Académique Documents
Professionnel Documents
Culture Documents
+919994393135
bhalaji.ng@gmail.com
Profile
Experience
Associate Consultant, Wipro; Chennai British American Tobacco
Incident Management
Maintenance support includes solving the service request raised by the end user
by providing effective solutions for business within the time frame agreed upon in
the SLA.
Analyzing the incident tickets and providing permanent solution to the user
generated errors and issues.
Suggesting necessary changes to be configured to avoid error or bugs during
Transactions.
Testing the quality of the executed changes.
Handling Customization, Configuration and Enhancements related issues.
Interactions with cross Functional consultants and Technical Teams.
Involved in post go live support activities
Change Management
Analyzing the Detailed Business Requirement.
Preparing complete Implantation Proposal for the Requirements with all Testing
scenarios.
Getting approval from the Business Analyst and Design .
Responsible for preparing the functional design documents
Configuration of the Organization structure and prepared documentation.
Configuration of the pricing procedures, condition types, access sequences,
condition tables
Education
Master of Computer Application (First class- with 7.1 CGPA) from Sathyabama
University Chennai.