Date:

To
Name & Address of Distributors,

Kind attention:
Sub: SIM Replacement Process- Distributors obligations

Dear Sir,
Apropos to subject reference, we write to inform you that, in addition to the
covenants mentioned in the prepaid distributor agreement, you are hereby
authorized to perform SIM replacement services to the Subscribers of IDEA Cellular
based on written request from the Subscribers as per the conditions and policies
notified by IDEA from time to time. The indicative (not exhaustive) terms are
mentioned below;
i.
ii.

iii.

iv.
v.

vi.

vii.

You shall procure a written request for SIM replacement from the
subscribers approaching for such service in the prescribed format
circulated by Idea.
You shall personally verify the customer requesting for the SIM
replacement against his original photo ID (as per the approved list of
POI circulated by DoT) and his other antecedents as per the process
prescribed by Idea on a time to time basis.
You shall mandatorily verify the name and address of the subscriber
along with any one of the other mandatory fields (as specified in the
SIM exchange request form prescribed by Idea) with the subscriber
requesting for SIM replacement vis--vis information provided by IDEA.
You shall mandatorily collect a copy of identity proof, produced by the
subscriber and duly verified by you with the original.
You shall also ensure that the address on the proof of identity (POI) and
proof of address (POA) of the requesting subscriber matches with the
existing information and make note of the same on the SIM
replacement form.
In the event the details of the requesting subscriber are the same vis-vis
the existing information, then you shall provide the SIM
replacement to the requesting subscriber and note the same on the
SIM exchange form for the record purpose and future reference.
In the event, the details of the requesting subscriber does not match
with the details of the subscriber of the existing information, then you
shall not process the SIM replacement request. You shall also notify
that to the requesting subscriber that the SIM replacement request
cannot be processed due to the mis match and store the SIM exchange
form for record and future reference.
Internal

viii.
ix.

The terms and conditions mentioned above shall be read along with
the covenants mentioned in the prepaid distributor agreement.
The clauses of the prepaid agreement namely i) termination clause, ii)
confidentiality clause, iii) indemnity clause iv) claw back and claiming
back shall be equally applicable to the above said services.

Please sign a duplicate copy of this letter containing the terms and conditions for
SIM replacement services and delivery the same back to us for our records.
Thanking you,
Sincerely,
For IDEA Cellular Limited

Authorized Signatory

Internal