Innovation

&
Change

I will be
speaking to
You but ..

It is generally believed
that Christopher
Columbus discovered
America, that Vasco de
Gama discovered India,
and that Ferdinand
Magellan discovered the
Philippines. But when it
comes to Africa, it is
impossible to pinpoint
exactly who made the
discovery

A map from 1418 support some historian's claim that the America
was discovered by the CHINESE 70 years before Columbus?

DISCOVER?
do you discover what is already in existence?

Look around you; everything you see and hear is

the outcome of the thoughts and ideas of people;
It is People, their thoughts, ideas and activities, that
translate intent and goals into output.

Know Dont
Know
KDK

Dont Know
You Dont
Know
DKDK

Know
K

so where do ideas
come from?

Africa is BIG!
W Europe

Area (Mln sq km)

China
9.6
USA
9.4
India
3.3
W Europe
4.9
Argentina
2.8
New Zealand
0.3
30.2
Africa

USA

30.3

China

Africa represents:
20% of global land area
13% of global population
2 % of global economic output
1 % of global Internet users
Total GDP similar to Switzerland
Number of fixed line telephone similar to Tokyo,
Mobiles have now overtaken fixed lines
Limited airline connections between countries.
Air travel between some counties is via Europe
North-South cross-Continental flight : 11 hours
5 time zones

India

1A

Choice
Nobody makes you do anything
What you tell yourself is what causes you to do what
you do
What you tell your self is a function of how things occur
to you.
If you do not know the purpose of your role you will
abuse it
The use to which you put your talent What success
means to you
Climbing the mountain to see or to be seen

The Challenge of Leadership

Winning Hearts and

Mind

Leaders Capture Hearts and Mind

They understand it goes beyond telling
They show they are human
Can feel what others feel
Know what it means for others to be in a situation
Others seeing they can be vulnerable too
These demonstrate authenticity and create trust
essential ingredients of Leadership

Leaders Capture Hearts and Mind

They make it about others not about self; Check out their purpose
They listen
Body Language
Read what people say as well as have not said and respond to these
The average person speaks 150 to 200 words per minute but processes up to
1300 words per minute in thought

They generate options not one way (my way) solutions

They have the courage to demonstrate conviction. They are respected, not
feared
They are present; in the moment
They make others see how valuable they are
Show appreciation
No sense of entitlement

They empower others

They build character muscles in relationships

 In order to understand someone fully, you

need to walk a mile in their shoes.
What is the first thing you must do if you
want to walk a mile in someone elses shoes?

Change
Change is about doing things differently.
We are never going to become what we wish to be by
remaining who we are; so actually we crave change
People do not resist change; they just dont like to be
changed
You can not change people but you can cause people
to change

How Change Affects us

With a new laptop, I am:
Thrilled by possibilities of
things I can do with it.
Excited by the size of its
memory and the new
programs.
Stimulated by the idea of
working on things in way
that I have never tried
before.

However, Im also:
Fearful and uncertain of
how to use all the features,
It can self-diagnose and
apply fixes
Anxious and worried that I
wont figure everything out
before the next time I have
the laptop with me in a
meeting or a training
session.

Changing
I must:
Give up something to get something. I gave
up the old familiar laptop.
Unlearn what I knew about the old programs.
Adjust to things that are very different.
Temporarily give up my cushion of comfort.

The Change Cycle

Every end is a beginning; Every beginning is an end

The Three Phases

William Bridges believes it isnt the change that is

the problem; the change is a situation.
People have difficulty with the transition, which
can be described as a three-part process.

The Change Cycle

We are transforming and growing; One way or another

The Three Phases

William Bridges believes it isnt the change that is

the problem; the change is a situation.
People have difficulty with the transition, which
can be described as a three-part process.

TRANSFORMING

People will change if

They see the point
They see the benefit for
themselves and for the
organization
The benefits of the change
exceed the pain of effecting the
change
They feel they have the capability
as well as feel confident they can
pull it off

These drive people to embrace change and invest

discretionary effort to make change happen

The fundamentals
What is the change?
People Impact Assessment
Internally
Relating with Stake holders

Get buy-in
How will the change affect
people?
Enable them; Build Capacity

Communicate, Communicate
Anchor change in the culture
Probe, Articulate and demonstrate the
power of the right behaviors
Drive these in next generation

Change is a process not an Event

Accelerate
Change

Reduce Negative
Consequences

beware of Communication Barriers

What is Said and What is Heard

Communication Barriers

Experience
Emotions
Background
Attitudes
Culture
Subject

knowledge
Prejudice
Mood
Wording
Education
Noise Level

Ambiguity
Perceptions
Non-verbal
messages
Hearing
difficulties

Personal Power
No Control Zone
Mistrust

Passive

Zone of full
Control

Zone of Influence
Resistance
Withdraw

Frustration

Blame

Communication Barriers

All are on a Journey

No one is a resource
Leadership going
somewhere and they
are taking people
with them

There are no business

issues
There are people issues
Leadership is what you cause
people to do

Change fails where

Leadership failure occurs

Making
Change
Happen
common pitfalls

Driving with the Rear View Mirror

The vision is not sufficiently compelling

Create a burning platform

Deeds and words must convey it and reinforce it

Taking progress on the journey for granted

Plan for and create short-term wins
Celebrate success

Pace is slow; no sense of urgency

Get people uncomfortable in their comfort zone

Use fact and figures
Get external people
Enable those that have the spark and caught the bug to
spread it

 and more
Change becomes elitist and not inclusive

Enable Bilingual facilitators to translate the

language of the past into the language of the
future and other way round

Not building Leadership at all levels

Insufficient visible support at every stage and
at every level

Ensure there is a visible powerful coalition guiding

and pointing the way

The future is approaching but it is

empty

We
Create the Future
In Language

Words dont transform you How you occur to yourself does!

They conceived a new idea of
themselves. They went forward into
battle transformed by his words.
Isaiah Berlin speaking of Winston
Churchill

We shall not flag or fail.

We shall go on to the end.
We shall fight in France,
we shall fight on the seas
and oceans, we shall fight
with growing confidence
and growing strength in
the air. We shall defend
our island, whatever the
cost may be. We shall fight
on the beaches, we shall
fight on the landinggrounds, we shall fight in
the fields and in the
streets, we shall fight in
the hills. We shall never
surrender!"

I have a dream that one day this nation

will rise up and live out the true meaning
of its creed: "We hold these truths to be
self-evident: that all men are created
equal."
I have a dream that one day on the red
hills of Georgia the sons of former slaves
and the sons of former slave owners will
be able to sit down together at a table of
brotherhood.
I have a dream that one day even the
state of Mississippi, a desert state,
sweltering with the heat of injustice and
oppression, will be transformed into an
oasis of freedom and justice.
I have a dream that my four children will
one day live in a nation where they will
not be judged by the color of their skin
but by the content of their character.

Never, never and never again shall

it be that this beautiful land will
again experience the oppression
of one by another.
There is no passion to be found
playing small - in settling for a life
that is less than the one you are
capable of living.
There is no easy walk to freedom
anywhere, and many of us will
have to pass through the valley of
the shadow of death again and
again before we reach the
mountaintop of our desires.

Mind Your Language

Descriptive Language

There is nothing we can do.

They wont allow that.
I cant
I must
If only

Regenerative Language

Lets look at the choices.

We can try something new.
I will; I choose not to..
We can
From here on

 Who likes to be right?

Who likes to be wrong?
Everybody wants to be right
Nobody wants to be wrong
What is right and what is wrong?

John 16:13 But when he,

the Spirit of truth, comes, he will guide
you into all the truth..
John 14:6 I am the way and the truth and
the life

How many people think that there will be times

they are right and others will judge them wrong?
How many people think that there will be times
when others are right and they will judge those
others wrong?

It depends on how things

occur to individuals

We will misunderstand and be misunderstood

We will actually get things wrong and others will too