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What governance measures have protected MCI if they had been in place and enforced?
First, setting the tone at the top management is very important. This reflects top
managements leadership in terms of integrity, honesty, and ethical behavior. Upper management
needs to lead by examples. If the management are making ethical decisions that are in the
publics best interest, employees are most likely to follow what their manager do. They also need
to convey clear policies to employees in terms of organizations value and behavior expectation.
Code of ethics and business conduct should be regularly emphasized and enforced by top
management. The company should have a reward program for those who behave with integrity
and punish unethical behavior.
Second, an enhanced internal control system in the company could have prevented this
wrongdoing. A good internal control system includes control environment, risk assessment,
monitoring and reviewing, information and communication, and control activities. Segregation
of duties among employees is critical in the internal control. The activities of internal control
should be both preventive and detective. As group 3 presented, MCI initiated a review of internal
controls to strengthen their internal systems and procedures for capturing and reporting financial
data, and developed a widespread program to correct deficiencies. They also had the Corporate
Monitor program to have independent oversight of management.
Third, mandating fraud and ethics training is essential. It is a good corporate environment
to offer ethics classes so that everyone including top management is reminded about the
importance of ethics to the public. Establishing an Ethics Office, a Confidential Ethics Hotline,
encouraging an Open Door Policy between management and employees, implementing Zero
Tolerance Policy and so on are effective programs that MCI came up with for strong ethics
enforcement. Last, establishing whistleblower programs could help MCI caught this fraud earlier.
Encouraging and rewarding employees to step up for any wrongdoing they discover in the
company. Overall, these governance measures could essentially have protected MCI.