).
Updates the Coupon Value field of the TSM-P for the SSR
element/SVC segment in PNR line number 6 (for this specific
coupon only)
Updates the Coupon Value field for all the infant passenger
TSM-Ps in the PNR (for all coupons)

Note: You cannot combine the /P, /M and the /L selection options in one entry.

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DOCUMENT LEVEL
You can update the TSM-P following fields of the EMD on document level.

Field Identifier

Field Name

Entry Format

Fare with issue identifier:


F for First Issue

F,R,I,Y,U,W

R for Reissue

TMI/FQAR3500.00

I for IT First Issue


Y for IT Reissue
U for BT First Issue
W for BT Reissue

Equivalent Fare Amount

TMI/FQAR3500.00/EUSD961.00

Exchange Value
(For a first issue this field is
automatically calculated by the
system. It equals the fare amount
plus all the new taxes.)

TMI/FQAR190.00/NUSD50.00

RV-

Refundable Value

O, X

Old (O) or New (X) Tax Amount

TMI/RQAR3500.00/RV-750.00/
WQARE0
TMI/RQAR150.00/X150.00DE/
O380.00US/WQAR150.00

Total Amount

(For a first issue this field is


automatically calculated by the
system.)

TMI/RQAR150.00/X150.00DE/
O380.00US/WQAR150.00

Net Fare Amount


(The amount you enter must be
less than the TSM equivalent
amount or the fare amount.

NF-

You can only use the Net Fare field


together with an original form of
payment element containing a net
remit indicator and a selling fare.
Example:
FP NR+CASH/QAR1550.00.

TMI/NF- QAR1550.00

In addition, depending on your


market, a Tour Code element may
be required for net remit ticketing.)

Document Remarks

TMI/H DOG IN CRATE

Note: You don't need to enter a currency code in your TMI entry, if you want to use the
default currency.

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COUPON LEVEL
You can update the TSM-P following fields of the EMD on coupon level.

Field Identifier
CV-

Field Name
Coupon Value

Present To

Present At

CR-

Coupon Remarks

NB-

Not Valid Before Date

NA-

Not Valid After Date

PCKG-

ER-

Excess Baggage
(Pieces, or weight in KG)

Rate per Unit


(Weight/Piece)
Issued in Connection with

IC-

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Entry Format
TMI/CV-100
TMI/L6/CV-100
TMI/DQATAR AIRWAYS
TMI/L7/DQATAR AIRWAYS
TMI/ALHR
TMI/L6-7/ALHR
TMI/CR-LOUNGE LOCATED IN T4
TMI/L7,8/CR- LOUNGE LOCATED IN
T4
TMI/NB-15NOV11
TMI/L6/NB-15NOV11
TMI/NA-31DEC11
TMI/L7/NA-31DEC11
TMI/KG-25
TMI/L7/KG-25
TMI/PC-2
TMI/L6/PC-2
TMI/ER-QAR250.00
TMI/L6,8/ER-QAR250.00
TMI/IC-TKT1574400564781E1
TMI/L6/IC-TKT1574400564781E1

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UPDATE COUPON VALUE
For Example: The Coupon value is QAR750.00
Note: For the coupon value you cannot enter a currency code and coupon value as per
issuance currency, for example issuance place is Doha, hence the coupon value is
equivalent to QAR.
Entry: TMI/CV-50
System Response:

UPDATE PRESENT TO
For Example: The EMD coupon is present to QATAR AIRWAYS,
Entry: TMI/DQATAR AIRWAYS
System Response:

UPDATE PRESENT AT
For example: The EMD coupon is present at KARACHI, Entry: TMI/AKARACHI
System Response:

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UPDATE COUPON REMARKS
For Example: The Lounge Facilities up to 6 hours.
Entry: TMI/CR-LOUNGE FACILITIES UP TO 6 HOURS
System Response:

UPDATE NOT VALID BEFORE DATE


For example: The Coupon not valid before date is 10NOV11 Entry: TMI/NB-10NOV11
System Response:

UPDATE NOT VALID AFTER


For example: The coupon is not valid after 30NOV11, Entry: TMI/NA-30NOV11
System Response:

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UPDATE EXCESS BAGGAGE
For example: The excess baggage weight is 10KG (Weight Concept), Entry: TMI/KG-10
System Response:

For example: The excess baggage is 1 Piece (Piece concept), Entry: TMI/PC-1
System Response:

UPDATE RATE PER UNIT


For example: The rate per unit is USD11.00, Entry: TMI/ER-USD11.00
System Response:

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UPDATE ISSUED IN CONNECTION WITH
For example: The cross reference for an e-ticket, Entry: TMI/IC-TKT1574400564678E1
System Response:

UPDATING FARE ELEMENTS


You can update fare elements (FE, FO, FT, FP, etc) for an EMD in the TSM-P only.
Note: you cannot modify a fare element; you can only delete the old one and add a new
one. You cannot add or delete the fare element information in the PNR; you must do this in
the TSM-P mode. The fare elements for EMDs can only be updated at document level (for
all the coupons of the EMD), not for individual coupons.
You can add or delete one fare element at the time.

Entry

Description

TMI/M1/FO-157440056478E1DOH21MAR11/65210078

Updates the TSM-P number 1 with the original


issue information.

TMI/M1/FO-157-4400564781DOH21MAR11
/65210078/157-4400564789E1

Updates the TSM-P number 1 with the original


issue (original document) and the issued-inexchange-for (second reissue) information.
Updates the TSM-P number 1 with the form of
payment.
Updates all the TSM-Ps in the PNR with the form of
payment.

TMI/M1/FP-CASH
TMI/ALL/FP-CASH
TMI/M1/FP-O/CASH

Updates the TSM-P number 1 with the old form


of payment.

TMI/M2/FP-O/CASH+/CASH

Updates the TSM-P number 2 with the old and the


new form of payment.
Updates the TSM-P number 1 with the net remit
form of payment (net remit indicator NR and the
selling fare in cash CASH/QAR1500.00).
Updates the TSM-P number 1 with the net remit
tour code.
Update the endorsement restrictions for TSM-P
number 3.
Update the TSM-P for Fare construction string

TMI/M1/FP-NR+CASH/QAR1500.00
TMI/M1/FT-NRQ01500
TMI/M3/FE- VALID ON QR ONLY
TMI/FC-LON QR DOH QR BKK260.00
QR DOH QR LON260.00USD520.00

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DELETING TSM-P
A TSM-P is automatically deleted when, For example, all the flight segments that are
associated to the chargeable SSR elements of the TSM-P are cancelled, or when all the
SSR elements or SVC segments for which a TSM-P has been created are cancelled.

Note: TSM-P is only deleted when all the services (SSR elements or SVC segments) that
are related to the TSM-P have been cancelled.
You can, however, manually delete a TSM-P.
In the case the TSM-P is set to confidential, only authorized offices can delete the TSM-P.
When you manually delete a TSM-P, the deletion is effective as soon as you file or file and
redisplay a PNR with the ET or ER entry.
To manually delete a TSM-P, if only one exists in the PNR, enter: TMX

OPTIONS FOR DELETING


If more than one TSM-P exists in the PNR, you must either enter the TSM number that you
want to delete, the passenger number, or the /ALL option.

Entry

Description

TMX/M1

Deletes the TSM-P number 1.

TMX/P1

Deletes all the TSM-Ps for a specific passenger.

TMX/P1/INF

Deletes the TSM-Ps for the infant associated to passenger 1.

TMX/ALL

Deletes all the TSM-Ps in the PNR.

Note: You cannot combine the passenger selection (/P) and the TSM number selection
option (/M) in one entry.

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DELETING TSM-P STORED INFORMATION


You can also delete the information that is stored in a TSM-P field, enter the TMI entry and
the TSM field identifier. You can delete the information for up to three TSM-P fields in one
entry.

OPTIONS
Following are the delete option for TSM-P

Entry

Description

TMI/D
TMI/CV-

Deletes the information that is stored in the Present To field of the TSM-P.
Deletes the information that is stored in the Coupon Value field of the TSM-P.

TMI/D/A/CV-

Deletes the information that is stored in the Present To, Present At and
Coupon Value fields.
Note: You can delete up to three items in one entry.

TMI/F

Deletes the entire fare and tax information.

TMI/M1/D/CV-

Deletes the information that is stored in the Present To and Coupon Value
fields of the TSM-P number 1.

TMI/L9/D/CV-

Deletes the information that is stored in the Present To and Coupon Value
fields of the TSM-P for the SSR element/SVC segment in PNR line number 9.

TMI/ALL/D

Deletes the information that is stored in the Present To field of all the TSM-Ps
in the PNR.

You can update and delete TSM-P information in one entry.


For example: TMI/M1-2, 3/DQATAR AIRWAYS/ALHR /CV-

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REMOVING THE TSM-P PC FLAG


A TSM-P can be automatically modified or you can manually modify it.
When a chargeable service (SSR element or SVC segment) is cancelled from the itinerary
and with this from the TSM-P, the system automatically adds a PNR Change flag 'PC' to the
TSM-P.

The 'PC' flag is a warning to check the stored fare and to make sure it still applies to the
passenger and the services in the itinerary. It must be removed before you can issue an
EMD.

To remove the PC flag, if only one TSM-P exists in the PNR, enter: TMF

OPTIONS
Following are the PC flag removal options.

Entry

Description

TMF/M1

Removes the FLAG from TSM-P number 1

TMF/ALL

Removes the FLAG from all the TSM-Ps in the PNR

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DISPLAYING THE TSM-P HISTORY


The TSM-P history records additions, changes and deletions from a TSM-P. The history is
recorded when you file the PNR.
There are two types of TSM history: Current and Deleted.

CURRENT HISTORY
The Current TSM history contains all additions, changes, and deletions that you made to
the TSM, such as updates resulting from TMI entries.

DELETED HISTORY
The Deleted TSM history contains deleted TSMs.
TSM-Ps deleted, for example, when:
A chargeable SSR element or an SVC segment is canceled
The passenger for whom the TSM was created is canceled from the PNR
When a TSM is deleted, the original TSM number is allocated to the deleted TSM and
cannot be used for a new TSM.
To display the TSM-P history when only one TSM exists in the PNR, enter: TMH

OPTIONS
Following are the options to displaying TSM-P history

Entry

Description

TMH/M1

Displays the TSM history from the TSM index by TSM number.

TMH/L9

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Displays the history from the PNR or from the TSM index for the
service in PNR line number 9 (SSR element or SVC segment
number).

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ISSUING AN EMD
Before you can issue an EMD, you must have a PNR with a chargeable service (SSR
element or SVC segment) and a TSM-P for the service. The mandatory fields of the TSM-P
must have been filled in. The validating carrier must allow EMD issuance for travel agents.
You can issue an EMD from a newly created or retrieved PNR. You can issue up to four
EMDs in conjunction. For associated EMDs (EMD-A), one EMD coupon is required per flight
segment (City Pair).
To issue an EMD you use the TTM entry.
If one or more SSR element or SVC segment has already been issued in a PNR and you
enter the TTM entry, the system issues all the remaining un-ticketed SSR elements and
SVC segments in the PNR. If the issuance request of an EMD is successful, you receive the
system response: 'OK EMD'.
When you issue the e-ticket before you issue the associated EMD (EMD-A) or when you
make the combined TTP/TTM entry, the Issued-In-Connection-With field (ICW) in the
TSM-P of an EMD-A for a chargeable SSR element is automatically updated with the
e-ticket number and the coupon association.

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Following are the steps to issuing an EMD.
1. Retrieve the PNR, for example by record locator, enters: RT 3RIXWD
System Response:

Where:
A TST has been created and stored in the PNR
A TSM has been created and stored in the PNR

2. To verify that a valid TST exist for the e-ticket, enter: TQT
System Response:

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3. To verify that the valid TSM-P exists, enter: TQM
System Response:

4. Issue the EMD and the e-ticket, for example in one combined entry: TTP/TTM/RT
System Response:

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After the e-ticket and the EMD have been issued, the automated ticket numbers (FA
elements) and interface record sequence numbers (FB elements) for the e-ticket and the
EMD are updated in the PNR with the corresponding air sequence number:

Where:
FA element for the e-ticket number with the issue indicator E for e-ticket and T for Ticketed,
followed by the validating carrier's two-character airline code (QR for Qatar Airways).
The FA element for the e-ticket is associated to the flight segments (S2-3).
FA element for the EMD with the issue indicator D for EMD and T for Ticketed, followed by
the validating carrier's two-character airline code (QR for Qatar Airways). The FA element
for the EMD is associated to the chargeable SSR elements for the service (XBWT- Excess
Baggage) in the PNR line numbers 6 to 7, where E stands for element (E6-7).
Note: For an EMD that has been issued for a SVC segment, the EMD FA element is
associated to the SVC segment with segment association (for example: S3).
FB element for the e-ticket, which is associated to the flight segments (S2-3)
FB element for the EMD, which is associated to the SSR elements in PNR line numbers 6
to 7 (E6-7)
Note: For an EMD that has been issued for a SVC segment, the FB element for the EMD
is associated to the SVC segment with segment association (for example: S3).

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ASSOCIATED EMD IN THE E-TICKET RECORD


In the e-ticket record the associated EMD document and coupon numbers are displayed
with the indicator (A) for associated.
Example of an e-ticket record with an associated EMD:

Where:
EMD document number (157-1815300303), EMD coupon identifier (E) and coupon number
(1) the e-ticket is associated with: (A) for Associated
EMD document number (157-1815300303), EMD coupon identifier (E) and coupon number
(2) the e-ticket is associated with: (A) for Associated

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OPTIONS FOR ISSUING EMD


If a PNR contains more than one TSM and you do not enter the TSM number of the EMD
that you want to issue in your TTM entry, all the TSM-Ps for all the passengers and all the
un-ticketed SSR elements and SVC segments in the PNR are issued.
To specify the TSM number of the EMD that you want to issue, you use the /M option. The
TSM number is displayed in the TSM index, when you enter TQM.
If a PNR contains more than one passenger, you can also enter the passenger selection
option (/P) to issue all the chargeable SSR elements/SVC segments for a specific
passenger.
If you want to issue the EMDs for all infants in the PNR, you enter the /INF identifier.
If you want to issue an EMD for specific SSR elements/SVC segments only, you enter the
SSR element/SVC segment PNR line number selection option (/L) in your TTM entry.

Entry

Description

TTM/P1

Issues the EMDs for all the chargeable SSR elements/SVC segments in
the PNR for passenger 1.

TTM/P2/INF

Issues the EMDs for all the chargeable SSR elements/SVC segments for
the infant associated to passenger 2.
Note: You can combine the /INF option with the /P option only.

TTM/M1

Issues the TSM-P number 1.

TTM/L6

Issues the EMD for the chargeable service in PNR line number 6.

TTM/RT

Issues all the EMDs in the PNR and redisplays the PNR.
Issues

TTP/TTM

the tickets and the EMDs in one entry.

Note: The ICW field in the TSM-P of an associated EMD (EMD-A) for a
chargeable SSR element is automatically updated with the e-ticket
number and the coupon association.

TTP/TTM/M1-2,4

Issues the tickets and the EMDs for TSM numbers 1 to 2 and 4.

TTM/EPR-EMLA

Issues all the EMDs in the PNR and sends the passenger receipts to the
email addresses specified in the APE elements of the PNR.

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EMD RECORD
When you issue an EMD, the system creates an EMD record that is sent to the validating
airline. The EMD record contains the EMD document number, the TSM-P information and
the EMD coupon status.
The EMD record is either stored in the Amadeus Electronic Miscellaneous Document Server
(EMS), if the airline is an EMS user, or in the airlines own Electronic Miscellaneous
Document database (EMD). In both cases you can display the EMD record and the EMD
record history in Amadeus.

DISPLAYING EMD RECORD


Following are the steps to display an EMD record from PNR
1. To display the PNR, by record locator, enters: RT 3RIXWD
System Response:

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2. To display the EMD record, enter: EWD/L9
Where:
EWD
/L9

Transaction code to display EMD record


Slash, line number identifier (L) and PNR line number of the FA or FHD
element (9) of the EMD record that you want to display

If there is only one FA/FHD element in the PNR, enter: EWD


System Response:

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Where:
The EMD document number (157- 1815300303)
The EMD type (TYPE-A : A for Associated )
The record locator (LOC 3RIXWD)
The point of issue (POI-DOH : DOH for Doha)
The date of issue (DOI 03OCT11)
The IATA number of the issuing office (IOI- 77777722)
The Reason-For-Issuance code (C) and description (RFIC C BAGGAGE)
The Reason-For-Issuance Sub-code (RFISC - WTC)
The EMD coupon status (S- O : O = Open for Use)
The Reason-For-Issuance Sub-code description (EXCESS BAGGAGE WEIGHT)

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DISPLAY EMD RECORD WITHOUT RETRIEVED PNR


You can display the EMD record by entering the passenger name, the credit card number,
Form of identification (FOID) or a frequent traveler number.
For example display an EMD record by document number, enter:
EWD/EMD157-1815300288

Where:
EWD
/EMD
157
-1815300288

Transaction code
Slash, EMD identifier
Three-digit airline code (157 for Qatar Airways)
Dash, 10-digit EMD document number

OPTIONS
Entry

Description

EWD

When there is only one FA or FHD element in the PNR


When there is more than one FA or FHD element in the
PNR, and where L10 is the line number of the FA or FHD
element for the EMD record you want to display
Display EMD record by document number
Redisplay EMD record
Display EMD record from a list line number 2

EWD/L10
EWD/EMD157-1815300288
EWDRT
EWD/2
EWDRL
EWD/O*
EWD/FOID-PP123456
EWD/FOID-FF666868688

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Redisplay EMD record list


Display old EMD record from new EMD record
Display EMD record by FOID (PP=Passport, FF= Frequent
Flyer data)

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EMD RECORD HISTORY


The EMD record history is ordered by coupon number and shows the changes in coupon
status in chronological order for each coupon with the most recent status at the top of the
display.
When the EMD is a conjunction document, the first document is shown with the coupon
numbers 1 to 4. This is repeated in exactly the same way, showing the second document
number with the applicable coupons.

Following are the steps to display EMD record history.


1. Display the EMD record with the EWD entry from a retrieved PNR or without a retrieved
PNR (for example by EMD document number).
2. To display the EMD record history, enter: EWH
For example an EMD record history display:

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Where:
In this section the following is displayed:

The EMD Document Number field (EMD) with the 13-digit document number or
conjunction document number
The EMD Type field (TYPE) with the EMD type (A for associated and S for
standalone)
The Reason-For-Issuance Code field (RFIC) with the reason-for issuance code
(C for Baggage)

In this section the following is displayed:

The Coupon Number column (CPN) with the coupon number.


The Reason-For-Issuance Sub-Code column (RFISC) with the reason-forissuance sub-code (WTC for Excess Baggage - Weight).
The EMD coupon status column (ST) with the coupon status (O for Open).
The Settlement Authorization Code column (SAC) with the settlement
authorization code, if there is one present.
The Amadeus Office ID column (OFFICE ID) with the office ID of the office that
updated the EMD record.
The Sign-In column (SIGN) with the sign-in of the agent who updated the EMD
record. If an airline processed the update, XX CHNG is displayed (where XX is
the two-character airline code of the airline that processed the change).
The Time and Date column (TIME/DATE) with the time (Zulu) and date in
DDMMMYY format, when the EMD record was updated.

To display EMD record history without an active EMD record,


Enter: EWH/EMD157-1815300288

Where:
EWH
/EMD
157
-1815300288

Transaction code
Slash, EMD document number identifier
Three-digit airline code (125 British Airways)
Dash, 10-digit document number

OPTIONS
EWH
EWH/EMD157-1815300288
EWH/XT

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To view the history for a displayed EMD record


To view history by EMD number
To view Extended History

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EMD ISSUANCE SCENARIOS


Following are the scenarios to issue different type of EMDs (EMD-S and EMD-A types).

STANDALONE TYPE
Following are the steps to issue EMD-S type for services that not associated to Air
segments:
1- Enter the Name, Contact, Ticket Arrangement

2- To Add manual auxiliary segment for services that not associated to air segment,
Format: IU <Airline Code> HKn <Service Code><Routing>/<Date>
For Passenger Assistance, enter: IU QR HK1PYMT DOH/25DEC
System Response:

3- Save the PNR, Enter: RFADMIN;ER


System Response:

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4- To Create TSM-P manually, enter: TMC/VQR
System Response:

5- To update the FARE, and COUPON VALUE information, enter: TMI/F2100/CV-2100


System Response:

6- To update the PRESENT AT information, enter: TMI/ADOHA


System Response:

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7- To Add PRESENT TO information, enter: TMI/DQATAR AIRWAYS
System Response:

8- To Add FORM OF PAYMENT information, enter: TMI/FP-CASH


System Response:

9- To Save the changes, enter: RFADMIN;ER


System Response:

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10- To Issue an EMD, enter: TTM/M1/RT
System Response:

PNR Display after issued EMD

To Display the EMD record, enter: EWD or EWD/L5


System Response:

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ASSOCIATED TYPE EMD


Following are the steps to issue an EMD-A type for Services that associated to Air
segments:
1- Create the PNR with required segments:

2- To Price the Itinerary, enter: FXP


System Response:

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3- Save the PNR, enter: RFADMIN;ER
System Response:

4- To Create SSR element, Format: SR <Service Code> - <Free flow text>/Pn/Sn


For Excess Baggage, enter: SR XBPC- 1PC 20KG 120CMS EXCESS BAGGAGE/P1/S2
System Response:

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5- Save the changes, enter: RFADMIN;ER
System Response:

6- To update the advice code from KK to HK, end transaction and redisplay the PNR,
Enter: RFA;ERK
System Response:

Note: If a service is not confirmed and has, for example, the status UN, UC or NO, it may
be removed from the PNR and from the TSM-P when the PNR is filed and may result in the
deletion of the TSM-P without prior warning

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7- To Create the TSM-P manually for SSR element 7 (L7), enter: TMC/L7/VQR
System Response:

8- To update the PRESENT TO information for TSM-P (M1),


Enter: TMI/DQATAR AIRWAYS
System Response:

9- To update PRESENT AT information for TSM-P (M1), enter: TMI/AWASHINGTON


System Response:

10- To Add the COUPON VALUE for TSM-P (M1), enter: TMI/M1/CV-730
System Response:

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11- To Add the EXCESS BAGGAGE as PIECE for SSR element 7 (L7),
Enter: TMI/L7/PC-1
System Response:

12- To Add the RATE PER UNIT information for SSR element 7 (L7),
Enter: TMI/L7/ER-USD200.00
System Response:

13- To Add the FARE and EQUIVALENT amount Information for TSM-P (M1),
Enter: TMI/M1/FUSD200.00/EQAR730.00
System Response:

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14- To Add BSR (K1) information for TSM-P (M1), enter: TMI/M1/K13.65000
System Response:

15- To Add the Endorsement Restriction, enter: TMI/FE-VALID ON QR ONLY


System Response:

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16- To Add the FORM OF PAYMENT for TSM-P (M1), enter: TMI/M1/FP-CASH
System Response:

17- To Save the changes, enter: RFADMIN;ER


System Response:

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User Guide
18- To Add Mandatory Ticketing elements for issuance of an e-ticket,
Enter: FM0; FPCASH
System Response:

19- To save information, enter: RFADMIN;ER


System Response:

20- To issue an e-ticket and EMD, enter: TTP/P1/TTM/M1/RT


System Response:

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User Guide
PNR display after issued e-ticket and EMD:

21- To display the an e-ticket record, enter: TWD/L8


System Response:

Note: In the e-ticket record the associated EMD document and coupon numbers are
displayed with the indicator (A) for associated.

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User Guide
22- To display the EMD record, enter: EWD/L9
System Response:

Note: When you issue the e-ticket before you issue the associated EMD (EMD-A) or when
you make the combined TTP/TTM entry, the Issued-In-Connection-With field (ICW) in the
TSM-P of an EMD-A for a chargeable SSR element is automatically updated with the
e-ticket number and the coupon association.

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User Guide

COMBINED STANDALONE AND ASSOCIATED TYPES EMD


Following are the steps to issuance of combined (EMD-A & EMD-S types) EMD
1- Create the PNR

2- To Price The Itinerary, enter: FXP


System Response:

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3- Save the pricing, enter: RFADMIN;ER
System Response:

4- To Create the SSR element, Format: SR <Service Code> - <Free flow text>/Pn/Sn
For Sport Equipment, enter: SR GOLF- 10KG GOLF EQUIPMENT /P1/S2-3
System Response:

5- To Create SVC segment: IU <Airline Code> HKn <Service Code><Routing>/<Date>


For Passenger Assistance: IU QR HK1 PSGR DOH/21DEC
System Response:

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6- Save the changes, enter: RFADMIN;ER
System Response:

7- To update the advice code from KK to HK, enter: RFADMIN;ERK


System Response:

8- To create TSM-P manually for All SSR elements and SVC segments in PNR,
Enter: TMC/VQR
System Response:

The TSM-P (M1) for elements 7 & 8 for GOLF Equipment and TSM-P (M2) for segment 4
for PASSENGER assistance in the PNR

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9- Save the Incomplete TSM-Ps, enter: RFADMIN;ER
System Response:

10- To display the list of TSM-Ps attached to PNR, enter: TQM


System Response:

11- To display TSM-P (M1) for SSR elements 7, 8, enter: TQM/M1


System Response:

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12- To update the PRESENT TO information for TSM-P (M1) for all coupons,
Enter: TMI/M1/DQATAR AIRWAYS
System Response:

13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN
KG and RATE PER UNIT information for SSR element 7 (L7),
Enter: TMI/L7/ADOHA/CV-410/KG-10/ER-USD11.00
System Response:

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14- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN
KG and RATE PER UNIT information for SSR element 8 (L8),
Enter: TMI/L8/ANICE/CV-410.00/KG-10/ER-USD11.00
System Response:

15- To add the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT
information for TSM-P (M1),
Enter: TMI/M1/FUSD220.00/EQAR820.00/K13.6500/FP-CASH
System Response:

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16- To save the changes, enter: RFADMIN;ER
System Response:

17- To display TSM-P (M2) for Passenger Assistance, enter: TQM/M2


System Response:

18- To update the PRESENT TO , PRESENT AT, COUPON VALUE, COUPON VALUE
and FORM OF PAYMENT information for TSM-P (M2),
Enter: TMI/M2/DALMAHA SERVICES/ADOHA/CV-300/F300/FP-CASH
System Response:

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19- To add COUPON REMARKS information TSM-P (M2),
Enter: TMI/M2/CR-ALMAHA SERVCIE AT ARRIVAL QR036-21DEC
System Response:

20- To save the changes; enter: RFADMIN;ER


System Response:

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21- To issue an e-ticket, need to update the required Ticketing mandatory elements,
For example: Enter: FM0; FPCASH
System Response:

22- To Save the changes, enter: RFADMIN;ER


System Response:

23- To issue e-ticket and all attached EMDs in PNR, enter: TTP/TTM/RT
System Response:

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PNR display after issued e-ticket and EMDs for SSR and SVC:

To display an e-ticket record for e-ticket on line 9, enter: TWD/L9


System Response:

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To display EMD record for SSR elements 7 and 8, enter: EWD/L10
System Response:

To display the EMD record for SVC segment 3, enter: EWD/L11


System Response:

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User Guide

MULTI PASSENGERS WITH DIFFERENT RFICS


Following are the steps to issuance of EMD for multi passengers with different RFICs
1- Create the PNR

2- To Create SR elements, Format: SR <Service Code>- <Free flow text>/Pn/Sn


For Fishing Equipment: SR FISH-1 BAG 10KG FISHING EQUIPMENTS/P1/S3-4
System Response:

3- To Create SR elements, Format: SR <Service Code>- <Free flow text>/Pn/Sn


For Fishing Equipment: SR FISH-1 BAG 10KG FISHING EQUIPMENTS/P2/S3-4
System Response:

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4- To Create SR element, Format: SR <Service Code>-<Free flow text>/Pn/Sn
For Lounge Access: SR LOUN- ORYX LOUNGE FACILITIES /P1/S3
System Response:

5- To Create SR element, Format: SR <Service Code>-<Free flow text>/Pn/Sn


For Lounge Access: SR LOUN- ORYX LOUNGE FACILITIES/P2/S3
System Response:

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6- Save the changes, enter: RFADMIN;ER
System Response:

7- To update the advice code from KK to HK, enter: RFADMIN;ERK


System Response:

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8- To price the itinerary, enter: FXP
System Response:

9- Save the price, enter: RFADMIN;ER


System Response:

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10- To create the TSM-P manually for the SSR elements 7,8,9 ,10 and 11, 12
Enter: TMC/VQR
System Response:

Note: If different RIFCs elements in the PNR, System automatically split the TSM-Ps.

11- Save the incomplete TSM-Ps, enter: RFADMIN;ER


System Response:

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12- To update the PRESENT TO information for TSM-P (M1),
Enter: TMI/M1/D QATAR AIRWAYS
System Response:

13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 7 (L7) of the PNR,
Enter: TMI/L7/ADOHA/CV-410/KG-10/ER-USD11.00
System Response:

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14- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 8 (L8) of the PNR,
Enter: TMI/L8/ABEIRUT/CV-410/KG-10/ER-USD11.00
System Response:

15- To update the FARE, EQUIVALENT AMOUNT , BSR and FORM OF PAYMENT
information for TSM-P (M1),
Enter: TMI/M1/FUSD 220.00/EQAR820.00/K13.65000/FP-CASH
System Response:

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16- To update the PRESENT TO information for TSM-P (M2),
Enter: TMI/M2/D QATAR AIRWAYS
System Response:

17- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 9 (L9) of the PNR,
Enter: TMI/L9/ADOHA/CV-410/KG-10/ER-USD11.00
System Response:

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18- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 10 (L10) of the PNR,
Enter: TMI/L10/ABEIRUT/CV-410/KG-10/ER-USD11.00
System Response:

19- To update the FARE, EQUIVALENT AMOUNT , BSR and FORM OF PAYMENT
information for TSM-P (M2),
Enter: TMI/M2/FUSD 220.00/EQAR820.00/K13.65000/FP-CASH
System Response:

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20- To update the PRESENT TO, PRESENT AT, COUPON VALUE information for
TSM-P (M3), Enter: TMI/M3/DQATAR AIRWAYS/ADOHA/CV-150
System Response:

21- To add the additional remarks for TSM-P (M3),


Enter: TMI/M3/CR-LOUNGE ACCESS FOR MAXIMUM 6 HOURS
System Response:

22- To update the FARE and FORM OF PAYMENT information for TSM-P (M3),
Enter: TMI/M3/F150.00/FP-CASH
System Response:

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23- To update the PRESENT TO, PRESENT AT, COUPON VALUE information for
TSM-P (M4), Enter: TMI/M4/DQATAR AIRWAYS/ADOHA/CV-150
System Response:

24- To add the additional remarks for TSM-P (M4),


Enter: TMI/M4/CR-LOUNGE ACCESS FOR MAXIMUM 6 HOURS
System Response:

25- To update the FARE and FORM OF PAYMENT information for TSM-P (M4),
Enter: TMI/M4/F150.00/FP-CASH
System Response:

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User Guide
26- To update the required Ticketing Mandatory elements for issuance of e-ticket,
Enter: FM0; FP CASH
System Response:

27- To save the changes in the PNR, enter: RFADMIN;ER


System Response:

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28- To issue e-tickets and EMDs, enter: TTP/TTM/RT
System Response:

PNR display after issued e-tickets and EMDs:

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To display the e-ticket record associated to services for Passenger 1, enter: TWD/L13
System Response:

To display the e-ticket record associated to services for Passenger 2, enter: TWD/L14
System Response:

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To display EMD record for SSR elements 7 & 8, enter: EWD/L15
System Response:

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To display EMD record for SSR element 9 and 10, enter: EWD/L16
System Response:

To display EMD record for SSR element 11, enter: EWD/L17


System Response:

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To display EMD record for SSR element 12, enter: EWD/L18
System Response:

To display Query Report, enter: TJQ


System Response:

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User Guide

MULTI PASSENGERS WITH SAME RFICS


Following are the steps to issue the EMD for multi passenger with same RFICs.
1- Create the PNR

2- To issue the e-ticket, Price the PNR, enter: FXP


System Response:

3- To save the selected price, enter: RFADMIN;ER


System Response:

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4- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn
For Excess Baggage: SR XBWT-15KG EXCESS BAGGAGE /P1/S3
System Response:

5- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn
For Excess Baggage: SR XBWT- 20KG EXCESS BAGGAGE /P1/S4
System Response:

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6- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn
For Excess Baggage: SR XBWT-10KG EXCESS BAGGAGE /P2/S3
System Response:

7- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn
For Excess Baggage: SR XBWT- 15KG EXCESS BAGGAGE /P2/S4
System Response:

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8- To create the SSR element, Format: SR<Service Code> - <Free flow text>/Pn/Sn
For BIKE: SR BIKE -1MOUNTAIN BIKE 15KG /P1/S3-4
System Response:

9- To save the PNR information, enter: RFADMIN;ER


System Response:

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10- To update the advice code from KK to HK, end transaction and redisplay PNR,
Enter: RFADMIN;ERK
System Response:

11- To create the TSM-P manually, enter: TMC/VQR


System Response:

12- To update the PRESENT TO information for TSM-P (M1) for SSR elements 8 & 9,
Enter: TMI/M1/DQATAR AIRWAYS
System Response:

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13- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 7 (L7),
Enter: TMI/L7/ADOHA/CV-330/KG-15/ER-USD6.00
System Response:

14- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 8 (L8),
Enter: TMI/L8/ADUBAI/CV-440/KG-20/ER-USD6.00
System Response:

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15- To add the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT
information for TSM-P (M1),
Enter: TMI/M1/FUSD210.00/EQAR770.00/K13.650000/FP-CASH
System Response:

16- To update the PRESENT TO information for TSM-P (M2),


Enter: TMI/M2/DQATAR AIRWAYS
System Response:

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17- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 9 (L9),
Enter: TMI/L9/ADOHA/CV-220.00/KG-10/ER-USD6.00
System Response:

18- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 10 (L10),
Enter: TMI/L10/ADUBAI/CV-330.00/KG-15/ER-USD6.00
System Response:

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19- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT
information for TSM-P (M2),
Enter: TMI/M2/FUSD150.00/EQAR550.00/K13.65000/FP-CASH
System Response:

20- To update the PRESENT TO information for TSM-P (M3),


Enter: TMI/M3/DQATAR AIRWAYS
System Response:

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21- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 11 (L11),
Enter: TMI/L11/ADOHA/CV-330.00/KG-15/ER-USD6.00
System Response:

22- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE IN KG and
RATE PER UNIT information for SSR element 12 (L12),
Enter: TMI/L12/ADUBAI/CV-330.00/KG-15/ER-USD6.00
System Response:

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23- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT
information for TSM-P (M3),
Enter: TMI/M3/FUSD150.00/EQAR550.00/K13.65000/FP-CASH
System Response:

24- To Save the changes in the PNR, enter: RFADMIN;ER


System Response:

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25- To update the required Ticketing Mandatory elements for issuance of e-ticket,
Enter: FM0; FP CASH
System Response:

26- To Save the changes in the PNR, enter: RFADMIN;ER


System Response:

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27- To issue e-ticket and EMD, enter: TTP/TTM/RT
System Response:

PNR display after issued e-tickets and EMDs:

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To display e-ticket record, enter: TWD/L13
System Response:

To display e-ticket record, enter: TWD/L14


System Response:

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To display EMD record, enter: EWD/L15
System Response:

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To display EMD record, enter: EWD/L16
System Response:

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To display EMD record, enter: EWD/L17
System Response:

TJQ Report:

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User Guide

MULTI-LEGS FLIGHTS WITH STOPOVER


Following are the steps for issuance of EMD for multi passengers and multi-legs flight with
stopover.
1- Create the PNR

2- To price the itinerary, enter: FXP


System Response:

3- To Save the price, enter: RFADMIN;ER


System Response:

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4- To create SSR element, Format: SR <Service Code> - <Free flow text>/Pn/Sn
For Sporting Firearms: SR WEAP-2 HUNTING GUNS 10KG/P2/S3-6
System Response:

5- To save the information, enter: RFADMIN;ER


System Response:

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6- To update the advice code from KK to HK, end transaction and redisplay PNR,
Enter: RFADMIN; ERK
System Response:

7- To create the TSM-P manually for SSR elements 9-12, enter: TMC/VQR
System Response:

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8- To update the PRESENT TO information for TSM-P (M1),
Enter: TMI/M1/DQATAR AIRWAYS
System Response:

9- To update the PRESENT AT , COUPON VALUE, EXCESS BAGGAGE WEIGHT IN


KG and RATE PER UNIT information for SSR element 9 (L9),
Enter: TMI/L9/ADOHA/CV-410.00/KG-10/ER-USD11.00
System Response:

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10- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN
KG and RATE PER UNIT information for SSR element 10 (L10),
Enter: TMI/L10/ABANGKOK/CV-480.00/KG-10/ER-USD13.00
System Response:

11- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN
KG and RATE PER UNIT information for SSR element 11 (L11),
Enter: TMI/L11/AHO CHI MINH CITY /CV-480.00/KG-10/ER-USD13.00
System Response:

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12- To update the PRESENT AT, COUPON VALUE, EXCESS BAGGAGE WEIGHT IN
KG and RATE PER UNIT information for SSR element 12 (L12),
Enter: TMI/L12/ABANGKOK /CV-410.00/KG-10/ER-USD11.00
System Response:

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13- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT
information for TSM-P (M1),
Enter: TMI/FUSD480.00/EQAR1760.00/K13.650000/FP-CASH
System Response

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14- To save the changes, enter: RFADMIN;ER
System Response:

15- To issue an e-ticket, enter the required Ticketing Mandatory elements:


Enter: FM0; FPCASH
System Response:

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16- To save the changes, enter: RF ADMIN;ER
System Response:

17- To issue e-tickets and EMDs, enter: TTP/TTM/RT


System Response:

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PNR display after issued e-ticket and EMD:

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To display an e-ticket record for Associated SSR elements, enter: TWD/L14
System Response:

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To display an EMD record, enter: EWD/L15
System Response:

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User Guide

MULTI-LEGS FLIGHTS WITHOUT STOPOVER


Following are the steps for issuance of EMD for multi passengers and multi-legs flight
without stopover (Transit).

1- Create the PNR

2- To price the itinerary, enter: FXP


System Response:

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3- To Save the price, enter: RFADMIN;ER
System Response:

4- To create SSR element, Format: SR <Service Code> - <Free flow text>/Pn/Sn


For Sporting Firearms: SR XBWT-20KG EXCESS BAGGAGE/P2/S3-6
System Response:

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5- To save the information, enter: RFADMIN;ER
System Response:

6- To update the advice code from KK to HK, end transaction and redisplay PNR,
Enter: RFADMIN; ERK
System Response:

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7- To create the TSM-P manually for SSR elements 9-12, enter: TMC/VQR
System Response:

8- To update the PRESENT TO information for TSM-P (M1),


Enter: TMI/M1/DQATAR AIRWAYS
System Response:

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9- To update the PRESENT AT , EXCESS BAGGAGE WEIGHT IN KG and RATE PER
UNIT information for SSR element 9 (L9),
Enter: TMI/L9/AKARACHI/KG-20/ER-USD13.00
System Response:

Note: The out-bound origin point is Karachi (KHI) and Destination Point is London (LON)
and Doha (DOH) is connecting point (Transit), in this case rate and weight as per KHI-LON
will applies.
10- To update the PRESENT AT, EXCESS BAGGAGE WEIGHT IN KG and RATE PER
UNIT information for SSR element 10 (L10),
Enter: TMI/L10/ADOHA/KG-20/ER-USD13.00
System Response:

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11- To update the PRESENT AT, EXCESS BAGGAGE WEIGHT IN KG and RATE PER
UNIT information for SSR element 11 (L11),
Enter: TMI/L11/ALONDON/KG-20/ER-USD13.00
System Response:

Note: The in-bound origin point is London (LON), Destination Point is Karachi (KHI) and
Doha (DOH) is connecting point (Transit), in this case excess baggage rate as per LON-KHI
will applies.

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12- To update the PRESENT AT, EXCESS BAGGAGE WEIGHT IN KG and RATE PER
UNIT information for SSR element 12 (L12),
Enter: TMI/L12/ADOHA/KG-20/ER-USD13.00
System Response:

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Note: The excess baggage rate will applies as per QR Policy for (KHI-LON) & (LON-KHI)
due to Doha (DOH) is the transit point.
In this example has more than one flight coupon for OUTBOUND (KHI-LON) and the
INBOUND (LON-KHI) without breaking journey at DOHA, hence we have added fare
calculation (FC-) information instead of Coupon values (CV-).
13- To Add the Fare Calculation information for TSM-P (M1),
Enter: TMI/FC-KHI QR DOH QR LON260.00QR DOH QR KHI260.00USD520.00
System Response:

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14- To update the FARE, EQUIVALENT AMOUNT, BSR and FORM OF PAYMENT
information for TSM-P (M1),
Enter: TMI/FUSD520.00/EQAR1900.00/K13.650000/FP-CASH
System Response

15- To save the changes, enter: RFADMIN;ER


System Response:

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16- To issue e-ticket, enter the required Ticketing Mandatory elements: FM0; FPCASH
System Response:

17- To save the changes, enter: RF ADMIN;ER


System Response:

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18- To issue e-tickets and EMDs, enter: TTP/TTM/RT
System Response:

PNR display after issued e-ticket and EMD:

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To display an e-ticket record for Associated SSR elements, enter: TWD/L14
System Response:

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To display an EMD record, enter: EWD/L15
System Response:

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REISSUING EMD
You can reissue (exchange) an EMD by using the automated TSM-P update entry
TMI/EXCH or by updating the individual TSM-P fields manually with the TMI entry if airline
allows.
You can reissue an EMD in the following ways:

EMD to EMD

E-TICKET to EMD

EMD to E-TICKET

Note: When an e-ticket is reissued or refunded, the unused coupons of an associated EMD
(EMD-A) are automatically disassociated.

REVALIDATION
When you revalidate an e-ticket, the system reuses the original FA element and e-ticket
number for the revalidated e-ticket and updates it with the date on which the revalidation
took place. The total fare amount and the associated flight segments remain unchanged.
If the PNR does not contain an FA element with the original e-ticket number and you enter
the FHE element manually before you make the revalidation entry, the system creates an
FA element with the original e-ticket number and the revalidation date but without a total
fare amount, and associates it to the flight segments of the e-ticket.
Following are the steps to revalidate the e-ticket with associated coupons:
Note: The revalidation of e-ticket is not supported by all airlines in all markets.
The EMD itself is not revalidated.
1- Retrieve the PNR: RT 3RDB8K

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2- Display e-ticket Report, enter: TWD/L8
System Response:

3- Rebook the inbound flight from 25 NOV to 27 NOV, enter: SB 27NOV 3


System Response:

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4- To save the changes, enter: RFADMIN;ER
System Response:

5- To update the advice code from KK to HK, enter: RFADMIN;ERK


System Response:

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6- Display e-ticket , enter: TWD/L8
System Response:

7- To revalidate the e-ticket coupon (E2), enter: TTP/ETRV/L8/S3/E2/RT


Where:
TTP/ETRV
/L8
/S3
/E2
/RT

Transaction code for revalidation


Slash, Line number identifier (L) and line number of the
FA/FHE element in the PNR that contain the e-ticket
number (8)
Slash, segment identifier (S) and number of the changed
PNR flight segment (3)
Slash, e-ticket coupon identifier (E) and number of the eticket coupon to be revalidated (2)
Slash, PNR redisplay option

System Response:

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PNR display after system has processed the revalidation:

After the system has processed the revalidation, the EMD record is still associated to the
e-ticket, enter: EWD/L8

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After the system has processed the revalidation, the e-ticket record is still associated to the
EMD coupons:

Note: In the case where an airline allows a revalidation with a routing change, the EMD
coupons will be automatically disassociated from the e-ticket coupons.

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AUTOMATIC REISSUE EMD


When reissue an EMD with the TMI/EXCH entry, the system sets the TSM-P into reissue
mode and automatically updates the following fields in the TSM-P

Where:
The fare calculation pricing and reporting indicators (12)
The fare issue identifier F, I or U is converted respectively into R, Y or W.
The equivalent amount is changed to zero and the equivalent amount currency is set to
the default currency of the reissuing location. (There is no change, if the equivalent
amount is not present.)
The total amount currency is converted into the default currency of the reissuing location.
(If the currency is the same, there is no change.)
The total amount is changed to zero. (There is no change, if it is already zero.)
The bankers rate (BSR) is changed to zero, if present. (There is no change, if it is not
present.)
The FO element is automatically generated when you enter the FA element line number
option (/Lx) in your TMI/EXCH entry. You must, however, manually insert it in the TSM-P.
The form of payment becomes the old form of payment (O/) followed by the old form of
payment.

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MANUALLY REISSUE AN EMD


Following are the steps for manually reissue an EMD.
1- Retrieve the PNR (RT).
2- Modify the PNR, cancel the old chargeable services - the SSR elements/SVC segments
(XE), if required, and enter the new ones (SR, IU).
3- Display the EMD record (EWD) by FA/FHD element line number, if required.
4- Display the TSM-P to be updated (TQM) or create a new TSM-P (TMC).
5- Update the TSM-P with the TMI/EXCH entry or update the TSM-P fields individually with
the TMI entry:
-

Enter or update the Present To and Present At information, if required.

Enter, for example, the new excess baggage weight, the new coupon values, and the
issued-in-connection-with information (for standalone EMDs, if required by the airline.
For associated EMDs this information is automatically updated in the TSM-P, when
the EMD is issued.), and so on.

Change the fare issue indicator to reissue (R, Y, W), enter the fare information
including the old and the new tax information, and the additional collection amount (if
there is one, otherwise enter 0).
Note: When you use the TMI/EXCH entry, the fare issue indicator is automatically
set to reissue mode, the new taxes are converted to old taxes, and the total amount
is set to zero.

Enter the original EMD number, the date and place of the original issue, and the
IATA number of the issuing office (original issue).
Note: When you use the TMI/EXCH entry with the FA/FHD element line number
option (/Lx), the FO line is generated by the system. You must, however, insert it in
the TSM-P.

Delete the old form of payment, and enter the old and the new form of payment (new
form of payment in the case of an additional collection only).
Note: When you use the TMI/EXCH entry, the form of payment is automatically set
to 'old' form of payment.

6- Cancel the old EMD FA/FHD element (XE) and issue the EMD (TTM). Instead of
cancelling the old EMD FA/FHD element, you can also enter the TSM number selection
option (/M) in your ticketing entry:
-

When you issue a ticket and an EMD at the same time, you can use the combined
TTP/TTM entry or TTP/P1/TTM/M1.

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VOLUNTARY REISSUE
Following are the steps for voluntary reissue an EMD.

EMD TO EMD
In this scenario we reissue a standalone EMD for Passenger Assistance from Departure
Hall to Arrival Hall if airline allows.
1- Retrieve PNR: RT3RDD54
System Response:

2- To display issued EMD record, enter: EWD


System Response:

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3- Now Passenger Assistance required at Arrival Hall instead of Departure Hall, First
delete the issued service in the PNR or create a New PNR, If need to cancel existing
service segment from the PNR, enter: XE 2
System Response:

4- Add the new service as required,


Enter: IU QR HK1 PSGR/25NOV-AL-MAHA SERVICES QR012- ON ARRIVAL
System Response:

5- Save the changes, enter: RF ADMIN;ER


System Response:

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6- To create TSM-P manually, enter: TMC/VQR
System Response:

7- To update, PRESENT AT, PRESENT TO, COUPON VALUE, and DOCUMENT


REMARKS, Enter: TMI/DAL-MAHA SERVICES/ADOHA/CV-300/CR-MEET AND
ASSIST SERVICE ON ARRIVAL QR012-25NOV
System Response:

8- To update FARE WITH REISSUE INDICATOR, and TOTAL AMOUNT,


Enter: TMI/R300/W0
System Response:

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9- To update OLD FORM OF PAYMENT, Enter: TMI/FP-O/CASH
System Response:

10- To update ORIGINAL ISSUED EMD details manually,


Enter: TMI/FO-157-1815300319M1DOH04OCT11/77777722
System Response:

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11- To save the changes, enter: RFADMIN;ER
System Response:

12- To issue EMD for TSM-P (M2), enter: TTM/M2/RT


System Response:

PNR Display after system has processed the re-issue:

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To display issued EMD record on line number 7, enter: EWD/L5
System Response:

To display Old EMD record, enter: EWD/O*


System Response:

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User Guide

E-TICKET TO EMD
In this scenario we reissue a business class e-ticket for a round trip to Helsinki to London in
a lower class of service (I class), which results in a residual value EMD that the passenger
can use for further transportation if airline allows.

1- Retrieve the PNR by record locator, enter: RT 3RDZPC


System Response:

2- To verify the status of the coupons and check if the fare rules allow a change for
issued fare basis , enter: TWD
System Response:

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3- To display Fare quote for issued e-ticket,
Enter: FQD HELLON/D15NOV/A-AY/CJ/R, 26SEP11
System Response:

4- To display the Penalties rules Fare on Line number 2, enter: FQN2*PE


System Response:

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5- To change the reservation in lower class, enter: SBI
System Response:

6- To price the new itinerary, enter: FXP


System Response:

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7- To save the changes, enter: RF ADMIN;ER
System Response:

8- To initiate the Reissue auto process, enter: TTK/EXCH


System Response:

9- To display issued e-ticket record, enter: TWD/L6


System Response:

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10- To generate the FO element automatically, enter: FO*L6
System Response:

Place the cursor in the end of the FO element line, insert the passenger reference and
segments:

Now Press the enter key:


System Response:

11- To create the SVC segment for the residual value EMD,
Enter: IU AY HK1 RSVT HELLON
IU

Transaction code

AY

Two-character airline code (AY for Finn air)

HK1

Status code (HK for confirmed) and number of services requested (1)

RSVT

Reason-for-issuance code (RSVT for Residual Value for Further


Transportation for Finn air)

HEL LON

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Routing (HEL for Helsinki and LON for London)


Note: The routing information may or may not be required. This
depends on the airline's settings in the Service Preferences Table.

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System Response:

12- To create the TSM-P manually, enter: TMC/VAY


System Response:

13- To update PRESENT TO information, enter: TMI/DFINNAIR


System Response:

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14- To update FARE Information (Residual Value), enter: TMI/R1060/W0
TMI
Transaction code
/R1060
/W0

Slash, reissue indicator (R) and the residual value amount


(difference between the old base fare amount QAR 10490.00
and the new base fare amount QAR 9430.00)
Slash, total amount indicator (W) and Zero
Note: The total amount must be set to zero for no additional
collection or a residual value.

System Response:

15- To update ORIGINAL ISSUED information in TSM-P (M1),


Enter: TMI/FO-105-2944983320E1DOH26SEP11/77777722

Where
TMI
/FO105
-2944983320
E1
DOH
26SEP11
/77777722

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Transaction code
Slash, Original/Issued-in-Exchange-For field identifier, Dash
Three digit airline code
Dash, 10 digit document number
e-ticket coupon identifier, and coupon number 1 of the e-ticket to be
reissued
Place of original issue (DOH for Doha)
Date of original issue in DDMMYY format
Slash, eight-digit IATA number of the original issuing office

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System Response:

16- To update OLD FORM OF PAYMENT, enter: TMI/FP-O/CASH

Where
TMI
/FP-O
/CASH

Transaction code
Slash, form-of-payment field identifier (FP), dash old form of
payment indicator (O)
Slash, old form of payment

System Response:

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17- To update COUPON VALUE information, enter: TMI/CV-1060
System Response:

18- To save the changes, enter: RFADMIN;ER


System Response:

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19- To display the issued e-ticket record, enter: TWD/L7
System Response:

20- To issue the e-ticket and the Residual value EMD in combined entry,
Enter: TTP/P1/TTM/M1/RT
System Response:

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PNR display after the re-issued e-ticket and Residual value EMD:

To display new e-ticket record for FA element on line number 7, enter: TWD/L7
System Response:

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To display the old e-ticket record, enter: TWD/O*
System Response:

To display new EMD record on line number 8 in PNR, enter: EWD/L8


System Response:

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EMD TO E-TICKET
In this scenario we issue an e-ticket in exchange for an EMD for deposit if airline allows.
The DEPOSIT (value QAR1400.00) does not cover the total amount of the new e-ticket
(QAR1770.00), and an additional collection needs to be made.
Following are the steps for reissue EMD to e-ticket with additional collection:
1- Display the EMD record of the gift voucher (to verify its coupon status and its
value), for example by EMD document number, enter: EWD/EMD157-1815300285
System Response:

2- Create the PNR as per required itinerary

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3- Price the itinerary and store the required price.

4- To initiate the auto reissue process, enter: TTK/EXCH/P1


System Response:

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5- To update the ADDITIONAL COLLECTION amount (QAR 370.00) which not cover
E-TICKET total Value, enter: TTK/T1/T370
System Response:

6- To update the EMD document number of the deposit in the FO element of the PNR,
Enter: FO157-1815300285M1DOH26SEP11/77777722

Where
FO
157-1815300285
M1
DOH
26SEP11
/77777722

Transaction code
Three-digit airline code (157 for Qatar Airways), dash, 10-digit document
number (1815300285) of the EMD to be taken in exchange
EMD coupon identifier (M) and number of the coupon to be taken in
exchange (1 = from coupon 1 onwards)
Place of original issue (DOH for Doha)
Date of original issue in DDMMMYY format
Slash, eight-digit IATA number of the original issuing office

System Response:

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7- To update old and new FORM OF PAYMENT (the new form of payment is required
for the additional collection), enter: FPO/CASH+/CASH/370
System Response:

8- To update COMMISSION VALUE, enter: FM0


System Response:

9- To issue an e-ticket, enter: TTP/P1/S2-3/RT


System Response:

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PNR display after issued e-ticket:

To display new e-ticket record on line number 6, enter: TWD/L6


System Response:

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To display EXCHANGED EMD record, enter: EWD/EMD157-1815300285
System Response:

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CANCEL / VOID ISSUED EMD


You can cancel registered non-confirmed documents (Sales and Refunds) from the PNR,
the query report or by document number if airline allows:
Depending on the airline, Amadeus central ticketing platform users (airline and travel
agents) may also be authorized to void electronic miscellaneous documents (EMD) with the
TRDC Entry. This transaction only on the same calendar day was issued.
In all cases, remember you can only cancel a document that has not yet been confirmed by
your local BSP.
When you display a query report, you can identify a confirmed document by an asterisk (*),
which is displayed next to the sequence number.

OPTIONS:
Following are the options to cancel/void an EMD:

Options

Explanation

TRDC
TRDC/L9
TRDC/000102
TRDC/TK-1815300276

Cancel/Void from Displayed PNR (if on FA/FHD in PNR)


Cancel/void from the PNR by FA/FHD line number 9
Cancel/void from Query report item number 000102
Cancel/Void by IATA document number (last 10 digits)

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Following are the different scenarios to voiding an EMD if airline allows

VOIDING AND AUTO DISASSOCIATION


Following are the steps to void an EMD and auto-disassociation.
1- To retrieve the PNR, enter: RT 3RBSAY
System Response:

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2- The SSR elements7 10 are associated with an issued e-ticket, to display an
e-ticket record for FA element 11 in PNR, enter: TWD/L11
System Response:

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To display the EMD record for FA element 13, enter: EWD/L13
System Response:

You Cancel/Void an EMD with one of the following option.


TRDC
Cancel/Void from Displayed PNR (if on FA/FHD in PNR)
TRDC/L9
Cancel/void from the PNR by FA/FHD line number 9
TRDC/000102
Cancel/void from Query report item number 000102
TRDC/TK-1815300276
Cancel/Void by IATA document number (last 10 digits)

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FROM QUERY REPORT


Following are the steps to cancel/void an EMD record from Query Report
1- Display query report, enter: TJQ
System Response:

2- To Cancel / Void for sequence number 000116 of the Query report,


Enter: TRDC/000116
System Response:

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FROM AN ACTIVE PNR


Following are the steps to cancel/void an EMD record in an active PNR
1- Retrieve the PNR, enter: RT 3RBSAY
System Response:

2- To Cancel/Void, refer the FA/FHD element on line number 13, enter : TRDC/L13
System Response:

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To display TJQ Report, enter: TJQ
System Response:

To display an EMD record, enter: EWD/EMD157-1815300275


System Response::

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To display the EMD history, enter: EWH
System Response:

To display an e-ticket record for FA element on line number 11: enter: TWD/L11
System Response:

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REFUNDING EMD
You can refund EMDs in the same way as e-tickets. You can process an EMD refund:
From the query report by entering the sequence number
From the PNR by entering the line number of the FA/FHD element that contains the
EMD document number
By entering the EMD document number
You can refund EMDs that have been confirmed in the sales report. If a sale has not yet
been confirmed, you must cancel it instead.
You can refund totally unused EMDs or EMDs that have been partially used.
You can refund all EMD coupons that have the status O for Open for Use or A for Airport
Control. You must refund all the remaining coupons of the EMD with the status O or A; you
cannot refund individual ones.
Note: An EMD that has been issued by an airline may not be displayable by a travel agent
and follow-up transactions such as reissues/exchanges and refunds may not be allowed.
When the EMD refund is processed, the airline returns a Settlement Authorization Code
(SAC), which is stored in the EMD record:

Note: When an e-ticket is reissued or refunded, the unused coupons of an associated EMD
(EMD-A) are automatically disassociated.
In the PNR, the EMD indicator D in the FA element is updated from T for Ticketed to R for
Refunded:

The sales reports are updated with the refund transaction. In the query report the
transaction type code is changed from EMD-A for associated EMDs or EMD-S for
standalone EMDs to RFND for refunded:

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Here is a list of entries that you can use when refunding EMDs:

Entry
TRF157-1815300286

TRF/L7

TRF/I-000145
TRF
TRFT
TRFU/
TRFP
TRFIG

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Discretion
Initiates a refund (Displays the refund record without
processing the refund) by specifying the EMD document
number (three digit airline code and ten digit document
number:
Initiates a refund (Displays the refund record without
processing the refund) by specifying the EMD FA/FHD
element line number from PNR
Initiates a refund (Displays the refund record without
processing the refund) by specifying the sequence number of
the item from the query report.
Redisplay the refund record you are working with.
Display the refundable taxes from the refund record
The entry you use to update a field in the refund record.it
must be followed by additional options that specify which field
and the value.
Process the refund record and print the refund document.
Ignore the refund record without processing

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Following are the steps to refund an EMD
1- Display the EMD record to verify the status of the coupons,
Enter: EWD/EMD157-1815300313
System Response:

2- Display the refund record for an EMD, enter: TRF15-1815300313/EMD


System Response:

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3- To process the EMD refund, enter: TRFP
System Response:

4- To verify the status of the EMD refunded coupons,


Enter: EWD/EMD157-1815300313
System Response:

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To verify the disassociation of refunded EMD coupons from e-ticket record,
Enter: TWD/TKT157-2944983343
System Response:

To display Query Report for refunded documents, enter: TJQ/QTC-RFND


System Response:

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REPRINTING & EMAILING AFTER EMD ISSUANCE


The entry to re-print EMD supporting documents (Passenger Receipt, Audit coupon, Agent
coupon and Credit Card Charge Form) is EMR.

REPRINTING EMD
Travel agents can define for which issued EMD the EMD supporting document should be
re-printed:

Options

Explanation

EMR/P1
EMR/P1, 3-4
EMR/L6
EMR/L6,7-8
EMR/EMD157-1815300257

Reprints the accounting coupons for all EMDS for specific


Passenger.
EMD selection, from the FA or FHD line number

EMR/RT

EMD selection by EMD number (with or without active


PNR)
Reprint EMD coupons and Retrieve PNR and redisplay

Travel agents can use following options to modify the list of supporting documents to be
re-printed:

Options
EMR/C-F

Explanation
Specific coupon:
F: Credit Card Charge Form
U: Audit coupon
I: Agent coupon
R: Passenger receipt
Selected coupons are printed regardless of the
coupons defined in the office profile BMP field.

EMAILING EMD PASSENGER RECEIPT


Instead of printing the Passenger Receipt, travel agents can request to e-mail it using the
following options:

Options

Explanation

EMR/EPR-EML-address@server.com E-mail option with specified e-mail address

EMR/EPR-EMLA
EMR/EPR-xxx/NOPRT

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E-mail option with APE PNR elements


No print of other supporting documents

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Following are steps to emailing EMD passenger receipt after issuance.
1- Retrieve the PNR for issued EMD, enter: RT3Q8QG7
System Response:

2- You can use the one of the following option to send the passenger receipt for an
issued EMD:

Options

Explanation

EMR/EPR-EML-address@server.com E-mail option with specified e-mail address

EMR/EPR-EMLA
EMR/EPR-xxx/NOPRT

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E-mail option with APE PNR elements


No print of other supporting documents

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User Guide
To send the Passenger Receipt for an issued EMD and dont print the coupons,
Enter: EMR/EPR-EML-ZAFAR.MINHAS@AMADEUS.COM
System Response:

System Response:

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