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WORK EXPERIENCE
Asset Manager
Wipro Technology - Chennai, Tamil Nadu
EDUCATION
SKILLS
Inventory Managemengt, Wintel Admin L1
ADDITIONAL INFORMATION
Skills: NMS, EMS, LMS, Granite, Trail Blazer, BPM portal, Putty, Remedy.
Contribution: Own all the orders logged and work towards closure and also drive all the resolve groups
for effective closure as per the SLA norms and to the satisfaction of the end users. Preparation of design
blueprint, design configuration and set up, Test scenarios, End-User documentation, user manuals and other
implementation tasks and gain acceptance from the client.
Other Information: Designing and provisioning of Circuits. Managing circuits for Provisioning, activation and to
disconnect, make changes to an existing circuit, make account level and service level changes, add services,
disconnect services, add services to a child and parent circuits. Verify the different circuit parameter (product
information, service order etc.) in Clarify Clear Sale for the revenue enablement.
Used multi vendor tools like Cisco, Lucent, Nortel, Ciena and Fujitsu to monitor network alarms, X-conn and
to check the availability of free ports.
Soft Loop:
Description: The main objective of this project is to speak with the vendors of Level (3) Communications and
enquire about the service lines. If the customer not using the service line then it will be disconnected.
Role: Subject Matter Expert(SME)
Environment: Windows 2003 Server
Contribution: Own all the orders logged and work towards closure and also drive all the resolve groups for
effective closure as per the SLA norms and to the satisfaction of the end users. Assigning work to my team
members in daily basis and sending them a adequate job aids. Delivering the daily productivity report to my
immediate boss.
Additional Role Undertaken:
The project updates would be retrieved from onsite and that will be circulated to my team members, so as
to implement them on the job process.
Responsibility taken to audit the job quality of the team.
As a subject matter expert I have trained my team members and been supportive to them.
Software Proficiency:
Languages - C, C++, VB 6.0, HTML.
Scripting Language - JavaScript.
Database - Ms Access, Oracle, Sql.
Operating Systems - Windows [] Linux.
Tools Worked Upon - Remedy Support Console.
Networking Proficiency:
Was worked in a process called Level (3) Communications (Wipro's client) with networking real time tools.
CCNA (Completed the course yet to get the certification)
Personal Skills:
Willingness to Learn
Team Facilitator
Hard Worker
Thinks Innovatively
Prefer Logical Thinking & Expressions
Good at Time Management
Choir lead and keyboardist in school and college.