Questionnaire

SECTION A: DEMOGRAPHIC AND FIRST TRUST IMPRESSION

Please answer all the questions in this section. Tick () in the boxes given
1. Gender
Male

Female

2. Age group (years old)

18-24

25-34

35-44

45-54

55-64

65 & above

3. Years of Internet experience

Up to 1

year 2-3

years 4-5

years 6-7

years 8-9

years 10 or more

4. Years of buying/purchasing online

Up to 1

year 2-3

years 4-5

years 6-7

years 8-9

years 10 or more

Once in a
month

Once in a
week

Never

5. Frequency of buying/purchasing online.

Once a year

Once in 6
month

Once in 3
month

Section B:

Here are some statements regarding consumer perception regarding the E-commerce .
Please tick the appropriate column .the number 1 to 5 represent the following.

1 =strongly disagree,2 = disagree,3=not sure,4=agree,5=strongly agree.

1. Do you purchase things online if yes then from how long?
Recently

1-2+years

3-5+years

6+years

2. Do you purchase goods very often or sometimes?

Sometimes
1

very often
3

3. What is your opinion about security of payment method like debit or credit card?
low security
1

High security
3

4. Which kind of things normally you prefer to buy online websites?

Electronics goods

books

others

5. What is the conditions and terms of things you buy online?

New

Old

Both

6. Are you satisfied with this kind of online shopping?if yes then how much
Low
1

highly satisfied
2

6. Do you like to be faithfull to online shopping. if yes then how much?

Low
1

very high
2

7. Do you think that information provided by the seller about the products is enough ?
Not enouh
1

highly satisfied
2

8.While purchasing goods and products .How much do you prefer foreign sites?
Low
1

highly satisfied
2

Section C:
The following set of statements related to the awareness of respondents regarding the regulatory
framework of E-commerce .
Please tick the appropriate column .the number 1 to 5 represent the following.
1 =strongly disagree,2 = disagree,3=not sure,4=agree,5=strongly agree.

Questions

Scale
S.Disagree
1

1.Functions of online websites are Easy to use

website navigation functionalities.
2.The use of font, text and its size is
suitable with the overall design and layout.
3. Products are easily searched and find on
websites.
4. Are all information Clear and understandable
information presented in the website.
5. It is important to have a well-constructed
and professional web design to enhance
consumer trust.

S.Agree
3

Don
t
kno
w

SETION D :
Here are some statements related to various barriers for E-commerce .
Please tick the appropriate column .the number 1 to 5 represent the following.
1 =strongly disagree,2 = disagree,3=not sure,4=agree,5=strongly agree.

Questions

Scale
S.Disagree
1

S.Agree
3

Dontknow

1. Delivery of product are barriers of ecommerce in villagesand localty

2. Internet facility and services is good in
villages and localty
3. Transportation facility of online product
is not good in small cities
4. Security and privacy concern are
barriers for e-commerce
5. I always read all the content in the
privacy notice and terms & conditions first
before proceed to other section.
6.Credit card and withdrew cash from
ATMs are fraud
7. Bill payment of products and goods are
Fraud
8. Make purchase of products and goods
online are Fraud

Section E:
The following set of statements are related to customer benefits regarding E-commerce.
Please tick () the appropriate column
1. Is E-commerce or online websites is beneficial to the customers ?
Yes
No
2. Is E-commerce save the time and money ?
Yes
No
3. Did you satisfied with the schemes and benefits of E-commerce ?
Yes
No
4. Are you satisfied with the variety of products and goods available on the websites?
Yes
No
5. Are you satisfied with off season discounts on apparels and electronic products ?
Yes
No

SectionF :
Any valuable suggestion(s) if any
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