www.niit-tech.

com

BPO solutions that simplify

increasing business complexity

Streamline processes

Improve efficiency and speed to market

Reduce operating costs

Improve customer satisfaction levels

Increase profitability

Flourish in an uncertain market

Insurance

increasingly

At NIIT Technologies, we deliver compelling solutions that have

outsource business processes to NIIT Technologies Inc. to

durable business impact and provide customers with an

help them streamline and simplify their operationsnot

executable roadmap to meet their ever-increasing insurance

just to take out cost, but to improve agility and free up

services needs. Our service delivery is based on process

budget and resources in ways that help their organization

excellence and innovation through technology. We have

generate new business.

developed a varied portfolio of services encompassing most

In

todays

economy,

leading

insurers

areas of off-shored Insurance services.

NIIT Technologies has been significantly productive in
executing industry-proven practices and solutions, while

NIIT Smart Serve Process Excellence Model

at the same time administering economies of scale.

End User &

Client Satisfaction

QMS

Process
Excellence

NIIT Training
Methodology

COPC and SLA

Management

Insurance Business Process Outsourcing (BPO) services

Competency Development Plan We identify key

can help insurers

competencies needed for role in a process, establish

Trim operating costs

mechanisms to develop them and finally evaluate criteria to

Strengthen cost transparency and predictability

assess in helping us manage the competency development

Enhance income and curb some capital investment demands

plan and retain the best talent.

Improve processing speed, accuracy and uniformity

Streamline service to customers and intermediaries

Process Enhancement We strive to enhance the

effectiveness and efficiency of projects by continuously
focusing on tools and frameworks development to automate
processes. For example, one of our customers experienced a

Our Approach
Our training and learning solutions heritage helps us offer
strong Knowledge Management capabilities to our customers
not just during the transition phase but also on an on-going
basis from start till the end of the programme. We develop
expertise on process migrations through the following steps:
Knowledge

Acquisition

To

support

knowledge

drastic reduction in the total time taken to process the policy

administration transactions through our process expertise.

Technology Innovation Through our proven Process

Innovation Methodology we enhance productivity and quality
gains. We leverage and invest NIIT Technologies' resources at
no additional cost to the customer.

functionalities we developed K-Portal, a software tool, for

creating a process specific knowledge repository. Thus our

Information Security All our controls at NIIT Technologies

Knowledge Management Framework helps us effectively

come attested with ISO 27001 certification and SAS 70 Type

capture functionality and data flow.

II examination. Additionally, we also hold awareness and

training campaigns and disseminate Information Security

Knowledge Architecting We maintain and actively define

Practices to our employees.

the templates for knowledge encapsulation and initial training

material and manuals. All training material is designed
meticulously with key concepts in processing and gained
knowledge is tested and certified by our experts.

Service Offerings
Property and Casuality
Insurance Services

Life Insurance Outsourcing Services

Offshore Annuity Insurance Services

New Business

Plan Installation

Quoting Processes

Billing

Payment Processing

Customer Support

Customer Support

Customer Support

Claims Processing

Reference Data Management

Plan Administration

Policy Admin Processes

Claims Servicing

Asset Management

Agency Management

Payout Administration

Compliance Services

Reference Data Management

Regulatory Reporting

Claims Servicing

Policy Admin Services

Agency Management
Regulatory Reporting

Partner with us to

Success Stories

Streamline operating infrastructure enhance agility,

facilitate speed to market, and strengthen the expansion of
distribution channels and/or the extension of new ones.

Include adaptability to manage variations in transaction

volumes, either due to increase in business or mergers and
acquisitions.

US-based Retail Annuities Firm

Engagement at three Levels
Help identify processes for off-shoring
Create viable solutions
Transition and Service Delivery

Engagement Highlights

Create a more rewarding environment with motivated

employees that spend maximum time executing tasks that
contribute to real value.

We built a customised training

methodology to meet

offshore requirements
We conducted training in parallel batches thus, facilitating a
quicker Go-Live

Our Expertise in Insurance Services

Domain Experience - We have been servicing the
Insurance sector for over 15 years, deriving almost 29
percent (fiscal 2006-2007) of our top-line revenue from this
segment. We have rich expertise in life, health, annuities,
retirements and P&C.

Stringent adherence to SLAs by all teams

100% volumes managed by the India team, five weeks
ahead of plan
Marked reduction in breakage

Business Benefits
Helped the customer to be cost effective

Domain Expertise - Our CeFA/CeMAP (UK) and LOMA

(US) certified resource pool enables us to service our
partners better.

Improved overall quality of service delivered thus increasing

end customer satisfaction
Added significant value to existing documentation for
effective offshore knowledge transfer

Integrated IT-BPO service offerings - Using our in-depth

understanding of the Insurance industry in both IT and BPO
we also offer IT + BPO as integrated solutions.

Insurance Practice

Reduced financial losses incurred due to erroneous or

delayed processing

Large Financial Advisor network in the UK

Engagement at 3 Levels
Create viable solutions
Training
CeFA / CeMAP certification

Annuities &
Retirements, 33%

P&C, 49%

Sign-offs
Service Delivery

Life, 14%
Health, 4%

Engagement Highlights

Business Benefits

Post sale compliance service for business written

Higher productivity per person (current average of 10 11

(suitability of advice) for designated investments (S&I,

Pension, Protection); General Insurance; Mortgage (mix of

case reviews per day vs. 8 case reviews in UK)

Reduction in Turnaround Time, Average of 2.7 days vs.

rule based/KPO)

4 days

Pre-release Approval for Advertisements and Stationery

Consistent good performance on the Quality parameter

Includes Voice and e-mail based interaction with members

(>99.8% on Opportunity of errors basis)

Supporting the client in administrative issues

Staff trained and CeFA exams cleared within 6 months vs. 9
months in UK. Pass %ages > 90% vs. UK standard of 60%
Processes Scaling: Commenced Call Mgmt and Query
handling process + India Quality Checks ahead of SLA
schedules.

Partner with NIIT Technologies to align your IT goals with your business objectives
A leading IT solutions organization | 21 locations and 16 countries | 8000 professionals | Level 5 of SEI-CMMi, ver1.2
ISO 27001 certified | Level 5 of People CMM Framework

NIIT Technologies Ltd.

Corporate Heights (Tapasya)
Plot No. 5, EFGH, Sector 126
Noida-Greater Noida Expressway
Noida 201301, U.P., India
Ph: + 91 120 7119100
Fax: + 91 120 7119150
Write to us at marketing@niit-tech.com

Americas

NIIT Technologies Inc.,

1050 Crown Pointe Parkway
5th Floor, Atlanta, GA 30338, USA
Ph: +1 770 551 9494
Toll Free: +1 888 454 NIIT
Fax: +1 770 551 9229

Europe

NIIT Technologies Limited

2nd Floor, 47 Mark Lane
London - EC3R 7QQ, U.K.
Ph: +44 20 70020700
Fax: +44 20 70020701

Singapore

NIIT Technologies Pte. Limited

31 Kaki Bukit Road 3
#05-13 Techlink
Singapore 417818
Ph: +65 68488300
Fax: +65 68488322

www.niit-tech.com

A_19_120413

India