SCOPE OF

ENTREPRENEURSHIP
DEVELOPMENT IN INDIA
and

MSME (Micro small

and medium
entrepreneurship)

INTRODUCTION
India is a very young nation just over 61 years since independence setting
out on a path of sustained economic growth, for decades to come. We already have over a
billion fellow Indians. Within the next 20 years, we will have 400 million people below
the age of 35 years more than the entire population of the United States! Each person,
in this bold new generation, will be in the prime of his or her life, striving for a better
tomorrow creating, in the process, new growth opportunities, for budding
entrepreneurs!
On the most conservative basis, our domestic consumption, in virtually any
sector, has the potential to at least double, or treble, from current levels perhaps, just to
catch up with a country like China. Then, there is the entire global opportunity, across
diverse sectors internationally; the "Made in India" tag is now an increasingly respected
brand, valued for quality, reliability, and competitiveness. Truly, with economic reforms
in the country, and with the virtual removal of all trade barriers, the world is now our
market and our opportunity.
The pursuit of these opportunities requires an indomitable spirit of
entrepreneurship. Entrepreneurship is often a difficult undertaking, as a vast majority of
new businesses fail. Entrepreneurial activities are substantially different depending on the
type of organization that is being started. Entrepreneurship ranges in scale from solo
projects (even involving the entrepreneur only part-time) to major undertakings creating
many job opportunities. Many "high-profile" entrepreneurial ventures seek venture
capital or angel funding in order to raise capital to build the business. Angel investors
generally seek returns of 20-30% and more extensive involvement in the business.

ENTREPRENEURSHIP
Definition
Entrepreneurship is niegther science nor an art . It is the practice. It
has a

knowledge base .

-- Peter Drucker

Entrepreneurship is the practice of starting new organizations or

revitalizing mature organizations, particularly new businesses generally in
response to identified opportunities.

Entrepreneurship is a creative human act

involving the mobilization of resources from one level of productive use to a

higher level of use. "It is the process by which the individual pursue opportunities
without regard to resources currently controlled."

Entrepreneurship involves a willingness to take responsibility and ability

to put mind to a task and see it through from inception to completion. Another
ingredient of entrepreneurship is sensing opportunities, while others see chaos,
contradiction, and confusion. Essence of Entrepreneurship is going against time
with maturity and serving as a change agent.

SCOPE OF ENTREPRENEURSHIP
DEVELOPMENT IN INDIA

In India there is a dearth of quality people in industry, which demands

high level of entrepreneurship development programme through out the country
for the growth of Indian economy.
The scope of entrepreneurship development in country like India is
tremendous. Especially since there is widespread concern that the acceleration in
GDP growth in the post reforms period has not been accompanied by a
commensurate expansion in employment. Results of the 57th round of the National
Sample Survey Organization (NSSO) show that unemployment figures in 2003-04
were as high as 8.9 million. Incidentally, one million more Indian joined the rank
of the unemployed between 2005-06 & 2007-08. The rising unemployment rate
(9.2% 2008 est.) in India has resulted in growing frustration among the youth. In
addition there is always problem of underemployment. As a result, increasing the
entrepreneurial activities in the country is the only solace. Incidentally, both the
reports prepared by Planning Commission to generate employment opportunities
for 10 crore people over the next ten years have strongly recommended selfemployment as a way-out for teaming unemployed youth.
We have all the requisite technical and knowledge base to take up the
entrepreneurial challenge. The success of Indian entrepreneurs in Silicon Valley is
evident as proof. The only thing that is lacking is confidence and mental
preparation. We are more of a reactive kind of a people. We need to get out of this
and become more proactive. What is more important than the skill and knowledge
base is the courage to take the plunge. Our problem is we do not stretch ourselves.
However, it is appreciative that the current generations of youth do not have hangups about the previous legacy and are willing to experiment. Theses are the people
who will bring about entrepreneurship in India.
At present, there are various organizations at the country level & state
level offering support to entrepreneurs in various ways. The Govt. of India &
various State Govts. have been implementing various schemes & programmes

aimed at nurturing entrepreneurship over last four decades. For example, MCED in
Maharashtra provides systematic training, dissemination of the information & data
regarding all aspects of entrepreneurship & conducting research in
entrepreneurship. Then there are various Govt. sponsored scheme for the budding
entrepreneurs.
Recognizing the importance of the entrepreneur development in
economic growth & employment generation, Maharashtra Economic Development
Council (MEDC) has identified entrepreneurial development as the one of the
focus area for Council activities two years ago.
Various Chambers of Commerce & apex institutions have started
organizing seminars & workshops to promote entrepreneurship. Incidentally,
various management colleges have incorporated entrepreneurship as part of their
curriculum. This is indeed a good development. This shows the commitment of the
Govt. & the various organizations towards developing entrepreneurial qualities in
the individuals.

CHARACTERISTICS OF AN ENTREPRENEURSHIP

Future Perspective
Entrepreneurship as in the past will determine technical innovations,
status of social institutions and political management systems. On the basis of
these factors, we can expect the future to be a place where basic needs will remain
and only the wants will change. India will overcome the barriers of infrastructure;
we will also visualize a strong manufacturing and agricultural sector.
Entrepreneurs and not managers will be in demand, as only they will
be equipped to find order in chaos. The focus of entrepreneurial energy will shift
from achieving volume sales to fulfil a specific requirement. Governance will
become more transparent and will be willing to accept changes necessary for
growth and development. More autonomy will become the basis of all issues.
The future will see Entrepreneurship as the key driver of economic
development Technological obsolescence will become order of the day and there
will be more space for leisure. New businesses will be credited with providing
variety of new jobs in the economy. New and small business will also develop
more than their share of product and service innovation. At one end we will see the
technological upheavals in quick succession and on the other end there will be
social value systems and cultural issues undergoing slow but dynamic
transformations.

TOP COMPANIES IN INDIA

Reliance Industries Limited

This is the largest private sector conglomerate in India founded by
Dhirubhai Amabani with an annual turnover of about US$ 35.9.This Fortune
Global 500 company have its businesses in materials and energy value chain. It
enjoys the position of the global leadership and is also the largest producer of yarn
and fibre in the world. It ranks among the top ten producers across the globe in
major petrochemical products. The primary subsidiaries of the company are
Reliance Retail Limited and Reliance Petroleum Limited along with Reliance
Industrial Infrastructure Limited.

Dhirubhai Ambani
A proud son of this glorious state of Gujarat, and a man with long ties
with this wonderful city of Ahmedabad, was the greatest example of this spirit of
entrepreneurship!

In a short span of less than 25 years, and without even the benefit of a formal
education, Dhirubhai Ambani built Reliance, a first generation enterprise, into one
of the worlds 200 most profitable companies!

He started out in life, working as a mere petrol pump attendant in Aden,

Yemen. He had no technical knowledge, of any of the businesses he wished to
create in India.
Products & Brands
The Company expanded into textiles in 1975. Since its initial public
offering in 1977, the Company has expanded rapidly and integrated backwards
into other industry sectors, most notably the production of petrochemicals and the
refining of crude oil.
The Company now has operations that span from the exploration and
production of oil and gas to the manufacture of petroleum products, polyester
products, polyester intermediates, plastics, polymer intermediates, chemicals and
synthetic textiles and fabrics.
The Company from time to time seeks to further diversify into other
industries. In January 2006, the Company approved a plan to establish a retail
business through a subsidiary Reliance Retail Limited that will operate, among
other things, supermarkets, convenience stores and specialty stores across India.
The Company approved initial expenditure of US$ 750 million to fund the initial
stages of this plan.
The Company's subsidiary Reliance Jamnagar Infrastructure Limited is
currently establishing infrastructure facilities such as roads and buildings for the
proposed Special Economic Zone (SEZ) at Jamnagar, Gujarat.
The Company's major products and brands, from oil and gas to textiles are tightly
integrated and benefit from synergies across the Company. Central to the
Company's operations is its vertical backward integration strategy; raw materials
such as PTA, MEG, ethylene, propylene and normal paraffin that were previously
imported at a higher cost and subject to import duties are now sourced from within
the Company. This has had a positive effect on the Company's operating margins
and interest costs and decreased the Company's exposure to the cyclicality of

markets and raw material prices. The Company believes that this strategy is also
important in maintaining a domestic market leadership position in its major
product lines and in providing a competitive advantage.
The Company's operations can be classified into four segments namely:

Petroleum Refining and Marketing business

Petrochemicals business

Oil and Gas Exploration & Production business

The Company's refinery at Jamnagar is the third largest refinery at a single

location in the world.
The Company is:
The world's largest producer of Polyester Fibre and Yarn

4th largest producer of Paraxylene (PX) and Purified Terepthalic Acid

(PTA)

6th largest producer of Mono Ethylene Glycol (MEG)

7th largest producer of Polypropylene (PP)

Milestones

Starting as a small textile company, Reliance has in its journney

crossed several milestones to become a Fortune 500 company in less than 3

decades.

Reliance continues to cross newer &

bigger milestones in its quest for what is

known as "Growth is Life".
Growth through Recognition
Reliance has merited a series of awards and
recognitions for excellence for businesses and operations.

2007-2008

Shri Mukesh Ambani was awarded the Defence India Excellence

Award 2007. The Award is a salute to those who have made the country
proud.

Shri Mukesh Ambani was conferred the Indian of the Year Award by

NDTV. This is Indias most prestigious award for outstanding contribution

towards the betterment of the nation. Shri Mukesh Ambani received the
coveted award in the Business Category.

Shri Mukesh Ambani was conferred the Outstanding Business Leader

of the Year Award by CNBC TV18.

Shri Mukesh Ambani was awarded the Business Leadership Award

2007 by NDTV Profit.

Shri Mukesh Ambani was conferred the Leadership Award for Global

Vision by the United States India Business Council.

Shri Mukesh Ambani was elected to be a member of the Honorary

Fellows of The Institution of Chemical Engineers, UK.

On invitation to Shri Mukesh Ambani, Reliance Industries Limited

became a Council Member of World Business Council for Sustainable

Development (WBCSD) in July 2007. Presently, Shri Mukesh Ambani is the

only Indian CEO who is Council Member of WBCSD.

Corporate Ranking and Ratings:

Reliance featured in the Fortune Global 500 list of Worlds Largest Corporations
for the fourth consecutive year.
Ranked 269th in 2007 having moved up 73 places from the previous

year.

Featured as one of the worlds Top 200 companies in terms of Profits.

Among the top 25 climbers for two years in a row.

Featured among top 50 companies with the biggest increase in

Revenues. Ranked 26th within the refining industry. Reliance is ranked
182nd in the FT Global 500 (up from previous years 284th rank).
Petroleum Federation of India conferred the Refinery of the Year
Award - 2007 to Jamnagar Manufacturing Division

Exports

The Plastics Export Promotion Council - PLEXCOUNCIL Export Award

in the category of Plastic Polymers for the year 2006-2007 was awarded to
Reliance being the largest exporter in this category.

Health, Safety and Environment

Jamnagar Manufacturing Division was conferred the Golden Peacock

Award for Occupational Health & Safety - 2007 by Institute of Directors.
Jamnagar Manufacturing Division was conferred the ICC Award for Water
Resource Management in Chemical Industry.
Hoshiarpur Manufacturing Division bagged the First Prize in Safety in Punjab,
organized by Punjab Safety Council.
Nagothane Manufacturing Division received the Shrishti G-Cube Award for Good
Green Governance from Minister for Commerce and Industry, on World Earth
Day.

Training and Development

Jamnagar Refinery was adjudged the winner of the Golden Peacock National
Training Award -2007.
Patalganga Manufacturing Division won the ASTD (American Society for
Training & Development) Excellence in Practice Award for innovative practice
titled Learning Functions role as Business partner: Empowering people with
Knowledge to achieve Business Goals.
Reliance won the CNBC TV-18 instituted Jobstreet.com Jobseekers Employer of
Choice Award.

Energy Excellence

Exploration & Production (E&P) Division won The Infraline Energy

Excellence Awards 2007: Hydrocarbon Columbus Award for Excellence in
Petroleum Exploration.
Patalganga Manufacturing Division won the First Prize in Energy Conservation in
State of Maharashtra organized by Maharashtra Energy Development Agency
(MEDA).
Jamnagar Manufacturing Division won the Oil & Gas Conservation Award
-2007 from the Centre for High Technology, Ministry of Power & Natural Gas for
the excellent performance in reduction/elimination of steam leaks in the plant.
Jamnagar Manufacturing Division was the recipient of the Infraline Energy
Award-2007 by Ministry of Power.
Hazira Manufacturing Division won the Government of India Energy
Conservation Award (2007) conferred by the Bureau of energy efficiency and
Ministry of Power.
Hazira Manufacturing Division was adjudged Excellent Energy Efficient Unit at
Energy Summit - 2007 by CII.
Vadodara Manufacturing Division received the CII award for Excellence in
Energy Management - 2007 as energy efficient unit. This division also received
the 2nd prize in National Energy Conservation Award - 2007 from Bureau of
Energy efficiency, Ministry of Power, Government of India.
The Companys manufacturing divisions at Vadodara and Hazira were honoured
with CII-National award for excellence in water management - 2007 as water
efficient unit in Within the fence category. Additionally, Hazira Manufacturing
Division was honoured as water efficient unit Beyond the Fence category.

Quality

For the first time ever, globally, a petrochemical company bagged the
Deming Prize for Management Quality. The Quality Control Award for
Operations Business Unit 2007 was awarded to the Hazira Manufacturing
Division for Outstanding Performance by Practicing Total Quality Management.
QUALTECH PRIZE 2007, which recognizes extraordinary results in
improvement and innovation, was won by Hazira Manufacturing Division for its
Small Group Activity Project.
Vadodara Manufacturing Divisions Polypropylene-IV (PP-IV) plant was
conferred the Spheripol Process Operability Award-2006 for the highest
operability rate with an on stream factor 98.97% by M/s. BASELL, Italy.
Allahabad Manufacturing Division won the Excellent Category Award at
National Convention of Quality Circle (NCQC) - 07.

Six-Sigma

Lean Six sigma project on Reducing retention time of caustic soda lye
tankers at Jamnagar won the 1st prize in the national level competition held by
Indian Statistical Institute (ISI).
Patalganga Manufacturing Divisions Six Sigma Project on Improve Transfer
Efficiency for Automatic winders in PFY won the 2nd Prize for Best design for
Six Sigma Project in International Six Sigma Competition organized by IQPC

(International Quality and Productivity center).

Barabanki Manufacturing Division won the 3rd prize in All India Six Sigma case
study contest 2008 for the Case study on Reduction of waste of Plant 2 from
16% to 8%.
Hoshiarpur Manufacturing Division won the 2nd prize in Six Sigma competition
at National Level organized by ISI and Quality Council of India (in
manufacturing category), while Dhenkanal and Barabanki Manufacturing
Divisions won the 3rd prize.
Vadodara Manufacturing Divisions Six Sigma project won the 1st prize as the
Best Six Sigma project at National level by CII.
Technology, R&D and Innovation

Vadodra Manufacturing Divisions R&D bagged an award from Indian

Institute of Chemical Engineers for Excellence in Process / Product Development
for the work on Eco friendly Process for Acetonitrile Recovery.
DSIR National Award for R&D Efforts in Industry (2007) was conferred on
Hazira Manufacturing Division for the Cyclehexane Recovery Project.
Patalganga Manufacturing Divisions Project titled Augmentation of ETP and use
of biogas in Fired heaters won the Best Innovative Project from CII.
Reliance bagged the Innovation Award at Tech Converge 2007 for innovative
developments in short-cut fibres.
Hazira Manufacturing Division won the Golden Peacock Innovation Award 2007 for its Cyclohexane Recovery Process.

Information Technology

CIO of the Year Award for the best IT-enabled organization in India for
the Year 2007.
Ones to Watch - CIO - USA Award, for figuring among the top 20 organizations
fostering excellence in IT team.
The Skoch Challenger Award conferred for the best IT Head (managing the most
IT enabled organization) of the Year 2007.
Best IT Implementation Award, by PC Quest for Knowledge Management
Systems portal (KMS).
CIO Excellence Award for Chemical Industry Information Technology Forum for
exemplary Information

Social Initiatives

Hazira Manufacturing Division won the Golden Peacock Global Award

for Corporate Social Responsibility - 2008.

OIL & NATURAL GAS CORPORATION

Oil and Natural Gas Corporation Limited (ONGC) (incorporated on

June 23, 1993) is an Indian public sector petroleum company. It is a Fortune
Global 500 company ranked 335th, and contributes 77% of India's crude oil
production and 81% of India's natural gas production. It is the highest profit
making corporation in India. It was set up as a commission on August 14, 1956.
Indian government holds 74.14% equity stake in this company.
ONGC is one of Asia's largest and most active companies involved in
exploration and production of oil. It is involved in exploring for and exploiting
hydrocarbons in 26 sedimentary basins of India. It produces about 30% of India's
crude oil requirement. It owns and operates more than 11,000 kilometers of
pipelines in India. Until recently (March 2007) it was the largest company in terms
of market cap in India.

This company is awarded as the Best Oil and Gas company in

Asia. It is the lone contributor of about 84% India's oil and gas. This company is
not only among the leading Indian companies but also a leading company of oil
and gas. The highest profit making corporate of India is ONGC. It has 77% share
in the crude oil production of India. The company's main activity is to explore,
refine, produce, market and transport crude oil, natural gas etc.
FOUNDATION

In August 1956, the Oil and Natural Gas Commission was formed. Raised
from mere Directorate status to Commission, it had enhanced powers. In 1959,
these powers were further enhanced by converting the commission into a statutory
body by an act of Indian Parliament.

MILE STONE

Columbia University-ISB joint survey finds ONGC top Indian multinational by

foreign

assets

April 20, 2009

ONGC

advances

to

152nd

in

Forbes

Global

2000

metrics

April 19, 2009

ONGC receives Leading Oil & Gas Corporate of the Year Award
April 16, 2009
ONGC receives Dalal Street Investment Journal Award for Highest Profit among
PSUs
March 25, 2009

INTERNATIONAL RANKINGS

ONGC has been ranked at 198 by the Forbes Magazine in their Forbes
Global 2000 list for the year 2007 .
ONGC has featured in the 2008 list of Fortune Global 500 companies at position
335, a climb of 34 positions from rank of 369 in 2007.
ONGC is ranked as Asias best Oil & Gas company, as per a recent survey
conducted by US-based magazine Global Finance
2nd biggest E&P company (and 1st in terms of profits), as per the Platts Energy
Business Technology (EBT) Survey 2004
Ranks 24th among Global Energy Companies by Market Capitalization in PFC
Energy 50 (December 2004).

Economic Times 500, Business Today 500, Business Baron 500 and Business
Week recognizes ONGC as most valuable Indian corporate, by Market
Capitalization, Net Worth and Net ProfitS.

Global Ranking
ONGC ranks as the Numero Uno Oil & Gas
Exploration & Production (E&P) Company in Asia, as per
Platts 250 Global Energy Companies List for the year
2007 based on assets, revenues, profits and return on
invested capital (ROIC) (September 2007).
ONGC ranks 20th among the Global publicly-listed Energy companies as per
PFC Energy 50 (Jan 2008)
ONGC is the only Company from India in the Fortune Magazines list of the
Worlds Most Admired Companies 2007.
ONGC ranked 335th position as per Fortune Global 500 2008 list; up from 369th
rank last year, based on revenues, profits, assets and shareholders equity. ONGC
maintains top rank in terms of profits among seven companies from India in the
list.

STRATEGIC VISION: 2001-2020

To focus on core business of E&P, ONGC has set strategic
objectives of:
Doubling reserves

(i.e. accreting 6 billion tonnes of

O+OEG).
Improving average recovery from 28 per cent to 40 per cent.
Tie-up 20 MMTPA of equity Hydrocarbon from abroad.

The focus of management will be to monetise the assets as well as to assetise the
money.

Represents Indias Energy Security

ONGC has single-handedly scripted Indias hydrocarbon saga by:
Establishing 6.61 billion tonnes of In-place hydrocarbon reserves

with more

than 300 discoveries of oil and gas; in fact, 6 out of the 7 producing basins have
been discovered by ONGC: out of these In-place hydrocarbons in domestic
acreages, Ultimate Reserves are 2.36 Billion Metric tonnes (BMT) of Oil Plus Oil
Equivalent Gas (O+OEG).
Cumulatively producing 788.273 Million Metric Tonnes (MMT) of crude and
463 Billion Cubic Meters (BCM) of Natural Gas, from 111 fields.

Type
Founded

Public (BSE, NSE:SBI) & (LSE: SBID)

Calcutta, 1806 (as Bank of Calcutta)

Corporate Centre,
Headquarters Madam Cama Road,
Mumbai 400 021 India
Key people

Om Prakash Bhatt, Chairman

Industry

Banking
Insurance
Capital Markets and allied industries

Products

Loans, Credit Cards, Savings, Investment vehicles,

SBI Life (Insurance) etc.

Revenue

US$ 11.95 billion (2008)

Net income

US$ 503 million (2008)[1]

Total assets

US$ 127 billion

It is the largest Indian bank and one of the leading companies in India.
It offers banking services through its wide network in India and overseas. With
more than 16,000 branches it accounts for the largest bank branch network in
India. It offers services like the Mobile Banking, Internet Banking, Demat
Services, ATM Services, Corporate Banking, Merchant Banking, Agricultural
Banking, and online services like online educational loan, online SME loan and
many others.
The bank has 52 branches, agencies or offices in 32 countries. It has
branches of the parent in Colombo, Dhaka, Frankfurt, Hong Kong, Johannesburg,
London and environs, Los Angeles, Male in the Maldives, Muscat, New York,
Osaka, Sydney, and Tokyo. It has offshore banking units in the Bahamas, Bahrain,
and Singapore, and representative offices in Bhutan and Cape Town.
SBI operates several foreign subsidiaries or affiliates. In 1990 it
established an offshore bank, State Bank of India (Mauritius). It has two
subsidiaries in North America, State Bank of India (California), and State Bank of

India (Canada). In 1982, the bank established its California subsidiary, which now
has seven branches. The Canadian subsidiary was also established in 1982 and also
has seven branches, four in the greater Toronto area, and three in British Columbia.
In Nigeria, it operates as INMB Bank . This bank was established in 1981 as the
Indo-Nigerian Merchant Bank and received permission in 2002 to commence retail
banking. It now has five branches in Nigeria. In Nepal SBI owns 50% of Nepal
SBI Bank, which has branches throughout the country. In Moscow SBI owns 60%
of Commercial Bank of India, with Canara Bank owning the rest. In Indonesia it
owns 76% of PT Bank Indo Monex.
State Bank of India already has a branch in Shanghai and plans to open
one up in Tianjin

History
The roots of the State Bank of India rest in the first decade of 19th
century, when the Bank of Calcutta, later renamed the Bank of Bengal, was
established on 2 June 1806. The Bank of Bengal and two other Presidency banks,
namely, the Bank of Bombay (incorporated on 15 April 1840) and the Bank of
Madras (incorporated on 1 July 1843). All three Presidency banks were
incorporated as joint stock companies, and were the result of the royal charters.
These three banks received the exclusive right to issue paper currency in 1861 with
the Paper Currency Act, a right they retained until the formation of the Reserve
Bank of India. The Presidency banks amalgamated on 27 January 1921, and the
reorganized banking entity took as its name Imperial Bank of India. The Imperial
Bank of India continued to remain a joint stock company.
Pursuant to the provisions of the State Bank of India Act (1955), the Reserve Bank
of India, which is India's central bank, acquired a controlling interest in the
Imperial Bank of India. On 30 April 1955 the Imperial Bank of India became the
State Bank of India.

Offices of the Bank of Bengal

In 1959 the Government passed the State Bank of India (Subsidiary Banks) Act,
enabling the State Bank of India to take over eight former State-associated

banks as its subsidiaries. On Sept 13, 2008, State Bank of Saurashtra,

one of its Associate Banks, merged with State Bank of India.

ASSOCIATE BANKS
State Bank of Indore, State Bank of Bikaner & Jaipur, State Bank of
Hyderabad
State Bank of Mysore, State Bank of Patiala, State Bank of Travancore
Group companies
SBI Capital Markets Ltd
SBI Mutual Fund (A Trust)
SBI Factors and Commercial Services Ltd
SBI DFHI Ltd
SBI Cards and Payment Services Pvt Ltd
SBI Life Insurance Co. Ltd - Bancassurance (Life Insurance)

SBI Funds Management Pvt Ltd

SBI Canada

INDIAN OIL CORPORATION

Mr.

Sarthak Behuria chairman

Type

PSU (Trading on BSE & NSE)

Founded

1964

Headquarters New Delhi, India

Key people

Sarthak Behuria, Chairman

Industry
Petroleum products = Petrol, Diesel, Kerosene, LPG,
Petrochemicals
Revenue

. 2474.79 billion or $61.7 Billion [1] (2007-2008)

Net income

US$ 1.96 billion (2007) 12.9% from 2006

Total assets

US$ 26.2 billion (2007)

Total equity US$ 10.87 billion (2007)

Employees

~36,217 (2006)

It is a public sector Indian Petroleum company and also the largest

commercial enterprise in India. This company ranks 116 on the list of the Fortune
Global 500 list in the year 2008.It operates the widest and the largest network of
fuel stations in India which is about 17,606.Auto LPG Dispensing Stations are
started by the company and it helps reach Indane Cooking Gas to 47.5 million
households. The company's products are diesel, petrol, Servo Lubricants etc.
It began operation in 1959 as Indian Oil Company Ltd. The Indian Oil
Corporation was formed in 1964, with the merger of Indian Refineries Ltd. Indian
Oil and its subsidiaries account for a 47% share in the petroleum products market,
40% share in refining capacity and 67% downstream sector pipelines capacity in
India. The Indian Oil Group of Companies owns and operates 10 of India's 19
refineries with a combined refining capacity of 60.2 million metric tons per year.

Products
Indian Oil's product range covers petrol, diesel,
LPG, auto LPG, aviation turbine fuel, lubricants, naphtha,
bitumen, paraffin, kerosene etc. Xtra Premium branded
petrol, Xtra Mile high speed diesel, Servo lubricants,

Indane LPG, Autogas LPG, Indian Oil Aviation are some of

its

prominent

brands.

Recently Indian Oil has also introduced a new business

line of supplying LNG(Liquefied natural gas) by the
cryogenic transportation. The branding called "LNG at
Doorstep".

Lng

headquarters

are

located

in

scope

complex, Lodhi Road Delhi

REFINERIES

Digboi Refinery, in Upper Assam, is India's oldest refinery and was

commissioned in 1901. Originally a part of Assam Oil Company, it became part

of IndianOil in 1981. Its original refining capacity had been 0.5 MMTPA since
1901. Modernisation project of this refinery has been completed and the
refinery now has an increased capacity of 0.65 MMTPA.

Guwahati Refinery, the first public sector refinery of the country, was

built with Romanian collaboration and was inaugurated by Late Pt.

Jawaharlal Nehru, the first Prime Minister of India, on 1 January 1962.

Barauni Refinery, in Bihar, was built in collaboration with Russia and

Romania. It was commissioned in 1964 with a capacity of 1 MMTPA. Its

capacity today is 6 MMTPA.

Gujarat Refinery, at Koyali in Gujarat in Western India, is IndianOils

largest refinery. The refinery was commissioned in 1965. It also houses the first
hydrocracking unit of the country. Its present capacity is 13.70 MMTPA.

Haldia Refinery is the only coastal refinery of the Corporation, situated 136

km downstream of Kolkata in the Purba Medinipur (East Midnapore) district. It

was commissioned in 1975 with a capacity of 2.5 MMTPA, which has since
been increased to 5.8 MMTPA

Mathura Refinery was commissioned in 1982 as the sixth refinery in the

fold of IndianOil and with an original capacity of 6.0 MMTPA. Located

strategically between the historic cities of Delhi and Agra, the capacity of
Mathura refinery was increased to 7.5 MMTPA.

Panipat Refinery is the seventh refinery of IndianOil. The original refinery

with 6 MMTPA capacity was built and commissioned in 1998. Panipat Refinery
has doubled its refining capacity from 6 MMT/yr to 12 MMTPA with the
commissioning of its Expansion Project

GROUP COMPANIES AND JOINT VENTURES

IndianOil (Mauritius) Ltd.

Lanka IOC PLC - Group company for Sri Lanka retail and storage
operations which is listed on Colombo's stock exchange. It was locked into a
bitter subsidy payment dispute with Sri Lanka's Government which has
since been resolved.

IOC Middle East FZE

Chennai Petroleum Corporation Ltd.

Bongaigoan Refinery and Petrochemicals Ltd.

Green Gas Ltd. - joint venture with Gas Authority of India for city-wide gas
distribution networks.

Indo Cat Pvt. Ltd., with Intercat, USA, for manufacturing 15,000 tonnes per
annum of FCC (fluidised catalytic cracking) catalysts & additives in India,
for catering to rising global demand.

Numerous exploration and production ventures with Oil India Ltd., Oil and
Natural Gas Corporation

INTERNATIONAL RANKINGS
Indian Oil is the highest ranked Indian company in the prestigious Fortune
Global 500 listing, the 116th position(in 2008) based on fiscal 2007 performance. It
is also the 18th largest petroleum company in the world and the number one
petroleum trading company among the National Oil Companies in the Asia-Pacific
region. IOCL was featured on the 2008 Forbes Global 2000 at position 303.

AWARDS & ACCREDITATIONS

Awards & Accreditations

Date

IndianOil wins Retailer of the Year -

17.02.2009

'Rural Impact Award'

IndianOil Conferred BML Munjal

14.02.2009

Award

2009 for

Excellence in

Learning & Development

Golden
Peacock
Award

for

02.01.2009

IndianOil-R&D for the fourth time

IndianOil wins six awards at PRSI

16.12.2008

annual meet
IndianOil wins SCOPE Meritorious

24.11.2008

Awards

for

Excellence

Environmental
&

Sustainable

Development and Good Corporate

Governance
IndianOil presented

'Indian

08.10.2008

Express Uptime Champion Award'

IndianOil conferred SAP ACE

24.09.2008

Award

2008

for

the

B2B

process

Integration
'Oil
&
Gas

Supply

Chain

22.09.2008

Excellence' Award for IndianOil

IndianOil bags 'Most Admired

22.09.2008

Retailer Rural' Award 2007

Safety Innovation Award

11.09.2008

for

IndianOil for fourth consecutive

year
CIO-100 award for IndianOil for

09.09.2008

the third time

IndianOil
conferred

Business

05.09.2008

Super brand 2008

IndianOil's "Car in a Tank" sales

07.07.2008

promotion

scheme

wins

Stevie

Award
IndianOil wins the World Petroleum

01.07.2008

Congress Excellence Award 2008

for technical development
IndianOil's XtraPower wins Loyalty

25.01.2008

Summit Award
IndianOil Finance

22.01.2008

Director

S.V.

Narasimhan bags Excellence in

Finance Award
IndianOil wins Retailer of the Year -

15.01.2008

Rural Impact Award

IndianOil- R&D Centre Awarded the

18.10.2007

coveted WIPO GOLD MEDAL

IndianOil wins Oil Industry Safety

04.10.2007

Directorate Awards
SERVO acquires prestigious MAN

24.09.2007

Global approvals
IndianOil bags the 'Most Admired

10.09.2007

Retailer of the Year' award

IndianOil honored with `CIO 100

10.09.2007

Award 2007'
IndianOil bags

06.09.2007

SCOPE

Gold

Trophy for Best Practices in Human

Resources Management 2005-06
SAP ACE Awards for Customer

24.08.2007

Excellence for IndianOil

IndianOils R&D Centre

24.08.2007

special

recognition

gets
for

Bioremediation
SERVO secures entry into NSF

23.08.2007

White Book - H1 Category

IndianOil, the only petroleum

01.06.2007

company as `The Most Trusted

Brand'

in

ET's

Brand

Equity's

annual survey

LOYALTY PROGRAMS

XTRAPOWER Fleet Card Program is aimed at Large Fleet Operators.

Currently it has 1 million customer base. XTRAREWARDS is a recently launched
loyalty program for retail customers where customers can earn reward points on
their purchases.

COMPETITORS
Indian Oil Corporation has two major domestic competitors, Bharat
Petroleum and Hindustan Petroleum. Both are state-controlled, like Indian Oil
Corporation. There are two private competitors, Reliance Petroleum and Essar Oil

Type

Private
BSE & NSE:ICICI, NYSE: IBN

Founded

1955 (as Industrial Credit and Investment Corporation of

India)

Headquarter
s

ICICI Bank Ltd.,

ICICI Bank Towers,
Bandra Kurla,
Mumbai, India

Key people

N Vaghul, K.V. Kamath, Chanda Kochhar, V

Vaidyanathan, Madhabi Puri

Industry

Banking
Insurance
Capital Markets and allied industries

Products

Loans, Credit Cards, Savings, Investment vehicles,

Insurance etc.

Revenue
Total
assets
Website

USD 5.79 billion

Rs. 3,997.95 billion (US$ 100 billion) at March 31, 2008.
www.icicibank.com

The largest private sector bank in the sector of market capitalization

in India is ICICI Bank and the second largest bank in assets. The wide
network of the bank has 1,399 branches, 49 regional processing
centres,22 regional offices and more than 4,485 ATMs. It provides the
banking services like Personal banking, Corporate Net Banking, ,
Internet Banking,24-hr Customer Care and many other banking
facilities.

History of ICICI

1955 The Industrial Credit and Investment Corporation of India

Limited (ICICI) was incorporated at the initiative of World Bank, the
Government of India and representatives of Indian industry, with the
objective of creating a development financial institution for providing
medium-term and long-term project financing to Indian businesses.
2000 CI established Banking Corporation as a banking subsidiary.
formerly Industrial Credit and Investment Corporation of India. Later,
ICICI Banking Corporation was renamed as 'ICICI Bank Limited'.
ICICI founded a separate legal entity, ICICI Bank, to undertake normal
banking operations - taking deposits, credit cards, car loans etc.
In 2001 CI acquired Bank of Madura (est. 1943). Bank of Madura was a Chettiar
bank, and had acquired Chettinad Mercantile Bank (est. 1933) and Illanji Bank
(established 1904) in the 1960s.
In 2002The Boards of Directors of ICICI and ICICI Bank approved the reverse
merger of ICICI, ICICI Personal Financial Services Limited and ICICI Capital
Services Limited, into ICICI Bank. After receiving all necessary regulatory
approvals, ICICI integrated the group's financing and banking operations, both
wholesale and retail, into a single entity.
Also in 2002, ICICI Bank bought the Shimla and Darjeeling branches that
Standard Chartered Bank had inherited when it acquired Grindlays Bank.
ICICI started its international expansion by opening representative offices in New
York and London.
2003 ICICI opened subsidiaries in Canada and the United Kingdom (UK), and in
the UK it established an alliance with Lloyds TSB.
It also opened an Offshore Banking Unit (OBU) in Singapore and representative
offices in Dubai and Shanghai.

2004 ICICI opens a rep office in Bangladesh to tap the extensive trade between
that country, India and South Africa.
2005 ICICI acquired Investitsionno-Kreditny Bank (IKB), a Russia bank with
about US$4mn in assets, head office in Balabanovo in the Kaluga region, and with
a branch in Moscow. ICICI renamed the bank ICICI Bank Eurasia.
Also, ICICI established a branch in Dubai International Financial Centre and in
Hong Kong.
2006 ICICI Bank UK opened a branch in Antwerp, in Belgium. ICICI opened
representative offices in Bangkok, Jakarta, and Kuala Lumpur.
2007 ICICI amalgamated Sangli Bank, which was headquarter Located Sangli, in
Maharashtra State, and which had 158 branches in Maharashtra and another 31 in
Karnataka State. Sangli Bank had been founded in 1916 and was particularly
strong in rural areas.
ICICI also received permission from the government of Qatar to open a branch in
Doha. ICICI Bank Eurasia opened a second branch, this time in St. Petersburg.
2008 The US Federal Reserve permitted ICICI to convert its representative office
in New York into a branch. ICICI also established a branch in Frankfurt.

SMALL SCALE INDUSTRIES

The concept of Small Scale industry varies from one to
another country and one time to other in the same country , depending
upon the pattern and stage of development , government policy and
administrative set up of the particular country.

ROLE OF SSI IN INDIAN ECONOMY

Small business forms an important sector of the Indian
economy. SSI accounted 40% of the value added by the whole
manufacturing sector, and 80% of the employment. SSI also contributed
to the extent of 42 % with regards to exports.

DEFINITIONS OF SSI
YEARS

DEFINITION SSI UNIT

GIVEN BY

ANCILLARY EMPLOYEMENT
UNIT
CRITERION

1950

Fiscal
commission

__

__

10-50 workers

1955

SSI board

Capital
investment
upto Rs.
5lacks.

Same ssi unt.

Upto 50, if using

power & less than
100 if not using if
not using power

1960

Ministry of
commerce &
industry

CI upto Rs.5 SAME

lcks.

employement
criterion dropped

1975

Govt. Of
India (GOI)

CI up to
Rs.10 lacks.

Rs. 15

-do-

1980

GOI

uptoRs. 20
lacks.

Rs.25

-do-

1985

GOI

uptoRs. 35
lack

Rs. 45

-do-

1991

GOI

uptoRs. 60
lcks.

Rs. 75

-do-

1997

GOI

Upto Rs.3
crore

Not defined

-do-

2000

GOI

uptoRs. 1
crore

-do-

-do-

POLICIES FOR THE SSI BY INDIAN GOVERNMENT

Office of the Development Commissioner, (MSME) Ministry of Micro,

Small & Medium Enterprises

Aims and objectives

Imparting greater vitality and growth impetus to the Micro, Small and
Medium Enterprises (MSME) in terms of output, employment and exports and
instilling a competitive culture based on heightened technology awareness." The
Micro, Small and Medium Enterprises (MSME) sector has been recognised as
engine of growth all over the world. Many countries of the world have established
a SME Development Agency as the nodal agency to coordinate and oversee all
Government interventions in respect of the development of this sector. In the case
of India, also Medium establishment has for the first time been defined in terms of
separate Act, governing promotion and development of Micro, Small and Medium
Enterprises (MSME) i.e. Micro, Small and Medium Enterprises (MSME)
development Act, 2006 (which has come into force from 02nd Oct, 2006) the
Office of Development Commissioner (Micro, Small and Medium Enterprises)
functions as the nodal Development Agency under the Ministry of Micro, Small
and Medium Enterprises(MSME). Office of Development Commissioner (SSI)
was established in 1954 on the basis of the recommendations of the Ford
Foundation.

Over the years, it has seen its role evolve into an agency for

advocacy, hand holding and facilitation for the small industries sector. It has over
70 offices and 21 autonomous bodies under its management. These autonomous
bodies include Tool Rooms, Training Institutions and Project-cum-Process
Development Centres.

Office of the Development Commissioner (MSME)

provides a wide spectrum of services to the Micro, Small and Medium Industrial
sector.

These

include facilities

for testing, tormenting,

training for

entrepreneurship development, preparation of project and product profiles,

technical and managerial consultancy, assistance for exports, pollution and energy
audits etc. Office of the Development Commissioner (MSME) provides economic
information services and advises Government in policy formulation for the
promotion and development of SSIs. The field offices also work as effective links
between the Central and the State Governments.
Consequent to the increased globalization of the Indian economy,
MSMEs are required to face new challenges.

Office of the Development

Commissioner (MSME) has recognised the changed environment and is currently

focusing on providing support in the fields of credit, marketing, technology and
infrastructure to MSMEs. Global trends and national developments have
accentuated Office of the Development Commissioner (MSME)'s role as a catalyst
of growth of MSMEs in the country

INTRODUCTION
The Small Scale Industry Sector has emerged as India's engine of
growth in the New Millennium. By the end of March 2000, the SSI sector
accounted for nearly 40 per cent of gross value of output in the manufacturing
sector and 35 per cent of total exports from the country. Through over 32 lakh
units, the sector provided employment to about 18 million people.
The ongoing programme of Economic Reforms based upon the
principle of liberalisation, globalisation and privatisation and the changes at the

international economic scene including the emergence of World Trade

Organisation (WTO) have brought certain challenges and several new
opportunities before the SSI Sector. The most important challenge faced by the
sector is that of growing competition both globally and domestically.
At the same time sector has also been facing some problems which
relate to credit, infrastructure, technology, marketing, delayed payment hassles on
account of so many rules and regulations etc. In order to enable this sector to avail
the opportunities and play its role as an engine of growth, it is essential to address
to these problems effectively and urgently.
With a view to provide more focused attention on the development of SSI
,government of India created a new Ministry of Small Scale Industries & Agro and
rural Industries in October 1999. Immediately after the formation of the Ministry, a
Mission for the Millennium giving a blue print for small scale and village
industries was announced.
To carve out a road map for this sector in the New Millennium, the
Honourable Prime Minister constituted a Group of Ministers under the
Chairmanship of Shri L.K. Advani the Home Minister of India in June 2000. The
background material for the consideration of the Group of Ministers was provided
by the Interim Report of the S.P. Gupta Study Team constituted by the Planning
Commission.
The Group of Ministers considered the recommendations and came out
with a Comprehensive Policy Package for the Small Scale and Tiny Sector which
was announced by the Honourable Prime Minister Shri Atal Bihari Vajpayee at
first ever National

Conference on the Small Scale Industries organised by the

Ministry of SSI & ARI at Vigyan Bhavan, New Delhi on 30th August 2000.
Package was announced by the Honourable Prime Minister on 30th August 2000,
some others including the Tiny Sector Policy Package were announced by the
Ministry of SSI& ARI on 31st August 2000 in the meeting of the SSI Board.

SMALL SCALE SECTOR

2.0 Policy Support
2.1 The investment limit for the Tiny Sector will continue to be Rs. 25 lakhs.
2.2 The investment limit for the SSI sector will continue to be at Rs. 1 crore.
2.3 The Ministry of SSI & ARI will bring out a specific list of hi-tech and export
oriented industries which would require the investment limit to be raised up to Rs.
5crores to admit of suitable technology up gradation and to enable them to
maintain their competitive edge.
2.4 The Limited Partnership Act will be drafted quickly and got enacted. Attempt
will be made to bring the Bill before the next session of the Parliament.
3.0 FISCAL SUPPORT
3.1 To improve the competitiveness of Small Scale Sector, the exemption for
excise duty limit raised from Rs. 50 lakhs to Rs. 1 crore.
4.0 CREDIT SUPPORT
4.1 The composite loans limit raised from Rs. 10 lakhs to Rs.25 lakhs.
4.2 The Small Scale Service and Business (Industry Related) Enterprises
(SSSBEs) with a maximum investment of Rs. 10 lakhs will qualify for priority
lending.
4.3 In the National Equity Fund Scheme, the project cost limit will be raised from
Rs. 25 lakhs to Rs. 50 lakhs. The soft loan limit will be retained at 25 per cent of
the project cost subject to a maximum of Rs. 10 lakhs per project. Assistance under
the NEF will be provided at a service charge of 5 per cent per annum.

4.4 The eligibility limit for coverage under the recently launched (August 2000)
Credit Guarantee Scheme has been revised to Rs.25 lakhs from the present limit of
Rs. 10 lakhs.

4.5 The Department of Economic Affairs will appoint a Task Force to suggest
revitalisation/restructuring of the State Finance Corporations.
4.6 The Nayak Committee's recommendations regarding provision of 20 per cent
of the projected turnover as working capital is being recommended to the financial
institutions and banks.
5.0 Infrastructural Support
5.1 The Integrated Infrastructure Development (IID) Scheme will progressively
cover all areas in the country with 50 per cent reservation for rural areas.
5.2 Regarding upgrading the Industrial Estates, which are languishing, the
Ministry of SSI & ARI will draw up a detailed scheme for the consideration of the
Planning Commission.
5.3 A Plan Scheme for Cluster Development will be drawn up.
5.4 The funds available under the non-lapsable pool for the North-East will be
used for Industrial Infrastructure Development, setting up of incubation centres,
for Cluster Development and for setting up of IIDs in the North-East including
Sikkim.
6.0 Technological Support and Quality Improvement
6.1 Capital Subsidy of 12 per cent for investment in technology in select sectors.
An interministerial Committee of Experts will be set up to define the scope of
technology up gradation and sectrerial priorities.
6.2 To encourage Total Quality Management, the Scheme of granting Rs.75,000/to each unit for opting ISO-9000 Certification will continue for the next six years
i.e. till the end of the 10th plan.
6.3 Setting up of incubation Centres in Sunrise Industries will be supported.

6.4 The TBSE set up by SIDBI will be strengthened so that it functions effectively
as a Technology Bank. It will be properly networked with NSIC, SIDO (SENET
Programme) and APCTT.
6.5 SIDO, SIDBI and NSIC will jointly prepare a Compendium of available
technologies for the R&D institutions in India and abroad and circulate it among
the industry associations for the dissemination of the latest technology related
information.
6.6 Commercial Banks are being requested to develop Schemes to encourage
investment in technology up gradation and harmonise the same with SIDBI.
6.7 One time Capital Grant of 50% will be given to Small Scale Associations
which wish to develop and operate Testing Laboratories, provided they are of
international standard.
7.0 Marketing Support
7.1 SIDO will have a Market Development Assistance (MDA) Programme, similar
to one obtaining in the Ministry of Commerce & Industry. It will be a Plan
Scheme.
7.2 The Vendor Development Programme, Buyer-Seller Meets and Exhibitions
will take place more often and at dispersed locations.
8.0 Streamlining Inspections/Rules and Regulations
8.1 To minimise harassment to Small Scale Sector a Group will be set up to
recommend within 3 months, means of streamlining inspections. This will include
repeal of laws and regulations applicable to the sector that have since become
redundant.
8.2 Self-certification will be progressively encouraged in lieu of inspections,
which should be prescribed under the three following conditions.

SMALL SCALE INDUSTRIES NATIONAL AWARD 2000

Name and
Address of the
Enterprise

AWARD

YEAR

PRODUCT

Sh. Umesh
Martandrao
Dashrathi

FIRST AWARD

2000

Chassis assemblies
& other components
for CNG, LPG driven
three- wheelers and
Goods cariers.

Sh. Prashant R
GandhiM/s.
Samruddhi
Engineering, Survey
No. 767/3 Village
Vadsar,TalKolal,Distt.
Gandhinagar.
(GUJARAT)

SECOND AWARD

2000

Aluminium and
Steel Cops used in
DT Machines, TFO
Machines for
synthetic yarn
winding.

Sh. Vinodhbhai
Ambalal Soni, M/s.
Hi- Tech Elastomers
Limited 2 Chirag
Apartments, Behind
Govt.Polytechnic,
Gulbai Tekra,

THIRD AWARD

2000

Pneumetic Rubber
Fenders, Rubber
Buoys for use in
marine purposes.

M/s Rohit Industries

A 3 MIDC,
Near Railway
Station,
Aurangabad431005.
(MAHARASHTRA)

Ambawadi,
Ahmedabad380015. (GUJARAT)
Smt. Supriya Roy
M/s.The Sugar &
Spice, 1/2
HarishMukherjee
Road, Kolkata700020. (WEST
BENGAL)

SPECIAL AWARD
(WOMEN
ENTREPRENEUR)

2000

Bakery and Fast

Food items

Smt. Savitaben
Devjibhai Paramar
M/s Sterling
Ceramics
Pvt.Limited, KolalMehsana Highway,
Nandasan (NG), TalKadi. Distt.
Mehsana(GUJARAT)

SPECIAL AWARD
(SC/ST
ENTREPRENEUR)

2000

Glazed Wall Tiles.

Shri Blaise
Lawrence Costabir,
M/s Zarhak
Moulders Pvt.
Limited, Verna
Electronic City
Verna GOA

Shri Blaise
Lawrence Costabir,

2000

Water Storage
Tanks.

2000

Carbonless
Computer stationery
and Peripherals.

M/s Zarhak
Moulders Pvt.
Limited,
Verna Electronic
City Verna GOA

Shri Gurmeet Singh

Bhatia M/s A.G.K.
Computers Secure
Prints Ltd., AGK
Complex, D-118,
Industrial Area,
Phase-VII SAS Nagar
Ropar-160055.
(PUNJAB)

SPECIAL
RECOGNITION
AWARD

National Awards for Outstanding

Entrepreneurship in MSMEs 2007
S.No.

Category of Award

Name & Address of the

Entrepreneurs

1.

First Award

Shri Satish Waman Wagh

M/s Supriya Chemicals
A-5/2 Loteparshuram MIDC
Area,Nakhed.
MAHARASHTRA
Tel.No.02240332727

2.

First Award

Shri Debashish Mandal

M/s Indo Webal Surgical
Ukil para Behind Sub
Division Hospital
Baruipur, Kolkata
WEST BENGAL
T.No.91-33 24338997,
Fax:91-33 2433 3534

3.

Third Award

Shri Surender Pal Singh

M/s Premier Solar Systems
(P) Ltd.
3rd Floor, V.V.Towers
Secunderabad ANDHRA
PRADESH
T.No.04027744415,
04027744416
M.No.9490167790,
Fax:040277744417

4.

Special Award to
outstanding
woman
Entrepreneurs

Smt Savita Kailash Chhabra

M/s Hygienic Research
Institute,
A/48, MIDC, Marol, Andheri
(East), Mumbai
MAHARASHTRA
Tel.No.022 28361311
M.No.9820047216
Fax: 022 28320089
E.mail: Savita@hriindia.com

5.

Special Award to
outstanding SC/ST

Shri Debashish Mandal

M/s Indo Webal Surgical
Ukil para Behind Sub
Division Hospital
Baruipur, Kolkata-144

WEST BENGAL
T.No.91-33 24338997,
Fax:91-33 2433 3534

6.

Special Award to
outstanding NER

Shri Murli Dhar Khetan

M/s North Eastern Cables
Pvt. Ltd.
A T Road Jorhat-785001
ASSAM
Ph.No.0376-2351433,
2350550
Fax: 2351318
E.Mail: necab11@yagii.com

(II)

National Award for outstanding Entrepreneurship in Micro

& Small
Enterprises rendering services

7.

First Award

Smt. Triveni Devi

M/s Anand Electroplators,
B-87,88, Sec-10, Noida
Gautam Budh Nagar.

8.

Second Award

Shri Bimal Parkash Jain

Adinath Dyeing & Finishing
Mills, Dyeing Complex,
Ludhiana Pun.

BPO
BUSINESS OUTSOURSING PROCESSING

DEFINITION
Business process outsourcing (BPO) is a form of outsourcing that involves
the contracting of the operations and responsibilities of a specific business
functions (or processes) to a third-party service provider. Originally, this was
associated with manufacturing firms, such as Coca Cola that outsourced large
segments of its supply chain.. In the contemporary context, it is primarily used to
refer to the outsourcing of services.

BPO is typically categorized into back office outsourcing - which includes

internal business functions such as human resources or finance and accounting,
and front office outsourcing - which includes customer-related services such as
contact center services.

Industry size/ Growth

India has revenues of 10.9 billion USD [2] from offshore BPO and 30 billion
USD from IT and total BPO (expected in FY 2008). India thus has some 5-6%
share of the total BPO Industry, but a commanding 63% share of the offshore
component. This 63% is a drop from the 70% offshore share that India enjoyed last
year, despite the industry growing 38% in India last year, other locations like
Eastern Europe, Philippines, Morocco, Egypt and South Africa have emerged to
take a share of the market. China is also trying to grow from a very small base in
this industry. However, while the BPO industry is expected to continue to grow in
India, its market share of the offshore piece is expected to decline. Important
centers in India are Bangalore, Hyderabad, Mumbai, Pune, Chennai and New
Delhi.
The top five Indian BPO exporters for 2006-2007 according to NASSCOM are :Genpact,
WNS Global Services,
Transworks Information Services,
IBM Daksh,
TCS,
HCL,
WIPRO,
And Dell BPO.

According to McKinsey, the global "addressable" BPO market is worth

$122 - $154 billion, of which: 35-40 retail banking, 25-35 insurance, 10-12
travel/hospitality, 10-12 auto, 8-10 telecoms, 8 pharma, 10-15 others and 20-25 is
finance, accounting and HR. Moreover, they estimate that 8% of that capacity was
utilized as of 2006
BRIEF DETAIL OF BPO COMPANIES

WNS GLOBAL SERVICES

WNS Global Services is a leading global Business Process Outsourcing
company headquartered in Mumbai, India. WNS formerly stood for World
Network Services.The company is wholly owned subsidiary of WNS (Holdings)
Limited which is incorporated in Jersey,Channel Islands. The Company is headed
by Ramesh N Shah (Chairman), and Neeraj Bhargava (CEO).

Size
The companys annual turnover (Sales) in Financial Year 2006-07 was 352.3
million USD & net income of 26.6 million USD, with an annual revenue growth
rate of over 38%. It currently has over 23,000 full-time employees (as of July
2008), delivering services from 22 global delivery centers spread across 3
continents. A large portion of the workforce operates from India.
Historical Overview
Rising cost pressures and changing global factors are increasingly
affecting the ability of companies to maintain profitability. Outsourcing of
core/non-core functions to BPO companies based in low-cost countries such as
India and China has emerged as one of the few strategic options available to
companies to save operating costs and retain competitive edge. WNS Global
Services is one of India's leading BPO companies that has, in just a few years,
evolved from being a captive company operating in a single industry segment to a

flourishing third-party provider servicing clients across multiple industries and

functions.
WNS was formed in June 1996 as a captive of British Airways,
performing back-office functions for the airline. In May 2002, Warburg pincus, a
US-based venture capitalist firm, acquired controlling stake in WNS. In June 2006,
WNS became India's first BPO company to list on the New York stock Exchange
(NYSE|WNS) Starting with 30 employees in 1996, it has scaled up to over 23,000
(July, 2008).
WNS has client sales and delivery centers spread across three continents North America (USA), Europe (UK, Romania, Switzerland), and Asia (India,
Philippines and Sri Lanka). It serves over 160 global clients.
WNS offers simple to complex outsourced services - from data processing,
voice and email based customer support, and Finance & Accounting services to
high-end analytics and research. WNS delivers industry-focused services for
Travel and Leisure, Insurance, Banking and Financial Services, Manufacturing,
Retail, Logistics, Healthcare, Pharmaceutical, Utilities and Communications
companies. WNS also provides essential cross-industry functions such as Finance
and Accounting, HR, Legal, Analytics and Research, and Contact Center services.
AWARDS AND RECOGNITION
In 2005, WNS was ranked No.1 BPO in India by NASSCOM, an
IT/ITES industry association.
Annual NASSCOM industry surveys have ranked WNS among the top 2 India
based offshore Business process outsourcing companies in terms of revenue, for
four consecutive years (2004 to 2007)
Other significant awards include the Neo IT Global Survey ranking: Number 1
"Best Performing" BPO Company, and ranked No.3 among top-50 global
outsourcing vendors by the Black Book of Outsourcing.

WNS has also received several domain specific awards and recognition such as
being ranked No.1 Insurance Outsourcer (Global Outsourcing 100), No.2 provider
globally for the Travel industry (Black book of Outsourcing), and 6th largest
Finance and Accounting Outsourcing provider globally.

GENPACT

History
After seeing the benefits of off shoring the Software services to India in
1995, GE started considering starting a captive outsourcing unit. GE established
GECIS (GE Capital International Services) in 1997 as an outsourcing unit to
provide services from India. K.P Singh influenced Jack Welch to choose Gurgaon
as a location. Pramod Bhasin was the India head of G.E Capital and Vinny started
GECIS. India was selected because it was considered to have an educated English
speaking population fit for Call Centers and was also low on labor cost.
In December 2004, GE announced that it has sold off its 80% stake in GECIS for
$480 million to two equity companies, Oak Hill Capital Partners and General
Atlantic Partners. Both equity companies bought a 30% stake each and GE still
remained the largest shareholder with 40% stake in the company. The company
retained the short version, GECIS as its name for a year and then was renamed to
Genpact in 2005. Recently, one of Genpact's premier customer, Wachovia, also
bought approximately 7% stake in the company. Therefore, GE's stake in Genpact
is around 33% at present. Genpact was listed on the NYSE on August 2, 2007
under the symbol "G".
Locations
Genpact operates from Asia, Eastern Europe, Northern America, Australia and
most recently Africa .
In India

Genpact, Uppal Hyderabad

In India it operates from Gurgaon, Delhi, Hyderabad, Jaipur,
Bangalore and Kolkata. The operations in India are Finance and Accounting, Sales
and Marketing Analytics, Customer Services, Financial Services Collections,
Supply chain, Information Technology and Actuarial & Other Insurance Services
with Learning Content Development. Genpact has got an approval to open its SEZ
center in Bhubaneswar. Currently WIPRO Infotech is handling all the IT services
of Genpact. All the voice traffic generated for Genpact is handled by Voice team
which is in Uppal, Hyderabad.
Genpact has a 50:50 joint venture with NDTV in NGEN Media Services.
Also has tied up with NIIT for training related services.
In Mexico
Genpact in Mexico employs more than 3000 people in Caborca, Sonora
and Ciudad Juarez Chihuahua. From Mexico Accounting Services are provided.
The new CEO is Steve Rudder ham.
In USA
Through its wholly owned subsidiary formerly known as Creditek LLC,
with facilities in Wilkes Barre, PA, Nashville, TN, and Parsippany, NJ, Genpact
provides Finance & Accounting solutions Revenue Cycle Management services
that help clients improve working capital by reducing profit leakage in such
processes as order-to-cash, procure-to-pay and forecast-to-fulfill. Genpact
Mortgage Services, formerly Money Line Lending Services, provides privatelabel, outsourced mortgage origination and fulfillment services and complex
business process outsourcing for financial institutions and other mortgage lenders
from its centers in Irvine, CA, and Salt Lake City, UT.
In Europe
Genpact has operations centers in Budapest, Hungary and in Bucharest,
Romania. The services provided are Finance and Accounting, Customer Services,
Software Solutions, Information Technology and Supply Chain.

In China
Genpact has state of art Service delivery centers at Dalian, Chang
Chungand Shanghai

HCL
HCL Technologies BPO is a subsidiary of IT giant, HCL Technologies.
With nearly 3,000 employees, HCL-Tech BPO has established itself successfully
in the growing BPO industry. It provides services in both customer care (voice &
web) and back office processing. With world-class infrastructure, it has succeeded
in rolling out a business relationship with more than 60 Fortune 500 companies. In
India, it has four delivery centers in Noida (New Delhi NCR), two in Chennai and
one in Bangalore.

Current BPO industry status

BPO giant Genpact with 19,700 employees, and Accenture with a
headcount of 19,000 are the top two employers, .
It is followed by Wipro BPO with 12,900 and IBM Daksh with 10,000 people.
Indias ICICI Onesource and HCL BPO Services have featured among the top 10
biggest employers for this year with headcount of 8,000 and 7,500 respectively,
according to the latest edition of Indias Top ITes and BPO companies by Dun
and Bradstreet.
Wipro BPO and HCL Technologies BPO continued to be among the top five
companies.
TCS made it to the top 15 list and Infosys climbed three places to seventh position
in the 2005-06 ranking, as compared to the previous year, it said.
About 200 companies are profiled in the 2006 edition and the listing parameters
used were - employee size, verticals serviced and locations of delivery centres. In
the Indian outsourcing landscape, captive outsourcing organisations account for 65
per cent of the total ITes and BPO exports from India, while third party operations

make up the remaining 35 per cent. Of this, the top 10 third party players dominate
with a large 30 per cent share of the pie.