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ABSTRACT
This proposal provides a beneficial source for the Egyptian companies, in the way of
increasing their organizational performance emphasizing the power of social media
communication networks of Facebook, Twitter, Youtube, and Foursquare. Hence, Social
media is any platform that allows users to communicate virtually. From this line of reasoning,
this proposal aims to examine the impact of social medias features including: Hardware,
software, database, and data reporting on an organisations visibility, persistence, edit-ability,
and association.
Keywords: Social Networks, and organizational performance.
Word count: 3140
Table of Contents
BACKGROUND:................................................................................................................................4
RESEARCH QUESTION:..................................................................................................................6
Q1:.......................................................................................................................................................6
Q2:.......................................................................................................................................................7
Q3:.......................................................................................................................................................7
Q4:.......................................................................................................................................................7
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RESEARCH OBJECTIVES:.............................................................................................................7
O1:.......................................................................................................................................................7
O2:.......................................................................................................................................................7
O3:.......................................................................................................................................................8
O4:.......................................................................................................................................................8
LITERATURE REVIEW:..................................................................................................................8
RESEARCH SIGNIFICANCE:.......................................................................................................16
RESEARCH HYPOTHESIS:...........................................................................................................17
H 1:....................................................................................................................................................17
H 2:....................................................................................................................................................17
H 3:....................................................................................................................................................17
H 4:....................................................................................................................................................17
RESEARCH LIMITATIONS:..........................................................................................................18
CHAPTER OUTLINE:.....................................................................................................................19
INTRODUCTION CHAPTER:...............................................................................................................19
TABLE OF CONTENTS CHAPTER:......................................................................................................19
LITERATURE REVIEW CHAPTER:......................................................................................................20
THEORETICAL FRAMEWORK CHAPTER:...........................................................................................20
EMPIRICAL FRAMEWORK CHAPTER:................................................................................................21
FINDINGS AND CONCLUSION CHAPTER:...........................................................................................21
METHODOLOGY:...........................................................................................................................22
POPULATION:...................................................................................................................................22
CASE STUDY:...................................................................................................................................22
DATA COLLECTION:..........................................................................................................................22
DATA ANALYSIS:..............................................................................................................................23
REFERENCES:.................................................................................................................................24
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APPENDIX:.......................................................................................................................................25
HRIS:.................................................................................................................................................25
ORGANISATIONAL PERFORMANCE:...................................................................................................38
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Background:
Social media is the most rising aspect in peoples daily life. It is a network that
connect people together all the time, but thats not its only powerful edge. Social media
platforms are rising and increasing everyday, and this allows users to share everything they
do with their followers, subscribers, and friends. Facebook for example, allows its users to
share their interests, likes, and opinions with friends and followers. Moreover, Twitter allows
people to share their every moment comment or opinion to their followers.
Many social media platforms are developed and used to reach more people.
According to Simon Kemp the number of social media users crosses the mark of 2 Billion
(Kemp, 2014). To put that in perspective, according to the worldmeter.info, the total human
population is about 7 Billion (current world population, 2014), this means that approximately
35% of the human population is using or have accounts on social media. Social media takes
many forms; it is not only about interacting by licking a post or commenting on it.
There are many forms of social media that have business aims; for instance Linkedin
is used many by businessmen and companies officials to build virtual relationships with each
other. One way of benefiting from the enormous amount of people, who use social media, is
by benefiting from the employees usage of social media. Since those employees put there
whole information on social media, including there emotional status, connections,
relationships, news, and other different personal aspects.
This proposal aims to identify the impact of studying the employees social media
information, and integrating it into an HRIS to see what will be its effect on the over all
performance of companies. In this proposal social media will be dealt with as the independent
variable; and its sub-variables are:
Companys infrastructure hardware
Companys software used
Data collection
Data reporting
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The dependent variable, which this proposal will measure upon, is organisational
performance.
HRIS allows companies and organisations to enhance some of its activities, like
accounting, finance, and management by feeding information into it, and the system do the
activities electronically.
The main purpose of this proposal is to make organisations in Egypt understand the
importance of having a portal in the HRIS system dedicated to social media. This portal will
allow organisations to understand and monitor the unseen behaviors of the employees.
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Research question:
Q1:
What is the impact of the company infrastructure hardware on the level of
organisational performance?
Q2:
What is the impact of the companys software on the level of organisational
performance?
Q3:
What is the impact of data collection process on the level of organisational
performance?
Q4:
What is the impact of data reporting style on the level of organisational performance?
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Research objectives:
O1:
Describe the impact of the companys software on the level of organisational
performance.
O2:
Understand the impact of the companys software on the level of organisational
performance.
O3:
Describe he impact of data collection process on the level of organisational
performance.
O4:
Understand the impact of data reporting style on the level of organisational
performance.
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Literature review:
This literature review is going to state what literature has been done in the
fields of social media and overall organisational performance. Also it will try to highlight the
common aspects between those two variables.
Social media is one of the things that are clear and people cannot have contradicting
thoughts about. According to (Simon, Goldberg , Limor Aharonson, Leykin , & Adini ,
2014) Social media consist of tools that enable open and online exchange of information
through conversation, interaction and exchange of user-generated content. These tools
continuously produce excessive amounts of data, both relevant and irrelevant.
In other words, this means that social media is composed of some instruments, those
instruments allows the users to interchange their information. This kind of interchange can
produce an enormous amount of data. These data can be either relevant or irrelevant based on
how people can use this data.
According to (VERHEYDEN & GOEMAN , 2014), social media is Common
characteristics that include the engagement of the user, Computer Mediated Communication
(CMC) and more interactivity between producer and consumer, sometimes labeled
Produsage.
This source declare that social media must have an engagement from two parties or
more, this engagement or communication is mediated and facilitated by computers. When
this process of engagement happens, it allows the users to have an interchangeable activity
between them. Based on this statement, social media can be a source of collecting those
interchangeable activities between users.
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On the other hand, those two platforms in specific are the most powerful platforms of
social media as they have the highest number of users in the social media filed. Facebook and
Twitter allows users not only to write in text what are they feeling and their opinions, it
allows the users to visualise in images and videos what they want. As the saying goes a
picture is worth a thousand words.
According to (VERHEYDEN & GOEMAN , 2014) social media platforms are
categorised as:
Social network services like Facebook, linkedin, and myspace.
Blogging and microbloging like Wordpress, Twitter, and Blogger
Audio, photo, video like Flickr, Spotify, and Youtube
Information management like RSS, igoogle, and Netvibes.
Location like foursquare
This source did an effective work in classifying and categorising the social media
platforms. It proposes that social media is a wide field that consists of categories. Each
category has its own social media platforms. For instance, Wordpress, Twitter, and Blogger
are categorised under the category of Blogging and micro-blogging. This source made it clear
for identifying from where the information needed can be grasped. For example, when the
organisation collects data about the employees, and it wants study opinions and mindsets of
there employees, they would monitor Bolgging and Micro-blogging social media, as well if it
wants to study the behaviour of their employees they can monitor their social networks like
Facebook along with the location based social media like Foursquare.
Social media is one of the most debatable topics when it comes to its
implications and outcomes. In the current time, a lot of researches argue that it has
substandard effects, and on the other hands, a lot of other researchers state the social media
has a numerous benign effects.
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According to (Chen, 2013) social media has a direct effect on the distress of its
users. This source claims that the frequent use of Facebook generates a distressful
psychological mental state. Moreover, this source states that continual use of social media,
Facebook specifically, can enhance the job performance.
According to the information stated in this source, organisations can enhance their
employees performance, hence, the overall organisational performance by allowing
employees to use social media more frequently. This concept implicates that, not only
organisations can increase its performance, but also can increase employees satisfaction
which will lead in the leverage of the over all organisational status.
According to (Robinson, Evan , & Winter , 2014) they used Linkedin, a
professional social net- working website used by over 200 million working professionals
(LinkedIn, 2013), to make a research on the application of turnover. The source suggests that
social media has the potential to be a source of research, specifically in the fields of
businesses.
Using the information from this source, it is clear that social media has evolved from
just a method of communication, into an open source of data for people and organisations to
use. The results of this research implicates that organisations can now use a much cheaper
and effective method of conducting research, to collect data about the employees, using social
media and networks.
According to (LAZAROIU, 2014) Social media generate a set of affordances. In
the source definition of affordances, it states that an affordance is what benefits or uses an
object can have for a person. The source argues that psychologists evaluate objects based on
its quality, texture, and color, but the source argues that people should think of the objects
affordance rather than anything else. The source points out that social media can generate the
following affordances:
Visibility
Persistence
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Editability
Association
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The source points that social media gives organisations the ability to see employees
behaviors, knowledge, preferences, and communication network connections, because of the
visibility affordance. The source also argues that those information were once invisible
before the social media made it clear and open to public usage. The second affordance the
source points out is persistence. As the source argues, communication is one of the most
treasured prices of information that organisations can use. Social media allows
communications to persist even after the presentation of it is done. The source claims that
having a persistent type of communication allows the users to contextualise the information
properly, and give them the time they need to properly understand it. The third affordance
that social media generates is editability. In the source definition of editability; it the ability of
users to revise or modify content that have been already communicated. The source argues
that if a person sent an email to another person with a mistake or an error, he/she cannot
revise or modify this mistake without the other person noticing. On the other hand, the source
claims that if using wiki, blog, or SNS social networking sites the users who made the
communication with a mistake, can easily modify the error without the following receivers
even noticing. The fourth affordance is association. In the source definition of association, it
claims that it is a communication that is established between individuals, between individuals
and content, or between an actor and a presentation. The source continues by stating that,
association can take two forms. The first form is between an individual and another person.
This form of association is referred as social tie. Social ties are like bonds that attach two
people together on social media friends. The other form of association is between an
individual and a piece of information. This form of association can take place in wikis and
blogs. According to the source, the details about the person who communicated this piece of
information can be viewed to users who interact and communicate other pieces of
information.
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Research significance:
This proposal aims to increase organisations performance by using its
human resources. By applying this proposal, organisations in Egypt will create a new portal
in their HRIS systems devoted for social media. After applying this proposal, organisations
will have the benefit of studying their employees social media data, and feeding it into the
HRIS system to receive valid information on how to deal with them. By doing so,
organisations will have the ability to maximise the performance of every employee inside the
organisation who uses the different platforms of social media. Thus, increasing the whole
organisational performance.
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Research hypothesis:
H 1:
There is a significant impact of the company infrastructure hardware on the level of
organisational performance
H 2:
There is a significant impact of the companys software on the level of organisational
performance
H 3:
There is a significant impact of data collection process on the level of organisational
performance
H 4:
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Research limitations:
This report has a set of limitations. The first limitation is time; since that this is a
university report, time is a limitation when it comes to the deadline of submitting of the
report. The second limitation is functional limitation; this report tends to be continued by
implementing it on the British university in Egypt and specifically the business department.
Unfortunately, it could not be conducted on the whole university departments. The third
limitation is place; this report is limited to the British University in Egypt.
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Chapter outline:
Introduction Chapter:
This paper sole purpose is to raise awareness to the enormous amount of benefits
social media has on the organisations. Social media takes a huge place in everyones life, and
that is why information has never been easier to found. Information resembles the key to
users minds. Using this information is like having an open access to the, in our case,
employees state of mind. This gives the employer more accurate information about the
employees, which is requested to be used in tailoring the best packages, offers, settlements,
work environment, and getting back in return higher satisfaction and performance.
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one is to assess the HRIS system inside the BUE, and the second is to assess the orgaisations
performance.
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The findings and conclusions are not ready yet, and they will be ready in the future
research.
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Methodology:
Population:
The population that this research is going to hit on is the private universities. Since
that the public universities in Egypt, are not capable of developing and deploying an HRIS
system that would comprehensively cover all the HR practices and policies, and that relies on
the low funding they receive from the government. Therefore, the population that will be
used is the private university.
Case study:
The case study that this proposal will focus on is the British University in Egypt. The
reason behind this chosen case study relies on that; this proposal is done in the limitation of
the course this proposal is submitted to.
Data collection:
This research will use two data collection methods; questionnaires, and interviews.
The first questionnaire is to assess the HRIS inside the British University in Egypt. The
second questionnaire is to assess the overall organisational performance. Both questionnaires
are found in the appendix section. The questionnaires are going to be distributed to IT
professionals, HR specialists, Head of departments, Presidents, and vice presidents. The
interview method is gong to be done with head of departments for further and deep
understanding of the relation and linkage.
Data analysis:
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The data extracted from the questionnaires and the interviews that will be conducted
in the British University in Egypt will be analyzed using the SPSS. The social media will be
measured using the HRIS assessment questionnaire found in the appendix section. Also, the
organisation performance will be measured using the organisation performance questionnaire
also found in the appendix, and created first by SHRM.
References:
LAZAROIU, G. (2014). THE SOCIAL CONSTRUCTION OF PARTICIPATORY
MEDIA TECHNOLOGIES . Contemporary Readings in Law and Social Justice , 6.
VERHEYDEN, M., & GOEMAN , K. (2014). DOES (COMPANY) SIZE MATTER?
DIFFERENCES IN SOCIAL MEDIA USAGE FOR BUSINESS PURPOSES . Journal of
applied quantitative methods , 8 (4), 16.
current world population. (2014, 11 29). Retrieved 11 29, 2014, from
worldometers.info: http://www.worldometers.info/world-population/
Chen, W. (2013). Sharing, Liking, Commenting, and Distressed? The Pathway
Between Facebook Interaction and Psychological Distress . CYBERPSYCHOLOGY,
BEHAVIOR, AND SOCIAL NETWORKING , 16 (10), 8.
CROMITY, J. (2012). The Impact of Social Media in Review. Taylor & Francis Group.
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Kemp, S. (2014, 8 8). Global Social Media Users Pass 2 Billion. Retrieved 11 28,
2014, from http://wearesocial.net/blog/2014/08/global-social-media-users-pass-2-billion/
NAVARRO-MAILLO, F. (2013). The informative purposes of social media updates
shared by cybermedia with diferent media matrix .
Simon, T., Goldberg , A., Limor Aharonson, D., Leykin , D., & Adini , B. (2014, 8
25). Twitter in the Cross FireThe Use of Social Media in the Westgate Mall Terror Attack
in Kenya .
Robinson, S. D., Evan , S., & Winter , J. (2014). Social Media as a Tool for Research:
A Turnover Application Using LinkedIn.
Appendix:
HRIS:
Section1: Organization Information
Make a separate copy of the questionnaire for each type of HRIS or organization that
is being assessed.
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Organization:
Department
Name:
Mailing
Address:
Your Name
(Assessment Lead):
Assessment
Team Members:
Date(s) of
Assessment:
Type of
Organization or HRIS:
(select only
Scholarship
and/or Training
Qualification
HR
Management
(Licensing,
one)
Registration,
Workforce
Planning
Certification)
Other (specify):
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Job Title
or Role
Telephon
e
E-mail
Address
(include
country code)
Sections
Completed
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Section 2: Infrastructure
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U
Yes
No
to a telephone?
Do you have a mobile phone?
2.2
If yes, does your mobile phone have internet
2.3
access or SMS?
If you have a mobile phone, is it provided by
2.4
2.5
work area?
How many computers are there in your
2.6
2.7
nsure
shared computer?
Do you have network access via this computer?
2.8
Number:
2.11
If no, how often are they available?
2.1
2
On call
Daily
Weekly
Monthly
Other (specify):
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Comments:
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Section 3: Human Resources Information System Software
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3.2
your HRIS:
What type(s) of data does your HRIS collect? Check all options that apply.
Disease
Facility
HMIS
Human Pre-
service
training
Pharmacy
service
Unknown
Other (explain):
Patient
records
Payroll
In-
Y
es
Is this HRIS application paper-based? (If
N
o
U
nsure
3.3
yes, skipDo
to you
Section
5.) and enter HRIS
receive
3.4
Do you
and enter
HRISelectronic
information
via receive
spreadsheets
or other
3.5
If so,via
what
is the type
of database?
information
a database
program?
3.6
Other database
(specify):
Microsoft
Filemaker
Pro Oracle
My
SQL
Unknown
Y
es
Does this system meet your current needs?
N
o
U
nsure
3.7
3.8
Is there
system
orapplication?
process for sending
person/team
forathis
HRIS
3.9
Arefor
updates
or changes
madeapplication?
regularly to
comments
improving
this HRIS
3.1
Who
maintainsbased
this HRIS
this HRIS
application
on theapplication?
feedback Check one option.
3.11
Personnel
Planning
Accounting
Districts
Other (explain):
RelatedHow do you
Outside
access the system? Check all options that apply.
NGO
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3.1
2
Any
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Computer
Printed
Unable to
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What features are available for data security? Check all options that apply.
3.1
3
Secure
user
Comments:
Frequent data
Unknown
Other (explain):
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Y
es
N
o
U
nsure
4.1
4.2
each type of data collected. Make additional copies of this section and attach.
InDisease
Facility
statistics
4.3
Human
service training
resources
Pre-service training
Hourly
4.4
HMIS
Daily
Weekly
Monthly
Annually
Only when requested
On which sectors of the health workforce do you collect this dataset? Check all
that apply.
Public
Private, for
Private, FBO
Private, NGO
profit
Private,
association
Other (specify):
Private,
individual
List all departments, organizations and/or people that supply this data:
4.5
How is this dataset collected? Check all that apply.
4.6
Paper
4.7
Other (specify):
activity take?
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An
hour
A
day
A
week
A
month
year
Varies:
How accurate are the data you receive?
Very accurate
Somewhat
4.8
Inaccurate and
verified
verified
Y
es
U
nsure
4.9
If routine data-quality audits are performed, how often?
4.1
0
Daily
Weekly
Monthly
Annually
Only
when requested
systems.
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Y
es
N
o
U
nsure
5.1
are provide
the principal
users of the data and/or reports? Check all options that
reports Who
that you
regularly?
5.2
apply.
Senior
Personnel
Planning
All
Accounting
Districts
staff
General public
Unknown
Other (specify):
Hourly
Daily
Weekly
Other (specify):
Monthly
Annually
Only asFrom the time the request for a report is received, how long does it take to
5.5
generate a report?
An
hour
day
Varies (explain)
A
week
A
month
year
Y
es
Are these data used for practical decision5.6
5.7
N
o
U
nsure
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Section 6: Sustainability
Y
es
Did you receive training on your HRIS
N
o
U
nsure
6.
and/or policies?
Is there a manual or handbook on your
6.
HRIS and/or
policies?
Is there
a routine review of the HRIS and/or
6.
policiesCan
for all
in your and
department?
youemployees
submit feedback
suggested
6.
improvements
to theroutinely
HRIS? made to the HRIS
Are updates
6.
andComments:
policies based on user feedback?
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N
o
U
nsure
7.
7.
this questionnaire.
7.
7.
organizations
all options thatapply.
DataHRIS? Check
Ease
Ease
accuracy
of access to
Other (explain):
of updating
Data
security
Speed of report
What are the primary limitations of your organizations HRIS? Check all
7.
options
thatData
apply.
Ease
accuracy
of access to
Other (explain):
Ease
of updating
Data
security
Speed of report
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Organisational performance:
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SHRM/PDI
PerformanceManagement Survey
Summer 2000
Thank you for participating in the SHRM/PDI Performance Management Survey 2000.
The objective of this survey is to understand current practices in the entire area of
performance management, including performance planning and evaluation; development
and career planning; feedback, coaching, training and development, and rewards. All
responses are confidential.
Please complete the survey by July 28, 2000 and fax back to SHRM at (703) 836-0367 or mail to
SHRM, Survey Research, 1800 Duke Street, Alexandria, VA 22314. Or you may complete this
survey online at http://www.surveyhost.com/perform/. Your password is "survey".
If you have any questions about the survey, call Tom Eckstein or Sarah Kiecker, representatives for
PDI, at 800-750-4077.
1. Overall Characteristics of your PerformanceManagement System
1a. Using the following scale, please rate your
satisfaction with the following parts of your
current performance management system.
(Check one box per row.)
Performance planning/goal setting
...
Performance evaluation . . . . . . . . . . . . . . .
Development planning . . . . . . . . . . . . . . .
360-degree feedback . . . . . . . . . . . . . . . .
Informal feedback . . . . . . . . . . . . . . . . . . .
Coaching and/or Mentoring . . . . . . . . . . .
Training . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leadership development . . . . . . . . . . . . . .
Rewards . . . . . . . . . . . . . . . . . . . . . . . . . . .
Discipline . . . . . . . . . . . . . . . . . . . . . . . . .
Overall performance management system
1b. How frequently is the effectiveness of your
Performance Management System reviewed
by
Senior Company Executives?
...
Human Resources? . . . . . . . . . . . . . . .
Very
Unsatisfied
.
.
.
.
.
.
.
.
.
.
.
.Neither
SemiAnnually
Annually
Very
Satisfied
NA
.
.
.
.
.
.
.
.
.
.
.
Quarterly
Every 2
Years
Not
Reviewed
Average
Well
Integrated
1d. In your opinion, how well integrated with each other are the
components of your performance management system
(performance planning and evaluation; development and career
planning; feedback, coaching, training and development, and
rewards)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Not
Integrated
1
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NA
Direct
Other
Super- Managevisor
ment
Self
Peers
Direct
Reports
Customers
Others
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10% 24%
25% 49%
50% 74%
75% 99%
All
Every 2
Years
Not
Reviewed
Every 2
Years
Not
Reviewed
<
10%
<
10%
None
10% 24%
25% 49%
50% 74%
75% 99%
All
Sr.
Execs.
No
Exempt
Nonexempt
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
Somewhat
Effective .
Very
Effective NA
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None
None
None
<
10%
10% 24%
25% 49%
50% 74%
75% 99%
All
<
10%
10% 24%
25% 49%
50% 74%
75% 99%
All
None
< 10
hrs.
11 20 hrs.
21 40 hrs.
41 60 hrs.
> 60
hrs.
75% 99%
All
<
10%
10% 24%
25% 49%
50% 74%
Determine
Evaluate development Determine Determine
performance
needs
pay changes career plan
Do not use
. Characteristics of Rewards
5a. What basis does your organization use for performance bonus pay for the following employee
groups? (Check all that apply per row.)
Team
Competency
Individual Performance or Skill
Profit
Senior Execs. . . . . .
Exempt . . . . . . . . . .
Non-Exempt . . . . . .
5b. Describe other performance bonus pay methods used.
Stock
None
Other
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6. Future Activities
6a. Using the following scale, please rate how much emphasis your
organization will place on the following parts of its performance
management system in the next year.
Performance planning/goal setting
.........................
Performance evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Development planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About
the same
Less
More
1
1
1
2
2
2
3
3
3
4
4
4
5
5
5
360-degree feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Informal feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Coaching and/or Mentoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1
1
1
2
2
2
3
3
3
4
4
4
5
5
5
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leadership development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rewards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1
1
1
2
2
2
3
3
3
4
4
4
5
5
5
Discipline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overall performance management system . . . . . . . . . . . . . . . . . . . . . .
1
1
2
2
3
3
4
4
5
5
6b. What do you believe is the greatest challenge to improving your organization's current performance
management system?
7. Organization Characteristics
7a. Number of Employees
in This Location
Less than 100
100 - 499
500 - 999
1,000 - 2,499
2,500 - 4,999
5,000 - 9,999
10,000 and over
Transportation
Utilities
Wholesale/Retail
Finance
Insurance
Health
Services -- profit
Services -- non-profit
Education
Government
8. Optional
Name:
Phone:
Company:
May we contact you if we need to
clarify any of your answers? . . . . . . . .
Yes
Please fax your responses to 703-836-0367 or mail it to SHRM, Survey Research, 1800 Duke Street,
Alexandria, VA 22314 before July 28, 2000.
Results will be available in October, 2000. SHRM members may obtain the report summarizing survey
results at no cost at www.shrm.org or may purchase a copy from the SHRM Store.
Thank you for your timeand experience.
No